Home Instead Customer Service
Rated 2 of 5 Stars
Based on 4 Complaints

Contact Home Instead Corporate

Toll free phone number: 1-888-484-5759

Home Instead is a senior in-home care franchise. It is the worlds leading home care provider and has 17 global markets and over 1000 independent franchises worldwide. In 2010 there were over 750millionUSD recorded for in-client level revenues.

To reach client services call 1-888-484-5759 or online click here. If you would like to write to CEO, Jeff Huber, address you envelop with: Corporate Office of Home Instead Senior Care, 13323 California Street, Omaha, NE 68154, USA. Corporate office phone number is 402-498-4466.

Founded in 1994 Home Instead provides companion care, personal, skilled and dementia care. Social presence is found on Facebook, LinkedIn, Twitter and YouTube.

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Home Instead Contact Information

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  • Home Instead headquarters address

    • 13323 California Street, Omaha, NE 68154
  • Company website

  • 1-800 phone number

  • Better Business Bureau rating

  • Customer service hours

    24 hours a day

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Top Home Instead Complaints

Browse more than 4 reviews submitted so far


My name is Sheri Campbell, & I have been trying to get oxygen for my uncle, Jerry Leyerly for about 3 weeks. I call the customer service number every single day including weekends. Each time I was told something different. The excuses were endless!!! Your customer service is a joke!!! They have no personality!! None of them!! They lie just to get you off the phone. The communication level is nonexistent!! Each day I called of course I was told "oh, I am so sorry. I will make a note on your account and someone will call you back". I finally started telling them don't tell me lies just communicate with me. That's all I asked!!!

Yesterday, when I made my daily call I asked for the number to the corporate office. She put me on hold (rather quickly) for about 2 minutes, and then she has the audacity to tell me they don't have corporate numbers. No one knows them. REALLY!!! At any rate, I told her don't bother because I will find it myself and I will be filing a complaint against the customer service department.

Well, what you know about an hour and a half after our conversation I get a call for an oxygen delivery in 1-4 hours. Of course I have been told that before so I didn't believe her but, we did infect take delivery. I do however, want to tell you the young man that delivered our order was so kind, polite, went over everything thoroughly, answered any questions, and stayed to make sure the self fill unit will do exactly that. Couldn’t' be more happy with that end of your customer service.

Sheri Campbell


I am a working professional and have my elderly mom who needs care at all times. She has to be taken care of and I could rely only on Home Instead Senior Care to help her. It is absolutely not about the money, but the kind of care they tender my mom to is truly outstanding. I cannot thank them much, but they are sure angels in disguise. My mom is taken care of well and I do not have to worry about her while at work. Thanks to HISC to do a wonderful job.


Called last Monday for to change my telephone number in their system for emergency contact information. The person I spoke with said it would be resolved in 24 to 48 hours. Well it will be one week tomorrow and its not changed. I wish they cared more about customer service.


I have been waiting for a call back for several hours about a quote for my great aunt. Does anyone know their phone number?

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