Wendy's Complaints Continued... (Page 12)1668+ reviews added so far. Upset? Call Wendy's corporate: 614-764-3100
I am formerly making a complaint on the general manager Kim Eddie located at the branch on can run, in Louisville, KY. Today she called my niece Kayla Wadlington, RETARDED, whom is only 16 years old and an employee of the Wendy's company until this incident. I will also be making a formal complaint with the American Disability association.
I went to the drive-thru at the new Wendy's on John Young and Silver Star Road in Orlando Florida I was very disappointed the line was long because the cashier was so slow maybe she was in trading I don't know however my order was totally messed up I ordered a large salad with the guacamole the chicken salad I ordered an order of bacon Nader fries and a Coke when I got to the window they asked me to pull over to the side to get my dinner girl came out no Coke so I said where is my coat so they went back in and got it I was charged $11 and some odd sense for a salad there were no Baconator fries whatsoever I would like a coupon I would like a credit I would like something I do not have proof of purchase because the receipt is probably was in the bag with the Baconator fries this was on Thursday May 9th at 8 p.m. please take care of this this is not the first time this has happened at Wendy's but I realize this is a relatively new location but that should not be an excuse please get me reimbursed thank you I expect to hear back
Today my wife went to the 12th St Wendy's And ordered 2 double cheeseburgers 2 frosties and 2 large fries The burgers were under cooked in red The manager was more busy talking to a young lady Then he was taking care of business in the store . Just on the under-cooked meat alone I felt cheated .
We pulled into Wendy's at 6238 103rd street, Jacksonville Florida 5/11/2018 at 5:05.
It took us until 5:35 to place an order and another 10 minutes to receive our order. Cars in front of us pulled out of line and left.
There was approximately 10 other cars pulled up and left after waiting a long period of time.
I don't know what is going on there but, This is the third time this has happened in a month.
You are loosing business a horrific rate. I believe someone should look into this matter.
I myself, am a Disabled Vet and I will not return to your store.
Thank you very much
Went to your Wendy's in Tulsa Oklahoma, the one on admiral. I got 2 Chili's. The customer service suck. The guy taking your order Thur the drive thur was hateful. The lady at the window giving your food no thank you no nothing. I will never come back, to many other places that appreciate your business.
My husband and I usually frequent about every 2 weeks the Wendy's on Northshore Blvd. in Slidell, LA. For the past year or so, we have been finding this Wendy's going downhill. I think the main problem there is not enough help and/or poor management. Today, for example, we stopped in to get a bit to eat. The table was not clean, I cleaned it myself, the floor was kind of dirty, especially by the drink machine. There was water on the floor there- a caution sign was there- but the dirt had spread due to people walking there to get a drink. The drink machine was out of Coke Zero, not the first time this has happened.
When my husband brought the food to the table, my hamburger was barely warm, as well as his fries. I hope this is not going to be the "trend" in Wendy's restaurants. We are very hesitate to go there again, if at all. So disappointing because in the past this restaurant was well managed and kept cleaned.
I simply ordered a bacon cheese burger and ended up with the worst case of food poisoning . I have tried to speak with someone since mid Feb. 2018. No one has contacted me. I will seek legal consequences if I do not hear from them soon. I lost three days of work and also paid out of pocket for the medical expenses.
Everytime I go to the Wendy's on hwy 52 in Darlington SC I either wait 20 minutes at the drive thru speaker or sit at the speaker for 20 minutes without being acknowledged, leaving me to have to go elsewhere for food. The employees are rude, arrogant and unprofessional.
ON 5/4/2018 I VISITED WENDY'S AT 2221 FRAYSER BLVD.I HAD THE WORST EXPERIENCE EVERY.I HAD TO WAING IN LINE 15 MINUTES BEFORE MY ORDER WAS TAKEN AND THEN WHEN I DID MAKE IT TO THE SPEAKER IT SOUNDED LIKE THE HEAD SET OR SPEAKER WAS BROKEN.I ORDER $23.87 WORTH OF FOOD AND I WAS VERY VERY VERY DISAPPOINTED WHEN I TELL YOU EVERYTHING WAS COLD AND OLD IT WAS COLD AND OLD.FOR A CREW PERSON OR MANGER TO SEND FOOD OUT LIKE THAT SAYS ALOT FOR THEM.I WILL NEVER EAT AT THIS LOCATION AGAIN I WILL DRIVE TO MISSISSIPPI TO THEIR WENDY'S BEFORE I EAT THERE AGAIN.FRIES WAS OLD AND COLD,NUGGETS WAS SO HARD I THOUGHT THEY WAS FROZEN AND BURGERS LOOKED LIKED THEY WHERE FROM 3 NIGHTS AGO, AND MY BAKED POTATO WAS NOT GOOD AT ALL THE CHEESE THAT WAS ON TOP WAS SO STIFF.I WAS AND STILL IS VERY VERY DISAPPOINTED.IT REALLY DO NOT MAKE ANY SENSE TO SPEND ALL THIS MONEY TO GET GARBAGE.
The Wendy's on Boardwalk in Ann Arbor has had declining customer service over the last several months. The wait times are long and orders incorrect. The staff need more training and supervision.
I wanted to follow up regarding a complaint I filed on 04/01/2018, this was in regards to the Wendy's in Orlando, FL at the intersection of Goldenrod and Colonial. I have not heard anything regarding my complaint filed and feel that a simple apology back would have sufficed. However, I received nothing which just ensures my opinion that I will not be spending my money at another Wendy's.
I picked up a late dinner for us after working late all day-night. They didn't offer a receipt and there isn't one in the bag. Shouldn't be hard to track as I was at the Poplar level rd location around 12:40am and paid with a $100 bill which I'm assuming most don't. It was $17 something as a total. The asiago chicken sandwich had no lettuce, either did the other chicken sandwich. The Lg fries where bits and pcs of cold left overs like trash. The double stack with cheese was cold as ice. So out of the 5 things we ordered 4 had issues. I mean they forgot the chili, but I caught it so no huge deal there. Very sad meal to say the least when your exhausted and just wanting a decent bite.
i like the food that have eaten at wendy's until 4[11[2018. i t was the first meal of the day. my meal was a fish meal combo. they told me that they out tartar sauce,which i accepted. the sandwich was served on non heated bun,and the fries barely had any warmth. an hour later, i was sick on the toilet. i have worked cracker barrel and well trained in the danger of food contamination. i paid a retail price for my food and expected more than what i got.. your store is on johnston street in lafayette,la. i will go to other wendy,s nearby. i suggest that you crack down on food sanitation in this store.
Went thru drivethru, got home and had wrong food... called and "manager" said she would give me one on her.....I paid for sandwich that I did not receive, how would a replacement sandw be "on her"?
Visited Wendy's harper road Beckley, WV Sat 4:00pm. iT TOOK 1/2 HOUR TO GET MY ORDER THE CHICKEN SANDWICH WAS COLD
NO ICE TEA AT THE DRINK COUNTER AND NO CATSUP. WORST SERVICE I HAVE EVER RECEIVED AT WENDY'S
bad customer service at restaurant call me 770 310 6677
Advertising event not honored at Savage, MN store. Very disappointed in you folks discontinuing your senior citizens discount.
I hate the buns that are used on all the hamburgers, the buns are nasty,too sweet,the buns tear very easily. If Wendy's Corporation would please take the time to read my complaint and switch back to the original buns which were the KAISER BUNS, Wendy's would have the top burgers in the fast food chain, I'm telling the truth, many many people agree with me, please go back to the kaiser bun, I'm positive your sales would go up dramatically. I know about food, and what the consumers like and dislike, I'm a single mother of four, spent many days and nights at Wendy's with my children. please make Wendy's sandwiches back to the original old fashioned hamburgers with the kaiser buns, Latresa Fountaine, 6684 Celestine St. Huberheights Ohio, 45424. (937) 903-1747. Ps.( the French fries,the next step to change back. Thanks.
ordered 2 items and on display window one was wrong (more expensive item). told the worker, she said she would tell me the total at the window. When I got to the window she told me it was MORE than she actually had said earlier. I questioned it as the item I requested was cheaper. then she came back again and said it was even more! I had given her a 5 and ordered a small fry and small chili. she came back and said I owed her more money! I requested my money back. she laughed the whole time with the other worker.
your food is great but your management s**ks. my son who works for Wendy's is treated badly compared to the other workers. he asked for 20 hrs a week and gets 6. its not worth driving him to work. he washed windows today only for the manager to tell him he didn't wash the door when he told her he washed the door. she said you didn't wash it and you need to wash it. he doesn't lye. she's making him do the task twice. she also gave him a attitude because he asked her to clock him back in from break and she had a attitude because she was on the phone and didn't want to be bothered with. maybe because this manager is racist against white people as my son is the only white kid who works there in mornings that i have seen. why else would he be treated differently? nothing worse then working for a bad manager. she's been this way to him from the beginning of his employment. if this keeps up, im going to have some words with this manager as i make my son quiet. this manager would be fired in my work place. shes always on her phone and is always sitting down in mornings and does as little as possible.
I went to wendy on 3/17/18 @ 11:20am and place my order the person on the speaker said hold on not welcome to wendy's the second thing she took about twenty minutes before she came back to the speaker then zi place my order I got to the window where the older lady was very friendly after geeting to the window to pick-up my order I look in the bag the order was wrong so I ask the white female at the window why did I have frieswhen I didnot order that she replied you got your junior bacon don't you I replied yes I began looking in the bag and I was missing my nuggets she replied Jesus these peoples she handeled the nuggets out the window zi ask her if she could put them in a bag she threw them in the bag and slam the window, then the burger was not fresh the cheese look as if it had been on the burger for 2 or three hours the bread was falling apart and the sandwich was cold, remind me I lived right two blocks away from the store, this is a terrible experience and zi don't think that I will be back, I don't deserve to be treated like a dog
I have been employed by wendys for 6 months I'm schedule gor 10-5 m-f the person that is schedule never on time now i don't get breaks not even a 15 min break so i ask my manager why i don't get breaks she said out policy says cashiers doesn't get breaks do o ask her to show mr the policy she told me she don't have time and than she sent me home so i left so i called and made a complaint and when i returned to work the next day they fired me all because i ask them to show me in the policy book wow what ever happen to chane of command and when i ask her boss cora she told me the same thing Cheryl told me she don't have time I'm trying to get ready for my meeting
On Sunday, March 11, 2018 at 6PM, my wife and I stopped at this location.
