Woolworths Complaints Continued... (Page 3)496+ reviews added so far. Upset? Call Woolworths corporate: 1-800-638-434
My husband and I went into the Gunnedah Store today the 13/02/16 at about 3.30ish, as I thought I would try Woolworth for a change, we normally shop at Coles Or Aldi's..We are new to town so this was the first time in the Woolworth store. We needed some help so we spoke to a young woman... Her name tag said Nikkita. She may have been in charge or something as she was being approached by other staff members. Maybe I should have asked her what her role was, but she didn't really come across like she wanting to help us.
The reason I am writing this is that she was talking to me while chewing gum or a lolly of some sort and chewing like an old jersey cow. Trust me when I say it was not a nice sight! It was not very nice and a little bit off putting to say the least. Maybe Woolworth need to tell their staff how rude it is to chew gum when serving their customers. When I was younger, my Managers would have never allowed this to happen. You may think this is trivial but, Manners go a long way and this young woman obviously has none.
I bought a packet of Chuckles peanuts yesterday (11/02/2015 )and when eating found that a lot of it was just plain chocolate and not with nuts. Disappointed as I obviously expected chocolate covered nuts and not just plain chocolate. The sell by date on the package is 1 Jun 2016 and best before date is 15 Jun 2016 21:45 10089.
Visited Woolies on Canterbury Rd. on 3/2/16. Driscolls Strawberries 250g looked like not enough strawbs in 3 of the packs on display. Weighed them on the store scales and they were all 210g total. If we subtract say 30g for the pack and the bubble wrap, that's 180g of strawberries, when there should be 250g.
In the other Driscolls punnets on display, 3 contained one strawberry totally rotten and covered in mould. The cardboard tray had a sticker showing they were packed on the 22/1/16 - 12 days earlier. Went back to the same store 7/2/16. 250g punnet looked underfilled. I weighed it on the store scales. 200g. That means it contained about 170g net of strawberries. Someone is ripping us off. Someone should be inspecting the incoming produce, and "The fresh food people"? Bah!
Shopped at the above store on 23rd December 2015, specifically to purchase half leg of ham, piece of boned and rolled pork and fresh vegetables/fruit for Christmas. No half leg hams at all (told by staff member "thats all we have") only about six full legs on display (too big for us), only very large pieces of pork (again too big) and no fresh beans. I was very disappointed so had to shop outside Woolworths to purchase these items. I have been a very loyal customer of Woolworths for over two decades, but I found this experience very disappointing.
I sent an email on 23rd December which asked for verification of my email address. Did that. On 11th January this year sent another email - this time came back "delivery to recipient failed permanently". I then posted a letter to Woolworths on 13th January to Bella Vista address. I have received no correspondence from Woolworths to this date. Could you please respond to my complaint otherwise I might have to shop at your opposition, Coles. Seems these days, nobody responds to anything - just ignore you.
I recently bought a leg of lamb from Sale Woolworths in Victoria. It was cryovac sealed. After I restled the wrap off I found more hard plastic covering over the end of the lamb and removed it. When I had baked the leg of lamb I had discovered another hunk of plastic baked on the side of meat. I had to throw the leg of lamb for fear of toxins from the plastic. No dinner. Far from happy. All the legs of lamb need is cryovac bag Not all the extra pieces of hard plastic stuck hear and tbere on the leg. Very angry that I missed that last piece and angry that there are so many hidden extra pieces of plastic on the leg of lamb!
I attended the Woolworths St Georges Terrace store on the 27th January at 1:50pm and was served by a Staff member in training. The staff member did not speak or advised what I owed. When I handed 50 dollars over I was short changed seven dollars. I went to the service desk and they reimbursed me the funds. I asked why the new employee was not trained properly and was advised we don't have the staff to train.
This is appalling how can you expect staff to give good customer service if they are not trained correctly. Shouldn't staff greet the customer, and advise what you owe and count the change back to the customer to ensure their till balances. Woolworths need to address your training standards so your staff know what's required of them.
It is bad enough to get those annoying phone calls every night about free lights, but to have it shoved in your face going into and out of your seaford store. They are not a charity but people making money from a government run scheme. She could not be avoided as she was standing next to the trolleys. I complained but they told me the directive had come from head office. You could tell people were very annoyed.
This is a complaint about one of your products. I have been purchasing your Woolworths market value pack of 10 burgers for several years and have found them to be excellent however as of late not only your packaging has changed but the shape also. I am not to concerned about the shape of the burger but the packaging of the burgers need to go back to how they were with the freezer paper between each burger as to make it easier to separate. As they are now with no freezer paper they are so hard to separate it ends up that I am re-making the burgers each time I go to cook them. Please if it's a matter of cost I would pay the extra to have them back to the old packaging.
I purchase the Classic Marinated Roast Beef on a semi-regular basis and usually find that the cut of meat is a silver-side roast. However on carving a rather large roast tonight, I found it to be not one cut but a collection of off cuts 'glued' / welded and rolled together. This was obvious by the meat grains heading off in all directions plus encasing an extremely large amount of fat in the center of same. Looks like my expensive roast was a collection of the cutting bench leftovers netted together. Extremely disappointed Woolworths.
Today I purchased some grape in the supermarket at Pacific Fair store, the grape advertised 4.50/kg but I was charged at 15.98/kg. I found out the customer service gave me refund of overcharged portion only. I asked the staff when something like this happened before the item which was overcharged will be given for free. The staff said this was human error have to charge and pay the original price. But after I continue to argue and eventually I got the item for free. Please tell me what is the company policy when this kind of things happen? Just imagine if customers not checking their bills will be ripped off a lot of money.
I am a lacto vegetarian but our household also eats seafood. Because we have no shops within many kilometres I buy frozen prawns, squid and fish in multi kg packs. Often two or more if on special. I ask sales assistants if they have larger packs out the back not "thawed for you convenience" as those are useless to me. These packs clearly state Nett Weight which of course means dry weight before packaging.
In the past your assistants weighed a package marked 5 kg Nett Weight and tried to charge me up to $16 extra for packaging weight. Most staff including many managers were (and still are) oblivious to meaning of Nett Weight. This often caused embarrassment to me in front of waiting customers when I stood my ground against being ripped off. I was told one time to "take it or leave it". Some offered to unpack the contents from its thick double plastic, cardboard box and strapping which I prefer remain intact to ensure more secure freezing at home. Even when unpacked they would charge me 0.2 or 0.3 kg extra for the accumulated ice crystals. I accepted this extra charge frequently through sheer necessity.
I complained to you over 8 years ago that I was being regularly overcharged for these bulk frozen seafood. I was sent an apology and voucher with assurance the problem was fully rectified and would never happen again.
It did though and often. Then I stopped using Woolworths altogether for some years after finding new Manager at local Windsor store to be an extremely arrogant, very tall football type bully. I had asked to see him after still being overcharged repeatedly he said he had never heard of any such directive from above on this subject and that I was talking nonsense when I pointed out consumer affairs had imposed huge fine on Costi Seafoods for similar practices. I didn't go back there and made sure friends etc online were aware of the Woolworth's malpractice. I found many other Woolworths stores to have the same problem on our holidays in QLD, VIC, ACT and other areas of NSW.
I recently went to Windsor store again and encountered same problem but didn't call manager. Explained again to staff the meaning of Nett Weight and described previous manager behaviour. Shocked and said they didn't remember one fitting description. They then used five I kg packages of dried goods in place of Box of prawns. Label was still about 4% heavier than 5 kg net shown due plastic wrappers, but I paid.
I suggested previously that you need to better train staff and supply a set of 1 2 & 5 kg weights for complete accuracy on pre packaged goods. Our lost custom over past few years would have paid for a gold plated set. It would be less expensive than loosing so many customers. I will be copying this complaint to consumer affairs as it really annoys me that you still let this unfair practice continue after so many years.
I went shopping on Friday 22nd January at 7.30am to Woolworths Richmond NSW. After I had purchased all my fruit & vegetables I headed to the deli section to buy some ham, there was no-one around to serve me but I noticed a woman off to the side of the deli section who was placing chickens in bags.
She was not wearing gloves though she was using tongs to place the chickens into the bags. I then witnessed this same woman tearing off bits of the cooked chicken & placing those bits in her mouth then licking her fingers before placing the chicken into the bag. I witnessed her do this with not just one chicken but three (3). I will NEVER be buying any cooked chickens from this store again. Had I not been so horrified I would have thought to film her behavior. If you wish to contact me regarding this my phone number.
Today I went to my local Woolworths here in Colac and decided to get a blue swimmer crab based on the emphasis that they were advertised as FRESH. To me, for crab to be fresh it means it must have come in that mornings delivery. I asked the girl serving I she could confirm when they arrived. She couldn't nor could anyone else begin the counter.
Being such a precious and possibly volatile creature, I just presumed Woolworths would serve FRESH if the description said fresh and given the lack of knowledge behind the counter I decided to trust your brand and its protocols and buy. I also got some marinara mix and was set to have a feast with a couple of friends for dinner. When it came to taking it out of the wrapper it REEKED of a gnarly rancid fish smell.
I knew it was bad but I continued to see just how bad. Taking the back plate off I noticed the tell tale black lines around the edges of all the shell compartments. I took off the plate and instead of a delicious pink and firm liver etc it was black...black and runny with green slimy throughout. It was one of the most foul and disgusting thing my worldy eyes and nose have had the misfortune to meet. Needless to say, there was no dinner. Once everyone helped me clean that up, no one was game to eat the marinara or anything at all from my kitchen tonight.
Blue swimmer crabs are a rare thing here and that's why I wanted that little bit of crab meat in my dish. And might I say, when the marinara was unwrapped, although it didnt stink, the mussels had been sitting around in the fish juices so long they literally disintegrated between my fingers. I cannot express to you how disappointed and embarrassed I was. And can I add, this is not the first time. There is seriously something going wrong in that fish department. I have had to bring back prawns and fish fillets for similar reasons.
Frankly, I'm done with the fish dept. at Colac Woolworths. I bought these today in the late morning. Someone should have checked them for I they did, they wouldn't have been able to put them out. Is it the lack of knowledge of staff to identify the tell tale signs of bad shellfish? Are they educated about smell, black lines, grey meat? Is it a temperature problem in the case? Who's checking it every day, a few times a day especially in these successive hot days? Is it delivery refrigeration?
Is it laziness in getting it out of the truck? All these are possible factors and considering it happens more often than anywhere else in the store, it really should be looked into. Meanwhile, I have had a crap night thanks to this scenario and as I said, thats it for me. One loyal customer exiting the fish deot post haste. Thanks for taking the time out to read this and I look forward to some kind of response soon. Kind regards, Denise. (photos attached)
I made my December account payment on 15 December. Only to receive a call to say my account is in arrears. I explained i made payment on the 15 December 2015 and was told because i paid before the 16 of December the payment is seem as a payment for November even though i made payment on 23 November 2015 for November. I paid other accounts on the same day and only experienced problems with Woolworths. I checked my November statement and it says payment is due on the 10th December so how can the payment i made on the 15th December be for November if i already paid my monthly installment for November? Also where does it state in the Woolworths term and conditions that payment made before the 16 of a month will be for the previous month even if you already made that months payment?
Treat your staff better, treat your customers better, don't try and hush your staff up about the poor condition of your meat, don't leave pallets of chicken mince out in the sun on there own. Pick up your game Woolworths.
I bought chicken cold meat (Woolworths brand) from your Bondi Westfield branch yesterday (Sunday 17th Jan 2016). When i came home i opened the packet and fed it to my little boy and ate some myself. Half way through i said the taste wasn't right as it tasted really sweet and went to check the sell by date on the packed. The expiry date on the package was 25th Dec 2015.
