Best Buy

Terrible service which is mostly non-service They had no customers in the store but me and a roll call of geek squad appointments on the wall people who were not there They push for appointments and that is probably why.

I asked for a bag to place my returned and unfixed pc lape op in and was told that no sacks or bags were allowed in the stor A tall young man came and guided me to three things I wanted but ignored my request for a bag I went up front and asked the man sitting at the desk for a bag when I checked out and he said no the store didn't have any I said there is no way I am wahey might have some over there and over ther a man was just chitchatting with another guy but did help me and bag items on the way out I said tolking out of this store just holding electronics and I heard…

The installers that installed 3 out of 4 appliances, said they installed the dishwasher and they did not install.

Your trying to keep money that doesn't belong to you.

The plumber that I hired hooked up both the sink and the dishwasher.

How could you installers say they installed it, when it was still in the box.

I have the receipt from the Plumber to prove he installed it, not your guys.

Would like to get my money back.

Please and Thank you.

On March 29, 2019, I purchased a set of AirPods made by the Apple company at Best Buy Store located in Roanoke, Virginia.

The salesperson/cashier was Alyssa.

Anytime I need any electronics, Best Buy is my store to visit.

However, with services being portrayed by Alyssa, left me feeling upset with how she conducted herself.

Here are some of the things I did not appreciate as a customer.

When she removed the item (AirPod) from the enclosure, she would not allow me to view or to handle the item and insisted that she had to carry the item to the register because it is Best Buy store policy #434.

So, a customer can only read what he or she is purchasing after the fact is what I am interpreting.

Secondly, when Alyssa was tallying my order, there were several prompts I answered, and each…

On March 29, 2019, I purchased a set of AirPods made by the Apple company at Best Buy Store located in Roanoke, Virginia.

The salesperson/cashier was Alyssa.

Anytime I need any electronics, Best Buy is my store to visit.

However, with services being portrayed by Alyssa, left me feeling upset with how she conducted herself.

Here are some of the things I did not appreciate as a customer.

When she removed the item (AirPod) from the enclosure, she would not allow me to view or to handle the item and insisted that she had to carry the item to the register because it is Best Buy store policy #434.

So, a customer can only read what he or she is purchasing after the fact is what I am interpreting.

Secondly, when Alyssa was tallying my order, there were several prompts I answered, and each…

I purchased a Brothers ink cartridge in 12/21/18 - it was not the right cartridge - I tried to return it in January - the clerk said anything brought around Christmas it had to be return in the beginning of January - I brought it back in the middle of January - I told him I did not buy it as a gift and I wanted to get the right cartridge and I wanted to purchased three more of the right cartridge.

I am a good customer - I have purchased and paid for a refrigerator, dishwasher, washing machine and dryer, laptop within six years and I always go to Best Buy.

I would like to return this cartridge.

This is my third time trying to get this resolved..

I am sorry I didn't get back to your store sooner.

I am hoping to return this purchased.

My customer pin number is 1048 001 0999 122118.

On 3-28-2019 at approximately 7:45 PM I went into the Best Buy store in Christiansburg, VA.

I had a bad experience with a salesperson.

I would like to have a regional or district manager to call me when they get a chance.

Thank you, Kenneth Kozar 540-320-7761

I was looking for a security camera that did not require a monthly fee and the sales agent at Best Buy assured me that there was no monthly fee with the Ring Security cameras.

He was very helpful, but misleading when he told us the cloud storage was free.

Today I received a notice from Ring that my temporary subscription was over and that I needed to pay a monthly fee of $10 a month for continued cloud storage for my 2 cameras.

I went to the Best Buy in Clarksville Indiana and was told by the sales person that there was nothing they could do because it was beyond two weeks since I bought them.

I would like to return these cameras for a full refund because I was mislead by the original sales person.

Thank you.

I BROUGHT MY DESK COMPUTER THREE WEEKS AGO & THEY TOLD ME ONE TO TWO WEEKS A SHOULD GET IT BACK FROM DELL THEY HAD TO PUT A HARD DRIVE IN IT.

WELL I CALLED YOUR GEEK SQUAD THREE TIMES & THEY NEVER CALLED ME BACK.

YOUR SERVICE IS VERY BAD THEM ANSERING THE PHONE I WAITED FOREVER.

YOUR SERVICE USE TO BE GOOD NOT NOW.

I purchased a dryer Maytag MEDB835DW (order number 1119021855640) the order called for the dryer door to be reversed.

The dryer arrived without that being done.

I contacted the store and a team was sent out to correct the issue,but they were not able to do so.

The response that I got was that I needed to contact Whirlpool, which I did and they advised that I needed to contact Best Buy.

When I contacted the store(#32/Saint Peters,Mo) the department mgr had some one contact me.

The young lady who called back stated that She would research the issue.

The return call from the same lady told me that I had to contact Whirlpool(perhaps She was just reading the prior note and nothing else was done) My wife is very upset because She thinks that Best Buy reps don't care about Her complaint.