It appeared staffed with all young people.
The place was a mess, the condiment counter was covered with stains, ketchup and other messes.
The tables need to be wiped and the trash bins were all full.
I mentioned to one of the staff, about my observations and the need for someone to take on the task, nothing happened.
We have been Wendy's fans for years, this was the worst ever, We will never stop at that location again.
That location need help !
bought 3 burgers that were COLD
03/12/2018 It was at Wendys restaurant:#00002705
4331 US ATL Hwy 78
ticket # 3320
Host Afokeoghene 03/12/2018
#3320 7:21 PM
reprint# 1 30321
I'd name the attendant that was ruder but she was not wearing a badge. I heard a voice over the speker, wasnt shure what it said so I started to give my order. I was told, "Excuse me, I said just a minute.". In shock: I responded, "excuse me?" She then took the order appropriately. If this was all I would not be bothering you.
When I got to the window I noticed no badge and there was a silver bucket on the counter. She grabbed my cup and scooped the ice from the silver bucket into the cup no glove on her hand.just straight from handling money into the ice bucket, yuck.
Well I wasn't going to eat or drink after that,so when I went to pour the drink out on the ground there was next to no ice and the sprite was flat.
I opened the burger, it looked OK but based on what I saw through the window I wasnt going to risk it.
Wendys owes me $10.68 please.
Id like to give you a chance to respond before I rate the resataurant on the net.
Thankyu for your time
Myself and 2 other people went to the Wendy's located in Winnsboro, Louisiana on Sunday 3-11-18 around 5:00pm. There were no customers at the counter and only 3 customerd in the store and only 1 customer at the drive through window. There were approximately 4 employees at the store from what I could see. No one was attending the counter. An employee walked past the front counter on 2 separate occasions and never acknowledge that we were waiting at the counter to place our order. Two of the other employees (one at the drive through window and the other at the preparation counter) both made eye contact with us but never verbally acknowledged us. We waited for approximately 5 minutes without so much as anyone speaking to us or acknowledging our presence in the store. At this point we all left. This should not be an acceptable practice for any business. I will not be doing business with Wendy's and will advise my friends and family of this situation.
Richmond Hts OH Wendy's on Richmond Road. Ordered a smoky mushroom burger with no onions and got a spicy chicken sandwich in the drive through. Drove a mile before realizing their error, came back, walked inside and they gave the saved burger with onions. Worst store ever and soooooooooo slow.
Wendy's service sucks
Loby is close cause employees don't want to clean and there to busy talking at 6 pm on sundays. At town center. Big island
New Wendys hwy 63&20 Waterloo could not see register,did not get a receipt,no ice,only
Visited Wendy's Restaurant #8264 located at 1951 W. Eldorado Parkway in McKinney, Tx at 7:00 pm on 3/10/2018. I found the door to the restaurant locked with a sign saying they were providing drive thru service only. This has happened several times at this location in the past. The signs on the door state the hours the interior sit down portion of the restaurant is open, however, local management seems to believe they have the option to just pick and choose when to serve their patrons. I went thru the drive thru and ordered my food at 7:08 pm. There was only one car in front of me and they received their order within a minute or so. I did not receive my order until 7:19 pm. While waiting on my hamburger and fries I watched and listened to the staff having a gay old time inside cutting up and not taking care of their patrons. While I do no expect this complaint to gather much interest from the company I still wanted to put in my 2 cents in regard to the poor service at this location.
Unfortunately I do have a complaint.
I do not usually have bad service at Wendy's. But, tonight's service was awful.
I was just at your store #6306 in Cary, NC
I went through the drive through since this was for my 30 minute lunch break. There were multiple cars in line when I pulled up.
The car in front of me apparently, (from the conversation I hear when I finally got to the window) had a large order.
They pulled away without their full order.
Before I got up to the window, the vehicle behind me left without getting their order.
I would have left, but, I had someone else waiting for me to bring food back.
The team member that was at the window said they were short staffed tonight, but did not really offer an apology.
Even after getting to the window, I had to wait several minutes to get my 3 sandwiches.
I was late getting back to my office from my lunch break, so, I'll have 'demerits' for that.
And my order was nearly completely wrong.
I ordered 1- crispy chicken sandwich, & 2- Jr. bacon cheese burgers. And the team member confirmed my order.
I received 2- crispy chicken sandwiches & 1- cheese burger.
I also did not get a receipt for my order.
I don't have the transaction # yet, my bank shows that it is still processing.
The date is 3/10/2018, the transaction time would be around 6:45-6:55PM. & the amount is $5.49.
In Total, I was there approximately 25 minutes.
Although I'll still eat at Wendy's on occasion, I'll NOT be back to THAT Wendy's
I take care of a lady in her home and she insists on only Wendy's hamburgers. On the average I'm at the store @ 3647 State Ave KCK, store #00002183. I went in yesterday to purchase JUST the sandwich which should of come to much less than the $10+ I was charged. The young man must of not heard me when I ordered so when I received my order I told him I only wanted the sandwich and pushed the clean cup back to him. He grabbed the fries out of the bag and wouldn't return to refund any extra money I was charged, actually not even a "I'm sorry". The phone number on the ticket is another interesting thing, you call and after many rings you receive a message telling you to put in your access number. Excuse me? Not being able to resolve the issue I returned today and after explaining what happened and I was not asking for any money back but just an apology. It didn't happen so from now on when the lady wants Wendy's I am forced to drive about 5 miles or more because I never plan on entering that store ever again. The other option I am seriously thinking about is to save used wrappers and go to McDonald's and rewrap them. So disappointed in what used to be great service. Thank You and Good Bye Wendy's
I was at your location at 749 Highland Memphis TN. around 7:15p on February 23rd.I ordered a simple 4 for 4 double stack W/O mayo and ketchup Dr Pepper for the drink. Waited in line about 10 minutes so I just knew everything would be HOT. But that's what I get for assuming .Put whole order in trash went to McDonald's.
I visit Wendy's store #174 most Friday nights. Every time they always hold back the receipt, and there's always something missing from my order. I can't stop to check every item, because I don't want to keep back anyone in the line. I think they need new supervision there, and all customer should have their receipt.
We waited 10 minutes, then waited 20 minutes to get food.
We went to the Wendy’s in Goldsboro , NC on Berkley Blvd to eat lunch today 02/17/2018! The store was freezing cold! Everyone was complaining and no one gave a reason why their store was so cold! The cold air was blowing inside while we ate our meals! They didn’t even turn the fan off!
Wendy’s in Manning S.C I. took my money back after they made me wait 20 minutes to fix my order today and they didn’t fix it. When I walked back in they had forgotten. Miles down the road today I thought I would give them another shot at the store on 211 US hwy 17 843-784-3626.....same thing! At least you are consistent as company! Good Bye.
Complaint is pertinent to your Starboard Group Paoli 103 store. Food has been marginal and service has been up and down for 15 years... to the extent we don't patronize the store other than for soft drinks or, because it's near our home, when in a hurry. Tonight my wife received not only indifferent, slow and ill-humored service, she also received an order that was not at all what she ordered. Having brought it home and discovering the order error, she returned and had it replaced. A mere modicum of attention on the part of employees would have avoided the error(s).
As indicated, we don't expect much in terms of food quality. It would be helpful, however, if the employees provided at least some glimmer of interest in their work and were less surly. We don't intend to return but will be sure to share our experience with neighbors and friends.
Since the peel st store closed maybe one could be opened on the lot on st Jacques street near cavendish Montreal I am closer than the decarie address there is a big grocery store on the lot Do miss the chilli con carne
Your commercials about your fish sandwiches state that they are crunchy. Well, I have heard so much about your fish sandwiches, I decided to try one today. I went into the Wendy's on Greene Street at Marietta, Ohio. It was not hot and it certainly wasn't crunchy. It was just like the McDonald's, which I don't like, only a little bigger. I didn't know what the big deal was about. I have gotten much better fish at Arby's.
we visited Wendys in Branenton Florida on February 7, 2018 at 15420 Manatee Avenue around 2:00 p.m.,, terrible experience, people standing waiting for their order for quite sometime, employees noisy, didnt seem to be in a hurry to get orders out, only about 3 or 4 tables had customers but most of the empty tables had crumbs or water rings on them, and music so loud we could hardly talk. We figured they had a very poor manager or he was gone for the afternoon. Went to womens restroom and there was no toilet paper in the room. This place needs attention !
My friend & I, went to Wendy's at DFW airport on 2/10/18. [Gate 34 (Spirit)]. Had a cheeseburger combo. Ate at 3:00 p.m. & by midnight we were throwing up pickles, etc. Have been sick ever since. Today is 2/15/18. Please advise ALL of your restaurants to use thermometers before serving any burgers to customers. Food Poisoning isn't attractive. Will never eat at Wendy's, AGAIN. Would like to know if any others have reported getting sick. Will not be contacting CDC. (FYI)
Ordered 4/$4 meal today, February 14. I was asked "do you want any sauce"? Yes, sriracha please I said. BBQ, I was asked? No, sriracha please. Okay, $4.37 - pulled forward. Fast service at the drive thru window, BUT when I got back to work, I had NO sauce, NO napkins, NO straw. Someone needs to watch to be sure the orders are not only correct, but that everything the customer asks for and expects as standard is there. Thank you.