I find it utterly appalling that you keep expired food items on your shelves way past the sell by date and both myself and my little boy could have gotten very very ill. I find it unacceptable that i will now need to look at the expiry dates on all items at Woolworths before i put them in my trolley and will therefore have to go elsewhere.
As you will be able to see by looking at my account (card number 9344668 029579) we are regular shoppers at Woolworths and spend well over $1200 on a monthly basis.
I went into Cumberland Park, SA Woolworths yesterday to buy groceries and tobacco. I requested a pouch of JPS tobacco at the checkout and paid by card. I was in a hurry and foolishly, neglected to check docket while still in store. Once home I opened the tobacco and realized it was a very similar packet but not the JPS I had requested but was Winfield. Consequently I had been charged an extra $5 and could not return because it was opened already.. I am an older, single woman on Newstart. Money is short and I can do without service staff who pay no real attention to what you ask for. It is only a week since I had to return to that supermarket for a refund because I had been incorrectly charged. I can only hope your people actually read this at least but I don't actually believe anything comes of making a complaint.
Purchased 2 packages of salad from Woolworth Strathfield on Tuesday night 12 Jan. Brought the tabouleh salad for lunch at work the following day, Wednesday, 13 Jan. Towards the mid part of lunch, I bit into 2 brown pieces of hard small stones nicely camouflaged with the colour of the salad. In the chewing process, it hurt my front upper plate which I thought partly broke off. The stone further split into small tiny pieces . This is very dangerous! I am only able to capture the bigger pieces of the stone with the image attached below (highlighted and encircled).
I am now very paranoid and scared with the other salad pack that I bought ; and likewise with future purchases. How do you ensure safety with this type of food? What QA measures are in place? How do you compensate me for this scare? I have kept the stone and the picture for reference. Does this need further reporting?
I regularly shop at Metro West Pennant Hills, and up until recently have always had a good shopping experience, but lately the music on the PA system, while not loud, it is a fm station and it is very annoying, the music is dreadful, it may be good for the teeny boppers but it is not very pleasant as back ground music as you shop. It used to be pleasant. Why the change to a FM station? I cannot wait to get out of the shop it is so annoying.
On Christmas Eve I shopped at Erina Fair store, and among other fruit items I purchased 2 mixed fresh fruit slices ( mostly melon and pineapple slices)in trays, priced at $6.00 each. I put them on our table along with cheeses etc, for our guests. only to find that the fruit had fermented quite badly. FRESH? How stupid was I to believe your "fresh" advertising. Perhaps you should look at Hanging (typo) changing your advertising agency. Shame on you. Your company is getting quite a negative reputation. Well deserved, I say.
I bought over $60 worth of porterhouse steàk at livingston in Perth on the 29 dec, we BBQ most of it and found it very tough, the next day we cut some up in very fine pieces to do a stir fry and found the same. I have found since you started putting meat in the stores pre packed the standard had gone down and had not bought meat in store for a while because of this reason.
Homophobic staff vilified me as a member who was also encouraging a member of the public(friend) to also engage on this behavior. This violates your staff code of ethics. When I complained to the manager she told me that she was gay and had no problems from staff. Implying that i was making it up about staff treating me differently. She told me that she would get back to me that afternoon and i am still waiting to hear from her 5 days later. This is professional mismanagement from your manager and the Woolworths corporate team should hear of this. I managed to get a photo of the customer but the staff member quickly ran out the back of the store.
I took my elderly client food shopping, she uses a wheelchair and enjoys shopping with the wheelchair trolley. Woolworths at Elizabeth SA only have one wheelchair trolley and this couldn't be found. We struggled to complete her shopping without it. Another customer was in a wheelchair too so there is obviously a need for more. My client was upset by this.
My husband and I went to your store at Burwood Plaza (Sydney) this morning, as we do every Saturday and left very angry, frustrated and disgusted. First of all, there were only a few trolleys at the entrance. A couple were broken and when we put our $2 in the second-last one available the chain would not release and we could not retrieve our money. We brought this to the attention of your staff only to be told that the matter had been reported. We were not very impressed with the indifference of your staff and do not feel that they tried to or even wanted to help.
Finally, we picked up a basket each and proceeded with our shopping. I had quite a long shopping list this week and as you can appreciate 2 baskets were totally inadequate. Furthermore, I have a back problem at present and should not be lifting/carrying heavy things. We were so frustrated by this experience that we cut our shopping trip short at Woolies, bought our fruit from FreshWorld and left. We went to Coles at Birkenhead in the afternoon and did the majority of our grocery shopping. I am seriously thinking of not shopping at your store again.
On paying for petrol, I presented my Amex card and was not advised that this now carries a surcharge, a fact I only discovered later on checking the till slip. My complaint therefore is twofold, a) that a surcharge was levied and b) that I was not informed that this would occur.
I agreed to do a Woolworths survey online some months ago and although I declined every offer that I possibly could, I then began receiving large volumes of junk email from so many sources. It has taken me months of unsubscribing from various mailing lists as YOU obviously passed my email address along to all these people. I have been so angry about this behavior by Woolworths that is certainly has reduced the frequency of my visits to your stores. It was disgusting behavior from what we would like to believe is a respectable retailer.
At the checkout I noticed large signs advertising 20% off I-runes cards.i purchased a $20 card.On arriving home I noticed I had not received my discount.on returning to the store I was advised the $20 cards were exempt,they pointed out there is a small notice you can read on entering the store.All the advertising in store is very large but nowhere does it advertise the exclusion.i find this very misleading & unethical. I am seriously considering my loyal support of Woolworths for the future.
I Shopped at Canterbury gardens Woolworths in Melbournes outer eastern suburbs the other day and purchased a 2kg pack (24) of the WW barbecue thin sausages. I have been buying these for over 20 years and a loyal customer of yours for over 40. In the last month at two different stores the quality has been discgracefull. Dry, tasteless and hard, obviously something has changed. If so will this be an ongoing thing? Would quite happily do my shopping elsewhere if this continues.
I was doing my weekly shop at Woolworths Belmont, they shop was so out of stock, no 1.25 Coke Zero, no boxes or pkts of 15-18kg boys huggies nappies, no grain waves, & there was some frozen crumbed chicken in the freezer that was on special that wasn't there! Now as a mother of 3 children it's a real pain in the backside when so many things that I go to get aren't there!, I understand if it was 1 thing but it wasn't & it's not the first time this has happened!, so I had no choice to go to Coles to do the other half of my shop as I really needed some of these, this made things quite hard for me as my days are already very busy!
I am writing to inform you of an item that was listed in your catalog that went on sale on Wednesday 28 October 2015 page 11, it mentioned that when you purchased zooper dooper cosmic flavors 24 pack you would get 2 free tube holders, when I purchased this item on the 28 October 2015 at the Woolworth's Bega Store I asked about this offer and they informed me that they did not receive these items, then 2 days later I entered the Tura Beach Woolworth's store to again be told that they did not receive this item, my disappointment was that my children were quite excited to get these tube holders and to be told by 2 stores that they were not available was not good enough that is why I am sending this email, I don't normally complain however in this instance I have a sound reason to, firstly for the advertisement in your brochure that took up half a page and really stood out and secondly not even being informed that someone would look into this for me, we shop at Woolworth's department stores all the time and purchase quite a lot of zooper doopers especially over summer so I would like an explanation as to why you would advertise an item for 'FREE' and not provide it. I look forward to receiving an explanation, what would you like me to tell my children?
Went to store at Taylor's lakes vic on Tuesday 3rd nov. Very bad One register open and long queues. Manager standing looking at everyone and ignoring the unhappy customers. I shop at Woolworths nearly everyday and the customer service at this store is really bad. Not sure if Woolworths even take complaints seriously but I wanted to let you know.
I would like to give my dissatisfaction at not being able to buy the Áncient Animals' book that accompanies the collector cards. I have tried to buy it at my local store (Woolworths Erina Fair) - service desk over the past few weeks since stocks sold out. I have been to the desk on numerous occasions and staff could offer no idea if and when the books may come in. I now have a very upset/disgruntled 5 year old grandson who was looking so forward to putting the cards in the book. If Woolworths wishes to continue with these promotions, which I think are a great learning tool, Please ensure you have ordered/printed enough of the books to cover expected numbers. I will not participate in any future promotions for fear of being let down again.
For the last few week's the stock in Woolworth store Armidale NSW 2350, has been very bad, but today was the last draw for me after going through, the check out, I was forced to go to Coles, I went into the WW store on Sunday about 10.30 only 2 check outs open, bad enough, but half the items, were not there, a sign said in the Deli and cold section truck had broken down, fair enough, but today, still missing items, no name milk 2ltr, today, not even the light bulb I had to get. It is bad enough the magazines, take 5 and that's life has not been on the shelves on a Thursday by 10.0clock I have complained about this before, as we do not have a news agency near buy. I am most fed up, as I live out of town, and have to drive in for my shopping. Not good enough any more.
The Kalamunda branch of Woolworths has a problem with shopping trolley collection. On occasions, at least once per day, the trolleys are left all over the car park in a most random, untidy and bogan manner. The effect of this is to prevent people (customers), from being able to park to go shopping. It is also impossible to walk along the paved area due to the number of trolleys simply left there. The effect of this is to deter both myself and other customers from entering Woolworths in order to spend money.
I now do the bulk of my shopping at Coles which is approx 2 km away. It appears that the old saying that the customer is always right has disappeared and has been replaced with the need and greed associated with today's larger businesses. It should possibly be remembered that the customers actually pay Woolworths and your business advisors don't. Indeed, it is suspected that Woolworths pay their advisors (possibly lawyers and accountants) reasonably large amounts. At the end of the day, do you listen to your customers or ignore them and listen only to your paid staff ?
Last night we went to the new Woolworths at Point Cook and went to bye a roast pork. The young girl just finished serving chicken to another person and and asked me what would I like and I said the roast boneless shoulder please then she just grabbed the roast pork without changing her gloves this is cross contamination and staff should be taught properly and made to do a refresher course.
Sorry Woolies I am getting sick of the quality of meat that is being provided, tonight it was round steak that when I was cooking it produced a full 250ml of water, yes I measured it. Once a week its the skinless chicken breast, I buy 1 and half kg that I still have to get skin off, cut out gristle, cartilage and veins, losing about half a kilo in the process. The whole reason I chose to buy the skinless breast chicken is so I don't have to do this as I am a busy mum. I have taken photographs to support my complaint. It's not good enough, I really think its time you look out your outside distributor of your meat and poultry products as if the standard does not change I will be forced to shop else where for these products just as many people already are.
I am wanting to complain about Select apricots I purchased yesterday at Cardiff NSW. 03 May 2016 - 52153. They are dried apricots - very dry. I use these to make items for charity and normally purchase at Aldi or Coles but for convenience I purchased at Woolworths. The packet has 'Ideal for snacking' - they are so hard I was not even tempted (normally I am when cutting them up). 200g for $5. I certainly won't make this mistake again.
if you spend over 20 dollars you get the latest dinosaur cards, but not if you spend at the cigarette counter...your refused because you smoke, your made to feel like your scum..its ok for them to sell the product and to take your money and make a profit but you are not allowed the rights as other customers. This is discrimination and they deserve to be taken to court over this matter, this was at he Moe store and every local gippsland paper is going to hear about this. Woolworths you are a greedy disgusting company, it is not illegal to smoke or to sell the products so you have no right to humiliate and degrade people who have spent money in your store, my money is as good as the next persons and you take it readily, there is now a small boy who hates you as much as I do......I will not let this matter drop.
