Wendy's Complaints Continued... (Page 9)1668+ reviews added so far. Upset? Call Wendy's corporate: 614-764-3100
Bought a choc frosty today they actually gave me a vanilla one only half full. Service was very poor, drive thrust girl rude. Very displeased will not go back 4086 fort St linkin. Park mi.
First it took forever in line, they didn’t have a full portion of the apple pecan chicken salad so I opted for a small and a small southwestern chicken. When I got home there was no chicken in either salad. It was late and I just didn’t have the time to go back. Service was terrible. Wendy’s in Miami on Flagler and 97th.
Last night, I went through the drive thru to get a burger and a small diet soda. I pulled up the window and was handed a bag with a sandwich and fries no drink. I told the young lady that it was the wrong order. She gave me a look like I was an idiot. I then got the right sandwich and my soda. The cup was filled pretty much to the top with ice. Definitely did not get my money’s worth on that trip. I will not be heading back to a Wendy’s anytime in the near future.
At approximately 5Pm on 1/4/2019 we went through the drive-thru at the Wendys on North Elizabeth in Pueblo, CO ordering a #1 and a #4. When we got home and I bit into the #1, the meat was RAW. I mean RAW, not pink. I needed to cook the meat before I could eat it. I really had a hard time then to even eat the sandwich. My husband's #4 was cold and had to be reheated.
Today at 9:12pm I went with my family to Wendy’s on forest ave Staten Island ny
The first thing is the drive thru was empty I had a van full of my kids and there friends spent 40.37 on our dinner and everything was cold and burnt burgers I am a paying customer how in the world can I get cool French fries not hot. The drinks were flat coca colas I always visited this location I will never return again I wasted money and not satisfied.. on top of it the guy in the first window said no receipt paper..
On 12/30/2018 my husband and I went to Wendy's for a bite to eat. This Wendys is located at 8661 Commons Way, Estero, Florida...#00008565. This was the filthiest Wendys we've ever been in. Your feet literally stuck to the floor and we could not find ONE clean table in the place. We had to ask someone to clean off a table so we could sit down. And that's exactly what they did......cleaned off one table and went back to doing nothing behind the counter. Unbelievable. We will never again go inside or order at the drive through. I can only imagine how filthy the kitchen area must be. The board of health should be notified.....in fact I think I'll do that now.
Very rule and I will not return the one in HOMEWOOD AND I WANT MY MONEY BACK
I want to complain about the WORST experience I have had at a Wendy’s. I wish i could give a number of the restaurant and ticket number but I was not given a receipt or even asked if I wanted one. I was at the Lazelle Wendy’s on High Street between 9- 9:30pm. I went to the drive thru and the young man talking to me at the speaker was rude. I was giving my order and he said, “ Is that all” with attitude when I was waiting because the screen was wrong. Them when I repeated my order he said, “I know... is that all?” Very rude. As I pulled around to the drive thru the lady in front of me was trying to get their attention through the window and she had to flag them down to get her change and her food. When I pulled up there were 3 young guys laughing and goofing off. He barely told me my total and then took my card. The whole transaction was done with his back to me and then he shoved my food out the window and closed the window and turned around. He and the other employees were just laughing and goofing around. He didn’t ask if I wanted or needed a receipt. If there was a manager in there then he should be ashamed of himself. It looked like a teenage party and they seemed annoyed that they had to stop talking and serve me. The food was ok. My baconater fries were a little greasy and messy and under salted but I was most upset with how they were acting. I have 2 teenagers myself and I don’t mind some humor but this was just rude, ridiculous and whoever owns that Wendy’s was wasting their money by paying those employees on this night. Very upset and not wanting to return to that Wendy’s ever again.
SLOW service. Total lack of customer service. Staff goofing around and laughing.
Visited Wendy’s in Saginaw Township, MI at State and Hemmeter.
My last visit to a Wendy’s.
1/3/19 at 6:30pm
First of all let me say, that I do like Wendy’s burgers and taco salads. I’m afraid I have a major complaint. I went to the North Versailles pa. Store and they were very busy. I waited in line at the drive thru for at least 20 minutes, got my order and started on my way. I go to the drive thru because I have multiple sclerosis and it’s simetimes hard to walk in. I have issues with items not being in my order for quite sometime,so I decided to look in the bags. I did not receive the jr. bacon cheeseburger I ordered. I had to go into the store since the line was still so long. There was one gentleman in front of me,he placed his order and moved aside. I waited for the cashier to wait on me, she was bagging some orders and ignored me. Now the line in the store was 5 people deep. I get my sandwich and head on my way. I drove 5 mile to Wendy’s , to find that when I get home the fries aren’t there and the side salad I ordered looked like it was 4 days old. I threw it in the garbage. So, there was dinner. I have to tell you this is a recurring mistake at this Wendy’s. I am less than 1 mile away from Burger King, but I I choose to go to Wendy’s. I don’t know if that’s gonna happen anymore. I have gone back from them correct a problem at 5 times in the last 4 months. I’m ready to give up. I feel you should issue me a gift card for problems. I’m very frustrated and I hate wasting money and time. I honestly don’t know what happened to that store, it used to be one that didn’t make many mistakes. I don’t know if you’re management staff needs retrained or what. By the way, another lady was there with the same issue as myself,but she drove the whole way home and had to come back. This is not acceptable. There’s just too many other restaurants that I could choose from.
Thank you for your time.
Wendy’s openedva bew Oberlin Ohio location. I went on the first day, waited in line 30 minutes and expected. When I got home my order wasn’t even half right. I was missing a large fry and a baconator. The chicken sandwich had no lettuce and the bun was hard.
I was not fighting that crowd over this.
The next day my son went on his lunch, he ordered bacon cheese fries, yet no bacon was on it. His large fry was a small fry. He waited in line about twenty minutes p, and completely expected.
Then two nights ago my husband and I went, I ordered four cheeseburgers, a large fry, spicy chicken and value chicken. The lines were much shorter after opening weekend. Not one burger had cheese. Yet I paid for cheeseburgers. My husband went inside and was informed they were out of cheese..yet took orders and charged for something they didn’t even have. Not to mention when I paid, it was more like a high school party happening inside. My change included a roll of pennies for my change.
I decided to order a pop when I went to the window to pay, no large cups, understandable considering how busy they had been. Insaud medium was fine, I tried to pay the change with the rolled pennies but was looked st like I was the crazy one, yet that was my change at window one, the manager then yelled just give them the pop, give them the pop!
When we noticed the cheeseburgers had no cheese, my husband brought them in and the same manager was quite rude. I doe ting the sandwiches while knowing she had no cheese in the first place. I love Wendy’s, but the experience we’ve had at your newest location has been awful.
I still can’t get over selling and charging fir cheeseburgers when you know you are out of cheese and then inspect the burgers looking for cheese you never out on.
I am definitely a very unhappy customer and would like to speak to someone.
I have always considered Wendy's a top 5 fast food choice but after what I received tonight that is now over with, I ordered a meal that included a med drink (Sprite) and when I took a drink I almost threw up! Which made me remember the last time I ordered from this location the same thing happened and I just forgot about it but this tells me that this Wendy's has a serious problem. The water they use in their soft drinks taste like stagnant filth and it's now obvious that this is the norm at this location! I could not drink it in fact I would not even give it away to even a dog! At first I was thinking maybe they just couldn't do anything about it but you know there 4 other fast food places surrounding this Wendy's and none have a problem anything close to this.You ever heard of the term "Bush League"? Its a term used for something that's supposed to be professional but is really not. Since this has happened to me both times I have ordered from there six months apart it has to be an accepted procedure at this Bush League Wendy's. I for one can not believe that Wendy's corporate would allow this even if franchised. I will go as far as to say I challenge any one of you to drink a soft drink from this restaurant and I doubt you could get the whole thing down. Bottom line is this: Both times I went there I was given a disgusting dirty tasting drink with my meal and this cannot be the first complaint about this but since the location in question is right before the fwy entrance most people probably just forget by time they get home but you know there are people that do live in Las Vegas and this is unacceptable and has cause me to go from thinking Wendy's is a top five fast food place to making sure I never again give this company any more of my hard earned money because If I have to earn my money then you have to earn your money from me and this Wendy's clearly is not interested in anything but delivering a cheap disgusting product that they know will only be noticed when the customer is on the freeway and its not worth it to turn back and complain. Do you guys even have a standard set for your restaurants? I know you probably don't care that you lost a loyal customer but I am sure this particular Wendy's has cost you more then just this one. Thank you for allowing me to complain about this
Went to Wendy's in Soddy Daisy tn. Paid for two doubles and 2 Chili's. Got a single and a double with the Chili's. Found it after getting home. Called back, spoke to manager Heather, who claims she cannot make up the double where single was received unless I come back now. The whole point if a drive thru is for convenience and it burns me up when you get all the way home and find they jacked it up..and their answer is drive back here and I will make it up!! Why go thru a drive thru if you have to drive back??? I did fell in the sacks for two burgers and two Chili's, but I didn't take it apart I. The drive thru to check it. What a crock!
