Taco Bell Complaints Continued... (Page 7)523+ reviews added so far. Upset? Call Taco Bell corporate: 1-800-TACO BELL
Around 7 pm Saturday October 27, 2012 I entered the Taco Bell drive through in La Porte TX. I pulled up to the speaker and asked the operator to please hold as I was on the phone with my wife. After my wife finished telling me what she wanted I proceeded to relay the message to the intercom operator, after repeating my order twice and getting no response I said hello. The operator said are you talking to me, I said yes sir, he said how am I supposed to know, you been talking on your phone. He said this in a very rude tone. I asked him why are you being rude. He said I'm not, I'm just saying how am I supposed to know who the hell you are talking to when your on the phone. I then decided I no longer wanted to eat from a establishment that treats there customers in such manor and pulled around the get the name of the person I was talking to. When I pulled up to the window and asked his name he mumbled something and picked up his phone. I asked him again and mumbled something again. I told him it was ok, I would contact his manager, as I was driving off he called me a fucking pussy. I drove off and I looked up the phone number to this location and called, a young lady answered the phone and I asked to speak to the manager, she said I was speaking to the manager. I told her what had happened and she said not to worry she was already wrighting the person I was speaking to up. I than started asking her name and the name of the employee I was making the complaint about. She became very hesitant and did not give me any names. She then stated she was not the actual manager, but an assistant manager. I told he not to worry about it, I would come in and find out everyone's name. I went back to the Taco Bell and the first person I came to was the same person I spoke to on the phone. A girl who had just started that day according to her. Not a manager at all, so I asked her who the real manager was and she said she did not know, so I asked someone who was sitting down eating, she also said she did not know. So I asked the guy who I had the problem with from the first place what his name was since he was not wearing a name tag. He finally came over to me and said he was infact the manager. I coul not believe it, this is the kind of person treating people like this and he is the manager of the store. I said look I am not trying to argue with you any more, just give me your name and I will call it into corprate office. He told me its on the wall, he don't give a shit who I call, he said I have witnesses and I got you on camera. I just wrote his name down and left the store. I drove across the street to the KFC to order food from there and as I was sitting in the drive through line I seen someone comming across the street from the Taco Bell, the young girl who was posing as the manager walked up to the back of my truck and started reading off my license plate over the phone. I asked her why was she following me and calling out my license plate. She said noting and walked off. This was the worst, most disrespectful experience I have ever had with a fast food resturant. This guy having talked to me like he did, then have people lie for him is not the example a manger should be showing employees. Especially one that was luring for him who was on her first day. UNACCEPTABLE !!! The managers name after I took it from the wall is chrisoval alverado, he was a male. Please call me at 832-764-6659 if any additional info is needed
My family went to Taco Bell store #023160 in Bowling Green Kentucky Saturday, October 20, 2012. First thing was it took them 3 times to get my order correct. Then one of the employees was eating nachos at the counter. We had our order to go, then on the way home (we live an hour south of Bowling Green and usually eat at the Taco Bell in Glasgow), they still didnt get our order right , as there was lettuce on my daughters tacos after we specifically told them no lettuce. Then part of the order wasnt even there. And the burritos tortillas were hard all around the edges. We usually eat Taco Bell at least once a week if not more. This is the worst service and food I have ever had at Taco Bell.
Every time I go to Taco Bell I get a cheese quesadilla and ask for extra cheese and jalapeÃ±o sauce. When I get my food the cheese quesadilla may have a sprinkle of cheese on it and the rest is bread. This aggregates me when I am paying for extra cheese and jalapeÃ±o sauce. I get less, if that's what I wanted I would just go buy a tortilla from the store and eat it!
On the way home last night I was going to stop by tacobell and grab me a bite to eat. I am a manager where I work myself so I had just goten off work after a long day at 11:15pm.. I got to tacobell off of hudson BLVD on the way home at 11:20 to find out that they were closed already!! There hours at that location are 12:00pm! So wow we had rite at 3inch of snow yesterday if evan that... no reason to close a fast food place! I run a skating rink and we stay open all that night till our hours posted! And so did cookout! Where I ended up having to get my food! What pore management!!
The Silsbee, Texas Taco Bell has finally crossed the line...I'll get weak & visit this location for some of my all time favorite Mexican junk food..most of the time the issue is "we're outta beans tonight, would you like it without beans?" Or I'll rush out with my bag because my family is waiting on dinner & it took 15-25 minutes to make my food..really! 15 + minutes to prepare $10-$20 worth of Taco Bell food? Then when I get home I either end up not eating what I ordered because they failed to put it in the bag or just didn't make it.
