Taco Bell Complaints Continued... (Page 6)

523+ reviews added so far. Upset? Call Taco Bell corporate: 1-800-TACO BELL
40

I got home opened my burrito to add hot sauce and to my surprise the burrito only had the tortilla cheese n sour cream and less than a table spoon of beef. What happend to the beans. How can u not add what u are advertising. Now I know never to go to taco bell ever again. I have had verry bad expirinces whit this resturants. Im done paying for something that im not getting. This happened at the taco bell on 1190 n mclean elgin,il 60123. On 1-7-13. Your workers there suck. What to contact me 224-600-0166 il be waiting to hete from you.

40

From hearing from an old friend that worked at Taco Bell old have heard some pretty disgusting things that have happened at the Taco Bell on Gilbert and Basline. Hearing that most of the workers there are under the influence half of the time really upsets me. I’ve also heard that done employees will chew tabacco during work and sometimes spit in their customers food. I have also heard that some employees have had sex with a manager inside of the Taco Bell restaurant. These things my friend has participated in and have witnessed makes me never want to see a Taco Bell again.

40

I WENT TO TACO BELL AT 302 MALL BLV IN SAVANNAH, GA I ORDER COMBO 3 WITH A LARGE DEW WHEN I GOT HOME AND WENT TO ENJOY MY TACOS IT WAS AWFUL FIRST MY SHELLS WERE OLD THERE WAS NO SOUR CREAM LETTUCE BROWNING. NEEDLESS TO SAY I WAS VERY DISAPPOINTED I EAT TO THIS TACO BELL 3 TO 4 TIMES A WEEK AND THIS IS MY 3RD EXPRIENCE WERE MY FOOD WAS LESS THEN HIGH STANDARDS THAT I EXPECT REGARDLESS THAT ITS A FAST FOOD PLACE EVEN THOUGH MY MEAL WAS ONLY 5.98 IT WAS MY HARD EARNED MONEY AND I PAID FOR A SERVICE THAT EXPECTED TO RECIEVE UNFORTUNATLY I DIDNT AND I HATE TO KEEP EXPRIENCING THIS OVER AND 3TIMES IS ENOUGH TO STOP WASTING MY MONEY I HAVE OTHERS WHO SAY THEY ARE DISAPPOINTED IN TACO BELL I THINK YOU NEED TO GET UP ON YOUR STAFF BEFORE THEY CAUSE YOU GOOD AND LOYAL CUSTOMEERS. I FEEL THAT I SHOULD EITHER 1 BE REFUNDED OR 2 GIVING A DINE AT YOUR EXPIENCE CARD/ GIFT CERT. THANK YOU FOR YOUR PROMPTNESS IN THIS MATTER AND I EXPECT NOTHING BUT EXCELLENTS FROM YOUR BUSINESS

40

I was a bit furious when I found out that the place I eat at maybe three times a week ripped me off. I was working and sent my bf in to Taco Bell on Kingshighway in Cape Girardeau, MO 63703. He went inside and ordered a black bean burrito and a chicken burrito and he paid for them both. This was around midnight of 12-29-12 to 12-30-12. This past Saturday evening. After he paid for it, some guy in the back came up and said that they stopped making the black bean burrito at 11pm. They told that to my bf Scott. Then the cashier talked about it to her friend right in front of my bf, because he told me what was said. and I think its absolute crap. They gave him a bean burrito but did not refund his money. Im mad as shit, because this is my favorite place to eat and im poor so you all owe me 70 cents, thats how I see it, but I also think your cashier ripped you all off by pocketing the extra money. So Id look into it.

60

I was at store number 002964 and my order was #317672. My 7 layer burrito did not have cheese or sour cream. I paid for something I did not receive.

60

Hello,
I saw the taco bell ad for 12 tacos for $10. This sign was on the window of the store. 4200 Davie Road, Davie FL. 33314 My bill was $11.65. When I asked, the woman behind the counter said that this store charges $10.99 for the box. I had several children to feed and did not argue for fear of having someone spit in our food. Later that night I went to another store in the same area and was told that I should fill out a complaint. Thank you.
-Sybil
9542603485

60

We just left your store#017412 in Valdosta Ga. We waiting at least 10 mins to get to window while two people ahead of us just left. After paying we waited 5-7 mins more for food. Very long wait. The bean burrito was very dry with LOTS of sauce. Bad service. Bad food.

