Woolworths Complaints Continued... (Page 6)

689+ reviews added so far. Upset? Call Woolworths corporate: 1-800-638-434
40

I recently purchased 12 dinner setting of Jamie Oliver in your recent promotion I fell rather cheated going to the supermarket seeing them for less than half the price I bought them.

40

I have been shopping at woolworths for 40 yrs,I have never complained in my life but the service at erina deli is deplorable,today the 28th march at 10 o'clock there were at least 23 customers with 2 people serving,they were talking to each other and it seemed that the customers were the last thing on their mind,after half an hour of waiting for our numbers to be called out, one of them decided to call for assistance this is so unsatisfactory,people don't have the time to do this,one guy that was waiting told another lady that had just taken a number to go and do the rest of her shopping and come back,this is a joke,this is not an isolated case at this deli,this happens quite frequently at this store and I'm considering doing my shopping else where,it's a shame because all other departments and staff r wonderful ,yours sincerely Maxine Horsnell

40

I have never had such bad service and rude service any where. I went to woolworths yanchep i asked for pack drum classic blue 50g and rizla papers. The woman serving me could not use the till she said she was locked out she then stated to yell at younger girl that used it before her she then asked me again what i wanted i told her again she then said to me she is not an idiot and thats no way to speak to her and kept on arguing with me i told her i did not want a argument with her and i did not know what she was talking about. The date of this 28/3/15 Saturday morning i went to the same shop last Saturday to get the same again they did not have any .i went again on Monday afternoon they did not have any. I went to the same shop and had a trolly full and there was one person serving and there was people lined up a five or six deep and there was four or five woolworths staff talking using there mobile phones just metres away. I have spoken to manager about the service how bad it was and how iga service was far better he said service was important and would look in to it. I don't think any thing has changed only got worse i also told him people would not put up with it and would use there feet and shop some where other woolworths. I never made a on line complaint before but the service was so bad .

20

I have shopped at your store at manly vale nsw a number of times and to be honest I don't think I have found a more discourteous group of people serving there. Yesterday I was made to feel a complete idiot by the register operator after explaining I wanted to pay partly in cash and card. The young man replied I know that what is this one hundred dollars for and obviously I said that is the cash amount I wanted to pay and the rest from my debit account. His attitude was so demeaning as if I didn't have a brain in my head .i may be sixty but I am not stupid and then as I was leaving the store the alarm went for some unknown reason so I went back in the store and said to the service desk person can I leave the store and the response was a very curt yes why not. As Coles is but a block away I will be shopping there from now after shopping at a Woolworths store for many years.thank you for reading my complaint but perhaps you could tell some of your staff that older people are not stupid people.

20

FALSE ADVERTISING!! I went to buy some Easter Bunnies for my family and Grandchildren that are advertised on TV for 90 cents each. First I went to Westfield Carousel Woolworths, then Bentley La Plaza Woolworths, and then Woolworths at Armadale. All supermarkets had none although your advert on TV states that you have them every day until Easter. Not Happy! I traveled in excess of 60 kilometres for nothing. We love shopping at Woolworths but this has left a bad taste in my mouth especially when the staff at Woolworths La Plazza were absolutely rude about it.

40

I was at woolworths Minto lady with short red hair at the smoke counter not serving smokes but scanning groceries side was so rude to me and my elderly father he couldn't hear her she said I haven't got all day well rudeness like that I will not tolerate we will shop at coles from now on this is not the first time.I did speak to people I know in the area they said that is just the way she is.

40

On the 26th March April, went to make a lay-bye at woolworths vereeniging. The lady who helped me by the name of Phindi/Phindile asked if I had my I'd and said yes. She told me to fill in the form while busy on the system with my application for lay-bye. She then told me to pay R210.00 and when I give her my savings card she said she cannot use that one as she can't process my payment using that card. Its a capitac card. I then told her I don't that that amount in my wallet as it was R180.00. She told me to go and withdraw and when I come back I must know that I am going to que again and said ok its fine. I then asked her to please keep those 4 pairs of shoes as I will be coming back same day to make a payment of lay-bye. When I went back for payment, quewing again, I told the different lady that I was here for lay-bye and had to come back for some reason.

She went to a back room to check for those shoes and she said she can't find them. She asked who was helping me and I said its this lady and she said Phindi or Phindile. She asked Phindi or Phindile where are those shoes. Phindi or Phindile she looked so amazed.....and she just oohhhh I left that plastic theree and maybe somebody took it.. I'm was so disappointed about the service I got as I have asked her so nicely to keep it safe for me. She said to I did not tell her to keep it safe as I will be coming. Was even told to go and check for them at shoes department. This is not the service I expected from a Company like Woolworths. The worst part this she is so serious when servicing a client...very crossed. I just had leave everything as I had to go and fetch my child from after....very very dissapointed...

40

I have since asked for a letter to confirm my finishing of the credit card balance but till today I have not received any response. Why are we sometimes treated nicely when our support is needed but when we need help ourselves we are ignored. Can someone who really cares about customers please respond to this!

40

Shopping at Woolworths, Warwick Grove approx. 12.15 on Thursday 26th March. Two checkouts open, one checkout 14 items or less, 3 - 8 items or less. At each of the two "normal" checkouts three to four customers waiting with trolleys filled to overflowing. Approached woman on the 14 items checkout who had no customers about going thro, in no uncertain terms she stated we were not allowed thro her checkout - she was doing nothing! Asked for more checkouts to be opened up, eventually they were but only when congestion was so bad no one could pass by. This is not a one off at this store, no matter what time the shopping is done there is always a lack of checkouts open, and why is this the only store not to have self serve facilities?

40

I can't see why I was not given two dominos at menai, when my receipt was nearly $39.00. The lady after me said she didn't want hers and the guy still didn't give me one more. A few weeks ago the elderly gentleman also didn't want his and again the girl said no to my request at receiving his. I am very disappointed at their attitude.

40

November of year 2014 I wrote about the problem I had with Homebrand Liquorice Allsorts. I was asked to send the photo of offending object, and following that send in via prepaid express satchel, all of which I did. I received a phone call from a young lady, of which I failed to get name of, whom after speaking to me told me I would get a voucher in post. Never receive such voucher. I also explained, after receiving another call from a young man, lost his name, who asked me about my tooth of which was cracked on the offending object. I told him I had not been to the dentist through lack of funds, as being a pensioner had to wait to be able to put my name on government dentist list. I have suffered on and , off ever since. What I am amazed at is that not once has anyone got back to me about the said offending object, since having sent it on to you. This to me is very bad customer relationship and I feel very strongly about having no explanation of what it is, how it got into confectionery, and what is going to be done about it. I would really appreciate a feed back on this subject. I feel I have been very patient due to having had Christmas and New Year to contend with, but now them well passed hope that I can get some feedback and a bit of thought to my tooth problem.

60

Went to Woolworths Bulimba on Monday, Tuesday and today Wednesday to buy JPS Menthol, only to be told each day for 3 days that the Cigarettes would be coming in each day and they had none. I have wasted my energy and time going there on 3 days, to be told rubbish by staff. I asked to speak to a Manager today, and was told by a 12 year old Manager that smokes come in on certain days. NOT GOOD ENOUGH, YOUR STAFF SHOULD BE ABLE TO GIVE THE CORRECT INFORMATION TO CUSTOMERS. I will not be shopping at any more Woolworths supermarkets, again. Time to give someone else a go after 30 years of Woolworths

40

I've been trying to buy Rubbein Magic products which are Australian made and can't find them anywhere, the are a green product and we should have the choice of buying Australian made products. I am very disappointed by this supermarket as I have found other good products removed from your shelves pick up your act and provide us with our Australian made products

20

We visted Woolworths in Cowra Saturday to purchase a specific cut of meat. We could not find what we wanted and look for assistance but there was no one in the department. We enquired at the Deli if there was anyone in the meat section and were informed there should be two people they called for assistance to the meat department. After waiting for over five minutes a person called Liam turned up and the first words were I'm on a break. We explained what we wanted and were advised that they don't supply the product anymore and could not order it because we live on the wrong side of the mountain. We found disappointing that we had to wait for assistance and the product not being available because we live on the wrong side of the mountain so we went to Coles who had what we wanted and received better service. It seems that customers are not a propriety for Woolworths.

40

Requested rain check for Rose Hip Oil, assistant manager was called,his manner was rude and arrogant, made me feel very intimidated. I normally shop at Patterson Lakes, which does not always have advertised specials. I will never put a foot in this store again. I am in my eighties, and do not need to be treated in this manner. This was on Friday 20th March.

40

I visited the store today 16 March 2015, around 11am to 12pm - Flamingo Vlei Woolworths in Tableview, Cape Town. The flapjacks, yet again on the shelf has already reached its sell by date (dated to be 16/3/2015), Also loads of Hot cross buns on the shelf today, which ALL of them already reached its sell by date. In the past I had issues with the long life milk, marked on the box as expire in several months time only, yet when I opened one of em (part of a 6 pack), it was off/sour, just purchased from the store and its sour. What is happening with the quality of your merchandise? This is alarming considering how you promote yourselves. Totally disappointed in Woolworths. Going there seems not worth it anymore.

60

I have bought hot cross buns from Woolworths (Morayfield shopping centre) on several occasions in the past and have always found them to be good. I purchased a half dozen traditional buns this morning. I was very disappointed with them. Hardly any fruit in them at all. One bun contained one lonely sultana and no other fruit whatsoever. The most fruit contained in one bun was three sultanas. The body of the buns were also a tad dry and flavorless. Did not appear to have any spices in them. Two of these buns now reside in the kitchen tidy.