Or I have to drive back up there, wait in line, explain what is missing or wrong, let them inspect my receipt and wait for them to make my missing items.. The straw that broke the camels back tonight & has me ranting & HOPING someone will take charge of this store..it has to be losing PepsiCo money! I ordered food about 2 weeks ago & the lady that seemed to be in charge (Rena) took my order, she was very polite & helpful, they called my order number much faster than I was use to so I grabbed my bag, thanked the staff member with a smile wondering if maybe just maybe y'all made a decision to get a handle on this place ..only to arrive at home close the garage door walk in to my smiling wife & son only to discover.
If I had any hair I'd have pulled it out... It was late & I was worn out from work & didn't feel like going back to the store so I called to see if they'd give me a rain check for the ones they failed to give me that I paid for. Once again Rena was very nice & apologetic. She did tell me to hang on to my receipt & she'd make sure my order was taken care of on my next visit. She did explain they left my Mexican pizzas in the "steamer" I believe she called it.. So tonight I go to Taco Bell & before I place my order I let the lady know about the missing pizzas from my last visit & she told me she thought they were out of the flat shells.
She then returned to tell me they'd make more flat shells if I didn't mind waiting a few minutes I told her I'd wait and continued to place the rest of my order..I then asked them to please have all my food ready at the same time. I am not a fan of soggy nachos or Mexican pizzas nor would my wife be excited about cold KFC chicken.
The lady assured me it will all be good. So about 5 minutes later a young man calls out that some volcanic nachos & an empinada were ready. I told him I ordered those items however there are other items that go with that..he said " don't know what to tell you, I'm on the Taco Bell side, here's your food." I took it & sat & waited for the rest of my order. Knowing my nachos were getting soggy I decided to eat them..finally they call my order number about 7 minutes after they gave me the nachos.
When I approached the counter I asked where my Mexican pizzas were & pointed out they failed to put my empinada in the bag, at this time a young woman explained to me that she can't give me my pizzas without the receipt . I get the whole "rules are rules" idea, but being an assistant director in a very successful service oriented company I really understand taking care of the customer. When they already paid for the goods & or services I promised to provide. My wife is a clean freak and threw the receipt away.
Called Taco bell to complain, because it made my son sick after biting into a taco with hair in it, she asked if we wanted some additional food, and of course we didnt, we wanted our money back, she said she could do it.
I went through the drive thru at the Taco Bell located on Palmdale Rd. in the city of Victorville, Ca. on the evening of March 4th 2013. I bought 2 Crunchwrap Supremes, 2 Locos Tacos, and a medium Sierra Mist. When I got home, I began to eat one of the Crunchwraps and on the second bite, I found a chewed up blue piece of gum inside that I had bitten a piece of. It was the most disgusting thing I have ever experienced in dealing with Taco Bell. The Crunchwrap was taken back to the Taco Bell along with the gum and they didn't seem to care very much. They asked if I was sure that it was gum and I proceeded to show them. The woman behind the counter just said ewww and said so what, you want another Crunchwrap? She was informed that I will never eat anything from them again. I truly hope that something is done to make sure no one else has to deal with disgust and the utter disregard I received at this "place of business". I've also experienced them keeping $8.00 worth of change and laughing in my face. I guess they felt ok doing that because they did not believe I could prove it. I will never do business with Taco Bell again in life.
This evening my husband and I stopped in at the Franklin, Indiana Taco Bell for dinner. While we were waiting to order, someone came into the resteraunt with a dog. The Taco Bell employee named Christy, who took our order, came behind the counter and informed the customer who had the dog that if the dog is not a service dog they had remove the dog from the resteraunt. While she was speaking to the customer she petted the dog and asked another employee (who was eating) if they would watch the dog outside while the customer ordered their food. The employee was happy to do so. Then Christy returned to the counter to take our order without WASHING her hands. At that time, we placed our order. Then we waited 25 minutes and asked how much longer it would take. Christy apologized for the wait and encouraged the cook to speed up. We finally received our food after 30 minutes if waiting!!! My husband ordered a Big Box with both tacos being a supreme taco. Unfortunately, neither taco in his Big Box were supreme tacos. The ONLY type of offer received for our inconvenience was a Carmel Apple Empada. Needless to say, we were exteremly dissatisfied with the service received and may never return!!
Ok so on my way to a 12 hour shift at work I decided to stop at Taco Bell in Temple Tx. When I arrived there were 3 cars ahead of me and a few already in the drive though. After 5 min of the car ahead of me not moving and he had plenty of room to pull up to the window to order. I moved my car ahead and was waiting in line. I pulled up to the window and was denied service because of a customer complaint. I was embarrassed and had to go to work on an empty stomach. I did not know the car that was ahead off was going to the drive though.
