Harris Teeter

To whom it may concern,

I would like to make a formal complaint about one of your employees whom works at the Harris Teeter on Highland Creek Store #122 the employee name is Emanuel he works in the meat department.

I came in on multiple occasions and he was very rude and unprofessional everytime and I didn't like how he handled things and I will not be returning back there if he is still there.

Went in to buy box of jasmine rice sign in front of box read 2 for $4.

00 so I picked up the 2.

Went to cash out with a few other product then noticed the regular price of $2.

75 per box was shown.

I asked the young cashier and she did not know and contacted a more (seasoned) employee to assist.

She goes down the aisle and comes back telling me that the sign was not there.

I proceeded to check for myself and the 2 employees taking down signage acted like they had no idea of what I was talking about even though I just came from walking passed both of them.

One yells to the lady "helping" me that nobody touched any signs, they did not get to rice yet and to give it to me at the discounted price.

So obviously it was signage from prior week's sale which was not taken down in a timely…

The dsd receiver is just rude and disrespectful.

Stephanie

Tonight I went to the super doubles To get a great deal on diapers and wipes for my new born baby as ima single mom trying to save as much as I can but when trying to use my coupon the cashier that was on duty didnt knew what he was doing and I wasn’t given him a hard time he said there not going thru so I said ok I’ll take it anyways He said no wait so he called the manager on duty the manager was very disrespectful and he say can you please get on the back of my line because you can’t be holding it up and he Actually grab my baby’s stroller and push is out of the way push my sister out of the way with out even saying excuse me or a sorry this is not right when I turn back he was talking to another person that works there saying gosh stupid Mexicans had to learn how to coupon I felt…

I was trying to use a coupon for a probiotic drink and it was buy 2 get 1 free, so while at your Reston Virginia location the manager told me the coupon wasn’t valid and they don’t accept coupons for free stuff.

Really and you are the store they recommended for the product.

After being made to feel like I was lying, I persisted and went to the Herndon location and it was a valid coupon.... maybe Tim needs some additional training cause he can’t read it was a VALID COUPON.

So embarrassing to be embarrassed in front of other customers and the cashier.

i APOLOGIZE FOR THE UNTIMELY NOTIFICATION BUT AFTER THE EVENT, i LEFT THE COUNTRY ON VACATION. i WAS IN THE STORE ON BAC0NS BRIDGE ROAD IN SUMMERVILLE, SOUTH CAROLINA ON 3 JUNE, 2019.

IT WAS AROUND 0900 IN THE MORNING.

I WAS USING COUPONS AND WAS TREATED RUDELY BY THE CASHIER.

I ASKED HER TO CALL A MANAGER AND SHE DID.

THE MANAGER, LOGAN CAME TO ASSIST BUT ALSO WAS RUDE.

I ASKED LOGAN IF WE COULD MOVE THE CONVERSATION TO THE CUSTOMER SERVICE AREA.

THIS WOULD KEEP THE CONVERSATION PRIVATE AND ALSO NOT HOLD UP THE LINE WHICH WAS ALREADY GOTTEN LINE.

HE STATED, "NO", WE ARE GOING TO DO IT RIGHT HERE".

I IMMEDIATELY ASKED FOR HIS BOSS.

WHEN THE LADY,MS.

KELLEY CAME, I ASED THE SAME REQUEST OF HER AND SHE COMPLIED.

WE WENT OVER TO CUSTOMER SERVICE AND I INFORMED HER OF HOW RUDE THE…

Dear Sirs, Through a purchase with your ExpressLane We Ordered organic celery & was charged for organic celery but when got home and looked in the bag it was regular celery so we called the store & after being put on hold by Adam & waiting over 15 min, we had to hang up & call back.

Adrianne, the manager on duty, answered our 2nd call & she told us that our celery was just labeled wrong & that it really was organic celery.

I just can’t except not do I believe this to be true.

We’ve been buyin organic celery from HT for over a year now, & we’ve never have had an issue with any mis-labeling.

I'm pretty sure when celery is delivered, it’s already labeled organic with a purple band.