Would accept coupons .Manage said there was on the door. That's fine except I was in the drive through. Refused to take the electronic coupon and was extremely rude about it.
Went to another store on South Havana in Aurora and didnt even have to show the coupon. Extremely friendly person at the window
Every airport is greedy, and expensive. However, if you are not going to honor a company promotion you should post it where everyone can see it.
I disagree with the fact that they refuse to honor a promotion. You advertise it, I go because I saw it advertised and the get refused is an awfully good way to lose business. That store has lost my business.
I also know that nothing will happen to that rude manager nor will anything change. This is a case of false advertising which is against the law.
It is sad that your managers have such terrible customer relations.
Went through the drive thru and it was super slow. Took about five minutes for someone to take my money. Then a girl that was working there had headphones in and kept messing with them and the volume while she had her gloves on handling the food. Not sanitary at all.
the rest room was so bad I'm never ever going back to Wendy's. It was discussing!
Wendys on west 3rd street in bloomington Ind. The manager on dec 30th 2018 was very rude to the customers and her employees. I came to drive thru and had 5 coupons for free jr frostys for my kids. So I put in my order and she says you have to make a purchase. I said the tickets say no purchase necessary. The manager says "I dont know what kind of tickets you have but just pull to the window". So I did and when she opens the window an employee says I need help at the counter doing something and the manager looks at him and says "does it look like I can" wow then tells the guy at the window with her to hand me my frostys there free. I handed the guy my cards and the manager says tell her to keep them there free and walks off. I said heres my cards she doesnt have to be so rude. He demanded I take the cards so I did and told the guy to find another job where hes not being yelled out and left.
store location #00002550 at 12:47am order #3318 on 12-30-2018 me and my wife went through the drive threw and placed an order for a Jr bacon cheese burger small fry and a baconator. I understand that it was 15 min before close but the sub-par service or the lack of service I guess you could say. the food was beyond cold and I don't mean it had a chill, I mean we had to go home and put it in the microwave just to melt the cheese. that was not all that was wrong my burger not only was cold but was missing the tomato, lettuce and onion. so if I had to guess they had everything put up cleaned up and put away and are food was put together with the leftover burger that was scheduled to be put in the chili today. this is not my style to complain and as a matter of fact this is the first complaint I have ever filed in my life lol but I got in some shit from my pregnant women who had me with my back to the wall for a good hr. over that I cant say that I got the lady's name at the window but the name on the receipt says host - Sandra
thank you for your time
contact info cell 1-734-341-1477 or respond to email if that is
better for you that is if I need to be contacted
I'm disabled dessert Storm veteran last night Wendy's Rocky face exit Dalton GA around 12 am or after only Window was open no cars what so ever was in line because of my condition I don't drive I walked from motel and walked up to Window to order some food and was told could not serve me I didn't understand I felt discriminated against because have been served before on foot
I just visited your Edgewater ,MD location and it was very disappointing. T.ere were several employees behind the counter and what appeared to be a manager . The language alone coming from behind the counter was very offensive,The F word was flying constantly and could clearly be heard in the dining room. I ate my meal subjected to this vulgar language and was very disappointed with the manager for not take control of her employees.I have always thought Wendy's was a family oriented chain.I would not take my family to this particular store and subject my children to this inappropriate language. After I ate my meal I went back to the counter to order a frosty and there was no one working the register.The manager finally came to the front and was asking who was working the register and got no answer. This situation need to be rectified immediately.
very disappointed Customer
THE ONLY WENDYS THAT I THOUGHT WAS NOT THE CLEANEST WAS OFF OF RT 78 WEST EXIT BETHLEHEM PA I GO THERE A LOT YOUR FOOD IS GREAT THE 4 FOR 4 FANTASTIC ! I LOVE WENDY'S . ON OUR WAY TO NO CAROLINA THE WENDY'S IN ASHLAND VA GAVE SENIOR DISCOUNT FOR COFFEE FREE ! THANK YOU
Went to the wendys in Vails gate ny around 6:30 last night. I drove past the building the first time due to the fact their light/sign wasn't illuminated. Once I got into the drive thru the menu wasn't lite either. I ordered and pulled forward to the window, while waiting on my order I watched an employee refilling the cup top dispenser drop several lids on the ground and pick them up and stock them right into the dispenser. I told the employee at the window what I saw but she didn't address the problem. Once I checked my order I discovered I was missing one of my three items. I frequent wendys quite often but this store's approach to cleanliness is disconcerting, please fix them!
I have attempted to visit the Wendy’s location on Hwy 30 near Tanger mall 3 times in the past two weeks and every time I have visited they have been out of sweet tea. This is very disappointing. Today was a horrible experience. I was left holding at the speaker in the pouring rain with no cover for about 3 minutes before someone came to rake my order when they then informed me that they were out of seeet tea again. I canceled my order and went elsewhere. This location is horrible.
I complained twice with no reply. I got a double with cheese at Pottstown Pa on high street drive thru. The burgers were burnt black and crunchy. I
would say worst burger ever. Wendy's was good when it first moved to this area. It has declined over the years. I'm probably done with wendy's
Wendy’s on N Pima Rd is by far one of the worst Wendy’s I’ve ever been to. First we arrive and there are two employees standing by the front door smoking. As someone who’s allergic this is an issue. Next we get to the front and the older Hispanic lady was rude couldn’t even say hello. We ordered a jr cheeseburger deluxe and a Dave’s double. The meat was cold, the cheese was cold, unmelted. The bread was stale. I couldn’t even eat by burger it was so bad. By far the worst Wendy’s I’ve been too. This store needs training on customer Service and quality control.
Sat in the drive thru from 11:45 up till 12:56 and niena (store manager) with an attitude said we’re closed told them we sat back at the speaker for 10 mins waiting to order so pulled up cause she was talking to another customer took her order and everything then we pull up to the window after this car pulls off she gives us a rude look and we State hey we sat back there in line since 15 till midnight and she said well we turned everything off my husband says we’ve been here since 15 till she says welp what you want to order then. You can only get burgers. As it’s still mins before midnight. With a complete attitude, for no reason. We asked for her name and she even then gives us an attitude then shuts the door on us.
Had lunch today at the number # 8354 afore mentioned location, it was not busy, there were very few patrons in the restaurant . The young man who toke our order was very accommodating and polite .While my husband waited for the order, I was walking around endlessly from table to table searching for a clean table but there were none, with one exception with high chairs by the side of the drive up windows. I saw a woman approaching the building spitting and tossing her cigarette, stepping on it just before entering. the establishment. That just ruined my appetite. After we ate , I made use of the Ladies room, and to my disgust there was no toilet paper, fecal matter on the wall, dirt and dirty paper matter accumulated at the back of the toilet, and no soap or paper towels available. At this point I thought someone needs to be held responsible and know about such neglect and conditions..I conveyed my disgust to the young man behind the counter, when I realized and saw the same woman spitting and loitering , that she was an employee who could have been cleaning tables as it was not busy at all , instead she was texting and working her I phone. I think inspectors would equally be disgusted, even close the restaurant down until it meets higher sanitation standards. Management needs to step up and be held responsible, that the place is clean , acceptable and presentable. It will be a long time before I set foot in at this location..
I went through the drive thru and ordered a grilled asiago chicken sandwich and a medium fry, they had me pull forward, I waited and watched, there were others that ordered and told to pull forward, after 30 minutes and 2 of the others going inside to inquire about their order I moved my car and went inside and after another 15 minutes and still no food I asked for my money back and the manger told me that would be best I have never had such horrible service, I will NEVER return to Wendy's and the restaurant located on Nichol Ave in Anderson Indiana is the worst!
The general manager an the manager in ladies restroom together. An I did a complaint an they did nothing. It's the Wendy's by the mall in Alexandria. An the general manager name is Kristy she's white. An the manager name was jadlen he was a black young man. An I was the one who saw them. An we had people in the dining room. I think that this is unprofessional.
Very Slow drive thru, took 20 minutes to get thru, got home and had the wrong order, called the manager and she was very rude and her excuse was they are busy. Slow service is a constant at this particular restaurant. I have left the line on many occasions in the past and have seen many other customers do the same. This happened at approximately 5:45, 12-22-18 and it was the Wendy's at 6525 Airport Highway, Holland, OH 43528. This Wendy's has been poorly managed for quit some time. Somebody should really take a serious look at this establishment.
