Best Buy Complaints Continued... (Page 10)516+ reviews added so far. Upset? Call Best Buy corporate: 1-888-237-8289
We bought a television from Best Buy this week. We asked if they had free delivery. We were told yes, and I actually brought this up several times: "yes there is free shipping" I was told. Does this include hooking up the DVD player and Roku, I asked. "It includes one other electronic item," I was told." After the first item, it will be an additional 65 dollars.
We ordered the TV and was given a time to be home to have it delivered. Free? "Yes, absolutely free." When I was asked to sign the order form, the price was 200 dollars more than the television. I don't understand. The employee allowed me to look at her computer which itemized the cost. What's this 169 dollars? "Oh, that's the installation charge."
You mean to plug in the TV? Forget it. I'll plug it in myself. The employee called over another employee. "You have to have the installation," I am told. Excuse me? "You have to have the installation if you are getting delivery." We'll put in in our car then. The two employees look at each other dumbfounded. I say, "I'm sure it comes with instructions on how to plug it in?" They both shrug their shoulders like they don't understand the question.
Finally, employee #2 says, "there is a manual." OK, lets get it in the car! The two employees quickly rush us off avoiding all eye contact. Well, needless to say, we have a story to tell our friends.
Attention: Best Buy Customer Complaint Department.Â To Whom It May Concern,Â My husband purchased a computer for me as a Christmas gift this past December 2011. He bought the computer at Best Buy in Trumbull, Ct. (USA). He was told, by a representative, that he could easily install all programs needed rather than pay $100 to have the computer protected software and other programs installed by the company. This representative did not work for Best Buy, he was supplying the shelves with computer software/accessories.
My husband purchased the computer (roughly in the amount of $500) and the Titanium antivirus software. I was given these gifts at Christmas and didnât unpack and begin installation of the Titanium until a week later. After I installed the antivirus program, I noticed that the computer did not have Microsoft software installed on it. My husband and I know very little about computers and in the past when we have purchased a computer we opted to have Best Buy set the computer up with all the needed software. This purchase, however, my husband chose not to do that and thought the program installation for the Titanium antivirus would be easy enough to install. At the time of purchase, he believed that Microsoft software was already installed. He thought all computers came with it. I installed the Titanium antivirus software immediately.
I returned to Best Buy to buy the $150 Microsoft Office Home and Student program for my new computer and opted to deal with Microsoft directly to install the program. I returned home and installed the Microsoft Office Home and Student 2010 onto my computer. Installation was completed and I turned off my computer. I returned to my computer the following day and none of the Microsoft installations appeared on my computer. I called Microsoft and explained the issue to the representative. I was told he would be able to help me but first he needed to complete a scan on my computer. I gave him my permission and he proceeded with the scan.
During the scan, the representative, Kamal, said that my (two week old) computer had been infected by 248 Trojan viruses. In fact, he said out loud, âChrist, you have 248 Trojan viruses, this is a bad thing.â I then asked how this could have happened. He then asked if I had been to any unprotected sites such as Facebook or on-line shopping. I informed that I had, but the computer was brand new and only up and running for about a week. He then informed me that Titanium antivirus software does not protect me against Trojans viruses and that was the reason so many infected my computer. I asked if this was something he could fix. He told me that when these Trojan viruses reach a total of 500 my (two week old) computer would crash.
He said he would do everything he could to remove these 248 viruses and get the computer cleaned up but he couldnât guarantee anything. I told him to proceed. He then told me after a few moments that he needed to transfer my call to a higher level technician to see if he could resolve the problem. The transfer of technicians was completed and, after a few minutes, the new representative informed me that he could fix the problem. However, there would be a $299 charge for this which would include cleaning up these 248 viruses, the installation of MacAfee Virus protection, he would reinstall the Microsoft Office Home and Student (the original purpose for this call to Microsoft Technical Department) , and I would have three years of free technical support from Microsoft. This news was alarming to me. The technician had me believing that my computer was going to crash and become useless. I allowed the technician to charge my visa $299 and install the programs.
Soon after I returned to Best Buy with my computer and had a long talk with the supervisor on duty.Â I have learned the following:Â Titanium antivirus is a good protection against viruses, including Trojan viruses.Â MacAfee is a Microsoft product.Â It only takes one Trojan virus to crash a computer.Â It is almost impossible for a new computer, a week old, to become infected with 248 Trojan viruses.Â I needed to call to Microsoft, and make a customer complaint about the manner of technical support that was given to me.Â The technicianâs intention was not to help me with technical support but was to make a sale when he somehow made 248 Trojan viruses appear and to then scare me into believing my computer would crash if I didnât purchase services and products from Microsoft.
I want to speak to a technician that is aware that I want everything uninstalled that the technician installed on my computer on 1/6/2011.Technical support, not sales!!
I will then return to Best Buy, have Microsoft Office Home and Student installed ($20) and for an additional $100 my computer will be protected and running properly. In addition, if any further problems occur, I can bring my computer to the GEEK SQUAD at Best Buy and it will be addressed at no additional cost. I calculate $120 for the same services, protection and Microsoft Office Home and Student. This reflects a huge price difference from the pressure sale from your technician of $299. Thatâs huge!
I am very surprised and dissatisfied at the misleading of your technical staff. I never would have thought that Microsoft was capable of this behavior toward customers, especially in the technical department. I will try very hard never to have to call Microsoft technical again in fear of being misled and possibly lured into a substantial unnecessary purchase.
I expect a full refund of charges by Microsoft in the amount of $299. I regret to say that I am no longer an advocate of Microsoft support and will look elsewhere at every opportunity to fix whatever the problem is with my computer.
Thank you in advance for addressing this problem.
I was picking up an online order (phone) in Bestbuy at 2460 E Charleston Blvd, Mountain View CA on Dec 19, 2012. I waited for 1.5h to be served. And a girl called Amber treated me with horrible altitude. She was not working in mobile department that night. She was just called in by the manager to help since there's a long line that night.
She first ignored me by calling the gentleman after me and when he stated that I was before him, she did not even make eye contact with me (not even mention a smile). When I stepped up, I said that I had been waiting for more than a hour. She told me that if I can't wait, then go to somewhere else.
She raised her voice with me. I was shocked and frustrated by her altitude and finally told her that I am a customer. After that, she shut up and returned to the back. I have never been treated by any store salesman with that altitude in my life. This Amber girl and her terrible altitude certainly push me away from Bestbuy in future.
I am sorry but I will for sure spread the word and talk to my friends/colleagues/family against Bestbuy shopping.
I was told I was elgible for a free upgrade. I ordered the HTC My Touch Slide. I couldn't take pictures, went into the store and was told that the SD was damaged and I needed another phone. The store took the phone and reordered another one on January 19th. Today is February 14th and still no phone. I was told the store didn't input the order in correctly, so on Feb. 3rd another order was done over the phone and they would expedite - at no charge the phone to me which I should receive by feb. 7th at the latest.
I called every day since the 7th and I'm being told that it in the warehouse waiting to be shipped. I spoke with a supervisor on Feb. 13th, who would call me back with a status, she didn't. I called today and she said back office has to research for another 24 hours. I then asked for someone higher. I was transferred to Corporate. They said that they were backed up for 3 hours and could not take my complaint! I then asked for someone higher.
He said he would transfer me to Consumer Relations. I wasn't transferred correctly and the call dropped. I called back and have been on hold for Consumer relations for 45 minutes. This is the WORST customer service I've ever received. I have received a bill from my carrier for services that I don't have. I can't get the internet on my current phone because the upgrade is attached to the MY Touch. My phone bill is $40 higher and it's been almost a month and I don't have my phone.
