Wendy's

For the second day in a row I went to the drive thru at Wendy’s in Wytheville, VA at the Walmart plaza. Each time I ordered a Southwest Avocado Salad and BOTH times the VERY RUDELY said that it would be a 11 minute on the grilled chicken.

The customer service at this location is horrible and they are consistently ill prepared. I’m very dissatisfied!

NO COMPLAINT just wanted to let know about my breakfast experience the other day. Wendy’s has knocked it out of the ballpark. I had the bacon,egg,cheese on a biscuit absolutely the best in the industry among your other competitors. The home fries were seasoned just right also.

I hope this breakfast idea works out for Wendy’s waiting to make sure you had the best product before rolling it out was a great idea. Hats off to the team that put this together.

I had went to the restroom after finishing my meal. The entrance door to the food service area was open. As I walked past, I saw a large quantity of rodent feces at the edge of the counter by the soft drink cups. It was gross.

I went on into the restroom and when I exited the rest room my wife was waiting on me, and the door to the food service area had been shut. My wife told me the next day, a staff had slammed the door while she was standing there.

If this isn't addressed, my next step is to call the health department. These incidents happened at; Wendy's10623 W Markham, Little Rock, AR My phone number is (479)207-0271

Went to the 3259 E 3300 S, Salt Lake City, UT 84109 location and used the mobile app to order and get the offered Bacon fries.

What a Fing joke!!

Didn't get the fries because the order didn't print it even though it WAS on the order i sent....

What a waste of my time the app took TWICE as long to enter the order vs just walking up to the counter!!!

Why is there not a no star option???

At 8:34pm today i visited the Hickory Ridge Rd location in greensboro nc. I was a passenger in my mothers vehicle but was the individual whom ordered the food. At the drive thru, i used to visit everyday for lunch until recently i was involved in a heavy accident that has left me unable to drive.

So i finally get around to getting my fix (wendys) and had a $2 off coupon so i decide to order a Baconator combo large (coke no ice) instead of the usual biggie bag i used to get. The total was 11 and change then with the coupon it was 8 and change.

After a longer than normal wait i get the food. To my surprise it is my standard lunch bigge bag :/ i let the wendys lady know about the mistake and she insisted that the baconator is the same thing -_- i know it isnt.

She tried to argue saying i…

I am 70 who travel frequently between Atlanta and Chattanooga. I ordered chicken nuggets at Exit 290 on I-75. They were dry and old. I walked back to the counter, placed them there, said nothing, and turned to leave. A young man asked why.

I said because they are not any good. ” At that point I went back to the counter and announced to the manager that they have lost a frequent customer. My phone number is 678-704-3146 if anyone cares about this incident. I am appalled.

I’ve never had a bad Wendy’s until... the Salem Ohio location. And it hasn’t been just one time. Not sure what’s happening there. Smells awful when you walk through the doors, service is absolutely terrible. Frie set out on counter long before order ready which by then food is cold.

No one wearing gloves that’s touching my food. ine I said , it’s every single time we go. Everyone makes mistakes, I get that , but continuously the same thing? We definitely have gave them the benefit of the doubt but will no longer go to that Wendy’s.

Boardman location is a little further but never had bad service there. Even ate at one last weekend in PA, all good there.

I am here in Denver Colorado and I had one of the worst experiences ever in my history of eating fast food. The location I went to is 2070 south federal Denver colorado 80219. I ordered the number 5 which is currently the bacon, jalapeno cheeseburger.

The quality of the burger on a scale of 1-10 10 being good. I'd rate the quality a 1. I also ordered without onions which was repeated back to me and yet completely ignored. My bun was very soggy from the grease on the patties.

Also had some very disturbing very disgusting chicken nuggets. The customer service was also very disappointing as I was treated with a lot of disrespect and ignored by employees helping themselves to some icecream while I waited a good half hour on a to go order inside!

I spent 22 dollars and am very disappointed…

you have lost my business from this location forever ..

You guys really do suck. The customer service is awful. I’m so sick of going to the Springboro, Ohio Wendy’s and the employees being nothing but rude. Acting as if you’re order is an inconvenience to them. Maybe you guys should not hire people who have no business talking/being around people.

I’m extremely disappointed, again at this company. I’ll make it my job to make sure no one visits the Springboro one again.

Hello, I would like to report a concern about a manager at the Harrisburg Pike Wendy's in Lancaster Pa. My husband arrived at the store around 10:10am and when he went to open the door it was still locked. The manager who gave her name as "Dee" opened the door at 10:15am.

