Dollar Car Rental

Hello. Re: Rental Agreement 191287600: On May 5, 2023, I rented a car from your DFW Dollar Rental location. I entered the parking garage and was asked to follow a man who walked a good 20 feet in front of me, then pointed to a car.

(a Honda HRV SUV) The garage was nosy as there were about 30 cars in line to exit the garage. The man in charge never approached the car nor asked me if I needed assistance. He never showed me where anything was in the vehicle, where, the keys were, how to operate the vehicle, etc.

Again, he pointed from 20 feet away. Further, there was no operating manual in the vehicle. After about 20 minutes trying to figure out how everything, having to lift my luggage into the back seat because the lift gate was not functioning, I went to find the garage agent who…

They charged me twice. I booked online through a third party. My receipt said $50 was due when I checked in. They charged me an extra $213! But I didn't catch it until after my trip and they said they can't do anything now. I feel tricked.

The only reason I'm giving an extra star is that the car was nice and the people I got and returned the car to were really nice.

This is a copy of an email I sent to Jenny Morton on 27 Oct 22 to which I have not had any response. I am contacting you regarding the above booking for a car that we picked up on Monday evening from Orlando Airport after flying in from the UK.

So far I have been less than impressed with the service provided for the following reasons and thought I should bring to your direct attention.

1. The queue at the rental task was very long. Your agents were not in any hurry to deal with what was a long queue. They were chatting and laughing amongst themselves wasting time rather than concentrating on the customers. 2. Each customer was taking an age to deal with, mainly because we could hear of a hard upsell regarding cars and packages. I know they are incentivised to do so but there are limits.…

We rented a car from Dollar on August 9th 22. We had a prepaid voucher form our Travel Agent. We waited in line for over 2 hours (it states no more than 15 mins on website). A woman dealt with us, she gave us a invoice which we assumed was our voucher invoice, my husband signed it.

She told us we did not need to fill up the car after our hire with gas. I queried this 3 times as I asked whether this would cost us she said no. We picked up the car and had a great holiday.

We have since received the invoice which was actually for an upgrade and fuel refill which surmounts to $3000. At no point did she tell us she was giving us an upgrade at a further cost, (three times as much as the original).

We also received a letter stating we had not returned the car This surmounts to a scam in our…

Booked the car via 3rd party VIP CARS for two days but used only one day , but used only one day and at the time of rental Dollar agrred to use only one day, but they are not refunding the money.

In a exceptionally long line at Orlando airport. halfway to the counter!!!! 3 monitors not being manned!!! This not the way I wanted to start my vacation. The other car rental places are fullu manned and very small lines!!!!

I rented a car from the Denver airport and when I returned I forgot to leave the key behind. Cust. Service is a joke! After waiting for nearly an hour I spoke with someone in another county that has no idea how to help.

They just place me back into the impossible phone loop. I need to figure where to mail the key so I don't get charged $300 for a missing key. No one seems to care and will not provide any direction.

This company is a loser. Will never use Hertz, Dollar, or Thrifty again.

On 8-5-2021 I rented a car from the MBS airport in Freeland Michigan. I did not have any problems picking up the rental. The lady that was working was very and helpful. The reason I rented a vehicle was to drive from Michigan to Florida to go see a specialist.

I rented a car to make sure I had reliable transportation. Now half way through the maintence light came on the dash. After it came on the car was not driving right. When I got off the highway to get gas and get back on the car was like puttering and took a minute to get any speed.

This happened everytime I got off and back on the highway.

Also while driving it was like jerking like it was going to stall out. I did not have time to stop off and get a different rental due to having my appointment with the specialist. So when I…

Picked up rental on July 22, 2021 at Syracuse, NY Airport and return on Sunday July 25, 2021. Toyota Corolla with 44,000 and in bad condition. The car had not been cleaned and trash was left it in with COVID going on.

Prior renter David Kovach's rental agreement left in the car with his receipts from Walmart left in the car. Rental Record # 115521232. Gas only at: 2/5 a full tank.

I made a reservation through Priceline for my son to rent a car through Dollar Care Rental on 6/27/2021. He was to pick the car up from the Sanford Airport in Florida at 3:00pm and return to Jax Airport in Florida at 6:00pm the same day, as he needed to pick-up his semi truck in Jacksonville and drive to Palatka and then to Texas.

