Woolworths Complaints Continued... (Page 5)490+ reviews added so far. Upset? Call Woolworths corporate: 1-800-638-434
Hi, I done my wedding registry with woolworths and one of the gifts I received was a large pyrex dish with a smaller one inside. I used the large one twice (which is supposed to be oven safe) when it cracked in the oven. It was basically in half when I removed it. This is not the woolworths "quality" im used to. I have never really been disapointed with a product from woolworths which is why this came as such a suprize. I could not return it unfortunately either as I threw the dish away the same night not realising I could return it.
I live in the Kimberly region of Western Australia. When my twins were six months I requested the store get in side by side seating trolley's. My twins have just turned 2 years old and although the store did get some side by side bassinet trolleys there have. Even no seated trolleys as yet . I have brought this matter up with the last 4 managers and all assure me this will be rectified but as yet nothing has happeNed. I am not the only family with twins and know that this adds to the burden of shopping. I have tried to use the side by side bassinets but most are. Token or the seat belts have been vandalised. I have taken to bringing my own safety clip to keep my children safe whilst using these trolleys but am not always lucky to find a double trolley. This is an ongoing problem that needs to be rectified. I shop almost every second day and find it a real problem and concern that I am not able to use the trolleys without putting my kids at risk , if you have ever shopped with more than one child you would understand the deliema I go through each time I shop.
For many years I have shopped at Mawson in ACT and always had good friendly service. One lady in particular (Megan) on the checkout was always very friendly and accommodating whilst still working hard and efficiently. For some reason a few weeks back she would not communicate except to say Hello - she then took my bags and proceeded to put my groceries through. I couldn't gain any conversation from her whatsoever (no personal issues were ever discussed always friendly day to day chit chat prior to this occasion) when I asked if she was okay she replied "I'm fine" and that was the end of the conversation. When I paid for my goods there was no goodbye - however I noticed on the eftpos machine it had on the screen "Try Contactless". I had assumed this meant that the store was trying a less then friendly approach to get customers through quickly and used to not being communicated with - hence the try contactless. This was an assumption as I now know it is in regard to your eftpos facility. This whole trip left a bad taste in my mouth as I was uncertain as to why I was being virtually ignored, was it policy or simply aloofness on your staff members part! Benefit of the doubt I thought this was a new policy set by Woolworths, the store was being revamped, perhaps the same self serve system as Erindale was to be installed at Mawson meaning less human contact.
Today I returned to the store today with my groceries. I saw the checkout was vacant and the usual staff member was there whom I had once shared friendly conversation with. My groceries were put through without a word. At the end I turned to Megan and said "I suppose this Try Contactless is why you don't speak to me anymore, I think it's ridiculous, rude and disgusting, I shall miss our little chats" and I left the store with pent up anger, disbelief and hurt. The staff member did not respond when questioned about Try Contactless, no explanation, no we're not allowed to converse, simply nothing, I was distraught and left the store in tears, disgust and humiliated.
I loaded my groceries and sat in my car distressed and tearful. I pulled the receipt and rang the store asking for the Manager or Supervisor. After some time I was put through to the supervisor. I wasn't asked my name or for a contact number. My complaint was heard and I was informed the complaint would be forwarded to the manager. On no account was I asked my name, told about the new eftpos facility Try Contactless which is what I'd been thinking the staff member was doing - not allowed to converse. No, just plain rude I've come to the conclusion. The supervisor was informed of the event and that I would take my business elsewhere, anywhere but your store henceforth.
Having worked as Customer Liaison Officer in Perth, WA at FAL for many many years and having had to deal with difficult customers and indeed our own chains, never ever would I have ignored a customer or been barely courteous as I have been treated. I found your store unsympathetic, rude and downright insulting, there was no concern shown for my obvious distress even though I had said I had just left the store and was in the carpark and it was blatantly obvious I was tearful. Nobody requested my name and number to call me back with an answer for my mistreatment.
Poor poor show Woolworths, my custom and respect has been lost.
Mrs J Madeira
I am a regular Woolies foods customer, but recently whenever we buy a cooked chicken, my mother always get ill after eating the chicken. This hasn't happened once, but several times. We bought one recently, still have a receipt, and again he got I'll- that is why I took this initiative of writing to you. What's really wrong with Woolies foods recently ??? Are we safe to even buy any kind of cooked food at any Woolies?
In september 2012 I enquired about pet insurance and subsequently received an email adv ising that if I applied for insurance on line I would receive a $50 gift voucher within 60 days of policy being effected. I subsequently took up the offer.
At the expiration of 60 days in October 2012 I rang Woolworths and was advised that the gift certificate was being sent. Another month passed and I was told that there was a problem with their system and they could not indicate when the gift certificate would be available and they again acknowledged that the $50 gift certificate would be available as soon as their system was corrected. On 24th January 2013 (some 3 months after the gift certificate was due to be sent) I received a gift certificate for $25.
I have since made complaints to Woolworths Pet Insurance who said they would ring back within 48hours and Woolworths general complaints and I was told the matter would be investigated and they would contact me within 4 day maximum. To date I have heard nothing. I woiuld also point out that I have made numerous phone calls in relation to this and each time wasted up to 1/2 hour and on every occasion it has been blatantly obvious that nothing would be done.
there are several core reasons why I shop at woolworths: 1 the staff. 2 variety of brands. 3 Australian made and owned products. 4. reasonable prices. You are slowly but surely destroying all of those reasons.
Keep moving in this direction before to long I may as well shop at Aldi as the only attraction they have is cheap. Before to long Woolworths will be no different to Aldi except you are not cheap.
I do not appreciate the fact that every time I go to shop another one of my favourite brands has disappeared off the shelves. I have been a loyal woolworths customer for many years.
Woolworths in Carlswald midrand, i went to purchase some stuff on my Woolworths account so after selecting what items i wanted and was ready to cash by the till, the cashier asked me for my id document and said i needed it to purchase the stuff that i have taken,she caused a scene by calling the manager i was disgraced in fron of a numbet of people it made me feel like a thief, i am an existing Woolworths account holder and i am going to cancell my account with them, dont getcme wrong guys the food and quality is good but the service is bad aspecially the Woolworths food store in Carlswald Midrand
I have been shopping in Woolworths since I got married 42 years ago & over the years products have come & gone but usually with an explanation but not this time, I finally found a cereal I really like & after buying it for over two years all of a sudden I can't find it anywhere & no-one can tell me why.I do most of my shopping in Warwick Qld, I would like to see this cereal back on the shelf or at least a reason why it can't be.
Regularly after buying milk from Cherrybrook Woolworths the product expires (goes sour) way before the 'best before' date. I have purchased milk from other stores now (coles WPH, and woolies thornleigh) and the problem goes away. So we dan safelyrule out storage and transport on my behalf. (for the record, I put it in a cold bag and drive straight home) Last time I was at Woolies Cherrybrook I inpsected the milk again. When opening the freezer, I was surpirised to find itwas in fact not very cold at all. In fact, I'd happily hang out in that temperature. The mlk carton in my hand was not cold either. To doube check f it was just me. I went and picked up some yoghurt from another section - nice and cold in my hand! So the short of it is, the storage of Milk at Woolworths Cgerrybrook needs to be checked out. Otherwise someone wil get very very ill.
Woolies claims to have
1. Buy something and use your rewards card and get so much off DONT WE HAVE ENOUGH CARDS ALREADY and why do we need a card we are already shopping there???? This is discrimination as we dont want a card
2. Buy 2 get for a less amount what happens to single people we cant use 2 of thing as they will go off again the elderly and disabled loose out as most of them are on low incomes and wont use 2 items.again discrimination the specials are only for families
3. every week for the past 3 weeks I have had to return because the price was incorrect or the item was not correctly put in.
woolworths steaks and many of its fresh beef cuts taste disgustingly of fecal matter because the cattle are fed and raised in disgusting feedlots where the cattle have to eat and sleep and live in their own waste. When the cattle are slaughtered it is impossible to keep the meat free of the bacteria and fecal matter that the cattle are caked in. You can taste it in their beef because the cattle are living, breathing, eating and drinking in their own foul excrement and urine.
To whom it may concern Store Woolworths westfields Liverpool NSW Date - 5th Feb 2013 at 7-30pm I was waiting to be served at the smokes counter another customer was infront of me she payed for her items with change heaps of small change. I was wait waiting and still waiting a good 15min and the supervisor lady did not even say i will be with in the minute or anything kept serving this customer with heaps of change. I give up in discuss in waiting this is not the first time. Just because you have the manopoly of the market does not mean you don't care about people and waiting.
I placed an order with woolworths on line and paid by credit card. They rang and asked for all my details again over the phone. This just didnt sound right and.I never verbally give my credit card details. Because of this i was refused registration and consequently i didnt get my order. I am having a party and had ordered alcohol. on special. (nearly 500 dollars worth). Apparently that special price has now finished as i went today to huy it in store. I had to wait til i could get someone to help me carry and lift it. I think it is so unfair and am complaining of the way i was dealt with,. The difference is over $100. I think I should be allowed to purchase it at he special price and have it delivered as originally planned. My bank has advised me never to verbalize credit card numbers over the phone and all your bank details, they also wanted my liscence number.
I can replaty the message i was left, I personally think it is a disgrace and very curt.
Hope you can understand my decision to NEVER deal with these people again, after this is rectified.
I applied online for a Woolworths store card on Saturday 16.03.13, by Monday, I had no feedback from Woolworths. I sent an email to the email provided on their website to the financial services department, I have yet to receive any feedback from my email. I went into the store in Rondebosch and they put me through to the department. When I spoke to the consultant over the phone she said that the application was denied as the previous card I had was on my maiden surname.
She said they would sms me today to inform me of anything. I have yet to receive that. I no longer want to open an account with Woolworths.
Over the past two visits (I average $120 weekly in this store - over the past 5 years) the checkout has failed to recognise: 1. fruit on special for which I was charged full price - approx $3 more - 2. Reduced price mince because the original barcode for $6.67 was not covered and the new price of $5 did not register.
For 2 I did return to the store, was given a credit and allowed to take the mince for nil but it is never convenient to have to return! Furthermore I was told by the customer service rep who returned the money that I should be keeping an eye out at the check out so that these things didn't happen!
ordered items received package with 2 invoices 1 with the items i received and 1 invoice saying following item to come seprately but never came. contacted customer services 7 times for them to keep asking me for same details now they tell me well signed for .yes i know they where signed for but still missing item and have invoice here to say other item to follow feel like i am being fobed off i would like to say that customer services is really shit and will never buy from you again
We live in Rockingham and have the choice to shop at Coles or Woolworths.. We only shop at Woolworths if we have to,the reason being that whilst shopping we are constantly bombarded by staff using the PA system. I thought this idea went out in the seventies.
The volume must be turned to max as the sound is quite offensive to the ear. If the Pa has to be used I think staff should be trained to say whatever they need to in the shortest possible time without the need to repeat the message sometimes three times .
A soft pleasant voice is all that is needed and not a humdrum raucous outburst that I hear every time I shop at Woolworths. Don,t get me wrong we love Woolies but this problem needs to be addressed in order we can once again shop in peace.
I have come to a stage where I have no where to go anymore. After phoning and e-mailing and faxing proof op payment to woolworth constrantly for the past year, they sill treaten to hand me over, or maybe already did. It has now come to a stage where I have overpaid my account and still no luck. People working in the account department don't even respond to e-mails, and never phone back or follow up. I can provide name for these people. They are even to incompotent to check between only 2 accounts in the payment was made. I have been paying woolworths in the sam account for over 4 years, and all off a sudden the payment doesn't reflect on their system. Absolutely unacceptable to say the least. Further I have send them prove of payment multiple times, and haven't received any response. They didn't care to explain what was going on, just happy to hand the problem over. I even Phoned the company that threatened to continue with legal action and they gave me 3 incorrect e-mail addresses.
What happened to treating customers with repect an providing quality services? Where can I turn to to resolve this. I will also send letter showing that I requested FNB Legal services to resolve his issue, and they told me that they didn't receive any response from woolworths and that it is a lost case. Unbelievable for FNB Legal services as well.
