Wendy's

Good morning. Yesterday I purchased a $5 Chicken sandwich biggie bag, & and the limited time pumpkin spice frosty and I ended up feeling nauseous, and after examined that I wasn't feeling well, I ended throwing up 2 hours later after eating what i had spent $5.50 on.

I ordered a burger and some fries and a large chili when I got home the large chili was less than a half full it was the size of a small chili but I paid for a large chili. Quite angry

I went to the Wendy's restaurant number 00011806 at 1510 East Franklin Blvd Gastonia NC on Saturday at 3:39 pm went I went inside noone was at the register after a few minutes a young lady whose name is venlencia walked around she had earbuds in one ear talking on her phone she asked me for my order whe on the phone which made me have to repeat things twice after I paid I took my cup to get a drink decided I wanted tea the managar was standing there I asked him if they had any tea he just looked at me and

after doing what he was doing which took a few minutes he grabbed my cup and put tea in it never speaking and walks off when i got my food the young lady handed me the bag and I look inside and informed her I didn't receive a small fry I paid for she was still talking on her phone so she…

I did an online order around 5:00 pm and paid ahead of time. I selected to pick up my order at the drive through window. When I got to the window, the girl informed me that the frosty machine was broken AGAIN.

I said "Ok" waiting for her to offer another beverage or something. She stared at me for a few seconds and walked away. When she came back she just told me that the fries were not ready. I asked her what they were going to do about the drink.

She basically said that she didn't know. Again, no offer to try to make it right. She was just going to leave off a beverage that I paid for.

Finally, I asked if I could have a different drink. She said she guessed so. I asked for a pumpkin coffee and all she said was that they didn't have that either and stared at me. Of course there was no…

The employees could care less if your there or not and if they actually did an order right and gave it to you the way you ordered it for a change it would be great!! And what happened to throwing in the condiments that SHOULD come free and automatically with whatever you ordered?!?!

I have worked at many fast food restaurants and i actually CARED if people's orders were fixed right. It has seemed like the more the employee's make, ...... The less work they do for it!! It has gotten ABSOLUTELY RIDICULOUS!!!

The manager put something in my food that gave me very bad gas for a week. I go there a lot and use the coupons that come in the mail. Idk why the manager did that ,but she did. I ordered 2 bacon baconators and they had no bacon on them.

When I received my food she winked at me, I thought it was odd but just left. When I got home I realized there was no bacon on my food. I called 5 times and finally she answered and gave me an additude.

That's when I realized why I had such bad gas for the past week. She could of gave me colon cancer. I'm an not joking or lieing.

I was in your store on woodman drive dayton ohio 45432 tonight and witnessed your night manager putting another customers sandwich in the trash can then remove the sandwich could barley stop laughing continued to wrap it and serve it to the customer and her little girl prob between 8 and 9 this evening give or take ...

didnt catch her name but i did hear her say something about the customer had previously complained about an order and she had done the same thing with the same customers food when she had complained about her order prior to tonight ... Im actually trying to figure out who i can contact other than wendys because clearly this wasnt the first time the manager had done this not just to the one customer who knows how many more orders was contaminated and

the way she encouraged…

I’m not sure you to contact but the Wendy’s store in Peru,IN is bad. It’s dirty! Trash on the floor. Tables all dirty. Counters dirty. Rude staff. Gnats on the food when served! Staff cussing the running out the front door then not even 10 mins later another staff doing the same!

They need shut down with how bad it is! The manger was also sitting in the dining room with his feet kicked up while staff was cussing and running out.

The Wendy’s located at 912 W Galbraith rd, Cincinnati, OH 45231 say they are open @ 630am but every time I pull up at 7am they aren’t open always saying they are short staffed and need more time to get ready. I really love y’all breakfast but most mornings I have to go to Burger King. Not ok.

All I ask is for this location to be open and ready to serve at the time posted.

Went to Wendy’s in Peru Illinois on September 8th around 6 pm. Lisa took my order, which was just a $5 biggie bag. 65. She ripped us off with $10. They didn’t give us a receipt & said they were to bust to count the drawer. We waited an hour.

The supervisor didn’t help or care when we told her what happened. We aren’t returning there anymore after getting ripped off twice!

I went to drive through on Saturday September 9th. Young male at drive through “ what do you want ? ‘’. Not , may I help you ? , good morning, just what do you want? I’m thinking ok rude teen.