No one can seem to get this resolved. I have always purchased all electronics, computers, software and music from Best Buy. I won't purchase anything else from you just lost a long time loyal customer.
IN December we purchased an amana stove and refrigerator at Best Buy. The refrigerator was delivered. Stove was backordered for a month. First week refrigerator was not making ice and not getting cold.We called best buy they told us they would send another refrigerator when they delivered our stove which they did delivered at 8pm .Two days later ice maker was only making one small glass of ice not freezing ice cream or meat and freezer was sweating. I called again they gave me amanas service number called them they set up appointment for a service called. I waited for the Best Buy service people to come on date they gave me no show so I called the next morning was told they only do service in my area on Wednesdays. So was set up for service the next Wednesday.
Repair man said it was a seal problem and that the compressor and evaporator was not working properly. I called Best Buy to speak with Manager and was told he was off that day. The next day my husband and I went to the Best Buy store which is in Lafayette, Louisiana which is thirty miles from my home and was told to get the report from service tech .I delivered it personally to manager and asked that another refrigerator be delivered to us not same kind that we would pay the difference and was told it was past time for a return and was really rude with my husband and myself. This year alone we have bought two dishwashers a stove and refrigerator a desk top and a laptop from Best Buy.
I expect to get a cash refund (credited to my card) for an IPad I bought for my granddaughter who is in Mexico. It got held up in their customs system and I had to wire her money to get one because she needed it. I finally got FedEx to ship it back. It was bought on December 11th and today is February 6th. The store did agree to give me a store credit, but I need the money credited to me. I did not return it for the store credit, because I definitely will not shop at Best Buy any longer if I can't get a refund. Best Buy has been the store I go to first for many things and I have spent a great deal of money there. However, I can find items I need as easily somewhere else and that is what I will do if I can't get a refund.
I called your store in fort myers on Cleveland ave and was recommended a amplifier to go with my stock stereo. I purchased a alpine amp as directed . I was quoted $110 for installation. I decided to book the install at the best buy at gulf coast town center in fort myers, my appointment was today at 2:15, when I got there the tech says the install will cost $256. I was shocked. He says the quote was wrong, but he couldn't help me. I returned the amplifier and I am trying to understand how my price went up by more than double and best buy tech recommended I bo to the other store and tell them what happened. I don't have time to chase down your mistakes. I would have to honor the pricing in my business. This is the way to lose customers. This is either incompetence or bait and switch.
We have a perfect credit score and a couple of years ago got a BB credit card. We used it a couple of times and always paid off the balance. We went to purchase a tv last week and was told that our BB credit account was CLOSED! The reason was because we hadn't used it in 6 months! This is why I hate BB. It makes no sense. They did not even contact us. What company closes a store credit card for NOT using it within 6 months. RIDICULOUS!
I want to tell everyone about this. On top of this, it is a ding on our perfect credit score. BEWARE!
Received a email from best buy stating that they canceled my order because it was no longer available. Note| It still appears on the best buy web site. This is poor inventory management for a company this large. To let people order items on the web and then get a notice from you that the item is no longer available and then still have it listed on your web site. You have lost a customer. I will not order from you folks in the future because I will never know if you really have the item for sale or not.
To whom it should concern, I’ve been very pleased with the services, products, and knowledgeable assistance provided by Best Buy and particularly the Cedar Park location. I commonly brag about, and recommend these to my friends, family, and even people I’ve just met. Currently I’m extraordinarily frustrated. in the Cedar Park location, my wife and I stumbled across a tv on sale. it was going at a reasonable discount, and the associate told us he thought it was the last one. We debated the pros and cons with him.
That was very helpful in determining that we really wanted the tv. He had to take his lunch break, but found someone else to help us. he asked her to check the availability of the tv, and if it was the last, to sell it to us as an open box with an additional discount. We were very excited at that point. Unfortunately, a manager informed us that they couldn’t sell us the tv even though it was the last one anywhere. There were some rules and protocol that would allow it to be available until early April. We asked if there was any way we could pre-buy it or put our name on it.
It was decided that they would write our name on a piece of paper, tape it to the back of the tv, and call us. After hours invested in this decision, we left disappointed but comfortable knowing that we had the tv in our future. We would have bought it then and there had there been a way. So we come to today, and my frustration. I have been traveling all day for work, and so my phone has not been on and or accessible for non- business affairs. I finally get to my messages, and find that the tv was going to be sold open box.
I do appreciate the call, however, the notification came through this afternoon, and I called this evening and it was sold. My family and I were set on that tv. As soon as I heard the message I called ready to buy. I feel that there must be a better process. perhaps a deposit or somebody who legitimately cared about get us the tv that they put or name on. if it was so easy to discard us and sell the tv out from under us, then they should have never put our name on it. I can’t express enough how much we were looking forward to having our first smart tv at a price we could afford.
We invested much into that decision, and now we must start over. Curious, interested, excited, committed, confused, hopeful, eager, excited, shocked, confused, pissed off, and now disappointed.
On March 19, I had bought and returned a wireless keyboard at the best Buy Store at 1717 York Road in Timonium, Maryland. After having papers intentionally flicked in my face, a young punk associate began to glare at me. After coyfully not answering any questions I asked him I began asking him why he and his friend were laughing openly. After ridiculing me with another Best Buy associate I began to get angry at which time another Best Buy employee called for security. I then said I’ll return my keyboard at another Best Buy store, after which the two ridiculing associates openly laughed at loud as I was laughing. I guess some people never grow out of being a 3rd grade bully, but to do so at a middle-aged professional person is bizarre and abusive and leaves me wondering why the store hires people like this. And to then cowardly pick at a middle-aged adult customer for no reason and then call security on him is simply outrageous. I have also filed a Police Report for disorderly conduct with the local Police Department.
On Sunday March 30 I went to Best Buy located on 12495 sw 88 street , Miami ,Fl, to buy a desktop computer after spending 20 minutes with the sales associate talking about a particular HP desktop which it was signed at 899.00 and walking the store thinking about the decision I was about to make, I decided to go ahead and buy it. Well that is were everything begins to go wrong, I took the computer to the register by the computer dept and a sales associated begun to ring my order when all of the sudden he tells me is 1145.00 for the entire order, I asked him how much was the computer which he answered it was 1040.00, I then took him to the display were the sign was for 899.
He looked at the sale sign and the computer and after a few minutes he began to tell me that that was not the right computer I told him how can that be the sign is right over the computers that are under the display and that was the computer I spend more than 20 minutes talking with the other sales associate. I told him that I felt it was their problem and I wanted to talk to a manager in charge to see if we could fix the problem, that is when Sergio one of the acting managers came over and begun to tell me that it was not the same computer and I told him that I felt that it was not my problem if the signed were not correct, and I felt that I should be able to get that price.
Then I asked him to please tell me what was the difference between one computer and the other, he begun to check and after 5 minutes he tells me is the same computer but one was the best buy model and the other one was the one every one sells, I told him well why don’t you just give me that one for the price and it all be good he tells me he cant do that. I asked him that if he would rather have me leave upset with best buy over 150.00 dollars and not been taken care of the right way, he tells me that another store has it and I could go pick it up over there, of course my time and gas don’t come to play on his decision.
What I can understand is how he can let a customer leave the store upset and pissed because by this time that is exactly how I was, for 150.00 dollars difference .Not only did you loose a thousand dollar sale buy you might just have lost a loyal customer for something so stupid, that to me is not customer service.
