Woolworths Complaints Continued... (Page 7)

I do a small shop at Woolworths Cairns City Store,at the end of my general shop I proceed to the Lake Street counter to purchase my cigarettes,this usually takes place between 8.30-9.00 pm.On nearly each occassion there have been up to four staff behind the counter,usually one serving(sometimes two) whilst the other staff stand around conducting private conversations,ignoring customers awaiting service.Last night 26/2/13 the same scenario with one serving,two conducting a private conversation and the girl who attends the self service area sitting on the bench at the front of the counter joining in the conversation.I work in a service industry and if I performed my duties in such a manner I know the consequences.Perhaps this email could be onforwarded to the Cairns City Store manager for his perusal.

not sure if anything will happen with this but here goes. yesterday afternoon my wife and i were driving in the Palmerston area approaching a set of traffic lights at the University Chung-Wah intersection, there was a Woolworths van rego# CA44ZM in front of us and he proceeded to go through a very obvious red light (was red for at least 15 seconds before he went through). and as if this wasnt bad enough we ended up passing him up the road (well worth going through the light) only to see him talking away on his mobile phone. this is pretty disgraceful as he could have caused multiple accidents and was lucky that it was a Sunday and not during peak traffic times.

I shopped at Woolworths in Leanyer just last Wednesday. Usually on Wednseday evenings, I take what I don't need or what is defective that I bought throughout the week, and return it to the store for a full refund. However, last Wednesday a lady by the name of Tso would not refund the items worth and called the customer service manager (A lady by the name of Palak). This "customer service" manager gave us a returns card with the amount: $10. We had the store policy with us which said anything under $15 is refundable in cash, so asked her why we did not receive the amount in cash. We were told that this was all that could be done, so I said we would not be shopping here anymore. The "Customer service manager" replied with "go, go and shop elsewhere" as we did not like what we heard, we left. Never shopping there again.

I have just returned home after my 3rd visit to Woolworths kiama store were I have spent in excess of $230 so far this week. The store lacks any management expertise, is poorly staffed and overpriced in comparison to other Woolworths Stores. Today as is usual only two major check outs open with large queques, empty trolleys left outside of cashier isles blocking exists ,also empty trolleys and steps left in grocery isles after shelf stacking and empty grocery sheleves in the dried fruit area. You need need to search for a plastic bag to put your goods into in the fruit and grocery area. and it is also not unusual to have to go looking for a shopping basket after entering the store only to find a great stack of them left in the 8 items and under cashier area. I know that KIama residents are mostly aged Pensioners (I am one of them) and that there is no other competition in town. That other custmerson on weekends are mainly tourists who wont complain about poor service rotten fruit and overpricing besides they are only here one or two days. This store needs to smarten up now not wait for competition to arrive, as Coles at Shellharbour is not that far away.

I am working in Woolworths on checkout as a part time employee.I want to do complaint about one of my supervisor his name is KUMAR.Yesterday(31/10/11) he start yelling and abused me in front of my customer and colleagues.If you want check you can see on the cameras its around 6.56pm.Its very shameful behavior by a supervisor,and its not a first time.I talk with another managers about that but nothing changes.Before one of my colleague complaint about his rude behavior before. He is friendly with some of employees and he never put them on full service.

I think its not good for other employees too. I want to let you know what happened yesterday,he told me to open the checkout and by mistake i opened another one and he start shouting and abusing me from the service desk in the front of customers and colleagues.Even he did not come to me and speak gently. i know i do mistake but its not that much big to start shouting on me from long distance.Around 6.40pm he told me to do returns and he was collecting returns from service desk rather to pass me he start throwing things on the checkout and there was one breakable thing and he did not care about that and its falls on the floor and got broken.

I think its not under our safety policy to throw the stuff.May be he can injured me or any customer.I think if supervisor don't follow the rules than everyone going to ignore the rules. I want you to take step about this behavior.

I have shopped at Woolworths Kiama for 27 years and will not go back again. I have discovered Aldi and a new Coles Store at Shellharbour which is an absolute delight to shop in. Your Kiama Store is dirty on the floor, especially the fruit and veg section and I am sick or walking around looking for plastic bags to put my fruit and veg into. There are always people stacking shelves during shopping hours, who are polite and it isn't their fault, but they are always in the way when you want something. All us locals know it is one of the dearest stores in the State because you have a monopoly. I have progressively become more and more disillusioned with this store and the state of it.