I really think Wendy's is in decline. They get worse with each visit.
Stopped in this evening, stood at counter 5 minutes before being recognized, Ordered caesar salads to go....out of caesar dressing. Dining room a mess. Paper on floor, tables dirty. Checked restroom, have seen better restrooms at gas stations. Counter person barely spoke english, no smile. Handed me the bags, no thank you,,no goodbye. I suggest closing this one and starting over!
food was terrible..not fresh...Wendys restaurant #00003099 on 02/13/2018 2:36 pm ..I ordered at the drive thru...after a long wait when I made a order..finally..food received drove off went three blocks to eat..i had ordered 2 jbc 1 nuggets 6 piece and 1 chilli...when I unwrapped my jbc the whole burger was different than I usually get there..the burger look like it had been put in a microwave...bun was not fresh the lettuce was all soggy and it was slopply put togrther very disspointing ..also the chilli was not fresh been made for awhile..tasted terrible...the tv adds need to be changed to not fresh ..this is my first really bad experience at wendys....spent 8.79..dollors...and got really bad food...hope some one will check into this store..Remember people who go thru the drive thru expect there food to be fresh also... thanks DT
I live in Port Huron, MI, I go to your Wendy's on Hancock Street all the time and never had a complaint until yesterday. Port Huron is covered in ice and snow right now, there is a bowling ally right next door to Wendy's. Apparently, Monday night is bowling night, I left work to pick up my and my co-worker's dinner and there was not one parking place, after driving around for 10 minutes I made my own parking place almost a block away. Now I am 60 years old, and have bad knees, I had to walk almost a block on a river of ice to get to the restraunt...and the place was empty except for one other customer. The bowling ally customers were taking up every available spot in the Wendy's parking lot. Isn't there something you can do about this? I said something about this to the girl at the counter...and she just laughed! All you have to do to check this out is go to that store at 6:00 pm, on any Monday night. I do not want to slip and fall, it is a dangerous situation, and also time consuming and frustrating, please help, we love your Wendy's.
Wendys cyfair in cypress tx specifically wendy's tx in general. I wanted to go thru the drive up window but the monitor to pla...ce an order was not on.. I did notice that a customer ahead of me gave up waiting and drove off. tisk tisk. I pulled up to the pickup window and asked if they were open. indeed they were but were changing shifts and could not service a customer. All inside communications between employees was in Spanish.
I have to tell you that when I go inside the store the employees are talking in spanish makes me feel like I am in Mexico not the US
This is America! We speak English!
i went to roselle nj wendys today 2/12/18 at 2pm food was cold i asked for different fries they were not hot neither were my chicken nuggets i have eaten there before but this never happened disgusting not hot food who gives someone more cold fries merle tyler 255 tucker ave apt 109 union nj 07083 908 967 1865 i want a refund
I NEED TO KNOW HOW TO GO ABOUT GETTING A COPY OF MY W2 SINCE I HAVE MOVED SINCE THEN. THERE IS NO EMAIL TO CONTACT ANYONE SO I GUESS THIS IS HOW I HAVE TO COMMUNICATE/ I HAVE CALLED THE WENDYS THAT I WORKED AT IN SAINT JOSEPH MISSOURI BUT EITHER MANAGER ISNT AVAILABLE OR NO ONE ANSWERS.
That so call taco salad no sorry it was disgusting get rid of it sorry I spent my money favorite fast food place taco salad disgusting wish I could get my money back
Went through the drive threw ,only ordered a large taco salad,they were not busy at this time,so was only the third car in line,waited too long (in my opinion)at the drive thru ,first thing wrong but I was totally craving this,anyway got home they had forgot the taco chips ,so this aggravated me strike too,I did not get my receipt or I would have just called so I went back up to Wendy's and took my whole bag (order with me)I went inside and waited again there was No One in the inside at all and still had to wait !!! Finally when the girl at the counter came to wait on me I told her what happened (no chips) and she just put some in the bag and said "here ya go" and walked off !! This was the second time that my order has been wrong lately !!!!!!I I work retail and and am not usually one to fuss because I understand anyone can have off days,but this is 2 out of 2 times lately ,sooooo i think they need to really STEP UP, a very,very disappointed customer
VERY GOOD FOOD AT WESLEY CHAPEL FL LOCATION
UNFORTUNATLEY THE CASHIER AND ANOTHER GAL WORKING WERE VERY RUDE AS I NEVER EXPERIENCED BEFORE AT THIS LOCATION ON ELIAND BLVD. THEY ACTED AS IF CUSTOMERS WERE IN THEIR WAY AT SERVING PEOPLE AND ARGUED W/ EACH OTHER BEHIND THE COUNTER. THIS IS MY WORST EVER EXPEREINCE AT ANY WENDYS I HAVE EVER BEEN TO IN MY LIFE. WE DINED IN THERE AROUND 6:15 PM ON 2/8/2018. I HAVE ALWAYS BEEN A FAN OF WENDYS UNTIL THIS HORRIBLE EXPEREINCE W/ RUDE WORKERS.
Slippery floors when raining please put rugs down not trying to complain but this is for your benefit also
We tried have lunch ( wendy s, rt 18 and rt71 mendina ohio today sat 2/ 3/18. The 1st chicken sandwitch i got was cold. The " general manager" made me " a rushed 2nd sandwich " it was horrible under cooked chicken raw bacon. Had to return chili because it was luke warm . The kitchen was filthy ( i took pics) so was the eating area. Tge gen manager said he was understaffed. I contacted the board of health filed a complaint, forwarded pics of fith. Discusting james heisler 3307189661
On 12/07/17 I brought home an order from Wendy's store #3283 and one of the burgers was just a bun with no meat. My wife called, talked to Janet, and was told the order would be replaced. When I returned to have the order replaced I was told by Janet that she couldn't help me and that I should have come back within one week. Had I known the time limits I would have complied.The total was $13.44.Can you make this right?
Thanks very much,
The Wendy's on John C Calhoun Drive in Orangeburg SC needs new management. A couple months ago I went inside to order and had to walk through water to get to register and had to stand in water to place order. Two weeks later, I went back again there was still water on the floor. It looked like it was coming down the hallway to the front, maybe from the bathroom. Today I go to Wendy's drive up line. When I got in line there were two cars in front of me. It took 30 minutes of my hour lunch to order and get my food. They would only take one order and wait to fill that order before they would take another order. I love Wendy's food but if this doesn't get any better, I will not go back!
Have been getting your chili for years, it's been great. The last four times I've gotten the chili it has been very oily and the flavor very unpleasant, I kept hoping these were random incidents but they were persistent. I drive out of my way to stop because I also like your salads, just wanted you to know that the quality of the meat you are using is inferior and also since you are now charging more for a smaller amount of chili I will not be stopping by as frequently if at all. Sorry to have lost something that was a great product for so long . I used the Clifton Park ,NY Wendy's the service is very nice there and the store is always clean, so my only complaint is the chili and the quantity.
I ordered a Junior Bacon Cheeseburger with out tomato, I am alergic to tomatos along with a Bacon Cheese Potato. I received a Jr.BC with tomato. I tried to call the store to report the mistake and could never get an snswer. Restaurant #00008325. They don't answer their phones at 8:00 at night? I could have gotten sick if I ate this burger. order number 3340. on 2/1/2018 at 6:45 pm
A coworker of mine had been sick at work due to not eating, my favorite restaurant used to be Wendy's up until this incident which has been the third incident with them I have had, I didn't complain because I know things happen. This time, as I stated I went to buy lunch for a co worker and myself...I blame myself the firt time because I didn't look at my order before I left, but when I got back to the office and handed my coworker her food, I was humiliated at the look of the chicken strips they have given me! The strips were burnt. I attempted to contact the restaurant (#00000798) three times by phone and each time the call went to the answering machine service, which wanted me to enter a passcode to get into the answering machine. So I left work and went to the store to get some more strips...I went up to the counter where I was overlooked and ignored for at least minutes, until I said something to them. The manager told me she'd drop me a new batch and it would be ready in six minutes, six minutes came and went, again I go up to the counter, and she slides me a bag of nuggets as if I done something wrong, by asking for better strips. I looked in the bag this time before leaving where I saw nuggets in the same conditions as before. When I questioned her she said the strips are always dark. I've ordered chicken strips from Wendy's a thousand times and never have they been that dark. They weren't just dark, but they smelled of burnt grease
As I stated before this really saddens me, I not only embarrassed and upset, but I was a little hurt because all my coworkers know how much I love Wendy's in fact they bought me Wendy's gift cards for Christmas. They been telling me that Chick Fila was better but I stood by Wendy's
Below is the pictures I took of both sets of chicken strips which both look the same. One star was way too high to give them for the service and food that I got today!
I went to wendys today for lunch worst meal I ever had !! buger came out a draw not the grill !! it was cold ! fries freezer burnt ! 8 bucks in change came back to work and puked ! never ever again commercial lies !!
I purchased a med vanilla shake earlier. It tastes funny. Like Cinnamon and butter. Like licking Cinnamon toast. I know it is not suppose to taste like this, and all your offices I called are disrespectful. All I wanted to know was can I eat it. Sometimes ingredients are changed and stuff tastes different. But after my experience trying to find out. I don't think I trust the people working for you.
