Woolworths Complaints Continued... (Page 7)604+ reviews added so far. Upset? Call Woolworths corporate: 1-800-638-434
On the 25th 07/2011 I walked to Maponya Mall to find one of my brothers a birthday present. As usual I walked to Woolworths Store. I then got fascinated by this jacket for R599 witch I thought he would like I then paid for it with my bank debit Card. The next day I took the present to my brother but the guy never liked the jacket then on the 27th I took back the disliked jacket to the same store in Maponya Mall. I then explained to the lady behind the counter as per my reason for being in the store she then pulled the pack from my hand in a very rude manner without saying a word back to me she left with the item.
Within 3to 5min she came back with another lady whom approached me to say No we cannot except the item I then immediately said to HER but I got the cash payment receipt .she the turned around to say the item is no more in a resalable condition I then demanded some clarity to that she then said no the is cigarettes in the pockets I then said please give them to me No she could . she then turned around to say no she had to go get her manager as she couldn’t give me anything the manager guy by the name of Tebogo very arrogant said to me the jacket has some Odor smell under the arms I then disputed that as I know for the fact that the jacket was never been abused in any way since I was under the same roof with my brother.
I was driven to frustration as I felt being treated like a shop lifter by store stuff and they Manager I was left with no choice but to dump them with the jacket with my receipt. I then called the customer service on the same day to lay my complain up till today I never had from Woolworths.
Have you noticed how majority of staff at woolworths petrol are unhappy due to moral problems and lack of training. Workers are expected to work by themselves with minimum training and when they ask for help are told they should know. Quite simply the whole woolworths petrol systems relies on bare minimum staff to keep prices down, this is okay but there should be some way that there is a better support for staff. Staff are overworked, put up with numerous customer complaints as they are the frontline of the business, they work for minimum wage and the amount of people suffering from work related issues is numerous.
So much for a family orientated business woolworths markets itself on. They cannot even look after own staff.
I went into Woolworths in Jean avenue Centurion. Bought a few things like I always do. Went to the cashier, she scanned the items. I gave her my standard bank card. She swiped it 3 times and said it was declined. I said I would draw the money but for some odd reason none of the ATM’s worked, I guessed standard bank must be off line. So I drove to the next place, to see if I could draw money. Due to me not be able to buy it there I went to another store to buy the things I needed. To my surprise it went off from my account. So now what?
I was humiliated in front of a whole store, I didn’t took my items home as my card was declined 3 times according to the cashier, so I paid for what exactly?
Woolworths call centres are a waste of time and money!! For 2 days I have been calling, faxing and emailing. Emails don’t get responded to and calls don’t get returned. Every time you call you get through to a different person who you then have to explain the whole sob story again to or leave a message for the 5 other people who you originally spoke who never return calls. In-between this you get cut off after holding 20 min!! I find it ridiculous that the very same documents that FNB will accept to change details they will not!!! Woolworths spend less money on your adverts and more on your call centres and training up your staff!!! Your service is PATHETIC!!!
Dear Sir/ Madam,
I am writing to you as I am upset and angry and also very disheartened at the way you treat me as a customer. I have been loyal to you for many years now, When will you be loyal to me. I have a disease which prevents me from walking and so I depend on you for my Online Shopping as I am confined to the home. For the past months now I have been having many problems with the vegetables and lately the meat. Every time I receive my groceries I can guarantee you that there is always a problem. Because of the problems that there is I have to go through this ritual every single time I buy groceries. This is the ritual, When I receive my groceries the first thing I have to do is put all vegetables into the sink full of water, If it is Kale, Celery , Lettuce all leafy vegetables I have to sit in the sink for at least 2 hours until they retain enough water, Years ago I had this problems with the flowers that I was buying. Whom ever it is that has the job of looking after the leafy vegetables are not doing their job. I have lost so much money buying your vegetables and I just can not afford to keep doing this. I is unjust and unfair. I have enclosed my last two grocery orders plus photos of the labels that I kept to send you. The problems that I am having with the meat are when I receive my order the meat was already on its way to not being able to eat it, You can see the date of the order and the date on the labels. This happens a lot, But because it happens so often I give up on ringing you most of the time. I do not enjoy having to make complaint after complaint and it saddens me. I have asked people to check in store at the state of the leafy vegetables for me and I am told that they are always wilted except for when they arrive first in store.. I have lost at least $ 100.00 after I add every thing in the year that have gone off, This saddens me also as I am on a pension for my disability and can not keep doing this. It is such a simple thing to fix! Water, That is all it is for the leafy vegetables to be at their optimum level! I do not know what else to say any more, No one is listening to me! Well thank you for your time and hope to hear from you soon, Yours sincerely, Debbie Lynette Irish
Apartment 5 189 Ocean View Rd, Ettalong Beach NSW 2257 0406985245 firstname.lastname@example.org
PS I went to upload the files but did not realize that it does not take PDF files so I will have to come back and send the files seperately.