Mean rude people refused my reject because they charged me for a large on chili’s and gave us a small. I call she said she put in bag. No I had to go back and she was the most rude mean thing ever I have NEVER felt descriminated in my life I was today!!! I will never ever go to that crappy location again. My child and husband walked in to get that receipt and they were mean!!!!! Threw the receipt in his hand. They hung up in my face 4 times.... I want this store reported!!!! Worse experience at a fast food restaurant and I am a bartender. 42 years old and I know customer care and that’s NOt it!!!! There’s way more!!! By the time we got our small chili’s and my hard potatoes I told them plain burger with cheese for my kid but no they put crap on it and we have up bc they didn’t care. We went to McDonald’s. I swear something needs to be done I am furious!!!!!!
My Husband stopped on our way home to night after my pressure to get salty fries. And he did not want to stop but under pressure from me he did.. When we got home we had a a bag with large fries with tones of salt and. Packets of salt inside.. And the next bag had fries with salt and they were ok. We live in a area that is growing fast and Big. I always stopped with my son after school to get food at Wendy's before tutoring. We fell in love with your salty fries !! What is going on ? I saved the bag my husband and my self received tonight I would love to show what we received I need your help. What are they thinking to server the people in this area or others this poor quality food. Please respond. As. Soon as possible . I don't want to put this on FB in my area I want you to have a chance to fix this problem . Thank you in advance for your help!
The Wendy's in Crowley Louisiana is horrible! I knew that, but it has been a while since we been there. Tonight we decided to try it again and nope! The employees are still rude and the food is still old and nasty! My daughter just threw her food away. What a waste of money. Please address that store. I used to love Wendy's, but they have ruined that..yuck!
We were in the drive thru in Findlay Ohio Trenton Ave Store and were not impressed how our order was processed and the food was absolutely disgusting. Our hamburgers were not warm, the french fries were not worthy of eating. The oil they were fried in tasted old. From the time we placed our order and till we left took 10 to 15 minutes. Our total we spent was $21 which included a chicken caesar salad. The chicken was not cut very well and the cherry tomatoes were not fresh.
A crispy chicken BLT had shredded cheese instead of a sliced cheese
12-19-18. 9:55 pm. Store location #3294. No one else in dining room to be served five people behind counter and I've now been waiting over 17 minutes on my food. Drive thru getting great service but I dont matter.
McDonald's from here on out.
Piss poor service
Ordered a double and got a single
ordered 3 fries got 2
never got any dipping sauce with chicken nugget order
Order from DoorDash and constantly the food is done wrong. Last 3 times it was right 2 times, so I know they see it. Again today, they made it wrong. I get number 2 or 3. Flat out ask.. plain, just meat and cheese. Side ketchup packets. Thank you
That is how it reads. So, if right before, it shows me they do it on purpose. This isn't the only time. I probably have had it done wrong 8 times. So, I stopped going to Wendy's. Been going to Wendy's for over 20 years. I decided to give another chance, and that was the last 3 orders. 2 times right, today NOPE. Called the restaurant was tired of this. Spoke to a female. Asked to talk to the owner, he was not in. Asked a number I can call. Said she won't give out personal number, asked for an email, she said she won't give out personal email. (any reason he doesn't have a business email??????????) Then asked her name and she hung up. I'm seeing why a lot of stores have a 2.5/5 rating. This store is no exception, see it on YELP.com now. I'm also going to put in my experience with a 1 out of 5, and giving 1 because I can't put zero. Others need to know your employees like to do what they want with no ramifications. I have allergies, some their allergies are so bad they can have anaphylactic shock. Since this store doesn't seem to care, I'll let you know from being in the medical profession. It's an allergy so bad it closes up your throat. Yes, it kills people and is a medical emergency. Something or someone needs to actually do something. If it was me, I'd close the restaurant until it got it's act together. I don't know why you would give a franchise to someone getting a 2.5 out of 5 review. That is your name on the building and most don't know about franchise ownership, the associate it with Wendy's corporate.
I went into Wendy's restaurant #00005612 ,12/19/18 to order some food to go for me and my coworkers. I was the very first person there at 10 o'clock. I ordered my two sandwiches for the first order because, i had two separate ones. Me and my coworkers were under the impression that that store sold breakfast, so i had and orange juice i wanted to order , as well as breakfast potatoes om the next order. The cashier, her name was Marietta instead of telling me it wasn't a breakfast store at first , instead told me to go to Walmart to get my orange juice because they didn't have it. So i was appalled and continued onto my next order , another sandwich and my potatoes, where she then got an attitude because i didn't understand it wasn't a breakfast store and told me they don't serve breakfast.I continued to tell her well we looked online and had seen that they did so that's why we assumed, and her response was that maybe the store across town by the movie theater did. I understand stand its not a breakfast store now but the lady was very rude! I happen to work customer service and was very upset with how she treated me because not once have i acted the way she did with me to a customer.
visited the local wendy's in winter haven florida on state road 17....was amazed when i tried the chile they served.....completely watered down with very little meat....was a tomato soup at best....if this is a reflection of cost cutting or "watering down" your recipe and indicative of all your outlets, your company is in big trouble, as the quality of that chili
is so completely and obviously been doctored i cant imagine any of your regular customers not noticing.
i am one voice....Im sure of many on this matter.
A well run company would handle this matter quickly!
Me and My daughter worked for Wendy's Paul Huff Cleveland Tn. While working there an emergency occurred where i had to go back to Ga. November 17, 2018 Manager Jay Jay said that she would mail our checks off the following Tuesday the 20th. We waited until the 28th nothing came in the mail. So I called Stephanie whom said that they were never mailed out. So she said she would mail them out that day. We checked the mail December the 16th still no checks in the mail. So I complained to corporate they told me the were going to check on it. I said it should not take a month and a half to receive checks something not right. When she checked she said it had not been cashed. My thing is why should a 16 year old or adult have to pay for something someone did on purpose. Something is not right . So really any Manager if they want can throw your checks in the river then make it where you purposely have to pay $45 to stop the check they purposely lost to get resent out.That does not make sense. Then we homeless on top of it. Oh a person can think they can do people any kind of way. The Heavens always watching. It will come back on the ones taking from children also people harming children also people. Sincerely Kenya Sims.
Ordered the baconator combos today and they were so bad we couldn’t eat them. Same with the fries. They had to have been leftovers from lunch. Very disappointed. It was 5:00 and they were definitely not fresh. This was our newly reopened store in Monroe and we were looking forward to it but it’s worse than ever!
Went to the place in carrboro nc. Bought a meal 6.76 gave the girl 10.01. Received back 3.48 in change. Handed back the change to the girl told her she needed to learn to count. She told me I didn't need to be rude. I would have stated that same comment to my daughters. I left as I hear her discussion with someone inside. I will not return.
We had two orders of French Fries ice cold did not eat then. Told then and we did not get anything done about it. The staff was only young kids that could care less and did nothing. Put then in the trash and walk out. Will not be going back any time soon. We now know why we were the only ones in there. Thank You Ralph Shumaker
Staff was not Professional was cussing swearing in front of the customers while children were in the restaurant and this was the Norwich Connecticut location
Several times the sprite is pinkish.sodas taste foul. After 2nd try I just asked for a coke cola,,, maybe bacteria??? December 15, 2018 The fries were not fresh nor hot as advertised. The person on monitor talked about previous customer, we could hear that plainly. I will inform the health department about the soda problem. Fries went to birds. Fix the problems at the Sanford, Horner Blvd , NC establishmet.
Store location 2891 W. 120th Street Hawthorne,Ca. Date 12/15/2018 Time 12:40am I joined the drive thru line at this time. There was four or five cars in front of me, I waited patiently. I made it to the intercom waiting no one ever came on the intercom so I am thinking drive to the window so I can place my order the car in front of me is receiving their order. The Wendy's employee made eye contact with me and left the window. I drive forward waiting she just disappeared for about ten minutes. The she will not come to the window but uses hand gestures, taking her hand and moving it about her neck saying we are closed. This location closes at 1:00 am, So I wasted 30 minutes or longer for this treatment and I was in line way before closing time. Wendy's needs to come up with a better system for the drive thru to inform the public that they are closing. I know for sure I was in line way before closing.
I I'm leaving the Cockeysville Wendy's in Maryland after a 25-minute wait in the Drive-Thru line and I am leaving with no food. There was a line of about 8 cars behind me, every one of them left before I did. The drive-thru "employee" , if you can even call her that, said she would be right back and never came back. When I drove around to the window she was standing at the window.
