Kay Jewelers

my very upset.

My boyfriend bought me a necklace for Christmas.

Paid over $200 for it and I've only been able to wear it 4 months because the first chain broke twice so I bought another chain that was told it was stronger.

I spent $60 for it.

It has broken twice.

Tired of not being able to wear it.

I want it fixed correctly or refund.

On Monday, 06/22/20 I purchased a ring from Kay Jeweler's online.

The approximate delivery date of the ring was 06/26/20 but I see that after I made the purchase, they've added a notice about COVID-19 and deliveries will be behind schedule.

That's fine, I get it.

I would however like to know what the approximate date is going to be, and I can't get an answer from ANY employee I've spoken with.

One lady told me that it is coming from the west coast, and I will receive a tracking number that day (this was Saturday, 06/27/20) and have yet to receive the tracking number.

I have used the chat option just to get some information, but I get no answer only that someone will be contacting my via telephone, which has yet to happen.

I just want to know an approximate date.

I don't think this…

Bought 3 diamond rings.

All 3 rings diamonds have fell out.

Just looked at my 2500.

00 wedding rings and a big diamond is GONE.

I call the local store they just don’t have a clue when it can be fixed !!!!!

We have spent a lot of money there.

But no More!!

Hi my name is Dave W.

I would like to voice my EXTREME DISPLEASURE with the Kay Jewelers Credit department.

I purchased my engagement ring with an 18 month 0% rate which was to be due the same month as my wedding which was supposed to be April 19th, 2020.

With receiving no notifications with the hundreds of emails that Kay Jewelers overwhelms you with every month, not one mentioned that my promotion would be ending.

They feel that during this time of WORLDWIDE CRISIS that when the payment was made on my regularly scheduled payment date 28th(monthly) that it was paid 21 days late, even though the balance was paid in the same month(they charged me $1,359.

23) There wasn't even a notification that my account had been charged, nor was I notified that my promotion will be expiring, just a…

I'm super angry tomorrow is mother's day I haven't heard a thing about my order I WILL NOT be shopping here again......

Ordered a ring on April 22nd, paid $30 overnight shipping.

The order date was expected to be May 1st.

Today is May 1st and no shipping update has been provided, customer service reps are not being helpful to find out.

I received an email that my order was going to be canceled!

I never wanted it canceled especially when I have diligently called for help and guidance.

No one helps only repeat common-sense information I can find online.

I will never purchase from Kay's again since my money and business is not worth more than a 2-minute chat or 25-minute wait on the customer service line with no management staff.

Three-Stone Diamond Ring 1/5 ct tw Round-cut 10K Yellow Gold Item #: 580251104 $299.

50 Ring Size: 8.

5 Shipping Status: Not Available Estimated delivery date: May 01, 2020…

Purchased a ring for $799.

00 on Feb 18th 2020..tried returning ring an get cash back which we paid..to this day March 13th they claim not to have the money to give back..

I WANT MY MONEY BACK!

Plain and simple..whats the problem

My fiancé and I picked out a beautiful ring but what sold the ring was the replacement of the beautiful center diamond we were promised by the associate that the new diamond inputted into the ring had more clarity and little to no color at all.

After receiving the ring we had notice that their now seemed to be blemishes in the ring that was not there before.

I went in to ask for an experts advice and opinion and I spoke to Josephine who stated she remembered who I was and my fiancé and knows exactly what we want and how to fix it.

She had asked why I had not brought my fiancé and I had stated I was embarrassed to trouble him for something such as this.

I felt comfortable as when I first came to pick the ring we worked with Josephine and I was confident she would take care of me as she…

I would give Kays Jewelers Greenbriar Mall location a -1 in customer service if I could.

Left my ring for repair 6 weeks ago, was promised would be ready today.

Went to p/u and told not ready give it a couple more weeks.

Called store to speak with manager to advise this is unacceptable and I would like my ring returned and I would take to someone else to fix.

Manager became argumentative, would not provide me with district manager name or #- told shouted to me 'TAKE YOUR RING SOMEWHERE ELSE THEN" if I had it I surely would.

When I asked him his name he replied it was Cory and not to ask him again because he would not be repeating it.

