Taco Bell Complaints Continued... (Page 3)523+ reviews added so far. Upset? Call Taco Bell corporate: 1-800-TACO BELL
I waited 25 minutes for my order eating in. I got 95 cents in change in nickles as no one would get change. The place was filthy. the kitchen area floor was covered with food, bags. etc. No one was cleaning tables, in fact two customers cleaned off tables so people could sit down. I ordered chips and cheese with my tacos and I had maybe 5 chips I could dip in the cheese. There was no napkins, even when told there was no napkins. It will be along time before I go into this taco bell again. People were leaving with out there food and some where asking for there money back.
I WENT THIS MORNING AROUND 7:05AM AND DROVE THRU DRIVE THRU, NO ANSWER FOR ABOUT 3 MINUTES. I FINALLY DROVE TO THE GLASS WINDOW AND A GENTLEMEN WAS APPARENTLY ON THE CASH REGISTER TAKING CARE OF A CUSTOMER. AFTER 10 MINUTES HE FINALLY CAME TO WINDOW AND TOLD ME THAT THEY DID NOT HAVE ANY EGGS ONLY POTATOES. WOW! YOU'D THINK THAT THEY WOULD KNOW THIS A DAY BEFORE KNOWING THAT THEY GET ALOT OF BUSINESS IN THE MORNING!!
On 1-20-18 We ordered 2 bean burritos, chicken mini wrap and a doritos nacho supreme. The burritos were so small that the 2 of them might would make the size of what is usually served. The wrap was small and very thin but what was there was tasty. Doritos taco was good too. We ordered through the drive thru and my husband said is it all in there because the bag felt too light for what we ordered but I checked and all was in there just very small portions. We will not go to this location again for it's not worth the money spent for such little portions.
This is the 2nd time contacting you about this problem. I called also and I was told that I was going to receive some coupons in the mail but today is 2-15-18 and I didn't receive anything yet.
Lynda Colson 29 Pike trail Arnold,Mo. 63010
Taco Bell 2212 S 1300 E Salt Lake City - I had a very large order and was placing it at the drive-up window when the taco bell employee told me to hurray up because there was a time limit at the drive up window. There was no one in line behind me - I canceled my order and left. When I called to speak with a manager he could have cared less. I went to a 2nd Taco Bell 621 E 400 S Salt Lake City - told the drive up window employee that I had a large order and was told they could only take 2 orders at the drive-up. I let him know that my order was very large, but just one order. I was charged for guacamole and sour cream for the Mexican Pizza, but, they did not bother to give it to me (you just made money for nothing) I also had to remind them to give me the drinks I ordered and paid for. I have not patronized Taco Bell for a very long time, and it will be an extremely long time before I patronize them again. Evidently you do not need customers or business. I will be sharing my terrible experience and service with many, many, many people.
ssaturday 01/27/18 to store on hampden and tower red ,aur colo the mgr is mary travis i asked the super is the WORST ever of any around us and this is ALWAYS. I had sit in line for 1.2 hr to get my order becausem3 cars head had trouble with their order and they just sit instead of moving them to the front. These orders were big and took a long time after the 1st they too 10mins to fill the two infront of me why with all that hold time can't they have orders reDY WHEN I GOT TO THE WINDOW MY OrDER WAS NOT COMPLETE SO I HAD TO WAIT I looked in the window there were only 2 people in the whole restaurant then I loud hear nothing but laughing going on and the young man at the window was annoyed so he shut the window so i dn't keep hearing it when i asked for the mgr name he dn't know so had to go to the office where i am sure the mgr was sitting or laughing not watching that there were 8 cars behind me and i have already sat 1/2 hr i dn't want to do this but this is very common here and most time the orders are wrong please take care of this it is a busy store for many years and needs a real mgr to supervise these kids facebook would have a hay day over this by the way i usually spend 12 to 20 dollars each time
On the night of January 27th me and my wife went to the Taco Bell in Maysville,KY and spent about $20. The food was ok despite the fact I had to take my nacho fries ( the main reason I went there to begin with) back because they where cold! The person working the front register and cleaning the dining room was walking around in the dining room complaining about the store and how bad it sucks the whole time we were inside, not very quietly either. Also, before we left we ended up being insulted, yelled at, and told to pretty much leave by that same person! In short I have never had a more horrific experience at a restaurant in my entire life! If we ever decide to return and are greeted by that same employee we will most certainly be leaving!! If anyone would like to speak to me about this my name is Jerry Davis and my telephone number is (606) 584-0957.
THE CUSTOMER SERVCE AT THIS LOCATION IS HORRIBLE. Ordered the new fries which had about 5 fries and I asked for the manager and her response is well there are complaints across the US and that’s what we have to do..so if you don’t want them give me them back and I will give you a dollar. How is this girl a manager!?!? Also while sitting inside I see two different oeople leave and go back in because they messed up theirs order. Something has changed at this Taco Bell and it is ruining the place. I can’t even tell you how many times I get take out and get home to have food I ordered and paid for missing!! SOMEONE REPLACE THIS MANAGEMENT AT THIS SPRINGBORO LOCATION ALREADY
My frito burrito has no Fritos. We are not driving all the way back up there.
i just left your taco bell 030166 ordered a chicken quesadilla to go. it was burned so i gave it back to the counter person. was told they would make me another. what i got home with was two slices from the one i handed in & two slices of a new one. that is not right. you will lose me as a customer. the order number is 142954 also said my number is 154
My order was wrong and the people in charge didn't care or fix it I was only white person there and had to wait till they served all black customers first and it is not the first time will not ever come back
Went in to get food for me amd my family and I order k10 7.99 with 3 piece chicken with 2 sides and a biscuit and a drink. When i order I always check my food because it is always wrong or missing something. I open the box of chicken and found 3- 2inch size of chicke legs 2 sides mash potatoes and mac and cheese no biscuit. Asked the girl that took my order it soupose to be a thigh and she said no look at the picture i said excuse me you look. She went to talk to the manager and Edwardo didnt say nothing to me so I said I want my Money and toss the money at me and grab the food and left not saying nothing. Very ruxr customer service.
I went through the Taco Bell drive-thru near my home tonight, and for the 5th time in the last 18 months, they got my order wrong. I gave everyone else their food, but I took mine and went back to the location to get the item they left out of my bag. When I arrived I explained the problem, and noted that now my food would be cold because of their error. The supervisor offered an order of cinnamon twists or a drink as an apology. I accepted. When the employee brought the food, they did not replace my cold food. I insisted it be replaced. When I finally got home with the food, I gave my daughter her food and the "twists", then went to eat my food. My daughter handed me back the bag of "twists", because it was not twists, it was tacitos and cheese sauce. My daughter is a vegetarian. There is no way I would have accepted an offer of tacitos. I understand that being the branch located next to the freeway makes it a busy location, but this is ridiculous! I've even been told by others who used to work there, that there is a "game" the staff is known to play where they intentionally screw-up the drive-thru orders, expecting that often the customers will be long gone before the "mistake" is discovered, therefore they won't bother to come back to get it fixed. I didn't use to believe this claim, but as this has happened so many times to me alone, I can't help but believe it! This is FAR from acceptable! Taco Bell used to be my favorite. Not anymore! Plus, now I can't even give you a transaction number, as the supervisor took my receipt and never returned it to me.
While enjoying a meal before going to work, employees at the Plainfield Taco Bell were having a loud, heated argument in the back, behind the counter. Customers and other employees were watching the incident very uncomfortably. Some customers left without placing their order. It was very unprofessional.
a few weeks ago I visited the taco bell #032307 I orderd the $5 meal and specified no whip cream on the gordia crunch.i opened it and it had some white cream on it.the cashier adreaun k took it to the acting manager who responded in a very harsh and rude way that it wasn't sour cream.i politely stated that Id prefer no cream of any type no ranch etc.she rolled hers eyes and mumbled something under her breath.i didn't say anything I just got my food and ate.if these workers don't like what they do then waste management is hiring
I went thru drive thru taco bell in Newport,arkansas hwy 67 on 301 I place a order I wanted 4 burritos I drove up to window this chubby black lady was very rude towards me I gave her the money she handed or should I say shoved at me I look in bag only 2 burritos she slam the window shut and I trying get her to open window well she did and I said I order 4 burritos she said screen shows 2 and slam window again I still sit there she opens window and goes screem whats ur problem and I said can I please get 2 more burritos please she screem loud at me u order 2 u got 2 that's all u can get real loud and rude I had no choice to pull away cause cars was behind me I couldn't go in cause I have breast cancer stage 4 very sick it made me scared to go back to any taco bell if that's how I was gonna get treated I'm 57 year old woman dying with cancer that was just uncalled for made me start shaking to where I couldn't even drive . I call a lawyer he said if the complaint department couldn't do something he would . that was just down right wrong . I eat taco bell for years . I thought I was gonna have go to hospital over this matter. thank you for your time hope this wont happen to another person they have a heartattach thank you again.
10-25-2017 2;15 pm
Bad attitude from managers every time we go there they messed up our order rude and disrespectful when asked to fix the order and half the time the food is cold when we eat it there u can call me at 317 419 4634 this at the Taco Bell on West Washington Street & Lynhurst in Indianapolis Indiana 46241 i am to the point i am going to stop eating there all together and tell my friends and family not to eat there anymore.
Went in to the taco bell location at Perkins Rd and Essen Ln during shift change. I ordered the crispy chicken quesadilla 5 dollar box. I waited 17 minutes for my meal while they made meals for all of the people that were getting off of their shift and ordered at least 4 minutes after I had, they all (5) got their meals before I did. I asked the manager about my meal and he told me that they were making it now 17 minutes later? WTF? I ask for a corporate number and was told they don't have one. Will never go here again! People that I know that usdd to go here feel the same way. Quality and customer service is non existent here.
this makes 3 times in the last month I have gone to taco bell in Wilmington, ohio, 45177 to get something to eat and the first time we got there at 10:30 a.m. and were met outside by an employee who said no manager had shown up and they were still closed and couldn't get in. the second time we went had to wait for over ten minutes just to get waited on as the first guy couldn't figure out how to work the register so he walked off and we stood there until a girl walked up and asked if we had been waited on and we said no and she said well someone would be there in a minute and walked off. third time placed my order and while waiting told guy at the register that pop was all over the floor and he said yeah he knew and did nothing. people behind me placed a big order and received their order and another person placed an order and they all received their orders and I asked if they had forgotten my order and the guy said no but I still had no order so then the manager came up and checked the screen and said here is his order you forgot his order but she had the order wrong too. so I told them to give me my money back and I would NOT be back. you need a new manager and some employees who actually care about their work.
