Sam's Club

I experienced the worst service ever at the bogart ga sams club on 2/2/24.

The two black ladies at customer no service counter I don’t know their names although I’m sure the manager, Marcus White does.

He finally helped me.

I came to return a printer I bought 2 days prior that was unopened I had receipt .

I was bullied and told I couldn’t return it without my husband present bc his name was on the sams card not mine although my name was on the credit card that purchased the 99.

00 printer .

II asked what was the issue bc I had returned items before I purchased on his card .

The rude customer service Manager said she didn’t care that was the policy and I read your policy it doesn’t state being unable to return something on my husbands card .

What if it was a gift ?

I asked for a…

Great

Great

I went to your Ferguson, Missouri store to your tire installation service at 7:00 am on July 20, 2019.

I was very dissatisfied with the customer service.

First, your attendant stated that he could not look up my tire size and that I would have to go to the car and look at the tire and give him the tire size.

Yet, your ad says we can order tires online by looking at your tire size finder.

That he could not look up the tire size was the first cause of my dissatisfaction.

Secondly, he should have gone out to my car and determined the tire size instead of telling me to do so.

Next, after I determined the tire size, and purchased the tires, he advised me that there were three customers ahead of me and the average time to service them would be one hour each.

I therefore asked him to take…

7.

19.

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RE: 0 78742 0535504

Good Afternoon,

My complaint is regarding your Member’s Mark Purified Water [Mineral Enhanced For Taste].

The labeling on the bottle, Mineral Enhanced For Taste; the plan truth is, your water contains SALT.

The bottle should say, contains SALT; many persons [elderly, etc.] have consumed your product with the medical issue of High Blood Pressure, and may not be able to read, or understand that Calcium Chloride, and SODIUM BICARBONATE is SALT.

Your product may be causing accelerated health issues in that area.

On a ninety-degree day, I was given a bottle of your water; I have High Blood Pressure.

There should be a warning on the bottle!!

Please have someone to contact me.

Thank You,

Darlene Connor-Graham dconnorgraham@hotmail.com 410.

952.

2584

Order on line for a 9AM pickup on July 5.

Got there and the order was canceled.

Got store manager involved he said he would get a team on it asap to put it together.

After a 45 minute wait I finally was able to leave the store with my order.

I told store manager in Brooksville I wanted to speak with a regional manager.

He had an associate take my number and I have never heard back from either of them.

This now is the second time they or on line have canceled my order.

I have called your customer line to address issue and have been told by a supervisor that I am making to much of an issue over this.

Because of this canceled order I lost two hours of sales in my small business.

I don't know but would you like to lose two hours of sales from your Brooksville, Fl store.

Also I have…

I was just at sams club Ontario I had bought a security light and it did not work so I went to return it.

It's a common mistake.

I didnt have the receipt because we bought it when we were buying groceries The lady that helped was Emily very rude.

She told me this is what holds up the lines.

She said she could not find in our history.

Well I didn't steal it.

We had just got or new cards.

Because before we were combined with my daughter in law.

She said it should all be the same.

She refused to take it back.

So I asked to speak to a supervisior.

She was the same way.

They made me feel as if I was doing something wrong and trying to pull a fast one.

I might not ever shop there again.

Piss poor service!!!!!!!!!!!!

I sent a complaint on June 30.

Haven’t heard from you as of today July 16.

Tom

July 15, 2019 : My purpose today :buy a propane grill at Sam's : Found a grill for $249.

I asked that the Club assemble the grill and was told that an outside firm now assembles such appliances for a fee of $100.

Of course I went to competitors store to buy my new grill.

I suspect that this is an avoidance fee, rather than tell customer that you no longer assemble such merchandise .

I have always admired the forthright methods from Sam's; however this was not the case in this instance.

Your employees seemed to be surprised by this policy.

They were polite helpful but apologetic for this policy. thanks for hearing me out Jim Ickes ( Member since you opened this store.)

You need some help in your tire departments.

I've been hung up 3 times today just trying to find out if you have some tires.

Finally, I had to get management to check on it.

I went in to Sam's club - Columbus Georgia on 7-11-19 to have a plastic nose piece replaced.

The man had difficulty with the repair and called his coworker and switched tools and finally gave my glasses back.

I was on my lunch hour and now running late.

I put my glasses on and when driving out of the parking lot noticed a scratch in my vision field on the same side as the repair.

Upon arriving at work I called the store and asked for a manager to report this immediately.

I was told the only mgr was a store mgr who would not be in until the next day.

I asked to speak to whoever was in charge.

I was put on hold and no one ever came to the phone.

I called back twice and was put on hold totalling 45 minutes.

I called customer service at corporate and was transferred to escalation.…

My sister and I ordered pizza and was the worse pizza I've ever had.

I have always liked their pizza better than anyone else.

I ordered the 3 meat pizza and their were 2 pieces of pepperoni, very little bacon, not cut and cold.

Would of returned it but was told to go to membership and the line was to long.

My sisters pizza was cold also.

This was when they had opened a little after 10:00 Sunday morning.

Will not order there again.

I bought a Mr Coffee maker yesterday 7/13.

After closely inspecting the display I decided to buy Item # 492706.

Only to find out when I got home it was not at all like the display model.

So I returned it today, again checking the display, and looking at the stock.

Noticing they were not the same I asked for assistance.

A young man came (sorry I do not have his name) I explained the situation and he told me they are nothing alike.

I said I really want the one like the display.

He said “oh the display must be an older style”.

I said you should probably put the coffeemaker that is in stock in the shelve, so not to confuse anyone else, as I had to come back and it is over 35 miles.

