Sam's Club Complaints Continued... (Page 3)

Long time member but very disgusted with Sams.com service. Will have to re-think my membership status. I ordered online, and it looked on my end like my transaction went through including me getting an email from my card company letting me know a pending transaction had gone through. So you think everything is good right? Wrong, checked days later to see why hadn't gotten order yet and noticed charge no longer on my card as pending. Called and they said that they authorized the transaction, but did not receive the request for payment from Sams.com, so after 5 days, automatically cancels out. Called Sams.com and even spoke to supervisors and at first they told me it had not liked that I used my secondary email address rather than the one on file. The other person told me that my zip code I put in on billing didn't match. When I proved that it was put in correctly, they just said that the order never finalized, so nothing they can do. Strange how they don't want to help especially since they can see it in the system and can see I put payment in, but since it was some how never FINALIZED on their end, there is nothing they can do to give me the sales price and just put the order through again, especially since I didn't cancel it on my end. Just feel highly disgusted and let down. I intend to take this much further since they have cost me a lot of money now, but finding something higher up than just customer service is difficult online. This would have been the second computer I would have bought through them.....I will definitely be searching else where to purchase it now since in my eyes it is on their end and they "CAN'T" fix it.

Customer service Department,

My husband and I went shopping at the Sam's Club on University Drive in Huntsville Alabama on Saturday 12/1/18 and checked out at 5:36 . We did not place our items on the roller because there was something wet all over the roller and we did not know what it was. When a woman came up and started putting our food and other items on the roller my husband told her that we had not put our items on the roller because there was something on it and we did not want our things in whatever it was. She continued putting our items on the belt trying to miss where it was wet. My husband asked her if she could wipe off the belt and she said with a lot of attitude and very rudely "I am NOT wiping off that belt!" So again we asked her not to place our items on the belt and she said "You can't talk to me that way!"

My husband walked away very angry and I focused my attention on the cashier and ignored her and the fact that she put our items in something wet on the belt.

My husband went to the help desk and asked to speak to the store manager. When a woman walked up the young man asked her who was on tonight and she stated that she was. When we started telling her what had happened she said "I already know. I was standing right behind her and I have already talked to her about it but you know that people hear things differently. I asked her if she was saying that it was our fault that we were treated this way and she again repeated that people hear things differently."

I walked away in complete disbelief that a store manager would speak to us like this. My husband told her that we have been Sam's Club members for 15 plus years and that we would never step foot into that Sam's Club again. She did not say anything more and we left.

We have always been treated well and have been very happy with Sam's Club until now. How do you excuse not only the cashier's helpers attitude but the lead cashiers as well?

I have been in customer service and a manager for years and I would NEVER treat a paying tenant or employee like that!

How sad that this is how your company is being represented!

Please respond to this letter and let me know that someone at Sam's Club cares about how their customers are treated.

Karen and Cal Northrup

931-993+-5081

Yesterday 11/30/2018, I arrived at your store located in Pearl, MS about 1:30 pm and during the time I was there 4 different isles were closed for restocking. During this busy holiday season how are the customers supposed to shop and spend money in a store where product is not accessable? Why can't these shelves be restocked at night or early morning before the store opens?

27 November 2018

April B. Beard
871 Wandering Ln.
Beaver, WV 25813

Sam's Club
702 Southwest 8th Street
Bentonville, AR 72716

Subject: Customer Relations Complaint re Ms. Susan Williams

I opened a Sam's Club Membership on 11/16/2018 and on the same business day ordered and paid for 4 tires for my vehicle. I was instructed the tires needed to be ordered and I would be contacted when they arrived to schedule an appointment for service. I received my call and scheduled an appointment for today, 11/27 @ 11 a.m. EST. When I checked in for tire installation, I inquired approximately how long would the appointment take, and I was informed that the usual time frame was approximately an hour but that since the department was short-staffed that it might be a bit longer.

I shopped and checked back in with the Tire & Battery Dept. at 12:30 pm and was informed my vehicle was still not ready. I continued to shop and eat and finally check out. At 1:30 p.m., two and 1/2 hours post appointment time, I noticed my tired were still not installed. I instructed the bay staff to stop working because I was leaving and to re-install old tired if needed. I requested to speak to a manager to voice my complaint and instead was brought a $20 gift card via courtesy Susan Williams, whose presence was still obviously absent. I explained to Chris, the dept. lead, that the gift card was not going to suffice for my complaint being not heard. He related to me that he understood and promptly walked me to the manager's office to speak to Susan Williams personally.

I asked her professional status and she introduced herself as the manager. I started to voice my complaint and she stood up from her chair in the business office and moved us to the consumer aisle outside her office. She started to berate Chris, the Dept. Lead, in front of me, for my experience that she had yet to hear of, for I had no issue at this point with customer service but rather with operational issues that resulted in an unacceptable time frame. I was extremely offended by this professional handling of the situation as she is the manager and was trying to hand off the responsibility of my issue. I stopped her in the middle of her tirade and explained to her I would not allow her to speak to her reports in that manner. I requested her business card to file a formal complaint which she instructed me she had none. I requested her name and store number and she ripped off the bottom of an 8x10 sheet of paper and wrote her name and office number of #4860. I started to walk away and she re-initiated her berating of the employee in the customer aisle. I informed her my complaint was still not wrapped up as I was not checked out and taken care of. Chris excused himself from her tirade and escorted me to Tire & Battery and wrapped my vehicle up and presented me with paperwork and with a proper apology.

I followed up this charade with a personal phone call to the store to learn that the actual GM was Tasha Segura and that Ms. Williams was an Asst. Manager. I was never informed of the additional escalation process that could have my voice my heard at a different level and was never given Ms. Segura's business card for follow up. I followed up with a formal voice complaint to Ms. Segura where she shared her concerns with the operational manner in which this was handled and assured me she would follow up on her end.

I am not requesting a refund in any shape or form. I would be offended if any was offered at this point - I am only offering my voice and my complaint and do not want my intentions muddied but would rather request corrective action be taken to prevent this scenario in the future with a separate customer.

I am requesting my membership to be cancelled and I would like the address to return my $20 Gift Card.

I appreciate an analysis of this situation and how the customer relations scenario could have been improved if not for Ms.Williams' poor skill set. Please feel free to reach out with any additional questions.

April Beard

(304)673-7010

Membership #10142100933606832

I have purchased glasses from Sams Twice in the last few year's….The first pair was lost, and the would not replace because I didn't have the frames...I then purchased a replacement pair and used a old frame I had purchased from Walmart, the frame broke and was told they could not replace it also….to go to Quick Draw Optical in Cheyenne...This new pair is only 3 months old....Can you please help...Thanks Robert/Martha Thein...Cheyenne Wyoming....

I bought a pumpkin pie on Wednesday 11/21/2018 from Sam's in Clarksville, IN, to have for Thanksgiving. We had our Thanksgiving dinner and after awhile we went to eat our pie. I got pumpkin and went to eat it and had 2 bites and could not eat anymore as it was gritty and extremely moist (way too moist for pumpkin pie), the bottom crust tasted like it was not done! In the middle of the night I was ill and vomited up the pumpkin pie! I hope no one else experienced this. No one else at my house ate pumpkin pie after my taste experience.

