T-Mobile Complaints Continued... (Page 1)

Fraud by your local dealer here in Cleburne Texas. I tried your 2 week special to see if your phone would pick up better than At&t South of town. Employees told me I could try it and return phones and switch back to At&t. They said they did not have a tower south of town but to try it. It would not even receive calls one mile out of town on Highway 171. I returned one phone in 3 days and meant to return both, but was informed I needed to switch to another carrier or lose my numbers. So they recommended Consumer Celleur, which I got phones issued and the line changed. Went in and they ok all changes to consumer celleur and assigned my number to consumer celleur. I asked and they said I was in the 2 week return policy, but since the signal would not work south of town the time limit didn't matter. They said they had to get my $125.00 deposit returned to the store and they would credit my credit card. I went back in 2 or 3 weeks and told them I had never got my money credited. I got a story about T Mobile had not sent it. they acted a little strange and I asked for owners phone number which is required to be posted as a contact and was not. They claimed they did not have it. I also say when I was there and they pulled up my account it showed I had an account with T Mobile. I asked the Black lady and she said it was an error and she would correct it. Now I had AT&T for 20 years and I doubt that I should have been charged a deposit anyway. Both employees have been fired for similar deals but mine was never corrected. I got a notice recently that a collection company had filed a charge off from T Mobile on my credit bureau. This needs to be corrected immediately of I will have my attorney go ahead and sue T Mobile and ask the DA to look at possible charges for theft by T Mobile employees. I also want my $125.00 back. Thanks Don Rice. PS it should be easy to verify this by checking my signup date with consumer celleur.

I was a previous customer of T-Mobile and switched to Metro PCS. On August 23rd I visited Metro PCS Store at 2815 Lincoln Ave Anaheim, Ca 92806. I was met by Store Manager Joe. I informed him the CoolPad Phone I purchased did not meet my needs. I told Joe, I wanted my CoolPad to be transferred to my Samsung. 20 minutes later Joe handed me the phone and said it was transferred and ready to go. After arriving home, I found that the phone wasn't transferred at all. The following morning I visited Metro PCS in Hesperia, CA. Sales Rep Judy attempted to activate the phone and was unable to. I was there for approx. 30 mins when she told me there was nothing she could do for me. She told me to return to Joe for further assistance. I returned to Joes store, and was greeted with Sales Rep Frank. Shortly after Frank attempted to check out my phone, Joe enters the store. I informed Frank of the above mentioned and to please check with Joe. Joe was reluctant to assist Frank. I felt bad for Frank for the way Joe was treating him and not wanting to correct the issue. At that point I asked Frank to please give Joe the phone and let him know he needs to rectify the issue. To my dismay, Joe started assisting customers that entered long after I had been there, and just left me sitting there. I was at Joes store for approx. 1 hour before I heard Frank again ask Joe for help as he stated, "I have spent hours on that phone, and I can't figure out what's wrong". I immediately approached Frank and Joe and stated, "I paid you the transfer fee and you told me my phone was activated. You lied to me and it is your job to provide customer service especially a paying customer". Joe attempted to argue with me, and informed me to go to the Corporate Store in Fullerton. I argue with nobody as I took my phones and left very unhappy and unsatisfied. The following day I drove to the Corporate Store in Fullerton as I asked to speak to the Store Manager. I was greeted by Manager Felipe and shared with him my experience. After speaking with him, he informed me there was nothing he could assist me with either. He stated, I needed to file a complaint with GoogIe, and tell them what has happened. I am bewildered beyond comprehension at this point. Why is this happening to me or to anybody for that matter. I have been extremely mistreated and still can't use my phone. I have a heart condition that is of serious concern to me as I live alone and now have been left with no phone. I am asking to please assist me with the horrible experience I have had and to address my treatment, run around and concern. Please call me anytime (But soon please) at 760-992-1581. Thankyou for your time,

Sincerely,
Joannie P. Elerick

I recently tried T Mobile and was told it had great service where I lived. They lied!! I got home with the phone and was immediately dropped with no service. I worked with the representatives for almost 2 weeks but to no avail. I canceled the phone at the advice of the rep in Springfield, MO and was told I would get my $50 sign up fee back. She lied!! Then I was told to go back to the store in St. Joe, MO where I bought the service and they would refund the money. She Lied!!!!! This seems to be the mantra of T Mobile, they get you and then lie, lie, lie!!! DO NOT DO BUSINESS WITH THESE LAIRS!!!