I went to Wendy on JBS and University in Odessa Texas not sure store number i do apologize. I placed an order for the 4 for 4 and upgraded drink and fries to a large and a mini chocolate frosty. I did go through the drive through at around 745 pm.. When i approached the window the lady stated my total was 10.01 which Im thinking is a bit high for what I ordered but she would not hand me my food til i gave her the money. Than I never receive a receipt so I am still not sure the cost of my meal even at this point in time. The lady stated she charged me for a medium frosty but still gave me a small and was very confused at this point in time. When i got home to eat my food, it was cold. My nuggets felt like they just came out of the refrigerator and my fries tasted old. I usually go to Wendy because its higher quality than McDonald or burger king usually, Tonight i wish i had gone else where. I also had to ask for all the sauces and they just threw them at me, never received a straw for my drink. I am usually not one to complain because i have worked the food business in the past and know how things can get crazy, but this was the worse service I had ever had and felt like they threw my food at me and just wanted me gone. I feel like they stole money from me and didn't even care. Thank you hearing me out on my experience tonight. and I will definitely think twice for now on about choosing Wendy as my option to eat at.
Current Customers of Wendy
Either never get our orders right or "fresh" is not very fresh at all. I have worked fast food plenty of times and it's obvious our burgers have been cooked ahead of time and then just thrown on a grill to warm up. Burers wereBurnt... and nuggets were chewy to say the least..... Very disappointed!
I’ve previously written a complaint concerning this storeabout a year ago (convery blvd. Perth Amboy NJ) but decided to give it another chance. I had just been discharged from the hospital and really wanted a Dave’s single with french fries and a side of cheese sauce with unsweetened iced tea. My husband wanted a spicy chicken sandwich. Upon walking in the store your feet stuck to the floor. It wasn’t a busy time (there was one person in the store) and definitely not pleasant having your feet stick to the floor. Our food was ordered to go and when we got home my husbands spicy chicken sandwich had literally nothing on the bread and the chicken was ice cold. My Dave’s single must have been sitting out for over a few hours the french fries were old and cold and unfortunately my unsweetened iced tea was sweetened. It’s very disappointing to go into a Wendy’s where apparently no one cares about the cleanliness of the store and no one takes pride in their work. I will not give this Wendy’s any more chances . I might try to find another Wendy’s near me but unfortunately I believe that I’ll be going to one of your competitors which is a shame because I have always loved Wendy’s. I truly hope that something can be done about this store or Wendy’s will continue losing more and more customers as a result of the lack of care concerning this one.
On Monday, Jan. 29th at about 5 PM at the Wendy's restaurant in Swansboro N C, I was walking from the parking lot to an entrance. At the take-out driveway, which you have to cross I bent over to pick up a coin that was on the ground. The manager shouted "Get out of the driving lane"! It seems to me a manager would welcome customers rather than yell at them. A solution might be to close that entrance so customers wouldn't have to cross the take-out driveway to get to the parking lot. Sincerely, email@example.com
What happened to the Wendy’s in Butte Mt? It used to be the best fast food place to eat. Lately it is the worst. A couple of weeks ago we were there and the place was filthy dirty. It was 4:00 in the afternoon and every table in the building was dirty. The two people were screaming at each other behind the counter. Today we went there the food was horrible. Everything was cold, the meat on the burgers was so dry and disgusting. It has gone down hill so bad. Today was my last try at it. Not going back. I don’t know what happened but it sure needs to be fixed. DISGUSTING!
The French fries were cold, the burger and bacon were over cooked and the building was cold.
Wendy's has always been my favorite. Last 3 visits, each at different locations, have been incredibly disappointing so I'm considering Burger King as my new daily lunch spot. Most recently in Everett, WA ordered 2 singles stating "all I want on them is mayo, pickle and mustard." When I got them they had cheese. I brought them back and repeated my quote above. Wendy's personnel rudely stated "You have to tell us you don't want cheese." Gee, thought I did that. Prior visit in Arlington, WA I ordered Chicken Nuggets. They were not even warm, let alone hot. They were absolutely cold. Tried to return them and was told "that's the best we can do." Interestingly enough, neither place gave me a receipt. Your burgers were always my favorites. Now they're smaller and something has happened to the taste...they are not nearly as flavorable. Too bad, you had a good thing going.
Sorry to be an ex-customer. I'm crushed.
My husband and I stop at Wendy's in Wilksboro NC .they was not friendly, the food was nasty it tasted old .the drink machine was nassty like it was never cleaned .we like going to Wendy's a lot but that time was a bad one. Thank you
My son has anxiety and other mental issues.He was hired at Wendy's in Cullman Alabama the goodhope location.He was hired to work grill and sandwiches .They started forcing him to work register and his nerves would be bad and he would walk out .He told them and I have it in my messenger were Wilma said everyone had to run register.He tried and couldn't deal with it then came home sick to his stomach .The day on his schedule to go back he found out he was fired.He has friends there that have never run the register .They were going to get Robin to hire him back but Wilma said no he wouldn't get a job back .I think he should sue but he just wants his job.This is discrimination.Just because he has been to mental health and has problems.When he was hired he watched 2 hours of video and put on the grill.His friends had a week of training .They told him bring home the videos to watch .Robin is the store manager now but Wilma is a district manager .It's a big mess down there .
I really can do without the attitude. Wendys drive through order #3238 1/18/18 255pm 4997 Longley LN #6 Reno, NV 89502. Ordered a #1 medium with a diet and a #4 medium with a diet... got one small one medium. Okay, no big deal. When I made the guy aware at the pick up window he told me, "Well, that's what you ordered" and when I stated that is not what I ordered I was spoken to in a condescending manner, "Well that why we tell you to check the screen!" I was already driving away when that was asked. Contradicting the customer and giving them attitude when the customer has made you aware of an issue is not acceptable. When you have an opportunity to offer a simple solution and instead make the choice to blame the customer and give them attitude you are in the wrong line of work and should not be dealing with the public. I was a fast food manager and I would term my employee on the spot for this kind of behavior. They didn't even offer to fix it... REALLY?! So I just drove off and will probably not be back. VERY UNHAPPY!
I want to ler you know that wendys in lee county has very bad. Customer service u have to sit in drive tru for 20 for a salad also the cashiers are very young an unprofessional.they are running your customers off
I just left the Randolph store with my granddaughters where the manager and one of the employees where fighting and throwing things at each other my granddaughters got so scared they asked me if we can leave the manager was very red in the face and this employee started throwing things at her I tell you I have never experienced anything like this I will be getting in touch with the Corp office on this matter
6 holly lane
Randolph, mass 02368
I went to the wendys at 6324 n western at 130pm on Saturday 12/16/17 and did not walk out with my order until. 156pm. All i ordered was a grilled chicken wrap and 2 side salads. It seemed like today was the young mans first day that was pushing out the orders. He didnt know where anything was ie: salads.. The dressing or how to make a hot tea. He was just walking back and forth very lost. And i can tell he was on his phone. His ear piece was in his ear thru his uniform shirt and he was talking. Very low but was definitly talking . there was 15 people waiting for there food. Now 5 of them received there food before me. Again all i ordered was 2 side salads and a grilled chicken wrap. Now i am 3 minutes away from that wendys location and when i finally got my food and back to the office my grilled chicen wrap had regular yellow mustard on it instead of the honey mustard on it. I did not take it back. I scraped as much mustard off of it and ate it. Now while i was waiting i can tell you that there where people complaining that the pop on both machines were empty and there was no one to take care of it. The customers had to ask the guy that doesnt know what he is doing if he can fill there cups up for them behind the counter and he didnt know what to say. The lobby was a mess as well. I do understand being short handed and being busy but i have never had an experience like this one.
Location store #00006346 on Lake Street St Catharines, Ontario
I attempted to hand in my survey, number 96144, " A sandwiich for your thoughts" this evening with Jessica at the drive through window (5:20pm December 15th). I was informed that I required to pay for the full price of 2 sandwichs. She then said she would have to check with her manager. The manager confirmed the total which would be the full price of 2 sandwichs.
I have been to this location several times during this month, and have never been treated so awfull as this time this evening.
I was rudely refused the offer, and left with requesting the server's name as well as my coupon which I still have. The wait time in the drive through was over 15 minutes.
I don't run my own business this way but I can assure you,..I wont be attending this location or any other Wendy's location in the future as well as my employees.
If you care to hear from me personally,..feel fre to call 905-646-1151
I have visited the Wendy's location on 18957 fl-54, Lutz fl 33558. There has been a few times where an employee there has just made it very uncomfortable to visit. He wears his hat backwards with his name tag on his hat. That isn't a huge issue. The problem I have with him is his attitude. The first time I went he was upset about something and I overheard him say if someone else says anything to me again word to my grandma I am going to bitch slap them. I had my 6 year old son with me at the time and he heard that as well. Last night I went with my kids and that same employee was working again. This time preparing food. He turned to someone in the drivethru and asked if they were waiting on a sandwich and when they didn't answer fast enough he threw it in the air and it would have landed in the garbage if another employee hadn't caught it. As I am watching this happen he turns to me and just stares at me as if he wanted to fight or if I had a problem with what he did. I love going to Wendy's and my kids love going there as well. This location is very close to where I live and I am happy that I can have that as my 1st choice when deciding when to eat out. However I do not feel that I should have to be uncomfortable when I go to that location because of 1 employee and his attitude problem. Especially the language used in front of my son. I wish I would have gotten his name because his attitude needs to be addressed.
I have been to Wendy's many times in Florence SC & Sumter SC. It is the slowest drive through service I have ever experienced. I order a frosty and by the time I am through it is a cup of milk. It is the same at every one I go to every time I go. Hey wake up, McDonald's is taking your business.