Pickup window I get “ here” , not thank you, come again, have a nice day. Would Dave Thomas be embarrassed to know what happens in his restaurant?

Second email. I have not been called to discuss my previous email about a week ago at the Sellersburg IN Wendys on the evening of Sept 1st.

email or phone 502-310-2320 are best.

The Wendys location in Lillington have had a non operating catsup pump for over 3 months now.. I visit once a week with my son in law. It reflects badly on the store manager. Other than that everything is top notch! Thank you

Most of the time the store and the personnel are very good. How ever on thursday evening may have a different manager on duty, Inside the store when ordering they always want a card or exact change for the meal. 00 bill.

If one goes through the drive thru no problem taking your money and giving change back.

I ordered 2 Baconators and large fries. The Baconators were overcooked and the fries were barely lukewarm. When I complained about the fries, Doris, the service host and looking quite annoyed, said they were just cooked. Not so. She did exchange them for freshly cooked ones.

The Baconator meat was overcooked and dried out. They were probably made quite a while ago and were served to us when ordered. The attitude of the service host left a lot to be desired. She appeared disgruntled that I returned the fries for fresh, hot ones.

I should have also returned the Baconators as they were hard to chew and digest. The soda machine was not working and when it finally was fixed, the choices we wanted displayed 'not available'.

I purchased food at Wendys and ended up with Salmonella. I was in the hospital for a week. The doctors did state that it is what i ate. I purchased the strawberry salad. I feel that it is Wendy's responsibility to take care of my medical bills and the lose of wages and pain and suffering.

I don't want to have to hire an attorney to take care of this. Please E mail me back ASAP.

product not the same as advertized

I went to pick up an order for my customer today and There was this woman all by herself handling the drive thru.. It took probably 20 minutes. I felt bad for her. This is not fair to her! Why can't Wendy's keep employees and get better help.

I give her a 5 star for doing that job by herself. Pay your employees better so you can keep them!

Good evening,

My name is Angie Lebron and unfortunately this is something I have never done, which is place a formal complaint against hard working workers who serve and try to due their due diligence. I have previously had manager experience in my younger years and know how complicated and difficult it may be. How ever, as I went to visit a Wendy's that I always go to, I had a terrible experience with the Manager that was on duty. My family and I went through the drive-thru which we frequently do, the sign that was displayed had the value menu for either the 4 for 4, $5 biggie bag and $6 biggie bag. Underneath it there is an offer that says Buy 1 get one for $1. Upon ordering I requested for that special. I understand that employees make mistakes, but as a former manager I know that…

Your store in Rapid City, SD on East North street was absolutely horrible. First of all we waited so long that cars drove off, and when we got to the window the girl was extremely rude. She dropped a bag on the floor picked it up and literally threw our food in the bag Al but threw it out the window then slammed the window.

We stopped at a wendys in fulton, ms. It took the lady at least 5 minutes to get to the register to take our order. She gave us our drink cups and got over to the drink machine and there was piles of "colored" ice dumped out to the point where I couldn't get my cup in there without touching the dirty ice.

Only to find out after 3 attempts to get three different drinks that the machine was out of syrup and a very pale colored drink came out that was nothing but carbonated water, hence the big pile of ice. Went to get tea and there was no cover on the top of the tea dispensers and they were also empty.

Then we get our order after about 10-15 minutes later and guess what, they didn't have any Ketchup to give out and didn't even offer to get us Ketchup from their cooking area. So today we…

So I ordered the 6 piece spicy chicken nugget with ghost pepper ranch sauce, Ghost pepper fries, and a Jr. Cheeseburger Deluxe. The burger was delicious but I did not get the sauce for the nuggets. And my ghost pepper fries were just regular fries.

They did not have the sauce on it at all. The situation with the ghost pepper fries has happened more than once. The employees need to stop forgetting to put the sauce on the fries or at least put it on the side so I can put it on myself.

And they need to remember the sauce for nuggets. When people order something, they expect to get it.

2nd sheet. They would not sell me frosties at the advertised price even though the signs were still on the counter and in the windows. Said the offer must have gone off. They could have done something to remedy the situation since it was advertised on and in the bldg.

He took the ad off the counter right in front of me. This was after I ordered. I told him that it was illegal to advertise and not fulfill. He walked away saying have a good day. This denotes poor management here and a chance that there could be problems with the public etc.