My Son order a Chicken Burrito , what was suppose to be a boneless chicken burrito but WAS NOT !!! It Hurt His Throat Pretty Bad , He even Cried & He's 16 yrs. old . I Called Taco Bell in Middlesboro , Ky & they told me they would need me to bring it in So they could Freeze it & Return it to the Company that sold it to them & that it was a Liability . I Need To Know What Can Be Done About This , Had He been Smaller or Had a Smaller Child ate this They could Had done some Real Damage , Or even DIED !!! This Was Bought at the Middlesboro , Ky Taco Bell at 8:47 pm on Feb. 23 ,2013
Hi my name is Aidaelys Hernandez. My complaint is for the Taco Bell thats located on W Johnson St. in Fond du Lac WI. I order food thru drive thru and once I finally got home and settle down to eat. I got half way near my burrito and there was a hair in it. It wasnt just on the top. It was in super deep when I removed it beans cme out with it. I have never had any issues like this ever from Taco Bell. I love eating there and would hate to stop. I called the store tk speak with a manager to be able to complain about tgis and the employee that answered the phone her name is Melissa. I told her at the start of my conversation that I would like to speak with a Manager and she told me that there two managers on duty. She began to ask questions about my complaint. I told her the issue I had and she began to just offer a coupon and I told her that I want this issue to be address to the employees. She was really rude. She didnt have sympathy to whaty concern was. She seemed that she didnt want to get a manager for me. Then she said she was a manager. So if she was manager why she didnt address that in the start of the conversation. I am noy looking for coupons nor free food. I just wanted to make sure they new that they needed to keep an eye out on there employees because finding a hair in the food is very disgusting. Also my biggest complaint is how the suppose mamager Melissa talked to me over the phone. With attitude and every time I said somethinf or asked a question she wouldnt say nothing. Before she transfer me to amother manager she said well I would get you another manager but he.is also going to say the same thing a coupon is all I can do. This is no way to speak with your customers. I have been in retail bussiness for 10 years and I will never speak to any of my customers that way. If she is a manager I wpuld really double think that.
The wait was long, my food was made a totally complete different way from what I ordered.... Then when I went to confront about my crappy ordered, the cashier were rude, very rude!! I felt like that was $22.47 gone down the drain.
On Tuesday 4/30 at 8:52pm my family and I stopped at your location on Eureka rd in Southgate store number 005095. I was so unhappy with this visit. I ordered $25 dollars worth the food and definately felt ripped off. I always order atleast 2 of the fiesta potatoes because I love them but this time I could've jumped both bowls together and it still wouldn't have been enough for 1 full order. Sometimes the bowls have been lower than usual but this time it was pretty bad. My daughter loves soft tacos and after eating about half of her first one she asked what was all over her. She had tons of grease dripping down her hands while trying to eat. I opened the taco up and never saw such a mess. It was slopped with barely any meat and the meat that was in there was soaked with grease. The rest of the food was hit and miss. Tried the new grillers and those were amazing and I'm hoping they will stay on the menu but the steak in the quesadilla was very rubbery and hard to chew. I've never had a great visit and this location but its never been this awful. I honestly can say that I will probably take my buisness elsewhere from now on. Very unhappy customer. Kim Fritz
We went to tacobell tonight lwe didnt relize till we got home they never gave us our drinks and we asked twice for no sour cream on our tacos and its like they put extra on them so disaponted we give tacobell lots of service but we are so tired of them messing up we dont even want to go back..we couldnt eat the tacos do to the sour cream that we can not have so we pr wasted 15$ and till had to go some where different to eat.so unhappy.
ive been to this taco bell in ardmore tennessee multiple times. Im just getting fed up with the poor portion rations. I went wednesday march 20, 2013 to get my favorite. A spicy buffalo chicken griller. My chicken was cold, i complained and got a fresh one. I went home and the next day my stomach was hurting something horrible, and i had sever bowel movements. I got sick twice. Everytime i complain to a so called manager, nothing ever gets fixed. I will not be visiting this out of control, poor serviced "business" anymore! Taco bell can suck it!
My complaint with your Spicy Buffalo Chicken Griller is this, it tastes NOTHING like buffalo chicken. It is made with your volcano sauce which I find terrible. You should name something buffalo chicken, advertise it as buffalo chicken, and then make it with your volcano sauce and not buffalo checkin sauce. It should be named the volcano chicken Griller instead. But you already know that and know that you would sell alot more by claiming it as "buffalo" chicken. Way to deceive the public and your customers! Great job
I went to taco bell/kfc last week with my children. i worked a long day and didnt want to cook. I have always loved taco bell and the food. I usually go through drive thru but my oldest son wanted to go inside and eat. After i ordered i went and found a table to sit at. Whiich there wasnt a clean one in the whole place. So i chose a table and took out my sons baby wipes and wiped a table down and its chairs. Also had to scrub the booster seat i put my child in.