I am sending this as I can't afford to keep throwing out food that I have purchased from various stores in Brisbane only to take it home and it being off. I purchased about 3 weeks ago yogurt from your Cannon Hill store and when I went to eat 1 of the 6 pack the next day it had a very funny taste to it so I threw that one out. I opened a second one and the same taste to it as well. I purchased 2 x 6 packs of yogurt ( different varieties) from your Park Ridge store on the weekend and I have had to throw out one lot of the 6 pack as this had curdled. I didn't ring the store as I had already thrown out the receipt. I have shopped at Woolworths for years and would like to continue but as I said in my first sentence I can't afford to keep throwing it out at $5 a pack. This adds up over time.
This evening (25/05/2015) I made a familiar trip to my local Woolworths at Blackburn North Shopping Centre and was extremely dissapointed with the customer service of the cashier whose name badge showed "Brooke." When purchasing my items, the cashier did not even acknowledge my presence, let alone smile, or seem remotely interested in serving me.
I hadn't realised Blackburn North Woolworths installed machine operated cashiers already. She rudely demanded my money and seemed to be pleased when I walked away, just as a machine would do.
I am a regular customer at Blackburn North and am usually very pleased with the service there. I have not yet come across an employee at Blackburn North Woolworths that has disappointed me and made me feel as un-welcomed as I felt today. I am writing today in the hope that this issue will be addressed.
I purchased a block of Danish fetta on 23 May 2015, at Jordan Springs NSW 2747 Woolworths. Upon eating half of it, I noticed that the back of it was completely moldy. I returned the product back within a half an hour. I suggested that they throw the rest out and I demanded to speak with the Manager.
Even though they apologised and refunded my money and gave me a wish gift card, this does not help me having to spend the remainder of the weekend in my bathroom. I did file a customer complaint form in case I would end up in the emergency room. My complaint is I have been shopping at Jordan Springs since it has been opened and there has been a few occasions that I have had to return your products for example your fruit is tasteless, your yogurt has been our of date, your bbq chicken under cooked, lettuce covered by worms. Woolworth do take pride in their motto "the fresh food people" and this is unfortunately not the case. Trying to settle this matter with a "wish gift card" does not help this situation.
Hi my complaint is with Woolworths Nowra in Stockland. Every time over the last month there has been a mistake on my docket and every time a get a grumpy girl with a false smile if a smile at all making be feel like Iam cheap for complaining.
You have to remember this is all in the last month I am disabled so waiting every time hurts. It is never less then a 5 minute wait today 15 minutes. First time scale were out so my shop come to nearly 100.00 dollars more. My water melon was over 50 dollars tomatoes 25.00 and so on. They refunded me after re-weighing every item then charging the right price.
Next my husband buys 3 boxes of Pepsi max get charged over 90 dollars they have a sign on saying 15 a box. They refund then recharge. Freddo frogs got charged full price for each four packet's this time refund with a packet for free. bbq chips maxi got charged over 3.50 a packet but on sale for 2,15 got refund and one packet for free. Tin of milo this time was on sale for 8.00 got charged over 10 dollars.
12 pack of pepsi max got charged 15.00 a packet price was 5.90 got refund. I have always shopped at Woolworths but am getting stressed what if I am missing some I am on a pension and every cent counts and what of all the others out there getting ripped off. When I go back to get my money they should show more respect and not make me feel so bad about it yours sincerely a very unhappy family that shops at Woolworths
My problem is a lot of Australian products such as Birdseye broccoli , Birdseye carrots , BX hand care wash just to name a few things I used to be able to purchase at Woolies Menai are no longer available they are replaced with there own SELECT brands , I purchase these lines elsewhere , what ever happened to CHOICE.
I have an in store card with Woolworths and I fully paid the account. Also wanted them to remove my name on credit betray and to close the account. I paid R1500 via EFT only to find out that I was owing 1370. I was promised by Woolworths that they will reverse the difference on my account I sent the statement to them it's been more than 2 weeks with no response. I'm very disappointed with bad service from Woolworths
Woolworths Ballarat has a customer service operator by the name of Tim. He is a very rude, obnoxious person to be served by. Doesn't smile and doesn't greet customers the way that they should be. He also spoke very rudely to the young girl that served me and my partner last night.
Instead of saying "excuse me Abby can you serve" he said oi to her and pointed to her register. This sort of behaviour is unacceptable. I know this as I used to be a retail supervisor and am mortified that your staff talk to each other in such a way and have rude staff at front end. My partner and I where that disgusted in his behaviour we shall not be entering that store again
See Woolworths are considering putting off 400 staff a couple of suggestions to maybe avoid this 1. Out of stocks you cannot sell blank shelves, my local Woolworths Hermit Park Qld is a great location but poor stock control 2.Have stores do an out of stock report daily and send to HO you will see problems we face. 3. Get the Managers on the floor especially at checkouts occasionally to watch how the customers suffer with poor staffing at registers 4. Side stack and off location displays put fast moving stock in these areas not slow movers to relieve the shelf holdings. But no stock on shelves is the biggest problem.
I purchased four Connoisseur Ice Creams for my children which I always do when I visit your Service Station at Mango Hill Queensland. On this occasion when the children opened the packets the ice creams fell off the sticks into their laps and they were very disappointed. I buy around $200.00 of fuel there every week and I always buy something for the children from your shop. The following week I reported this to the staff and they told me that they test the freezer temperature three times a day. The week after I purchased the fuel and I bought two packets of lollies which were two for $6.00.
These lollies had the price on them and the bins were beside each other. The lollies were made by the same company. On checking the docket I found that I had been charged over $8.00 for the two packets and on going back to see the console operator I was told that they had to be out of same box not one out of each box even thought they were next to each other and both boxes that "2 for $6.00" on the box. I feel that if you were not supposed to take a packet out of each box the sign should have informed customers that the lollies must come out of the same box and the boxes should not have been placed side by side. I feel that this is unorthodox way of displaying and selling goods at a set price.
In their weekly catalogue that ran until the 5th of May, Woolworths Wellard advertised Nescafé 500 gram tin of coffee for $16.00, but at rear of store they had a stand of them ticketed at $19.99. Regardless of if they would scan at 16.00 at the checkout, how many people, more so the elderly, would not buy them, nor question staff. I went to another Woolworths in the area and purchased one at $16.00 and they were well ticketed. Also like to complain about the lack of open checkouts at Wellard, one to be honest. Not everyone wishes to use the self service checkouts
Bought your so called scotch fillet steak, we could not eat it. I am an excellent chef, but this steak was appalling. Your butcher at the Busselton store should be reprimanded over this. All the steak is good for is cooking it up for the dog, if he is able to chew it. A response would be appreciated but from what I have read I will not hold my breath. I very rarely shop at Woolworths as I find all your products very expensive. Love Coles real value and good customer service.
I would like to inform you about disgusting behaviour from one of your store managers . On Friday, the first of this month late afternoon at the Clare south Australia store, assistant manager, Helen Jurgens, verbally abused a staff member in front of other staff and customers! At the same time, insinuating the customers were potential thieves. The staff member was embarrassed and belittled and the customers highly offended. This sort of behaviour should not be tolerated by anyone ...
I bought clothes at Woolworths on sale only to find out that 3 of these items had factory fault. 1 dress was loosing colour, and 2 tops were torn and still new, never worn. I still had proof of purchase. Then Thursday 30th, I went to Hillcrest to return these items and ask for credit. I spoke to the manager, Sharon D, who told me the items were no longer on the system and they can't credit me. Instead she will send the clothes to be checked if they do have problem but that will take the whole month and still she does not promise I will get credit because they never do.
I am fedup with all these excuses. It's your duty to make sure that your garments are of good quality and they are very expensive to begin with. I want my credit as in yesterday! I'm not waiting for a month to get another excuse from Woolworths. I left the clothes with Sharon D at Woolworths Hillcrest and would like to credit according to what i paid for.
Woolworths had Felix cat food on special from Wednesday, April 29 and it is now May 3 - Since then, April 29, I have constantly checked the Dickson store and the shelf is always empty. I live nearby so I have constantly checked. On April 29 at 09.30 am there were only 2 packets of this product on the shelf and only 1 type (there are three different types of this brand).
Ever since then I have made a point of checking - first thing in the morning - late morning - late afternoon and evening. EVERY time the shelf is empty. This is clearly a con on Woolworths part as every other shelf is constantly refilled - but how can that one shelf be constantly empty ?? According to the ACCC this is illegal.
I have seen this happen with other products, and I know that it is no coincidence - I am really angry, and am now looking forward to Aldi and Coles opening up in this area, as this is just blatant and arrogant because Woolworths currently have no competition. I used to be a staunch Woolies customer, but not anymore.
Been shopping at Woolworths in Kyneton for years and for the last year the stock levels have been really bad. Today I went shopping and went to get some milk and there was no milk that's is one thing that a supermarket should have I think it's really really pathetic. Hope we get a Coles soon!
The woolworths at Marrickville metro is poorly managed. The fresh food is far from it. Tonight 27 April the silver beet was clearly old with slimey leaves and many stalks snapped off and tatty. The displays are sloppy and generally untidy. Nobody seems to have oversite of store front of house. The meat section is plain idiotic. How about signs that say beef, pork, lamb! Frozen peas regularly are left at the bottom of the freezer for days. Labels about Palm oil on many products don't explain if it's from a sustainable source. Consumers want that information to make an informed choice. Many shelves were bare this evening. Standards have been slipping for months it's time to lift your game. You need a larger store to meet increased demand.
Went to my local woolworths at jesmond on Sunday like i do every Sunday and spend around 300 a week with you get to milk section and no milk on shelves as usual and the freezer room behind full of milk . I do think no milk on shelves cant be sold when sitting out back .l had to drive to your competitors to get milk what a joke Coles had all there shelves stocked up need to pick your game up and think about your customers .
I went into woolworths redbank plains on Wednesday. I was going to buy a packet of pascal hard jubes which was advertised on hanger as on special for $3 normal price $3.99. I buy these often and $3 is normal price manager told me they had gone up in price this is fraud she has lied to me. went to foodland store next afternoon brought them for $2.59 normal price $2.99. it is obvious w/worths thinks their customers are mugs will be doing my shopping at foodland store from now on.
My second pair of shoes within a year's time. Smart shoes. I cannot keep up. The first pair took back and replaced. Second pair busy to tear loose again. Visit one of your stores in Cape Town and the prices suddenly increased to price I no longer can afford. Extremely disappointing. Even my casual shoes soles underneath has for some strange reason cracked in half which I try only to wear at times. Very big disappointment.
Hello to the team at Woolworths. I have no gripe or bent ego because I shop at Woolworths Wheelers Hill and Waverly Gardens in Victoria and both these stores are managed well and the staff are true blue collar hard working employees. After a busy day there will always be the opportunutiy to whine and complain and carry on like a pork chop because someone looked at you sideways so keep your hat on and smile because when customers want cheaper prices then they cannot have all the bells and whistles also . So this is a message to all the customers who whine as a hobby: Please smile and if you think that you can do better then apply for a job.
Went into store to buy groceries did shopping picked up 1 litre streets blue ribbon vanilla ice cream the price under it said 5 dollars the one underneath said 6.99 then Cadbury was 5 dollars next to it we proceeded to the checkout they charged us 6.99 for the ice cream I said it's only $5 they sent a lady to check she came back and said no it's Cadbury I then informed her she had it wrong she said no it's 6.99 Cadbury is $5 I again explained but nothing was done I am disgusted in the service I received regarding this matter maybe you people need to have a good look at the pricing tags and where you put your products , I will no longer shop in your stores and I will inform my friends on the poor customer service I received .
I always asociated woolworths with quality but i am very dissapionted in the shoe i bought in December last year the sole of the left shoe has cracked and its only a couple of months old , i dont have the slip anymore and i bought it cash i mean come now man if you pay so much for a shoe you would exspect it to last , i am very dissapionted because i realy liked the shoe.