Customer service at casula store was shocking on 2nd of Dec over a price check.service superviser could clearly see price of kettle chips display but I was told to either pay at a different price which scanned on register or leave it.checkout operater was worst when i asked to complain telling me i better hurry up its weekend store manager leaves early. Kettle chips are displayed right in front of checkouts they both could see there was only one price. Disgusting service. Thats my local store I'm not going back especially customer behind me heard the way two staffs spoke to me she happened to meet me in car park said I should have put in a complaint.
We were given the e mail address for the head of financial services in Cape Town by customer services. My wife e mailed him 2 weeks ago. Woolworths seems to find it difficult to finalise the rather simple process in closing an account. After numerous e mails, forwarded bank statements and telephone calls we still receive a statement. Financial Service Provider is totally misleading
Poor very poor service!!!
We are very unhappy for being treated less than a regular customer. My friend, Mrs. Meintjies, and I went to buy coffee at Woolworths Café because we were told it is delicious. We waited quite a while to be served and we were the first customers in line. Another lady came and was standing there also then the waiter/cashier took our orders as well as the other lady's order. We then paid and the lady who came after us were helped before us. They finished her order before ours. Even though she is a regular customer there does not mean your others customers are less important and that is exactly how we felt. We both work in the customer service environment and we know how customers are supposed to be treated and this morning was a very bad experience for us.
From a very unhappy customers.
Mariechen Dickens & Fleur Meintjies
Last week i purchased a can of First Force Crawling Insect Killer from your store at Newton, SA. I used it this morning and liquid continually escaped from the nozzle.
I decided to return and exchange the can even though I no longer had the receipt. I explained the issue to the checkout person and was given a hard time as I didn't have the receipt and hey were not familiar with the brand. I was then told in a tone that wasn't customer friendly, the can had been used. again I had to explain the reason for the return again.
I was offered a refund and when I said I was after an exchange can i was told I was getting a refund so i could purchase a better brand!
Even though the end result was a new can of surface spray, I felt I had been accused of some wrong doing. I have never returned a faulty product to a grocery store before but i believe the return process should not leave a customer feeling upset
Sorry to tell you this, in your catalogue you advertise. Your goods with a price next to the item
This is the 2nd time I'm sending u a mail, and I'm really pi****d off, have spoken to about 10 cosultants that puts me on hold for 10mins everytime I call to check my account, everytime telling me the same story the money will be in my account in 48hrs, its been 10 days still nothing, if that is the way you people work, I'm blocking the debit order u can use the R530 of ther initiation fees for this months inst. and I will pay you everymonth cash. I think that's the best. YOUR CONSULTANTS AND THEIR SERVICE IS PATHETIC!!!
0711239808 ( 10 DAYS ) 2 MAILS & 10 PHONE CALLS
I want to know? Does Woolworth's workers get higher ratings than customers? Lichtenburg Woolworth's open late haven't go stock in store and when you talk to the Stocktaking Manager of Head office about service its been told to you that he told you before if you want stock you must place the order and they will order it for you like parsley because the don't always keep stock....REALLY!!!!???? Must we not buy at Woolworth's anymore and do they not need customers anymore??? Please reply as soon as possible so that I know what to do?
Hi, My name is Sally and I am still a loyal woolworths (61 Mabo Blvd, Bonner ACT 2914) customer ever since the shop was built.
I am a single mom came to Australia from south sudan as a refugee with four little children. My husband was killed in the conflicts. I can not describe the trauma me and my children suffered and still haunting us.
We are extremely grateful to this great country Australia which saved us and adopted us as its own. We have received immense support from the community in Canberra and we are doing our very best to give back and contribute to this society significantly.
Since we have suffered a lot and helped by this country therefore we tend forget and forgive some minor incidents we come across. We believe in reaching gaps and facilitating cultural understanding by cooperation and by living according to laws and values of the land.
Yet sometimes something goes beyond toleration. in this case I have been subjected to rude behavior and racial abuse by one of the woolworths employee name " Stacy' aged about 40+.
If it is just one incident then I would not take this trouble to write. It has been going on for nearly a year now and many incidents. She never helps me with any inquiry and refused to serve me in many occasion by citing that she is on break or other irrational reasons. While I witnessed she talks spontaneously with other customers and serves them but in my case typical bad manners.