The associate running the register apologized to my husband and said he needed to finish setting up the register, my husband said it was not a problem. Then Dee began to curse and say "he can f***ing wait" when my husband didn't say anything at all.

Once my husband ordered his food, he asked the associate if that is the manager, and he said yes. My husband then asked if he could get her. The associate got Dee, and my husband asked for her name. " The whole thing was unacceptable.

Your hours says you open at 10am, why…

My family and I go to Wendys twice a month, however I had a meeting at the Holiday inn in Eastgate Batavia, Ohio and must say it was the worst experience ever at Wendys! I ordered 2 jr. 72! DID NOT RECIEVE A RECIEPT!

As I was waiting was asked if wanted something other than coke as they were out! At 12:30 pm on a Saturday! I got a sprite! 72 and would have gooten 4 chicken nuggets also! So i sat down to eat and the fries were old and cold, and the fries are the main reason to go to wendys! Not happy at all!

The person at the drive through window was very rude. I ordered fries they had no ketchup. I ordered a ceaser salad and they gave me taco salad. When I told the person it was wrong she got an attitude and told me she can’t take the salad back.

I went to Wendy’s on sycamore road in dekalb Illinois and order a chocolate frost as I was eating I notice a little black speck that turned out to be some type of bug

Terrible service!!!!

So I called and asked if they have environment safe straws because my little brother wants to save the turtles and that's the only straws he'll use and when I asked, they hung up on me

I attempted to use a coupon today at your restaurant #1106. Any large chicken sandwich. (Of equal or lesser value). EXCLUDES ASIAGO RANCH CHICKEN CLUB¨. I ordered 2 spicy avocado bot sandwiches. The manager stated that she was unable to honor the coupon as it only applies to regular chicken sandwiches.

This is not how the coupon reads.

I didn't receive one of the sandwichs with my order while going through the drive through. Didn't see it until I got home.

Also didn't receive a receipt and they were about to close. Nothing I could do about it. Money wasted.

We go in late nights in order from the drive-thru. 50% of the time they asked us to pull up out of the drive-thru window to wait for a food as there is no one behind us or ordering. Seems to me they're trying to cheat some service time for your company would be something that should be checked into

If i could take away that one star I would. Had the worst experience. I was the third car in line in one of your drive ups. 36 mins later i gave my card to window one. The payment window. 15 mins later my payment was still not processed. I asked for my card back and went to Mc Donalds. At least they could have done was talk to me and explained to me what was going on. I had a $19.00 order. I have been eating at your establishment for many years and have never been this dissatisfied.

Chris M. Miller

I was on lunch break and there was only two cars in line so I thought I would be able to get back before thirty minutes well it took almost 5 minutes for the girl to take my order then I set in line for 20 more minutes.. I was late to get back to work and I didn't get my food because I was in such a hurry to get back to work so I didn't get in trouble..

I will never go there again.. and I still got in trouble..

The Wendy’s in swansboro, nc is very slow. It is slow when the lunch crowd is there or at night when there are five customers. There seems to be no organization. When the cashier takes your order, he or she leaves the cash register to get drinks, frosty’s and leaves the other customers waiting to order.

It’s not unusual to wait 15 to 30 minutes to get your order. At lunch, many do come in because they don’t have time to wait. The other night there were 6 people waiting for their orders and there was no one making hamburgers.

It’s taken me 10 minutes to get two frosty’s because the girl working the cash register just left to look for something. It’s so bad. There is no organization in the way they work. The people are nice but they need to get organized.

you will see what I mean. Thank…

The Air Conditioning system hasn't been working in the Hutchinson KS restaurant. The Staff service is excellent under the conditions They're working in and They all should be given a special thank from Wendy's corporation. It was 101 degrees outside and easley that hot inside.

My Daughter and Myself had eat outside cause of how hot and miserable it was inside. though the heat might.

I had a meal at Wendy’s on the weekend and I tried to recycle my containers and there wasn’t 1 bin of recycling, I can’t believe in this day and age, that they don’t have the recycling bins. I will never eat at Wendy’s again.

I waited about 15 mins in the drive thru & then left the drive thru, went insife & waited another 14 mins. 1 guy working the front end & NOBODY had any sense of urgency. Terrible..