Im was grossed out completely when it took five baby wipes and they were black! Obviously the table has not been cleaned in forever or the chairs or booster. As i sat there and waited for myfood i was looking around. The floors looked like they werent swept once all day, the napkin holders whichare two large ones were empty. The garbage full. The co workers were even sloppy looking with ripped up, baggy black pants. Im happy i didnt order much cause i just wanted to leave. I ordered a gordita and ate almost all of it.
Well i woke up at 2 am sicker then ever and vomiting. Im thinkin the sauce on the gordita was sour. it had a funky taste when i was eating it but i just thought i was grossed out with just eating there. I just think that place needs some good management or a food inspection. I am sorry to say i will not eat there again! not even through drive thru. i had no idea the place was this dirty!! please please clean it up..
The chicken flatbread was my alltime favorite fast food choice and i understand its a seasonal item but its time for it now and its not back i would just like to no the reason for this and hope it comes out soon.......... when i was down on my luck and they were .99 they kept me fed because the flatbread is so filling... id pay more than that for them now since im back on my feet id just love to see them again
I ordered a Doritos Los Tacos meal #11 from a Taco Bell store down the road from my house. I asked for regular and the lady told me that it was supreme when she read the meal back to me. I told her I wanted regular not supreme and she said "Okay, please pull up the window." I got to the window and she asked me for six dollars and change. I don't remember the exact amount she asked and I can't even tell you what store it was from because after everything that I'm about to tell you she never gave me my receipt back which is another thing that I'm VERY upset about... this wasn't my first time at Taco Bell and wasn't my first time getting that exact meal so I knew 6$ and change for the meal I wanted wasn't correct. I mentioned this complaint to her and she insisted that I was still wrong, so I thought maybe the price increased since I had last been there and I gave her my credit card. She handed me my receipt and I checked it and not to my surprise it said "#11 SUPR." Last time I checked supr stood for supreme not regular, and I noticed it said 5.79 and I almost was certain that regular said 5.49... so again I mentioned to her the mistake that was made and she still insisted for a good two minutes that I was wrong... Then after a while she got the manager and he also insisted for another two minutes that I was wrong... then after about another minute of thinking he finally realized that she charged me for a supreme meal... At that point I was EXTREMELY mad and upset and was never wanting to come back to Taco Bell again, and I thought common courtesy at fast food places was if they give you the wrong price that you get your meal free and all she did was give me a dollar and NOT APOLOGIZE. I was so extremely disappointed in this service... I may never come back to Taco Bell.
On Oct. 8, 2012 I ordered a Chicken Cantina Bowl for lunch at the Taco Bell at 1310 Broadway St., Pearland, TX 77581.
I had nothing to eat prior to purchasing this order. Several hours later, I developed a fever and severe diarrhea and flatulence (salmonella poisoning?), which lasted about 36 hours. I am in the medical profession and I felt I needed to inform you of this incident.
On the night of March 16,2013 I went to Taco Bell on 35th avenue Oakland, Ca. I order a crunchwrap, 2 enchiritos, 2 cinnamon twist. When I arrived at home , I decided to eat my crunchwrap. I had already eaten my twists in the car. After eating most of my cruchwrap, I was on the last few bites and all of a sudden I begin to gag while I was chewing and I spit up a large piece of plastic. OMG! Can you imagine, being choked and killed on a piece of plastic. That piece of plastic could have gotten trap in my esophagus/ trachea. This was the worst experience I've ever encountered. I immediately contacted Taco bell and spoke to a hispanic woman claiming to be one of the managers. I explained to her that I will be making a formal complaint with corporate on Monday morning. She could hardly speak english, I was so mad at the time I had to pray! I been feeling funny since then. Make me never want to eat out again at fast food restaurants.
I am the mother of a Taco Bell employee at store # 002531. I went through the drive through at 10:51am on 01/16/13. My daughter was the cashier and took my order. My daughter might be mad at me at times but just because she is my daughter does not give her the right to tell me WHATEVER while working. I normally would not make a complaint about something like this but employees cannot treat customers in such a rude manner no matter who they are. I will not be giving my service to this establishment again if this type of behavior continues. At work you are an employee not a parent, child, or any other type of relative or friend. Thank you.