How am I suppose to resolve this issue like this? Keep issueing summons, and no response when the customer try and resolve this issue.
I left my wallet in your store at Westfield Chermside on Saturday and have waited until today for the Chermside Conceirge to be open and go look in the centre lost property. On the Saturday I looked through the store again and asked two people one of which was a supervisor about the missing property and received no help just a "nothing has been turned in".
I have waited and called the centre management at Chermside and according to them the major retailers have their own lost property section and I have been calling them all day and the line is perpetually busy. It is being extremely difficult to resolve woolworths have it tucked away safely or it has been stolen and I should be spending today getting a new license and renewing everything as I leave the state in the next few days and need ID.
I work within woolworths myself and would handle a lost wallet from a regular customer more seriously and dilligently.
Typical Nutritional Information shows that the energy per 100g is 1000kj however per slice = 50kj. There is 7 slices per bag of which the total weight is 352g. This means that each slice weigh +- 50g each and therefore the total kj per slice is 500kj and not 50kj as stated on the Typical Nutritional Information. I am on a low kj diet due to a cronic condition and always trust woolworths to ensure the correct information is stated on their Typical Nutritional Information. How can I now trust the information without having to double check your calculations. I demand an explination.
I waited at the front desk of the Newcomb Village Woolworths supermarket for nearly 10 minutes waiting for change for the trolleys. When I was finally served the staff member said here have a token for the trolley. I told her nicely to take her token and proceeded to go down the road another 10 minutes to Coles. A couple of weeks ago I approached the same front desk and the girl told me they weren't locked (why would I ask for change if they weren't locked) then she proceeded to tell me that the trolley boy was supposed to leave them unlocked and she carried on about it and then finally gave me change. I don't need explanations etc from the staff....just give me the change so I can do my shopping.
Can you please tell me WHAT IS THE BENEFIT of of giving out tokens for the trolleys to customers...I REALLY DON'T CARE IF I DON'T RETURN THE TROLLEY AND GET MY TOKEN BACK!!!! Please leave the trolleys unlocked so us customers can easily obtain them without wasting our time and your staffs time!!!!
I am totally disgusted with the Woolworth store at riverside Tasmania. I have shopped at this store location for the past 6 weeks now and every time i am unable to get a trolley to put my baby daughter in, to make shopping easier. there are plenty of trolleys available at the riverside store, but the staff have them placed in-front of all the other trolley. making it impossible to get access to one. imagine trying to move ten or more normal trolleys just to get to the one you need . (A baby seated trolley)
in saying that, even asking for assistance is impossible in this store, because there is never any one around when you need help. I have stood at a counter where there was 2 staff members working. they both knew I was there waiting to speak to some one. 5 minutes waiting I decided to walk off in total disgust . I wish i got there names to report the young teenagers. this store is not willing to help at all. otherwise the baby trolleys would not be in the position they are always are situated. (NOT ABLE TO ACCESS.)
I didnt get help at sandton woolworths. I wanted to exchange and Lebo told me that i cant, and she told me many reason why i cant. From her i asked her manager. Even her manager agreed to her. From the i went to fourways woolworths for the very something. Their helped me very nice and warm. I wanna complain to Sandton woolworths why didnt they help me? why Lebo with her manager treated me bad? Is it because im black? Is it because im a soft talker? What do i have to do that Lebo and her manager treat me the same as the treat others? Hope you will get back to me as soon as you can.
I received an email from Woolworths wishing me a happy birthday and advising to activate my 10 cent a litre fuel saving offer before shopping at one of the three named stores to redeem the offer, to which I did. On January 2 nd at approximately 5:30 - 6 pm, I attended the Woolworths petrol station on kooringal road in Wagga Wagga and filed up with fuel to return to Canberra and when I proceeded to pay for the fuel, I inquired to the young female attendant as to whether I could use the 10 cent per litre voucher that was on my rewards card. She promptly advised me that Woolworths do not give 10 cent vouchers. I explained to her I received it from your company for my birthday. She again advised me that Woolworths do not do this.
I politely asked her if she could check on my rewards card, at this stage she became very rude and accused me of lying about the 10 cent offer. I could not believe my ears and politely explained to her that I am not lying and that she should check Woolworths policies and I could show her the email on my phone, but she wanted nothing more to do with it and told me to move on as there were other people waiting. I did as she asked, but I have never felt so embarrassed in my life, to be called a liar in front of other customers. I do all my shopping at Woolworths Jerrabomberra and also purchase my fuel at their Jerrabomberra outlet. I believe the young attendant had no right to speak to me the way she did and if this is the sought of service I am going to have to put up with then I will cancel my rewards card and shop elsewhere.
We purchased a 12 pack of Woolworths chocolate/vanilla ice-cream cones, on Sunday pm, 17/08/13. When it came time to open the packet, I first opened the box & removed the plastic bag, then I opened the plastic bag. Then as I held the plastic container to take it out of the bag, the container (which was not sealed together in anyway) came apart. As a result we lost half of our cones onto the floor, where they broke into pieces. Needless to say we had very disappointed little children because there was no longer enough cones to go around. The packaging was clearly inadequate & not suitable for that type of loose goods. To say I am both disappointed and angry, would be an understatement. I await your reply on this matter.
Last week a purchased a chocolate cream cake x2 from woolies. It was the 5th of Jan, the sell by date was the 7th of Jan. When I got home I put them in the fridge. After entertaining my visitors with supper and decided to give them dessert, only to find out after taking a huge bite myself the cream off tasting off. I was so embarrassed..... I never expected this from woolies.
Today 17th January 2013, while shopping at Woolworths Ashmore (Gold Coast) I wanted to purchase several bottles of Home brand Mineral Water. The shelf was completely bare of both mineral water and soda water (homebrand) I asked one of the staff members to please check if there was any stock out the back. The young staff member returned and informed me that there was, however it was still on a pallet and that he would have to speak to his manager which he did and when both of them re-entered the store the young staff member told me that they were unable to put the stock out until later that night and that I could come back tomorrow and it would be on the shelf. Obviously I was not happy.
During this fantastic shopping experience the so called manager who I beleive goes by the name David Brass did not once approach me to appologise, neither did he even attempt to retrieve the product. I then had to drive to the nearest IGA store to purchase the product. Woolworths Ashmore is always quite a busy store, is it too much to ask that the shelves be monitored and restocked when becoming low. We are always having problems at this store, it is about time you actually employed a manager that is customer orientated and who is focused on good customer service and takes pride in the appearence of the store. Please do something about this store.
Woolworths is not selling products during Ramadan. I wanted to buy good South Australian Wall nuts from the QLD Underwood woolworths store like we have done for many months but they do not stock them at the moment so i asked the produce manager why and his reply to me was because it is the end of Ramadan, so i said what the hell has that got to do with buying a good Australian product, i want to support our farmers here in Australia, so he just shrugged his shoulders and walked off. As a result of that i will never shop their again and i will make sure alot of people are going to hear about this.
To Woolworths, I wish to express my disgust with the saturation of your support to the idea of Halloween Day. My family made a visitation to one of your stores today and was shocked and scared by the over whelming visual horror of the grotesque marketing of Halloween. This was displayed by props and staff. Your decision to support this has lost myself and my families support of your business. We will no longer be using your stores to purchase our supplies, as we feel that our children and we should not be subjected to this disgusting behaviour.
went to woolies in plaza coffsharbour bought a lynx item which had ticket saying 14.99 they charged 20.00 when i went to sort it out it took them 20 mins to sort out. the manager was rude tony was his name i think and the girl name kristy??? was on the service desk that day. was extremly rude saying i had the attitude i was upset cause it took so long there was no appology or ny thing i got a refund but that does not excuse the shitty customer service they provided that day just reminded me y i dont shop at woolworths. target has that same item for 13.95 wish i went there
I purchased cigarettes from Woolworths Manly West Qld yesterday. Upon opening the first packet I realised I had been sold the wrong product. I attempted to return the unopened packets today for exchange for what I had requested, the staff called in the manager and I was refused point blank an exchange. I will also be reporting this to consumer affairs.
You have just lost another customer and I will be sure to tell everyone I know.
I'm upset because every time i go to Woolworths I see that the items I buy are the same price but they are smaller. The bakery, the choc cake is half the size now and is the same price, it is disguisting to see I hate going to Woolworths and see the items smaller, but seem to be the same price. In the bakery, the choc cake is half the size, and yet the same price is on them, I think this is terrible and disgusting. Went to Coles and the choc cake was not half like in woolworths, so I would prefer to shop at Coles instead of Woolworths.
Someone from woolworths credit card division contacted me on the 26th June 2013 to advise that I pre-qualify for a Gold Woolworths credit card because I was such a good payer on my store card. I advised that I accepted, he did a credit check on me and approved me for R29500 on the credit card. I received an sms on the 3 July 2013 to say my credit card is ready for collection. I went in with my required documents (my ID is on my maiden surname and proof of address on maiden surname but my credit card was approved on married surname of which I took marriage certificate with as well) which was approved in store and my credit card was open and made available to me. I used approximately R9000 on the credit card and went into a Pick n Pay 2 weeks later and the card wouldn’t work, I phoned into the credit card division and was told that my card was blocked because my fica documentation wasn’t correct.
My question is, how can Woolworths/Absa approve me with a credit card without validating my Fica documentation first? And how can they block my card after providing me with the credit? According to the consumer protection act I am In all right to not pay that credit card and service fees for a service I do not have? I have an Absa credit card which is also on my married surname and have no issues with that so I don’t understand and I have a woolworths store card which is also on my married surname?
I have been a customer in your Mirrabooka store for over 20 years and in the past 12 months the standard has gone down hill. The meat department is absolutely disgusting there is never any stock on the shelf even if its in the brochure. When I have asked for the meat I would like I am told that the truck has not arrived. Some of the cuts of meat I wouldn't even feed to a dog. I shop the same time and day every week by 9.30 in the morning and you would expect the shelves to be stocked. Do you only supply people that shop after lunch? Not good enough....... For your fresh bread department I shouldn't have to ask for stock but again I have too because its never on the shelf and most shelves are empty. I like shopping in your stores because I can find everything I need and sometimes the unusual items. But I am finding I have to start shopping elsewhere which I find quite sad.
I went to the woolworths branch in kerk street to exchange my son's boxers.. I understand that your policy states yhst underwear can not be exchanged but exceptions csn be made especial when you can see thst there is no ways thst that those could have been worn. I was referred to a supervisor/Manager (Pacience Ledumo)and I explained to her that my x took our son for shopping and the bought 2 of those 3sets boxer shorts of the same colour and socks which are not his size and that all I wanted was to get a different colour of the boxer shorts and the correct size of socks.
The lady advised that she can see that those were not opened but they need to be consistent in a sence that they cant exchange for one person and not do for the next which I do not agree with as situations and circumstances are different. I could not speak to the store manager ss I was advised he is on leave. All I want isto exchange which to me seems reasonable since I have explained my reasons. I hope someone will be able to make a decision.
When there is nil completion Woolworth's treat customers second rate. I only shop at George Town Woolworths when I'm desperate because they rate GT customers second class. Last night I wanted one lemon but there was only a pack of 6 for $7.00 available. This is only one example, they don't have much variety because there is no completion in G T. I travel to Launceston to get my weekly groceries at COLES because they are friendlier and very helpful, Woolworths should take a leaf out off their book.
Woolworths have now redone the isles in the Fruit and Veg Isles. Where as before the fruit used to be in the front isles and the vegetables at the back, Woolworths have now mixed up the Isles so that they are intermingled. Whoever came up with this stupid idea obviously does not do the shopping. It has now become very time consuming to find items. I will now be shopping at Coles as I haven't the time to go up and down isles looking for what I want.
Being 1 of 2 main food stores in the main town area of Alice springs , I used to regularly shop at the woolworths store, as their deli and fruit and veg was 1st class and the store made an market day event every Saturday , 2 years ago. I rarely go there now , only if there is something I really need. On 2 seep rate occasions in one rare week that I go that store, the first being on the 24th January, Unfortunately I was in a que that stretched from the self service registers all the way down to the cosmetic section.i went to complain to the desk and query why do you have only 3 registers open and the self service registers open at 11am on a Saturday morning , with a que like this.