Sunday the 19th of April, I purchase some custard tarts, 4 small in a packet with a use by date of 22/04/2015. When I open them, they weren't even cooked on the bottom and they were soft and doughy. They wouldn't come out off the foil cup. Same day, I purchase buttermilk fruit scones pack of 6, use by 21/4/2015, and they were as hard as rocks. These items were not reduced down, so I believed they were baked fresh that day. Very disappointed with the Fresh Food people for spoiling my afternoon tea with my grandchildren. I did not take them back as I only shop once a week as I live 30 mins away to my nearest woolies, but I did ring the Raymond Terrace store to let them know. But they said ok and didn't even ask my name or any questions. I have taken photos of the items, and I know you might think this is a silly complaint, but I'm sure every one else that brought these items threw them out also
I like the woolworths fresh magazines that comes out.The problem is that you cannot buy any of the ingredients from any of the stores. I live in Melbourne and in one day I went to 5 stores and could not buy any items for the meal I wanted to make . So I went to Coles and got everything in one shop. The other issue I have is ,it does not matter what time of the day I go into one of your store all the shelves are empty except for your home brand (select) which you have shelves of. I do not want to buy select every time I want to buy the original brand. I will continue to get your fresh magazine but I will never buy any of the items from a woolworths store again as you never have any of them and it is a waste of my time and petrol going to your stores. I spent in excess of $100.00 a week on groceries and I now spend that at Coles where I can get everything I need.
I visited a Woolworths store straight after work and always carry my back pack with me! It's easier to put all my stuff in it and normally goes to the shop after I get of the train from work ! My bag always make the beepers go off ! Firstly it is very embarrassing when everything beeps when you enter the store !!!! Anyways because I always shop at woollies I sometimes have products in my bag from woollies in this case it was panadols and a packet of cuppa soup What I expected make the beepers go off ! Anyways firstly why would I buy and pay $100 worth of groceries but steel Panadols and soup that's $3 aprox??? And the Panadols in my bag has been opened already with about 6 already out !! Did not drink 6 Panadols while I was in the shop ???!!!! And the soup packet had one sachet left !!! I surely did not drink six Panadol and ate a packet of instant soup while I was in the shop for opprox 15 min!!!! Just to save a buck!!
Anyways so while I was paying for my groceries the beeper kept going off and the employee asked to search my bag !! I did not mind that as I have nothing to hide !!!!!! He could have called his manager over and took me somewhere private to do that !!! Not infront of the whole store !!!! For everyone to witness !!! Which by the way he did not find anything in my bag that was stolen!!!!!! I left the store upset ! Embarrassed and will not be shopping there again ! Even though I love woollies !!!!! I really do expect some sort of apology! As I am not a thieve !!! Even though I was made feeling like a criminal!!!!!! And the whole situation was handled unprofessionally And why was the lady infront of me not searched as she made the beepers go off also !!!! Is it because I'm not Australian????? Would love to hear from someone!! Am also happy to view any sort of cctv camera footage showing that I have done anything wrong to give the employee a reason to embarrass me!!!
I purchased a Vodafone smart 4 mini phone on 15th April 2015 for $29.00 at Woolworths store, Capalaba Park, Qld. Took phone home and opened the box , charged phone which started at 50 percent charge and then over the next 24 hours went down to 10 percent, instead of going up to 100 percent. I took phone back in its box to said store today only to be told I could not have a refund as I had opened the box. How else was I to set the phone up if I couldn't open the box?
The attitude of the staff was the most upsetting aspect of my complaint, very rude, not interested in listening to my complaint at all. I was told Woolworths do not always give refunds or replacements! Different to what Wooworths advertise! I trust sanity will prevail here and either a replacement phone or full refund wil be granted. I have always been a loyal Woolworths customer, but after this debacle I shopped at Coles today.
I haven been a Woolworth customer for many years. My complaint is about the dominos folder. I have been asking at the store for about 5 weeks to buy one and they keep on telling next week next week. Now 2 days ago I was told that they don't not have any more and won't be getting any in, so now I have a very upset child as she doesn't have a folder to put them in. It has cost a fortune trying to collect all of them, and now have nowhere to keep them. If Woolworth is going to do something like this they should make sure that they make enough! You cannot advertise one thing and then you don't supply, very disappointed.
I have been collecting domino stars from my local Woolworths store and now find that the promotion has come to an end. My daughter is 9 short of the full collection,she also has over fifty domino's from the same collection. We were told over a month ago to keep our till receipts and we would receive domino's when they next became available. My daughter is heartbroken and i am disappointed to say the least. I understand that promotions have to end sometime but to get so many of the same domino's and for promotion not to last long has made it impossible to collect them all. Needless to say i will not take part in any future promotions should i choose to shop in Woolworths in future.
You are Woolworthless. I am totally offended by you using Anzacs in a marketing campaign that up you claim is not marketing- it has your branding all over it. Tasteless, crass, disrespectful and totally unaustralian. Marketing gone sick!
This complaint is in regards to the everyday rewards $30 offer. I followed the steps correctly even though it would have been easier and a lot less travel to shop at the local IGA yet I still have not received the $30. If Woolworths were not able to honour this offer in the time they specified they should not have done it at all. Very disappointed
On 01.04.2015 I bought a Round Toe Block Coura Heel Shoes size I fit on the shop , of which I wanted a sock to fit on unfortunately the sock was not provide then I fit on the shoe without a sock of wich it was my size it was ok without it, little did I know the shoe will going to give me problem wearing it with pantyhose, I bought a shoe rushly then when I am wearing it on Friday the 3 April 2015 the shoe is bigger than than I I thought when I am wearing with a pantyhose, I was very disappointed going to the shop Woolworths in King Williams Town in Eastern Cape, they refused to take or exchange the shoe, I ware that shoe only 2hours straggling I explain to them, but the refused to give me another shoe. My surprise they did not take the shoe for exchange but when I asked to live the shoe because I do not know what im going to do with it they took the shoe. I gave the Manager Maxwell in King Williams Town Branch.
On the 13 April around 19:17 pm I have receive a call from one on your team member. I forgot his name he sound Indian. He said the call was about the outstanding payment that I owe the Store. I have try to explain my purchase was two weeks ago. He said I have been owing the Store R46.00 for six month, when I ask why I was not been notified about the balance. I ask him to check first, I hang the phone. He called again rudely. Demanding R180.00 to be paid urgently.
1.The bottom line its the manner of communication
2.Disturbance of my Leisure time ( CALL AT 19:17PM) DEMANDING PAYMENT
3.RUDENESS OF A CALLER
I will appreciate if my complaint could be considered, as I am not happy about this
My local supermarket at Marden SA has ceased stocking "Continental Dinner Rolls [Soft] 350g Net Qty 6" ; these rolls are in Woolworths packaging but are made by Riviera Bakeries, Adelaide. The manager at Marden and his staff tell me they are now not permitted to stock these rolls [after many, many years] and that if the did, the "Regional Manager would have a fit [my words]. This is said to be a "direction from Sydney". They have had many complaints about the demise of these rolls, which have been deleted. I rang Riviera, who told me they still supplied the rolls to Woolworths Felixstowe store, about 5 minutes up the road from Marden, by car. So now I am forced to shop at Marden then make a special trip to Felixstow to get the rolls! Some customer service, I don't think! I am a senior person and have a WW loyalty card. I sincerely hope the result of this complaint will not see their demise from Felixstowe; if it does, watch out! I am VERY annoyed at the ham fisted way this has been handled and the lack of attention to customer satisfaction.
I want to share my frustration - I have a Coles within walking distance to me in Cranbourne, however as my 4 year old is in to the new Disney Dominos so I had to drive out of my way, battle for a car park only to find out when I finish at the checkout that the store has no dominos.....if you are going to run a promo like this make sure you have stock. The staff couldn't give two hoots, some customer service would be nice....sorry we are out but keep your docket and come back when we have more would have been enough...but NO.
I then had to deal with a 4 year old tantum for the next 20 minutes as he had been waiting all week for these. Not only that most things I purchased I could have got cheaper at Coles. This may be a minor thing that you wont take any notice of, but let me tell you I will be thinking twice before going out of my way to shop at one of your stores.
Very disappointed customer!
Was in Croydon Vic store this morning and pointed out to staff member that they had on open display packaged beetroot that was required to be kept refrigerated at all times between 1-4 degrees, along with ones that could be displayed without refrigeration. They looked at product and agreed that it was supposed to be refrigerated but they responded with " I know they usually are refrigerated, but we have to follow our planogram and it says that are to be on display so there is not much we can do about it, we have to follow instructions" I know you might not think its a big deal but with the recent food recalls I thought maybe your response to the welfare of the consumer would be a bit better.
Every week I order 1 box of Kirks sugar free 1.25 lt Lemonade, most times I try to order on a fortnight basis, this incompetence has been going since November last year. When I go to collect my order, there is insufficient bottles or like today 13/04/2015, there was NOTHING, if I drank Coke, I could buy a pallet of the rubbish no problem. How hard is it to get an order right ? I have placed many orders in my employment without any problems, if I was to make as many stuff ups as the crew at Yeppoon, I would be demoted or sacked.
Why is it so difficult ? Give me the job instead, no more incompetence. NO stars today.
I just like to say I never write in and complain about things but this really upset me today. I went into my Bowral Woolworths today and wanted to get my fresh ham but have found the deli has now gone and you are doing pre packaged lunch meat. I very unhappy with this service, I like my meat freshly cut and have the options of having shaved or sliced and asking for how much meat I want. I know you can ask you deli stuff to cut your meat for you but this takes time. The fact that there is more packing is very bad for the environment.It's a service that has realy put me off going to Woolworths and now we have a new Coles across the road from Woolworth it looks like they will be getting a lot more of my business.
On occasion I have tried your own brand Select, but have been mostly disappointed. I have twice bought your Original Wheaten Biscuits, but will not be buying them again. On both occasions when I opened the pack, I found the first 2 or 3 biscuits to be broken in many pieces. And when I tried to butter others, they just broke in pieces. I have tried other items produced under your own name, but have found the quality to be much inferior to the well known established brands, and although your Select brand is cheaper in price, they represent poor value. So I suggest that you need to lift your game.
I have been a loyal customer to Woolworths, to the Ararat Woolworths, for over a decade and so have many of my friends and family. Lately in the past few weeks and months, every time I go in there it is filthy. Every department looks horrible, shelves are empty and not everyone but a very large majority of staff particularly management, their uniforms are so dirty and they absolutely stink. It has come to my attention and also to my friends and family that shop here and also to many other customers that shop there, the assistant store manager Chris is an absolute asshole. He knows nothing about customer service and how to treat people. His loudness really makes everyone feel so uncomfortable and he disrespects and insults his own staff whilst there are customers around him. Is this the professionalism of a manager that works at Woolworths? He likes to verbally belittle, bully and harass his staff and also a lot of great workers have left because of that asshole! He also swears a lot too especially in front of customers! When customers ask him something he just gives the shortest and blunt answer and the customer walks away regretting that they asked him something in the first place. There are many many wrong things I have seen him do, there is too many too list so I can't name them all.
Everyone is sick of him and all this bullshit with him it is happening too much lately and he acts all smart-ass to whatever is asked to him and he acts like he owns the entire woolworths company. Now as I said I have been a loyal customer for well over a decade and I spend at the very least $400 a week and my friends and family each spend a lot more than that a week. Now because of this asshole, everyone i know and myself who shop there regularly, will no longer never ever again go into Ararat Woolworths. We're all just going to go somewhere else like IGA or Aldi, there's plenty other supermarkets here and I will be telling other people also to not go and shop there at the Woolworths. Because of 1 germ, you are losing hundreds of customers and tens of thousands of dollars. And there are so many other people I know that hate him and wont shop there and won't go in there purely because he is there. Now because i shop there very regularly (not anymore) i would easily notice when something in the staff is different, it is easily noticeable when the staff and particularly the managers work harder because then straight away all the customers know that the higher bosses of this store are coming and they're trying to make it look good so they can cover their asses and make it look as if they're doing something.
