Vodacom

As an vodacom red client im very dissapointed, my account was in arrears which i have paid now. the new month subscription is now been added before they can reconnect the servicse, but the new amount is only due on the 29th july.

This is my bussiness phone and vodacom nows this but they treat you like shit, Ive been with you guys for almost 20 years and this is the treatment, need my phone to be connected asap 0824506058 Mr T.

Momberg

After numerous numerous and numerous phone calls to the upgrades and cancellations department, still no upgrade.

Over 4 weeks now and I still don't have my new phone as promised.

Hence the reason why I wanted to cancel in the first place.

I've kept being sent from pillar to post to just get an answer and every time they move the goalposts.

I just need to know when my new iPhone XR will be delivered.

0833206822 N le Roux

There were an illegal upgrade more than a month back and with the help of a super person we booked refs and we got the matter send to the fraud department.

They on their turn as useless as they are that the credit will be added to my wife's vodacom account After it was stated to them to pay it to her bank account, also that it was never updated on the system by no one only a mail stating they will credit the account.

They have transferred me from fraud department to accounts to you know what every time an empty promise.

Wonderfully i get an Ref number every time that someone just closes the next day and the the notes (wrong department).

To be truthfully we were no one day forward than the month and a half ago.

To make this short this is pathetic service from everyone at vodacom, the…

Vodacom lost/dropped my data and airtime 9 July.

Contacted customer service - reported no network??

10 July was told to go check sim card, did a sim swop, when it was "activated" 11 July no data no airtime still.

Vodacom store submitted a tech request ref: 1-34374903360793.

My cell was synchronised and had network but still no data no air time.

Called customer service ref: 1-34374954156426 and was told this could take 3 - days.

Your records does show that I still have a large data amount and airtime.

14 July and still nothing!!!!

This is unacceptable that Vodacom takes this long to reinstate my data and airtime.

Am appalled as to the service delivery to sort out YOUR PROBLEM YOU CAUSED!!!

I would really appreciate it if this could be rectified asap

I have been using Vodacom for more than 15 years, but the service that I got after taking up your contract is beyond unprofessional and not acceptable.

I have recently ( more or less two months ago) taken the sim card only contract with you but via mondo deals.

When I took this contract the terms and condition were read for me during the signing up stage and which I accepted them .

I remember asking the consultant from mondo about any changes that will take place because of this contract and he told me that nothing will change except the fact that I will what i have signed for and R 249 be debited on the 20th of each, but the rest will remain the same.

I have later learned that I am not longer earning talking points, I called Vodacom to inquire about this , and I was told the contract…

I had my cell phone repaired for water damage +/- 4 months ago ....quoted me over R2000 to fix .

I have now realized that the blue tooth has not been working since repair , have now re-submitted phone to have this fixed ...they now told me ....blue tooth not working due to water damage ...this means it was not properly fixed in the first place .

they are now quoting me R4900 to have this fixed

Not sure why I have to pay twice , they did not fixed my phone first time around

Antoinette

cell phone 082 92 888 38

hi, i have been using my vodacom number for more than 10years on prepaid then i took a data package which a consultant had called me and advised it was for 12 months. after 12months complete i thought my contract is over as no one had explained the terms fully that i need to send a letter of cancellation even thou i was told term is only 12months. my number would get blocked and reinstated after this 12months until my number was deleted and i was advised it is not possible to get the number back. its been a year having to explain to clients as to why i have a whatsapp number different from my current number :-(. now to my surprise my number exsists again assisgned to someone else but i had been told there is no way to ever get this number back .

Vodacom has really failed us as we luv the…

How can my airtime that I pay for every month expire?

Vodacom is stealing my money!!!!!!!!!!!!

I want my money refunded onto my cell phone airtime account.