Wowever 2 customers were already venting their disappointment to the front end supervisor,(Indian lady). Who I thought walked off to do something about the issue, but walked away and did not return for the 20 mims we were all waiting! The second incident was on Sunday the 1st February, when I went to the deli at about 4.30p.m., when I was served ,I asked if there was any more roast beef . The deli assistant said that it was to busy to slice some. I said to her there was only 3 including myself at the counter , how was that busy?I asked , please could you slice some. She said again, that it was to busy to slice today.
I have been in Alice springs for a few years. And can appreciate the difficulty in getting good staff and staff that can provide a level of acceptable customer service. You want to monitor the level of service and how and what the staff do and don't do in this store, as the level of service and standards , particularly in the deli and fruit and veg are the worst ,I have seen , in the 5 years I have been shopping (less and less ) there.
I have been a customer at Dianella, W.A store since it was first opened, and at the moment will be very glad when Coles will soon take over the IGA store . Firstly, why can't more than one checkout be opened when there is a queue - this seems to be the norm Australia wide. My main complaint is the quality of the meat - I buy Lamb Steaks - tasteless and not tender as lamb should be, but the Scotch fillet steak which we had for dinner tonight was absolutely tasteless and tough. The wording on the back of the package goes.. We Aussies are passionate about our food which is grown by Aussie farmers and supposed to be top quality meat etc. a laugh!! The mince hasn't even got the taste as it has in years gone by . It's no wonder there is now a queue at the Butcher Shop,which I will be joining, until Coles opens and then I'll see what their meat is like, otherwise back to the Butchers.
I bought shoes at Sandton city branch on Thursday 22 January 2015, Friday morning I realised at work the shoes are too big that's when I decided to exchange them at Wood mead branch. I explained my issues to Tshepo (cashier) he called manager Dumisane who was so rude to me telling me I must go where I bought the shoes I was so disappointed by the service provided by the manager I even left those shoes with Tshepo (cashier) worth R799. 00 I am not willing to pay those shoes up until I get the right size.
On 22/01/15 I 'bought midnight beauty seedless grapes' from Woolworths store in Croydon (store Id 3216). There was no price tag at the shelf where we picked up the grapes... At the self-scan counter I was surprised to find that the grapes were priced $8.98/kg. I walked back to the shelf to check the price again, when I found that the price was not displayed at the shelf, I asked the attendant if the price was correct.. She assured me that the grapes were indeed $8.98/kg. by this time my husband had finished scanning all the items and we didn't bother about returning the extravagantly expensive grapes (we paid $9.74 for 1.085 kg grapes).
Next day my husband happened to go to the same store again to buy something else. He was shocked to find that the same 'midnight beauty seedless grapes' has a display stating 'was $2.89 now selling @ $1.89/kg '. He called me immediately to find out if I still had the receipt from previous night's purchase. Fortunately I still had the receipt in my wallet. When we questioned the staff at the customer service about the price difference, she said it was the fault of the scanning machine and refunded the extra money charged for the purchase (it was a refund of about $8.00).
My question is how does such a thing happen and customer is overcharged 8 times? Does the Woolworths store know how many customers bought those overpriced grapes that day and never realised they paid 8 times the correct price? How often does this happen at Woolworths? It is impossible to check the correct price of every item from the grocery trolley . Woolworths should track all the sales for those overpriced grapes and refund the money to the customers. Very annoyed about this lapse from such a reputed retail giant..!!!
Unable to get Cougar and Cola from Woolworth liquor department Derby WA, I have been given 3 different excuses. Cougar and Cola was popular and always sold out. It's my favorite liquor and I wish they had it in stock. Please bring this back!
I will never buy fruit and vegetables from Woolworths again. I am sick of throwing out rotten avocados. No more! Does anyone else shop their and find the quality of their food to be going down lately? I would be curious if you had the same response!
In December 2014 I made a payment towards my credit card and I usually pay R1 000 every month. I have now received a statement for January and the installment is R2 000. when I called them to inquire about this , I was told that in December I made an early payment therefore what I paid was not taken into account for December. they have now charged me an overdue fee because of that. I refuse to pay the r2 000 as I did pay my account and I am not in arrears. Apparently they do not cater for advance payment when it comes to credit card. I was never informed about this and I need this to be rectified ASAP.
To the Hierarchy of Woolworths management, I'm a loyal customer who shops at the end of the day after work and I find it excessively inconvenient when I purchase items and the express lane at Woolworths Chester Hill is unopened due to in sufficient staffing. What is the point of having an express lane when it is un staffed? How come Woolworths doesn't hire staff when they are needed. Every time I go there it is an on going scenario, same situation where the staff there simply say use the self service lane or wait behind the heavy trolleyed shoppers. How inconvenient is that when every second counts? I don't want to use automated or self service, I want a person to serve me. I am un satisfied with the customer service to a degree that a lot of my friends and colleagues agree with me. I hope this matter resolves quickly
Good day. I would like to bring it under your attention that I have bought a Woolworths food product without any expiry (or best before date) on the item. On Thursday, 15th of January 2015, I bought the Slimmer's Choice - Chicken & Brocolli Bake, from the Woolworths Food store at the Engen garage in Gardens, Cape Town. There was no best before or sell before date on the product. I have put the meal in the microwave today as per the sleeve and was hesitant to taste it since there is no date on it. The cheesy sauce in the meal tasted sour and was definitely off . There is a number on the sleeve: 11120115. I have taken photos in case you need proof that there is no date on the item. Can you please help me understand why there is no date on this food item and what you will be doing in future to prevent it from happening again.
To whom it may concern, Woolworths are advertising Australian prawns at a discounted price for Easter unfortunately, I have had two unpalatable experiences with Australian prawns which I purchased from two different Woolworths stores…the prawns were bought about four years ago…too afraid to buy since then.
My complaint is; the prawns are too salty…my Aunty also bought prawns from East of Perth, Belmont area (I live North of Perth) and had to throw them away, too salty.
I am annoyed because I am a weekly shopper at Woolworths and am unable to take advantage of Woolworths Australian prawns when on special.
Prawns are the only seafood that is inedible at Woolworths…salmon, lobster, and other sea food is fine.
We are a two car family and share the reward saver card for fuel discounts. i used to be able to get an original receipt that would indicate the expiry date of an existing “voucher”. This has happened for many months. The other day I requested a receipt before any input by service centre attendant, and still got a duplicate receipt with the original suppressed.
I would like to know the purpose of this. If it is to keep the customer “in the dark” about remaining “vouchers” , then I will go back to the original method of getting the voucher on my shopping docket.
Normally if a pruduct I buy is unsatisfactory I either throw it away or never buy that product again. However this seems to be happening more frequently especially with Woolworths Home Brand. Many named brands that you used to stock seem now to be unavailable. It wouldn’t be a problem if your Home Brand was of equal quality
Woolworths Home Brand Fishfingers – absolutely tasteless, appeared to be some form of mash inside the crumbs that was a grey colour. No sign of any fish flakes whatsoever. Will definately not buy again.
Woolworths Home Brand Pizza – a cheaper product than McCann or similar but you seem to have forgotten the topping. We had to add cheese, ham etc to try and make it edible. Very poor quality and will definately not buy again.
Woolworths Broad Beans – please bring back Birds Eye. Your product is inferior and a strange muddy green colour. I bought two bags and had to throw both away.
Today I cooked a piece of Shoulder Pork (1.9kg) that was purchased at Woolworths Dural. There waws so much fat which had obviously been added to make up the weight. After having the pork for dinner (for two people) there is about 250g left. I intend to return the product to Woolworths tomorrow
This is really just a small sample of my gripe against Woolworths. You’re making massive profits so why are you trying to rip off customers. Maybe you have such a huge market share that you are becoming blase and as a result quality is suffering. I’m thinking of shopping at Aldi’s instead.
when if ever will it be possible to buy a packet of unbroken biscuits every time I buy a packet from woollies they are always broken this means that no matter the product they are damaged goods and that’s not good enough do woollies care seemingly not as nothing changes I would like a reply to this complaint however knowing the disregard woollies has for its customers and its products if I do get a reply the shock I would get will probably require a crash team to be in attendance
We bought some mince from Woolworths Beenleigh on 25th march 2014, this mince had a used by date of the 27th march 2014. We cooked the mince on the date of purchase and noticed a rather foul smell emanating from the mince. After trying the mince once cooked the smell and taste was still not right. We believe this product may have been already out of date.
This has cost us an entire meals worth of products as we had bolognaise that night so we used sauce pasta and cheese for this meal. Feeding 2 adults and 5 children is expensive enough without having to throw out an entire meals worth of food because the product is not edible.
We anticipate that woolworths will respond to this matter.
For the last month there has been no Home Delivery at Bankstown Woolworths.. Many elderly people from Bankstown Community are affected by this change and cannot do their weekly and fortnightly shopping because it is too heavy for them to carry the groceries. This has been the main topic of discussion among the seniors. Why did the Bankstown Woolworth manager let go of the previous delivery person before rehiring a replacement. It seems to me that it would be an indication of his management skills to preform a basic management task. The manager “Tony” assured us we would only need to wait maximum a week for a replacement driver but it’s now going on the third week since it was bought to his attention.
We cannot do our shopping because the manager is not competent enough to resolve this basic issue.. We have been loyal customers and all we ask is that Woolworth provides a delivery services for the most vulnerable who can’t carry heavy groceries.
I bought a pair of size 13 school shoes at Festival mall in July 2013. I could not understand why the one shoe after six months are torn in the front. Just to discover that one shoe is a size 12 and the other one a size 13. How did something like this happen as the cashiers at Woolworths check everyting thoroughly? The size 13 is still in a good condition.
I would like to inform you that I have had some very unpleasant shopping experiences in Woolworths Supermarket at Wynnum Plaza, Wynnum West. Usually I prefer to check out with the self service machines as I can use up some coins. Recently the machines have failed to count my money correctly when I put it in on three separate occasions. On the first occasion when I asked for help, the store manager (Deb) told me that as she can’t tell how much money in coins I put in, she was unable to help me.
The second time I put in a $20 note which did not register and had to argue with your manager to get my money back. The third time it did not register my coins, and again when I asked for help, the store manger (Deb) told me that she was unable to check the machine as it only gets reconciled once a month and if I have trouble with them then I shouldn’t use them. I find this both extraordinary and unacceptable! Normally businesses count their money each day and if this was done and there was a discrepancy, then that would account for my money. If the machines are only reconciled at the end of every month then it would be very difficult to attribute any excess money to me as it may happen to others.
I have also experienced poor customer service on other occasions when I have asked about products on special but the shelf is empty. In this instance when I asked your staff for assistance, they ignored me. I am Asian and feel victimised, prejudiced and very unwelcome in their store.
For the past two to three years, I have been buying uniform for staff at Woolworth Alberton branch and I never had any problem. However, this year things seems to have changed. This afterI requested the branch management to sign a declaration of interest form (which is a pre-requisite for for all suppliers rendering a service to the company I am working for). The declaration letter only serve the purpose of confirming that Woolworth is independant and has no business interests in the company that I am working for. The branch management indicated that they could not help me because they are not allowed to sign such documents, which I find strange considering that the letter does not bind Woolworth to anything, but just need a declataion to be made. Please help me in sorting this problem, out because I have R8,414.00 to spend, which I will forfeit if I do not get any resolution to this matter soon.
On the 7th and 8th of April I noticed packets of chips advertised for $2.00. These were on the end of a stand facing the rear of the store. On both sides of that stand they also had chips, so one would think that all the chips there (front and 2 sides), would all be the same price. But when I got home I realised I was charged $2.50. On inquiring I was told they were not on special. As many people don’t check their dockets (I do, as I often found errors in their favor), they would not be aware of Woolworths misleading tactics.
This would be a good case for “The Checkout” program on ABC
One teller was available and I waited in the queue for a few minutes when i was approached by a staff member who asked if i am paying by card or cash because they only accept cards. When i answered that i am paying by cash he asked if i don’t have a card. I then couldn’t pay for my goods and left the store.
