Louis Vuitton

I bought a very expensive duffle bag for a trip I was planning unfortunately the trip got canceled and I no longer needed the duffle bag. I called and text the store in King of Prussia Pa. I was told by the seller he would see what he could do for me so I could get a full refund.

By now 30 days have passed. So me and my parents took the long trip to the Louis Vuitton store. When I entered the store I talked to one of the store employees and explained what happened and he said getting a full refund is no problem since I never opened the box.

It was in mint condition. He then and found the person I bought the duffle bag and he told me it was too late for refund and I could only get store credit. I was lied to. I need the money I spent back I told him.

I think the employee was only…

I order a purse called Pochette Métis. I got a confirmation after. A few minutes later I got a email saying my order was canceled and don’t give a reason. I search this why would happend. Some say they probably didn’t have it in stock.

I understand if they don’t have it but don’t waste people time playing with their cards. I don’t get how this is legal to do to customers spending a lot of money on these products. Thanks I hope this helps

DONT GO TO THE WOODLANDS TX LOCATION. BAD SERVICE REPRESENTATIVES AND A TERRIBLE MANAGER( COMSIA STEVENS). MY HUSBAND BOUGHT MME A MOTHERS DAY GIFT AND NOT EVEN 24HOURS LATER I WENT TO EXCHANGE FOR THE CORRECT BAG. WELL MY HUSBAND STAMPED THE TAG AND WAS NOT TOLD ONCE STAMPED IT COULDNT BE RETURNED.

I EVEN SAID I WOULD BUY THE TAG AND THE LADY COULD ORDER A NEW ONE WHICH SHE SAID SHE COULD. LONG STORY SHORT 3100 DOLLARS LATER IM STUCK WITH THE WRONG BAD. THEY TOTALLY DISCRIMINATED MY HUSBAND AND I.

SADLY ALSO IN JUNE MY HUSBAND TOOK ME TO BUY A PURSE FOR MY BDAY AND I TOOK MY MOTHER WITH ME (WHO HAS CANCER) AND THEY WERE HAVING AN EVENT WITH CHAMPAGNE AND WATER, ETC. AS WE WERE THERE NOT ONCE WERE WE OFFERED A DRINKSND WE ALSO WAITED 45MIN BEFORE BEING SEEN BY A REP.

NO ONE GAVE US EVEN…

I went into your store in Montréal on st Catherine street to buy my daughter a purse. The lady brushed us off 2 times as others came in. I came directly from work so I wasn’t in my best cloths.

Very disappointed we couldn’t get waited on. It did not bother my daughter but greatly bothered me. I’ve bought a few items from you before but that will be my last experience there. My wife loves the products and I did but that was so sad today.

8 weeks have gone by and still not an acknowledgment of a formal complaint I submitted regarding their sakes person in Harrods. I have been a customer for over 35 years and have over 150 purchases but no more. If they cannot deal with a customer complaint they are not a company I want to deal with.

I am a loyal customer of Louis Vuitton and have purchased many items from your store. I am writing to complain against your staff, customer service and how I was treated when a pair of my sunglasses that needed to be repaired turned out to be replaced.

I went into Southbank, Melbourne store on March 17th to pick up my sunglass and was served by Simrat C. After waiting nearly an hour for her to get my sunglasses from out the back, she tried to charge me $170 for repairs not undertaken.

Your warranty states that Louis Vuitton will repair damages if the product has a fault. The stud on my sunglasses came off the frame, which I am pretty sure classifies as a fault. For the price paid, the quality should be 100%, including the studs around the frame of the sunglasses.

A week later, I bent…

Purchase this purse 2017. Went to a Louis Vuitton store in Frontenac asked to repair told me it would cost me $2000. I will never buy another purse from this company again. I wish that they stood behind their products.

I was a faithful customer. no very disappointed customer

This e-mail is to complain about being charged $2000 while not receiving my purse. I called customer services several time and each time they say we will open a claim with UPS.

Today, I called and wanted to speak with the manager to resolve my issue that has been going on for few month now. I spoke to Spencer T who gave me this email address to send my complaint and I hope I can get some solution.

