Taco Bell Complaints Continued... (Page 5)620+ reviews added so far. Upset? Call Taco Bell corporate: 1-800-TACO BELL
I went to Taco Bell store 003376. They did not have taco meat or mild sauce! Why would a Taco Bell not have taco meat. It's like a Pizza Hut not having dough or cheese. It's Mismanagment !! This is the 2nd time I have been the this same Taco Bell and they have not had meat or sauce!!
I am so disappointed, my wife and I went to taco bell in jacksonville fl. Off emerson and philips. When we got home to eat my crunch.wrap was empty her xxl nacho only had beas in it. So disgusted by the food and service. I used to love taco bell. What a waist of 15.00 dollars. Its like they just dont care.
On about Sunday between the hours of 11 and 3 my husband and I walked into the Taco Bell on 1612 blackstone avenue in Fresno ca, 93703. When we entered the store we noticed employees goofing off and one employee had started to spit into the sodas and food that was made for waiting customers. I immediately approached the employee and asked for her name she replied with a nasty attitude and finally gave me her full name which was Tesla Wilson. We notified Taco Bell and they called my cell phone and spoke to a manager who never gave his name but he seemed to take the employee side of the story and began to argue her point but never gave me the chance to fully explain my side of the story. I am surprised Taco Bell hires these kinds of employees. As a customer I would like action taken upon the situation of your employee tesla wilson spitting in customers food/beverages. I really think an employee that does that should not work in a restaurant. If these actions aren't taken in action I'm going to the local news and reporting to them that I have repeatedly brought this to their attention and they keep an employee because of favoritism. My lawyers will also hear from your manager for not hearing a customers complaint and taking actions. What if that customer who ate or drank the items they bought from tacobell got them sick? Then you would have a serious lawsuit in your hands. Thank you for your time and I am hoping actions are taken place as soon as possible
The last two times I have been at the Washington, IL taco bell we have had a 16 minute wait and an 18 minute wait for our food. All our order contained was a few 5 layer beefy burritos, about 3 tacos, and a cheese quesadilla. The staff that was preparing the food was very young, immature, and VERY slow. I think this is completely dissatisfying and I don't think we will come to this store again. I am very offended that my business is not important to this Taco Bell, I have been to several of your restaurants in the area and besides the Northpoint Taco Bell in Peoria they usually give me very good service, if your employees don't feel that prompt customer services is necessary I would be happy to take my business to Chipotle, Tequilas, Sol Azteca, or Quidoba.
I think the management needs to completely reevaluate how they are running this store I know if the business I work for ran like that we would be out of business from incompetence of the employees. And to top it off there was not much of a crowd which I should have had excellent service not waiting extremely long times for my order. I am not happy at all! I am getting tired of apologies for the wait time of our food and think I will just buy the ingredients and make it at my own home. It is made to order. I get it but it should be much faster. I will be happy to tell anyone who will listen how the services at the Washington Taco Bell and with the big holiday season approaching this could divert business for busy shoppers.
On 11/9/12 after placing my order I was waiting to hear my total. However, the drive thru cashier left the speaker on for about 20 secs. Therefore I informed her that I completed my order. She replied sharply I'm putting in your order. Next she asked me was my order correct, I replied yes and was told to pull to the window. When I got to the window I politely asked if I could add on a steak burrito. She let out a breath and closed the window without telling me yes or no. I asked her was it problem and she rolled her eyes at me and stated "Ikm trying to see if you can add on". I told her to not worry about it and I left the drive thru. My husband and I frequently patronize Taco Bell, but after receiving this type of service, I do not think we will return. The incident happened around 4:20 pm at the Corrunna and ballenger location. I do not know what happened to excellent customer service, however, I will not spend my hard earned money somewhere where that provides poor customer service. Keran
The person after myself waiting in line for a Taco Bell order was formally told they were the last order of the evening. Not only was a refused service, but the person after myself was apparently treated dishonestly and additionally refused. Not only was humor expressed amongst the employees about the matter afterword, but the manager named Scott Prater personally refused my business afterword. Dishonesty in addition to personal refusal of service is not only a travesty, but a personal offense from this establishment. I certainly hope this information is reviewed by someone with the interest of profit in mind as well as customer service, and the experience will not further impose itself upon my future experiences with this organization. If different management were in place, I imagine this establishment t would be not only more customer friendly but more profitable. Nevertheless, the presence of Scott Prater upon this establishment is the negation of an otherwise profitable venture.
I have had several issues with this location, multiple times while working we would send one person from shift to go get the food for the crew. This time we returned to work with half the food and one less drink. After going back to this location they accused us of not being truthful. Now we had to retrieve the receipts and show them. We are now running behind won't be able to eat our food at a decent hour, since we have to continue to our duties and won't get to eat our food while its fresh. I think you are missing out on an opportunity to serve the community with having disrespectful employees
Disclaimer: This complaint was submitted by Dustin Post on 08/30/2013 at IP address 184.108.40.206 using our Taco Bell Liberal Ks complaint form. This opinions contained in this Taco Bell Liberal Ks customer review titled, "Service is horrible " do not reflect the opinions of this website.
Went through drive-thru Taco Bell, store #024972. We ordered a #5 and a #7. We asked for sauce, none was given, and there were no straws for our drinks. When I opened the Nachos Bellgrande container, The filling, mostly beans, very little meat was in one big clump on one side, and the cheese and sour cream were on the other side in a pile, no tomatoes either. My husband's quesadillas, maybe had two pieces of meat and mostly cheese, and the tacos that come with them, mostly lettuce and cheese-hardly crunchy.For almost $12, is this the best Taco Bell can do? Forget the new shell variation, put something in them! I won't go back until something changes.
This Taco Bell always has bad service ever since I've gone to it 3 years ago. Tonight was the worst yet though. First of all we sat at the drive thru window for 10 minutes and had no clue why, there was only 2 customers inside... Then we finally get our food and there are no napkins, no chips(we ordered two deals), no sauce that we actually wanted...
No fork for my friends cheesy potatoes and my chicken burrito was disgusting. All my chicken burrito had on it was PLAIN white rice, 2 pieces of chicken and hardly any cheese... I've never had such bad food/ service from a Taco Bell ever. NEVER eat at the Taco Bell/KFC in Gadsden, Alabama.
This restaurant is so dirty and is in serious need of a good cleaning.
The floors, walls, tables, chairs and high chairs are not fit for people
To use. I will not bring my family into this establishment until its been
The condiment station smells.
The bathrooms are so bad that my 3 yr old even refused to enter.
But the worst part was the indoor play area which my kids love- it is so gross and smells like
Vomit and feces. Disgusting.
Please clean up your act Taco Bell.
Im a regular customer at taco bell.. i been going to taco bell everyday until the new cantina menu came out.. i used to eat the chicken in everything i ordered.. im not happy that u guys have changed the chicken.. i have bought chicken tacos and had a food allergy with the new chicken.. please change the chicken back to the old chicken.. i think that taco bell should b aware that customers dont like lemon and lime.. i will never eat at taco bell again until the chickents gets changed.. alot of people dont like the new menu and i think u guys will lose alot of customers due to the change in chicken
I have been patient, I have been kind. I have filled out Feedback form after feedback form after feedback form after feedback form after......getting annoying yet? yeah.....that's how I feel! I understand you guys have a lot on your plate.....but the Pendleton, Oregon 97801 Taco Bell (I'd give you a store number, but seeing as your employees were incompetent to give my husband a receipt I cannot provide such number and have no back receipts on hand) is lacking in many aspects. My biggest complaint is the fact that every 8 out of 10 times I go to Taco Bell and order a Chicken Quesadilla, it does not come with that zesty delicious sauce that I love the Quesadilla for to begin with. I just want my sauce on my Quesadilla....that's all I'm asking for. I'm begging at this point. And my second complaint, every 7 out of 10 times I go to this Taco Bell my husband will order a Crunch Wrap Supreme with no sour cream (as he is allergic) and no tomatoes. And every time, there is sour cream and tomatoes. I'm your biggest fan, I love Taco Bell with a passion and I never want to give it up....so that's why I'm begging you to please fix this. I'm tired of boycotting Taco Bell for weeks at a time just to see if maybe a new crew will come around and this one will be better. Please, please.....fix this.
someone who just wants their sauce!!
The Taco Bell I ordered from at Highway 360 and Brown Blvd. in Arlington TX had no sauce. When asked why the employee at the window said his manager was trying to teach them s lesson. He said the employees were giving to much out to each customer. This is by far the worst reason I've heard for a restaraunt to be out of something. I'm very disappointed in this Taco Bell. I prefer from here all the time but if this is the kind of service I'm going to receive then I won't anymore.
I want to mention first that this complaint is being made towards the Taco Bell in Centerville, Iowa. I am diabetic. My husband and I enjoy the Grilled Steak Burritos. However, I cannot have the rice and beans. We always ask for double meat, cheese and sour cream. It always seems to be an issue at this certain Taco Bell. The employees are always rude, short with us and down right snotty. They act like it's a problem for them to make our special order. I can see them through the window while we are ordering at the drive through and they are laughing at us and pointing!!!!!!! Now, I cannot help that I am diabetic. And I do like to have a 'treat' every now and then that is not on my regular diet. But, whenever we do go to this certain Taco Bell, they make me feel like I am causing them more work and that it's a big hassel to fix my food the way I want it. This has happened more than once. We always say that we will not go back. This time I mean it. I refuse to go to a place that makes me this upset and unworthy. This incident happened Saturday evening, October 27, 2012. The time on the receipt is 6:17:46 PM. Cashier: Karen C. There were 2 ladies @ the window laughing at us and pointing. One was tall with dark hair the other was short with blonde hair. When we pulled up to the window, they were talking and kept turning and looking at us with smirked on their faces. Plus, we did not even get a thank you.
I went through the drive thru at taco bell north shore slidell la. And my cashier was very very rude it was my turn to order but since there was a line the car in front of me was Still in front of the speaker I wasn't able to order the cashier started yelling when the car infront if me moved and I tried to order they ignored me I had to repeat my order3 times and I was just ordering a chalupa then when I went to the pick u window the cashier took my card she slide it and then gave it to me whither my food and closed her window since I wanted sauce I was calling her and she opens the window and said WHAT! I asked her for my sauce and she just let it drop in my hand and closed her window. Worst experience ever!!!
On Saturday, November 3rd, 3012 my niece and I went into Taco Bell in Ludington, MI. We waited at the counter for twenty minutes to be waited on. The only other customer was waiting for her order to be tixed. I finally leaned over the counter and asked if there was anyone that could wait on us and also told them that who ever was talking to the customer at the drive thru could stop talking about a party and also cussing and wait on the customer which was me. A lady (whom happened to sitting the restaurant) went to the counter and talked to someone. She then came over to me and told me that the shift manager was her son and that he would be coming to talk to me before his shift was over. He did come over to me and apolizied to me about my order (which was wrong ) and the languange the employee was using, he also said they were very short handed with only three people and that someone had showed up an hour late. I explained to him that I had been in the retail business and there was no excuse for what had happened. If you are that short handed then the manager should be called and at least come in and provide help. He left and said he would be back in a minute. I saw him talking on the phone and when he returned he asked for my name and said he had talked to his manager and they would repremand the employee and the next time I came in I woiuld receive a free meal.. I asked him the employee"s name which was Jake and the shift manager"s name was Anthony I think. You couldn't read his name tag. I feel a free meal is the least he could do. I frequent this location quite often and am very disappointed with this solution.
I was at Taco Bell on east Washington st Indianapolis indiana. Store number 21025. This was on sat march 22nd or 23rd. This is the second time I had been there recently and both times I waited nearly a half hr for my food. I'm so mad I will never go to Taco Bell again. They are slow and not to mention, one if the employees was taking out trash. He had his buddy parked in the handicap spot. And had his sound system in his car blaring rap so loud that you couldn't hear. Elderly people were disgusted as they walked in and said this place and area of town has him down hill. It is the worst Taco Bell by far. I grew up here in this area an it used to be wonderful. But the professionalism of the employees there was strictly ghetto.
And elderly people couldn't even park in the handicap spot because of this employees little black buddy was dancing to his music and parked in the space! I heard two more people who waited in line say they Were not coming back because this place has gotten out of hand! I have never taken it upon myself to write about service anywhere. But as I was holding the door for the elderly walking in today, an to see them shake their heads at the loud music, the dancing stupid kid, and poor ass service. I felt obligated. I will never eat at this place again. Hopefully you get it under control.