I’ve been having this problem for the last 3 months. My family and I only drink woolworths milk for as long as I can remember and I have never had this problem until lately.the customer service consultant at woolworths gateway(umhlanga) think that the solution is an apology and a refund! But the problem has NOT even been addressed because I just opened 2 bottles of milk and guess what? Its spoilt again!! I thought that just maybe the problem was sorted but I was wrong, I dread to think if I had given it to my 6 year old in his cereal this morning. Now have 19 bottles of milk expiry date 13/07/2013 and I won’t even bother opening the rest! Having to carry all those bottles back to the store will surely make me look stupid!I can’t imagine having to have my coffee with any other brtand of milk, if this problem is not seriously addressed URGENTLY!
I bought my 6 year old boy some brown boots for winter at woolies and he wore them twice only but already they are peeling off on the the top. Those boots cost R270.00 and they are the new arrivals for this winter at woolies. I am disappointed because i don’t go anywhere else to buy my kids some clothes. My account is forever up todate but today i have to understand that my R270 is gone in just 2 days.
I want to return the boots since i have the slip still. How am i going to get help!!!
Hello, I have been a loyal customer of your Woolworths store at The Pines – Doncaster East. Great lay out and lovely staff. HOWEVER .. 8 of the last 10 times I have been in to shop over this summer period .. and the last being 2pm Friday Feb 22nd – the wait time to be served has been well over 10 minutes.
Last Thursday nearly 20 minutes! Just one register was open for normal service, one register for 15 items or less one poor staff member at the self serve section and one lady at the cigerette counter!
The staff were apologetic – and it is not their fault is it the fault of the manager in charge of resourcing/rostering!
The stores reputation is taking a hammering amongst the community – I can tell you that for a fact .. and next will be social media unless you improve it.
Surely your revenue is down on last year due to this – its no good reducing your costs .. Coles will beat you with their service and inflict further pain. All we wantis good service – partiularly in this side of town where we dont put up with things for long.
I look forward to a speedy response.
I made an order on the 8th of February ( order no: 5487706) for a woolworths online delivery. The time I was allocated was between 5-8. 8 was the latest time I could have anything delivered as I started work at 8.30. The driver was over an hour later than 8 and arrived at quarter past 9 in the evening with melted prawns and fish. I rang up at 7 to ask when the food would be delivered and I was told 7.45! I called up again at 9 and spoke to the manager to express my frustration. This is unnacceptable. I was an hour late for work and had to pay a fine as well as not being able to eat dinner before going and having to buy dinner elsewhere. We had to throw the fish away as we couldn’t put it back in the freezer and had no time to eat it. I was told by the manager we would get a refund for the frozen goods but we haven’t and it has now been 2 weeks. This is extremely poor service from woolworths, it is clear that they don’t care about customer satisfaction and ensuring that their customers return. A refund on the frozen food (which we still haven’t received) is simply not good enough to resolve this matter. I spent over $300 on the order and expect to receive the service I pay for and I have received not even a fraction of it.
Hi, i placed an order for a washing machine and fridge freezer on friday 8th feb 2013 online. i selected the delivery option of “within 6 working days” and as our new house is not available until 22nd feb 2013, i asked for it to be delivered to my mums address. i paid with my card and left it at that.
quite satisfied that the items would be delivered within the week to my mums address. the following morning, to which i placed the order, i woke up to an email from woolworths to say that they were “confirming your order for delivery on thursday 23rd march 2013″ this is NOT within six working days its not even within the same month…if i had been told this before i had paid for the items i would not have purchased them as this date is far to far away and no good to me! i called the contact number on the website (0844..)
which cost me on my mobile… i told the lady on the phone that this was no good. i asked her why the option was within six days and thrn the items werent going to be delivered for over a month…she didnt particularly seem phased by the time.scale hut said she would try and get an earlier delivery date. she said the order had already been processed and she couldnt change it.
i asked her why it was being processed already as it apparantly wasnt due to be delivered for over a month..she didnt answer the question and informed me that she could cancel it and put the other through again over the phone to ensure i got the correct delivery date as there was one available earlier. i asked her how long the refund would take to get into my bank account.
she told me two days. i would have to wait until then as the costs ment i am out of pocket by over 500 pounds!! After speaking to my partner about this he suggested we buy the items on our credit fard and just pay the money off
I bought a bunch of what looked like good bananas on mon.7-1-13 at the Ermington branch of Woolworths and they were absolutely awful. They were black on the inside (not outside )and tasted chalky without any flavour.I was unable to eat them ,so just wasted money.iInow remember why I NEVER buy fruit and vegetables at a super market.It is time our super markets shaped up and stop serving us crappy food.
Woolworths shopping trolleys are some of the worst I have encountered. I have a very sore foot and a bad back and these trolleys are almost impossible to push around. Yesterday I tried out three trolleys before thinking I had a decent one, only to find part way round, that it kept veering towards the shelves. I was absolutely frustrated and exhausted by the time I reached the registers, I am sorry to say I let fly at the poor girl there, I do know it’s not her fault, and am sorry for that. I think Woolworths need to lift their game regarding the repairs and servicing of trolleys, they certainly charge enough for our groceries, particularly when they don’t look after their customers. I for one will be spending more time at Aldi’s and Coles where I have had better trolleys. Shame on you Woolworths.
I have been a Woolworths shopper for many many years. Slowly over the last couple of years I have been disenchanted with initially the meat and then the fruit and vegetables, so much so, that I have found myself buying those products from independents in the same area. I shop at Victoria Point in Queensland. Over this Christmas period while doing my normal weekly shop and rather than making another trip elsewhere, I bought some lady finger bananas. Typically, as I had found previously, they soon became over ripe in a matter of days. Roughly a week later doing the same thing, I though I would give Woolworth’s bananas another chance. These lady fingers, even after 4 days at home, were still as hard as a rock and you could have thrown then against the wall and damaged the wall. I am afraid that the fruit. veges and meat will remain with the independents from now on.
Today at around 3:30 i went to woolworths caltex in eaton and the lady on the counter was rude and lacked all the manners that are integral part of customer service. She was ok with other customers but she didnt greet when i entered the shop for payment and never said thanks while i was leaving. She discriminated me being from asia and i feel extremely offended for this act. I have never come across such a racist during my stay at Australia but today I am very sorry to mention but I personally experienced racism and discrimination at woolworths caltex eaton. I request a strong action over the matter and example should be set so that such ridiculous minded people mend their ways and refraining from earning bad repute for such a big brand like woolworths.
I am absolutely appalled at your service 3 times I have phoned and been on hold an hour which has no doubt cost me a fortune when my bill comes in just to be cut off my poor daughter has not been able to play with her Xmas percent which is broke and all I am trying to do is return it I want someone to call me over this matter as I want to log an official complaint,as soon as my account is paid I will be cancelling this account, 07946739441
I had a $15 off everyday rewards voucher to be used between 17-24 Dec for a bill over $150. I spent $203.09 on the 24 Dec. I forgot to give it to the checkout assistant at the time of the transaction, then remembered as I was putting the final bags in the trolley. The assistant told me to take it to the service desk & they will fix it up. When I got there I was told it couldn’t be corrected!!
I find it poor that a company as large as Woolworths couldn’t correct something so simple. I would spend over $20 000 a year at Woolworths and after this experience I am seriously thinking about whether I will continue shopping there.
I write to report a couple of incidents that occurred last year at Dapto Woolworths. The first occurred when I was in the isle looking at underwear with my daughter A female night packer (the packer) wearing glasses was standing nearby also. Later on, while I was waiting at the checkout, the packer was waiting on the exit side of the checkout with a group of co-workers. I am informed by my daughter and her boyfriend, who were also on the exit side of the checkout, that the packer said to them that I had changed my underwear in the isle with new ones from the shelf, and shuved the old ones under the isle shelf. I believe the packer also asserted that this had occurred on multiple occassions without me having paid for the underwear. Statements from witnesses have been made
The second occurred after I received assistance in finding gravy beef from deli worker. After paying for the gravy beef at the counter a female superviser approched me and said words to the effect of ” I just received a phone call from the deli informing me you stole meat” After I explained that that was false, she went somewere and and came back telling me every thing was fine. These matters were reported to the Woolworths Support Office and it was suggested that I contact the Woolworths manager for an appointment. I did as suggested and faxed him a letter together with my complaint, but there was no response.
I write to complain of a forced bagcheck that occured between late Nov & early Dec 2011 at Dapto Woolworths.
The facts and circumstances are that a female superviser asked to check a bag I was holding. The bag was a backpack packed with the kids pre-school cloths. I refused to open it while explaining my rights under the Bagcheck Guidlines. The superviser became agitated and begun arguing – demanding that I open the bag while co-workers blocked the exits. Eventually a male male night manager or something came and told me to open the bag. With the exits blocked by staff members and security guards, I had no choice but to open the bag. No stolen items were found.
Fair Trading has made an attempt to resolve the matter, but the Woolworths manger denies any breach took place based on signs of entry to do with bagchecks. However, that has nothing to do with Forced Bagchecks .
In view of the above, I seek to have the matter resolved with the scandalous Prohibiting Entry Notices issued against my wife and I revoked, otherwise Ill seek legal action to sue.
I recently was trying to take up a online offer from 14/12/12 for 66% off canvas prints which was valid till 18/12/12 but your server was having issues and I was unable to create canvas on your site from 14/12/12 till 18/12/12. On approximately 15th or 16th December I called both woolworths online and woolworths photo department at George street to report the problem and no one was able to assist and all I got was hang ups by woolworths online operators and promises of phone calls back to help resolve within 24 to 48 hours.
I continued to try and log onto woolworths site and create canvas about 8 times a day every day until finally on the 18/12/12 I was able to log on and created 6 canvas prints when I finally got a call back from a male rep from woolworths online to try and help me resolve the issue. I advised him that after 5 days I’ve finally been able to get on and have created 6 of them but advised him due to offer expirying today at midnight I’m not going to be able to complete all canvas prints that I was after. He asked me to relax and advised that it would be fine and I would be able to get same offer at later date and to ensure this he would need to create a log to guarantee me that I would get this offer at later date. I went through all issues with him and he created log and provided me with log number.
He advised me that at a later date once created other canvas I would need to call up and provide log number and they would have to provide me with a manual code to get the 66% off as per the original offer. The second part was he said let’s stay on the line and make sure that your able to complete your checkout with 6 canvas that are there now with the code that was valid with offer untill midnight that day. 4 of them worked fine with the code provided and other 2 canvas needed staff to give me manual code for as your system started to play up again which they did.
Once this was completed and I was happy with result of completing part of order and being promised extra time to complete rest due to system being down for 5 days I asked to speak to supervisor in regards to having previous staff hanging up on me and receiving poor service. Supervisor provided me with a further discount code of 20% off valid for 1 year as compensation.
On 24/12/12 I called woolworths online to get manual code for 66% off for rest of canvas that I was ready to complete and spoke with Beth whom advised had no employee number and she advised me that this was fine once looking up my account but advised me that canvas items would need to be in my checkout online before code could be provided so as I do not have Internet at home I drove 40 minutes to a Internet cafe on 31/12/12 and created new 4 canvas’s and put them in my checkout which took 2 hours to complete and called back up and spoke to Beth on 2/1/13 again whom advised will not do now and placed me on hold and went to speak to manager with same result even after seeing log created. I asked to stay on hold to speak to supervisor and was advised that I couldn’t and I couldn’t hold as had other calls. I even asked to speak with Nother representative which was declined and Beth then hung up on me.
I ask that you guys stick to your word and provide me with manual code for 66% off canvas as per promise and original offer and also that you train all staff involved with customer service skills and also reprimand staff that hung up on me. My items are in my checkout now and it took a lot of effort from me to travel to Internet cafe and create canvas as per request from your staff.
