Best Buy

For the first time I had to use the geek squad repair, I have been a fan of best buy until now, I drive a school bus and the 4 hr window is not very customer friendly, My washing machine was having issues, and I tried to change my home number to my cell so I could maybe talk to the driver, not a robot, I am off from 10 to 1pm every day, kind of in the middle of the 2 repair sessions, I was unable to get off from work and had to ask my 86 yr old mother to drive over because Nathan never changed my home number to my cell, and I didnt want to miss my appt.

People have jobs, why dont you have a late session, you claim 24/7 , I would have had to wait 2 wks for a Sat.

I tried to talk to a manager, I called several times got disconected several times.

I was finally able to talk to Nathan, to…

I ordered a media storage unit from you guys online and received a box that clearly had been opened before.

So in checking the contents of this box I found broken pieces , a opened nuts and bolts package with bolts that had spilled out into the box.

Also there was little to no protective packing.

Why we were sent an item that was clearly returned for broken pieces or what ever really makes me wonder about your quality control.

Or lack of?

I ordered another one and im having it shipped to my local store so I can check it there verses breaking my back lugging another bad one back.

Very concerned being we are long time customers of Best Buy.

But now im kind of reconsidering continuing to buy items from you in fear im getting broken returned or low quality.

Im not expecting anything…

I purchased a computer in Panama City and was to pick it up in Tallahassee.

Before I could pick it up, management gave it to someone who did not present ID or receipt as required by their policy.

I have been threaten with ruining my credit if I do not pay for it, so I am now force to pay for an item that I did not get.

I filed a complaint with the local police, went to the store and also talk to the store manager, alexis I will never purchase anything else from Best Buy.

This item was purchased around 8/8 thru 8/10 and according to the store it was picked up 8/27.

I never pick up the item.

On 2-19-19 I was told by Sharron if I combined my GEEK Squad protection I would get a $20.

00 discount on WEBROOT.

Today Ramses told me I could not get the discount.

The notes are in my file.

Why is the agreement not being applied.

Been waiting 30 minutes to talk to the supervisor, Sophi.

Phone is still ringing

I have filed an insurance claim for damages on the delivery and installation of a washing machine.

The Claim number is: 301917145570001

You/he has all the records on the issue. ie.

Damage claim, Photo of the damage, repair bill, photo of repair.

I have sent many e-mails to your Armando Reyes (armando.

Reyes@bestbuy.com)

I have yet to receive my money and follow up from you/him.

I bought an LG 65" TV on Dec.

22,2018.

When I was checking out I was asked if I wanted to purchase the warranty for this product.

I mistakenly thought that this would cover all damages like the WALMART SERVICE PLAN!

I had a problem with the screen becoming cracked and spider webbed.

When I tried to return the TV I was told that because of the Spider Web the service plan would not cover it.

I asked where this information was at and after 20-25 minutes of looking (yes I timed it) the person at the service desk came up with the service contract online.

I was then told I should have read it.

Then I asked him to show me where it said it was not covered in the contract and after minutes of searching we found it on page 35.

Let me ask a question here: Am I supposed to read a document of…

I purchased 2.

Door 2 units for my home on Tuesday or Wednesday of last week at your location in Hammond, Louisiana I paid 269.

99 for each.

I decided to bring one back and exchange it for a mounting door bell unit which at the time of purchase was $269.

99.

When I returned on Sunday, the price for the mounted door bell went up to $199.

99.

I was told that the sale ( of which I was unaware) was over and the price went back up in Sunday.

If I had realized there was a sale of the unit, I would have returned before Sunday.

I was very disappointed that the unit will cost me an additional $30.

I love Best Buy and the Geek Squad.

This is the first time that I have been so disappointed with this company

Dan Keen Kaykeen@att.net 985-597-0526

I have been calling Hoover Al.

Store since 3:00.

Finally got a answer at 6:30!!!!.

Spoke with salesman last night SAHAB OR SABR. ??

Needsd a sd card and he left my plug adapter out of bag.

Told me i DIDN'T need internet in order for it to work.

Which i told him i did not and would not have purchased the sd card.

Called today he said no he did leave it out which obviously he did when i got home not with it.

Rude.

Transferred me only to hold again.

RIDICULOUS HOLDING 3.

5 HOURS FOR ANYBODY TO ANSWER AND WHEN SHE DID I TOLD HER AND SHE SAID SHE KNEW CALLS GO THRU ANOTHER PLACE?????? .

RETURNING MY PURCHASE.

IMMEDIATELY.

I have been a Best Costumer every since a store opened in the Mobile,AL area.

The problem I had at the store today was horrible.

The supervisor working the service desk could not have any people training at all.

When I tried to explain my problem he assumed I was lying and had attitude with me from that point on.

