Vodacom

I paid an account fully and I was told to wait 24-48 hours and even the amount I was paying got some interest even after I did a settlement which we didn't agreed on , now I'm waiting to my clearance letter to cancel the contract but I'm always told to wait and it been 7 days since I paid up the account

Been phoning since June

Router faulty , Vodacom refusing to replace even after technition said that router is faulty

Paying full account each month , but not getting any assistance , phoned 15 times since june regarding issue . Was submitted as urgent , still no resolve please assist thank you

I am writing to lodge a formal complaint regarding my cellphone line, which has been blocked since 29 October. I settled the outstanding amount on the same day, yet my phone is still blocked almost a month later.

Since then:

I have visited a Vodacom store three times,

I have called customer care multiple times,

Each time, the call centre’s automated system sends me to TOBi, who promises to send an SMS — but I cannot open the SMS because my phone is blocked.

This situation is unacceptable. I have been without calls, SMS, and basic phone access for weeks, which has affected my work and personal life. I have fulfilled my responsibility by paying the account, but Vodacom has not restored my service or provided any effective assistance.

I phoned beginning April to cancel my data contract with Vodacom because I was paying R404 for 10 gig (old contract). I was offered a new contract and when I received the documents via email realised I will be locked into a long term contract again so had the new contract reversed.

The lady told me it will take a month to reflect as reversed so I can only cancel my contract at the end of April but will be able to do it with immediate effect. I phoned on 1 May but call was not answered.

Phoned today 2 May - held on for almost 20 minutes just to be told cancellation can only take affect end of May so I will have to pay for another month R404 for 10 gigs!! This is unacceptable. Please assist with immediate cancellation and refund. 0726102958.

I want to buy my data pay as you go

I wish I could score Vodacom 0! My husband, Rob Field, has been trying to get an issue resolved with Vodacom for the past 10 days. One cannot get past the "front line". He has spoken to at least 30 different people at the Call Centre.

Most of them promise to "escalate" the complaint and/or phone back. We have a B&B and having no internet is a huge issue. Plus Vodacom happily debits our account but we seem to have no recourse for help. The problem started in January when our account was cancelled and they said Rob had given an instruction to cancel the account but he didn't and they could not provide proof of his supposed cancellation.

Someone at Vodacom eventually did reinstate our internet.

However, our account was suspended 10 days ago! Frustration isn't the word. I hope you can help…

Money was deducted on three separate occasions from my bank account in 2023. I have never opened an account with Vodacom or given Vodacom my account details or permission to withdrawn money from my account. 50 plus my bank charges and the inconvenience of having to go into my bank to get these charges reversed.

I have phone and emailed Vodacom in this regard. Instead of investing and appologising, Vodacom have handed me over to a incompetant debt collecting firm. They keep phoning me looking for money. It seems that it is easier to give a firm some commition, instead of investigating this and resolving the issue.

I was nearly scammed out of money and Vodacom continue to add insult to injury. Regards Kevin Harvett

Good Morning We both upgrade at Vodacom Kolonnade shopping Mall Montana. On the 31/10/2024 Salome received her phone as they needed to order the correct storage size, I Amanda had my phone on the 26/10/2024, data was transferred, when we get Salome`s phone on 31/10/2024 I asked a few questions to Tech guy named Musi , and

he was fast and irritated and keep on saying he does not know the Samsung phones. Then we ask Vera Botha which was a huge disappointment. She need soft skill training as she came over very aggressive and not customer focus.

I ask about the onedrive and microsoft just to assist with the set up, she said she does not know it, it is Samsung I must go to the samsung store. I ask her does her phone dont have one drive or microsoft.