20

Arrived in the drive through at 12:57am on 1/1/13. 72nd ave in yakima washington! We watched them turn the drive through light off!!! They just stopped taking orders! We sat in line for 25 minutes!!!! It is called customer service! You take care of the customers in the line instead of just ignoring them! An employee should have stepped out of the Side door facing 72nd and explained that the drive through was closed! My order should have been taken and the car behind us, as they arrived at the exact same time. As the cars finally were able to clear out I stopped at the window and told them they should have taken care of the cars in line. The employee stated it is their policy not to leave the building! I am sorry but everyone would have been able to back up their cars and leave if someone could have just stepped out the side door and let everyone know they were closed! I do not think that was leaving the building! That is called customer service! I WANT A CALL BACK From someone that can explain to me why this happened! 509-823-9011 Terri Lamb. I will also be calling the store manager or owner Cindy when the store opens to give her and ear full and I will be asking for a refund of the $100 I spent on gift cards for Christmas! I WILL NOT BE GOING BACK,! You lost good customers over a stupid mistake!!! Very POOR customer service!

40

I went to Taco Bell tonight at the Norfolk, VA location on little creek road. I went through the drive thru and looked and thought all of my $25 order was correct. I got him to find I had only been given one correct item. So I drove back and waited in line to fix my order and was told my order was correct. I got home to realize everything was the same exact hong just a wrong order of nachos added. So even if this was correct the food was cold. So I had to drive all the way back and wait another 30 mins for more wrong food. I left the house at 1 am and at 2:30 I still had no food. They wouldn’t give my money back or a gift card. I am disgusted and will never eat at this location again. Not a good way to bring in the new year.

60

We arrived at the Taco Bell # 005727 in Enterprise ALabama 36330 at 5:15 pm 12/30/2012 we were second person in line with only 3 others sitting down waiting on orders or eating after waiting almost 20 minutes I went up to the cashier and asked were was our order almost 6 other people ordered after us and all received their order he asked and someone shouted in the back we made that order already, I told him if they did the didn’t give it to us . He then told them to make it again and they did in about two minutes and after sitting down with my wife to eat the order was just thrown all together we everything falling out and only one item out of 4 we ordered was right the rest was not what we ordered, we were so disgusted we just threw it all away and left. This is the second time at this facility on a Sunday evening we received the same type of problem. I will NOT go back to this Taco Bell again and we have a lot of family in this area and friends. You all should send a under cover boss to this facility on a Sunday night and see for him or her self how it is run. Sincerly, Mr. John Cammarota

60

Service is very slow ans not so good.I have waited as long as 1/2 hour for food more than once at the Colmar Manor ,Bladnedburg MD Taco Bell.I have been there many times over the years and the past two visits have been the worst.CUSTOMERS WERE GETTING IMPATIENT AND FRUSTRATED AT THE WAIT TIME AS WELL AS MESSED UP ORDERS.I HAVE SEEN WORKERS SLOW POKING IT ,HALF FILLING ORDERS AND WALKING AWAY LIKE THEY FORGOT WHAT THEY WERE DOING,ORDERS UP AND NOT GIVEN TO THE CUSTOMER WITHOUT THE CUSTOMER ASKING.MANY YEARSAGO I WORKED FAST FOOD AND WOULD HAVE BEEN FIRED FOR THIS KIND OF POOR PERFORMANCE.I don’t think I will go back any time soon and business is really bad at this site.