My family and myself frequent this location maybe once a week (not any longer) so on our visit there on 10/06/2017 we went inside and order our food when it was ready we got it and went home which is in Gaston. Well once home we found out our order was completely wrong so my wife immediately calls the store and talks to a manager that manager apologizes and offers to remake our order however I’m all the way in Gaston and I’m not making another trip to red bank so the manager states that she will put my wife’s name down so next time she came in that the store would make the order correct.
So my wife and kids went to the taco bell in red bank on 10/19/2017 as they were running some other errands in the area to get our corrected order that was promised to us. Unfortunately it could not have been the same manager as my wife spoke to on 10/06/2017 because the managers first reaction was like she is lying and then tells my wife that she does not see her name so my wife told her to call the other manager which this manager say she is going to and comes back to the front of the store and said yes I spoke to her do you want your order my wife replies yes. So my wife and kids now have been waiting almost 1hr my daughter goes up to the counter and ask how much longer they tell her 10 mins. Still waiting over that 10 mins so my wife ask how much longer for my order the manager then states oh I got him making them now. The lady already lied to my daughter talking about 10 mins so my wife says something about contacting the corporate office on the staff to the manager which her name is latoya I would like actions taken against her and the staff on the evening of 10/19/2017 approximately 6:00 - 730pm
then they called the local sheriff's department because they wanted my family to leave never had an experience like this before an we were regular costumers but not any longer.
The food was great but the cleanliness was bad. We sat in three different sticky covered chairs. The table you couldn't touch it was so dirty. I started looking around and the entire place needs cleaned. Top to bottom. They need to soap the rags and clean and rinse the furniture better. My code on the receipt is 8630-3127-1084-3012 It was in Hamilton, OH
When you eat out you shouldn't have to worry about going home and washing your clothes.
On Thursday Oct 12.2017 i was heading out of town i was to far to go back. i ordered 3 mexican pizza combos they were soggy some didn't have very much in was not happy 2 burrito supremes 1 had no sour cream.i ordered the varietytaco pack half nacho cheese doritos locos tacos they was all origanal crunchy tacos. i had to except the order counldnt go back i love Taco Bell but was not happy sorry to complain but it needs to get things in order
I bought a chicken burrito and ate about half. As I was swallowing, I thought I was swallowing a hard piece of chicken. I then could not breath. I ran to my GM at work and she gave my the Heimlich. I spat out a piece of plastic bag that was beginning t opening up i my throat. I then vomited. I am now waiting for corporate to call me back
Hello my family and I went to our local taco bell we love your food! Our order wasn't complete I ordered the Doito cheese tacos,two double decker supreme with two mtn baha freeze drinks and was missing a drink along with a meal. The worker had an attitude and want very helpful the wait was long so my husband decided we should leave because it didn't seem like our order was gonna be completed. Very disappointing especially since I've gone to taco bell a lot during my pregnancy.
I'm from Louisiana staying in kingfisher Oklahoma and the people here doesn't know how to make the right right stuff to put into a toco supreme plus we got food poison off the stuff we ate
The people that work in there are rude and really don't care I will be calling the health department on the one here
WHY no sacks or bags to carry your purchase home in. I purchased a Taco Salad which was put in box, also some other Tacos and Burritos THESE WERE IN A SMALL PAPER BAG, I wanted a sack, bag, or something large enough to carry all of it home in - the manager told me they had NOTHING. You used to have at least a plastic bag for me. NOT THIS TIME. Even a larger paper bag would have accommodated my purchases. THIS IS A BIG DEAL.
WHAT IF I HAD PURCHASED TWO TACO SALADS, Tacos ad Burritos - NO WAY could I have handled it all, including sodas. You need to provide a sack of some kind so that people can easily have take out orders, without having to juggle two or three items. I GUESS I WILL have to cease ordering your taco salads, or even quit buying your gift cards. I NEED A LARGER BAG FOR ALL MY PURCHASES - OR ELSE I WILL BE FORCED TO NO LONGER BUY YOUR TACOS - WHICH I DEARLY LOVE - BUT THERE IF LIFE AFTER TACO BELL!
I would appreciate a quick reply oh, b- just purchased another one of your gift cards, but this will be the last $25.00 I spend. GUESS I WILL HAVE TO START TAKING IN MY OWN BAG - TO FINISH OUT THIS GIFT CARD.
On September 17,2017, my husband and I ordered 1 Crunchwap Supreme and 1Beef XXL GSB, cashier Lourdes and order number 350928. When I opened my crunchwrap, there was very, very little meat. My husband took it back and there were four girls there and the manager. The one girl, with a star tattoo behind her ear kept arguing. A second crunchwrap was then given to my husband and he brought it home. Same thing. I decided to go down there to see what was going on. As I entered Taco Bell, three employees and the manager were there. I said what's going on here, I ordered a crunchwrap supreme and there is very little meat. The girl with the tattoo started arguing right away. I asked for the manager and she was one of the females standing there. I let the girls know I was going to video the conversation and the shortest one started walking an yelling, You can't record us, this is illegal and I'm going to call the cops. I said go ahead and call the cops. Needless to say, she did not call the cops. I then asked this person, if I could speak to the person in charge of this Taco Bell. With a smirk this short female said, it's his day off so you can't talk to him.
I proceeded to talk to the manager and let her know that she was the manager and could not let these girls tell her what to do. I told her, my husband is an Associate Warden at a prison and I am a teacher and there is no need for this. The manager kept apologizing for the girls and said she would make me another wrap. There was no need for this escalation with a customer. Very poor employees. 661-619-2171
Taco Bell 028578
I live very close to this Taco Bell and have numerous problems, this is just the latest. Ordered a 12 pack Cinnabon left and when we opened the bag we had 11 and they were hard and cold. They are suppose to open at 7:00 and on many occasions do not open until 7:15 or later. One week ago we ordered 12 pack Cinnabons and were told there wasn't any cooked and they were not cooking any just for us. Service there is pretty poor sometimes, they can be rude.
I love Taco Bell and I hate the fact that I can not eat there.
Please help to make this Taco Bell and better place that people want to go to.
one of the RGM's by the name of faith hunter is a very rude and disrespectful to a lot of the workers there at the taco bell on 104th in melody. we as workers don't know how to deal or approach her without having more problems from her. she had promoted an employee by the name of Stephanie to be an assistant manager to an RGM as well but has not even attempted to train her for the position and is very rude to her while at work. we as workers was told we could have a free drink cause were all working so one of the older lady's that we work with gave 3 girls one water cup each and faith hunter turned to that older lady and said that if she wanted to keep her job, that she had better not do it again. the older lady that we work with has a hard time walking fast so since how she wasn't walking fast enough for faith, faith grabs her by the apron and pulls her out of the way. we were told that we weren't allowed to work at the same store with our best friends, family members, or have any type of relation that we cant work with them well she has brought one female from florida and they work the same hours together and is bringing another friend or family member from there to , to work together as well. she has also been taking dry goods from the store when she leaves to go home, that's theft. so why do all the team members getting in trouble by her for little things when faith has been doing the most can somebody explain that one to me?
I recently was in a rush, went to establishment in Woodbridge, VA through drive through. No one in line in front or behind. Asked for assistance with menu needing on salads the one with least calories and carbs. I was told I would have to go in and look at the menu because she didn't know. Called manager and was told staff doesn't know menu and that information is for guest dinning in only. How sad. I left and went to Taco Bell and even though they had a line gave me information and suggested ways to lower carbs for healthy meal and offered me free water.
O stars. The store in New Lenox, IL is a flat out joke. Now 2 times in a row short food. Who determines the size and weight of a supposed 1/2 lb burrito? Tired of being shorted and ripped off this store is bad news. No consistency at all. Nacho cheese container less than 1/3 full. Looks like el burrito loco from now on. This restaurant needs new management. You owe me money.
My girlfriend and I got food from the drive thru and when we got home and started eating, the food tasted funny. We only ate about half of it and threw it away. I looked for the receipt and realized the clerk never gave me one. Later that night I started to have really bad stomach pains and sweating. My girlfriend started to have the same symptoms the next morning. We were both in pain and spent some time in the bathroom between that night and the morning after.
I called and spoke with the manager at the location and she basically told me it wasn't her problem and there was nothing to investigate because no one else complained. She basically dismissed my complaint and had no regard for the pain I had endured the previous night. I run a business and this is not how a business should treat a customer with a serious health complaint. I need to hear back from someone about this issue. At Taco Bell 829 Russell Pkwy. Warner Robbins, Ga, 31088
Went to taco bell springfield, TN at 10:43p on 7-23-2016 waited in line until 10:56 before even getting to the order area and then was told it would be 20 min. before I could order they were out of everything, I left and went back 1 hour later was in line again for 10min. before getting to the order area and was told they were closed. I commented that I thought you were open till 2am on weekends and the gentleman replied no we started closing at 12 midnight as of tonight. So when I got back to work I looked it up on the website and it says they are still open till 2am.
If your employees can't keep up with making and preparing your product or they run out something then maybe they need to be replaced with someone who can keep up or be given extra workers on the weekends when its busier and order extra stuff/and prepare extra so they don't run out. In the 2 times I was there on this night I watched them turn away 17 cars which is business you lose.
I walked in before 6:30 pm on Tuesday night June 28,2916. I had my daughter in law and three cranky kids that were very hungry after spending the day at a daycare. When we started giving the order the clerk asked another lady how long it will be. The lady said about fifteen minutes! For a fast food restaurant? Get real! Well, they lost the five of us plus a single guy. We left and we t to the hikes point restaurant. In and out no problem. Also a lot cleaner than the Jefferson town store. Someone needs to get production up and running or get a new manager.
The Lake Highlands area of NE Dallas is an upscale area. I would expect even fast food restaurants to have some of their best employees working there. The majority speak little to no English. Those who do speak English are insolent or disinterested at best. We check every order because there is a 90% chance something is wrong. When the food is returned, the employee stands and stares as if to say " what do you want me to do about it" Tonight we ordered a multitude of items. I'm going to try and attach a pic of my tostada.
It looks like someone vomited on it. I'm assuming hot liquid cheese, but who can say for sure...all of my friends refuse to eat at TB, citing the low grade ingredients. I've always liked Taco Bell, but I have to say, I think now I'm done. So tired of the crappy service, messed up orders. PLEASE send someone undercover to the store on Walnut Hill Lane DallasTX 75238.
