Giant Customer Service
Rated 1.57 of 5 Stars
Based on 7 Complaints

Contact Giant Corporate

Toll free phone number: 301-341-4100

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Giant Contact Information

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  • Giant headquarters address

    • Royal Ahold
    • Landover
    • MD 20785
    • United States
  • Company website

  • 1-800 phone number

  • Better Business Bureau rating


  • Customer service hours

    24 hours a day

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Top Giant Complaints

Browse more than 7 reviews submitted so far


关于GIANT PROMOTION赠送的FREE GIFT有莫大的疑问和不满,在04-17 APRIL 2019期间,BOOKLET里说明购买DETTOL RM20以上有赠送"RAIN COAT"但在04/04/2019第一天到最后一天PROMOTION结束后FREE GIFT赠品还未到,我还是每一天到GIANT RECEPTION柜台询问。GIANT STAFF给于的理由是供应商(SUPPLIER)没给于他们赠品,难道负责员工不会去处理吗?这是他们的责任,也是他们的工作。在我身上发生不是只有一次,上一回DYNAMO赠送TUPPERWARE,但也是说赠品没到,久而久之就不了了之。(如果没赠品就不要轻易登出广告,顾客简直有欺骗的感觉。





I heard there was a sale on crab legs at the giant market near me (19023) , I went to the store several times (after work at 3pm) and they never had them available said they had been sold out. Today I was on my way to work and heard the sale on the radio again and decided to go before work and was told the sale was over. I advised the customer service rep that I had just heard it on the radio and I had been there several times. She stated that I should have gotten a raincheck when I came in yesterday and there was nothing she could do.


I had yet another unpleasant encounter at your Landover,MD store ( Annapolis Rd) this morning and I am really upset. I entered the store, went over to the lottery machine and deposited $5 into the machine but was not credited $5. Walking through the produce section I briefly chatted with the gentleman working in produce and mentioned the $5 lost in the machine. He stated I should talk to someone when I check out. I did do my shopping and checked out. I mentioned to the lady working at the register about the $5 and she rang for someone at customer service ( solution center or whatever you want to call it). She rang again and a person appeared. She explained to her coworker that the lottery machine "ate " my $5 and she was displeased. She then realized I was standing there, asked if I had deposited the money into the machine and showed her displeasure. As she turned around and walked back into the office she rolled her eyes.That was the point when it was too much for me. I told the lady at the register ( whom I have known for many years and who is always pleasant) that I am not pleased with the disrespectful attitude at all and that I was leaving because I was not about to have a confrontation with a rude employee. Before I left the store I said good bye to two other Giant associates, mentioned what just had happened and both said" see, this is a problem". I must conclude that this is a repeated occurrence and it does not serve Giant well.It also does not serve Giant well to have a outside company responding to complaints because it does nothing to remedy the problems. Please spare me a generic response. A few months ago I had a issue at the mentioned store and ended up getting emails from Olivia Manning. She apologized for what had happened, stated she was looking into this issue and solved it. It was a de terminating factor for me to continue shopping at Giant. This however seems to be less fixable. This seems to be a strange way to run a business.....stuff like this drive customers away and I can assure you I will curb my shopping at Giant tremendously.


Just got gas at Giant 6024, had to go inside to get receipt because pump out of paper. Ask the person inside for a receipt from pump 10. She told me had would have to wait for a while. While waiting another customer came in and advised me she was just cutting a banana. I ask her if I really had to wait while she fixed her breakfast. She refused to give her name, actually removed her name tag. Is this the customer service you expect.


We always bought Price Chopper White Bread. However, for the past month or more, we noticed how thin the slices are.
You can't even make french toast without it crumbling.So we started to buy wonder bread. At least we can make sandwiches with it. What gives? Have you started to "downsize" your bread? Not a good idea.


On 1/4/06 at 341 pm I tried to return an item at Giant that I did not need. The customer service counter was open, there were no signs to the contrary. I waited for the 2 customer service reps to acknowledge me, and I watched as every other person was waited on by the next customer service rep. I finally said "ladies, this is just a simple return", they were doing a service over computer problems of some kind, and pretended that they did not see me (although I am a huge target).

The customer service rep next to them finally said ( I will take you, they are not working now ), to which I said "I get that"! Whenever I ask for the store manager there, they tell me he is not there! (I went home and asked to speak to the Giant store manager). This is not the first complaint I have had against that store....every time I ask for the store manager, they tell me he isn't there! What is he getting paid for? I am past tired of the rude customer service people there, they seem to think that the customers are an imposition on what they would really like to be doing.


I am food lover and I purchased a lot of food. It is purely for serious shoppers. It is value for money and no doubt gives the result of what you are looking for. Customer service was unmatched with any other company. They also have other makes and other selections I like to buy. I am thinking of going in for another big shopping next week and sure it is going to be from Giant.

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