Woolworths – Macquarie Fields, Sydney. I am a loyal Everyday Rewards customer who On the 17/12/12 at 6:25pm I purchased a $29.00 Vodaphone Recharge voucher from 1 of the self serve registers, I got one of the staff girls to help me as I was having trouble. The girl helped me and left me to collect the receipt printing out, as I grabbed the piece of paper that came out (thinking it was my Recharge voucher), without looking at it I popped it straight in my wallet and left as I am 6 months pregnant and I was with my 18 month old daughter who was crying in the trolley. It was 10:30pm when I thought I better recharge my credit as I had a hospital appointment the next day, I pulled out my voucher I had a at look for the 12 digit recharge pin and it was nowhere.
I had a closer look at the paper and it was just a receipt showing that I purchased a Virgin recharge not Vodaphone. There was no voucher attached anywhere under the receipt. It was too late to call Macquarie fields Woolworths as it was closed by then. I then went to see them at 7am the next day, and I spoke to the morning Manager there Michelle, she was no help at all, she asked me if I can wait or come back later as she will need to call the night manager that was on the night before to see if someone had left my voucher behind the counter etc, etc, and also she will need to print off some report off the register to prove I had purchased my voucher from where I said I did. As I had an hospital appointment at 7:30am I couldnt wait around so I told her I will be back after my appointment.
I returned to see her at 12:30pm Michelle was on her lunch break, lucky for me she was just on her way back from her break, I waited for about 20mins and Michelle came to me a bunch of paperwork showing that I had purchased a voucher from there, yes but I didnt get a voucher I only got a receipt! she then said if I can bring the Virgin voucher back she can cancel it and reissue me with a Vodaphone Voucher otherwise there is nothing else they can do. I told her numerous times that I never left with a voucher I only had a receipt! she then said she will need to go and see another store manager, I dont know who coz he/she never came and showed there face, they just hid behind the walls and just told Michelle to tell me there is nothing else they could do, so basically I paid for nothing!
Michelle made no effort to help me, she just gave me the run around, made me wait, come back, and still nothing! Thanks alot Woolworths, Thanks for nothing! I deserve some sort of compensation for all my travel and time leaving my daughter with my Mother so I can try and go and get my credit and public transport reimbursment for travelling to and from Woolworths 2 different times a day, but most of all a refund for $26.10 that I paid for my Vodaphone recharge I never left the store with.
I was shopping at umina woolies on sat 29-12-12 at abt 6:15 there were 2 big registers open plus 3 items regusters & 3 self checkouts opened & at least 30people lined up at items & self checkouts & 4 at normal registers as i am a local & its holiday time i feel that to stand in a lineup for more than 5mins i find very annoying & the young at self checkouts never appologised for the wait but was too busy swinging her keys around while customers where getting annoyed with the wait because 2 self checkouts were closed apparently due to crashing all we asked as customers is to be informed of what wait was all about but the young wasnt even intetested in her job i will never shop at that store again to incompotent staff members ….
Since the 28 Nov 12 until 1 Jan 13 Woolworths in SA has been offering 2 for 1 at BWS for Matua Marlborough Sav Blanc. On 2 occasions I presented the dockets to two separate BWS outlets, to be told that they don’t have any of the wine in stock. On both occasions I left without purchase. This is a blatant case of misadvertising to get customers to visit BWS in the expectation that they will buy other product. It also shows the lack of Woolworths commitment to honouring company commitments (The dockets do not suggest the offer is while stocks last). I have better success with these type of offers with Wollworths’ competition and will be using them in future. I shall look on these offers with much suspicion and distrust in the future. In a time when trust is a rarefied comodity in retailing, Wollworths management should taks a careful look at their fraudulent promotions.
I recently shopped at Woolworth Nightcliff in Darwin nt, I was extremely disappointed and angry in the customer service I received, I was there to ask for a refund on two item I ha brought which I was charged wrong for I receive emails from you and I know that if a customer is charger wrong they then get the whole amount of the item refunded to them which I was not.
The ladies at the service desk continued to argue with me and tell me I was wrong.! They. Then only refunded one amount of part of the item. I am upset as I have received shocking customer service and was not even helped correctly in the end. I will NOT be shopping at woolworths Nightcliff again because of those two ladies!.
This is a genuine complaint, I do not go out of my way to winge about trivial things.but I am so frustrated and appalled in the quality of produce and lac of staff care and more so knowledge or experience in the dayly preparation in your fruit and vegetable section not to mention disgusting state of shelving in the meat department I worked at this store glenhuntly for six years. So I have seen the care for your customers and the quality dissappear it has no baring on the fact that this store is being refurbished that will not change the quality of produce provided I have shopped at this store for twenty years each time I walk through the produce department I feel sick in the guts with the crap overripe Rotherham and withered mess that you provide your customers with. Yesterday I filmed with my iPhone the wrinkled up yellow potatoes rostering tomates, lettuce with slime apples with spots and the mess on the meat department shelf inc dried blood on rusty shelving with paint lifting.i am posting it on YouTube under the heading woolworths glenhuntly and sending a copy to Coles new world elsternwick who put your staff to shame and a copy to the health department and consumer affairs because you make me sick your staff are lazy dirty and have no commitment providing your shoppers with quality I would be speaking for eighty percent of the shoppers at your store. My name is David baker my contact number is 0419755046.
I purchased a pack of Chistmas Mince Pies this morning as a treat for my colleagues. When opened, they were pale and tasted dreadful. We had to hunt for the filling and the pastry was really disgusting. What a disappointment! Although – why was I disappointed? The hot cross buns I purchased at Easter were as insipid and doughy as these pies. I am 61 years old and have supported Woolworths always but I will not be purchasing anything again. I’m wasting my hard-earned cash. This is not my only complaint as I have had bas service and clothing incorrectly sized during the last two years. What has happened to good old Wollies where you got value for money?
Well I have never seen this happen before in my life, about noon yesterday Woolworths Mowbray store (Nth Tasmania)ran out of shopping bags. I got to the checkout and its taking ages to get through and the girl is very apologetic and when its my turn im told they have run out of bags and are using garbage bags off the shelf to pack peoples groceries, what a shammozzle I feel so sorry for your staff as they were great under such duress and improvising best they could.
It was just an awful experience I should have just dumped my trolley and gone home, packing the shopping into garbage bags was just a disaster, not only me but others in the car park had groceries going everywhere as we were trying to transfer the bags to our cars and the flimsy bags broke and dumped the contents on the ground. Why couldnt they have used all teh available green bags ?
I know they may have an excuse but the other launceston store was out as well so to me the management and procurment leaders employed at woollies may need to think about a career change – It was a bit like the pub with no beer story gee if I turned up at the bottle shop and they said sorry we don’t have any cartons to put your beer in we can put 24 cans in garbage bags for you what do you think would happen !
you know there’s a new Coles being built across the road and after today I cant wait for it to open even though I have never been a coles fan. And you know this doesn’t even start to describe the problems I had when I got home trying to unload the stuff.
I believe one buys ‘supposedly’ good quality at a higher value than competitors for a reason. I bought milk, 2×6 pack of low fat long life milk and a 6 pack of full cream early Feb 2012 so that the milk can last me longer. A first, I received promotional mail saying 1.5l milk on sale, instead, only to find it was 1l bottles in a six pack on sale at the Potchefstroom mooiriver branch. Nonetheless i bought the 3 six packs though disappointed but later discovered it was at selected stores only.
When i opened my second bottle of milk out of the 12 low fat milk pack,in the last week of Feb, i found out it was spoilt. I called in the customer services no. and tried to report the matter. The lady assisting me told me what kind of info was needed so i asked her to give me a call back at 13h30 but she never did. The following Day i called in again and Cindy was very helpful and apologised on behalf of the previous call centre agent and Woolworths Stores. I gave her the information she needed and she promised the matter will be resolved within 7 days, which i did not have a problem with.
Then on monday, the 5th of March, i received an sms saying i should go collect my gift card worth of R150. I feel it is so impersonal and rude of Woolworths to do that without apologising. I immediately called Woolworths customer services to try and understand how do they do that and guess who i got on the call…the very same Akhona who did not return my call. I tried to explain my concern and frustration and she plainly told me she will not entertain my arguement. A cherry on top, when i reminded her that she never returned my call, she did not even bother to apologise!
I wonder why do we keep unconsiderate and unsympathetic people on customer services! Place people like her in other divisions, they are not doing you any good and will chase customer away, like i feel i want nothing to do with your store at the moment. You sell good quality stuff to be honest but such behavior from staff is not acceptable. I was willing to let this go as we all make mistakes both as individuals and companies but this service sucked. The 1 thing i know for sure now is that Woolworths can also be sure of one loyal customer lost!
On Monday the 5th of march i went into woolworths at bateau bay bay village I was In the dairy department when I slipped on some water in the middle of the isle I was lucky I didn’t fall to the floor but was quite concerned that this may happen to someone else so I approached a gentlemen in the isle who was a senior and told him that he required a wet floor sign in that part.
he just looked at me and said there is paper towel there when I looked backed there was paper towel over the whole isle that clearly wasn’t doing anything I am disgusted at this response I am 3 months pregnant and classed as a high risk pregnancy due to previous miscarries if I had in fact fallen to the floor I would have no doubt that is possibly could have caused another miscarry I understand that there was water.
but I am not happy at the fact that the whole store including the meat department had paper towel shoved over leaking water but not one wet floor sign I am so angry that I will never shop at a woolworths store again I will now be going to Coles. I am not upset about the water I am upset at the response of the team member and at the fact it was obvious that there was a freezer and no signs to warn customers of the slip
Hello, For the first time ever I took Woolworths advertising to heart and planned our Xmas fare around the exciting special menu and products – punted in the magazine. Imagine my huge disappoitment and frustration when I got to the Sandton store only to find ….firstly staff didnt really know what I was talking about and secondly after being pretty persistent and finding someone who did have a clue….. to be told “Sorry No Stock” Out wonderful Xmas meal deteriorated into one or two items that I finally located at the Hyde Park store – where staff were again clueless.
I have spent a fair bit with Wollies – not all of which is visible because I dont always have my card on me and felt pretty aggrieved. Lets say loyalty has slipped quite a bit. Im finding Spar a lot more helpful and friendly …….. and its a shame really cause the one or 2 products I did manage to get gave me a taste of what we had missed. You should have visited the store earlier I hear you say ………… and/or we didnt realize the items would be so popular and under ordered……excuses really….not reasons.
When going into redeem the Herald Sun voucher Woolwoths Eastwood Street outlet. What a disappointment it was to have only 4 legs available to purchase all priced between$45-$66 range.On enquiring if there was other legs available the answer was a big NO. Registered disappointment with Manager and told No Rain Checks, but there was a new supply coming tomorrow 24th Jan still no good to take advantage of $10 saving. My feeling was on this promotional gimmick that there was only going to have large legs available.
Cant say it was a rip off because I made no purchase at that extremely inflated price.
I went to the Deli department at Ballina Fair Woolworths and was served by the rudest person I have ever had to deal with first the fact I wanted a quarter of of BBQ chicken (why do you advertise to sell as a quarter if the staff resent having to cut) then god forbid I wanted some seafood and that did not go down well . Got to the checkout and discovered that instead of marking my two items chicken and seafood both chicken . I was not going back to Deli as staff sooooo rude so the nice lady at the service desk checked and said it was cheaper anyway.
I will never ever set foot in Ballina Fair Woolies again and will tell all my friends what a shocking place to shop it is .
I am a pensioner residing in the Lower South Coast KZN and where we do not have many shopping options. I have always been an avid Woolworths supporter but am getting very disillusioned by the poor standard of food items available to us at the Shelley Beach branch.
Yesterday was a good example – Your full cream milk has as little cream as your low fat and fat free versions. Are you trying to save by dispensing inferior products into Full Cream bottles? I think YES. The fat free Sweet Thai Chilli cream cheese container was only 2/3 full – again, are Woolworths stealing from the public? YES
Worst case was your chocolate cream cake!! This delicious looking item has supposedly a layer of cream in the middle throughout. We happened to open the cake up and there is only about 15 mm of actual tasteless cream on the outer circumference of the cake – nothing on the inside at all. Come on you Woolworths guys, is there no Quality Control or is Shelley Beach just a poor relation being supplied with second rate products. I hope someone at WW has the courage to address these complaints of mine.