I called UPS several times and they confirmed 2 boxes were delivered which is what I got: shoe and perfume. I never received the third box or the bag yet I was charged $2000. I called my back to dispute then it was charged again on my credit card. How can I be charged for something was never received.

Spencer didn’t have any solution for me and I am sending this e-mail to ask to please resolve…

I happened to visit the LV store at Bloomingdales on 59th Street on March 16th, 2023. I was browsing and one of thestore employees (a young women wearing islamic head covering) followed me like a little dog for the whole time I was there.

And when I said followed me, I mean within 10 inches of my feet. I understand that stores need to prevent shoplifting (I am in luxury retail myself) but there is a more elegant and efficient way of doing so.

Although I received excellent customer service when I purchased my first purse and wallet, I am very disappointed in the fact that I’ve attempted to no avail reach out and speak with a manager from the Houston Galleria location about a horrible and traumatic incident that occurred immediately after my purchase.

I was followed from the Galleria to my side of town (over an hour) where someone broke my vehicle back window and stole my recent Louis Vuitton purchase. I’ve since reported the incident to the Houston Police Department, Galleria Mall security office and filed a claim with my auto and home insurance policies.

The in store clerk who assisted me told me of incidences such as what I experienced and I wanted to tell my story to the store manager, with hopes that camera footage could…

i purchased a product in LV barcelona boutique store. The sales said she will complete the tax refund form online.

However when i arrive at the airport next day. I did not find the refund form. I urgently contact LV customer service. They just dont care at all. i rang them a few times before deoarture, they just have no timeframe to reaolve the issue.

Until i arrive in Dubai, i have not heard anything from them. Usually a tax refund form just takes 1-2minutes, i have no issue with Chanel, Polo etc. i have to say the service at LV really sucks.

Hi, I have a luois Vuitton bag and I love it but what is make me so disappointed is how the handles are deteriorating which is so bad for bag from your company. I am so encouraged to put in social media but I thought I should give you guys the chance to explain to me why this should happen for such an expensive bag?????

I had ordered a alpha wallet in Dec 2022. I received it damaged and defective. There was no signature required on my package and no return label sent in my package. I called LV and the representative told me to go to the UPS store and/or pick it up from my house.

I opted to have UPS pick it up. I did not place a return label as one was not given to me via email or spoken of. 13 Now a few weeks gone by I called LV to ask where the refund was? Redunna E.

who claims to be the Client services manager told me I needed to have a return label on my box. I told her I was not told of that and/or given one after I received my package. Redunna E. was the rudest manager I ever spoke to.

She interrupted me, was rude and told me to go make a UPS claim. Said so Many rude things to me as a customer…

My feet hurt so bad I have to take Motrin for the pain . After the last time I wore them on a business trip 2 weeks ago , I was in such pain I had to go buy a pair of shoes in New Mexico just to be able to return home .

After that trip I keep having discomfort on my right tibia and am actually going to go see a an Orthopedic Doctor because I think that wearing those shoes actually caused some nerve compression damage on my right foot . I am simply requesting to be able to exchange those horrible shoes for another pair that is more comfortable or any other product .

Such a luxury item should be backed up by a customer satisfaction of comfort and quality . I really hope you stand behind your…

I purchased a BB Alma,unfortunately, The key can’t open the lock as it doesn’t coincides. As I am in the Philippines already, I proposed of options but the Gallery La Fayette manager wants us to bring back the bag back to France. Isn’t it frustrating?

Hi there, I would like to have a complaint for the manager of the louis Vuitton store located at Dublin Grafton Street.

As I bring the item to the store there is no any trained repair specialist to assess my product and the manager simply blame everything which are due to the wear and tear.

I request for quality assessment and the manager refuse to do the assessment.

Firstly, my emilie wallet side is cracked from the middle. What kind of wear and tear can be cracked from the middle? and same place also the other side.

Beside, my alma bb canvas cracked from the outside as well. And the manager simply said this is due to canvas easily will be cracked. Are they? And also the smelly taste due to canvas as well. So why are the louis Vuitton monogram canvas so expensive?

I was gifted as my first Mothers day a Pastel tote from LV. fast forward to dec 6-7 months later I noticed all FOUR corners are peeled... I sent it in they said because apparently he bought me a "limited edition" there was nothing they can do...

