Brandsmart

I don’t know what happened to this company… but what a shame. I need a washing machine and went online to see how soon it can be delivered by multiple companies and ultimately ended up going with Brandsmart as their window of delivery was 2/1. I ordered on 1/29.

Called won location 1/31 and spoke to someone who looked up my order and said they were working into their route and should reach out to me that day. She then told me if I don’t hear from them, to call back.

No one called, so we called back and spoke with someone else who said they didn’t have the order and to call Deerfield. Called Deerfield who then echoed the same crap. They don’t have it. But it was 9:30pm so we were SOL on speaking to anyone any further about the order.

Here I am spending almost $1000 on a product and it’s…

I didn't received the shipment, supplier not responding. Shipment is hold

This is NOT a complaint. I was greeted at the door offering help and a Welcome. Had good assistance in the gas stove department. When I went to check out Sharqunna and Jeniya could not have been more helpful and friendly.

Those two make me want to come back. That was so nice. Thanks BrandsMart. Keep up the good work.

To Whom it may concern,

Upon receipt of our order, we noticed a dent in the back of the unit. We plugged it in and it did not work, it seems that the bolt was broken off from the base on the inside of the unit damaging the fan motor. We would like an exact replacement please.

Should you have any questions or need further clarifications please do not hesitate to contact my office.

Thank you,

Christopher Turton / Maria Rodrigues CSS Air Conditioning 239-829-0760

This is the third times I am writing this to Brandsmart US and no body is showing a concern to my problem. Well I made an order five months ago till now I haven't received it. They Brandsmart US keep playing me around each time eventually they continue asking for more money.

I asked them for my refund but they couldn't reply me. So I don't understand is this company legit or they are online sale scam.

Today I received a very particular delivery, according to the people who made it, none of my items corresponded to the size, his insistence on it was so great that they did not install a washer dryer for me, even though I insisted it be done, it is a product I don't know if it works since they refused to install, which left me very unhappy and dissatisfied.

Purchased a washer and dryer machine on Friday May 5th, 2023, was promised to be delivered on Monday May 8th but the washer got here on Tuesday May 9th and the dryer on Thursday May 11th because it broke inside the truck on Tuesday. The delivery guy who was supposed to install the machine told me that he couldn't do it because Brandsmart never requested a service which was nonsense, we have proof.

When I called "customer service" the lady who had spoken to him told me that he told her that he didn't install the machine because of a door, the door that I told him that is broken and I could've taken out of his way but he said and I quote "still though, there was no service request so we are going to have to come back".

I've spoken to a manager but she did not handle anything just like the…

Loyal customer for decades, recently my TV started to show shadows on the screen. 00 as credit for a replacement. I am a retired disabled man and sam a manager tried to take advantage of me not once but twice.

He treated me very disrespectful and actually walked away. A salesman acted like he was helping and I fell for it. After settling up tv and registering product I found out I was over charged once again. The TV is on the store site with a purchase price must less than I paid for.

I purchased 5 yr warranty and additional screen warranty. 00 for my defective device. He was over charging me on taxes as well. Only to find out hours later TV is advertised for much less and the $1177. I was invoiced.

99 on the website currently. 00 for screen Warranty. I would like to be reimbursed.…

Incompetent, unprofessional, they do not have technicians to provide services, 2 months waiting for the replacement, and it has not arrived yet... Supervisors and general managers have no answers to the situation... They simply say I HAVE NO TECHNICIANS TO THE SERVICE..

unacceptable we 3 kids in home .

I purchased a whirlpool dryer from Brandsmart in August of 2022 and had it installed by them. The issue is that whoever came out did not install correctly. For a couple of weeks, I've been seeing lint flying everywhere and when I finally looked behind the dryer the ventilation tube was never connected to the wall and there was an accumulation of lint I had to clean up.

I called customer service and although I have a service warranty, they want send anyone to connect it right like they should have done in the first place. I was told to hire a handy man and hung up on. Nice customer service.

I'm very disappointed in the treatment I got. Why did I pay a warranty?

At west palm beach store now for the 2nd time when I get to pick up my appliances the men there helping is asking for money!