I have 3 contract with vodacom, the complain that i have is going to take me the whole day to type,i have experience a very bad service,calling every day trying to get help with my query ,i have going pillar to post for the past 3 day up until today without anyone helping me promised to be called,asking to speak to the manager hopping to get help i was the managers are in the meeting they will call me back.the thing is i have been using vodacom for a very longtime to experience such a service,is hurting so much to pay the account every month but when u need help everyone is telling different stories.all i need is to get help as much as i pay every month please.

I regret the day I renewed my Vodacom cell phone contract.

Vodacom has phoned me every day, up to 4 times per day, while I am on rounds, seeing my patients or in theatre.

Always trying to sell ANOTHER data bundle, another contract...

How do I cancel my contract to avoid this harassment and telemarketing?

I performed an upgrade on my 3G on the first week of July 2019, I confirmed this upgrade with Lebo from the upgrades department at Vodacom.

I had not heard anything from anyone at Vodacom until I had to call in and follow up on my upgrade this morning, only to be told that there is no stock available.

No one has advised me of this in 2 weeks.

I have been waiting for delivery which was promised to me between Monday and Tuesday this week.

This is simply very poor service to say the absolute least.

I have been a customer with Vodacom for 25 years and to be treated in this manner, just promotes that I cancel everything and anything to do with Vodacom.

I asked to speak to a supervisor twice and both times I was placed on hold for no less than 4 minutes at a time.

This is poor ethic and…

I have taken that phone to 2 Vodafone stores and they told me anything related to that, As when I called Vodacom they tried to refresh my network and they said my network its fine I must take that phone to any nearest Vodafone store.

I took it to Elim Vodafone and they even inspected it and confirm with the divisional manager that the condition of my phone it is still on a good stake, they said the issue it was connection and its where they referred me to savannah Vodafone hence I’m using that phone for work purpose’s.

I even used my transport to take it to savannah not minding at all and they also done inspection as well and I stated my situation to them either that I’m using it for work purpose its where they had to assist with a loan phone.

So it really shows that if you consider…

I have applied for the installation of a fibre line to my home.

Upon arrival of the technicians to do the installation I was informed that this would not be possible as there is already an installation at this address and that the infrastructure does not not make allowance for an additional line to be installed at the same residential adress.

The technician said that he would find out if there is a way in which this could be done and would give us feedback (which still needs to happen.

My wife was contacted and an appointment made for the technician to come to our house (almost 2 weeks ago) to discuss what could be done.

Still wating for the arrival of this technician.

I have since been in conatact wtih the Vodacom Fibre Department on four occasions (3rd July, 4th July, 8th July and…

i spoke to petuguhle and was able to assist me when i was doing a follow up on behalf of my fiance and i spoke to the other today and that guy helped me also now Aubry is telling he cant help me and was being very rude so rude i was irritated that i had to drop the phone on him i hope vodacom will do something about this your consultants in the after sales are very rude

I have been without fibre almost 24 hours - cant work no internet and voip phones cant work - why is no-one getting back to me - I am losing business - tv cant work why switch to new technology if VODACOM KEEPS PASSING THE BUCK?

SR 190709/541790

I always think its best to try and solve any situation.

But the poor service at Vodacom is getting on my nerves.

In April i wanted to downgrade my package from Red Premium to half of what the cost was now.

A month later i get an sms still with the high fee and the same package, so i phone.

Spoke to a consultant she listened to my frustration and made sure it is solved and the migration is loaded.

Guess what?

THEY did not do it!!!!!

Month 3 at my costs.

I phoned today, explained everything, just to be told that "remember mam your credit record can be effected:! i was not ammused at all, imagine being at fault and then saying that to me.

Intellegent?

I was really fed up.

I phoned again and was put through to a team leader, do you know that he repeated 3 times to me of what my…

I have contacted Vodacom to downgrade my package as I have NOT been using my minutes, Data and sms', I have had a work phone for the last year now and needed to downgrade as I was NOT using the Vodacom contract and was losing money.

I was downgraded with the assistance of the very nice lady, however I found out now, my original contract was due to be renewed end Dec 2019 now that the downgrade was done I have been pushed back 2 years again until upgrade time.

