Best Buy

5 Cu. Ft. French Door-in-Door Counter-Depth Smart Refrigerator with Craft Ice and InstaView - Stainless steel on November 27, 2022. Order number 1123331275207. This doesn't make sense! The fridge was delivered with a large dent. Customer care informed me that a new one will be delivered, and exchanged within a month, and to keep the current one so we have a fridge for the time being.

The delivery kept getting delayed time after time. In the end, I received an email from Nicole Luna with Best Buy, but the email I received from best buy has a different order number of 1123059361540. The email was in reference to the fridge to inform me that LG discontinued the fridge and it will not be exchanged.

I responded and never got a reply numerous times now. I then contacted…

I bought a One Plus Phone (T Mobile) last week from Mayci and told when it comes in they will transfer from my old phone to the new one free of charge. 99 to transfer. I explained to him what Mayci said and he did not care.

Even if she was wrong, even though she looked on the computer on the transfer about being free, I feel he really should done it with no charge this time. But I just didn't like how he approached it. Not very happy with him.

So I just walked out disappointed and got it done Free with T Mobile.

I was on the phone for 2 hours and 30 minutes and back and forth between department customer care and digital Team. Bottom line was that digital items are non refundable, can not cancel. Couldn’t put in a formal complaint to anyone.

Couldn’t speak to a supervisor or manager and was ask to go online a put in my complain online. This is unacceptable and poor customers service. I’m very dissatisfied and disappointed on the way this is being handle. Please re train your department to better help your customers.

My contact info is 713-517-6762 if someone cares to give me a call to rectify this issue I would be happy to speak to someone about it.

I bought a television at Best Buy and arranged for delivery and installation today. I was originally given a time frame for delivery from 7am-7pm. Then this morning it was updated to 7am-11am. At 10:30 am I checked the status and it said it would still be delivered by 11 am.

It is now 12:15 am and it was still not delivered. I went on your online chat and was told the best they can let me know is that it would be delivered by 7 pm despite the updated time frame.

I then called a number I was given and got no better answer from them. I was told that neither of them could check the status of my order and when it would actually be delivered. I also just went to your website to check the status as I was told to do and it showed no order to trace, even though I was told my TV was picked up from…

I tried to return a pair of Netgear Wifi extenders for CREDIT, not cash. Yes, they were beyond the return date, but that's because I kept trying and trying to get them to work (this upon advice given by their Geek Squad people). The two units and the original packaging are in pristine condition, and they are still the current, most recent models of these devices (it's not like Netgear has moved on from these, they are still their latest and greatest). The problem is that they simply don't work in my house, they don't do what the Geek Squad people said they would do, and I can't use them.

So, why should I get an exchange for these, even if they are beyond the exchange date? 1). I was acting on the advice of their people. I tried time and time again to get them to work, and when they…

Washer was delivered with dents on the side and front of washer . I was offered a 200 dollar discount I had purchased the washer and dryer set on my bestbuy card . They won't credit my bestbuy card they will only give me a gift card .

Why should I pay interest on the full price when it was discounted 200 dollars bad business

Porter Ranch best buy supervisor is extremely extremely rude lady. We bought a TV and it's broken and she is accusing us that we broke it on the way home. Her telling us to be careful when loading the TV in the van that we will break the TV is liability on her side.

She knew that there was something going with TV anyways so she is informing us that we will break it. She is not the owner of the best buy. She acts like she is going to physically attack us. She needs to be immediately removed from the company otherwise this lady is going to do a lot of harm to the company. Her name is Anna

Horrible costumer experience I called 3 times and spoke to Aldwin 88237829 . My package was delivered and stolen today. I called FedEx and they told me the seller has to file a claim. So I called Best Buy and they told me to go to the police and get a police report so I did. I called back and they told me to call they can’t help me. They don’t care and tried to rush me off the phone. I wasted my time going to the police to get a report because they are refusing to file a claim or give me a refund. They also didn’t even ask for me to send over the video of the person taking the package or the police report they originally asked me to file.

HORRIBLE costumer representative and 0 solutions were provided to me

Online order scheduled for next day delivery, the order on website says shipped, called customer service and was informed to contact the carrier (UPS). Then the carrier has informed me that the item has not been fullfilled by best buy.