I have never written a complaint about any company, any service, or any product. Unfortunately this is the only Wendy's in my area and I can wholeheartedly say I will no longer be a customer there. What really bothers me is I was on my way home after a very long day. I pulled into the McDonald's parking lot and thought I am going to go to Wendy's instead. The Wendy's is 4 miles away in the opposite direction of my home. So that is 8 miles of driving early to be gifted with the worst experience in customer service I have ever had. I know it is fast food but no matter the establishment there is always a expected level of courteousness and code of conduct.
Every customer that left Wendy's is now in the McDonald's drive-thru line myself included. It looked like a caravan of traffic. You can thank your absolute pathetic excuse for an employee for probably $60 to $100 in Revenue loss and who knows how much more your company will lose tonight and in the future.
There are three employees at the moment so I know it's not a lack of staff being the issue.
We had a Wendy's in Hunt Valley that closed its doors a few years ago and I feel that if this Behavior continues that one will be gone as well. I have no idea how you might fix the problems there hopefully it will be addressed. Thank you for taking the time in reading I know it is never enjoyable to get bad news or horrendous complaints your matter the capacity of employment at Wendy's.
me and my girlfriend ate at Wendy’s in Logan, WV on December 14, 2018 almost all the way done eating my burger I look and the bottom piece of meat was extremely undercooked. I do not eat undercooked meat, nor do I eat raw meat. This hamburger patty was almost if not raw. It made me sick just from looking at it and you all better hope it doesn’t affect my health or they’re will be a problem.
I am a regular customer of Wendy's. It is my only fast food go to. I go there at least 5 or 6 times a week, for myself and for lunch which I bring to a frinend in the nursing home. The past two times I went through the drive through the cookies I ordered for her were literally burnt! Today the cookies was hard as a rock and burnt on one side. The salad was old and not fresh. I go on Friday's early as I have to be at the nursing home by 11:30. I go to the Wendy's in West Springfield, I believe it is Park St. not Riverdale road. I believe the food I got was left over from yesterday and feel it is a real shame that they give drive through customers left overs. I guess my only recourse is to check my food before I drive away.....Thank you for your time.
Ordered a maple chicken sandwich for $4.39 and when I got home it was a cheeseburger. Definitely did not want a cheeseburger and not for $4.39. Nothing else to eat so I had to eat it. Not happy about the fact I’m trying to stay away from burgers. See attached. Sent a complaint yesterday but didn’t get an answer. I would like to at least get a credit for the meal. Bob
I went to the Wendy's that is closest to my home at 5620 Hopkins Rd, Richmond, VA 23234 last evening about 5:30 PM.
As usual the drive thru service was slow, but when I finally got to the window, the drink size was wrong and then I had to find
the additional money for the larger size, not a big deal. The young man that took my order asked me several times to repeat my
order, so I decided to check my burger before I drove away. the order was correct but not even warm. I was frustrated at this point and made the comment to the person at the window that I would have to reheat my burger when I got home and his answer was ok, thank you.
I only go to this particular Wendy's because it is closest to my home. I have never gotten good service here and it is always slow.
I think there is a man (maybe in his forty's that is the manager. I know this is not what Wendy's would consider good service. I just wanted you to know.
The restaurant in Seguin Tx has horrible managers!! There is one Manager named Jason that was talking crap when I wanted my food fresh. Then I overheard him making fun of a customer!!! I am a manager myself and would behave the way he did!! He also has no personal hygiene. He literally smelled!!
Is this what you want representing your store???
I have seen bad management but my god!!!
If nothing is done I am contacting the food administration..
THE OUTSIDE MENUE LIGHT IS BLANK WHEN YOU MAKE YOUR ORDER WHERE YOU CANNOT SEE YOURORDER UNTIL YOU GET TO WINDOW TO PAY.IVE COMPLAINED TO THE BLACK MANAGER NUMEROUS TIMES,ONLY TO BE TOLD CORPORATE IS TAKING CARE OF IT.I BELIEVE THIS A SCAM TO CHEAT CUSTOMERS OUT OF MONEY PRICE WISE.ALL THE MONEY THIS STORE MAKES DAILEY YOU CANT SAY ITS NOT DONE PURPOSELY.THE MENUE LIGHT NEEDS TO BE ON AND LIT UP SO CUSTOMERS CAN SEE THE PRICE BEFORE GOING TO THE WINDOW .ILL TAKE THIS SCAM TO THE SOCIAL MEDIA IF NOT FIXED BY END OF NEXT WEEKEND.
2 day old baked potatoes, nasty shriveled brown . Should be fresh every day. Nice when you get a fresh one.
Independence ,ky location.
Today we visited the store on Wisner St Jackson, Michigan.
I have never seen any thing like it.
Employees yelling and arguing with each other, people with no direction or understanding, lines very long due to the employees not knowing what or how to do their duties. One did not know how to make coffee, another threatening to quit, and yet others yelling at others about their inefficiency. LOTS of yelling each other. NO management as they we also involved in the confusion. 15 -20 minutes wait and there was no one there. Total mis and no management as they were all yelling at each other and sharing the inefficiencies. I have NEVER seen anything like this anywhere. A district manager needs to stop in as a customer to see the utter ridiculous employee conduct. Never EVER seen anything like this. Never again at Wendy's.
I bought today at the Middletown, NJ location a number 7 Homestyle chicken sandwich. The chicken was all cartilage.
I found this and was able to complain it was 30 minutes in the drive through at this place
5422 Baum Blvd, Pittsburgh, PA 15232
It was only 3 cars in line!
2 times within 3 days I went to Wendy's to order baked potatoes at 714 W. Nursery Rd., Linthicum, MD 21090 store. 1st time I was informed they would be ready in 30 minutes. 2nd time they didn't have any at the moment. What a terrible way to run a business. I won't be buying from Wendy's anymore and passing these incidents on to everyone I know. Wendy's needs to hire a better management crew to say the least.
On November 26 2018 when I got a phone call from my phone. I told the other team members I needed someone to watch my spot. Cause I had to go get this phone call cause it was important. As I was going to the restroom I saw the general manager Kristy running to the restroom. So I ran to an when I got in the ladies restroom. I knew why she was running cause she was trying to hide someone. Which was one of the managers name jadlen. I saw him on the toilet seat trying to hide. But I had already seen him. So I just left the restroom an went back working thinking that she would of came behind me. But she didn't an yes that was a day that we had customers in the dining room. After I left they stay in the restroom for about 10 more minutes. So y'all tell me is this a place of business. Or a place for your personal affairs.
I went to the Wendy’s on Park St in West Springfield at about 12:35 AM late night (technically Early Thursday morning.). The venue was supposed to be open until 1:00. I pulled up to the drive-up and waited for about 5 minutes until somebody came on the intercom. The male voice let me know that “they were closed early due to call outs and there were only two people on staff.” I Left the restaurant and went to McDonalds.
I have to say your store on east main in columbus Ohio Near Bexleyis by far worst. I work near so had to come. I wotk 3rd shift. I clearly tell them my order they purposly mess my food up and its not fresh ever. No receit.And when i called to complain. They act as if their all good. I will never be back you need to hire new managment who cares !! Seriously!!!
I went to Wendy's on Westfield Massachusetts on Saturday 12/8/18 about 6:30pm i ask for 4 for 4 they give me the sandwich all wrong i tell the girl in the window that my sandwich was wrong she tell the manager so the manager came to the window not to talk to me she came to talk me that she make my sandwich and they was all the way that i ask i tell her no they make wrong them she let me talking by myself left to the back and really tell someone !!that b.... got me mad ! That is so on professional and for no reason i ask the girl on the window what her name she said cayla i not the person that gives complaints about things but she cross the line
In Canada we have no penny so when paying cash we round up or down . When we pay with debit there is no need to round up or down but one of your stores is doing that. I have decided not to eat Wendy's any more because what they are going is wrong.
The french fries served at restaurant 00001231 in Hopewell. VA are always cold. I have been to the Wendy's in Chester VA and they are not cold
I have spoken with people that go to the Hopewell restaurant and they also said their fries are always cold.
Location on Baxter Rd & princess Ann Rd is filthy and very slow service. My maple bacon chicken sandwich was supposed to be on a croissant but was on a hamburger bun.