40

There are no customer toilets available in the Cootamundra Woolworths store, there is a toilet there but approx for the last 12 months or more the customer toilet has had a sign displayed "customer toilet out of order " when my son was 3 he was toilet trained and we had frequented the toilets during a shopping trip there, shortly after the toilets became out of order, my son is now 5 and when he needs to go we have to leave our shopping in the trolley and walk to the nearest pub.. it is a bit of a joke for people with children, I could understand if they never had a customer toilet in the first place but to have one and not bother getting it fixed is a joke, when staff were asked when it would be fixed, they couldn't tell me. Not happy

60

My mother and I bought some bananas - in a pack labelled suitable for children to take to school. Between us we bought 3 x 1 kgs packets. They were green when we bought them and three weeks later they are still green and inedible. We have had to throw them out. I don't have my docket. These were purchased at your store at Marion Shopping Centre in Adelaide. I am really angry. Woolworths should never have sold these bananas in the first place, especially considering how expensive they are at the moment. Fresh food my arse. Next website is Facebook to vent.

40

I visited your Regency Plaza store on 11/03/2015, and bought Bulla original thickened cream, went to use it when I got home only to find the use by date was 09/03/2015, I threw it out as it would have cost me more in petrol to return it, on the same visit I was overcharged on 2 items, which luckily I noticed when I got to my car, I was also overcharged the week before on 1 item at another Woolworths store, as well as those problems, when I got to the checkout with my considerably amount of groceries, I found that the only checkout that was open was 12 items or less, I didn't have any choice, but had to go through this checkout, trying to put all my items on the tiny space was hard enough, but it wasn't pleasant having disgruntled shoppers behind me thinking it was my fault....please Woolworths, lift your game !!!!!, P.S I think it is illegal to sell products after their "use by date" !!!

40

I have worked for Woolworths for 7 years, I finally decided to quit. When I first started I enjoyed the job, however in the past maybe 3 years, it has been a nightmare. Budget cuts occur so frequently, leaving people with less hours and full and part-timers being bullied into taking annual leave and even going home sick as annual leave and sick pay are apparently not paid with the stores weekly budget. Managers are so mental unstable, they would cut your hours and then expect you to stay back in your own time and not take paid teabreaks. The company would treat you like crap, but then expect you to give back so much. Hence why the store aisles always look like absolute crap, aisles used to be completely faced, nowadays may one or two aisles would get faced.

Also the company treating there employees like sh**, does make the employees feel happy and hence why the customer service is never there, and if you do get decent customer service at woolworths, you must have donated a limb or something. woolworths no longer give a crap about there employees and the SDA union is absoutely useless they wont even stand up for you, they have no balls. I now refuse to shop at woolworths or coles, i would prefer to go to foodland and pay the extra $20 a week on groceries than support, what should be classified as worse than the nazi's. I will never step one food into a woolworths store, unless i could was allowed to use my force inside the shop. I urge people who want customer service and who do not want to be raped later, when all the independent people have shut down and woolies and coles are the only supermarkets left.

I have heard of atleast 7 managers walking out on the job over the last 6 months, and others are desperately seeking other employment. no longer are employees treated as a person, they are treated like a number, as woolworths know they can fire you, and have somebody else, waiting to be employeed. it is an absolute disgrace, it is certainly not australian, its sounds like a dictatorship to me.

60

Bought yogurt (new range - full cream) last week. Wanting to have one today (04.03.15) however it was fermented already however the "use before date is only 07.03.15.

20

I am so dissapointed with the experience I am getting from Woolworths Country Road Sandton. I am actually shocked as woolworths takes pride and markets their store as 1 that provides the best service and up to now, I have always believed this, however this has changed.

I called in at Sandton country road stand alone store on Tuesday 24th Feb enquiring about a country road weekender dress style 502712492 size 16. I requested Simon to check where he can get the dress for me since they didn’t have a size 16 in the store. He told me that there are 2 dresses available at Cavendish mall in Cape Town and assured me that he will order the dress for me. He called me after to advise me that he has ordered the dress and it should be in Sandton within a week or so and I then requested him to follow up on it as the dress was on promotion and I wanted to get the dress still on promotion and most importantly wanted to wear the dress on my Bday which is on the 8th March. He promised to get the dress for me.

I then called him on Friday the 27th of Feb to follow up on the order. He then told me that Cavendish Mall has misplaced the dress however he found one in a 16 at Craddle Stone Mall and has ordered it and it should be in Sandton Saturday or Sunday. I told him I will come collect the dress on Tuesday since as I am coming to the sale.

On Monday 2nd March I called and was advised that Simon is not in and Sophia who answered the phone was going to check the whereabouts of the dress and call me back. Sophia never bothered to call back. I called back and spoke to Bandile and he called me back after speaking to Craddlestone and advised me that the dress is lost, Craddlestone said they send the dress to Eastgate mall. I told him that he must look for that dress as that dress was ordered for me. He then called me back to advise that the dress in indeed on its way to Sandton (that was on Monday 2nd March)

On Tuesday I drove to Sandton to collect my dress and the dress was not there and both Sandile and Bandile were not at work. Was told that I will get a call as soon as the dress is in the shop. Today 3rd March, I have been trying to call Sandton since 9:30, the phone is just ringing. Is this the kind of service that woolworths prides themselves in? How do dresses get misplaced (Cavendish mall & Craddlestone). May I please have a competent person to assist me in getting my dress.

40

I am totally disappointed in Woolworths customer service I have sent numerous emails with a response from Woolworths customer service that someone would contact me within 24- 48 hours guess what no contact made. I have been reading other comments and I agree it is time for change I will now be shopping at Coles. I called Coles customer service querying the price of Jalna Greek Yogurt tub which was being charged at $11.99 and at Woolworths it was $11.20 a .79 cent difference. My query was taken on board and a week latter I received a phone call from Coles Customer Service advising me that Jalna Greek yogurt is now $10.99 I am so glad someone listened and responded and I was also told they were reviewing all dairy case prices. WELL DONE Coles you at least listen to your customers watch out Woolworths and start taking customer complaints seriously. I could write a novel on my discontent with Woolworths. Does anyone at Woolworths care.??

40

Dear Sir/Madam, My husband and I have lived in the Cairns Suburb of Redlynch QLD for the past 4 years and up until recently have always been Woolworths customers - prior to that we have always shopped at a Woolworths store wherever we have lived. We are also Woolworths shareholders. there are two reasons sending this feedback to you. Reason 1: As Woolworths shareholders (and self-funded retirees) your shares and dividends are a part of our income and for the past couple of years we have noticed a distinct lack of service and stock in our Redlynch store. When we first started shopping in that store is was clean, efficient, well stocked and the staff were accommodating and friendly.

Today the same store has deteriorated to the extent that the staff can be quite rude, unhelpful and look as though they don't really want to be there. The shelves are never fully stocked and the whole look is tired, dated and slovenly. If this is the state of other Woolworths stores then it is no surprise that many past customers have stopped shopping there. In contract - the Redlynch Central shopping centre has recently expanded and Coles Supermarket and Liquor land have opened branches in the Centre. In stark contract they are fresh, new and the staff are exceedingly friendly, clean and helpful. Reason 2: We believe that the Masters Stores are a huge mistake and they will never be able to compete with Bunnings.

As Shareholders we would like to continue to support Woolworths as customers but if the Redlynch branch is any example of your other branches, as a company you have an awful lot of work to do to regain a lot of lost customers and as shareholders we would like to know what is happening with this company on a financial basis and what are you going to do to regain your place in the supermarket chain? As across the board Coles & Bunnings (Wesfarmers) are killing you.

40

Hi Woolworths Forest Lake, I asked a staff member were to find salmon that was on special she told me to go to seafood counter. I was waiting at seafood counter as staff were serving a customer next to me, I was next to be served only wanting to ask where I could find the salmon that was special , Staff finished serving her then just walked off down to cold meat counter as some customers had turned up after me, I was looking at the staff member waiting to see if she was coming back she just ignored me taking slight glances in my direction to see if I was still there. then another staff member walk up straight past me & I had to call out to her & I asked where the salmon was then she walked down to the staff member that was serving then walked back past me & out the back door never told me what she was doing, Then returned a two minutes later she then walked around front of counter showed me the salmon that was there I then told her that was not the one on special she then said I will have to go ask again.

Then another staff member come out she then asked me what was it you were after I told her the salmon on special in the catalogue she went & got a catalogue & opened it did let me see it & said this is the only salmon we have if there is any more it would be in aisle thirteen & it was the select brand that was on special I took her word for it as I could not remember if it was something else I asked if that was the one for $7 she said it was I had to take her word for as I could not see catalogue. We went down to aisle thirteen it was in a part were they have there marked down items all missed up no price on anything only one select salmon there I asked will it be $ 7 she said it will go through at $ 7 I asked are you sure & she yes it will I said it was very untidy she said staff were to fix that up but the had not done it.

Went to check out, salmon come up at $ 8.99 I told the staff member it was $ 7 it was in the catalogue she said I will have to check that I told I have been through all this she got a staff member with a catalogue & it was ocean blue salmon that was the one for $ 7 I told her that other staff member told me that the select salmon was the one for $ 7 they sold it to me for that price. The first three staff members were very rude like I had taken them away from doing nothing. Two staff members at check out very helpful. Something that should have taken me two minutes took me an unpleasant 15 minutes.

40

Being a regular woollies shopper I was[ on not the first occasion] very disappointed again with the quality of fruit specifically the navel oranges from the USA the first one I picked up was covered in mildew I did a spot check and it was not the only one needless to say I did not buy your so called fresh food I showed the employee and he picked out the rotten ones showing maybe the whole batch should have been tossed. Then to top the shopping off when we got to the checkout the girl spotted a rotten onion in our netbag to which we threw the whole lot in the bin. after many years of regular shopping at woollies as our everyday rewards card indicates we are seriously considering changing stores. as for your NZ apricots where are they. in the bin as well sad part we had already bought them. get your act together WOOLWORTHS FRESH FOOD PEOPLE.