She intentionally checks my bag while she lets go others. She does it every time she sees me and I try to laugh away. I even asked her that you have checked my bag many many times and you find nothing then why do insist on doing it ? She tells me it is a policy. I understate it is policy but does it only apply on me?
I usually try to avoid her when I go for shopping as it is stone away from my home. Today she saw me and I was looking for pasta in an isle and she is working in next isle. She was probably unaware of my presence next isle and talking about me to someone such a disrespecting way which is hard to describe. She called me a Chimpanzee. I felt very bad and could not find the strength continue shopping any more. My daughter called to inform store manager apparently she left.
I am traumatized and I would like her to know how I feel and moreover I request that nothing happens to her employment as i suppose she is a mother and needs support her family. I forgive her but I would like you to speak to her about her prejudices and may be train her with necessary skills which could help her know about cultural respect and knowledge.
My rewards card number is 9 344670 554762. I am not sure how many phone calls and emails I have sent but all I was asking for was to put us back on line so that we can receive by email your weekly specials etc. The last email I received from your customer service was very nice and they promised that we would be back online by the 15th of October??? It is now November 3. I sent a recent email to customer service attention Raman, but have had no reply or any action\; each time on previous emails or phone calls they told me they would refer it to their IT dept. How difficult is it to put us back online?
I am writing regarding Essentials tuna in Brine 425g,on average I buy on average 6 cans per week.They have been $2 a can until this week,and now have risen to $2.60 an incredible increase in 1 week.Why such a huge increase???Wondering how many other products have had such an huge increase.I know this will be of little interest to you,but I am feeling very disgruntled.
My wife has had a Woolworths card for many years. You will see from your records that the amount outstanding is paid in full at the beginning of every month.We were overseas for the month of September and on the 13th October received your monthly account indicating that there was an opening balance of 984.87 and the amount owing in total was 1362.41. We went to pay this amount this morning, but before doing so my wife found some clothing for our grandson and wanted to pay with her card. She was advised that her card was blocked and would not accept these items on her account. Your statement tells us that we had to pay the amount owing by the 7th of November and in addition mentions that there is a credit limit of nearly R18000.00. The date for the payment is next week and there is a massive credit limit. This is very disappointing and I suggest that you attend to your better clients in a more sympathetic manner. To block the account- I assume for 73.87 outstanding- after all the purchases we have made over the years and paid for promptly is very poor indeed. To Add insult to injury after paying for the amount owed my wife was told they could not accept her purchases until tomorrow. We felt as if we were categorised as 'bad payers', not only by the staff but by those behind us in the queue.
We expect better treatment by Woolworths than this....
I dnt have a complaint but I would love woolworths to know that I have just had the best service ever from a manager at the Durbanville branch his name was Marlow February he more than went the extra mile for me. What a pleasure to have such great service
I bought 3 of your meals to take home, 1. Italian style chicken with whole grain penne pasta in your Delicious Nutritious Range.
2. Beef and barley casserole with roasted vegetables in your Delicious Nutritious Range.
3. KR Castlemaine Chinese style sticky barbecue butterflied pork scotch roast.
1 and 2 were inedible as they were mush and tasteless and 3 was so bad that we threw it out. Is this the Quality of food that your company is serving up to customers nowadays.We are now shopping at Coles and Aldi and will continue to do so unless something is improved in the quality of the food that is on offer.
This is now the second time that I buy a small pepper steak pie at Woolies in Stellenbosch Square. First time the filling was half full and now today the pie had no taste
Supervisor bad attitude. Complained . Was told someone would contact me. Still waiting 7 days ago. Went back to store to give them benefit of the doubt. Bad service again today. Cashier didnt want to shift her stool in so I could push trolley through. Tried to jam contents that filled 2 shopper bags into one. Did not ask if I might need more than one.Given up on Woolwirths time to boycott
Earlier I found out by accident that my earned rewards points went backward , from over 200 down to less than 100 points. After checking through the activity page on Woolworths rewards website, I discovered that my earned points was reduced twice of 96 points each by declaration of manual credit on 20th October 2017. I have written my concerns to Woolworths through the same page of CONTACT US. Until now there has been no reply from Woolworths over a week.
Also over a month ago, I purchased a mobile phone from Woolworths Burwood Westfield and then found the hard way that I cannot use it with my current simcard. Again I sent email to Woolworths and as usual no reply!!!
I have been pretty loyal to Woolworths so far, but these two incidents were upsetting. Can you please provide some acceptable reasons as why???
Whilst traveling I purchased 2 x Liddells lactoss free skim milk from your store in Childers.This was on Tuesday the 17/10/17.
These items were on special but the best before dates were 03/09/17 and 07/10/17.