If my complaint gets read by somebody important and by somebody who actually cares about the Woolworths store in Ararat and also for the future of this store then please as a higher managers DO NOT tell them when you guys are coming! Just come unexpectedly without notice and then you will see the true face of the store and how rubbish the store truly looks and you will see what we as customers walk into everyday. It is not alright for that prick to bully his staff, let alone do it in front of customers. I don't understand whether he gets enjoyment from that because he seems really mentally sick and fucked in the head. Please, somebody has to do something about him because he is absolutely fucking up that stores image and giving the Ararat Woolworths a shit name. Please no one go and shop in that store.
I am a very loyal customer of Woolworths Supermarket at Lanyon ACT. I have noticed on numerous occasions when I have bought caned or other overseas produce that no used by dates are stamped on or use before a certain date. The latest is Campbell's soup tin. It has a code stamped underneath the can however when yesterday I went to ask if I could speak to the manager (Saturday 11/4) I got four people who all said they didn't know one said that cans last forever and I should open it and taste it to see if it was alright. Finally the manager came who said she too didn't know why it didn't have a used by date that it seemed the code was regularly read by reps from Campbell's on routine inspections. I have had the can maybe 9 months so I am not prepared to take the risk. In future any overseas products that I see no used by date I will not buy and certainly no Campbell's anymore also some Heinz cans have no used by dates. All Australian produce have so much for foreign imports. I have shared this knowledge with my family and friends so they can be aware. I am deeply disappointed as I have always revered your logo for being the fresh food people.
for the last two weeks grocery shopping at many Canberra woolworths store the dominos have not been there.. You hype up the kids with the dominos lure and yet when i shop they r not there for the promos..buying items that guarantee an extra..or the staff don't offer and u have to ask or they run out all together. Lanyon are the only store that seem to have any and they won't accept dockets from other woollies stores. I have foster care children and grandchildren. It's hard enough collecting for them all 4 in total but when the stores run out the kids are devastated. Really really disappointed with this promo. It's been a nightmare.
My complaint with Woolworths Store in Kelmscott, Western Australia is firstly the amount of choice is very limited (other customers agree and have "moved on" to other outlets, the meat is thoroughly tasteless and tough! Secondly, your recent Dominoes promotion I have dutifully spent, to gain the dominoes for my grandchildren. Last week, I should have received 11 dominoes, but was told, the store was "out" and the cashier signed the receipt and said, try and redeem them next week - good naturedly I accepted this, only to be dismayed this week - the receipt says I should have a further 6 dominoes (total 17) but the cashier said "all finished, no dominoes - see they are swapping outside the store"....
I went to the service desk and asked for this complaint to be escalated to the Manager, the operator was red faced and said, there was nothing to be done (although she did offer to call the Manager, which I declined) - as no dominoes available!!. I replied that Woolworths have made a "killing" out of this promotion, what with the parents and grandparents spending to get the dominoes, plus, buying the merchandise and this in a way was false advertising on Woolworths part and that this always happens and people will get well and truly disillusioned with the promotions and vote with their feet as many have already. Why is the Kelmscott store being downgraded in oh, so many ways?
On Saturday evening we stopped at woolies seven hills to pick a a handful of groceries. At the express checkout we were distracted because the girl who should have been monitoring this section had wandered off. We wanted our dominoes we collect for our grandson. To this we left two items in a bag at the express checkout. We went home noticed drove all the way back. The girl on the service desk probably the service manager on duty told me I had not left the groceries. How dare she brush me aside we did not drive all the way back for no reason. The other girl said too bad nothing she could do. Now I know it's not your fault we left the bag but if the girl was in position she may have noticed. Obviously someone took it. To be dismissed like I am lying is such bad customer service. These people are the face of woolworths. We have shopped in that store for 36 years. Probably going to aldi or coles now in the same centre. Train your staff with good customer service skills. Very disappointed and probably not coming back to your store!
My complaint concerns the self serve checkouts at Morayfield shopping centre in Queensland.I have used my own reusable bags for many years and always fill two to three of these bags at every shopping trip.I always have trouble with these self serve registers.They will accept one bag but not two.I am always instructed to call for assistance.The girl who is watching these registers is usually inundated with customers having the same problems so this means waiting your turn before you can even begin scanning.Then when one bag is filled you attempt to remove the full bag and move the second bag into position the same problem occurs.Either the register informs you "please place the correct item in the area" or once again "call for assistance". This happens every time not occasionally.I have on occasions shopped at Coles and this problem does not occur.I have begun to avoid the self serve if possible but if the other registers have queues of shoppers with fully loaded trolleys I have to use the self serve as due to two herniated discs in my back I am unable to stand for more than a few minutes without severe pain.If Coles can have self serve registers without these hassles (also without a staff member in attendance),why can't Woolworths?
Went into Woolworths to get some dinner however no stock of soup. Your Breyani, told me the delivery did not take place. Ended up buying the Durban style chicken curry.
How disgusting! The potatoes were hard, and there were so much tomatoes. Terrible! Cannot believe Woolworth's would approve such a product. Woolworth's needs to be better at deciphering what products they keep on their shelves!
I went to woolies in heidelberg 3 weeks back to pay my account in the morning and I found staff members crying about the treatment they getting from their co ordinator, they feel that they are stupid cause she shouts them in front of the customers and tells them she's been in woolies for a long time. I find that disturbing cause nothing can be done since she's close with the store Mananger, is it fair for other kids to work scared cause management won't take their cries to head. I'm an angry customers cause even a white customer asked if somebody died as they were crying all of them.
I was shopping at a store close to where I am holidaying and was pleased to see that there was a local Woolworths close by at the 19th avenue village on the Gold Coast...the first impression of the store was great! Fresh food departments were fully socked and considering the store was very busy it looked clean and tidy. But with my experience in customer service the last impression is the one that sticks! Saying that, I would like bring your attention to my complaint concerning the service manager and the lack of communication Jodie (supervisor) had, I was standing beside the customer being served and Jodie looked at me and proceeded to finish with her customer, which clearly was a regular at the store, from over hearing there conversation. She then said see you next time, closed the draw, grabbed a piece of plastic rubbish off the counter directly in front of where I was waiting and turn around walking away slowly putting rubbish in the bin and then commenced talking to a male staff member (just saying hello) . I thought she would come back so I waited but clearly her priority wasn't serving. The next day I went to the same store and it was very clear to me once again that she was not in a good frame of mind to be smiling or friendly and in my experience, if you as the customer service supervisor is not approachable or friendly to the customer this gives the company as a whole a bad reputation...maybe she needs a break?
A few months ago I sent you an e-mail about woolworths brand sliced brown bread packaged in plastic that turns sticky and greasy after a few days storage and has to be thrown away. I received your gift card and response which was much appreciated. The problem is that this has occurred again. There has to be something wrong that you have not addressed. The store is Southport Park Qld. I am not complaining about the store. It is a very good store but when you go to make a sandwich for lunch and have to throw the bread away you get annoyed and start to think I had better not buy any more bread from Woolworths.
I have been a customer a Woolworths, Fluschombe Rd, Prospect NSW since it opened approx. 15yrs ago and have a growing dissatisfactions with this store on a number of points. The number of check outs open-often prior to 0900 on a weekday there will be one check out and self serve (3 self serve checkouts) and often one will be out of service. The customer service with personal conversations around the service desk whilst people are waiting in long check out queues. The self stacking leaving multiply boxes in the isle-which is a trip hazard-or boxes/stock trolleys and staff doing the online groceries blocking isle's, so paying customers have to divert to another isle. A car park that floods reducing the available customer parking and spots that remain flooded several days later. Woolworths staff (and there are many) who park in the main car park at the front of the store, limiting spaces for paying customers, worse with inclement weather and just last weekend end just before the Easter long weekend customers doing loops of the car park trying to find a space to do there shopping competing with staff (obvious in their uniforms) taking up valuable parking spaces for customers. Even in the middle of the day when the shop is near empty the car park is nearly full due to staff parking their private cars in prime positions is front of the store.
As you should be aware this is a stand alone store, not located in a shopping complex, there is also a rear car park near the docks that staff can park in but no one does , to allow your customers to park and shop and not divert out of the car park to competitor down the road, as there is also a large 7 block unit complex going up directly next door to this Woolworths, I suggest you address this parking issue before is worsens and your staff go else where. As a side note I have worked with a government department for the last 26yrs and they do not provide parking we need to park offsite and leave our cars to damage and theft, what makes your staff different? that you allow them to take valuable parking spots which should be left for your customers- or is the staff parking more important than customers and profit?
I have shopped at your cooloola cove shop ever since it opened, and now a new manager is there my complaint and four of my lady friends is, lack of stock on the shelves. Lots of silly excuses, not true. This is meats and dry goods, and bread redelivery after 10 30 am. That means if you buy your bread before then,all is yesterdays! We are all going to pool our cars and shop at gympie coles unless this is fixed. Just looks like not much ordering is done. Thanks if any action is taken, but we doubt it.
I am a senior with little money, but i started to collect dominoes. I was told today that the promotion is ended. The promotion is said to go from 4th March to 14th April, it is only the 7th April today, our store in Wellard has not had any dominoes for at least 2 weeks, and i still need 16 to complete the set of 44. I purchased the collector box but now can't fill it, shame on you Woolies.
In a Select Brand of Rogan Josh with Rice I found a piece of cotton measuring 23 cms in length. It was in the meat side of the container and dragged out when I took a spoonful of meat from the compartment. . I have 3 photos of it which I want you to see but can't send them to you as I don't have your e mail address. I have the offending piece of cotton in an envelope in case you want to check it out. As a pensioner I budget my food so I don't want to throw out the others I have bought. What do I do with them?
I am really ticked off. I went out of my way to do my shopping at Woolworths today in order to collect Domino's in the hope of getting the ones that my little cousin is missing. We have managed to collect a full set for my grandson. I thought "Great" now I can shop wherever! What? NO DOMINOS! NOT HAPPY. I asked if I would be able to claim them when they came in. The young girl just shrugged and said "Keep your receipt - jut in case" - Just in case? What does that mean? I wouldn't have minded had I been warned before entering the store. A sign would have been nice. All the promotional crap is still on display. NOT GOOD. I wont be falling for your "Collect some more junk" promotions again. I know I sound nasty but I am really annoyed. Thank you for taking the time to read my gripe. Normally I would have given the Carousel store a 5 star rating BUT not today.
A manager, Sam is his name could not exchange a pair of boots for my son because of a dirty sole on one of the boot. The boot is in good condition but the sole on one boot and I am not even sure if it was caused by my son or I could have bought it like that. I still have the boots and want to exchange them for a right size.
We shop at Woolworths for several reason mostly due to the kids wanting to collected what ever is being given when you spend spend and spend some more. The last week you have no dominos to give in any store. If you have kids you would know what its like and the disappointment on their face. UP YOUR GAME WOOLIES!
Today Saturday 4/4/15 I went to Woolworths at Mt Gravatt Brisbane and went to the deli department took a ticket and waited to be served. The lady next to me was served first as she had the previous number then when the staff member finished with her he just walked past me to go and help with the pre-package meat for the fridge until one of the other staff members told him to go back and serve me. Finally he did with his hand in his pocket and his shirt hanging out. I asked him for 250gms of Devon thickly sliced he then proceeded to the pre package section and wanted me to take this. I said I wanted it thickly sliced and there was not 250gms sliced but he tried to give me a 200gm and a 150gm in the first place this did not add up to 250gm and it was not thickly sliced. It was obviously going to be a effort for him to slice some for me.