Connie Henderzahs

Quincy IL, Sam's club sucks.you buy 300 bucks in merchandise and have to wait in line to check yourself out,over priced with no customer service, never going back

Words cannot describe how dirty the ladies room was at the Sam's Club located in Trussville, AL November 16, 2018 at 1:00. I've added pictures just to show the conditions. It was obvious these conditions didn't happen recently but the dirt and mold built up over time. It was hard to find a clean stall that was working. The ladies room at the Sam's Club located in Irondale, AL was always clean but unfortunately this was the only Sam's Club in Alabama that was closed.

I picked up my medication on 10/18/18 (after a delay as they did not order it). Today I called it in and the voice recorder said it would be available 11/17/18 after 12. Not a problem but I decided to check and make sure they had the medication. They did not and claimed it was unavailable from their warehouse. I asked them to check with Wal Mart but that was refused as they said Wal Mart had a different supplier. I called 2 other stores that said they could order it and it was available, Why would you not call a customer if you did not have a heart medication and could not get it?
If you have a customer on heart medication would it seem logical to order right after you sell the bottle? I can also see not calling CVS or Walgreens but somehow I thought Wal Mart and Sam's were sorta kin.
Again I know one customer in the pharmacy will not break the bank. However, do you want them to be unhappy?

My company,Sundance Energy Corporation, has been a member of Sam's Club for 25 years. Recently I got an email and then later a flyer that if I upgraded my I Phone on Saturday November 10th I would receive a $300 Sam's gift card. My wife and I went to Sam's that day to upgrade our phones and were informed we must get an appointment for the next day which we did. We both returned for our appointment and began our "upgrade" for our new phones. My wife worked with not one but two employees attempting to log into her Verizon account. Both of the employees were very cordial and helpful. Finally two calls were made to Verizon to enable us to access our account. This process took in excess of 30 minutes. Finally, they were able to access our company account and we were at that time informed the upgrade and $300 gift card did not apply to corporate or business accounts. The only place where this information was stated was in footnotes to a Verizon document which of course we had no knowledge of until they showed it to us. My wife had indicated these would be business phones when we started the process that Sunday. We indicated to both the employees that none of the information that we received or that was provided to us indicated the promotion did not apply to business phones. The email sent by Sam's did not indicate this, the flyer at the door did not indicate this nor did the form we had to complete to set up our appointment indicated this. Thus we made two trips to our Sam's club and spent considerable time going through a process that was unnecessary. I really consider this to be at best very faulty advertising or maybe even false advertising. I believe that both and my wife should be provided our $300 gift cards just for the time spent and for the aggravation of trips and spending that time trying to access our company Verizon account.
Sincerely,

Robert King
account #69010140177687057

This complaint is specifically directed to the location on Walbrook Dr., Knoxville TN. I have wasted close to an hour during two separate trips trying to locate Natural Brew #4 cone coffee filters which Are normally carried in this store. On 10/25/18, after not being able to find them in their regular place, I went to customer service to inquire. There was ONE person working in customer service at the time, so I waited 28 minutes just to be helped. He looked up the item and told me a shipment was coming in the following day and they would be back in stock. We live some 25 miles away and I don't go to Sam's at the drop of a hat, so I returned today and again could not find them. Again I went to the CS desk and had to wait before being helped. The man made some calls and pages and several minutes later, he said he was meeting the managing another part of the story to see if they could be located, as they showed up as being in stock, and just left me standing there! A very pleasant employee checking receipts at the exit observed what was happening and asked me if I had other shopping to do, took my cell number and said she'd call when he returned with the info. I finished my shopping and she had not called, so I headed back to CS. She saw me and said the CS person was again away, but she located him and he finally returned, only to tell me that the units showing on their inventory had probably not been unloaded from a trailer and I could check back tomorrow! I told him I did not live close by, so he offered to order them until I reminded him this is a club only item. I don't understand why something shows as in stock when technically it is not. I have found your customer service to have declined in recent months. I have been shopping more frequently at Costco and less frequently at Sam's, and I expect this trend will continue.

The pharmacy at the Sam's Club Virginia Beach Blvd, seems to be having a bit of trouble fulfilling prescriptions in a timely manner. When I call for refill and the auto reply tells me it will be ready at a certain time, I normally take an extra day prior to pickup just in case they are running slow. The past two times, there has been a lapse in communication from them to inform me that my RX cannot be filled due to lack of inventory of the product or pharmaceutical and their would be a delay in pickup. When I arrive at the pharmacy, I am told my order is not ready and they are waiting for delivery of certain drugs.

They have my contact information and I feel they should notify me as I do have to make arrangements for a ride to the store to pick up my RX's. Just recently (today) I was again notified that because of a shortage of a certain drug for me, my order is incomplete until it arrives at the store. I am considering taking my pharmacy needs to another vendor, although I do shop at Sam's and enjoy the experience.

PLease try to either increase your pharmacy personnel to help expedite these prescription fulfillment's in a timely manner. It will be greatly appreciated since the majority of my drugs are cardiac related.

Regards

I call your Bakery at the Newport News store on Oct 16th, 17th and 18th 2018 , all day long and no one answered the phone What kind of business is this I call back on the 19th and a lady answered I told her that i had been calling and she act like and so I mainly keep my membership to order birthday cakes if I can't call an order in I need to take my business some where else I gave them a second chase because on the 19th when they did answer I asked her if they had any round cakes with butter creme frosting and yellow cake she told me yes I went all the way to that store and they only had chocolate cakes I again told her how I had been calling trying to order a cake and she told me they were so busy that they could not answer the phone Now it was four people working in the bakery and you tell me one of them could not answer the phone and believe me this is not the first time that they did not answer the phone I call the bakery number (7578750870) no answer I call the store number (7578750243) they answered and transfer me to the bakery still no answer this went on for three days and no answer I just don't understand but I have truly had it with this Sam Club at 12407 Jefferson Ave in Newport New's Va If I could I would give them all zero's because that is what I think of their customer service

I called into customer service to close an account I didn't authorize to be opened. Sam Club refused to close account I did not authorize because my name was not primary on the account. They refused to refund money that was spend in fraud. The associate in the call center by the name of Mary, refused to let me speak to a supervisor from her poor attitude and language towards me and hung up. Mary should be fired, and my fraudulent charges should be refunded.

I work for the Jefferson county school system. I order several times a year for the system. On October 14 I picked up an order I placed online as normal. I pulled up to the pickup loading area. I went inside to pay for the purchase. My order was ready. I was not in the store 10 minutes when I hear on the your store radio about a car in the loading area. I told the person helping me that it was my car to let them know I was paying for my order. The lady did radio the person who called the police to let them know I was picking up my order. However, the policeman was nice and only gave me a warning but I should not have gotten that. So where am I suppose to go if I order online, which I do several times a year (ranging from $200 to $700 dollars a trip). I did nothing wrong. I placed my order online. I pulled up to the pickup area. I went in and paid for my order and I felt like they enjoyed the fact that I almost got a ticket for pulling in the correct area. Granted some people probably do park there and shop. I did not and it was relayed to the lady who called the police. She was informed that I was picking up an order, which was $260. There needs to be a better system of catching people who actually park in the loading area and go in and shop. Please let me know what I’m suppose to do when your signage clearly direct people where to go. There are no signs that say park first, go inside and pay, then pull to the loading area. Thank you.