They closed the doors early last night around 9:30 and it was dark in side and one of the new guys were jerks last night

Hi, I went to Wendy's yesterday and got one of there southwest (large) salads. The lady at the window had a big smile and was very friendly. When I got home I had to small salads. I called the manager and was told that they had run out of salads and that's why I got two small instead of one large?

I said I just wanted to call because I thought I might have gotten someone else's order. I ate one of the salads yesterday and it was just okay some of the lettuce was brown and I threw that away and something burnt my tongue like a spice not hot temperature .

Today 7/18 had the other one for lunch and it was horrible, the lettuce especially on the bottom was completely brown and the cheese was lumped together. avocado had a strange taste, the dog wouldn't even eat it, it also had that spicy…

Very dirty..peru ind..sticky floors..dirt..papers everywhere..wont go back

On 07/16/2019 I was in the Wendy's on 3620 Washington Blvd around 8:45pm. It took 15 minutes to get my order. I ordered a spicy chicken sandwich and a bowl of chili. The chicken was soggy and greasy I had to take the breading off just to eat the sandwich the chili was fine.

While wait for my order the cashier and the young lady at the drive thru window started arguing about how she was cleaning the frosty machine. The cashier told the young lady that she was cleaning it wrong and that some could get sick and the young lady said that she didn't care they went back and forth for about 5 minutes the manager didn't do much to stop them.

What disturbed me the most is how the young lady working in the drive thru didn't care if someone got sick if the frosty machine wasn't cleaned properly.…

My wife and I decided to try the berry burst salad from the store in Canon City, Co. Great salad, no blueberries! We decided to try another salad at a different store, Fountain/Security, Co. We ordered the apple pecan. No pecan, but they gave us 2 bags of almonds.

Maybe we're expecting too much or not ordering right. Probably won't try it again. Thanks for your time.

First, my wife and I enjoy eating at Wendy’s very much which is the reason I am reaching out. Who owns the Wendy’s in Lees Summit MO? It is and has been for a long time a terrible experience. Some would say a joke.

The service is bad, often out of things, very slow, very unprofessional, food cold too often, just a very poorly managed restaurant. This is a shame since it is the only one in our area. Can you not inspect or audit or train the owner/manager to run a better store?

poor management, unskilled workers, unprofessional service and always dirty.

My daughter slipped and fell on some water at this location and hit her head on the drink machine. She got a concussion from this injury and they altered the video footage to make me look like a lier!!!! Y’all will not get away with this! At the minden location!

No bacon

Very poor service I will not never go back there sun city.ca

I do not appreciate being asked to donate money to a charity that I don"t know anything about.

Also, I went there to purchase food, not to be panhandled. This puts a customer on the spot. They lost a customer.

Clayton Ga. store and Franklin N C store. I eat at Wendy s a min of 4 times per wk. these 2 stores are a disaster compared to the many I visit. Staff are are the same. Sandwiches ore made. Tough meat. Tasteless.

Fries yesterday trashed by all. Cold fries. Gee. A a min small drink. 29. Really??? Mgr to the district level. No response Sad

I went to the wendys on butler st. in pittsburgh on 7/16/2019. I ordered the chicken parmesan crisp salad @ a large unsweet tea. The salad was to have grilled chicken in it. When I got home. The whole order was wrong.

I received spicy chicken on my salad. And a large sweet tea. I'm a diabetic so the tea was dumped out. And I don't eat spicy foods. So that went in the trash. It was a waste of close to 10 dollars. Very dissapointed.

My wife and I were coming home late from a Hospice where her brother was being kept and we stopped here because they were open late. (Not Busy). We had a simple order. I ordered the triple Baconator , my wife ordered the Homestyle Chicken Sandwich.

We were told that they were out of the Homestyle so they gave us two pieces of I really don't know what, instead of what was supposed to come on the sandwich.. We didn’t check our bags until we arrived home, so we had no recourse at this point.

My wife tossed hers in the trash. I ate mine even though it was cold and tasteless. "I was hungry" You know what I mean? This visit was a very sad excuse, even for fast food. (fyi: We had a long wait in line).

I usually enjoy Wendy s food, but I'm not sure any more.

I had checked menu before stopping g at store. I went in and asked for the Mushroom burger only to be told it was no longer offered! I was so so disappointed. As stated , is shown on WEB menu.

Please please consider bringing back. Mushrooms with grilled onions would be delicious! Why was decision made? Have been going there in 5 states I ‘ve lived.

Went through the drive thru at 7530 Martin Way E, Olympia, WA 98516 and ordered a Baconator combo w/ coke and NO ketchup about 25 minutes ago. When they asked if I wanted a receipt, I said no thank you.