My name is Allyson Butzin and I don't really have a complaint but a comment. My husband was in a Wendy's restaurant in Bridgeport Michigan today. He is a senior who had a stroke a few years ago so is not always steady on his feet. He had a meal there and a coffee, which he often does. I was not with him but somehow the coffee got spilled on his leg. It went through his pants and burned his leg. By the time he got home his leg had blistered. I called the Wendy's where it happened and they were very nice. I just wanted them, and you, to know that obviously the coffee was way too hot if it could burn him enough to blister. Please could you address this issue so that it does not happen to anyone else. Thank You Allyson Butzin
We decided to eat at our local Wendy’s in Ozark, Al. In the evening at approximately 6 pm on Dec 14, 2017. We ordered hamburgers after being told there was no chili. We then proceeded to fill our drinks. It all went down hill from there. There was no ice in the all-in-one drink machine, no sweet tea, no napkins, no salt packets, and no catsup in either of the two dispensers in the dining room. We also had to wipe down the table after we finally got some napkins. There were at least 6 employees behind the counters. There was one other couple dining other than us. The management at the Ozark restaurant may explain the low number of patrons at this location. Really sad!!! This place needs immediate corporate attention!
I eat at Wendy's a fair amount, possibly 4-5 times per month. My concerns are two-fold. When you order a single combo, the number 1 choice at my Wendy's, it only comes with cheese. When it is keyed into the register, it only offers the with cheese option. I am lactose intolerant, so I always say, "No cheese, just lettuce, tomato, pickle, mayo, and mustard." One out of two times the burger is delivered with cheese because your only option for a number one is with cheese. I am surprised you haven't remedied this issue by now because you probably know of this information, "According to the National Digestive Diseases Information Clearinghouse, some 30 million to 50 million Americans are lactose intolerant, including up to 75 percent of African Americans and American Indians and 90 percent of Asian Americans. Common symptoms include nausea, cramps, bloating, gas and diarrhea that begin about 30 minutes to two hours after eating or drinking foods containing the milk sugar lactose." Allowing the single combo to be purchased without cheese, say at a 20 cent price decrease, would no doubt take care of this issue, and lead to many more satisfied customers. Thank you,
Last night I went to the Sewickley Pa to get a backed potato for my husband who is in rehab after a stroke. I went thru the drive thru and when I got to his room he had a hamburger instead of the potato he was looking forward to.
I went to Wendy's at 10:15p on my way to work. I ordered a 4 for $4 meal. I drove off as I had to get to work. The drink was carbonated water and not one item in the bag was fresh and tasted as if it had been sitting under a warmer for hours.I was not given a receipt. After looking up the number, I called and no one answered. So disappointed and sitting at work without lunch!!! Shame on you Wendy's!
Hello.we walked into Wendy's on Altamont ave. Rotterdam ny.about 230.a large crew was working.there was only one other customer waiting for food that had already paid.we stood at the register waiting to order for at least 15 minutes! While the cashier looked at us and proceeded walk around avoiding us.after 15 minutes we walked out! We will no longer go to that Wendy's again! This was the most disrespectful thing I have ever seen.SHE should not work in the public food chain.
I have gone to Wendy's in Lynn, Ma, Boston St. a number of times and each time the mens rest room was out of order or in need of cleaning. Today 12/09/2017 the Ladies room was out of oder and unusable while the mens room had a unisex hand written sign, inside was in need of cleaning and the urinal was out of order. At times there has been no soap to wash your hands, so how are the employees washing thier hands. Also the soda machine I used had 3 empty selections.
I placed an order today at the Wendy's located at 7569 Poplar Avenue in Memphis, TN for a chicken sandwich and a cup of ice water. As I was sitting in the line, I realized the person at the window actually charged me for a combo. When I got to the window, I kindly asked her if she charged me for a combo. In an extremely nasty manner, she replied "Yes, that's why your order cost $7.47." I said to her, "that's fine, I'll keep the combo, but I just ordered a sandwich and a cup of water". Just give me a diet coke to go with the combo and I'll keep it. I also asked her for some ketchup. After she hastily closed the window in my face, I became really angry with her. As a customer service advocate, I couldn't believe what I was experiencing. She was beyond rude. She has absolutely no business working with the public. After she handed me my order, I quickly grabbed my order and ketchup from her hands, as I was furious. As I was driving away, your employee called me the B word. I am so extremely appalled and shaken by this that I could not even eat my food. I spoke with the manager, Antonio there and really didn't get the right response from him. I had him to take my name and phone number, as I would like to know what is going to happen with this drive-thru employee. I did find out from him that her name is Pamela. I'm not sure what kind of operation you have going on there, but you certainly do not need this type of behavior going on in your restaurants. Never will I purchase anything from this location and as a long time Wendy's customer, I am really considering never purchasing anything from you period. I really need someone to take this complaint seriously and get back with me ASAP.
Just left my local Wendy's (Forest Ave, Staten Island, NY 10303) and once again they left items out of my salad. They just don't seem to give a crap whether an order is correct or complete. Having dined is numerous other Wendy's throughout this country, I know exactly what my salad is supposed to contain. By the time I opened it, at home, I had neither the time nor humour to get back in my car, drive several miles, or argue with a clerk.
This franchise is going down the drain quicker than a loose turd. Sad that no one cares.
My wife, daughter, and myself went to Wendy’s in Standale Mi, Lake Mi. Dr. @ 6 pm for dinner. The dining area was a disaster, food, garbage, tabletops, chairs, bathrooms, etc... waited forever to get our food inside. Waitstaff hygiene was pathetic. Very disappointed with every aspect of our visit. Dumped most of our food in the garbage which was also full and overflowing so I told my daughter to leave it cause it would blend in real well. We have a nice town with a real crappy fast food Wendy’s. Thanks for wasting our hard earned money...
Went in with my 2 kids and a friend for a meal tonight 12/1/17 at around 6pm. The manager Jon was extremely rude. He was on his phone texting almost the entire time. Screaming and cussing at employees. He was just very rude and menacing. I have a disable child and it upset him so much that we left in the middle of our order and he was so upset we had to go home. Unacceptable behavior from a manager
This afternoon my family and I visited the Wendy’s on South Mt Vernon Ave in the city of Colton, Ca 92324. We used the drive thru- as we were ordering our meals the person taking our order had a very rude attitude. We stopped our order as we were in disbelief of this employees rudeness and told her that we needed to speak to the manager when we go up to the window. She said “mmhmm”
We get up to the window and ask the lady at the window for the manager, she asked us what it was in regards to, we told her we needed to discuss the person who took our orders attitude.
The lady who took our order then steps up to the window leans over and asks what the problem is ( all the while with the same rude attitude ) we told her we didn’t appreciate the way she was speaking to us. She shrugs her shoulders and and basically didn’t care about what we were saying. She rolls her eyes at us and all the while we are explaining the issue she continually says “mmhmm”.
I had had enough of this and asked her if she was the manger and she nods her head yes!
I said wow, no way! And your speaking to customers in this manner?!
She continues nodding her head and rolling her eyes at us!
We ended up just driving away.
My family and I have never experienced this type of unprofessionalism at a fast food drive thru before.
We didn’t get her name but apparently she is the manger there!
This last tues before thanksgiving i stopped at wendy s on the way to work around 1pm. I am a metro transit bus driver in mpls.....I ordered a bacon jr. cheeseburger and about an hour later I got the beginning g of "the trots". During my evening route i had to radio in for a bus to come and take. my passangers because I felt so sick and as soon as I met the bus and they got off I started heaving out the drivers window along with ruining my 96. dollar wool uniform pants ....I got sick both ways! The paramedics came and took me to north memorial hospital in robbinsdale minn. where i was such a mess that I had to get a shower before I saw the doctor.......I was fairly emptied out by that point and they gave me IV fluids and some medicine for throwing up and diarrhea....I lost a day of work the next day and my pants are ruined. Tonight, saturday has been the only meal where I haven t had to run to the bathroom......The restaurant I ate at was on University ave. near Fairview in St. Paul Mn. I felt absolutely fine before I ate there. Maybe you should t be serving bad meat or make sure people are clean! Ann Pattock
I just wanted to start with, I love Wendy's. I would pick Wendy's over anyone else if given a choice, but my last two experiences were disappointing. Wendy's on palm bay road in west melbourne, florida was dirty. Trash cans full and something spilled on the floor. They were out of condiments , napkin holders were empty, tables dirty. What amazed me the most was the employees could have cared less. No manager in site. No one else in store but myself and two grandchildren.My second experience was today. Store at Wickham and Aaron, melbourne Florida. I was with two of my grandchildren. We ordered 2 #10's and a spicy chicken sandwich. 4people came in after me. They all received their food before we did. My sandwich Sat on the counter for ten minutes before the rest of the items were ready. The tables were dirty, water on floor by the soda machine,but never wiped up. Just a sign. "Wet floor" you had to stand in the puddle to get your soda. My sandwich was cold as we're the fries. 6people behind the counter and all looked lost. The best one is the drive through person took a frosty that no one wanted and in front of us dumped it back into the frosty machine. Is this policy? I think you guys should do an undercover boss episode and get these guys back into shape. Again, no supervision person noted. I still love Wendy's but, the last two visit I have these concerns.thank you
The employees refused to look at us or take our order. We waited and finally left . 2 female employees seemed to have a bad attitude. Very disappointed
I just hate at Wendy's on Pershing Avenue in Decatur Illinois. I order a large taco salad and what they did is they poured chili over the lettuce. Made everything soggy. Didn't even taste like a taco salad.
Went to the Princeton In. Wendy's 30 minutes ago. Ordered Kids meal & 2 Jr Bacon burgers . Get home ( 5 miles to Patoka , In ) Kids meal supposed to have 4 Chicken nuggets fries & apples w/ drink. Only got 3 nuggets, fries & drink. no apples. Got the Jr bacon ones. My Grand daughter was very disappointed.
A friend and I went into a Wendy's at Homer Adams Parkway in Alton, Illinois, around 3:10. There were workers there and another gal was called to take our order but never did take it. She went to the side and started putting papers in the trays. We were never acknowledged and waited 15 minutes without our order be taken. There was a couple with a child behind us and they finally left - then we left! What is irritating they weren't even busy! We were at the counter where you take the order. We drove across the street to Burger King - got greeted and waited on and they were busier - I WONDER WHY!