Went to Taco Bell on Airline Dr close to David dr in Metairie , La 70003 Saw a commercial on Tv about the loaded Grillers so they tell me that they ran out of potatoes so I can't get a loaded potatoe griller. That not the first time I went to this Taco Bell and told me they were out of beef when I wanted a Taco. This is ridiculous this Taco Bell it's always the after 10pm shift.So I wish Taco Bell could adress this constant inconvienece problem of not having products in stock that's on the Menu.
the manager of the suffolk location in virginia was completely rude to me when i returned the food i was served previously. i went in there around 8pm, & ordered a few things & watched this girl named chelsey austin make my food.
the girl has been rude to me, & my boyfriend every time we have been there. this time my food was stale & disgusting. so i returned it about 15 minutes later.
the manager then took the food from me, re-made it without even apologizing, or asking me if i even wanted it remade. i go there all the time, this visit was very unprofessional, & very disappointing. i probably will not return until the issue of customer service is handled.
The Taco Bell located on Beebe Caps Highway in Searcy, AR has consistently bad food! This is the third time in a year (and believe me we spaced it out to give the business the benefit of the doubt, that we have all gotten sick after eating at Taco Bell.
This time my husband has been very sick with nausea and debilitating diarrhea and I was considering taking him to the hospital but he says he thinks he's getting better. Still, he looks terrible! The rest of the people in our household (my son and daughter in law) have experienced the cramping diarrhea but are not as bad as my husband.
I think Taco Bell at this location should be investigated by the Health Department. In fact, that is my next task.
I ordered 5 crispy Potato Taco and 4 Bean Burrito in Lafayette, La at 1224 N.E. Evangeline Trwy 70501and was not pleased with the food I received. First we waited for 5 min or more . We also noticed in order to make sure they are not having customers wait too long under the window for not having the food ready, we are asked to move forward pass the window.
With the Potato taco, I counted 4 potatoes in one and lack of sauce in all. With the bean burrito, the beans were cold and the burrito looked very old as if it had been sitting for a while. I would like to say this has been the first time being unhappy with this particular, but it is not. Sadly enough, it is the only one in the area where we are located.
I have been visiting tacobell on a daily basis sometimes multiple times a day , recently i ordered a 5 layer burrito , this burrito was flat nasty , i came in the morning , it was perfectly clear they used ingredients from the previos day , the cheese was cold and chunky tasted spoiled, the meat was dripping with greese , the sour cream actualy tasted sour, i also requested it grilled which they failed to do .
I called them to inform them of possible food contamination which they did not take seriose and denied anything was wrong with my order. They knew it was me before preparing my burrito which leads me to believe it was intentionally improperly made . Since this incident i have tried to give them another chance but every time since then , my food has been very unsatisfactory . However i am not the only one to state this , it is starting to get a reputation around town for undesirable food.
As a bartender, I tend to get off of work at the same time as most drunks leave the bar. Seeing as I arrive at work at 330 or 4, I am usually exhausted and starving at two in the morning on my way home. On december 22 of 2012, after leaving my job I visited taco bell number 000511.
I was treated as if I was under the influence of alcohol ( their headsets should have been turned off when speaking of the customer, myself, in the drive through) and they messed everything in my order up except my Mexican pizza. I ordered the meal that came with the Mexican pizza and two taco supremes.
While my tacos came out as soft shells, neither had any sour cream or tomatoes. Also I ordered a volcano burrito with no ground beef sub refried beans. It was correct on my order screen, but incorrect when I tried to eat said burrito. As the young woman in the drive through window so eloquently put, "she's drunk, she'll never know.".
I'm not only insulted but irritated that they could have rang my order in correct but give so little concern because your employees assumed I was intoxicated.
I was visiting my Mother in Hutchinson ,Kansas for Christmas holidays when we saw a Taco Bell on 4th st. We went inside to order when my Mom and I noticed the cashier rubbing his nose sticking his finger inside the nostril . This upset my Mom and she said to the cashier that he should wash his hands.
He laughed and said if it bothers you go somewhere else. He appeared to be the manager, but wasn't wearing any name tag. Another man who was management also asked what happened, and when was informed just looked at the first man and just shrugged his shoulders and walked away.
My Mom is 75 years old and was totally disrespected at this store.I was standing right there and observed the whole situation. Your company needs to teach your franchises better health practices along with treating customers with more respect.
I don't my Mom or her husband will ever patronize that Taco Bell again. I'm a truck driver and frequent Taco Bell stores a lot and was quite surprised at that stores arrogance.
I took a trip to the closest Taco Bell and went through the drive thru, after pulling up to the speaker I heard no greeting. After deciding what I wanted to eat I said "hello?" And I got a low voiced "what?!". So I ignored it and said my order. I can't quite remember what it was I ordered I was too distracted by the rudeness of the drive thru attendant. She mumbled the price back to me and told me to pull up because apparently I was holding up the line.(there was two cars behind me that I could see). Arriving at the window I was greeted with a dirty look, gross teeth when she talked and an outstretched hand that looked far from clean. I asked her what she said the price was again and she looked at me like I was stupid and told me the price which was reasonable and at that point I did feel stupid for not checking the order screen quick enough because it closed before I pulled away. I handed her my money, she handed me change which I later found was about $0.20 short. When I asked for fire sauce I came home to find about 25 packets of mild. I don't know what her problem was but I extremely regret that trip to Taco Bell and have considered going to the one much further from my house for the sake of my self esteem, and quality of experience. If I do I back however and experience this worker again I will get her name and see to it she gets my complaints.
not to long ago at the store in hialeah florida 1075 w 49 street my uncle went in to dine...he does not know spanish at all so one of the employees was calling the numbers in spanish..he asked what number is it and she said it again in spanish..he replied i do not know spanish..the lady coped an attituded and said i dont know how to speak english embarrassing my uncle infront of the people inside the store..my uncle filed a complaint..they contacted him saying they were going to investigate this problem..corparate office contacted him asking him how he wanted to resolve this..he explained and they said they would consider it and get back to him..they also said that what he had said was not going on which i thought was bullshit..i went in a few times after that fact and it was indeed true but i so happened to step in on 1119
2012 when i walked in their were 3 people off to the side liked they had already ordered i figured i was next..i waited 10 mins for someone to approach the cash register to take my order but the people got in front of me so that right there means what were the people doing in the back??? god knows how long they were waiting for their order to be taken..i shrugged it ogg and said let me just order...as im awaiting my order i hear the numbers only and i repeat only in spanish multiple orders and multiple times.. a man in a pirate costume was awaiting his order and the lady called the number 2 times in spanish and the man in the costume asked my girlfriend that was awaiting her order what number are they calling.. she told him and he replied thank you.. as he went up the lady was asking him spanish if he wanted something that had to do with the order..he still didnt understand what she was saying..two other customers told him what she was saying to him..i looked at my girlfriend and i said see the corporate office is doing nothing about this after they told my uncle they are..as i ate my food i notice that the taco only had half sour cream and half beef like if they had a shortage of food plus the lettuce was not fresh ..
it tasted like it was sitting in a bag all day.. i left to have a ciggarrette outside and my girlfriend was waiting on a apple empananda that took them 20 mins just to give her...when she told me that i went back into the store..i stopped one of the employees and asked for the manager..they asked me what the problems were..i explaned and they said they did not even see me in the store..even the highest rank lady in their seen me and kept repeating in spanish she never seen me..i replied back that i want the ladys name that is calling out the orders in spanish,the managers name,and the store number...
they replied back that they didnt even see me order..i told them i just left..they still stuck with their story..i replied back this place has cameras if i was attempting to rob the place the cameras,the people inside, and the employees working would have seen me then..i would like someone to contact me on this discrimination matter a.s.a.p. if not i will seek legal consultation on what i can do about this and make this public cause this is ridiculous the way that restaurant is under management...and being ran.... thank you and have a nice day!!
I am applauded at the way taco Bell handled my complain this evening. I ordered and paid for two nacho bell grande, and one chicken cantina bowl. I arrived home and the chicken bowl was missing. So I called the business up and was told they would have to review the cameras. I have waited about one hour and still haven't received a phone call back. Is this really the way to handle this. I am 66 yrs old and have lived in my home 50 years. I have never been treated like this before. I am no thief, for goodness sake. I will never buy there again. at Taco Bell. located at2300 Barrett Ave. Richmond CA 94804-1608 (5100237-2292 my order number was 359210 11/20/2012. Thank You for listening to my complaint.
I'm not a big fast food eater, but on occasion I eat Taco Bell when I get off work too late to do anything else for dinner. Normally, Taco Bell meets the standards that I would expect from fast foot. Delicious junk food. But my experience tonight was not that. First off, when I first approached the drive thru window, the guy on the other end said, "go ahead."
And nothing else. Now I know it's a drive thru but every other time I've been there I get a "good evening" or "welcome." Whatever, not a big deal. I proceed to order my late night meal and drive to the window. When I get there the man asked me if I wanted any sauces. I told him "hot sauce. And lots of it please!" Because, in all honesty, that's the main reason I can eat the food and guiltily enjoy it. Once I got home, I dove into my bag of tacos and quesadillas to find there was no sauce at all! So bummed. Tobasco is just not the same.
When I tried to open my quesadilla, there was smashed cheese all over the outside of the wrapping. Messy. The quesadilla was so smashed and there was cheese sticking the wrapping to the food. Kinda gross. And somehow, not sure how, but the quesadilla was burnt on the outside and the cheese was barely melted in the middle. The only melted cheese was all over the wrapper.
Again, I know it was late at night, and it's a fast good drive thru, but I'm usually satisfied with the meals I get there. This experience makes me want to check out the McDonald's down the street.
The person after myself waiting in line for a Taco Bell order was formally told they were the last order of the evening. Not only was a refused service, but the person after myself was apparently treated dishonestly and additionally refused service, but I myself was so refused.
Not only was humor expressed amongst the employees about the matter afterword, but the manager named Scott personally refused my business afterword. Dishonesty in addition to personal refusal of service is not only a travesty, but a personal offense from this establishment.
I certainly hope this information is reviewed by someone with the interest of profit in mind as well as customer service, and the experience will not further impose itself upon my future experiences with this organization.
If different management were in place, I imagine this establishment t would be not only more customer friendly but more profitable. Nevertheless, the presence of him upon this establishment is the negation of an otherwise profitable venture.
A couple days ago in Anchorage, Ak, i ordered some Doritos locos tacos. When I got home i opened them up and every one was literally only 1/2 full! I have a picture of it too! I was pissed. So, i went all the way back to the same store and complained and thinking that they would just give me a normal taco, i went home and i opened up the first one and it was just the same! Are you kidding me? Really? So here i am complaining on this web site about a damn 1/2 a taco.... Actually 8 of them. Its not just that store either. Its just about all the Taco Bells in Anchorage. Very inconsistant and not nearly as good as other states stores. So, don't think I am not going back. I like the taste of the food. I just want what I pay for and believe me I will be checking my orders every time which I shouldn't have to do, right?
I am writing to comment or complain about the dismissal of the manager of Taco Bell on Lincoln Way East in Mishawaka, IN. I am speaking not fust for myself, but a group who meet there every Tuesday. We have become familiar with the staff and have seen a few employees come and go. We are strenously objecting to the firing of the manager, George. He is the best manager we have seen there and does an excellent job, working right along with employees with whatever has to be done. He has won awards for this location and even won a vacation to California from your company. Why you would even consider dismissing someone who is committed to doing the best job possible and deals with the customers and his employees the way he does is a mystery to us. Please reconsider this action so we can feel good about going there on a regular basis. I hope you will seriously reconsider this decision to terminate him. Thank you for taking action to this complaint.
I ordered 2 Doritos tacos from # 028965 in Kingston PA @ 1:31am. When I arrived home to eat, I opened the first one a d it was badly broken without the cardboard sleeve around it but I just dealt with it. Then I got to the second one and it was like a wrapper full of taco salad, again no sleeve. I went back with my pseudo salad and stopped at the drive thru speaker to announce I had an issue with my order then pulled up. After the car in front pulled out and I pulled up, 2 workers were at the window somehow already aware my tacos were pulverized and handed me a bag with 3 more of the same tacos claiming they forgot to use the cardboard which caused the tacos to spontaneously disintegrate. I questioned the theory but was reassured by the other employee named Fred that this is indeed what caused the issue. However I don't believe that this taco shell magically explodes in the absence of a sleeve but instead think the staff may have been upset to receive an order a half hour before closing and took it out on the poor Doritos.