Now I'm home and this burger is covered in ketchup (including the wrapper) and there are 2 - 1 1/2 in. ). I'm all the way home and pissed. The staff was very nice and the service was quick. I'm just upset that after craving this burger, that's what I got. Not okay Wendy's!!! 48. Approximately 3:05pm PST.

I was recently on a road trip with my family and stopped at the Wendy's located in Nephi, Utah (7/11/19). There was a gentleman that was inline between me and my son who left shortly after I arrived making me the 3rd person in line.

My son decided to put his order through the online app so we had to wait for his food anyways (making me the 2nd person in line). When I finally got to the front of the line (after a 30 minute wait) the kid at the register wouldn't even take my order.

He just kept looking back to see if the 5 people working in the kitchen was ready for him to put in another order. Being at the front of the line gave me a good view of what was going on.

While waiting (at the front of the line) I noticed the lady in the kitchen pushing the meat down on the grill without gloves…

My granddaughter and I were just at Wendys in Mansfield,Massachusetts. We were in the drive thru line for 10-15 minutes and during that time we saw two different people have to get out of their car and go inside due to wrong orders.

When we ordered our food we were very specific as to what we wanted which included a PLAIN Doublestack with NOTHING on it including no condiments just the 2 burgers and a bun. The person repeated our order back to us correctly and it showed up correctly on the screen as well.

However, when we got our order the Double Stack came with EVERYTHING on it! My granddaughter also had a hair in her milkshake! Needless to say, she did not enjoy her lunch. Three wrong orders within 10-15 minutes does not seem like a very good record.

Hopefully this will be looked into…

I had to place my order 3 times and it still came out wrong and the crispy chicken sandwich was simply awefull. It was dried out piece of chicken with a piece of lettuce I wouldn't give to a rabbit.

The slice of tomato was almost invisible. Some thing has gone wrong with your company! Maby you should go back to Daves principles. Crispy s chicken is going to hurt your business in this area of you don't get your act together.

There are girls that work here with very long and unruly hair that are not wearing hair nets. They are serving food without following proper hygienic practices.

Iam also a truck driver. My wife and came to store and placed order as always got it and left. Was at truck stop in kenly nc I-95. we ordered awesome bacon double cheeseburger comb. A Daves double combo, and a baconator combo.

We left with order we was gave, got down the road about 60 miles and found out this was not correct order, or it was made wrong. Either way it was wrong. We ask you to please fix this. We are very loyal customers.

Thanh you Terry Jones, phone# 252-469-6881

I ordered 2 S’Awesome cheeseburgers last at the First Ave. location Evansville, In. 2 sandwiches and fries cost $13. It was worth 0! Sandwiches didn’t look anything like the picture and clearly was not fresh. It should have had 3 pieces of bacon and had maybe 1 all broken up and 1 pickle, no lettuce and it was not a third of a lb. of meat.

It must have been microwaved because the bun was flat and stuck to the food. A $1 McDonald’s cheeseburger would have been better! Absolutely the worst fast food ever!!!!!!!!!!!!!

Really Wendy's 60 cents for cheese on a small chilli I can see extra charge up to 25 cents but that is really unreasonable charge for a small amount of cheese

Tables and floors were disgusting. Had to wipe our own table off before we sat down. Then I went to the bathroom and there was NO toilet paper in either stall!

We recently had lunch at the Wendy's located at 1507 E Fowler Ave, Tampa, Fl. I've patronized Wendy's restaurants for many years but never had I seen such a disgusting location before.

Dirty inside and out. Tables and chairs in disarray and unkempt tables. The staff were very rude especially the woman behind the cash register. The cook next to her was equally as rude as she continued to engage in conversation while preparing our food.

The cheeseburger that I was given was most likely cooked several hours prior to our visit as it was hard and barely hot. The French fries were equally as bad as hey were cold and old.

I will never return to a Wendy's restaurant again as I was appalled at the conditions and determined the money spent was a complete waste.

Thank you.

The Wendy's in question is in South Haven, Mi. I was there with my family 7-12-19.

First the drink machine had no ice, the soda was flat and warm And they were out of straws. Instead of letting people know when they ordered, or even running across the street to Walmart, they let every single customer discover it themselves.

To which they replied " the truck is on it's way". Very disgusted we sat down opened our burgers to discover they were cold. Who is running the ship??!!! Very disgusted!!!