60

On an earlier date i went to Woolworths in Stirling South Australia as i do several times every day seven days a week. I went to the deli section and ordered a half and half salad. The young man that served me informed me that they do not serve half and half, as i was leaving the store i discussed this with another Woolworths worker and he said he would look into this for me as he thought it was possible to do the half and half salad. Today is the 25th of feb------- I made contact with the second worker and he had spoken to management and they had confirmed that it is possible to obtain this salad, later in the day i returned to the store to buy the salad for my family dinner. it was the same young man that served me when i placed my first order. He not only refused to fill my order but was was extremely rude and was talking down to me about where i had Received my information. Woolworths has lost me as a very regular customer and i will inform family and friends on how i was treated.

20

I bought this product - MOISTURISING NAIL POLISH REMOVER with Almond and Shea Butter from your MERRYLANDS NSW BRANCH. After 1 hour after use my hands starting shedding skin. My skin was burming and the skin was just peeling off both hands. I have taken photos for proof. I am disappointed that this product is actually your own brand. I have already filed a complaint well over 1 week ago but I have had no response. This is not good enough this was extremely painful and this product should be removed form your shelf.

40

Yesterday at approximately 5pm I bought a bbq chicken which had been put out at 3.50pm. Store 1063 cost $11 barcode 0270149 011 001. I cut the chicken about 5.45pm, it was not fully cooked and the flesh was pink. Put in my oven at 180 degrees for 35 minutes until it reached 87 degrees C on my thermometer (the recommended temperature for chicken). I think the oven at your Forest Way store needs the temperature checked to make sure it is accurate and/or lengthen the cooking time to ensure that the chickens are properly cooked. Not impressed.

20

Today we bought a kilo of brushed kefler potatoes when we came to peel them tonight they were green so spuds in bin. The half cabbage we bought was brown when cut up as was last weeks lettuce. Poor show woolies fresh food store under statement of the year. Now buying all our fruit and veg from spud shed top quality foods.

40

My wife Mary received an offer by email 11th November titled "Mary, your first exclusive offer" Save 10cents per litre on fuel when you spend $30 or more this week. Offer ends Sunday 18 November". We spent $257.97 at Woolworths Gordon on the 17th split into 4 invoices. Her account was credited with 4 cents per litre. I queried why she wasn't credited with 10cents per litre. Today I called by phone and was eventually routed to a man. He was aggressive and rude.

First he didn't want to hear the reason for the complaint from me and only wanted to talk to Mary. After he had verified her account details he then talked to me. He wanted receipt details which I advised I didn't have as they are shredded after purchase items are checked and charges verified on our card which is normal. To cut a long story short this guy is unsuited to liaise with a customer. Furthermore Woolworths haven't honoured their offer. Mary's account clearly shows the 4 invoices on the 17th and only 4 cents per litre credited when she had clearly qualified for 10 cents per litre within the validity of the offer. Why does Woolworths make an issue out of something that should be so straightforward? It isn't the amount of money that's the issue it's that Woolworths haven't honoured their offer.

60

I was in the store early Monday morning on my way to work and I noticed that one of the female employees in the front desk with blonde hair
was very rude and abrupt towards another female employee. It was very unprofessional and made me feel uncomf0rtable while i was doing my shopping. She has served me on numerous occassions and it seems to me like her attitude to her work is giving a negative vibe to the woolworths brand. Since this person is behind the front desk she should always look and act professional towards her employees and customers.

60

I am formally emailing you this complaint. I have lived in Coorparoo for 25 years, prior to you building the new Woolies at Coorparoo, we had the shops downstairs and the car park above, exactly where it is now. There are a couple of Swallow families that have been nesting in that same car park for years now and we've noticed recently that many of their Nest have been ripped down from the marks on the walls. What the hell is wrong with your managers? These little birds Have been nesting there since before you came along, they are not doing any damage! they return every year to the same Nest and bring up their babies?

My friend and I purchased a seed ball on Thursday and hung it up out of view to the public, for the mothers To eat, yet when I went back yesterday it has been taken down? Seriously that is ridiculous, the Swallows alone? You'll never get rid of them, and why would you want to? I'm disgusted at this and would appreciate you not allowing the cleaners to continue To destroy their nests? If this isn't stopped I will make it my job to make sure it's stopped. What is wrong with you people? We're talking about beautiful tiny little birds, and lets be honest we don't have many beautiful inner City birds, Swallows are one of the few smaller birds that are left in the city. Your attention to this would be greatly appreciated.

20

Dear Sir,

I am writing to register my disappoint at the Customer Service available at the Livingston Woolworths in Perth WA. This is not the first time that I have provided feedback on this issue. It seems that this subject is not being communicated to the responsible Store Manager with an expectation that things need to improve.

For quite a period of time now this store has lacked sufficient staffing levels in store at peak periods. Quite regularly on a Thursday night there is only 3 or 4 individual checkouts open. Staff are not available to serve in the deli area, and the staff in that area are so busy attending to chores such as washing / cleaning up that they quite regularly leave customer standing at the counter waiting to be served.

To add to this issue is the stock fill that is now carried out during shopping hours. We are reguarly having to dodge around stock that has been left in aisle waiting for staff to come along and put it away. Or several pallet loads of stock on trolleys with two or three staff trying to load shelves whilst customers are trying to select product or move around. Customers are not able to shop in areas where they need. I would also suggest that it would only take one customer to move a trolley of stock, resulting in injury to the Customer from falling stock or twisting to trying to move the trolley and Woolworths would be looking at a lawsuit.

The Livingston Store is now going through a refit, the stock layout is confusing and dis-organized at best. Last night we went to select mens razor blades and we found that a security lock had been placed on the prong with a message to seek sales assistance. In that area there are no sales assistants (and I wouldn't think you would want Checkout staff to walk away from their tills to help), the help desk is down the other end of the store and there were no staff in nearby aisles. This situation is intolerable!

Looking around the store, each and every check out had long queues (including the help desk selling smokes), however staff were closing checkouts to go on break or finish without any other staff to work their area. This was at 6.30pm!!!!

Please understand, I am not an impatient person, however my time is valuable and I do not like the cost cutting or the attitude that we will have to wait - which is clearly what is being suggested by the lack of service in this store.

Hope to see some improvements in this store or I will utilize my option to shop in another location. It would be nice to have the Customers in our local area receive the service that they should be entitled to.

Kind Regards

Lucinda

20

Went you woolworths in boval qld 4305 twice in the last fours days and found that some of there. Staff are unprofessional and full of shit the first time was friut and veg who lied to me as I was told they had run out of product but when I went back there was plentlt on the shelf.

The second time was fresh Milk the area was unclean with milk products everywhere but where there should have been when I was for a product again I was told they were out of but this time your employee laughed at me and thought it was a great joke.

And again I went back next day and there was stock on the shelf as I woolworths is my closeset store I won't be returning back there I would now prefer driving to Coles it's just down the road about five Klms rather than deal with people that treat you like sub humans and really don't give a shit.

Sending this email is most likely a waste of my time if the rest of woolworths staff are the same I would like to thank for listening my complaints if you get enough of these complaints woolworths will soon be gone.

60

Do yourself a favour and avoid at all costs. Where to begin..... So my little girl was getting her room redone and we decided to order her a new bed, ottoman and wardrobe from Woolworths. The ottoman showed up as in stock and during checkout gave us the option of next day delivery for a few pound extra, seeing how excited she was we decided to go for it.

Nothing showed up, phoned up a few times and every time we were told it would be delivered the following day, didn't happen. After a week we phoned again and were told that it may show up in two weeks time, that's after we paid for next day delivery. Still have not received the ottoman. The wardrobe we ordered, we were told it should be with us by the next Tuesday, nothing showed up. After a phone call we were told it's probably three or more weeks away, don't bother phoning again until then. The bed, well apparently we're looking at several months from now.

Their tracking system is the worst we've ever come across, for several days there were no updates. Then all of a sudden we received an update for three days earlier saying the item was on its way to us, useless. When we asked about a refund we were told that the supplier has the right to refuse the refund so there is very little chance of getting our money back. If you are thinking of buying something from them, DON'T. Do yourself a favour and find somewhere else, over the years we've used lots of online companies before and never once had problems like this.

60

Last night a couple of girlfriends and myself went into our local Woolworths in wagga to buy some fruit, I searched everywhere for mangos but there wasn't any left, as I reached the check out with my other items I noticed about 10 shopping baskets with end of the day items that people couldn't purchase and that looked like they were getting put back, my friend pointed out that there was a mango in on and I was so excited, so I picked it up and headed for self serve, all registers were taken so I stood behind my friend and waited, as I did this out of the corner of my eye I noticed one of your employees staring at me, which she continued to say " Ahh you have to pay for that?" I looked at her baffled and replied " well that's why I'm standing at the register waiting" she then said " well some customers just think they can walk out of here with those items" I relied " well im not going to" then she added " wasn't there any left in the fruit section that you could of taken?" I relied " well no that's why I'm taking it from here" she soon walked away, but there was so many people at the self serve I was so embarrassed! I felt like she accused me of something I'd never do and she didn't even apologize! I love woolies and this has just turned me off completely.

40

Hi we purchased two packets of roast chicken crinkle cut chips and inside the packet was plan flavoured chips. This is very disappointing from the Woolworth's select brand. Please advise what can be done to compensate me to correct this issue.

Best before date on packet: 01 Jun 13 307172 10:14

20

Today at 12.45pm I visited your Coburg store and I was most upset by the attitude of your deli staff who refused to serve me and the defensive attidtude of your assistant manager that did not understand the nature of my complaint and was defensive of his staff. Briefly, I took a number from the deli section and await service, the young girl called a number that I did not hear and I ask if she was using the number system, she said yes and asked what we wanted. I asked again if she was taking number and she said that she would not serve me because I was rude towards her. I said that I simply asked if she was using the number system at which time she turned around and walk-off refusing me service.