I have been buying the triple decker chocolate dessert since Woolworths starting putting it out on the shelves. Lately I've been noticing that the "chocolate ganache" gets spreaded around to create the impression that it makes out a whole layer... after proper inspection... that's not the case. I have tried and tested this... its a fact .. take the thing apart and you won't find any ganache in the middle. White chocolate is also mentioned on the description of the packaging. Nope.. sorry.. that's just cream you're looking at. Lots of chocolate mousse, cream and a little of the cake at the bottom. Looking at this dessert from the outside it creates a different impression. Disappointing indeed especially at R49.95 for 430g.

I just went to woolworths Legana ( 1pm 19/3/13) and purchased some brie cheese for my daughter, not sure if it was the correct one i told the cashier that I would need my reciept incase it was the wrong one. when i took it back yo my daughters house ( 5 mins away) it was the wrong one.

So I returned it to the supermarket. I was met at the front counter by the front end manager she proceded to tell me that i was not suposed to return cheese that it was a new law, when I told her that I was not aware of this law and that I had mentioned that I may need to return it to the cashier and I still was not told about this law she picked the cheese up and threw it across the kiosk area and into the bin. Her atitude was extremly condescending and rude.

No where in the supermarket does it state this law, so it is very difficult for general public to know. I don't think that it is very good buisness practice to have managers that make customers feel stupid or belittled. afterall they are paid to serve.

My wife Mary received an offer by email 11th November titled "Mary, your first exclusive offer" Save 10cents per litre on fuel when you spend $30 or more this week. Offer ends Sunday 18 November". We spent $257.97 at Woolworths Gordon on the 17th split into 4 invoices. Her account was credited with 4 cents per litre. I queried why she wasn't credited with 10cents per litre. Today I called by phone and was eventually routed to a man. He was aggressive and rude.

First he didn't want to hear the reason for the complaint from me and only wanted to talk to Mary. After he had verified her account details he then talked to me. He wanted receipt details which I advised I didn't have as they are shredded after purchase items are checked and charges verified on our card which is normal. To cut a long story short this guy is unsuited to liaise with a customer. Furthermore Woolworths haven't honoured their offer. Mary's account clearly shows the 4 invoices on the 17th and only 4 cents per litre credited when she had clearly qualified for 10 cents per litre within the validity of the offer. Why does Woolworths make an issue out of something that should be so straightforward? It isn't the amount of money that's the issue it's that Woolworths haven't honoured their offer.

I am formally emailing you this complaint. I have lived in Coorparoo for 25 years, prior to you building the new Woolies at Coorparoo, we had the shops downstairs and the car park above, exactly where it is now. There are a couple of Swallow families that have been nesting in that same car park for years now and we've noticed recently that many of their Nest have been ripped down from the marks on the walls. What the hell is wrong with your managers? These little birds Have been nesting there since before you came along, they are not doing any damage! they return every year to the same Nest and bring up their babies?

My friend and I purchased a seed ball on Thursday and hung it up out of view to the public, for the mothers To eat, yet when I went back yesterday it has been taken down? Seriously that is ridiculous, the Swallows alone? You'll never get rid of them, and why would you want to? I'm disgusted at this and would appreciate you not allowing the cleaners to continue To destroy their nests? If this isn't stopped I will make it my job to make sure it's stopped. What is wrong with you people? We're talking about beautiful tiny little birds, and lets be honest we don't have many beautiful inner City birds, Swallows are one of the few smaller birds that are left in the city. Your attention to this would be greatly appreciated.

Went you woolworths in boval qld 4305 twice in the last fours days and found that some of there. Staff are unprofessional and full of shit the first time was friut and veg who lied to me as I was told they had run out of product but when I went back there was plentlt on the shelf.

The second time was fresh Milk the area was unclean with milk products everywhere but where there should have been when I was for a product again I was told they were out of but this time your employee laughed at me and thought it was a great joke.

And again I went back next day and there was stock on the shelf as I woolworths is my closeset store I won't be returning back there I would now prefer driving to Coles it's just down the road about five Klms rather than deal with people that treat you like sub humans and really don't give a shit.

Sending this email is most likely a waste of my time if the rest of woolworths staff are the same I would like to thank for listening my complaints if you get enough of these complaints woolworths will soon be gone.