That is fine if Wendy's doesn't want our business as there is enough fast food chains! MY FRIEND AND I WON'T BE BACK!
Me and a friend went through the local Wendy's drive-thru in Waterloo, IA on La Porte road. I ordered 4 Jr. Cheeseburger Deluxe. I didn't finish two of them. It tasted bad and I felt like I was going to be sick if I ate anymore. I threw it in the garbage as I walked into the local grocery store to get more food for supper. This is disappointing because this used to be my favorite item on the menu. They got our food to us very quickly, it made me wonder if it had been sitting out for a while. Another friend of mine said he does not like to go to this Wendy's location because the food is always cold when he gets it.
Thank you for taking the time to hear my complaint. Have a good day and a Merry Christmas.
About two weeks i went in around 7 p.m and there was a lady getting food . As i was walking in i could here her say " i am the manager i can eat free food. " But this lady was not in uniform. Then today i went in around 1:00 . Seen three different girls eating chincken strips over on the side . Now i dont know if they are or aren't alond to do this but it seems that Wendys is losing alot of money on feeding their employees. But to come in and see people eating and standing vs doing work is not good workers .I through my reciepts away but next i see this behavior again i will be shore to keep it . Will file a complaint everytime I see food being given away again. I will be looking into osha laws to about eating around food being served to the public.Wiggins, Ms 39577 East Frontage road
rude service, our order wasn't accurate and when I told the lady I was missing a chili she was so rude and just gave it to me, and when I was about to tell her I was missing my chocolate frosty she was like what now...very rude a and then I tried to show her the receipt that I paid for the chili because she kept saying I wasn't charged for it but I was. Also the chili was all half full I spent 31.52 for Me and two of my coworkers and the fries was cold the chili was half full horrible service and they couldn't get my order right, they need training on reviewing order and treating their customers better. Last when you order they say med or large what happen to small...is this the way you get people to spend more money I didn't need a med drink that was huge...
my host was GWYNOVE if that was the register person that was the only nice person there.
I love buying the salads at Wendy's. But lately it has been a problem. At first I thought maybe they ran out of tomatoes and they just had to use these horrible things to substitute. Well low and behold. That is the norm!!!!! I am going to stop eating at your restaurant... The tomatoes are unacceptable.
It's like the worst of the worst for Wendy's. Those are the reject tomatoes you use the tops to cut up in the salad to save money. I am going to have to find out through Social Media just how many of us have the same idea so you will know. I've complained to the store manager but was told they were sorry and that was it. Well Sorry will not get it today! These salads aren't cheap! We deserve quality in our food. Seem as if not everyone is on board with Dave's dream!
The staff is usually very pleasant and helpful, however, the drive up line is crazy long after 8:30. I get out of work late and want to stop for food but the line is long and slow. I’m sure you are loosing money from people driving bye when they see the line. Maybe more people on staff during busy times would be helpful.
Young man at register not trained properly. Manager hollared at young man in front of customers. The young man asked for help and was told to ask manager in kitchen. No one knew what they were doing. More training needed for managers and employees. Del Range Blvd. Cheyenne, WY. TERRIBLE VISIT. I would like to receive an email back please. Thank you.
I would not even rate this experience as a 1, I would give it a 0. What a horrible experience. We were going to a movie Saturday night 4/27/19 about 6:30 pm and decided to grab a quick bite through the drive thru. It took a total of 25 minutes and there was only one car in front of us. All we ordered was a single hamburger ketchup only no cheese, 4 chicken nuggets and a lemonade since we were told they did not have any diet coke or diet pepsi. Upon checking our order at the window, we found the hamburger had everything on it. The woman (I assume manager) grabbed it and returned with another burger which she threw in our window and never uttered a word but gave a look of disgust. When we checked this burger, it had cheese on it. This really made her mad and grabbed the burger and threw the correct one (finally) at us and the worker behind her was laughing at us. What horrible customer service. I'll never go there again. Sickening.
We visited your wendys location on davis street in moosic pennsylvania some girl with tatoos was very rude to us and.her manager watched the whole thing and never said nothing to her about how rude she was to me amd my family we will never go back there again next time well go somewhere else
I was at store 5546 in Michigan around 2pm eating lunch. Food was fine but the seating area was really cold n I wore my jacket to keep warm n the women’s restroom smelt like raw sewage.
After ordering my meal at a local Wendy’s, I was told that they had no ketchup. Both dispensers were empty and no individual packets were available. How does this happen? Good thing I’m not the DM for this store. The manager would be out of a job! Wendy’s location: 6870 Hwy 90 Longs, SC
Wendy’s in Cheraw SC has taken chicken tenders off of their menu. No strips are nuggets. Just a sandwich now. We will not be going back there for any food now at all . Employees could care less of course. Can the owner of the franchise make those personal decisions??? I thought corporate did .which is why it is a franchise. Guess one would need to call them individually to see who still sells chicken tenders. Not going to happen. I just go elsewhere . Thanks for listening
I recently visited the Wendy's store located at 32500 John R. Rd. Madison Heights, Mi.48071. On the first occasion, I went thru the drive thru, ordered a Dave's double, medium fries and coke, only to return home and discover that I received a spicy chicken sandwhich, med.fries, and lg. Dr. Pepper. A few days later I again visited the same location, only I went inside ordered a full apple pecan salad and 2 lg chocolate frosty's. I repeated my order 3 times to the young lady only to see them draw vanilla instead. they did however correct that mistake.
The Wendy’s on west avenue in Jackson Michigan is a complete joke. I live right around the corner and it’s convenient for me to eat here but for God’s sake these people don’t understand how to read an order and put a damn sandwich together. Seriously I probably eat here once a week which is my own damn fault and every time for the last 4 or 5 visits now either the burger is made wrong or I paid for something I didn’t get. Honestly this is ridiculous, clearly not a single person in that building gives a damn about customer satisfaction or the integrity or reputation of your company. As a chef I just don’t understand what the problem is.
I stopped at a Wendy in fort Myers and they had a whole line full of people , they seemed a little shortetaffed cause they was backed up , I happen to see the one sandwich person and i see the girl trying to make every sandwich, i also seen a girl taking orders so I approached the counter and I waited for about 30-45 minutes for my order I started becoming really impatient so I end up I just getting on my phone . Well I end up walking up to the counter after that to see what was goin on with my food , the girl who was taking orders was still taking orders. I seen the girl who took my order walk up to the girl that was making my sandwhiches and she started yelling in her ear , the girl who made the sandwhiches stood back and told the order taker to make her own sandwhiches , the sandwhich maker disappeared came back , my order taker walked up to her and got in her face , the sandwhich maker said I advice you to close your mouth , this happened while they had 10-15 customers , than it broke out into a fight they both engaged in the fight . I took it as I'm not getting my food . Eventually the arguing stopped and so did the fighting, next thing I know I seen the sandwhich maker walk out the door and said she doesn't deserve to be treated like this , she does to much for this company . And I don't know what happened back there all I know is that Is crazy ..I didnt get the name of the sandwhich maker but I did get the name of the order taker and her name is tianna . Tianna is the one who basically approached the sandwhich maker and continued to antagonized . And that day I consider it to be bad service I will not eat there again I waited an hour for my food and there coworkers was like angry so get better workers . This location is 12034 s. Cleveland avoided fort Myers fl 33907
I pull up to the restaurant all the lights are on it's not even midnight I wait about 5 or 10 minutes I pull up to the window they say they're closed but it says open to 1 drive-thru it's Saturday this restaurant is in Valparaiso Indiana
I have the Wendy's app on my phone. When I tried to order online, I was not able to get the order to go through at the location nearest my house. Then I saw "pay" so I went there. My order would be less than $15 so I put $15 on the card. When I arrived at Wendy's they were oblivious to my order muchless the app and the "pay" thing. They had me drive back through and order from the "speaker". I did. And they honored the "2 Dave's combo for $10.00. I am so unhappy. I order from a lot of fast food places from time to time and have no trouble. I would like my $15 back and I am deleting the app from my phone. I was so frustrated with your app. It is NOT people friendly. Please email me as to what you intend to handle this problem. I enjoy Wendy's food. It's much better than McD's or Whataburger.
This is the third time we've came to Wendy's in the past 2 weeks. Takes forever for them to get your order and then your potatoes are brown or they're out. What is going on here Wendy's did not used to be like this
I order the same burger every time I eat at wendys. The jr cheeseburger deluxe. Once this sandwich included mustard and reflects so on the person taking the orders screen despite the fact it NO LONGER comes with mustard. It never fails no matter which location we eat at I am told it comes with mustard because their list shows it does but the people making the sandwiches know it DOES NOT. So every visit I get to argue with someone wether or not the sandwich does or doesn't have mustard. Some argue til I give in and just wait for my food to then shoe them and request mustard yet again to then receive wvwn more attitude because they were in fact wrong. Others will say ok and still.not click the ever so easy add mustard button so I still have to take it back. This is when more of a problem when using the drive thru. I'm very tired of either having to eat my food in a way I don't want it or to argue with someone usually 2ce once while preserving then again after recieving incorrect food. Wendys is the only fast food I eat and I'm ready to stop. Every time every location and I'm.officially fed up! I bet you dave would be so proud of his new reputation of incorrect sub par food from messy and ill run establishments!! Well done Wendy's!
Went into the drive thru to a very disrespectful, rude Manager. I order a number 10 went with a small then I change it to a medium. Upon arriving to the checkout window I decided to go back to a small. " I apologized and said I'm sorry for changing it again." the younger lady at the window was nice the whole time her manger was the one yelling with an attitude and said I just change it from a small to a medium you want it now back to a small?!! I replied yes. then she told her employee to close the window while she was bad mouthing me and rolling her eyes. A simple task to change on the screen was apparently too much to do. I don't know how she got her job but customer service is not her quality. I will no longer go back there, or to Wendy's chain because they hire horrible people. this location was located in 704 Mantua Pike, Woodbury Heights, NJ, 08097.
