Woolworths Complaints Continued... (Page 8)496+ reviews added so far. Upset? Call Woolworths corporate: 1-800-638-434
in December, just before Christmas, i was given a voucher to buy some new clothes. i bought 3 shirts. all three shirts have holes in the same place. initially i thought it was fish moths and i fumigated as well as put moth balls in my cupboard but nothing changed. i also noticed not one other item of clothing had been affected, only the 3 shirts from woolworths. i have taken photos and will send them in with pleasure. you are also welcome to send an agent to my house to see the shirts and inspect all other items of clothing to prove my point. this is obviously a problem with woolworths clothing and after spending R1000 on 3 Shirts i would like something done about it.
Today at 12.45pm I visited your Coburg store and I was most upset by the attitude of your deli staff who refused to serve me and the defensive attidtude of your assistant manager that did not understand the nature of my complaint and was defensive of his staff. Briefly, I took a number from the deli section and await service, the young girl called a number that I did not hear and I ask if she was using the number system, she said yes and asked what we wanted. I asked again if she was taking number and she said that she would not serve me because I was rude towards her. I said that I simply asked if she was using the number system at which time she turned around and walk-off refusing me service.
Another young girl took our order and I asked for the manager. He (named Richard) arrived and as I was explaining the issue he refused to accept my complaint and told me that I was aggressive towards him. He kept asking if I was sure that the girl had refused me service, I kept saying yes. By this time, I was totally frustrated by your staff that I simply explained that I would take the issue to the complaints department. At the counter there where two girls a younger one that eventually served us and a more mature lady who explained that the girl was was young and didn't know or understand what she was doing. I explained to this lady that the young lady who refused me service is not aware that my business should be appreciated as I help pay for her job.
Your assistant manager who also seemed very young had no idea how to take my complaint and kept questioning my reasons and accusing me of aggressiveness. As a 56 yo speaking to a tall, stronger and much younger male, I fail to see why he would feel threatened. In short I was totally embarrassed by the attitude taken by your staff. I will also refuse to shop at Woollies until your management take a good look at your policy of employing young, incompetent and inexperienced staff who keep defending their actions. I will also investigate the possibility of taking the issue further as this refusal of service is not acceptable and Woollies should be made to account for this action. Bad staff and bad management woollies.
hi,i have a woolworths card and have shopped at woolworths for over 30 years holding a gold card.-i am also a vitality card hold er on a discovery medical aid package coastal saver.woolworths have entered into an agreement that only clients on more expensive medical aid packages can get a cash back bonus.they assumed that i because of my package of-R2500 per month i do not shop at woolworths as i probally could not afford to do so .how can woolworths do this to their valuable customers .dont blame only discovery as an agreement is between two parties.i am disappointed having emailed discovery to receive a routine letter that says sorry we do not want to compromise our position with pick n pay so people on the less expensive packages must shop at pick n pay for the cash back ,but people on more expensive packages can get cash back from pick n pay and woolworths.this is surely not a fair practise.kindest regrds suzette mitchell
I have lived in Caloundra all my life, I have shopped at coundra woolworths since it has opened. I am a pensioner and for the last few years have treated myself to very nice salmon from the deli once a week. I have had the most uncomfortable and upseting experience from one of the sales people. I have been told that this woman is deli manager. She has become rude and it is all too much to serve me because it seems to me she finds it all too hard. She doesn't hide the fact and always makes me feel as though I am too much trouble. Yes I am specific in what I want after all I am paying for it and I really don't ask too much. I have never had any trouble with anyone serving me except her. More than one or twice it is every time. Today I went in and left without the rest of my shopping because I was upset by this. I thought about this all day and not sure if I wish to go back. I decided to ring the store manager but he was no available. I have decided to make this complaint but not sure where else to go with it.
To Management, I suggest you recall any and all the small Liverwurst old style 100g rolls Woolworths is selling out of your Claremont Store, Tasmania. We purchased two on the 27th of December 2012 at your Woolworths Claremont Store We opened one today and are not prepared to open the other.. as the one we opened was dreadful and tasted awful.
Both of us(my husband and I) had a mouthful and had to run and spit it out. Totally gastly. Feel we should let some one from the CSIRO look at them as a food that could probably make you very ill. Also check out your milk fridge area as well we have thrown out nearly 60% of two 2ltr cartons of milk this week both before their use by dates as they were off and sour!!
We were pleased with how the Claremont Village was done up recently and would like to keep using your store.. but you do not make it easy for us by selling us food that is not fit for us to eat or drink. Please reply as soon as possible. Sincerely Noeline Durovic
I have shopped at Woolworths Kiama for 27 years and will not go back again. I have discovered Aldi and a new Coles Store at Shellharbour which is an absolute delight to shop in. Your Kiama Store is dirty on the floor, especially the fruit and veg section and I am sick or walking around looking for plastic bags to put my fruit and veg into. There are always people stacking shelves during shopping hours, who are polite and it isn't their fault, but they are always in the way when you want something. All us locals know it is one of the dearest stores in the State because you have a monopoly. I have progressively become more and more disillusioned with this store and the state of it.