He was on a time crunch. I called and changed the pick-up time to 4:00pm and the representative on the phone changed it and she then confirmed my son's age and charged more due to him being 23, which was fine, and

then confirmed he would have to use his card to pay for the rental. Again, I said that was fine and would be transferring the money to his Visa Debit card. Again, she said this was fine. When we arrived, the Dollar representative, named "Rayna" asked…

i left my handicap sign in car went back to get it the black girl with braids and fake eyelashes is rude and ghetto. i was told to go online and my flight was leaving in an hpour. i need my sign to board plane and she laughed, when i aske what was funny i was told me and talk under her breathe.

she need sto be written up all she had to do was call the manager on the lot to try and find my sign rather she laughed talked down to me and was very rude. i miss my flight and had to stay over ngiht which cost me over 1,000.

i had to buy new ticket and get a room and stay overnight miss work. this is the worst place ever and i will write everyday until this is taken care of . she needs to be retrained on manners and customer service.

the mexican manager came to help and the black girl said dont…

00 for not bringing the car back with the appropriate amount of gas I gave it back with 98 miles to the gallon left and they said I brought it back with 28. They are liars and asked for photo proof.

Customer services is a joke. Do not rent a car from this place.

This complaint didn't really happen until we got back. I would have given it a 3 because of the long wait we had to get the car when we arrived at the airport. There were probably 25 or more people in line, but 1 person working at the place. Thrifty had 1 person working as well, and then the Hertz desk started calling people over as well. So waiting an hour or so after a long flight is not a good thing to do in the first place. We did finally get this done and then the car was fine during our trip. Returning the car was easy as well. But this is not what our review or complaint is about...

We went to Tampa and are aware of the tolls. We also know they are all electronic now and you can't just pay as you go. We have been there in the past months, but this is the first time we rented a car…

I rented a car through a third party vendor, Priceline. 87 when we picked up the car. I went to the rental office to beck up the card I was told I would have to pay a deposit $200 if I used a credit card or $500 if I used a debit card.

I ask why the difference and was given no answer. 87. 80. I’ve never before had to pay a deposit when I’ve rented a deposit and I’ve rented cars with nearly all of the car rental companies. One other thing I was treated by the the staff at the rental location. Wayne Norman.

I was charged $40 dollars to cancel a reservation. I booked it 1 day ago and had to cancel for personal reasons. They charged me $40 for doing nothing more than creating an electronic reservation. Everywhere I look now I find that complaints are 10 to 1 over complements.

Never again will I rent from Dollar Rental cars. Don't trust them.

I had a reservation for 12. I have been waiting for 2 hours and still no car!! Terrible service!!!!

The last two rentals from Dollar have both had car issues, I was treated poorly by your staff and never even given a one day free car rental or a sorry from anyone. This most recent car rental was for 21 days!!! Im so upset with this company!!!!!!!!!!!!!!

I have been renting cars from you for the last few years as I now travel to California several times a year. The last two times I have rented a car I have had issues. The first time the battery in the car kept going dead, the CSR at Dollar rental told me all cars have the ignition switch off when you stop.

I have a vehicle like this at home so I know how it works. When the ignition shuts off it does not turn off the lights when it is dark and I had to put it in park to restart the vehicle.

When I returned it the CSR who checked me out did a test and said, yes, this battery is very low, sorry about that. This last time I rented the car we were on the way to my sisters celebration of life and I got a flat tire.

Not that that was your problem but the cars now come with NO spare and it had…

00 more then original receipt and all it says is Damage, No pictures or explanation of what you are talking about. I always take a video of vehicle because of situations like this and there was no damage that was different then what was already on vehicle, and I do have video of vehicle, Please prove what damage was done and

I cant see how I am liable for damage 2 hrs and 30 minutes after I dropped off the vehicle and no proof. Thank you Roy Zitzman

I arrived at 10:15 pm on Dec 15th to pick up my rental vehicle, confirmation # J 2423710266 and there was no one at the rental counter. I called the 800 number at 10:20 pm and spoke with ANJ who said there would be someone in 10 to 15 minutes. No one showed up.

I called again at 10:45 and spoke with AJ. AJ said his employee ID number was 3244320. He gave me a local emergency number to call 620-275-8934 which I did and left a message. No one called me back. I called the 800 number a third time at 11:04 pm and spoke with Norman who said there was nothing he could do.

He would not put me on the phone with his supervisor but said the supervisor was on break. Norman said his employee ID was 3808. This is the worst customer service I have ever had with a rental car company.

I have tried to…

I have an issue with my bill. They won't respond to my complaint made on their website (completed detailed form explaining dispute) or to my complaint made via their Facebook page.

We landed in Saint Petersburg Florida at about 730 October 17. Call dollar car rental for a shuttle and were told 15 possibly 20 minutes wait time. After 20 minutes I called again and he said he was sorry he was the only person there and he was doing The shuttle service as well as the booking.