I cannot believe a 4000$ bag peels like that after 6 months.. she said well its sensitive leather... I will never in my life buy a LV ever!!!! they have horrible customer service and stop selling products if they don't last...

They are not made of the "highest leather" I have Mk who have last for 5 years plus and still no peeling. I will never purchase another item and anyone who ask me about it I will also advise them again purchasing one too.

LV has down my expectation today.I expected a perfect bag for the price I paid.Unfortunately,there's some defects on the bag and I had to make complains.Now, not only I didn't get my right,I also got bad customer service.I didn't realy see the bag as normal as they said when the defects is very clear.This will be my first and the last experience with LV ever.

Don’t go to the Louis Vuitton in the King of Prussia mall. They won’t let you in. 6:30 pm no line and nobody in the store at Christmas time. Rude customer service. What a joke. I’ll no longer support this company.

I’ll spend my thousands elsewhere. They obviously don’t like money anyway.

On 12/16/2022 I visited the Louis Vuitton store located 100 Huntington Ave Boston, Mass. My complaint is that upon entering the store I was not offered help for roughly 25 minutes and the employees treated me very rudely and made very sarcastic racial comments as if I was not a worthy customer to make a purchase!

The sales rep (name unknown) was very unprofessional and treated me as if I was just wasting her time. Mainly because I was a black customer and was dressed in my dirty work clothes and boots! I clearly had on a Local 7 Ironworker sweatshirt but was constantly overlooked by the sales reps until a rep was forced to attend me!

That’s when she began actin very rudely as if I was wasting her time!!! I just politely said have a good night and I will take my business to Gucci! ” And…

I was at the Louis vuitton store in San Lorenzo in Italu on Dec 10,2022. The manager at the location told my 73 year old handicap mother to get up from a chair she was sitting in while she was waiting for me to shop.

The shopping process took longer than necessary because no one would assist me until I complained if the reason I wasn't being helped because I am a young Hispanic female. The store manager made this a horrible experience being that people that looked like him recieved bettrr, faster treatment and service.

I felt prejudged as soon as I walked into that establishment. They have horrible racist customer service

I have a very expensive LV bag that came apart where the chain hooks to the leather strap. A small metal piece that connects it slid out. It’s not a problem of wear and tear, it is a faulty hinge.

LV says I must pay $350 for a new strap and wait 26 weeks. I was shocked that LV doesn’t stand behind their merchandise. They lost a customer over a repair that cost a small fraction of the bag.

Scottsdale AZ . My sister in law brought in a $2200 purse to be repaired small puncture in bottom corner, Sales Manager quoted $2400 for repair before consulting repair shop , they took her purse held on to it for 2 months before notifying her of pure being returned still request $2450 repair cost for hole puncture repair and changed the handle on purse She was not notified of any repair , not only that who would pay $2450 repair for a $2200 used purse Lasandra Mathew’s Scottsdale Az

The staff at LV Vienna named Maryam @ Mariam served us like shit. She was making face (not friendly and didnt give us a damn smile) from the beginning of our purchasing session until the end. The worst thing is, she didn't reconfirm what my friend Sarah and my purchases resulting in wrong charges at my friend’s credit card amounting 3000 euro ++++ So stupid and frustrating.

Didnt expect this kind of cheap treatment from LV Vienna! So embarrassing!!! the staff even throw our things and receipt! stupid staff Maryam @ Mariam! You should not working in LV if you being biased to people! Shame on you.

You make LV looks so bad!

I can’t hold my dissatisfaction with this low quality standards. The bag in less than 1 year is losses the color, is changing the shape and the LV staff is saying that this is normal from usage. This are LV standard, such a SHAME.

I went to your shop in Bond Street. As I came in I had to give my name and number and was told I’d be helped. Other people came in and went and got helped before me. I eventually went down stairs and got helped by a lady at the bags.

Then a guy came and asked me if I’m being helped and I said yes and he looked confused. The bag strap was defective and I was told to go to Selfridges which I did. Same thing happened there, a lady took my name and I sat and waited.