Today on Florida Turnpike at approximately 1 p.m. Okahumpka service plaza, I ordered a homestyle chicken sandwich and a medium size chocolate frosty. My husband and I, both in our 80's, were traveling from Atlanta, Georgia back to Deerfield Beach, Florida. We both took two bites of the sandwich and immediately felt burning because of the spicy sandwich. I brought it back and although they gave me what I ordered in the first place, the homestyle chicken sandwich, we both became sick on the long trip home. We both suffer from reflux and are on bland diets. The spicy parts stuck with us all the way home necessitating maalox and tums. I feel the servers should be more diligent when someone orders something and they give entirely a different order. Being in our 80's, we cannot ever eat anything spicy and this sandwich was beyond spicy. Thank you for listening. Sandra McNeil
I went through the Wendy's Drive-Thru on the evening of Dec. 9, 2018 to order the reintroduced Bacon Maple Chicken Sandwich. I actually ordered 2 different tastes of that sandwich to try them each out, 1 last night and 1 again for lunch today, after I was going to heat it up in the microwave for lunch today. I did take 2 small bites of the 1 I saved for today. Well, at lunchtime I heated the sandwich up for 40 seconds (way too many people are guilty for overheating food in the microwave, but that is a story for another day). Well, this was the sandwich that I took 2 small bites from last night. As I began to start to eat the sandwich, I noticed that there was this thin, white piece of paper in the entire sandwich. It looked like a food separator that was not removed by the cook or possibly the prep man. I probably ate a small piece of that paper last night and did not notice it, but today I did. Obviously, no one would be happy eating and seeing this. Thank-you, Mike Pecoraro. P.S. I have a picture of it in my cell phone but I need my assistant to upload the picture for me, so that has not yet been done.
My wife and I took our granddaughter to the Wendys in St. Augustine Beach for lunch on December 9. We should have been suspicious when no customers were eating inside at 12:30 pm. The manager and staff were rude to us while ordering and didn't seem to care. They told us the kids meal did not have strawberries and blueberries as a side even though it was listed on the menu. When I told the manager that they should remove it from the menu, he didn't answer me and gave me a disgusted look. We also asked for iced green tea, but again said that they didn't have any despite a sign that advertised it. My granddaughter's kids meal was horrible. The chicken nuggets and fries both tasted old and dried up. After that, my wife and granddaughter used the rest room, which they also said was dirty, smelly and disgusting. All of the tables and chairs inside the restaurant were very old and sparse. We were certainly happy to leave and will not return. It looked like they were on the verge of going out of business. I think they are in desperate need of a complete remodel and definitely new management, or maybe, better yet just close it down. Probably the worst Wendy's that I have eaten at !
I visited your location on Broad Street in Fairborn, Ohio on December 9, 2018. I waited in the drive through line for 30 minutes, which is totally unacceptable. I watched several cars pull out of line from the long wait. The only reason I didn't leave is because I was ordering food for my whole family. I thought you would want to know about this, especially since business was lost.
I would NEVER go back to any Wendy's!!! Ordered a kids meal got it in my package with my other food. No toy then handed a toy and they forgot to give me my $2 key chain. Mind you that was drive thru and no receipt, walked in asked for a management asked for a full refund and she made me wait her name was Tia she sent someone else to ask me for my creditcard. Came back said it was done I asked for a receipt she said she needed to keep it. I told her I need a copy. She came back thru it on the counter and walked away!! Very Good service Wendy's!! Went to Taco Bell Awesome Service!!
Love your chicken sandwiches but what is up with the French fries? They are always overcooked pieces of what looks like leftover cuttings & are usually inedible by the time I get to the end of the sandwich. I have eaten at your establishments for a long time & haven't had this problem in the past. Kinda wish you had a fish sandwich too. Thank You
I was so looking forward to a frosty the other night and i had one dollar left and used it to get a chocolate frosty and it was horrible, it was foamy and not even cold.
I took my family out to eat tonight at Wendy,s at 5101 Preston hwy.the date is 12/8/2018.the food was cold and nasty.i waited 20 before I got my food.my ticket number is 10065 and 10064.i was there at 6:24 pm.if any questions call 502 450 0876.
I went in and placed an order and when i was given my change the cashier handed my cash to me and just dropped my change so that i had to try and gather it up but when i counted it was short. Is this the way your company makes extra money,by ripping the customers off a few cents at a time or is it just a few certain customers that you conveniently steel from? This is not the first time this has happened to me, it has also happened to a few of my friends. I will tell everyone how you are.
Last night we visited store #18004736. The entire experience took approximately 45 minutes and each time we were given what we thought was what we ordered. After waiting some time, I requested to speak to a manager, but was told she left, after I seen her 5 minutes prior. Apparently, someone went to get her and she said everyone working was training and she apologized for the inconvenience. I don't chose fast food regularly, but I've always enjoyed Wendy's when I decide to eat it. Ordering and receiving what you've ordered, whether from inside to drive thru SHOULD NEVER TAKE 45 MINUTES TO EXECUTE! Thirty years ago, after graduating school in Miami, Wendy's was my first job. No matter where you work, you should take pride in the service you provide, thank God I'm only visiting Orlando and don't live here! Between the customer blowing their nose and spitting over the condiments table, to the horrible service-THIS EXPERIENCE WAS A NIGHTMARE!
Receipt # 10048
I recently moved back to an area with two Wendy's close by. I like to have a frosty, sometimes more than one, almost every day. Sometimes my roommate picks them up for me.
Sometimes no one answers at drive thru...not at all...so I drive to the window where someone eventually shows up. My roommate said it takes forever if there is anyone in line ahead of him when he picks up for me.
Wendy's workers' service, behavior, responses, timliness, and clean procedures all leave me wondering when Wendy's fell apart and is Wendy's trying to go out of business???
I lived across the road from this Wendy's for 20 years before I moved away and returned. It is NOT THE SAME place. I remember when the workers were efficient, accurate with orders, and friendly.
According to reveiws it seems both Wendy's in my area are having problems.
I looked for the owner's name to report that their business is utterly falling apart. I could not find owner name.
Something is terribly amiss here. If you are not planning to shut down Wendy's I suggest you look into this situation.
From the outside it seems the employees are sabotaging Wendy's but warrants some investigation as this is the most off I have witnessed any restaurant in sixty years. OFF. Not operating as expected even to minimal standards.
I was told a Regional Manager would contact me on a money issue. Never heard from. Paid $68.77 for a single meal. Gave more money by mistake. Never gave back. Manager at the restaurant couldn't speak English and had know idea what I was talking about. I have a least 30 friends and family who will never use Wendy's again. I will get more.
I am a huge fan of Wendy's and stop at the Wendy's at 306 South Henderson Road in King of Prussia, PA, frequently as it's on my way to work. But as much of a fan that I am of the employees there and the great salads, the physical plant is just disgusting. I took at picture the other day (attached). I do not want to see this store plummet but honestly, I sincerely doubt it would pass any health inspections.
Hoping that this shop, and some of the others I've seen, gets cleaned up -- because I love a good Wendy's salad, burger, frosty!
The worst, and slowest service. I have been visiting the wendys on 40 in Raleigh since it been open, usually on Wednesday between 9:30-10:00pm.
The seem to care for one customers order at a time. The drive thru is the worst, it takes at least fifteen minutes to go through and receive the order., it takes at least ten minutes just to order. It seems to be getting worse, at times there is no fries. Someone needs to visit this store and fix the problem.
Went in Wendys n.Roosevelt KW. .Waited my turn to order , then while in process of doing so was interupted as the cashier began addressing a couple other cutomers who already received their purchases , but couldnt remember what they ordered . So I stepped back and refused to again attempt to order until I could be sure to do so uninterrupted as these other people were Still at the counter . I asked the cashier to get finished with them first . This whole episode seemed to Humor the entire staff , so I left without ever completing my puchase .
Waited in the drive thru for at least 5 min before the car in front of me moved through. Pulled up to order and sat there again for a few minutes before saying, "Hello", out loud. The girl came over the intercom and said she was processing an order. I waited a few more minutes and said this is ridiculous. She came back on and said, "Our system is down!". I said you need to come out and tell everyone and close your drive thru down! She said very nasty, "Someone already told you this!" I was never told this and never experienced such horrible service! What a waste of my time!!
Waited 14 minutes to order. 13 people in line inside & drive-thru wrapped around building. Employee was VERY rude! Told us they only had 3 people working! Condiments empty in lobby, again told they only had 3 people working. None of the 3 seemed to be in any rush at all!! I expect a call. (717) 521-7891 Visited Hanover, PA 17331 Eisenhower St. location.
went to Wendy's in Tulare, California tonight. very cold inside (we are seniors) asked the staff if they could increase the temperature. informed that it was corporate controlled. needless to say did not enjoy our meal because of frigid conditions. outside temperature 44 degrees. will not return.
There is no reason some one should be waiting in the drive through line for a half hour
This is the second time in 2 weeks I’ve ordered to go at 11:30pm drive thru. Only got 1/2 my order. I called asked for the manager. Told him I got half my order. He said sorry and hung up. I’m not happy with this response. He was very sweet unprofessional.
On my lunch break today I went to Store #00003073 - 4525 State St. Saginaw, MI 48603.