Hi we purchased two packets of roast chicken crinkle cut chips and inside the packet was plan flavoured chips. This is very disappointing from the Woolworth's select brand. Please advise what can be done to compensate me to correct this issue.
Best before date on packet: 01 Jun 13 307172 10:14
Every time I go to the Woolworths supermarket in Rundle Mall, Adelaide, I wish I would not meet a staff member there.Why? because her service attitude to me was always bad without reasonable reasons. And after I met her again at the counter at 16:50pm on the 3rd of Feb. 2013, I think that is enough! First of all , she did not greet to me or ask me if I need help at all (I have been used to that). She was freezing me all the time, while I talked to her politely. When I said," Can I have...?" She did not reply. The only words she had said during the service was " Lyca?" I said 'yes'. Then she finished the transation without saying anything even when I said a ' thank you' at the end. During the course, I felt really bad as if I was begging her to sell something to me. Every time I met her, she treated me rudely although I did nothing wrong. I remember in another time, I said I would like to buy a voucher, then she said" for what?" in a rude way. Also, she chatted another male staff member up during a service on another occasion.Most of the staff members are friendly but sometimes I really don't want to go shopping in that store because of her. I guess the only reason that she treated me in a bad manner is because I am an Asian woman. She is an Asian as well but she speaks English with a local accent. I think her boss will be upset if he or she knows this.
Safeway Liquor at Bannockburn today 11th November, early this afternoon went to pick up some groceries and then went to the Liquor shop to buy two bottles of alcohol, had my 17 year old son with me & he helped me carried the bottles over to the counter. placed them on the counter stepped away & the cashier said something to him & he said about Mum's paying. She then proceeded with wanting his ID & I said that they're not his he's just helping me carring them over to the counter. Longstory short at the end I said to cancelled the transaction & I'll go back in line to re-purchase them on my own. And was told that I was not allowed to purchase at all but could come back tomorrow!!!!! Doesn't make sense at all....
On the 12th January I purchased a punnett of rasberries that cost just over $7 ( I cant recall the exact price) from Woolies Racecourse Rd Ascot, Qld 4007. I checked they looked ok and then purchased them, declining the receipt when offered it at the register. Upon opening the packet that night to use in some cooking I found them to be full of mould in the middle layer, I couldnt have seen this from the top. Needless to say, I had to throw them out and not having got a receipt for their purchase, I felt it pointless to return them to the store. I do frequent at this store as I work locally and just wanted to point this out and convey my disappointment. Berries are a luxury item on our shopping list and I was left thoroughly unimpressed that you are selling fruit clearly past it's use by dtae.
I and many others would like to voice our displeasure at the lack of trolley returns working at the Katherine Woolworths. The centre has the bays but since you have instigated the pay and refund trolley system and number of issues have arisen, the main problem is the chains you have placed in the bay. Particular residents of Katherine simply use a pair of bolt cutters to remove the ends of these to gain access to other trolleys that have money left in them in frustration at not being able to collect their refund as only two of the six bays actually have chains left after being cut off. Yes there is another trolley return at woolworths but that is another problem as dumped trolleys with no key left on them are dumped, that is if you make it there as we are now being exposed as targets for indigenous residents intimidating us for our trolleys so they can have the money. When you have young children or elderly on your own this is extremely frightening and dangerous as some don't take no for an answer. May I suggest that to rectify the main problem please install lengths of bar with the key return attached making it near on impossible for them to be removed.
My wife Mary received an offer by email 11th November titled "Mary, your first exclusive offer" Save 10cents per litre on fuel when you spend $30 or more this week. Offer ends Sunday 18 November". We spent $257.97 at Woolworths Gordon on the 17th split into 4 invoices. Her account was credited with 4 cents per litre. I queried why she wasn't credited with 10cents per litre. Today I called by phone and was eventually routed to a man. He was aggressive and rude.
First he didn't want to hear the reason for the complaint from me and only wanted to talk to Mary. After he had verified her account details he then talked to me. He wanted receipt details which I advised I didn't have as they are shredded after purchase items are checked and charges verified on our card which is normal. To cut a long story short this guy is unsuited to liaise with a customer. Furthermore Woolworths haven't honoured their offer. Mary's account clearly shows the 4 invoices on the 17th and only 4 cents per litre credited when she had clearly qualified for 10 cents per litre within the validity of the offer. Why does Woolworths make an issue out of something that should be so straightforward? It isn't the amount of money that's the issue it's that Woolworths haven't honoured their offer.
I have to say I am disappointed in Woolworths inverell I was in the there tonight getting s few odds and ends when I noticed one of there own employees that had just finished work by the looks of it was putting her entire shopping trolley Full of groceries through self serve... not until the end did one of the other employees cone to see if she needed a hand but the lady's own daughter came in and helped her out. But a thank you to joAnne the employee who did go over and help her out..