I…

Best Buy's insurance claims company Sedgewick will not return any calls even though I have a claim filed with them for my house having flooded because the Geek Squad agent did not reconnect the drain hose.

I can not get any kind of response from this company or from Best Buy corporate whom I also called.

I may have to get a lawyer.

i bought a lg 75uk6570 lcd 2160 smart 4k on March 18,2019 at best buy Mcdonough, Ga. i had a delivery date of march 22,2019. on 3/22/19 at 12:30p i called best buy regarding delivery. the answer i got was delivery was cancelled. i asked why my response after time was they didn't know and then computer glitch. i went back to best buy, Mcdonough on Friday 3\22\19 to get a real answer. the solution was to redo the transaction and get the merchandise delivered on Saturday 3\23\19 since it was the warehouse that made the mistake. i was promised a call on Saturday on 3/23/19. i called early Sat morning to which no one could fully answer my question. i was told that the delivery Date was 3\29\19. i explain my delivery should be priority since they messed up the delivery/transaction. i got the old…

I bought an Alien Ware computer form Best Buy Clackamas Oregon in November 2018 for around $1700.

After 92 days it stopped turning on.

I returned it and asked for a replacement.

Return policy wouldn't all that but the shift manager told me if I had purchased the extended warranty then he would have exchanged the PC.

It got sent off for repair, shortly after we were told it was fixed and on it's way back.

Then we were told something happened and it needed major repair and then would be shipped back.

So now I paid $1700 for a refurbished computer.

I received no help from the shift manager during all this, as he was listening to me he kept one eye on his watch as it was the end of his shift.

Best Buy needs to go out of business, I suggest Costco or Amazon for your electronic needs.

I…

I ORDERED A WD-EASYSTORE 2TB EXTERNAL USB 3.

0 PORTABLE HARD ON 3/17/2019 FOR $69.

99 AND WITH SALES TAX $4.

20 THE TOTAL CAME TO $74.

19.

THE EMAIL I GOT BACK FROM WWW.

BESTBUY.

COM/CHECKOUT/R/PAYMENT SHOWS MY NAME, ADDRESS,CREDIT CARD NUMBER AND EXPIRATION DATE.

THIS EMAIL THAT I GOT BACK SAID "GET IT BY TUES 3/19/2019.

I HAVE BEEN GOING OUT EVERY DAY WHEN THE MAILMAN COMES BUT NOTHING AS OF 3/23/3019.

I DON'T HAVE AN ORDER NUMBER ON THE EMAIL I GOT BACK FROM WWW.

BESTBUY.

COM/CHECKOUT/R/PAYMENT.

CAN ANYBODY HELP ME.

MICHAEL FORTUNATO EKIMF@EMAIL.

COM TELE: 703-620-6432

Best Buy Sucks!

Stacy purchased a ring doorbell pro model.

Wanted to wait until the house was painted to install.

When we called geek squad to come out and install, they opened the box, looked at our intercom system and said they could not install that model and we needed the battery powered one.

We went to exchange it at the best buy store and was told because it was opened and over 15 days since we purchased it, they could not take it back, even as an exchange.

Told us to call corporate.

Spent two hours trying to talk to the right person.

Overseas call center kept sending me to the wrong person(s) who continued to tell me I needed to take it back to the store..

Absolute runaround.

So i get on their website and click on the customer service link only to get a new window that says…

BOUGHT ALMOST $800 DOLLARS WORTH OF CAR AUDIO 5/1/2019 INSTALLED 5/13/2019 DID NOT RECIEVE ANY PAPERWORK OR WARRANTY PAPERWORK THEY THREW THE BOXES AWAY SO NOT I CANT WARRANTY THE STUFF AND DONT KNOW HOW TO OPERATE ALL FUNCTIONS DUE TO NO PAPERWORK CONTACTED STORE AND I AM NOT HAPPY WITH NO PHONE CALL BACK FROM INSTALLER THAT SAID HE WOULD CALL BACK THREE DAYS AGO THEY WILL NOT MAIL ME OPERATION MANUAL STATED I HAVE TO COME TO STORE TO PICK UP WCICH IS 82 MILES ROUND TRIP I WILL NOT DO BUSINESS WITH YOUR COMPANY AND WILL NOT RECOMMEND YOUR COMPANY TO ANY ONE IF THIS IS NOT FIXED RICHARD PAULSON

had a repairman come to my home he was at my home previously and mentioned to my husband he needed a part to be ordered when i asked about the part he denied that he said he had to order the part words were exchanged and he walked out i would like to speak to a supervisor about this the repairman's name is Jeffery, and he covers the Middletown, NY area

Thank you, Sandra Rubino

I purchased a Hamilton Beach-Artisan dough and bread maker as a gift about a week before Christmas ($87.

79).

The person I purchased it for was in the hospital and was only recently able to try it a few weeks ago.

The machine is garbage.

It doesn’t mix very well and the bread just falls apart.