I called in regards to having my service restored. A CSR by the name of Brashay answered the phone. I then explained that I needed a supervisor. She then put Trey on the line who said he was a supervisor and would assist me. He had the audacity to lie to me and say he would credit my account $30 and restore my services ASAP. However, hours later he did neither nor did he document the case which led me to believe he wasn't a supervisor at all. As a customer that's the last thing you need is a liar when you're in dire need of assistance. Thanks for your assistance Bri for doing what you said you would and could do.

I ported my numbers on 6/21/18, called to verify the account closed on 6/22/18 and found that they still took another $145.00 out on 7/5/18 (for 7/13 to 8/13. I have called to get the proper refund and expect the payment of 6/4 to be prorated (since it covered 6/14 to 7/13). I have talked to several reps, asked for supervisors, been disconnected and on hold for long periods and still have no refund and no answers (although each time I've heard a different "reason"). Most of my calls are documented so I can provide additional info if help is available to me.

On July 16th, 2018 mine and my husband's phones were deactivated. When I called to question why I was told we had went over 50% of data roaming and our phones would be deactivated for 90 days. I was told they had sent me a text message about this in June which I did not see. I can't understand why I did not get a written notice or a phone call regarding this or was not told of this when my service started. I spoke with personnel at local store where I got my service started and they said they had no knowledge of this policy. When I got my service the first question I ask was does T mobile have service in my area and was told yes and they were well aware that the only tower close to my house was CellularOne. I have lived at the same place for over 25 years. I do not want to switch my service and would like to have this problem resolved. Thank you for your consideration in this matter.

Unable to make calls or receive them. Very poor connection. Phone keeps peeping noises but not from caller. Very frustrated with Tmobile service. May have to go with different carrier if nothing can be done about reception in my area.

T- Mobile store location: 212 B East 98th street Brooklyn NY
My name is Linda Hailes / sister to customer
Customer Name: Franklin Payne Visited store on 8/1/18 to pay phone bill. Bill $94.20 which was upsetting to Franklin. Store employee explained that bill was past due and added late charges increased telephone bill. My brother could not comprehend what she was explaining to him and called me. I spoke with your employee and understood what she was trying to explain to him. I explained it to him and he paid the bill plus late charges. I handle his finances so I keep a close watch on his checking account. On 8/2/18 I was monitoring his account and saw that he had been charged for two separate purchases at T-Mobile store on 8/1/18, $94.20 plus an additional $63.00 which the store employee failed to mention as well as not give him a receipt for it. when asked about it he had no idea that he had been charged for two purchases. On 8/2/18 he went back to the store to inquire about the extra money paid. I spoke on the telephone; with franklin's permission, with someone who stated that she was the manager when I asked to speak to the manager. She stated that she did not know who helped him the day before but did see that he have a $63 credit that would be applied to his bill next month because the store policy is no cash refund. My issue with this is that the error was made; if it was an error, and it was not addressed nor was a receipt given for the money taken from his account. I had to call them on the mistake which they already knew about for them to mention it. After speaking with the manager on the phone and mentioning how untactful this was handled my brother received a text from T-Mobile thanking him for his payment of 6, whatever that mean. We don't have an issue with using the $63 dollars as credit toward his next bill. The issue come in with why the extra $63 was taken to begin with and why it was not mentioned before he left the store. That is very dishonest and untactful business. I have pondered, just how many other older customers have fallen to this type of business transaction from this location. This is a serious matter and I hope will be addressed with this business location. I travel a lot with my job so I cannot always accompany him in his business transactions but I do monitor his finances closely. During his first Telephone purchase he informed that he could not pay his bill until the first of every month and needed his bill to be due on the 1st of the month. He was told it could be done that way, then the phone calls started coming informing him that his bill is due before the 1st and his phone would be disconnected. Is there any way his phone bill can be rescheduled to be due on the 1st of every month. your cooperation in this matter would be greatly appreciated. Thank You! L. Hailes / Franklin Payne