Wendy's -- Forestville, MD I would like to know why this Wendy''s do not do the following (1) They do not repeat your order (2) and more importantly THEY WILL NOT GIVE ME A RECEIPT even when I request one. I am told that no receipts have been printing all day.

and it would take too long to pull it. This is continuously happening. I would like my receipt!!!

This complaint is a combination of a complaint and a suggestion.As I am bored to tears with your tv campaign.It would score much higher for you to repair your product..spoiled food in orders,filthy branches,probably unfavorable and un appreciated employee environment .,poor employee selection,and cutting all of the same corners with the food..If you dont care and have no pride for the food,then get out of the business..Any idiot could do what you got going

On August 29, 2023, at 8:15pm, I stopped by Wendy’s, 3887 Union Deposit Rd, Harrisburg, PA 17109 for chili. ” Although the dining room advertised as being open until 10pm, I was told they were only taking drive through orders.

First, I don’t understand if someone was on break, where was their replacement?

Second, if the person approached me was working at Wendy’s why couldn’t they take my order? I don’t consider this type of treatment encouraging me to return to Wendy’s when there are other fast-food restaurants in the area. I went back to my car and went through the drive through for the chili.

I am bringing this to your attention because this is a case where the customer service was poor, and I believe management should be aware of this situation.

Ive been waiting on service at Wedys...University Blvd North Charleston SC for an hour in drive thru. From 3 pm to 4pm on August 30th. Approximately 25 cars have left the store. I attempted to call. And a lady answered the phone saying to continue waiting. At no time did she say theyre temporarily closed. ...This is the worst experience ive seen in my adult life...

843-425-0538

I have been a frequent customer of Wendy's for years, but in recent years I noticed the burgers have been making me sick. I went to a location in Selden, NY about a year ago, ordered a Dave's double burger and within a couple of hours I ended up getting diarrhea. I thought it was me until a few months ago wanted to try eating it again. The same result, the mgr gave me a refund. I don't know what kind of meat is used, but it's not beef.

Kathryn

I recently went to Wendy's in Cranberry Twp. PA and had a bad experience. A friend and I went to the drive-thru around 8:30 pm. We were in line for about 40 minutes which we thought was ridiculous for fast food.

Then, after all the waiting, we finally received our food and it was cold. Needless to say, we were very unhappy and haven't gone back since. Thank you.

Why do your stores always shut down breakfast early this is the 5th time in-between 10 and 1030 and breakfast was changed or changing over I've been in line 3 of those times when it changed your breakfast fries are the best thing on your menu and your stores should keep breakfast going till time advertised

Came to wendys at 10am they didn't want to cook my breakfast baconator instead they tell me they are out of sausages which they were not. They were very unprofessional and this is often because I go there often. The food always take a long time to come out and when it does fries are burnt and dry.

The chicken nuggets are never fresh. Please see to this location on northside drive jackson mississippi

In cancelling your Grilled Chicken Burger, we have cancelled our 35 year relationship with Wendy's. Have a nice day !

Ordered 4 combo meals which I thought was simple the person at the drive thru kept repeating the wrong order I told her no 5 times and repeated my order again she said if I was go to be this difficult I should have went somewhere else. She told me to pull up and repeated the wrong order again I corrected her and told her what I wanted she handed me my order and closed the window I paid for a order I didn't want she gave me what she wanted me to have and

not what I ordered never again will I go back

It took me at least 30 minutes to get thru the line. When I got to the window there were at least 5 employees just walking around. I ordered a classic chicken sandwich only with a large tea. The chicken sandwich appeared to have been fried and refried .

It was tough as leather. You would be doing yourself a favor and close this store. No matter what time you go you have a long wait. Some times the dining room is closed some times the drive thru is closed.

Today they could only take cash. This is the worst Wendys for service!!!

I went to my local Wendy’s expecting to get a pretzel pub cheese burger. To my surprise it has been replaced by the new loaded nacho cheese burger. I find the nacho burger much to spicy for my taste! I think that that switch was a poor decision on on Wendy’s part.

The promo I saw said that the nacho burger is supposed to be competition for Taco Bell. There is a Taco Bell very close to my local Wendy’s. If I want spicy food I could have gone there. I miss the pretzel pub burger very much!!!

