Woolworths Complaints Continued... (Page 4)604+ reviews added so far. Upset? Call Woolworths corporate: 1-800-638-434
I am a regular shopper at Woolworths at Orion in Springfield Lakes Qld. Last Saturday May 7 as I was carrying my groceries to the car park I witnessed the trolley man while maneuvering a line of used trolleys collide his line of trolleys into the front of my vehicle - a 2011Mitsubishi Lancer scratching the paint work across most of the front of the vehicle. (see pic below which shows the middle section of the damage).
While I was initially very upset and have since sourced a tin of spray paint for $32.99 and will repair the paint work, I would on reflection like to offer this suggestion as one day more serious damage may be done to a customers vehicle. Suggestion 1. Perhaps when that a line of trolleys need to be collected that some training be provided that only a small number of trolleys be moved at any one time. Suggestion 2. That two staff be engaged in the process to provide extra support in the process.
On Saturday the 30th of April 2016 I purchased 6 x Satay Style Kebab RSPCA Aprroved Chicken At $1.00 each. My receipt no. is "STORE 1178 POS 081 TRANS 5767 0801 11:37 30/04/16". I have provided a photograph of 2 of the items which are unsatisfactory. These should not have been offered for sale as they are only 60% in volume. I am a loyal customer however this has brought your quality of products into question
I purchased a $100 gift card from Safeway dingley as a gift and when the recipient went to use it they were told the card was not activated. I contacted Woolworths and completed the questions they asked me to prove I purchased it. Then they told me the funds had already been spent and that this card was not purchased at dingley Woolworths but at a big w. So first I was told it was never activated and now Iv been told the money has already been spent on the card.
This is false information as I know for a fact that my mother tried to use it at clarinda safeway and was told it was not activated so it could not possibly have been used else where. I have given the gift card team copes of my statement and all of the information I have. Also, this card was apparently used the very next day after I purchased it 240116 to the exact amount of $100. My mother the card recipient did not shop that day anywhere and has never shopped in the store they claim it was used.
The whole time I have been liaising with the gift card department I have not been given a name of who I have been speaking with via email. Their tone has been accusing and disinterested. Now they have finally claimed to put $100 on the gift card we have, and they did not even sign off in any way. I literally got no apology at all through out this process, no acknowledgment of their error! So rude! I can't believe how unprofessional this has been and how much they have lacked in basic customer service! So much for the customer is always right, I have been spoken to as if I am a lying thief.
Today I received my online order and all my cold stuff was off. I contacted the online department and they have issued me a refund on the off items. I had been ordering on line for a while up until a few months ago when every time that I would get me order the cold items never felt cold enough, so I thought I would try again as it is convenient for my family, unfortunately it will be the last time I will be using it as even though a refund has been given I now need to go to my local woollies which by the way I dislike going to as there is never anything on the shelves and never enough staff working and we seem to get all the crap when it comes to fruit and veg.
I really think that you need to look at the cold side of your trucks or make sure that all the cold stuff is kept in a refrigerated compartment in the truck. I have added the photo of the milk carton when it was received it was blown up (the way they go when they are off) the photo isn't very clear but you can see that it isn't the same as the other one, all the chicken was very smelling. I think if nothing is done about this problem you may end up making a lot of people sick.
I am very upset that I got email from Woolworths saying that my email had won a $1000 voucher to spend in store. I had to make a phone call go number and enter to claim. But it wanted a survey. I just hung up, a big wast of time. It was so upsetting because it gets your hopes up and it is a big take. why tell people that they have won and then let them down.
I purchased some items at the Seadoone Mall store in Doonside KZN. I presented my account card to the cashier who subsequently rang all the items up and once complete she handed me my slip and said I was not required to sign and I could go. I found this rather strange as the option of using a pin number is not available and she did not know whether I was actually the account card holder. I asked her since when the procedure had changed and that how did she know it was me. I could be anyone . She did not reply but began a frantic search around her . She could see I was not going to leave so I asked her again as to when the procedure had changed, She finally replied that it had not changed. So I once again asked her why she told me I did not need to sign?
She finally answered and said that she did not have a pen whereafter she suddenly produced one for me to use. I asked for the Manager of the store and the cashier pointed to a lady that was on the phone behind her. I waited for quite awhile and her phone call never ended nor did she acknowledge my presence. It appeared as if she was busy with a personal call. This store has not offered the service that they used to when I first moved to KZN which is only two years ago.
Often they have no stock of items and long life milk for sale is normally very close to the expiry date and the packaging is damaged in some way or another. Normally handles are not able to be used or box itself is soft and damaged. I am continuously asked whether they can raise limits and am a very loyal customer. However when the client becomes a hinderance to the employees then I guess its time to move to a different retail store that offers quality and friendly service. Very dissatisfied with this shopping experience to say the least.
I work full time Mon - Fri so of course I take up you offering of BBQ chickens weekly however since last Tuesday the 16th Feb I have been unable to purchase one. I work in North Adelaide so the drive home is 1 hour so of course I shop nightly at my local Woolworths Virginia making my mind up what's for dinner on the drive home it is becoming quite annoying that every night since the 16/2 I have not been able to buy a BBQ chicken it is not like I'm turning up at 8.45pm at night I arrive every night at 5.45pm so I am having a hard time understanding that at the peak of trade that you have no chickens.
I am not usually one to complain as I also work in retail however the final straw was tonight when I went into the store at 5.05pm thinking I would be lucky to finally get that BBQ chicken & guess what none to be seen not in the warmer or the hexagon I realize you are in competition with Coles etc re the price of the chook & you may think you are covering it with the signs that say while stock last but seriously you can't cook other size chooks to offer the customers. As I previously stated I work in retail & can understand the mishaps but this is getting ridiculous. I realize that there is new management within the store & it has improved by far however this I would think would be a basic sale.
I did my shopping today at the Woolworths Leichhardt. Store, I thought I would try your select tomatoes diced (Australian) I bought your brand once before but I seem to remember they were Italian tomatoes, so I was happy to see they were Australian this time and whats more they were on special, 80c, I just checked and that is the price advertised on your online shopping site I was not imagining it. Anyway when I got home I noticed on my receipt the tomatoes x 2 when I only bought and have 1, while I could live with that loss of 80 cents I was charged $1.79 per can total $3.58.
I will attach photos. As my buying record would show I am a frequent buyer with a rewards card, I stick with Woolworths because your stores happen to be conveniently situated to me, not in truth because I like the l stores or products, perhaps that adds to my annoyance at this error. I wonder now how often this happens, that something is not only scanned twice but more importantly I was not charged the correct advertised, on line and in store price.
My husband and I went into the Gunnedah Store today the 13/02/16 at about 3.30ish, as I thought I would try Woolworth for a change, we normally shop at Coles Or Aldi's..We are new to town so this was the first time in the Woolworth store. We needed some help so we spoke to a young woman... Her name tag said Nikkita. She may have been in charge or something as she was being approached by other staff members. Maybe I should have asked her what her role was, but she didn't really come across like she wanting to help us.
The reason I am writing this is that she was talking to me while chewing gum or a lolly of some sort and chewing like an old jersey cow. Trust me when I say it was not a nice sight! It was not very nice and a little bit off putting to say the least. Maybe Woolworth need to tell their staff how rude it is to chew gum when serving their customers. When I was younger, my Managers would have never allowed this to happen. You may think this is trivial but, Manners go a long way and this young woman obviously has none.
I bought a packet of Chuckles peanuts yesterday (11/02/2015 )and when eating found that a lot of it was just plain chocolate and not with nuts. Disappointed as I obviously expected chocolate covered nuts and not just plain chocolate. The sell by date on the package is 1 Jun 2016 and best before date is 15 Jun 2016 21:45 10089.
Visited Woolies on Canterbury Rd. on 3/2/16. Driscolls Strawberries 250g looked like not enough strawbs in 3 of the packs on display. Weighed them on the store scales and they were all 210g total. If we subtract say 30g for the pack and the bubble wrap, that's 180g of strawberries, when there should be 250g.
In the other Driscolls punnets on display, 3 contained one strawberry totally rotten and covered in mould. The cardboard tray had a sticker showing they were packed on the 22/1/16 - 12 days earlier. Went back to the same store 7/2/16. 250g punnet looked underfilled. I weighed it on the store scales. 200g. That means it contained about 170g net of strawberries. Someone is ripping us off. Someone should be inspecting the incoming produce, and "The fresh food people"? Bah!
Shopped at the above store on 23rd December 2015, specifically to purchase half leg of ham, piece of boned and rolled pork and fresh vegetables/fruit for Christmas. No half leg hams at all (told by staff member "thats all we have") only about six full legs on display (too big for us), only very large pieces of pork (again too big) and no fresh beans. I was very disappointed so had to shop outside Woolworths to purchase these items. I have been a very loyal customer of Woolworths for over two decades, but I found this experience very disappointing.
I sent an email on 23rd December which asked for verification of my email address. Did that. On 11th January this year sent another email - this time came back "delivery to recipient failed permanently". I then posted a letter to Woolworths on 13th January to Bella Vista address. I have received no correspondence from Woolworths to this date. Could you please respond to my complaint otherwise I might have to shop at your opposition, Coles. Seems these days, nobody responds to anything - just ignore you.
I recently bought a leg of lamb from Sale Woolworths in Victoria. It was cryovac sealed. After I restled the wrap off I found more hard plastic covering over the end of the lamb and removed it. When I had baked the leg of lamb I had discovered another hunk of plastic baked on the side of meat. I had to throw the leg of lamb for fear of toxins from the plastic. No dinner. Far from happy. All the legs of lamb need is cryovac bag Not all the extra pieces of hard plastic stuck hear and tbere on the leg. Very angry that I missed that last piece and angry that there are so many hidden extra pieces of plastic on the leg of lamb!
I attended the Woolworths St Georges Terrace store on the 27th January at 1:50pm and was served by a Staff member in training. The staff member did not speak or advised what I owed. When I handed 50 dollars over I was short changed seven dollars. I went to the service desk and they reimbursed me the funds. I asked why the new employee was not trained properly and was advised we don't have the staff to train.
This is appalling how can you expect staff to give good customer service if they are not trained correctly. Shouldn't staff greet the customer, and advise what you owe and count the change back to the customer to ensure their till balances. Woolworths need to address your training standards so your staff know what's required of them.
It is bad enough to get those annoying phone calls every night about free lights, but to have it shoved in your face going into and out of your seaford store. They are not a charity but people making money from a government run scheme. She could not be avoided as she was standing next to the trolleys. I complained but they told me the directive had come from head office. You could tell people were very annoyed.
This is a complaint about one of your products. I have been purchasing your Woolworths market value pack of 10 burgers for several years and have found them to be excellent however as of late not only your packaging has changed but the shape also. I am not to concerned about the shape of the burger but the packaging of the burgers need to go back to how they were with the freezer paper between each burger as to make it easier to separate. As they are now with no freezer paper they are so hard to separate it ends up that I am re-making the burgers each time I go to cook them. Please if it's a matter of cost I would pay the extra to have them back to the old packaging.
I purchase the Classic Marinated Roast Beef on a semi-regular basis and usually find that the cut of meat is a silver-side roast. However on carving a rather large roast tonight, I found it to be not one cut but a collection of off cuts 'glued' / welded and rolled together. This was obvious by the meat grains heading off in all directions plus encasing an extremely large amount of fat in the center of same. Looks like my expensive roast was a collection of the cutting bench leftovers netted together. Extremely disappointed Woolworths.