People walked in, definitely did not put there name down and asked a shop adviser to show them the aftershave. Which he said sure he will and did not ask a name or check a list. I asked the lady doing the bookings and she said they were already there which is bull shit as no names where asked or lists checked.

So if this is the…

Went to the Louis store on Michigan Ave. Dressed plainly nothing flashy. Put our name on the list as we were required to do coming in. Was told we would have a sales person attend to us as soon as one was available.

In a few minutes we noticed there were several sales people around doing nothing. A couple looked at us and acted as though they didn’t see us. We left. No way in HELL would I spend that type of money with a place like that!

When we left there were 3 reps outside and not one asked us anything. You should be ashamed for profiling. FYI my wife and I were going to drop a few grand in the place. We got better service at Bloomingdale’s and spent our money there and Gucci…

Purchased bag 29 Apr2022. Cannes Frances discovered bag was defected. Contacted CS made appointment bag isn’t even 40 days old would have made the 30 day and would have been able to make an exchange now I have to wait perhaps 6 months to get it fixed.

So disappointed No shipping label yet.

After 3 months and several phone calls and visit to your Waterfront store my item still has not been returned. I am leaving for New York June 3 and need my purse. The level of incompetence and lack of professionalism is unacceptable.

The purse left Paris May 12 and for some reason has not arrived in CT? I need someone to sort this out! Mastura Medina

I got a necklace, which tarnished in a matters of hours. Horrible customer service. Philip at the Louis Vuitton Store located in Brookfield Place mistreated me and did not want to take the defective item to be polished. They didn't want to exchange it, refund it or give me store credit for the tarnished piece.

I couldn't imagine such a horrible experience at this allegedly prestigious store.

I was at a Louis Vuitton store in Brown Thomas to collect an item that was repaired. Took 20 min to get entertained and 30 min to eventually get the item. I don't want to think that the staff are racist but the Irish woman who came after me was entertained first.

I am a Filipino, working and living in Ireland and eventually got my Irish citizenship in 2014. I love LV products and I have LV bags which I bought online thru the official website and I have an LV account myself.

Never had a problem with my online purchases but the costumer service in Louis Vuitton Brown Thomas is appalling! If I'm Louis Vuitton, I wouldn't waste my money paying inefficient staff and what's more, loose a loyal client. I visited the store on the 18th of March 2022.

I was silently observing what's happening in the…

Hello customer service, I will just like to file a complaint about a bad and unprofessional service from a sales representative lady from one of your LV store in Milan, Italy who are showing no sign of patience towards the customers and

also from her correct attitude the proper profession way who does not meet up to my/our expectations ! So I just hope the customers services should be more better from this one or any others stores towards the customers! Kind regards, JW

Order No. 2916005000330 from date 18. 900 AED) at the store. Directly after it came in I have returned it as the quality was not like I expected. There was a "technical problem" at the LV cash desk, so they tried at another cash desks without success.

After 2 hours of waiting the money refund still could not be done. The store manager Ali Antouz gave us a confirmation on paper that the money will be back on the credit card within 7 days. After 2 weeks we contacted the store manager.

Since then all we get are excuses, lies and promises. Now 6 weeks later the money is still NOT there. Even at the LV customer help desk they were not cooperating and claiming they have done everything and the money would be on the way.

It is just not possible that it takes seconds to pay but months to get a…

Just very upset , have very bad experience with Louis Vuitton company buying items . I buy the key pouch and get in bad quality , i send them back , and now waiting nearly one month for the refund , the customer Servise not helping when i calling , they talking every time the same .

I don’t have item send them back, so their have this item and holding my money . Worst experience I have . I would say their not do their job properly their don’t care .

I purchased a bag but wanted to get a bigger size. So I went back to the store, Northbrook mall. I encountered the rudest person there. She was extremely cold, she acted like I was inferior to her. She was not pleasant at all.

I exchanged my bag, paid more money and left. She didn't say thank you. She just acted like I was a bother to her. This horrible service left a bad taste with me. I hope someone can reach out to this store and address this issue.

I called the manager Nicole and left a voice message but no return call. I'm not at all surprised. This was my first purchase of a Louis vuitton bag. I was looking forward to acquiring more bags but now I'm not sure.