The quality of the food has gone down in the past few months at our location. The kids working inside are more Interested in playing with each other. The shredded chicken mini quesa no longer has sauce unless you ask and then are charged .40 each. The chicken is in there and a half teaspoon of sauce on one end. This has happened more than a few times. Look at the crusty bean burrito. Tired of it. Washington Missouri location.
Went to Taco Bell # 023298 at 2403 Hiawassee Rd. in Orlando Fl. last night 5/8/16 at about 9:45 PM and waited over 30 minutes in the drive through lane. After 15 minutes I went to the front door to go inside and it was locked. Went back to my car and waited another 20 minutes to get my order. Finally was able to leave at 10:20 PM. Worst customer service EVER. My order number was 328321 and the cashier was Laetrice S. Will NOT be returning to Taco Bell anytime soon.
Went in to the Taco Bell on Foothill Blvd in Rancho Cucamunga on Friday 2-12-16. I ordered my food then asked to use the bathroom. They unlocked it and it was disgusting splattered crap on the toilet in plan view. Got my food and started looking around filthy Windows, counters, floors everything. Parking lot trash all over. Take some pride and get a manager that cares. DISGUSTING.
At 8:22 pm order number 309177 my wife Ashley Sinclair was in in the drive thru placing our order. The young lady took our order but made a mistake, which is no big deal. My wife told her again we need to add an order or rice and beans and still the young lady had a had time hearing my wife. Some lady other than the one that was taking our order came across the intercom and said, "B**** it's just rice and beans, place your order or pull to the window" my wife said pardon me in shock and the same quote was repeated.
My wife demanded to speak to the manager and the young lady that originally took our order said ma'am can you please take your food we have other customers. My wife again said get your manager. The manager came over laughing with his name tag backward and said "what's your problem ma'am?" My wife said I don't have a problem but I will not tolerate being talked to in the fashion the young lady spoke to me.
My wife asked his name and he plainly said "I'm the manager" she then asked what was the young lady's name that cursed at her and he said her name is "girl", here are some coupons for free tacos please leave. She said I don't want the tacos I want something done about this unacceptable behavior. He said you eat your tacos, I'll handle this. Is that a deal? My question is this how things or done? Is this your customer service? The guy never gave a name or nothing and was laughing the entire time. I want to be contacted immediately from corporate or the franchise owner. This will not be tolerated!
I wasn't the one to go to Taco Bell for this incident, but I know someone who went today. I overheard this. They had to go inside to pay for their food due to drive thru not moving. When they got their credit card back, the cashier giving the card back dropped the card on the counter by accident, and a bunch of white powder fell out of the cashiers hand all over the card. It's unclear why this situation even occurred, but the person paying suspected it to be drugs (their guess was cocaine). The cashier merely gave a scornful look, as if that person did nothing wrong and was eavesdropped on. This incident occurred today (31 Jan 2016) at Altus, OK.
I used to eat here all the time. The quality of this food has been deplorable for the past many months, I have heard so many negative opinions about the service in general, and now this? I just ate here yesterday, the rice tasted disgusting like someone was smoking over my food as it was being made and no sauce. The food was awful, the burritos/wraps/etc. are not being fully filled, and service takes forever. Personnel seem to just not care. I refuse to eat here anymore until an investigation occurs, personnel are fired, and retrained.
Family requested Taco Bell for dinner last night. I went to the drive up and it did take awhile for someone to answer. I warned the young man that I had a large order and he said okay and I placed the order for $29.65. The freeze machine was still broken and has been for a few weeks now. I got my order and then pulled over in a parking lot to check the order and it was not correct. I went back through the line and also requested mild and hot sauce.
They were out of mild sauce. I was charged for my order but it was five items short. So I did get my items and hot sauce only. He also said they were short handed. In addition, the register needs a new ribbon or cartridge because it also has not worked correctly for a few weeks you cannot read it. I don't know if the owner or managers are not aware of these problems but I think you have some issues. I know that things go wrong and machines break but nothing is getting fixed at this place. I think that we will wait a long time before we get our dinner at Taco Bell, the kids love it but I did not like taking home a very cold dinner. This Taco Bell is located at 7100 W. 119th St., Overland Park, KS 66213.
My dad and I went to taco bell , but the door was locked. My dad pulled on it and the woman said go to the drive thru. When we went to the drive thru my dad asked why there wasn't a sign on the door or somewhere else that said go to the drive thru without getting out of the vehicle. Then we couldn't read menu board cause there was ice on it. The woman said she asked the manager and said and done nothing. Then my dad said well all it takes is paper and pen. Taco Bell 024204 2650 McIngvale Rd. Hernando, MS 38632.
I was wondering if only employees and managers are allowed to take free food home? I have seen a manager take bags and bags of food and not ring it up.....is this being offered to the public as well? Store in mcallen texas, on 10th street, manager gloria. She is also very vulgar and disrespectful to employees. Again i would like to know how we,the public, may receive free food too?
The service was ok. But I have a problem with Taco Bells prices and the way they post the menu. I ordered a potato wrap that I thought was going to have plenty of steak in it. But only got a real thin layer of steak with cold potatoes and bits of bacon. Hmm not worth 4.99. It was suppose to be the Steak/Potato Boss Wrap. That's a joke. I can get two combination burritos at Del Taco for 5.00 bucks and be totally content. Look at the picture, do u see Steak? Very little.
First I had to sit in line outside for 10 mins.because they were slow answering the speaker for all of us in line--3 vehicles drove off after waiting so long. Then when she answered the speaker, she asked me to wait 1 moment which turned out to be 5 mins. I would have drove off myself but my son loves to eat here. I finally ordered having to repeat the order twice which she finally got correct. Then another long wait---several mins again. It wouldn't be so bad if they had enough employees working--I only saw 3 young people working--very hectic in there. Then when I finally got my order, the man handed it to me and didn't verify the order. I drove home--opened the sack and I had someones order but had my correct receipt with it. I drove back down there and waited again.
Finally got to report the mistake and the girl acted strange-I repeated the order-she took the sack and my receipt. She asked a man to help me--He asked if I ordered something different ( 2 fiery tacos), I repeated my order and told him she took the food and receipt, he said ok and asked me to pull up front. I waited 10 more minutes. I finally went in to see what the problem was and the girl was blaming me to the man that I ordered those fiery tacos, and I told him to read my receipt--they corrected it and I finally got my order. We eat here a lot, and occasionally have to wait awhile, but this night crew needs help .We probably won't be back for awhile. Not to mention someone else didn't get their order because it had gone to me at the start. I am not a complainer but this was ridiculous and uncalled for.
I went to taco bell in my town and ask to order a cantina bowel and they told me that they don't serve them after 9 pm and I ask when did you stop cause I stop here 3-4 times a week to get them after I get off work at 11 pm the cashier told me she didn't know but we not to tonight. My thing is if you stop serving something 9 then why don't you have it on the menu are at less tell your people so they will know what to tell the customer. I far one will not shop at Byram Ms. taco bell again cause they are just rude and don't know too how to inform the customer.
Sunday, November 8, 2015, between 5:00pm and 5:45pm. 1022 W Shady Grove Rd, Irving Texas 75060. I was in line almost 45 minutes. There were 6 cars in front of me. It is getting to where it takes that long no matter what day or time it is. I don't know if they don't have enough employees or what, but it ridiculous at the amount of time it takes to get your order. When I finished placing my order, I was told to pay at the first window. When I got to that window, no one was there, or ever came there. When I got to the second window, it took a while just to pay, but the young man was very nice. I asked if they were short handed and he said yes. He apologized several times and offered me a free soda. The ONLY reason I continue to go there is this is the only fast food restaurant close to my home, but I could have driven to Beltline Rd and back in THAT amount of time!! Please check this out and it would be greatly appreciated if something could be done to speed up the process.
I do not have a complaint other then I really don't like the website when I want to leave a message, for I went to Taco Bell 020143, that's in Jackson Missouri, the time was 6:01 on Friday November 6, and my cashier was Kiersten G, but yet another women helped her, I have to say what an outstanding 2 girls. Yes I went to the drive threw and the car in front of me ordered I feel half the store, but it didn't matter. I was greeted with a smile hello and they actually acted like they liked their jobs. Please tell them outstanding! people like that makes the business.
On Thursday October 1, I ordered from store # 002509 in South Charleston Wv. I had stopped going to this Taco Bell location in the past because of issues with food orders. However, I went against my better judgement and went through the drive thru. I have food allergies, tomatoes and avacodes make blisters in my mouth that require Silver Nitrate to be used (expensive and painful). My order number was 347614. I ordered a steak cantina burrito with. my order.. Also, a tostada with no tomatoes. I made it perfectly clear during my order that I have a food allergy and that my orders are always wrong at this location. 'please make sure that it is correct'! 'No problem', I was told. At the screen upon confirmation of my order, I explained that it had no tomatoes. Again, I was told it was taken care of. At the window, I said for the THIRD time that I have an allergy. Again, I was told it was taken care of.
Lo and behold, when I got back to my job I had a chicken cantina burrito AND it was loaded with Avocado, but I had bitten into it. So I checked the tostada and guess what? Tomatoes! I submitted my complaint online at thebell.com and no response! and that was after trying for 2 hours calling the store to speak to a manager. This is unacceptable. There are no excuses for food preparation to be wrong after confirming 3 times. I will not EVER use this location! There are no excuses on this matter, I also have photo evidence as well as witness'. The following day, I had to go to a provider to get Silver Nitrate and missed an hour of work. Thank God, I do not anaphylaxis allergies to these ingredients because this is borderline negligence.
I have a picture of my food. It's absolutely horrible. For example my nacho chips its just chips with like sprinkles of nothing. It taste like they made it and let it sit out for hours and re headed it. Definitely not satisfied what so ever with my order and I had a family member give me a ride. So I'm not about to go back. Plus the person at the drive through window was so rude. She was laughing over the speaker and pretty much through my food at me. I just spent over 20 dollars there. I am not very happy right now!
I waited for over forty-five minutes for an order. I could not get any response. It was crowded but that is not acceptable. If I had not paid I would have walked out. When I finally got my order which was over ten dollars I had two tacos with broken shells. Had to eat them with a fork which none was available. Mexican pizza was not barely cooked and others was cold not even cheese melted. I usually visit Taco Bell at least three times a week but I think that will change and go to another place instead. This is the worst customer service I have ever experienced!