Drive thru wait time in Florida heat, no AC and a 2 year old was regrettable. No receipt to make online review either.
WHAT HAPPENED? Wendy's on 42nd and CenterPoint RD 52402, used to have the FASTEST Drive through in town. I can No Longer Use it for Lunch, DT wait time too long. Last time I was there, the Guy at Window WOULD NOT take a new order at speaker till He deliver food to the guy at window. I watched him do it over and over again. I only get 1/2 Hr for Lunch I have drove off and Seen many others drive off on that store. Fries are good (if Fresh, most of time they are not) New burgers are great. what is Problem? shortage of people?
I requested sauce for my chili three times at this location and wasn’t able to get it. only to be cussed out at drive-through
Stopped at Wendy’s in cave city Kentucky. The bathroom and restaurant were filthy.
Re: Store #0008143 (Northshore Blvd., Slidell, LA)
The slippery flooring in this restaurant is ridiculous.
I have seen a lady fall (about two months ago). I was in this location yesterday - the floor is extremely slippery.
I eat at Wendys often, but It shocks me that no one has sued the crap out of yall for this floor.
check it out yourself -
I went to the Wendys on Broadway here in Louisville Kentucky and I was in the drive thru for over thirty minutes, and this is not the first time that this has happened. I won’t be going to Wendys here in Louisville at this location at all from. I work downtown and me and my contractors won’t be eating at that Wendy’s. THE CUSTOMER SERVICE AT THIS LOCATION HAS ALWAYS BEEN **********HORRIBLE************. I STOPPED EATING AT THIS LOCATION OVER 5 YEARS AGO AND IT WILL BE LONGER THEN THAT BEFORE I EAT AT THIS LOCATION AGAIN.
I ordered food online and went to pick it up I paid online showed them that I paid for it and they kept telling me they need a code saying I paid for it when I showed them I paid for it cause I didn’t get a code and they took the money out of my account and they still wanted a code I paid for food I didn’t get and they were very rude I want my money back it was)10.83 something like that I will not ever go back to that store it was y’all store on 7th street in Fort Worth Texas they were very wrong not giving me what I paid for please tell me what I need to do to get my money back ASAP
Horrible service and excessive wait time in drive thru. Ridiculous after waiting in line damn near an hour and then to be given the wrong food from a rude worker is unacceptable. To add insult to injury she was angry and the receipt clearly had correct order listed. HOW ARE YOU ANGER? Should I spend my money and beg at the same time NO!!!. It then took 30 minutes to get it right. Wendy's can do better especially the CAPITOL BLVD LOCATION IN RALEIGH,NC. THIS IS JUST ONE EXAMPLE OF THE FOOLISHNESS! I like Wendy's but will have to go elsewhere The management and corporate office needs to make some adjustments immediately
Tonight, I went thru the drive thru of the Ridley,pa Wendy’s. I ordered 3 combo meals and a salad. This was around 7:00 pm. The drive thru forgot my salad and I had to remind them. No receipt given. Then when I got home, my daughters spicy chicken sandwich was a baconator! I drove my daughter back to get her plain spicy chicken sandwich. We got a spicy chicken -not plain!!! Now she is eating an open faced sandwich because she doesn’t eat mayo or tomato or lettuce! We were not going back a third time. And, again - no receipt. I have been to this Wendy’s before and never saw such mistakes. It is lazy workmanship and I advise you have this fixed as this site will loose customers when this many mistakes are made in one order!!!
Your wendy on Carpenter Road Ann Arbor Michigan has tape on drive-through windows stating that they except tips and then when you hand them your money they’re asking you for tips is this a new thing?
I went through the drive through at 4:23 PM today 4/25/19. I order a sour cream potato asked them to add nacho cheese. They did not tell me there was a price difference. When I asked how cheese made a dollar and a half difference. They were rude. This is the 2nd time I have had to complain about this restaurant. Very unprofessional rude. The potato was small dry. No sour cream very little cheese and it was shredded and not completely melted. I am unable to submit the photo. I did take a picture of it when I got home.
Wendy's on dunlawton port orange is the worst location I have lived 4 blocks from there for nine years the food is never up to par with other locations and service is always bad source would be nice to use this place but have to drive to McDonalds instead. Could someone please check into it????
I was at Wendy’s and the manager was fixing my spicy chicken wrap with no clothes on she picked the cheese up with her bare hands the chicken she did the same I will never go back to Wendy’s your cousin is really disgusting and I’m going to be calling my luck will have to cut is uncalled for for personally that nasty scratching her head and everything I’m very are great I’m going to go to Wendy’s but after today I won’t be going to Wendy’s it’s very nasty and very disrespectful people at Wendy’s at 914 north 27 Street
Something weird is going on at the Wendy's on Pelham Road in Jacksonville, AL. The general manager there is a woman called Nicole. she has been there for a while, and used to act like a regular, cheerful courteous manager. A few months ago, though, they suddenly started just using iceberg and romaine lettuce on the garden side salads I order, instead of spring mix. When I asked about it, Nicole would just say, "That's how we make 'em now" and try not to say anything else about it. The weird thing was, other people I know still got salads with spring mix. Nicole would never explain any further than her one quote, which she would say angrily, if I asked her. When I asked her one day which salads they had there that still DID use the spring mix. She said, "the apple one". But, when I ordered the apple one a few days later, it also had only iceberg and romaine. Then they started to take what looked like one piece of radicchio and rip it up, tucking pieces into the iceberg lettuce, and claiming that made it spring mix. Nicole had even told me personally that I should ask for her specifically, and she'd make me a good salad. I have been eating at this Wendy's 3+ times/week for over 12 years. One evening I went in (no one inside, lines outside) and ordered two burgers and a garden salad. I was given all three, but the salad was just iceberg and romaine again. When I asked about the spring mix, Nicole smiled and said she'd get my salad fixed right. I stood there and watched the team work on the drive-thru orders and waited for her to get the salad person to fix the salad correctly. I waited and waited. I watched Nicole, and she actually waited 20 minutes before she even walked over and told the salad person to fix another salad. Meanwhile, my two burgers got stone cold, and the other employees stood and watched and looked troubled. I got them to re-make my burgers, and finally got another salad, still not fixed with spring mix, after 30 minutes. When I tried to complain, Nicole went off on me, talking over me, interrupting. It seemed like she really didn't want me to be able to finish my sentences on this salad complaint. she actually yelled at me to "Get out of my store"! A day or two later, I got my brother to go and order some takeout from the Wendy's, including a salad, to see what they would give him. It was a Sunday, right before church gets out; he was told they were 'out of salad'. The salad thing has gone on and on like this. I don't understand it. Why do they even have spring mix, if they won't put it on any of the salads? Why do some people still receive salads with spring mix, while others (like me) don't? My very last visit there, there were not many other folks there. I went in to get a soda and some fries, and wanted to ask questions about the salads again, since I still did not (do not) understand what the deal is with the spring mix being used or not used. again, Nicole interrupted me again and again, and got loud, talking over me, rather than listening to the complaint, and trying to make the problem right. Then she told me that I was banned from her store. This made no sense to me either, so I said I just wanted a soda and fries. She told an employee not to serve me, then said if I did not get out, she would call and have me removed. I was amazed, and sat down, calmly, to wait to be served or kicked out. Sure enough, Nicole called for the police to remove me from the store. It was bizarre. the other employees all seem like regular employees, but Nicole has just gone weird. She does not act like a normal manager/employee at all anymore. She just acts angry and weird, and gets mad if you have a complaint. When the police came, she told them (first time I'd ever heard her say it) that it was ALL the Wendy's removing spring mix from the salads. She also told them that she had talked to her District Manager about me, and been told to ban me from the store. It makes no sense. What is going on with Wendy's salads and the spring mix? Why do some get it and some not? Why does the manager get all worked up and angry if people have questions about the salad? So...after having happily eaten at this Wendy's for over a decade, I am now banned from it for wanting a salad with spring mix? Something bad must be going on in this Nicole's life or something, I've never seen any manager behave like this, and she used to act normal. It looks like that Wendy's is getting less and less business, too. HELP NICOLE! Something is wrong with her, and it is making the Wendy's look unprofessional and weird too. I miss my Wendy's.
Nice new store is filthy my feet literally stuck to the floor in the entire bldg... like they mopped with syrup, and the place smells awful....
I had ordered an ice tea requesting do you have a dollar tea the young man said small tea along with my order. I went out side to my car and checked my bill. It read $1.89. I went back inside and stated that I wanted a dollar Ice tea. The young man said do you want a refund. I said yes. to which the manager stated we don't have a dollar ice tea and no you cant have a refund. Sad to say she was a black woman and most rude person I had ever come across.. I would never expect to deal with such disrespectful service. I am visiting from out of town and I would never give any stars for the way I was treated by this woman who definitely doesn't deserve a position of leadership of her caliber. I left her the tea and told her to keep it. I will deal with this though your department. The location of the store was in St. Augustine Fla of US 1.
It was the worst food I’ve had in a long time !!We ordered fish Combo sandwiches which tasted bad..after taste to say the least!! Baked pot. Was Luke warm & driedout.. had to warm it up to melt the butter.. the only good thing was the coke.. 2nd bad experience!! Indpls in.. 5550 n keystone.. I want my money back!!
Went to Wendys today to get my favorite Chicken Strips, and they said that they were discontinued. My question is why! I was very disappointed.