I then called best buy again then the rep told me the item is delayed because it is not available and is waiting to be fullfilled. Order can not be canceled due the status of waiting to be filled. I ordered a new phone that i need for work and now i am out of 1,300$ and waiting for something that may not come.

The item is available for in store pick up but the transaction can not be canceled until 72 hours !!

Ordered a refrigerator that came with a bonus item. The bonus item was out of stock, and promised to be delivered later. They reneged on the offer and offered no other compensation other than "too bad, we never should have promised it to you"

I tried to return a pair of Netgear Wifi extenders for CREDIT, not cash. Yes, they were beyond the return date, but that's because I kept trying and trying to get them to work (this upon advice given by their Geek Squad people). The two units and the original packaging are in pristine condition, and they are still the current, most recent models of these devices (it's not like Netgear has moved on from these, they are still their latest and greatest). The problem is that they simply don't work in my house, they don't do what the Geek Squad people said they would do, and I can't use them.

So, why should I get an exchange for these, even if they are beyond the exchange date? 1). I was acting on the advice of their people. I tried time and time again to get them to work, and when they…

From the website I purchased LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel Model:WM4200HBA SKU:6419616

It was open box - 'excellent' condition item that was supposed to be very specifically 'looking brand new' and with 'all parts/accessories'....it was tagged as 'excellent' and upon going to the store to pick it up, the employees very quickly wrapped it in bubble wrap and loaded it onto my truck without allowing me to see it. They said the only issue with it is 'residue' which is wipeable!

On the road, the wrapping started coming off and i pulled over to fix it and noticed many many scratches and dings on the front façade, top, and the pull out dispenser tray was also cracked....! I called customer service and it was…

Bought a new fridge. First one was damaged. They sent a new one 4 days later. A shelf was damaged and dropped and broke all the items on it. I called Customer service, they said they couldn't order a new shelf. Gave me another number.

Called them, they couldn't help. they couldn't help either. They said I Could ORDER a new shelf though. It would cost ME $30! OR they could send me another fridge! I can't take a 3rd day off for another fridge( probably damaged as well) to be delivered! HORRIBLE CUSTOMER SERVICE!

I made a purchase in-store using an Amex gift card. After the funds were exhausted the card was destroyed. I later returned the items to Best Buy and the CSR gave me a BB gift card for the first return but mistakenly refunded the second return to the gift card and could not reverse.

He advised me to contact corporate. I have been trying to get the refund for three months and have spoken to at least ten BB person. BB keeps saying the money was returned to the card and they cannot "reverse".

Amex cannot refund me since they need the full card number and cannot trace using only the last four digits ( on the receipts). BB claims that for security purposes they do not retain the full number. I am extremely disappointed with their customer service!

Best Buy in Ocala FL is absolutely the worst store I'm a physically disabled person and I order a product online and I thought I would be able to pick it up drive up and they said they couldn’t bring it out even after I said I was physically disabled and if they could bring it out and they were outright rude and said that no manager or worker would bring me the product.

it truly upset me it’s hard enough being disabled without a rude worker making me feel worse. They should show more compassion to a person who has physical limitations. Best Buy Ocala is the worst store ever.

Order product from Best Buy, was supposed to be delivered on a Friday. Apparently a signature was needed, but there was no information about that on the order. So when I called Best Buy to ask why I wasn't notified that a signature would be needed and that it would not in fact be delivered on the Friday. they told me to go down to the Purolater store and pick it up. When i drove down there they didn't have the package and said Best Buy should have specified that it needed a signature.

So no one wants to take responsibility and no one fixes the mistake. Fuck Best Buy customer service.

I had my daughter go to pick up an item after it says the item is in stocks, she gets there and is told it is out of stock, so I call the local store phone number and deal with a very rude individual only to find out he is in the international call center.

I'm like WTF, why am I not being connected to the local store I called. Now due to this I do not have what I was purchasing and I guess I'll spend my 3k plus dollars somewhere else. Sorry ass store and shity customer service

I had a terrible experience with Best Buy. I purchased a washer and dryer and it was installed by Best Buy. The dryer kept shutting off with a message reading that there was something wrong with the exhaust set up.