She then said let me help you, I open the…

Poor service at Vodashops in Pietermaritzburg-Brooksidemall and Liberty mall. I have contract ,I’m charged for service which I’m not receiving! My email address is -luguvima29@gmail. com

They are liars about the contract deals they keep increasing the money I'm suppose to pay R400 something but the deal was supposed be R290

Vodacom is selling defective products I bought an iPhone. Charge from vodacom Rustenburg mall it didnt last me for a month upon requesting for an exchange the manager refused to exchange it for me she insisted that I buy a new one in a very rude manner

I requested a cancellation of fibre contract in August 2022 paid the amount as was instructed and emailed proof to [email protected] on 23/08/2022. On 01/04/2023 the contract was reactivated without my consent, and now billed over R9000 and vodacom is failing to tell me who and how was it reactivated and refusing to listen to the voice recording August 2022.

I will recommend Vodacom to NOBODY. I have tried to cancel a contract with them now for 2 months with no luck. They literally *****ing money from their customers. My contract expired in January 2024 (not the upgrade date the expiry date) they still charge me for a phone which was paid off an extra R800 per month and when querying the person tells me that if I you are out of contract I get charged "normal rates and

not discounted rates", so in other words I pay more for my data then the "pay as you go" clients??????? How the hell does that work? ) Then when I could…

00 and was confirmed by the agent who assisted me to upgrade. Now my account shows an extra amount which I calculate as VAT. Being a lawyer I know that venders must include VAT when giving prices, so your website as well as agents are misrepresenting clients, which is a bad and unlawful act.

It is a 30 + 30 GB data package, so you can check on your website, it does not say anything about VAT so clients are let to believe it includes VAT. This is unfair and misrepresentation. I intend to bring this to the attention of the Consumer Council.

Good day.

On the 1st of March 2023, I purchased a Vodacom SIM card but had to cancel it the following day, on the 2nd of March, at the Vodashop in Fauna Mall, Bloemfontein because it was not working. I paid the cancellation fee at the shop and was assured that the contract was canceled on their side.

However, this year, I received a call stating that I was behind on payments for a SIM card I never used and had canceled on time. I called the head office on the 8th of February 2024 to enquire about the matter and requested my Vodacom sim card cancellation letter. The representative promised to send it within 48 hours, but I have not received any response from their office yet.

Could you please email me the cancellation letter to [email protected]?

I'm absolutely appalled by the lack of integrity and customer service that I am unfortunate to be the bearer of, from both you and Vodacom.

I am yet to receive any form of feedback or relief from your finance department regarding my refund. How utterly shameful Judy.

I expect my refund Today from your finance department. No if's, ands or buts, otherwise I'm taking to every social media platform available and I WILL bring Vodacom to book. All names included.

And all this over a mere R145?

Renewal of contractcwithout my permission. SR240306-973497. Sent numerous emails and no call to resolve this matter.

Requested contract cancelation on 19Dec for 0826435491 for keep number and pay as you go, the agent illegally added a whatsapp order to my contract after I seceral times said I do not want to pay a cent after contract cancelation per month, I have been phoning every day since 19Dec, because I still also have not received my cancelation email and no further confirmation that the whatsapp open order has been closed after requesting it was illegaly added, I also request action taken against the agent, your feedback or contact is requested urgently. Ref no is 5-36105687313985.

Almost 3 weeks no fibre reported problem on 21 Nov 2023 till date no feedback and no resolution on this matter, but they expect payment for a service that is not given

I have experienced horrid service from Vodacom since I started a contract. Vodacom and people in its employ went against whatever was promised. Now that this contract is over I am not allowed to cancel till they upload my contract 36 months later.

After 3 calls to cancellation my problem is still not addressed. Pathetic service and I would never ever recommend this network. They treat customers like crap.

CSOC and transmission is the extremely bad service. Not interested in helping you.

Vodacom client account deactivated for no reason, account with Openserve Unlimited data. Numerous calls lodged, four days later.... all they say is your account has been deactivated, and it will take 7 days to find out why..... HOW PATHETIC!!!! WHO DEACTIVATED OUR ACCOUNT....