Account ********218 I received on July 29 a mailing label indicating that if I did not return Signal Booster I would be charged $289. The Booster was returned on 7/14/2018 to your store T-Mobile-5624 at 5036 N US HWY41, Apollo Beach, FL 33572-3504 Sales Rep #****463 Trans #3329 SKU #000000610214693518. Please confirm the everything is correct and that there will be no charge. Unfortunately we could not get internet service through our phones and the service had to be cancelled. Booster Box was returned unopened to store.

After many dreadful (zero or one-star) experiences with the Manila call center, I was finally routed to my home customer service center in Richmond, VA. Wendy is amazingly knowledgeable and stuck with me (multiple call-backs) to solve all the phone porting issues that Manila had been unable to address. Jeff, in the Oklahoma City call center, was helpful along the way. Manila is required to send you to a US customer service center, if you request that. (Unfortunately, all agents don't comply -- so just persist!)

On July 25, I went to a t-mobile store for a 7 pm APPOINTMENT, and Guillermo from T-Mobile on K st in dc between 18th and 19th st., took an entire HOUR to verify my ID. Per T-mobile’s rules I presented him a valid FEDERAL ID and G refused to accept it. He pouted and complained about how he couldn’t find a hologram on my federal ID so he wasn’t sure if it was real, as though he is the issuer of federal IDs. Randomly, subsequently a DC law-enforcement officer walked into the store for a personal matter and attested to Guillermo that my ID was in fact a valid federal ID. The officer said that’s the ID feds have. Guillermo responded saying that the only ID he’d accept was a drivers license, visa, or passport, and that he was unfamiliar with my federal ID. When did Guillermo become Mr. t-mobile? Is he one your policy committee or something? I then asked him to show me the written policy saying that Tmobile doesn’t accept federal IDs, but he couldn’t find such a rule. Instead, the policy he found, expressly said that t-mobile accepts federal picture IDs with expiration date exactly like the one I had already presented to him. I re-presented my ID, and then He said that I needed two forms of ID. I asked him to show me that rule but he couldn’t. At this point it was extremely clear that he was obstinate and didn’t want to help me, the fraud victim. After an hour passes, I ask him to calls his supervisor who finally instructs him to accept my ID. Simply ridiculous.

If this wasn’t upsetting enough, when Guillermo calls t-mobile they tell him that the fraud issue was resolved TWO days ago (mind you I was in a Tmobile store two days ago and was not informed of this) and i should receive my refund in FOURTEEN DAYS. Why does it take t-mobile one day to take money from account WITHOUT authorization but 21 days (fourteen days plus the week it took to “investigate”) for me to get my money back? Unacceptable. Super frustrating. Despicable service. I’m the victim, I’m the (thank God) former customer, and also the one being punished for your incompetence. I hope your business fails, because entities like you don’t deserve to exist.

I spoke with Caleb today around 10 AM wanting to receive information on a bill i was not able to see on my app because of malfunctions. He was not able to assist me at all saying it was too hard for him to figure out, although it is his job. I've been with the company for a few years and have NEVER had any issues. I was so disappointed and it was just a horrible experience for me. Please look into this. We spoke on the chat customer service line. Thanks.

You have a T-mobile user Juli Labesky, (719) 651-1123 who is using her phone and your service to make harassing phone calls. I have a voicemail with her ranting and making threats. Is there anything I can do as a non-T-mobile user? Is there anything you can do about your customer harassing others using your service? I have an mp3 of the recording, however, I am not able to upload for you to listen.