I have a bread machine myself and I think the blade is just to small for this machine.

I went to their website and started a return.

I was directed to print a return form and label.

It was not prepaid.

I am disabled and gave it to my husband to take to UPS.

He was under the assumption I was being reimbursed for the shipping cost to return it to them ($60.

00).

When he told me the price I called Best Buy and spoke to a very rude man who informed me that not only would I NOT be reimbursed…

Best buy is false advertising with cell phones.

Don't advertise a phone that you can't keep your promise with.

My daughter got screwed from you guys on buy one get one free S10 phone.

Telling her oh well the new white ones phones haven't came in yet.

Called Saratoga Springs New York talked to Tyler on march 12th said she would receive an email on the phones between 13th and 15th never received it.

I'm putting in a complaint to the better business bureau also and tell ATT&T about her experience as well.

Went to the Best Buy this afternoon around 2:45 p.m. located at 6455 N.

Decatur in North Las Vegas. made a purchase and when the Best Buy rep name Victor gave me back my change, some of it dropped out of my hand onto the counter.

Not a major thing, but most customer service reps would have simply said, "I'm sorry, or My bad" and picked up the loose change again and put it in the customer hand.

Victor just stood there and looked like "next person in line." There was a manager by the name of Jonathan standing right over him as he was there to approve my exchange.

I told him he was a poor manager if he didn't speak to his worker about his attitude and how to "PROPERLY" deal with customers.

Fortunately, Mike Isabelle, the head manager said he would address it and totally understood where…

Hello and Good Day, I purchased a camera for my son at Christmas time.

We just opened the camera due to saving it for a vacation.

There seems to be issues with this camera.

It keeps shutting off and the zoom lens gets stuck in the in position and at that time the camera keeps shutting on and off.

We went to the Customer Service Department at the Best Buy near our home , in which they said they could not do anything about the camera, that we needed to return the camera to Sony.

The claimed it was not their policy to do an exchange on the camera.

We never did ask for a refund.

Unfortunately, we have discarded the receipt not even giving it a second thought that we would have theses issues with the camera.

Description of the Camera:

SONY - Cyber Shot DCS-W800 SKU 4349004 MODEL…

yes I did try to up date my service on my 3 year old hp computer before it was out of date they told me late to last day 1/19/2019 or day after that on phne calls sevice on line calls all I got was run around all time after 3 years servies on computer they can keep iti got rerd of best buy card and will not shop there any more all I ask for new price for computer services and just wait to long you wait I did what they said to and know this is how customers get help

I purchase a Samsung 40" flat screen TV two years ago and added and paid for a 2 yr extended warranty.

The TV failed a week ago and Out of Warranty by two months.

The General Manager (Dan) indicated that they could do nothing, even the Geek Squad indicated they cant repair TV's.

I contacted Samsung direct and they indicated that the extended warranty that Best Buy offers should start at the end of the 1 Yr Factory warranty.

I believe this Best Buy product is a Bait and Switch.

I indicated to Samsung my disappointment in their Reliability and their relationship with BEST BUY.

Samsung did offer to cover the Parts but nothing else which would cost in excess of $200 which was over 50% of the cost of a new TV.

I will be making a formal Complaint to the State of Ohio Atton.

Generals…

more like "Worst Buy".

You don't need my name, address, phone number, email or any other bit of personal information for me to make a purchase.

This is how purchases work: I place an item on the counter, you tell me how much I owe you, I pay it, I take item and leave.

PERIOD.

You have zero need for my personal info and zero right to even ask for it to start with.

I though the little bitch would get the hint after I said "Do you need my Social Security number and blood type too?" but no, the dumb little bitch just kept asking for info, so I just said "Can I just give you my money and leave?"

If I could give my experience 0 stars I would.

I set a pre-order with this location to come in at 10am this morning, 3-9-19 at the Dayton Ohio location (General Manager Ruben Ortiz) I received a confirmation phone call, an email, and 2 texts regarding my appointment!

My order # is 3319062918178.

This is for a blue Samsung Galaxy S10+.

Sku # 6326993.

I drive home from Indiana on the weekends.

I work in the field and travel Monday-Friday.

After these FOUR confirmations, and an appointment, I bring my son into this location.

Providing my paperwork, I was then told my phone had not arrived.

The general manager, Mr.

Ortiz could only blame the 3rd party provider...in this case Verizon.

If Best Buy has my information, which they DID, I should have received an email delaying my…

I have been trying for weeks to purchase a TV and sound bar system.

First I went into a store and was ignored very unprofessional.

Then I called customer service and they said they could send someone out to my home to measure my wall for a TV.

That was this past Saturday I stated to him a needed time to think about it.

Now I've been reaching out to the person and haven't received a call back.

Now the prices I was gone up much higher now.

I am a loyal customer and I think I haven't been treated well at all.

Something needs to be done about this.

If not I will no longer be a customer of best buy Thank you Shaquita Boyd