We purchases a new TV from our Best Buy store. The contract specified that the Geek Squad would install and service our TV. The installation took hours and when the young men were finished the installation was not complete. We were told we would be called that evening and an additional service call would be made in order to complete the installation. The call never came. We called the store and each time were told they could not contact the Geek Squad when they were in the field except via email.
We asked that the store email the Geek Squad and tell them we wanted our installation to be completed. We were never contacted again by the store or the Geek Squad. After awhile we finally talked to the store manager and he arranged for a member of the Geek Squad to come and complete the installation. When the young man arrived he quickly completed one aspect of the installation and then said he did not have tome to continue with us since he had a “really busy schedule.”
I told him he needed to finish our installation and that I did not care about his busy schedule. He informed me he did not have to be here, that his presence was merely a “courtesy call and that he did not have to be here.” I became angry and told him I wanted the installation completed and if it wasn’t the TV was going back to the store. He finally finished the job. This young man has a real attitude problem.
Best Buy should be ashamed to have this type of non-service, and their employees should be trained to represent the company in a more “service oriented” manner. This will be the last time we do business with Best Buy.
On March 18th, 2014 my brother and I took our 87 year old mother to the only Best Buy store in Springfield, IL to purchase her a new microwave. We arrived at 9:58, got our mother out of the car and settled with her walker. It was extremely windy and our mother was quite cold. We helped her into the area between the double entryway doors in order to get her out of the cold until the inside doors were open. It was now 9:59. A store employee came to the door and said we were not allowed to be “on the premises before 10:00 AM.” I said, “Seriously?
Our mother is handicapped. We’ll wait outside, but surely you can allow her to remain in here out of the cold.” She was not inside the store at all, just between the double set of doors. He said no. I was totally shocked and so were the 15 or so other customers waiting for the store to open. We helped our mother back to the car and drove directly to Target, where we purchased the microwave, a new TV, and a cell phone. I shall never enter another Best Buy store and I am telling everyone I know about our experience. Any TV, cell phone, computer, or other electronic device of ours that needs to be replaced in the future will NOT come from Best Buy. You should be ashamed of yourselves.
This was the second time we entered into this store on Derek’s (Assistant Manager) shift and the second awful experience. The first time we wanted to buy a case for our phone. We were standing in front of the case we wanted (it was locked) for thirty minutes without any acknowledgement from the staff. Three people were working that day, Derek and another staff member were sitting behind a desk while the third employee was helping another customer that came into the store after us. Not once did any one of them acknowledge our existence until I finally got so tired of waiting I went over to the desk and told them we wanted to buy a case. I should not have had to do that, good customer service begins with acknowledging the customer as soon as they enter into the store.
The second time (today) we entered on Derek’s shift again and he refused to exchange our case we bought during our first visit one month prior to this visit. We bought the LifeProof case which has a lifetime warranty and the flap that covers the charging port broke off. We just wanted to exchange it (not return it) but he refused because it wasn’t in NEW condition. Of course it wasn’t, it was broken, that’s why we wanted to exchange it. He said we should contact LifeProof directly because it does have a lifetime warranty but he doesn’t want to deal with them.
Paid $200. to the geek squad on a new computer I bought at their location.They sent me an e-mail the following week and 5 minutes I had a virus. Had to pay them an extra $50. to come to my house for repair. They couldn’t fix the virus. Their toll free number left me on hold for 3.5 hours. NEVER picked up the phone.Called back and left a mess. Never return my call. Took computer in store, never cleared the virus, refused to refund money for computer and NO refunds on the geek squad if they can’t repair. This was a complete joke. They got me good.You have been warned.
went online to BestBuy.com and wanted to buy (4) ipad 3rd generation 64 gb for 454.00 ea. as advertised. The ad did not mention while supplies last or anything of that nature. I was told by customer service that there is no problem with the ad since it is store only pickup and there is probably one in a store somewhere in the country it is not false advertising , I am really disappointed I have been a Best Buy customer for 25 years and am slowly going to other suppliers because of things like this. I know its a cut throat environment out there but don’t cut the throats of your loyal customers.
In December 2012 we purchased a Dell all-in-one computer from Best Buy in Bellevue, Washington. We left for Palm Springs California before connecting the computer. While in Palm Springs, we purchased a lap top and Office 2013 from Best Buy in Palm Dessert, California.
Upon our return to Redmond, Washington on or about March 11th, we connected the new Dell computer and attempted to install the Office 2013. I encountered problems with the installation and contacted Microsoft support in India (1-866-796-5818). I allowed the technician to take control of my computer. After four hours on the telephone, the technician was unable to install Office 2013 and I was forced to leave to attend a doctor appointment. I was assigned the case number 1200395648.
I again Microsoft support on April 2, 2013 for assistance with installation. Parminder Singh assisted me but was also unable to install the software. After over two hours he did have a supervisor assist him in installing a trial version of Word so that I could complete my contract work assignment. I was not able to reconnect with Microsoft Technical Support until today, April 11, 2013. I was transferred to Wilson who asked me to explain the problem I wished resolved.
I gave him the case number and was transferred to Jennifer. Jennifer took control of my computer but was also unable to install the software but informed me that my brand new computer was corrupt and she would fix it for $99.00. I informed Jennifer that it was brand new and would take it to an authorized service representative. I also asked her to e-mail me a copy of our conversation so that I would not have to fully explain my problem when contact Microsoft Technical Support again.
She refused stating that it was confidential but offered to send a Technical Work ledger and again told me she would fix the problem for $99.00. I again told Jennifer that I would take the computer to an authorized service facility and asked her to send the Technical Work Ledger. She refused stating that she is not allowed to send the work ledger if the problem was not resolved. I was in discussion with Jennifer approximately 2 hours.
I still do not have Microsoft Office 2013 installed on our new computer.
I demand a refund of the software I purchased in the amount of $120.00 plus my time in communicating with Microsoft Technical Support in the amount of $720.00 (6 hours x $120 per hour).
I bought a Toshiba laptop in Jan. 2013 at Best Buy at Maple Ave in Milton I had problems from the start with it freezing up. It was windows 7 but I had upgraded to windows 8 , I got the Norton anti virus pkg. and geek squad pkg. The agent I contacted on line for geek squad was very helpfull re the freezing He went into the computer and confirmed that it had stalled many times and recommended that because it was new I should take it back to Best Buy and have Toshiba check it out.
Best Buy called me when it came to their store The first thing I noticed was that it had windows 7 not 8 and the anti virus pkg. was void. I brought the windows 8 and Norton software back to have it reinstalled but when I spoke to the manager BRYAN and asked would it not have been easier to replace the computer at the beginning since it was new he in a sarcastic tone told me that he was doing me a FAVOUR by sending it back to Toshiba because I should have done that.
But I did’nt buy the computer from Toshiba I bought it from Best Buy Don’t you back up the products you sell. Would Toshiba have replaced it if necessary? To say I was disappointed in his attitude is puting it mildly I won’t be back there
My husband and I went to BB Willowbrook in Houston, TX on 3/9/2013 and purchased a new washer from BB in the BB store. We also purchased the protection plan. We have bought several items from BB and love the Geek Squard. We THOUGHT and were told this new washer was a BB product covered under BB. The ONLY receipt we got was from BB!
The washer was not in stock and had to be delivered. We were told it would be 5 weeks. We were fine with the wait. While our old one was not working properly, (it did not drain) it would make due.We were happily surprised when we were called on 3/20/13 and told our new washer was here! It was delivered on 3/22/2013. My husband accepted delivery.
I did not use the washer for a few days. When I did, I noticed during the spin cycle, the washer was not balanced and rocked back and forth. Our laundry room is upstairs so it is VERY loud. I thought maybe it was a fluke and tried again with another load of clothes. AGAIN the rocking and banging, but even worse.
