Wendy's Complaints Continued... (Page 6)1668+ reviews added so far. Upset? Call Wendy's corporate: 614-764-3100
Filthy, nasty.. what has happened to Wendy's... so dirty. And people were standing around doing nothing. It's not like they were busy it was 430 in the afternoon and they were only two customers in the place.
At the drive through, I ordered two crispy chicken sandwiches and a small fry and they said my total was $12. I corrected them because the sandwiches cost $1.29 each. She said I confused her by saying "grilled." I explained I didn't and repeated my order. She cut me off and said: "yeah yeah, I got you. When I got home I realized she charged me the $12 and gave me the sandwiches I didn't order and don't like.
The Wendy’s in Jacksonville, Alabama is ridiculous. It should be closed. The wait in the drive thru is pitiful. I just waited 10 minutes in the hot sun for 10 minutes for chicken tenders. After placing my order at 4:00 pm in the drive thru I was told when I got to the window it would be 3 minutes and to pull in a parking slot and my food would be brought. At 4:15 on I went into the store for my food and found it sitting in the counter. I will never go back to this disgusting place again.
rude service, our order wasn't accurate and when I told the lady I was missing a chili she was so rude and just gave it to me, and when I was about to tell her I was missing my chocolate frosty she was like what now...very rude a and then I tried to show her the receipt that I paid for the chili because she kept saying I wasn't charged for it but I was. Also the chili was all half full I spent 31.52 for Me and two of my coworkers and the fries was cold the chili was half full horrible service and they couldn't get my order right, they need training on reviewing order and treating their customers better. Last when you order they say med or large what happen to small...is this the way you get people to spend more money I didn't need a med drink that was huge...
my host was GWYNOVE if that was the register person that was the only nice person there.
I love buying the salads at Wendy's. But lately it has been a problem. At first I thought maybe they ran out of tomatoes and they just had to use these horrible things to substitute. Well low and behold. That is the norm!!!!! I am going to stop eating at your restaurant... The tomatoes are unacceptable.
It's like the worst of the worst for Wendy's. Those are the reject tomatoes you use the tops to cut up in the salad to save money. I am going to have to find out through Social Media just how many of us have the same idea so you will know. I've complained to the store manager but was told they were sorry and that was it. Well Sorry will not get it today! These salads aren't cheap! We deserve quality in our food. Seem as if not everyone is on board with Dave's dream!
The staff is usually very pleasant and helpful, however, the drive up line is crazy long after 8:30. I get out of work late and want to stop for food but the line is long and slow. I’m sure you are loosing money from people driving bye when they see the line. Maybe more people on staff during busy times would be helpful.
Young man at register not trained properly. Manager hollared at young man in front of customers. The young man asked for help and was told to ask manager in kitchen. No one knew what they were doing. More training needed for managers and employees. Del Range Blvd. Cheyenne, WY. TERRIBLE VISIT. I would like to receive an email back please. Thank you.
I would not even rate this experience as a 1, I would give it a 0. What a horrible experience. We were going to a movie Saturday night 4/27/19 about 6:30 pm and decided to grab a quick bite through the drive thru. It took a total of 25 minutes and there was only one car in front of us. All we ordered was a single hamburger ketchup only no cheese, 4 chicken nuggets and a lemonade since we were told they did not have any diet coke or diet pepsi. Upon checking our order at the window, we found the hamburger had everything on it. The woman (I assume manager) grabbed it and returned with another burger which she threw in our window and never uttered a word but gave a look of disgust. When we checked this burger, it had cheese on it. This really made her mad and grabbed the burger and threw the correct one (finally) at us and the worker behind her was laughing at us. What horrible customer service. I'll never go there again. Sickening.
We visited your wendys location on davis street in moosic pennsylvania some girl with tatoos was very rude to us and.her manager watched the whole thing and never said nothing to her about how rude she was to me amd my family we will never go back there again next time well go somewhere else
I was at store 5546 in Michigan around 2pm eating lunch. Food was fine but the seating area was really cold n I wore my jacket to keep warm n the women’s restroom smelt like raw sewage.
After ordering my meal at a local Wendy’s, I was told that they had no ketchup. Both dispensers were empty and no individual packets were available. How does this happen? Good thing I’m not the DM for this store. The manager would be out of a job! Wendy’s location: 6870 Hwy 90 Longs, SC
Wendy’s in Cheraw SC has taken chicken tenders off of their menu. No strips are nuggets. Just a sandwich now. We will not be going back there for any food now at all . Employees could care less of course. Can the owner of the franchise make those personal decisions??? I thought corporate did .which is why it is a franchise. Guess one would need to call them individually to see who still sells chicken tenders. Not going to happen. I just go elsewhere . Thanks for listening
I recently visited the Wendy's store located at 32500 John R. Rd. Madison Heights, Mi.48071. On the first occasion, I went thru the drive thru, ordered a Dave's double, medium fries and coke, only to return home and discover that I received a spicy chicken sandwhich, med.fries, and lg. Dr. Pepper. A few days later I again visited the same location, only I went inside ordered a full apple pecan salad and 2 lg chocolate frosty's. I repeated my order 3 times to the young lady only to see them draw vanilla instead. they did however correct that mistake.
The Wendy’s on west avenue in Jackson Michigan is a complete joke. I live right around the corner and it’s convenient for me to eat here but for God’s sake these people don’t understand how to read an order and put a damn sandwich together. Seriously I probably eat here once a week which is my own damn fault and every time for the last 4 or 5 visits now either the burger is made wrong or I paid for something I didn’t get. Honestly this is ridiculous, clearly not a single person in that building gives a damn about customer satisfaction or the integrity or reputation of your company. As a chef I just don’t understand what the problem is.
I stopped at a Wendy in fort Myers and they had a whole line full of people , they seemed a little shortetaffed cause they was backed up , I happen to see the one sandwich person and i see the girl trying to make every sandwich, i also seen a girl taking orders so I approached the counter and I waited for about 30-45 minutes for my order I started becoming really impatient so I end up I just getting on my phone . Well I end up walking up to the counter after that to see what was goin on with my food , the girl who was taking orders was still taking orders. I seen the girl who took my order walk up to the girl that was making my sandwhiches and she started yelling in her ear , the girl who made the sandwhiches stood back and told the order taker to make her own sandwhiches , the sandwhich maker disappeared came back , my order taker walked up to her and got in her face , the sandwhich maker said I advice you to close your mouth , this happened while they had 10-15 customers , than it broke out into a fight they both engaged in the fight . I took it as I'm not getting my food . Eventually the arguing stopped and so did the fighting, next thing I know I seen the sandwhich maker walk out the door and said she doesn't deserve to be treated like this , she does to much for this company . And I don't know what happened back there all I know is that Is crazy ..I didnt get the name of the sandwhich maker but I did get the name of the order taker and her name is tianna . Tianna is the one who basically approached the sandwhich maker and continued to antagonized . And that day I consider it to be bad service I will not eat there again I waited an hour for my food and there coworkers was like angry so get better workers . This location is 12034 s. Cleveland avoided fort Myers fl 33907
I pull up to the restaurant all the lights are on it's not even midnight I wait about 5 or 10 minutes I pull up to the window they say they're closed but it says open to 1 drive-thru it's Saturday this restaurant is in Valparaiso Indiana
I have the Wendy's app on my phone. When I tried to order online, I was not able to get the order to go through at the location nearest my house. Then I saw "pay" so I went there. My order would be less than $15 so I put $15 on the card. When I arrived at Wendy's they were oblivious to my order muchless the app and the "pay" thing. They had me drive back through and order from the "speaker". I did. And they honored the "2 Dave's combo for $10.00. I am so unhappy. I order from a lot of fast food places from time to time and have no trouble. I would like my $15 back and I am deleting the app from my phone. I was so frustrated with your app. It is NOT people friendly. Please email me as to what you intend to handle this problem. I enjoy Wendy's food. It's much better than McD's or Whataburger.
This is the third time we've came to Wendy's in the past 2 weeks. Takes forever for them to get your order and then your potatoes are brown or they're out. What is going on here Wendy's did not used to be like this
I order the same burger every time I eat at wendys. The jr cheeseburger deluxe. Once this sandwich included mustard and reflects so on the person taking the orders screen despite the fact it NO LONGER comes with mustard. It never fails no matter which location we eat at I am told it comes with mustard because their list shows it does but the people making the sandwiches know it DOES NOT. So every visit I get to argue with someone wether or not the sandwich does or doesn't have mustard. Some argue til I give in and just wait for my food to then shoe them and request mustard yet again to then receive wvwn more attitude because they were in fact wrong. Others will say ok and still.not click the ever so easy add mustard button so I still have to take it back. This is when more of a problem when using the drive thru. I'm very tired of either having to eat my food in a way I don't want it or to argue with someone usually 2ce once while preserving then again after recieving incorrect food. Wendys is the only fast food I eat and I'm ready to stop. Every time every location and I'm.officially fed up! I bet you dave would be so proud of his new reputation of incorrect sub par food from messy and ill run establishments!! Well done Wendy's!
Went into the drive thru to a very disrespectful, rude Manager. I order a number 10 went with a small then I change it to a medium. Upon arriving to the checkout window I decided to go back to a small. " I apologized and said I'm sorry for changing it again." the younger lady at the window was nice the whole time her manger was the one yelling with an attitude and said I just change it from a small to a medium you want it now back to a small?!! I replied yes. then she told her employee to close the window while she was bad mouthing me and rolling her eyes. A simple task to change on the screen was apparently too much to do. I don't know how she got her job but customer service is not her quality. I will no longer go back there, or to Wendy's chain because they hire horrible people. this location was located in 704 Mantua Pike, Woodbury Heights, NJ, 08097.
Drive thru wait time in Florida heat, no AC and a 2 year old was regrettable. No receipt to make online review either.