To this I say, I don't enjoy waking up early in the morning so I've found a way to make a living working 3 pm till 11 pm. My point being, if you hate your Job don't take it out on others. Just find something more suited for your lifestyle and temperament.
I went to Tacobell/ Pizza hut express on 18 e 14 street new york, ny ,10003. I ordered a cheesy gordita crunch, large drink and nacho supreme. I ate about two thirds of the gordita before I realized there was mold on it!I went back to the store and demanded to speak to a manager. The managers name was Tukur. I showed him the food and he apologized for it. He threw the food away and offered to exchange it or refund my money. I said I wanted a refund. He gave me my money just for the gordita and nachos. He wouldnât give me back my money for my drink. You would think he would be gracious enough to return all my money after I found mold on my food.
my daughter & i went to taco bell @ 3910 madison ave. indianapolis indiana 46227 on october 29 2012 @ 11:36 am....we ordered one nacho belgrande, four taco supremes & 2 med drinks.....none of our food had tomatoes or sour cream on them. then when i called & talked to a manager she was rude...that is no way to do business...when you say supreme you should get more than cheese lettuce & hamburger..we would like a refund or a certificate to get the food we ordered @ no charge, because it was taco bell's mistake not ours...please let me know what you are going to do to fix this, or next time i will call the better business bureau cause they are ripping people off not giving us what we paid for...very dissatified customers here!!!!!
We were driving through Brigham city. Had a long day and hadn't ate all day so we were starving. The girl at the drive thru charged my card the wrong amount at first so she had to run my card again. She forgot the hot sauce she asked if we wanted. She didn't give us any napkins. And my bean burritos were supposed to be only beans and cheese. No red sauce or onions. They came out only beans. So I had beans rolled in a semi warm tortilla with no hot sauce to even add flavor. Unhappy.
I saw your add for the free Dority Taco on the world series. I told my firend and she went to her Taco Bell in Walnut Creek CA and I went to mine in Alameda CA. I expected a line but I didnt not expect a line where you cant more forward. The line had between 20 and 30 people in it and that was fine. But the line didnt go down. Kids which were 90% of the line kept letting thier friends cut in. After about 3 or 4 cut ins right in front of me I said to the young girl excuse me but werent you behind me? and she laughed and said Im not even in the line. With that she put her hand accross the ropes to form a line so I could not move forward and she went on ahead of me. She and her friends all laughed.
I gave up new kids comming in all the time keep cutting into the line and it was going no place. I wanted to tell her I hoped when she went home she would tell her mother how she cut a 75 year old woman out of her place in line. There was no controls on the line and even when a man tried to intervene he finally said its not worth a big hasstle. So I left. My friend in Walnut Creek said she went there and went away when the line was around the building. We like the Encharitos and go there often for lunch when we get together but his was a big dissapointment that there was not better control over the number of people that were there and that the kids ruled the world. But I guess thats the way it is. They all have a screw you attitude but then again whats new.
Robert Bates at Taco Bell store 305 has been treating coworkers unfairly. There has also been several accounts where he makes up and excuse and has some one else deal with upset customers. He will not come talk to customers 1/1. Just sits at the back desk and claims to be one the phone. But when he did come out never once did he acknowledge me standing there. Something needs to be done about this. Rude rude rude. Makes me not want to step foot in that store.
I went to the Taco Bell in Trenton Ga..ordered my food and sat there for twenty minutes before I received my food. My mother and brother in law ordered food and was done eating before I even got my food. The manager on duty was making sure people in the drive thru were getting their food in a timely manner before the people in the lobby. I use to work for a fast food restaurant so I know that you have to get the drive thru food out before the timer on the board starts flashing. This was undxceptable. The restaurant was completely filthy and there wasn't any toilet paper in women's bathroom so my daughter had to use the men's room instead. I understand when it gets busy and you get behind but this was completely unexceptable. I went to the young woman and asked for my money back. My entire family was done eating before I received my food. You need more than just teenagers working at this restaurant because have the time you don't even get what you orderd right!
I went through the drive threw and ordered a chicken burrito, beefy nacho burrito, and an order of nachos. I could tell the employee screwed up my order so when I got to the window I repeated what I wanted, yet they still didn't understand. After repeating my order to them for the third time I gave my money and drove home.
As I was ready to grab my nachos I realized there were none. Instead there was a taco that I hadn't ordered plus a spicy nacho burrito that burnt my mouth when I bit into it and upset my stomach. Plus everything was wrapped incorrectly so I had to then open the burritos to find out what I was eating and make sure I wasn't going to bit into something spicy again.
I'm aggravated but am not going to drive back and complain to someone who probably won't understand what the hell I'm saying to them. The employees were screwing around and not paying any attention to their work which reflected on my order.
I have been visiting your 5019 location for over 2 yrs now at least 4-5 times a week. I am allergic to tomatoes and always place my orders without them. J have recieved many orders with tomatoes and always been good about checking before I bite. This one peticular night I bit into my burrito supreme and tomatoes were in it.
I have never been one to complain but I felt I needed to let someone know about it. I called around 11 pm about a month ago and spoke to an Asian male whom I can't remember his name and had expressed to me that he was sorry and replace the burrito at anytime by telling the manager my name . I have made several visits of course before tonight but haven't claimed it. I placed my order at the drive thru, with your team member Mai and told her about the burrito.
The manager John got on the speaker was outrageously rude immediately saying in a confrontational tone, " who did you speak too , Do you gave a receipt ? I don't. I said . He said I can't give you it with out a receipt just because you give me a name doesn't mean i can just give it you. I immediately asked for Taco Bell corporates complaint number. He said tack bell. Com and said nothing more. He didn't even ask if I still wanted my order. I paid for my order and left.
I am a manager at Carl's jr in Selma and never have I come across such a rude and idiotic behavior toward a customer. I feel that he really need some counseling on this issue before this store stars losing lot all customers. Thank you got your time and I will hope to hear from someone regarding this issue. I'm hoping to continue my frequent bid it's to 5019 location but if this problem persists I will reluctantly have to take my business elswhere.
No problems with the food. HOWEVER the so called free wifi does not exist. At a restuarant in Mobile AL I was unable to get on-line. Not even the singon screen. when I check the local network I found all of the ports on the router were closed. Perhaps this is a way for the company they hired to operate the network to save money on bandwith cost. No network - no cost - no return!
I have never complained about service before. However, my order was wrong and I have been craving Taco Bell all day. They put one piece of chicken on my nacho bell grande when I ordered chicken on it. I was charges 99 cents, but received one piece. The soda was flat and the food was cold. I am very unhappy with the Springfield, Missouri Taco Bell lpcated on West Sunshine Street.
The Metropolis, Illinois Taco Bell has serious issues in cleanliness. There is food all over the place (everywhere on the floor behind the counter), in plain view of customers. (This location was not busy and the staff had plenty of time to clean up between customers). The manager apologized for a customer complaining about the service and food, but didn't do anything about helping calm the other customer down or fixing the problem. Instead she went outside to smoke a cigarette. The staff are unprofessional and look like they haven't cleaned themselves either. The service is horrible. My family and I were there this evening and while we were there 4 other different customers brought back their food due to getting the wrong things. The staff do not pay attention to the orders. Too busy clowning around. While we were attempting to eat what we were given, the entire staff all went outside to smoke a cigarette leaving only one employee in the building. I can understand if the place were busy and unable to keep up with the demand, but that was not the case. This location use to be a really good Taco Bell. Since the first of 2013 it has gone completely downhill. I suggest that better managers are hired or trained properly. Also to hire someone who is presentable to the customers with proper training in customer service. The girl we had tonight should not be allowed to wait on customers. I am highly disappointed with the service and staff. This is not the first time at this location we have had or experienced this, but tonight was the worse. I recommend a surprise visit from corporate. This location needs help or shut down.
Highly Dissatisfied Customer
I went to taco bell long john silvers on my way home. my order was very specific. L9 NO HUSHPUPPIES PLEASE!!!!dr. pepper no ice. cashier said ok total is 4.91. i pulled around to pay and was given my food and my drink. drink was with ice as ordered. food has HUSHPUPPIES in the box. i was informed it comes with the HUSHPUPPIES and he would remove them. WHY IS IT HARD TO JUST NOT PUT THEM IN MY BOX????????? they do at other ljs. this is the LAST TIME i will stop there!!!!!! this would be a good establishment to go & do UNDERCOVER BOSS!!!!!!
On 11/10/12 I went to taco bell waited for 30 mins. I went inside to order my food since they ALWAYS get my order wrong. This is a big problem because I'm ordering for several kids. I filed a complaint already and have yet to have a response or even an acknowledgement that they would review the problem. There were at least 7 different customers waiting this long. One lady got a refund after waiting that long. Point I'm trying to make is it was horrible service, unacceptable wait time, wrong food in bag, LEFT OUT SEVERAL ITEMS AGAIN! Still nothing done. This is my 3rd complaint since Saturday and will continue to make them until I get a satisfactory response.
I made a drive through order tonight 10/4 @ 7:45 pm at the Taco Bell in Buckeye, Az. I requested no onions on my burritos. At the pay window I asked her to make sure since I am allergic to them. She yelled to the prep line no onions on those. I got home took a bit of my burrito and found my mouth full of onions. My sons burritos had them as well. I was unable to eat the food I ordered and quickly took allergy medication. I tried to call the store but the phone was busy for 45 minutes when I gave up. This could have been an accident but due to the age and attitudes of the workers I have a feeling this was ment as a joke. It's not funny. In fact it's highly dangerous and life threatening.
Today my friend and I went to a local Taco Bell where we were picking up a large order to take home for a group of us to enjoy while watching football. Some of the order was fine, but we had a good sized order of Doritos Locos tacos that we were extremely disappointed with. Normally I'm not a big complainer but the tacos we received were so under portioned it was rediculous. We had 15 of them and the taco shells were broken down the seam at the bottom bc there was nothing inside to keep them from folding in half. We took a taco and were able to fit the entire contents that were inside onto a tablespoon. That's meat, lettuce, and tomatoes....or lack thereof. We spent a good amount of money there and were all extremely unhappy with the product and felt we were ripped off . The only reason we didn't take it back to return it was bc we had a very long drive and we were starving. I took pictures of the tacos to show how rediculous they are but didn't know if I could upload them here. I will gladly send them if need be. The location of this Taco Bell is Royersford, Pa. I've been to many other Taco Bells and always enjoyed the product but this was different. The reason I've issued the complaint is so maybe this location is checked up on or something to make sure they're not cheating everyone. I will return there and won't leave next time until I check everything. If this is indeed read, then I thank you for your time and wish you a happy holiday!
I am a 70 year old veteran. Your Super Bowl commercial is demeaning, insulting and in bad taste. You show no respect for the elder population. I do not frequent fast food often, but be assured, it will not be Taco Bell when I do. A public apology to seniors would be the responsible response.
Good afternoon my name is vanessa burch i went to the taco bell in stanton #002763 general managers name wasirma i visited this store on 10/15/12 at 1:35 pm i went to get a refill and the wooden facade board cover the fron of the takeble the soda machine fell off and landed on my foot it was an inch thick abot 12 inches high and three feet across my foot immediately started swelling and bruising my fiancee told the manager who seemed irritateand rude didnt offer an apology took down my info aand said she would call me she didnt offer to call an ambulance my father came to pick me up to take me to the er and he asked for a copy of the report but was rudely reffused to be given once again no apology was offered i have notrecieved a return call nor has my father the dr. said i had deep contusion to my foot
On January 9, 2013, I entered the drive thru of the Marshall, TX (75670) Taco Bell around 10:40 pm. I attempted to place a order, but failed on the first attempt due a younger lady employee saying she was failing to hear me thru the speaker. I then pulled around to the window to place the order so I could be better understood.
Immediately I was unable to speak because of a older gentlemen employee by the name of Mr. Wilson, informing me in a absolute rude manner (shrugging his sholders and hand gesturing as if he did not care) that he would not take my order from the window that I must place the order from the drive thru speaker. I attempted for about a minute to explain to him that the younger lady was unable to hear me and I was trying to make it easier on her from the window now. T
his still seemed to agitate Mr. Wilson and further explained to me that I could not order from the window. I then became agitated myself (after telling Mr. Willson that his rudeness wa not necessary) and seeing that there was not going to be any reasoning with the gentlemen, I pulled back around the drive thru. I then had to procede to yell at the speaker. (I admit while in a complete agitated state due to the rudeness of Mr. Wilson) I placed the order yelling into the speaker. then made it back to the window.