Also I have noticed ALL my data, Minutes and sms' have fallen away due to the downgrade.

I was NOT informed on the fact that my upgrade time was moving out 2 years and I was NOT informed of losing my Date, minutes and sms'.

I have logged several calls with Vodacom and each time I get an sms to say the issue has been resolved…

I bought a 3G Data Bundle on the 4th of July for R299 and to my surprise on Sunday evening I forfeited all my data bundle, I buy my data using my standard bank account or buying it online so I used the method of repeat purchase and it never gave me the option of buy 30 days Bundle or 5 day bundles, what I found very strange its that Vodacom is ripping of its customers why on earth you sell the bundle for 5days on a price of 30 days bundle.

I can be happy should Vodacom return my bundles as I never bought Data bundles for 5days but I bought for 30 days as I always do.

I have written to Hello Peter yesterday and you replied that someone will give me a call which it haven't happened and my next move its to write to the consumer goods and services OMBUD .

I can be contacted at 0827572644…

I took a contrant with Vodacom last year march(2018).

The account i took was for 2 simcards with 150 airtime each that i was supposed to pay 260 per month.i had lost one of the simcards in the house after few months and then i did simswab after 5 to 6 months coz my contract says the airtime expires in 6 months.

When i did simswab,3 months airtime was gone.i then called their customer helpline whom i had to ask them to terminate the contract because they are not delivering the services as per agreement.

They then gave me 6 months airtime of which i called them back to reverse the 3 months airtime as i only owed me 3 months and not 6 months.

The consultants must have not understood my grievances and told me that its fine.end of the month boom my bill went up with almost 20 rands coz it…

I lost my phone at the mall, two days later I received a message that it was found in Alexander.

I then received a call from someone who said they got my number from Vodacom shop asking for my Id number, I refused to divulge such to a stranger.

The phone was handed to a Vodacom employee who told me I was rude, I should be grateful because they are doing me a favour by returning my phone.

Is that allowed?

Is the Protection of Personal Information Act 4 of 2013 in agreement with this?

I ordered a cellphone body glove, waited 1 week for arrival.

Just to realize it is the wrong size.

I suggest they keep my money and order the correct size.

Another week pass by.

When I asked them what is going on they told me they wait for stock.

I asked them to refund me then, so that I can go and buy one somewhere else.

I told her I need the money then she said she must put is back on my debit card just to find out I must wait at least 48 hours for my money that I already waited 2 weeks for service.

Now I must wait another week just to get my money back because now it is weekend so the transaction will only reflect on Monday.

I will be lucky if I receive my money by Tuesday.

This is rubbish and I am very upset about the service from the shop and customer care overall.

Just realised I was subscribed to Hunky dory as well as Stylix which have been both chowing up my airtime When I tried to reach Vodacom by fone to quiry this and possibly as for refund, I was referred to a Chatbot , which could not assist me

Goo day

I can't send an sms to the short sms code.

And I've been feported this to you but i never get any help

My number 0826268020

i will never recommend someone to take cellphone contract with Vodacom network .

I took contract phone in December 2018 we agreed that I will pay R120 p/m now end up paying almost R500 every month when I try to contact customer service no one able to help me or clarify what a problem .

THIS IS SO ANNOYING.....

Good day, To whom it my concern.

I recieved a call from a Lady with the surname Nido SL 02 from Mondo a Vodacom reward and support company.

She explained to me that she can see that I am using up to 6GB data per phone monthly that will cost me R747....per phone per month.

She carried on explaining that because I am a customer with Vodacom for a very long time now that I qualify for a special reward of 20GB of data that will cost me only R199.

00 per month.

She explained that she wil send me a sim card with 20GB on that I can simply insert into one of my phone and I can transfer 10GB to the one phone and 10GB to the other phone.

I asked her a couple of qeustions and excepeted the 20GB deal.

I also explained to her that my Laptop that I had with Vodacom was stolen and that I need to…