In Iowa City, I bought a 12 pk box of tacos...and 3 fire tacos. I live quite a distance from taco bell and upon eating our food...one of the kids noticed that there were pieces of potatoes inside of the taco instead of the beef we ordered. then we opened the entire meal and found that 5 of the tacos had potatoes instead of meat. we drove back to the establishment and complained to the manager..Nick...not only was he rude...he allowed the other employees to have their say in the fact that they were giving us 5 tacos...which now we are afraid to eat for fear that they have at the very least spit in or on them...i spent $16 on a meal that we have now thrown in the garbage. I do not play with my food and do not want anyone else to do it either.
If this was a joke it was not funny to me....how many other costumers had the same problem and ate the meal without noticing this. What I should be doing is calling the Police...instead I will be calling back to that store to speak to a day manager as the rude Nick gave no satisfaction on this situation. I would like to be reimbursed for my meal with an apology or I will call the Police along with seeing that the local newspapers puts something in a column about this,,, I will put this on all of the social media sites that I can find. I will share my complaint that this store has rude and nasty employees and see if we can gather some people to boycott the store. I am ashamed that this store is BLACK run, and I am black is this how we act and treat this community. Now I will go to McDonald's to feed my family tonight.
Got my niece a $15.00 Taco Bell gift card for her birthday. She tried using it for her lunch at Taco Bell today at Ukiah ca. 95482. She was told they do not accept refillable gift cards in Ukiah. My niece went without lunch today. At the same time I purchased the same type card for my friends birthday which is this Sunday. Oh Great. Now I am out $30.00. How can you sell gift cards and we can't use them.
I love Taco Bell. Me and my girlfriends meet every Thursday at noon. I am very upset over this. How do I get my $30.00 back?
Ok. We stopped at the Standish, Mi Taco Bell Monday, 10/5/2015. As I was exiting our truck I put one foot down and slipped on what looked to be a mixture of oil and rain. I told the cashier what had happened. She looked totally unconcerned and said ok she'll tell manager. Not wanting to slip again my husband went to bring the truck to the door. He talked to a male employee in the parking lot. Showed him where I fell and how slippery it was. We'll another unconcerned employee. We came back a some hrs later and nothing had been done! I am alright, sore, but alright. If I had really gotten hurt I would be suing. Not just to sue but to let these people know that they need to make their workplace safe for their customers!
I have been a customer at the Normandy St. Taco Bell in Jacksonville, Fl. 32205 for years but lately there is a noticeable deterioration in food quality and service. Several weeks ago I ordered a taco salad and had to return it for lack of meat. Today I got two soft tacos and both tasted as if they were full of rice or something similar mixed in with the beef. Actually it did not even look like beef. Very unsavory and left a distinctly unpleasant taste in my mouth. The taco itself was not large enough to completely cover the filling. While my service was OK, as I was waiting for my tacos inside the store, a woman brought back a salad which she opened and showed them there was nothing but lettuce. The clerk took it to the back and returned it to the lady who again opened it and put it back on the counter and asked for her money as nothing apparently had been added. The clerk gave the to her but not before saying the lady had thrown it on the counter. A very unpleasant scene. I will think twice before returning there.
The Taco Bell in Paragould, Arkansas is the focus of my complaint. I ordered a chicken cantina bowl. I found no chicken in my food. I went to the person at the cash register. I told him there was no chicken in my chicken cantina bowl. Mostly I wanted him to know the person putting them together wasn't doing it correctly. He just looked at me and said "well, ma'am, this is fast food and it isn't consistent." Gosh, I guess expecting to get what I paid for is expecting too much. I wonder if Taco Bueno supports this attitude among its employees.
I bought 6 hard shell tacos from the drive though on green bay road in Sturgeon Bay Wisconsin today (8/25/2015) When I got home my wife said there is hardly any meat or cheese in them. she was right they were about 90% lettuce . Bless you taco bell but "where's the beef".
After waiting for about 5 minutes for anyone to come to the counter, I placed my order. I had wanted a freeze but was told the machine was out of order so I told them I just wanted water then. While waiting for my order (which took about 10 minutes) i looked at my receipt and saw I had been charged 1.49 for the water. Again I waited a few minutes when someone finally came to the counter and I told them what happened and the response was ...oops! They then told me to just get a drink. I didn't want a drink which I explained to them so they said well then pick something off the dollar menu? Okay, so I was very tired and getting frustrated so I said I would take another taco.
When my order was Finally up front I asked what was in the bag and they repeated my original order without the extra taco I was suppose to get to compensate for the charge for the water. Which by the way was not an even trade-off. The young man came back with a soft taco and told me that was all he had. Really? While all this was going on someone came in that had been in the drive thru that didn't get all his order and someone else also at the counter with their receipt. I think this facility in Pearland had new workers that evening and no one was there that knew what the heck was going on!! Ridiculous!
I ordered the Doubledilla, it is steak and cheese on a tortilla supposed to be double meat, the cost is $4.99 or five dollars and change with tax for the sandwich a few chips and a small container of salsa. What I got was a large tortilla with steak and cheese folded in half and cut into 4 pieces, all of the steak and cheese were in the middle two slices and there wasn't much in them. There were a total of 3 small pieces of meat in the two outside slices.
The kids that were running the place acted like they were totally lost and confused as to what was going on and the manager who looked about 17 was more lost than anyone. All in all it was a bad experience. The service was bad, there were complaining customers (I didn't complain at the site) and the kitchen wasn't clean. I don't spend a lot of money at Taco Bell but you can be sure that it will be a last resort from now on.
FYI this is the Taco Bell KFC in Ardmore Tennessee,
My daughter worked for Taco Bell in Redding Calif. The Manager, Nick, was very rude to my daughter. He belittled her, changed her schedule constantly. He puts her down in front of other employees. There was blood in the bathroom, told her to go clean it. He did not giver her proper equipment or protective wear. My daughter quit, now she has depression and anxiety. He also is not giving her a decent recommendation.
She worked very hard and was dependable. I feel like he was not happy with her and should have fired her. Instead he kept her on to verbally abuse her. I am going to make this public where we live.
April 26, 2015 My husband and 4 friends wanted to dine at the New Taco Bell in Lincoln. All of us chose Taco Bell after church feeling it was a great idea. Unfortunately, I have misplaced my receipt. But you can check with this location on some of the information I am going to share. The goal of me submitting this complaint is for management to step up and give adequate customer service along with quality food.
The most disappointing poor service was waiting in the dining area 45 minutes for our food. My husband and mine's order was simple, but that's not the issue it was unacceptable service. We ordered 5 crunchy Tacos, a burrito, and a Lemonade freeze. I asked the girl to give me a Senior Discount. She was pleasant and said she would give us a Senior Discount.
While I was waiting I noticed she didn't give me a discount. I went back to the register, and she said she would help me as soon as she got done with that customer. She told me she did give me a discount. So I asked her to please show me on my receipt where the discount was presented. She looked at it and said she will be right back. So she goes and talks to a manager. Comes back to the register and asks me to wait while she helps another customer. Five customers later she refunded my money. I was unable to have the Lemonade Freeze because it was watered down. The young man offered to make another freeze.
My tacos barely had any cheese on all three of them. Unfortunately this was unacceptable even if it is new. Taco Bell has been in business too many years to give this unacceptable lack of service. My husband and four friends hope you will take action immediately. Other Taco Bell Customers asked for their money back. Taco bell lost profit.
Ok I go in to order and have to wait for 5 minutes to get waited on because there is only one cashier waiting on customers and getting their food ready. All the other workers are in back just standing around. When I order I don't get what I ordered. I ordered 3 supreme tacos with the works, only got one supreme taco, the other two were plain. also ordered a chicken quesedilla with a soft taco, got a crunchy taco, ordered a chicken cantina bell bowl and was told that they don't do the chips and salsa, corn, guacamoli on the side or put black beans in the bowl any more.
Also when I told her I didn't want the drink with the Tacos she told me I had to take it. Also when she checked me out she had to do it on the drive thru register. This was at the KFC Taco Bell in Farmerville,La. Funny I went to the one in El Dorado just a few days before and got the same thing with no problems. This Taco Bell sucks. You really need to get a manager who will do their job nd treat the customers right and give them what they order and make their workers work. These people reall need to get their act together, They Suck!!
Last night my husband and I saw your new commercial for Taco Bell. We were totally disgusted! What does an elderly couple with a woman showing her husband her breast have to do with having a Taco Bell sandwich? We will not eat at Taco Bell again. We Will tell all her friends who agree with our point of view not to eat at Taco Bell. And believe me all of our friends at church agree with our point of view. I am so sorry we will not be abl Will tell all her friends who agree with our point of view not to eat at Taco Bell. And believe me all of our friends at church agree with our point of view. I am so sorry you have given in to the world's point of view on selling products through sex.
I haven't been to this location in a while do to the lack of meat on the product, so again its been a couple months so I stopped to get a Crunch wrap Supreme. I asked for 4 mild sauce and continued home. Again I am very disappointed, 1 sauce and with each bite lettuce and dough. I decided to unfold the crunch wrap and really was not shocked to see about one tablespoon of ground beef on one side of the wrap barely any cheese or sour cream. Plenty of lettuce and tomatoes only in one clump also to one side. Ridiculous!!! And to my amaze I believe it was the manager who made the wrap. Brown hair and glasses with a white shirt. Jaun L. Was the cashier that gave me one packet of sauce. $2.99 worth of lettuce, shame on you. I will not be back!!! I will have to drive to W 110th on Lorain Avenue to get a decent Crunch wrap. Maybe you need to send someone to retrain especially the day Manager. 4/13/2015 at 1:20:59 PM. Order # 311124. Cleveland Ohio
We tried your breakfast menu cheesy burrito It was the worse,. It stuck to paper tasted like raw dough and no cheese We did talk to manager who made us another breakfast which was better as it was grilled this time. I would like suggest that you change your wrapping paper with some wax paper or other surface on inside to keep it from stiicking to the paper. the second breakfast was made better with eggs and sausage and cheese wrap on inside o soft shell instead of egg the soft shell sausage and more soft shell. I will go back again but will only have the grilled option. Manager was very nice and said he had that complaint before but company did not address the complaint of sticking paper to the food. your burrito has better tast than mcdonalds not so spicy. I will try others types next time. Thanks for the time to read this complaint and I sincerely hope you change your wrapping paper to something better.