Last night a couple of girlfriends and myself went into our local Woolworths in wagga to buy some fruit, I searched everywhere for mangos but there wasn't any left, as I reached the check out with my other items I noticed about 10 shopping baskets with end of the day items that people couldn't purchase and that looked like they were getting put back, my friend pointed out that there was a mango in on and I was so excited, so I picked it up and headed for self serve, all registers were taken so I stood behind my friend and waited, as I did this out of the corner of my eye I noticed one of your employees staring at me, which she continued to say " Ahh you have to pay for that?" I looked at her baffled and replied " well that's why I'm standing at the register waiting" she then said " well some customers just think they can walk out of here with those items" I relied " well im not going to" then she added " wasn't there any left in the fruit section that you could of taken?" I relied " well no that's why I'm taking it from here" she soon walked away, but there was so many people at the self serve I was so embarrassed! I felt like she accused me of something I'd never do and she didn't even apologize! I love woolies and this has just turned me off completely.

Today at 12.45pm I visited your Coburg store and I was most upset by the attitude of your deli staff who refused to serve me and the defensive attidtude of your assistant manager that did not understand the nature of my complaint and was defensive of his staff. Briefly, I took a number from the deli section and await service, the young girl called a number that I did not hear and I ask if she was using the number system, she said yes and asked what we wanted. I asked again if she was taking number and she said that she would not serve me because I was rude towards her. I said that I simply asked if she was using the number system at which time she turned around and walk-off refusing me service.

Another young girl took our order and I asked for the manager. He (named Richard) arrived and as I was explaining the issue he refused to accept my complaint and told me that I was aggressive towards him. He kept asking if I was sure that the girl had refused me service, I kept saying yes. By this time, I was totally frustrated by your staff that I simply explained that I would take the issue to the complaints department. At the counter there where two girls a younger one that eventually served us and a more mature lady who explained that the girl was was young and didn't know or understand what she was doing. I explained to this lady that the young lady who refused me service is not aware that my business should be appreciated as I help pay for her job.

Your assistant manager who also seemed very young had no idea how to take my complaint and kept questioning my reasons and accusing me of aggressiveness. As a 56 yo speaking to a tall, stronger and much younger male, I fail to see why he would feel threatened. In short I was totally embarrassed by the attitude taken by your staff. I will also refuse to shop at Woollies until your management take a good look at your policy of employing young, incompetent and inexperienced staff who keep defending their actions. I will also investigate the possibility of taking the issue further as this refusal of service is not acceptable and Woollies should be made to account for this action. Bad staff and bad management woollies.

We to get milk at my local woolworths service station in geraldton WA at 8:30 pm on 22/01/2013. It was marked on special for$2 for 2 ltrs. The girl wanted me to pay the full price. When I told her it was on special she said just pay the fu#*en money I have just about had enough of this f**#n job. With her friends all hanging around the counter I just walked out. Very discussed. The girl was working by her self.

I'm upset because every time i go to Woolworths I see that the items I buy are the same price but they are smaller. The bakery, the choc cake is half the size now and is the same price, it is disguisting to see I hate going to Woolworths and see the items smaller, but seem to be the same price. In the bakery, the choc cake is half the size, and yet the same price is on them, I think this is terrible and disgusting. Went to Coles and the choc cake was not half like in woolworths, so I would prefer to shop at Coles instead of Woolworths.

I have been a customer in your Mirrabooka store for over 20 years and in the past 12 months the standard has gone down hill. The meat department is absolutely disgusting there is never any stock on the shelf even if its in the brochure. When I have asked for the meat I would like I am told that the truck has not arrived. Some of the cuts of meat I wouldn't even feed to a dog. I shop the same time and day every week by 9.30 in the morning and you would expect the shelves to be stocked. Do you only supply people that shop after lunch? Not good enough....... For your fresh bread department I shouldn't have to ask for stock but again I have too because its never on the shelf and most shelves are empty. I like shopping in your stores because I can find everything I need and sometimes the unusual items. But I am finding I have to start shopping elsewhere which I find quite sad.

When there is nil completion Woolworth's treat customers second rate. I only shop at George Town Woolworths when I'm desperate because they rate GT customers second class. Last night I wanted one lemon but there was only a pack of 6 for $7.00 available. This is only one example, they don't have much variety because there is no completion in G T. I travel to Launceston to get my weekly groceries at COLES because they are friendlier and very helpful, Woolworths should take a leaf out off their book.