I immediately asked the name of the manager so I could place a compliant, which the name was refused by Mr. Wilson, the younger lady and what seemed to be three or four other employees. I stated further that even without the name of the manager I would still file the complaint, at which time Mr. Wilson pointed to the other employees and proceded to say "I think I have about four or five others here."
I then left the property after paying for the food. I find the extreme rudeness of the employee to be completely unprofessional. While I expect nothing will really come of this email I want to let the owner and manager of the facility to know exactly the conduct that their employee processes to the customers that seek their business. Thank you.
This is the 3rd time in the last month that I visited the taco bell store at 820 eastgate south dr. Cinti. Oh. 45245 and my order was wrong. My order number was 344124 and dated 01/09/2013. I am tired of this. I immediately called the store with the offer of bring the wrong stuff back tonite or come in later for replacements of the items that were wrong. I live approx 6 miles from the store and it is a big inconvience to go back plus I did not get what I paid for. I was told nexttime I come in the manager would personally makemy order, that's what happened the previous times qand they still get my order wrong and I am tired of it.
This hapens at no other stores that I visit. If the employees cqnt mqke the orders right they should be corrected and not at the edpence of my extra time and gas for an even replacement. Please fix this and I would appreciate a response before I go to get my replacement. They did not ev en take my name or a reciept number so how do they verify me.
I went to the Taco Bell in Loveland, Colorado, 1330 Lincoln, at 7:45 pm on Saturday, April 14, 2012. I purchased a double decker taco supreme. When I opened it up, there was not tomato or sour cream on the taco. I took it to the counter and the manager said they would make me a new one.
I commented that if she just gave me some tomatoes and some sour cream on the side, they wouldn't need to make a new one and waste the one I had, creating a great expense or loss to them. She gave me two containers and the sour cream was near a dimes worth. I asked for a little more and she was not willing. I left the double decker on the counter and decided I was not going to get what I had asked for, feeling it was a small request.
I then asked the cashier for my refund and she said they couldn't when I disposed of the food. I told her that I didn't dispose of it that I left it on the counter for them to decide what they needed to do with it. She discussed some with the manager and then gave me money back for the double decker without the tax. I lost all the way around. The real sad thing about it, my husband and I go there quite frequently and are satisfied customers, until this incident.
Over a small drop of sour cream.
My husband & I eat Taco Bell almost every weekend. I never complain about asking for more red sauce and no onions in my bean burrito which they screw up constantly. I let it go. I am a server/waitress. I know how it is to have people unsatisfied & complaining over petty stuff. HOWEVER... I always order my bean burrito & chicken quesadilla. This time I had a slice of chicken in it with NO CHEESE. It's very frustrating paying over $4 for that. I know it's "fast food" but c'mon. Why am I paying that much for a tortilla and sauce? My husband offered to go back or add cheese for me. Instead I drenched it in your fire sauce. So now I ate a tortilla and hot sauce. I could have made that myself. I never do this, but I thought you should know. Especially from one of your customers who always chooses Taco Bell. Even when they constantly screw up our order. Thanks for your time. By the way, I took a picture if you want to see it. :)
Disclaimer: This complaint was submitted by Anna Honcoop on 08/31/2013 at IP address 220.127.116.11 using our Taco Bell complaint form. This opinions contained in this Taco Bell customer review titled, "My quesadilla " do not reflect the opinions of this website.
Hello,I went to the Taco bell at 4105 E.8 mile rd.Warren mi 48091 I went thru drive thru late night bout 12:30am my brother in law and I.We ordered family pack 2 bean burrito extra extra red sauce,8 hard shell tacos,1 5 layer burrito,2 soft tacos,and steak quedela a chulpa beef combo with soft taco no lettuce with strawberry fruiteze.Got home did not have 2 soft tacos and my hard shells had hardly any meat meat in them..So,I called the store.some manager answered and I asked her name she didn't say..so,I started telling her what was messed up.she started getting rude with me.said what you want me to do one back I said I can't she said well I can't help.hung up.so I talked back told her that was rude of her and she started yellling things at me saying I don't know who I'm messing with..I said I will go over her head to complain.I dfont like being treated like this just she is having a bad day..,I have my receipt still.if u want to contact me my cell is2698049526!
Ok so I love taco tell but the taco bell on broadway ave in elmira ny is a freaking joke! We went there tonight and yes we usually no we probably won't get what we want but since we love it we deal with it. But today we went and ordered a grande meal and my boyfriend wanted sour cream on his tacos they said it was an extra 50 cents per taco for sour cream he said that was fine and we continue through the drive thur. We get to the window looks like everything is there and head home. When we get home to our surprise we have all the tacos we ordered. We begin to eat and my boyfriend releases there is no sour cream. Now usually we wouldn't care but come on we paid 5 extra dollars on sour cream so he goes back. when he is there he tells them that he paid extra and would like what he paid for, they point fingers and then eventually get to his order mean while he watches the other customers order of course they forget things like normal but the kicker is, is that they have asked every customer if they would like to round the price of their meal up! Are you kidding me I'm giving you $18.75 what it cost and you have the nurve to ask if they would like to make it an even $19 what the hell are you running?? We can honestly say we will send our $20 somewhere else so long taco bell! Hello taco night!
The two burrito supremes I ordered, the shells were HARD. And the meat in theXXL nachos steak was mushy and some of it had alot of fat like stuff in it. I get the steak taco salad all the time. But the steak in the XXl nachos was nothing like the steak I get in the taco salad. I was very dissapointed !!!
I don't understand the point of having happy hour drinks, when the machines are never working. Why advertise something that costumers can't buy? I've been to a few locations and their frozen drinks machines aren't working. For a week straight one location machine was down, isn't there a way they can get it fixed?
3130 lee hwy, bristol, va We asked for chalupa steak and chicken and paid extra for Baja. We order 4 and got 5 steak. Lousy tasting. Old sour cream, wilted lettuce, greasy chalupa I got this home and no one could eat it $17.00 waste of money. We will not be eating at Taco Bell For some time. Last time ordered 2 soft tacos meat and cheese only They came with lettuce and tomato The time before we went my daughters chips tasted Like detergent had been spilled.
I was at you're south elgin on Randall and I I'm bilingual. And the female manager and one female employee was so concerned about gossiping of a male employee the only one who seemed to be working caused them to be so consumed with there conversation that my order wasn't taken right away and while the manger step back to prepare my food she touched money than made my food without gloves I asked her to please remake my food with gloves on. She rolled her eyes said they ran out of gloves her size I than ask for someone else to remodeling my order with gloves she slammed Ddown my food tray. Causeing my food to fly all over tray and me shesaid either I take this food or I can go some where else she wasn't going to remake she used profanity about me in Spanish to other female employees calling me the b word now my children who are bilingual heard this also plus my 87 year old mother I refused food she refused to give me my money back. So we left without food and 26.45 gone.I cannot believe she is management. I am not going to let this go. I expect a full refund by mail her fired or I will never eat at taco bell agaim I spend at least 160 a week on take out and almost always eat taco bell twice a week solve this now or I will make sure my large faimly and friends will boycott taco bell
For the last month or so, every single time I've ordered a bean burrito with extra onions, I have had my order messed up. Either I get a burrito with no onions, a burrito with sour cream, or a burrito with no cheese. Never have I gotten a burrito with extra onions like I order. This has happened about 7 times. The location of the Taco Bell this had happened in is 4th street, Leavenworth, Kansas. If something could be done about this, I would greatly appreciate it. I'm getting really tired of wasting my money and not getting what I ordered and paid for.
This all happened tonight around 9:50pm.. First off u need a new speaker system in the drive thru. My total on my bill was 10.86. So I handed the guy a 20 and one penny he gave me back 9 dollars. 15c not a big deal but I went the trouble to get the penny so that I could get 15c back not 14. So that's the beginning. Who eats taco bell without a sauce. He asked I said yes mild please. So we're driving to the casino no sause. Who ever came up with idea to put the straw in the bag fire them right now, please. Your sitting there with a cold drink and no straw hopeing that the underpaid high school kid remembers to put it bag. But why not hand em together. It just makes since I'm driving that's why I came through the drive thru I need a straw. We got a bowl of rice with no spork. And no receipt. Thanks for a horrible night. I coulda bought 4 steaks from Kroger and make it the way I want to instead of always getting let down by taco bell. This all took place at taco bell 2400 s walnut st in bloomington,in
My fiancÃ© went into the lobby to order. He had ordered two chicken chalupas two Mexican pizzas and a XXL chicken nacho. We noticed the sour cream tasted funny, the chicken was cold and usually it is warm. We only live 5 min away from Taco Bell. I was a manager in the fast food business for two years. We love going there to eat and normally it's good food.
When I called to complain, the gal that I talked to I asked to speak to a manager and she said,"maybe I can help u."(In a restaurant business when someone asks to speak to a manager you let them speak to a manager). I told her my fiancÃ© went into the lobby to order and when i tried to explain to the gal what was wrong she interrupted me twice asking me if he grabbed the wrong bag.
I had told her no and finally got to explain my reason for calling. Then she said,"I'm gunna have to get your name and number because I can't help you. A manager will call u back." I never got a call back. As a customer and a former manager I feel I had been treated poorly and not put as a valuable customer. Store location: W. Main St Rapid City SD 57702
I ordered the Box for $5.00. I ordered 2 Soft Tacos, Regular Fries, Cinnamon Twists and a Diet Pepsi on Friday night at the Ajax Ontario location on Bayly Street. This was my first visit to this location.
First of all. the Pepsi machine was broken so I took a Water. I got home and opened the Box and found that they had given me 2 Bean Burritos, Nachos & Cheese and the Cinnamon Twists. (only item correct our of my complete order)
So I'll start off by asking, how many times have you said, "Ok, I'll give it one more try." This was what I was telling myself as I debated after what to eat after a long 14 hour shift with not many options out there. I had been cheated by taco bell at numerous occasions for the lack-of-meat in...well...just about anything I ordered and vowed never again, only to find myself at 10pm standing in front of the archaic lit sign telling myself it would be a mistake. It was. So I decided to try the XXL Chalupa and a taco to subdue my apetite. I got the items home and I expected the box to be way bigger than the XXL Chalupa, not surprised.
I expected it to be not as big as advertised. It wasn't. HOWEVER, when the amount of meat in my XXL Chalupa is the same as or less than a regular taco, NOW I have a reason to complain. It's pitiful and false advertising. They only do this so you pay more and only get a vegetarian pita sandwich instead. What's the deal, it's not even 100% ground beef and only enough to pass food standards at that. So don't be fooled by this campaign to boost the Taco Bell corporate fat cats by advertising something that's not. I wish I could submit pictures to show proof.
I went to Taco Bell on my lunch hour. I had company over and I was bringing the food. I ordered 20 tacos, 10 hard shell and 10 soft shell. I received my order and asked the clerk TWICE if that was my complete order and she replied "Yes". She also stated my receipt was in the bag. Of course, when I got home, I was missing 10 soft tacos. I had paid for these, did NOT have the receipt. I called the store, in Bend, Oregon, and all I got was a sorry. I was offered to return to the store to get the rest of my order. I did just that, and was given the 10 soft tacos. Not even an apology, a couple extra tacos for my troubles, a coupon, or anything. When I returned home, the tacos were COLD. I did not even have time to eat or enjoy my company. This has happened on more than this one occasion, I am filing a complaint this time because I was on my lunch hour and had company. Please Taco Bell, hire competent people!
I was at the west mifflin Taco Bell tonight and I had a big order. they forgot to give us our 2 cheesy gordita crunches so we went back to get them. the guy told us he didn't charge us for them but I wouldn't know because he never gave me my receipt. he also forgot out other hard taco which he did not charge us for. when we got back to our house we found that the big box we ordered was missing a burrito and taco. I just would like my orders to go through and have an easy time getting the food I want.