Today I purchased some grape in the supermarket at Pacific Fair store, the grape advertised 4.50/kg but I was charged at 15.98/kg. I found out the customer service gave me refund of overcharged portion only. I asked the staff when something like this happened before the item which was overcharged will be given for free. The staff said this was human error have to charge and pay the original price. But after I continue to argue and eventually I got the item for free. Please tell me what is the company policy when this kind of things happen? Just imagine if customers not checking their bills will be ripped off a lot of money.
I am a lacto vegetarian but our household also eats seafood. Because we have no shops within many kilometres I buy frozen prawns, squid and fish in multi kg packs. Often two or more if on special. I ask sales assistants if they have larger packs out the back not "thawed for you convenience" as those are useless to me. These packs clearly state Nett Weight which of course means dry weight before packaging.
In the past your assistants weighed a package marked 5 kg Nett Weight and tried to charge me up to $16 extra for packaging weight. Most staff including many managers were (and still are) oblivious to meaning of Nett Weight. This often caused embarrassment to me in front of waiting customers when I stood my ground against being ripped off. I was told one time to "take it or leave it". Some offered to unpack the contents from its thick double plastic, cardboard box and strapping which I prefer remain intact to ensure more secure freezing at home. Even when unpacked they would charge me 0.2 or 0.3 kg extra for the accumulated ice crystals. I accepted this extra charge frequently through sheer necessity.
I complained to you over 8 years ago that I was being regularly overcharged for these bulk frozen seafood. I was sent an apology and voucher with assurance the problem was fully rectified and would never happen again.
It did though and often. Then I stopped using Woolworths altogether for some years after finding new Manager at local Windsor store to be an extremely arrogant, very tall football type bully. I had asked to see him after still being overcharged repeatedly he said he had never heard of any such directive from above on this subject and that I was talking nonsense when I pointed out consumer affairs had imposed huge fine on Costi Seafoods for similar practices. I didn't go back there and made sure friends etc online were aware of the Woolworth's malpractice. I found many other Woolworths stores to have the same problem on our holidays in QLD, VIC, ACT and other areas of NSW.
I recently went to Windsor store again and encountered same problem but didn't call manager. Explained again to staff the meaning of Nett Weight and described previous manager behaviour. Shocked and said they didn't remember one fitting description. They then used five I kg packages of dried goods in place of Box of prawns. Label was still about 4% heavier than 5 kg net shown due plastic wrappers, but I paid.
I suggested previously that you need to better train staff and supply a set of 1 2 & 5 kg weights for complete accuracy on pre packaged goods. Our lost custom over past few years would have paid for a gold plated set. It would be less expensive than loosing so many customers. I will be copying this complaint to consumer affairs as it really annoys me that you still let this unfair practice continue after so many years.
I went shopping on Friday 22nd January at 7.30am to Woolworths Richmond NSW. After I had purchased all my fruit & vegetables I headed to the deli section to buy some ham, there was no-one around to serve me but I noticed a woman off to the side of the deli section who was placing chickens in bags.
She was not wearing gloves though she was using tongs to place the chickens into the bags. I then witnessed this same woman tearing off bits of the cooked chicken & placing those bits in her mouth then licking her fingers before placing the chicken into the bag. I witnessed her do this with not just one chicken but three (3). I will NEVER be buying any cooked chickens from this store again. Had I not been so horrified I would have thought to film her behavior. If you wish to contact me regarding this my phone number.
Today I went to my local Woolworths here in Colac and decided to get a blue swimmer crab based on the emphasis that they were advertised as FRESH. To me, for crab to be fresh it means it must have come in that mornings delivery. I asked the girl serving I she could confirm when they arrived. She couldn't nor could anyone else begin the counter.
Being such a precious and possibly volatile creature, I just presumed Woolworths would serve FRESH if the description said fresh and given the lack of knowledge behind the counter I decided to trust your brand and its protocols and buy. I also got some marinara mix and was set to have a feast with a couple of friends for dinner. When it came to taking it out of the wrapper it REEKED of a gnarly rancid fish smell.
I knew it was bad but I continued to see just how bad. Taking the back plate off I noticed the tell tale black lines around the edges of all the shell compartments. I took off the plate and instead of a delicious pink and firm liver etc it was black...black and runny with green slimy throughout. It was one of the most foul and disgusting thing my worldy eyes and nose have had the misfortune to meet. Needless to say, there was no dinner. Once everyone helped me clean that up, no one was game to eat the marinara or anything at all from my kitchen tonight.
Blue swimmer crabs are a rare thing here and that's why I wanted that little bit of crab meat in my dish. And might I say, when the marinara was unwrapped, although it didnt stink, the mussels had been sitting around in the fish juices so long they literally disintegrated between my fingers. I cannot express to you how disappointed and embarrassed I was. And can I add, this is not the first time. There is seriously something going wrong in that fish department. I have had to bring back prawns and fish fillets for similar reasons.
Frankly, I'm done with the fish dept. at Colac Woolworths. I bought these today in the late morning. Someone should have checked them for I they did, they wouldn't have been able to put them out. Is it the lack of knowledge of staff to identify the tell tale signs of bad shellfish? Are they educated about smell, black lines, grey meat? Is it a temperature problem in the case? Who's checking it every day, a few times a day especially in these successive hot days? Is it delivery refrigeration?
Is it laziness in getting it out of the truck? All these are possible factors and considering it happens more often than anywhere else in the store, it really should be looked into. Meanwhile, I have had a crap night thanks to this scenario and as I said, thats it for me. One loyal customer exiting the fish deot post haste. Thanks for taking the time out to read this and I look forward to some kind of response soon. Kind regards, Denise. (photos attached)
I made my December account payment on 15 December. Only to receive a call to say my account is in arrears. I explained i made payment on the 15 December 2015 and was told because i paid before the 16 of December the payment is seem as a payment for November even though i made payment on 23 November 2015 for November. I paid other accounts on the same day and only experienced problems with Woolworths. I checked my November statement and it says payment is due on the 10th December so how can the payment i made on the 15th December be for November if i already paid my monthly installment for November? Also where does it state in the Woolworths term and conditions that payment made before the 16 of a month will be for the previous month even if you already made that months payment?
Treat your staff better, treat your customers better, don't try and hush your staff up about the poor condition of your meat, don't leave pallets of chicken mince out in the sun on there own. Pick up your game Woolworths.
I bought chicken cold meat (Woolworths brand) from your Bondi Westfield branch yesterday (Sunday 17th Jan 2016). When i came home i opened the packet and fed it to my little boy and ate some myself. Half way through i said the taste wasn't right as it tasted really sweet and went to check the sell by date on the packed. The expiry date on the package was 25th Dec 2015.
I find it utterly appalling that you keep expired food items on your shelves way past the sell by date and both myself and my little boy could have gotten very very ill. I find it unacceptable that i will now need to look at the expiry dates on all items at Woolworths before i put them in my trolley and will therefore have to go elsewhere.
As you will be able to see by looking at my account (card number 9344668 029579) we are regular shoppers at Woolworths and spend well over $1200 on a monthly basis.
I went into Cumberland Park, SA Woolworths yesterday to buy groceries and tobacco. I requested a pouch of JPS tobacco at the checkout and paid by card. I was in a hurry and foolishly, neglected to check docket while still in store. Once home I opened the tobacco and realized it was a very similar packet but not the JPS I had requested but was Winfield. Consequently I had been charged an extra $5 and could not return because it was opened already.. I am an older, single woman on Newstart. Money is short and I can do without service staff who pay no real attention to what you ask for. It is only a week since I had to return to that supermarket for a refund because I had been incorrectly charged. I can only hope your people actually read this at least but I don't actually believe anything comes of making a complaint.
Purchased 2 packages of salad from Woolworth Strathfield on Tuesday night 12 Jan. Brought the tabouleh salad for lunch at work the following day, Wednesday, 13 Jan. Towards the mid part of lunch, I bit into 2 brown pieces of hard small stones nicely camouflaged with the colour of the salad. In the chewing process, it hurt my front upper plate which I thought partly broke off. The stone further split into small tiny pieces . This is very dangerous! I am only able to capture the bigger pieces of the stone with the image attached below (highlighted and encircled).
I am now very paranoid and scared with the other salad pack that I bought ; and likewise with future purchases. How do you ensure safety with this type of food? What QA measures are in place? How do you compensate me for this scare? I have kept the stone and the picture for reference. Does this need further reporting?
I regularly shop at Metro West Pennant Hills, and up until recently have always had a good shopping experience, but lately the music on the PA system, while not loud, it is a fm station and it is very annoying, the music is dreadful, it may be good for the teeny boppers but it is not very pleasant as back ground music as you shop. It used to be pleasant. Why the change to a FM station? I cannot wait to get out of the shop it is so annoying.
On Christmas Eve I shopped at Erina Fair store, and among other fruit items I purchased 2 mixed fresh fruit slices ( mostly melon and pineapple slices)in trays, priced at $6.00 each. I put them on our table along with cheeses etc, for our guests. only to find that the fruit had fermented quite badly. FRESH? How stupid was I to believe your "fresh" advertising. Perhaps you should look at Hanging (typo) changing your advertising agency. Shame on you. Your company is getting quite a negative reputation. Well deserved, I say.
I bought over $60 worth of porterhouse steàk at livingston in Perth on the 29 dec, we BBQ most of it and found it very tough, the next day we cut some up in very fine pieces to do a stir fry and found the same. I have found since you started putting meat in the stores pre packed the standard had gone down and had not bought meat in store for a while because of this reason.
Homophobic staff vilified me as a member who was also encouraging a member of the public(friend) to also engage on this behavior. This violates your staff code of ethics. When I complained to the manager she told me that she was gay and had no problems from staff. Implying that i was making it up about staff treating me differently. She told me that she would get back to me that afternoon and i am still waiting to hear from her 5 days later. This is professional mismanagement from your manager and the Woolworths corporate team should hear of this. I managed to get a photo of the customer but the staff member quickly ran out the back of the store.
I took my elderly client food shopping, she uses a wheelchair and enjoys shopping with the wheelchair trolley. Woolworths at Elizabeth SA only have one wheelchair trolley and this couldn't be found. We struggled to complete her shopping without it. Another customer was in a wheelchair too so there is obviously a need for more. My client was upset by this.
My husband and I went to your store at Burwood Plaza (Sydney) this morning, as we do every Saturday and left very angry, frustrated and disgusted. First of all, there were only a few trolleys at the entrance. A couple were broken and when we put our $2 in the second-last one available the chain would not release and we could not retrieve our money. We brought this to the attention of your staff only to be told that the matter had been reported. We were not very impressed with the indifference of your staff and do not feel that they tried to or even wanted to help.
Finally, we picked up a basket each and proceeded with our shopping. I had quite a long shopping list this week and as you can appreciate 2 baskets were totally inadequate. Furthermore, I have a back problem at present and should not be lifting/carrying heavy things. We were so frustrated by this experience that we cut our shopping trip short at Woolies, bought our fruit from FreshWorld and left. We went to Coles at Birkenhead in the afternoon and did the majority of our grocery shopping. I am seriously thinking of not shopping at your store again.
On paying for petrol, I presented my Amex card and was not advised that this now carries a surcharge, a fact I only discovered later on checking the till slip. My complaint therefore is twofold, a) that a surcharge was levied and b) that I was not informed that this would occur.