I scheduled an appointment for Best Buy to come back and check the installation. I had a window of time from 12pm-4pm. The location of the dryer is not my primary residence, so I had to drive an 1 1/2 hours to get there.

The technician arrived before 12 and left and Best Buy refused to “send him back” and made me reschedule my appointment. This was incredibly disappointing and frustrating. I will never shop at Best Buy again.

99. 99. Requested Price Match Guarantee. Was dishonored as it was a Bundle. Do not know what that means. 99 as the retail price at that time. Shows on receipt bundle. No explanation could be given. So it seems that is how Best Buy gets away with it as they price it as a bundle.

I was getting a radio installed in my car and was asked if my car had JBL. I told them that I did not know what that means, but if they told me how to check I could run to my car to see if it was or was not JBL.

They told me not to worry about it because it was probably not JBL. A similar exchange happened 2 more times with me offering to check, but being told it was fine. Now it's the day of the installation and turns out my car is JBL, and I have to wait until next week for the parts for JBL to be shipped.

the whole process was very convoluted with me receiving multiple emails and having to order some of my own parts on Amazon all just to have to do it again. The only redeeming quality of my experience was that the employees were very polite, but BestBuy as a company has to figure out…

We always purchase our products form best buy. Our total tech protection was canceled by one of your customers service agents mistakenly and our plan is no longer active. We spoke to your agent on 6/13. He admitted that your notes at were unclear and there's nothing Beat Buy can do for my wife and I.

We now have a washer that we purchased only 1 year ago and it broke down. We can't get it fixed because of one of your agents mistakenly canceled our protection. We spent over 500 dollars and we are now stuck with it. Totally unacceptable.

Had scheduled appointment with Geek Squad for June 10 to get newly purchased sound bar to work and to set up system so could get audio and video from iMovies on laptop. Geek Squad didn't show. Didn't tell me they had cancelled until late on June 12.

Earliest new schedule June 15. Seems to me I should have had a bit more priority since I just purchased the equipment from Best Buy, and I do have TotalTech.

I have purchased a lot of items at Best Buy and spent thousands of dollars. On Friday june 9th, I purchased a s23 online and this time the only reason I decided to purchase it online was because they said they would have it by Saturday, the next day.

I waited the entire day wasting my day, waiting for the phone and it never came. After checking online, it said it was delayed. It is so important for me to have a phone because my mom is elder and she needs to be able to get a hold of me.

It then said I was going to receive it on Sunday between 9 and 1, so I again I waited and no show. I saw the fed ex guy and he said that express does not even work on Sundays.

Why did it say I was going to be receiving it then ? I go into the store because I decided I will go pick up the myself at a local…

I recently purchased a new printer online on June 8th I received my printer via shipt on June 9th . My payment for the printer started processing immediately once I purchased and finished processing on June 10th at 2:37 am .

Later on in the morning on June 10th I received a notification from my bank saying i had received yet another charge from beat buy . Mindful this is two after i purchased my product and one day after I have received my product.

Now why am i being double charged has no clear to me . 68 which is alot of money . 36 for a product that I have already . I spoken to customer service directly about this issue and no accountability is being made .

They are telling me I havent been double charged and I cant seem to figure how my money wouldn’t magically disappear and the…

I bought a stackable Maytag washer and dryer which I had to wait 1 month for scheduled for delivery and install on June 3rd They changed delivery date to June 2nd on a day I work 12 hours. I was off on June 3rd The dryer came with a dent in the back and no stacking kit to stack the dryer Installer was only able to complete the instalation of the of the washer and

add gas conversion kit to dryer I had to pay for the stacking kit 52 dollars in order to schedule another instalation Most of the customer service was sadly lacking. One guy talked to me like I was an idiot.

So I said please don't. He responded I am trying to get information. My response was ask questions because I am fully capable to relay facts. Another guy on appliance sales hung up on me. I would not sign off on incomplete…

During a kitchen renovation, we ordered a Whirlpool gas range from Best Buy (Original Order #BBY01-806747505019) and arranged to have it delivered on March 30. Because the window provided was 7AM to 7PM, I took the day off of work.