40

December 27,2012 about 830 pm i was in the Susanville CA Taco Bell drive threw. I noticed that there were four cars infront of myself and i have been sitting for about 5 mins then it was my turn to order, at the moment i started to order i started my stop watch, because in the past i know this Taco Bell takes awhile in the drive threw but never started my watch. I was thinking they might be short handed today thats why it is taking a little bit longer to make the food, when i i finally came up to the window and paid for my food i watched the employes. That is when i noticed there were five people working but only one person making food and taking his sweet time doing it taking little breaks every few mins to take a drink of soda. while the other people working were just joking around standing there. when i finally got my food i stoped my watch it took 25 mins and 51 seconds from when i ordered my food to when i got it. I did not even get a sorry we are a lil slow. I would have gotten my food faster at a sit down mexican place. I have talked to other people around the susanville area and they say the same thing there always slow i dont know how this place is still in bussniess when you got a bunch of kids working here with not a care in the world just there for a paycheck.

20

Everytime I go to the taco bell location on 22nd and Wisconsin I’m disatisfied with my purchase, It’s a big difference in the way other taco bell locations make tacos 22nd and Wisconsin location is the worst location in Milwaukee and suburbs,
Out of 12 pack of tacos you might be able to get 6 decent ones, on talking a knife plastic knife full of meat a pinch of lettuce couple shards of tomato And when I say pinch I mean a pinch. It’s like eating a meat flavoured taco shell they need help its the same thing whenever I go there I’m fed up with that location I won’t be going there anymore.
I’m going further out from now on. On south 27th out by Romines they’re pitiful. To whom it may concern.

20

I ordered my food, and there was no line in the drive thru. It was only us and one car in front, that car was at the window for over 20 minutes, until they received their 12 pack of tacos. I was already very upset with that, and then I sat at the window for another 10 minutes before receiving my food, the wait was very unnecessary for my 2 burritos to be made.. So,finally I got my food and both the burritos are very poorely made, they were almost all tortilla shell with nothing on the inside. Plus, they put onions in my bean burrito when I asked them not to!! I am very disappointed in Taco Bell!
-Taylor Anne
Gridley, California

60

i live in brunwick.ga a mile from taco bell which i go to often i and my family were eating when i notice the wallpaper fallen from the wall because of the wall s being saturated with water on all three corners also with black mold yes black mold the worst kind the walls are also warped from water this is something that corperate office needs to action on soon i sorry to say but its the worst taco bell i have ever seen in this condition you can smell mildew and mold water thats behind walls apon inspection you will see this true i have never filed a complaint like this before but i truely enjoy the taco products thanks the oquinns

20

This is about store #W750274 1978E Osceola Parkway Kissimmee FL-32824. We picked our son from school. He was hungery and asked us to take him to Taco Bell. Unfortunately we picked up same Taco Bell location we had bad experience one week earlier. We went to drive thru and there were 3 cars ahead of us.

We had to wait 7.5 minutes at the order before the order taker responded and took our order 2 Bean Burritos and a Shake. after placing order we sat at same spot for another 4 minutes before car ahead move forward By the time we reachead at pick up window it already over 30 minutes. I called the manager.

She came out of her office with two other girls, it seemed there was little party in office totally unaware about service timings and kitchen issues. I asked are you the store manager she said no store manager if off today. I asked her who a District Manager she ignored me and went inside. It seemed the store was running by itself. Just imagine at 4:28 pm after lunch hours.

Transaction time is over 30 minutes What would be during rush hours and how many people would leave without ordering.

Some one has to look into it. I do not think the management team is capable to handle busy periods and manager incharge of the area
take some pain to shop to find out by themselves. But certainly me my family and friends will stay away from this store. Sad to see bad management but what can we do. take our business to some one who can take care.

I hope this message reach to Colonel, who sweat and spend his life to earn reputation. Bad apples tarnishing everything he earned.

20

The current promo is the xxl chalupa you know double meat all that great stuff. We went this evening and ordered 5 got home and opened them you couldn’t even see the meat. They were pathetic. So I dug out the receipt and called the manager and he was willing to replace the order ok cool. But when I said he should do a quality check he informed me everyone that was there had been there for a while and it wasn’t an issue. I just wanted to ask him are you trying to save you food cost because its the end of the month. Even worse you can’t contact corporate or atleast I couldn’t find a way. The whole point is ripping off your customers effects your profit line too.