Yet this was the answer that your manager on duty chose to use, instead of actually trying to correct the…

the new breading for fried chicken stinks, smells like vapor rub and menthol cigarettes please switch back

We have been customers since 1993 and only once have we returned bad product.

This week we had a bad flank steak cost was about $12.

00.

I went to the local regency ht and asked for a replacement.

They said a recept was needed we purchased 2 days earlier and was somewhere in the garage.

I asked the mgr to check either my Vic card or debit.

He said no how do I know you purchased the steak at the store.

Very upset in how I was treated and ask for a refund...not a happy ht customer.

Please advise thanks in advance.

I went to my local store last night at 8:30 to get a salad from the salad bar which closes at 9:00.

Well to mu surprise it was shutting down.

So I was not able to have my cravings fulfilled.

So I went to complain to the management and all they could say was Sorry.

Not can I compensate you in any way or come back tomorrow for a discount.

The managers name is Megan.

I did however stopped my pouting and went to the Seafood department which also closes at 9: 00 and to my delight they were still up and running for Business, and Byran was running it and he did a great job, if it wasn't for him I would have not come back.

With that said if you are not going to abide by your times then maybe you should change the hours for the Salad Bar.

The store I am talking about is a brand new one that…

About two days ago I was at self checkout and witnessed something I heard Harris Teeter is famous for....racial discrimination.

There were a bunch of diverse people checking out.

But your clerk name Ann was racial profiling.

One Black lady was checking out and she rushed over pretending to retrieve a coupon hanging out the register but all the time starring at what was on the screen and looking into the lady's grocery bag.

The lady was staring at her as if saying "what the hell.

Then being too stupid to play it off, Ann said "oh yeah you might need this".referring to the coupon she just took off the station.

Then another Black lady was deciding if she was going to get the pastry she got from the bakery.

An rushed over there took the pastry bag out the woman's hand and keyed in code…

When in the store I overheard this employee Ashley Sealey talking about white people.

She was cursing saying how "white people get on her nerves" and this "white bitch" was doing something.

I do not think this is the type of environment anyone should have to endure when trying to grocery shop with my children.

I asked for her name from another employee as I did not want to address her and cause a commotion but I did say to her she should be more considerate.

Lack of staff at Harrison Shopping Center at 4-4:50 pm.

Two stars because the initial meeting with florist was positive.

She noted my requests for pink flowers (to go with a white dress), nothing too large and no babys breathe.

You can see by the pictures I received a set that did not match, had babys breathe and was so old the flowers were huge and fully bloomed.

I was so embarrassed to give these to the kids.

Hello I am an employee of you guys at Navy Yard Harris Teeter and I am having difficulties with one security guard especially the one that worked today he's light skinned about 6 feet tall I have had told my store manager about 1one inciden that already occurred and one of the managers I guess spoke to him but now when I am around in the neighborhood of the area of my store and I come in there and I go to do my grocery shopping for my home he always says things that are not appropriate and I have told him can you please stop and he is failing to do so and tonight especially was an issue because the store is closing I was purchasing my things and I was talking to my manager Brianna and he had told me to get the hell out the store and that was totally inappropriate and unacceptable Behavior…

My Manager Jerry Faulk threatened me by trying to say if I don’t make enough money why do I work here he tried to say that i am like an ex employee who used to work here that got fired for threatening his boss but I never threaten anybody so I feel unsafe working at my Harris Teeter

Location was Great Neck Sqr shopping center April 21 2019 15:30 hours, ask to speak with store mgr and was approached by a sandy haired bearded white male, think his name was Calabe , Might as well talked to the wall, later spoke with him again and he said,ive heard u called me a fucking idiot, I told him he is a fucking idiot, This idiot has no clue what or how to run a business and my concern has left me no choice but to file a formal complaint with the Va Dept of agriculture

The Manager on Duty Will Take., Was very unemphatic, rude to me and unwilling to help resolve a rather simple matter.

I had purchased an Old Spice spray from one of your stores in North Raleigh, but had lost my receipt because I got it in a rush.

I went to Harris Teeter located at Jones Franklin & Western Blvd (the closest one to me.