WHAT HAPPENED? Wendy's on 42nd and CenterPoint RD 52402, used to have the FASTEST Drive through in town. I can No Longer Use it for Lunch, DT wait time too long. Last time I was there, the Guy at Window WOULD NOT take a new order at speaker till He deliver food to the guy at window. I watched him do it over and over again. I only get 1/2 Hr for Lunch I have drove off and Seen many others drive off on that store. Fries are good (if Fresh, most of time they are not) New burgers are great. what is Problem? shortage of people?
I requested sauce for my chili three times at this location and wasn’t able to get it. only to be cussed out at drive-through
Stopped at Wendy’s in cave city Kentucky. The bathroom and restaurant were filthy.
Re: Store #0008143 (Northshore Blvd., Slidell, LA)
The slippery flooring in this restaurant is ridiculous.
I have seen a lady fall (about two months ago). I was in this location yesterday - the floor is extremely slippery.
I eat at Wendys often, but It shocks me that no one has sued the crap out of yall for this floor.
check it out yourself -
I went to the Wendys on Broadway here in Louisville Kentucky and I was in the drive thru for over thirty minutes, and this is not the first time that this has happened. I won’t be going to Wendys here in Louisville at this location at all from. I work downtown and me and my contractors won’t be eating at that Wendy’s. THE CUSTOMER SERVICE AT THIS LOCATION HAS ALWAYS BEEN **********HORRIBLE************. I STOPPED EATING AT THIS LOCATION OVER 5 YEARS AGO AND IT WILL BE LONGER THEN THAT BEFORE I EAT AT THIS LOCATION AGAIN.
I ordered food online and went to pick it up I paid online showed them that I paid for it and they kept telling me they need a code saying I paid for it when I showed them I paid for it cause I didn’t get a code and they took the money out of my account and they still wanted a code I paid for food I didn’t get and they were very rude I want my money back it was)10.83 something like that I will not ever go back to that store it was y’all store on 7th street in Fort Worth Texas they were very wrong not giving me what I paid for please tell me what I need to do to get my money back ASAP
Horrible service and excessive wait time in drive thru. Ridiculous after waiting in line damn near an hour and then to be given the wrong food from a rude worker is unacceptable. To add insult to injury she was angry and the receipt clearly had correct order listed. HOW ARE YOU ANGER? Should I spend my money and beg at the same time NO!!!. It then took 30 minutes to get it right. Wendy's can do better especially the CAPITOL BLVD LOCATION IN RALEIGH,NC. THIS IS JUST ONE EXAMPLE OF THE FOOLISHNESS! I like Wendy's but will have to go elsewhere The management and corporate office needs to make some adjustments immediately
Tonight, I went thru the drive thru of the Ridley,pa Wendy’s. I ordered 3 combo meals and a salad. This was around 7:00 pm. The drive thru forgot my salad and I had to remind them. No receipt given. Then when I got home, my daughters spicy chicken sandwich was a baconator! I drove my daughter back to get her plain spicy chicken sandwich. We got a spicy chicken -not plain!!! Now she is eating an open faced sandwich because she doesn’t eat mayo or tomato or lettuce! We were not going back a third time. And, again - no receipt. I have been to this Wendy’s before and never saw such mistakes. It is lazy workmanship and I advise you have this fixed as this site will loose customers when this many mistakes are made in one order!!!
Your wendy on Carpenter Road Ann Arbor Michigan has tape on drive-through windows stating that they except tips and then when you hand them your money they’re asking you for tips is this a new thing?
I went through the drive through at 4:23 PM today 4/25/19. I order a sour cream potato asked them to add nacho cheese. They did not tell me there was a price difference. When I asked how cheese made a dollar and a half difference. They were rude. This is the 2nd time I have had to complain about this restaurant. Very unprofessional rude. The potato was small dry. No sour cream very little cheese and it was shredded and not completely melted. I am unable to submit the photo. I did take a picture of it when I got home.
Wendy's on dunlawton port orange is the worst location I have lived 4 blocks from there for nine years the food is never up to par with other locations and service is always bad source would be nice to use this place but have to drive to McDonalds instead. Could someone please check into it????
I was at Wendy’s and the manager was fixing my spicy chicken wrap with no clothes on she picked the cheese up with her bare hands the chicken she did the same I will never go back to Wendy’s your cousin is really disgusting and I’m going to be calling my luck will have to cut is uncalled for for personally that nasty scratching her head and everything I’m very are great I’m going to go to Wendy’s but after today I won’t be going to Wendy’s it’s very nasty and very disrespectful people at Wendy’s at 914 north 27 Street
Something weird is going on at the Wendy's on Pelham Road in Jacksonville, AL. The general manager there is a woman called Nicole. she has been there for a while, and used to act like a regular, cheerful courteous manager. A few months ago, though, they suddenly started just using iceberg and romaine lettuce on the garden side salads I order, instead of spring mix. When I asked about it, Nicole would just say, "That's how we make 'em now" and try not to say anything else about it. The weird thing was, other people I know still got salads with spring mix. Nicole would never explain any further than her one quote, which she would say angrily, if I asked her. When I asked her one day which salads they had there that still DID use the spring mix. She said, "the apple one". But, when I ordered the apple one a few days later, it also had only iceberg and romaine. Then they started to take what looked like one piece of radicchio and rip it up, tucking pieces into the iceberg lettuce, and claiming that made it spring mix. Nicole had even told me personally that I should ask for her specifically, and she'd make me a good salad. I have been eating at this Wendy's 3+ times/week for over 12 years. One evening I went in (no one inside, lines outside) and ordered two burgers and a garden salad. I was given all three, but the salad was just iceberg and romaine again. When I asked about the spring mix, Nicole smiled and said she'd get my salad fixed right. I stood there and watched the team work on the drive-thru orders and waited for her to get the salad person to fix the salad correctly. I waited and waited. I watched Nicole, and she actually waited 20 minutes before she even walked over and told the salad person to fix another salad. Meanwhile, my two burgers got stone cold, and the other employees stood and watched and looked troubled. I got them to re-make my burgers, and finally got another salad, still not fixed with spring mix, after 30 minutes. When I tried to complain, Nicole went off on me, talking over me, interrupting. It seemed like she really didn't want me to be able to finish my sentences on this salad complaint. she actually yelled at me to "Get out of my store"! A day or two later, I got my brother to go and order some takeout from the Wendy's, including a salad, to see what they would give him. It was a Sunday, right before church gets out; he was told they were 'out of salad'. The salad thing has gone on and on like this. I don't understand it. Why do they even have spring mix, if they won't put it on any of the salads? Why do some people still receive salads with spring mix, while others (like me) don't? My very last visit there, there were not many other folks there. I went in to get a soda and some fries, and wanted to ask questions about the salads again, since I still did not (do not) understand what the deal is with the spring mix being used or not used. again, Nicole interrupted me again and again, and got loud, talking over me, rather than listening to the complaint, and trying to make the problem right. Then she told me that I was banned from her store. This made no sense to me either, so I said I just wanted a soda and fries. She told an employee not to serve me, then said if I did not get out, she would call and have me removed. I was amazed, and sat down, calmly, to wait to be served or kicked out. Sure enough, Nicole called for the police to remove me from the store. It was bizarre. the other employees all seem like regular employees, but Nicole has just gone weird. She does not act like a normal manager/employee at all anymore. She just acts angry and weird, and gets mad if you have a complaint. When the police came, she told them (first time I'd ever heard her say it) that it was ALL the Wendy's removing spring mix from the salads. She also told them that she had talked to her District Manager about me, and been told to ban me from the store. It makes no sense. What is going on with Wendy's salads and the spring mix? Why do some get it and some not? Why does the manager get all worked up and angry if people have questions about the salad? So...after having happily eaten at this Wendy's for over a decade, I am now banned from it for wanting a salad with spring mix? Something bad must be going on in this Nicole's life or something, I've never seen any manager behave like this, and she used to act normal. It looks like that Wendy's is getting less and less business, too. HELP NICOLE! Something is wrong with her, and it is making the Wendy's look unprofessional and weird too. I miss my Wendy's.
Nice new store is filthy my feet literally stuck to the floor in the entire bldg... like they mopped with syrup, and the place smells awful....
I had ordered an ice tea requesting do you have a dollar tea the young man said small tea along with my order. I went out side to my car and checked my bill. It read $1.89. I went back inside and stated that I wanted a dollar Ice tea. The young man said do you want a refund. I said yes. to which the manager stated we don't have a dollar ice tea and no you cant have a refund. Sad to say she was a black woman and most rude person I had ever come across.. I would never expect to deal with such disrespectful service. I am visiting from out of town and I would never give any stars for the way I was treated by this woman who definitely doesn't deserve a position of leadership of her caliber. I left her the tea and told her to keep it. I will deal with this though your department. The location of the store was in St. Augustine Fla of US 1.
It was the worst food I’ve had in a long time !!We ordered fish Combo sandwiches which tasted bad..after taste to say the least!! Baked pot. Was Luke warm & driedout.. had to warm it up to melt the butter.. the only good thing was the coke.. 2nd bad experience!! Indpls in.. 5550 n keystone.. I want my money back!!
Went to Wendys today to get my favorite Chicken Strips, and they said that they were discontinued. My question is why! I was very disappointed.