Another young girl took our order and I asked for the manager. He (named Richard) arrived and as I was explaining the issue he refused to accept my complaint and told me that I was aggressive towards him. He kept asking if I was sure that the girl had refused me service, I kept saying yes. By this time, I was totally frustrated by your staff that I simply explained that I would take the issue to the complaints department. At the counter there where two girls a younger one that eventually served us and a more mature lady who explained that the girl was was young and didn't know or understand what she was doing. I explained to this lady that the young lady who refused me service is not aware that my business should be appreciated as I help pay for her job.

Your assistant manager who also seemed very young had no idea how to take my complaint and kept questioning my reasons and accusing me of aggressiveness. As a 56 yo speaking to a tall, stronger and much younger male, I fail to see why he would feel threatened. In short I was totally embarrassed by the attitude taken by your staff. I will also refuse to shop at Woollies until your management take a good look at your policy of employing young, incompetent and inexperienced staff who keep defending their actions. I will also investigate the possibility of taking the issue further as this refusal of service is not acceptable and Woollies should be made to account for this action. Bad staff and bad management woollies.

40

The service at Woolworths in Sydney is worsening. At the most, there are a maximum of two check outs opened and most of the time, only one check out at which frequently there is no operator present! Very often I have to wait for a long time at a till where the light is on and where there is no person attending it. This is appalling. I've asked one of the staff to send someone over to attend the unattended register, and I was dissmisively and rudely told to go to the self-serve check-outs. Often there is long waiting time to get served. Many of the employees are not customer friendly and some are impolite. I have been very frequently upset and inconvenienced by this very poor service.

It is imperative to have an adequate number of people serving (an increase in this case) with efficiency and that service be done with a polite and pleasant manner.

This refers mainly to the Dee Why branch of Woolworths where I do my shopping. I will be forced to shop elsewhere (another store, not Woolworths) if this problem is not adequately and rapidly addressed.

40

We to get milk at my local woolworths service station in geraldton WA at 8:30 pm on 22/01/2013. It was marked on special for$2 for 2 ltrs. The girl wanted me to pay the full price. When I told her it was on special she said just pay the fu#*en money I have just about had enough of this f**#n job. With her friends all hanging around the counter I just walked out. Very discussed. The girl was working by her self.

40

There is a very small Woolworths store at Padstow that I only frequent out of convenience because more often than not the service is very bad and nearly every time I walk in the store I notice a merchandising mistake or product pricing mistake without even trying.I have to ask them to fix it because it's intellectually frustrating to see it.Obviously it occurs through either carelessness or stupidity.It is a small store in comparison to other stores & therefore they don't have a great range of product brands and types, so you would think it would be easier for them to manage it but no...

There is one particular cashier there (an older lady with short brown hair) who is so hopeless that I just leave my goods and walk out in disgust at mainly her stupidty.I usually try and avoid the stupid ones but yesterday I stood in her line to be served & sure enough she still had not learnt a thing about efficient high service cashiering...She refused to give me a bag when I asked until after I'd paid, so my goods were still sitting there on the counter after I've asked for a bag?? It varies from that to her triple handwork to get the goods in the bag (very slow and inefficient).You get the idea...

Many times I've vowed to boycott that store & I stay away for some time but due to convienience only I go again.They've lost a lot of custom from me...Most people go to Riverwood to get good service and product range.At least there I can serve myself...

20

I bought a 10 pack of sundried tomato chicken kebabs from Woolworths and 1 whole stick was full of bones, cartilage, knuckles etc......absolutely disguisting as I was feeding it to my 3yr old who could have easily choked if I didn't spot it before cooking. Paying nearly $12 for a pack I expect good quality and not something u would not even feed your dog! Not happy at all and I definitely wont be purchasing them again and have second thoughts about purchasing any meat off of them now.

20

Yesterday my grandson purchased a small packet of M&M's from our Woolworths Supermarket in Scottsdale, Tasmania. At the shelf where he picked it up the item had a sale ticket price of $1.00, down from $1.69. At the register it scanned at $1.69 so I pointed out the sale price and without checking at the shelf the girl called a supervisor who said it had been scanning at the higher price all afternoon. She charged my grandson $1.00. I asked the checkout girl why he hadn't received it for free under the scanning policy and she said "We already know that the price is not correct and also, you didn't leave the store." Not understanding I went up to the desk and ask why Woolworths had not honoured its scanning policy and was told that the Manager at the store has instructed checkout staff to not honour the policy if the buyer makes them aware of an overcharge at the register. Instead, the buyer must pay the higher price and actually leave the store, then return and ask for the policy to be implemented. I pointed out that it didn't say that on the printed policy that was displayed at the desk and the person just shrugged. Clearly this is not the correct way to implement a national scanning policy and it reflects poorly on the Woolworths brand that store managers are making decisions about the scanning policy at a store by store level.

60

Every time I go to the Woolworths supermarket in Rundle Mall, Adelaide, I wish I would not meet a staff member there.Why? because her service attitude to me was always bad without reasonable reasons. And after I met her again at the counter at 16:50pm on the 3rd of Feb. 2013, I think that is enough! First of all , she did not greet to me or ask me if I need help at all (I have been used to that). She was freezing me all the time, while I talked to her politely. When I said," Can I have...?" She did not reply. The only words she had said during the service was " Lyca?" I said 'yes'. Then she finished the transation without saying anything even when I said a ' thank you' at the end. During the course, I felt really bad as if I was begging her to sell something to me. Every time I met her, she treated me rudely although I did nothing wrong. I remember in another time, I said I would like to buy a voucher, then she said" for what?" in a rude way. Also, she chatted another male staff member up during a service on another occasion.Most of the staff members are friendly but sometimes I really don't want to go shopping in that store because of her. I guess the only reason that she treated me in a bad manner is because I am an Asian woman. She is an Asian as well but she speaks English with a local accent. I think her boss will be upset if he or she knows this.

60

hi,i have a woolworths card and have shopped at woolworths for over 30 years holding a gold card.-i am also a vitality card hold er on a discovery medical aid package coastal saver.woolworths have entered into an agreement that only clients on more expensive medical aid packages can get a cash back bonus.they assumed that i because of my package of-R2500 per month i do not shop at woolworths as i probally could not afford to do so .how can woolworths do this to their valuable customers .dont blame only discovery as an agreement is between two parties.i am disappointed having emailed discovery to receive a routine letter that says sorry we do not want to compromise our position with pick n pay so people on the less expensive packages must shop at pick n pay for the cash back ,but people on more expensive packages can get cash back from pick n pay and woolworths.this is surely not a fair practise.kindest regrds suzette mitchell

40

I have lived in Caloundra all my life, I have shopped at coundra woolworths since it has opened. I am a pensioner and for the last few years have treated myself to very nice salmon from the deli once a week. I have had the most uncomfortable and upseting experience from one of the sales people. I have been told that this woman is deli manager. She has become rude and it is all too much to serve me because it seems to me she finds it all too hard. She doesn't hide the fact and always makes me feel as though I am too much trouble. Yes I am specific in what I want after all I am paying for it and I really don't ask too much. I have never had any trouble with anyone serving me except her. More than one or twice it is every time. Today I went in and left without the rest of my shopping because I was upset by this. I thought about this all day and not sure if I wish to go back. I decided to ring the store manager but he was no available. I have decided to make this complaint but not sure where else to go with it.

40

To Management, I suggest you recall any and all the small Liverwurst old style 100g rolls Woolworths is selling out of your Claremont Store, Tasmania. We purchased two on the 27th of December 2012 at your Woolworths Claremont Store We opened one today and are not prepared to open the other.. as the one we opened was dreadful and tasted awful.

Both of us(my husband and I) had a mouthful and had to run and spit it out. Totally gastly. Feel we should let some one from the CSIRO look at them as a food that could probably make you very ill. Also check out your milk fridge area as well we have thrown out nearly 60% of two 2ltr cartons of milk this week both before their use by dates as they were off and sour!!

We were pleased with how the Claremont Village was done up recently and would like to keep using your store.. but you do not make it easy for us by selling us food that is not fit for us to eat or drink. Please reply as soon as possible. Sincerely Noeline Durovic

60

On Monday I bought the schnitzel special. Some packets on special some not so changed the expensive packets. Then when leaving I saw on my slip that I was not charged the special price for the apples. I had to go back. The cashier had a exhausted look on her face. I don't understand why so many prices are wrong. I never leave Woolworths without checking my slip as there are often wrong prices but never under charging.

40

Several times now I have gone to purchase bread from the bakery section of my local Woolworths store (Redbank Plains) and ALL of the white bread for sale was covered in sesame seeds. I am not alone when it comes to children not wanting to eat "seeds" on their bread. It has been a huge inconveinence for myself but what is more concerning to me is that I don't think Woolworths in aware that we have a huge number of both children and adults in Australia with nut allergies and certain proteins in sesame seeds can trigger allergy symptoms related to a nut allergy. I don't mind if you put sesame seeds on SOME loaves of bread but ALL white loaves is a bit of overkill and doesn't leave any option for those who dislike sesame seed or cannot consume them due to an allergy.

60

I have to say I am disappointed in Woolworths inverell I was in the there tonight getting s few odds and ends when I noticed one of there own employees that had just finished work by the looks of it was putting her entire shopping trolley Full of groceries through self serve... not until the end did one of the other employees cone to see if she needed a hand but the lady's own daughter came in and helped her out. But a thank you to joAnne the employee who did go over and help her out..

60

On Thursday the 17th of January I was shopping with my daughter in woolworths forrestfield west Australia. Which is not my normal shopping centre and I was appalled at the lady on cashier 9 by the name of cherry I think ,she was extremely rude and threw my shopping into my bags she was more interested in what was going on in the rest of the store than she was me. I don't think she really wanted to be at work I have never encountered such rudeness from anyone in a shop before I was very disgusted its not giving the shop a very good reputation Regards Jenny corry

40

Safeway Liquor at Bannockburn today 11th November, early this afternoon went to pick up some groceries and then went to the Liquor shop to buy two bottles of alcohol, had my 17 year old son with me & he helped me carried the bottles over to the counter. placed them on the counter stepped away & the cashier said something to him & he said about Mum's paying. She then proceeded with wanting his ID & I said that they're not his he's just helping me carring them over to the counter. Longstory short at the end I said to cancelled the transaction & I'll go back in line to re-purchase them on my own. And was told that I was not allowed to purchase at all but could come back tomorrow!!!!! Doesn't make sense at all....