On Thursday the 17th of January I was shopping with my daughter in woolworths forrestfield west Australia. Which is not my normal shopping centre and I was appalled at the lady on cashier 9 by the name of cherry I think ,she was extremely rude and threw my shopping into my bags she was more interested in what was going on in the rest of the store than she was me. I don't think she really wanted to be at work I have never encountered such rudeness from anyone in a shop before I was very disgusted its not giving the shop a very good reputation Regards Jenny corry
I am a regular Woolies foods customer, but recently whenever we buy a cooked chicken, my mother always get ill after eating the chicken. This hasn't happened once, but several times. We bought one recently, still have a receipt, and again he got I'll- that is why I took this initiative of writing to you. What's really wrong with Woolies foods recently ??? Are we safe to even buy any kind of cooked food at any Woolies?
In september 2012 I enquired about pet insurance and subsequently received an email adv ising that if I applied for insurance on line I would receive a $50 gift voucher within 60 days of policy being effected. I subsequently took up the offer.
At the expiration of 60 days in October 2012 I rang Woolworths and was advised that the gift certificate was being sent. Another month passed and I was told that there was a problem with their system and they could not indicate when the gift certificate would be available and they again acknowledged that the $50 gift certificate would be available as soon as their system was corrected. On 24th January 2013 (some 3 months after the gift certificate was due to be sent) I received a gift certificate for $25.
I have since made complaints to Woolworths Pet Insurance who said they would ring back within 48hours and Woolworths general complaints and I was told the matter would be investigated and they would contact me within 4 day maximum. To date I have heard nothing. I woiuld also point out that I have made numerous phone calls in relation to this and each time wasted up to 1/2 hour and on every occasion it has been blatantly obvious that nothing would be done.
there are several core reasons why I shop at woolworths: 1 the staff. 2 variety of brands. 3 Australian made and owned products. 4. reasonable prices. You are slowly but surely destroying all of those reasons.
Keep moving in this direction before to long I may as well shop at Aldi as the only attraction they have is cheap. Before to long Woolworths will be no different to Aldi except you are not cheap.
I do not appreciate the fact that every time I go to shop another one of my favourite brands has disappeared off the shelves. I have been a loyal woolworths customer for many years.
Last night a couple of girlfriends and myself went into our local Woolworths in wagga to buy some fruit, I searched everywhere for mangos but there wasn't any left, as I reached the check out with my other items I noticed about 10 shopping baskets with end of the day items that people couldn't purchase and that looked like they were getting put back, my friend pointed out that there was a mango in on and I was so excited, so I picked it up and headed for self serve, all registers were taken so I stood behind my friend and waited, as I did this out of the corner of my eye I noticed one of your employees staring at me, which she continued to say " Ahh you have to pay for that?" I looked at her baffled and replied " well that's why I'm standing at the register waiting" she then said " well some customers just think they can walk out of here with those items" I relied " well im not going to" then she added " wasn't there any left in the fruit section that you could of taken?" I relied " well no that's why I'm taking it from here" she soon walked away, but there was so many people at the self serve I was so embarrassed! I felt like she accused me of something I'd never do and she didn't even apologize! I love woolies and this has just turned me off completely.
I live in the Kimberly region of Western Australia. When my twins were six months I requested the store get in side by side seating trolley's. My twins have just turned 2 years old and although the store did get some side by side bassinet trolleys there have. Even no seated trolleys as yet . I have brought this matter up with the last 4 managers and all assure me this will be rectified but as yet nothing has happeNed. I am not the only family with twins and know that this adds to the burden of shopping. I have tried to use the side by side bassinets but most are. Token or the seat belts have been vandalised. I have taken to bringing my own safety clip to keep my children safe whilst using these trolleys but am not always lucky to find a double trolley. This is an ongoing problem that needs to be rectified. I shop almost every second day and find it a real problem and concern that I am not able to use the trolleys without putting my kids at risk , if you have ever shopped with more than one child you would understand the deliema I go through each time I shop.
For many years I have shopped at Mawson in ACT and always had good friendly service. One lady in particular (Megan) on the checkout was always very friendly and accommodating whilst still working hard and efficiently. For some reason a few weeks back she would not communicate except to say Hello - she then took my bags and proceeded to put my groceries through. I couldn't gain any conversation from her whatsoever (no personal issues were ever discussed always friendly day to day chit chat prior to this occasion) when I asked if she was okay she replied "I'm fine" and that was the end of the conversation. When I paid for my goods there was no goodbye - however I noticed on the eftpos machine it had on the screen "Try Contactless". I had assumed this meant that the store was trying a less then friendly approach to get customers through quickly and used to not being communicated with - hence the try contactless. This was an assumption as I now know it is in regard to your eftpos facility. This whole trip left a bad taste in my mouth as I was uncertain as to why I was being virtually ignored, was it policy or simply aloofness on your staff members part! Benefit of the doubt I thought this was a new policy set by Woolworths, the store was being revamped, perhaps the same self serve system as Erindale was to be installed at Mawson meaning less human contact.
Today I returned to the store today with my groceries. I saw the checkout was vacant and the usual staff member was there whom I had once shared friendly conversation with. My groceries were put through without a word. At the end I turned to Megan and said "I suppose this Try Contactless is why you don't speak to me anymore, I think it's ridiculous, rude and disgusting, I shall miss our little chats" and I left the store with pent up anger, disbelief and hurt. The staff member did not respond when questioned about Try Contactless, no explanation, no we're not allowed to converse, simply nothing, I was distraught and left the store in tears, disgust and humiliated.