WORSE CUSTOMER SERVICE MANAGER I HAVE EVER SPOKEN TO IN MY LIFE".

I will never purchase anything from this location or any other Kays if this is the…

2 weeks ago I dropped off my wedding ring for it to be resized and cleaned.

I go to pick it up today (on our 4 year anniversary) Like normal the lady takes her pictures of the ring.

Once I received my confirmation email with the before and after pictures attached I noticed there was a stone missing.

I had to go back to the store and once I told the lady who I just picked the ring up from 5 minutes ago she responds I’m sorry I didn’t notice it because of all the sparkles and giggles in my face.

I’m beyond upset because I sent it to get cleaned and resized not to come back with a missing diamond.

3 people in store signed off on the ring meaning it was good to go.

As well as the people who did the resizing and cleaning of it.

How don’t you notice that!!!

I’m furious now that I have…

They don’t serve police officers in uniform!

I went onto my local Kay's to upgrade my diamond ring.

The ring I wanted to trade in was also bought at Kay's.

I picked out the ring I wanted.

I tried it on and looked at it very closely.

I was in love with it.

So I made the purchase and was told about 3 weeks I will have my ring.

3 weeks later I went to pick my ring up.

I looked at it and it had black Mark's on top of the diamond.

I complained to the manager about it.

I was told the diamond had those marks when I purchased it.

I said I would have seen it.

She sat there and lied to my face about not switching the diamond.

I went to the Kay store in Tanger Outlet in Riverhead, and received the worst customer service experience EVER.

It was 5:35 PM, there were 2 workers who were with customers, they did not even greet us and say "I'll be right with you." I assisted myself in finding a $799 pair of earrings I wanted to purchase.

Mind you 15 minutes had passed and nothing from the sales clerks.

This is unacceptable if I were their manager I would have written them.up at a minimum.

Then one of the customers with the sales clerk was "just looking" and I do not understand how a customer willing to purchase is not even acknowledged not even once?

I will never shop at Kay again!

None of the stores!

This is not how you treat paying customers.

These employees need retraining obviously bc they lost an ez…

I worked at store #206!.

I was sexually assulted by a co-worker and bc there are no cameras he got away with putting my hand on his penis and asking me to give him a blowjob!

I took 2 weeks to go do ivf to get pregnant and Kay's put me out of work for over 1 month.

They then cut my hours.

I asked for months about transferring.

Andrea ,(new DM,) refused!

I just transferred to#1237 * called in on my days off and Andrea refuses to pay my milage!

Delt with nasty customer who said I was rude * I was training a new girl.

Customer was the entitled type!

I got fired for being too nice to her. ***** There was no manager on that shift which is a big no-no!

And again no cameras in that jewelery store.

I have complained about co-workers taking my commission and it happens all the time.

Now…

My husband Anthony and I wanted to contact your company to tell you about an experience we had at the Kay Jewelers in Monroe Outlet Mall in Monroe, Oh, just outside of Cincinnati, Oh.

The manager on duty last night was Doris.

My husband and I spend a lot of time and money in your stores in Cincinnati.

We have visited this location before and were treated very well however yesterday was totally different.

We entered the store and were not greeted at all.

There were other customers being helped.

We continued to walk around the store, again no one acknowledged or presence nor did they say they would be with us shortly.

We kindly waited to be helped.

However it never happened.

Instead, Doris assisted a couple at the register, walked in the back and never came out.

Another associate,…

I purchase an Ever Us diamond Engagement Ring from you in 2017 and the retail price was $8199 for a 2.

58 ct.

I am trying to sell this Ring but every jeweler I went to told me that this Ring isn’t worth pretty much anything because it is a clarity of V2.

Flaws all throughout.

I can not believe this.

Why do you charge so much for jewelry if the quality is so bad?

I recently upgraded which I thought I did but guess this Ring ain’t worth anything either.

I may have to get myself a lawyer because this is absolutely unacceptable.

I still owe on this Ring and believe I shouldn’t owe you anything

Took money out of my account and never recieved an order and they say there I nothing on file but $118 came out of my account.nobody will help with this issue.