Today, Saturday around 2pm my wife and I went to Sam's Club #6239 to buy a couple items that Sam's club near my house did not have. We drove about 30 minutes to out of our way to get to this Sam's Club. As I was walking past a food sample cart one of your employee pick up a sample cup and went in from of me and I had to sidestep. As I was sidestepping I said excuse me and sorry, soon as I said that the employee said "get the f*** out of the way" She said is low voice and at that point she did not have her blue Same's vest on so I did not know she was an employee so I said back to her excuse me did you just say F-word at me, as I asked her she speed away from me in a rush. I asked one of your other emplyee who was stocking a food if that lady was one your co-worker and she said yes. I ask the lady where is the manager? She said the manager is in the front near the cash registers. I went to manager C. Brittney and told her what just happen and the manager said the employee was on her break and could do anything until the employee comes back from her break. As we were walking out of the store I saw the same employee on the parking lot talking to a couple other employees and pointed finger at us as she was talking to the other two employees. As she was pointing I said, "do you still have a problem with me?" when I said that the employee started yelling and other saying we should just get out here. My wife hearing that did not like what was happening and she said few words and as my wife saying your employee said: "get out of here or I will punch you in the face." As we were other two employees went back into the store and came back with one of the supervisor, the supervisor did not help the problem, she sided with the employee saying both sides must having a bad day and just told us to leave. As a Sams Club member since 2006, I was not happy what just happened so I went back into the store and meet with Brittney and told her what just happened outside. She said again she will have talk with the employee and the supervisor. I did tell Brittney that I will write a complaint and I will follow up with her next if anything has been done with the employee and the supervisor. As a Korean American, this is not the first time I was treated this way. It seems that some of your employees think we do not speak english or understand english that will and so they think they can get away with saying things. I will follow up with Brittny next week and will ask her if she got any complaint letter from corporate. As a member for over 10 year,s I don't think we should be threatened by anyone. Please let me know what action will be taken. Thank you.

Hello,
I just left the Sam's Club in North Lake, IL today 10/5/2018. I am a new Sam's Club Plus member, after being a Costco Member for about 5 years. I think I have made a big mistake, not do to the quality and selections of the Club. I LOVE all the shopping varieties that are offered, it was just what I was looking for and I usually have very good interaction with the store employees.

My complaint is that on 2 different occasions I have had no luck in getting assistance with tire service, All I needed was for someone to check my tire pressure (the light came on). About 3 weeks ago, I was told by a tech they were busy today and would not have a chance to look at my tire today. Okay, I accepted that it was a busy day and went on with my shopping.

Again went to the tire dept today to see if someone could look at my tires. I could not get anyone to assist me at all. I knocked on the overhead doors, and honk my horn, nothing. Well,after about 20 minutes I finally decided to check my own tire pressure and put air and all 4 tires. I was amazed that when I finally finished I looked up to see a Service Tech looking at lady car that just drove up 15 minutes after me! They were looking under her hood! I felt very disappointed in this type service.

What really got me is when I asked to speak with a manager, a person named Jason approached saying he was the manager, I introduced myself and explained my issue. He looked at me like I was taking up his time, as if I was bothering him. I did not feel her cared about my service AT ALL. I am very disappoint in this matter. He seemed to be totally confused that Plus member get tire service "at this store", Jason said that this store does not assist with tire inflation, I was confused because that is what Plus membership states, is this false? Because I see it in writing. And if this is false, this is misleading, and just to get someone to upgrade to Plus, I will have a definite issue with this false information.

Also, the checkout is more hectic, than Costco, so in that respect Sam's Club is lacking.. Again, I like the variety that this store offers, so I am on the fence as to whether I will renew my membership Plus card.

Thank you in advance for your assistance. I look forward to any feedback or response to my complaint.
Mrs. Lawrence

I go to Sam's a couple times a week and I have lunch and buy a few things. Today is 9-22-18 and I just left there. I have called about this problem before and even talked to the store manager. They do not have enough people working the snack bar. The people there are working their butts off so it is not their fault. It seems that a assistant manager or someone on the floor could help when they get backed up. There is always someone walking around not really doing much. They need to fill in when a snack bar person goes to lunch. Another matter is they do not provide stress mats for the check out clerks. There is a girl for the ' Home Service Specialist ' she stands her whole shift with no mat to stand on or the place to sit. I would think Sam's could provide in this area for their employees. I will also call in this complaint as I'm not sure these are read by the powers that count. P. Robinson

Can't find items they have had in the past at Sam's
club 6357 in Annapolis,. Called club and they said they could could not help answer my question. I wanted to know if they were going to restock the following items: 1. frozen sockeye salmon 2. Jimmy Dean hash browns &3. Boulder potato chips(cooked in olive oil). I spent a lot of time on the phone and could not get any answers. .Please let me know who I should contact in the future.

Went to Topeka, Ks. Store today to see if I could get my tires rotated that I purchased from them 6,000 miles ago. Was told by service technician that it would only take 45 minutes to an hour at most. Went shopping in store for over an hour, went to pickup vehicle, was told by another technician that there was 5 more vehicles in front of me. Easy to figure this out: not busy when I dropped off vehicle, moved other vehicles ahead of mine because a tire rotation was a freebie. Great way to eliminate customers! Never again will I purchase tires from Sam’s or refer anyone else to do so. I’m a pretty good customer spending over $1,000 weekly at Sam’s. I’m sure I can curtail some of my future spending habits.

I was in Sams on Wheatland Road,Dallas Texas 08/07/18. I picked up a box carnation creamer and the bottom of the box opened and the bottle hit my foot mainly the big toe. It hurt and continued to. I am diabetic so I felt needed to advise mgmt in case I had problems . The manager on duty Roland don’t know if first or last name he never said. I told I thought be okay but just in case I wanted to complete incident report He gave me paperwork and said he be back My husband and I waited 30 minutes with various Sam employees calling him to come back. we saw him walking around picking up paper and doing every thing to make us wait. one employee said it looked like he was avoiding us . I was angry and I am honest person I told him to watch tapes if you have them but it was accident and if my toe got inflamed I be in trouble. I have called the phone number on my receipt 972-283-1704 to speak with store manager at least 7 times today and no one answers. The was the worst service I have ever experienced and Roland is horrible manager. He treated me like I was dishonest and I hope you have footage and you can see this bottle just fall out of the bottom of the box and hit my foot. He told me he had store duties and told me he would be back . I told him all you had to do was come get the form or send another employee for it but to make us stand around that long was wrong.

I went to Sams today to shop and planned to update my 25+year membership. After shopping I went to get in line. I noticed that there were only three checkout lines open with many customers waiting at each line. I saw several employees walking around and I asked one employee "are there really only three checkout lines open"? She nodded yes. I then saw another employee and asked her "does your manager know there are only three checkout lines open and it is Friday afternoon. While she kept walking she told me yes and that the manager is upstairs and I could tell him if I wanted.

I did not tell the manager. Instead I used a self checkout and left. I did not renew my membership, I have not made up my mind if I will. I shop Sams almost weekly and usually enjoy shopping and looking around. Today I was quite annoyed. I cannot see if they can have two checkout people at each register, I assume to keep people honest, they could have more registers open on a Friday afternoon where customers are shopping for the weekend. I thought you would want to know.