On further inspection during the spin cycle I discovered the machine was not balanced properly DURING installation!!! I was annoyed, but figured a quick call to BB and the wonderful GS would fix this. I call BB and was informed my washer was NOT a BB purchase but a PACIFIC SALES purchase!!! I was shocked.
Not only was I not informed of that, but I had NEVER even heard of PS. I was also informed that my product was NOT covered by GS!! That was news to me. Nowhere on the ONLY receipt I got did it say this was a PS item!!! I was also informed I was suppose to receive a separate reciept from PS which we DID NOT. We were NOT informed of the return policy nor did we recieve the correct receipt. We were misled and give “bait and switch”. We are also Premier Silver” members and were told we have a 60 day return policy that is printed on our receipt. As I later found out, all LIES!!
After being informed that the washer was a PS item, I was given the number for PS. I called and explained the issue. While they admitted the item was not Installed properly, they informed me I would have to work “on their schedule” to get the problem fixed. I was shocked and angry!! I explained that since both my husband and I worked, Sat morning would be the best time. I was informed that they cannot give me a time or gaurantee that it would be Sat due to scheduling.
This is NOT acceptable! If the item had been set up properly to begin with, I would not be calling!! I asked what option would I have if I could not make the Sat time, I was told I would have to reschedule “sometime” in the future whenever PS had a time available!! This is horrible customer service!!I did not spend a large amount money to have a machine that does not work properly. I asked about the return policy and was then told to call the BB store.
I was then informed by the store that the PS return policy is different than BB policy. I am very upset. I feel we have been lied to, and misled. I will be calling the Willowbrook BB store manager today to find out why we did not get the PS receipt. Also I want someone to explain to me EXACTLY what the PS return policy is.
My husband is also calling the BB store credit card to find out what coverage is offered. We are ready to return this lemon and go to Sears and by a new washer from the store, with the Sears protection FROM Sears!!!!!!! If we had been informed the washer was not a BB item covered under BB, we would have NEVER purchased it.
1:47 PMWanted to update on the LACK of “customer service”My husband call the BB store credit card and was told there is NO consumer protection when you purchase something that is not working properly.VERY DISAPPOINTING BB!!!
We will be using Visa or MC from now om at BB.I called the Willowbrook BB and asked to speak to manager of PS. He of course was not in. I was told by assoc that I SHOULD gave gotten receipt stating purchase was PS. DID NOT!!!! No answer given why not?? Was also informed of 15 day return policy from date of delivery with 25 percent restocking fee!!! After the item is inspected by PS and THEY decide if an item can be returned!!! Hmmmmm. What do you think their response will be?
It is in their best interest to not let anything be returned!!!!!!I am VERY UPSET. I really felt lied to and given bait and switch. Washer still not leveled and possibly MAY or MAY NOT be on Sat. I will be warning everyone I know on FB and by word of mouth to not shop at BB appliances because PS is a sub standard, poor customer service, and horrible company!!!! I will be calling the store manager Jason back tomorrow for answers!!! Best Buy has lost a once loyal and valuable customer!!!!!
On 3/9/2013 I had a viper alarm with keyless entry install. This was done at Best Buy #336, Jackson Ms. 39211. The phone number is 601-977-9115. The car was taken in at 12:15 pm and it ws completed before 6:00 PM. Upon bringing the car home the trunk would not open at all using the new rempte key entry. I call Best Buy and they schedule me to bring it back.
That was corrected. Durning the week of 3/11/ thru 3/20/2012 the keyless remote would not let me enter my own car . This happends on and off. One morning I got uo to go to work and the keyless entry would not unlock the door, i tried for 10 minutes, then I had to use my regular key just to open the doors.
Again on 3/13 i went into the grocery store, when i came out i press the keylees remote to unlock the doors, they would not unlock. I stood outside for about 15 minutes panicking. After numerous trys i then use my key to get into my car. On Sunday 3/17 I was a church and upon leaving the key less remote would not unlock the doors. I then used my regular key.
On 3/20/2013 i proceeded to leave work for lunch, press the unlock and the keyless entry did not work. I stood outside for 10 minutes before using my regular key. I then sit in my car for 15 minutes before it would crank. This took 25 minutes away from my lunch hour. I am 50 years old and very disappointed. I could have been robed or kill just trying to get into my car.
The alarm work when it gets ready. THIS IS NOT ONLY EMBARRASSING BUT HAS CAUSED ME STRESSED PROBLEM. I AM VERY UPSET ABOUT THE AMOUNT OF MONEY I HAVE SPENT COMING BACK AND FORTH TO YOUR BEST BUY TECH. THIS WILL BE REPORTED TO THE BETTER BUSINESS BUREAU. I SHOULD BE COMPENSATED FOR MY GAS, AND THE STRESS AND EMBARRASSMENT THIS HAS CAUSED ME.
I have not had this phone for over a year now .Bestbuy has been charging me the insurance for all most a year or longer I was told I had to cancelled it on my own I wass under the imperson the insurance would cancell on its own I believe Best Buy has over charge me for insurance for over a year I will make sure that I tell all my friends ,family and people I know about this matter . I can’t under stand why I’m being charge for something I do not own any more I also did not received statements I was being charged if not I would of cancelled it .I feel Best Buy has stolen my money
we have been loyal customers of tmobil for seven years and live in island park new york.Hurricane sandy hit us hard and we lost the entire bottom floor of our house our roof heat and elec on top of that our cell phone service did not work.The only way we could make a call was to leave the area and that was hard because we also lost our cars.By now im sure you have heard of hurricane sandy fema still has a tent here to help people.Because your service did not work in a disaster when you need it most i wanted to cancel the service now you send me a bill for 927.97 ARE YOU KIDDING ME !!!!you are charging me 200.00 each line to cancel your service that didnt work does that sound fair to you?until you live something like this you have no idea. kindly read through my account history and see that i have been a loyal customer and never late with any of my payments please wave the 600.00 to cancel each line there just not fair and honestly i think we have been through enough paying another 600.00 for a service that was not there for me and my two kids in an emergency situation .sincerely arnold civitello
I have to say, this has been the type of online shopping experience that people dread! I’ve been on the phone to Best Buy countless amount of times, and I still can’t get the order to go through which I needed to be delivered by 5 Jan.
I placed my order, it went through, but the expedited delivery did not go through. I called up to change that (about 10 minutes later after having been cut off) , and they said the order can not be changed and I have to cancel the order and re-order.
I asked what about the credit card which has been deducted, and I was told that no payment has been taken. But surprise, the payment was taken and my cc would not go through again.
Wasted my time again speaking to best buy. Not a happy (near) client!!!
I placed an online order with Best buy on 12/20/12, since there were not enough people working in the camera department at the Best Buy at the Columbia Heights location in Washington, DC. I ordered a olympus digital camera white and the order number is BBY01-543569001312. I received an email indicating that my order had been shipped on 12/21/12 and that it would arrive by 12/28/12.
By the 29th the order still hadn’t arrived I checked the tracking number and it indicated my package was left at the front door. I called UPS and they indicated it was delivered to a Drew Lewis in Ambler, PA which I have no idea who that person is. I called the online customer service for Best Buy and explained what happened asking if I can now have the item be picked up in the store she indicated no, since it was an home delivery order.
I can’t understand why that couldn’t be done since it was not my fault it was shipped to the wrong address. I originally wanted the camera for Christmas day but they indicated it was too late to be delivered by Christmas. I thought it should be delivered before new years day, now she indicated it won’t be delivered until the 8th of January.