We waited another 20 minutes before he got there. When we got to the desk there were two people ahead of us and they had no car for the first customer so she took your van instead .

Second customer had pre-paid $150 which cannot be pulled up in the system so she had to pay that amount over again plus the rest of the rental. When we got to the desk he said I’m sorry I don’t have a car for you.

This was after he had you put all of our information and he knew that there was no car . His manager said…

I would give this company a negative infinity star rating if I could. Have never ever been treated and fleeced so badly!!!

We booked our rental car for a week for a specific price through travelocity We picked up the car and were shocked to find the price has mysteriously tripled and we were being charged for add ons we declined, which made the planned price triple in amount! The same day we picked up the car, we immediately called to ask what the deal was and were advised since the rental was just opened to just proceed with our planned week and when returning the car adjustments would be made at the return counter. We did just that. When we returned the car, we were charged an extra day of use and were told at the return counter they cannot make any changes to a rental agreement. We…

Years back I rented from your Ann Arbor, Mi location and I swore I would never rent from Dollar again as I waited over 2 hours to get my car. The lines were out the door. I decided to give you a try one more time and rented a car out of the Buffalo airport.

Again, I was very disappointed. They young lady behind the counter was very unfriendly and extremely hard to understand. After handing her my credit card and drivers license, she said to sit down and wait as the car was not ready and still needed to be washed.

I asked how long it would take (yes, I had a reservation) and she said not too long. I asked how long is not too long and she gave me a look with a reply of 5, 10, 15 minutes.

A half hour later, I will still waiting for the car. I She left the counter and I went up to the young…

Linda Lewis 1604 Old Skippack Rd Harleysville, Pa. 19438 Sept.24, 2019

Complaint Department,

I flew into. Salt Lake City Utah on Sept. 8, 2019 and went directly to your Dollar kiosk to rent my car. The girl at the counter had my reservation but could not confirm that I rented through AAA and had quoted me a greater price than I was given on line. I was sent to the manager to settle the matter. They did work with me and got the price at the AAA rate which was great but it took at least an hour to finally get our car.

However, upon arriving at my hotel I got a notice that I was charged by Dollar $5,240 on my American Express Card! I called AMEX and they told me it was not pending but a charge. I understand that your company puts a hold on your card until the car is returned and then the…

We hired a car from Dollar at Kona airport on Hawaii from 6th September to 13th September. Dollar reference J1101017669. We booked via AutoEurope. Voucher 4932825. Our experience was as follows: 1. The clerk issuing the car upsold us to an SUV which doubled the price of our hire.

By the end of the week we realised this was totally unnecessary and he had scared us into thinking we needed the off-road capability of the SUV. 2. We got to the car to find it was filthy. The clerk made no difficulty about giving us a different car of the same model, which was a little bit cleaner.

His explanation was that it was impossible to clean away sun protection lotion - that did not account for crumbs and other food detritus. 3. As soon as we left the airport we noticed a high level of noise from the…

This is my ongoing story of their counter staff falsely informing me of ‘mandatory policies’ That I must agree to pay for or else I won’t get my vacation car. “My confirmation number is J11746998F3 I have been asked to send you a private message to discuss my complaint.

I emailed full details of my complaint in but nobody was interested in dealing with it. I came over on vacation from the UK, and clearly made it obvious that I was a UK citizen, I was quoted a price that I was told didn’t need anything else adding to it.

Then when I got to the counter a very forceful woman told me that I must purchase additional insurances and that I wasn’t eligible for the price I was quoted and charged more than double what was remaining on the loan. I questioned it at the time but was told that my price…

I rented a car for dollar rental, i enjoy driving the car, how ever as i was driving the rental, the front tire blew out, i was instructed to return the rental to the nearest dollar location, i was given another rental, BUT, i was told i had to PAY for the BLOWN out tire. I always rent cars form dollar and i very very DISSAPOINTED that i had to pay for tire because of the blowout.

This was not my fought. Waiting for a responce.

On arrival at Orlando Dollar car rental we were told by a team member that we had no insurance whats so ever on our hire car and need to take it out. we were told we had booked our hire car on the wrong website, that it was only for americans.

We were told we had to take out insurance, when I looked at the receipt I can see the insurance is the cwd and lis which were not a requirement but optional. Your team member lied to us in order to get us to sign for something we didn't need.

He also lied about the website being wrong.

I have a letter to send you and would like a good address. Strange, how on all these websites there is no corporate address listed. I sent a letter to Tulsa, it came back "attempted, not known". I find this strange. Surely you have a corporate location.