AND WHY CANT VODACOM ACTIVATE IT AGAIN.... This is just a scam to get clients to buy data, because the wifi is not working. This is costing us a lot of money. And best of all they can not give us a reference number..... calls apparently being recorded.... bs. We want ANSWERS NOW.

RUDENESS BY THE GUY NAME SHADLEY IN GREENACRES PORT ELIZABETH .EASTERN CAPE. I CAME WIRH RHE QUERRY THE GUY SHOUTED AT ME VERRY ARROGANT AS I NEEDED ASSISTANCE EVERYTIME I TRIED TO EXPLAIN DOES NOT EVEN LET ME TO FINISH AND WHEN I ASK HIM HE JUSY BEING RUDE AND SAY OK WILL KEEP MY MOUTH SHUT ..THIS IS NOT THE PROPER WAY AS WE NEED TO UNDERSTAND

A Vodacom Consultant Scammed me.

She offered a free laptop, data, router, reduced subscription and was told it would not affect my upgrade. I said this is too good to be true so I called Vodacom and found out it was a legitimate Consultant who called me. I was very excited, a gift for being a loyal custmer for 30 years. This was short lived, In january I get a quotation for the laptop and in February I noticed my account was being debited for the laptop. I was lied to, scammed and deceived. Vodacom are taking no responsibility they say it was an error on their side and I am to return the laptop with no refund. This was NOT an error, the consultant knew exactyly what she was doing, she knew she was lying to me and decieving me. It was done on purpose. Now I am trying to sort this out and…

I have 5 contracts with Vodacom.... x2 where fraudulently upgraded without my permission.... almost 4 months ago... up to this time only one has been rectified... I have logged so many complaints and spoken to do many consultants... to no avail....

my account still has not been rectified... I'm still paying for an upgrade and device I don't have... this is very unprofessional.... and very bad on Vodacoms side I am very disappointed in there service.... complaint no is 0662866182 ref no GAU009594/23 Kind regards Natasha 0721262731

My husband made contract with my sim card in the so that contract ended last year September 2022 I have also filed complain to ombudsman

Now someone renewed it without his consent , I am a witness he personally told the person he doesn't want contract because he no longer works I also recorded those conversations and saved them in memory stick

I also run my business with that numbers

I will sue Vodacom for a lot of money I'm losing While I loose customer Vodacom will pay more

Good day

My name Tshepo and I am struggling to make a sim swap with Vodacom for the number i have used for the past 11 years, I lost my phone last sunday 22 October 2023 and reported this at vodacom to do a sim swap but the vodacom4u shop in wonderpark Pretoria is not helping me.i have contacts that need to call me..i dont have access to my emails my banking apps and other things that need verification musing my old number. It has been back and forth between Vodacom and trade partnesrs and Exclusion departments. can i please have my number back. The agent said i should call a certain mr moyo he will help me but how one call 135 and ask to speak to a vodacom employee to help a customer with sim swap..Vodacom is failing me. I am a consultant in various software and my CV is on pnet and…

Good evening. The signal for wifi and cell phone is absolutely horrendous here in Gordons Bay. We stay in Fairview Golf Village. I have just renewed a contract with you and wish I hadn't. I have brought this to your notice before and each time I am told that the signal will be upgraded at some stage. Nothing appears to change.

I have another phone on contact with and will give serious thought to changing service providers. Kind regards. Peter Gamble

This company is useless. A JSE-listed company does not have a system where they can change bank details to issue a refund. they have a bunch of useless agents working there. worst service provider.

Operator is un helpful, even after explaining the account number is not reachable while drive. Needed account to be set in right standing as it was paid. Needed to buy data in order to work while traveling. Operator kept asking information regarding account, which cannot be checked while driving.

Its extremely frustrating to have to call every month to sort issues out with account, even tho the amount was paid on invoice!

I purchased R50 airtime for cell no 0799767715 only to find out that the sim expired i have been trying to get a refund since last week monday but no answers from vodacom. What can i do.