I loaded my groceries and sat in my car distressed and tearful. I pulled the receipt and rang the store asking for the Manager or Supervisor. After some time I was put through to the supervisor. I wasn't asked my name or for a contact number. My complaint was heard and I was informed the complaint would be forwarded to the manager. On no account was I asked my name, told about the new eftpos facility Try Contactless which is what I'd been thinking the staff member was doing - not allowed to converse. No, just plain rude I've come to the conclusion. The supervisor was informed of the event and that I would take my business elsewhere, anywhere but your store henceforth.
Having worked as Customer Liaison Officer in Perth, WA at FAL for many many years and having had to deal with difficult customers and indeed our own chains, never ever would I have ignored a customer or been barely courteous as I have been treated. I found your store unsympathetic, rude and downright insulting, there was no concern shown for my obvious distress even though I had said I had just left the store and was in the carpark and it was blatantly obvious I was tearful. Nobody requested my name and number to call me back with an answer for my mistreatment.
Poor poor show Woolworths, my custom and respect has been lost.
Mrs J Madeira
woolworths steaks and many of its fresh beef cuts taste disgustingly of fecal matter because the cattle are fed and raised in disgusting feedlots where the cattle have to eat and sleep and live in their own waste. When the cattle are slaughtered it is impossible to keep the meat free of the bacteria and fecal matter that the cattle are caked in. You can taste it in their beef because the cattle are living, breathing, eating and drinking in their own foul excrement and urine.
To whom it may concern Store Woolworths westfields Liverpool NSW Date - 5th Feb 2013 at 7-30pm I was waiting to be served at the smokes counter another customer was infront of me she payed for her items with change heaps of small change. I was wait waiting and still waiting a good 15min and the supervisor lady did not even say i will be with in the minute or anything kept serving this customer with heaps of change. I give up in discuss in waiting this is not the first time. Just because you have the manopoly of the market does not mean you don't care about people and waiting.
I placed an order with woolworths on line and paid by credit card. They rang and asked for all my details again over the phone. This just didnt sound right and.I never verbally give my credit card details. Because of this i was refused registration and consequently i didnt get my order. I am having a party and had ordered alcohol. on special. (nearly 500 dollars worth). Apparently that special price has now finished as i went today to huy it in store. I had to wait til i could get someone to help me carry and lift it. I think it is so unfair and am complaining of the way i was dealt with,. The difference is over $100. I think I should be allowed to purchase it at he special price and have it delivered as originally planned. My bank has advised me never to verbalize credit card numbers over the phone and all your bank details, they also wanted my liscence number.
I can replaty the message i was left, I personally think it is a disgrace and very curt.
Hope you can understand my decision to NEVER deal with these people again, after this is rectified.
I bought a 10 pack of sundried tomato chicken kebabs from Woolworths and 1 whole stick was full of bones, cartilage, knuckles etc......absolutely disguisting as I was feeding it to my 3yr old who could have easily choked if I didn't spot it before cooking. Paying nearly $12 for a pack I expect good quality and not something u would not even feed your dog! Not happy at all and I definitely wont be purchasing them again and have second thoughts about purchasing any meat off of them now.
Regularly after buying milk from Cherrybrook Woolworths the product expires (goes sour) way before the 'best before' date. I have purchased milk from other stores now (coles WPH, and woolies thornleigh) and the problem goes away. So we dan safelyrule out storage and transport on my behalf. (for the record, I put it in a cold bag and drive straight home) Last time I was at Woolies Cherrybrook I inpsected the milk again. When opening the freezer, I was surpirised to find itwas in fact not very cold at all. In fact, I'd happily hang out in that temperature. The mlk carton in my hand was not cold either. To doube check f it was just me. I went and picked up some yoghurt from another section - nice and cold in my hand! So the short of it is, the storage of Milk at Woolworths Cgerrybrook needs to be checked out. Otherwise someone wil get very very ill.
Woolies claims to have
1. Buy something and use your rewards card and get so much off DONT WE HAVE ENOUGH CARDS ALREADY and why do we need a card we are already shopping there???? This is discrimination as we dont want a card
2. Buy 2 get for a less amount what happens to single people we cant use 2 of thing as they will go off again the elderly and disabled loose out as most of them are on low incomes and wont use 2 items.again discrimination the specials are only for families
3. every week for the past 3 weeks I have had to return because the price was incorrect or the item was not correctly put in.
I have come to a stage where I have no where to go anymore. After phoning and e-mailing and faxing proof op payment to woolworth constrantly for the past year, they sill treaten to hand me over, or maybe already did. It has now come to a stage where I have overpaid my account and still no luck. People working in the account department don't even respond to e-mails, and never phone back or follow up. I can provide name for these people. They are even to incompotent to check between only 2 accounts in the payment was made. I have been paying woolworths in the sam account for over 4 years, and all off a sudden the payment doesn't reflect on their system. Absolutely unacceptable to say the least. Further I have send them prove of payment multiple times, and haven't received any response. They didn't care to explain what was going on, just happy to hand the problem over. I even Phoned the company that threatened to continue with legal action and they gave me 3 incorrect e-mail addresses.