Me and my Husband had went to taco bell yesterday in Mt. Pleasant Mich. and we had ordered a family pack of soft shell taco's, 2 chicken chilupas, 2 mexican pizza's, and 2 Nacho's. Our order was not what we had ordered.. Our taco's were only lettus, when we had ordered half with lettus, and half with tomato, Our mexican pizza we only got one of those and it was really sloppy looking, and instead of Chicken chilupas we had gotten to chicken spicey burritos. We had went through the drive thru and didn't get a recipet, so there for the manager could not help us. It's just sad that we spent so much money on what we wanted for them to mess our order up like that and not even fix it our refund us our money. I would so greatly appriciate it if you could just send us free coupons for the stuff that we had ordered.
On oct 22nd in the afternoon my family went to taco bell on hegenberger in oakland ca we ordered two mexican pizza combos a nacho bellgrande and a kids meal with an extra taco it came to 23.00 and when we got home my husband said his pizza tasted funny,like it was stale. I in turn tried mine and it tasted like stale chips. It was gross so we shared the nacho bellegrande and the chips were old and didnt taste fresh at all. I ended up with diarrhea and an upset stomach which upset me. My husband threw up and didnt feel well after consuming this food. On top of that I didnt get a receipt with my order I am upset because ive been a customer of taco bells for years and this location always has an issue with freshness and accuracy of getting orders right. I want to be compensated in some way I am reporting this location to the health dept. Of oakland and filing a complaint with the BBB.
On Oct 1st my daughter an employee of a Taco Bell told me they were maggots in her store. On Oct 2nd we stoped by and the employees were talking about the incident. During the conversation one of the employees on duty said, omg theres another on, and pointed at it, I looked over at the swinging door seperating the lobby from the back kitchen and sure enough there was a maggot. A male employee grabbed some cleaning solution and a towel and cleaned it up. I left the store and contacted the Health Department. I also contacted Taco Bell corporation. I not only spoke to a represenative, I also emailed him at his request. When it was discovered I was infact an employees parent the incident was swept under the carpet so to say. They weremore concerned that I an employees relative reported it, then the incident itself.
By the way. later that week a customer brought back a Cantina bowl with a dead cricket head in it. Theres also various other things going on in that store that the higher management doesn't seem to concerned with. If you have cameras, you might want to check them out, managers clocking themselves in when no ones even in the store yet. You can also check the alarm company, I'm sure they keep a record when the stores entered. Not scheduling enough employees to deal with rushes, leaving the store and telling the staff, by the way you will run out of beef. Your team members are only as good as its management team.
I work over nights (9pm-5:30am) my lunch falls at 2am every night. This means I only get to eat Taco Bell on Fridays &saturday when they are open until 3am. Also I only get 30 minute lunches, usually takes me 5 mins there 5mins order 5 mins back. Today 11/4/12 was the end of day light savings so time went from 1:59am back to 1:00am, so my lunch was "postponed" until the actual 2:00am. Taco Bell #028279 apparently didn't do the same ( work until the REAL 3:00am) instead they closed at 2:00am. Not only that when I pull to the window the gentleman opened it and was very rude about the ordeal telling me its really like 3:000am for people who work over night (I work overnight) I know it may seem like 3:00 am but I had to work an extra hour and had to wait an extra hour for lunch!
Had he just been polite and said maybe that its policy for Taco Bell to do this during time change (but in spring do they stay open an hour late?) but he didn't instead be made me feel like the dumb one in the situation instead of using good customer service and explaining that maybe Taco Bell can't pay an extra hour for their employees or whatever reason the company has for not following time change like the rest of the world. In the end I effectively used the same 15 minutes I usually do to make a trip to Taco Bell but got no food, & by then had no time to go else where, so now stuck at work hungry with another 4 hours left in my shift & since I had no food for the last 15 minutes of my lunch break I used that time to fill out this survey.
I usually receive great service from this store besides employees having shirts untucked and piercings in their face, fake nails and find it ok to carry on their conversation about their lives and joke while I'm at the window, usually food is good and service is fast. This experience may change my usuall Friday & Saturday lunch at Taco Bell ( which I have done for the last 13 months) also my fellow co-workers had the same experience that had lunch at 2:00am and tried Taco Bell. Disappointed!
After waiting more than five minutes to have my order taken, I then sat in the drive thru for 22 minutes waiting for a simple taco and xxl steak nachos. 22 minutes. Seriously? Then I ask what's going on, he tells me that he is short staffed and I just need to "chill out, and calm down". There wad only one car in front of me when I got there. This is the worst taco bell location I have ever been to and I have been all over the country. I have never had a positive experience at this location! Then to top it all off my food was not even remotely hot or fresh. This is ridiculous, after serving people all day myself all I wanted was a hot meal! Worst $8 bucks I've ever spent.
I have recently made a stop by Taco Bell in Odessa, Tx on West County RD. The inside was filthy, none of the tables were clean. The service was horrible. After receiving our food, we noticed that our food was not fully cooked. I asked to speak to a manager and the manager on duty that night, walked out of the entrance walked back in and said, " You're talking to her." The young lady was very disrespectful. I'm sure if I had eaten that food I would have gotten food poisoning. I will never eat at this location again. I am writing this complaint because of the service that was provided was aweful. I have and will keep reporting this location to the health department until something is done about this. As long as this service keeps taking place, I do not see this location being opened very much longer. Every fast food restaurant has it flaws, however what took place was very out of line. I will do what it takes to share my voice.
I like taco bell a lot, so don't think I am displeased with every taco bell restaurant. but the one at market place mall in champaign, IL 61821 has the WORST service ever. on multiple accounts I have waited in line for ten minutes (due to their slow service) only to get to the register and have them tell me that their credit card machine is down. I understand things break but when there's a long line of people waiting to get food, the least you can do is post a sign that says the credit card machine is down. I work at the mall and I'm not find of spending half my break waiting in line only to get turned down because the credit card machine isn't working. not only that, but multiple times They have been open for an hour to an hour and a half and I will try to perfect something and their grill still isn't ready. one time all I asked for was a large drink and the lady said she couldn't do it cause yet were out of large cups...you have been open for an hour!! how are you out of large cups?? and regardless of how long they have been open, I feel like they should be ready to go when they open, just like any other food service. I enjoy taco bells food and usually enjoy their service but this branch is the WORST and I highly suggest something is done to improve it.
I am a regular at koramangala outlet. This time I was closer to Bannerghatta road hence dropped in at gopalan mall - Taco Bell along with my family.The behaviour of the guys who serve us is just next to horrible.Very rude and arrogant. I ordered quite a lot for my family and myself which was just so bad that all of us fell sick getting back home.
Food was tasteless. I tried to tell the attendee there but to no avail. Forget compensating or giving fresh made stuff they went on defensive and did not even accept they could be on the wrong end too. Totally disappointed with the service and the food.
If I'm not well compensated for the loss of health and time and money I spent on this place I would never ever return to TACO BELL and would see to it that my friends and family too don't visit any outlets.
Every time I go to taco bell my order is always wrong even after repeating myself multiple times and my second complaint would be that the people that are working there can't seem to even make the food correct. When asking for a burrito the ingredients are placed in random parts of the burrito instead of being placed evenly in the burrito or if you ask for certain things to be left out of your order they still leave it in.
I'm taking my complaint straight to the FTC for gross intentional false advertising. Got sucked into buying one of these from the world series commercials and what a major disappointment. The amount of food in the commercial was at least four times what they actually give you. In fact, it's no more than the standard Beef Chalupa Supreme which is a fraction of the cost. Got lots of pictures to show the incredible discrepancy from what they show you in theÂ commercials.
On Dec 6 2013 at 4:00pm Me and friend visited Taco Bell in Sulphur La at 215 S. Cities Service Hwy, The cashier was not friendly at all, not a smile,can i help you, thank you, are a come back,,, believe me, we didn't ring the bell upon leaving, we dine in that day, we ordered two number 7..which was awesome, but opening it up, there was like 2 to 3 pieces of small chicken on each one of them, i was so disappointed, any other Taco Bell seems to put more chicken, then the Taco, i could hardly see the meat on it.
This is not going to stop me f rom visiting Taco Bell, just not at that location, i live in Westlake La, and we dont have one here, so i have to travel to Sulphur La are Lake Charles La to get to a Taco Bell...Ok now the BIG question...ARE YALL EVER GOING TO BRING BACK THE BELL BURGERS, i grew up on them, and they was so good, Thank You for your time and have a Merry Christmas...just sorry that i had to complain..but this is the frist for me, bc other Taco Bells have always treated us so good...again thanks
Disclaimer: This complaint was submitted by Arlanda Bass on 12/09/2013 at IP address 18.104.22.168 using our Taco Bell complaint form. This opinions contained in this Taco Bell customer review titled, "The service and food" do not reflect the opinions of this website.
The Taco Bell restaurant located in Covington, Tn. is ridiculous. There has been a period of three weekends in a row that reminds me why I stopped eating at Taco Bell to begin with. First weekend, the lady comes to the drive thru speaker and thanks me for coming to Taco Bell but they are out of meat, hard taco shells, tomatoes, cheese, sour cream, and potatoes along with anything else that was needed to eat at Taco Bell. I asked her what do you have? She giggled and said a few soft tacos and coke to drink. The next week, I try it again, drive to the drive thru and the lady says their system is down. The next week, the week of Dec. 8, 2012, I get the same response. This was the last straw. First of all, I go through the drive thru at 11:30 pm.
What restaurant is completely out of everything? That restaurant needs a new manager because someone is NOT doing their job. The lights are out when I drive in the parking lot every night like they are closed when they do not close until later. The employees are having a great time in the lobby, where all can see because we are driving by. This has been going on for a while. It would not surprise me if the revenue at this restaurant has decreased. It is ridiculous. I like Taco Bell food but if this is the representation that is allowed I can eat somewhere else. I work hard for my money to spend it at an establishment that is irresponsible enough to allow their food storage to deplete, their employees to have parties in the lobby for all to see and a company to not keep up on technology to keep a system working for a simple transaction.
I went to Taco Bell on oct 27th at about 7pm. The location was downtown Santa Cruz ca. It was the scarest place I've been in along time. When you walk up their is a court yard full about 10 or so men that look like the worst of f the worst but my husban and I were hungry, so we went in anyways. What a mistake. The manager at that location has let bums and drug addicts take over. When we made our way in it was about 90 degrees it the lobby, full of trash, and their are very few seats at that location most of the seating is outside is in the court yard. We waited 15-20 min for 2 items and we had to wait outside with the scum of the earth.
I was the only female and I felt very afraid & was thinking we could be followed out and robbed. That is not how I should feel grabbing a quick bite. As we waited he could hear 2 men talking how they new the same people from prison and about how 1 had just gotten out of pelican bay ( the worst prison in ca) after doing 6yrs. I don't want to eat next to that! They aren't even eating TB just haing out. One table was covered in blood spatter ( I should call the health department ) we saw 3 very obvious drug deals in the court yard and one man that followed a family with a a young child to haras them for money and the family had to run to their car. That is bull shit! I work hard for my money and will never spend it at Taco Bell.
I was so afraid we almost left with out our food and by the time I got it my tummy was in nots. I had one bite and trashed the food Taco Bell cured my hunger but not in the way I wanted. Taco Bell is my favorite fast food and was one of my 1st job. My feelings have changed & my family will take are money to a safe place to eat next time as I have an 8 yr old daughter and I would never take her there. We normally go to the soquel ca TB and it is very nice and it has the best employees, they get it right every time but now I will never go again to any Taco Bell because of the bad time I had in downtown Santa Cruz. As long as druggies are ther my money will not be. Get it together Taco Bell.
Hi. I love taco bell but I am extremely disappointed with the last service I received. My cantina bowl was a little runny but I thought it was melted sour cream. Next day i had diarrhea ALL DAY. Worst experience I've ever had with taco bell. I'll be sure to let people know about my experience
This is not the first time I have had problems with the Taco Bell in Newaygo, Michigan but I have had enough after yesterday. I purchased and paid for 6 hard taco supremes and 6 soft taco supremes and what I received was 6 regular hard tacos and 6 regular soft tacos. I live 25 miles away from Newaygo and by the time I got home and everyone started eating I realized they were not what I ordered. Like I said this is not the first time this has happened and I nor my family will no longer be using KFC/Taco Bell in Newaygo, Michigan any longer. This is store number E331002. My ticket number was 4347. Date was October 16, 2012. Casheir was Rebecka but she was not the one who gathered my order. Rebecka was kind and very good customer service.
Went to taco bell004583, montgomery ,Al.
