I’m trying to make an appointment for routine care.
I have been on hold for over an hour and had to finally hang up.
I’ve been with this physician provider for over 30 years and now I am being forced to change providers since no one answers the dam phone
I wish I had read the reviews on OPTUM before we made an appointment with the OPTUM clinic located at 925 S.
Euclid St in Anaheim.
I just want to make people aware of this situation.
We have a high deductible health insurance coverage which does cover preventive services such as a basic blood test without having to meet the deductable.
In September of 2023 we made an appointment with this OPTUM location for just a basic blood test and nothing else.
They confirmed us that it would be covered 100% by our insurance.
When we came in the nurse took our blood pressure and she left.
Then the doctor came in and asked us a few trivial questions such as what medications we are taking.
I told her I have been taking amlodipine for high blood pressure and that was all.
We had to wait a couple…
Disrespect, unprofessional, eating in front of patients, not following up after receiving labs, on zoom appointments never contact, no care at all about patients
Had surgery 3 30 2021.
Hydrocodone ordered Told by optum none in stock.
Go to pharmacy.
Pharmacy got order they are told by optum there is insurance issue.
I called optum told by them I had schedule drug.
Inform them that no schedule pain drugs.
I have been waiting for over Two weeks for my medication and nobody is helping.
My primary PCP is Jackie Reeve in Albuquerque NM and I visited on the 14th of July and she never put the order in.
Im fustrated and tired of waiting for my refills.
This company is the worst.
They have called me EVERYDAY for a balance I NEVER got a bill for.
I asked for an itemized bill to be sent so I can get reimbursed after I pay the amount and they are STILL calling me everyday.
Last year, THEY lost a check and proceeded to harass me everyday while they looked for it.
Even after the check was found, they sent my file to debt collection.
If you need something from them, they will take MONTHS but if you "owe" $1, you will be called everyday.
I cannot enter the building while my very sick husband is seen and the office never sent me a TOKEN to be able to register his account online.
I am responsible for his care and cannot even talk to his doctor much less arrange his care or meds online.
I would give lower than 1 star if possible!!!!
I have waited for my prescription (auto-fill) for over a month!
I am out of my meds.
And still getting calls saying it is on its way one time, there is a problem another time, 5 calls in 3 days!!!
How hard is this!!!
Please United Health Care get a different prescription provider...
FAST!!!!!!
Nurse practitioner treated me very unfairly, was very judgemental, rude, and made me feel as though I was not receiving the best care and treatment for my condition.
When speaking to me, she was very hostile and made me feel as though my health did not matter to her.
Her name is Nurse Practitioner Annie Davis (Priscilla Davis) at Michelin Family Health Center in Lexington, SC
Beginning around the first of April the medications I requested by phone were never filled.
Supposedly because of unsuccessful attempts to reach my doctor which has never been a problem for me.
Serious conflict started April 24th.
I was not informed that OptumRx was filling, shipping, and charging me for a rx that I didn't request.
I didn't even know what it was for.
Shipping and withdrawing the funds occurred faster than the speed of light.
The shipment was intercepted practically at my front door.
Why did I have to wait a month to get my money back?
Let me stress again that OptumRx had no consent whatsoever ever to process or bill my acct for this.
The refund was finally received during the first week of June.
June 26th the same thing happened for the second time.
Once may be…
No sure if this is the correct department.
I am wanting to complain about Ootum ID and Optum EPS.
I have tried for month to get a former employee who is the administrator to our web access for EPS.
I have been given the run around stating that I have send in notarized letter stating who I am.
I am the Billing Manager and I need access to the ERA through EPS.
A former employee still has access to that site.
I sent in a administrative change letter that was emailed to me and now they want a notarized letter from me.
I have never heard of such a thing.
I finally got my Optum ID but it took over a month to get it while being on a three way phone call with the former adminstrator because she wanted a screen shot of the account.
That is a complete HIPPA violation, now they won't…
I received a phone call from someone who claimed they were from United Health Care yesterday.
He told me that I needed a renewal of my Pravastatin medication.
I told him that my cardiologist and I had decided that I was to get off my previous statin medication and after three weeks to try Pravastatin.
I told this man that I did not need a refil at this time.
I also suspect that he contacted my pcp office and said that I needed a new prescription for Metformin, which is not true.
I just picked up my prescription last week and it is good for 2 months.
In addition, I have one refill, so I did not need any prescription for Metformin.
My problem is that this man has gone behind my back and called Rite Aid and ordered Prevastatin and also contacted my pcp.
When I went to RiteAid this…
Never received my Optum Care card when I called in January to find out why they had the wrong address which I changed two years ago...
It was corrected and here we are in March I’ve connected twice and notified I’d be sent another card...
What’s the problem ?
I live in Las Vegas, yesterday I had ordered rides back and forth , my ride was supposed to pick me up at 3:30 to go home, the ride never showed up.
I called Optum care numerous and no one answered , I learned today there was a 40 minute wait,I am 84 years old and am handicapped I didn't get home until after 5 at an expense of $12.
50 which I want refunded .