I live about 1/2 mile from Wendy's at 4141 Robert C, Byrd Drive in Beckley, WV, 25801. Wendy's have always been my favorite fast food place to eat. I want to tell you about my last 3 experiences with this business. The 1st time, I sat in line for over 12 minutes with only a few cars ahead of me. Even when I got to the window, it took so long to get my burger. There was just me and I ordered a Baconater. The 2nd time, my son & I sat in this line 19 minutes in the pouring rain. There was no apology for making us wait. My son wanted to leave but we were "wedged" in. He was furious & said he would never be back. Tonight (4/19) I tried again. The line moved very slowly. All I ordered was a fish sandwich. The boy at the window asked me to pull ahead & wait for my food. There was already another car pulled over. After about another 8 minute wait, they brought my sandwich. I don't know what has happened to this Wendy's. Every time I go there is a new person at the window-just very young kids. Several of my friends have told me they have had similar experiences and won't go back. There are a lot of other places that I can go to eat and get better service.
The young people who work there act like CHILDREN. No one is ever at the counter to greet customers when they walk into the store. I always have to wait a long time, several minutes, for staff/crew to appear to take my order. The lobby is Always FILTHY!! Tables are dirty, not wiped nor sanitized. Floor is completely littered with crumbs, dirt & food scraps. It looks like the crew do NOT clean AT ALL. The Ladies restroom floor is littered with toilet paper & paper towels. It looks like the crew doesn't make regular checks on the restrooms. The crew managers are also young and do nothing to keep the crew on task with work related activities. These shift managers are part of the mis-management problem.
One employee, Corey, comes to work on time, works until the store opens then leaves for several hours. Corey then returns to the store to clock out at 2 or 4pm, getting paid for the entire shift although he wasn't on the property for several hours, whereabouts unknown. THIS IS STEALING!!
The general manager constantly leaves the Baltimore St location in Hanover PA early. Earlier this week, I was told he was scheduled to work at this location 7am to 5pm, yet he left at 10:30am. I understand this one general manager, Dan, oversees 6 different Wendy's stores for the same owner. How can one person take care of 6 stores? It cannot be done well or effectively.
The store cannot be profitable. There are never more than a few customers in the lobby at a time. Crew eat & drink product at will without paying. STEALING! Crew & Managers spend time on personal matters instead of working, as evidenced by the physical conditions in store & long response time when customers arrive in the store & at drive thru. STEALING!! Crew leave for hours on end while on the clock. STEALING!!!
If I could have given this location 0 stars, I would have. On Sunday, April 7, 2019, at 4:30 p.m. I went to the drive-through at the Wendy's location at 8625 Baymeadows Road, Jacksonville, Florida. There was one car in the parking lot and 3 cars ahead of me in line. It took me 20 minutes to get up to the speaker to place my order. I placed my order which consisted of the following: one Avocado Southwestern salad, one medium lemonade and one small chocolate frosty. Easy enough of an order. I got to the next window and paid $10 and some odd cents for my order and proceeded to the pick up window. I waited at the pick up window for 10 minutes with no acknowledgement from anyone. After 10 minutes, someone came to the window to give me my lemonade and said my salad would be right out and slammed the window shut. I waited another 10 minutes to get my salad, again with no acknowledgement. They finally handed me my salad and I said, "I also ordered a chocolate frosty." The cashier looked at me like I had two heads and said, "You did?" I said yes, I did. She said, "Oh, what size." At that point it was 1/2 an hour ago that I had ordered and I could not recall if I ordered a small or medium so I said, "It was half an hour ago, so I don't really remember, but it was probably a small." She gave me the frosty and I drove off. When I got to my destination, I took out my salad and saw that there was no avocado in the salad and the salad look quite wilted. I was quite upset. I drove back to Wendy's and went inside (there was nobody in the restaurant except one person who was still waiting for her food since I had been in line, (I saw her walking in the restaurant while I was sitting there). I asked to see the manager and one of the servers said to a lady, "Are you a manager?" She said, "I'm in transition." I said, "Well, you're the manager here right now, so I need to talk to you." I told her the whole story and she very nonchalantly said, "Oh, they probably just forgot to give you the Avocado." I said, "That's a menu item, how could they forget, the avocado was not an add on." She said, "Okay, I'll just put some on your salad." I said, "No, thank you, I would like my money back." She said, "Okay, but I'll still give you some avocado." I declined since I know what happens when people complain about their food. I paid for the frosty and the lemonade and she gave me back the money for the salad and I left a very unhappy customer.
I've had several problems at this particular location and go back thinking things will change, but this was my last time. I will never go back here again. There were about 6 people behind the counter, nobody in the restaurant and maybe 2 or 3 cars in line, bickering between the employees and mass confusion and no supervision at all. The employees do not acknowledge you except to ask you what you want and never say thank you. My suggestion is to either get a supervisor to change things around or CLOSE THIS LOCATION! If you look at the reviews on yelp, every single review has given 1 star and I'm sure they would have given 0 stars if there was a 0. I am done with this location.
the girl that was in the drive thru rushed me to order fast and I could not understand the words she was saying she was speaking Spanish and was rude and then I told her I don't understand her she kept saying bad words and was telling me off and when I heard her talking to other employees she was saying that I was being mean I told her learn to speak English better and she gave me a dirty look and walked away from me IM never going back 4 18 2019 around 5 pm
My family and I have regularly visited this one Wendy's . Over the last few months service has become deplorable. 3 trips we were going to order our meals with potatoes on the side. The first time, out of potatoes, second time they had 1 potato, third time out of potatoes. We left without ordering anything and went to another fast food that always had potatoes. Is Wendy's going to stop selling potatoes? Is this poor management? OR is the staff to lazy to fix them?. We are now going to another restaurant that always have items when you order.This particular restaurant has really changed in the last few months. This restaurant is located on Waughtown Street near Sprague Street.
Went to Wendy's in drive through, asked at window to repeat order.
I did still didn't get everything I order & paid for. My drinks were diet not regular cokes, my salad forgot the meat. No cookies that I paid for either. Not happy.
I run an in home daycare/preschool. Over the last 7 years I have ordered Wendy’s nuggets and fries for the kids on special occasion, a maximum of 1-2 times per year. Today I called to order and was greeted by the most HATEFUL, DISRESPECTFUL, and RUDE manager. She was the MANAGER! Are you kidding me, Wendy’s?!?!?! I said I would like to place an order. She SNAPPED at me with a hateful, annoyed tone. “We don’t do that. You will have to come to the store or drive through to take care of that!” But, I’ve done this many times before...? Her response, insert hateful, rude tone “Not at this location you haven’t! Have a good day, goodbye!” Click! I suppose she wanted me to order 60 nuggets, 10 fries, & 2 adult meals in the DRIVE THROUGH?!?! I called back and immediately asked to speak to a manager. She let the phone ring for at least 1 minute straight because I’m sure she knew it was me, seeing as how she hung up on me! Then she said I AM THE MANAGER! (Good going Wendy’s. You know how to pick your customer service reps.) I said I called because I have an extremely large order. She proceeded to tell me that she was in the middle of lunch rush (so again I’m sure me ordering in the drive through would’ve been better. Insert sarcasm) and I would have to come to the drive through to take care of it. I told her she was horribly rude, said I would report her to corporate, and hung up. We enjoyed PIZZA instead! Just so you know the customer service was impeccable, fast, and friendly. I will not be using Wendy’s anymore. Wendy’s Derby, KS at 12:30 pm on 4/18/19.
I have a complaint with the service I recieved at your Dyer,Indiana location. this is not the first time . I ordered the Harvest salad with crispy chicken I get grilled chicken the last time I ordered again a Harvest salad no apples. I dont know what the problem is but I think better supervision and trainig might help. VERY DISAPPOINTED
The manager at Wendy's store #00005217 was extremly RUDE and NASTY. She repeatedly took my order wrong. She aruged back and forth of what my order was. I am one to order the EXACT same thing no matter what location I attend. She was busy doing 20 different things while trying to take my order. If she had just stood still and taken my order, she could have heard what I said. But, she argued back and forth or what she THOUGHT I ordered. After taking my ordered and filling it, she continue to give me the wrong order. VERY disappointing.
Please work on your attitudes-including the manager.
The Wendy's on Browns Hill Road in Pittsburgh was a mess. The floor, the area with condiments and even the counter where customers order were all messy - goo, paper, used plastic forks. The counter staff was also disorganized. Two of us (I do not know the other guy) watched as a staff member tried repeatedly to put a hamburger in a bag unsuccessfully. It took so long that the other guy demanded his money back. The manager did treat him courteously. I did not demand my money back. I simply left. BUT THEN I submitted this complaint and asked for a response. I never got one. This is all very sad for me because I was the lawyer for Leonard Rudolph, the first Wendy's franchise owner in Western Pa. We were very proud of the quality. No more.
Ordered two son of the baconator sandwiches and when I got home to eat I unwrapped the sandwich and it literally only had the bacon and cheese on it... its a 15 minute drive from my house and obviously ridiculous that I have to waste my gas to drive all the way back to get a sour attitude and made seem like it's my fault they messed up my order.. not happy
I was in line last night line was clear to the road so I went inside. I stood in line to get waited on for 10 minutes and another 10 minutes to get my food. The girl that waited on us kept moving her bangs over with her hands then served up French fries with no gloves. They were out of small lids out front and were told they were. The girl from behind the counter was handing them out. When they finally got the lids the young man yelled the girls name and threw them to her and she let them fall to the floor which laid there for 5 minutes until another girl picked them up and laid them where they served up chili. This was the Bryan Ohio Wendy’s at 6:17 pm on April 16, 2019. Melanie was the host name. Restaurant number #00008095
Went to Wendy's in Joliet IL. Store #3385 ordered food they got the order wrong then when I got home to eat the food was extremely cold!!!! They need to stop hiring young kids this is so unacceptable.
Absolutely terrible service. Twenty seven minutes from the order to receiving food. Eight people standing around inside. Manager Melinda is the rudest person. I will never eat Wendy’s again.