I am writing this email on behalf of my (80 years old) elderly mother, Jessie Foster, who purchased a Whirlpool Refrigerator from Brandmart (Miami -Palmetto Expressway Location) in July 2021. She purchased an extended warranty for this product which expires in July 2023.

There is a systemic failure on BrandsMart’s part to honor the extended warranty for the repair of a faulty product. I have been arguing for months with BrandsMart and or Warrant Tech on behalf of my mother to fix her refrigerator and we have endured excuse after excuse which is UNACCEPTABLE.

As of today, we have made four (4) repair claims (7774184) starting back on or about November 19, 2022 and the refrigerator is still not working. The issue has been, and still is, that the refrigerator unit is NOT cooling properly.…

I purchased a massage chair last November (11/16/22). It worked "well" for the first week. After that severla things began to malfunction (from the computer to the actual mechanical parts). I placed a claim on the 2nd week and on the 3rd week I received a visit by a technician, who contacted customer service under the one year manufacturer’s warranty.

I never received any initial or follow up emails or calls to notify me of the claim status. I had to call several times to inquire about the status and was told "we emailed the manufacturer to request the replacement parts but have not received a reply yet".

That was the first follow up call. They told me they would resend an email and told me that I cannot be CC’d on it. I asked if i can receive at least a courtesy call to keep me up to…

Never recieved rebate for items purchased from Brands mart all samsung items! We purchased fridge, dishwasher, microwave and stove!

Placed special order for GE Profile Counterdepth French Door Refrigerator with 4yr warranty on 4/30/2022 IN CASH!! Has not been delivered as of 12/30/22. Stockbridge, GA location. Spoke via phone to store manager David Campbell on 12/8/22. Still have not gotten follow-up status from him.

Worst customer service I’ve ever experienced. Requesting exceptional compensation from BrandsMart - for this extreme inconvenience:- a full refund AND the refrigerator as a gift for my trouble. 404-375-6457

Brandsmart is a rigged company their electronic stuff never worked. First they sent me a busted washer and dryer they rescheduled for a day and cant even deliver my stuff i had to scheduled again. and then they will only offer a refund for delivery fees ridiculous.

Bought my washer on 11/22. Spin cycle not working. Service Tech came out , he Calibrate it and said my washer had a recall and has to see What Brandsmart wants to do. 3 weeks now with out my washer.

Can't get help from anyone. I need someone to please call me. My claim # is 77883073. Terrible service.

My refrigerator delivery time was over 2 1/2 hours later than told and then it arrived damaged! I tried calling the store was put on hold five times waiting for a manager. Was transferred to Stockbridge store and still no manager pick up or called me back as I called back many times and were told I would receive a call back.

I had to finally call yesterday, December 18th and was told delivery will be Monday December 19 between 1 and 5pm. Still no manager or anyone had the decency to apologize since I've had a non working refrigerator now for 5 days.

Several hundred dollars of food has gone bad and no offer to replace the food or give me a discount when this mess up was all Brandsmart's doing. I've been at the Doraville store for three hours to get help and speak with a manager to getting…

I ordered a LG refrigerator back on September 6, order number 27525292 it said that it would be delivered within 30 days. It's now going on three months and I don't have my refrigerator. I spoke with several customer service reps and only one was able to get an answer for me.

That was over two weeks ago and she told me that it was in the port. PLEASE!!! I'm in need of your help to expedite this process. The funny thing is that when I was looking at the refrigerator Lowe's had it in stock and was able to deliver it within three days.

But because I am very loyal I chose to get it from you (same price) At this point I feel like I'm being taken for a ride. I spend an awful lot of money with Brandsmart I would hate to see the relationship end but this has been the worst experience ever!!!

By…

In January of 2022 I purchased a treadmill from BrandSmart 4000 Mt Zion Pkwy #138, Stockbridge, GA 30281. While staff members were bringing treadmill to the car, my vehicle was hit and damaged by the forklift. An incident report was filed and we were working with David Samela.

David Samela has been extremely dismissive and difficult to work with. We last spoke with him June of 2022 and he said, "They haven't sent you the check yet? You should have received it. " He indicated he would follow up and we have heard nothing from him since.