When opening the 03/09/17 milk this morning 21/10/17 I found that it was off.
Is it allowable to sell best before dated products that are this far out of date.
As i live in Deception Bay near Brisbane I am unable to return these items to Childers.
Please inform me what is the process for returning these items
Poor customer service employ doesn't know how to speak with customers
I saw the myer bonus 10% promotion today in baulkham hill WWS store and bought 6 of $200 myer gift card, when I went back home and used the the gift cards to make purchase at myer online, all the cards did not have the bonus 10% value, then I went back to the WWS store and asked what happen to the bonus, the staff had no idea and ask me to contact myer. But myer said I need to go to the WWS store to solve this issue. Can you tell me what should I do and I will go back to WWS store and talk to manager tomorrow. Hopefully I can get some answer.
I went to your Woolworths Store situated in the Douglasdale Village in Johannesburg to purchase something for dinner. I settled on the Spicy Chicken and Chorizo Bake which by the description of the meal sound very appetising. To my disappointment and dismay the meal had no flavour at all, there was hardly any pieces of chicken and chorizo. The price that I paid for this meal, taking into account that is main ingredient was rice is totally unacceptable. I will never purchase this meal again.
Very very disappointed.
I have just seen the news on Channel 7 and note that Woolworths is dropping all reference to Christmas on Christmas Trees etc as a long time and loyal customer of Woolworths neither my wife or myself and any friends that I can influence will set foot in a Woolworths store again we have always done weekly shopping in Woolworths but it will not be a massive inconvenience to take my business to Aldi or Coles.
To whom it may concern, my wife and i entered into a rewards offer on the 11/09/2017, spend 180 per week for a fortnight to receive so many points. At about 7:00 pm on the 20/09/2017 my wife and i rang Woolworths on line rewards section to find out how much money we had on our Woolworths reward card as we were a bit confused due to the different emails that we were getting from Woolworths. The lady that we spoke to said we had 100 dollars on our card, so having a big family get together this weekend my wife and i decided to go and buy a 5 Kilo box of tiger prawns for the occasion as well as other groceries. We went that afternoon to Wooloworths Alenstown -- Rockhampton to shop. To our horror and great embarrassment in the cue the lady said that there was no money saved on our card. I explained to her that we had just rung Woolworths to double check on our card before we went shopping. The young lady at the checkout then called another older lady, who tried to call the rewards section without any success. The older lady said that she could see the hundred dollars on the card but could not do anything about it. Meanwhile the cue had grown and we were very embarrassed. I then said to the older lady that we have entered into a reward program in good faith and that good faith also meant spending money at Woolworths, however that good faith by Woolworths has not been reciprocal. Both my wife and I are very annoyed as we have for years shopped at Woolworths. The older lady at Woolworths said for us to ring the rewards program the next day, so I rang your reward program today at about 12:30 Hours on the 21/09/2017. The lady at the reward programs said she could not help and that she also saw that there was 100 dollars on the card which had been saved up. The lady at the rewards center said that a supervisor will ring us in the next 7 to 14 days. We have spent quite a lot of money at woolworths over our life time, so could you give me a good reason why we should still support Woolworths after this big embarrassment. My wife feels like we have cheated and defrauded by Woolworths. The rewards card number that we used is 9344750506957 which belongs to my wife. I hope to hear form you soon, my Mobile is 0459124887 and my name is Geoff Moffitt and my wife's name is Yafang Dong.
Woolworth Mascot NSW 2020 is my local supermarket. I do my grocery in this store 2-3 times a week. Today i have a very unpleasant experience while shopping in Woolworth Mascot. I was scanning my shopping at express check out. Half way through it your staff approaching me and demand to check my bag. I was not even finishing in the check out and get distracted.
I have no problem with bag check but it is very unpleasant to do it while I am not even finishing my shopping. When I open my bag, Your staff demand to see everything in the bag even to the bottom of my bag. I spoke to the duty manager and advised Woolworth has the right to check bag any time while I am in the shop. It is not restricted to check on the way out. Is that mean even when i pick up my shopping, your staff will check my bag? Is Woolworth so worry that all customers with backpack will steal your products? When I asked do you suspect me to steal your stuff, The duty manager reply that Woolworth worry that customer forget to scan item that they put in the backpack. That is why they ask to check bag before the transaction finish. Why would people put stuff in backpack when there are baskets and trolley available? That is just a polite way (so not get sued) to suspect me stealing while you have no proof.
This is something that never going to happen in Coles. I think You should put more trust on your loyal customer. Now I know which supermarket is better. FYI I didn't steal anything and your staff didn't find anything in my bag. The reason i write this complain is just to hope you can improve the way you treat your loyal customer. Not all people with backpack are thief.