The return center is the worst I have ever dealt with. I returned a couple orders, & received a confirmation email that I would be credited on my original payment card within 48 hours. That was on 7/4/18. Today is 7/21/18 and still no credit to my account. When I called I asked to speak to the manager and was put on hold for almost 20 minutes. She introduced herself as Latera, and then told me at the end of our conversation her name is Tyrea. She gave me a ref # of 180717-014419. She assured me my money would be returned the next day. Nothing happened. I also contacted the help center and was assured it would be taken care of. Nothing. Here is my order information. Please credit my account.
Order # 1337734303 received back to your return center
Order # 1551564529 received back to your return center. I was charged for a pair of boc sandals women's size 11. Never received them, but was charged for them.
Please correct this situation.
Patricia Nice
805-478-9117
donor-mom@hotmail.com
2221 Garden Drive
Santa Maria
Ca. 93458

In case you are keeping surveys:

REGARDING July 10th order with the confirmation number 1665363850

Shipping info - ON BOX 1 OF 2
Ship to:
PHYLLIS ADAMS
321 WHIPPOORWILL DRIVE

BURNSIDE
KY, 42519
606-561-7702

FEDERAL EXPRESS tracking number
448707156954

Shipping details(9 items)
Item Qty Orig. price Total

1. SensodyneExtraWhiteningToothpaste65oz3pk

Item # 123652 1 $17.86
Free Shipping

2. MembersMarkUltraPlate101/16204ct

Item # 980076970 1 $14.68
Free Shipping

3. CloroxwithCloroMaxTechnologyRegular

Item # 980042447 1 $9.47
Free Shipping

4. Clorox2MaxPerformanceLaundryStainRemoverColorBooster11275Ounces

Item # 980007836 2 $13.98 $22.96
$2.50 off Instant Savings $5.00 savings included
Free Shipping

5. MMSublingualVitaminB125000mcgmethylcobalamin300ct

Item # 156350 1 $18.98
Free Shipping

6. MembersMarkBiotin10000mcgwithKeratin100mg250ct

Item # 438723 1 $14.83
Free Shipping

7. MembersMark220mgNaproxenSodium400ct

Item # 391250 1 $12.98
Free Shipping

8. MembersMarkHandSanitizer676floz

Item # 980060231 1 $5.48
Free Shipping

ITEM NUMBERS 3 AND 4 ALL LEAKED IN TRANSIT. NOT FEDEX FAULT. The wrong sized box was used versus all the weight involved. Packing was inadequate. All contents wet. The packers were either ill trained or didn’t care! Fedex did major re-taping so box could continue.

Shipping info ON BOX 2 OF 2
Ship to:
PHYLLIS ADAMS
321 WHIPPOORWILL DRIVE

BURNSIDE
KY, 42519
606-561-7702

FEDERAL EXPRESS tracking number
445658046158

Shipping details(11 items)
Item Qty Orig. price Total

1. KeurigK50ClassicSingleServeKCupPodCoffeeMakerRhubarb

Item # 980116379 1 $89.98 $69.98
$20.00 off Instant Savings $20.00 savings included
Free Shipping

2. CarnationBreakfastEssentialsNutritionalDrinkMixVanilla30ct

Item # 91487 2 $9.44
Free Shipping

3. DuracellCoppertopAlkaline9VBatteries8Pk

Item # 279654 1 $18.48 $15.98
$2.50 off Instant Savings $2.50 savings included
Free Shipping

4. MembersMark650mgArthritisPain200ct2pk

Item # 390716 1 $13.98
Free Shipping

5. LiquidPlumrProStrengthFullClogDestroyerPlusPipeGuard128ozbottles2pk

Item # 389458 1 $13.68
Free Shipping

6. MembersMarkOmega369DietarySupplement325ct

Item # 610421 3 $14.98 $35.94
$3.00 off Instant Savings $9.00 savings included
Free Shipping

7. EcosPlusLaundryDetergentWithEnzymes225HEloads225floz

Item # 539297 1 $15.94
Free Shipping

8. OralBGlideProHealthComfortPlusFloss6pk

Item # 399324 1 $13.98
Free Shipping

ITEM 7 LEAKED IN TRANSIT. AGAIN, NOT FEDEX FAULT. The wrong sized box was used versus all the weight involved. Packing was woefully inadequate. All contents wet. The packers were either ill trained or didn’t care! Fedex did major re-taping so shipment could continue.

Unfortunately, most likely will not use this service again. Great idea on Sam's part, but poor execution.

Acknowledgment appreciated.

Regards,
P. Adams

Hello I'm a member at your Sam's club in Macon GA I shop there all the time love the place but on July 12,2018 between one and two as I was unloading my shopping cart someone took my purse out my shopping cart while I wasn't looking I spoke with the manager that was there his name was Mike I had to call the cops because he refused to tell me what happened to the purse once the cops got there he refused to show the cops the security cameras he treated and talk to me very rudely because he said he couldn't access the cameras and that the manager that could wasn't there I asked him what was the other managers name and what time will they be in so I can call and have a talk with them he refused to give me their name and the time that they will return he act as if he didn't care about someone walking past and taking my purse with all my personal information in it that I own I've been shopping there for a long time and I'm a member Plus the way I was handled was very upsetting Mike wouldn't even give me his last name I feel so violated his customer service was very poor

We were in Sam's Club in Rocky Mount on Sunday July 7, @ 4:30 PM. Waited in line to order a hot dog, drink, and ice cream for two people for 15 minutes. Told that they were out of hot dogs right then and it would take 30-45 minutes before they had more. Sounds like a management problem that could use a fix.

I entered the Sam' club in Southgate California within 72 hours approximately to return my HP Envy Desktop + 27-inch Curved Monitor Display purchased on 6-20-2018. After presenting my club membership ID, driver's license, and physical receipt, an inspector was called to open to contents of the closed item. Before opening the item, I showed the inspector photos of the item opening the box after buying it. The photos depicted the monitor before use powered off and then powered on. The inspector deemed that the screen was defected as no physical damage was done to the screen after physically opening all items and checking by hand + eye. Due to the 'price' of the item a manager by the name of Eric G. was called in to take a second look at the item. Contrary to the technician, he accused me of piercing the screen. I said, "are you stupid". Then he called me chink, and I said, "fuck you". He spat in my face and called security. Upon his calling security I said to him, "you little bitch”, and I took my leave peacefully along with my item and vacated the Sam's Club premises. In addition, he marked a special note in the system. His action(or his notation) was further cause for the disallowance of the return of the item to other Sam’s club locations. At the other Sam’s club locations, the process was the same. Check and verify ID, membership, identification, and receipt + item. The employees deemed the item returnable due to defect as item was still excellent condition at time of attempted return and all accessories including manuals and items wraps were still there. At the final call, again the manager stepped in to give his approval(or disapproval in this case). When the manager came he refused my return, overturning once again all the other employees’ judgment and said leave and take the item with you threatening once again the same actions as the first and initial employee, Eric G. of Sam’s Club in Southgate CA.