We have done what we were asked to do, which was get an estimate for repair. We completed that months ago and provided said estimate to David Samela. We are coming to the end of the year, almost a year after the incident and we have not been reimbursed.

I…

I purchased a refrigerator last week and it arrived on last Friday with damage. I did not notice it quickly due to the fact that I am in a wheelchair. In addition the delivery men said nothing to me about the damage and they were in a rush to get the paperwork signed so they could leave.

When I got a chance to inspect the refrigerator, I observed the damage and contacted the west palm beach store, Wayne Henson and was told to send photographs which I submitted. It’s been five days now and no one has resolved my issue.

I would like to purchase more appliances in the short future and I do not understand what the delay is in handling this matter.

I was sold a treadmill at the Deerfield beach location the sales rep said it will hold a big guy like me I’m 6”3 340 i was happy and said ok they sent me over to the leasing center and i did the paper work and put down the down payment, my treadmill was delivered on time and was set up,, i got home from work and went to use it and

it kept grinding so i checked the instructions just to find out it could only hold between 250-300 lbs max i was so disappointed so when i went back to the store and told them what happend they said all we can do is have it picked back up but i can’t get any of my money back because i did it through the leasing center !!!!!

I’m so angry and dissatisfied with brandsmart,, they lied to me to get a sale, and now I’m out of money also smh!!! What a rip off

I purchased a mattress online, Mattress was delivered to exporter. On arrival to Bahamas it was discovered that the wrong mattress was sent. 00 refund. 00 for the mattress. I desire to receive the mattress I originally ordered.

I continue to receive poor and disrespectful customer service regarding a refund for an ice maker that I never received. The original ice maker delivered did not fit. Since 2020 I have tried to receive correct item or refund. At this point I’m exhausted and refer a refund.

I purchased a refrigerator with an icemaker on July 20, 2022 at the Stockbridge location. The receipt number is: 0176164117. The sale person was Patrick Evans.

I have had 3 attempts to connect the icemaker and on each attempt the service person identifies that they have the wrong equipment. The most recent attempt was made Monday August 22, 2022.

Today I have made many unsuccessful attempts to speak with someone at the Stockbridge store. 4 calls were disconnect after having waited in queue.

I am thoroughly disappointed and would like a resolution to the issue as soon as possible.

I purchased a Samsung washer and dryer on 6/6/22 that was delivered on 6/16/22. The dryer is making a scraping sound. I contacted Samsung and a technician came to my house and said the damage is structural damage and is not covered under the warranty.

On 8/4/22 Samsung advised me to call brands mart to have the dryer repaired. I called the brand smart in Stockbridge Georgia, where I purchased the unit and was told it’s over 30 days. It’s a shame to treat customers this way.

Very bad and pathetic service bas brand, i will order smart watch and send tere is please look into video.

Very very bakwas band on company.

Please close on frod.

I was in store for my job we buy TV's and appliances from you guys on the regular but today we had a very hard time with our order we paid for a washer and dryer and there TV's, after posting we went to the loading dock to load or order.

After sitting there for about 15 minutes we where then informed that the washer and dryer we paid for was not there they only had the washer. After telling us that it was there and having us pay for it .

We then went back in the store and paid for another one went back to the loading dock waited about another 30 minutes we where once again inform that the washer and dryer we paid for was not there and we once again had to repeat this process over again .

After waiting another 30 to 45 minutes I begin to enter the warehouse to possibly find a warehouse…

Need better customer service providers. I emailed for a month with no reply

Main ek smart watch aur ek airport mangae the usmein ₹20 wali watch nikali hai yah froad hua hai aur iske khilaf mein complaint karna chahta hun mera complaint number Mera order number abhi main just minut deta hun odar no hai 63708594400 delivery boy ko wapas kar diya hai aur usko uski kharcha jo bhi hua hai uska aap hi doge hamen nahin pata

Went to look at JBL Xtreme 3 speaker. Had 2 different sales people that could only find Rap Music to play for listening to quality of speaker. Asked for different music in order to discern quality of mid, high and low output at lower than ear shattering sound they insisted to put volume at.

Kids selling their speakers don't know anything about music by thinking music must be loud with a boom boom bass only! I went to a competitor around the corner for purchase of JBL Bluetooth speaker.