I purchased 3 punnets of 500 g Berry Delights strawberries from your eli waters QLD store on sat 16/09/2017afternoon and on sunday 17/09/2017 morning when trying to use/ eat them for a party we had planned found the whole 3 punnets had gone off and were soft and off with bad soft bruised looking and could not use them at all . This is the 2nd time I have found your strawberries in this state .2 punnets I purchased on Tuesday12/09/2017 went bad and soft before consuming them within 1 night , both purchases from this store Eli Waters QLD . within a week , I am going to address this issue to the food consumer group obursemen to see what food control this store does with its fruit quality. I find it costly and a very frustrating , if you cannot consume this fruit ,at all before it goes off within 24 hrs not good enough and something need s to be addressed within this store on there fruit quality product if unsatisfactory to me as a loyal paying consumer, I am losing money at all times and will look elsewhere for fruit products if this matter if not dealt with approiately and I am given full monies back to me over 5 punnet@ approx. $5.00 each over a week that I have lost purchasing this 2nd rate quality product you are selling at this store , I await your quick response to this matter have attach couple pics on this product hope to receive response ASAP via email .
Regards Alan Egan
does Woolworth still train there staff on how to pack groceries? I always put my items in the checkout the way i want them packed. eg all cold items together, cans together, fruit & veg together. To day I had 3 cold items together for the one bag. When I got home I had butter & yogurt in I bag with tin good, and a box of fish fingers in a bag with grain wave chips. I had the 3 items of cold item together. This often happens when i go shopping.
28 years ago I worked for 2 year for woolworths and we had basic training on packing. I've even had cockroach baits in a bag with meat item before. I dont think this is good enough.
I went to buy fruits from South Africa gauteng Woolworth sandton Johannesburg , as I went to pay at the nearby tills were there is a point of sale, I found the girls there holding a tea party, one girl decided to assist me but she was not friendly at all, she made me feel like I'm disturbing her or I was not supposed to buy there- no hello, the only word I heard was 'PLASTIC'? - I don't know if I was belittled because I'm wearing black so I can't be respected as a customer because I'm working at the same mall ... I got a very painful and shocking experience, I should've went to checkers to buy but I choose woolworths because of service and quality ..... the name of the lady who assisted me is Douglas Masemola
No catalogues have been delivered to my street for the past 3 weeks. No issue for years. All other streets are receiving them. I rely on these and then pass them into my family. I do not enjoy viewing catalogues online.
Please advise how this can commence again.
Hi my name is Mel and I am a loyal customer.
I only shop at Woolworths for many years just as my mum has and I decided to become a loyal member and I have started going to the Carltex petrol so I can earn points and make the most of my discounts which I am very thankful for .
I was really disappointed today when I went to Craigieburn Highlandes in Victoria to pay for my petrol and I was not allowed to give my membership number to earn my 300 points I explained that me and my husband share the same card and that we left it at home even pulled up my email to prove it was my membership but was told No!! and it so happened to be that this week they received an email being told that they are no longer to type membership numbers unless they see the card , I don't see the big deal if I can pull up my email to prove it is my membership .
Sometimes I do leave my card with the Hubby and in the store they are always happy to type my number in when I show them my email .
I'm very disappointed that I missed out on earning my 300 points today when I spent about $51 on petrol.
If I knew this was going to happen I would of went to BP so I can earn my Velocity points .
I hope in future I am not treated this way again because if I know I don't have my card on me I won't go shop or put petrol in again until I remember to get my card off my husband.
P.S I would like my 300 points that I earned .
i have been purchasing your woolworths brand pitted kalamata olives 180g from the service deli ,,,,so i am purchasing pitted olives ,can you please explain why every 180g i have purchased has 1 olive with the seed ,,,i am purchasing pitted ,which the product ticket has on it ,so why do i continue to get an olive with a seed ,,if i want seeded that is what i would purchase ,,,the packaging is false as i continue to get a seeded olive you need to fix this as it is incorrectly labelled or amend this problem with the supplier as it is false information,,,i am not impressed that i do not get what is stated on the packaging
your select beef sausages packs are blown up with gas
your staff said they come like that ,and are safe.
would you buy meat packs you cant trust?????
Scottsdale Tasmanian is living up to its reputation as the worst woolies is Australia again! A monkey could pack the groceries better than they can. The dry food with the cold food, the soft food under heavy cans and the list goes on. Repeated complaints to Woolworths about this site do no good, they seem to not care. This is probably because there is no competition in scottsdale Tasmania. I have repeatedly told you about the poor quality of fruit and veg ( and the lack of variety) , the lack of variety and poor shelf life of meat purchased in the meat section and general lack of variety and shelf stocking in the store. Nothing is ever done. Apathy, disinterest or total disregard for customers is the only thing that comes to mind when l think of Woolworths Scottsdale.