I was very disappointed in the service, I went in to grab a quick bite to eat and to get a Mellow yellow ZERO. The line was long and moved extremely slow. There were about 7 people a head of me and it took me 20 minutes to get to the front to order. I understand that it was lunch time and will busier at peak hours, but waiting 20 minutes in line at a fast food restaurant is ridiculous. When I got my order I went to fill my pop with Mellow yellow ZERO and none of the diet worked on the machine. I was very disappointed. One of the main reasons I chose Wendy's is for the pop machine and it's variety.
I don't think I can trust Wendy's for a quick in and out lunch. Many people only have 1/2 hr lunch breaks and this waiting 20 minutes for your food will ruin it.
wendys 00004628 2801boyer st charolotte did not gige me fries told them next time their did not ofer to give me eny plus messed up order again did not give me honey mustard dip plus had to ask for my drink cup sent in info no replay called in said would get back to me no call back I guess thay just don't care guss what we all quit going their thay don't care
I am completely appalled by the srvc I received tonight. I sent my children to Wendy's to purchase us dinner and part of our order was completely wrong. My husband is allergic to onions and ended up in in the ER during one incident when onions were placed on his sandwich. I am pursuing a lawsuit against your establishment.
Wendy on highland rd and airline hwy in baton rouge, la is the worst, took 6 mins to take order at 8pm, the guy taking order seemed to have an attitude, and how can u be out of chicken nuggets. So I left and went to chick filet across the street. And I will post every where how this websites location is terrible.
This was the only location I would come to, but now their food has tasted bad on my last three visits. My fries are tasting rubbery and getting cool too fast. My burger isn't staying warm either, plus my drink has been flat. The customer behind me wounded up with his food done before mine, and I didn't even order anything special. I think my food was done before his, but they left it sitting out too long for some reason. I could tell by the way it tasted. Perhaps they did it on purpose, after I complained about this location not having any rails or signs, allowing people to form a line. I felt like I may have accidentally butted in front of the line because of that, not knowing that person was in line.
Wendy on Floyd Thompson should be shut down until they can get competent workers. The workers were so slow stating they were short staff but you could clearly see workers standing around in the back. This is the second complaint I have filed about the services. They need a whole new staff starting with the manger. She is extremely incompetent and is not a good leader for her staff. They see her being disrespectful and they follow her lead. I will never go there again.
It’s great that you use gloves but went to the maumelle Arkansas location and manager had them on but messing with her hair really no need for gloves if you are going to do that
I really would give Wendys a Zero. Ate there today - 11/26/18 - My husband and myself. Stood in line for a good while - one person ringing up food.
No ice for drinks, plus after seating down the eating area was a mess, one lady almost fell with something slippery on the floor but lucky she caught herself, no forks out. Heard I customers saying remind me not to come here again. I told them the same thing. We ordered 2 Apple Pecans Salads with a drink, they use will give me 2 dressing, we got one. Not very happy at all - A waste of money.
I ordered a crispy chicken from the value menu, and I literally got just a piece of chicken on a roll. No mayo, lettuce or anything. I also ordered baconator fries and they were undercooked and some were even completely white.
I just went through the drive thru at the Wendy's located at 118Th and Avenue O. I ordered 2 large frosties. When I got to the window to pay the girl proceeded to hand me 1 frosty. I told her I had ordered 2 and asked could I get a holder. I told me I didn't have to ask like that and that I had cup holders in my car. I think this customer service is outrageous and action need to be taken. A rude employee should not be tolerated at all and she needs to be fired!!!!!
This is the 3rd time this May I have gone thru the drive through. The wait in line is far too long. I understand if it's a busy time, such as lunch or dinner time. However, the wait and service time is ridiculous! Today it was 7:20 PM. Not a busy time. I waited almost 10 minutes just to get up to where I could place an order. I was than informed that they were out of baked potatoes. I told the Wendy's worker, they need to put up a sign letting customers know, as they to are busy and do not wish to wait in line for nothing. While I was in line waiting to place an order at least 4 cars came in and left. We enjoy Wendy's food but are skeptical about going there any more. I've also gone inside to order and get take-out. It's usually much faster than drive-thru, but takes longer than we/I think it should.
Unfortunately I believe this Wendy's will go out of business if someone does management to run the business much more efficiently. I believe it's still open because the product Wendy's sells is loved by many
The WendyI'm referring to is in Lansing, Michigan. It's on the corner of Saginaw HWY and Waverly Road Zip 48917
Subway is next door, Walgreens and McDonalds are across the street. It's in a prime location! One of the busier street crossing in the Lansing area
No complaints on food or service, just wanted you to be aware of your plastic waste. I noticed you have little plastic cups for condiments. Why not change to the paper ones? Trying to save our oceans and animals. Hope you can resolve this. Thank you
Just ordered a baconator. At your drive through Sheppard and morningside location #00006472 I ordered it plain with onions a tomatoes only ( made it very clear exactly the way I wanted because this is not the first time this as happened) what I got was a baconator with everything on it except tomatoes and onions ! I usually don’t complain about poor service but this is ridiculous . A simple fast food burger order how hard can it be ? It’s the 3rd time this has happen to me at this location . Not that I eat at Wendy’s a lot but I can assure you I will not be returning. I’m not looking for any compensation or free meal coupons or even an apology. I just wanted to know that your service is poor . #3273 have a good evening.
The new dipping sauces are horrible. Can you please offer both (old and new sauce) if y'all plan to keep the new version?
15 mile and groebeck MI
I will not be going back, I have gone there numerous times and I don’t think they have gotten my order correct once. Today was the last, 1. I asked for tomato slices to be put in my salad because they put tomato peals (literally) on them, she said yes, got peals 2. Girl at window short changed herself and I corrected her, another girl said thank you, she said nothing. 3. No sour cream in bag, had to ask, got one, told her supposed to be two. 4. Chili for salad was all watered down like soup, not chili. 5. Ordered small frosty and the cup was half full. 6. I called and told the person who answered and she said we don’t have small cups so we filled it half way. I said it is the small cup and it’s half full. She was just silent. Now I don’t know if they are trying to save money by giving tomato peals, watery chili and filling cups half way, but they have lost a customer and I am sure I am not the only one. As I said in the beginning, I have been there numerous times and there is always something wrong and I wouldn’t normally bother with this, but I have hit my limit with poor service. Mistakes happen, but most of these are not mistake.
To whom it may concern . UWE restaurant 4250 nannie Helen Burroughs Washington DC Northeast 219 zip code this restaurant is ridiculously slow each and every time you come inside to the restaurant or through the drive-thru you are waiting over 7 to 15 minutes for orders this is unacceptable I do dashing doordash for a living this is unacceptable it has to be a better way or they need some help with something need new managers is something this this is it's ridiculous how long you have to wait to place the order in in to pick up the food
The Wendy’s in Nicholasville Kentucky has to be losing money. 1 of the 2 order lanes hasn’t been usable in months. My last time to visit the drive thru at this location I spent over 45 minutes in line only because I couldn’t pull away. I counted 6 cars behind me pull away and leave. When I made it to the speaker to order I sat there so long with no one asking for my order that I spoke into the speaker and asked if they were even open, THEN someone asked my order. Rediculous to sit that long in a fast food drive through. That Wendy’s is on Main Street in Nicholasville Kentucky
Dunes in at 300 Veterans Boulevard in Metairie. Service was non existent and consisted of the cashier complaining. Orders were promptly taken for two guests ahead of us. When we approached, the cashier shook her head “no” and walked away for close to 5 minutes to talk to another employee. My burger was sloppily made and my companions salad was old and flavorless. But my biggest complaint was the cold fries. This has been the case in every Wendy’s I’ve been to for at least 5 years. Always fried a long time ago and left in the basket hanging over the grease. Not even the slightest bit warm. I guess I’ll just go to McDonalds for fries from now on. I guess I’ll be getting my burgers there too.
Even the guest in line ahead of us approached us at the soda machine to tell us, “ That’s not right the way they treated y’all. They have an attitude problem here. While seated to eat my meal I noticed that the type of service changed considerably based on race.
went to the drive thru at 1:30 on a Wednesday afternoon in McMurray pa 15317 ordered a double stack and received a raw burger. i left work to return the burger. when i showed the worker the burgere, i asked if she would eat it and she replied no. i then asked for the manager he turned around and looked at the burger and said what do we have here a raw burger? do you want another one.? i said no and he said nothing. never apologized or offered any explanation why this was ok, so i said well you just can't serve food like this no matter how busy you are. and again he just looked at me. i feel this man should not be ,managing a fast food restaurant. lost customer.
Salad was totally brown & old.
Could not eat
My complaint is about your latest commercial (not your food). It shows the Frosty for 50 cents (which is fine), however, I believe you are sending children the wrong message when you show the female jumping in the fountain stealing the 50 cents for her frosty. I don't think that is appropriate under any circumstances. Children (or teens and adults for that matter) should not be taught to steal.