My husband and I took our grandson to Taco Bell #022189 in Springfield, IL today. The cashier, named James, was struggling with the cash register when we gave our order. After several attempts and several mistakes, he then enlisted the help of another employee. He proceeded to tell her how I had made him make mistakes because I didn't order correctly. He talked as if I wasn't even in the store. I don't know if He thought this was acceptable because I am handicapped and in a wheelchair, but I told him I didn't care for his attitude. He promptly told me that he didn't have an attitude, I needed to learn how to order! Had I not promised my grandson tacos, I would have insisted on talking to a manager, but didn't. We just waited through all the muttering and bad manners, ate our food, and left. But you can be sure, I will never go to that store again, and will gladly tell everyone I know about my experience.
Hello. I am writing this letter because I was recently unsatisfied with a particular location. Two weeks ago, I visited the Taco Bell on Clairemont Ave in Eau Claire, Wisconsin. As I pulled into the drive thru, I had to swerve rather quickly for a GIANT pothole which was hidden by a curb. I am unaware whether or not this issue has been brought to your attention; however, I went back to that Taco Bell today before work around 1:45pm. As I turned into the drive thru, I drove right into this giant pothole (which was now filled with water). It is impossible to avoid unless you are very aware and careful of it. I am now getting a vibration in the front end of my vehicle. This hole needs to be filled immediately as it is not the customers prerogative to be on the lookout for craters this large in a fast food drive thru. As of when I noticed this, that giant pothole has been untouched for over two weeks. Please get back to me as soon as possible to address the issue. Thank you.
I purchased a new vista middle school tiger discount card that offers buy one get one free Doritos locos tacos good for up to 10 tacos and the store manager miguel won't honor it was very rude!! The girl nisa was rude too and very sarcastic! I wouldn't have bought the card if I couldn't use it.
When I asked for the number to corporate I was given a local number to someones cell phone 661-547-3651 for Jesus that is not the corporate office number! I have used this discount card before with no problems at this same location as well as other locations in the antelope valley!
My husband and myself visited the Taco Bell #026026 at 719 W. Market St. In Bolivar Tn . When we entered the restaurant there was no one waiting for service altho we had to wait a full five minutes before even getting greeted by the staff or getting our order taken. We had to wait on the server to finish her conversation with another employee to get our order taken. Once our order was taken we were promptly ignored again. The customer that came in behind us had to wait as well. Someone from the back had to come up and take their order. I would better understand this if the store was busy but there was no one in front of us. I felt this was extremely rude.
I was at Taco bell on Front St in Harrisuburg, PA and the Mountain Dew I got was terrible. It seemed to be watered down. Felica is listed on the receipt, she was very nice and did a great job. The food was good, I enjoy eating at taco Bell from time to time.
I was at the Taco bell at Williams, AZ on Tuesday 02/19/13 with my extended family of 11. We were wanting to get some bean chalupas however the lady at the front desk rudely said that even though they will remove the beef/ meat, they will charge 49 cents extra.
On trying to reason with her, she did not want to listen. On asking for the manager/ the customer service number she pointed to the wall to find the number myself. On myself finding the manager, I was informed that this is the decision of the franchise owner and not Taco Bell. is
Why did you change a great thing? Your new favored chicken does not taste good. While I realize it may enhance the flavor of new products why use it in all dishes? It completely changes the taste. I have been a Tack bell fan my whole life. Craving chicken Mexican pizzas. However due to the new favor I find them citrus tinged and frankly gross. Why ruin a good thing? You just lost a very loyal customer and I am sure I am not the only one. Please give your customers the ability to choose whether to use the new artificial lime flavored chicken.
My wife and i decided to take our son to get the cool ranch taco. We went to the one at 609 naamans creek rd claymont delaware. First they messed up when taking our order then we waited for 20 mimutes or so to get it. They gave our son the wrong tacos so he had to go back in to get the right stuff. My wife and i ordered a 12 pack of cool ranch tacos and 2 chicken quesadillas. We ended up with regular tacos and 1 quesadilla. By this time we were too pissed off to go back. I have never had so mutch trouble at any fast food joint like this. Because of this i will probably never try the doritos tacos since i doubt i will ever stop in one again.