I recently purchased some potatoes at your supermarket in Ingram .
After consuming the potatoes over several nights I became ill and had to consult a doctor.
I became dizzy ,nauseous and developed a rash over my body.
The potatoes were green and I have since learnt that it is unsafe to eat green potatoes as they are poisonous.
I am somewhat alarmed and concerned that Woolworths sells green potatoes given that it is well documented that they produce solanine which is a natural toxin.
I assumed that the potatoes were safe to sonsume and was not aware that they were poisonous.
I ate the potatoes over several nights and became ill .My symptoms included dizziness,nauseous and developed a rash.
Surely by selling green potatoes you have incorrectly stored them, and consequently may have breached Health and Safety Regulations.
I request that you take my complaint seriously ,as, as result of your negligence I have suffer considerably.
I trust that you give this matter your urgent attention and advise that I can be contacted on 0428504049.As I am an aged pensioner with limited means I do not have a computer and hence email address . The above email is my friend Eliza Brights. I prefer to be contacted via my above phone.
Woolworths, Hinkler Mall, Bundaberg QLD.... I purchased 6 tomatoes in a sealed see through container on the Wed 7/12/2016 at around 4 PM. The tomatoes were placed in container, stalk side down & bottom side looked OK. They were placed in fridge at home about a half hour later. Opened them on the next day, Thursday 8/12 2016 to use for lunch. When I turned them over all were either rotten or covered with a fungus. I had to throw them out!
Photo include here. I don't care what price you place on your produce, it still has to be edible and within the health & safety standards. As a former producer it is my opinion that these tomatoes have been sitting in the heat for sometime and reacted to the plastic tray they were resting on as it was the side resting on the tray that was affected. Perhaps the type of plastic is not suitable for this purpose or its just old rotting stock you are trying to foist on us. I also wanted to purchase some oranges but... not one orange for sale in your shop.
I even asked a staff member and was told after some indecision that "oranges are hard to get" (?) I used to do my fortnightly shop at Woolworths but became VERY dissatisfied & have shopped at Coles for my fortnightly shopping order for several years now, but decided I'd give Woolworths another try. Won't be coming back.
Today at your galleria store(Amanzimtoti) I was treated very badly when I was told that the price on the trouser tag was different from price till, of which I was told that I was wasting time when I was contesting.Eventually I decided not to buy other 6 items because of the treatment I have received.
We purchased a Kambrook Slow Cooker from Woolworths. When we got home we noticed that the cooker had chips on the base of the cooker. So we returned it to our local Woolworths Bargara. Who replaced it with a new Kambrook Slow Cooker. This time we used it twice and the Cooker starting letting off an odor and taking a long amount of time to cook. Over 10 hours. It was not working correctly. The water was also not bubbling in the slow cooker. Sadly we do not have the receipt because Woolworths Bargara took our original receipt when we purchased the original one and did not give it back to us when we replaced it. We returned to our local Woolworths today and they advised us that they cannot help us without a receipt.
We have only had it a couple of week and you just have to scan the box to see that your price will come up. We are extremely angry and upset. We did not ask for our money back we asked for yet a 3rd exchange. If you couldn't then you should have given us a credit. We are appalled with the sales lady at Woolworths on the counter with her arrogance and feel that your customer service has deteriorated extremely. We are a country town and all the staff at Woolworths know who we are as we are regulars for the past six years.
All she had to do was smell it to see that the odor coming out of the box was wrong and also to scan it to see that it is a Woolworths price. We ask that this please be further investigated and a replacement or credit be made as soon as possible. I am not going to pay out money to woolworths when you keep supplying a dud Kambrook Slow Cooker. This is the second one now.
Bought LaZuppa soups on the basis that they are Australian. In very fine print we noticed that this product is produced in Thailand. When we asked the consumer hotline on their packaging where the product is made the customer service person said Australia. When she was advised that the packaging said otherwise, the phone was slammed down. Can only presume that this company supports the lies its customer service personnel purport to be true. Can you please advise exactly where their product for these soups comes from, where they are grown and if they are grown over human waste. Does this product contain SMG!?