I wish to complain about the closing of your Irondale, Alabama store. I have been a member for over 20 years. Your store closest to me does not carry what I need. and I now must drive over 90 miles round trip to get what I need. Your Trussville Alabama store does not carry the Friskies Buffet classic Cat food, only the shredded kind which my cats will not eat. Nor do they keep in stock the small cans of the solid wet food. I spend approximately $400 to $500.00 twice each month. PLEASE NOTE THAT I DO NOT AND WILL NEVER ORDER ANYTHING ONLINE. I DO NOT USE CRESDIT CARDS AND NEVER EVER USE MY BACK ACCOUNT NOR ALLOW ANYONE TO DRIECT DEBIT MYBANK ACCOUN T. IF THAT IS THE ONLY WAY THAT I CAN DO BUSINESS WITH YOU, YOU CAN TAKE THAT IDEA AND STUFF IT WHERE THE SUN DOES NOT SHINE. ADDITIONALLY I DO NOT ALLOW UPS ON PROPERTY AT ANY TIME FOR ANY REASON WHAT SOEVER, THAT IS ALSO AN IDEA YOU CAN TAKE AND STUFF WHERE THE SUN DOES NOT SHINE. YOU NEED TO OPEN ANOTHER STORE IN THE EASTERN AREA OF THE BIRMINGHAM, ASLABAMA AREA. or your Trussville Alabama store needs to have the foods that my cats will eat.

Roseville Michigan. Ian a small bussiness owner in Michigan for 63 years .I shop for my company at least 4 days a week.I spend between 1600.2000 a week at our local sams club. Friday I was shopping here and there were so many non sams sales agents INSIDE selling home repair. Photos. Cable TV catering parties landscaping what the heck I was stopped from my shopping 5 times. I AM HERE TO FILL MY COMPANY NEEDS not for some who rents floor space from a retailer. If this is a thing to come I will just go back to having product delevered from local merchants. Thomas Gullett Jims Industrial Catering Co. 241 Cass Ave Mt.Clemens Michigan 48043

Yesterday we visited Sam's in Louisville, Ky. ( Middletown ) location and was surprised when we went to check out and saw two open lanes with cashiers and several with self service. We lined up in one that had a cashier. Another employee approached us and asked how we were going to pay. I said, with a check. (just like i have for the past 28yrs) He escorted us to the Electronics dept. to be checked out. The employee there said we have self check out now. He was told to check us out. I asked him if this is Sam's new policy. He said yes because 35% of customers said they wanted it. I didn't tell him that that means 65% had no opinion on it or didn't want it. He then told us that they couldn't hire new employees now.
Listen......We have been loyal customers for 28years. I told my wife that i guess it's time to visit Cosco's She agreed.
Thank you for your time, it's time to move on Bruce Bero

Good evening Sam's Club Corporate Headquarters:

I am writing to you today regarding a horrific experience that I went through at your Long Beach Towne Center location. On Saturday, April 7, 2018 I was racially profiled by one of your employees named Jaime who was checking the receipts at the exit.

After I purchased all of my merchandise, I proceeded to the exit as usual. When I got to the exit, a Sam's Club employee by the name of Jaime took my receipt, and then started checking my cart for a very long time. I thought that this was very unusual since I didn't have very many items in my cart to begin with. But I gave him the benefit of the doubt, waited for my receipt back, and then left the store.

Something still just wasn't sitting right with me at that point. So I decided to stop outside the door to monitor how this employee treated the next customer. The next customer happened to be an Eastern Indian family. When they gave their receipt to the same Sam's Club employee, he checked it off right away without even checking their basket. And they had much more merchandise than I had.

The third customer was an African American family who were the same nationality as I am. When they gave the employee their receipt, my suspicions were indeed true and confirmed, The Sam's Club employee was treating this family just like he had treated me by taking a very long and checking their basket as to if the black families might have stolen something.

I then went back into the store and asked to speak to the manager. I spoke to the manager by the name of Jeremy. After I had explained to him what I had experienced with the racial profiling, he just responded by telling me that they do random checks on customers who have items at the bottom of their carts. All three customers that I mentioned above, including myself, had merchandise at the bottom of our carts. So this explanation didn't add up. I wasn’t even given an apology by this same manager who didn’t even seem to care at all.

I have been a member of Sam's Club for a very long time, and I have never experienced any type of treatment like this from this company. Everyone there has always treated me with the utmost respect. That is why the last time that I renewed my Sam's Cub membership, I actually had to convince my wife that we should remain with Sam's Club, because she wanted to try out Costco instead. Is this the type of treatment that Sam’s Club is now administering to its customers? Are only certain types of people welcome at Sam’s Club now depending on what nationality you are? Is this the type of treatment that I should be expecting from now on if my wife and I decide to remain customers of Sam’s Club?

I was very much insulted during my visit on Saturday, April 7, 2018. I really feel betrayed by my favorite store that I always like to shop at.

Sincerely,
Steven Watson
Member# 101 42120 841212327

I ordered a childrens bedroom set from Sam's Club on 26 November 2017. The bedroom set was supposed to arrive between 12/12/2017 and 12/21/2017 and as of today Sam's has not called or written me to apologize. I've called Sam's at least 5 times, was cut-off by them twice, and the representatives have no clue when the bedroom set will arrive. I called the carrier MDS in December and they stated the shipment was left on the dock because the truck was full and offered me a $100 gift card to compensate me. They could not tell me when the furniture would be delivered, and that they would have to get with Sam's Club. Every time I call Sams to inquire about the order they have to call the shipping company and they can never get through. Sams has taken no responsibility or offered no apology for the merchandise which I ordered through their web site. I would not recommend ordering any furniture from Sams Club to anyone. Not surprised they are closing stores.

About a Month ago I went to our Sam Club in Colonial Heights, VA, to Purchase some King Crab Legs and saw that there was a few bags there. I attempted to purchase one bag but noticed that there wasn't a Price tag on it. I went thru several bags before I could find one with a Price tag on it. When I went to pay for the produce I mention to the Cashier that there was a problem with the King Crab not being properly tagged as far as the price of each and that there was tags laying in the cooler because there was just stuck on there and that the cold made them fall off. I told here that anyone could take a 20 dollar label and place it on one of the more expensive bags and she said she thank that this has been happening because some have been paying a little for a large bags of the legs. I asked who I could complain to and she said I could try to talk to some back in the meat department. There seem to be only one guy in the department working and he seem to be busy and a few people was waiting on him for meat to be cut. When I got home I called the store and spoke with the manager of the Meat department said he I could come and talk to him and I told him that I made an attempt to do so but the person that I saw in the department seem to be very busy with other customers. He said he would look at my complaint to see what he could do because he wasn't allowed o staple the Price receipts on the bags, I said ok and I would check on my next trip. About two weeks later I went to make a purchase of the King Crab Legs an this time there were bout eight bags in the cooler but none had price tags on them and all the tags were laying in the bottom of the Freezer, I asked for a Store Manager and spoke with a Lady who said she was the store assistance manager and when I explained the complaint to her she said she would have it corrected. Today I went to the store which has been three weeks later from my last visit saw many bags in the cooler but none had any price tags on them, I spoke with several people standing by the cooler and some was saying just place one of the tags laying in the bottom of the cooler and just go pay for it. I do try to be as honest as possible and would not listen to them and for the third of forth time am making a complaint that I'm not satisfied with this department, the store is being cheated by consumers that just place any price on any bag that they want and just go and pay for it. I haven't purchased anything from the store lately because I don't want to cheat the store the same as I wouldn't want to be cheated. Hopefully with this information given directly to you this problem can be taken care of. At the local Food Lion Store they were having this same problem and People were stealing the produce like crazy, they started stapling the Price tags on the bags which has stop the problem per the Meat department that I spoke with at Food Lion. Please Help!