If she expedited the camera it won’t get to me until January 3 which is still after the 1st. I then asked to cancel the order and I would go into the store and purchase it there. She stated that I wouldn’t get my money back for 5 days, meaning I still won’t have a camera for New Years.
I am highly upset and PISSED OFF with Best Buy online ordering system and I can’t believe I am being penalized for a mistake you made. I will never order from Best Buy again and I will inform everyone I know not to.
I purchased an LG 47″ led flat screen TV 12-16-12 delivery and set up was for 12-24-12. I left the store assured of the date of delivery.
When I arrived home I looked at my sale receipt and had a question about the bill. I called billing to check my figures with theirs. When I spoke To Billing I was asked for my Delivery Date. I gave them what I was given 12-24-12. I was told they did not show a delivery date but would schedule me for 12-27-12 I was okay with that date.
I went back to Best Buy culver city #1510 fox hill mall. I spoke to a female supervisor there. I related to her what I was told about the date and that I was given 12-27-12. She told me you are on for 12-24-12 and handed me off to another best buy person who checked his computer and gave me the same answer 12-24-12. I was concerned with two different dates in the system and asked him will this cause a problem? his reply 12-24-12 I said okay and left.
My appointment time was 0800-1200. 12-24-12 I waited until after 1200 pm it was apparent there wouldn’t be a delivery. On 12-26-12 I had an e-mail saying the TV would be delivered on 12-27-12. I went to Best Buy fox hill Canceled my delivery and picked up the TV myself. Never got an apology. Thank You Very Much.
On December 24th 2012 I purchased a TV online from Best Buy. On Dec 25th in the evening I recieved an email from Best Buy stating my order would not be shipped until January 8th. I paid $55 for shipping expecting it to be shipped prior to that date as I require it for a get together.
When I called customer service to cancel this order, they informed me they would transfer me to shipping and they should be able to help me. I waited for over one hour until finally getting through. The person I talked to said they were also just a customer service rep and could not help me other than to transfer me to shipping again.
This is unacceptable. I do not mind waiting in cue and understand during this time there are long waits, but to put me through to the wrong department should not be tolerated.
Could you please have a representative contact me to cancel my order so that I can go get a TV myself in time for my get together.
Thanks for your cooperation
So you’d think one of the benefits of having a brick-and-morter store would be the rapid availability of goods and inperson customer service. After checking for the availability of some $160 speakers to make sure they were in-stock, I decided to go to the East Lansing Best Buy to purchase them for $5 more than on Amazon. Definitely worth a week of waiting, right? Nope.
I get to the store and there are no units at the display. Awesome, well they probably haven’t put more out right? After waiting for 15 minutes (really a little quicker than I’ve had to wait in the past I flag someone down who, when I ask if they have any more in stock takes me back to the display and say “nope.” I ask if he can check on the computer. Nope–he says the last set must have sold on my way over. Crappy luck, right? I get home and check the store availability again: in stock and ready for pick-up.
Screw this. If the experience and service available at a local store is so inferior to purchase online, why would I ever shop there again? I’ve bought thousands of dollars of electronics from Best Buy, but they finally lost me and my family for good as customers today. The sad thing is, I’m sure they couldn’t care less.
I bought a 42″ LG from Best Buy in Folsom. Took the TV home and exactly one month later it wouldn’t turn on. I went on line to see if there were other customers with the same issue only to find 239 negative remarks about the same crap flat screen. All 239 TV’s broke one month after purchase….Now, my complaint…
I took the TV back and recieved store credit..
As I was shopping for the new set, I informed the salesman that I read 239 negative complaints regarding the LG set.. His answer, “Not my problem, LG buys floor space and we sell them” Huh? You sell crap knowing it will break “Yep, it’s the chance we are willing to take”. So, I find a new set 46″ Samsung LED 240 RR for 1200 and think we are all set to go home…Nope, my reciever at home isn’t compatible with the new TV (Digital audio).
Our salesman 18 y/o punk tells me that only one of their recievers will work with this TV (A $1000 Yamaha) not true, the story goes on. So, I start looking at recievers to power my surround sound.. I found a 500 watt 5 HDMI Yamaha for $399…The salesman (My 18 year old expert) says ” Thats a cheap way to provide surround sound, you’ll be sorry you buy this” Really guy?
So, I have the new TV, the reciever and I’m ready to check out. A new salesman approaches me and says, ” I noticed you had some issues with purchasing some new equipment”. “I will throw a 6′ HDMI cord into the deal, no charge” Wow, a $6.50 cord for all of my 4 hr wasted time, but wait, Best Buy sells them for $20-$80.. I ask him, free? He says yep, I’ll inform the clerk…
We are now checking out and I remind the clerk about the HDMI cable…He says ” nope, cant give it away, I’ll give it to you for $10.. WTF I said…I ask the salesman to come and verify, he does and they (with some prodding) do it.
We go to the front of the store to recieve the set, reciever and cable. The security guy says, ” let me see your recipt”. He looks at me and says, “This isn’t your TV set, it’s a LG”. I reply, “no, I brought in a LG and bought the Samsung”. With a confused look on his face he says “No” and to leave the store..
I lost it then…Basically the manager came over and confirmed the purchase(s). We left and drove home.
Not until we opened the box did I see the Illegal action that took place on the recipt.. They, (Best Buy) credited me $521 for the old set. I payed $690 with tax. Basically, I was double taxed at the end paying $1350 with tax at the end of the purchases..
I called Best Buy corperate today and they hung up on me when I threatened to call the IRS.. My fiance’ is a CPA and confirmed the Illegal taxation…
Moral of the story, DO NOT GO TO THE BEST BUY IN FOLSOM CALIFORNIA, they are rude, ignorant and knowigly carry out Illegal transactions…
This happened at Concord Mills Mall on 3/9/12 and I felt so uncomfortable along with every other patron in this facility and can’t seem to get an answer from Corporate that I feel the best way to get it out there is by posting it. I have posted by complaint about a REGIONAL MANAGER from the Best Buy right down from the Starbucks ~ we were ALL DISGUSTED to say the least. This man makes an extremely amount of funds and he kept throwing his title around over something the cashier HAD NO CONTROL OVER!
COMPLAINT: I’m not usually one to complain since we all have bad days in life but what I saw from your ‘Regional Manager’ if that was an actual regional manager that took place in Starbucks which is also at Concord Mills Mall was beyond appalling! I work in upper management myself and was sicken by this man try to strong arm himself into a free refill. The person behind the register, Jay, kept advising him that the policy had to be removed because people were taking advantage of it.
There has been a note posted for almost 3 weeks VISIBLY for all patrons to see. Your ‘manager’ proceeded to yell at this minimum waged employee asking if he knew who he was, that he was a REGIONAL MANAGER for Best Buy and that he was going to give him the refill or he would call Starbucks Corporate offices. The employee stated clearly that he is unable to do this since he could lose his job. The ‘manager’ proceeded to call headquarters and yell at the corporate offices and at the employee for over 20 minutes!
Then advised the employee that he would have his job because ‘I’m a Regional Manager’ with Best Buy and you don’t know who you’ve messed with here’! I was on my 15 minute break, this supposed manager BLOCKED everyone else from getting their orders and to say that myself and the other 10 people or so were outraged is an understatement! I will make it my personal business to go online to all these review sites concerning the Best Buy at Concord Mills, NC and advise how rude the management is and that it would be better to just travel elsewhere.
With so many ‘consumer complaints’ internet sites available, if I was you, I’d think about my next move. Two employees got reamed during this unnecessary process over $1.28 – a $1.28 that could have lost them their jobs – while I’m sure your manager is living well into upper middle class. I demand an apologize to these two workers BY THIS MANAGER or I will make it my business to go on every site with a 1 out 5 comment concerning Best Buy. I’m so disgusted by all this and EXPECTED MORE from your company!