I agreed to do a Woolworths survey online some months ago and although I declined every offer that I possibly could, I then began receiving large volumes of junk email from so many sources. It has taken me months of unsubscribing from various mailing lists as YOU obviously passed my email address along to all these people. I have been so angry about this behavior by Woolworths that is certainly has reduced the frequency of my visits to your stores. It was disgusting behavior from what we would like to believe is a respectable retailer.
At the checkout I noticed large signs advertising 20% off I-runes cards.i purchased a $20 card.On arriving home I noticed I had not received my discount.on returning to the store I was advised the $20 cards were exempt,they pointed out there is a small notice you can read on entering the store.All the advertising in store is very large but nowhere does it advertise the exclusion.i find this very misleading & unethical. I am seriously considering my loyal support of Woolworths for the future.
I Shopped at Canterbury gardens Woolworths in Melbournes outer eastern suburbs the other day and purchased a 2kg pack (24) of the WW barbecue thin sausages. I have been buying these for over 20 years and a loyal customer of yours for over 40. In the last month at two different stores the quality has been discgracefull. Dry, tasteless and hard, obviously something has changed. If so will this be an ongoing thing? Would quite happily do my shopping elsewhere if this continues.
I was doing my weekly shop at Woolworths Belmont, they shop was so out of stock, no 1.25 Coke Zero, no boxes or pkts of 15-18kg boys huggies nappies, no grain waves, & there was some frozen crumbed chicken in the freezer that was on special that wasn't there! Now as a mother of 3 children it's a real pain in the backside when so many things that I go to get aren't there!, I understand if it was 1 thing but it wasn't & it's not the first time this has happened!, so I had no choice to go to Coles to do the other half of my shop as I really needed some of these, this made things quite hard for me as my days are already very busy!
I am writing to inform you of an item that was listed in your catalog that went on sale on Wednesday 28 October 2015 page 11, it mentioned that when you purchased zooper dooper cosmic flavors 24 pack you would get 2 free tube holders, when I purchased this item on the 28 October 2015 at the Woolworth's Bega Store I asked about this offer and they informed me that they did not receive these items, then 2 days later I entered the Tura Beach Woolworth's store to again be told that they did not receive this item, my disappointment was that my children were quite excited to get these tube holders and to be told by 2 stores that they were not available was not good enough that is why I am sending this email, I don't normally complain however in this instance I have a sound reason to, firstly for the advertisement in your brochure that took up half a page and really stood out and secondly not even being informed that someone would look into this for me, we shop at Woolworth's department stores all the time and purchase quite a lot of zooper doopers especially over summer so I would like an explanation as to why you would advertise an item for 'FREE' and not provide it. I look forward to receiving an explanation, what would you like me to tell my children?
Went to store at Taylor's lakes vic on Tuesday 3rd nov. Very bad One register open and long queues. Manager standing looking at everyone and ignoring the unhappy customers. I shop at Woolworths nearly everyday and the customer service at this store is really bad. Not sure if Woolworths even take complaints seriously but I wanted to let you know.
I would like to give my dissatisfaction at not being able to buy the Áncient Animals' book that accompanies the collector cards. I have tried to buy it at my local store (Woolworths Erina Fair) - service desk over the past few weeks since stocks sold out. I have been to the desk on numerous occasions and staff could offer no idea if and when the books may come in. I now have a very upset/disgruntled 5 year old grandson who was looking so forward to putting the cards in the book. If Woolworths wishes to continue with these promotions, which I think are a great learning tool, Please ensure you have ordered/printed enough of the books to cover expected numbers. I will not participate in any future promotions for fear of being let down again.
For the last few week's the stock in Woolworth store Armidale NSW 2350, has been very bad, but today was the last draw for me after going through, the check out, I was forced to go to Coles, I went into the WW store on Sunday about 10.30 only 2 check outs open, bad enough, but half the items, were not there, a sign said in the Deli and cold section truck had broken down, fair enough, but today, still missing items, no name milk 2ltr, today, not even the light bulb I had to get. It is bad enough the magazines, take 5 and that's life has not been on the shelves on a Thursday by 10.0clock I have complained about this before, as we do not have a news agency near buy. I am most fed up, as I live out of town, and have to drive in for my shopping. Not good enough any more.
The Kalamunda branch of Woolworths has a problem with shopping trolley collection. On occasions, at least once per day, the trolleys are left all over the car park in a most random, untidy and bogan manner. The effect of this is to prevent people (customers), from being able to park to go shopping. It is also impossible to walk along the paved area due to the number of trolleys simply left there. The effect of this is to deter both myself and other customers from entering Woolworths in order to spend money.
I now do the bulk of my shopping at Coles which is approx 2 km away. It appears that the old saying that the customer is always right has disappeared and has been replaced with the need and greed associated with today's larger businesses. It should possibly be remembered that the customers actually pay Woolworths and your business advisors don't. Indeed, it is suspected that Woolworths pay their advisors (possibly lawyers and accountants) reasonably large amounts. At the end of the day, do you listen to your customers or ignore them and listen only to your paid staff ?
Last night we went to the new Woolworths at Point Cook and went to bye a roast pork. The young girl just finished serving chicken to another person and and asked me what would I like and I said the roast boneless shoulder please then she just grabbed the roast pork without changing her gloves this is cross contamination and staff should be taught properly and made to do a refresher course.
Sorry Woolies I am getting sick of the quality of meat that is being provided, tonight it was round steak that when I was cooking it produced a full 250ml of water, yes I measured it. Once a week its the skinless chicken breast, I buy 1 and half kg that I still have to get skin off, cut out gristle, cartilage and veins, losing about half a kilo in the process. The whole reason I chose to buy the skinless breast chicken is so I don't have to do this as I am a busy mum. I have taken photographs to support my complaint. It's not good enough, I really think its time you look out your outside distributor of your meat and poultry products as if the standard does not change I will be forced to shop else where for these products just as many people already are.
I am wanting to complain about Select apricots I purchased yesterday at Cardiff NSW. 03 May 2016 - 52153. They are dried apricots - very dry. I use these to make items for charity and normally purchase at Aldi or Coles but for convenience I purchased at Woolworths. The packet has 'Ideal for snacking' - they are so hard I was not even tempted (normally I am when cutting them up). 200g for $5. I certainly won't make this mistake again.
if you spend over 20 dollars you get the latest dinosaur cards, but not if you spend at the cigarette counter...your refused because you smoke, your made to feel like your scum..its ok for them to sell the product and to take your money and make a profit but you are not allowed the rights as other customers. This is discrimination and they deserve to be taken to court over this matter, this was at he Moe store and every local gippsland paper is going to hear about this. Woolworths you are a greedy disgusting company, it is not illegal to smoke or to sell the products so you have no right to humiliate and degrade people who have spent money in your store, my money is as good as the next persons and you take it readily, there is now a small boy who hates you as much as I do......I will not let this matter drop.
I am sending this as I can't afford to keep throwing out food that I have purchased from various stores in Brisbane only to take it home and it being off. I purchased about 3 weeks ago yogurt from your Cannon Hill store and when I went to eat 1 of the 6 pack the next day it had a very funny taste to it so I threw that one out. I opened a second one and the same taste to it as well. I purchased 2 x 6 packs of yogurt ( different varieties) from your Park Ridge store on the weekend and I have had to throw out one lot of the 6 pack as this had curdled. I didn't ring the store as I had already thrown out the receipt. I have shopped at Woolworths for years and would like to continue but as I said in my first sentence I can't afford to keep throwing it out at $5 a pack. This adds up over time.
This evening (25/05/2015) I made a familiar trip to my local Woolworths at Blackburn North Shopping Centre and was extremely dissapointed with the customer service of the cashier whose name badge showed "Brooke." When purchasing my items, the cashier did not even acknowledge my presence, let alone smile, or seem remotely interested in serving me.
I hadn't realised Blackburn North Woolworths installed machine operated cashiers already. She rudely demanded my money and seemed to be pleased when I walked away, just as a machine would do.
I am a regular customer at Blackburn North and am usually very pleased with the service there. I have not yet come across an employee at Blackburn North Woolworths that has disappointed me and made me feel as un-welcomed as I felt today. I am writing today in the hope that this issue will be addressed.
I purchased a block of Danish fetta on 23 May 2015, at Jordan Springs NSW 2747 Woolworths. Upon eating half of it, I noticed that the back of it was completely moldy. I returned the product back within a half an hour. I suggested that they throw the rest out and I demanded to speak with the Manager.
Even though they apologised and refunded my money and gave me a wish gift card, this does not help me having to spend the remainder of the weekend in my bathroom. I did file a customer complaint form in case I would end up in the emergency room. My complaint is I have been shopping at Jordan Springs since it has been opened and there has been a few occasions that I have had to return your products for example your fruit is tasteless, your yogurt has been our of date, your bbq chicken under cooked, lettuce covered by worms. Woolworth do take pride in their motto "the fresh food people" and this is unfortunately not the case. Trying to settle this matter with a "wish gift card" does not help this situation.
Hi my complaint is with Woolworths Nowra in Stockland. Every time over the last month there has been a mistake on my docket and every time a get a grumpy girl with a false smile if a smile at all making be feel like Iam cheap for complaining.
You have to remember this is all in the last month I am disabled so waiting every time hurts. It is never less then a 5 minute wait today 15 minutes. First time scale were out so my shop come to nearly 100.00 dollars more. My water melon was over 50 dollars tomatoes 25.00 and so on. They refunded me after re-weighing every item then charging the right price.
Next my husband buys 3 boxes of Pepsi max get charged over 90 dollars they have a sign on saying 15 a box. They refund then recharge. Freddo frogs got charged full price for each four packet's this time refund with a packet for free. bbq chips maxi got charged over 3.50 a packet but on sale for 2,15 got refund and one packet for free. Tin of milo this time was on sale for 8.00 got charged over 10 dollars.
12 pack of pepsi max got charged 15.00 a packet price was 5.90 got refund. I have always shopped at Woolworths but am getting stressed what if I am missing some I am on a pension and every cent counts and what of all the others out there getting ripped off. When I go back to get my money they should show more respect and not make me feel so bad about it yours sincerely a very unhappy family that shops at Woolworths
My problem is a lot of Australian products such as Birdseye broccoli , Birdseye carrots , BX hand care wash just to name a few things I used to be able to purchase at Woolies Menai are no longer available they are replaced with there own SELECT brands , I purchase these lines elsewhere , what ever happened to CHOICE.
I have an in store card with Woolworths and I fully paid the account. Also wanted them to remove my name on credit betray and to close the account. I paid R1500 via EFT only to find out that I was owing 1370. I was promised by Woolworths that they will reverse the difference on my account I sent the statement to them it's been more than 2 weeks with no response. I'm very disappointed with bad service from Woolworths
Woolworths Ballarat has a customer service operator by the name of Tim. He is a very rude, obnoxious person to be served by. Doesn't smile and doesn't greet customers the way that they should be. He also spoke very rudely to the young girl that served me and my partner last night.
Instead of saying "excuse me Abby can you serve" he said oi to her and pointed to her register. This sort of behaviour is unacceptable. I know this as I used to be a retail supervisor and am mortified that your staff talk to each other in such a way and have rude staff at front end. My partner and I where that disgusted in his behaviour we shall not be entering that store again
See Woolworths are considering putting off 400 staff a couple of suggestions to maybe avoid this 1. Out of stocks you cannot sell blank shelves, my local Woolworths Hermit Park Qld is a great location but poor stock control 2.Have stores do an out of stock report daily and send to HO you will see problems we face. 3. Get the Managers on the floor especially at checkouts occasionally to watch how the customers suffer with poor staffing at registers 4. Side stack and off location displays put fast moving stock in these areas not slow movers to relieve the shelf holdings. But no stock on shelves is the biggest problem.