I have been trying to cancel a phone contract with Vodacom for more than two months now. They made contact with me when I made the initial request and I thought all went well. They ended up cancelling the cell phone contract and not the phone contract (which I did specify very clearly).

Now it's like communication has been cut off completely. The frustrating part is that I am not in SA which makes that matter even worse. I honestly do not know what to do anymore. This is the second problem I've had within a year, the first being adding a R99 data bundle to my account that did not approve.

I Tsundzuka Tlakula dispute the vodacom invoice that was sent to me, saying i purchase Airtime Subs - RED Flexi 75 Line Rental not from airtime. this is really fraudulant. I have been using vodacom for over 15 years on my 0721637554 and was happy until they billed my 0826109030 invoice.

I Pay R284 per month i cannot afford to pay this amount. this will lead me to change network for better service that getting hidden charges with our bad economy. this is unprofessional, vodacom is not treating clients fairly.

Hi, one of Vodacom agent scammed me over the phone, he called me and offered extra data on my existing contract with minutes and promised me that there will be no charge for it ,I gave him a go ahead when I check my monthly bill is more with R200 , I called and emailed them to cancel it No one has come back to me worse email ....

Trying to get service from Vodacom and a conclusion to a simple task they need to do, changing a expiry date of card for monthly payment to them, is like pulling teeth. a service ticket has to be logged which takes them longer than the 12-24 hours they say to contact you.

When they called I was on a business call and then again in a meeting, so they then make the decision to close the ticket because they didn't get through on two attempts. the ticket should stay open until they have reached a customer or they need to send a direct e mail to the client to conclude the issue/complaint.

I cannot rate them but a zero for service as this is not the first time as a customer I have gone through nothing but frustration to get them to conclude a task after numerous complaints that is so easy and…

I paid vodacom off a long time ago and still i get billed screwing up my credit score. I have laid complaints, i have been to stores and even have emails proving that my account has been fully pad. I need this rectified ASAP.

I will be taking this to court should it not be rectified shortly

A lady called me on the 29th/09/2023@ around 10h00 stating that my two contract cellphone numbers are due for upgrade my response was that I don't want an upgrade because I am waiting for the generated date as to cancel them as I can't afford as I have many contracts I am going to use prepaid tomy surprise i receive sms saying I have upgrade two contracts please can u cancel new ones n be on the old ones

I tried to put a claim for a stolen fone at vodacom insurance and im just not getting any assistance i've getting transfered back and forth and they eventually hang up on me and when i call again i get a new agent and its the same process over again and they dont bother calling back and there is no communication so im frastrated and

i need answers so that the matter can be escalated if im not getting any joy. And to sure that they really dont want to help when i submit the documents they requested they just dont go through.

Hi hi I have a vodacom contract that expires and I'm due for upgrade when I called the call centre to cancel out my contract there is no answer from nobody and I didn't agree to pay it to upgrade a two-year contract I want to be on prepaid so the woman just put me on contract so please can you sort this out because I'm not gonna pay for that and vodacom is so on our fill because they don't answer the phone when you try to phone thank you

Poor to NO signal in the Cullinan (Pretoria) area. Please investigate!

Ever since Monday 18 September 2023 the Cullinan / Lezwene Estate area has experienced BAD to NO Vodacom signal! This is a major problem when tying to work from home or send important messages. I have been a loyal customer of Vodacom for many years and expect the company to up their game!!

i bought a phone in contract got broken within 90days(manufacture problem) ,i sent it back they couldn't fix it they told me to take another phone ,i nolonger trust the brand,i want to take the different brand of the same value but they refused to give me

Please check account # QC258666-8 and let me know why my contract was cancelled as well as my phone # 0825740513

Kelvin Dolph and Morme Speelmam from Vodacom CANAL WALK are worst with customer service. I bought an item on 16/09/2023 and realised within 30 minutes that the person I bought for already has it then I returned the item but they refused to take it back.