Worst service ever sat in drive-through for 10 minutes did not even get my order taken so I decided to go inside which I stood in line for 20 minutes while the employees sat around the back of the counter talking and joking around and then when I finally got to order my food I sat there another half hour waiting for my food just for the french fries to be cold and when I said something they pretty much told me to go F myself this is the Wendy’s on 72nd St. in Omaha Nebraska and if I could give less than one star I would
Employees are not properly trained. You offer choice and yet help does not provide what was ordered. Twice my simple order in drive thru has been wrong. Once so bad because ordered hamburger, got chicken sandwich. This evening I decided to try going in since drive thru line very long. Ordered, junior cheeseburger with mayo, tomato, lettuce. Got home to finds, lettuce, tomato, onion, pickle ketchup and mustard. At least it was a junior cheeseburger! Love my Wendy’s, but really getting tired of order one thing and getting something else. Please, please do something!
I went to the Wendy's at Westlake in Franklin County Virginia. I sat in the Drive-Thru for over 30 minutes waiting to place my order, which was a large order. My order subtotal came to over $40. I get to the window to pay and the woman tells me "I'm sorry we can't take hundred dollar bills." I explain that I have no other cash or cards on me. She calls the manager to the window and the manager rudely tells me "Don't you see the sign, we don't take hundreds and that's just how it is." She then yells to the back to cancel making my order and walks off shutting the drive-thru window on me. The order was so large it wouldn't have broke their drawer to give me change during their lunch rush. I was feeding ten employees on lunch break and was already late due to the waiting time. There's nowhere else fast nearby. That is the only fast food restaurant there. No one got to eat that day and I'm highly upset about it. It was embarrassing for me and a huge waste of time. If you're not going to accept hundred-dollar bills post that where you order so that people know before wasting their time or even placing an order. I'm sure food is having to be thrown away because of this. If you would rather pay for wasted food then take hundreds that's your business practice but I find it irritating that I have to have certain bills to be a customer at Wendy's. I understand this if you're buying five or $10 worth of food but not for extremely large orders. This has irritatef me so bad that I will not go back to not only that Wendy's but any Wendy's ever again. I would absolutely have rated zero Stars if I could. This is not the first incident I've had with Wendy's restaurant but this by far is the worst.
I went to the Wendy’s on central ave in Sylvania Ohio on Monday 4/15/19 and ordered a full size harvest salad, I had a two dollar off coupon, when the cashier rang up my order she stated the total was 5.45 (with the two dollars off) I asked her why it came up to 5.45 she said that what the computer rang it up as, I told her the sign says the cost was 7.15 so with the two dollar coupon it should only come up to 5.15 not 5.45 she called the manager up the manager looked and said oh well they are raising the prices so the must of changed the price in the computer today because prices are going up tomorrow, so why was I being changed tomorrow’s prices for today I’m not sure, I know it’s only thirty cents but for each costumer that ordered salads that thirty cents extra adds up and that’s not right for any company to take advantage of their costumers. Also the manager didn’t offer to reimburse me the add thirty cents I was charged.
The Wendy's at Poplar Ave and Perkins in Memphis,Tn used to be a really nice place to eat. I can't say that now. I've had terrible service from rude employees many times. You will sit in line in drive thru forever because instead of taking the next person order like they should, people sit at the speaker until they clear out the people at the window. I understand it's good for their turn around time, but it's hurting the business. I went recently around 9:30 pm. It was raining really hard and there's no canopy over the speaker, so I grabbed my umbrella and ran to the door to order inside so my car isn't soaked. Inside hours are posted on door as 10:00 pm. An employee yells from window that they are closed. I turn to return to my car and another employee opens the door and lets me in. One employee asks her extremely rudely why she opened the door and to never do that again. They let me order, but are rude and huffing and puffing the whole time. The lack of customer service will be the downfall of this location.
Ordered a number 4, and an extra two JBC's.
Drive home to find I was missing JBC.
Also, did not receive ketchup in the bag for my fries.
Today April 15th my wife and I Went to Wendys on upper main street Waterville Maine 04901. Upon entering the restaurant we smelled a very strong scent of urine, so strong we immediately exited the building telling each other we will never go back. Apparently cleanclines is not important to your corporate goals. This makes me very sad because your food is good.
I was charged twice one order i paid for online and when i picked it up they said i had to pay at window they took my card and gave me my food checked bank and it was paid online and when i picked up 27.10 ticket 9030001 3/31/2019 6.25 store 00001740 if cant take of it at least send me same in gift card i do like the food
My food was cold an it was also half done fries where still frozen an I told them multiple times if I get my food cold I’m gonna complain it was half done n cold
I see you only offer a low rating of 1 star otherwise I would rate my overall Wendy’s experience as 0 stars. Drove through the drive through, waited at the window for over 8 minutes and my meal was cold. Not the first time. Has happened at least 5 other times at the same restaurant. I often eat at Wendy’s because you are normally consistently good. I search for Wendy’s when I am on the road because I typically can be confident that I will get a consistant experience. Unfortunately this particular store is consistently bad. I have had this same experience at least 6 times in the past year making it about 75% of my visits at this particular store. The location is in Randleman nc 27317. I called for help and your customer care rep said she would reach out to the store but offered no concession for my repeated poor service. I am very disapointed in your customer service. I was offered no recompense what so ever. I am shocked that I was treated so poorly by both the restaurant in question and even more so by the lack of concern from your customer care. If this is all you will do I will have to discontinue doing business with all of your locations and I will encourage everyone I know to do the same
Wendy's in Stuart Virginia is supposed to stay open until 11:00 PM. I called to make sure they would be open but when I got there at 15 minutes till they wouldn't take my order. There was three other cars behind me they refused as well.
I have a complaint about the Wendy's located on East Hollis Stree in Nashua, NH. Everytime I go this particular Wendy's they give me a hard time about the free frosty's for a year key tags. I have three of them for my three children. This time the employee was telling me I can only use one and proceeded to argue with me insisting she was right until she gave in when I said "I'm not going through this again". When I pulled up to the first window the employee that took my order was at the register taking other orders while cashing me out which I know is the norm, but when I turned off my car to show her my tags she was very rude and shushed me away as if she didn't have the time to look at my tags after giving such a hard time. Well, I'm sure you'll find out that yes, I did swear to her saying, "Have a nice fucking day!" as I pulled away to the next window. In conclusion to this incident, they denied giving me half of my order and gave me half my money back as the lady yelled through the entire store not to give my food because I swore to her. Now I understand it was not appropriate of me to say what I did and after the fact having just a little more to add to that, I will not tolerate the childish attitude for something so minor that she, as an assistant manager should know what is what and not give me a such a hard time over three little frosty's. We are adults here you can handle a swear, besides the point, I know. Anyway, I've done customer service too, bill collecting, and you can't be rude. So, in conclusion, I am not asking for anything, except whether or not I'm going to get a hard time from your employees, managers at that, over my three little frosty's every time I go there. As a single father of three kids I really don't have time to go to another one since I live right down the street. My kids look forward to Wendy's Frosty's. It was pouring rain which really added to my fustration trying to order through the speaker that doesn't really work that well. One last thing. I have a question that I need an answer to as well. On another instance one of your employees at the same store location told me that I had to buy something to use the tags. Is this true? I need to know the actual stipulations on these free frosty tags. So far no other Wendy's locations have given me a hard time what so ever except for this one over and over again. Maybe they need to read up on the stipulations as well. I just want to be able to go back and get good service that's all. Not a hard time from everyone there hooting and hollering over three small frosty's that I've already paid into might I add. Thank you. This helps my frustration. I really hope to here from a Wendy's representative of some sort on this issue as I have never put in a complaint at any fast food chain before. Thank you to whom it may concern.
I went to wendy’s #00002781 @7:15 pm. Two customers in front of me had placed there order and cashier had to give change to that customer. When she had done that she said be right with you and I stood there waiting to order and her an another employee was fussing over side salad. She told him she knew what was a side salad. Then I continue waiting for her to take my order. Once I gave her my order she told me the amount I gave her $20.00 bill and was getting the change out when she said I have already wrang in the amount so I told her what she owed me and then it made her mad. She threw my receipt down and walked away. I don’t have to go back but I like the bake potatoes and frosty. Just thought you would like to know. And maybe you don’t care how some employees treat your customers.
I stopped by wendys in Bloomington,minnesota went to drive thru....I ordered a plain double cheeseburger with bacon only which was fine I also ordered 2 double cheeseburgers with everything on them I repeated the order twice nd a small chili nd a large fries,,,the order was only 14.73 so I knew he did something wrong ..I asked him at the window if these were regular size dbl cheese burgers...he assured me they were so I drove 17 miles home and I opened the bag..2 SINGLE CHEESEBURGERS PLAIN!!!! howcan anyone mess up such a simple order?? Then I called to complain to the manager after approximately 18 rings he finally answered (( this was around 4pm)) they weren't busy,,,, he did offer I could come back to get reg dbl cheeseburgers but it wasn't worth my drive!! the manager was as dumb as the drive thru kid! No wonder they only have a rating of 1 1/2 stars!! I will never go back there again!!
Today between 7pm and 730 PM at the Wendy's located at 11650 Lakeridge Pkwy, Ashland, VA 23005 me and my wife with our two boys got meals at the drive through after getting some pictures for Easter. The gentleman taking the order had a rude attitude. We waited 5 minutes or so for our drinks, which were not marked so we didn't know which was which. Also both had soda spilled all over them. We waited close to 10 more minutes for our food, when we got it we drove off and got back on interstate 95, that's when we pulled out the food and realized that the boys burgers were lukewarm bordering on cold, the fries were cold and extra salty, to top it off he never gave us a receipt so I had to use this Avenue to make this complaint. The only good thing was that my wife said no onions on her burger and it actually didn't have any onions.