I purchased four Connoisseur Ice Creams for my children which I always do when I visit your Service Station at Mango Hill Queensland. On this occasion when the children opened the packets the ice creams fell off the sticks into their laps and they were very disappointed. I buy around $200.00 of fuel there every week and I always buy something for the children from your shop. The following week I reported this to the staff and they told me that they test the freezer temperature three times a day. The week after I purchased the fuel and I bought two packets of lollies which were two for $6.00.
These lollies had the price on them and the bins were beside each other. The lollies were made by the same company. On checking the docket I found that I had been charged over $8.00 for the two packets and on going back to see the console operator I was told that they had to be out of same box not one out of each box even thought they were next to each other and both boxes that "2 for $6.00" on the box. I feel that if you were not supposed to take a packet out of each box the sign should have informed customers that the lollies must come out of the same box and the boxes should not have been placed side by side. I feel that this is unorthodox way of displaying and selling goods at a set price.
In their weekly catalogue that ran until the 5th of May, Woolworths Wellard advertised Nescafé 500 gram tin of coffee for $16.00, but at rear of store they had a stand of them ticketed at $19.99. Regardless of if they would scan at 16.00 at the checkout, how many people, more so the elderly, would not buy them, nor question staff. I went to another Woolworths in the area and purchased one at $16.00 and they were well ticketed. Also like to complain about the lack of open checkouts at Wellard, one to be honest. Not everyone wishes to use the self service checkouts
Bought your so called scotch fillet steak, we could not eat it. I am an excellent chef, but this steak was appalling. Your butcher at the Busselton store should be reprimanded over this. All the steak is good for is cooking it up for the dog, if he is able to chew it. A response would be appreciated but from what I have read I will not hold my breath. I very rarely shop at Woolworths as I find all your products very expensive. Love Coles real value and good customer service.
I would like to inform you about disgusting behaviour from one of your store managers . On Friday, the first of this month late afternoon at the Clare south Australia store, assistant manager, Helen Jurgens, verbally abused a staff member in front of other staff and customers! At the same time, insinuating the customers were potential thieves. The staff member was embarrassed and belittled and the customers highly offended. This sort of behaviour should not be tolerated by anyone ...
I bought clothes at Woolworths on sale only to find out that 3 of these items had factory fault. 1 dress was loosing colour, and 2 tops were torn and still new, never worn. I still had proof of purchase. Then Thursday 30th, I went to Hillcrest to return these items and ask for credit. I spoke to the manager, Sharon D, who told me the items were no longer on the system and they can't credit me. Instead she will send the clothes to be checked if they do have problem but that will take the whole month and still she does not promise I will get credit because they never do.
I am fedup with all these excuses. It's your duty to make sure that your garments are of good quality and they are very expensive to begin with. I want my credit as in yesterday! I'm not waiting for a month to get another excuse from Woolworths. I left the clothes with Sharon D at Woolworths Hillcrest and would like to credit according to what i paid for.
Woolworths had Felix cat food on special from Wednesday, April 29 and it is now May 3 - Since then, April 29, I have constantly checked the Dickson store and the shelf is always empty. I live nearby so I have constantly checked. On April 29 at 09.30 am there were only 2 packets of this product on the shelf and only 1 type (there are three different types of this brand).
Ever since then I have made a point of checking - first thing in the morning - late morning - late afternoon and evening. EVERY time the shelf is empty. This is clearly a con on Woolworths part as every other shelf is constantly refilled - but how can that one shelf be constantly empty ?? According to the ACCC this is illegal.
I have seen this happen with other products, and I know that it is no coincidence - I am really angry, and am now looking forward to Aldi and Coles opening up in this area, as this is just blatant and arrogant because Woolworths currently have no competition. I used to be a staunch Woolies customer, but not anymore.
Been shopping at Woolworths in Kyneton for years and for the last year the stock levels have been really bad. Today I went shopping and went to get some milk and there was no milk that's is one thing that a supermarket should have I think it's really really pathetic. Hope we get a Coles soon!
The woolworths at Marrickville metro is poorly managed. The fresh food is far from it. Tonight 27 April the silver beet was clearly old with slimey leaves and many stalks snapped off and tatty. The displays are sloppy and generally untidy. Nobody seems to have oversite of store front of house. The meat section is plain idiotic. How about signs that say beef, pork, lamb! Frozen peas regularly are left at the bottom of the freezer for days. Labels about Palm oil on many products don't explain if it's from a sustainable source. Consumers want that information to make an informed choice. Many shelves were bare this evening. Standards have been slipping for months it's time to lift your game. You need a larger store to meet increased demand.
Went to my local woolworths at jesmond on Sunday like i do every Sunday and spend around 300 a week with you get to milk section and no milk on shelves as usual and the freezer room behind full of milk . I do think no milk on shelves cant be sold when sitting out back .l had to drive to your competitors to get milk what a joke Coles had all there shelves stocked up need to pick your game up and think about your customers .
I went into woolworths redbank plains on Wednesday. I was going to buy a packet of pascal hard jubes which was advertised on hanger as on special for $3 normal price $3.99. I buy these often and $3 is normal price manager told me they had gone up in price this is fraud she has lied to me. went to foodland store next afternoon brought them for $2.59 normal price $2.99. it is obvious w/worths thinks their customers are mugs will be doing my shopping at foodland store from now on.
My second pair of shoes within a year's time. Smart shoes. I cannot keep up. The first pair took back and replaced. Second pair busy to tear loose again. Visit one of your stores in Cape Town and the prices suddenly increased to price I no longer can afford. Extremely disappointing. Even my casual shoes soles underneath has for some strange reason cracked in half which I try only to wear at times. Very big disappointment.
Hello to the team at Woolworths. I have no gripe or bent ego because I shop at Woolworths Wheelers Hill and Waverly Gardens in Victoria and both these stores are managed well and the staff are true blue collar hard working employees. After a busy day there will always be the opportunutiy to whine and complain and carry on like a pork chop because someone looked at you sideways so keep your hat on and smile because when customers want cheaper prices then they cannot have all the bells and whistles also . So this is a message to all the customers who whine as a hobby: Please smile and if you think that you can do better then apply for a job.
Went into store to buy groceries did shopping picked up 1 litre streets blue ribbon vanilla ice cream the price under it said 5 dollars the one underneath said 6.99 then Cadbury was 5 dollars next to it we proceeded to the checkout they charged us 6.99 for the ice cream I said it's only $5 they sent a lady to check she came back and said no it's Cadbury I then informed her she had it wrong she said no it's 6.99 Cadbury is $5 I again explained but nothing was done I am disgusted in the service I received regarding this matter maybe you people need to have a good look at the pricing tags and where you put your products , I will no longer shop in your stores and I will inform my friends on the poor customer service I received .
I always asociated woolworths with quality but i am very dissapionted in the shoe i bought in December last year the sole of the left shoe has cracked and its only a couple of months old , i dont have the slip anymore and i bought it cash i mean come now man if you pay so much for a shoe you would exspect it to last , i am very dissapionted because i realy liked the shoe.
Sunday the 19th of April, I purchase some custard tarts, 4 small in a packet with a use by date of 22/04/2015. When I open them, they weren't even cooked on the bottom and they were soft and doughy. They wouldn't come out off the foil cup. Same day, I purchase buttermilk fruit scones pack of 6, use by 21/4/2015, and they were as hard as rocks. These items were not reduced down, so I believed they were baked fresh that day. Very disappointed with the Fresh Food people for spoiling my afternoon tea with my grandchildren. I did not take them back as I only shop once a week as I live 30 mins away to my nearest woolies, but I did ring the Raymond Terrace store to let them know. But they said ok and didn't even ask my name or any questions. I have taken photos of the items, and I know you might think this is a silly complaint, but I'm sure every one else that brought these items threw them out also
I like the woolworths fresh magazines that comes out.The problem is that you cannot buy any of the ingredients from any of the stores. I live in Melbourne and in one day I went to 5 stores and could not buy any items for the meal I wanted to make . So I went to Coles and got everything in one shop. The other issue I have is ,it does not matter what time of the day I go into one of your store all the shelves are empty except for your home brand (select) which you have shelves of. I do not want to buy select every time I want to buy the original brand. I will continue to get your fresh magazine but I will never buy any of the items from a woolworths store again as you never have any of them and it is a waste of my time and petrol going to your stores. I spent in excess of $100.00 a week on groceries and I now spend that at Coles where I can get everything I need.
I visited a Woolworths store straight after work and always carry my back pack with me! It's easier to put all my stuff in it and normally goes to the shop after I get of the train from work ! My bag always make the beepers go off ! Firstly it is very embarrassing when everything beeps when you enter the store !!!! Anyways because I always shop at woollies I sometimes have products in my bag from woollies in this case it was panadols and a packet of cuppa soup What I expected make the beepers go off ! Anyways firstly why would I buy and pay $100 worth of groceries but steel Panadols and soup that's $3 aprox??? And the Panadols in my bag has been opened already with about 6 already out !! Did not drink 6 Panadols while I was in the shop ???!!!! And the soup packet had one sachet left !!! I surely did not drink six Panadol and ate a packet of instant soup while I was in the shop for opprox 15 min!!!! Just to save a buck!!
Anyways so while I was paying for my groceries the beeper kept going off and the employee asked to search my bag !! I did not mind that as I have nothing to hide !!!!!! He could have called his manager over and took me somewhere private to do that !!! Not infront of the whole store !!!! For everyone to witness !!! Which by the way he did not find anything in my bag that was stolen!!!!!! I left the store upset ! Embarrassed and will not be shopping there again ! Even though I love woollies !!!!! I really do expect some sort of apology! As I am not a thieve !!! Even though I was made feeling like a criminal!!!!!! And the whole situation was handled unprofessionally And why was the lady infront of me not searched as she made the beepers go off also !!!! Is it because I'm not Australian????? Would love to hear from someone!! Am also happy to view any sort of cctv camera footage showing that I have done anything wrong to give the employee a reason to embarrass me!!!
I purchased a Vodafone smart 4 mini phone on 15th April 2015 for $29.00 at Woolworths store, Capalaba Park, Qld. Took phone home and opened the box , charged phone which started at 50 percent charge and then over the next 24 hours went down to 10 percent, instead of going up to 100 percent. I took phone back in its box to said store today only to be told I could not have a refund as I had opened the box. How else was I to set the phone up if I couldn't open the box?
The attitude of the staff was the most upsetting aspect of my complaint, very rude, not interested in listening to my complaint at all. I was told Woolworths do not always give refunds or replacements! Different to what Wooworths advertise! I trust sanity will prevail here and either a replacement phone or full refund wil be granted. I have always been a loyal Woolworths customer, but after this debacle I shopped at Coles today.
I haven been a Woolworth customer for many years. My complaint is about the dominos folder. I have been asking at the store for about 5 weeks to buy one and they keep on telling next week next week. Now 2 days ago I was told that they don't not have any more and won't be getting any in, so now I have a very upset child as she doesn't have a folder to put them in. It has cost a fortune trying to collect all of them, and now have nowhere to keep them. If Woolworth is going to do something like this they should make sure that they make enough! You cannot advertise one thing and then you don't supply, very disappointed.