The one in North Raleigh where I bought the sprat was far).

I explained to Will, that I didn't have a reciept, but that I wanted to return the spray because I didn't like it.

He said that he can't do a cash return because I didn't have the receipt.

I told him I understood and that I wasn't trying to get cash for it, but asked him to give store credit so that I can buy whatever else I wanted instead.

Very brushly and unempathtically, he said I can only…

This store does not even deserve a star.

When it comes to the way they treat their black Americans couponers.

I feel like I have been targeted.

I was couponing and the cashier rang up my items she said she did something wrong and now I had overage.

The Assistant Manager was called in and I was accused of having fraudulent coupons .

I was instantly offended because I do not steal and beyond being a coupner I am a neighborhood customer.

So the manager came in and did not solve the issue although I should have been checked out they canceled my transaction and rerang my items.

So a friend of mine over heard this same manager talking about me to another customer in reference that we come in the store wit fraudulent coupons and cause the store to lose money.

Pretty much saying that I am…

The gas points would not work at the gas pump at 2 BP gas stations.

I called the store (that I had just left) and told them that I could not get my points to work and that the gas station could not either.

The clerk tells me "well that's just life".

Is this the way they are supposed to treat their customers.

His name is Tom Doyle and he works at Store #281 in Gastonia, NC.

This is located on Robinwood Road.

I asked to speak to a manager but was told there was not one there.

This happened tonight on March 31, 2019 around 7:00.

I really think you should discontinue your fuel points program.

Thanks

I love HT.

I shop the Hollymead store in Charlottesville.

This is about the man who works in the deli during the am/afternoon shift.

Don't know his name but he is the middle aged man with dark hair and mustache.

He's rude and nasty.

You ask for thin and you get what he cuts.

He gossips about other employees right in front of the customers.

Someone walks through the deli and he's whispering and gossiping the minute they walk away He's also very rude to the customers.

Makes everyone think they are a bother when he needs to wait on someone.

He's obviously not a happy person.

I hate getting cold cuts when he's there.

It's becoming a miserable experience.

Unbearable when he's there.

My husband and I have been getting our prescriptions filled at the Courthouse Marketplace HT in Virginia Beach since they opened.

My husband was prescribed a medication, and it was written for generic.

However, the pharmacy has been filling the prescription as brand, which cost $266/month.

The genetic is $66/month.

When questioned about it they said they were filling it as prescribed, which is not the case at all.

Needless to say, my husband requires this medication and had to go without a few times because we could not afford the brand.

This should NEVER have happened.

My husband's doctors office called the pharmacy last week and told them it was written as generic and should be filled as such.

My husband called the pharmacy to follow-up on Thursday, February 7, and they said they…

I purchased three bottles of your Harris Teeter yourhome drain opener from the Fresh Fields Harris Teeter.

The product leaked on my leather seat and destroyed the leather.

There was no warning of the bottles leaking and I am facing a large expense in repairing my seat.

I would like to be compensated for the expense I will incur when repairing my seat.

I shop at Checkers Mall at Carnival almost daily.

Again today I had the lady at the till shouting a conversation with the next till lady.

I have had ladies chewing gum disgustingly whilst ringing up my goods and picking their noses.

Nobody greets and mostly look miserable.

Today I bought a Mince Jafel when I got home it was an egg,mushroom & bacon one.

That is like ordering a beef burger and getting a chicken burger.

I have complained to management before and nothing gets done.

This seems to be an ongoing problem and we the customer are the ones paying the staff and keeping the shop open.

What does this say about service.?

It would be appreciated if something can be done about this matter.

Thanking You

Awful service.

The little girl told me that she wanted to make sure that it was me.

I have moved to another town and I remarried five years ago.

I am in my 70's and do not remember my old P.

O.

Box, but I gave her my card number, name and where I lived.

I do not have an email address, and I do not remember the old one.

I finally hung up on her.

She was terrible to me.

I love your new Harris Teeter store that has recently opened in my old home town, and my new husband and I don't mind driving the 40 miles each way to be able to shop there.

I do not understand why anyone would not want our business.

Very sad.