I went to repeat myself and as he was putting back the pre-package meat he then said in a loud rude voice that I had very bad manners and I then said excuse me what did you just say and again he told me I had bad manners Well this was a shock! The same time a woman(staff member)who was slicing meat put her hand up in right in front of my face as though she was stopping traffic. She said she would get it for me I told her what I wanted and also asked to speak to manager and then she said she was the manager. I then asked her again was she the manager of that department and she finally said no she was the seafood manager. I then asked to speak to the store manager and another staff when off to get the store manager.
Now while I was waiting for the meat and waiting to speak to manager the young man in question with the attitude and rude tongue then proceeded to get the attention of another young staff member and took him into this small nook at side of the deli wall and laugh and talk about me. I witnessed this and as he turned around he was taken back to see me standing there but he just walked off with this big smirk on his face. The manager came and I spoke to him about this young man that seemed to have a lack of respect for customers and how he was very rude. I also pointed out that his work attire was disgusting to be serving customers as his shirt was not neat and he had his hand in his pocket while serving . It seems to me that a number of Woolworth's staff need training in customer service and dress standards while at work. I will not be shopping at Woolworth's again!
I am asking why after a few months of being able to purchase White Wings GF plain and SR flour from the store in Clare SA I have been told that the product has been deleted I cook often with this product and have recommended it to lots of other unfortunate people who are GF free This product is as near as using non GF flours It is hard enough and much more expensive to cook GF without finding a product that is so good that I now have to wait to go to Adelaide and once again search for this product and stock up with it as we are 2 hrs away from the city Could you please give me a reason for not supplying this here I will be very disappointed if you say it is because of small movement Give us GF people a go Some of us do prefer to cook and not buy redi made products Looking forward to hearing from you RP
Hello I shop for 2 families and spend heaps at this store as u would see with my orange card which I do not use half the time but it will give you some idea.I also shop at coles and aldis so I spend $$$s.I never get any of the promo but today I was so upset with Miller staff I wont be shopping in woothworthless again.You have lost a good customer and others that use this shop will no longer shop there.This may sound petty but this annoyed me to the max.I went today to miller at the checkout a lady in berka was being served she bought a small amount of items 4 items or so and the checkout lady gave her change and a handful of the dominos the lady was very grateful.I bought $100 worth of shopping got asked at payment if I wanted the dominos and for the first time ever I said yes that would be nice and she handed me 4 after I SAW HER GIVE A LARGE HANDFUL.I stood there and thought that's not fair I went and asked 2 girls at the cigs counter one I was told was the manager and all she was interested in was who the person was .There was only 2 on the checkout.You would think they would be obliging and say positive things instead they where like big deal she gave heaps to other and u 4 keep your orange card and the staff at miller are pathetic lazy and dirty shop.Aldis is my new shop now.
On the 29th of April 2015 I did an online order for groceries as I was offered free delivery for first time delivery. I phoned the online number and was told two times available early morning or mid morning. I also explained that the address was for friends of mine and was told that they do deliver to that address, I was also told that to place the order on Sunday morning as to do it earlier was impossible, so we placed the order at 8.30am Sunday to be delivered the following Saturday. I recieved a call at 12.00on Wednesday from Mohamad in the online dept saying that this is no longer possible and that my only option was to do click and collect or Monday delivery. As we are holidaying from Saturday to Monday at this residence that was not an option as the food would be too late. After many calls to online dept again speaking with Mohamad I was told did I realise that it was a long weekend no explanation other than he had only been told himself that day and could do nothing about it. I phoned a 1300 complaint line and was told that someone would call back in 24 hours, when that didn't happen I phoned and was told three times that I would get a call back. I phoned 4 times and said I would wait on the line for someone to be available. As my credit card had been charged with the order and no refund came through as promised by Mohamad by today Thursday I eventually spoke to Shaun at online. He said there were no notes on my file order no 12103726 but he promised he had refunded my credit card today, I asked for some compensation for the many phone calls and inconvenience and he said he would forward a 15 dollar voucher. My complaint is that the order should have never been taken if it was not possible and why so many calls to obtain a refund. I of course will never try online shopping with Woolworths again as it is not worth the hassle.
Over the past six months i have been trying to buy yellow capsicum. i have been told they are unavailable. Not true. I shop at the store in Lakes Entrance Vic. I was recently down south in three different woolies stores and there in in fresh produce area was piles of yellow capsicum. so i asked the question why in those stores which happen to be in quite affluent areas and not in Lakes Entrance. Answer was there is only so many to go around, thats fine but i can assure you that my dollars are just as good as anyone else"s. The upshot is that i find it disgraceful that because i live in a lower area of wealth that my taste for yellow capsicum does not count.
Shame on you woolworths
Yours Gaye Sandy Buchan Vic
Good Morning, I would like to put forward a complaint about my online shopping experience at Cranebrook Woolworths NSW 2749. As I am 8 1/2 months pregnant I had decided to start online shopping as it is just getting way to much for me to do the big shops now and have my husband pick it all up the next day as he wouldn't no what to get if I wrote it down.
My complaint is that I made the order sat morning received a confirmation email with order number , payment made and when to pick it up. The next morning my husband called me from the store to inform me they can not find our order. I then checked my emails to find out it had been cancelled and refunded with no reason at all. The lady at the counter informed my husband that this may have been to many products being out of stock or payment declined. I actually don't know what happened and don't understand why this has happened. This has been very frustrating for my husband and myself when I could be going into labour any day now. My husband had to come back home print out the list go back to shops and spend an hr shopping for all the products we ordered and pay a second time. We are now waiting on a refund for the first payment we made.
The fact that we have had to go through all this waisted time of ordering online, going to the shops twice , actually doing the shopping and paying twice without even an apology or a valid reason as to why. I have attached the order information below so that you can track the order and hopefully find out what has happened. I am worried about doing further online shopping after I have the baby as I will be needing formula and nappies and will be worried it will be cancelled.
If you have any questions please feel free to contact myself on 0416870063
Pick up order number: 30724601
PICK UP ORDER PROGRESS
You can amend your order online until
Saturday, 20 October at 05:45 pm.
Your Woolworths Online order has been cancelled.
Your Order Number: 30724601
Delivery time: 10/21/2018 8:00 AM - 10/21/2018 11:00 AM
We look forward to seeing you online again soon,
Your Woolworths Online Team
Please see below for refund details regarding order number 30724601.
I have been a regular customer for more then 40 years. After the cashier closed the transaction today a bag was needed for goods to be put in for some senior customer. Unfortunately Scott the duty manager would not approve the use of a bag which should have been scanned prior to closing the transaction . The senior did no have any cash to pay for the bag. I had to pay using my card a sum of $0. 15.
I will oblige by sending the transaction should you wish. The cashier was helpful.
I believe , that some policies are for fools and always regarded your management were wiser then them.
I know you will not respond and give the store policy as a convenient blurb.
I filed a complaint about their Woolworths brand toilet paper just on a month ago via email (Parklands store was the one I visited) and I to date have not even had the courtesy of a return mail or call.
Very very poor the management is a joke at Miller i will be going further With it and maybe even public I’m seeking legal advice Thank u
I have been a Woolies customer for over 20 years and have always purchased groceries, vegetable, fruit and meat as part of my weekly shopping.
However, I will not be purchasing my meat again at the Woolworths in Winston Hills. Given the current quality of the product on offer I can only imagine that you have changed your supplier.
The meat is of sub-standard quality and very over priced. We are fortunate in Winston Hills as it is only a short walk to Coles, Aldi and a butcher. This is the walk I made today as I was not prepared to pay the price you were asking for steak, lamb and pork.
I will continue to make the walk along the Mall to Coles until such time as the quality of meat you provide improves.
Although it is optional to provide an image of my complaint having not purchase the meat I could not do this and would suggest you look for yourself.
I do my shopping at the Kingsway Woolworths in WA every week. I wished to purchase some kebabs from the deli dept and was served by a young man. There were only 3 kebabs in the tray in the deli cabinet and I wanted 10, so I asked the deli worker if there were any more. He said he would have a look in the coolroom for any more. However, he just went to the door of the coolroom, had a quick glance (no longer than 1-2 seconds) and said there weren't any in there. He could not have possibly looked properly. I asked him had he looked inside the coolroom and he said he could see from the door that there weren't any and that they would get some more tomorrow. Obviously he couldn't be bothered.
About ten minutes later, I asked my husband to check back on the deli to see if the kebabs were refilled. The tray still only had 3 kebabs in it so my husband asked another male worker there if there were any more. He said he would check and came back after 30 seconds with a full tray containing 20 kebabs which he opened and served him with 10 kebabs that he asked for. It seems the first worker lied to me and could have lost a sale if I had left after such poor service. A supervisor or manager needs to have a chat with the staff there to ensure a better quality of service.
I wish to complain about the service I have received regarding my claim which has now been in since early may 2018. The main problem we seem to have is continually ringing Customer Services section and being told someone will ring you back shortly regarding the claim which never happens so consequently we get nowhere. In early September we received an email saying job was now completed so I checked work done at the unit and again rang Customer Services to mention that the Facer boards needing painting. As I am heading towards 80 years of age I would have thought that would have been part of the job and not left to me.
Also prior to storm there was Gutter Guard in spouting and am not sure whether it has been replaced. It is very hard to see if it has been replaced and I don't feel confident getting up a ladder to have a look.
Even today I phoned again Customer Services Number ending in 969. I spoke to a lady regarding the claim and was told she would put me spoke to Manager in that section and I was left waiting for50 minutes and no one got back to me so I evenually hung up without getting issue resolved.
I shop in woolworths for all my groceries, today a competition came up on the register, so I thought why not give it a go. I have been logged on for over an hour trying to find the competition. Woolworths.com.au/qantas. Can you please send me the link.
Not sure why it is so hard.
Wed, 17/10/18 around 12.40pm
Went to Woolworths Townhall to pickup few things for dinner, when I went to self service register & scanning my shopping item I accidentally put eggplant as onion, prior to that I put onion in. As I about to put one of the eggplant to the bag just realised it was wrong about to take out the eggplant this self checkout (Indian) lady (short hair with glasses) screaming from behind saying 'you put the wrong one!!' (LOUD tone) and I turnaround at her and I said yeah that's why I was looking for you. Meanwhile while she's cancelling the item that I put wrong, I said I need to get a tomato then she's giving me an off LOOK. Anyway, I went to get the tomatoes she put aside my eggplant next to the scale assuming she have made the correction so I put the eggplant in the bag and she SCREAMED back at me telling me it hasn't been done yet, so I said to her I thought that she had put it through and she say something back to me 'I'm NOT Putting it for you!!! (LOUD tone!).
Then I said to her RELAX! and she questioned me about the onion I purchased like I'm going to steal something else put it under onion. So I took out the onion from the bag and show it to her and I said Relax ok! (because I couldn't stand her talking to me in a very loud tone!!).
Woolies you failed me! You need to treat your customer service rep to be more polite when they speak and you don't scream to customer.
Today I visited Woolworths in Victoria Park Perth WA.. (15th October)
I went through the express lane check out area which even though there were 3 girls behind the counter only one was serving as the others where chatting. When they finally decided to stop talking and call me through the girl was rude, as i payed with my card she didn't even acknowledge the final transaction and wait for my purchase to finalize so she could give me a receipt instead to totally ignore me and pick up her phone and start reading it and texting. The other girl standing next to her decided to get the receipt and as i was about to walk off held it up to see if i wanted it.
As I was so annoyed and upset at the service I just looked at her and walked off without taking the receipt, which I regret now as it would of had the transaction details and the name of the rude girl that served me. This is not the first time i have come across inattentive, rude staff here and I today I thought whether is goes anywhere or not I will be letting you know my disappointment. We are paying customers and if the staff cant get off there phones for 5 minutes to serve a customer or pull themselves away from chatting they should not be at the front serving...