I have been collecting domino stars from my local Woolworths store and now find that the promotion has come to an end. My daughter is 9 short of the full collection,she also has over fifty domino's from the same collection. We were told over a month ago to keep our till receipts and we would receive domino's when they next became available. My daughter is heartbroken and i am disappointed to say the least. I understand that promotions have to end sometime but to get so many of the same domino's and for promotion not to last long has made it impossible to collect them all. Needless to say i will not take part in any future promotions should i choose to shop in Woolworths in future.
You are Woolworthless. I am totally offended by you using Anzacs in a marketing campaign that up you claim is not marketing- it has your branding all over it. Tasteless, crass, disrespectful and totally unaustralian. Marketing gone sick!
This complaint is in regards to the everyday rewards $30 offer. I followed the steps correctly even though it would have been easier and a lot less travel to shop at the local IGA yet I still have not received the $30. If Woolworths were not able to honour this offer in the time they specified they should not have done it at all. Very disappointed
On 01.04.2015 I bought a Round Toe Block Coura Heel Shoes size I fit on the shop , of which I wanted a sock to fit on unfortunately the sock was not provide then I fit on the shoe without a sock of wich it was my size it was ok without it, little did I know the shoe will going to give me problem wearing it with pantyhose, I bought a shoe rushly then when I am wearing it on Friday the 3 April 2015 the shoe is bigger than than I I thought when I am wearing with a pantyhose, I was very disappointed going to the shop Woolworths in King Williams Town in Eastern Cape, they refused to take or exchange the shoe, I ware that shoe only 2hours straggling I explain to them, but the refused to give me another shoe. My surprise they did not take the shoe for exchange but when I asked to live the shoe because I do not know what im going to do with it they took the shoe. I gave the Manager Maxwell in King Williams Town Branch.
On the 13 April around 19:17 pm I have receive a call from one on your team member. I forgot his name he sound Indian. He said the call was about the outstanding payment that I owe the Store. I have try to explain my purchase was two weeks ago. He said I have been owing the Store R46.00 for six month, when I ask why I was not been notified about the balance. I ask him to check first, I hang the phone. He called again rudely. Demanding R180.00 to be paid urgently.
1.The bottom line its the manner of communication
2.Disturbance of my Leisure time ( CALL AT 19:17PM) DEMANDING PAYMENT
3.RUDENESS OF A CALLER
I will appreciate if my complaint could be considered, as I am not happy about this
My local supermarket at Marden SA has ceased stocking "Continental Dinner Rolls [Soft] 350g Net Qty 6" ; these rolls are in Woolworths packaging but are made by Riviera Bakeries, Adelaide. The manager at Marden and his staff tell me they are now not permitted to stock these rolls [after many, many years] and that if the did, the "Regional Manager would have a fit [my words]. This is said to be a "direction from Sydney". They have had many complaints about the demise of these rolls, which have been deleted. I rang Riviera, who told me they still supplied the rolls to Woolworths Felixstowe store, about 5 minutes up the road from Marden, by car. So now I am forced to shop at Marden then make a special trip to Felixstow to get the rolls! Some customer service, I don't think! I am a senior person and have a WW loyalty card. I sincerely hope the result of this complaint will not see their demise from Felixstowe; if it does, watch out! I am VERY annoyed at the ham fisted way this has been handled and the lack of attention to customer satisfaction.
I want to share my frustration - I have a Coles within walking distance to me in Cranbourne, however as my 4 year old is in to the new Disney Dominos so I had to drive out of my way, battle for a car park only to find out when I finish at the checkout that the store has no dominos.....if you are going to run a promo like this make sure you have stock. The staff couldn't give two hoots, some customer service would be nice....sorry we are out but keep your docket and come back when we have more would have been enough...but NO.
I then had to deal with a 4 year old tantum for the next 20 minutes as he had been waiting all week for these. Not only that most things I purchased I could have got cheaper at Coles. This may be a minor thing that you wont take any notice of, but let me tell you I will be thinking twice before going out of my way to shop at one of your stores.
Very disappointed customer!
Was in Croydon Vic store this morning and pointed out to staff member that they had on open display packaged beetroot that was required to be kept refrigerated at all times between 1-4 degrees, along with ones that could be displayed without refrigeration. They looked at product and agreed that it was supposed to be refrigerated but they responded with " I know they usually are refrigerated, but we have to follow our planogram and it says that are to be on display so there is not much we can do about it, we have to follow instructions" I know you might not think its a big deal but with the recent food recalls I thought maybe your response to the welfare of the consumer would be a bit better.
Every week I order 1 box of Kirks sugar free 1.25 lt Lemonade, most times I try to order on a fortnight basis, this incompetence has been going since November last year. When I go to collect my order, there is insufficient bottles or like today 13/04/2015, there was NOTHING, if I drank Coke, I could buy a pallet of the rubbish no problem. How hard is it to get an order right ? I have placed many orders in my employment without any problems, if I was to make as many stuff ups as the crew at Yeppoon, I would be demoted or sacked.
Why is it so difficult ? Give me the job instead, no more incompetence. NO stars today.
I just like to say I never write in and complain about things but this really upset me today. I went into my Bowral Woolworths today and wanted to get my fresh ham but have found the deli has now gone and you are doing pre packaged lunch meat. I very unhappy with this service, I like my meat freshly cut and have the options of having shaved or sliced and asking for how much meat I want. I know you can ask you deli stuff to cut your meat for you but this takes time. The fact that there is more packing is very bad for the environment.It's a service that has realy put me off going to Woolworths and now we have a new Coles across the road from Woolworth it looks like they will be getting a lot more of my business.
On occasion I have tried your own brand Select, but have been mostly disappointed. I have twice bought your Original Wheaten Biscuits, but will not be buying them again. On both occasions when I opened the pack, I found the first 2 or 3 biscuits to be broken in many pieces. And when I tried to butter others, they just broke in pieces. I have tried other items produced under your own name, but have found the quality to be much inferior to the well known established brands, and although your Select brand is cheaper in price, they represent poor value. So I suggest that you need to lift your game.
I have been a loyal customer to Woolworths, to the Ararat Woolworths, for over a decade and so have many of my friends and family. Lately in the past few weeks and months, every time I go in there it is filthy. Every department looks horrible, shelves are empty and not everyone but a very large majority of staff particularly management, their uniforms are so dirty and they absolutely stink. It has come to my attention and also to my friends and family that shop here and also to many other customers that shop there, the assistant store manager Chris is an absolute asshole. He knows nothing about customer service and how to treat people. His loudness really makes everyone feel so uncomfortable and he disrespects and insults his own staff whilst there are customers around him. Is this the professionalism of a manager that works at Woolworths? He likes to verbally belittle, bully and harass his staff and also a lot of great workers have left because of that asshole! He also swears a lot too especially in front of customers! When customers ask him something he just gives the shortest and blunt answer and the customer walks away regretting that they asked him something in the first place. There are many many wrong things I have seen him do, there is too many too list so I can't name them all.
Everyone is sick of him and all this bullshit with him it is happening too much lately and he acts all smart-ass to whatever is asked to him and he acts like he owns the entire woolworths company. Now as I said I have been a loyal customer for well over a decade and I spend at the very least $400 a week and my friends and family each spend a lot more than that a week. Now because of this asshole, everyone i know and myself who shop there regularly, will no longer never ever again go into Ararat Woolworths. We're all just going to go somewhere else like IGA or Aldi, there's plenty other supermarkets here and I will be telling other people also to not go and shop there at the Woolworths. Because of 1 germ, you are losing hundreds of customers and tens of thousands of dollars. And there are so many other people I know that hate him and wont shop there and won't go in there purely because he is there. Now because i shop there very regularly (not anymore) i would easily notice when something in the staff is different, it is easily noticeable when the staff and particularly the managers work harder because then straight away all the customers know that the higher bosses of this store are coming and they're trying to make it look good so they can cover their asses and make it look as if they're doing something.
If my complaint gets read by somebody important and by somebody who actually cares about the Woolworths store in Ararat and also for the future of this store then please as a higher managers DO NOT tell them when you guys are coming! Just come unexpectedly without notice and then you will see the true face of the store and how rubbish the store truly looks and you will see what we as customers walk into everyday. It is not alright for that prick to bully his staff, let alone do it in front of customers. I don't understand whether he gets enjoyment from that because he seems really mentally sick and fucked in the head. Please, somebody has to do something about him because he is absolutely fucking up that stores image and giving the Ararat Woolworths a shit name. Please no one go and shop in that store.
I am a very loyal customer of Woolworths Supermarket at Lanyon ACT. I have noticed on numerous occasions when I have bought caned or other overseas produce that no used by dates are stamped on or use before a certain date. The latest is Campbell's soup tin. It has a code stamped underneath the can however when yesterday I went to ask if I could speak to the manager (Saturday 11/4) I got four people who all said they didn't know one said that cans last forever and I should open it and taste it to see if it was alright. Finally the manager came who said she too didn't know why it didn't have a used by date that it seemed the code was regularly read by reps from Campbell's on routine inspections. I have had the can maybe 9 months so I am not prepared to take the risk. In future any overseas products that I see no used by date I will not buy and certainly no Campbell's anymore also some Heinz cans have no used by dates. All Australian produce have so much for foreign imports. I have shared this knowledge with my family and friends so they can be aware. I am deeply disappointed as I have always revered your logo for being the fresh food people.
for the last two weeks grocery shopping at many Canberra woolworths store the dominos have not been there.. You hype up the kids with the dominos lure and yet when i shop they r not there for the promos..buying items that guarantee an extra..or the staff don't offer and u have to ask or they run out all together. Lanyon are the only store that seem to have any and they won't accept dockets from other woollies stores. I have foster care children and grandchildren. It's hard enough collecting for them all 4 in total but when the stores run out the kids are devastated. Really really disappointed with this promo. It's been a nightmare.
My complaint with Woolworths Store in Kelmscott, Western Australia is firstly the amount of choice is very limited (other customers agree and have "moved on" to other outlets, the meat is thoroughly tasteless and tough! Secondly, your recent Dominoes promotion I have dutifully spent, to gain the dominoes for my grandchildren. Last week, I should have received 11 dominoes, but was told, the store was "out" and the cashier signed the receipt and said, try and redeem them next week - good naturedly I accepted this, only to be dismayed this week - the receipt says I should have a further 6 dominoes (total 17) but the cashier said "all finished, no dominoes - see they are swapping outside the store"....
I went to the service desk and asked for this complaint to be escalated to the Manager, the operator was red faced and said, there was nothing to be done (although she did offer to call the Manager, which I declined) - as no dominoes available!!. I replied that Woolworths have made a "killing" out of this promotion, what with the parents and grandparents spending to get the dominoes, plus, buying the merchandise and this in a way was false advertising on Woolworths part and that this always happens and people will get well and truly disillusioned with the promotions and vote with their feet as many have already. Why is the Kelmscott store being downgraded in oh, so many ways?
On Saturday evening we stopped at woolies seven hills to pick a a handful of groceries. At the express checkout we were distracted because the girl who should have been monitoring this section had wandered off. We wanted our dominoes we collect for our grandson. To this we left two items in a bag at the express checkout. We went home noticed drove all the way back. The girl on the service desk probably the service manager on duty told me I had not left the groceries. How dare she brush me aside we did not drive all the way back for no reason. The other girl said too bad nothing she could do. Now I know it's not your fault we left the bag but if the girl was in position she may have noticed. Obviously someone took it. To be dismissed like I am lying is such bad customer service. These people are the face of woolworths. We have shopped in that store for 36 years. Probably going to aldi or coles now in the same centre. Train your staff with good customer service skills. Very disappointed and probably not coming back to your store!