Give me an address. Do not expect me to re type this letter. I had a very bad experience with Dollar and would like to voice it, plus I expect a response.

You don't offer a site for praise.

On Friday, July 19, 2019 I was returning a car at Dollar in Grand Rapids, Michigan. I needed a little help and your employee, Patrick, ( he said he was the only Patrick) was of great assistance to me. He retrieved a cart and helped me unload things, He was a VERY polite and helpful young man. I tried to tip him $20 and he said that he couldn't accept tips and asked that I donate it to a charity of my choice. I WANT YOU TO KNOW WHAT A VALUED EMPLOYEE Dollar has in Grand Rapids, Michigan -- Thank you ,again, Patrick.

[email protected]

Awful, Awful, Awful location with disgusting toilet facilities. Staff couldn’t care less. We had a problem with our rental and their was definitely no interest in solving. We will NEVER book with Dollar again

I requested to rent a Suburban 7 or 8 passage vehicle in January and it was approved. I checked again in March to make sure there were no problems with receiving the vehicle, everything was a OK. Request was made for July 18th at 2:00 a.m. and would return on July 29th at 11:a.m.

When I arrived to Dallas/Forth Worth airport a 2:00 a.am. I was told no such vehicle was available. I had already made prior arrangements to leave town and start our vacation, given such prior arrangement, I had no choice but to rent a vehicle from another company. The cause was $1,097.75 which I charged on my credit card. I feel I should be reimburse for the cause of the vehicle given I had no choice because I had already make hotel and other reservation. If there were no such vehicle available, I should have…

I always have rented from Dollar, but I won't anymore! The tolls they charged me for were my fault but the admintrative fees of 89.00 is ridiculious! I am not going to use your company anymore.

Rented a car at Cleveland Airport -6-14-19 - Chevy Impala - drove to Niagra Falls - car had oil warning light and defective front tire - at our hotel I spent 75 minutes on phone - mostly on hold with "Yolanda" with road side assistance - told to exchange it at Buffalo airport -6-17-19 - PROMISED a comparable car was waiting for a simple no hassle exchange - I asked why a car wouldn't be brought and switched at our hotel - because that would cost ME upwards of $1,000 was the reply - drove unsafe car on freeway to airport - AFTER the car was taken I was informed there were no cars available - counter staff was rude and

totally unhelpful and repeatedly told me to go some place and sit down - I demanded to see a supervisor - THERE ARE NONE AVAILABLE was the reply - after hours of dealing with…

Dollar Car Rental at Chicago Midway Airport: We reserved a mid-size SUV (especially for ambulatory reasons) two months in advance. When we arrived to get our car, we were told there were no cars available as they had overbooked, and it would be about 20 minutes.

There were approximately fifty people waiting for a car! Then, 90 minutes later, I approached the desk clerk and asked what was up - was told no cars available yet, but if I would take another type of car I could have it shortly. ).

We were given a $100 credit for a future rental, which was a joke, as I confirmed with the clerk that we would never rent from Dollar again and would certainly make others aware of this situation. There was no apology.

We rented a car on 6/2/19 from Bishop international airport in Flint,Mi. We were at the counter 11:30 am. We were suppose to attend the church ceremony of our grand daughter's high school graduation. We didn't get the car until 1:30 pm due to lack of men power to clean the car. Due to delay we missed the ceremony. The main purpose of our vist was to attend graduation ceremony. We tried to complain at the counter at Flint airport. They didn't write a complain but gave us a telephone number 888-465-2645 or 1-800-8005252. We are trying these two numbers to complain but we were not successful to get any one..By missing the ceremony we wasted plain fair as well as rent a car cost. We would like to request you to at least our rent a car cost.

Girish Patel

Ref. No 05863844, Reservation ID J02506506C6 Cartrawler is a scam. You should be ashamed to even be associated with them. I have used Dollar in the past, and planned on them being my only car rental company. In reference to the above numbers, I rented a car for May 11-12 out of Sacramento.

I made the mistake of prepaying, for the lower rate. Thats when the fun began. I not only got an email from Dollar that my reservation was made, I got two emails from "cartrawler" saying my card was no good.

Even the terminology in the email was suspicious. After hours and hours on the phone, talking to 5 different "representatives", I finally got to talk to a rep at car trawler. I was so beside myself at that point that I asked him to cancel my reservation.

He didn't know what to do, so he had to go…

I was charged an additional $700 because I got in the wrong lane at return in Orlando. I contacted Dollar daily for 14 days leaving messages and emails as to where the car was located. The Orlando manager finally closed the account after 24 days and charged me knowing I had left the car at the airport in Budget rather than Dollar because I was trapped in 30 cars and could not move the car!!!!