Thanks for listening.
I visited the drive thru on King Street on Kitchener and it was the worst experience I’ve ever had. I ordered 2 Dave Singles, and a kids meal.
They forgot one of the singles, gave us a spicy chicken burger instead of a cheese burger and the fries were stale and cold. Basically the adults went hungry as we didn’t get what was ordered. Not only was items missing, and incorrect but we sat waiting for our food for 7 minutes.
I usually pick Wendy’s for their quality of food, after this visit I am not sure I will go back. I feel like it was a waste of $25 as we went hungry.
Happy to no longer be a crew member at the Wendys on cherry lane. The manager favors white employees while calling the black ones niggas. Calling them retarded while being rude and yelling at them for everything. Is it okay to say Neanderthal?
after i picked up my daughter from work on 5/26/19 my daughter and i went to wendy's the address is 7351 central ave toledo ohio they were suppose to be open till 1 am,when i pulled in the employee i seen were all drinking pop,standing around i pulled in and it was 11:50 pm i was ready to order and a boy said very quietly over the microphone sorry there not ordering anything anymore,they were just standing all around inside,,so then we was hungry for wendy's so i drove to 4277 monroe wendy's again they closed at 1 am,,i was going to order and the girl said the cashier' is not working and laughed ,,but the kids inside were eating fries,drinking the pop..well off to burger king we went,,we have never been treated like this before at a wendy's we always liked the restaurant because how there burgers ,fries,chicken sandwhich;s are well i guess i will have to go to another restaurant,
Hello, I am a former employee at a Wendy's at Fort Dodge Iowa. I know that they aren't a corporate ran business but there is an incident following one of the managers that work there, their general manager. She has caused many problems with many people that work there and talks about them to other employee's. She recently yelled at my boyfriend also a former employee for coming into by frosties. She yelled at me when I went in about reporting me and told me and I quote "I can't believe you showed your face here after the incident that happened." The last time I reported her she called me and tried to get me to tell her the issue when shes the issue, many workers despise of her. Just recently an employee fell on ice injuring her knee to the point she needed surgery Danielle told the girl she had a job to do, but when Danielle had sunburn on her face she excused herself home. There was also an inccident where she made my cousin who was moving to a different town go buy pant and still come into work because she couldn't find any of her things. There needs to be a change this is getting out of hand and I will keep reporting until something changes. I would really like to talk with Kyle about the situation because he's a reasonable person to talk to.
Again this Wendy’s on Hwy 20 in Cumming Ga is out of chocolate frosty at 7:13pm today. I drive 6 miles one way for it and they are out of one of your most advertised products
2535 Westlington circle
Cumming ga 30040
My first job was at Wendy's all you have now is a bunch or arguing black people there. My last visit.
At the store located at Stetson hills and powers in colorado springs, co
There is a black girl there that skimmed my credit card. I reported it to the police but she still works there. I am not going to continue to go to this wendy's until she is no longer there.
today 5/28/2019 at 12:00pm. working the drive through window.
I have called corporate your district manager called me back said nothing could be done about my phone being stolen by their night manager it was caught on tape I need my phone I need a phone and you guys are responsible for this I need something done ASAP
I didnt want to complain but Ive held my tongue for too long. This last visit to wendys on Harding rd (near I-24 Nashville 37211) took 45 minutes from when I entered the store to when my meal was served. 45 minutes. Only 5 people in front of me and 2 of them werent ordering.
The cashier is slow and makes mistakes often....which lead to arguments between her and someone on the food line.
Every time I eat there its a super long wait without an explanation. They dont get that busy. They dont care.
45 minutes today.
they need two people up front.
they need more people in the back OR people that actually work.
This is ridicules.
Im done with Wendys.
I wish I could give zero stars but you can! I went for a birthday concert and when it was over decided to stop at Wendy’s to get something for my husband and I . We were in a whole other state and I made an order and it took forever than when I went to pay for it I notice the order was all wrong! Then so the cashier was holding my credit card the whole time trying to fix my order and when we got to the order right I thought she started handing me stuff and it was still wrong and she was forgetting everything even the drinks. Who forget drinks it’s the first thing you are to hand the customers! And then once we got it right and I’m made as hell cause she’ rude the whole time! We finally drive off and 2 minutes later I asked my husband for my credit card and he doesn’t have it! We turned around and go back to he store I asked her for my card and she tells me she doesn’t have it! She gave it back , no you didn’t you couldn’t get anything right so when did you hand it to us. I talked to the manager and she agreed with the lady and told me to check my car again all rude! I asked her did she had my card to another person Hell NO is what she replied as she sucked he’d teeth and yell and cussed! I called the bank and as I was standing there my card was being used at the same moment and had been used for the same store twice, gas, and like I said they were still using it! How can I be using my card if I’m in front of you! You handed my cars to some others and didn’t take responsibility for it and you the manager and your employees were all rude! And god thing I had cash on me and my husband was paying for the trip or I wouldn’t have had anything to pay for getting back home or good for the rest of my time there in the state but you guys really turned my trip into a low place. I didn’t get anything else from no where in that state just ate at my hotels breakfast and complimentary happy hour cause you made it bad for everyone! My first time there as an adult and wouldn’t go back!
Stopped in Wendy’s today in Altoona pa I ordered the Hawaiin briscit sandwich witch cost me almost 10.00 dollars and it was pitiful nothing like the picture on the wall. Wendy’s should be ashamed of them self for selling that sandwich it was terrible there was nothing on it I should have complained to the manager but the place was kinda busy and I didn’t want to make a scene . You as a big company should be checking some of your stores out because they are not making the sandwiches right. That will be my last visit to Wendy’s and I will tell everyone I know to stay away.
i ordered 5.00 dinner, fries where cold i gave them back ,they where suppose to make me a new order , never happened i also ate cold nuggets after working for 20 hours strait all i wanted is a good meal . I finished my meal and left without my fries. i was pissed off and tired. the floors were dirty with lots of smashed food like it has never been cleaned.i will never go to that wendys again.
Wendy's North Green Street. Morganton, NC 28655 This is a new Wendy's and the service is terrible! Every time we go there, through the drive through the wait is unreal. We were there yesterday, May 26, and waited 20 minutes o get a Carolina classic and a frosty. We enjoy their food and frosties! However, every time we go there it's just wait, wait, wait! We always swear we are not going back and then we find ourselves there again hoping things have improved, but they haven't. We saw 2 cars just pull out of the line yesterday. This service is totally unacceptable!
I specifically took my 5 kids to Wendy’s for the $1.99 kids meals, only to get there and the discount was no longer offered. Once we left I realized none of the sauces were included with with the nugget kids meals. We were very disappointed.
Order was incorrect, called store was hung up on. Called another Wendy’s for assistance, kind manager offered to help if we brought her receipt ( store was in another town) drove to this store.
A new manager took over for the night shift and refused to help. Meanwhile, I am sick with remains of cancer.
It’s a hamburger folks, what happened to customer service, common sense or humanity.
I hope to post this story everywhere, “please don’t purchase anything from Wendy’s” is my campaign .
I had worked for Chick fil a at one time, and we would’ve replaced anything to keep customers happy, no questions asked. Yet Wendy’s expects a sickly individual to drive all over to no avail....they’re disgusting!!!!
Also, the food we did receive looked like it was pulled out of a dumpster (see pics)
We went to the Wendy's located on Trenton Ave in Findlay, Ohio on May 26th around 4:15 pm. We waited 40 minutes in our car after giving our order in the drive through. When we received our order it was the wrong order. We parked our car and went inside. There was not one customer inside. We ordered 2 hamburgers and 1 order of French fries. It took 4 employees to fix our order. When we left the we could not eat the fries.
The hamburgers were not a quality hamburger. You need a manager at this location.
Wendy’s in Boiling Springs SC restaurant walls and overall restaurant was dirty. Manager couldn’t manager because she was working to prepare food. She seemed to be trying but there was a lot going on.
OUR FAMILY HAD DINNER AT YOUR RESTAURANT ON 5/22/19 AT #00005257 3911 MATLOCK RD ARLINGTON. THERE WAS FOUR PEOPLE IN OUR GROUP. WE ORDERED DRINKS WITH OUR MEAL. WE WERE GIVEN CUPS, AND WHEN WE WENT TO THE DRINK MACHINE, ALL FLAVORS WE OUT. I ASKED THE LADY IF WE COULD GET DRINKS FROM THE BACK WHICH IS USED FOR DRIVE UP CUSTOMERS. WE WERE REFUSED DRINKS FOR OUR MEALS, BECAUSE WE WERE TOLD THAT DRINK MACHINE WAS FOR THE DRIVE UP CUSTOMERS.