My complaint concerns the self serve checkouts at Morayfield shopping centre in Queensland.I have used my own reusable bags for many years and always fill two to three of these bags at every shopping trip.I always have trouble with these self serve registers.They will accept one bag but not two.I am always instructed to call for assistance.The girl who is watching these registers is usually inundated with customers having the same problems so this means waiting your turn before you can even begin scanning.Then when one bag is filled you attempt to remove the full bag and move the second bag into position the same problem occurs.Either the register informs you "please place the correct item in the area" or once again "call for assistance". This happens every time not occasionally.I have on occasions shopped at Coles and this problem does not occur.I have begun to avoid the self serve if possible but if the other registers have queues of shoppers with fully loaded trolleys I have to use the self serve as due to two herniated discs in my back I am unable to stand for more than a few minutes without severe pain.If Coles can have self serve registers without these hassles (also without a staff member in attendance),why can't Woolworths?
Went into Woolworths to get some dinner however no stock of soup. Your Breyani, told me the delivery did not take place. Ended up buying the Durban style chicken curry.
How disgusting! The potatoes were hard, and there were so much tomatoes. Terrible! Cannot believe Woolworth's would approve such a product. Woolworth's needs to be better at deciphering what products they keep on their shelves!
I went to woolies in heidelberg 3 weeks back to pay my account in the morning and I found staff members crying about the treatment they getting from their co ordinator, they feel that they are stupid cause she shouts them in front of the customers and tells them she's been in woolies for a long time. I find that disturbing cause nothing can be done since she's close with the store Mananger, is it fair for other kids to work scared cause management won't take their cries to head. I'm an angry customers cause even a white customer asked if somebody died as they were crying all of them.
I was shopping at a store close to where I am holidaying and was pleased to see that there was a local Woolworths close by at the 19th avenue village on the Gold Coast...the first impression of the store was great! Fresh food departments were fully socked and considering the store was very busy it looked clean and tidy. But with my experience in customer service the last impression is the one that sticks! Saying that, I would like bring your attention to my complaint concerning the service manager and the lack of communication Jodie (supervisor) had, I was standing beside the customer being served and Jodie looked at me and proceeded to finish with her customer, which clearly was a regular at the store, from over hearing there conversation. She then said see you next time, closed the draw, grabbed a piece of plastic rubbish off the counter directly in front of where I was waiting and turn around walking away slowly putting rubbish in the bin and then commenced talking to a male staff member (just saying hello) . I thought she would come back so I waited but clearly her priority wasn't serving. The next day I went to the same store and it was very clear to me once again that she was not in a good frame of mind to be smiling or friendly and in my experience, if you as the customer service supervisor is not approachable or friendly to the customer this gives the company as a whole a bad reputation...maybe she needs a break?
A few months ago I sent you an e-mail about woolworths brand sliced brown bread packaged in plastic that turns sticky and greasy after a few days storage and has to be thrown away. I received your gift card and response which was much appreciated. The problem is that this has occurred again. There has to be something wrong that you have not addressed. The store is Southport Park Qld. I am not complaining about the store. It is a very good store but when you go to make a sandwich for lunch and have to throw the bread away you get annoyed and start to think I had better not buy any more bread from Woolworths.
I have been a customer a Woolworths, Fluschombe Rd, Prospect NSW since it opened approx. 15yrs ago and have a growing dissatisfactions with this store on a number of points. The number of check outs open-often prior to 0900 on a weekday there will be one check out and self serve (3 self serve checkouts) and often one will be out of service. The customer service with personal conversations around the service desk whilst people are waiting in long check out queues. The self stacking leaving multiply boxes in the isle-which is a trip hazard-or boxes/stock trolleys and staff doing the online groceries blocking isle's, so paying customers have to divert to another isle. A car park that floods reducing the available customer parking and spots that remain flooded several days later. Woolworths staff (and there are many) who park in the main car park at the front of the store, limiting spaces for paying customers, worse with inclement weather and just last weekend end just before the Easter long weekend customers doing loops of the car park trying to find a space to do there shopping competing with staff (obvious in their uniforms) taking up valuable parking spaces for customers. Even in the middle of the day when the shop is near empty the car park is nearly full due to staff parking their private cars in prime positions is front of the store.
As you should be aware this is a stand alone store, not located in a shopping complex, there is also a rear car park near the docks that staff can park in but no one does , to allow your customers to park and shop and not divert out of the car park to competitor down the road, as there is also a large 7 block unit complex going up directly next door to this Woolworths, I suggest you address this parking issue before is worsens and your staff go else where. As a side note I have worked with a government department for the last 26yrs and they do not provide parking we need to park offsite and leave our cars to damage and theft, what makes your staff different? that you allow them to take valuable parking spots which should be left for your customers- or is the staff parking more important than customers and profit?
I have shopped at your cooloola cove shop ever since it opened, and now a new manager is there my complaint and four of my lady friends is, lack of stock on the shelves. Lots of silly excuses, not true. This is meats and dry goods, and bread redelivery after 10 30 am. That means if you buy your bread before then,all is yesterdays! We are all going to pool our cars and shop at gympie coles unless this is fixed. Just looks like not much ordering is done. Thanks if any action is taken, but we doubt it.
I am a senior with little money, but i started to collect dominoes. I was told today that the promotion is ended. The promotion is said to go from 4th March to 14th April, it is only the 7th April today, our store in Wellard has not had any dominoes for at least 2 weeks, and i still need 16 to complete the set of 44. I purchased the collector box but now can't fill it, shame on you Woolies.
I am a regular client at Woolworths Rondebosch, I love all the staff at the tills even the floor staff, but the problem I have is your Management, especially the Lady, she does not greet at all, not helpful either. it never was be like that before, you hardly see them on the floor.
Secondly , you never find what YOU LOOKING FOR, LIKE TODAY I WAS LOOKING FOR 6PACK HOTDOG ROLLS AND KEBABS, no stock
it is Friday and the weekend.
My complaint is I purchased a cooked chicken from woolworths mount richmore yesterday 17/01 round 17.00 hours and that was all we had for dinner when coming to dishing up the chicken was still bleeding inside and pink. Which I then had to put into the oven as there was no other food to make. I just feel this is unexceptable . I love my woolworths chickens . Anyhow think you should just check on your ovens or something.
thanking you kindly
I spent about 3 minutes in woolworths tonight, (Casuarina woolworths, Darwin NT) walked in grabbed some oranges and bananas and quickly went to the self sevice cashier to pay. As i was walking out i was stopped by the security guard and asked if he can look in my little bag. I was quite insulted as they saw me walk inside (security was standing with 2 other woolworths staff) I said why? the security said again that he wanted to check my bag i refused and said that i was already out of the shop and told him to check the camera if they were suspicious of me. I was upset as im a regular customer and not once has my bag been checked in woolworths. Think there was a previous incident tonight as it was noisy before i walked into Woolworths. they think they can do that to any customer but all they do is chase good customers away from returning to woolworths. I was then followed by a woolworths staff and the same security and was told i was barred from returning as i refused to let my bag be checked. I responded to the staff and said i have the right to refuse and to please check their cameras if they were so concerned about me taking something. Was very disappointing as I have shopped in the same Woolies for over 6 years. Just shocking.
A month ago approx. I spoke to the regular Manager about poor quality meat from Drysdale store Victoria. I might ad I have been a happy customer for 40yrs until this pig of a manager NEEDS A REFRESHER COURSE IN PR.THERE ARE NOW 3 Supermarkets in Drysdale now Id love to see an improvement THANKYOU.
I bought this packet of Bicarbonate Soda from Woolworths and weighed to use from the packet. To my surprise the packet only contained 250g whereas it is clearly marked as containing 500g.
This is not expected from Woolworths !!!
I feel cheated and I don't know if I can trust Woolworths for other products.
Pickled fish... .not expired ...opened today ..tranferred to another dish ...found an awful looking peace of SOMETHING in it .......immediately placed it in a bottle bottle to freeze and kept the container ..fish is is now in my own container .
So revolted and horrified that I expect immediate attention please for you to collect and analyse what this foreign peace could be ( now frozen) .
Do you slso want the fish and your container ,.I live nesr Valley centre ...Jhb .
Cellphone 0828519701 MARLENE SHARPE
Please, do not sell Ben & Jerry ice cream who has been under intense scrutiny in the US as described by a reputated US consumer association. Ben & Jerry have been found to lie consumers regarding their "quality ingredients" as they like to claim. Sadly it is loaded with glyphosate as well as other unhealthy ones. Read on the court evaluation: https://www.organicconsumers.org/press/organic-consumers-association-win...
Note: make sure you keep updated on imported products for protection against such unhealthy practices of farming and what those products are labelled with.
A employee at Northgate south Australia 5086 her name Sharon she was dispectful annoyed mean nasty not helpful didn't even want to help out me at all.
I was in the Woolworths Macquarie Fields store and purchased a wish gift card and asked for $5o.oo to be put on the card and asked for $190.00 cash out. The cashier mistakingly put $190.00 on the gift card and gave me $190.00 cash out. I didn't realze the mistake tll I got home. I rang the store and said I would bring it back the next day to have it fixed up to which the person on the phone said" that is a good idea as the service manager and store manager will be in and know what to do. I returned today and the service manager had no idea what to do. "oh I will ring someone and find out what do" Then she said. "here you keep the card and I will see what I can do and I will let you know when I find out. I was furious at this response as I needed a gift card and then had to puchase another one with $50.00 on it. I thank her for her help and said I would go home and deal with it through the head office.Well that was a mistake. I was put threw to 3 different people to wich I had to relay the story each. And was finally told that there was nothing that could be done about it. I Asked the girl on the phone to pass it on to someone who could do something about it. I was then told that someone would get back to me in 1 to 2 days. This is disgraceful, this is not my fault. This is a mistake made by a woolworths employee. A multi million dollar compay and they can not even organise a refund. This mistake has really upset me and taken hours out of my day trying to sort it out to no avail. Shame on you woolworthsYou really need to get your act together. Appalling customer service. I would like to think that I get a respnse back from someone.
I have been purchasing Vaalia "Natural" Yoghurt 900g tubs from Woolworths for years, but suddenly Woolworths no longer stocks it, only the sugar-added fruit versions. Coles still sells the "natural" (plain, unsugared) variety, so the manufacturer still makes it. Why then did Woolworths take the HEALTHIEST CHOICE off the supermarket shelf? If you wish to boost your reputation as the healthy, so-called "fresh food people", it does you NO SERVICE in the public eye to stop stocking the healthiest yoghurt option for this old Australian supplier! It may interest you that these days, I hear more and more the customer comment that "Oh, Woolworths only stocks what THEY want you to buy, which is not giving the customer real choice at all." Please consider re-stocking the healthiest version of Vaalia yoghurt forthwith.
Why is the quality of your meat department in the new Deey Why store poor and looks like it’s been there all day where The Mall with Tim the butcher it’s fabulous and why at Dee Why is the meat old and dry so disappointing and the butcher is too busy texting
On Sunday 6/01/2019 I went to shop at Woolworths at Mall@Carnival.