Being 1 of 2 main food stores in the main town area of Alice springs , I used to regularly shop at the woolworths store, as their deli and fruit and veg was 1st class and the store made an market day event every Saturday , 2 years ago. I rarely go there now , only if there is something I really need. On 2 seep rate occasions in one rare week that I go that store, the first being on the 24th January, Unfortunately I was in a que that stretched from the self service registers all the way down to the cosmetic section.i went to complain to the desk and query why do you have only 3 registers open and the self service registers open at 11am on a Saturday morning , with a que like this.

Wowever 2 customers were already venting their disappointment to the front end supervisor,(Indian lady). Who I thought walked off to do something about the issue, but walked away and did not return for the 20 mims we were all waiting! The second incident was on Sunday the 1st February, when I went to the deli at about 4.30p.m., when I was served ,I asked if there was any more roast beef . The deli assistant said that it was to busy to slice some. I said to her there was only 3 including myself at the counter , how was that busy?I asked , please could you slice some. She said again, that it was to busy to slice today.

I have been in Alice springs for a few years. And can appreciate the difficulty in getting good staff and staff that can provide a level of acceptable customer service. You want to monitor the level of service and how and what the staff do and don't do in this store, as the level of service and standards , particularly in the deli and fruit and veg are the worst ,I have seen , in the 5 years I have been shopping (less and less ) there.

I bought shoes at Sandton city branch on Thursday 22 January 2015, Friday morning I realised at work the shoes are too big that's when I decided to exchange them at Wood mead branch. I explained my issues to Tshepo (cashier) he called manager Dumisane who was so rude to me telling me I must go where I bought the shoes I was so disappointed by the service provided by the manager I even left those shoes with Tshepo (cashier) worth R799. 00 I am not willing to pay those shoes up until I get the right size.

Unable to get Cougar and Cola from Woolworth liquor department Derby WA, I have been given 3 different excuses. Cougar and Cola was popular and always sold out. It's my favorite liquor and I wish they had it in stock. Please bring this back!

In December 2014 I made a payment towards my credit card and I usually pay R1 000 every month. I have now received a statement for January and the installment is R2 000. when I called them to inquire about this , I was told that in December I made an early payment therefore what I paid was not taken into account for December. they have now charged me an overdue fee because of that. I refuse to pay the r2 000 as I did pay my account and I am not in arrears. Apparently they do not cater for advance payment when it comes to credit card. I was never informed about this and I need this to be rectified ASAP.

Good day. I would like to bring it under your attention that I have bought a Woolworths food product without any expiry (or best before date) on the item. On Thursday, 15th of January 2015, I bought the Slimmer's Choice - Chicken & Brocolli Bake, from the Woolworths Food store at the Engen garage in Gardens, Cape Town. There was no best before or sell before date on the product. I have put the meal in the microwave today as per the sleeve and was hesitant to taste it since there is no date on it. The cheesy sauce in the meal tasted sour and was definitely off . There is a number on the sleeve: 11120115. I have taken photos in case you need proof that there is no date on the item. Can you please help me understand why there is no date on this food item and what you will be doing in future to prevent it from happening again.

We are a two car family and share the reward saver card for fuel discounts. i used to be able to get an original receipt that would indicate the expiry date of an existing “voucher”. This has happened for many months. The other day I requested a receipt before any input by service centre attendant, and still got a duplicate receipt with the original suppressed.
I would like to know the purpose of this. If it is to keep the customer “in the dark” about remaining “vouchers” , then I will go back to the original method of getting the voucher on my shopping docket.

when if ever will it be possible to buy a packet of unbroken biscuits every time I buy a packet from woollies they are always broken this means that no matter the product they are damaged goods and that’s not good enough do woollies care seemingly not as nothing changes I would like a reply to this complaint however knowing the disregard woollies has for its customers and its products if I do get a reply the shock I would get will probably require a crash team to be in attendance

For the last month there has been no Home Delivery at Bankstown Woolworths.. Many elderly people from Bankstown Community are affected by this change and cannot do their weekly and fortnightly shopping because it is too heavy for them to carry the groceries. This has been the main topic of discussion among the seniors. Why did the Bankstown Woolworth manager let go of the previous delivery person before rehiring a replacement. It seems to me that it would be an indication of his management skills to preform a basic management task. The manager “Tony” assured us we would only need to wait maximum a week for a replacement driver but it’s now going on the third week since it was bought to his attention.