5/3/2013. .. Order# 109169 & 109170...ordered 2 bean burritos with xtra cheese no onion..& mex pizza..got 2 bean burritos hardley any chees but got charged for 2 xtra cheese...also ordered burrito supreme w xtra onions , no cheese,no sour cream no tomato... Did not get onions... Had to ask for onions....would have gone back but was traveling and on I 85 before noticed...i do not live there... Live in beach city Tx
If they ask you what you want and do what they want it does not do any good asking what we want
Went to taco bells on 1/22/2013 at 8:30 pm. Came home and noticed a roach in my box. I call to tell the Manger want I discovered and she replied that they don't have roaches. I told her can I send her a picture from my phone. Said no. Then another lady came to the phone what did I order.
I replied that I would like your manger's number. The she hung the phone up. Roaches and bad customer services. I wasn't going to make a scene about. Until she hung up the phone.
6215 Zebulon Rd
Macon GA 31210
Every time my boyfriend and I go to the Taco Bell on W Kennedy Blvd in Tampa Fl - store #G135063, we ALWAYS have something wrong with our order. They do not care whatsoever about customer service. On this particular occassion, Not only was my crunchwrap supreme burnt and had lettuce in it after asking for it to be held, but they gave us a Pepsi instead of a Mountain Dew. When my boyfriend realized the drink was wrong after pulling away, he pulled up to the front door to get it switched out. The employee who was sitting on top of the counter would not let him in, claiming that "they were closed". He then banged on the door and shouted for someone to fix their mistake and someone else had to come out from the back to open the door and switch out the drink...all while the other guy sat on his butt. It floors me that this store and the employees are allowed to continue operating in this manner without corporate interference. Talk about giving Taco Bell a bad name, this store is so unprofessional and I will never be dining here again. The lack of care and courtesy gets me so angry and irritated, that it is not worth it anymore. Looks like I'll be going elsewhere, because I also refuse to drive further for another Taco Bell that MIGHT get my order right.
Ordered food through the drive thru in Abbeville, LA.. Ordered Black Bean Burrito for myself and Chicken Soft Taco 86 Lettuce for my daughter. Get the receipt with my change and notice they charged me for two chicken soft tacos.. That's ok.. Figured someone would eat it. Get my bag, see three items. Leave. I noticed none were wrapped like the last time I ordered my black bean burrito. Checked all three, all three were beef soft tacos, no lettuce. We were on our way home, we live thirty minutes from the closest taco bell. We weren't turning around. Being a vegetarian, I couldnt consume any of that mistake. I work at a restaurant as well and know the responsibility of getting out correct food! Do your job right, please. I don't like giving my money and getting something I Do not want in returns.
I used to love taco bell but the past 6 or 7 times ive went there ive had to double check my order with personnel 3times for one order. I am sadto say I was treated poorly and talked to like I was dumb. All my orders have been cold and they refuse to fix my order cause I submitted it over the intercom. This is the coeur dalene Idaho appleway taco bell I hope this gets taken care of soon and I can stop feeling like I'm stupid eating at my favorite place and feel like I'm not wasting my money.
I have been a eating at the Kipling and believe for 2 years now. I will not step foot in that business again! Two of your employees are disgusting they talk inappropriately in front of patrons have abnormal color hair and can't seem to do there job i asked and payed for a kids meal my son got a spicy burrito when i asked for them to make it right the employee "Kat" (has purple Mohawk) told me maybe i should know how to order food for my child a?nd to pull the d out of my mouth and her "boyfriend" Cody (green Mohawk) gives me dirty looks and make snide comment?s about me and my family if nothing is done about these two I will take this to the City I'm sick and ti I'm sick and tired of the way your employees treat their customers I've talked to the manager about this over the phone and in person but I guess that's what you ge when you don't care what your employees do or what they look lik to me that just shows you don't care about your busines employees should have norma employees should have normal haircuts norma normal colors and you have respec for thei for their patrons
I just got done working a 12 hours shift and wanted something quick and filling. I stopped in at the Taco Bell in Portage Indiana and it didn't appear to be busy. I ordered the $5 box special and my wife ordered a meximelt. The time on our receipt says 6:27 and we got our food at 6:43. The lady behind the counter (who appered to be stoned) must have put the order in wrong because we ended up with a pizza instead of the meximelt and the burrito I got was cold and looked like a pile of s&!$. What is it I paid $15 for again??? I have never waited that long for fast food and will never come back to the Portage Taco Bell
Bought combo number 8 with no lettuce or cheese on tacos. Since I did not get lettuce or cheese I asked for just a few extra tomatoes and onions. I was charged 40 cents per taco for extra tomatoes and onions. There was not any more on there than a regular taco. Taco was so small. I was very disappointed since I can't have lettuce or cheese due to a medical condition. When you leave off several items it doesn't seem right to have to pay extra. It's not my fault that I an sick. I love Taco Bell but I am sad that I have to pay so much. This is one of only a few items of food that I can have. Please look at your policy for those of us who are retired with not much money so we can continue enjoying your product. Thank you and blessings, Rev. Sharrion Payne
So my boys decided on Taco Bell. So I drug my old butt off the couch to take them. They went in to order while I stayed in the car. We get home and they didnt give us our whole order. I asked the boys is it worth it to go back? They said no don't go back when we placed our order they started yelling and cussing at us and the cashier was saying sorry,sorry you just have a big order. WHAT?? I grabbed up the receipt and marched my butt over to the Tecumseh, Michigan Taco Bell. The manager on shift said I just got here and have no idea what happened. I said this is ridiculous!! This is a place of business and your job is to sell food and when my 13 and 15 yr old order they get cussed at? She said there is nothing I can do but say I am sorry. I asked for a number to corporate and she could not give me one! WHAT?? She said to go on the web site to find a number but not to bother because nothing will happen. SERIOUSLY!!! I am still fuming inside! I will NEVER step foot in this Taco Bell EVER again!
I not only waited 15 minutes waiting to have my order taken the food was terrible! I threw it out! The tacos had nothing but a teaspoon full of ,eat and lettuce no chess what so ever the shell tasted like it was old! My order was incorrect! I'd worked 12 hours and busted stopped by to pick up a quick bite and then couldn't eat the crap!
i ordered empanada from your menu. the picture looks like a pie!!! i was so disappointed when i received it!!! where is the pie like desert????!!! unbelievable!!! the shape doesnt look like the picture the outside deep fried crust is not as the picture!! i did not want something deep fried in oil oil oil!!
thanks alot waste of my money !!! cause i threw it away!! another person was w me and they ordered a double decker taco supreme and it came wiithout sour cream and no tomatoes !! which is not a supreme!! all this after waiting a half hour in your line !!!! what the heck is going on with you guys ?? u need to re train your employees???
or just supervise a little closer? whatever your problem is i hope you fix it by the next time i'm brave enough to go to your establishment!! thank you so much for the poopy experience!!!
My son wife and I walked into taco bell, we were standing in front of the register and the cashier was at a table talking to her some customers(friends). Even after she saw us she made no attempt to speak. I asked her if she was the cashier and I got a mean look for interupting her conversation.
After we ordered we sat down, after waiting ten minutes my wife got up to go wait on the food, and when the cook realized that she was looking at him goofing around he looked at her then "started" our order.
The first time our order was completely wrong. Didnt even give us the right burrito. This last time i had ask for and paid for extra sauce and got home to find there wasnt even any sauce on either of my quesadilla. Im frustrated to ask for stuff and pay for it and have them not even care
Me and my boyfriend went to Taco Bell on six forks and Strickland in Raleigh and got there at 10:50 sat at the drive thru for 5 minutes then procceeded to the window because no one was talking back to us and tapped on the glass (it was now 10:58) and we asked if they were open (knowing they didn't close until 11:00) the delivery guy rudly said no while the employees were hiding behind the wall laughing. I replied seriously and he said seriously leave. It was very disrespectful and don't ever plan on going back and spreading the word about my experience.
A disappointed customer
I went to Taco Bell store number 1506 in Huntsville, Tx. And Tamara, the girl that gave me my food bitched at me because I didn't pay at the first window. THERE WASN'T ANYONE AT THE FIRST WINDOW. She let out a deep sigh and said "well give me your card". So I did and when I asked for sauce she rolled her eyes and threw it in the bag. When I said thank you, she slammed the window. Seriously pissed me off. When I called to speak to a manager, I called 5 times and no one answered. I guess they knew a complaining customer was calling. Terrible. She should not have this job if she isn't going to be nice to people that come in.
I placed an order at Taco Bell in Olive Branch, MS about a month ago. My order was correct on the screen, I paid, and drove away. When I got home, my bag was missing an item. ( chicken quesadilla) I called the store and spoke with a manager who gave me her name and said next time I come in to mention her name and they would replace my missing item. Tonight, I went to get my order and the cashier says it has to be within seven days. I tell her the manager on the phone never mentioned that. She says she asked her manager and he's sticking to the seven day rule. So, not only did I not get my order, I also don't get a refund. What happen to good customer service? I will not be eating at Another Taco Bell again.
First, I want to start off by saying that the first impression of this Taco Bell was horrible. There were two people ahead of us in line. One person waiting at the window and the other placing their order. The person taking orders was talking so loud that we could hear them and repeatedly corrected the customer after taking their order. After that customer finally pulled ahead three minutes later, it took the Taco Bell associate over twos uses to even acknowledge that we were at the window to place our order. We ordered, going by the assumption that the grillers were still a dollar because it was before the cut off point that we arrived at the window, but the associate didn't take our order until after the cut off point. Needless to say, another disappointment when we got to the window almost ten minutes after placing our order to ask why our bill was so high. We decided not to get our order after the cashier basically told us, the customer, that we were wrong! After we cancelled our order, she tells back to the cook, "don't cook the grillers!" After waiting for that long in line, they hasn't even started preparing our food? Needless to say, the locals won't be congrats back and will continue to spread it around that customer service is horrible at this establishment. We won't be returning any time soon, and neither will our friends or neighbors. I would rather take my money elsewhere.
I went to Taco Bell tonight, tried to order a smothered Burrito. They said they were out of beans. I asked her what they were going to substitute, says
said nothing was going to be substituted, I asked her what about adding some more rice she said that would be extra. That is poor business. It is bad enough their service is slow. I wished you could check on this.
Called Taco bell to complain, because it made my son sick after biting into a taco with hair in it, she asked if we wanted some additional food, and of course we didnt, we wanted our money back, she said she could do it.
I went through the drive thru at the Taco Bell located on Palmdale Rd. in the city of Victorville, Ca. on the evening of March 4th 2013. I bought 2 Crunchwrap Supremes, 2 Locos Tacos, and a medium Sierra Mist. When I got home, I began to eat one of the Crunchwraps and on the second bite, I found a chewed up blue piece of gum inside that I had bitten a piece of. It was the most disgusting thing I have ever experienced in dealing with Taco Bell. The Crunchwrap was taken back to the Taco Bell along with the gum and they didn't seem to care very much. They asked if I was sure that it was gum and I proceeded to show them. The woman behind the counter just said ewww and said so what, you want another Crunchwrap? She was informed that I will never eat anything from them again. I truly hope that something is done to make sure no one else has to deal with disgust and the utter disregard I received at this "place of business". I've also experienced them keeping $8.00 worth of change and laughing in my face. I guess they felt ok doing that because they did not believe I could prove it. I will never do business with Taco Bell again in life.
It is crazy that every time I go to the Centralia il resteraunt that my drive thru time is never under 10 to 15 minutes regardless if there is even 1 car in front of me. Tonight I sat in the drive thru for 26 minutes for 3 items. Half the time your order is wrong an the employees are completely rude . I have decided not to return in the future. Hope that something can be done to improve your customers wait times and all around experience because it is just plain pathetic!
Every time i come thru the drive thru and even if theres only 3 cars in line they stil somehow take 20 min why i dont understand. I understand if theres a long line not2 or 3 cars thats not cool. Makes me not want to come back but this is the only taco bell close to me. This has happened at least 4 times out of 5 and not a good thing. Thank you for your time.. Maybe need different attentive employees.
I was at the Taco Bell Atlanta Midtown on Weds and there was no one at the cash register to take my order I waited 7 mins and no one appeared and another customer had to get up and tell the staff that was in the hall way that I was waiting to order. Even better one of the employees walked right behind me and still no one decided to wait on me. I should not have to wait 7 mins to get waited on when there is one customer with his food and no employees to take my order. I ended up leaving since the employee decided to give poor customer service.