I was absolutely shocked to see how filthy the trolleys were. There was not even any
cleaning equipment to wipe them off.
PLEASE! Food gets put into these trolleys. This is unacceptible!!!!!
IYesterday I purchased a "250 gram" block of Woolworths Essentials unsalted butter at Woolworths Margate and when i weighed the product I had only received 219 grams.
Where I live in Mossman, NQ, we have one option to buy food, and that is in a Woolworths. Since the megastore opened, all other small food retailers have closed, now we have no choice. Our store is open at 6 am, so to avoid the crowds and/or use the only time you have available, this is when you shop. At that time unfortunately, the bread isn't available in the bakery, the deli counter (meats) are still the leftovers from the day before, the deli counter (seafood) isn't stocked at all..zilch, nada! The fruit and vegetable section, has not been restocked, so many items are missing. One would have to question the wisdom of opening that early, if you are not going to staff adequately. So this brings us to the crux, the fresh(?) produce. I gave up buying stonefruit this year except for apricots, because they were rotting before they ripened, ditto for the avocados, I kept buying ones black and/or stringy inside. When I visited the store this morning at 7.30 am, I could not find a punnet of strawberries that did not have one or more rotten fruit in the punnet, the purple grapes were the same, I could not find a bag with no rotten fruit inside. The silverbeet and kale were 2nd rate at best. Onto the flowers, looking for flowers to place graveside, this area obviously, had not been looked at for a while, some bunches were days past their 'display till date', and many blooms were actually dead. When I mentioned this out to a staff member, he very helpfully pointed out that they were discounted, and they were, very heavily discounted, because they were dead!!! I'm sure you are aware that this is an ongoing problem, so don't bother blaming the floods, heatwave or any other handy excuse.
Thanks for your time, and if you thinking of sending me one of those placatory responses, about how important my message is to you don't bother, because we all know how much that means. Just another sign of shareholder driven strategy, and lack of respect for your customers. At this point I would like to mention what great staff you have here in the Mossman store.
Don't forget your customers are also shareholders.
I am a very frequent customer of Woolworth Abbot Street but Also Smithfield. I have had some rather very unpleasant dealings with a female employee at the Abbot Street shop, actually on December 27, 2018. The 1st was when I asked at a cash counter if I could have a word with the manager. The young girl serving me shrugged her shoulder, moved her head towards another female employee, she then whispered something in her ear. The female employee came to me and her body language alone was hostile. I asked if she was the manager and with a swift nod she acknowledged that. I told her the reason; our daughter had done shopping for me from a list I had given her. Emptying the shopping bags I found a packet of cigarettes on the bottom of the shopping bag. We don't smoke in our house and she knew that. I told the "manager" this and asked her for a refund. I was asked for the receipt of the article but I could not provide that. The manager looked at me and said "no, we do not refund cigarettes" and walked away. I called her back and asked if I could change it for another brand and that she would to which I said "if you can do that then refunding can be done too". Woolworth "manager" walked away!
Since then I have been a number of times in the store to buy things and each time I was served by the same female, I saw her name = Karen". Woolworth has many employees but none of them is as notorious as "manager Karen", not many customers have a good word for her and as the reviews go it seems that it is apparent that Karen has got a severe problem.
Not getting a refund for a new and intact item is wrong, I mentioned that I was willing to given my name, address as well as telephone number and email address, to no avail, Karen just walked away.
On another occasion I asked Karen if it was possible to order an overseas drink as my terminally ill husband needs it. Now we have to drive all the way to Clifton Beach to buy at Coles 20 or 30 cans. Karen said "no" and again walked away . I am not upset, I am stunned that a person dealing with public in this way is kept in this demanding job. I look forward to your reply, please do not call me, a text message or email is appreciated.
(Mrs) C. Wilson van der Hulst
One the worst front end services I had took my own bag in self checkout and when I used it she said have to use a Woolworths bag in this area and to made it worst she looked in my bag took things out after I was done then put it back felt like my space was taken away from me , her name was Mellissa blonde person Upper Burnie in Tasmania … cant miss her she always talking to customers at self service instead giving people there space acting like being friendly very rude person … beware customers of this snake very fake at her job :(
My wife purchased Golden crumpets 6 pack bar code 9310043003014 Expiry date Jan 19 from BellPost store on Monday Dec 31st and when we went to use them on Jan 2nd they had already gone mouldy. Considering the time from between date of purchase and date of use by I find this unacceptable by any standards.
I await a response.
Yours Brett Noonan.
Wonderful that Woolworths store were open on New Year's Day, however the staff never felt the same at Besonia , we went to shop for our holiday. Decided to pop in and and have a quick breakfast, ground staff were great, however your kitchen staff and management where a no show waited for over nearly a hour , and to top it all got the incorrect breakfast the garnish was so old.... in my opinion it should just be a quick cake and coffee shop...... very poorly managed ....
i am sick to death of poor service and experience. At 4:00 today I was shunted from one of the two (only) checkouts open to go to the express lane. This was lengthy so I moved to the self serve area.The machine rang up $5.90 instead of $4.50 for a rockmelon, as labelled. The assistant couldn't have cared less until I left the till and checked the label leaving my things at the till. The beans in your fresh food people shop were brown and discoloured. The lettuces shabby and wilted. It's so often like this.
I visited Woolworths Maryborough Qld this am to purchase $380.00 worth of vouchers which are used as prizes for competitions in our Golf Club each week. The person who served me clearly did not want to be saddled with the purchase of gift cards and made this painfully obvious, this is my experience each time I purchase gift cards at this store, some staff are just more rude than others. I was not greeted and when purchase completed staff member said "There you go". If this is such a problem should I take my business elsewhere?
Orders 1kg chicken thighs got to counter to pay $5.50 a kg and was charged $29.50 for ham that is not on woolies got the big eye on you now.have made complaints to the right authorities. Not a very happy chappy woolies.had this happen once before at another store .No regards Brett...PS can't supply products as was taken away and replaced.so left store just so I didn't blow up.but be warned airlie beach woolies next time will have on fraud.(got it).?
In early November this year I approached the Woolworth's Store at
River link Shopping complex and spoke to the store manager requesting that I receive the weekly specials brochure at my residential address via Australia Post surface mail. To date I have not received any brochures. As it is now two months since I made the request, I find the situation unacceptable and urge you to arrange the immediate delivery of these brochures each week.. I can not see why a simple matter is placed in the too hard basket.
Morning, as I have been shopping only in Woolworths supermarkets for over 51 years and 20 of those years as a Deli manager for your stores. I opened the Deli at Chester hill so I can appreciate how busy food departments are. This morning I went into Chester Hill to buy your double pack of round plain unfilled sponges. I asked the girl in the bakery isle had any as I had checked the shelves in the bread isle and display case outside the bakery. They only had rectangle ones which I did not want.
The young girl asked the two lads ( I will call them lads as they do not deserve the respect of being called men ) the oldest one which I think is the Bakery manager or 2nd in charge came over looked at me and I said " Do you have any unfilled sponges " he turned away and at the top of his voice yelled PHONE PHONE PHONE. I gather he had a phone call. The girl found 2 pkt in the freezer. I asked the younger of the two lads, what his name was and when the the oldest one came out the other whispered that I had asked his name. he walked over near me stuck out his chest and said What. As I am 70 I felt quite intimidated. I spoke to Michael who was running the store but feel this needs to be bought to your notice. Thank you for the great service I normally get from Chester Hill and our family wishes you all a Merry Christmas and A Safe New Year
YES I WILL BE VERY SPECIFIC.
Why don't you have all your online offers for Durban on your Christmas cake offers
I was doing my weekly shopping as usual at woolworths, But this time i was shopping at the new woolworths in Coolbellup for the 3rd time, lovely store , plenty of produce but after paying i went to the cigarette kiosk to buy a carton of cigarettes, my 20 year old daughter was standing almost at the next checkout with my trolley waiting for me, The service girl by the name of Chealsea kept looking over at her and asked if she was my daughter, I said yes and she refused to sell me the cigarettes unless my daughter came over to her and showed her ID, MY daughter was not near me and usually doesnt have her bag, I was lucky on this occasion she did, I found the service girl to be quite rude and lucky i had already paid for my groceries or i would have just walked out.
Vitasoy oatmilk has been removed from the shelf this is the only milk I can drink and prefer and it is not being stocked in this store anymore I would like to no why and also why it cannot be but back on the shelf. Woolworths is removing to many items from there stock of grocerys that some customers prefer. Come on woolworths but my oatmilk back on the shelf.
It is actually my father that I’m complaining for. For the last 3 weeks he has not received any brochures from Woolworths not a good time of the year for this to happen. His address is 98 Wehl Street North Mount Gambier SA 5291
I Can’t eat in an enclosed space, kept asking to open the door and the staff kept closing it, when I said I can’t eat in an enclosed space they took my food away...this is incredibly rude. Never felt so humiliated, won’t be eating here again!!!!
Dear Sir/Madam i was in the Ashwood store Victoria tonight around 10.10pm for a return on an item i had misplaced a reciept for..A male customer service person on register served me he took item dissapeared down isles and on coming back (abruptly told me next time you come in make sure you have a reciept as you clearly know you need id for items over a certain amount)I was shocked by attitude to say the least,now i produce id regardless of item amount with or without a receipt as is just common sense to anywhere you return an item.So for his reaction and to be so rude about it and in front of other custormers and staff is uncalled for.I have shopped in this woolworths for years off and on and believe this sort of attitude should be addressed within this store.And customers should not have to explain their actions re id no matter if item is 5 dollars or 50 dollars.
My husband and have shop at valley place Woolworths for several years now. Spending $350 - $550 each fortnight and have seen major changes in the last year which is not for the but the worst. Thursday night when there should be two or more check outs open we find every time we need to ask for service. I know this self check out thing is what you think everyone wants but I am not putting that amount through self serve or waiting for someone to open a check out . Last night was the last straw young lady said I am closed but there was not another check out open. She did serve us then was quite blunt to next few customers. I am only giving this feed back in hope you will look at your store and hopefully fix it for the best ,but if not I don’t care because you have lost our money. $22,100
I was at Woolworths this evening at Marrickville metro at the deli department. I asked the gentleman who served me for 200grams of mortadella and had asked him if he could cut it fresh for me as I wanted it thinly cut. He proceeded to tell me that he had cut the mortadella that was on display only ten minutes ago, but I asked him if he would like it cut fresh as I wanted it thin. He then went out the back and was shaking his head as if he was disgusted that I dare ask him to cut it for me. I watched him as he went about cutting the meat but I noticed that he was cutting the mortadella on a slicer that was filled with left over ham that had been cut and the slicer was dirty. I personally understand that it is all cold meats that are being cut on these slicers but having worked in the food industry myself and having used meat slicers before I have always wiped the slicer after each use.
When he went to wrap my cold meat up he walked over to where his co worker was serving and whispered something to him and the co worker looked in my direction and said to the gentleman that served me in a laughing voice "good luck".
As i walked away i heard the gentlman that served me telling his co worker that i had asked him to cut the meat in a loud voice and they were talking and laughing as if i had asked them for their right arm.
I am totally disgusted with the behaviour of both men and the fact that this isnt the first time I have had issues with the deli department but have never complained about it, but tonight I'd had enough of this behaviour and was not willing to let it go. I expect something to be done about this as I refuse to buy my cold meats from there again just to be made to feel like I inconviencing the person behind the counter. If your workers dont understand what customer service is then I suggest they get some training.