Ordered 1 Mango bbq Chick star, 1 bacon ranch Chick star,2 double decker tacos,1 nacho supreme taco, and 1 gordita crunch and apple empanada.
What we got was 1 mango chicken griller,1 bacon ranch chicken griller, 2 fiery tacos, 1 nacho taco. I then went back to the Taco Bell to talk to a manager and was told there was no manager on duty. They precede to remake the order only to wait another 30 plus minutes to get it. I have eaten at this Taco Bell location many of times in Hutchinson, Minnesota 55350 but the service was the worst I've every see. Had to wait the first time about 15 minutes and they were not busy.
My complaint has nothing to do with your food or your service. It has everything to do with the current commercial you have with the elderly woman flashing her breasts at her husband. I find it highly offensive and degrading. I hope you get enough complaints to pull the commercial. I wouldn't want my grandchildren to see the commercial when watching tv with me. It would be an embarrassing situation and difficult to explain away.
I went to the local Taco Bell here in Cleveland, Tennessee with my friends yesterday around 7:45. The one by all of the other restaurants. I chose Taco Bell because I had always thought it had good prices. I ordered two loaded grillers and a medium manzanita sol, aka the apple soda. We left and went to the apartment. I finished my drink as soon as we got home. Surprised, I opened the cup and saw that my cup was literally filled to the brim with ice. I felt so ripped off.
The bean burritos I ordered were super dry. The beans smelled of smoke. Disgusting. The chicken soft taco was dry. As though the meat was cooked in a microwave until it was dehydrated. The 4 cars in front of me in the drive through took 40 mins. . This occurred @ 10pm to 1040pm on3-28-15. These food smelled like campfire. I haven't. Ever filed a complaint before , I usually have more important issues on my plate. Train your help and more of them. There is no excuse for this.
I was in the drive thru for approx 23 min waiting for a car to go ahead of me because this restaunt has a very poor design and only a single lane to drive thru making myself feel entrapped in said line asking the car in front of me to go and being refused and having to wait to leave this brings up many problems the first and most important safety I feel as if I need to contact OSHA to get any results as the manager was very rude and unhelpful to my plight and this businesses safety I am hoping you can help with this probl if not I will have to explore other avenues thank you Branden Taco Bell in redmond OR
Tonight(3/28/2015) at 9:15pm at the George Washington Way Taco Bell Location in Richland, WA. I ordered $15.99 in food and drink including 2 mini shredded chicken quesadillas. On my second bite into my first mini quesadilla I bit down on a large(3/4" long) piece of bone. It jarred my jaw and sent a sharp pain in one of my back teeth. It doesn't seem to have broken my tooth though. I subsequently choose to not finish the rest of my meal as I was not feeling hungry anymore. I took pictures of the bone, the quesadilla, and my receipt from the purchase. I would like to be contacted regarding this matter and compensated appropriately.
The service at the counter was great, it wasn't until I started to get my drink, There was something wrong with the drink machine. I told the cashier about the problem and she acted like it was important. Then I went to get sauce for my food and the bin was empty, I ask the cashier for some and she said that they were out of the sauce (mild) that I was asking for. I would think that if I was out of the sauce that I would call a different location to see if I could a box from them, then replace it with one I received later. I understand that, yes this can happen, but I would think that if used more of that kind of sauce I would order more, so this would not happen again. Taco bell is great, but just wondering how long the store has been out. The store is in Bluefield, Va.
I can't remember a time that my order was ever correct. Yes I continue to go to a taco bell because I do like the food, but I am loosing that urge because my order hasn't been right in 15 years.
I ordered a taco salad as usual it had no cheese,no tomatoes and overloaded with rice and lettuce! I have a picture of this mess I was hoping to attach!
Today, March 21, 2015, my husband and I went to the Taco Bell in Petaluma CA. The music was VERY loud country-western, with heavy Christian overtones in the lyrics of the 3 songs that played. We did not go there to be evangelized, nor to be forced to endure the high volume of the music. It is not appropriate that a public eatery be forcing religion on its customers!
I know for a fact that there is a 22 year old Supervisor taking advantage of the minor girls at that Taco bell in 2050 S Townsend Ave, Montrose, CO 81401. His first name starts with C. and if you don't check into it I know there will be a big problem. The girl has not come home until 5 am when her shift was suppose to end at 1 am. There are to many other things that these young girls have started doing that I will not speak of. But one word of warning you need to REALLY need to check into this problem.
I always order the same thing. 2 -3 times a week. Worst food but the best tasting. I never go to fast food joints, only Taco Ball. I never get a real tostada with beans, cheese, tomato's and lettuce. I get tom, LETTUCE, sliver of cheese and have to look for the beans. My last trip, today I even took a picture of the tostada. I was in shock that the server, when I asked if he put beans on the shell, he said yes and pointed to the mound of shredded lettuce. I would rather pay more for a "real" tostada but it is not offered. The TC I went to is #023303, Melbourne, Florida and I frequent Satellite Beach (32937) Florida and Melbourne (US 192). All the same, no beans.
Do the employees get kudos. I can't imagine repeat customers. I say something and usually get what I want and offer extra $$.Get a grip, up the price or give a choice of meals. Get rid of the $ menu if you will go into bankruptcy by putting better helpings. Beans are REALLY cheap especially when they are loaded with fillers anyway.. The rating, 1 star, listed above is not what I would give. It should start off with no stars and let people enter "their" choice. BTW. Impossible to contact TB.
All we wanted was to go in have a few drinks couple appetizers. Husband really wanted the brisket nacho's, I just wanted something lighter which I ordered the won ton appetizers. Absolutely the worse nacho's ever first off whoever thought fresh jalapeno was a good idea is a IDIOT! Nothing like getting a plate of nacho no cheese,no sauce, very few pieces of brisket with a piece of fat. I asked the waiter where is the meat , cheese or whatever comes with nacho's? All he could say was like do up you want something else?i was furious the manager on duty was at the table beside us never once apologized that the nacho's were not up to par?.... If you send it back who is suppose to contact the manager? I called when I got home he was like wow now I'm not hungry. Well first of all don't put my bad food On you, second he should of been notified. Our man complaint is if you run a TV commercial. or on your menu at least try to come close.
I ordered some food from taco bell and when I got my food the beg and the food had blood on it. I believe somebody cut their finger and I'm very disappointed.
I purchased two Quesalupas chicken and they made me very very sick tore my stomach up. I would like my money back and I promise I will never buy another!
The taco bell in Lemont Illinois, is discussing. The floors are filthy and infested with ants. The booths and tables are dirty or broken. This place is definitely a health hazard and should be inspected.
Me and my wife were in Aberdeen MD. for an over night stay. She looked on the Internet for taco bell closing time and it said 3 am no lobby time no drive-thru time so we walk 2 blocks in the cold to find the lobby closed. Us and another gentalmen both standing out side think not a prob. Just order and get food threw drive-thru walk back to room and eat...wrong she tells us threw the locked window that can't take your order unless you are in a car... sorry my truck won't fit in your drive-thru anyway. So I told her threw her locked window that they need to fix time on web. She then opens window and starts arguing with me... your window is now open why can't you take an order????!!!!!!!! Taco bell you suck!!!!!!
I go to Taco Bell aprox 3 times a week when I get off work and they're always out of Sauce and hard taco shells tonight I went there and ordered very impressed they had hard shells. I ordered 3 hard shell tacos with sour cream and guacamole and paid for it when I got home I had 1 (one) pack of hot sauce no sour cream & no guacamole I asked for hot & mild sauce last week. I went there and ordered 6 things before I found what you had to eat I live in jackson ms and go to the one on hwy 80 west is that Taco Bell broke and going out of business ? Never anything there you always pay for things they're out of and they're always out of everything
We went through the drive through and waited half an hour. Once we complained to the drive thru attendant he said "We shouldn't complain because there are starving kids in Africa and it wasn't a big deal we had to wait 7 minutes." He proceeded to hand us a random bag of chips that we did not ask for and said that he wouldn't give us any discount. We are extremely disappointed by the unacceptable service we received.
I went in to rockingham store told the lady what I wanted got home. I told her that I didn't want the rice, sour cream, I got home and all I had on my food was the beef and cheese. I was upset I have always eaten at Taco Bell and I was very disappointed.
I just got done working a 12 hours shift and wanted something quick and filling. I stopped in at the Taco Bell in Portage Indiana and it didn't appear to be busy. I ordered the $5 box special and my wife ordered a meximelt. The time on our receipt says 6:27 and we got our food at 6:43. The lady behind the counter (who appered to be stoned) must have put the order in wrong because we ended up with a pizza instead of the meximelt and the burrito I got was cold and looked like a pile of s&!$. What is it I paid $15 for again??? I have never waited that long for fast food and will never come back to the Portage Taco Bell
Bought combo number 8 with no lettuce or cheese on tacos. Since I did not get lettuce or cheese I asked for just a few extra tomatoes and onions. I was charged 40 cents per taco for extra tomatoes and onions. There was not any more on there than a regular taco. Taco was so small. I was very disappointed since I can't have lettuce or cheese due to a medical condition. When you leave off several items it doesn't seem right to have to pay extra. It's not my fault that I an sick. I love Taco Bell but I am sad that I have to pay so much. This is one of only a few items of food that I can have. Please look at your policy for those of us who are retired with not much money so we can continue enjoying your product. Thank you and blessings, Rev. Sharrion Payne
So my boys decided on Taco Bell. So I drug my old butt off the couch to take them. They went in to order while I stayed in the car. We get home and they didnt give us our whole order. I asked the boys is it worth it to go back? They said no don't go back when we placed our order they started yelling and cussing at us and the cashier was saying sorry,sorry you just have a big order. WHAT?? I grabbed up the receipt and marched my butt over to the Tecumseh, Michigan Taco Bell. The manager on shift said I just got here and have no idea what happened. I said this is ridiculous!! This is a place of business and your job is to sell food and when my 13 and 15 yr old order they get cussed at? She said there is nothing I can do but say I am sorry. I asked for a number to corporate and she could not give me one! WHAT?? She said to go on the web site to find a number but not to bother because nothing will happen. SERIOUSLY!!! I am still fuming inside! I will NEVER step foot in this Taco Bell EVER again!