Over the last 6 months, Woolworths customer service at Plainland QLD has become appalling. I went today they had no cockatiel honey sticks, no woolworths small packs of dog food,and no sushi. Outages are becoming a common occurrence in this store. I went at 8am this morning to ensure I could buy a carded Paralympic coins but of course they didn't have any. When I asked when they were coming in all I got was maybe today sometime or maybe tomorrow and when I asked on the weekend a lot of the staff didn't even know about the coin. I then drove 30 mins away to Brassall and the staff there were wonderful and helpful. This is the second time I have had to go to Brassall as it seemed all to hard for the staff at Plainland. Aldi is moving into the area in the next 12 months and I can tell you a lot of customers will be lost to them if Woolies doesn't start providing better service.Thanking You Wendy Smith.
I wish to lodge a complaint regarding the disgusting standard of customer service at the Rivonia branch. We were in the shop around noon today and selected a shirt that we wished to buy. At the till section which has 12 tills there was a queue of approx. 10 customers. Only 2 tills were operating. After a verbal complaint from the customer in front of us, 1 additional till was actually opened. All this while an additional 3 staff members appeared to be having a conference in the section behind the tills.
After being in the queue for 10-15 minutes and finally being second in the queue, a new customer (who obviously believes that he is better than any other) pushed in at the front of the queue and insisted on being given the prices of some items. I raised a VERY loud objection to this and was rudely told by 1 of the conference who decided that she would help this "gentleman" that she would help him despite my objections and that I was being unreasonable. She implied clearly that I was shut up and wait.
I am not prepared to be treated this way and immediately left the shop without making a purchase. I will most definitely never visit this branch again and am actually reluctant to shop at any Woolworths store any more. This is unless, and until, you can prove to me that the entire staff of this branch have been through satisfactory training in basic customer service.
As an aside, this may or may not be of interest to your department but I grew up with both my grandfather and father being long-term management employees of Woolworths. I literally grew up in Woolworths, both the stores and their clothing. I can guarantee you that this level and type of staff attitude would never have been tolerated in the past.
Finally I cannot rate my experience on your star rating above as you have no provision for zero or minus scores .
Two weeks ago we went to woolworths, corner Burwood Hwy & Brenock Park Dr. F.T.G. Vic 3156. We toke 4 1/2 price vitamin supplements put into basket.one servicewoman came forward told us Woolworths policy each person just can buy two. I respect Woolie policy. I toke two when I went to pay and this servicewoman came again told me. If I pay this item the other person with me can not buy it. I explain to her this is for myself. she answer I don`t care what relationship you all.
You buy the other person with you can`t buy. So I put the item back to the shelf and my feeling very bad like someone all the time watching at me. I had been spent money three decades at Woolworths this is first time give me so bad feeling. If Woolworths have limit people buy .why I can`t see notice in catalogue or in the item shelf .how many people read Woolie policy? Woolie TV ad how friendly service people I doubt it.
On Saturday 25 June 2016, I went shopping at Greenacres Woolworths, it was just before closing time, 6pm. My daughter wanted to take a pee, so I asked my mom to go pay my items for me. but I was leaving in such a rush, I realized that I had left my phone in the shop. After we got back from the ladies, the shop had already closed, but the staff were still inside. I managed to get the security guards attention, who was very helpful, I told him through the glass door what had happened, he went to go consult with the manager, but she refused to open up so that I can get my phone.
I am originally from Fort Beaufort, 208,05 km, with road works, and I explained this to the Manager on duty and that I was certain that the phone was in the shop, even told them where it was, I would not take much of their time, but she rudely told me that I would have to make a way to come collect the phone, they will cal me tomorrow morning IF they find it, their cleaning staff will not steal the phone IF it is actually in the shop, as if she would fund my trip back to Port Elizabeth and that the whole story about cellphone being fabricated.
My main problem was the fact that I was treated inhumanly and I knew where the phone was, I just needed to collect it, I was treated like a stranger, as though I did not just support the franchise, she was just completely rude. The Manager's behavior was totally disgusting and it worries me if that is how loyal customer's are treated at woolworths. First thing, sunday morning 26 June 2016, at about 07;00 am. I received a call to say that they had found my phone, and I should go collect it. I am a totally upset.
Good day, I am quite disgusted with the sandwich that i bought on Thursday at your Campus Square branch (23/06/16 - Chicken Avo on low GI bread for R37.99) which you will agree with me is most definitely not cheap. There is even a sticker placed advertising it as "Now with increased fill"? I have pictures to confirm (see attachment) of the AVO on the sandwich only two small "pieces"? Which is to say the least disgusting i previously bought the same sandwich with a descend amount of avocado on it? This is totally a rip off charging R38 for “chicken and avocado” then you only get “two extremely small pieces of avocado” just visible for the buyer.