The man claiming he was a ‘Regional Manager’ came in between 11AM ~ Noon (Eastern Time) and had what seemed to be maybe a Nigerian accent. Please at least have a decency to update me on the situation. I love shopping at Best Buy, I spend money there
very freely but I’m happy to stop and take your other consumers with me!
I bought my computer Oct. 2010. In December my WMAX went out. Had to take it to best buy where I bought it from, they sent it to the “Authorized Service” to have it fixed, got back sometime in January. Then my Hard drive crashed in Early April. I took it back to Best Buy where they again sent it off. When I got it back there was nothing on it at all. They told me I needed to contact Toshiba, which was my first contact and a horrible experience! They told me I should have sent it to them not the store I bought it from and I had to buy a new program to have my system reset. After much arguing I sent it to their Depot and they had it reprogrammed.
I told them when it was at Best Buy, again when it went to the Depot (IN WRITING!) that I needed a charger, mine was not working properly. I got no response. I then called them again, stating that my charger did not work properly….they denied me getting one. I called again in November again reguesting a charger but now I am out of warranty, nevermind I had previously requested a new charger. This thing was crap and I had my feel of Toshiba Customer Service. So, I’m sitting on my bed doing my school work and I go to move my computer and the Dang charger and computer were so hot that the charger was melted to my bedspread!!!
They responded quickly to this event. I sent the computer and charger off to be repaired and got it back in Days. Here is the good part!!!! They sent me back my computer as is saying the stickers were not melted but water marks. The Port was damaged but it was not due to melting and that the cord was not melted, it was because I cut it!!!!! I am Furious!!! I not only have written documentation requesting the item be fixed, I have pictures of the damage from before I sent it in, and now I have proof of the company accusing ME of trying to fraud them! I think I am seriously going to sue Toshiba for the damage, & defamation of character!!!
I wish I could sue them for horrible customer service!!!!!!
Bestbuy commercials are taking Christmas from Santa Claus and making Christmas about Bestbuy Corp. This is what my grandchildren are seeing on TV and I don’t apppreciate Bestbuy taking our children’s Christmas fantasy away from them. I was going to buy laptop that was price about $800 plus router and a 3G kindle priced at $149. I will buy elsewhere such as HHgreg or Amazon.
I was talked into buying a Dynex 32″ tv by one of your sales people. She told me it was a great tv and the price was only $199.00. She helped me find the right tv in a box and I followed the grey line from the front of the store to the back and then back to the front again carrying this tv. While waiting in line to pay for this great bargain I was approached by a sales rep telling me if I applied for credit I would get an additional 20 to 30 dollars off the tv. After waiting forever to get to the cashier I was told the tv was not the one on sale and I would have to pay 329.99 for it. I tried to explain that the clerk in the back had told me it was only $199.00.
Seems it didn’t matter what I was told by the tv lady and if I wanted the tv I had to pay the full price for it. I decided to take the tv anyway and still do the credit so I would get the rebate of 20 to 30 dollars. After all this hassle I didn’t look at my credit receipt till I left the store and again I got screwed by Best Buy because I did not get any rebate for applying for credit. Best Buy has lost me as a customer along with my sister who was also wanting to buy a new computer through them. I know Best Buy doesn’t care about me or my family but with this kind of service they should not be in business.
I bought a laptop from Best Buy 3 weeks ago today. The AC adpater cord was bad and the computer would not work. The computer was find just the cord was bad. I carried it back to Best Buy thinking they would just replace the cord and they refused b/c it was over 2 weeks. They stated they would need to ship it off for repairs and did not know how long it would take. It did not need repairs it just needed a new cord. They sell them on the shelves but they still would not replace the cord. I came home and called Gateway and they stated they will ship me a new cord which will take 3 to 5 business days. Now I’m out of a computer for another week.
I WILL NEVER SHOP THERE AGIN. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER SEEN!!!!!!!!!!!!
I bought myprinter and replacement ink from Best Buy with the salesmns help.When ink ran low went to replace it. It was saying it couldn’t detect the ink. went back to Best Buy and bought another ink thinking maybe that one had dried out. No luck. (Best Buy is 30 minutes one way}.Called Kodak and they said it was the printer. So they send another refurbished not new ans without the cradle for the cartiages. So I take my cradle out and put it in the refurbished on. Still says can’t detect ink. So I go to the Geek Squad at Best Buy and they say its the cradle not the printer.
Of course they don’t have one and tell me to go home and contact Kodak that I can get it faster but leave the printer there just incase i can’t.Don’t forget I purchased a two year warrenty.So the cradle comes and I put it in and nothing happens. Same old problem. So then I reinstalled the printer to the computer thinking maybe that will help. So then comes my kids to see if they can help. hey look at the computer and tell me its the wrong kind of ink. The problem all along eas because someone sold me the wrong ink. So I took the ink cartiages that I purchased the first and second time back to Best Buy.
Remember this is the 5th time I had to go30 minutes one way to this store. I asked for a manager and got some girl witch was a cashier in the returns. She could have cared less and questioned me if I had bought the second pack of ink there because I didn’t have a receipt. She gave me stor credit for that and the difference in price for the first one. I told here she needed to give me that ink or a gift card for all my gas and trouble and she just laughed and said we can’t do that.
I bought what I thought was a new computer at Best Buy for $899. I soon find out by the error log that it is used and not running properly. Nothing can update, including the antivirus. I go back with my receipt and want an exchange. They refuse to look at the error log["We don't know anything about an error log]. I say I want a refund and am turned down saying that I had a 14 day guarentee.It was under a month! I said this was never said or written as I would not buy a piece of $899 piece of equipment with a 2 week gauarentee. They stonewall me.I bought a computer from Dell after spending hundreds trying to get the piece of junk from Best Buy working.
Tried to return an unopened washer drier stacking kit 6465041 WSTK1 PURCHASED 7/12/2011 WITH RECIEPT for $29.95. Manager on duty would not credit our account because CORPORATE changed their return policey to 30 days. We were never notified of the change at the time of the purchase or anytime after. We have spent $15,000.00 over the last three years and have excellent credit. Will never purchase from Best Buy again. This is not a high tech electrical device that can be damaged even when left in a hot car, or placed in a tub of water overnight. It just bolts to the wall and all parts and packaging were intact.
I purchased best buy insurance for my iphone less than a year ago for a contract of 3 years. I was also mis informed about what the insurance covers, neverthyless, its $14/mth. Now I have issues with my battery not lasting a day with less than a 10 minute phone call and I’ve have big issues getting a replacement it’s not worth it if it’s such a hassle. The in-store customer service is Brutal. The manager was even worse than his staff. I WOULD NOT RECOMMEND DEALING WITH BEST BUY AS THEY DO NOT BEND OVER BACKWARDS AT ALL FOR THEIR CUSTOMERS.
BEST BUYS COMPLAINT. I waited from 9:45 in my car until the store opened. Went directly to the TV section to purchase a TV set. It is now 5 mins later and I ask an employee if he could help me, he then call someone on his employee phone, 5 minutes I was still waiting, I ask him is somebody coming he call again. I waited again another 5 minutes, than said him if anybody was working. He left, then came back to tell me the person he talk to was with someone else and I would have wait. There is no one in the store, the store is not busy it is how 10:20. The employee who told me I had to wait, NEVER ask if he could help me OR ask what the question.
was. Now I am to believe that at 10:05 in the morning there is only 1 person that can help with TVs and he has been with this customer for 15 minutes and agoring me. I pick out a TV with no help from anyone in the best buy’s in secaucus. I WILL NEVER BUY FROM BEST BUYS IN SECAUCUS if you can not get help at 10.05 in the morning when they are only open 5 minutes, than I can not amagine ever getting service when there Might be busy.