I have to take leave in advance, so I was not able to plan a half day before I was notified of the more specific delivery window the evening before. When the oven was delivered, the delivery subcontractors set the box down and took a picture of one side of the box, presumably to show that the item was delivered.

I pointed out that the other side of the box was very crumpled and suggested we look the item over to ensure it is not damaged. ” And with that, they left. When I opened the box, I saw that the oven appeared to…

After buying and returning 3 computers I INSISTED a FULL REFUND,after about 30 minutes of urging the store manager he decided that I could get my full refund,which I did receive, then when I stated that I wanted to cancel my tech support contract,I was told that it would be cancelled the day that I was there,well low and behold, the women at the geek squad that I could not get a cash refund while I was at the store would send me a check, After waiting for 3 weeks I called Best Buy and

was told that the refund would be credited to my bank account!! Well guess what,,,, I STILL have NOT received my credit and it's been about 3 weeks since my last conversation with Best Buy, and as of the last time that I checking account I STILL have NO refund!!! 00!!!!!!

I feel that BEST BUY are LIARS and…

I was driving to Dixon and a geek squad driver continue to drive so close to me like he was going to wear in me. He was trying to make me go faster and faster. I was already going the speed limit.

There was many curves and I did not feel comfortable going extremely fast around these and he then passed me in a no passing zone at a curve. If I would have known the exact location where I was at the time I would have called 911 but I was on a country road.

I did try calling customer service to file complaint but they couldn't do anything since I didn't have a phone number associated with Best buy. So ridiculous

Purchased samsung qn55q70tafxza TV 01/06/21, with 5 year warranty. I've had the motherboard fail twice now and it takes weeks for best buy to repair. Can't get them to replace it. There customer service is non existent, no help, useless.

I'm never shopping there again!

They just charge you for some bullshit membership and when you call them to cancel that they ask you to go to the store and when you go to the store they ask you to do it online.. I mean what the fuck is their point.. Just the shittiest place I have ever bought something from

On February 24, 2023 I purchased a Samsung 27 cu. Ft Large Capacity 3-door French door refrigerator in Stainless Steel, from your New Jersey Location 2130 RT 70 w, Cherry Hill NJ 08002 Model number RF27T5201SR/AA, SKU number 6401612. 99.

It was due to be delivered the following Tuesday February 28, 2023 5days later. February 28, 2023, Unfortunately, upon arrival the delivery technician stated that the fridge will be to big to fit through the door and I need to reschedule another delivery with a smaller fridge.

My husband and I travel to your Delaware location 2700 Fashion Center BLVD, Newark, DE 19702 and was helped by one of your sales rep (Robert Swann). He told me that the order was not canceled and I had to wait for a customer service rep to call me to place a…

Have had my appointment canceled on me numerous times. Was told my part was with the tech that is supposed to fix my washer. Then again best buy wants to cancel my appointment saying that the tech had the part but that the tech had got into an accident.

Then when I finally get to speak with a supervisor am told that best buy never had the part and that the tech did not get in an accident. At this point I can't believe anything they say....

When I try to check the availability of an item on line your website shows two stores, Longmont, CO and Loveland, CO. The closest store for me is at 104th and I-25 in Northglenn, CO . When I enter my zip code it still shows only the distant ones. In short, your website is a useless piece of junk.

Fred Pope

I bought a $2700 Samsung QN75QN85 television 5/27/23. m. I was sold a membership #5379592378. Installation by the Geek Squad was scheduled for 6/1/23. They arrived 12:45 and installed the TV, hooked up the HW-Q600A sound bar and the BD-F5700 Blue ray.

Everything worked fine for two hours. I turned it off, took a nap, and turned it back on. NO SOUND. I called Best Buy and was connected with someone in a foreign country who spoke minimal English and just read off a menu like a robot.

I did not understand most of what he said. I drove to best buy in Port Charlotte, FL. and was directed to a person at the Geek Squad desk who was reading his tablet. He did not understand what I told him and asked an associate to help. She called a manager.

After awhile a manager showed up and gave the young…

Having a refrigerator delivered from Best Buy. I live on a military installation. I was assured that they could deliver on the installation. The delivery date was for June 1st. We got a call past our delivery time to let us know that our delivery was rescheduled for today, Friday June 2, because the driver could not get on the installation.