What happened to treating customers with repect an providing quality services? Where can I turn to to resolve this. I will also send letter showing that I requested FNB Legal services to resolve his issue, and they told me that they didn't receive any response from woolworths and that it is a lost case. Unbelievable for FNB Legal services as well.
How am I suppose to resolve this issue like this? Keep issueing summons, and no response when the customer try and resolve this issue.
I left my wallet in your store at Westfield Chermside on Saturday and have waited until today for the Chermside Conceirge to be open and go look in the centre lost property. On the Saturday I looked through the store again and asked two people one of which was a supervisor about the missing property and received no help just a "nothing has been turned in".
I have waited and called the centre management at Chermside and according to them the major retailers have their own lost property section and I have been calling them all day and the line is perpetually busy. It is being extremely difficult to resolve woolworths have it tucked away safely or it has been stolen and I should be spending today getting a new license and renewing everything as I leave the state in the next few days and need ID.
I work within woolworths myself and would handle a lost wallet from a regular customer more seriously and dilligently.
On Monday I bought the schnitzel special. Some packets on special some not so changed the expensive packets. Then when leaving I saw on my slip that I was not charged the special price for the apples. I had to go back. The cashier had a exhausted look on her face. I don't understand why so many prices are wrong. I never leave Woolworths without checking my slip as there are often wrong prices but never under charging.
Several times now I have gone to purchase bread from the bakery section of my local Woolworths store (Redbank Plains) and ALL of the white bread for sale was covered in sesame seeds. I am not alone when it comes to children not wanting to eat "seeds" on their bread. It has been a huge inconveinence for myself but what is more concerning to me is that I don't think Woolworths in aware that we have a huge number of both children and adults in Australia with nut allergies and certain proteins in sesame seeds can trigger allergy symptoms related to a nut allergy. I don't mind if you put sesame seeds on SOME loaves of bread but ALL white loaves is a bit of overkill and doesn't leave any option for those who dislike sesame seed or cannot consume them due to an allergy.
ordered items received package with 2 invoices 1 with the items i received and 1 invoice saying following item to come seprately but never came. contacted customer services 7 times for them to keep asking me for same details now they tell me well signed for .yes i know they where signed for but still missing item and have invoice here to say other item to follow feel like i am being fobed off i would like to say that customer services is really shit and will never buy from you again
We live in Rockingham and have the choice to shop at Coles or Woolworths.. We only shop at Woolworths if we have to,the reason being that whilst shopping we are constantly bombarded by staff using the PA system. I thought this idea went out in the seventies.
The volume must be turned to max as the sound is quite offensive to the ear. If the Pa has to be used I think staff should be trained to say whatever they need to in the shortest possible time without the need to repeat the message sometimes three times .
A soft pleasant voice is all that is needed and not a humdrum raucous outburst that I hear every time I shop at Woolworths. Don,t get me wrong we love Woolies but this problem needs to be addressed in order we can once again shop in peace.
I received an email from Woolworths wishing me a happy birthday and advising to activate my 10 cent a litre fuel saving offer before shopping at one of the three named stores to redeem the offer, to which I did. On January 2 nd at approximately 5:30 - 6 pm, I attended the Woolworths petrol station on kooringal road in Wagga Wagga and filed up with fuel to return to Canberra and when I proceeded to pay for the fuel, I inquired to the young female attendant as to whether I could use the 10 cent per litre voucher that was on my rewards card. She promptly advised me that Woolworths do not give 10 cent vouchers. I explained to her I received it from your company for my birthday. She again advised me that Woolworths do not do this.
I politely asked her if she could check on my rewards card, at this stage she became very rude and accused me of lying about the 10 cent offer. I could not believe my ears and politely explained to her that I am not lying and that she should check Woolworths policies and I could show her the email on my phone, but she wanted nothing more to do with it and told me to move on as there were other people waiting. I did as she asked, but I have never felt so embarrassed in my life, to be called a liar in front of other customers. I do all my shopping at Woolworths Jerrabomberra and also purchase my fuel at their Jerrabomberra outlet. I believe the young attendant had no right to speak to me the way she did and if this is the sought of service I am going to have to put up with then I will cancel my rewards card and shop elsewhere.
We purchased a 12 pack of Woolworths chocolate/vanilla ice-cream cones, on Sunday pm, 17/08/13. When it came time to open the packet, I first opened the box & removed the plastic bag, then I opened the plastic bag. Then as I held the plastic container to take it out of the bag, the container (which was not sealed together in anyway) came apart. As a result we lost half of our cones onto the floor, where they broke into pieces. Needless to say we had very disappointed little children because there was no longer enough cones to go around. The packaging was clearly inadequate & not suitable for that type of loose goods. To say I am both disappointed and angry, would be an understatement. I await your reply on this matter.