40

The other day I was on my way in ur taco bell store in belleville Illinois off Carlyle and there were three of your employees sitting in there car smoking marijuana and I had my three little girls with me and it made me very upset and I don’t appreciate you hiring people that use drugs especially on the job I think you should at least drug test people before you hire them and during employment this was me and my family favorite place to go but not anymore please do something about the problem by the way they were all females thank you.

60

My husband and I went to taco bell the other day because they have the fresco menu which is Vegas friendly if you substitute the meat for beans. Anyway I order the fresco burrito supreme with beans instead of meat, i even finished off my order with “no meat no dairy” it took them 4 times to get my order right. The last time we went up to tell the girl the order was still wrong, she grabbed the burritos out of my husbands hands and looked strait at him and said “really?” and thew them in the trash. What makes it worse is, we then went to tell the manager and he told us, that we changed our order and it wasn’t a big deal.

With total disregard for the fact that his employee was out of line and blamed us. If you live in Utah never go to the 7200 south and highland location.

60

I was out late last night and was very hungry. I made a run for the border (Taco Bell). I ordered 4 crunch tacos (Fresco style – no cheese, and add pico). I wasn’t drinking. I vomited 45 minutes after eating. I have been feeling lousy all day with an upset stomach and flu like symptoms. I know it was the food, I should be fine by tomorrow but paid the price for last nights snack!

60

we went to the kfc taco bell in forsyth mo. several times when it first opened.the staff were dirty sloppy and not once did they get my order rite, drive up or inside. we didnt go for a long time aftwr that. two weeks ago i decided to try again. i went inside figuring it would be faster sence the driveup line was so long.got insuide and was greated by a woman that looked like she had sleped in her clothes.i ordered 4 soft shell tacos and 2 hard shell tacos. it appered i was the only one at the counter, and then realized 3 others were wating. one made the good luck coment.the woman in front of me had already been there 30 minutes.i asked her what she ordered,she 6 tacos.

i then waited 45 minutes for my order. they did get it rite but it had been setting on the counter for at least 25 minutes. last friday i was in a hurry and decited to give it one more shot (herd someone else was managing. i went to the driveup and ordered a 3 peice chicken dinner with slaw and pototatoes, and a # 5 which is a natcho bellgrande with 2 hard shell tacos. the girl that took my order aperently got side tracked because a young man came on and sied my total was 6 dollors and some ghange. my quick mind relized he was a little short. i said does that include my natcho belgrande.

he said no it would be 12 dollars and some change.i drove up to the window and about gagged. there was so much crud on and arround the window, paid my bill and hurred home. opened the bag and to my supprise, no tacos. i will never go back to that store again, the store on shepard of the hills expressy is a model store. all stores should me modeled after.

40

The last 3 times I went to the KFC/Taco Bell in Forsyth, Mo. I got the wrong order. We went there when they first opened, and the chicken was the worst ever in a KFC. So we hadnt been back. I saw your ad about the chicken fresca tacos. I tried 2 and liked them. The next three times, I received, 1. 2 beef tacos and an awful burrito type thing, when I ordere 3 chicken fresca tacos. 2. I got 3 crispy beef tacos. 3. I got 4 soft beef tacos again, and I asked if I got my right order this time. The lady at the window said that the supervisor was working the kitchen and sure that the order was right. This KFC franchise should be removed from the present owner.

60

Why would anyone willingly eat taco bell which keeps Imodium in business? Their “taco” meat is like 80/20 ground beef and minced heart/tounge boiled in taco seasoning. Maybe its why gout is making a comeback (lol)? Maybe that’s why she was cranky, she gets paid in all the tacos she could eat and no benefits, so no treatment for the gout and she can’t afford the Imodium. I’d be cranky too if it hurt to walk and I had to clench my cheeks all the time. All the regulars prolly have gout too and they’re cranky.

Maybe they should serve some free zanax and Imodium with every meal and everyone would be happy? Maybe next time you go into taco bell you should bring in a bottle with you and you’ll get better service? Maybe I need to go take a bottle brush to my brain now to get all that visual out of my head. I think Taco Bell is just a grade about dog meat, or maybe it’s a grade below dog meat, lol. Funny how people will eat anything as long as you pour on enough saucey sauce on top!

‘Scuse me, gotta go (lol)

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