The so called manager at your Turtle Creek Mall in Hattiesburg, MS is nothing more than a con artice and liar.

I know this will fall on deaf ears but it sure as hell makes me feel better.

In late Oct of last year I needed 2 18" pearl necklace and 1 20" pearl necklace for my two daughters and granddaughter for birthdays after Christmas.

David reminded me of slick talking used car salesman and should have followed my gut feelingthe and walked out But I did not, which I regret.

He said that there was not one single 20" pearl necklace in the entire inventory of Kay's and I thought that is strange seeing that the Christmas buying season was about to start.

He said, I will put back( on to hold) three 18' necklaces and if I can find a 20", I will swap it out for one of the 18" ones.

All…

Visited Kay Jewelers in Manassas, VA (Manassas Mall, 20109) on February 7, 2019 (today) to have pieces inspected.

While I was met with cordiality at first, the customer service went down hill from there.

When making small talk with one representative as she completed the paperwork process, she interrupted me to ask a question and it was clear she had no interest in what I was saying.

Once she was finished, she left to go do other things.

The second representative who inspected and cleaned my pieces (out of my sight) brought them back to me, laid them out on the jewelry mat that she had taken them away on and said, "you're all set," then left to go help a "purchasing customer," not knowing that I was there to purchase as well, since neither of them bothered to ask if I was interested in…

I got engaged on my birthday 01/13, and brought my ring to the Kay Jewelers outlet in Mebane, NC to be resized on 01/16/19...

BIGGEST MISTAKE EVER!!!!!!!

I was told I would receive my ring back in two weeks, I called into the store after that time had passed and no ring.

I was told the pick up date was put in for 01/31/19 (the next day) and they would call; cool no problem.

I wait for a call the next day and nothing so I called that evening, still no ring.

I spoke to who I now am aware is the assistant manager and he didn't know why it wasn't there.

He put the store manager on the phone and she proceeds to tell me that the repair shop is backed up and they don't receive shipments again until the following Monday at 8pm.

The store closes at 9pm so I said to her, "So I won't get my…

Do not waste your money or time here.

Ring turns finger green.

Sent back 3 times for sizing and still wrong.

After wasting all that time returned ring.

KAY'S JEWELER'S CUSTOMER SERVICE

In 2004 I began purchasing rings that were occasionally offered at a special price.

It may have been twice a year.

In early 2018 I decided to give the one of those rings to my granddaughter and when I went in the girls that worked there found my account though it was very old and they were able to print the warantee and add my granddaughter’s name to the account.

They cleaned and inspected the ring and gave me a box.

I was very happy with their service.

They also showed me on the computer all of the items that I had purchased over the years.

Now the problem.

I have a second ring and a second granddaughter.

I went in to the store and encountered two different employees.

They could not find an account under my name as it was when I purchased the…

On Dec 16, 2018 I went into to Kay’s jewlrey store honestly just to look around with my husband.

It was Kay’s in the Mall of Abilene Tx.

I have wanted a new wedding ring set for quite sometime.

The gentleman that was helping us was Very nice and helpful I cannot remember his name wish I could.

I did tell the gentleman we were just looking.

I saw this ring that I just loved so I asked him how much?

He told me the price then my husband applied for the store credit and he ran his information and the gentleman said he could use 4,000 in the store.

My husband is very frugal about his money but we do have money to pay for nice things he makes 100,00 a year and me 50,000 so we can afford a ring that we were looking at that added up to 4,999 that’s with the warranty.

My husband explained…

I did a google review about my complaint and have attached a pic to here!

I went to your jewelry store In Janesville Wisconsin At one oclock today to get a battery in my watch.

As I entered the Lady was helping another Lady with something so I stood at the counter and waited about 2 minutes and the asked her if she was the only one working.

She replied "No, hes in the back on break".

So I waited another 5 or 6 minuites.

As I then left, I told her I"ll take my business elsewhere.

She then said "He will be out in 2 minutes or so".

I replied "You should have told me that 5 minutes ago.

She did not even care if she lost me as a customer.

She should have told her fellow worker that I was waiting.

I was just getting a battery so she figured no big deal over a cheap battery.

I walked across the mall to the diamond center and had the battery replaced.

They…