Hi I applied for a woolworthes credit card and I was informed that "the minimum credit criteria have not met " how ? They didn't request for my Payslip or what so ever I've had an existing account with woolies for years and they have a nerve to tell me the above I'm very disappointed
Hi, I done my wedding registry with woolworths and one of the gifts I received was a large pyrex dish with a smaller one inside. I used the large one twice (which is supposed to be oven safe) when it cracked in the oven. It was basically in half when I removed it. This is not the woolworths "quality" im used to. I have never really been disapointed with a product from woolworths which is why this came as such a suprize. I could not return it unfortunately either as I threw the dish away the same night not realising I could return it.
I am totally disgusted with the Woolworth store at riverside Tasmania. I have shopped at this store location for the past 6 weeks now and every time i am unable to get a trolley to put my baby daughter in, to make shopping easier. there are plenty of trolleys available at the riverside store, but the staff have them placed in-front of all the other trolley. making it impossible to get access to one. imagine trying to move ten or more normal trolleys just to get to the one you need . (A baby seated trolley)
in saying that, even asking for assistance is impossible in this store, because there is never any one around when you need help. I have stood at a counter where there was 2 staff members working. they both knew I was there waiting to speak to some one. 5 minutes waiting I decided to walk off in total disgust . I wish i got there names to report the young teenagers. this store is not willing to help at all. otherwise the baby trolleys would not be in the position they are always are situated. (NOT ABLE TO ACCESS.)
I didnt get help at sandton woolworths. I wanted to exchange and Lebo told me that i cant, and she told me many reason why i cant. From her i asked her manager. Even her manager agreed to her. From the i went to fourways woolworths for the very something. Their helped me very nice and warm. I wanna complain to Sandton woolworths why didnt they help me? why Lebo with her manager treated me bad? Is it because im black? Is it because im a soft talker? What do i have to do that Lebo and her manager treat me the same as the treat others? Hope you will get back to me as soon as you can.
went to woolies in plaza coffsharbour bought a lynx item which had ticket saying 14.99 they charged 20.00 when i went to sort it out it took them 20 mins to sort out. the manager was rude tony was his name i think and the girl name kristy??? was on the service desk that day. was extremly rude saying i had the attitude i was upset cause it took so long there was no appology or ny thing i got a refund but that does not excuse the shitty customer service they provided that day just reminded me y i dont shop at woolworths. target has that same item for 13.95 wish i went there
I purchased cigarettes from Woolworths Manly West Qld yesterday. Upon opening the first packet I realised I had been sold the wrong product. I attempted to return the unopened packets today for exchange for what I had requested, the staff called in the manager and I was refused point blank an exchange. I will also be reporting this to consumer affairs.
You have just lost another customer and I will be sure to tell everyone I know.
Woolworths in Carlswald midrand, i went to purchase some stuff on my Woolworths account so after selecting what items i wanted and was ready to cash by the till, the cashier asked me for my id document and said i needed it to purchase the stuff that i have taken,she caused a scene by calling the manager i was disgraced in fron of a numbet of people it made me feel like a thief, i am an existing Woolworths account holder and i am going to cancell my account with them, dont getcme wrong guys the food and quality is good but the service is bad aspecially the Woolworths food store in Carlswald Midrand
I have been shopping in Woolworths since I got married 42 years ago & over the years products have come & gone but usually with an explanation but not this time, I finally found a cereal I really like & after buying it for over two years all of a sudden I can't find it anywhere & no-one can tell me why.I do most of my shopping in Warwick Qld, I would like to see this cereal back on the shelf or at least a reason why it can't be.
Woolworths is not selling products during Ramadan. I wanted to buy good South Australian Wall nuts from the QLD Underwood woolworths store like we have done for many months but they do not stock them at the moment so i asked the produce manager why and his reply to me was because it is the end of Ramadan, so i said what the hell has that got to do with buying a good Australian product, i want to support our farmers here in Australia, so he just shrugged his shoulders and walked off. As a result of that i will never shop their again and i will make sure alot of people are going to hear about this.
To Woolworths, I wish to express my disgust with the saturation of your support to the idea of Halloween Day. My family made a visitation to one of your stores today and was shocked and scared by the over whelming visual horror of the grotesque marketing of Halloween. This was displayed by props and staff. Your decision to support this has lost myself and my families support of your business. We will no longer be using your stores to purchase our supplies, as we feel that our children and we should not be subjected to this disgusting behaviour.
On Thursday29 November 2012 around lunch time I exited woolworths check out I observed a staff member on the phone with about 8 persons waiting to be served cigerettes. I got on the end of the que staffperson then served 4 people then walked away leaving customers waiting in line. I have experienced this lady many years ago when a I asked her to put extra staff on the busy checkouts and was rudley shrugged off. Staff memer is long term been there many years does not wear a name tag is blond short and large. Can you train this peron how to do her job in a friendly happy mannor or perhaps put her on store room duties away from customers she is truly obnoxious.
After many years of keeping quiet as a consumer I have finally decided to take action when things go wrong.Â I have tried to complain politely to the respective branches, but that is a whole story on its own.Â First I would like to say that your staffs attitude varies from branch to branch.