) I ask the sale will my refrigerator be delivered on the day that is printed on my receipt June 16, 2022. He stated yes. I called costumer service this morning to see what time is delivery the lady stated between 3:00 -6:00 no show.

I call and call, finally they stated that they had one more delivery and they would be on the way. Time went by so I kept calling costumer service they kept putting me on hold and they never clicked over.

Food went bad after waiting from 3-8:30 I started throwing food away, I also took pictures. I need someone to give me a call first thing in the morning. They wasted my day help me understand. Shirley Jackson

Purchased a tv over a month ago and it hasn’t been delivered. Called customer service several time only to be hung up on. No one has ever asked me about my information they just kept transferring me around for the last 30 days.

I making a second payment on something I never used. Very dissatisfied with this company. BUYER BEWARE

In 2021 while building his home my son bought ALL Apliance at Brandsmart and was encouraged to order early due to supply chain issues, house building is slow and when it came to kitchen hood vent it did not fit, and now they forgot they encouraged to order early, and refused to exchange refund or return a very expensive KitchenAid hood vent because it’s over 30 days.

If you can build a house in 30 days, shop at Brandsmart, if you can’t GO shop elsewhere! The store manager and corporate refused to help and they no longer remember supply chain issues, which caused me to order early!

Two stupid delivery guys arrived with a refrigerator and washer/dryer. They scratched my hard wood floors up from the front door thru my dining area and into my kitchen. One of them took a rag and tried to wipe the scratches up. What an idiot!

They're long, wide and deep and definitely will not wipe up. The floor has to be redone. I have contacted them and sent pictures for the past few weeks with no response. These guys deliver and I thought they should have known better than to drag the heavy items over my floor.

Sad they just don't care and you have to be super attentive because the people you think should know.. don't seem to know or care. I'm have my floor redone in June and sue Brandsmart as they have not responded at all.

`Unsuscribe me from your E MAIL list. Please. You Guy Suck.

net. Please Unsubscribe me. Clock Error. Emails to you do work. You Suck. Get 2 Emails Everyday from you. Please Unsubscribe Me. You probably won't either. You guys Suck. PLEASE Unsubscribe ME from you dam mailing LISTs . & DON'T PUT ME ON ANY OTHERS!

The worst repair and service I have every experienced. I have had no dishwasher since Feb 2022. The service man has ordered over 6 parts and still no dishwasher. No way of speaking to a manager or supervisor. Unbelievable

I was expecting a delivery today, and was told the delivery would be made from 8:30 am to 11:30am. We received a call and unfortunately missed it as I was breastfeeding my 2 month old baby, but immediately called back. I waited on hold for 15 minutes while I was able to get someone on the phone which advised that my delivery was cancelled, and the next available date is Monday April 4th. That is UNACCEPTABLE, as we did not cancel this order and we are here expecting our delivery.

I spoke to my security guard and they advised that the truck was blocking the entrance of the building, and she asked for them to move out of the right of way. The driver just took off (see attached license plate) without even advising the security of whom they were delivering to. It is common courtesy for a…

I haven't been able to use my washing machine for a month. I opened my claim on 2/21 still nothing. When you call the Brandsmart service number and leave a message no one returns the call, you can't speak to a Sup or Man the agent has to place a request for a call back which you never get.

No one has any urgency, no body cares. I just called the 800 corporate number on this site, it rang and then I hear "one moment" no hello, no - can you hold, - absolutely horrible!! Brandsmart does not stand behind it's service, why would I want to buy from you again?

I purchased 3 items on 10/08/21 a stove, dishwasher and microwave the salesman Francois, Lustene was supposed to include installation of the microwave and dishwasher, today the dishwasher was FINALLY delivered, I was told by the deliver person that they don't do installations and I should call the salesperson which I did, let me start by stating he was not in the least bit interested in my dilemma, he said he was taking care of a customer and

he would call me back in 15 minutes which it's been almost an hour, I called back unsuccessfully. At this point I don't want the items, I called again and asked to speak to a manager but the manager is busy as well, basically I have to wait.