We cannot do our shopping because the manager is not competent enough to resolve this basic issue.. We have been loyal customers and all we ask is that Woolworth provides a delivery services for the most vulnerable who can’t carry heavy groceries.

I would like to inform you that I have had some very unpleasant shopping experiences in Woolworths Supermarket at Wynnum Plaza, Wynnum West. Usually I prefer to check out with the self service machines as I can use up some coins. Recently the machines have failed to count my money correctly when I put it in on three separate occasions. On the first occasion when I asked for help, the store manager (Deb) told me that as she can’t tell how much money in coins I put in, she was unable to help me.

The second time I put in a $20 note which did not register and had to argue with your manager to get my money back. The third time it did not register my coins, and again when I asked for help, the store manger (Deb) told me that she was unable to check the machine as it only gets reconciled once a month and if I have trouble with them then I shouldn’t use them. I find this both extraordinary and unacceptable! Normally businesses count their money each day and if this was done and there was a discrepancy, then that would account for my money. If the machines are only reconciled at the end of every month then it would be very difficult to attribute any excess money to me as it may happen to others.

I have also experienced poor customer service on other occasions when I have asked about products on special but the shelf is empty. In this instance when I asked your staff for assistance, they ignored me. I am Asian and feel victimised, prejudiced and very unwelcome in their store.

On the 7th and 8th of April I noticed packets of chips advertised for $2.00. These were on the end of a stand facing the rear of the store. On both sides of that stand they also had chips, so one would think that all the chips there (front and 2 sides), would all be the same price. But when I got home I realised I was charged $2.50. On inquiring I was told they were not on special. As many people don’t check their dockets (I do, as I often found errors in their favor), they would not be aware of Woolworths misleading tactics.
This would be a good case for “The Checkout” program on ABC

I’ve been having this problem for the last 3 months. My family and I only drink woolworths milk for as long as I can remember and I have never had this problem until lately.the customer service consultant at woolworths gateway(umhlanga) think that the solution is an apology and a refund! But the problem has NOT even been addressed because I just opened 2 bottles of milk and guess what? Its spoilt again!! I thought that just maybe the problem was sorted but I was wrong, I dread to think if I had given it to my 6 year old in his cereal this morning. Now have 19 bottles of milk expiry date 13/07/2013 and I won’t even bother opening the rest! Having to carry all those bottles back to the store will surely make me look stupid!I can’t imagine having to have my coffee with any other brtand of milk, if this problem is not seriously addressed URGENTLY!

Hello, I have been a loyal customer of your Woolworths store at The Pines – Doncaster East. Great lay out and lovely staff. HOWEVER .. 8 of the last 10 times I have been in to shop over this summer period .. and the last being 2pm Friday Feb 22nd – the wait time to be served has been well over 10 minutes.

Last Thursday nearly 20 minutes! Just one register was open for normal service, one register for 15 items or less one poor staff member at the self serve section and one lady at the cigerette counter!

The staff were apologetic – and it is not their fault is it the fault of the manager in charge of resourcing/rostering!

The stores reputation is taking a hammering amongst the community – I can tell you that for a fact .. and next will be social media unless you improve it.

Surely your revenue is down on last year due to this – its no good reducing your costs .. Coles will beat you with their service and inflict further pain. All we wantis good service – partiularly in this side of town where we dont put up with things for long.

I look forward to a speedy response.

Anthony

Hi, i placed an order for a washing machine and fridge freezer on friday 8th feb 2013 online. i selected the delivery option of “within 6 working days” and as our new house is not available until 22nd feb 2013, i asked for it to be delivered to my mums address. i paid with my card and left it at that.

quite satisfied that the items would be delivered within the week to my mums address. the following morning, to which i placed the order, i woke up to an email from woolworths to say that they were “confirming your order for delivery on thursday 23rd march 2013″ this is NOT within six working days its not even within the same month…if i had been told this before i had paid for the items i would not have purchased them as this date is far to far away and no good to me! i called the contact number on the website (0844..)

which cost me on my mobile… i told the lady on the phone that this was no good. i asked her why the option was within six days and thrn the items werent going to be delivered for over a month…she didnt particularly seem phased by the time.scale hut said she would try and get an earlier delivery date. she said the order had already been processed and she couldnt change it.