I'm going to have to add my complaint along with the 1,041 complaints. I went to the two locations in West Springfield, Ma on two different days to buy a parmesan caesar salad because I'm a vegetarian. The salads we're okay but the parmesan ceasar crisps we're outdated by a couple of months, Also, has anyone had to wait in a long line at the drive thru, I waited at 20 minutes recently. One time last year, I received a salad with a bug crawling out of it. The fries are greasy, and not much is good anymore. This is unacceptable, where has quality control gone anyway? I'm going to Burger King in the future!
We had Wendy's on 4/13/2019 at the store located at 925 W 24 Highway Independence Mo. I always ask them NOT to toast my hamburger bun. Due to the fact it gets greasy. This is the third time this week they toasted my bun and it made me sick again. I am NO longer going to eat at Wendy's due to this issue. Your employees don't listen and don't care about what the customer says.
I FREQUENT WENDY"S LOVE YOUR BURGERS & CHILI I ORDERED TWO SALADYS LAS THURSDAY IN FLEY,AL. THE S.W. SALAD HAD A LARGE AMT LETTUCE, TOPPED WITH SEVERALCUBES CHICKEN A GLOB OF AVICADO, 2 THINLY SLICES OF TOMATO & A GLOB OB CHEESE THIS IS NOT a S.W. salad; your S.W.salad use to be delicious; I threw this in the garbage. I do not know how to submit a picture
We stopped by Wendy's to pick up a hamburger and Frosty on April 12, 2019 at 11:45 pm. Waited in line and then gave our order,which was an order for two people, The Baconator burger/small fries a Frosty (vanilla, they were out of chocolate??) and my wife's order, a junior deluxe cheese burger w/ no catsup/small fries/a vanilla frosty. The drive thru cashier got the order wrong, left out the Baconator and a fry, he said that's not what you ordered, I repeated the order, he went to get my baconator, meanwhile my wife opened her burger and it was cold, we called the guy over again and he took the burger, then he brought the baconator and my wife's burger and forgot my fries, I was told that they were in the bag, I said no, he brought me the fries and after THIRTY MINUTES (FAST FOOD???). we left, my wife opened her burger not only was it cold, the wrapper was greasy, no napkins were provided, also no receipt was given, so when I went to TALKTOWENDY'S.COM I couldn't complain there (store number on receipt).
By the time we got home five minutes away our food was cold and had to be reheated in the microwave. Where was manager? Shouldn't she been making sure things were done right, apparently not. Not the quality from Wendy's I was expecting, FOOD/SERVICE/MANAGEMENT ?????
Tracy M. Jacksonville Florida
Waited 10 minutes in the drive Thru, for 4pcs chicken and a small fries. I left got tired of waiting, plus I already paid. I will never do business with a Wendy's again. Your place was on Simpson ferry rd. Mechanicsburg, PA. Horrible!
On Thursday, May 11, 2019, I bought a half salad of the new Caesar Parmesan Salad, at 288 Park Street, West Springfield, Ma., and On Friday, May 12, 2019, I bought another from 644 Riverdale Street, West Springfield, Ma. Only to find at both places gave Parmesan Crisps given with both salads had an outdated expiration date of Feb 7, 2019. This is unexcusable to be given out outdated anything. While the salads themselves we're fresh, I am extremely disappointed in Wendy's in general. In the past, I had a salad with a bug crawling out of it, and in general everything has gone downhill. Your hamburger meat is mealy, and your fries are greasy. I am cannot tell how disappointed I am, and since I am a postal worker at a local facility with approx. 2000 employees, I will be sharing my experiences with my fellow postal workers. Things need to improve significantly.
went to the new wendys #00012729, located at 15753 southern blvd, in loxahatchee, florida for lunch,, this is a brand new place and only has been open a couple of weeks now,, the employees so rude, didn't care about their jobs, treated several customers bad in front of me, while i was there in line,, service took for ever to get food, several people walked out after standing in line for awhile, god forbid you have to ask for anything they act like you have a major issue,,, already had trash on the floors, and the bathroom was a mess,, the employees were arguing about not making enough money for their jobs, and their social life, and what they were going to do when they got off work, they didn't care about what they were doing,, i don't know if they haven't had any training or not,, but i don't see this store making it with all this going on, i cant believe the management was letting this go on, but yet i didn't see anyone who seem to have authority there, and its the only fast food place in maybe 5 miles, in any direction,, what a shame!
Food was terrible spent 20 dollars on nasty food. Did not even get correct order.
THE NEW BBQ SAUCE IS TERRIBLE!!! Way way way too sweet. It ruins the chicken nuggets.
Don’t save costs here..
GET THE OLD BBQ SAIUCE BACK.
It is a big mistake. I really won’t buy chicken nuggets anymore. The Nuggets a great - but the sauce is the reason we eat them!
The line never moves in the drive through or in the store, they get orders wrong and have gotten extremely slack in customer service.
Really bad chicken strips --- tough at a dead gator, dry as a bone, must have been "re-fried" 8 times.Pathetic
My name is Nick Vardon , I purchased 3 of your spicy chicken sandwich's on Monday April 8th. form your location at 1 Paisley Ct, Whitby On L1N 9L2 around 1:45pm (the bill was trashed with the bag)
Later that evening and more so the next morning each of us was sick, we were vomiting and the other end as well, all three of us missed work and were worried about our health. We have never experienced something like this before, it was a scary and we new it was form the chicken because all 3 of us were violently ill and that is all we had.
Your chicken made us sick!
The sickness lasted over 24 hours, this is a case of food poisoning.
Before I post on line, and review your restaurant I wanted to give you the ability to make this right. Please let me know how you can take care of this. I look forward to hearing form you soon.
So I pulled up to Wendy’s about 11:28 got my order took then proceeded to the drive through window. When I got to the window I was getting my money together and as I was getting it I heard the guy in the drive through window say ‘hea get ha money cause Ian got time’ and the person he was talking to actually took my money now if waiting a slight second on a paying customer is a problem the why tf is he working in fast food? Then he came back to the window seen I was still sitting there and turned his fucking nose up like I was a problem maybe he was having a bad night but I’d never want somebody like that working for me and I’m a manager at a fast food restaurant.
Second time in Sierra Vista Az Wendy ‘s both times hamburgers and Chile have been cold my chili didn’t even melt the cheese something needs to be done before someone gets sick
I go to one of your drive thru restaurants, everyday Monday-Friday. 3647 U.S. 9, Freehold, NJ 07728. I go everyday as my son is autistic and everyday has to be the same. Here is my complaint. Your staffs lack of the English language leaves a lot to be desired. It's difficult at times to fully understand. They are not professional at all. One of the girls has tattoos on her neck, and hands. Does NOT make a good impression.
I am slowly trying to ween my son of Wendy's. Suggestion, you folks in Corp need to train these people, and your employees should learn the language. Having an accent is fine. They need to communicate a lot better.
Mr Thomas said he wanted customers to taste all the flavors in each bite. So. Why are u so skimpy with tomatoes? I had a sandwich today and the tomato only covered half the sandwich. It has been this way for quite a while.
Since when did a single become a single cheese? Since u wanted to automatically charge more?
I asked for a chicken club. Didn't get bacon.
This was carry out. Girl put fries in bag before sandwiches were even made. Cold when I got home. Bad training.
Years ago, I was a manager at a Wendy's. We didn't do business that way.
I guess people must get used to bad service and say nothing.
This was in Graham, NC on Main Street.
Whoever designed that drive thru must have been drunk. I think I'm through with Wendy's.
Complaint was made over the weekend regarding a baconator combo whereby the baked potato (which was dressed with everything, brocccoli cheese) was not edible. Accidentally I put the king and yonge location but it was Dundas and sumach.
As since the king and yonge location did rectify the situation.
So Wendy's my favorite fast food ever but lately I been disappointed foods hot but I ask for extra onions didn't get em I got nuggets that tasted like they were twice cooked yuck fries over done just a bad night all around a few times but I keep going back I don't know if I will continue to though I took a chance and went to burger king tonight everything was exactly how I asked for it my fries were hot and fresh cooked same with nuggets so maybe I have a new favorite burger joint I don't know but I'm giving Wendy's another chance if it don't get better I guess I'll give it up I grew up on Wendy's the only fast food my dad would eat so I continued on but like I said the service needs to be better and I don't want re heated sides
The Wendy's of today is NOT the Wendy's of yesterday. I have been a frequent customer of Wendy's and prefer it over McDonalds, I order a double every time. I thought it was a quirk but three more visits later still the ame. Expecting the Best burger but I don't know what the deal is with your the tomato and lettuce part of the sandwich.It is one tiny thin piece of lettuce and if I don't left up the bun to see dome faint green on it I wouldn't know it was there. The tomato is sliced so thinly that you could read the paper thru it. I remember the good ole days when there was lettuce over flowing the bun and a tomato you could taste. I will think twice now before going back to Wendy's. The Wendy;s I visited was Charles Town WV. I don't want anything but the standards when Dave owned it.
I frequented the Wendy's on Mechanicsville Turnpike, Richmond, VA on Sunday, April 7, 2019 and when I went into the restaurant, there was one employee sitting on the phone and no one was at the register. There was no sign on the door or at the counter that the registers were down. The employee never said a word that the registers were down, she just stayed on her phone. The was already one customer at the register waiting and finally someone came out of the back and told us that they were not taking any orders. I asked her were they closed and she said no we are open, but we can't serve any food because the registers are down, which was idiotic. Why were they allowing people into the restaurant if you couldn't serve anything. Just out of common courtesy and convenience to the customers, there should have been a sign on the door and on the drive thru to alert people so they wouldn't be waiting at the drive thru or standing in the line. I frequented Wendy's on another occasion when the registers were down, but that time the employees were more considerate of the customers. One person was keeping track of the customers' orders with her phone, one was taking the money and the others were getting the food prepared. On 4/7/19, the least the one on her phone could have done was to let the people know as soon as they walked in the door that they could not serve any food. I am sure she was still getting paid a day's wage for sitting in her chair on her phone.
the only complaint i have is that the food was not hot this is not the first time this has happened late night i have had no problem when eating there at lunch time location is 5400 block of tamiani trail in bradenton
When we arrived at Wendy’s this evening all the doors were open and it was smoky in the whole building. They need to have their exhaust fan working. The exhaust fan has been down the last couple of times we’ve been in there in the last couple of weeks.