I not only waited 15 minutes waiting to have my order taken the food was terrible! I threw it out! The tacos had nothing but a teaspoon full of ,eat and lettuce no chess what so ever the shell tasted like it was old! My order was incorrect! I'd worked 12 hours and busted stopped by to pick up a quick bite and then couldn't eat the crap!
i ordered empanada from your menu. the picture looks like a pie!!! i was so disappointed when i received it!!! where is the pie like desert????!!! unbelievable!!! the shape doesnt look like the picture the outside deep fried crust is not as the picture!! i did not want something deep fried in oil oil oil!!
thanks alot waste of my money !!! cause i threw it away!! another person was w me and they ordered a double decker taco supreme and it came wiithout sour cream and no tomatoes !! which is not a supreme!! all this after waiting a half hour in your line !!!! what the heck is going on with you guys ?? u need to re train your employees???
or just supervise a little closer? whatever your problem is i hope you fix it by the next time i'm brave enough to go to your establishment!! thank you so much for the poopy experience!!!
My son wife and I walked into taco bell, we were standing in front of the register and the cashier was at a table talking to her some customers(friends). Even after she saw us she made no attempt to speak. I asked her if she was the cashier and I got a mean look for interupting her conversation.
After we ordered we sat down, after waiting ten minutes my wife got up to go wait on the food, and when the cook realized that she was looking at him goofing around he looked at her then "started" our order.
The first time our order was completely wrong. Didnt even give us the right burrito. This last time i had ask for and paid for extra sauce and got home to find there wasnt even any sauce on either of my quesadilla. Im frustrated to ask for stuff and pay for it and have them not even care
Me and my boyfriend went to Taco Bell on six forks and Strickland in Raleigh and got there at 10:50 sat at the drive thru for 5 minutes then procceeded to the window because no one was talking back to us and tapped on the glass (it was now 10:58) and we asked if they were open (knowing they didn't close until 11:00) the delivery guy rudly said no while the employees were hiding behind the wall laughing. I replied seriously and he said seriously leave. It was very disrespectful and don't ever plan on going back and spreading the word about my experience.
A disappointed customer
I went to Taco Bell store number 1506 in Huntsville, Tx. And Tamara, the girl that gave me my food bitched at me because I didn't pay at the first window. THERE WASN'T ANYONE AT THE FIRST WINDOW. She let out a deep sigh and said "well give me your card". So I did and when I asked for sauce she rolled her eyes and threw it in the bag. When I said thank you, she slammed the window. Seriously pissed me off. When I called to speak to a manager, I called 5 times and no one answered. I guess they knew a complaining customer was calling. Terrible. She should not have this job if she isn't going to be nice to people that come in.
I placed an order at Taco Bell in Olive Branch, MS about a month ago. My order was correct on the screen, I paid, and drove away. When I got home, my bag was missing an item. ( chicken quesadilla) I called the store and spoke with a manager who gave me her name and said next time I come in to mention her name and they would replace my missing item. Tonight, I went to get my order and the cashier says it has to be within seven days. I tell her the manager on the phone never mentioned that. She says she asked her manager and he's sticking to the seven day rule. So, not only did I not get my order, I also don't get a refund. What happen to good customer service? I will not be eating at Another Taco Bell again.
First, I want to start off by saying that the first impression of this Taco Bell was horrible. There were two people ahead of us in line. One person waiting at the window and the other placing their order. The person taking orders was talking so loud that we could hear them and repeatedly corrected the customer after taking their order. After that customer finally pulled ahead three minutes later, it took the Taco Bell associate over twos uses to even acknowledge that we were at the window to place our order. We ordered, going by the assumption that the grillers were still a dollar because it was before the cut off point that we arrived at the window, but the associate didn't take our order until after the cut off point. Needless to say, another disappointment when we got to the window almost ten minutes after placing our order to ask why our bill was so high. We decided not to get our order after the cashier basically told us, the customer, that we were wrong! After we cancelled our order, she tells back to the cook, "don't cook the grillers!" After waiting for that long in line, they hasn't even started preparing our food? Needless to say, the locals won't be congrats back and will continue to spread it around that customer service is horrible at this establishment. We won't be returning any time soon, and neither will our friends or neighbors. I would rather take my money elsewhere.
I went to Taco Bell tonight, tried to order a smothered Burrito. They said they were out of beans. I asked her what they were going to substitute, says
said nothing was going to be substituted, I asked her what about adding some more rice she said that would be extra. That is poor business. It is bad enough their service is slow. I wished you could check on this.
Called Taco bell to complain, because it made my son sick after biting into a taco with hair in it, she asked if we wanted some additional food, and of course we didnt, we wanted our money back, she said she could do it.
COMPLAINT REGARDING HARASSMENT
Hello, my name is Mr Kaingzel White, the purpose of this text is to inform you of an incident of harassment by a manager named “Shronda” @ 14005 Abercorn St , Savannah GA 31419, 912-925-0063. The incident occurred @ approximately 8pm January 4 2019: my 15 year old daughter, Nyomi White, a former employee, entered the location and purchased a drink and spoke to her sister a current employee. The above named manager, “Shronda” an adult in her 20’s approaches my 15 year old under aged daughter Nyomi White in a threatening and hostile manner. Shronda proceeds to make accusations without grounds or proof to witness: “ I heard you were talking about me” or something to that effect.
I have sent my complaint to your corporate office and will follow up in the morning, this incident was witnessed and confirmed by another store manager and several employees as well. If this incident is not followed up then I will be forced to pursue other legal avenues and press formal charges of harassment against Taco Bell and on-site management. Please contact me at (860) 221-4208 / 912-428-0787 or have corporate contact me, I WILL NOT LET THIS GO PERIOD.
I purchased Taco Bell gift cards online from a special was being advertised.
Waited until Christmas Eve to place my order ( Order #904804) online, sent my grandson to pick it up.
When he arrived the employees laughed and told him they were closed, if so why was I able to place a order?
My order was cancelled and email was sent that the card I used would be refunded.
Some of my cards expired after the 12/24/18. now it is not my fault they expired as I legitimately place my order
before the expiration date.
Plus as I used gift cards after attempting to use them again they were not accepted.
Evidently gift cards cannot be replenished via refund?
At any rate I am out $30.00, please find a way to make this right.
Went to Taco Bell on cobb parkwar in Marietta Georgia at 1:26am but no service at drivethru. Drove to window but nobody at window. I saw a person in dining area mopping I blew my horn he looked up and keep mopping. Drove around build and tried to activate drivethru window but still nobody answered.
We went to the Taco Bell in Burlington Wisconsin,Several people where waiting for their orders.Hence some up too 40 minutes..The drive thru had tons of cars.Noticed they worried more about he drive thru then the inside customers.My wife asked wheres her order after waiting 30 minutes.This is a fastfood place,There is no way it should take that long for a simple 2 person order.They said you can have a refund didnt offer any other solution.The cashier said we are behind we only have 3 people.This was on Newyears day where you think they would plan for more employes cause of the holiday.I never ever would go back ,I also heard all the people even people that where there before us how they where treated kinda rudely.
My husband went to Taco Bell in Kings Mtn., NC to get me a tostada, that’s all I wanted. They gave him 2 tacos at the drive thru, so he went in and ordered. When he got home the tostada was full of red sauce and had salad dressing poured over it !!! WHY can’t ANY fast food place get an order right??? They complain about their pay, but they’re not worth the pay they get! Where do you find these people? I’ve NEVER (and this is no exaggeration) gotten an order right at taco bell. I have to check each order before I leave. I’ve decided it’s not worth going to taco bell anymore, the pintos are always dry like they’ve been opened for days. I’ll cook my own food from now on cause NOTHING will change at these places.
I live in Dothan alabama the store on ross clark circle by main street ive never had a problem until now to start with we sat in the drive threw line for fast food supposed to be for 30 minutes at least they were really slow when we approached the window we were never offered sauce at all I had to ask she gave me my food I thanked her she closed the window I drove around because she forgot my drinks very short with us so when I went in there it wasn't busy at all but people were standing in line anyway the lady who was ringing everyone up didn't have a clue what she was doing at all over charged the ladies in front of me they asked her what something was she was telling them about other choices I asked for the store number she said I have no clue went to ask and said its somewhere on the right just look there heres a receipt you should be able to find it ive been in the food industry for years safe serve certified you name it I also was a manager over a pizza hut at one point I will say im very disappointed and refuse to return to such a place again sadly ive been a fan for years my advice get people who don't mind working and need to the attitude in that store is enough to never return for ……………………….
on Christmas eve we stopped at tacso bell on north aurora rd in Naperville we ordered one box meal and 4 tacos the order took 20 mins to get and the prep cook brought it out from kitchen never said name I gave just tacos so I took order and jioined my friend as he got his box 5 mins earlier as we were eating the prep cook came over and requested my receipt I said what we ordered and not sure where receipt is he waited while other comustomers were waiting for food I showed the receipt to him whick I feel we didn't have too as we paid when we ordered manager was hiding in back why? dont know then he said he never got my order and i took the wrong items i noticed there was soour cream on my tacos but didnt want to complain i hold him he owes me one more taco and he said i got supremes ones so were lucky vert
y poor poor service maybe get rid of manage as she should be in charge not the prep cook plus never should a customer be questioned by help for a receit when u pay for in before u get in the other customers waiting for there orders just stead at us like we were wrong i go to taco bell 3 times a week but will never go there again plius manager put sigh on door but never told the customers that were in store why bad management i will miss eating at taco bell but i was so upset and it was xmas eve nice way to start new years hopefully u will correct this problem.
The toca bell in Orlando, Fl on orange ave 32806 had really rude costumer service. I’m not one to usually complain about little stuff but every time I go there the serve seems to get worse. A girl at the front continues to roll her eyes in from iof costumers. I go up to ask for sour cream and it take ten minutes because no one wanted to get it. My friend asked for some water and was treated very rude. The last time they forgot my order and that’s no problem except for another eye roll I got when asking about it.
Thanks for your time.
I went into a taco bell located at 2575 E Hillsborough Ave, Tampa and received very possibly THEE worse treatment from ANY restaurant in years, and the treatment from MANAGEMENT, which was crazy because I asked for the manager to complain about the service only to find out the one with the horrible attitude was in fact the manager, when I asked for corporate number she told me "WE DONT HAVE A CORPORATE'....I asked again and she walked away as if I was the one giving her inconveniencing her. I would like the opportunity to express my discontent to someone at the corporate level.
Waited almost an hour for our food. Asked what was going on and they told us they forgot about it saying “it’s up on the screen, I’m not sure what happened” like are you kidding me. I know it’s Taco Bell, a fast food company, but you need to work on your customer service.