They advised that their company rule they don't refund I have to take something of same worth which I couldn't because I didn't need anything. I received worst service from these 2 guys. I need this sorted before I raised it with NCR because Kelvin didn't disclose the clause of no refunds before the purchase.

hi an assistant at South gate mall that goes by the name of heradien gave me a contract I did not want he didn't explain me properly I guess because I am a old lady a pensioner that's why he took advantage I keep on calling an calling putting my self in more credit because he gave me a open line which I didn't not want thanks to him I am now in 1000 if not more in depth only in 2 days time of my contract he doesn't want to help me this matter has still not been resolved I don't know what to do because that's all my pension because of him just wanting to make a sale.

I even paid my last R120 at the store also I'm hopeless because he say's he can't help me he is very rude please if u can help me I need help the cellphone is a y35 vivo my contact number is 0864009604

Hi,

There was a migration done on my account in May , in June I called requesting the Migration for be cancelled, The migration was only cancelled in July and I have requested Vodacom to credit me for the month of July because they are the ones who delayed to reverse the migration in June. I have been calling them regarding this matter since June till today no credit passed on my account.

My personel number which is 0647512939 using pin 7971,was replaced by 0795273511but still used same pin 7971 which is my company phone number, unknown to me.I have had this corrected at Westwood branch. But my concern is the enormous expense that I am nw faced with. I would like to know who authorized this to happen without my permission or the companies permission as I am now faced with a huge bill that's runing into thousands

Good day

I recently upgraded my contract and agreed to pay R250 per month, to my surprise Vodacom deducted 300 on first bill for upgrdaed contract, i called and operator told me that i am using open line contract and i subscribed for NBA League, i immediately asked him to cancel it but he told me that they were deducting R7 a day and my bill for september is already R599 due to same subscribtion

Please advise how did i subscribe to NBA and how did i agree to open line contract

Please advise as i dont afford R599 , thats why i opted for R250 CONTRACT

My number is 072 157 4274

For the last two and a half weeks I have received a call from your company on a daily basis and sometimes twice a day. When I inform your employee that is the wrong number, the phone gets put down.

On one occasion, I contacted the person with whom your employees are so desperately trying to get hold of, and relayed her mobile number to your operator and was given the assurance that I would not be contacted again.

However, the next day, my landline phone rang again. Some of the numbers from which I am contacted are +27833258987, +27832168181, +27836129503, +27835971146 and +27836287550. I have no interest in your company and do not wish to be contacted again.

Please configure your system so that my number 0217124028 is removed and what is fast approaching harassment, ends Thank you Alwyn…

Vodacom is not closing the fraud case i have opened with them.

I have received the below email from Vadocom to notify me that a cellphone contract which i did not open was in deed a fraudulent account. The below email was sent to me on the 18/05/2023 at 10.12am still today nothing has been done about it and I am being harassed by Vodacom to pay an account which i never opened. I will be laying a charge with Vodacom as my credit severely implicated and i also plan to take this matter further with the national Consumer commission. All correspondence Vodacom had asked me for was submitted to them or else i would not have received the below email.

Dear Amelia Laing,

Please be advised of fraud confirmed on account number I8957490-5.

Request was sent to our Subscriber Collections Admin Team…

Sir / Madam

I 8405245953081 Mqokeleli E. Cima, I'm having a challenge with Vodacom. I have trying to call the customer care 135 over and over since the 1st of July 2023. Been explaining the same story week after week, with different customer service representatives. Keep on getting assistance and some tried different ways but still same out come.

It started somewhere towards the end of June 2023. When I decided to call the customer service asking if I can change my 0714448879 contract that I was getting 1.2 GB, 100 minutes and 150 sms. To data only because I'm away with work. So I do video calls with my wife and kids. Since my wife is the one using that number and 1.2 GB wasn't enough for our video calls with my kids. Since I was using the 0662068544 contract of 30GB for R341.00 when I…