, i ordered my food and i paid,when i was given my change he told me,''can u please pull up''.so i did..(on my receipt it has the time of 6:25) so i pulled up and parked waiting for my order, another suv pulled in back of me 3 minutes after.. 6 minutes passed and the maneger came outside and was helpfull to her,her food was tucken to her al the way to her car in the parking lot,he walked by me two times and didnt give me information about my order,so when the time was 6:43 i entered the store and asked the cashier in the drive thru that told me topull forward that he never told me to pull forward and that i was a lier,so i told him that i eanted my money back and i gave him my receipt and he snachet it from my hand with a attitude so i gave him back 63 cents,thats the same amount he gave me ,so the drive thru cashier told th manager to give me back my money so he did but the manager gave me back my money but never made eye contact with me to give me back my money like if he was ignoring me ,i didnt even grabe my money when he was already attending another person,....! taco bell supports racism,taco bell has racist workers,taco bell has un profesional workers,taco bell why do u sopport this??? i was treated like shit,the customer should be treated way better not like animals,i will never buy from ur franchise ever in my life and i will post what happend to me on facebook,i have around 600 friends so i hope they do the ame as i....! i think i am not going to hear from anyone but ur food is the best,but ur employes have given me a reason to not support u guys everagain, peter juarez...thishappened november the 4th,2012...at 6:43 pm,its located in los angeles ,ca..its on crenshaw blvd and i think its one block of adams blvd...90017 0r 90018...! what happend is on cameras i mean if they work...!
No $5 gift cards. These were going to be extras in in gifts for fellow employees. I went to one taco bell, none. I called another and they told me no Taco bell carries $5 gift cards. When I called customer service after not being able to just send an email through your website, I was told no $5 gift cards. I proceeded to tell her that was unfortunate, not only did you lose sales, but what about the people that can only give a "Little" something. I was disturbed by the fact that the smallest was $10. Not everyone can afford to spend $10 and feel fortunate to be able to receive and give a $5 gift card. I can afford to spend more than $5 but can't imagine how someone would feel going to a Taco Bell and being told "Sorry you have to spend $10" I feel for them and it breaks my heart. After I was done with my calm complaint....come to realize the person was not even on the phone any longer!
I love Taco Bell.. But whenever I go in the evening to the local one in Durant Oklahoma the service sucks and the food is not good.. The meat tastes like it is old and the Five Layer Burritos are not made correctly. It is like night and day literally..
I can go in the earlier part of the day and the service is outstanding and fast the food tastes amazing and there is no problems. But, if I go after say 6pm it is totally different. There is a guy that is the manager in the evening. Apparently he does not check his employees work or the food that they are putting out.
But I will not go in the evening anymore.
On 10/10/12 I ordered a pizza combo. I was told the wait would be approx. 7 min. I was in the drive thru and had to wait in front of the building. That was fine, but I ended up waiting 20 minutes before I actually received my pizza order. When I went inside to check on the order, they still had not put my pizza or breadsticks in the machine to cook. I paid $5.99 for the combo and had to wait 20 min. This is unacceptable. My order # was 336628 at the Taco Bell on Magnolia in Huntington Beach, Ca. On 10/17/12 I ordered a Cantina chicken burrito. I paid $4.79. I taste realllly bland, yuck. I want my money back on both items!!
On 11/9/12 after placing my order I was waiting to hear my total. However, the drive thru cashier left the speaker on for about 20 secs. Therefore I informed her that I completed my order. She replied sharply I'm putting in your order. Next she asked me was my order correct, I replied yes and was told to pull to the window. When I got to the window I politely asked if I could add on a steak burrito. She let out a breath and closed the window without telling me yes or no. I asked her was it problem and she rolled her eyes at me and stated "Ikm trying to see if you can add on". I told her to not worry about it and I left the drive thru. My husband and I frequently patronize Taco Bell, but after receiving this type of service, I do not think we will return. The incident happened around 4:20 pm at the Corrunna and ballenger location. I do not know what happened to excellent customer service, however, I will not spend my hard earned money somewhere where that provides poor customer service. Keran
The person after myself waiting in line for a Taco Bell order was formally told they were the last order of the evening. Not only was a refused service, but the person after myself was apparently treated dishonestly and additionally refused. Not only was humor expressed amongst the employees about the matter afterword, but the manager named Scott Prater personally refused my business afterword. Dishonesty in addition to personal refusal of service is not only a travesty, but a personal offense from this establishment. I certainly hope this information is reviewed by someone with the interest of profit in mind as well as customer service, and the experience will not further impose itself upon my future experiences with this organization. If different management were in place, I imagine this establishment t would be not only more customer friendly but more profitable. Nevertheless, the presence of Scott Prater upon this establishment is the negation of an otherwise profitable venture.
I have had several issues with this location, multiple times while working we would send one person from shift to go get the food for the crew. This time we returned to work with half the food and one less drink. After going back to this location they accused us of not being truthful. Now we had to retrieve the receipts and show them. We are now running behind won't be able to eat our food at a decent hour, since we have to continue to our duties and won't get to eat our food while its fresh. I think you are missing out on an opportunity to serve the community with having disrespectful employees
Disclaimer: This complaint was submitted by Dustin Post on 08/30/2013 at IP address 184.108.40.206 using our Taco Bell Liberal Ks complaint form. This opinions contained in this Taco Bell Liberal Ks customer review titled, "Service is horrible " do not reflect the opinions of this website.
