Fox Rent-A-Car Customer Service
Rated 1.25 of 5 Stars
Based on 8 Complaints

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Top Fox Rent-A-Car Complaints

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We reserved a Fox Rental Car through AARP to be picked up at the Phoenix, Arizona, airport on February 16, 2019. Upon arrival at the rental car facility, the line at the Fox counter was extremely long. There were only two agents working, although it appeared the counter could accommodate at least six agents. It took an hour and 45 minutes to rent our car, which is totally unacceptable. This appears to be extremely poor planning as management should have known how many cars were scheduled to be picked up on this busy Saturday afternoon and should have planned accordingly.


We reserved a FOX rental car to be picked up at the Phoenix airport on February 16, 2019. Upon arriving at the rental car center, the line to speak with the FOX rental agent was extremely long. Only two agents were working, although it appeared that the FOX rental center could accommodate at least six agents at a time. We waited an hour and 45 minutes to rent the car. This seems like extremely poor planning. Management should have known how many cars were to be picked up on that date and should have staffed accordingly.


On February 19th I stood in line at Fox in Sky Harbor airport in Phoenix for one hour and ten minutes to get to your counter. While in line a young man approached all of us stating Dollar Rent a Car and Payless would match Fox's price and their was no waiting. Moments later i discovered he worked for Fox as I saw him behind your counter taking customers. Don't understand that move unless Dollar and Payless own Fox??

When I finally got to your counter I met Beatrice (at least that's the name she gave me), the most rude and sarcastic person I've ever encountered. So bad I took my phone out to record this interaction, at which time she handed me my drivers license and credit card back and said she was not going to rent to me. I then informed her she sure was going to rent to me, or all hell would break out. After an hour and ten minutes in line I wasn't going anywhere. I can't even describe this girls behavior. I told her once that if she worked for my company she would be fired immediately at which she laughed and said well I guess I'm glad I don't work for you.

I rented a large SUV but got a mini van instead. I rented this full size SUV on January 24th plenty of time to assure I'd get one but NO. At least not according to Beatrice, I think she gets great pleasure telling people they're not getting what they rented. Now Emelio downstairs had an SUV I could take, funny that Beatrice said Fox was out of the. Another 25 minutes downstairs waiting for my car and we are out of there.

Within 7 miles the tire warning light came on. I called Fox for a replacement and was told to take it to a Firestone dealer for service> I wanted Fox to come replace the van but was told that would never happen. So I'm on vacation and Fox wants me to service their vehicle? NOT A CHANCE. So I place a call to Walter Butler (I'm told Sky Harbor manager) and left a message for him. I wanted him to know about my treatment from Beatrice, the experience in the garage and the tire warning light as well as one of his employees cat calling his customers to go to Dollar or Payless for their rentals.

That was Tuesday, now Wednesday comes, still have tire warning light on, and a older driver pulls up next to me and says my license plate is falling off. LOL. This is starting to become a joke. Never heard from Walter Butler so I called him again. Now Thursday comes and low and behold the engine warning light comes on. This can't be happening. LOL!! I called Walter now a 3rd time and again left a message for a call back. NOTHING! Is Walter a fictitious person like Beatrice???

I called Fox service again and was told take the car to Firestone and which time I explained to the phone rep, THAT WOULD NOT HAPPEN. If the car broke down I would abandon it, call Fox and tell them where it is and let them deal with it. Aagin I called Walter and left my 4th and final message for this guy.

Returning the car on Tuesday morning, February 26th, there was not 1 Fox employee in the garage. Myself and 4 other people returning cars decided to leave the car and head to the airport. After looking up Fox Corporate I found the name Jeff House as the Regional manager of Phoenix airport and now left 2 messages for him to call me and as in Fox tradition I've yet to receive a call back.

Hope all Fox employees are proud of themselves because they sure must not be proud of their work

Patrick McLaughlin
McLaughlin and Associates, Inc


Very disappointed with this company and their lack of customer service when our flight was delayed. They only held our reservation for 3 hours and then wanted to charge us an additional $100 because we were delayed. As if we weren’t already upset enough. Read attachment for details about their poor service.


Our rental # SFO-770757 had computer fault causing air conditioner to stick in full heat position that could not be turned off (in heat of June.) We were directed to try to disconnect battery to reset computer which required 1/1/2 hour round trip into Santa Rosa, CA, another 3 hour wait there, and once battery was reconnected, problem continued with full blast heat. An entire vacation day was wasted as we had to return to Sebastapol and wait for another vehicle to be delivered. The van which was delivered had loose steering and wanted to veer all over the road. This was discovered once we were on our way to deliver our daughter's wedding supplies via interstate. We would like a refund for poorly maintained vehicles and time lost.


Arrived at Orlando international airport shuttle pick up location at 11:10 PM on 6/7/2016 , the shuttle bus finally arrived at 12:00 AM on 6/8/2016 there were 3 families all waiting to be picked up for almost 1 hour. 3 Payless rent a car shuttles stopped at the pick up location before the first Fox rent a car shuttle arrived (I believe their lots are next to each other). My biggest complaint is there is no way to call this company at night the ladies in the rental office stated they don't have a phone there, the corporate office is closed at this hour. Your left standing at the airport for almost 1 hour without knowing if a shuttle will ever come and pick you up!


I rented a car on August 21 2015 with Booking Buddy for $318 to be picked up in Tampa off airport. I printed out the rental agreement available which has the price of $318 only. When I arrived at Fox they said I had to pay $693. I showed them my print out but they still insisted I must pay more. IT WAS A "BAIT AND SWITCH". I did not upgrade or do any ad ons whatsoever . I called Chase because it was charged to Chase Mileage plus Explorer card while still at Fox and talked with a supervisor named Bea Kelley who said "she could see that I only owed $318, not to worry I did not have to pay more, just rent the car, call Chase back in a few days giving it a chance to post , NOT TO WORRY."

I TRUSTED her! It has been over 3 months of phone calls to Chase, emails which are NEVER acknowledged as well as faxes that are asked of me. Now I am told that I have to pay the $693 because I cannot prove it was only $318. Is there no accountability at Chase for what was promised me? For sure it was recorded. Please help me.


With half the price when compared to any other car rentals, Fox has done a really good job. We rented them on several occasions and found the best possible rates. They have cars of various choice and I personally feel they are quality service. The driver was pleasing and we had no trouble at all. It arrived on time and there was no issue with billing as well. I have rented many different car services earlier, but then this one was really the best service. Cheap on the pocket and well who wouldn't want to save some extra bucks. Go in for Fox and experience the difference.

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