For official uses he was working the service desk between the hours of 1 and 2:00 pm central time I kept asking for a store manger he replied every time I am the manger when his name tag stated that he was just a supervisor as if I could not read.

And finally after my time wasted.

He called for the assitian manger her job skill was just as bad as the other employee and she has racial issue I will never shop at this store any more and maybe never at any best store or even…

Refer to Insurance Claim Number: 301917145570001

I have constantly been getting the run-around/No response to my damage claim.

I request am immediate response as I must have have my claim money

I have purchased the Geek Squad program on several major appliances over the past two years.

Every time I call when I need service it states over 30-45 minute wait.

I have stayed on the phone several times for over 45 minutes and I never get to talk to anyone.

If they are small appliances you can make an appointment online but not for large in home appliances.

Its so not fair when you pay all that money and then can never even get a person to request the service call.

Horrible customer service, Just horrible.

I bought a dell inspiron tower key board @mouse got home mouse is every hard to move took just mouse back a the manger said no return u have to bring back whole package I said no I have everything is downloaded to my computer well we can't help you I said are u kiddin it a mouse you can't exchange it he nothing I can't do I said that don't sound like good customer services weather I spend 10 dolloar or in my case 700+ do you want a good custumer happy or disappointed can't do even exchange for another one said no again so I spent another 29 dollar for a mouse that I already paid for this one crazy best buy westgate Brockton mass hopping to do more business with you we'll see no happy at all Paul.

D

I entered in to your store on Sunrise Highway in Patchogue this past weekend, ready with my flyers and adds to get my best deal on an upgraded aftermarket radio for my Ford F150 Pickup.

Your sales folks were great an knowledgeable.

I would up getting ready to purchase a radio far more expensive than my original plan because of the product description by the Sales Person.

I was even going to add a back up license plate camera to my purchase because it was compatible with my upgraded purchase.

Here is where my experience went a bit wrong.

The advertisement stated free installation on the radio purchase.

However the license plate camera, truly an add on to the purchase, I was going to be charged something like 120-130 dollars to put on.

Really?

Seems silly that a radio can be…

In December I purchased a MacBook Pro from your Plattsburgh, NY store.

I paid over $2,500 for the computer and additional devices.

I had to take the device in twice for issues I had with the computer.

The Geek Squad in Plattsburgh were helpful but issues kept coming up that did not cure my problems.

I was told that Best Buy cannot get into the computer due to some arrangement with Apple.

I am in Florida for the winter and I am having more issues with the unit.

I made arrangements to have the Best Buy store in Lady Lake, FL. look at the unit.

This was a big mistake.

I brought the unit to the store.

The Geek Squad section of the store is obviously employed by several individuals that are not trained in how to handle customers and the individuals I spoke with did not know anything…

We purchased an entire kitchen from your company.

On Friday 2\15\19 it was delivered.

Our kitchen was left in the boxes in the flyer of our home.

We called immediately Friday afternoon and were told someone would be out Saturday 2\16\19 to take appliances out of their boxes and would put on the handles and take empty boxes and Styrofoam(we have no where to put in our trash barrel).

No one came Saturday.

We called and were told there was nothing on our account about the Saturday appt but he booked an appt for Monday 2\18\19 and said we would get a call Sunday to confirm a window of time for Monday.

Sunday we got no confirmation call so we called again, Dave said there was nothing on our account and then we spoke to Rachel who said the best she could do was Friday 2\22\19, and we…

I ordered a Toshiba 55 inch television via the best buy website.

I advised the best buy, that I was hearing Impaired and looking for a television, that I could attach my hearing impaired devices to, by taking them from the old set and attaching them to the new one.

The hearing devices are 1. a mobile head seat and 2. a Samsung soundbar. buying a set without the attached devices would be idiotic for me to do, being I couldn't hear anything on it.

I did advise the best buy of this and was provided limited product information. they were not able to provide me with any information in regards to attaching my hearing devices to the television I was purchasing.

In fact, sales and service were not able to provide any information on television that this procedure could be done. purchasing this…

I have spent several thousand dollars over the last 2 years at Best Buy.

When I call for information on a product either before or after purchasing, I am on hold for 30 to 60 minutes with nonsense irritating "music".

This is a serious customer relation problem that makes Best Buy less than concerned with the customer.

Either take care of your customers or shut the doors.

I PURCHASED A LG GAS RANGE FROM BEST BUY ABOUT 2 YEARS AGO.

I WENT TO USE MY OVEN AND SUDDENLY SPOKE AND A FLAME WAS COMING OUT OF THE REAR OF THE OVEN.

WE CALLED BEST BUY (GEEK SQUAD) ABOUT THE PROBLEM.