Greetings,

Words probably would never express the emotional roller-coaster I've experienced with purchasing my first new Louis Vuitton bag. I've carried used LV bags for years and I've saved to purchase my own. Unfortunately, the excitement quickly ended with my first purchase. My goal was to to purchase the Artsy bag, which was like pulling teeth to find. Once, I found it, the craftsmanship was subpar. Please see the attached pictures. My concerns are with the leather trim on the top. Not very seamless or should I say extremely noticeable. Why not one piece of trim attached at the seam? This way it's seamless. Additionally, Why not move the purse feet over closer to the ends to decrease wear and tear on the corners? This way they serve a dual purpose. I'm fully aware of the history of…

, Chicago. Store 3036. Upon arrival at home, we realized the LV box was EMPTY. No bag. We called the store right away and let them know. We wanted our credit back to our credit card. They refused to do it right away, but, we insisted.

We went back to the store, returned the empty box and got our receipt with the credit back on our card. It is very upsetting and disappointing the way we were received at the store. They just said that it was all a mistake, no big deal.

LVUITTON is a high end brand and this incident should never have happened. LVUITTON store 3036 failed to meet customer expectations in terms of service quality and overall customer experience. LVuitton is built on a foundation of great customer service to ensure sales people performance at the highest standards.

Sincerely,…

Hello.

As a loyal customer of LV for many years I thought I would share .ey experience today in Selfriges Birmingham store.

At 1030am I visited your store to buy a bottle of my usual perfume. Despite the shop being empty I was advised that I needed to join a virtual queue with a 50 minute wait. I explained that I knew exactly which perfume I wanted to buy and didnt need furher assistance. I was turned away and I was unable to make a purchase as I had a train to catch.

Extremely disappointed to receive such poor customer service today.

Kind regards Angela Okey

I had an appalling experience at the Marina Bay Sands Singapore outlet this afternoon. My CA, Carynne, cancelled on me this morning and rearranged my appointment with Giang (screenshot attached). I was fine with it - as I really wanted to purchase a couple of items as a birthday treat.

I arrived at 5:25pm ahead of the 5:30pm appointment. My husband and I patiently waited until 5:45pm before we discovered that Giang was on a break, and they had no idea when I could get an alternative CA. The worst part about this was the inexperienced girl at the waiting area was unable to communicate clearly. If she knew that the CA was on a break, why not switch me over to someone else who could be available immediately? I did not have the luxury of waiting as we had a dinner appointment at KOMA in an…

My complaint is on June 25 ,2021 at Louis Vuitton at Saratoga mall Florida . I went there after talking to a Louis Vuitton representative I was told when I go to Louis Vuitton for a refund my daughter purchased a bag for me from Hawaii she lives in New Jersey the bag was delivered to me by my youngest daughter that also was on the trip.

I have the original recipe and a copy of her license and bank card at that location the gentleman would not take it back I was told to mail it to New Jersey by the acting manager. He gave me no other solution he didn’t even ask for the receipt he also stated as I was calling Louis Vuitton he didn’t care what they said the answer was no I was speaking to beckey at the time I’m still in limbo with my return I have been a Louis Vuitton customer for years now…

I went to the Louis Vuitton in Wailea. Waited for about 10 mins because there is a reservation before coming into store. When I had entered a lady Irene was assisting me. Very bad customer service, attitude was very terrible.

I was looking to spend a lot on just a bag and some other items. Her and her other workers were talking very soft behind the desk, I could already tell it was because of me. I may not have looked all dressed up but they were being very discriminating thinking I was just “coming in to waste time”.

Customer service is everything and I was not happy how I was treated. I will never shop there again.

I ordered a shoe & bag for my wife as graduation gift form you branch at king of parussia mall, PA She want them from along time ago & she was very happy by the order After one week we tried to track the order by calling the branch & the call center many times No one in the branch answer any if our calls & the call center did not know anything

After all of that waiting a part of the order is canceled by your side which make us delete all the order

She is very frustrated and sad and your management & CRM are the reasons for that It is one of the worst experience we have

Horrible customer service and suspected racism. While visiting my sister, I finally closed on my house out of state. I decided to get myself a treat. I went to the Louis Vuitton store located in the Westfarms mall in Farmington Connecticut.