60

On the 12th January I purchased a punnett of rasberries that cost just over $7 ( I cant recall the exact price) from Woolies Racecourse Rd Ascot, Qld 4007. I checked they looked ok and then purchased them, declining the receipt when offered it at the register. Upon opening the packet that night to use in some cooking I found them to be full of mould in the middle layer, I couldnt have seen this from the top. Needless to say, I had to throw them out and not having got a receipt for their purchase, I felt it pointless to return them to the store. I do frequent at this store as I work locally and just wanted to point this out and convey my disappointment. Berries are a luxury item on our shopping list and I was left thoroughly unimpressed that you are selling fruit clearly past it's use by dtae.

40

I and many others would like to voice our displeasure at the lack of trolley returns working at the Katherine Woolworths. The centre has the bays but since you have instigated the pay and refund trolley system and number of issues have arisen, the main problem is the chains you have placed in the bay. Particular residents of Katherine simply use a pair of bolt cutters to remove the ends of these to gain access to other trolleys that have money left in them in frustration at not being able to collect their refund as only two of the six bays actually have chains left after being cut off. Yes there is another trolley return at woolworths but that is another problem as dumped trolleys with no key left on them are dumped, that is if you make it there as we are now being exposed as targets for indigenous residents intimidating us for our trolleys so they can have the money. When you have young children or elderly on your own this is extremely frightening and dangerous as some don't take no for an answer. May I suggest that to rectify the main problem please install lengths of bar with the key return attached making it near on impossible for them to be removed.

20

Hi I applied for a woolworthes credit card and I was informed that "the minimum credit criteria have not met " how ? They didn't request for my Payslip or what so ever I've had an existing account with woolies for years and they have a nerve to tell me the above I'm very disappointed

60

Hi, I done my wedding registry with woolworths and one of the gifts I received was a large pyrex dish with a smaller one inside. I used the large one twice (which is supposed to be oven safe) when it cracked in the oven. It was basically in half when I removed it. This is not the woolworths "quality" im used to. I have never really been disapointed with a product from woolworths which is why this came as such a suprize. I could not return it unfortunately either as I threw the dish away the same night not realising I could return it.

40

I live in the Kimberly region of Western Australia. When my twins were six months I requested the store get in side by side seating trolley's. My twins have just turned 2 years old and although the store did get some side by side bassinet trolleys there have. Even no seated trolleys as yet . I have brought this matter up with the last 4 managers and all assure me this will be rectified but as yet nothing has happeNed. I am not the only family with twins and know that this adds to the burden of shopping. I have tried to use the side by side bassinets but most are. Token or the seat belts have been vandalised. I have taken to bringing my own safety clip to keep my children safe whilst using these trolleys but am not always lucky to find a double trolley. This is an ongoing problem that needs to be rectified. I shop almost every second day and find it a real problem and concern that I am not able to use the trolleys without putting my kids at risk , if you have ever shopped with more than one child you would understand the deliema I go through each time I shop.

20

For many years I have shopped at Mawson in ACT and always had good friendly service. One lady in particular (Megan) on the checkout was always very friendly and accommodating whilst still working hard and efficiently. For some reason a few weeks back she would not communicate except to say Hello - she then took my bags and proceeded to put my groceries through. I couldn't gain any conversation from her whatsoever (no personal issues were ever discussed always friendly day to day chit chat prior to this occasion) when I asked if she was okay she replied "I'm fine" and that was the end of the conversation. When I paid for my goods there was no goodbye - however I noticed on the eftpos machine it had on the screen "Try Contactless". I had assumed this meant that the store was trying a less then friendly approach to get customers through quickly and used to not being communicated with - hence the try contactless. This was an assumption as I now know it is in regard to your eftpos facility. This whole trip left a bad taste in my mouth as I was uncertain as to why I was being virtually ignored, was it policy or simply aloofness on your staff members part! Benefit of the doubt I thought this was a new policy set by Woolworths, the store was being revamped, perhaps the same self serve system as Erindale was to be installed at Mawson meaning less human contact.

Today I returned to the store today with my groceries. I saw the checkout was vacant and the usual staff member was there whom I had once shared friendly conversation with. My groceries were put through without a word. At the end I turned to Megan and said "I suppose this Try Contactless is why you don't speak to me anymore, I think it's ridiculous, rude and disgusting, I shall miss our little chats" and I left the store with pent up anger, disbelief and hurt. The staff member did not respond when questioned about Try Contactless, no explanation, no we're not allowed to converse, simply nothing, I was distraught and left the store in tears, disgust and humiliated.

I loaded my groceries and sat in my car distressed and tearful. I pulled the receipt and rang the store asking for the Manager or Supervisor. After some time I was put through to the supervisor. I wasn't asked my name or for a contact number. My complaint was heard and I was informed the complaint would be forwarded to the manager. On no account was I asked my name, told about the new eftpos facility Try Contactless which is what I'd been thinking the staff member was doing - not allowed to converse. No, just plain rude I've come to the conclusion. The supervisor was informed of the event and that I would take my business elsewhere, anywhere but your store henceforth.

Having worked as Customer Liaison Officer in Perth, WA at FAL for many many years and having had to deal with difficult customers and indeed our own chains, never ever would I have ignored a customer or been barely courteous as I have been treated. I found your store unsympathetic, rude and downright insulting, there was no concern shown for my obvious distress even though I had said I had just left the store and was in the carpark and it was blatantly obvious I was tearful. Nobody requested my name and number to call me back with an answer for my mistreatment.

Poor poor show Woolworths, my custom and respect has been lost.

Mrs J Madeira
Fadden

20

I am a regular Woolies foods customer, but recently whenever we buy a cooked chicken, my mother always get ill after eating the chicken. This hasn't happened once, but several times. We bought one recently, still have a receipt, and again he got I'll- that is why I took this initiative of writing to you. What's really wrong with Woolies foods recently ??? Are we safe to even buy any kind of cooked food at any Woolies?

60

In september 2012 I enquired about pet insurance and subsequently received an email adv ising that if I applied for insurance on line I would receive a $50 gift voucher within 60 days of policy being effected. I subsequently took up the offer.

At the expiration of 60 days in October 2012 I rang Woolworths and was advised that the gift certificate was being sent. Another month passed and I was told that there was a problem with their system and they could not indicate when the gift certificate would be available and they again acknowledged that the $50 gift certificate would be available as soon as their system was corrected. On 24th January 2013 (some 3 months after the gift certificate was due to be sent) I received a gift certificate for $25.

I have since made complaints to Woolworths Pet Insurance who said they would ring back within 48hours and Woolworths general complaints and I was told the matter would be investigated and they would contact me within 4 day maximum. To date I have heard nothing. I woiuld also point out that I have made numerous phone calls in relation to this and each time wasted up to 1/2 hour and on every occasion it has been blatantly obvious that nothing would be done.

20

there are several core reasons why I shop at woolworths: 1 the staff. 2 variety of brands. 3 Australian made and owned products. 4. reasonable prices. You are slowly but surely destroying all of those reasons.

Keep moving in this direction before to long I may as well shop at Aldi as the only attraction they have is cheap. Before to long Woolworths will be no different to Aldi except you are not cheap.

I do not appreciate the fact that every time I go to shop another one of my favourite brands has disappeared off the shelves. I have been a loyal woolworths customer for many years.

20

Woolworths in Carlswald midrand, i went to purchase some stuff on my Woolworths account so after selecting what items i wanted and was ready to cash by the till, the cashier asked me for my id document and said i needed it to purchase the stuff that i have taken,she caused a scene by calling the manager i was disgraced in fron of a numbet of people it made me feel like a thief, i am an existing Woolworths account holder and i am going to cancell my account with them, dont getcme wrong guys the food and quality is good but the service is bad aspecially the Woolworths food store in Carlswald Midrand

20

I have been shopping in Woolworths since I got married 42 years ago & over the years products have come & gone but usually with an explanation but not this time, I finally found a cereal I really like & after buying it for over two years all of a sudden I can't find it anywhere & no-one can tell me why.I do most of my shopping in Warwick Qld, I would like to see this cereal back on the shelf or at least a reason why it can't be.

20

Regularly after buying milk from Cherrybrook Woolworths the product expires (goes sour) way before the 'best before' date. I have purchased milk from other stores now (coles WPH, and woolies thornleigh) and the problem goes away. So we dan safelyrule out storage and transport on my behalf. (for the record, I put it in a cold bag and drive straight home) Last time I was at Woolies Cherrybrook I inpsected the milk again. When opening the freezer, I was surpirised to find itwas in fact not very cold at all. In fact, I'd happily hang out in that temperature. The mlk carton in my hand was not cold either. To doube check f it was just me. I went and picked up some yoghurt from another section - nice and cold in my hand! So the short of it is, the storage of Milk at Woolworths Cgerrybrook needs to be checked out. Otherwise someone wil get very very ill. 

40

Woolies claims to have
1. Buy something and use your rewards card and get so much off DONT WE HAVE ENOUGH CARDS ALREADY and why do we need a card we are already shopping there???? This is discrimination as we dont want a card
2. Buy 2 get for a less amount what happens to single people we cant use 2 of thing as they will go off again the elderly and disabled loose out as most of them are on low incomes and wont use 2 items.again discrimination the specials are only for families
3. every week for the past 3 weeks I have had to return because the price was incorrect or the item was not correctly put in.

40

woolworths steaks and many of its fresh beef cuts taste disgustingly of fecal matter because the cattle are fed and raised in disgusting feedlots where the cattle have to eat and sleep and live in their own waste. When the cattle are slaughtered it is impossible to keep the meat free of the bacteria and fecal matter that the cattle are caked in. You can taste it in their beef because the cattle are living, breathing, eating and drinking in their own foul excrement and urine.