I HAVE NEVER PAID FOR A DRINK TO BE TOLD TO GET WATER. THE NUMBER ON THE TICKET #2024
I WANT TO SAY, DAVE THOMAS WOULD BE FURIOUS. I KNOW DAVE FROM FT WAYNE INDIANA, AS HE WAS THE MANAGER OF THE HOBBY RANCH HOUSE, AND MY BROTHER WORKED FOR THE SAME EMPLOYERS AS MANAGER OF THE STORE IN COLUMBIA CITY INDIANA. I AM REQUESTING A REFUND OF $25.96 FOR MY POOR SERVICE.
Today I went to the Wendy's at 1266 Canton Road Akron Ohio 44312. I was with my son and I ordered two burgers teo fries and two drinks. After I waited eight minutes for my food it was served to me with my bun torn, the meat in pieces and it was so cold it was like it was just pulled out of the refrigerator. I went to the counter to ask for a full refund so I could take my business elsewhere and got nothing but an attitude and not even an apology. Very bad business moves. Not happy. Not pleased. Lost my business. You need a zero star.
I was at the Wendy's at Hypoluxo & Jog Rds. in Lake Worth, Florida and ordered 2 large chili's from the drive thru. I have always been a big fan of Wendy's, but today I watched as the large young man, a little sweaty, who took my order, also filled my order. He reached for the containers by putting his fingers INSIDE the cardboard cups for EACH of my 2 chilis with his thumb on the outside of the container. He proceeded to scoop the chili. Aren't your servers taught that they are not supposed to put their hands INSIDE these containers that people are going to eat from? I was quite appalled and have unfortunately had my opinion of Wendy's change drastically.
I went to The Wendy's
9116 W Broad St
Open ⋅ Closes 1AM
On Thursday May 23rd at 1:30pm. I went inside because the drive thru was wrapped around the building. (that should have been my first clue this was not going to be a good visit). I went inside.. I was the 2nd person in line. The person in front of me ordered a salad. I noticed all the flies in the store.. NOT one.. HUNDREDS I then waited 7 minutes for the cashier to greet me and take my order. I had a coupon for $2 off a combo on my phone and she had no idea how to process this. I asked her to check with the manager (who I never did see until the end of my visit and I will explain more about that in a minute). Another associate came up and they both looked at the register as though it was a foreign object. Then they both were like.. oh there is the button for that code. I ordered a single combo. I then proceeded to wait 20 minutes for my food. In the meantime the lady in front of me who ordered the salad was also still waiting. I told the person at the register that I needed to get going as I need to get back to work as I was on my work break. Then mysteriously my food appeared. I then went to get ketchup for my fries and there was no ketchup in the lobby. At this time a lady walked in with a bag of chicken blt's that she ordered through the drive thru. She went to the cashier and asked for a manager and then after a few minutes a manager came forward and looked at the chicken BLT which the customer said were old and nasty... As she was there she started swatting the flies that have taken over the store . (I sent you a picture of just some of the flies that were hanging out in the dining area.. you can probably no less than 4 in that picture).. and this was in the dining room. The front counter was covered. The management there has changed a good amount in the last year... but it has steadily gone downhill... and more recently fast.. I try to go there once or twice a week as a lunch option.. but am more than happy to pay a little more to go next door to Chick-fil-a if this restaurant keeps going downhill. I would hope that someone takes care of the fly situation and the attention to detail on creating meals, and quickness of service all of which I experienced a lack of during my last visit. OH and by the time I left the restaurant.. the lady who ordered in front of me.. still didn't have her salad.. I hope that was detailed enough..
i visited your paw paw location and after what happened i doubt I'll be back. Me and my kids went to go in and there was an employee cussing and being disrespectful outside a vehicle pulled up and the guy stopped and said alex get in so the employee got in ended up leaving and went somewhere else
Took over 20 mins to get my sandwich
The Wendy's on Racetrack Road in Fort Walton Beach needs New Management! I went inside to place an order while there were seven cars in line at the drive-thru and was ignored for approximately five minutes except for them telling me that they would be with me shortly. They worked the drive-through and was ignoring me the whole time. When I ask to speak to a manager the guy that kept telling me he would be with me shortly said that he was the manager and his name was John. As I was leaving the manager turned to me and smiled and told me to have a good evening! I ended up leaving without my food because I was tired of waiting and being ignored. I called the 800 number with a complaint and they told me they would make sure that the whole crew would get proper training. I'm very disappointed in the way I was treated and will never step foot in that Wendy's again!
I have lived near this Wendy"s for all most 2 years, only once when I said no cheese, did I get no cheese, or get what I asked for. 3 times this week, tried to get a frosty, no go. either the machines are down or they don't have the stuff. worst place ever
Why everytime I go to wendy's I ask for a single with onions and pickles only they can't get it right. Time to stop going to this place
Wemy through the drivethru fries were cold nuggets were old n cold horriable experience
they hung up on me after asking for pasta. very rude. they said they had my caller ID and i do not know what that means. very disappointed.
The bags of roasted nuts served with salads cannot be opened. Please change your source or insist upon them making the package customer friendly.I
I came thru the drive thru window and ordered a small fry and six grilled chicken go wraps all of my wraps were raw on the inside and raw the chicken was not cooked. The cashier did not give me my reciept of purchase , my fries were burnt and the manager gave horrible customer service did not care about my needs, complaints. And or uncooked food. Iam deeply disappointed he did nothing to fix the situation all he did was further piss me off.
When visiting your East Harry location yesterday during dinner, I witnessed a uniformed manager get his ass grabbed more than once while laughing in full view of customers. The employees all then chose to have an inappropriate sexual conversation, jam packed with nasty words, as loudly as possible. I had my young son with me. I will not be returning to this Wendy's, and feel their behavior should be addressed.
Went to the Wendy's in Sterling, Illinois after our grandsons baseball game on May 21, 2019 and got there approximately 7:30pm. We went in and looked at the menu and waited for someone to come and take our order. Well my wife and I waited and waited for approximately 5 minutes we kept hearing talking and laughing from people in a back room so my wife walked over to where she could see them and asked if anyone could wait on us. Someone told her that there would be someone coming so this girl comes up and very snotty asked what we wanted. My wife said she wanted a small chilli and a baked potato and I wanted a large chilli baked potato and I had a card for a free Jr. Frosty. Well the girl said and I quote " we only have 1 baked potato and were out of chilli and are Frosty machine is broke ". Now this is at 7:30pm when we got there and this place is open until 11:00pm. We left and drove across the bridge to Rock Falls and went to Culver's what a difference fast and courteous service. Goodbye to Wendy's we will never go there again and also we will tell all our friends and relatives NOT to go to Wendy's for the lousy service we also posted are experience on Facebook.NEVER AGAIN WILL WE GO THERE!!!
The Wendy's that is close to our home and over the years we have used two times a week or more has changed they way you get your service about a year or so ago. When you use drive thru there is no fast service any time. The fastest we get service is 25 min. and the last time we waited 35 and didn't get to the speaker box. We left and we were not the only car that did that. And a good part of the time the order isn't right. This is the store off I 83 at Strinestown north of York, PA Some of the people there really care but most don't seem like the customer is just there for their benefit.It will be a cold snowy in the middle of the summer before I stop here anymore.
Visited Wendy’s Friday, May 24 at approx 11pm at your establishment in Cayce, SC inside of the Pilot Establishment. The line to order was extremely long. The “manager” (with a lavender wig on) was walking around doing absolutely Nothing, and none of the employees were wearing gloves. The cashier, kylah, was taking orders and preparing orders at the same time. The floor was covered in frozen French fries and needed to be mopped and swept.
The wait was so long that many customers walked out.
I have never had to wait as long as I did tonite for my order, and unless the employees are better trained, I will not visit again.
The Schofield Wisconsin location has been going down hill for some time now but time after time we have put up with their nonsense. Again tonight the drive through didn't work need to go inside. One customer in front of me and they had to get a refund because the baked potato they ordered was unavailable. I waited and waited to order with no drive through working and five workers and it took be 15 minutes to get a order. The order was correct but this place is a mess. Dirty facility, incompetent employees and just very bad experience for me and the customers before me. This happens every time at this location is a disaster - never again!!!!!!!!!!
I was at the Dartmouth,Ma location. I ordered a taco salad and I got home hungry to see nit my salad but some chicken bacon thing. Spent cash and didnt eat. Not what I needed to eat.
27943 Southwest Freeway, Rosenberg,TX 77471
This is the filthiest restaurant I have ever been to. The flies swarmed all over us and glued to my legs. He said they make their salads fresh daily. He lied. My salad was wilted and old.
Wendy’s use to be the best. This place is a disgrace to be in America. Something needs to be done.
I plan to report this to the Health Department.
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