i asked her why it was being processed already as it apparantly wasnt due to be delivered for over a month..she didnt answer the question and informed me that she could cancel it and put the other through again over the phone to ensure i got the correct delivery date as there was one available earlier. i asked her how long the refund would take to get into my bank account.

she told me two days. i would have to wait until then as the costs ment i am out of pocket by over 500 pounds!! After speaking to my partner about this he suggested we buy the items on our credit fard and just pay the money off

Woolworths shopping trolleys are some of the worst I have encountered. I have a very sore foot and a bad back and these trolleys are almost impossible to push around. Yesterday I tried out three trolleys before thinking I had a decent one, only to find part way round, that it kept veering towards the shelves. I was absolutely frustrated and exhausted by the time I reached the registers, I am sorry to say I let fly at the poor girl there, I do know it’s not her fault, and am sorry for that. I think Woolworths need to lift their game regarding the repairs and servicing of trolleys, they certainly charge enough for our groceries, particularly when they don’t look after their customers. I for one will be spending more time at Aldi’s and Coles where I have had better trolleys. Shame on you Woolworths.

Today at around 3:30 i went to woolworths caltex in eaton and the lady on the counter was rude and lacked all the manners that are integral part of customer service. She was ok with other customers but she didnt greet when i entered the shop for payment and never said thanks while i was leaving. She discriminated me being from asia and i feel extremely offended for this act. I have never come across such a racist during my stay at Australia but today I am very sorry to mention but I personally experienced racism and discrimination at woolworths caltex eaton. I request a strong action over the matter and example should be set so that such ridiculous minded people mend their ways and refraining from earning bad repute for such a big brand like woolworths.

I had a $15 off everyday rewards voucher to be used between 17-24 Dec for a bill over $150. I spent $203.09 on the 24 Dec. I forgot to give it to the checkout assistant at the time of the transaction, then remembered as I was putting the final bags in the trolley. The assistant told me to take it to the service desk & they will fix it up. When I got there I was told it couldn’t be corrected!!

I find it poor that a company as large as Woolworths couldn’t correct something so simple. I would spend over $20 000 a year at Woolworths and after this experience I am seriously thinking about whether I will continue shopping there.

I write to complain of a forced bagcheck that occured between late Nov & early Dec 2011 at Dapto Woolworths.
The facts and circumstances are that a female superviser asked to check a bag I was holding. The bag was a backpack packed with the kids pre-school cloths. I refused to open it while explaining my rights under the Bagcheck Guidlines. The superviser became agitated and begun arguing – demanding that I open the bag while co-workers blocked the exits. Eventually a male male night manager or something came and told me to open the bag. With the exits blocked by staff members and security guards, I had no choice but to open the bag. No stolen items were found.
Fair Trading has made an attempt to resolve the matter, but the Woolworths manger denies any breach took place based on signs of entry to do with bagchecks. However, that has nothing to do with Forced Bagchecks .
In view of the above, I seek to have the matter resolved with the scandalous Prohibiting Entry Notices issued against my wife and I revoked, otherwise Ill seek legal action to sue.

Woolworths – Macquarie Fields, Sydney. I am a loyal Everyday Rewards customer who On the 17/12/12 at 6:25pm I purchased a $29.00 Vodaphone Recharge voucher from 1 of the self serve registers, I got one of the staff girls to help me as I was having trouble. The girl helped me and left me to collect the receipt printing out, as I grabbed the piece of paper that came out (thinking it was my Recharge voucher), without looking at it I popped it straight in my wallet and left as I am 6 months pregnant and I was with my 18 month old daughter who was crying in the trolley. It was 10:30pm when I thought I better recharge my credit as I had a hospital appointment the next day, I pulled out my voucher I had a at look for the 12 digit recharge pin and it was nowhere.

I had a closer look at the paper and it was just a receipt showing that I purchased a Virgin recharge not Vodaphone. There was no voucher attached anywhere under the receipt. It was too late to call Macquarie fields Woolworths as it was closed by then. I then went to see them at 7am the next day, and I spoke to the morning Manager there Michelle, she was no help at all, she asked me if I can wait or come back later as she will need to call the night manager that was on the night before to see if someone had left my voucher behind the counter etc, etc, and also she will need to print off some report off the register to prove I had purchased my voucher from where I said I did. As I had an hospital appointment at 7:30am I couldnt wait around so I told her I will be back after my appointment.