20

To whom it may concern Store Woolworths westfields Liverpool NSW Date - 5th Feb 2013 at 7-30pm I was waiting to be served at the smokes counter another customer was infront of me she payed for her items with change heaps of small change. I was wait waiting and still waiting a good 15min and the supervisor lady did not even say i will be with in the minute or anything kept serving this customer with heaps of change. I give up in discuss in waiting this is not the first time. Just because you have the manopoly of the market does not mean you don't care about people and waiting.

20

I placed an order with woolworths on line and paid by credit card. They rang and asked for all my details again over the phone. This just didnt sound right and.I never verbally give my credit card details. Because of this i was refused registration and consequently i didnt get my order. I am having a party and had ordered alcohol. on special. (nearly 500 dollars worth). Apparently that special price has now finished as i went today to huy it in store. I had to wait til i could get someone to help me carry and lift it. I think it is so unfair and am complaining of the way i was dealt with,. The difference is over $100. I think I should be allowed to purchase it at he special price and have it delivered as originally planned. My bank has advised me never to verbalize credit card numbers over the phone and all your bank details, they also wanted my liscence number.
I can replaty the message i was left, I personally think it is a disgrace and very curt.
Hope you can understand my decision to NEVER deal with these people again, after this is rectified.

Thank you
Jo Harding

20

I applied online for a Woolworths store card on Saturday 16.03.13, by Monday, I had no feedback from Woolworths. I sent an email to the email provided on their website to the financial services department, I have yet to receive any feedback from my email. I went into the store in Rondebosch and they put me through to the department. When I spoke to the consultant over the phone she said that the application was denied as the previous card I had was on my maiden surname.
She said they would sms me today to inform me of anything. I have yet to receive that. I no longer want to open an account with Woolworths.

60

Over the past two visits (I average $120 weekly in this store - over the past 5 years) the checkout has failed to recognise: 1. fruit on special for which I was charged full price - approx $3 more - 2. Reduced price mince because the original barcode for $6.67 was not covered and the new price of $5 did not register.

For 2 I did return to the store, was given a credit and allowed to take the mince for nil but it is never convenient to have to return! Furthermore I was told by the customer service rep who returned the money that I should be keeping an eye out at the check out so that these things didn't happen!

60

ordered items received package with 2 invoices 1 with the items i received and 1 invoice saying following item to come seprately but never came. contacted customer services 7 times for them to keep asking me for same details now they tell me well signed for .yes i know they where signed for but still missing item and have invoice here to say other item to follow feel like i am being fobed off i would like to say that customer services is really shit and will never buy from you again

20

We live in Rockingham and have the choice to shop at Coles or Woolworths.. We only shop at Woolworths if we have to,the reason being that whilst shopping we are constantly bombarded by staff using the PA system. I thought this idea went out in the seventies.

The volume must be turned to max as the sound is quite offensive to the ear. If the Pa has to be used I think staff should be trained to say whatever they need to in the shortest possible time without the need to repeat the message sometimes three times .

A soft pleasant voice is all that is needed and not a humdrum raucous outburst that I hear every time I shop at Woolworths. Don,t get me wrong we love Woolies but this problem needs to be addressed in order we can once again shop in peace.

60

I have come to a stage where I have no where to go anymore. After phoning and e-mailing and faxing proof op payment to woolworth constrantly for the past year, they sill treaten to hand me over, or maybe already did. It has now come to a stage where I have overpaid my account and still no luck. People working in the account department don't even respond to e-mails, and never phone back or follow up. I can provide name for these people. They are even to incompotent to check between only 2 accounts in the payment was made. I have been paying woolworths in the sam account for over 4 years, and all off a sudden the payment doesn't reflect on their system. Absolutely unacceptable to say the least. Further I have send them prove of payment multiple times, and haven't received any response. They didn't care to explain what was going on, just happy to hand the problem over. I even Phoned the company that threatened to continue with legal action and they gave me 3 incorrect e-mail addresses.
What happened to treating customers with repect an providing quality services? Where can I turn to to resolve this. I will also send letter showing that I requested FNB Legal services to resolve his issue, and they told me that they didn't receive any response from woolworths and that it is a lost case. Unbelievable for FNB Legal services as well.

How am I suppose to resolve this issue like this? Keep issueing summons, and no response when the customer try and resolve this issue.

20

I left my wallet in your store at Westfield Chermside on Saturday and have waited until today for the Chermside Conceirge to be open and go look in the centre lost property. On the Saturday I looked through the store again and asked two people one of which was a supervisor about the missing property and received no help just a "nothing has been turned in".

I have waited and called the centre management at Chermside and according to them the major retailers have their own lost property section and I have been calling them all day and the line is perpetually busy. It is being extremely difficult to resolve woolworths have it tucked away safely or it has been stolen and I should be spending today getting a new license and renewing everything as I leave the state in the next few days and need ID.

I work within woolworths myself and would handle a lost wallet from a regular customer more seriously and dilligently.

40

Typical Nutritional Information shows that the energy per 100g is 1000kj however per slice = 50kj. There is 7 slices per bag of which the total weight is 352g. This means that each slice weigh +- 50g each and therefore the total kj per slice is 500kj and not 50kj as stated on the Typical Nutritional Information. I am on a low kj diet due to a cronic condition and always trust woolworths to ensure the correct information is stated on their Typical Nutritional Information. How can I now trust the information without having to double check your calculations. I demand an explination.

40

I waited at the front desk of the Newcomb Village Woolworths supermarket for nearly 10 minutes waiting for change for the trolleys. When I was finally served the staff member said here have a token for the trolley. I told her nicely to take her token and proceeded to go down the road another 10 minutes to Coles. A couple of weeks ago I approached the same front desk and the girl told me they weren't locked (why would I ask for change if they weren't locked) then she proceeded to tell me that the trolley boy was supposed to leave them unlocked and she carried on about it and then finally gave me change. I don't need explanations etc from the staff....just give me the change so I can do my shopping.
Can you please tell me WHAT IS THE BENEFIT of of giving out tokens for the trolleys to customers...I REALLY DON'T CARE IF I DON'T RETURN THE TROLLEY AND GET MY TOKEN BACK!!!! Please leave the trolleys unlocked so us customers can easily obtain them without wasting our time and your staffs time!!!!

20

I am totally disgusted with the Woolworth store at riverside Tasmania. I have shopped at this store location for the past 6 weeks now and every time i am unable to get a trolley to put my baby daughter in, to make shopping easier. there are plenty of trolleys available at the riverside store, but the staff have them placed in-front of all the other trolley. making it impossible to get access to one. imagine trying to move ten or more normal trolleys just to get to the one you need . (A baby seated trolley)
in saying that, even asking for assistance is impossible in this store, because there is never any one around when you need help. I have stood at a counter where there was 2 staff members working. they both knew I was there waiting to speak to some one. 5 minutes waiting I decided to walk off in total disgust . I wish i got there names to report the young teenagers. this store is not willing to help at all. otherwise the baby trolleys would not be in the position they are always are situated. (NOT ABLE TO ACCESS.)

40

I didnt get help at sandton woolworths. I wanted to exchange and Lebo told me that i cant, and she told me many reason why i cant. From her i asked her manager. Even her manager agreed to her. From the i went to fourways woolworths for the very something. Their helped me very nice and warm. I wanna complain to Sandton woolworths why didnt they help me? why Lebo with her manager treated me bad? Is it because im black? Is it because im a soft talker? What do i have to do that Lebo and her manager treat me the same as the treat others? Hope you will get back to me as soon as you can.

60

I received an email from Woolworths wishing me a happy birthday and advising to activate my 10 cent a litre fuel saving offer before shopping at one of the three named stores to redeem the offer, to which I did. On January 2 nd at approximately 5:30 - 6 pm, I attended the Woolworths petrol station on kooringal road in Wagga Wagga and filed up with fuel to return to Canberra and when I proceeded to pay for the fuel, I inquired to the young female attendant as to whether I could use the 10 cent per litre voucher that was on my rewards card. She promptly advised me that Woolworths do not give 10 cent vouchers. I explained to her I received it from your company for my birthday. She again advised me that Woolworths do not do this.

I politely asked her if she could check on my rewards card, at this stage she became very rude and accused me of lying about the 10 cent offer. I could not believe my ears and politely explained to her that I am not lying and that she should check Woolworths policies and I could show her the email on my phone, but she wanted nothing more to do with it and told me to move on as there were other people waiting. I did as she asked, but I have never felt so embarrassed in my life, to be called a liar in front of other customers. I do all my shopping at Woolworths Jerrabomberra and also purchase my fuel at their Jerrabomberra outlet. I believe the young attendant had no right to speak to me the way she did and if this is the sought of service I am going to have to put up with then I will cancel my rewards card and shop elsewhere.

60

We purchased a 12 pack of Woolworths chocolate/vanilla ice-cream cones, on Sunday pm, 17/08/13. When it came time to open the packet, I first opened the box & removed the plastic bag, then I opened the plastic bag. Then as I held the plastic container to take it out of the bag, the container (which was not sealed together in anyway) came apart. As a result we lost half of our cones onto the floor, where they broke into pieces. Needless to say we had very disappointed little children because there was no longer enough cones to go around. The packaging was clearly inadequate & not suitable for that type of loose goods. To say I am both disappointed and angry, would be an understatement. I await your reply on this matter.

40

Last week a purchased a chocolate cream cake x2 from woolies. It was the 5th of Jan, the sell by date was the 7th of Jan. When I got home I put them in the fridge. After entertaining my visitors with supper and decided to give them dessert, only to find out after taking a huge bite myself the cream off tasting off. I was so embarrassed..... I never expected this from woolies.