I have experienced consistent problems with a store at 1705 W 21st St, Wichita, KS 67203. EVERY time I stop there I experience a problem (product not included, extremely long wait times in drive-thru, and forgetting they had me pull up to wait for an order and never came out.) I've always liked Wendy's but this store has under performed every single time. I waited once 22 minutes in line and when I asked the girl at the window why it had taken 22 minutes she looked around and said, "It's only been 11 minutes." I told her that was correct from the time she finally took my order but I was in line and then sat at the ordering box for 7 minutes before she came on to take the order. She said she could get me some free water!!!! I asked for the manager and she said she was severely understaffed. and never once apologized. I called corporate and asked for the district manager to call me because I didn't want this store to fail. The next time I ordered chicken nuggets. They said it would be 4 1/2 minutes and to pull forward. 12 minutes later I finally walked in and the girl at the counter told me that they told her I left and they had forgot that they had me pull forward. I called corporate complaint again and explained what was going on. I asked if it showed if the district manager had ever called me the last time. She said, "Yes, it was checked off and the manager said it has been taken care of." I never got a call. I asked again and she said she would email him right then and she came back and said both of them had been taken care of and he didn't need to talk with me. I then wrote the operations manager at corporate and in 3 weeks got not response. I wrote the President and haven't received a response in 2 weeks, and I wrote some board members and explained if there was no follow through like this example from anybody then I felt their chain would be destined to lose business.
From the top to the store level, nobody has address this issue that has happened multiple times and now I've quit going. It isn't worth it. It really bothers me because Wendy's was always my favorite fast food but I'm not a valuable enough customer to warrant a valid response. It's sad.
I visited Wendy's in April 6, 2019 at 5551 Sheridan St, Hollywood, Florida around 3:00. A well dressed man approached me inside and ask if I would buy him a baked potato. I was surprised and therefore I told him I would. This man was clean and well dressed and did not appear to be homeless. I placed my order and he immediately spoke up and said I was paying and ordered the potato with broccoli and cheese. I was disgusted and told the girl I was not paying for his potato and he became very irate and told the girl he still wanted it and pulled out a $10.00 bill and told me he hoped I choked on my food. I asked to speak to the manager who was not friendly at all and she quietly spoke to him. I cannot believe she did not make him leave for solicitating in the restaurant. I will never go to that Wendy's again and will spread the word on the poor service, poor management and allowing people to beg for money. Also, only one register open and the clerk and manager were rude and could have cared less how the man was acting. I would have gladly bought the man a sandwich if he was truly down and out.
Wendy's at Cambridge commons Charlotte NC. Drive thru not moving counter workers slow because could not get order correct for customers ahead of me. Store nasty. When another worker comes to counter helps people that came in after me, her friends I think
Shortly after leaving your store at 5560 W central ave Toledo, I realized I forgot my change. I called to check. I ordered a single combo with a medium soda. I paid with a $20. They tried to tell me my change was $4. What did I pay with ? A $12 bill. Obviously they pocketed the money. The $8 they were trying to steal was not worth the hassle of arguing..What a shame. I will never eat at Wendy’s again.
Went to Wendy's in Cypress off of Corporate way last night. Food was great but I had my debit card info stolen and 94.60 charged to my debit account. I wondered why it took the girl so long to run the card.. well now I know! I like Wendy's food but I will not be going back to Wendy's!
This Wendy’s is complete ass there is only one good worker who closes the store because the managers suck ass. I’m not ban but they wanna yell at me telling me to get the fuck out. Fix your shit
I was at the drive threw window this evening at 5 pm. I had to wait for 20 min. before anyone took my order I told them that I wanted a Taco Salad and the girl at the window told me in a very rude way that they had no chili. I was already pissed from having to wait in line so long. There were lots of cars behind me and quit a few of them just left.
I was at this same Wendy's 2 weeks ago and was told the same thing. I could not get a Taco salad because they had no chili.
REALLY I THOUGHT WENDY'S WAS KNOWN FOR THIER CHILI !!!!!!!
The Wendy's in Appomatox Va, has very rude employee's and never has any food ready. Thats to bad cause lot's of people here use to like to eat at Wendy's.
Last night, 4/4 9pm Location US 1 N. St.Augustine Fl. I drive through the drive thru to place an order, I inquired about the difference between the baconater and the son baconater sandwich, I asked 3 times and only response was one was smaller than the other, I was curious about the ounce and bun portions. I pulled up to window and I asked the young lady again and she repeated her answer to me in a smartass way I told her I will go elsewhere and don’t have to put up with her attitude, she said fine with me and dropped my tea out the window on the drive thru I also noticed her manager was behind her laughing her ass off. So I went to McDonalds, I did see the managers name was Samantha. I won’t say I will not go back but something should be corrected in this store. Thanks
my son and I went to wendys to have a salad me and a sandwish he had a humburger with mushrooms and cheese one with fries and drink me water. we have gone there be for and I had the salad 2 times be for and it was great. this time it was full of white leaves no cheese no tomato I was so up set. it was so busy so we just left. it was #1648 on Hendersonville Rd Asheville NC. I feel that I want go there any more. up set. thank you. Rhonda Cawthorn 828-280-2767 if you need to talk tp me.
I ordered a chili with cheese ... got no cheese. Also ordered 2 fries which were half raw
Wendys has good food but almost every time they get our order wrong. About 2 months I called to let them know they said I could get my right order if I came back. Not only did I hey the wrong food but I also had to go back. I thought maybe they'd offer us a pie or something but know they just looked at my daughter and me and not in a nice way. Today we're went there and my husband ordered a double swiss burger he got a single and were paid for a double. The reason we went there is becouse the house was sprayed for fleas. I ordered a chili (I like those) the girl who gave it to me my was very nice, but I didn't get spoon and I can't go in the house right now. I'm not sure if I wanna call McDonald's usually puts you on a list if they mess up but wendys does not and I'm not going back tonight. Im upset that I paid more money then the burger we received cost and its not the first time and sometimes I just can't run back. This is the wendys in silver spring shores ocala Florida 34472.
I went and made an order during rush hour at 6721 S Potomac St
Englewood, CO 80112
And they completely had my order incorrect. Due to the fact that I had to go back to work I didn’t have the time to address the issue at the time. I went back an hour and a half later on my last break to address the issue and the “manager” in the drive thru was rude as fuck. She wasunwilling to help me and didn’t resolve my fucking issue. I overpaid for my fucking meal and didn’t even get my order correct. I expressed that I was so upset for the first time I didn’t want a second fucking order but she did not help. You all need to check your fucking employees and start fucking caring for people. I’ll never go to this fucking location ever again. They’re all failures.
Went through the drive through at your Downey location on Lakewood Blvd and Lety was giving me attitude because I told her that I did not want to wait in the parking lot for my order. She proceeded to get upset and raise her voice because I didn’t want my money back, and I didn’t want to replace it with another item. I wanted what I ordered and because the staff and herself were falling behind on time she was getting frustrated with me and asked me “what do
you want me to do then” all I wanted was what I ordered. I finally got my order and she comes up to me and says there you go, there’s your order not even 2 minutes. When I asked her for sauce she walked away and ignored me and I sat in my car wondering if she was going to bring it or if she chose to ignore me. When she came back she told me that next time she’s going to have to charge me extra for ranch. I’m very unhappy with the way this location handled something that wasn’t my fault. You need new workers who understand how to treat a customer with respect.
I just went through the drive-thru at the Wendy’s located on Wellington in Guelph Ontario. I had to treat my order multiple times to two different people at the speaker...got to the window and was asked what my order was...got the bag with my meal then asked if I had a vanilla frosty and lemonade (only ordered chocolate frosty). I got home to a double baconator when I ordered a single no cheese no onion extra mustard extra mayo (multiple times). Also handed a fork with my frosty (asked for a spoon to an eye roll and huff). I’m not impressed whatsoever.
My food is always cold for the last 2 years coming to this Wendy’s I’ve NEVER shad a hot meal EVER airs always cold I’m referring to Wendy’s in Ottawa, Kansas it’s the only Wendy’s in town, I love the food just wish it was warm when I got it.
Wendy's Newberry Road Gainesville Florida, spilled liquid in numerious places resulting in slippery floors. Trash on floors. When reported, cleanup Lady gave a dirty look. Dangerous slippery! Bathrooms also not tended to. Water on floor excessively & trash also. Tables dirty & wet. No noticable cleaning.
Last week we stopped in at Wendy's Restaurant #00008769 at 9:30 pm; it was not busy at all and they are open till 10:00 pm so we ordered a large chili and a large choc frosty. The man in charge said they were out of chili and out of frosty's. He and girls were just standing around talking. So we walked out. Today, we went to same Wendy's for lunch and ordered a meal; Lg chili, LG Choc Frosty, Jr Chburger Deluxe, Double Cheese and small fries. The Frosty looked strange in color....very dark....and when I tasted it I knew something was wrong. Consistency was very grainy and liquidy...not thick and creamy and smooth which is the traditional Frosty. So manager offered a vanilla frosty instead which was just as bad if not worse. Very disappointed in our experience at this facility which is where we go at least 6-8 times/month. The manager said they just did not put air in the machine.????
The Wendys on E Central Expwy in Killeen Texas. The manager was very disrespectful to me on 6/12/19 at around after 10p.m. He told me " fuck you" and he was not professional.