In all the years I traveled with Executive Cab this NEVER happened
I am trying to send OPTUM RX my Feedback for my experience this week in obtaining prescriptions - this format will not allow the length of my document to be included.
Please provide an email address and contact name that I can share this experience with.
dec 31 I ordered restaesis eye drop first heard zero then $400some dollars...today would be $75 medicare I called same day cancel they said was shipped san diego...
I asked for them to have sent back said no..dont take medication back..its not possible open vials plastic twist off...not something taken internally not medication...
I dont want to be charged on am ex patricia k chipinka 2/13/1941 was with united health care Id 8406799-01 210 695 9588 210 831 6400
The company claims that they are available 24/7.
When calling on a Saturday afternoon and trying to get through to a customer service representative, the call simply went to the survey that takes place after a call.
Nobody answered.
Was simply forwarded to the survey.
Obviously gave 0 responses on their survey which says from a level of 0-10, 0 being the worst score possible.
Made an online account to try to contact them and the SEND button doesn't even work after navigating through their system to send them a message.
Send button does absolutely nothing.
How are you supposed to reach these people to get any sort of assistance?
Your customer service people are rude I was asking about paperwork for my husbands prescription was told they could not speak with me and was told they already contacted him I told them this was not true there said they left a message on our answering machine but was cut off I said then you did not contact us and asked her to please call my husband about this which she refused Saying it was my fault I have a faulty answering machine I find this unreasonable we pay a lot a money for this insurance and should be treated with more respect
6/30/18 Ordered Victoza, told needed new rx. dr sent new rx 7/3/18 Order placed and scheduled for overnight priority on 7/6/18Meds need t be refrgerted) scheduled to be delivered on 7/7/18; did not arrive call made to Optum on 7/9told I needed to find out where order was.
After 2 hours on phone with an extremely rude supervisor in Texan named Kinesha who hung up on me, another assistant Angelina tried to help.
We called FedEx, gave tracking number 444061546199, was told that that a call was made to FedEx by Optum telling them to return the medication to them It was shipped back to Optum under tracking number 714511389783 and was received back at Optum on 7/10/18 and signed for by D.
Simmons.
A new order was placed and I was told it would be overnighted and I would receive it on 7/12…
I have been a Medicaid provider for the last 15 years I have 60 to 80 Medicaid clients.
I specialize in the SPMI population severely and persistently mentally ill.
I left Changes Counseling because Christian Smalley the owner thought it was okay for Marvin Johns to make sexual comments to one of my clients.
Mr.
Smalley told me she deserved it because of the way she was dressed.
He accused me of having PTSD because I took it, "so hard" I didn't go back all my client followed me to my new counseling center called healing house counseling.
Optum would not let me bill directly they said they were closed to new providers.
I began billing through Sundance Behavioral and they charged me 37% of what I was making.
I looked for a way to bill straight through Medicaid and it worked for…
Over 30 people were fired "laid off" yesterday and today at Tucson location.
CEO made it clear that lawyers had composed the list of those unnecessary for business operations.
Although another contract unit was available for agents to apply to, pending background check and urinalysis, a great deal of manpower and intention lost to those training for job as pharmacy tech.
Attendance was disregarded, and of course, those who attend regularly will make unintentional mistakes.
I went to my account online.
I typed in $20.
86 that I wanted to pay on my account.
They went ahead and charged my credit card an amount that I was disputing $284.
81 in addition to the $20.
86.
I NEVER authorized the total amount of $305.
67.
This is my first and only billing complaint so far.
Prior auth was denied for my son's medication which he has been on for 3 months due to insufficient clinical data.
Doctor's office called and did it again over the phone, everything should have been ok.
My son met the clinical requirements for this drug due to the fact that he has tried and failed numerous in the same category.
Also the medication already had a prior auth in place and just as needed the end date extended.
It was denied the second time also.....after talking to too many incompetent customer service people, I demanded a supervisor and found out the supervisor won't return my call.
I'm taking this further and spoke to the doctor's office, I obtained the denial that was faxed from Optumrx to the doctor and found out the reason it was denied was because the clinical intake…
I vacation in Tucson for 3 to 4 months.
While I'm in Tucson I have my optimum RX prescription sent to me.
As soon as I return to Indiana I call them and have them change my address back to my Indiana address.
Two I vacation in Tucson for 3 to 4 months.
While I'm in Tucson I have my optimum RX prescription sent to me.
As soon as I return to Indiana I call them and have them change my address back to my Indiana address.
Two Weeks ago I ordered two prescriptions and receive them in Indiana with no problem.
I need a refill on the third one so I sent a notice to my doctors office and they refill the prescription.
Now I have not received this prescription in Indiana so I called optimum RX.
They informed me that this prescription was sent to Tucson.
This is not my permanent address.…
I get my medical supplies from OptumRx as itâ¬s an easy way to purchase.
Optum Rx cares for us and has medical supplies you need from people you trust.
Earlier I used to go the drug store and collect my medicines, but not all places you get particular drugs.
AT Optum Rx you get all that you need and its supplied fast as well.
A trustworthy pharmacy that needs no description.
They give medicines that are safe to use and do not cause any side effects.
I like their service and would continue to opt for them.