GEEK SQUAD SENT A REPAIRMAN, WHO ORDERED A PART AND MADE AN APPOINTMENT I WEEK LATER.

THE SECOND REPAIRMAN ARRIVED A WEEK AFTER THE FIRST ONE AND INSTALLED THE PART. iT DID NOT WORK, FLAMES STILL COMING OUT OF THE STOVE.

HE ORDERED MORE PARTS.

A WEEK LATER ANOTHER REPAIRMAN ARRIVED.

HE INSTALLED THE NEW PART.

THEY DID NOT WORK.

HE ORDERED MORE PARTS.

NOW A FOURTH REPAIRMAN HAD AN APPOINTMENT FOR 2/13/19.

I RECEIVED A CALL FROM BEST BUY CONFIRMING THIS APOINTMENT AND A SO CALLED SUPERVISOR ALSO CALLED TO CONFIRM.

IT IS NOW 12:40PM AND NO REPAIRMAN.

I CALLED CUSTOMER SERVICE TO…

2-12-19 Went to your store in Snellville, Ga. to purchase TurboTax Deluxe.

I asked Anthony for the downloadable version.

He got the item from behind the counter and rang me up.

When I got home I discovered that he had given me the disc instead.

I returned and he said he didn't have the downloadable version.

He started to process my return and called for an override.

The manager who responded said since the seal on the package was broken he couldn't refund my purchase.

Even with your employee admitting it was his mistake he said no.

I told him I would guarantee him that it would be refunded if I had to contact corporate.

He then told me I had threatened him but couldn't tell me how.

I asked to speak to the store manager and was told no.

He then said he would go see if he could do…

On December 15, 2018, I purchased a portable 26 lb ice maker for $99.

99 as a Christmas present.

The person I gave it to did not need it, and wished to have the money or store credit instead.

Twice before individuals have tried to return the ice maker, but because it was not returned during the 30 day store policy time period, it was declined.

Today I personally tried to return it, but received the same rejection due to store policy.

I expressed my disappointment as I have been a long time loyal customer of Best Buy, as has my family.

This is the first time we have ever tried to return something, and though the information is written on the receipt, I did not know about the unusual return policy (as standard practice from my experience is 90 day return policy.) I feel that if the…

I have always had good service when patronizing your store in Charlottesville, Va.

The people are friendly, courteous and professional.

No complaints there.

I have purchased computers, TV's and other items with no issues.

In the past I have also returned TV's, VCR/DVD units and such and was not charged when returned to this location for recycling.

Recently I purchased a TV/DVD combo unit to replace an older TV and stand along VCR/DVD player which I returned for recycling.

This time I was charged a $25.

00 fee to have it recycled.

When I was told I would have to pay this I asked the associate why did I have to pay to have it recycled and she said it was store policy which I informed her I had not had to do it in the past.

I then told her where is the incentive to recycle these…

I have an issue with the printer ink replenishment program.

I have an Epson XP 6000.

Mine has run very low on black, and is getting low on magenta.

It did what it was supposed to do with ordering replacements.

The magenta order went through fine and I received that one today.

The black ink was "unable to be fulfilled" I still don't understand why.

I have called Best Buy support and talked to 8 different people there.

Was referred to Epson, where I talked to 2 there (lost the call once there), and was referred back to Best Buy.

After 9 more people and still no help so far, lost connection again.

I seem unable to see if I am able to get any other color then magenta in auto replenishment.

I keep cycling through the pages over and over and find no answers, and those that I have…

Hi, I have a Best buy receipt with this content: 81131 GSP 4YR* CP GSP 4YR* CPU/MON CL SKU #10298741 EXP DATE 05/04/2019 $299.

99

This Geek Squad Protection was for 1 DELL Computer Tower X8700-3131B bought on 05/04/2015 = $899.

99 I would like to know if this computer is covered for Antivirus Infection until 05/04/2019 when this GSP 4YR* CPU/MON CL will expire.

Thank you for your prompt response, Michael Aldea

I writing to inform you of the horrible GEEK Squad service I have received from Best Buy.

In December of 2018 I called bestbuy to schedule my machine to be serviced due to my machine not draining the clothes, the person who is scheduling the appointment takes all my information and we schedule an appointment for Friday January 4th 2019.

First attempt to get my machine serviced: On January 4th 2019 before the person who is scheduled to service my machine arrives at my house, he contacted he and stated that he is 10 minutes away and than proceeded to ask what service is needed.

I explained to the person on the phone that my machine is not draining, he replied that he is a delivery guy.

My response to him was did he not realize before he made his way to my house that he had nothing to…

Best Buy FU my refrigator order and deliveried the wrong one and after I confirmed with the sales person the proper meausrements needed.

Now I have been out of a refrigator for a week and this is the worse service I ever got from Best Buy.

They suck!