Purchased Berry Burst salad, take out and didn't get almond nuts or any nuts that supposed to go with the salad. I started to buy this salad last and enjoys it. I buy it everyday since. But yesterday evening, when about to eat it at work, I didn't get the nuts. which spoiled my appetite. It's perfect salad with complete ingredients. Please look into ii, if you value your customers. Thank you.
I arrived at Wendy’s in South Euclid on zmayfield Rd about 11:35 PM. It was approximately six cars in the drive-through.ahead of me The store was lit up and so was the drive thru menu . The Internet said they close at midnight. The line was moving really slow I thought it was because they were so busy people were at order menu a long time. By the time I got to the window it was 11:57. I was sitting there with window cracked waiting and saying hello getting poured on by rain. . I kept saying hello honked horn and no answer. Now is like 1205 snd like three cars behind me. I finally pull to window honk horn the guy comes to window and I ask is the speaker broke? The guy says no we closed. I said I have been in line for about 30 min. Several cars have. . He says oh we closed all our stuff shut down. I ask what time you close? He says 11:45. I say you suppose to close at 12 but you all just made up your own hours I suppose. He chuckled and said yeah I’m sorry the speaker should have said we closed. So You guys wait until car comes to your window and you say you closed but you don’t bother to turn out lights or even say we closed at speaker? This is just rude and unacceptable. This how store looked at 11:30 and still at 12:05?
I went to the Wendy’s location at Atlantic ave in Brooklyn. I was in the drive tru waiting for 30 mins. Then when I got to the window the lady that works at night was very rude and has an attitude. Why would you treat your customers so bad after having them wait for so long ? Then I asked for a bbq sauce and she closed the window on me. And she seen me still waiting there and she said “what else” I said my bbq sauce. I am never going back to that place. Worst customer service ever !
Wendys Restaurants #00008264 404 East FM 1382 Date: 06/12/2019 Time: 6:29 pm Host: Dhaakirah Cashier: Rommie.
During the point of sale the African American woman cashier and the Hispanic drive thru window employee both spoke terroristic threats to the customer. "We are going to keep killing you" was the terroristic threat or threat to life. In the community a large number of these women have been suggesting and encouraging anti social groups and social paths to prowling a police officer and family members (Our family Mr. Hall) whereabouts and to attack for no cause of action. We will be contacting all Federal State and Locol Law Enforcement Agencies
The lady charged my card twice and yelled at me and told me to get out of the store after there screen said my payment was approved 2 times they hurt my feeling and I will not be eating at Wendy’s because I refuse to be yelled and and for the lady to be rude to me
Store was nasty casher was a rude service sucked want never stop here again. Should send a white person into store and order something see how you get treated if your white poor management
Fries were greasy and cold. Double bacon cheeseburger burnt. I loved my strawberry salad but now my husband won’t return!
On 6/17/19 2 aprox 7:30 I went Wendy's Store on Corner of El Camino Real & Redhill in Tustin, California. I ordered thru drive thru, which was the CRAVE Chicken Sandwich I ordered GRILL-Bbq. Combo First of all he was rushing me and I made him aware he was rushing me I know what I want paid for my order it $9.96. Went home opened my order it was not what I ordered something else. I went back to Wendy's went inside to show the incorrect order-received apology and asked what did I order I stated the Bbq Grilled Chicken Sandwich. The manager came asked if I wanted spicy I said no I order grilled no spicy she said ok. I was given a supposedly correct order Got home my order was incorrect again. Instead I received Spicy fried Chicken Sandwich took a bite could not eat too spicy. I went online and chatted with someone who took my contact information. I have never been contacted about this poor service. I threw that combo in trash could not eat! your non-contact reflects the poor service I received. This appears to be part of your Wendy's Culture. Reminds of Wells Fargo Bank who I no longer bank with because of their non-sense-poor customer service and fraud.
I have never experienced such horrible service before. Counter person spoke very little English to start with. I asked for non sweet tea 3 times and she got it wrong every time. I then asked for a refund and was told she was not allowed to do that because she didn’t know how. Horrible
I work for the city of Suffolk Va and I went to the Wendys at 728 N Main St where I was very disappointed in the service from the young lady at the drive through. I have never been so humiliated in all of my life with the fast food service that I received from her today around 2:00 pm. She was rude when I was placing my order, she never repeated back to me what I ordered and it did not show on the screen so I asked her if she had one plain bacon cheese burger and she said with an attitude YES! so I asked her if she had the bacon cheese burger with everything except tomatoes and she repeated with an attitude, YES! so I told her that I was asking because it did not show on the screen, so I drove around and she made me wait while she was getting other orders from people in the drive through and my food was sitting there. Then she told me the total and I gave her my money which was six dollars and eighty some cents, and she gave me my change back without saying thank you dog kiss my foot or anything, so I said Thank you and she ignored me! then she handed me the bag and I asked her what her name was and she said with an attitude CIERA, so I told her at that point that I was going to report her for her nasty attitude and I drove off. This is not good customer service and she should not be serving on the front line of your franchise. This is really making your rating go down a lot and after this I spoke with another customer who frequents Wendy's the same one at lunch time and she readily knew who I was speaking about, she said she always experience that attitude with her and this lady is also a City Employee in Suffolk Va. I am a Christian and I hate to see our young people given a chance in this world and they don't even know how to treat other people who are helping to pay their salary. I am bring this complaint to the central office in hopes that someone will speak with this young lady or take her off of the front line and put her on cooking and wrapping the burgers, because she is a very, very nasty, non professional young lady with a bunch of tattoos on her arms which is unprofessional as well, and she has gray/blond and black braids or twist in her hair. very pretty girl but NASTY And UNPROFESSIONAL! I pray that I will hear from you in an email letting me know that you received this complaint or I will take further if I still see her working days or evenings on the window. If she does not want to work she should be home and working in the public.
Bryan Ohio 8-7-19 7:00 pm only 3 customers already seated and eating,yet no clean tables for my husband (post kidney transplant)and I to sit at and we wiped them ourselves. 1 person taking orders and others on phones. Then a job interview or review took place at a nearby dirty table. Then today 6-12-19 at drive through, only day I don't check the order before pulling away. Had to wait for girl who forgot my drink.Get home to find husbands taco salad is missing sauce,sour cream,chips and extra onions I paid for. We live 2 blocks away and go there frequently. Not impressed. Edith Stiltner
I came into the Wendy's on Thompson rd in Syracuse ny on Monday around 2pm and waited for almost 20 minutes for my food and it was not even fresh. People can get sick from that. I was not impressed with that. Besides the food not being fresh the employees were very friendly and the facility was clean.
went to a Wendy's in Metairie La at the corner of Veterans Blvd and Carrolton Ave at about midnight and they said they were out of hamburgers only had chicken products................not the first time this has happened...........i'll stay away from Wendy's from now on
I feel need to report, I checked from my phone of the RetailMeNot today Tuesday, June 11th at 7:13 pm for Frost $.50 and I went to Wendy at 7:30 pm across the street from Gurnee Mill, I requested four vanilla and four chocolate Frost for $.50 and they told me there are not $.50. I asked for the manager and explained to the manager that I have RetailMeNot and showed him on my phone stated Wendy $.50 Frost, The manager will not give me $.50 for the Frost. I feel he does not care or responsibility for the mistook and very disappointed that I make a trip to get Frost for my family birthday today.
I gave my two weeks notice at the Coos Bay , Oregon location . I had another job lined up with more hours and more money . I had to end up calling in at Wendy’s to be at training at my other job a few days later. Our manager fired me right that minute . She also a short time before my incident had two other employees walk off the job while the drive thru was jammed because of the same awful manager . She treats people so poorly . I didn’t deserve this . I will move forward at the work force employment here in town . Thank you , Brandon Blakey You all need to get rid of your manager before the whole place falls apart totally.
If there were negative stars I would give it that. I have not been pleased with my local Wendy’s in Chesterfield, South Carolina for as long as it’s been established. The employees are illiterate and do not comprehend the most simple orders. Then when confronted and asked to make the order right they give attitude instead. The only way possible to better this establishment is to gut it completely and start over or shut it down to make something else.
Spicy chicken sandwich used to be a healthy, meaty chicken breast. Today I received a chicken sandwich that was pounded down to barely a 1/4 inch, thin as a McDonald plain hamburger for $6.00. Tasty but definitely not a. $6 sandwich. Profits versus quality product will end these companies. Not ordering again.
I just left a Wendy drive Thur here in Griffith Indiana that had me wait during a shift change which I didn’t mind that much only to find out the item I wanted to order is out there were no sign put up the item I wanted is something that came back and is being advertised a lot this upset me cause I sat and waited even during there shift change for nothing it was for a salad me and my husband really wanted
I go to Wendy’s two sometimes three times a week. I’m single I live by myself and sometimes I just don’t feel like cooking and I really do like Wendy’s cheeseburgers so I honestly go there a couple times a week. Most of the time, let’s say 90% of the time I have no complaints but it seems like here lately that my order is wrong. I always get the same thing. A double meal (used to be the #2 combo) without onions without tomatoes without lettuce and add extra pickles. Every time! Now when I go there it is a crapshoot if I’m going to get it the way that I ordered. I get home to eat My dinner and there’s usually onions on there or there’s usually tomatoes. I know it sounds petty but it ruins my dinner and I pay anywhere from $20 to $30 at Wendy’s a week and I expect to get what I want. I don’t think that it is too much to ask. I’m just tired of paying for something that I don’t like when I bring it home. I’d like to consider myself a valuable customer to Wendy’s and you guys are on the verge of losing me because someone isn’t paying attention. Please make it right
Purchased a small chili as always and fries and burger.
got a sample size cup of soupy chili.