A little over 3 years ago we purchased a 32″ Toshiba LCD TV. The salesperson suggested we also purchase a 4 year performance service plan. Recently we started having trouble with the TV. It would take 5 to 10 minuted to turn on. I called Best Buy, who forwarded me to THE GEEK SQUAD!!! I gave them all the information they asked for, serial number and Model#. A repair person came yesterday, removed parts, then told me “it’s the right item, but not for this model”. That was Wednesday. His projected date to return is not this Friday, but a week from Friday. We figured we could put up with the delayed screen till then, but when we went to turn it on…..NOTHING!
I called the Geek Squad to tell them this was unacceptable, and was told “I’m sorry, there’s nothing we can do. A supervisor told me it COULD come in by Sat. or Monday, in which case it could be a few days earlier. The big word is COULD! With this kind of lack of service, especially since THEY sent an incorrect model part, I will never deal with a Best Buy plan again. We have been faithful customers but no more.
Needed to change the password for Reward Zone account – need to print out a certificate expiring in August. Try numerous times to change pwd and get an error message at top of screen – due to technical issues pwd can’t be changed at this time – try again later (just like the Magic 8 ball…). Same message for over a week – talk to a rep who says she will change the expiration date on certificate – but she runs into problems. No luck so back to trying to change pwd. Have many emails from Best Buy with link to change pwd – same error message every time. New rep says she will get the certificate number for me and I can give the number at the store – they can look up and print out or apply value.
Problem! because someone tried to change the date now the coupon won’t work. She says she fixed the problem but wait 24 hrs before calling back for the number. Call back (pwd change still doesn’t work a week after the first try) and am talking to someone who says she will change pwd AND get me cert # but we are disconnected. Call back and now new rep says she can’t do anything per company policy because acct is in husband’s name. REALLY?? Nope, she states she will not do it so I ask for a supervisor. After a LONG wait with very bad muzak, I ask the supervisor: the website seems to be in a constant state of technical difficulty so I CAN’T change the pwd – but BB won’t change the pwd and won’t give me the cert # because the acct is in husband’s name: WHAT DO YOU SUGGEST I DO????
She says only husband can do anything over phone -Explain OVER AND OVER again husband is not available!! Supervisor states company policy. I explain it is NOT company policy because I get different responses EVERY time I call!! For a STINKING $20 certificate WE EARNED FOR SHOPPING AT BB!!! No more, I will gladly take my business ANY WHERE ELSE!
The letter below was written with the intention of sending it to Best Buy, but all email addresses that I can find either bounce back or ignore the message, and their online form just goes to a blank page when I press submit. Dear sir/madam, I recently visited my local Best Buy location (SW 88 ST and 122 Ave, Miami, FL), and had a conversation with David in the video games department. I asked him very clearly, “If I trade in my DS Lite, will I get the $100 EXTRA credit promotion?” He responded and indicated to me that yes, if I were to trade in my DS Lite there would be a $100 extra credit applied to its value (in addition to the original value).
He also stated that I would receive an extra 30% credit on any games traded in (min. 2). I brought in my software and hardware, and because of “a bug in the system”, he said he would have to process my games and the DS separately. This did not seem like an issue to me, so I told him to go ahead and do it. Once he was done processing the games, he stated that I would receive $40+ dollars for the 6 Xbox360 games that I traded in, including the extra 30%. While this seemed very low, I went ahead and proceeded with the transaction with the assumption that I would be receiving at least another $100 with the trade-in of my DS.
When he started processing the DS, he ended up stating that he could give me NO CREDIT for the DS because there was a small imperfection on the screen, which had been there from the day that I bought it and did not affect the functioning of the screen or the quality of the image in any way. This imperfection was ONLY visible when the screen was turned off. I told him to go ahead and take it anyway, since I would be getting the extra $100 either way. At this point he called over another employee, Lis. She clarified that I had been mislead by the way he answered my initial question, and referred to the fine print on the ad, showing that that was not the way the promotion actually worked.
The only reason that I wanted to complete this trade was because my phone has been malfunctioning for some time, and since I am currently unemployed I thought to part with some of my favorite Xbox360 games and my DS Lite in order to replace my phone. At this point in the conversation, it was obvious that not only would I not be getting enough credit to buy a new phone, but that the low trade-in value that I accepted for the games (about 10 minutes before) was just not worth it.
I was already thoroughly disgusted with the way this entire transaction had been handled, and I asked for the DS and my games back with the intention of taking my business to GameStop. I was then informed by both David and Lis that they would not be able to give back my games, and they called over the Manager on Duty (unfortunately, I did not get his name). He proceeded to tell me that I should have evaluated all the trade in values before accepting any of it, and when I stated that I had asked David and Lis VERY CLEARLY before the transaction, he essentially said too bad, it’s too late now to cancel the games’ trade in.
I feel very taken advantage of and ripped off AGAIN by Best Buy. In the past, I have had major issues with return policies and even equipment warranties with your company. I have been refused returns for minor, insignificant technicalities, and more importantly I have been refused warranty replacements even though I specifically paid extra for REPLACEMENT rather than REPAIR warranties.
My family has had similar issues with returns and warranty policies with your store over the years, and they decided long ago that they would no longer shop at your stores or recommend others to go there. I had always argued, and even though I had seen a few issues, I felt that overall it was still a decent place to shop. Being ripped off for 6 games and not only not being able to replace my phone, but getting MUCH lower trade-in value for my games than I would have gotten elsewhere, along with having the DS trade-in refused for such a minor issue, and on top of that having the manager flat out REFUSE to void the transaction and give back my games is simply the LAST STRAW. I am fed up and sick and tired of having Best Buy repeatedly take advantage of me on what should have been simple transactions.
In the past, I have made many large electronics, games, music, and DVD purchases with Best Buy, and in addition to that, as a computer engineer and technician I have brought quite a lot of business to your company in recommending purchases to friends, family members, and the online community. As a former Alienware and Dell engineer and avid gamer, I am an active member of many gaming forums in the online community. I am very upset over this whole experience with Best Buy, and I will make my feelings known and warn others against being taken advantage of by your company, and I will personally join my family and friends in NEVER stepping foot in your stores again.
I called (on hold as i file this complaint) the Best Buy store # 251. Glendale, AZ. Phone number (623) 486-2600. I have now been on hold for over 31 minutes per the timer on my land line phone. UNREAL!!!! In this day and age and the ability to convey information at the speed of light. Don’t you actually sell the products that allow this to happen? And yet here I sit… on hold now for over 35 minutes. I’ll wait until I get someone on the phone so I can actually give you the final wait time. I know nothing will be done about it and you really don’t care. I just thought I would file this complaint to fill the time.
It’s obvious to me you don’t care or this wouldn’t really be happening. You’re a typical large corporation who could care less about your customers because you are making money. By the way, I was recently laid off from a job that I worked at for over 15 years. Given this situation, I would love to be hired by Best Buy in a position to keep things like this from happening? Obviously you need help in this area. I could have your stores running very efficiently. Give it some thought. I realize that whomever is reading this, has no authority to make such a decision. Perhaps you could forward my request on to some one who can/does make those decision.