While using your app to order my dinner I had theee gift cards on there along with my debit card. I used the 3 gift cards and then the remainder of the bill to be put on my debit. Your app put the whole amount on my debit card and deleted all three gift cards so for the time wasted waiting in line on an orde that should have been ready it cost me double. I need to know how you plan to Fix this. Immediate attention is required.
I visited store #027812 on Thursday night at 8:50 pm, I was immediately told by the cashier - employee Cheyenne T. that I could order inside but, could not eat inside the store. Is this per company policy? I have worked in the restaurant industry for 20 years of my life and as long as the doors were open to the restaurant I was never nor ever told such a thing. I then asked for the corporate number from the manager LAVE and she said she didn't have it because they were not a corporate store. I asked her was it corporate guidelines to tell customers that if they ordered their food before 9:00pm that they could not eat their food on premise? She didn't respond. My order number is 222323. I am a Texas conservative and I have a YouTube channel with 649,000 followers. I could do a video tomorrow about this incident as my crowd links to other conservative YouTube Channels. I am very anxious about the corporate stance on this. Please respond as soon as possible.
On 12/20/18 I purchased 1 spicey tostada and some tacos to go, when I got home my wife opened the tostada box and it was just garbage, there was no way she was going to eat it, so at that point there was no way to trust the integrity of the tacos so we threw the entire food items away. I called Taco Bell at 1049 west I 35 frontage rd Edmond ok, 73034 and advised them that the food was just not for consumption and the person I spoke with told me that she would give me a full refund I told her that I would not be back there until the next day after work and she told me she would write my name down for a refund of 6.57. the next day I stopped by and told the cashier the reason, she then called Justin Or Jason he identified himself as the General Manager, when I told him why I was there he immediately became combative and started to interrogate me as to what time I had called and with whom I had spoken and so forth, I told him I just wanted to get my refund and that I was not going to get into a pissing match with him over 6.57, he then told ma again that he was the general manager and those decisions are made by him, I told him to forget the refund and that I would contact the corporate office, he then informed me to go right ahead as this store is independent and that the corporate office would just send the complaint to him and that we were done. So I asked him if he was going to give me my refund and with a bad attitude he said yes and that he reserves the right to refuse service to anyone and that I was no longer welcomed at taco Bell and he said do not come back.I really think he had an issue with me as I am Hispanic and his actions are based on being prejudiced. Am I to understand that if I have an issue with Taco Bell I better not complain or I am then told not to ever come back. I doubt I will ever visit any Taco bell again. What is very disturbing is that the General Manager says that because this store is independent that they do not have to follow any corporate guidelines. Next door there is Chic fill a and Whataburger they always have customers in line but their service is superior. That immature General Manager should be retrained or fired.
I have NEVER had a problem at any of the Taco Bell's in Madison, Wisconsin, until today. I stopped at: 100East Broadway, Monona, Wisconsin.
I ordered the Sausage Egg and Cheese Breakfast wrap, at the drive throw. I was 2 Miles away on my way to my Next pick up of a client on the other side of town when I got a chance to take a bite. All was good except for the Hash Brown. You can not deep fry that one any harder to make it feel like gravel. It was so over cooked it looked like orange stones. With that bite the whole hash brown fell apart like little pebbles. All over my lap and interior of the van. When I got to a parking lot I opened it up and pitched as much of the hash brown as I could. Biting into it hurt my mouth. It was well beyond crunchy. I will NEVER go to THAT Taco Bell again!
The Taco Bell located in Moultrie Georgia has the worst service I have ever experienced at any restaurant. The staff is rude and they seem to have no regard for customer satisfaction. I’ve called to ask a question about going back to get something that was not put in my drive through order and I was laughed at and talked about while on the phone with the manager.
I placed an order online to pick up at the store on Highway 100 and National in West Allis, WI. We tracked our order and we didn’t go to the store right away when we received confirmation that the order was ready. We got to the store and our order was NOT ready. The employees acted like everything was ok. If we wanted to wait for our order being made, we would’ve went through the drive though or ordered when we got there. We would NOT have ordered ahead. This has only happened when the certain employees that were working tonight were working, as this happened once before. Please find out who was working at this store and I need a call back. 414-702-8366. This is unacceptable
On the night of December 17th, I placed an order at Taco Bell in Cabot Ar. Apon entering the lobby, the smell of marijuana was noticeable. I approached the register to place my order and seen that the shift leader Michelle, along with other workers were red eyed and giggling excessively. When taking my order, several mistakes were made and my order was incorrect. Shift leader Michelle, approached the counter smelling strongly of marijuana and apologized for the mistake and made corrections to my order. I am not satisfied with the service received and I strongly believe drug usage is taking place during store hours by several crew members and manager.. Please check into this situation to hopefully avoid more complaints about the store.
I went to Muskego Taco Bell on Janesville rd at 7pm on 12/16/18. The same female that took my order last time I was there, started taking my order tonight. I was careful with how I worded the order, she last time she mistakenly overcharged me for 5 extra tacos. I think her hearing is bad. I wanted 4 tacos and a 5th taco without lettuce. she said I said 6th taco, and I said I had not said 6th. she persisted that I told her 6th, and kept arguing this point. I asked her name, and she refused to give it to me, since I told her I would make a complaint. she then refused to let me order food. I did not raise my voice, but I guess I brought up the complaint card too soon, and she didn't like it. IT WAS THE WORST EXPERIENCE I'VE EVER HAD AT A RESTAURANT. please, teach this employee how to properly treat customers, as if it actually was her own restaurant!!!
i called this taco bell location at 11:15 and asked about a 24 taco pack to go, i was told the 24 pack was available and the price was $17 and change. i drove over to taco bell at 12:30 and preceded to place my order but was told there was no 24 taco pack period! i let the staff and manager know i had called to inquire, i but was called a liar until the manager checked her phone log and confirmed my call, upon which the manager, simply said your right! she offered no kind of solution to her mistake so i left hungry and very disappointed with this taco bell location! not good customer service!
this taco bell is located at 3649 philips hwy jacksonville florida 32207
SO LAST NIGHT I WENT TO THE TACO BELL IN POUGHKEEPSIE NEW YORK ON MAIN STREET . WELL LET ME TELL YOU I WILL NEVER GO AGAIN . THE SERVICE SUCK THEN ALL WHERE HIGH AND SMOKING WEED IN THE STORE . THIS IS NOT THE FIRST TIME I SMELLED WEED AND I HAVE SEEN THEM DOING IT IN THE PARKING LOT . I ASK TO SPEAK TO THE MANAGER A LADY CAME TO THE WINDOW SAID SHE WAS THE GENERAL MANAGER . I TELL HER THAT THE PEOPLE ARE RUDE AND THAT WHEN THEY OPEN THE WINDOW TO ME ALL I SMELLED WAS WEED. AS TO MY SURPRISE AND WASHING AND SMELLED LIKE WEED AS WELL . NOT A GOOD PLACE TO EAT AT OR BRING YOU FAMILY . SOMEONE NEEDS TO DO SOMETHING ABOUT THIS . IT'S LIKE SHE DIDN'T CARE . HOPE THIS GETS FIXED SOON. THE PERSON THAT OWNS THIS PLACE NEEDS TO KNOW WHAT THEIR DOING .
The Taco Bell at Parker crossroads wait time for food in the lobby was terrible 25 minutes to get your food
Mount Pleasant, So on Washington is a terrible location.
1. No Pepsi
2. No taco sauce
3. No receipt given with order
4. Asked for no tomatoes and got them anyways in my order.
5.Extremely long waiting in drive thru at 1.am
I do not like your new furniture. Chairs and benches are very hard wood and no padding. The old booths before renovation were very comfortable. Now its horrible. My local store just renovated. Bloomingdale Illinois and I was very disappointed. I really like your food but will think twice about going in. I always go in. No padding on the seats.
to many kids playing around at taco bell located 8750 elk grove blvd elk grove ca order wasn,t what i order manger working very disrespectful i feel she was out of pocket and if u cant handle cleaning up ur back yard im sure bbb can make it happen food is very serouis
The general manager at taco bell in beaver dam,ky yells at her underage employees.She has also told all the employees there that if any of them if any them contact corporate on her she will write them up and suspend them without pay.She also complains about every employee that calls in sick to all other employees and tells them the others personal info.Ashley also tells the employees there is no crying there and to suck it up no matter what is wrong.She even lies on other employees there and she is why so many people have stopped working there in the past month or so including my two kids.Allen Kiper and Michaela Billiter on 12/10/18 because Ashley went as far as to have another employee lie with her on my son today and talking shit about my daughter to other employees.She hardly is ever there and when she is there Ashley won't help teach others or do actual work.She sits in the back doin nothing.And if she does have to do something she gets all upset and then leaves calling Sammantha in or Missi.
I went to taco bell on 12-01-2018 at 3:30pm i order 2 of 3 layer Nachos there was nothing on them pinch of cheese, beans , hardly no meat. I went today 12-10-2018 at 7:45 pm order 2 beef burritos supreme that were sloppy and hardly nothing on them. I have been eating at taco sense 1979 this is the worst food i have had sense i started eating taco bell
We found a plastic glove cooked into our spicy chicken Quesadilla, after biting into the quesadilla. This is totally disgusting, my child vomited all over the place on the carpet, on the sectional sofa, and all over other electronics. We contacted the restaurant, only to be told that it couldn’t be true. However, if it was a refund we were seeking to comeback up to the restaurant for a full refund. Location 8013 S. 84th St, La Vista NE 68128. This disgusting experience is going to cost me a new furnishings.
Your New commercial with the driver going thru the yellow lite isn't very helpful in following the law. There are enough people running yellows and blowing thru red life's already. Terrible commercial!!!!!!!
Went to Taco Bell on tower and Hampden in aurora co. Stood at counter for close to 10 min. 3 different employees saw me and didn’t even try to serve me. No one made an attempt to even come to the counter. You have told me what I should expect from Taco Bell. I will respect your wishes as you don’t want me to buy there. That’s ok. Del taco. And taco johns do want my business
I have no complaint about the food or the service. My family was so excitTed when you built a Taco Bell in Kuna Idaho, it is one of our most favorite fast foods. Thursday evening my husband and I stopped in to have dinner there before going to our Grandson's basketball game. Upon receiving our order and sitting down to eat, we noticed one of your employees cleaning the snowflakes and Holly off the windows. When we asked why they were removing the beautiful decorations, they simply said they were told by corporate to remove it. I would like to understand why you would do this. There was nothing on there that should offend anyone, no Merry Christmas, no wording of any kind! I'm shocked by this move, I would like to understand your reasoning behind this action. Your response to this action may change my liking of Taco Bell and my choice of being one of your customers, and I may point out, it became quite an open discussion within your restaurant, all your customers there, yes all, wanted to know the same reasoning. Please respond and help me understand this action.
I'm at the counter ready to order and I waited and waited. No one comes to help me for over 5 minutes. The employee kept helping the drive thru. I asked her if they cater to drive thru. She didn't answer and finally took my order. NEVER told me "sorry for the wait"
I go toi taco bell all the time I want too taco bell in new Iberia la I walked in and no one was in line but me a couple was waiting and they was upset but I did not think anything about it I stood there for 30 min before anyone took my order before anyone even said ill be with you in a min iam very upset and think some one needs to do something about it I want too know what will be done date of visit 12/04/2018 at 4:30
Look. This isn't a "the world is ending" email ... but it's super annoying to get to work after waiting at a drive through and your order is wrong. I asked for a Power Bowl with extra pico. Go charged for extra pico. Get to work and there's ABSOLUTELY NO PICO. Not just "no extra". I mean none. After I paid for extra. Did it bankrupt me? No. Does it infuriate me as a customer? Yes. So simple. And yet so frustrating.
Taco Bell, Zachary, La Highway 19, Sunday December 2, 2018 6:00 pm:
We waited 45 minutes and did not receive our order. There were 12 people waiting and we were all informed by the Manager, after waiting 25 minutes , that we will be waiting a looong time. She was completely unapologetic. After 45 minutes, my husband asked to speak to the Manager and asked what the problem was. She informed him that they didn’t have enough people working. I counted about 5 people including herself working. My husband asked for and received a refund. This occurred on Dec 2, 2018 at 6:00 on Sunday evening . This will be my last time at this Taco Bell in Zachary, La on Highway 19!!