I’m very disappointed about the service from Woolworths financial service, I’ve send an email on the 2nd of November 2011 No respond from them, I have lost my instore card, and went to one of the branches to request a temporary card I was told Woolies don’t do temp card anymore I must wait for 6weeks for a new card, I was very angry and disgusted, then I ask when did this new rule or policy began, did you inform customer’s if yes what method was used as I receive my statement very month why I did not receive such communication, its inconvenient for me, and need to use my card, preferred Store is Menlyn.
Please send my request and approval of my Temp Card, every case there must be exception. Maybe because I used to work for Woolworths that’s why my complain is not consider.
I went to woolworths Maponya mall yesterday with my sister inlaw who is over 8 months pregnant we purchased a few items left and we got home she realised she left her phone in the woolworths trolley we were using. We called the phone it was still ringing so we hurried back to the parking area trying to locate the trolley. We were told that the trolleys had been taken in we got there and found that they were letting the last few customers out and but the security gaurd Mxolisi was there he was not helpful at all was not intrested in trying to hear what we were telling him.
Some other gentle man called Vusi who also works for woolworths was going out to either lock the doors we explained our issue and he listened let us in, Mxolisi was shouting at him for letting us in and continued to make an ass out of himself in our presence. We got to the trolley and when we called it we could hear that the cellphone was in one of the trolleys and we managed to find it. This really tarnished my image of woolworths don’t the security gaurds who work for woolworths get proper training inregards to customer service.
Had he handled the issue differently if he thought we were going in to try shop he could have found someone to escourt us to go look for the phone. We would like to also thank Vusi for assisting us to find phone.
AFter phoning Woolworths financial services durring the last 4 weeks spending almost 20 hours on the phone with vsrious peopla and departments not 1 person is able to give me the balance of my woolworths credit card. I have not received a statement in over 3 years. I have not received a call sms email or postal letter regarding my account. I have been told i have been handed over and this information reflects ob my credit record now but no collections agency used by Woolworths has any record of my account. I have laid 3 complaints to woolowrths customer service department via there constants emails as you are not able to call them directly apparently.
No on is able to help or even knkows how to help me or who I can call. Everytime some ones says they will phone me back they never do. I am so frustrated by this disgusting service I have received. I am handed over but no one can tell my why or even how much i owe to set this account in order for it to be removed? Logically thinking how on earth can Wooloworth – who is a financia services company not be able to give my something as simply as an outstanding balance?? It is insane and I trully have no words to discribe the incompetence of this company.
They shoul dbe bane from provding financial services to anyone as they have no service abilites.
On the 25th 07/2011 I walked to Maponya Mall to find one of my brothers a birthday present. As usual I walked to Woolworths Store. I then got fascinated by this jacket for R599 witch I thought he would like I then paid for it with my bank debit Card. The next day I took the present to my brother but the guy never liked the jacket then on the 27th I took back the disliked jacket to the same store in Maponya Mall. I then explained to the lady behind the counter as per my reason for being in the store she then pulled the pack from my hand in a very rude manner without saying a word back to me she left with the item.
Within 3to 5min she came back with another lady whom approached me to say No we cannot except the item I then immediately said to HER but I got the cash payment receipt .she the turned around to say the item is no more in a resalable condition I then demanded some clarity to that she then said no the is cigarettes in the pockets I then said please give them to me No she could . she then turned around to say no she had to go get her manager as she couldn’t give me anything the manager guy by the name of Tebogo very arrogant said to me the jacket has some Odor smell under the arms I then disputed that as I know for the fact that the jacket was never been abused in any way since I was under the same roof with my brother.
I was driven to frustration as I felt being treated like a shop lifter by store stuff and they Manager I was left with no choice but to dump them with the jacket with my receipt. I then called the customer service on the same day to lay my complain up till today I never had from Woolworths.
Have you noticed how majority of staff at woolworths petrol are unhappy due to moral problems and lack of training. Workers are expected to work by themselves with minimum training and when they ask for help are told they should know. Quite simply the whole woolworths petrol systems relies on bare minimum staff to keep prices down, this is okay but there should be some way that there is a better support for staff. Staff are overworked, put up with numerous customer complaints as they are the frontline of the business, they work for minimum wage and the amount of people suffering from work related issues is numerous.
So much for a family orientated business woolworths markets itself on. They cannot even look after own staff.
I went into Woolworths in Jean avenue Centurion. Bought a few things like I always do. Went to the cashier, she scanned the items. I gave her my standard bank card. She swiped it 3 times and said it was declined. I said I would draw the money but for some odd reason none of the ATM’s worked, I guessed standard bank must be off line. So I drove to the next place, to see if I could draw money. Due to me not be able to buy it there I went to another store to buy the things I needed. To my surprise it went off from my account. So now what?
I was humiliated in front of a whole store, I didn’t took my items home as my card was declined 3 times according to the cashier, so I paid for what exactly?
Woolworths call centres are a waste of time and money!! For 2 days I have been calling, faxing and emailing. Emails don’t get responded to and calls don’t get returned. Every time you call you get through to a different person who you then have to explain the whole sob story again to or leave a message for the 5 other people who you originally spoke who never return calls. In-between this you get cut off after holding 20 min!! I find it ridiculous that the very same documents that FNB will accept to change details they will not!!! Woolworths spend less money on your adverts and more on your call centres and training up your staff!!! Your service is PATHETIC!!!
This is now the second time that I buy a small pepper steak pie at Woolies in Stellenbosch Square. First time the filling was half full and now today the pie had no taste
Supervisor bad attitude. Complained . Was told someone would contact me. Still waiting 7 days ago. Went back to store to give them benefit of the doubt. Bad service again today. Cashier didnt want to shift her stool in so I could push trolley through. Tried to jam contents that filled 2 shopper bags into one. Did not ask if I might need more than one.Given up on Woolwirths time to boycott
Earlier I found out by accident that my earned rewards points went backward , from over 200 down to less than 100 points. After checking through the activity page on Woolworths rewards website, I discovered that my earned points was reduced twice of 96 points each by declaration of manual credit on 20th October 2017. I have written my concerns to Woolworths through the same page of CONTACT US. Until now there has been no reply from Woolworths over a week.
Also over a month ago, I purchased a mobile phone from Woolworths Burwood Westfield and then found the hard way that I cannot use it with my current simcard. Again I sent email to Woolworths and as usual no reply!!!
I have been pretty loyal to Woolworths so far, but these two incidents were upsetting. Can you please provide some acceptable reasons as why???
Whilst traveling I purchased 2 x Liddells lactoss free skim milk from your store in Childers.This was on Tuesday the 17/10/17.
These items were on special but the best before dates were 03/09/17 and 07/10/17.
When opening the 03/09/17 milk this morning 21/10/17 I found that it was off.
Is it allowable to sell best before dated products that are this far out of date.
As i live in Deception Bay near Brisbane I am unable to return these items to Childers.
Please inform me what is the process for returning these items
Poor customer service employ doesn't know how to speak with customers
I saw the myer bonus 10% promotion today in baulkham hill WWS store and bought 6 of $200 myer gift card, when I went back home and used the the gift cards to make purchase at myer online, all the cards did not have the bonus 10% value, then I went back to the WWS store and asked what happen to the bonus, the staff had no idea and ask me to contact myer. But myer said I need to go to the WWS store to solve this issue. Can you tell me what should I do and I will go back to WWS store and talk to manager tomorrow. Hopefully I can get some answer.
I went to your Woolworths Store situated in the Douglasdale Village in Johannesburg to purchase something for dinner. I settled on the Spicy Chicken and Chorizo Bake which by the description of the meal sound very appetising. To my disappointment and dismay the meal had no flavour at all, there was hardly any pieces of chicken and chorizo. The price that I paid for this meal, taking into account that is main ingredient was rice is totally unacceptable. I will never purchase this meal again.
Very very disappointed.
I have just seen the news on Channel 7 and note that Woolworths is dropping all reference to Christmas on Christmas Trees etc as a long time and loyal customer of Woolworths neither my wife or myself and any friends that I can influence will set foot in a Woolworths store again we have always done weekly shopping in Woolworths but it will not be a massive inconvenience to take my business to Aldi or Coles.
To whom it may concern, my wife and i entered into a rewards offer on the 11/09/2017, spend 180 per week for a fortnight to receive so many points. At about 7:00 pm on the 20/09/2017 my wife and i rang Woolworths on line rewards section to find out how much money we had on our Woolworths reward card as we were a bit confused due to the different emails that we were getting from Woolworths. The lady that we spoke to said we had 100 dollars on our card, so having a big family get together this weekend my wife and i decided to go and buy a 5 Kilo box of tiger prawns for the occasion as well as other groceries. We went that afternoon to Wooloworths Alenstown -- Rockhampton to shop. To our horror and great embarrassment in the cue the lady said that there was no money saved on our card. I explained to her that we had just rung Woolworths to double check on our card before we went shopping. The young lady at the checkout then called another older lady, who tried to call the rewards section without any success. The older lady said that she could see the hundred dollars on the card but could not do anything about it. Meanwhile the cue had grown and we were very embarrassed. I then said to the older lady that we have entered into a reward program in good faith and that good faith also meant spending money at Woolworths, however that good faith by Woolworths has not been reciprocal. Both my wife and I are very annoyed as we have for years shopped at Woolworths. The older lady at Woolworths said for us to ring the rewards program the next day, so I rang your reward program today at about 12:30 Hours on the 21/09/2017. The lady at the reward programs said she could not help and that she also saw that there was 100 dollars on the card which had been saved up. The lady at the rewards center said that a supervisor will ring us in the next 7 to 14 days. We have spent quite a lot of money at woolworths over our life time, so could you give me a good reason why we should still support Woolworths after this big embarrassment. My wife feels like we have cheated and defrauded by Woolworths. The rewards card number that we used is 9344750506957 which belongs to my wife. I hope to hear form you soon, my Mobile is 0459124887 and my name is Geoff Moffitt and my wife's name is Yafang Dong.
Woolworth Mascot NSW 2020 is my local supermarket. I do my grocery in this store 2-3 times a week. Today i have a very unpleasant experience while shopping in Woolworth Mascot. I was scanning my shopping at express check out. Half way through it your staff approaching me and demand to check my bag. I was not even finishing in the check out and get distracted.
I have no problem with bag check but it is very unpleasant to do it while I am not even finishing my shopping. When I open my bag, Your staff demand to see everything in the bag even to the bottom of my bag. I spoke to the duty manager and advised Woolworth has the right to check bag any time while I am in the shop. It is not restricted to check on the way out. Is that mean even when i pick up my shopping, your staff will check my bag? Is Woolworth so worry that all customers with backpack will steal your products? When I asked do you suspect me to steal your stuff, The duty manager reply that Woolworth worry that customer forget to scan item that they put in the backpack. That is why they ask to check bag before the transaction finish. Why would people put stuff in backpack when there are baskets and trolley available? That is just a polite way (so not get sued) to suspect me stealing while you have no proof.
This is something that never going to happen in Coles. I think You should put more trust on your loyal customer. Now I know which supermarket is better. FYI I didn't steal anything and your staff didn't find anything in my bag. The reason i write this complain is just to hope you can improve the way you treat your loyal customer. Not all people with backpack are thief.
I purchased 3 punnets of 500 g Berry Delights strawberries from your eli waters QLD store on sat 16/09/2017afternoon and on sunday 17/09/2017 morning when trying to use/ eat them for a party we had planned found the whole 3 punnets had gone off and were soft and off with bad soft bruised looking and could not use them at all . This is the 2nd time I have found your strawberries in this state .2 punnets I purchased on Tuesday12/09/2017 went bad and soft before consuming them within 1 night , both purchases from this store Eli Waters QLD . within a week , I am going to address this issue to the food consumer group obursemen to see what food control this store does with its fruit quality. I find it costly and a very frustrating , if you cannot consume this fruit ,at all before it goes off within 24 hrs not good enough and something need s to be addressed within this store on there fruit quality product if unsatisfactory to me as a loyal paying consumer, I am losing money at all times and will look elsewhere for fruit products if this matter if not dealt with approiately and I am given full monies back to me over 5 punnet@ approx. $5.00 each over a week that I have lost purchasing this 2nd rate quality product you are selling at this store , I await your quick response to this matter have attach couple pics on this product hope to receive response ASAP via email .