Now it is Friday June 2nd, and we still haven’t received our delivery. The driver said he went to 3 different access point and could t get on. I’ve been on the phone with customer service multiple times. They are unable to provide any reasonable information or a solution.

I told them I don’t believe that the driver was at 3 different gates to the post. I was told there are photos and they would email them to me. Still have yet to receive those. The…

I went to the store bought a laptop and Microsoft Office home and student. I was not told that if I had an account I would not need this item. I want to return this item. went to the store I was told to call the 800 number was on the phone with them for more than an hour was hang up on and not called back.

Asked to speak with supervisor and I was not put through. I was speaking with Anuja representative who is very unprofessional that she didn't even transfer me after I told her that I wanted to speak with someone else. She told me that it was not returnable when it says on the website that it it!

Made a purchase for a new Washer on April 11th 23. I am writing this on May 30th 23. Still no washer. No one cares about purchase. E-commerce is joke for bestbuy. I wasted about two months out of my life waiting on washer.

I already paid and still waiting on product. No cares about customers. Do not buy online from Best buy website. Go to in-store.

I never received my package. After weeks of being told I would be refunded this as you all failed to complete a safe transaction per your own rep and now Im being told there is nothing you all can do.

I have been a loyal Best Buy customer and that's coming from your own GM 's aaaaaaaaaaof my stores. My package should have never be left in plain sight and this type of stuff happens in my area daily. Best Buy has now lost me as a customer Im wll not be renewing my Total Tech coming up which I was one of the first to purchase this at my store when it came out and

I be talking my business to Amazon they will knock on my door or hide my package and never leave some aa aathing so valaueable out for anyone to see and take its was a bad move. Very disappointed how this has been handled.

Let me stay factual and leave any emotions related to my displeasure with Best Buy outside of this complaint.

I ordered a fridge. The delivery crew showed up late, outside the delivery window. They then decided that they did not want to take the risk to bring in the fridge claiming the kitchen door is too small. This was a simple delivery, ground floor. We measured and we all saw that they had roughly 1 inch extra to work with. One crew was ok to do it but the other who did not want to do it. I ended up canceling the order and will purchase this with another vendor.

6 months ago, I also had to cancel a large order for a 85 inch screen. In that case, Best Buy first sent me 1 delivery crew (yes 1) to come and install on the wall an 85 inch tv screen. They pretty much forced me to…

May 17, 2023 I phoned (what I believed to be the Best Buy store near me) to ask about purchasing Roku device. The lady on the phone said she could have it sent out to me the next day. Foolishly I believed her and paid for the device, expecting to receive the purchased item the next day.

When the device was not received a couple of days later, I went into the store to speak with someone. ALL, including the STORE MANAGER were not helpful and rude. I was told, with the recept in my hand, that the item could not be canceled and I would have to wait for June 1, 2023 before any cancelations or refunds could be done, since it had been more than 30 minutes from purchase.

They emailed me tracking information about the device. Several days later I tried tracking the device and was unable to get…

I purchased $10,000 worth of appliances from Best Buy in November. They held my appliances until I was ready to have them delivered which was supposed to be May 22. I was told in November that that was not a problem at all.

The night before the delivery date I received a text message telling me that they could not deliver and I needed to call to reschedule. I was on the phone over an hour, trying to get through to somebody to help me.

They finally delivered only a portion of my appliances on May 25, and my range hood was damaged. They told me to call and have them send a replacement. Again, I was on the phone over an hour trying to resolve this issue.

There was a huge language problem….. the agents were very hard to hear and understood.

Finally they told me I couldn’t r get a…

Hello this is Eyerusalem weyessa l bought computer last Sunday Roseville store but l pick up malpe wood Grove store pick up but to day l went Roseville store to to setup my computer but coustmer serves they don't help me l was wait half hour but they told me 20 minutes wait to setup but few minute ago they told me l have to make apotment l saw them walk in people help them why for me even they don't need try help l am so

mad next time l don't buy any thing best buy coustmer servers they are zero

Hello My name is Ryan sellers , I had an unpleasant experience with the Geek Squad. The manager is a very unprofessional. I called several times and never got a phone call back. When the manager did call me back , he lacked the skills that every manager in customer service should have.