60

Today 17th January 2013, while shopping at Woolworths Ashmore (Gold Coast) I wanted to purchase several bottles of Home brand Mineral Water. The shelf was completely bare of both mineral water and soda water (homebrand) I asked one of the staff members to please check if there was any stock out the back. The young staff member returned and informed me that there was, however it was still on a pallet and that he would have to speak to his manager which he did and when both of them re-entered the store the young staff member told me that they were unable to put the stock out until later that night and that I could come back tomorrow and it would be on the shelf. Obviously I was not happy.

During this fantastic shopping experience the so called manager who I beleive goes by the name David Brass did not once approach me to appologise, neither did he even attempt to retrieve the product. I then had to drive to the nearest IGA store to purchase the product. Woolworths Ashmore is always quite a busy store, is it too much to ask that the shelves be monitored and restocked when becoming low. We are always having problems at this store, it is about time you actually employed a manager that is customer orientated and who is focused on good customer service and takes pride in the appearence of the store. Please do something about this store.

40

Woolworths is not selling products during Ramadan. I wanted to buy good South Australian Wall nuts from the QLD Underwood woolworths store like we have done for many months but they do not stock them at the moment so i asked the produce manager why and his reply to me was because it is the end of Ramadan, so i said what the hell has that got to do with buying a good Australian product, i want to support our farmers here in Australia, so he just shrugged his shoulders and walked off. As a result of that i will never shop their again and i will make sure alot of people are going to hear about this.

60

To Woolworths, I wish to express my disgust with the saturation of your support to the idea of Halloween Day. My family made a visitation to one of your stores today and was shocked and scared by the over whelming visual horror of the grotesque marketing of Halloween. This was displayed by props and staff. Your decision to support this has lost myself and my families support of your business. We will no longer be using your stores to purchase our supplies, as we feel that our children and we should not be subjected to this disgusting behaviour.

40

went to woolies in plaza coffsharbour bought a lynx item which had ticket saying 14.99 they charged 20.00 when i went to sort it out it took them 20 mins to sort out. the manager was rude tony was his name i think and the girl name kristy??? was on the service desk that day. was extremly rude saying i had the attitude i was upset cause it took so long there was no appology or ny thing i got a refund but that does not excuse the shitty customer service they provided that day just reminded me y i dont shop at woolworths. target has that same item for 13.95 wish i went there

20

I purchased cigarettes from Woolworths Manly West Qld yesterday. Upon opening the first packet I realised I had been sold the wrong product. I attempted to return the unopened packets today for exchange for what I had requested, the staff called in the manager and I was refused point blank an exchange. I will also be reporting this to consumer affairs.
You have just lost another customer and I will be sure to tell everyone I know.

40

i am a member at woolworth iv been working there for almost a year at first i was get 7 days a week that was great and comes Christmas and the store is trying to save money and guess who get no work casuals like me get NONE bit un fair dont you think i have to call different stores just so i can manage to to pay my bills and now there saying the say thing iam too expensive cause iam on casuals rates now i have no work over Christmas and can't afford any thing thanks to woolworths, iv put in for a transfer at a petrol station cause iam over 18 and yet there not guaranteeing me hours cuaze i still coast to much iv applied for part time and full time but than i still have to wait till some one leave before i can get that position also i would like to stay with company but how when iam not receiving any hours cauze iam over 18... and i COAST TO MUCH whats the use of having causal staff employees when your company CANT AFFORD THEM?

20

Woolworths absolutely suck!! Online order delivered to wrong house, delivery driver dumps food on front stairs 2 houses up and forged a signature, woolies don't even offer to deliver the following day I had to go pick it up and I get home and something is missing from my order!!!

Speak with 4 diff woolies reps and not 1 apologises and only offers me a huge $15 credit and tells me a manger will call me first thing monday, that never happened I had to phone them to be told the last person i was talking to sent my msg to the wrong dept, finally a manager calls me this morning to rant n rave about human error and offer me a poxy $25 credit!!

I don't want credit dickhead cause I ain't shopping at woolies ever again!!! Anyone thinking of online shopping please do not use Woolworths!!! I want my $150 refunded to my card!!!

40

I am, or was, a dedicated woolworths shopper, every week for 25 years. I am disgusted, revolted and feel absolutely sick about the product I received yesterday from woolworths Alice springs. We were having people over for dinner And didn't hadhave enough fish so we popped into woolies Annd picked up $20 worth of flathead. We got home, unwrapped it and got ready to cook. The smell of that fish stunk out the entire house, it was off, had yellow stuff growing in it and smelt so so badly. We returned it this morning and the staff just didn't care, the same fish is still in the deli window being sold, something that off could make people very very sick. Needless to say I will think twice about shopping there again, and word of mouth spreads far in this town.

20

On Saturday the 6th October at around 1.15pm myself and my husband sat down to enjoy a meal at your woolworths coffee shop at Design quartes in JHB. the food was delicious as always but when paying the account strange events took place. firstly the lady seated to my left complained that the waiters were busy in their own little discussion and took forever to see that she wanted the bill. When informing my waiter that we were going to pay by credit card he informed us that we need to go inside as the machine was out of use. no problem but upon doing so the lady at the till asked if we were going to pay cash as her machine did not work, I aksed for the printed bill to see my total and she said that the total came to R210.00 again i asked her for the bill as i wanted to see if all was correct, she then said that the waiter would print it. my husband accopanied the waiter to the computer where only then did he enter the food that we ordered. my husband had to tell him what we had????? We own a restaurant and we know how the systems work. how could the waiter not have the table already opened on the computer?? PS the computers were working fine as when i insisted that i was going to pay with my credit card she put the transaction through!!! strange how the computer was working then !!!!

40

On Thursday29 November 2012 around lunch time I exited woolworths check out I observed a staff member on the phone with about 8 persons waiting to be served cigerettes. I got on the end of the que staffperson then served 4 people then walked away leaving customers waiting in line. I have experienced this lady many years ago when a I asked her to put extra staff on the busy checkouts and was rudley shrugged off. Staff memer is long term been there many years does not wear a name tag is blond short and large. Can you train this peron how to do her job in a friendly happy mannor or perhaps put her on store room duties away from customers she is truly obnoxious.

60

After many years of keeping quiet as a consumer I have finally decided to take action when things go wrong. I have tried to complain politely to the respective branches, but that is a whole story on its own. First I would like to say that your staffs attitude varies from branch to branch.

I travel for work with my hubby as this is all we can get, so I get to see many towns/countries, and branches of Woolworths. I have met some very polite and helpful staff and then there are the rotten apples. I think the worst attitude I've had from a Woolworths branch was in Eastgate in 2009. I was trying on shoes and I needed a pair of boots. I have a 'high arch' as does my husband and I was trying to get a staff member to help me.

When I had to explain that I needed a few sizes of the same shoe, she first rolled her eyes before assisting me. When that style could not accomodate my foot, I asked if she could recommend another wider style. She threw the boxes to the floor, had a chat to a mate, before taking 27 minutes to come back with another boot in one size, the shop wasn't busy, it was Tuesday morning just after opening time, in March.

I asked politely if I could try two other sizes to see which were more comfortable. She then told me the boot fits and I said yes, but maybe a bigger size would feel more comfortable as my foot is wider than most. She stood there for a few seconds then wandered off, I assumed to help me. She never came back. I walked around the shop and found another assistant who told me it wasn't her department.

I went to a cashier and asked if she could help but she told me to just look for someone on the floor. I approached the cosmetic counter and found two ladies chatting away. I waited ten minutes before they acknowledged me, then one slowly walked me through the shop to find help. She told me she would send someone to the shoe area, I must go and wait there.

An hour passed and nobody showed up. I eventually noticed the first assistant who had helped me. I approached her, trying to control my temper, and asked if she could kindly help me now with some different size boots in three styles. She said to me 'I thought you were finished'. She then turned to seek the boots. 42 minutes later she came back with one box and said they out of stock. I asked to speak to the manager and got told 'the manager not here today'. I asked to speak to the assistant manager. She asked why.

I said I have a complaint that she's not helping me well enough. She then said it's not her fault I have fat feet. My husband removed me from the shop before I killed her. I went to another shop to purchase boots. They were more than willing to help me, and gain my money, so I bought two pairs instead of one and a good pair of sports shoes.

In 2005 I purchased from the Pavillion, Westville branch, a full set of clothes from Woolworths for a new job, grateful I had one after being unemployed so long. I went to a final interview and was wearing a black pencil type skirt and a short sleeve embroidered shirt. As I got up to shake my new boss's hand, I bent over to pick up my hand bag only to hear a funny noise.

Realising that my skirt had just given up, up the back seam I asked to be shown to the ladies room. Luckily his female assistant was with him, and she took over and he left. The seam up the back of the skirt had given way - all the way to the waiste band - it was brand new, the first time I had worn it - and no, it wasn't too small for me. The assistant offered her help via me lending her scarf to tie around my waiste and then said, 'you should have invested in woolworths'. I said 'I did, and am I sorry!'.

The shirt I wore that day came undone by the third use. First the hems on the sleeve then the embroidery unravelled. I lost a button the first day I wore it. This is quite common with Woolworths clothes now.

A month later, I was wearing a pair of black high heel shoes, also purchased from Woolworths, Gateway. I climbed a staircase at my new job only to almost break my neck as the left hand heel broke clean off the shoe! It was only the second time I had worn the shoes. I took them back and got a credit, purchased a more 'sensible heel' shoe.

These shoes started to seperate and landed up in a divorce as the inside padding came unstuck and the souls left home. In relation, I bought a 3/4 heel black pair of shoes from Main Street, Port Elizabeth branch in 1992 - I wore these shoes at least once, every week and they lasted me 9 years!!! Now that's quality!! Also about your shoes, you used to give 1/2 sizes, like size 3and1/2, now I either have to chose a 3 or 4 or 5, pending the bad cut of the shoe. What happened to the 1/2's.