Regards Alan Egan
does Woolworth still train there staff on how to pack groceries? I always put my items in the checkout the way i want them packed. eg all cold items together, cans together, fruit & veg together. To day I had 3 cold items together for the one bag. When I got home I had butter & yogurt in I bag with tin good, and a box of fish fingers in a bag with grain wave chips. I had the 3 items of cold item together. This often happens when i go shopping.
28 years ago I worked for 2 year for woolworths and we had basic training on packing. I've even had cockroach baits in a bag with meat item before. I dont think this is good enough.
I went to buy fruits from South Africa gauteng Woolworth sandton Johannesburg , as I went to pay at the nearby tills were there is a point of sale, I found the girls there holding a tea party, one girl decided to assist me but she was not friendly at all, she made me feel like I'm disturbing her or I was not supposed to buy there- no hello, the only word I heard was 'PLASTIC'? - I don't know if I was belittled because I'm wearing black so I can't be respected as a customer because I'm working at the same mall ... I got a very painful and shocking experience, I should've went to checkers to buy but I choose woolworths because of service and quality ..... the name of the lady who assisted me is Douglas Masemola
No catalogues have been delivered to my street for the past 3 weeks. No issue for years. All other streets are receiving them. I rely on these and then pass them into my family. I do not enjoy viewing catalogues online.
Please advise how this can commence again.
Hi my name is Mel and I am a loyal customer.
I only shop at Woolworths for many years just as my mum has and I decided to become a loyal member and I have started going to the Carltex petrol so I can earn points and make the most of my discounts which I am very thankful for .
I was really disappointed today when I went to Craigieburn Highlandes in Victoria to pay for my petrol and I was not allowed to give my membership number to earn my 300 points I explained that me and my husband share the same card and that we left it at home even pulled up my email to prove it was my membership but was told No!! and it so happened to be that this week they received an email being told that they are no longer to type membership numbers unless they see the card , I don't see the big deal if I can pull up my email to prove it is my membership .
Sometimes I do leave my card with the Hubby and in the store they are always happy to type my number in when I show them my email .
I'm very disappointed that I missed out on earning my 300 points today when I spent about $51 on petrol.
If I knew this was going to happen I would of went to BP so I can earn my Velocity points .
I hope in future I am not treated this way again because if I know I don't have my card on me I won't go shop or put petrol in again until I remember to get my card off my husband.
P.S I would like my 300 points that I earned .
i have been purchasing your woolworths brand pitted kalamata olives 180g from the service deli ,,,,so i am purchasing pitted olives ,can you please explain why every 180g i have purchased has 1 olive with the seed ,,,i am purchasing pitted ,which the product ticket has on it ,so why do i continue to get an olive with a seed ,,if i want seeded that is what i would purchase ,,,the packaging is false as i continue to get a seeded olive you need to fix this as it is incorrectly labelled or amend this problem with the supplier as it is false information,,,i am not impressed that i do not get what is stated on the packaging
your select beef sausages packs are blown up with gas
your staff said they come like that ,and are safe.
would you buy meat packs you cant trust?????
Scottsdale Tasmanian is living up to its reputation as the worst woolies is Australia again! A monkey could pack the groceries better than they can. The dry food with the cold food, the soft food under heavy cans and the list goes on. Repeated complaints to Woolworths about this site do no good, they seem to not care. This is probably because there is no competition in scottsdale Tasmania. I have repeatedly told you about the poor quality of fruit and veg ( and the lack of variety) , the lack of variety and poor shelf life of meat purchased in the meat section and general lack of variety and shelf stocking in the store. Nothing is ever done. Apathy, disinterest or total disregard for customers is the only thing that comes to mind when l think of Woolworths Scottsdale.
I recently purchased some potatoes at your supermarket in Ingram .
After consuming the potatoes over several nights I became ill and had to consult a doctor.
I became dizzy ,nauseous and developed a rash over my body.
The potatoes were green and I have since learnt that it is unsafe to eat green potatoes as they are poisonous.
I am somewhat alarmed and concerned that Woolworths sells green potatoes given that it is well documented that they produce solanine which is a natural toxin.
I assumed that the potatoes were safe to sonsume and was not aware that they were poisonous.
I ate the potatoes over several nights and became ill .My symptoms included dizziness,nauseous and developed a rash.
Surely by selling green potatoes you have incorrectly stored them, and consequently may have breached Health and Safety Regulations.
I request that you take my complaint seriously ,as, as result of your negligence I have suffer considerably.
I trust that you give this matter your urgent attention and advise that I can be contacted on 0428504049.As I am an aged pensioner with limited means I do not have a computer and hence email address . The above email is my friend Eliza Brights. I prefer to be contacted via my above phone.
Woolworths, Hinkler Mall, Bundaberg QLD.... I purchased 6 tomatoes in a sealed see through container on the Wed 7/12/2016 at around 4 PM. The tomatoes were placed in container, stalk side down & bottom side looked OK. They were placed in fridge at home about a half hour later. Opened them on the next day, Thursday 8/12 2016 to use for lunch. When I turned them over all were either rotten or covered with a fungus. I had to throw them out!
Photo include here. I don't care what price you place on your produce, it still has to be edible and within the health & safety standards. As a former producer it is my opinion that these tomatoes have been sitting in the heat for sometime and reacted to the plastic tray they were resting on as it was the side resting on the tray that was affected. Perhaps the type of plastic is not suitable for this purpose or its just old rotting stock you are trying to foist on us. I also wanted to purchase some oranges but... not one orange for sale in your shop.
I even asked a staff member and was told after some indecision that "oranges are hard to get" (?) I used to do my fortnightly shop at Woolworths but became VERY dissatisfied & have shopped at Coles for my fortnightly shopping order for several years now, but decided I'd give Woolworths another try. Won't be coming back.
Today at your galleria store(Amanzimtoti) I was treated very badly when I was told that the price on the trouser tag was different from price till, of which I was told that I was wasting time when I was contesting.Eventually I decided not to buy other 6 items because of the treatment I have received.
We purchased a Kambrook Slow Cooker from Woolworths. When we got home we noticed that the cooker had chips on the base of the cooker. So we returned it to our local Woolworths Bargara. Who replaced it with a new Kambrook Slow Cooker. This time we used it twice and the Cooker starting letting off an odor and taking a long amount of time to cook. Over 10 hours. It was not working correctly. The water was also not bubbling in the slow cooker. Sadly we do not have the receipt because Woolworths Bargara took our original receipt when we purchased the original one and did not give it back to us when we replaced it. We returned to our local Woolworths today and they advised us that they cannot help us without a receipt.
We have only had it a couple of week and you just have to scan the box to see that your price will come up. We are extremely angry and upset. We did not ask for our money back we asked for yet a 3rd exchange. If you couldn't then you should have given us a credit. We are appalled with the sales lady at Woolworths on the counter with her arrogance and feel that your customer service has deteriorated extremely. We are a country town and all the staff at Woolworths know who we are as we are regulars for the past six years.
All she had to do was smell it to see that the odor coming out of the box was wrong and also to scan it to see that it is a Woolworths price. We ask that this please be further investigated and a replacement or credit be made as soon as possible. I am not going to pay out money to woolworths when you keep supplying a dud Kambrook Slow Cooker. This is the second one now.
Bought LaZuppa soups on the basis that they are Australian. In very fine print we noticed that this product is produced in Thailand. When we asked the consumer hotline on their packaging where the product is made the customer service person said Australia. When she was advised that the packaging said otherwise, the phone was slammed down. Can only presume that this company supports the lies its customer service personnel purport to be true. Can you please advise exactly where their product for these soups comes from, where they are grown and if they are grown over human waste. Does this product contain SMG!?
Over the last 6 months, Woolworths customer service at Plainland QLD has become appalling. I went today they had no cockatiel honey sticks, no woolworths small packs of dog food,and no sushi. Outages are becoming a common occurrence in this store. I went at 8am this morning to ensure I could buy a carded Paralympic coins but of course they didn't have any. When I asked when they were coming in all I got was maybe today sometime or maybe tomorrow and when I asked on the weekend a lot of the staff didn't even know about the coin. I then drove 30 mins away to Brassall and the staff there were wonderful and helpful. This is the second time I have had to go to Brassall as it seemed all to hard for the staff at Plainland. Aldi is moving into the area in the next 12 months and I can tell you a lot of customers will be lost to them if Woolies doesn't start providing better service.Thanking You Wendy Smith.
I wish to lodge a complaint regarding the disgusting standard of customer service at the Rivonia branch. We were in the shop around noon today and selected a shirt that we wished to buy. At the till section which has 12 tills there was a queue of approx. 10 customers. Only 2 tills were operating. After a verbal complaint from the customer in front of us, 1 additional till was actually opened. All this while an additional 3 staff members appeared to be having a conference in the section behind the tills.
After being in the queue for 10-15 minutes and finally being second in the queue, a new customer (who obviously believes that he is better than any other) pushed in at the front of the queue and insisted on being given the prices of some items. I raised a VERY loud objection to this and was rudely told by 1 of the conference who decided that she would help this "gentleman" that she would help him despite my objections and that I was being unreasonable. She implied clearly that I was shut up and wait.
I am not prepared to be treated this way and immediately left the shop without making a purchase. I will most definitely never visit this branch again and am actually reluctant to shop at any Woolworths store any more. This is unless, and until, you can prove to me that the entire staff of this branch have been through satisfactory training in basic customer service.
As an aside, this may or may not be of interest to your department but I grew up with both my grandfather and father being long-term management employees of Woolworths. I literally grew up in Woolworths, both the stores and their clothing. I can guarantee you that this level and type of staff attitude would never have been tolerated in the past.
Finally I cannot rate my experience on your star rating above as you have no provision for zero or minus scores .
Two weeks ago we went to woolworths, corner Burwood Hwy & Brenock Park Dr. F.T.G. Vic 3156. We toke 4 1/2 price vitamin supplements put into basket.one servicewoman came forward told us Woolworths policy each person just can buy two. I respect Woolie policy. I toke two when I went to pay and this servicewoman came again told me. If I pay this item the other person with me can not buy it. I explain to her this is for myself. she answer I don`t care what relationship you all.
You buy the other person with you can`t buy. So I put the item back to the shelf and my feeling very bad like someone all the time watching at me. I had been spent money three decades at Woolworths this is first time give me so bad feeling. If Woolworths have limit people buy .why I can`t see notice in catalogue or in the item shelf .how many people read Woolie policy? Woolie TV ad how friendly service people I doubt it.
On Saturday 25 June 2016, I went shopping at Greenacres Woolworths, it was just before closing time, 6pm. My daughter wanted to take a pee, so I asked my mom to go pay my items for me. but I was leaving in such a rush, I realized that I had left my phone in the shop. After we got back from the ladies, the shop had already closed, but the staff were still inside. I managed to get the security guards attention, who was very helpful, I told him through the glass door what had happened, he went to go consult with the manager, but she refused to open up so that I can get my phone.
I am originally from Fort Beaufort, 208,05 km, with road works, and I explained this to the Manager on duty and that I was certain that the phone was in the shop, even told them where it was, I would not take much of their time, but she rudely told me that I would have to make a way to come collect the phone, they will cal me tomorrow morning IF they find it, their cleaning staff will not steal the phone IF it is actually in the shop, as if she would fund my trip back to Port Elizabeth and that the whole story about cellphone being fabricated.
My main problem was the fact that I was treated inhumanly and I knew where the phone was, I just needed to collect it, I was treated like a stranger, as though I did not just support the franchise, she was just completely rude. The Manager's behavior was totally disgusting and it worries me if that is how loyal customer's are treated at woolworths. First thing, sunday morning 26 June 2016, at about 07;00 am. I received a call to say that they had found my phone, and I should go collect it. I am a totally upset.