I travel for work with my hubby as this is all we can get, so I get to see many towns/countries, and branches of Woolworths. I have met some very polite and helpful staff and then there are the rotten apples. I think the worst attitude I've had from a Woolworths branch was in Eastgate in 2009. I was trying on shoes and I needed a pair of boots. I have a 'high arch' as does my husband and I was trying to get a staff member to help me.
When I had to explain that I needed a few sizes of the same shoe, she first rolled her eyes before assisting me. When that style could not accomodate my foot, I asked if she could recommend another wider style. She threw the boxes to the floor, had a chat to a mate, before taking 27 minutes to come back with another boot in one size, the shop wasn't busy, it was Tuesday morning just after opening time, in March.
I asked politely if I could try two other sizes to see which were more comfortable. She then told me the boot fits and I said yes, but maybe a bigger size would feel more comfortable as my foot is wider than most. She stood there for a few seconds then wandered off, I assumed to help me. She never came back. I walked around the shop and found another assistant who told me it wasn't her department.
I went to a cashier and asked if she could help but she told me to just look for someone on the floor. I approached the cosmetic counter and found two ladies chatting away. I waited ten minutes before they acknowledged me, then one slowly walked me through the shop to find help. She told me she would send someone to the shoe area, I must go and wait there.
An hour passed and nobody showed up. I eventually noticed the first assistant who had helped me. I approached her, trying to control my temper, and asked if she could kindly help me now with some different size boots in three styles. She said to me 'I thought you were finished'. She then turned to seek the boots. 42 minutes later she came back with one box and said they out of stock. I asked to speak to the manager and got told 'the manager not here today'. I asked to speak to the assistant manager. She asked why.
I said I have a complaint that she's not helping me well enough. She then said it's not her fault I have fat feet. My husband removed me from the shop before I killed her. I went to another shop to purchase boots. They were more than willing to help me, and gain my money, so I bought two pairs instead of one and a good pair of sports shoes.
In 2005 I purchased from the Pavillion, Westville branch, a full set of clothes from Woolworths for a new job, grateful I had one after being unemployed so long. I went to a final interview and was wearing a black pencil type skirt and a short sleeve embroidered shirt. As I got up to shake my new boss's hand, I bent over to pick up my hand bag only to hear a funny noise.
Realising that my skirt had just given up, up the back seam I asked to be shown to the ladies room. Luckily his female assistant was with him, and she took over and he left. The seam up the back of the skirt had given way - all the way to the waiste band - it was brand new, the first time I had worn it - and no, it wasn't too small for me. The assistant offered her help via me lending her scarf to tie around my waiste and then said, 'you should have invested in woolworths'. I said 'I did, and am I sorry!'.
The shirt I wore that day came undone by the third use. First the hems on the sleeve then the embroidery unravelled. I lost a button the first day I wore it. This is quite common with Woolworths clothes now.
A month later, I was wearing a pair of black high heel shoes, also purchased from Woolworths, Gateway. I climbed a staircase at my new job only to almost break my neck as the left hand heel broke clean off the shoe! It was only the second time I had worn the shoes. I took them back and got a credit, purchased a more 'sensible heel' shoe.
These shoes started to seperate and landed up in a divorce as the inside padding came unstuck and the souls left home. In relation, I bought a 3/4 heel black pair of shoes from Main Street, Port Elizabeth branch in 1992 - I wore these shoes at least once, every week and they lasted me 9 years!!! Now that's quality!! Also about your shoes, you used to give 1/2 sizes, like size 3and1/2, now I either have to chose a 3 or 4 or 5, pending the bad cut of the shoe. What happened to the 1/2's.
Later in 2005, I tried on a dress in the shop, and made a note to the assistant in the department that the cut is wrong. She looked at me as if I was a mad. So I put the dress on came back to her, and showed her I couldn't lift my arms as it seemed the seam that stitched the sleeve to the dress was sewn on to long or deep. She went on to tell me that was the style? I wasn't the only one that complained.
In 2006 I purchased vests and undies for my father from a the Vryheid branch. I followed the instructions as per washing and keeping them good, but to my disappointment, the vests 'stretched' beyond shape within a month. I regret to say that the undies are not stocked anymore. They have a wide band of elastic at the waiste, with a cross over feature at the front, which is like a flap, enabling a man to whip it out instead of pushing the undies down.
These undies I was told, were 'obviously not popular and now are not stocked'. How true this is?
In 2008 I purchased bras for myself from Greenstone, Johannesburg branch. My size bra has not changed since I was married and as they have a 'no return' policy on underwear, I took an old bra with to make sure it was the same type, brand and size - although the price had increased. I asked for assistance too. When I got home and tried them on, I found that the bras seeemed very tight and small cupped.
On measuring them against the old ones, the material was less in the cup, and the sides were narrower. Before you say, yes but that's old it's stretched, in my 'hospital bag', I pulled out a Woolworths bra, same everything, still in it's packaging with receipt, and found that indeed, upon measuring up, the new bras have "shrunk".
In 2011, scared to purchase bras again from Woolworths but determined that the quality must have been checked, I purchased again. The bras are still not the right size. To prove it, I bought 3 different size bras and took them home to compare them. If anyone of your staff can show me the difference in size - I will eat them!!!