I live about 1/2 mile from Wendy's at 4141 Robert C, Byrd Drive in Beckley, WV, 25801. Wendy's have always been my favorite fast food place to eat. I want to tell you about my last 3 experiences with this business. The 1st time, I sat in line for over 12 minutes with only a few cars ahead of me. Even when I got to the window, it took so long to get my burger. There was just me and I ordered a Baconater. The 2nd time, my son & I sat in this line 19 minutes in the pouring rain. There was no apology for making us wait. My son wanted to leave but we were "wedged" in. He was furious & said he would never be back. Tonight (4/19) I tried again. The line moved very slowly. All I ordered was a fish sandwich. The boy at the window asked me to pull ahead & wait for my food. There was already another car pulled over. After about another 8 minute wait, they brought my sandwich. I don't know what has happened to this Wendy's. Every time I go there is a new person at the window-just very young kids. Several of my friends have told me they have had similar experiences and won't go back. There are a lot of other places that I can go to eat and get better service.
The young people who work there act like CHILDREN. No one is ever at the counter to greet customers when they walk into the store. I always have to wait a long time, several minutes, for staff/crew to appear to take my order. The lobby is Always FILTHY!! Tables are dirty, not wiped nor sanitized. Floor is completely littered with crumbs, dirt & food scraps. It looks like the crew do NOT clean AT ALL. The Ladies restroom floor is littered with toilet paper & paper towels. It looks like the crew doesn't make regular checks on the restrooms. The crew managers are also young and do nothing to keep the crew on task with work related activities. These shift managers are part of the mis-management problem.
One employee, Corey, comes to work on time, works until the store opens then leaves for several hours. Corey then returns to the store to clock out at 2 or 4pm, getting paid for the entire shift although he wasn't on the property for several hours, whereabouts unknown. THIS IS STEALING!!
The general manager constantly leaves the Baltimore St location in Hanover PA early. Earlier this week, I was told he was scheduled to work at this location 7am to 5pm, yet he left at 10:30am. I understand this one general manager, Dan, oversees 6 different Wendy's stores for the same owner. How can one person take care of 6 stores? It cannot be done well or effectively.
The store cannot be profitable. There are never more than a few customers in the lobby at a time. Crew eat & drink product at will without paying. STEALING! Crew & Managers spend time on personal matters instead of working, as evidenced by the physical conditions in store & long response time when customers arrive in the store & at drive thru. STEALING!! Crew leave for hours on end while on the clock. STEALING!!!
If I could have given this location 0 stars, I would have. On Sunday, April 7, 2019, at 4:30 p.m. I went to the drive-through at the Wendy's location at 8625 Baymeadows Road, Jacksonville, Florida. There was one car in the parking lot and 3 cars ahead of me in line. It took me 20 minutes to get up to the speaker to place my order. I placed my order which consisted of the following: one Avocado Southwestern salad, one medium lemonade and one small chocolate frosty. Easy enough of an order. I got to the next window and paid $10 and some odd cents for my order and proceeded to the pick up window. I waited at the pick up window for 10 minutes with no acknowledgement from anyone. After 10 minutes, someone came to the window to give me my lemonade and said my salad would be right out and slammed the window shut. I waited another 10 minutes to get my salad, again with no acknowledgement. They finally handed me my salad and I said, "I also ordered a chocolate frosty." The cashier looked at me like I had two heads and said, "You did?" I said yes, I did. She said, "Oh, what size." At that point it was 1/2 an hour ago that I had ordered and I could not recall if I ordered a small or medium so I said, "It was half an hour ago, so I don't really remember, but it was probably a small." She gave me the frosty and I drove off. When I got to my destination, I took out my salad and saw that there was no avocado in the salad and the salad look quite wilted. I was quite upset. I drove back to Wendy's and went inside (there was nobody in the restaurant except one person who was still waiting for her food since I had been in line, (I saw her walking in the restaurant while I was sitting there). I asked to see the manager and one of the servers said to a lady, "Are you a manager?" She said, "I'm in transition." I said, "Well, you're the manager here right now, so I need to talk to you." I told her the whole story and she very nonchalantly said, "Oh, they probably just forgot to give you the Avocado." I said, "That's a menu item, how could they forget, the avocado was not an add on." She said, "Okay, I'll just put some on your salad." I said, "No, thank you, I would like my money back." She said, "Okay, but I'll still give you some avocado." I declined since I know what happens when people complain about their food. I paid for the frosty and the lemonade and she gave me back the money for the salad and I left a very unhappy customer.
I've had several problems at this particular location and go back thinking things will change, but this was my last time. I will never go back here again. There were about 6 people behind the counter, nobody in the restaurant and maybe 2 or 3 cars in line, bickering between the employees and mass confusion and no supervision at all. The employees do not acknowledge you except to ask you what you want and never say thank you. My suggestion is to either get a supervisor to change things around or CLOSE THIS LOCATION! If you look at the reviews on yelp, every single review has given 1 star and I'm sure they would have given 0 stars if there was a 0. I am done with this location.
the girl that was in the drive thru rushed me to order fast and I could not understand the words she was saying she was speaking Spanish and was rude and then I told her I don't understand her she kept saying bad words and was telling me off and when I heard her talking to other employees she was saying that I was being mean I told her learn to speak English better and she gave me a dirty look and walked away from me IM never going back 4 18 2019 around 5 pm
My family and I have regularly visited this one Wendy's . Over the last few months service has become deplorable. 3 trips we were going to order our meals with potatoes on the side. The first time, out of potatoes, second time they had 1 potato, third time out of potatoes. We left without ordering anything and went to another fast food that always had potatoes. Is Wendy's going to stop selling potatoes? Is this poor management? OR is the staff to lazy to fix them?. We are now going to another restaurant that always have items when you order.This particular restaurant has really changed in the last few months. This restaurant is located on Waughtown Street near Sprague Street.
Went to Wendy's in drive through, asked at window to repeat order.
I did still didn't get everything I order & paid for. My drinks were diet not regular cokes, my salad forgot the meat. No cookies that I paid for either. Not happy.
I run an in home daycare/preschool. Over the last 7 years I have ordered Wendy’s nuggets and fries for the kids on special occasion, a maximum of 1-2 times per year. Today I called to order and was greeted by the most HATEFUL, DISRESPECTFUL, and RUDE manager. She was the MANAGER! Are you kidding me, Wendy’s?!?!?! I said I would like to place an order. She SNAPPED at me with a hateful, annoyed tone. “We don’t do that. You will have to come to the store or drive through to take care of that!” But, I’ve done this many times before...? Her response, insert hateful, rude tone “Not at this location you haven’t! Have a good day, goodbye!” Click! I suppose she wanted me to order 60 nuggets, 10 fries, & 2 adult meals in the DRIVE THROUGH?!?! I called back and immediately asked to speak to a manager. She let the phone ring for at least 1 minute straight because I’m sure she knew it was me, seeing as how she hung up on me! Then she said I AM THE MANAGER! (Good going Wendy’s. You know how to pick your customer service reps.) I said I called because I have an extremely large order. She proceeded to tell me that she was in the middle of lunch rush (so again I’m sure me ordering in the drive through would’ve been better. Insert sarcasm) and I would have to come to the drive through to take care of it. I told her she was horribly rude, said I would report her to corporate, and hung up. We enjoyed PIZZA instead! Just so you know the customer service was impeccable, fast, and friendly. I will not be using Wendy’s anymore. Wendy’s Derby, KS at 12:30 pm on 4/18/19.
I have a complaint with the service I recieved at your Dyer,Indiana location. this is not the first time . I ordered the Harvest salad with crispy chicken I get grilled chicken the last time I ordered again a Harvest salad no apples. I dont know what the problem is but I think better supervision and trainig might help. VERY DISAPPOINTED
The manager at Wendy's store #00005217 was extremly RUDE and NASTY. She repeatedly took my order wrong. She aruged back and forth of what my order was. I am one to order the EXACT same thing no matter what location I attend. She was busy doing 20 different things while trying to take my order. If she had just stood still and taken my order, she could have heard what I said. But, she argued back and forth or what she THOUGHT I ordered. After taking my ordered and filling it, she continue to give me the wrong order. VERY disappointing.
Please work on your attitudes-including the manager.
The Wendy's on Browns Hill Road in Pittsburgh was a mess. The floor, the area with condiments and even the counter where customers order were all messy - goo, paper, used plastic forks. The counter staff was also disorganized. Two of us (I do not know the other guy) watched as a staff member tried repeatedly to put a hamburger in a bag unsuccessfully. It took so long that the other guy demanded his money back. The manager did treat him courteously. I did not demand my money back. I simply left. BUT THEN I submitted this complaint and asked for a response. I never got one. This is all very sad for me because I was the lawyer for Leonard Rudolph, the first Wendy's franchise owner in Western Pa. We were very proud of the quality. No more.
Ordered two son of the baconator sandwiches and when I got home to eat I unwrapped the sandwich and it literally only had the bacon and cheese on it... its a 15 minute drive from my house and obviously ridiculous that I have to waste my gas to drive all the way back to get a sour attitude and made seem like it's my fault they messed up my order.. not happy
I was in line last night line was clear to the road so I went inside. I stood in line to get waited on for 10 minutes and another 10 minutes to get my food. The girl that waited on us kept moving her bangs over with her hands then served up French fries with no gloves. They were out of small lids out front and were told they were. The girl from behind the counter was handing them out. When they finally got the lids the young man yelled the girls name and threw them to her and she let them fall to the floor which laid there for 5 minutes until another girl picked them up and laid them where they served up chili. This was the Bryan Ohio Wendy’s at 6:17 pm on April 16, 2019. Melanie was the host name. Restaurant number #00008095
Went to Wendy's in Joliet IL. Store #3385 ordered food they got the order wrong then when I got home to eat the food was extremely cold!!!! They need to stop hiring young kids this is so unacceptable.
Absolutely terrible service. Twenty seven minutes from the order to receiving food. Eight people standing around inside. Manager Melinda is the rudest person. I will never eat Wendy’s again.
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