I returned to see her at 12:30pm Michelle was on her lunch break, lucky for me she was just on her way back from her break, I waited for about 20mins and Michelle came to me a bunch of paperwork showing that I had purchased a voucher from there, yes but I didnt get a voucher I only got a receipt! she then said if I can bring the Virgin voucher back she can cancel it and reissue me with a Vodaphone Voucher otherwise there is nothing else they can do. I told her numerous times that I never left with a voucher I only had a receipt! she then said she will need to go and see another store manager, I dont know who coz he/she never came and showed there face, they just hid behind the walls and just told Michelle to tell me there is nothing else they could do, so basically I paid for nothing!

Michelle made no effort to help me, she just gave me the run around, made me wait, come back, and still nothing! Thanks alot Woolworths, Thanks for nothing! I deserve some sort of compensation for all my travel and time leaving my daughter with my Mother so I can try and go and get my credit and public transport reimbursment for travelling to and from Woolworths 2 different times a day, but most of all a refund for $26.10 that I paid for my Vodaphone recharge I never left the store with.

Since the 28 Nov 12 until 1 Jan 13 Woolworths in SA has been offering 2 for 1 at BWS for Matua Marlborough Sav Blanc. On 2 occasions I presented the dockets to two separate BWS outlets, to be told that they don’t have any of the wine in stock. On both occasions I left without purchase. This is a blatant case of misadvertising to get customers to visit BWS in the expectation that they will buy other product. It also shows the lack of Woolworths commitment to honouring company commitments (The dockets do not suggest the offer is while stocks last). I have better success with these type of offers with Wollworths’ competition and will be using them in future. I shall look on these offers with much suspicion and distrust in the future. In a time when trust is a rarefied comodity in retailing, Wollworths management should taks a careful look at their fraudulent promotions.

This is a genuine complaint, I do not go out of my way to winge about trivial things.but I am so frustrated and appalled in the quality of produce and lac of staff care and more so knowledge or experience in the dayly preparation in your fruit and vegetable section not to mention disgusting state of shelving in the meat department I worked at this store glenhuntly for six years. So I have seen the care for your customers and the quality dissappear it has no baring on the fact that this store is being refurbished that will not change the quality of produce provided I have shopped at this store for twenty years each time I walk through the produce department I feel sick in the guts with the crap overripe Rotherham and withered mess that you provide your customers with. Yesterday I filmed with my iPhone the wrinkled up yellow potatoes rostering tomates, lettuce with slime apples with spots and the mess on the meat department shelf inc dried blood on rusty shelving with paint lifting.i am posting it on YouTube under the heading woolworths glenhuntly and sending a copy to Coles new world elsternwick who put your staff to shame and a copy to the health department and consumer affairs because you make me sick your staff are lazy dirty and have no commitment providing your shoppers with quality I would be speaking for eighty percent of the shoppers at your store. My name is David baker my contact number is 0419755046.

Well I have never seen this happen before in my life, about noon yesterday Woolworths Mowbray store (Nth Tasmania)ran out of shopping bags. I got to the checkout and its taking ages to get through and the girl is very apologetic and when its my turn im told they have run out of bags and are using garbage bags off the shelf to pack peoples groceries, what a shammozzle I feel so sorry for your staff as they were great under such duress and improvising best they could.

It was just an awful experience I should have just dumped my trolley and gone home, packing the shopping into garbage bags was just a disaster, not only me but others in the car park had groceries going everywhere as we were trying to transfer the bags to our cars and the flimsy bags broke and dumped the contents on the ground. Why couldnt they have used all teh available green bags ?

I know they may have an excuse but the other launceston store was out as well so to me the management and procurment leaders employed at woollies may need to think about a career change – It was a bit like the pub with no beer story gee if I turned up at the bottle shop and they said sorry we don’t have any cartons to put your beer in we can put 24 cans in garbage bags for you what do you think would happen !

you know there’s a new Coles being built across the road and after today I cant wait for it to open even though I have never been a coles fan. And you know this doesn’t even start to describe the problems I had when I got home trying to unload the stuff.
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I believe one buys ‘supposedly’ good quality at a higher value than competitors for a reason. I bought milk, 2×6 pack of low fat long life milk and a 6 pack of full cream early Feb 2012 so that the milk can last me longer. A first, I received promotional mail saying 1.5l milk on sale, instead, only to find it was 1l bottles in a six pack on sale at the Potchefstroom mooiriver branch. Nonetheless i bought the 3 six packs though disappointed but later discovered it was at selected stores only.