He told me “ the manager told us to put that coffee maker up as the display”.

I proceeded to say then…

Very bad staff and rude.

I was not given the temporary card.

People are not helpful.

Waste of time and waited in line for hours.

A very bad service and worst experience.

The waiting was a lot because a single lady handles everything, and no other person is there for help, not worth it when people like me expect from the store to help us and provide a facility instead they are giving me the looks and telling me to wait in line and then just talking to the lady customer while seeing that we are waiting here for long time.

I am not happy very poor service.

We should know like the other options if we do not have a membership card, but there is no information and the staff is useless in providing any help.

Very upset with service, not good.

I have been a business club member for many years because I get to shop early.

I don't even go to Walmart later than 8:00 am in the morning because I don't like crowds.

This morning I was at Sams shopping and was told that I my business card is no good anymore and I have to upgrade to a plus membership for $100 to shop early.

I can't justify spending that much money for a card.

If I have to shop at 10:00 in the morning I might just as well join Costco again, cancel my Sams card and get my money back.

I just renewed my card this morning.

Let my know if I can still shop early with my business card so I can make my decision to cancel or not.

I'm sure with this policy as it stands you will lose a lot of members.

Every time I go to your Middletown NY store the wait to check out is 15-20 min wait.

Yesterday there was 3 cashiers on one register and 4 customers waiting on line.

Please you need to get more registers open or at least call cashiers up to the front to get the lines checked out.

If not I will cancel my membership and I will be getting a membership at BJ.

Please fix the problem your sales will double in that store.

I don't think your reading your complaints everyone is saying the same thing and nothing is being done.

I have been buying your cooked pizzas for quite a while and they have been great the last 2pizzas have been awful the crust is thin and everything is burned have you changed the dough if so please bring back the original dough I will not be buying anymore pizzas until you correct this it is a shame because u had the best pizza in the latham ny area I am sure I am not the only complaint .

The snack bar area was empty today when I was there.

Usually it is packed

I drive about 90 miles to come to Sam's Club and now i've been to Sam's three times to buy the 3 lb tub of French Vanilla Cappuccino and they're always out on the shelf.

Every time I do find an employee amd ask them for help they don't speak English or they tell you to go to Customer Service and ask them.

I am elderly and have bad knees and don't need to be running all over to get help.

I don't use a handicapped cart as there is other elders who needs them more than me.

DISGUSTED

I purchased an LG dishwasher on line from Samsclub.com.

The promotion included delivery, installation, and haul away of old dishwasher.

The company that was to deliver the unit set the day and time for delivery but stated they had no one in the area to install and I should get Sams to take care of it.

I went to the local store and was told they had nothing to do with Samsclub.com and I needed to take care of it on line.

I went on line and after communicating with someone in El Salvador was told I should contact LG customer service.

Over the course of several days with no live person and being on hold for over 2 hours while being told how they valued me as a customer, I finally got a live person.

I was then told this was not an LG problem but a Sams Club problem.

I was then connected…

Today I have really bad service at sams club in Tulsa ok I love you chicken but the men who work in that area he is really rude I was waiting for the chicken and he thrown me the chicken I’m not asking for free I pay so I need u hiring more nice people

Ordered a set of 4 tires and set a appointment for 10 am on July 4th after 3 hours was told that one of the tires was the wrong size a week later went to get the one tire mounted and put on it took them 3 hours to get it done with 4 people working in the shop and two cars.

I have been a member for many years.

I was totally taken aback when I noticed one of your employees, a young man, walking thru the store several times, busting slack as they say.

His underware was TOTALLY EXPOSED for everyone to see.

Not one employee or anyone else in any form of management stopped this young man or too any action.

My question is, "Is this the new accepted look for Sam's Club Employee's?

Also the attitude at the food bar seems like they are doing the members a great favor by serving them, no thank you's,etc..

Just a general, overall, attitude problems abounds.

I love my Sam's Club and will never shop at another other warehouse Club.

Just thought someone should be advised...

That said, my experience with the Tire Department is 2nd to none..exceptional attitude and…

I have two complaints.

1.

I use the app to save time as I live two hours from the Club (one way).

This past monday, my wife and I endeavored to use the app to buy blue berries.

Scanned the bar code and not in the system.

Typed in the number and it still didn't show, forcing my wife and I to go through the line.

This is not the first time we had trouble.

2.

Get to the payment and the cashier asks if I want to use the credit to pay for the groceries.

I said sure.

Unfortunately, couldn't use it because my card is the "secondary" card on the account.

My wife has the primary card.

But she didn't have her card with her.

But despite the fact she was standing right next to me, we couldn't use the credit.

Why is this so complicated?

It's already frustrating that Sam's club doesn't…

I would like to know why a major company like yours has not woken to the fact that your bakery department has 0% product for diabetic people.

As I read the ingredients, all bakery items are loaded with carbs.

I looked closely today, and didn't see anything gluten free.

I am extremely disheartened.

I spoke with a bakery employee today.

She verified what I had suspected.

That is even the employees know you are missing the boat.

It appears that a top down management style is not working.

Suggestion; fire your marketing department!

I’m very disappointed with your customer service on my visit July 9,2019.

I had several returns with my receipt.

Upon arrival six Sam’s employees were doing various things behind the counter.

One employee was helping a lady with her reruns.

I waited and waited..after 25minutes I asked Marcella if she could call for help.

Because all the other employees left.

She did call for help Lillianna appeared awhile later.

She was not familiar with returns.

After ringing and re ringing my returns.

Finally I was on my way.

This took over 35 minutes.

Hopefully this is a one time occurrence.