He was rude in his greeting to me , asking what I needed in an unprofessional tone. There was zero greeting.

He spoke over me and told me I was a liar He interrupted me and told me I was a liar. He then hung up the phone on me.

I will never shop at Best Buy or geek squad again. I will use amazon or Walmart.

I expected to be contacted and apologized too.

We purchased a printer through Instacart* for home delivery. The printer did not work, so we called Cannon to see if they could remotely fix the issue. They mentioned that it sound like a hardware issue. In the meantime, I also called the Customer service line to see if there could be a more local solution for replacing the nonworking printer with a new one so we could get this to work for us.

I spent around 2 hours with possibly 8 different 'representatives' that transferred me and transferred me. No one could help me and kept saying it was a different department. In the end I was told that someone would call me in 24 four hours (sure) for a replacement (sure).

They would say that they were documenting what I said but with each transfer no one know what I was talking about. I think that…

I was given the wrong information multiple times, which led me to use my Best Buy credit card to purchase a new phone instead of a store credit. The person on the phone told me I would be reimbursed, which never happened. Till today, I have not received a 40 dollars gift card that was supposed to be mailed to me.

Recently, my laptop broke, and Geek Squad shipped it twice. I took the laptop home to discover that It was still broken. I took an appointment directly for the following day, and one Geek Squad member at the best buy Bronx terminal market openly accused me of breaking my laptop. He was disrespectful and asked me how I broke the laptop less than 24 hours after receiving it.

This official complaint is not only for bad customer services but also for the Geek Squad manager at the…

I was lied to and scammed, then lied to again by management, regarding the MacBook Air I hadn't planned on buying. I been asked to cone in and trade my purchase but when I am at the store they manager was not in, for what ever reason no one else was allowed to help me. I live 50 miles away and I've been at the store at least 6 times in 6 month's.

Sometime around Mother's day I purchased a few items from your store in Myrtle Beach, SC including a new ring device. When my mother opened the ring device on mother's day we noticed the plastic over the push button was cracked.

No problem, I had the receipt I would simply return the item. I took the ring device back the next day to return it with the receipt to the same store. Immediately the cashier told me the serials numbers didn't match and he couldn't return it.

I asked how that was possible I just bought it just opened it and now trying to return it because it's broken. He passively aggressively suggested someone switched the device out and he couldn't return it. I told him if I didn't get my money back there would be an issue because by this point I was being harassed and accused…

I am Youmna AbdulHadi filing a complaint informing Best Buy employing Pau at the Broadway branch of lawsuit against you . He said “ you need to relax “ when I asked what are they looking at the monitor when he asked for the next computer attendant to help him out with the display of my order .

I’m filing a lawsuit against Paul n Best Buy Geek squad for harassment stander disrespect Telling me I need to relax is a flagrant attack on my being . He accuses me of being belligerent uncontrollable unsocial dangerous a menace to society crazy .

I was standing there and he accosted me since the beginning of the service being insolent overbearing . I asked to pick up my hard drive and cancel the plan . He asked which one do you want . I said I want both.

He said he can’t cancel the plan . I had…

To Whom it May Concern I hope this email finds you well. I am writing to express my utmost disappointment and frustration with the level of customer support provided by one of your supervisors at Best Buy. It is disheartening to have experienced such substandard service from someone who is entrusted with the responsibility of ensuring customer satisfaction.

It has become apparent that Shawn Johnson from Palm Beach, Florida lacks the necessary knowledge and expertise to effectively address customer inquiries and concerns. I have received incorrect information and incomplete resolutions to my issues. This not only wastes my time but also erodes my confidence in the corporation's ability to provide reliable support.

I have been deeply disappointed by the unprofessional behavior exhibited by…

Purchased new Samsung QN90B TV on May 26,2023 from Best Buy in Norman Ok. During set up I could not get the new tv to communicate with a old Bose Lifestyle stereo system. I contacted Best Buy Geek Squad. They were no help at all. I contacted Samsung. They were able to help.

I am so glad I did not buy Best Buy warranty. What I have learned from this experience is to use Best Buy to see what I want to purchase. Leave the store and buy it direct from the manufacture. You have lost a customer.