Never going back to Wendy’s
and to top it of he said we don’t have hot sauce anymore
Showed up at the Lehi Location at 47 S 850 E Lehi, UT 84043 at 11:15, knowing that the scheduled closing time is 1:00 AM, and the lights were still on, and I waited at the drive thru saying "hello, is anyone there?" and backing up and re attempting to get their attention with no response. I pulled up to the drive thru window to see all the employees cleaning and ignoring me waving at them for ten minutes and I saw 3 more cars behind me trying to order and being ignored as well. I waited in the parking lot and at 11:30 four employees came out and gathered in the two vehicles in the picture I am uploading, not saying a word and just driving away. The customer service I experienced ridiculous and they didn't even let me know or explain why they were closing. They ignored me and left. We expect a restaurant to treat us with respect as someone who is also working in the food industry and even if we are tired near close, we still have to make sure we make food up until close. If they would have gave us a reason or at least let us know they weren't open rather than ignoring our attempts to get their attention this may have not been such a big deal.
I ordered Large Chile, chicken nuggets, and a drink at the drive through drive thru on June 10th about 9:30 pm. When I drove up to the drive thru a bunch of bugs when flying all outside the windows and around the windows the cashiers was keep swatting the bugs and spraying the bugs to no avail. The cashier told me that I lot of the bugs got on my car. To my horror my car was covered all over with those bugs from Wendy's drive thru window. I finally told them that I wasn't going to get my order because they had too many bugs and I got bugs inside my car from Wendys that I have to spend money to try to get rid of them. The bugs also got inside my car when I attempted to pay the lady. Somebody needs to call sanitation on Wendy. If Wendy have problem with bugs in the drive thru they should have closed that area. I went inside I saw ants around the door but it wasn't that bad as the drive thru. This experience messed up my birthday.
This place us so slow and get some help. Close the location.
It's stupid that you don't have your fish sandwich all the time. It's literally the BEST fish sandwich among ALL the fast food restaurants. Please consider having it year round.
What is going on with Wendy! We went in to have dinner. 3 people standing behind the counter. 2 at the drive thru. We stood at the counter and Nobody said anything.The drive thru lady said some one will be with you in a minute. Still the other 3 just stood in their little group talking like they had nothing to do. We walked around the counter they looked at us and kept talking to each other.Three of us looked at them , and nothing ,No hello,no nothing we waited a few more minutes and I said let’s go where some wants to wait on us to have dinner.I know a lot of People and the word is out that you all don’t care about your customers. I really do not think I will be going back . Answer me or not But you guys really need to work on your Customer Service..Or the money you need will go to someone that Cares.
This is the 2nd wendys i have visited in 3 months. Both located in chicago on Harlem ave. 60631 and 60634. Horrible service food slopped together incorrectly and slow workers very uncaring and confused. Your restaurants have gone completely downhill. I will never eat at another wendys again!
My husband and I decided to go to Wendy's for the 50 cent Frosty on Sunday the 26th of May. It was our anniversary and we had just returned from a fishing trip. We stopped in the Wendy's located on W. 140th and Lorain Road in Cleveland, Ohio; which had recently been remodeled. We were distraught at the sight.
The store was filthy. At 4:05pm, the counters were not wiped down, the dining room looked as if it hadn't been touched by any employ for hours. Worse of all, one young gentleman told us he would be right back, walked out the right-side door and into the bathroom, upon his return he turned on the water by the sink behind the customer counter, ran his hands under the water (no soap at all) and wiped his hands on a paper towel and returned to the counter to help a customer.
We were so sick to our stomachs that we just walked out of the restaurant without a purchase.
A week later, on the 8th of June we decided to make another attempt at another location, on Harvard Avenue and Jones Road, near our home in Cleveland, Ohio.
Once again, the store was filthy with food and trays on the floor behind the counter and the dining room had not been touched as several tables had ketchup residue, salt and papers left on the tables. We asked for a large regular Frosty and a Vanilla Frosty. The female employ made an effort to pull up the handle on the dispenser of the vanilla, but nothing would come out except for some drops, she made another attempt before asking a co-worker for some assistance. The second employ made another attempt to dispense the Frosty, with no luck. The second employ moved one machine and must have flipped a switch, but was able to get it to dispense the Frosty. But rather than change out the testing cup with a fresh one, they filled the tester cup with my serving.
When I got it home and eating my Frosty, as I got towards the bottom, the Frosty was thin, sour and had changed in consistency from the testing that was done in the store. I did not get sick from it because I was wise enough not to eat it and just through it out.
Was eating my side Caesar salad during lunch and took a bite and bit down and felt something hard in the salad. When checked what I ate there was a small little rock/ pebble that was now split in 2 pieces. Never has this happened to me before at Wendy's on Lima Road in Fort Wayne Indiana 46825.
I love the experience I get when I come through the drive thru...the lady that takes my orders is very friendly. She makes my kids happy because she knows them by name
My friend & I could not receive service at your Hartwell store in Cincinnati, Ohio. The store is very poorly run. It seems the staff does not know what they are doing.
I came to 4140 W Belmont in Chicago Illinois Saturday June 8th and purchased a meal inside of my drink was the pop machine nozzle. It caused me to get very sick I had to rush to the Er where I was treated for hours had to receive and IV in my arm as well as medicine and a shot. The general manager Javonna Britton did not contact me I went in to the store Sunday and she was not much help.
Every Wendy's Resturant in Lafayette, La. is disgusting. Especially if you go after 9pm all of the food I order be cold and nasty like its been sitting there all day and this is on many occasions cause I like Wendy's. It's really bad you spend money to get bad results, and the Managers are worse than the employees. They all need to be shut down instead of stealing money. I'm not a fan of Wendy's anymore and will not be returning!!
I somtimes come to thr wendys at western blv in raleigh Nc and the service is always taling 10 minutes to get through. I usally come around noon or 2pm around that time and I keep getting bad service.
I asked to s0eak with a manger today and she just walked off and did not care. I had an emplyee give me her name and all that they can tell is her Name is Z and she is the one in charge and nothing I say or do will change anything.
I have been a customer at wrndts for a while and I undstand work can be stressful but I did not deserve to be talk down by emplyees and mangment working for your reasutrant. If it happrens again im taking legal action I have the right to eat @ your store.
I went to Wendy's yesterday (2929 E. Main St., Cortlandt, NY). I noticed that none of the workers were wearing any gloves while working and handling food. This concerns me. I hear things on the news, all the time, about hepatitis, e-coli, etc... I don't appreciate having people handle my food with no gloves. One of the employees was scooping French fries, with prongs, into the cardboard French fry holders. But in between that, she was picking up the ones that dropped out onto counter with her hands and putting them back. Then she handed them to another girl, who was not wearing any gloves, and she put them in my bag. Her fingers were inside the holder, touching my fries. I don't know how other people feel about this, but it bothers me. I'm not saying these people aren't clean but at the same time, I don't know when or if they washed their hands at all, especially after using the restrooms. I have been here a few times and each time, they are not wearing gloves.
The Wendy’s at Eola and Ogden in Aurora IL is sooooo slow. We have been waiting in the drive through for 15 mins with only 2 cars ahead of us. Three different prospective customers behind us have given up and have left. This is not a one off. This place is ALWAYS slow when we come here. Just thought someone should know.
Placed order.manager told me to wait aside for 4 mins. 30 mins go by i walk up to window and ask whats taking so long she said were making it right now. i said ive been waiting here for 30 mins now. im all set i want a refund .manager refused to give my money back. other employee was insisting on me taking the food they were making. i kept saying no i wanted my money. threats were made by calling the cops on me to leave the drive thru window because i was asking for my money as they were telling me NO.manager shut the drive thru window on my face mulitple times .super rude!! told me only way i would get my money was by going inside. had to call the cops to get my money !! never freaking again am i going to wendys. they deserve to be fired for the disrespect and not putting customers first.
The Wendy's in Prince Frederick, MD 20678 has just recently been completely remodeled and the company did a great job. HOWEVER, the ladies bathroom and I have been told the same problem in the Men's bathroom, THEY DO NOT HAVE ANY HOOKS IN THE STALLS OR on the wall next to the sink. IT IS IMPORTANT to hang up or place your pocketbook or coat on a hook and not on the floor. Please see that this problem is corrected quickly. It really is necessary.
To begin with my boyfriend went thru the drive thru and asked for the giant JBC meal the worker instead of saying nicely that they didnt have it no more he gave him attitude then they didnt serve it anymore. So he went on with ordering the rest of our order. He ordered two baconator meals, a kids chicken nugget meal, three spicy chicken wraps and a crispy chicken blt. When he got home he did not have the kids meal nor the right crispy chicken blt sandwich. We also received an extra medium fry which we did not order. I looked at our baconators and they had lettus and tomato on them which im pretty sure only comes with mayo, ketchup, bacon and cheese. He went back to pick up the kids meal and got nothing but attidltude again. He also told them that our fries were cold he did not get an apology or anything about the mix up. He did not get a name but a description of the man. He was an older white man with a white beard and was wearing glasses. Was not happy with our service. We did not get a receipt either so we dont know what exactly was on our order.
I have been to Wendy's on Maysville Pike in Zanesville Ohio four times and it takes them at least a half an hour to answer the intercom in the Drive-Thru I sat here for 30 minutes today the 6th and 9th of 19 and it took them a half an hour to give me my food I can tell you for a fact that there was five cars that drove off because of being upset on how long it took to place an order and to receive your food this place needs to be checked out ASAP they were not busy I had to holler over the intercom to get somebody to answer me and that is the third time I've had to do that I go to a lot of Wendy's and I think that Wendy's is the worst Wendy's I've ever been to
Have feedback for Wendy's?
Thanks for your feedback!
Sorry. Please try again later!