Thank you for your co operation in this matter.
Yesterday I purchased an Asian Salad Bowl from your Woolworths store at Burleigh Waters, Qld. Upon eating the salad I crunched down on a piece of what appears to be hard plastic material and almost broke my tooth. It would appear that this hard material has fallen into the salad during the manufacturing process.
I was very annoyed that this could occur and worried that I could have swallowed it. I've attached a photograph of the piece of material mentioned and also of the label on the salad showing the date, location and time of manufacture.
Can someone please contact me to let me know what is going to be done about this and what compensation I can expect to receive. I am a regular Woolworths shopper and feel very concerned that this occurred and it makes me very wary to purchasing any of your ready to eat pre-packaged food products.
On the 04 November 2018 I visited Hillcrest corner Woolworth food store. I joined the quee and when it was my turn to be assisted the indicated that I must go till number 6. When I reach that till the cashier and the lady, I later learnt that she is the supervisor on duty at the time were busy with another customer who was not in the quee. Both the cashier and the supervisor just ignored me as I do not exist till asked as what was going on. She just said sorry. She continued assisting the customer who was not in the quee. Please note that that customer was carrying clothing items. I was left confused and my place in the quee was taken by other customer. No body cared except the cashier who was working in till number 5.
I am very angry about this. What is the purpose of quee when supervisor’s special customer does not need to stand in the quee. I feel undermined and may is because I am black. I want this incident to be investigated and appropriately steps taken to those responsible.
A disappointment with Woolworths credit card.
My card had been compromised online and was cancelled. A new card was re-issued and I was told 7-10 working days. On enquiring I was now told that they had ordered a new card for me but did not send it to the branch as agreed(Mall of Africa). They now rectified it. But it would take another 7-10 days to arrive and even thought it was their fault they cannot assist a customer.
This is totally unacceptable especially over the festive time after it being Woolsworth mistake.
No proper stock taking or stock ordering in place, popular lines often not on shelves, and in some instances out of stock for two to three days.This issue raised on 4 occasions with store management and I was told its not their fault that certain lines move quickly????.
Surely management should know how to do proper stock ordering based on customer purchase behavior, and historical purchase data at the store and a have a handle how to run the store properly.
Net result - will not use Woolworths Elridge again as 9 times out of 10 I end up having to go to Woolworths on North Rand Road in any case.
I reallly had a bad experience with the woolworths store inside forest hill chase and wanna lodge a formal complaint about my ordeal.
Store number - 3150
Assistant store manager (Unwilling to help at all) - Shamila Abayakoon
Store assistant - Lucas Hepner
Store manager (Not contacted/not available etc) - Jesse Hughes
Can you please guide me in the right direction to lodge this formally.
0431 218 436
To whom it may concern,
On the 24/11/2018 me and my Fiance whent to go and buy some food from your crossings store.
When getting to the till and having to want to put this on the woolworths card something was wrong so there was a lady that took my Fiance's ID and card to try and resolve the problem. After about 10 minutes she called my Fiance he spoke to the people on the phone. She then said that she needs to void the slip and fax this to head office so all the while standing one side while feeling embarresed because everyone can see there is a problem. So after about another 20 odd minutes passing i decided to ask where she whent as i have arthiritus and my legs and feet are hurting from the standing. I walked to the last till and asked where the manager was and the other lady said i am the Manager so i started to explain that we are waiting for the other lady and to get back to us and i would like to know how long its still gonna take because its a bit embarrasing. She then without listining to the whole story asked me what till i was at. I showed her she walked to the till i asked her to listen to me and what the problem was then she did not need to speak to anyone else while standing at till she replied to me i need to get the story from her (the cashier) insinuating that i would lie to her about something. I than said to Gomotso (the manager) that if she just listend to me she would not have to ask anyone else what happened and she started laughing at me and i asked her are you really lauging right now and with an attitude she said yes she was. She was so rude and unprofessional that even the man that also had a tag that said Manager came and took her away.
Me and my fiance left without the food we needed. I am so dissapointed and i would like a Manager to call me back
Your feedback regarding this matter will be highly appriciated .
OVER COOKED CHICKEN AGAIN. !!!
store ID 1180 010 trans 9050 24/11/2018
Great new store layout.
Obviously new chicken cookers installed.
Chicken as above receipt at 17.19pm cooked 16.10pm. The lower leg portion was that overcooked it had completely dried up. The breast meat was dry and tough. As a regular customer your roast chickens are no longer tender and moist. Please do something about it.!!!
If Coles and IGA can do so should Woolworths. I am not happy as I have previously complained about overcooked chicken and obviously nothing has changed...
The rap music that they play in the store is so loud it is impossible to do your shopping it sounds like a rock concert even the other shoppers were complaining even the manager at East Gate said that it was very loud but could not assist as it head office
There are very few non-Halaal options in your Nelspruit Stores. All Unilever products are Halaal and there are no other non-Halaal product equivalents. An example would be Magnum Ice Cream.
I shopped in woolies at Beaudesert today at 12:55 pm.
I bought I packet of candy canes and was charged for 2.
This is not my normal shopping town and probably wont be returning there for a while.
Many thanks Kim Groombridge
I have a question more than a complaint.
I have been a loyal Woolworths customer for many years however I have recently been puzzled & surprised by the rise in the price of butter I buy.
I have regularly purchased Devondale dairy Soft 500gms (white container) & for a long time it has been $5.00 sometimes a bit more & ,$4.00 when on special.
The last 2 weeks I have noticed that the price has risen to $5.70
I understand that prices have to rise however this is a very big price hike. Wondering what could cause this in such a short time.
Look forward to your reply.
Regards Lavina Staader
P.S. I shop at Beresfiel, Raymond Terrace & Warabrooj.
My name is Gazi Hosain i am a regular shopper of Woolworths Ltd at their Marrickville store located at 463 Illawarra Rd Marrickville NSW 2204On 14/102018 at about 1830 hours me and my family went to Woolworths at their Illawarra Rd store. While we were busy shopping my 2 and half year old daughter placed my wife's I-phone 8 at the Bakery section which gone unnoticed by me and by my wife. After we got back home realized mobile is not with us. We went back to store and had a look every where failed to locate it. We spoke to Duty Manager Mark and request him to check the CCTV footage. He said he is busy now he will have a look next day. Next day we went to police station to file this incident report. Marrickville police station asked to us to call 131 444 to file a report we did so. During that same time while we were on phone with police help line we went back to Woolworths and i was told by Duty Manager Mark that my wife's mobile was taken by another lady customer and the matter was captured by CCTV footage. At that very moment i was talking to police help line and Mark then had few words with police officer who was on duty. Mark told me CCTV will be provided to the police and they can investigate this matter, I was given a event no by police help line which is 71896785.
Since then i tried to call contact marrickville police station and they sort of inform me that they are busy or woolworth did not provide the CCTV footage, So i called Woolworths marrickville store where my wife's mobile got lost. This time Duty Manager Anthony told me that CCTV footage has been provided to Marrickville police and every time i have spoken to them i had very friendly conversation with store management. So i called Marrickville police station and they told CCTV footage provided could not be read.
Today 17/11/2018 Marrickville police called me and told that the CCTV footage is not clear so went back to woolworths to get another copy. But police was told by the woolworths store management that CCTV footage has been deleted.
Before I have spoken to Mark and Anthony both are i believe duty manager and every occasion they told me that it was clear that mobile has been picked by another lady customer according to footage. Now police are telling me totally different story. And bottom line the CCTV footage is been deleted without keeping available copy even this incident was under investigation. More over i was threatened by the police not to talk to store management about this matter.
I am a regular woolworths customer love shpping there. At this point i started to feel that i was not given the care i should be given as a loyal customer.
1. When i first spoken to Mark he was very friendly and willing to help me.
2. He did check CCTV footage spoke to police help line and informed me that my daughter placed my wife's mobile at Bakery section and moment after lady came picked up the mobile
3. Spoke to duty Manager Anthony he also was very friendly and informed that he delivered CCTV footage to police.told me the same story
4. Reason for me call store management according to police that it is stores responsibility to provide CCTV footage to police and police was telling me that they did not receive any call from Woolworths.
5. Finally the CCTV footage has been deleted.
Why the CCTV footage has been deleted even though this case still under investigation ??
Why Marrickville store is telling police so that i cant contact them ??
I feel like i am not cared at woolworths in their store and customer who took my wife's mobile got away. I would like to know why both duty manager were so friendly at the beginning and not so much now??
Is not this way criminal been encouraged ??
I want a explanation. I am thinking about taking legal support.
Card NO : 000053 (Rewards)
I visited your petrol site at Gracemere qld 4702 on Thursday 15 November 2018 at approx 6pm,after filling up my vehicle I proceeded to wash my windscreen, I could only find one watering can and one bucket with on the whole forecourt with about an inch of yellow dirty water in the bottom of it. So I couldn't wash my windscreen
I then proceed to pay for my fuel, and entered the shop I noticed drumsticks on special for $2.00, I went over to the ice cream freezer to get a drumstick and found that their wasn't any, all the favours were empty
I then went to the counter to pay for my fuel, I asked the operater if there were any more drumstick as the ice cream freezer was empty', the attendant said no there wasn't any, I asked abut the water buckets on the forecourt as I couldnt wash my windscreen , the operator just said we bring all,the buckets and watering cans in at 5pm , except for one, as its too busy at 9pm to bring them., this is not Good enough, I won't be return to Woolworth petrol Gracemere , especially when they advise specials and don't have any stock. Also I couldn't even wash my windscreen , I won't be returning anytime soon and will be going to Caltex at Gracemere for my fuel in the future, if Woolworth continues to run it here petrol station like this you have lost me as a customer and I will be telling all ,my friends about this incident
I purchased what was labelled as "Roast Pork" from the heated stand at your store in Malvern Vic last night about 5:15pm. When I got home I discovered it was actually a piece of ham inside a net bag and completely sealed in plastic! Had I lived locally I would have returned to the store immediately but I live in Heidelberg and travel by public transport so that was not an option. (It was a one-off visit to Malvern to attend a market research session.) Needless to say, I wasn't very happy as I can rarely afford to buy meat and only purchased this as it had been heavily reduced in price. (It was marked as out of the oven at 12:40pm.) I am a pensioner and was most upset that I had wasted my money. Not only did I consider it a problem having the plastic bag in the oven, I am unable to consume high salt foods. I hope you will at least instruct your deli staff on the difference between roast pork and ham as well as safe cooking techniques.
Went shopping at Woolworths kinkora Gladstone walked to the service deli and it was disgusting. Looked like the inside and outside glass hasn't been cleaned for a long time, it looked the same as the last time I was there. The way the ham are thrown in the counter to fill a cabinet that they do not use anymore, the products in the caninet were as dry and not well presented. Just wondering if the store manager or the deli manager actually look at the department from a customers view. All I can say is I will not be buying anything from that department.
We have just moved back to the Lockyer Valley from Hervey Bay and two days in a row attempted to buy roast chickens from Woolworths at Plainland. Both times, no chickens?!!! I assumed at 12 noon the chickens would be ready, but not a chicken to be had!
Unfortunately, Woolworths seem to be the only supermarket in the immediate area, too bad for the customers.
We drove to Laidley and IGA had plenty of beautiful BBQ chickens. I will be letting my friends know this, so they don't make a wasted trip to Woolworths at Plainland in the future.
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