Unbeknownst to us Sams raised our contract to Premium adding $55 dollars to our yearly charge. After hours of phone time we were able to revert contract back to the original agreement however we had to call back second day in order to receive a refund and we have to wait 8 to 10 weeks?
Poor customer relations service. Bye bye sams hello Costco! :)

I received an email that said my tires were ready as club #6611. I went over there and i spoke with Daniel who went to the back 3 times and came back to tell me i cant find your tires, then i spoke to Rosanna, the manager, who told me we cant locate your tires, call us back in 2-3 days. I said no just go find them now. She said it would take 1 hour to locate them. After 5 minutes she came back to me and told me we found your tires. Now the biggest problem is that after 1 week, i discovered they replaced only 3 steam valves, which means now i am driving with brand new tires and 6 year old steam valve, and the person who did the job was named Eric.

I placed an online order been a month still dont have it not shipped says exception have called customer servivpce numerous times they just hang up on me worst service ever. Please hire new people to do your customer service because horrific. I just want my merchandise I ordered as soon as pissible order number is 186290133 Please make this right just send me my item geeez. I am going to call corporate asap.

Wrong delivery for mattress received a Beauty-rest paid for Serta Perfect Luxury Hybrid Glenmoor Super Pillow top and box spring.
Its been 4 days and still no one has a complete answer SOME ONE NEEDS TO CALL ME BACK AND NOT CUSTOMER.

EEL Marketing
P.O. Box 5235, Vail, CO. 81658
(970) 690-7600
To Whom It May Concern
From: Mr. Monroe

On Wednesday, August 30th, 2017, I was on my way to a meeting and stopped into the Sams located at 4827 S. Wadsworth, Littleton, CO. They had some shirts I had spotted on a previous visit when I had waited for a prescription to be filled. I picked up the shirt and used self-checkout.

Right before I walked into the meeting I threw on the shirt and noticed it had a broken button. As I was quite early, I decided to run back to Sams and switch out the shirt for a second one I had seen of the same style, size, price, and color. Pulling into Sams parking lot, I grabbed the shirt and receipt believing that the exchange could be accomplished quickly. Leave one and pick up the other.
I parked, rushed into the store with my shirt and receipt and proceeded to customer service. After arriving in line, with one person in front of me, I was accosted by a Sams employee, who began an attempt to belittle and demean me in front of other customers and employees.
She stated that I should have heard her yelling and screaming at me. (The yelling and screaming were her own words. She stated, ‘Why didn’t you hear me yelling and screaming at you?) Then she began a lecture on the proper doors to enter and how that next time I was to enter the proper door when I returned an item. Her entire demeanor was rude and unflatteringly ugly. Her actions were similar to a pit bull, taking snaps and bites at people to show who's boss. I was appalled at the attempt of this female employee to scold me as if I were a criminal or an unwanted visitor, who had no right to be where I was. She did this in front of the other customers and employees as if to show the world that she was in charge or, whatever else her ego required. However, I do not do rude well and responded back.
As she would not stop her snipping and biting and rude remarks, I told her to go back to her dog house and turned away. Her comment was, ‘Okay fine, I’m going to call the manager. I don’t have to take that.’
Really? And yet I, as the customer, am supposed to accept and take the vicious nasty attitude of Sam’s little attack dog because I failed to hear her yelling and screaming at me as I entered! What a great procedure Sams has taught its employees, that of yelling and screaming.
Next, I stood in line for approximately 10 minutes waiting for customer service to figure out how to help the one person in front of me. That always seems to be a problem at Sams. Customer service often appears confused and unable to figure out how to help their customers. It always amazes me. More often than not, they consistently have to call a manager over to deal with what they are not or have not been taught to deal with.
Finally, when it was my turn, I still ended up waiting another 10 minutes for the customer service clerk to do whatever it was that he needed to do to verify my purchase before he would simply allow me to grab another replacement shirt, same size, color, price. I had the receipt in my hand that verified the shirt was only bought within the last 30 minutes. However, the receipt alone was not acceptable. Meanwhile, the pit bull waited impatiently for her manager to come over and pat her ruffled fur.
Finally, I was allowed to go back and grab my shirt. Upon returning to the front, I now had to wait behind another customer. It was then Mr. Manager appeared on the scene wanting to know what happened. This also was in front of other employees and customers, as if that is Sams big procedure, ‘Show everyone who is boss.’ I explained that I did not appreciate first being yelled and screamed at, and then being lectured in front of the customers and employees as if I was some type of criminal. He stated he understood but that 2 wrongs do not make a right. Excuse me? I was flabbergasted. The wrong was the attitude and mouth of their employee and now, a lame manager who could not address his own employees rude and noxious behavior but instead, wished to defray blame on me. In a way then, he was correct. Two wrongs did not make a right. The employee was wrong in her general obnoxious and disrespectful manner yelling and screaming, along with her intended rudeness that was directed against me personally. The manager’s inability to honestly assess the situation and deal with it accordingly was the second wrong. The Manager must have also feared Sams Pit Bull, as he vainly attempted to make me share the blame for his employee’s bad behavior. Unbelievable!
The only thing the manager probably got right was that two wrongs do NOT make a right. Neither did the employees intentional rudeness nor the managers inability to manage, make anything right.
I had to state to the manager that this situation was unacceptable, and that if Sams allows its employees to act like pit bulls, to yell and scream at their customers, and then attempt to lecture and rebuke them in front of others, snipping and biting, then customers certainly had the right to tell them to Heel, and request that they return to the dog house from which they emerged.
If Sams management lacks the courage or integrity to do this then it is up to the customers. During the entire encounter, I did not scream or yell or use profanity. I simply responded to a rude and ugly employee, who would not stop harassing me or demeaning me until I firmly told her to return to her dog house. It is clearly where she belonged and it was only then that she at least shut up after stating that she was going to call the manager. A veiled threat? Was her thought, ‘Now I‘ll show you!’ Again unbelievable!
And a manager who seems to hold no control over his employees and so must find fault with the customer seems to sum up the problem with this Sams Club. If it were not for a quality Pharmacist, I would never walk in these doors again. I can just hear the morning manager talk.
‘Okay employees, today I want to affirm that when any issue arises, please feel free to yell and scream at these customers who must be forced to obey our rules!!! And when a customer does not respond to your yelling and screaming, then rebuke them soundly! And please do this in front of other customers and employees so that all may fear you. Furthermore, if any customer dare responds back while you are lecturing them, and say anything that hurts your feelings or makes you feel that you are not worthy to be worshiped, then please call a manager so that we can point out that customers bad behavior!
And finally, on a more pleasant note, please be assured that our employee shipment of rattles and pacifiers has been delivered and will be passed out during our afternoon nap time! Enjoy your day and do not let these horrible customers that parade into our store, do anything amiss!’
It absolutely amazes me that retailers still do not have a clue regarding customer service and success. They hire expensive consultants and advertisers with 6 figure salaries, spend millions on advertisements, and yet they fall short. However, the difference between success and failure is so evident, that Sams would be well to fire a few of their college educated consultants and advertisers and take up what I call the Costco Challenge.
What is the Costco Challenge? Well, first let me ask why it is that both Costco and Sams basically carry the same products at the same price and yet the Costco located just a few blocks up the street flourishes while this Sams struggles? If you think this statement is off, then let us prove it with the Costco Challenge.
Disclosure: I do not work for Costco. I am not hired by Costco or paid by Costco for any purpose. I am simply a card-carrying member of both Costco and Sams, and so, am able to share a completely honest assessment.
And thus, the Costco Challenge.
For one week, require each manager at Sams to pick a day, any day, and pick a time, anytime. On the day and time selected, have the manager do a walkthrough of their store, observing customers and employees. Take notes on the approximate customer count. Then immediately drive to Costco a few blocks up. Walk through the Costco store. What will they notice?