Every time i come thru the drive thru and even if theres only 3 cars in line they stil somehow take 20 min why i dont understand. I understand if theres a long line not2 or 3 cars thats not cool. Makes me not want to come back but this is the only taco bell close to me. This has happened at least 4 times out of 5 and not a good thing. Thank you for your time.. Maybe need different attentive employees.
I was at the Taco Bell Atlanta Midtown on Weds and there was no one at the cash register to take my order I waited 7 mins and no one appeared and another customer had to get up and tell the staff that was in the hall way that I was waiting to order. Even better one of the employees walked right behind me and still no one decided to wait on me. I should not have to wait 7 mins to get waited on when there is one customer with his food and no employees to take my order. I ended up leaving since the employee decided to give poor customer service.
While using your app to order my dinner I had theee gift cards on there along with my debit card. I used the 3 gift cards and then the remainder of the bill to be put on my debit. Your app put the whole amount on my debit card and deleted all three gift cards so for the time wasted waiting in line on an orde that should have been ready it cost me double. I need to know how you plan to Fix this. Immediate attention is required.
I visited store #027812 on Thursday night at 8:50 pm, I was immediately told by the cashier - employee Cheyenne T. that I could order inside but, could not eat inside the store. Is this per company policy? I have worked in the restaurant industry for 20 years of my life and as long as the doors were open to the restaurant I was never nor ever told such a thing. I then asked for the corporate number from the manager LAVE and she said she didn't have it because they were not a corporate store. I asked her was it corporate guidelines to tell customers that if they ordered their food before 9:00pm that they could not eat their food on premise? She didn't respond. My order number is 222323. I am a Texas conservative and I have a YouTube channel with 649,000 followers. I could do a video tomorrow about this incident as my crowd links to other conservative YouTube Channels. I am very anxious about the corporate stance on this. Please respond as soon as possible.
On 12/20/18 I purchased 1 spicey tostada and some tacos to go, when I got home my wife opened the tostada box and it was just garbage, there was no way she was going to eat it, so at that point there was no way to trust the integrity of the tacos so we threw the entire food items away. I called Taco Bell at 1049 west I 35 frontage rd Edmond ok, 73034 and advised them that the food was just not for consumption and the person I spoke with told me that she would give me a full refund I told her that I would not be back there until the next day after work and she told me she would write my name down for a refund of 6.57. the next day I stopped by and told the cashier the reason, she then called Justin Or Jason he identified himself as the General Manager, when I told him why I was there he immediately became combative and started to interrogate me as to what time I had called and with whom I had spoken and so forth, I told him I just wanted to get my refund and that I was not going to get into a pissing match with him over 6.57, he then told ma again that he was the general manager and those decisions are made by him, I told him to forget the refund and that I would contact the corporate office, he then informed me to go right ahead as this store is independent and that the corporate office would just send the complaint to him and that we were done. So I asked him if he was going to give me my refund and with a bad attitude he said yes and that he reserves the right to refuse service to anyone and that I was no longer welcomed at taco Bell and he said do not come back.I really think he had an issue with me as I am Hispanic and his actions are based on being prejudiced. Am I to understand that if I have an issue with Taco Bell I better not complain or I am then told not to ever come back. I doubt I will ever visit any Taco bell again. What is very disturbing is that the General Manager says that because this store is independent that they do not have to follow any corporate guidelines. Next door there is Chic fill a and Whataburger they always have customers in line but their service is superior. That immature General Manager should be retrained or fired.
I have NEVER had a problem at any of the Taco Bell's in Madison, Wisconsin, until today. I stopped at: 100East Broadway, Monona, Wisconsin.
I ordered the Sausage Egg and Cheese Breakfast wrap, at the drive throw. I was 2 Miles away on my way to my Next pick up of a client on the other side of town when I got a chance to take a bite. All was good except for the Hash Brown. You can not deep fry that one any harder to make it feel like gravel. It was so over cooked it looked like orange stones. With that bite the whole hash brown fell apart like little pebbles. All over my lap and interior of the van. When I got to a parking lot I opened it up and pitched as much of the hash brown as I could. Biting into it hurt my mouth. It was well beyond crunchy. I will NEVER go to THAT Taco Bell again!
The Taco Bell located in Moultrie Georgia has the worst service I have ever experienced at any restaurant. The staff is rude and they seem to have no regard for customer satisfaction. I’ve called to ask a question about going back to get something that was not put in my drive through order and I was laughed at and talked about while on the phone with the manager.
I placed an order online to pick up at the store on Highway 100 and National in West Allis, WI. We tracked our order and we didn’t go to the store right away when we received confirmation that the order was ready. We got to the store and our order was NOT ready. The employees acted like everything was ok. If we wanted to wait for our order being made, we would’ve went through the drive though or ordered when we got there. We would NOT have ordered ahead. This has only happened when the certain employees that were working tonight were working, as this happened once before. Please find out who was working at this store and I need a call back. 414-702-8366. This is unacceptable
On the night of December 17th, I placed an order at Taco Bell in Cabot Ar. Apon entering the lobby, the smell of marijuana was noticeable. I approached the register to place my order and seen that the shift leader Michelle, along with other workers were red eyed and giggling excessively. When taking my order, several mistakes were made and my order was incorrect. Shift leader Michelle, approached the counter smelling strongly of marijuana and apologized for the mistake and made corrections to my order. I am not satisfied with the service received and I strongly believe drug usage is taking place during store hours by several crew members and manager.. Please check into this situation to hopefully avoid more complaints about the store.
I went to Muskego Taco Bell on Janesville rd at 7pm on 12/16/18. The same female that took my order last time I was there, started taking my order tonight. I was careful with how I worded the order, she last time she mistakenly overcharged me for 5 extra tacos. I think her hearing is bad. I wanted 4 tacos and a 5th taco without lettuce. she said I said 6th taco, and I said I had not said 6th. she persisted that I told her 6th, and kept arguing this point. I asked her name, and she refused to give it to me, since I told her I would make a complaint. she then refused to let me order food. I did not raise my voice, but I guess I brought up the complaint card too soon, and she didn't like it. IT WAS THE WORST EXPERIENCE I'VE EVER HAD AT A RESTAURANT. please, teach this employee how to properly treat customers, as if it actually was her own restaurant!!!
i called this taco bell location at 11:15 and asked about a 24 taco pack to go, i was told the 24 pack was available and the price was $17 and change. i drove over to taco bell at 12:30 and preceded to place my order but was told there was no 24 taco pack period! i let the staff and manager know i had called to inquire, i but was called a liar until the manager checked her phone log and confirmed my call, upon which the manager, simply said your right! she offered no kind of solution to her mistake so i left hungry and very disappointed with this taco bell location! not good customer service!
this taco bell is located at 3649 philips hwy jacksonville florida 32207
SO LAST NIGHT I WENT TO THE TACO BELL IN POUGHKEEPSIE NEW YORK ON MAIN STREET . WELL LET ME TELL YOU I WILL NEVER GO AGAIN . THE SERVICE SUCK THEN ALL WHERE HIGH AND SMOKING WEED IN THE STORE . THIS IS NOT THE FIRST TIME I SMELLED WEED AND I HAVE SEEN THEM DOING IT IN THE PARKING LOT . I ASK TO SPEAK TO THE MANAGER A LADY CAME TO THE WINDOW SAID SHE WAS THE GENERAL MANAGER . I TELL HER THAT THE PEOPLE ARE RUDE AND THAT WHEN THEY OPEN THE WINDOW TO ME ALL I SMELLED WAS WEED. AS TO MY SURPRISE AND WASHING AND SMELLED LIKE WEED AS WELL . NOT A GOOD PLACE TO EAT AT OR BRING YOU FAMILY . SOMEONE NEEDS TO DO SOMETHING ABOUT THIS . IT'S LIKE SHE DIDN'T CARE . HOPE THIS GETS FIXED SOON. THE PERSON THAT OWNS THIS PLACE NEEDS TO KNOW WHAT THEIR DOING .
The Taco Bell at Parker crossroads wait time for food in the lobby was terrible 25 minutes to get your food
Mount Pleasant, So on Washington is a terrible location.
1. No Pepsi
2. No taco sauce
3. No receipt given with order
4. Asked for no tomatoes and got them anyways in my order.
5.Extremely long waiting in drive thru at 1.am
I do not like your new furniture. Chairs and benches are very hard wood and no padding. The old booths before renovation were very comfortable. Now its horrible. My local store just renovated. Bloomingdale Illinois and I was very disappointed. I really like your food but will think twice about going in. I always go in. No padding on the seats.
to many kids playing around at taco bell located 8750 elk grove blvd elk grove ca order wasn,t what i order manger working very disrespectful i feel she was out of pocket and if u cant handle cleaning up ur back yard im sure bbb can make it happen food is very serouis
The general manager at taco bell in beaver dam,ky yells at her underage employees.She has also told all the employees there that if any of them if any them contact corporate on her she will write them up and suspend them without pay.She also complains about every employee that calls in sick to all other employees and tells them the others personal info.Ashley also tells the employees there is no crying there and to suck it up no matter what is wrong.She even lies on other employees there and she is why so many people have stopped working there in the past month or so including my two kids.Allen Kiper and Michaela Billiter on 12/10/18 because Ashley went as far as to have another employee lie with her on my son today and talking shit about my daughter to other employees.She hardly is ever there and when she is there Ashley won't help teach others or do actual work.She sits in the back doin nothing.And if she does have to do something she gets all upset and then leaves calling Sammantha in or Missi.
I went to taco bell on 12-01-2018 at 3:30pm i order 2 of 3 layer Nachos there was nothing on them pinch of cheese, beans , hardly no meat. I went today 12-10-2018 at 7:45 pm order 2 beef burritos supreme that were sloppy and hardly nothing on them. I have been eating at taco sense 1979 this is the worst food i have had sense i started eating taco bell
We found a plastic glove cooked into our spicy chicken Quesadilla, after biting into the quesadilla. This is totally disgusting, my child vomited all over the place on the carpet, on the sectional sofa, and all over other electronics. We contacted the restaurant, only to be told that it couldn’t be true. However, if it was a refund we were seeking to comeback up to the restaurant for a full refund. Location 8013 S. 84th St, La Vista NE 68128. This disgusting experience is going to cost me a new furnishings.
Your New commercial with the driver going thru the yellow lite isn't very helpful in following the law. There are enough people running yellows and blowing thru red life's already. Terrible commercial!!!!!!!