I don't want to do business with a company that has such horrible customer service. I've done business with…

Dear Robert I hope all is well. I am writing you because I am tired of I have exhausted all the chances to speak to someone who can resolve my problem. I bought three appliances at the beginning of December and they were scheduled to be delivered on Dec 21.

On that day, I paid for someone to stay at the house to receive the appliances. The truck drivers arrived after 7pm and my handyman had left. I spoke to the dispatcher and we friendly agreed to have the appliances delivered on December 30th.

It's Christmas time and I don't want to make this guy's life miserable before the holidays. On December 30th the delivery takes place as planned and NY handyman is there to receive the appliances. The truck driver drops a stove on the floor damaging the piece.

Two pieces she delivered and the…

I bought a furniture in the store more than 2 weeks ago, and they change the delivery date II don’t know why 3 times and every I call they hang up the phone , why this way to service a customers, please be honest this is a trash service, thanks

Good day just a complaint about my delivery of a refrigerator. Several months ago we purchased a refrigerator and had it delivered from Brandsmart in Deerfield beach Florida about a week later it started making some weird noises we called the store and

they sent out a replacement when they unwrapped it it was damaged and had a lot of black marks inside that couldn’t come off so we did not except it. Again we called and had a schedule replacement again upon its arrival yesterday and upon my wife inspecting it she saw that I had some scratches on the front and it had black marks again inside that wouldn’t come off so

right away the two delivery guys had an attitude because my wife had a little bit of an attitude also because of this ongoing problem unfortunately my wife has a short temper…

I ORDERED $3500. WORTH OF APPLIANCES OVER 3 MONTHS AGO AND HAVE NOT RECEIVED IT. CUSTOMER SERVICE UNABLE TO PROVIDE AN UPDATE AND VERY UNHELPFUL. PLEASE PROVIDE AN UPDATE URGENTLY. CONFIRMATION # 27364162.

THANK YOU.

Called the Deerfield location numerous times, always put on hold or transferred to departments that never answer. When calling the complaint line at 954-797-4000, the rude lady did the same. She wouldn’t take the complaint, and would transfer me to hold. VERY RUDE !!!!

I brought a speaker from Brand smart , along with warranty and they refuse to take it back and refund my credit card.

I’m drove almost a hour to return the speaker, only to be told the store refuse to take it back. I spoke with manager who told me.to incorrect information. He told me to call the warranty and they will refund my money.

When I call the warranty next day, I was told they don’t give refund only the store does that since speaker wasn’t purchase directly from manufacturer website.

I want back a refund to my credit card.

I bought refrigerator from brandsmart store when we bought they told us they will deliver on 10/7. they told us they will call us day before. we did not receive any call so we call to find out about delivery we found out sales person put wrong phone number.

We told customer service to fix phone number so driver can reach us. she said she did fix phone number. Delivery guys came we found refrigerator had big dent in front. We told him take back they told next delivery is on monday 10/11 we said it is ok.

They told us they will call on Saturday we did not receive any call we call back again talk customer service leady name Anna she told us she do not see any delivery schedule to us on Monday. So we ask her if we can talk to manager then she told us she see delivery is schedule on Monday…

I bought a refrigerator from you. After 3 weeks, the refrigerator stopped working. I then called the store, I waited more than 25 minutes on the phone saying that my salesman had to take the line. The telephone operator gave me a phone number to call the repairs department.

After a 20 minute wait, someone transferred me to another line. From this line I was transferred again for an appointment but I was hung up on the line. I started the procedures again and what a mess of transfer and explanations that they gave me and they tried to eliminate me.

After all this, it became very frustrating not to have this situation resolved. Believe it or not, they gave me an appointment after 1 week of waiting, when it's essential for an old person to have a refrigerator because they have to keep their…

On February 15, 2021, I bought a LP washer and dryer from your Dania Pointe store.

Finally after not being told it would be delivered alone, I received the dryer. Because there's no date to receive the washer because of your backorder, I requested that the dryer be picked up and I refunded. It has been more than month since the dryer was picked up and still NO REFUND.

I've called at least 5 times and have spoken with: Jessie, Regine, Tomesha, Clark and Sherika and nothing is happening. 14 and no appliances or assistance with closing this matter. Pleas help me!. I can be reached at 305-542-6298