Went through drive-thru Taco Bell, store #024972. We ordered a #5 and a #7. We asked for sauce, none was given, and there were no straws for our drinks. When I opened the Nachos Bellgrande container, The filling, mostly beans, very little meat was in one big clump on one side, and the cheese and sour cream were on the other side in a pile, no tomatoes either. My husband's quesadillas, maybe had two pieces of meat and mostly cheese, and the tacos that come with them, mostly lettuce and cheese-hardly crunchy.For almost $12, is this the best Taco Bell can do? Forget the new shell variation, put something in them! I won't go back until something changes.
hi i ordered a chicken burrito and beef chalupa today at your taco bell location in saint clair shores, michigan...martin and harper location..take two bites into my chicken burrito and bite into a penny spit it out immediately..i take it back and ask to speak to the manager all she basically said was sorry do you want your money back..thought she would of at least said i will check the rest of our chicken or whatever and make sure there is nothing in the food so this will not happen too anybody else..taco bell is one of my favorite restaurants but after today i don't think i will ever eat taco bell again
I went to the taco bell in MATTESON, Il. I purchase a National Advantgage Card, the green one in August.
When I went to use my card which says" taco bell buy 1 burrito supreme, taco, gordita a regular price, get one free" . I showed this card to an employee, and he stated" Our store does not accept this". But the card states " Good nationwide at all participating locations". If you would like me to fax a copy. I can be reached at708-898-2431. I don't understand why people are not trained correctly to know a funderasier card. This is to help the community not turn them away. This suppose to be helping Americans, but I think some of these restaurants don't want to help. I've had the same problem with this card with SUBWAY, KFC. But Burger King and McDonalds accepted my card with no problem.
On 10-30-2012 at approximatley 9:30 p.m. I visited the Taco Bell on 33rd st. In Edmond Oklahoma. Behind the counter where the food is prepared there was large amounts of taco's and miscellaneos food scattered everywhere. This was not just a few items but several dollars worth of food on the floor and the employee's were stepping over and around this mess. I left approximately 30 minutes later and the mess was still there. If I hadn't already ordered and payed I would have walked out. One thing I did do was take a picture of the disgusting mess and can email it if needed. I don't make it a habit to report matters like this but if I was a owner, I would be very upset to see this.
Thanks for your time,
first off there isnt a taco bell near me so i gotta drive out my way just to get the only thing i even like from taco bell which is the quesadilla only reason i go there is cause i love the sauce they put in the quesadilla but every time i go they seem to forget it is i wanted a tortilla with cheese i would cook it my damn self this frusterates me every time cause i hate driving back just to get my order right then they always ask what kind of sauce you want but im constantly finding my self having to park m y car and go inside to retrieve my sauce im fed uo with it and am no longer a taco bell customer soooooo irratated and hungry right now all because of taco bell fuckkk you
I went to Taco Bell store 003376. They did not have taco meat or mild sauce! Why would a Taco Bell not have taco meat. It's like a Pizza Hut not having dough or cheese. It's Mismanagment !! This is the 2nd time I have been the this same Taco Bell and they have not had meat or sauce!!
I am so disappointed, my wife and I went to taco bell in jacksonville fl. Off emerson and philips. When we got home to eat my crunch.wrap was empty her xxl nacho only had beas in it. So disgusted by the food and service. I used to love taco bell. What a waist of 15.00 dollars. Its like they just dont care.
On about Sunday between the hours of 11 and 3 my husband and I walked into the Taco Bell on 1612 blackstone avenue in Fresno ca, 93703. When we entered the store we noticed employees goofing off and one employee had started to spit into the sodas and food that was made for waiting customers. I immediately approached the employee and asked for her name she replied with a nasty attitude and finally gave me her full name which was Tesla Wilson. We notified Taco Bell and they called my cell phone and spoke to a manager who never gave his name but he seemed to take the employee side of the story and began to argue her point but never gave me the chance to fully explain my side of the story. I am surprised Taco Bell hires these kinds of employees. As a customer I would like action taken upon the situation of your employee tesla wilson spitting in customers food/beverages. I really think an employee that does that should not work in a restaurant. If these actions aren't taken in action I'm going to the local news and reporting to them that I have repeatedly brought this to their attention and they keep an employee because of favoritism. My lawyers will also hear from your manager for not hearing a customers complaint and taking actions. What if that customer who ate or drank the items they bought from tacobell got them sick? Then you would have a serious lawsuit in your hands. Thank you for your time and I am hoping actions are taken place as soon as possible
The last two times I have been at the Washington, IL taco bell we have had a 16 minute wait and an 18 minute wait for our food. All our order contained was a few 5 layer beefy burritos, about 3 tacos, and a cheese quesadilla. The staff that was preparing the food was very young, immature, and VERY slow. I think this is completely dissatisfying and I don't think we will come to this store again. I am very offended that my business is not important to this Taco Bell, I have been to several of your restaurants in the area and besides the Northpoint Taco Bell in Peoria they usually give me very good service, if your employees don't feel that prompt customer services is necessary I would be happy to take my business to Chipotle, Tequilas, Sol Azteca, or Quidoba.