When i opened my second bottle of milk out of the 12 low fat milk pack,in the last week of Feb, i found out it was spoilt. I called in the customer services no. and tried to report the matter. The lady assisting me told me what kind of info was needed so i asked her to give me a call back at 13h30 but she never did. The following Day i called in again and Cindy was very helpful and apologised on behalf of the previous call centre agent and Woolworths Stores. I gave her the information she needed and she promised the matter will be resolved within 7 days, which i did not have a problem with.

Then on monday, the 5th of March, i received an sms saying i should go collect my gift card worth of R150. I feel it is so impersonal and rude of Woolworths to do that without apologising. I immediately called Woolworths customer services to try and understand how do they do that and guess who i got on the call…the very same Akhona who did not return my call. I tried to explain my concern and frustration and she plainly told me she will not entertain my arguement. A cherry on top, when i reminded her that she never returned my call, she did not even bother to apologise!

I wonder why do we keep unconsiderate and unsympathetic people on customer services! Place people like her in other divisions, they are not doing you any good and will chase customer away, like i feel i want nothing to do with your store at the moment. You sell good quality stuff to be honest but such behavior from staff is not acceptable. I was willing to let this go as we all make mistakes both as individuals and companies but this service sucked. The 1 thing i know for sure now is that Woolworths can also be sure of one loyal customer lost!

I went to the Deli department at Ballina Fair Woolworths and was served by the rudest person I have ever had to deal with first the fact I wanted a quarter of of BBQ chicken (why do you advertise to sell as a quarter if the staff resent having to cut) then god forbid I wanted some seafood and that did not go down well . Got to the checkout and discovered that instead of marking my two items chicken and seafood both chicken . I was not going back to Deli as staff sooooo rude so the nice lady at the service desk checked and said it was cheaper anyway.

I will never ever set foot in Ballina Fair Woolies again and will tell all my friends what a shocking place to shop it is .

I’m very disappointed about the service from Woolworths financial service, I’ve send an email on the 2nd of November 2011 No respond from them, I have lost my instore card, and went to one of the branches to request a temporary card I was told Woolies don’t do temp card anymore I must wait for 6weeks for a new card, I was very angry and disgusted, then I ask when did this new rule or policy began, did you inform customer’s if yes what method was used as I receive my statement very month why I did not receive such communication, its inconvenient for me, and need to use my card, preferred Store is Menlyn.

Please send my request and approval of my Temp Card, every case there must be exception. Maybe because I used to work for Woolworths that’s why my complain is not consider.

AFter phoning Woolworths financial services durring the last 4 weeks spending almost 20 hours on the phone with vsrious peopla and departments not 1 person is able to give me the balance of my woolworths credit card. I have not received a statement in over 3 years. I have not received a call sms email or postal letter regarding my account. I have been told i have been handed over and this information reflects ob my credit record now but no collections agency used by Woolworths has any record of my account. I have laid 3 complaints to woolowrths customer service department via there constants emails as you are not able to call them directly apparently.

No on is able to help or even knkows how to help me or who I can call. Everytime some ones says they will phone me back they never do. I am so frustrated by this disgusting service I have received. I am handed over but no one can tell my why or even how much i owe to set this account in order for it to be removed? Logically thinking how on earth can Wooloworth – who is a financia services company not be able to give my something as simply as an outstanding balance?? It is insane and I trully have no words to discribe the incompetence of this company.

They shoul dbe bane from provding financial services to anyone as they have no service abilites.

Have you noticed how majority of staff at woolworths petrol are unhappy due to moral problems and lack of training. Workers are expected to work by themselves with minimum training and when they ask for help are told they should know. Quite simply the whole woolworths petrol systems relies on bare minimum staff to keep prices down, this is okay but there should be some way that there is a better support for staff. Staff are overworked, put up with numerous customer complaints as they are the frontline of the business, they work for minimum wage and the amount of people suffering from work related issues is numerous.

So much for a family orientated business woolworths markets itself on. They cannot even look after own staff.