We’re at over 46 minutes now. It has been so long, I’m beyond irritated and frustraded and am now beginning to find the humor in it. LMAO!!!!! LOL….my entire family is now in my home office looking at the counter on the land line and laughing. You’re really earning some repeat customers here. WAIT!!!! 51 minutes and 5 seconds!!!! Craig has answered the phone but only to hang up on me when I began to tell him of my opinion of the level of efficiency at Best Buy customer service. ROFL!!!!!! I’m jumping in the truck to go down a see Craig in person. Wish him luck!!!!!
I bought an expensive canera, with maximum protection. The camera fell onto rocks, cracked, filled with water from a running stream, and the lens cracked and was bent. I brought the mess into Best Buy. Anyone with an I.Q. below dull-normal could see it was a total loss. But the senior Geek on duty, stated it must be shipped away for an evaluation to see if it was repairable, before issuing a new one. Four weeks have passed, not a single call from my local Best Buy, so I make a phone call. Their only information was that it was “being REPAIRED”. THE REPAIR WAS DELAYED BECAUSE THE FARMED-OUT REPAIR SERVICE (located 2,000 miles away) COULDN’T GET PARTS.
At least that is what I was told. I believe my look into THE repair status, via home computer, was the same they were looking at – no mention of a parts problem. Comments – THAT camera is a sophisticated bunch of electronics – it could never be repaired to its original state. (I know of what I speak). A replacement should have been issued. They and I haven’t a clue what is going on with my purchase being “fixed” by Precision, El Paso, Texas (1-800-665-6515). Their $ 130.00 service plan is obviously not of any serious concern on their part. Short of being a total S.O.B., I am at a loss.
Their sales representative who sold me the policy said that – worse case scenario – a problem might take two weeks to resolve.
Today we took a non-working LG microwave back to Best buy in Arkansas. When we purchased the microwave we purchased a three year extended warranty. About 30 days after we purchased the first microwave it decided to stop working correctly so we took that microwave back and got a new one. Today, the second microwave decided to stop working and we took that one back. After standing in line at Best buy (only one other customer at the counter) we were waited on, during that time of trying to help us.
3 of the Best buy customer service employees were more interested in the missing “biscuit” from McDonald’s (this was 10:00 am.) than in trying to get customer satisfied. After an hour wait and their many discussions of the “missing biscuit”, we were told that the 3 year warranty was considered as”fulfilled”(even though it wasn’t up until 2012), ok I wasn’t happy with that and then just because the microwave we received was higher(same brand, same model) we ended up paying more money(really wasn’t happy with that).
Needless to say, it maybe a long time before I shop at Best Buy. AND…I hope they found their “missing biscuit” or better yet “eat before you come to work”.
My name is John Smith. In Jan of this year I went in to best buy on Bay and Dundas in Toronto. I was horrified with the treatment I recieved.The employee was rude and somewhat arrogant.I asked for a certain item and he went and helped someone else.I later figured this was due to my speech impediment.At the same time I do have a good education and could probably out think most of your employees. On another occasion, I was met with the same arrogance,however,this adventure led to a bit of an argument.I was somewhat disappointed with my self, simply because I permitted myself to be brought down to his level. Later, I did however get what I was seeking.
It has taken me some time to lodge this complaint, simply because I usually do not allow for provisions as to where I will stoop to the same stupefied intelligence that most of your employees possess. If this is the practice of Best Buy,then maybe,you should not be in business. I am thinking of taking this matter further. You have lost a customer. My email address is johnandbella [at] bell.net
My Brother bought a 50 inch Panasonic Plazma Tv From best buy in March 2011 The tv barely made it a month and quit .He paid around 900. Dollars for the Tv but made the mistake of paying cash for the tv and somehow the receipt got loss Went to best buy with the TV to see if they could fix it but they were very rude to them and refused to help them .They talked to several different people here at best buy but got the same run around. They told him cause he didnt have a receipt and he paid cash for the tv they cant prove they hadnt stole it from there and wont take care of it.
My brother has never stole anything in his life an is a religous person .I will never buy anything from there and I would hope you dont either.Best Buy should be out of Business they shouldnt be able to do the customers the way they doo.They down right lie to your face to get you to buy their JUNK.
On May 13th I placed a call to Best Buy at 10:30A.M. BEST BUY- 5311 SOUTH CALLE SANTA CRUZ TUCSON AZ 85746 (520-294-7660) As usual they have machines and i pressed 3 to speak with an associate, i waited 8 minutes until someone picked up the phone. The girl asked if she could put me on a brief hold? I told her that was fine, little did i know a brief hold means never. I decided to call on a different phone, leaving my other phone on the call, i called and waited 10 minutes someone picked up and hung up on me. next i called again but connected to Geek Squad where i asked to speak to the manager of best buy, he said he will get her for me.
10 Minutes later manager comes to the phone and i explained the problem, she says sorry and asked are you on another line? I can hear music, i told her i was waiting for one of her associates to answer that was 45 minutes ago. all i wanted to know was if i was able to get my home phone replaced because i had a warranty, and in the end i can not get the phone because they no longer sell it. THIS BEST BUY IS HORRIBLE WITH CUSTOMERS, WHY SHOULD I BE ANY DIFFERENT THAN THE CUSTOMER THAT IS STANDING IN FRONT OF THEM. JUST BECAUSE IM CALLING THEM ON THE PHONE DOESN’T MEAN I AM LESS OF A CONCERN…
I baught a new dishwasher from Best Buy in Nov. 2010 had it installed by the Best Buy people. the washer was broken. we beleive it was dropped someplace. It flooded my home when used the first time. cost to repair floors and cabenets $4076.00 Gallagher Bassett Services,Inc. Is the company that handles claims for Best Buy and are not doing anything to help me resolve this insurence claim. I would not buying anything from this company again. It is seven months and no resolve. This is not a good way to do buiness.
My laptop was getting the blue error screen upon booting. I knew I could restore to fix, but had a bunch of pictures and a game my child had been playing for months, and didn’t want to lose the data. Brought laptop to Geek Squad at Best Buy in Paramus and was told it would be $199. to fix. Asked them what would happen if they couldn’t fix it and was told the money would be refunded. After a week with no update, I called and was told, “right..nothing we can fix, we have to restore, so get us the disks”. Told them I can restore myself, I will come to pick the laptop up and get a refund. The clerk told me no way I was getting a refund.
Had the manager on the phone who informed me the same. Reminded him that I was told if they couldn’t fix the problem, I would get a refund; afterall, I paid for a service they couldn’t perform. He told me they did fix it…it needs a restore. Unfortunately for him; I worked in computer support for a large corporation and know that when you cannot fix the pc; you must restore. I reminded the manager that I hired them to fix the computer; the clerk used the exact words “we could not fix it”. “Maybe” he said but the service fee would cover it for a year, and so we might as well pay him and when it gets to a blue screen again, they will fix again.
I told him that restoring my laptop everytime it crashed would not be a solution. He told me then to pick up my laptop, but I wouldn’t get any money back!
Bought the top of the line 40″ Samsung Flat screen TV from Best Buy, the salesperson talked up this Black tie protection plan which if we had a problem just to call and they would send a service tech to the house and if they could not fix it they would replace it, so I bought it. 8 months later NO picture. Made the call…. 7 calls and 6 days later still no best buy tech. But he did call me but I think it was from another country cause I could hardly understand a word he was saying, I do believe he ordered a part he believes I need, just tried to call him after 4 days of not hearing from him and got his answering machine than called Geek squad AGAIN.
After finilly getting switched over to a “think” was a manager she keep repeating that the part was just ordered Monday and took 5 days. NEVER AGAIN WILL I BUY ANYTHING FROM BEST BUY!
Have feedback for Best Buy?
Thanks for your feedback!
Sorry. Please try again later!