The manger named Jeff and the employee named Christy Honaker in Lebanon Virginia are sneaking around dating and hooking up when it is against company rules. This is not the first time the Christy Honaker has done this she also was going and sleeping with the manager named tye.

Below I will have a few pictures of messages between Jeff and Christy. And I also know that Christy Honaker has been drinking on the job and management has let her get away with it. Thank you

I spent a half hour today in Wendy's drive thur and left because the line was not moving, not at one but two Wendy's I called the second Wendy's while I was sitting in line and ask if they were working today. She replied yes.

I ask her why the line was not moving and she hung up on me. Now that's customer service! This is not the first time I have left a drive thur at Wendy's but it will be the last time! I am not returning!

The Wendy's located at Hall Rd & North Ave in Macomb, Michigan - Ordered a Combo #3 & #5 (Sometime between 3pm and 3:40 pm Eastern). The #5 wrap chicken was very hard for me to chew. Almost like the chicken was been sitting out for a while.

Sunday night there were no outside lights on at 10 pm . The menu board was even dark the place appeared closed. Tonight, they had no baked potatoes When asked, I was told they had lots of help, but no one put any potatoes in the cook This was at Warrenton MO

I drove down to Wentzville and had great food and great service

Sumter SC Wendy’s on broad st last 3 times I have been their employees were fighting and cursing each other. This makes service slow and a little scary. I like the food but I am done will never go back.

I could understand once but 3 times there is some kind of management problem

At store#5446 which is in Ellenton,Fl. I ordered 3 meals and had to repeat myself several times. They still got the orders wrong. I ordered a baked potato and they said they were out of potatoes. That may be true.

Since Doug left that store it has gone downhill slowly. You need to get Doug back in that store instead of having him fix all the problems all over Bradenton.

I will hold up the line and check my sandwich’s from now on. Thank you for your patience and time.

Drive thru lady rude. And never ever does anything. Never puts the correct things in the bag. Bake potatoes and sour cream but no cream no butter. You suck

I will not go to Wendy’s any more at island rd in Philadelphia, if you order from the app they make you come inside after waiting in line at the drive in window , why order on the app then wait then go inside , why have an app when you can just go inside does not make sense , I do macdonald no problem with the app order pull up and it’s ready easy easy

I ordered and I asked for the one dollar add-on to agave single I made sure that it was recognized by the staff politely I got rung up and the man didn’t put it on so I offered to pay for it. The manager had to be called in and the manager said very rudely I doubt you even ask twice I was offended.

It’s the Wendy’s in Florida at the loves truckstop off. I 75 in Bayshore at 4:00 PM. I’m going to call and complain.

Also man is very rude.

I dont receive my refund in my card yet.

Hello I had to leave this review for Wendys location that's in Portsmouth Virginia on Victory Blvd by the Casino. Well that's the most nastiest WENDYS I ever went to especially for a area that has a casino near it.

This Wendy's need knew management need knew good employees that care about customers and the food that they serve. I went to Wendy's on Victory Blvd near Victory Crossing and the service was horrible. Food was cold burger and fries soda machine not working.

The cashier scanner was not working for me to use my app. Could not use the bathroom because they did not want to give me a code to the woman's bathroom but the men bathroom was freely to be used by men only. Employees so disrespectful l.

The health department needs to go to this location and shut it down. The dinning area…

Staff is absolutely terrible and have had several complaints but nothing is ever done. Kings Mountain, NC

Went to Wendy’s on Main Street in Dayton Ohio Aug 19 around 3 pm. My order from the drive thru was messed up. No receipt was given. I ordered a baconater combo, I got a cheese burger with 2 pieces of bacon , catsup and mustard.

I wanted Mayo onion lettuce.

What did you do to it? I think you added those white beans. It sucks won't buy it anymore. Steve long

Location on Tarentum Bridge Road, New Kensington, PA. Order on app for drive thru. When I spoke that into the speaker I was told I have to come inside. When I asked why she got pissed at me and said pull to the 1st window and speak to my mgr.

as I got to the window all I hear was shit talk about me. Mgr said girl thought it was door dash. She never asked and I even told her I wasn’t dressed to come inside. I sat for 30 minutes waiting for my food while 6 employees stood around and laughed and joked around.

At least 2 cars behind me left. didn’t say a word and shut the window! I yelled that she needs to learn what communication! Disgusting lack of communication and customer service.