That was most certainly not an express lane today and not from being busy but the unprofessional staff attending the check outs there.
I have been giving feedback for the past couple of months after each visit to my local Woolworth's store and received for the month of Oct 2018 this email from:
Dear Maree Barnett Thank you for visiting our stores. As a sign of our gratitude, we want reward you with this amazing surprise. Click here to receive your gift!- https://sound-warehouse-sw.myshopify.com/products/auwoo Prizes are these two flagships below! Click here- https://sound-warehouse-sw.myshopify.com/products/auwoo This email was sent to firstname.lastname@example.org why did I get this? unsubscribe from this list update subscription preferences Sound Warehouse SW · Lundevænget 75 · København K 1326 · Denmark
I went through the process trusting your brand and filled out my personal details and address and bank details (as I was offered a choice between 2 phones for being a valued customer)
It was only after giving all my details I was taken to bookfeen.com a tv & movie site online stating id signed up for that instead and paid a fee of $1.49 for this month. I rang and cancelled my visa card immediately and told them I was also contacting you about the SPAM Support - Woolworths email.
I think this will be the last feedback I will give about my recent shopping experience at our local Woolworths store as I was excited that id received a gift for my feedback but Ive had to cancel my bank card because of this SPAM. I am wondering how the spammers knew I was giving feedback in the first place?
Maree Barnett FSC No: 9355080402642
Some weeks ago I fed a $10 note into a self service machine at Richlands Plaza (Brisbane) and it disappeared. The machine either spat it out and I didn't or the machine didn't register.
I asked the girl on duty to look under the machine but there was so much rubbish under the machine and they were not allowed to move it. I wrote to the Manager(Marty) who didn't have the courtesy to reply.
Certainly not a good look customer service wise. This is not the first problem I have had with self check out machines.
I will not use them any more or use cash.
I do not really have a complaint yet?? - but would not have a clue who to contact with this question
one of your Hotel's which Woolworths own and operate, the trading hours are
Mon - Sat 10:00 AM - 12:00 AM
Fri - 10.00AM to 12.00 AM
Sun 10:00 AM - 10:00 PM
QUESTION - what does the 12am and 10PM trading hour mean?? Can you purchase a drink at 11.55 or 9.55 ? or does this mean the place stops trading 30 minutes earlier (ie. 11.30 or 9.30 ) and refuse patrons service after this 11.30 or 9.30 time period, Then at 12 AM or 10Am the patrons are asked to leave.
can you please reply by e mail
Dennis (m) 0458 742 236
I have just thrown out my middle rash bacon I purchased at Woolworths on 28 th of September, I have registered my complaint twice before but no action,the bacon was totally fat and as we live out of town we haven’t been back in to town. I always get my bacon at Woolworths plus our shopping I can’t express my disappointment as I needed it for a special occasion and had to go to the local store and pay heaps Regards Tom
As a normal practice when i come to work in the city (Adelaide rundle mall ) ,i come to your store to buy a bottle of water today at 2.45pm.
i came to the cashier who were free at the time (named Tamara ) to pay .
when came to the counter she said and i quote " I'm sorry i ask the people behind to come first so i can't serve you" (who were coming from the selfservice counter side).
It was a 80 c water bottle and it would not even take a minute to do the transaction but she enjoyed i think making me go behind .
I thank her for the polite gesture she gave me and did not wait for her but went to the self service and did my transaction .
I wanted to speak to the manager but she was busy with few customers and i ask one of your stuff how to make a complaint and he gave me the details to send you this info .
I thought it was very unprofessional to ask the people who have gone to the selfservice to come to her and who is at her counter to go behind.
I think tamara has the right to have her own private beliefs and opinions in dealing with multicultural people at her free time but when she is working for a company like wooly's she should know that you need to serve all customers who pays the same dollars to get the same service and value for money.
I would like to make this complaint so that another customer like me will not be served the same way by tamara as i feel its very low for a company like you .
The Classics range of frozen dinners "Slow Cooked Pork" with cheesy potato & cauliflower ,mash and carrots
Was actually Pork sausages with gravy and mash I liked it but it was NOT as described on the packaging
since Woolworth Moama NSW 2731 has been refurbished the service from checkouts is very very poor...At 9am No checkouts were open only the do it yourself area which was manned by an employee but which nobody was using, 1 fast lane which I had to use & lift groceries which contained heavy bottles from the trolley to a double story counter which no 80yr should expect to be doing...something must be wrong in the running of this supermarket to not have more employees to man the ordinary checkouts. I have been a customer with woolworths for many many years and feel very disgruntled with this situation...This isn't the first time this has happened tooo many.. but enough is enough.....
I wish to provide feedback bout the customer self serve check out area for the Bundoora Melbourne store. I was using the self checkout recently and had a male employee of around 16-18 stand approximately 2 feet from me watching me constantly. I felt so intimidated by his behaviour. Obviously he had been told to watch the customers as they scanned their items, but he made me feel like I about to do something "illegal". I got very flustered and felt quite anxious at his over the top and intrusive manner. I will not be shopping there again as this was not an isolated incidence of this type of heavy handed customer service behaviour. I will be shopping at Aldi from now on even though they do not have packing and self check out, I get treated with respect at Aldi and do not feel "watched" as I do at Woolworths. The store can use cameras at the self checkout in a discreet way, it is NOT ok to make customers feel they are criminals in training.
I have visited Woolworths Supermarket in Unley to buy a catch day gift card shown on a catalogue with a 1000 points promotion. I have been advised the store dont have any gift cards available and the promos was displayed on the walls. I have asked store to check if any other nearby have any of these vouchers so I can go there.The lady (or the manager) advised that none of the stores in Adelaide have these vouchers. I was intending to buy $500.
It is very disappointing that is stated in this catalogue and promos were clearly displayed in the Woolworths supermarket but the shelf across all the stores are empty. Ver bad service.
Woolworths advertised "buy any 2 Philly products in one transaction and receive a platter. For two weeks in a row I purchased 2 Philly products requested a platter only to find the staff knew nothing about the promotion. I gave up in the end.
Secondly, I was informed by you that I would receive reward points for bringing in my own bags. I asked the checkout girl why she did not credit me with my bags, I had produced my rewards card. I was told we longer have that promotion. I checked with the store manager on duty who told me I was right and the checkout girl was wrong.
There seems to be a communication problem at your Park Beach Plaza store. Does management even both to speak to their staff?
On the 17/08/2018 i was waiting out the front of Mount Druitt Woolworth's for them to open up at 7:00am. Once they opened up i went in to buy a packet of smokes, i got asked for my I'D i gave them my forklift license as its my most recent I'D, they said they couldn't accept that so i gave them my Learners License and they said your License has expired we cant accept that i said but it has my picture and my date of birth which my date of birth is the 17/03/1997 and they said no we still cant accept that. I did say to them that it is stupid and stuff i did go off at them which i am sorry for doing i was just annoyed at that certain time of what was happening. I would just like to know what can happen or is all this true with the I'D.
Why have you stopped selling eggs that are not refrigerated? I do not, and will never keep my eggs in the refrigerator and so your eggs are no longer suitable for me. Woolworths at Thrift Park, Parkdale has always had both refrigerated and off the shelf, but with the new layout, which I might add, is very inconvenient because the isles now have no break in the centre, has stopped having them non refrigerated, leaving me no choice but to go elsewhere. I might add that I have been a loyal Woollies customer at this shop for over 40 years but once I start going eslewhere I will most likely do all my shopping elsewhere as well.
A lost customer,
Someone here recently said that customer consultant "Barrington was "Awesome" - well I'm not so sure. What unnerved me was how easily he managed to wind me up over what was a simple matter: Jalapinos in my Sourdough Bread. To the uninitiated Jalapinos are Mexican Chilli. I must have been slow off the mark because Im 67, however his supercilious voice reeked of antipathy towards my problem. When I tried to explain that I suffer from GIRD and that Chilly can put me in hospital he turned my complaint into a university debate. "Halipinos" he said in a stuffy Melbourne Grammar accent, when I tried to explain how labeling Bread as Sourdough then writing underneath in smaller print - "with Jalapinos" was misleading. I tried to add that when I typed this label into Google that every one of the many hundred examples of this item were returned labelled - "Jalapino Bread", bar one - Woolworths. I then contended that the effect strong chilli can have on some people is akin to that of peanuts on others. I even presented recent evidence that people of different ethnic backgrounds had different tolerances to things like peanuts and Chilli. No nothing I said he agreed with. He, despite being half my age was more traveled and knew more about food allergies. When I mentioned I was sick and had sought medical assistance. He then came back with the line - so you went to a doctor, we have to escalate this! No I said I went to the chemist it being 8pm, with my script for 40mg Pantoprazole and additionally purchased double strength Gaviscon.
The real issue anyone with empathy would have understood without turning it into a university debate was Woolworths inappropriate product labeling. Woolworths it seems are trying to cash in on the Sourdough bread label by adding additional varieties that in effect are no longer Sourdough Bread - and need to be labelled as what they are: "Jalapino Bread". Or as Barrington said correctly in exquisite mocking Spanish - "Hallapino"
Well Barrington whoever you really are, you sure wound me up and pushed the right buttons. At first I thought you were Canadian with that Christopher Plummer plum in the mouth - then I thought Melbourne Grammar - then I thought Oxford educated South African via Durban. Now I just think you are the wrong type to be in customer service.
I needed to return 2 packs of Golden Delicious Apples purchased at Woolworths Kloof Branch because my child said they were sour but the staff member Princess Dlamini totally refused to process the return although i had a valid till slip. I tried to explain that my sister bought the same apples and had a similar complaint and my child also found that the apples were sour as she eats these type of apples all the time but she was not happy with these purchased from Woolworths. Princess refused to hear any excuses and did not take the items back for a refund or offer me an alternative. I am totally disgusted with her attitude and bad service. I eventually had to drive further away from where i reside to another Woolworths store where they gladly took back the items and gave me a refund with a smile and without any fuss or questions raised. I also am disgusted with the service from the Woolworths Customer Care whom i phoned on Monday, the consultant that answered the phone did not seem helpful so i asked to speak to the Supervisor/Manger whom to date have not called me. I then called the branch on Wednesday to speak to the store manager but he was not in, i left a message and he too has not called me since. I am very upset and disappointed in the way my complaint is handled and the disregard from customer care and mangerial staff in regards to my complaint. I will also post my complaint on social media so other customers can see what disgusting service Woolworths provides to their loyal customers in regards to returns or any type of complaints.
I bought a Woolworths Pepper Steak Pie 450g, the one that you heat up in the oven for 30 min last week.
I have bought numerous pies in the past and have never had a problem but the latest pie I bought was very disappointing, to say the least.
The meat was inedible, only gristle and no gravy at all
I don't normally complain but felt this should be brought to your attention.
078 359 0354
I bought a bottle of milk online from Woolworth. I picked it in the evening on the 27/07/18. On the 2nd August morning, I found the milk is already expired as it was marked on the bottle best before 1/8/18. I called Woolworth customer service, the lady told me she cannot refund me for that milk because there is a 5 days policy on dairy products. I should consume the milk within 5 days not wait until it is expired.
As a customer, I am very disappoint with Woolworth's policy. My experience is I should open every single bag in store to check if all items are right before I picked up from the store. My experience is I should not bought any products online because you do not know what they will give you. Woolworth's policy only know by their staff and not by customers.
Eventually, the lady refund the money to me. She said I shall put down a note in your account that you have been educated about the dairy products. I feel bad for such a bad education with Woolworth
I have been a customer of woolworths for many years – probably your longest customer.
After being sick for several days and unable to shop I decided to order online for a delivery.
What a mess.
First I put in my postcode – to problems appeared.
Then my address – again no problem with delivery.