Later in 2005, I tried on a dress in the shop, and made a note to the assistant in the department that the cut is wrong. She looked at me as if I was a mad. So I put the dress on came back to her, and showed her I couldn't lift my arms as it seemed the seam that stitched the sleeve to the dress was sewn on to long or deep. She went on to tell me that was the style? I wasn't the only one that complained.

In 2006 I purchased vests and undies for my father from a the Vryheid branch. I followed the instructions as per washing and keeping them good, but to my disappointment, the vests 'stretched' beyond shape within a month. I regret to say that the undies are not stocked anymore. They have a wide band of elastic at the waiste, with a cross over feature at the front, which is like a flap, enabling a man to whip it out instead of pushing the undies down.

These undies I was told, were 'obviously not popular and now are not stocked'. How true this is?

In 2008 I purchased bras for myself from Greenstone, Johannesburg branch. My size bra has not changed since I was married and as they have a 'no return' policy on underwear, I took an old bra with to make sure it was the same type, brand and size - although the price had increased. I asked for assistance too. When I got home and tried them on, I found that the bras seeemed very tight and small cupped.

On measuring them against the old ones, the material was less in the cup, and the sides were narrower. Before you say, yes but that's old it's stretched, in my 'hospital bag', I pulled out a Woolworths bra, same everything, still in it's packaging with receipt, and found that indeed, upon measuring up, the new bras have "shrunk".

In 2011, scared to purchase bras again from Woolworths but determined that the quality must have been checked, I purchased again. The bras are still not the right size. To prove it, I bought 3 different size bras and took them home to compare them. If anyone of your staff can show me the difference in size - I will eat them!!!

In 2012 I purchased new undies from the Phalaborwa branch. Again, I took a sample with and again I was disappointed. Only this time I've kept the receipts and underwear. The panties I bought started to come apart after the first wash. Now, I have never had domestic help, no one else washes my clothes, especially my underwear and I follow the instructions. By the second wash, the seams at the elastic edge had all but given away.

I bought eight (5) packs, allowing me to change underwear enough times even in bad weather when washing can't dry. The panties I bought in January this year, I'm sad to say lie in a heap in a box in my cupboard with their receipt. I used them three times.

Comparing these new panties with some from a purchase in 2006 is so funny I cry. The lack of quality can be seen a mile off. Thankfully I keep a 'hospital bag' for emergencies, and keep 'proof' of the decline of Woolworths merchandise.
My husband is furious as we are just starting to come right financially and he refers to Woolworths as disposable clothing.

He told me if I buy anything at Woolworths again, he will divorce me, unless you have given me a refund or gift card. I have to agree with him - what a waste of hard earned good money!!!

I'm happy to report that I buy good fitting bras at Pep stores and they have lasted, kept their shape and not 'shrunk'. I buy my panties at various outlets, I'm still testing the quality of different stores.

There are many more items of clothing I have bought over the years, but I must be honest, these of the ones that stick out the most. I will also admit that the quality started to decline around 2005 across your branches, and one could easily see and compare this when they found old and new items on the same shelf.

I feel sorry for those that have climbed up in their lives from poverty to a sustainable income only to be let down by the quality of woolworths. I know a lady who comes from such a background. Her main ambition in life was to shop at Woolworths when she made it to a decent income. She is also 37 years old, and she has just got her degree, after many years working and earning her way up and now is able to afford to shop at 'quality shops'.

She purchased some nightware and a winter coat, a week later she phoned me to tell me the lining in the coat had come undone, as had the sleeve stitching, two buttons had fallen off. She had bought it for her mother, as a thank you gift, who had worked three jobs, 16 hour days, 7 days a week, to keep her in school so she could go on to a better life. Sadly, her mother passed away and never really got to wear a good quality coat in winter.

I don't mind paying the price as long as the quality keeps up. Everyone who knows me knows, I only buy All Gold Tomato Sauce (all gold all gold tastes so good!!!) and Mrs Balls Chutney. As poor as I've been at times, these are things I don't compromise. And I can't complain, their quality has never disappointed me.

Woolworths, you can keep putting your prices up, but your customers are getting wise and angry and are going to keep leaving. - But don't worry, there is a sucker born everyday that will support your name; I'm just not one of them.

60

Late December 2011 I bought two pairs of slacks as a part of my uniform for work, they cost R350.00 per pair. I immediately had to re-sew the hems. A week later a button fell off. A month later I had to return the one pair I had worn about 7 times as all the material had started to fray and was completely see-through, plus the seams had come undone. I returned both pairs of pants and was reimbursed. I took that money and bought a top as I couldnt find pants suitable for work as all the winter stock has been placed on the floors, despite the fact that we are experiencing searing heat in most parts of S.A. I wore the top twice, and the knit started unravelling. The sales lady who reimbursed me for this item R 180.00 put her finger right through the garment. So if I hadnt already learnt I took that money and bought two sleevless tops to be worn with my uniform. This purchase was made yesterday 26 Feb 2012. I have the one top on today.

The garment hasnt even gone into the wash yet, the lace bit at the bottom of the garment has come away from the main part of the top completely. It is rather embarrasing to be walking around work like this. It is ironic that I spent about three months motivating to my work place that they are better off adding Woolworths to their list of preferred suppliers so that we could purchase uniforms from your company rather then buying items form DBN companies. Our business is not heavy duty; mostly office based, requiring staff to be comfortable as well as look professional. My recent experience with Woolworths very poor qualitfy clothing proves otherwise. The inconvenience of having to make a double trips for each item bought especially if you live out of town is absolutely unacceptable!

I remember a time when one bought an item from Woolworths knowing that you were paying a little more but were assured of keeping the garment for years. I have items that are 15 years old and still look brilliant! I can assure you my company will not be dealing with Woolworths in the future. I personally will not put foot in your store to buy clothing again. Oh and on that note, it is attrocious that you allow women to try on undergarments (panties) in your store and then sell them to unsuspecting clients!! This is aparently against policy for all other stores. Pick n Pay wont even let you exchange a costume top!

60

To whom it may concern.
I am not happy with the rewards as i am an interstate owner Driver. I always shop at Woolworhts or Safeways all around Australia lately i have picked
up work going from Sydney to Hobart, Which i still classe Hobart as Australia. When i was In Hobart i stoped at Woolworths on Sandy bay road and
done some shoping when i got to the cash regierter the store manger served me Nannette served me i went to give her my everyday rewards card only
to be told they are no good in Tasmanina this was such a disapointment i was under the understanding this could be used any werer in Austrtila so i left the store so dissapointed that when i need fuel i pulled up at a Woolworth Caltex filled up used my eeverydayrewards card no promblems why is this so or have i been told bulshite and sandy bay Woolworths did not wont to give me any points because i was out of town can you please look in to this for me and get back to me you can contact me buy email or buy phone 0410615775 thank you for your time

40

Hi there, I have ordered online with Woolworths yesterday which came in today and I have paid $140 in total (Order Number:4900948). I ordered ORGANIC Oranges, however the oranges I have received were NOT organic (and I still paid for the organic ones). The strawberries were not fresh as we could even see the moulds on some of them. I also ordered MINI asparagus as I don't enjoy eating the large ones. However, even though I didnt tick the subscribe boxes, I received the large ones. This is very frustrating as this is not the first time I'm having troubles with Woolworths online. I spend my time and money choosing the best stuff for me and my family online and the results are very disappointing. I had to chuck the strawberries and the asparagus away and I believe this is not acceptable. I wish to hear from you and looking forward for a resolution for these problems. Regards.

60

My wife ordered soup which was delivered to out table without a spoon. I asked the waiter where the spoon was, and he responded, "sorry sir, we have no spoons". There we were, sitting with a bowl of soup (not a mug) and not knowing what to do. Pathetic - that's the only way I can describe our experience at the Main Road, Sea Point Woolworths Cafe at 11h00 this morning. I was so taken aback that I approached the manager who apologised but confirmed they didn't have spoons. Minutes later, the waiter came out running and offered a teaspoon. Soup with a teaspoon? The "bread basket" we ordered was 3 slices toast, no butter and no jams, just 3 dry pieces of toast! The Red cappuccino came cold after I specifically requested it to be extra hot. After a long wait for sweetener, I found the waiter returning from the store as they had no sweetener at the restaurant. If it was April, I would swear it was an April fools joke. 

20

I purchased 2 cooked chickens from your Springwood Store in Queensland witch had been advertised as buy 2 for $20.00. This promotion was advertised and also signage was on your hot chicken carousel. I always check my dockets though sometimes not for a few days. On checking my docket I noticed that I had been charged $10.50 for each chicken. I went back to the store with my docket and the young lady who I spoke to went and asked the ladies in the deli and they said they couldnt recall the promotion (must admit this was now about 2 weeks later).

I then said I was going to do some more shopping and If she could talk to the duty manager. When I returned I was told that all they could do was refund me $1 the difference between 2 for $20.00 and the $21.00 that I had paid. I then said that I might still have the paper at home but I had already binned it so I thought well there goes my proof so then binned my receipt. I stewed on it for a few more days so retrieved my receipt from the bin and am now voicing my displeasure of firstly been overcharged and secondly not been believed that I had been overcharged.

40

My son an his friends were abused an threaten today by the sucurity guy on duty, I find this very disgusting an feel very racially discriminated for my child an his friends. The security guy was following them around in the store an one of the kids said to him we have money soo why are you watching us the security guy started yelling at the kid then my son tried too help his friend out an say dnt yell at him for nothing an the security guy got all up in his face an was screaming an yelling at my son, an even threatend too hit him with his battern..

The security guy also said that you brown kids are banned from here now, soo tonite I call the store too tell the manager on duty what had happend too my son an his friends an the manager said the security guy was doin his job soo tell me is that his job??? I'm very disappointed in the woolworths store in Port Augusta an will be taken further action unless, someone from this store follow ups on this very disturbed disgusting incident that happend today to my harmless innocent son who I must say is only 13yrs old.. Very disappointed an upset ATM :@

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