I think the management needs to completely reevaluate how they are running this store I know if the business I work for ran like that we would be out of business from incompetence of the employees. And to top it off there was not much of a crowd which I should have had excellent service not waiting extremely long times for my order. I am not happy at all! I am getting tired of apologies for the wait time of our food and think I will just buy the ingredients and make it at my own home. It is made to order. I get it but it should be much faster. I will be happy to tell anyone who will listen how the services at the Washington Taco Bell and with the big holiday season approaching this could divert business for busy shoppers.
On Saturday, November 3rd, 3012 my niece and I went into Taco Bell in Ludington, MI. We waited at the counter for twenty minutes to be waited on. The only other customer was waiting for her order to be tixed. I finally leaned over the counter and asked if there was anyone that could wait on us and also told them that who ever was talking to the customer at the drive thru could stop talking about a party and also cussing and wait on the customer which was me. A lady (whom happened to sitting the restaurant) went to the counter and talked to someone. She then came over to me and told me that the shift manager was her son and that he would be coming to talk to me before his shift was over. He did come over to me and apolizied to me about my order (which was wrong ) and the languange the employee was using, he also said they were very short handed with only three people and that someone had showed up an hour late. I explained to him that I had been in the retail business and there was no excuse for what had happened. If you are that short handed then the manager should be called and at least come in and provide help. He left and said he would be back in a minute. I saw him talking on the phone and when he returned he asked for my name and said he had talked to his manager and they would repremand the employee and the next time I came in I woiuld receive a free meal.. I asked him the employee"s name which was Jake and the shift manager"s name was Anthony I think. You couldn't read his name tag. I feel a free meal is the least he could do. I frequent this location quite often and am very disappointed with this solution.
I was at Taco Bell on east Washington st Indianapolis indiana. Store number 21025. This was on sat march 22nd or 23rd. This is the second time I had been there recently and both times I waited nearly a half hr for my food. I'm so mad I will never go to Taco Bell again. They are slow and not to mention, one if the employees was taking out trash. He had his buddy parked in the handicap spot. And had his sound system in his car blaring rap so loud that you couldn't hear. Elderly people were disgusted as they walked in and said this place and area of town has him down hill. It is the worst Taco Bell by far. I grew up here in this area an it used to be wonderful. But the professionalism of the employees there was strictly ghetto.
And elderly people couldn't even park in the handicap spot because of this employees little black buddy was dancing to his music and parked in the space! I heard two more people who waited in line say they Were not coming back because this place has gotten out of hand! I have never taken it upon myself to write about service anywhere. But as I was holding the door for the elderly walking in today, an to see them shake their heads at the loud music, the dancing stupid kid, and poor ass service. I felt obligated. I will never eat at this place again. Hopefully you get it under control.
Went to Taco Bell on Airline Dr close to David dr in Metairie , La 70003 Saw a commercial on Tv about the loaded Grillers so they tell me that they ran out of potatoes so I can't get a loaded potatoe griller. That not the first time I went to this Taco Bell and told me they were out of beef when I wanted a Taco. This is ridiculous this Taco Bell it's always the after 10pm shift.So I wish Taco Bell could adress this constant inconvienece problem of not having products in stock that's on the Menu.
the manager of the suffolk location in virginia was completely rude to me when i returned the food i was served previously. i went in there around 8pm, & ordered a few things & watched this girl named chelsey austin make my food.
the girl has been rude to me, & my boyfriend every time we have been there. this time my food was stale & disgusting. so i returned it about 15 minutes later.
the manager then took the food from me, re-made it without even apologizing, or asking me if i even wanted it remade. i go there all the time, this visit was very unprofessional, & very disappointing. i probably will not return until the issue of customer service is handled.
Wanted to try xxl steak nachos. Don't eat gaucamole so asked for another scoop of sour cream. They told me they would have to charge me. That green stuff costs more than that reduced fat sour cream. The substitution should have been free. I won't be going back. Same location to run out of chicken and beef. How does that happen.
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