In 2012 I purchased new undies from the Phalaborwa branch. Again, I took a sample with and again I was disappointed. Only this time I've kept the receipts and underwear. The panties I bought started to come apart after the first wash. Now, I have never had domestic help, no one else washes my clothes, especially my underwear and I follow the instructions. By the second wash, the seams at the elastic edge had all but given away.
I bought eight (5) packs, allowing me to change underwear enough times even in bad weather when washing can't dry. The panties I bought in January this year, I'm sad to say lie in a heap in a box in my cupboard with their receipt. I used them three times.
Comparing these new panties with some from a purchase in 2006 is so funny I cry. The lack of quality can be seen a mile off. Thankfully I keep a 'hospital bag' for emergencies, and keep 'proof' of the decline of Woolworths merchandise.
My husband is furious as we are just starting to come right financially and he refers to Woolworths as disposable clothing.
He told me if I buy anything at Woolworths again, he will divorce me, unless you have given me a refund or gift card. I have to agree with him - what a waste of hard earned good money!!!
I'm happy to report that I buy good fitting bras at Pep stores and they have lasted, kept their shape and not 'shrunk'. I buy my panties at various outlets, I'm still testing the quality of different stores.
There are many more items of clothing I have bought over the years, but I must be honest, these of the ones that stick out the most. I will also admit that the quality started to decline around 2005 across your branches, and one could easily see and compare this when they found old and new items on the same shelf.
I feel sorry for those that have climbed up in their lives from poverty to a sustainable income only to be let down by the quality of woolworths. I know a lady who comes from such a background. Her main ambition in life was to shop at Woolworths when she made it to a decent income. She is also 37 years old, and she has just got her degree, after many years working and earning her way up and now is able to afford to shop at 'quality shops'.
She purchased some nightware and a winter coat, a week later she phoned me to tell me the lining in the coat had come undone, as had the sleeve stitching, two buttons had fallen off. She had bought it for her mother, as a thank you gift, who had worked three jobs, 16 hour days, 7 days a week, to keep her in school so she could go on to a better life. Sadly, her mother passed away and never really got to wear a good quality coat in winter.
I don't mind paying the price as long as the quality keeps up. Everyone who knows me knows, I only buy All Gold Tomato Sauce (all gold all gold tastes so good!!!) and Mrs Balls Chutney. As poor as I've been at times, these are things I don't compromise. And I can't complain, their quality has never disappointed me.
Woolworths, you can keep putting your prices up, but your customers are getting wise and angry and are going to keep leaving. - But don't worry, there is a sucker born everyday that will support your name; I'm just not one of them.
I applied online for a Woolworths store card on Saturday 16.03.13, by Monday, I had no feedback from Woolworths. I sent an email to the email provided on their website to the financial services department, I have yet to receive any feedback from my email. I went into the store in Rondebosch and they put me through to the department. When I spoke to the consultant over the phone she said that the application was denied as the previous card I had was on my maiden surname.
She said they would sms me today to inform me of anything. I have yet to receive that. I no longer want to open an account with Woolworths.
Over the past two visits (I average $120 weekly in this store - over the past 5 years) the checkout has failed to recognise: 1. fruit on special for which I was charged full price - approx $3 more - 2. Reduced price mince because the original barcode for $6.67 was not covered and the new price of $5 did not register.
For 2 I did return to the store, was given a credit and allowed to take the mince for nil but it is never convenient to have to return! Furthermore I was told by the customer service rep who returned the money that I should be keeping an eye out at the check out so that these things didn't happen!
I am, or was, a dedicated woolworths shopper, every week for 25 years. I am disgusted, revolted and feel absolutely sick about the product I received yesterday from woolworths Alice springs. We were having people over for dinner And didn't hadhave enough fish so we popped into woolies Annd picked up $20 worth of flathead. We got home, unwrapped it and got ready to cook. The smell of that fish stunk out the entire house, it was off, had yellow stuff growing in it and smelt so so badly. We returned it this morning and the staff just didn't care, the same fish is still in the deli window being sold, something that off could make people very very sick. Needless to say I will think twice about shopping there again, and word of mouth spreads far in this town.
On Saturday the 6th October at around 1.15pm myself and my husband sat down to enjoy a meal at your woolworths coffee shop at Design quartes in JHB. the food was delicious as always but when paying the account strange events took place. firstly the lady seated to my left complained that the waiters were busy in their own little discussion and took forever to see that she wanted the bill. When informing my waiter that we were going to pay by credit card he informed us that we need to go inside as the machine was out of use. no problem but upon doing so the lady at the till asked if we were going to pay cash as her machine did not work, I aksed for the printed bill to see my total and she said that the total came to R210.00 again i asked her for the bill as i wanted to see if all was correct, she then said that the waiter would print it. my husband accopanied the waiter to the computer where only then did he enter the food that we ordered. my husband had to tell him what we had????? We own a restaurant and we know how the systems work. how could the waiter not have the table already opened on the computer?? PS the computers were working fine as when i insisted that i was going to pay with my credit card she put the transaction through!!! strange how the computer was working then !!!!
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