Went to Taco Bell on tower and Hampden in aurora co. Stood at counter for close to 10 min. 3 different employees saw me and didn’t even try to serve me. No one made an attempt to even come to the counter. You have told me what I should expect from Taco Bell. I will respect your wishes as you don’t want me to buy there. That’s ok. Del taco. And taco johns do want my business
I have no complaint about the food or the service. My family was so excitTed when you built a Taco Bell in Kuna Idaho, it is one of our most favorite fast foods. Thursday evening my husband and I stopped in to have dinner there before going to our Grandson's basketball game. Upon receiving our order and sitting down to eat, we noticed one of your employees cleaning the snowflakes and Holly off the windows. When we asked why they were removing the beautiful decorations, they simply said they were told by corporate to remove it. I would like to understand why you would do this. There was nothing on there that should offend anyone, no Merry Christmas, no wording of any kind! I'm shocked by this move, I would like to understand your reasoning behind this action. Your response to this action may change my liking of Taco Bell and my choice of being one of your customers, and I may point out, it became quite an open discussion within your restaurant, all your customers there, yes all, wanted to know the same reasoning. Please respond and help me understand this action.
I'm at the counter ready to order and I waited and waited. No one comes to help me for over 5 minutes. The employee kept helping the drive thru. I asked her if they cater to drive thru. She didn't answer and finally took my order. NEVER told me "sorry for the wait"
I go toi taco bell all the time I want too taco bell in new Iberia la I walked in and no one was in line but me a couple was waiting and they was upset but I did not think anything about it I stood there for 30 min before anyone took my order before anyone even said ill be with you in a min iam very upset and think some one needs to do something about it I want too know what will be done date of visit 12/04/2018 at 4:30
Look. This isn't a "the world is ending" email ... but it's super annoying to get to work after waiting at a drive through and your order is wrong. I asked for a Power Bowl with extra pico. Go charged for extra pico. Get to work and there's ABSOLUTELY NO PICO. Not just "no extra". I mean none. After I paid for extra. Did it bankrupt me? No. Does it infuriate me as a customer? Yes. So simple. And yet so frustrating.
Taco Bell, Zachary, La Highway 19, Sunday December 2, 2018 6:00 pm:
We waited 45 minutes and did not receive our order. There were 12 people waiting and we were all informed by the Manager, after waiting 25 minutes , that we will be waiting a looong time. She was completely unapologetic. After 45 minutes, my husband asked to speak to the Manager and asked what the problem was. She informed him that they didn’t have enough people working. I counted about 5 people including herself working. My husband asked for and received a refund. This occurred on Dec 2, 2018 at 6:00 on Sunday evening . This will be my last time at this Taco Bell in Zachary, La on Highway 19!!
I ordered a #1 my burrito& taco were rotten in fact I felt movement when i bit into it..I returned
the rotten food & requested a manager & refund. Kathy said she was the manager she snatched the food & tossed it without looking at it & refused to give me money back.. instead she interrogated me for 15 minutes asking me what was wrong with the food as a means to try to frustrate me..she told me there was nothing wrong with it& that she could replace the food only... I declined U left.. I feeling sick because In swallowed some of that food..Kathy was very unprofessional.. I need a supervisor to contact me immediately..312-778-1060
i have been going to the store in niagara falls ny. i would wait in line in the drive thru for at least 20 mins each time i go there. the last time i went i asked to speak to the manager. when the kid came o the window i started to talk about the service he walked away not saying a word to me. i was told that he was not going to talk to me because he didn't want to hear about my complaint. each time that i go there the line is always long and the service is very very slow. i always see workers outside smoking or just standing up against the counter laughing and not working to get the food out. i would go to a different store but that store is the only one that is close to me. and if it wasn't for the love of your food i would never go back to your store at all. i go to your store almost nightly after work and the service is getting worse by the day. I complained many times to the store manager and got the cold shoulder and to me it seams like the workers don't care about it's customers at all. i did find a mighty taco close to me so i ma just go to them from now on so i don't have to deal with our rude managers and staff at this location.
well I have been charged a dollar extra for each crunch wrap sup order just because I forgot to tell them to change the beef to chicken literary it took me less than 10s and I told the associate and I apologized for him and he act so pissed and shut the drive-through window on my face and I got charged extra 6.50$ just for the crunch wrap while I ordered 8 of them a night before and got charged for only .70$ extra.
Pulled up to a location in Byram, Ms. at 12 am last night. (An hour before they actually close) I was completely ignored by the three staff members who were clearly visible, and having quite a time doing whatever it is that they were doing other than working. The car behind me got the same treatment and then when I went across the street to the Wendy’s and was taken care of with no problem, I saw a few more cars get done the same way by your employees at this particular Taco Bell. They were all standing around the front counter cutting up and was visible to the people that were pulling up to the window and around the building to see if they were actually opened. A week ago at about the same time I was also rudely told that they were about to close at 12:30 AM when I was trying to place an order and then I was asked to drive around to the front of the building where I waited for my order for a considerable amount of time considering I was the only person there.
Went to Taco Bell drive thru at 191 Disc drive, Spanish springs, NV 89436 on November 17, 2018, and one again it was closed early for no reason. I arrived there at 920 PM, they are posted to be open until midnight on Saturday. There were two other customers in line at the drive thru as well, however, no one was taking their order. The customer in front of me and I finally drove through, and when I stopped to get the store number to file a complaint, a young employee opened the window and said they were closed and gave no reason. There were no signs on the drive thru menu to let their customers know that they were closed early, and all the drive thru lights were on. This is not the first time this store has closed early and did not inform their customers. I took my business elsewhere and will not visit this location again, it’s very unprofessional and displays poor management skills.
VISTED TACO BELL IN INDEPENDENCE 11/16/18 TO CARRY OUT, STOOD THERE 10 OR 15 MINTUES THE GIRL KEEPS WAITING ON THE DRIVE THUR NEED TO TAKE TURNS WITH YOUR CUSTOMERS! THIS IS THE SECOND TIME THIS HAS HAPPENED TO US! MYBUSINESS IS JUST IMPORTANT AS THE DRIVE THUR CUSTOMERS! I JUST WANTED YOU TO KNOW!
Hi, I use to be a Taco Bell LOVER, as well as, my son and grandson! I reside in Dallas, TX and would like to vote the facility from my located at Taco Bell Store # 022872, 11829 Abrams Road, Dallas, TX 75243, telephone #- 214/575-6201, home the WORST Taco Bell in Texas. I use to frequent this facility no less than 2-3 times weekly, and now it's like 1-2 retimes every 2 weeks! The food is ALWAYS cold, regardless of what you order. They make the tacos in advance and the shells are soft, with very little meat in them, tons of lettuce and 3 grains of shredded cheese! I went through the drive thru on 11/9/18 at 4:11 pm, placed an order Tacos, Crunchwrap Supreme, and Beefy Frito Burritos, along with drinks,(Order #022872). Well, the Tacos were COLD, VERY LITTLE MEAT, the Shells were soggy (which to me indicates they were old), the Crunchwrap and the Frito Burritos were COLD! The SKITTLES FREEZE, INCLUDED NO SKITTLES, So why did I pay the extra $.30, for the Skittles?
I Kept the food for 2 days, while trying to call that Taco Bell and regardless of when I called, it would ring and I eventually got the Fax Machine! To me, this makes no sense! I guess you have to eat at Taco Casa, Taco Bueno, El Pollo Roca, and all the other fast food Tex Mex and scratch Taco Bell off the list!,
Someone owes me, as I'm sure they owe tons of other customers!
I just recently went to Taco Bell store #021084 in Raynham Ma and I feel I have been getting ripped off for ordering a side of Steak. Lately the side of steak is now coming in the cheese sauce container you use for nachos at a $1.80 which is way to expensive for a side of steak. I also asked how much a side of beef would be and got told it's $ 0.70 cents. Now I ask you does an ounce and a half of truly cost $ 1.80 I don't think so. I was also told that is also the amount of steak you put into a steak burrito and I know that is right cause I used to work for Taco Bell and I know its 3 ounces you put in a steak burrito. If this store does not change its procedure on a side of steak then I will go somewhere else that I can get what is right.
Thank you Jeff B
I went to taco bell to grab dinner to have at work because I work midnights. I order 2 hot grotto burritos they whwre correct. I order a xxl steak and beef burrito combo with no pico (tomatoes) because im allergic to them and nicely let the cashier no. So aroind 145am i finally got a break and went to eat. And the x xl burrito was missing steak only beef and had pico (tomatoes) on it. As well as the hard taco that comes with the combo was missing cheese. So i only got to eat the 2 burritos because they where correct and I order not to die from the tomatoes and who eats a dry plan taco with no cheese. Im very upset i spent 9.79 on the combo i couldn't eat. I don't want a refund I'd just like the food replaced correctly
Didn’t get complete/correct order! It’s seriously NOT that hard but somehow EVERY time it’s wrong. I should’ve checked my order before I left. Taco Bell #020648 West 7th st Joplin mo!
I was told by a cashier to “shut up bitch.” Spoke with manager at window, nothing happened. The cashier just kept talking badly to me
Called instantly to complain and no one has contacted me back. I’ve called multiple times In the last two weeks but no response yet. VERY DISAPPOINTING.
I was just charged $1.49 for a cup of water. I didn’t want to hold up the drive thru line and didn’t have time to go inside. When I asked why I was charged, she said they’d run out of cups and had to give me what looks like a slushy cup.
I love Taco Bell and have been going for years. And I don’t know if I’ve ever written a letter of complaint, but I’m just really aggrieved. Thank you.
#1--Taco Bell #028514 (204 N. Gaffey St., San Pedro CA 90731) On Friday, 11/2/18, 1:05 pm--this location was out of Hot Sauce packets...all flavors! It is not that big of a deal really, but I did request a refund of my order, which they did. (order #294)
#2--KFC/TB #E791040 (26715 Western Ave., Lomita CA) On Saturday, 11/3/18, 12:12 pm--this one is strange...the ice dispenser was out of order when I attempted to use it. Other patrons, also waiting for ice, told an employee and the ice machine worked for several people. At my turn, it didn't work again. I waited a minute or so and alerted the employee again. She said, "Try now." and it worked for me. I THINK...that she had to push a button to activate the ice/beverage machine. IF...that is the case, this is a bizarre (and inconvenient) practice. (ticket #2055)
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