I am Furious at the lack of leadership and customer service provided by this company. I have documentation and I am going to the top!!!!!

I received a bill yesterday!!! I want this resolved!!!

Reserved a car to be picked up at Orly, Paris on 27 May 2019. Just got my statement from AMEX. 1. I was charged immediately for a car I'm not to pick up for two (2) months. 2. The charge [$539.38] was twice the amount I agreed to with NO explanation.

I canceled forthwith.

I'm going to Normandy for D-Day 75 and will shop elsewhere for a car.

-Stephen Bergin CT

I believe I left a very important and expensive medical item on a car that I rented. I called Dollar to inquire who to call to ask about this lost equipment. I was told to go on a website to see if it was listed on the site as a lost item. ".

Thanks Dollar for your help and concern for my health. I'll remember not to use your car rental or recommend your services again.

I have had nothing but rude emails from the billing department (especially from Dana Martinez CFO of Billing) that never helped me get to the bottom of my dispute. The first three emails were sent weeks later after my first dispute on the amount she said I still owe which I disputed.

They are expecting I pay $53 for a tank that wasn't delivered fully gassed. I was asked to deliver it back where it was gassed at when I received the car. Which I did plus some. Dana Martinez and her billing team were not nice and very condescending.

I'm an honest woman who does not normally dispute stuff. Her attitude and inability to extend customer service (and be willing to lose me as a future customer) was incomprehensible. Taking dispute up the food chain and will never rent again from Dollar!

Shame…

December 28, 2018

TO: Dollar Processing Services President, Dollar Car Rental

From: William Stringfellow Express Member # 0100478610

Reference: Receipt of Unpaid Toll Amount and Administrative Insult Fee Notice #7461890743129

Dear Dollar Management;

I am in receipt of your Unpaid toll and Administrative insult processing fee and believe I should not be charged for any of these tolls or fees for the following reason.

I reserved a vehicle through Dollar on line for pickup at Denver International Airport on 12-10-2018 upon arrival at DEN I was directed to the Thrifty car rental as the processing location for Dollar, I assume because it was late at night on the 10th. I had reserved the managers special and during the rental process asked the attendant if the vehicle had the toll pass…

Arrived at Midway airport in Chicago, Illinois on July 25, 2018. Had a 12 noon pickup reservation with Dollar. Arrived at rental center and was told they didn't have a car available and it would be 45 minutes to an hour before they could have a car for me.

Was told there would be a compensation for the wait. Did not receive a car until around 4pm. The compensation was for a $30 credit towards a future rental with Dollar!!! What a slap in the face! Like I would ever, ever rent from Dollar again.

I couldn't take the voucher and give it to one of the other 50 or 60 people waiting for cars. It had to be on a future rental. I refused the voucher. If I could give a "0" rating to Dollar I would.

This is not the first time this has happened with Dollar at Midway.

However, I thought I would give…

Toll policy in Florida was never disclosed to me Got charged $ 89.91 administrative fees on $ 11.36 worth of tolls They have a sticker in the windshield that listed Florida Sunpass. I was under the impression that the car was registered with Sunpass and I would be charged for the tolls.

I want to commend Dollar Car Rental at Kahalui Airport in Maui for great customer service. Kriste checked us in on February 1 and was most cordial. We had a one month rental and on February 25 the fob would not open the door of our rented Nissan Altima. I called Dollar Car Rental customer assistance and Lonnie contacted a Lindsey at Dollar Kahalua. They offered an exchange and when we got there about an hour later a Volkswagen Tiguan was waiting for us at no extra cost. Thank you Dollar and thank you Dollar employees.

Stan and Mary Lou Santa Fe, New Mexico

They charged me more than double the agreed price. I've been asking for refund more than a month now but they kept on delaying it. Tey don't have any department to deal with customer complaints. 1-800 number kept on passing me from one agent to another. Below sea level performance.

First Time to rent, Told the front desk Gentlemen, I booked a car on line. he started with you need this Ins. cause your car Ins, doesn't cover all this. Then told me about the fees and tolls and gas. Then went on about other things fast and confusing. Then said a Malibu ready to go. Didn't ask me anything about what I wanted, just talked fast and before I knew it I was paying 399.00 plus. Gave me no time to find out if my Ins. Company would cover anything. I was totally confused. Not to mention the Gas info.

By the time I got to the Rental apt. I was outraged. Didn't want to spend my few days being mad. Then got sent a NEW bill for 16.01.How can you charge that? How do you Rent cars for 4 DAYS for more then 400.00 Plus? Also, there were dents and scratches all over the car. I come from a…