Good day, I am quite disgusted with the sandwich that i bought on Thursday at your Campus Square branch (23/06/16 - Chicken Avo on low GI bread for R37.99) which you will agree with me is most definitely not cheap. There is even a sticker placed advertising it as "Now with increased fill"? I have pictures to confirm (see attachment) of the AVO on the sandwich only two small "pieces"? Which is to say the least disgusting i previously bought the same sandwich with a descend amount of avocado on it? This is totally a rip off charging R38 for “chicken and avocado” then you only get “two extremely small pieces of avocado” just visible for the buyer.
Went into Woolworth with my granddaughter age 6 yrs old , Had a shopping trolley with other items from other shops, Took a small green shopping trolley to get a few items from Woolworth. Wet to the fast lane check out and paid for my items, as I was about to leave a woman who worked for Woolworth approached and ask if I had a docket for one box of Ferrero Rocher that was on the bottom of the other shopping trolly.I reply that I had got them in Big W she said have you got a docket I said yes and proceeded to look found one docket from Big W but it was the docket that my grand daughter had got for her toys. She then said there is no Ferrero Rocher on this docket I explained that there would not be on that docket as my grand daughter had paid separately with pocket money. At this stage I could not find docket and she let me go I felt that she thought I was guilty of shop lifting. When I got to my car I had a good look and found docket and took it back to her. This ordeal was poorly managed I was so stress and flustered and my poor grand daughter was up set as well she kept asking me if that lady thought I had stolen I felt like a criminal , My grand daughter thought I was going to go to goal. This event took place at 13.56 on 27-6-16 have reported this incident to Neville. This was poorly managed in front of a small child who thought her grand mother was going to be taken away. I felt embarrassed as this took place in front of member of public, this women did nothing to take the child's attention away from what was going on. In fact I do not believe she had any training at all in people management. I fully under stand that shops have the right to search bags, and I have been ask many times to open my bags , but in all the years that I have been shopping any where in the world I have never been made to feel degrades and humiliated, and to make matter worse a small child was also witnessed this horrible even . I would like some one to respond or this matter will be taken further
I am a regular shopper at Woolworths at Orion in Springfield Lakes Qld. Last Saturday May 7 as I was carrying my groceries to the car park I witnessed the trolley man while maneuvering a line of used trolleys collide his line of trolleys into the front of my vehicle - a 2011Mitsubishi Lancer scratching the paint work across most of the front of the vehicle. (see pic below which shows the middle section of the damage).
While I was initially very upset and have since sourced a tin of spray paint for $32.99 and will repair the paint work, I would on reflection like to offer this suggestion as one day more serious damage may be done to a customers vehicle. Suggestion 1. Perhaps when that a line of trolleys need to be collected that some training be provided that only a small number of trolleys be moved at any one time. Suggestion 2. That two staff be engaged in the process to provide extra support in the process.
On Saturday the 30th of April 2016 I purchased 6 x Satay Style Kebab RSPCA Aprroved Chicken At $1.00 each. My receipt no. is "STORE 1178 POS 081 TRANS 5767 0801 11:37 30/04/16". I have provided a photograph of 2 of the items which are unsatisfactory. These should not have been offered for sale as they are only 60% in volume. I am a loyal customer however this has brought your quality of products into question
I purchased a $100 gift card from Safeway dingley as a gift and when the recipient went to use it they were told the card was not activated. I contacted Woolworths and completed the questions they asked me to prove I purchased it. Then they told me the funds had already been spent and that this card was not purchased at dingley Woolworths but at a big w. So first I was told it was never activated and now Iv been told the money has already been spent on the card.
This is false information as I know for a fact that my mother tried to use it at clarinda safeway and was told it was not activated so it could not possibly have been used else where. I have given the gift card team copes of my statement and all of the information I have. Also, this card was apparently used the very next day after I purchased it 240116 to the exact amount of $100. My mother the card recipient did not shop that day anywhere and has never shopped in the store they claim it was used.
The whole time I have been liaising with the gift card department I have not been given a name of who I have been speaking with via email. Their tone has been accusing and disinterested. Now they have finally claimed to put $100 on the gift card we have, and they did not even sign off in any way. I literally got no apology at all through out this process, no acknowledgment of their error! So rude! I can't believe how unprofessional this has been and how much they have lacked in basic customer service! So much for the customer is always right, I have been spoken to as if I am a lying thief.
I work full time Mon - Fri so of course I take up you offering of BBQ chickens weekly however since last Tuesday the 16th Feb I have been unable to purchase one. I work in North Adelaide so the drive home is 1 hour so of course I shop nightly at my local Woolworths Virginia making my mind up what's for dinner on the drive home it is becoming quite annoying that every night since the 16/2 I have not been able to buy a BBQ chicken it is not like I'm turning up at 8.45pm at night I arrive every night at 5.45pm so I am having a hard time understanding that at the peak of trade that you have no chickens.
I am not usually one to complain as I also work in retail however the final straw was tonight when I went into the store at 5.05pm thinking I would be lucky to finally get that BBQ chicken & guess what none to be seen not in the warmer or the hexagon I realize you are in competition with Coles etc re the price of the chook & you may think you are covering it with the signs that say while stock last but seriously you can't cook other size chooks to offer the customers. As I previously stated I work in retail & can understand the mishaps but this is getting ridiculous. I realize that there is new management within the store & it has improved by far however this I would think would be a basic sale.
I did my shopping today at the Woolworths Leichhardt. Store, I thought I would try your select tomatoes diced (Australian) I bought your brand once before but I seem to remember they were Italian tomatoes, so I was happy to see they were Australian this time and whats more they were on special, 80c, I just checked and that is the price advertised on your online shopping site I was not imagining it. Anyway when I got home I noticed on my receipt the tomatoes x 2 when I only bought and have 1, while I could live with that loss of 80 cents I was charged $1.79 per can total $3.58.
I will attach photos. As my buying record would show I am a frequent buyer with a rewards card, I stick with Woolworths because your stores happen to be conveniently situated to me, not in truth because I like the l stores or products, perhaps that adds to my annoyance at this error. I wonder now how often this happens, that something is not only scanned twice but more importantly I was not charged the correct advertised, on line and in store price.
My husband and I went into the Gunnedah Store today the 13/02/16 at about 3.30ish, as I thought I would try Woolworth for a change, we normally shop at Coles Or Aldi's..We are new to town so this was the first time in the Woolworth store. We needed some help so we spoke to a young woman... Her name tag said Nikkita. She may have been in charge or something as she was being approached by other staff members. Maybe I should have asked her what her role was, but she didn't really come across like she wanting to help us.
The reason I am writing this is that she was talking to me while chewing gum or a lolly of some sort and chewing like an old jersey cow. Trust me when I say it was not a nice sight! It was not very nice and a little bit off putting to say the least. Maybe Woolworth need to tell their staff how rude it is to chew gum when serving their customers. When I was younger, my Managers would have never allowed this to happen. You may think this is trivial but, Manners go a long way and this young woman obviously has none.
I bought a packet of Chuckles peanuts yesterday (11/02/2015 )and when eating found that a lot of it was just plain chocolate and not with nuts. Disappointed as I obviously expected chocolate covered nuts and not just plain chocolate. The sell by date on the package is 1 Jun 2016 and best before date is 15 Jun 2016 21:45 10089.
Visited Woolies on Canterbury Rd. on 3/2/16. Driscolls Strawberries 250g looked like not enough strawbs in 3 of the packs on display. Weighed them on the store scales and they were all 210g total. If we subtract say 30g for the pack and the bubble wrap, that's 180g of strawberries, when there should be 250g.
In the other Driscolls punnets on display, 3 contained one strawberry totally rotten and covered in mould. The cardboard tray had a sticker showing they were packed on the 22/1/16 - 12 days earlier. Went back to the same store 7/2/16. 250g punnet looked underfilled. I weighed it on the store scales. 200g. That means it contained about 170g net of strawberries. Someone is ripping us off. Someone should be inspecting the incoming produce, and "The fresh food people"? Bah!
Shopped at the above store on 23rd December 2015, specifically to purchase half leg of ham, piece of boned and rolled pork and fresh vegetables/fruit for Christmas. No half leg hams at all (told by staff member "thats all we have") only about six full legs on display (too big for us), only very large pieces of pork (again too big) and no fresh beans. I was very disappointed so had to shop outside Woolworths to purchase these items. I have been a very loyal customer of Woolworths for over two decades, but I found this experience very disappointing.
I sent an email on 23rd December which asked for verification of my email address. Did that. On 11th January this year sent another email - this time came back "delivery to recipient failed permanently". I then posted a letter to Woolworths on 13th January to Bella Vista address. I have received no correspondence from Woolworths to this date. Could you please respond to my complaint otherwise I might have to shop at your opposition, Coles. Seems these days, nobody responds to anything - just ignore you.
I recently bought a leg of lamb from Sale Woolworths in Victoria. It was cryovac sealed. After I restled the wrap off I found more hard plastic covering over the end of the lamb and removed it. When I had baked the leg of lamb I had discovered another hunk of plastic baked on the side of meat. I had to throw the leg of lamb for fear of toxins from the plastic. No dinner. Far from happy. All the legs of lamb need is cryovac bag Not all the extra pieces of hard plastic stuck hear and tbere on the leg. Very angry that I missed that last piece and angry that there are so many hidden extra pieces of plastic on the leg of lamb!
I attended the Woolworths St Georges Terrace store on the 27th January at 1:50pm and was served by a Staff member in training. The staff member did not speak or advised what I owed. When I handed 50 dollars over I was short changed seven dollars. I went to the service desk and they reimbursed me the funds. I asked why the new employee was not trained properly and was advised we don't have the staff to train.
This is appalling how can you expect staff to give good customer service if they are not trained correctly. Shouldn't staff greet the customer, and advise what you owe and count the change back to the customer to ensure their till balances. Woolworths need to address your training standards so your staff know what's required of them.
It is bad enough to get those annoying phone calls every night about free lights, but to have it shoved in your face going into and out of your seaford store. They are not a charity but people making money from a government run scheme. She could not be avoided as she was standing next to the trolleys. I complained but they told me the directive had come from head office. You could tell people were very annoyed.
This is a complaint about one of your products. I have been purchasing your Woolworths market value pack of 10 burgers for several years and have found them to be excellent however as of late not only your packaging has changed but the shape also. I am not to concerned about the shape of the burger but the packaging of the burgers need to go back to how they were with the freezer paper between each burger as to make it easier to separate. As they are now with no freezer paper they are so hard to separate it ends up that I am re-making the burgers each time I go to cook them. Please if it's a matter of cost I would pay the extra to have them back to the old packaging.
Today I purchased some grape in the supermarket at Pacific Fair store, the grape advertised 4.50/kg but I was charged at 15.98/kg. I found out the customer service gave me refund of overcharged portion only. I asked the staff when something like this happened before the item which was overcharged will be given for free. The staff said this was human error have to charge and pay the original price. But after I continue to argue and eventually I got the item for free. Please tell me what is the company policy when this kind of things happen? Just imagine if customers not checking their bills will be ripped off a lot of money.
I made my December account payment on 15 December. Only to receive a call to say my account is in arrears. I explained i made payment on the 15 December 2015 and was told because i paid before the 16 of December the payment is seem as a payment for November even though i made payment on 23 November 2015 for November. I paid other accounts on the same day and only experienced problems with Woolworths. I checked my November statement and it says payment is due on the 10th December so how can the payment i made on the 15th December be for November if i already paid my monthly installment for November? Also where does it state in the Woolworths term and conditions that payment made before the 16 of a month will be for the previous month even if you already made that months payment?
I bought chicken cold meat (Woolworths brand) from your Bondi Westfield branch yesterday (Sunday 17th Jan 2016). When i came home i opened the packet and fed it to my little boy and ate some myself. Half way through i said the taste wasn't right as it tasted really sweet and went to check the sell by date on the packed. The expiry date on the package was 25th Dec 2015.
I find it utterly appalling that you keep expired food items on your shelves way past the sell by date and both myself and my little boy could have gotten very very ill. I find it unacceptable that i will now need to look at the expiry dates on all items at Woolworths before i put them in my trolley and will therefore have to go elsewhere.
As you will be able to see by looking at my account (card number 9344668 029579) we are regular shoppers at Woolworths and spend well over $1200 on a monthly basis.
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