The first day I went to the store, they had the doors closed in lot 10 minutes prior to closing time. I thought this was strange but I figure people need a time. (just because I know what I wanted and I probably would’ve taken moment, doesn’t mean everyone does).

The next day I will show it to arrive over an hour before closing time so as not to be turned away again by early closure. When I got to the door, it was roped off as if it was close but the doors were open.

There were 2 to 3 customers in the store and about five employees talking amongst…

Dear Mr. Burke and Ms. Roache

Here are photos of the way my BRAND NEW BAG upon opening upon arrival last night.

The ribbon was not wrapped, but lumped. The bag has spots. The back zipper was open.

There was no bag stuffing. There is no care booklet (but 2 little white LV tags), and there was nothing in the white envelope with the receipt.

The strap was unfurled and attached to one of the outside rings.

There is no proper receipt, just a Gift Receipt. There is absolutely no enabled function to reach LV, period. Unbelievable.

I am absolutely appalled. I am collector; my mother was a collector.

How can this trashy presentation happen (?), completely aside from the fact that every LV consumer/devotee thinks they're receiving a brand new bag.

Just sick about this.

Julie Reynolds

PS:…

Cannot call stores directly. I waited online over 30 minutes for an agent who was quite ignorant and to issues and information. I am flummoxed and seriously questioning a purchase.

Last month I decided to finally purchase a Forever full bag at the E57th Street location.

Firstly, I made an appointment and when I got there I was not listed.

Secondly, I was told to wait by the jewelry section, feeling awkward and sought of trapped until the manager addressed me, and when she did, she was the one servicing me. She asked if “I knew what I wanted to purchase” I responded the “forever full mm bag”.

I walked about 20 feet in front of a glass case where she took the bag out and I purchased the bag immediately as I was excited that I would be purchasing my first Louis Vuitton bag.

However, I felt completely supervised as though I could not move freely to make my purchase. ” She stated “sure let me find someone to walk with you” my question is, If you are using the pandemic…

I purchased a the Grace PM bag from the LV store inside Neiman Marcus located at Tysons Corner in McClean, VA. I purchased the bag April 10 of 2021. I left my luggage tag to be hot stamped and was told it would only take a week.

I started calling Customer Care for a status as of April 19. From that point on it has been a nightmare. I was told the store would be contacted to call me and they would within 48 hours. When I didn't get a call after the 48 hours, I called back and was told again that the store would be contacted to call me with the status of my tag.

After a number of calls and no calls from the store, I am truly a dissatisfied customer. This is important to me because I gifted myself this purse as an early birthday present and wanted my tag before April 27 so I could wear my…

I was in line at your Louis Vuitton location in San Francisco on Monday April 12, 2021. It was around noon and when I was standing in line I noticed that a Louis Vuitton employee at the door an older Caucasian man was rude to an older Asian couple in line. He said, “do you need a Chinese Interpreter?” His tone was very rude and bullying. The Asian gentleman in line said that they did speak English. The Louis Vuitton employee didn’t apologize and said he was not getting a response from them immediately. Just because they look Asian doesn’t mean they don’t speak English!

As an Asian American I was offended by this action. Please instruct your employees to use more care and caution when dealing with valued customers. Thank you.

Respectfully,

Mr. Lu

I have recently had my handbag assessed by the Pacific Fair store where it was purchased, as well as taking my grievance to client services. The protective coating has been peeling off my bag near the zip taking some of the monogram off as well. It was tried to be suggested as wear and tear. I have had other Louis Vuitton handbags with no trouble like this. To me, it is a very inferior product and for the cost, some sort of reimbursement could be expected.

I will not be purchasing another Louis Vuitton product and I would not recommend it.

I was unable to make it into Louis Vuitton in time to exchange a present given to me because of multiple covid exposures. They refused to exchange my gift for store credit. I wanted to use it to buy a bigger bag and spend even more money.

The manager was incredibly unhelpful and unsympathetic to my covid struggles. They also made me wait in line for 30 minutes before telling me this information. This was at the Scottsdale location.