To Whom It May Concern,
Please read the following!!! THIS IS A MATTER OF LIFE AND DEATH!!!!!!!
Re: Lisa Welti
Closed Account Phone Number (626)227-6528
Address when I signed up: 1750 N. Harvard Blvd. #102 LA, CA 90027
I tried to give your company a try at the beginning of this year and the experience has been horrible, not to mention highly illegal. I called to sign up with you and was going to get a phone from you as well as a speaker. I was told the device and accessory would not take long to arrive...but they kept not coming. So each time I would call it would take me almost 2 hours to even get to the right person to help me try to figure out why it was taking so long. Finally after numerous long and very difficult phone calls and still no package, I called your company to cancel my account completely without ever using it. I was told that since I hadn't received my package yet, when it arrives, I could take it back into a store and they would take care of me sending it back.
When package arrived and I took it into the store, they told me they could do no such thing and to call t- mobile again. When I contacted t mobile, they issued me a label to mail back the unopened package with my items. I called to follow through and make sure that the package was received. When I tried to do this, at first, your receiving department was only crediting me for the phone and not the accessory because they were confused that they were shipped with one shipping label because the box was never even opened. But after a series of phone calls, the one nice woman (who I wish I had the name of), assured me that it had all gotten taken care of and that I did not owe any money and apologized for the mishandling of my account since the beginning.
Skip forward over 4 months and I am trying to increase a credit card limit so that I can pay for my mother's medicine since I am her caretaker (she is sadly in the final phase of dementia), and my credit score has dropped dramatically because a collection is being reported on my account by your company. I obviously called to see what this was regarding only to find out after several hours that your company never properly recorded the return of my accessory(speaker) as well as the phone so there is an outstanding charge of $65 due. This past due amount was handed over to collections and when I spoke to them, they said they had sent something out in the beginning of May regarding this but I had never received it. I'm sure whoever is reading this has a mother and you can only imagine the sad and heavy responsibility of caring for them as they deteriorate, so I am pleading to your humanity to help resolve this issue as quickly as possible so that I can help my mother with what she needs.
I have opened up an investigation through a Supervisor of yours named Jocelyn (ID #3012637). She said this can take up to 9 business days to complete. I don't have that kind of time and I need this issue to please be resolved right away and reported properly to the collection department. I tried to give your company a try and everything was handled improperly and now I am suffering because of it. It's not fair or legal and I need your help.
PLEASE!!!!!!!PLEASE!!!!!!!!PLEASE!!!!!!!PLEASE!!!!!!!!

Lisa Welti
Phone (323) 202-7029
lisawelti@yahoo.com

Was in T- Mobil Store @ 38th Meridain Inpls.In.46205..Said he just took over this Location as New Manager .. My Mom pays for my Hot Spot and He yold Her to Stop Paying for it because I was Just Trying To Use Her. She was telling Him That the HotSpot was Hers and She Wanted too Keep It Anyway. 1st of All THIS SOB WAS MEDDLING IN A FAMILY DECISION THAT H

My son and I went into the T-mobile store in Pocatello, Idaho. I told the salesman, I was looking for a phone in the $150.00 range. He checked my account and said I was eligible for an upgrade and the down payment would be between 35 to 70 dollars. I was okay with that. He stared to talk about phones with better camera resolution, I interrupted him and said I didn't need to be upsold, I just wanted a 150.00 phone. He said he didn't know the prices of the phones in the store so I told him there were 3 that were 150.00 and could he tell me the difference between the phones. We had to show him where the phones were located. There were 2 in one location, and the other was in a 3rd location. My son said to him, you don't know the prices of your phones or where they are? He said the prices change everyday. I was frustrated by this point and asked him what time his shift started. I would have thought that at the beginning of his shift he would have checked prices. I also would have thought when he checked my account information on his computer that he could have looked up the prices then. I don't know if the guy wasn't interested in helping us because I was buying an inexpensive phone or if he truly was that uninformed about the store's products. There was a young lady working in the store who came over and said a new product had come in that day in my price range that I could get for zero down. My son tried to apologize by telling the guy he knew he was being a jerk, but it just seemed like he should know his product, at which point the guy said that ok, just keep it up and I'll show you the door. So I said fine, that I would buy online. I asked for the managers name and business card, and was told the manager didn't have one. The young lady wrote the managers name and phone number down for us. My son tried to apologize and we were still practically thrown out of the store. I try to support local business rather than shop online, but I'll drive 70 miles to the next nearest T-mobile store before I will EVER go to the Pocatello store again.