Sams: Entering Sams always feels like you’re entering a graveyard. It is dark and somewhat gloomy. Its employees, for the most part, are unaware of the customers and care little about their needs. (Please note: This should not be taken as negative on your employees. Employees are only a reflection of management.) Although there are exceptions, Sams employees always seem low energy and often confused by what they are doing.
When it is time to check out at Sams, a customer can expect a long wait time. With few exceptions. it doesn’t matter how many customers are present. It is almost as if Sams believes a waiting customer is a happy customer. Or, it is part of some genius plan to force customers to use self-service and thus cut down on paid help at the cashier’s stations. If customers won’t use self-service, they can wait 30 minutes to get checked out.
A GRAVEYARD ATMOSPHERE WITH GLOOMY CONFUSED EMPLOYEES, WHO DON’T WANT TO BE THERE. A WAIT TIME AND CUSTOMER RELATION PROGRAM THAT INCLUDES YELLING AND SCREAMING WHILE DEMEANING AND BELITTLING CUSTOMERS PUBLICLY.
Then we have Costco.
AN OPERATION OF LIFE, WITH BRIGHT CRISP EMPLOYEES, WHO ARE EAGER TO REACH OUT AND HELP THEIR CUSTOMERS, BECAUSE THEY ACTUALLY CARE. A QUICK CHECK OUT TIME AND A CUSTOMER SERVICE THAT OFFERS SMILES, UNDERSTANDING, AND HELP, BOTH PROFESSIONAL AND FRIENDLY.
Walking into Costco one has a feeling of brightness and life. Things are happening here. The customer count, at a minimum, is always double Sams and often 5 to 10 times above the Sams Club down the street. It does not matter what day or what time of day it is. The Costco on the corner of Bellevue and S. Wadsworth is always full of life and action. The employees are professional, quick, and friendly. They look like they want to be there. Even if they do not, they look like they do. They also look like they know what they are doing.
Costco Customer service is quick to help, resolve, and take care of any issue, and always with a smile.
Costco employees do not need to yell and scream at their customers to force them to follow the rules! They do not corner customers and attempt to lecture and belittle them in front of other customers and employees. They are helpful and energetic. How would the same situation as I experienced at Sams probably be handled at Costco?
An employee would have walked up to the customer with a smile and said, ‘Hi! I noticed you have a return. Here, let me put on this sticker to make the process easier for you. And you have a nice day.’
Less than 10 seconds and a quick win win for everyone. (Even though I must state that Costco does not feel the need to use little green stickers to confirm an item is being returned. A receipt always seems to satisfy them. And so Costco does not require attack dogs or pit bulls.)
The Costco Challenge, if honestly completed, would teach your managers more than all of your high paid consultants and experts. If you fail the customer on the retail level, all the other money you spend is wasted. Fire your failed upper echelon consultants, re-train or change your management staff and inspire your employees to go beyond themselves, with both incentives and honest recognition. It is, after all, the customer that you desire to shop within your store. Your store should be designed for that customer. It should be a store of life, with kind and helpful employees, not distant yellers and screamers, many of whom do not have a clue.
Am I simply rambling on because of an incident? What I state, I have observed for quite some time. Over time, my visits to Sams have become less and less. In fact, if not for your pharmacy, I would have stopped visiting Sams a couple years ago.
Now you can take the Costco Challenge and find out. It will not matter which day or what time of day each Sams Manager chooses. Simply entering each store paints an immediate picture of what is right about Costco and wrong about Sams, and it has nothing to do with advertising or high-priced consultants. It has to do with the lighting in the store, and the light within those who work the store. Costco will always have at least twice the shoppers, normally 5 to 10 times the shoppers of Sams, and yet half the wait time for check out and/or customer service. Costco customer service also actually does know what they are doing.
Hanging a picture of the store manager on the wall that then states, ‘My goal is that you are completely satisfied,” is not an honest sign when the completeness lacks fulfillment. Sams has no viable concern for its customers. They mistakenly believe it’s all about the discounts. Wrong. It’s more than the discounts. It’s about customer service and actually caring about your customers, employing and training employees to know what they are doing and to be a helpful solution to any problem, not a mad-hatter who believes yelling and screaming and scolding customers is an efficient way to govern any situation that arises. To have a store that operates as a customer friendly store means a management that actually cares, employees that actually care. Care is not found in a plaque hanging on a wall but in the actions of the managers who are on call to sort out problems before they happen. At Costco, you will not miss these managers, always on the lookout for any problem or issue before it arises. They and their employees are crisp and alive. Sams? Not so much. At Sams, they all simply drag along, digging graves and waiting for their time-clock to tell them it’s time to return home.
Now, in ending please note that I do not wish a response. I know how to respond for myself. I do not require an insincere statement of understanding. I also do not need another rebuke by those who have not a clue. Take the Costco Challenge and you will quickly see that every statement I have made is correct.
Do not take the challenge and your store will forever be nothing more than a graveyard located at 4827 South Wadsworth, always wanting and never fulfilled.
P.S. By the way, this consultation is a free gift from EEL Marketing, in order to help you set aside the tombstone, return your pit bulls to their dog houses, and walk once more with the living.
Will you respond? Unlikely. And so, Costco will always run circles around you.
Respectfully, Mr. Monroe

Thanks for your attention. I'm facing the crisis on call with customer service center. It was a universal standard service 5-6 months ago. But after that the changes made and its blasts. Its good to make changes but it also should be good for the customer. My most important issue is that the FedEx clearly states that the item was never received. But instead to process refund or replacement the representative said that he is going to forward the issue to back department. I don't know what is this back department which never responds. My issue is that If you are seeing that there is issue then why don't you solve at that time. Please do some thing.

Thank you.

On Nov. 16th I order a recliner Number Item #: 299758 because it matched the sofa I purchased in Sam's months ago. I ordered it because it was out of stock in the store. I requested delivery on Wednesday. Everything was confirmed on your ordering system, the order number was; 5596574467 I asked for a text for pick up between the hours of 1:00-2:pm. When I never received the text I called the store I was dumbfounded to talk to three managers that had absolutely no ideal how to help me. I felt as if I was disturbing them from something important.

I called the website .com people talked to a Sam's Club manager and was equally as disturbed to get such treatment and answers that I all ready knew. Now The local Club manager promised he would call when the recliner came in and set one aside for me. well on the 24th he did he left me a message that it was in and ready for pick up. He called again this time I answered and he said they got some in and he would have one for me. Well on my way home to get my track he called again and said he had mistakenly read the invoice the recliner is not in it will be in on the 25th. Well I called today and I was on hold 1 hour I held on to see how long they would take and was told they have 8 on order and none in.