Trying to make up the order was hard with the specials keep appearing but I persevered and finally got to the checkout.
Free delivery on first order – no mention of the $100 limit.
Order before 6 pm for next day delivery – oops – no let’s try 2 days.
I spoke to your customer service (why you call it that is beyond me – rude covers it)
I was told that the store’s quote for that day was already filled.
Rang the store to check – oh no was the reply, we don’t deliver.
So I am sitting here with an empty pantry and fridge – fingers crossed that I might
feel better tomorrow to go shopping –
Definitely NOT at woolworths.
I am sick of your LACK of staff on the checkouts, your business takes billions of dollars from customers and we stand behind loaded trollys for an age because there is no customer service at the checkouts.Today was no different and while I was waiting 2 checkouts were closed leaving only 4 operating. I think its time a bit of service was offered to the people loyal to your store, incidently I shop at your Mount Gambier stores. Thank you.
Why are is WW using Killarney mall as a training ground for young inexperienced staff who have millennial attitudes?
All the older ,mature ,experiences staff seem to have disappeared and have been replaced by a rowdy,rude ,slack attitude filled bunch!
This store is no longer a pleasant shopping experience.
I have on many occasions had to remind the cashier that I as the customer in front of her,and I am the ONE she should be interfacing with and should NOT have to speaking to the packer or other staff members hanging around in her,in her African language.
The cashiers DONT SMILE ,they look grumpy and disgruntled .Should I have to feel bad that I can afford to shop at WW??????
This afternoon between 16H50 and 17h05 ,I strongly suggest you watch your camera footage of your incompetent ,arrogant "store manager"
I had to remind him of who was the customer ,while he danced around with a hanger in his hand and we had to wait for 15minutes to pay.
Its quiet easy WW ,I can take my R3000 that I spend on food weekly elsewhere.The staff you have placed in Killarney are not representative of customers that shop there ,most so in ATITUDE!
He must be replaced, HIS ATITUDE SUCKS and he represents WW.Most concerning is that yo have placed him in this store !Have you not done your market research ?
I am expecting feedback regarding my complaint!
Artisan bread. Over the past 4 months the walnut, currant & fennel loaf has deteriorated dramatically. When Woolworths first introduced the new line it was delicious but very expensive- ($6) but I would treat myself to it(I'm an age pensioner)..today when I bought a loaf it tasted & looked nothing like the walnut , currant & fennel bread. I have tried calling the number at the top of my docket on many occasions over the past months with no success. Is there no quality control of the product? So who is responsible? I'm upset that the quality has totally come to this & I've not been able to talk to a manager about this problem- I've been a loyal Woolies customer for many years & would like that to continue. I look forward to a response from Woolworths. Thank you. Rike Kullack
I Bought shirts and was over charged by R10.00 by one of your cashiers Portia Cupido - who also didn't know about any of Woolworths products.It may seem like a small amount but if Woolworths gets away with overcharging people like this it will accumulate a higher value.
I cannot seems to attach the pictures here, upon your response I can send it.
Rang customer service line with enquiry, spoke to Barrington & he was awesome. Transferred me to my local store te issue. Spoke with Michael who's the manger, who also was awesome. Gave me all relevant information. They were both helpful & professional. Was a pleasure speaking to both.
I know this is a 1st world problem, but the three Woolies stores I access (Bankstown Centro, Stockland Wetherill Park and Bonnyrigg) have been out of my current favourite chocolate for weeks! It is the Freys hazlenut MILK chocolate bar. Apparently it is everyone else's favourite too, because the stock is regularly out. Please note: no one likes the dark chocolate version or the popcorn crunch! Also, the GREEN TEA flavour of mochi (in the Asian products section) has also been out of stock at these locations as well (again, everyone's favourite!)
Could these items please be restocked more regularly?
Today at UNDERWOOD KURABY only 2 checkouts open both had long queue the 15 or less checkout not open people queuing up for self servethis is not good enough .I will be shopping at Aldi in future.
Beef Bourgignon 500g product was of unacceptable quality due to high component of inedible gristle. Shared product in a meal with two friends and one in particular had to leave a high proportion. I expect better from your own product priced at $20 per kg
I recently shopped at Woolworths in the New Mandurah Forum W.A , can you tell me why you don't stock spinach from Australia as I could only buy spinach from the Netherlands or New Zealand, surely we have growers here in Western Australia or even the whole of Australia.
My family only buy's Australian produce as we can rely on it's quality and we support jobs here in Australia.Can you look into this and see if you can rectify this problem please as I would like to continue getting all my needs from Woolworths rather than having to shop else where to get all my Australian produce. Many Thanks .
Kind Regards Brian Coles
Bought Woolworths brand Frozen snack Chicken satay with long grain rice. Expiration date Dec 19. Bar code 9300633320751. Package had no chicken in it. The rice was present but the satay side was empty except for a small amount less than a tablespoon of sauce in it. This is the second item that I have bought of Woolworths brand in the past 2-4 weeks that has failed to meet expectations. The first being an oats breakfast product that was short the amount of packages that were meant to be inside it. This is leaving me with the opinion that while Woolworths may think their home brand products are improving their quality control seems to be decreasing. After buying 2 such poor quality products I am starting to rethink I should stop buying home brand products because while they are cheaper the price is becoming indicative of their quality. Like the porridge oats I will not be wasting my time returning this item to the shop as I do not keep shopping receipts and its not worth the effort on my behalf or my time. I will simply not buy these products in future nor would I recommend buying Woolworths branded products if this is how their quality continues to be.
This morning at approximatley 11am I unwisely shopped at your Kwinana WA store. At the checkout we had to wait while "maggie" finished her conversation with an off duty staff member about " here age when she started going out with her husband ". Really I don't care or need to know this information. When eventually "maggie" starting registering my items she recognised me as an ex employee. Note I have not worked in that store for at least 8 years and while there we were not personally close or friends "Maggie" then enquired as to what I was now doing. I replied and stated my current occupation with no further information as it is of no concern to her. Then to my horror remembering that at this time I am " THE CUSTOMER" Maggie then proceeded to " slur " my occupation and my character while I was employed at Kwinana while in the hearing of other customers and my friend who was at the checkout with me. We were not at this point engaged in friendly chit chat.I rarely shop at Woolworths these days and won't be returning. I suggest that you advise "Maggie " to keep her loud mouth firmly shut. As a customer to your shop I do not expect to be subject to service assistants personal verbal comments regardless of what they think of me. How often has this same type of incidence happened to other customers in your Kwinana store???.
Our normal big shopping is done online, with which we have no complaints. But occasionally, like last night, my wife does a top up shopping after work. There was only one staff member, & my wife had to use the automatic tellers. These were not working properly & my wife complained that there is not enough room by the teller to place the purchases. My wife said that the staff member was seen being very rude to a young lady customer that was also having trouble getting the machines to work, going from one machine to another. Because of the problem with these auto tellers my wife was late home; we live out of town. We will no longer be doing any shopping at Woolworths other than online pick-ups.
I received your email of 18th instant quoting $8.50 per kilo for chicken thigh fillets. I travelled to Woolworths
at Vincentia only to be told their price was $9.50 per kilo. Does this mean I cannot rely on the emails
you forward to me for weekly prices.
I want to put in a complaint about Nicholas who works at your Colac store (young blonde, maybe late teens to early twenties) using offensive language in range of customers hearing. Talking about how his boss is a “c**t”. Might be worth reviewing his adherence to customer service and store policy
I wish to vribg to ur attention about my lical store at collingwood park qld 4301
I used to do my shopping at this stire in last 6 minths this store can not providefresh good i had dry meats frim deli also fruit that is vad off sealed in vags rage from tomotoes fruurs strawberrys grapes pototos . Not costomer job to make sure the good are fresh to sell
This is a local store i deoebd on as i am disabled there a numver of staff that are very gelpful an lot staff that are out right rude i gave never in my life stolen from no where i feel intimadated when i go to this store staff tread everyone with same cover as a thef . I refused to use self serve as the demale staff treat you like ur stolen something it rude not none perfessional . I travel to go to the next closedt store .
Just today, I bought some Woolworth brand Salted Pistachios. Tag read BB 10/01/19 10:12 3
Well, I was just wondering whether you should be brought before the ACCC for false advertising.
1.....They were not salted......not at all. Did someone just wave a packet of salt over the pistachios during production??
2......They are tasteless.... I can get better at any other store.
My wife wants to shop at Woolworths, as we have done for decades. But for the first time ever, she agreed with me that your standards have slipped.
We have spent, over the years, hundreds of thousands of $$$$ with your Company. That is about to change.
Clever advertising does not belie the fact that some products are 3rd rate.
Aldi is cheaper, and the products are just as good if not better in most cases. The new German interloper will be here soon, and the race will truly be on.
Tell me, why on earth would I give you my hard earned money anymore???
And,..FYI....also my family members? Just saying.....if you can afford to lose a long term many $$$$ customer like me.well good luck to you.
Hope to hear from you.and please...........none of the usual template messages
Sounds sill eh..over pistachios?BUT??
Many Thanks.........Michel 0402 245 933 email@example.com
My complaint is against the blatant misleading advertisement in you catalogue with the starting period 11 Jul. 2018.
The reason is that on the front page you have a classic family roast at $6 a kilo.
I have been to the shop at park side and their answer was (Oh we are changing managers and he forgot to order it try the avenues or the willows.
Fair enough so I went to the avenues no we don't have any.
OK next stop the Willows none there so I spoke to the butcher and he advised me that there were none and the other shops have any either.
I have just wasted a lot of time to try and get something that is advertised and not supplied, at no store was there a retraction or an explanation about the goods not being available.
This is not acceptable, it is not the first time that this has occurred and I want to know why there are so many faults in the catalogue.
Today the 13/7/2018 I went through the self serve checkout at 11.30am at Woolworths Supermarket Epsom Victoria, I had a can of mother drink which I got out of the fridge near the checkouts, it did not have a bar code on it, I was the only person going through self serve at that time and I said to the Woolworths attendant (Cherylene her name I think)" excuse me this drink can't scan" and she replied "well you will have to go and get another one"I replied Ï can't leave all my stuff"and quite nastily she said " Ï will stay here"at this point I said ÿou are being very nasty"she replied "what did you say"I replied ÿou are very nasty", she glared at me and said "how hard is it for you to go and get it" she held her stare on me so I said "I am not going to play your childish games"and I ignored her to continue on with my purchases, I have been a customer of Woolworths for over forty years and I have never had a complaint, I rarely go to any other supermarket, I really felt that this girl was out of line and would hope that she does not treat any other customers in this way, I have always found Woolworths Supermarket staff to be very helpful and friendly particularly where I most shop which is Woolworths Golden Square Thanking you
Today afternoon I went to Burwood Westfield Woolworths to buy seafood. A customer service lady from Island grap the lobster tails and King Green Prawns by hands and didn't use the disposable gloves. Then she thrown the package on the counter without saying anything.
I brought the lobster tails first. Then when I saw the king green prawns on special, I asked this Island lady to give me some prawns as well.
I have been to many different woolies stores. Today was a nightmare that broke the good impression of high hygiene and good customer service used to be.
I complainted to the store manager before I left the store. However, I think this is quite serious against the hygiene rule and terrible bad customer service, so I think I need to lodge a formal complain throught online.
For a long time I have been buying microwave dinners (kids left home) have been happy with quality. What pisses me off to send this is, you have made the instructions so bloody small in print on packet. I have had eyes tested only need low readers, now I have to use a magnafiing glass to understand cooking instructions! You go to the shop and buy a 400g beef lasagne. These meals are made for one, but we are important.
I love my local woollies but this needs to be addressed for us older folks (61)
After writing and submitting my original complaint, I was advised to share it via social media in order to get your attention. WTF?
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