I ordered a #1 my burrito& taco were rotten in fact I felt movement when i bit into it..I returned
the rotten food & requested a manager & refund. Kathy said she was the manager she snatched the food & tossed it without looking at it & refused to give me money back.. instead she interrogated me for 15 minutes asking me what was wrong with the food as a means to try to frustrate me..she told me there was nothing wrong with it& that she could replace the food only... I declined U left.. I feeling sick because In swallowed some of that food..Kathy was very unprofessional.. I need a supervisor to contact me immediately..312-778-1060
i have been going to the store in niagara falls ny. i would wait in line in the drive thru for at least 20 mins each time i go there. the last time i went i asked to speak to the manager. when the kid came o the window i started to talk about the service he walked away not saying a word to me. i was told that he was not going to talk to me because he didn't want to hear about my complaint. each time that i go there the line is always long and the service is very very slow. i always see workers outside smoking or just standing up against the counter laughing and not working to get the food out. i would go to a different store but that store is the only one that is close to me. and if it wasn't for the love of your food i would never go back to your store at all. i go to your store almost nightly after work and the service is getting worse by the day. I complained many times to the store manager and got the cold shoulder and to me it seams like the workers don't care about it's customers at all. i did find a mighty taco close to me so i ma just go to them from now on so i don't have to deal with our rude managers and staff at this location.
well I have been charged a dollar extra for each crunch wrap sup order just because I forgot to tell them to change the beef to chicken literary it took me less than 10s and I told the associate and I apologized for him and he act so pissed and shut the drive-through window on my face and I got charged extra 6.50$ just for the crunch wrap while I ordered 8 of them a night before and got charged for only .70$ extra.
Pulled up to a location in Byram, Ms. at 12 am last night. (An hour before they actually close) I was completely ignored by the three staff members who were clearly visible, and having quite a time doing whatever it is that they were doing other than working. The car behind me got the same treatment and then when I went across the street to the Wendy’s and was taken care of with no problem, I saw a few more cars get done the same way by your employees at this particular Taco Bell. They were all standing around the front counter cutting up and was visible to the people that were pulling up to the window and around the building to see if they were actually opened. A week ago at about the same time I was also rudely told that they were about to close at 12:30 AM when I was trying to place an order and then I was asked to drive around to the front of the building where I waited for my order for a considerable amount of time considering I was the only person there.
Went to Taco Bell drive thru at 191 Disc drive, Spanish springs, NV 89436 on November 17, 2018, and one again it was closed early for no reason. I arrived there at 920 PM, they are posted to be open until midnight on Saturday. There were two other customers in line at the drive thru as well, however, no one was taking their order. The customer in front of me and I finally drove through, and when I stopped to get the store number to file a complaint, a young employee opened the window and said they were closed and gave no reason. There were no signs on the drive thru menu to let their customers know that they were closed early, and all the drive thru lights were on. This is not the first time this store has closed early and did not inform their customers. I took my business elsewhere and will not visit this location again, it’s very unprofessional and displays poor management skills.
VISTED TACO BELL IN INDEPENDENCE 11/16/18 TO CARRY OUT, STOOD THERE 10 OR 15 MINTUES THE GIRL KEEPS WAITING ON THE DRIVE THUR NEED TO TAKE TURNS WITH YOUR CUSTOMERS! THIS IS THE SECOND TIME THIS HAS HAPPENED TO US! MYBUSINESS IS JUST IMPORTANT AS THE DRIVE THUR CUSTOMERS! I JUST WANTED YOU TO KNOW!
Hi, I use to be a Taco Bell LOVER, as well as, my son and grandson! I reside in Dallas, TX and would like to vote the facility from my located at Taco Bell Store # 022872, 11829 Abrams Road, Dallas, TX 75243, telephone #- 214/575-6201, home the WORST Taco Bell in Texas. I use to frequent this facility no less than 2-3 times weekly, and now it's like 1-2 retimes every 2 weeks! The food is ALWAYS cold, regardless of what you order. They make the tacos in advance and the shells are soft, with very little meat in them, tons of lettuce and 3 grains of shredded cheese! I went through the drive thru on 11/9/18 at 4:11 pm, placed an order Tacos, Crunchwrap Supreme, and Beefy Frito Burritos, along with drinks,(Order #022872). Well, the Tacos were COLD, VERY LITTLE MEAT, the Shells were soggy (which to me indicates they were old), the Crunchwrap and the Frito Burritos were COLD! The SKITTLES FREEZE, INCLUDED NO SKITTLES, So why did I pay the extra $.30, for the Skittles?
I Kept the food for 2 days, while trying to call that Taco Bell and regardless of when I called, it would ring and I eventually got the Fax Machine! To me, this makes no sense! I guess you have to eat at Taco Casa, Taco Bueno, El Pollo Roca, and all the other fast food Tex Mex and scratch Taco Bell off the list!,
Someone owes me, as I'm sure they owe tons of other customers!
I just recently went to Taco Bell store #021084 in Raynham Ma and I feel I have been getting ripped off for ordering a side of Steak. Lately the side of steak is now coming in the cheese sauce container you use for nachos at a $1.80 which is way to expensive for a side of steak. I also asked how much a side of beef would be and got told it's $ 0.70 cents. Now I ask you does an ounce and a half of truly cost $ 1.80 I don't think so. I was also told that is also the amount of steak you put into a steak burrito and I know that is right cause I used to work for Taco Bell and I know its 3 ounces you put in a steak burrito. If this store does not change its procedure on a side of steak then I will go somewhere else that I can get what is right.
Thank you Jeff B
I went to taco bell to grab dinner to have at work because I work midnights. I order 2 hot grotto burritos they whwre correct. I order a xxl steak and beef burrito combo with no pico (tomatoes) because im allergic to them and nicely let the cashier no. So aroind 145am i finally got a break and went to eat. And the x xl burrito was missing steak only beef and had pico (tomatoes) on it. As well as the hard taco that comes with the combo was missing cheese. So i only got to eat the 2 burritos because they where correct and I order not to die from the tomatoes and who eats a dry plan taco with no cheese. Im very upset i spent 9.79 on the combo i couldn't eat. I don't want a refund I'd just like the food replaced correctly
Didn’t get complete/correct order! It’s seriously NOT that hard but somehow EVERY time it’s wrong. I should’ve checked my order before I left. Taco Bell #020648 West 7th st Joplin mo!
I was told by a cashier to “shut up bitch.” Spoke with manager at window, nothing happened. The cashier just kept talking badly to me
Called instantly to complain and no one has contacted me back. I’ve called multiple times In the last two weeks but no response yet. VERY DISAPPOINTING.
This has been an issue multiple times. I have tried grabbing breakfast on the way to work. All of the times I have been in the driveway after 7am (when they open). Half the time they do not awknowledge me, the other times I have had to call in order to get their attention. Today I was told (after calling) that they would not be ready for another 10-15 minutes.
Just saw where your store in warrenton mo. refused to serve a trump supporter, the video is on face book. Is this what you would call customer service? This is NO different than refusing someone because of race, sexual orientation or religious belief . If this girl isn't reprimanded or fired I, as a LONG time customer will never darken you doors again and I will make sure all my friends and relatives and associates know about this incident and where to view it and endorse refusal to eat at your resturants
This is the Taco Bell in Florida in Palmetto I went and got a number 9 went to the drive-thru and when I got back to where I was working I took a few bites from the Crunchwrap and it had the plastic sauce that was open and stuck between the meat I ended up almost swallowing it but luckily I didn't someone had to put that in there this stuff needs to be known and it needs to be looked at I did talk to a manager I was giving back my money he took my name and number this was Friday the 2nd at 12:24 a.m.
two managers have mistreated my granddaughter , Paige Thomas,that works at the taco bell in Cumberland MD. Shannon gets in paiges face and cusses her out and calls her a bitch face, Paige yet another manager allows another coworker to cuss paige out and told paige to stop telling Jason to stop it. In maryand it is the law that breaks are to be given. Paige rarely gets a break or a lunch break. She loves working for taco bell but she had enough of the horrible treatment and walked out. Paige called me very upset she was waiting for a cab outside alone after 11 pm and its not safe here to do that. I would like this to be looked into and something done about shannon and the manager paige. they can not keep employees there for very long and I can see why. Then you get one like paige Thomas that loves working there and Shannon and the other paige treat her badly. I will be waiting for your email,
Entered the store at 2600 N. College Rd. in Wilmington, N C around 9:30 pm Had to wait for the cashier to come out of the office to wait on us. She took our order Order was made and sat in front of preparer for a few minutes. another preparer said "they are waiting for their order and the first preparer said well I am doing this order. The second preparer noticed that I had overheard the conversation and he said something else to the first guy. The first guy said I am doing this order. The second guy then proceeded to put my order in a bag and politely handed it to me and was very nice. The first guy was sandy blond, almost shoulder length hair and no hair net. I will not be back again.
I was just charged $1.49 for a cup of water. I didn’t want to hold up the drive thru line and didn’t have time to go inside. When I asked why I was charged, she said they’d run out of cups and had to give me what looks like a slushy cup.
I love Taco Bell and have been going for years. And I don’t know if I’ve ever written a letter of complaint, but I’m just really aggrieved. Thank you.
#1--Taco Bell #028514 (204 N. Gaffey St., San Pedro CA 90731) On Friday, 11/2/18, 1:05 pm--this location was out of Hot Sauce packets...all flavors! It is not that big of a deal really, but I did request a refund of my order, which they did. (order #294)
#2--KFC/TB #E791040 (26715 Western Ave., Lomita CA) On Saturday, 11/3/18, 12:12 pm--this one is strange...the ice dispenser was out of order when I attempted to use it. Other patrons, also waiting for ice, told an employee and the ice machine worked for several people. At my turn, it didn't work again. I waited a minute or so and alerted the employee again. She said, "Try now." and it worked for me. I THINK...that she had to push a button to activate the ice/beverage machine. IF...that is the case, this is a bizarre (and inconvenient) practice. (ticket #2055)
taco salads had only lettuce and rice. called to complain and manager told me they were right. she hung up on me and when I called back she said hello hello! She did not even say taco bell. She refused to give me her name and gave me a fake name and number for corporate!
On Nov. 1st. Taco Bell was to give customers a free taco from 2 to 6 p.m. for a promotion for when someone stole first base in the World Series game. We asked for our free Taco and they had no idea what we were talking about. They said that we needed a coupon for that free taco and the promotion didn't start until next week. That is not what we seen in the ad on t.v. I also checked it out on the computer and nothing was mentioned that we needed a coupon. I became very upset and walked out. The employees of Taco Bell need to be made aware of these promotions.
Thank You Connie Miller
hello to whom it may concern I went to the taco bell 1110 in Deptford, NJ. the reason of my complaint is I had a very racist experience in this restaurant and I have been coming to this taco bell for a long time. what happen was people where making my food and decided to place cop in the restaurant and stair at me because of my choice of clothing. and they think they are managers and they are food prepares. I mean I didn't expect this kind of attitude and racist remarks from them and the process in waiting for my food was slow and it was like they had the power to complain about me. I didn't say anything and this is the type of drug addicts you people higher. the morning crew looks like they were drinking or smoking pot and accusing me of doing drugs to. I hope this problem gets corrected
Visited Taco Bell located off I-40, Prothro Junction, North Little Rock, AR on Sunday evening, 10/21 at 6:45. ATTEMPTED to order, 12 Pac of tacos. Was stopped before completing order and told, "we would have to drop some beef." Layman's terms, they had NO hamburger prepared at 6:45 in the evening NOR were they planning on doing so. So tell me, were they NOT planning on serving for the rest of the evening? Several vehicles pulled in behind me. When informed no beef. They left. This is the 2nd time I've visited this franchise and they had NO beef. It's not uncommon for them to be out of the packages of sauces but we add our home made any way. Need to do MUCH better.
Last email was kudos for an employee, whom I hope got recognized.
This one is different: 22 Oct 18 7:52:21 PM Waiting to order and shoes sticking to floor. Thought was my shoes, but lady in line with me said no it was the floor. Nasty!! Said I hope the tables were cleaner that the floor. Might need more cleaning agent or more muscle.
No help, did see you were trying to hire. Asked for PLAIN nachos and cheese...….got a package like cinnamon twists come in for the chips.
Said you have got to be frigging kidding me. I don't car about price if that is your issue. I wanted or expected same as the nacho supreme serving.
Didn't order those since most of time cheese is never hot anyway.
Guess could call for health inspection for a customer complaint. You need the first heads up and then next time I'm in if not solved that will be my route. Really should probably have just went that route, not sure anyone listens!
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