Worst return policy despite fake "customer satisfaction guarantee". It's really much sad when you invest in an expensive electronic and want to return after some time. Apparently, they kept my return without issuing any refund because over the period of a month, I have called their customer support at least once a week and each time I am given a different timeline to expect the refund. Next time, only buying from Costco. If it doesn't have it, I will wait but never again from Sam's Club.

I went to Sam's Club today to purchase a whole pork butt and have it sliced as I have done several times in the past. When I asked the man who was working the front of the meat department, he said they don't cut raw meat, only deli meat. We could see another man in the back cutting meat. The man in the back agreed to slice it for us. We told the man in the front we wanted it cut 1/2 inch thick. When we arrived home and were re-packaging the meat into smaller packages, we found the meat had been cut much thinner than 1/2 inch.

It would be nice to get a consistent answer among your employees, and/or post the policy on slicing meat. I could understand if it was near closing time and they had already cleaned everything, etc., but this was at 2:30 in the afternoon. This is not the only time we have had to go through several employees to get the service we needed at this Sam's Club. We've found which customer service desk employees can get things done and which seem to make an issue out of everything. Maybe some re-training or shadowing is needed so all employees are on the same page.

This was at the South Street store in Lafayette, Indiana. We did not notice the employees names we dealt with today.

Customer service at the store is the worst that I ever came contact with. I stood in line for about 10 minutes and not one of the three even said I will be with you as soon as possible. One of the three was talking to a women and it look like they was just talking about weather or what not. After when the women left the person got on the phone and talk and again did not even look my way. The young fellow was busy with customer so that I did understand. But the other women who was on the other side took care of a customer and when she was done I thought good It is my turn wrong again.

As another customer who was not in line came in and walk right up to her and she took her. All I wanted to do was pay my bill and it was like they were doing me a big favor in taking it. Finally the first one who was on phone called for to come over. I am a server and I know if I am busy with another customer I do go up to them and say I will be with you as soon I can. Then they know that I saw them. For this reason I may not renew my membership. You know what they say about word of mouth, right?

I have been a Sam's Club customer for many years & this is the first time that I have a complaint. Unfortunately due to Age & to problems walking, I am now forced to use an electric cart (which I am grateful to have available to me). My problem is that they are not plugged in to be charged when they are returned & I have been stranded in the store or, worse yet, I have driven to the Club, managed to find a parking spot & there were no electric carts available.

After waiting to get one, I found that while shopping there were two in the aisles that were out of juice! I believe that your handicapped customers would benefit from your looking into this problem or possibly obtaining additional carts. I shop in your Marietta club on Cobb Parkway near Roswell road. I don't see a store # on my receipt, but the name of the manager is Marc White, who I did leave a message about this. I am very satisfied with the courtesy of the staff at the club & hopefully, I will be shopping there until I can no longer drive.

Purchased items on July 16, 2016. Had to return 3 items, 130103 Salsa $9.57; #760373, Scallops $30.98; SMDGOUDAPIM $7.98, all of which expired on July 1, 2016, 16 days’ pass had expiration date. Returned items back to store on July 17, 2016 at membership desk. While speaking to manager regarding expired items being sold and how disappointing to buy items for a party to learn that food you are going to serve is out of date. This is a very serious health matter. The manager seems not very concern and stated that she would talk to the department. This is a membership club and this should not be happening.

My daughter, along with my grandson went to Sam's Club in Newport News, Virginia this afternoon to do monthly grocery shopping. First, I was looking for a specific lotion to help my grandson's skin, couldn't find it , so I asked a group of three employees if it was in stock. They were so nonchalant. Well, we completed our purchases totaling almost 500. We proceeded to the door where they check your receipts and look over the items in your basket. I disagree and believe that if enough customers begin to change their minds about accepted this. I would like to be contacted by a customer service representative.

This needs to go to corporate. Sam's Club hire's managers who don't know anything about the store or the area in which it is in. They put managers in who don't know how to listen to their employees. Instead of listening and trying to figure out how to make things work out, employees are written up and then fired. The manager doesn't want to admit that the employee may be right and have a good reason for the things that they do. The manager doesn't want to admit that he/she is inferior by being new to the area The manager who thinks they know better than anyone who has worked and lived in the area for years and won't listen to their employees is not a good one. People who have worked for the company for years, are dedicated and do everything in their heart for the customers who shop at Sam's get the shaft.

Employees are told what a great job they are doing, how wonderful they are, They are trained to do manager and assistant manager jobs, know the store inside out even tho they don't get the same pay level but do it any way because they are dedicated. They go out of their way to keep customers coming in, rain, snow, storms and all. Drive all over the area keeping customers happy and wanting to do their business with Sam's Club. They cover for their manager and train them because they are new. Then all of a sudden they are a threat and the next thing you know everything they do is on the line and then they are fired. I have known several people who this has happened to. I have walked in the Sam's Club in my area and felt at home, loved to shop there. I have seen employees in there that do a great job, you know they care about the customers.

Every time you get to know them you find out they have been fired for some reason or other. Cashiers come and go, understandable. The main employees who work 40 hrs a week who I see work very hard at least when I am there come and go also. Why is this? Familiar faces is good, people you know you can count on if you have a problem, will answer your questions and you know they are truly trying to help you with anything no matter how outrageous it might be is very welcoming when you come into the store. I don't want to go back to Sam's to do my shopping anymore.

Not a great loos to the company I am only one person. It is a great loss to the company when the customers who find out the employee was no longer working for Sam's Club I wonder how many will continue business with Sam's. I am done going on and on. Firing employees because a manager feels threatened with her job I don't feel is the right solution.

I received an email for free Garcinia Cambogia, from Sam's Club. My wife takes this product for weight control, so I opened the email. I was informed that I would only have to pay shipping cost of about $5.00. After accepting this offer, I was asked if I wanted any other products from this company. I thought I clicked, no thank you, but the way the email was written, I was tricked into ordering another product. When I discovered this, I tried to cancel the order and could not find anyway to accomplish it.

I received my Sam's Club bill today with two charges of $84.71 and $79.31. I called and found out that these bills were for the continuation to ship me these two products for ever if I did not cancel. I was told that I was sent an email telling me that since I had not canceled this order within 15 days, I was stuck with this deal. I firmly believe that I was tricked and I'm disgusted with Sam's Club for allowing a unscrupulous company like Nature Review to use your name.

Our church has business account with Sam's Club. I am having difficulty understanding the store policy that will not accept a check if it is not presented the same day it is presented. We have times when we are planning to purchase an item(s) from the club. Usually, a volunteer stops in to pick up the check, which is for the exact amount of the item being purchased. We usually run checks on a specific day and the volunteer(s) will stop in usually within 2 - three days to get the check and complete the purchase. However, we find that your stores will not accept the check because it is not dated the same date as the purchase. Now keep in mind, I am not speaking of a post-dated check, a check dated AFTER the date of purchase. This is the only store I have encountered this problem. I do not have this problem with Wal-Mart, Costco, Big Lots, etc.

The Sam's Club is conveniently located for us, but the policy makes it difficult for us to shop for large ticket items when we have to write checks one-off, and only have a limited staff. This forces us to shop outside of your community for large ticket items, and only shop at the club for small items that staff/volunteers can pay out of pocket, and than be reimbursed.