Went into Woolworth with my granddaughter age 6 yrs old , Had a shopping trolley with other items from other shops, Took a small green shopping trolley to get a few items from Woolworth. Wet to the fast lane check out and paid for my items, as I was about to leave a woman who worked for Woolworth approached and ask if I had a docket for one box of Ferrero Rocher that was on the bottom of the other shopping trolly.I reply that I had got them in Big W she said have you got a docket I said yes and proceeded to look found one docket from Big W but it was the docket that my grand daughter had got for her toys. She then said there is no Ferrero Rocher on this docket I explained that there would not be on that docket as my grand daughter had paid separately with pocket money. At this stage I could not find docket and she let me go I felt that she thought I was guilty of shop lifting. When I got to my car I had a good look and found docket and took it back to her. This ordeal was poorly managed I was so stress and flustered and my poor grand daughter was up set as well she kept asking me if that lady thought I had stolen I felt like a criminal , My grand daughter thought I was going to go to goal. This event took place at 13.56 on 27-6-16 have reported this incident to Neville. This was poorly managed in front of a small child who thought her grand mother was going to be taken away. I felt embarrassed as this took place in front of member of public, this women did nothing to take the child's attention away from what was going on. In fact I do not believe she had any training at all in people management. I fully under stand that shops have the right to search bags, and I have been ask many times to open my bags , but in all the years that I have been shopping any where in the world I have never been made to feel degrades and humiliated, and to make matter worse a small child was also witnessed this horrible even . I would like some one to respond or this matter will be taken further
I am a regular shopper at Woolworths at Orion in Springfield Lakes Qld. Last Saturday May 7 as I was carrying my groceries to the car park I witnessed the trolley man while maneuvering a line of used trolleys collide his line of trolleys into the front of my vehicle - a 2011Mitsubishi Lancer scratching the paint work across most of the front of the vehicle. (see pic below which shows the middle section of the damage).
While I was initially very upset and have since sourced a tin of spray paint for $32.99 and will repair the paint work, I would on reflection like to offer this suggestion as one day more serious damage may be done to a customers vehicle. Suggestion 1. Perhaps when that a line of trolleys need to be collected that some training be provided that only a small number of trolleys be moved at any one time. Suggestion 2. That two staff be engaged in the process to provide extra support in the process.
On Saturday the 30th of April 2016 I purchased 6 x Satay Style Kebab RSPCA Aprroved Chicken At $1.00 each. My receipt no. is "STORE 1178 POS 081 TRANS 5767 0801 11:37 30/04/16". I have provided a photograph of 2 of the items which are unsatisfactory. These should not have been offered for sale as they are only 60% in volume. I am a loyal customer however this has brought your quality of products into question
I purchased a $100 gift card from Safeway dingley as a gift and when the recipient went to use it they were told the card was not activated. I contacted Woolworths and completed the questions they asked me to prove I purchased it. Then they told me the funds had already been spent and that this card was not purchased at dingley Woolworths but at a big w. So first I was told it was never activated and now Iv been told the money has already been spent on the card.
This is false information as I know for a fact that my mother tried to use it at clarinda safeway and was told it was not activated so it could not possibly have been used else where. I have given the gift card team copes of my statement and all of the information I have. Also, this card was apparently used the very next day after I purchased it 240116 to the exact amount of $100. My mother the card recipient did not shop that day anywhere and has never shopped in the store they claim it was used.
The whole time I have been liaising with the gift card department I have not been given a name of who I have been speaking with via email. Their tone has been accusing and disinterested. Now they have finally claimed to put $100 on the gift card we have, and they did not even sign off in any way. I literally got no apology at all through out this process, no acknowledgment of their error! So rude! I can't believe how unprofessional this has been and how much they have lacked in basic customer service! So much for the customer is always right, I have been spoken to as if I am a lying thief.
I work full time Mon - Fri so of course I take up you offering of BBQ chickens weekly however since last Tuesday the 16th Feb I have been unable to purchase one. I work in North Adelaide so the drive home is 1 hour so of course I shop nightly at my local Woolworths Virginia making my mind up what's for dinner on the drive home it is becoming quite annoying that every night since the 16/2 I have not been able to buy a BBQ chicken it is not like I'm turning up at 8.45pm at night I arrive every night at 5.45pm so I am having a hard time understanding that at the peak of trade that you have no chickens.
I am not usually one to complain as I also work in retail however the final straw was tonight when I went into the store at 5.05pm thinking I would be lucky to finally get that BBQ chicken & guess what none to be seen not in the warmer or the hexagon I realize you are in competition with Coles etc re the price of the chook & you may think you are covering it with the signs that say while stock last but seriously you can't cook other size chooks to offer the customers. As I previously stated I work in retail & can understand the mishaps but this is getting ridiculous. I realize that there is new management within the store & it has improved by far however this I would think would be a basic sale.
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