AFTER OVER TWEENTY YEARS AS A CUSTMER T MOBILE DID NOT SEND ME A BILL I GOT A DOULBLE THE NEXT BILLING HAD UNTILE DUE DATE TO PAY BOTH I LOOKED AND HAD NO BILL SENT THE DOUBLE BILL THE THEY TURNED ME OFF I CALLED LOT OF REPEAT ON THE BILL FINALLY GOT A LIVE PERSON SO THAT THEY ONY REPEAT THE MESSAGE NO HELP AT ALL THE HAVE THE DOUBLE PAYMENT IN FULL .. BUT SOME HOW THIS IS THE COUSTERNERS FALT

I had a billing question and the customer service person did not want to hear me out refused to understand . Was not professional at all. I have been with T-Mobile for over 12 years and have never wanted to leave them as much as I am thinking about it now. Over the last year there service has been the worse.

chartley.park shopping center
144 Chartley dr MD 21136
443-713-0000 Kevin, he is so good talking to Spanish people and taking advantage of them
I pay him to cash 160.00 for him to unlock my cell, and he never did it. people pay him under the table. cus that's what he does. cash in his pocket now he is saying that I never pay him.
and his camera he says he cant see it. I know he is lying. I used to have T-Mobile but I left cus he lies to much. please if someone can help me.

Went into your store purchased a new phone for my grandson who broke his screen on his phone so we up dated to a new phone paid the one hundred seventy five dollars to have the phone fixed from the insurance I pay every month. Brought the new phone and a unbreakable cover for the phone so after paying another one hundred thirty two dollars for a cover we then left the store and stopping to pick up my grandson glasses 7 miles away we notice a crack in the cover, we went back to the store showed it to the girl that sold it to us. You could see that nothing hit the phone it had no damage to it. She said she would replace the cover it had only been 2 hours old. She called her district manager who told her they could not replace the cover I had to go back to the company of the cover for a replacement.I have purchased 4 phones from your company in the passed year, and with this type of practice I am thinking of going back to Verizon.You say customer satisfaction you need to practice what you preach.

Hi my name is Thang D Bui. I am a 15 years of T-Mobile's customer. About 3 years ago, I had an issue with roaming charge. when I spoke to a T-Mobile rep I was told that T-Mobile loss contract with Viet Nam there for international call and roaming charge to Viet Nam is very high. I asked the representative to block all international call option for my family plan. In March 2018, my 76 years old mother did not know and call her family in VN. the phone number was stored in her call log and instead of dial button using face time audio, she mistakenly dial the standard call button. this mistake created a long distance charge over $700 for me. when I contact T-Mobile representative, I was told that there is no record saying that I ordered the long distance call block and since my mother made those call I have to pay the bill. I try to tell them that there are so many ways that I can call my family in Viet Nam for free. why would I leave an option that will charge me over $4 a minute to call Viet Nam. I was very clear that I asked the representative to block the international service for my entire family and if the representative did not activate my order, it would not be my fault and I shouldn't be charge for the long distance call. I spoke to a representative and 2 managers. no one was willing to help. finally, a manager name Raquel offered me 20% discount. I was not happy but after explaining the situation again and again to her with out success, I gave up and except the offer. I was very upset with the customer service I received from all 3 of them. I told Raquel to reverse my charge of $921.78, make adjustment to my bill and recharge me for the correct amount. I also asked her to email me contact info for T-Mobile complaint department. she said she will do it. However, until now, I have not received any information from her. I also noticed my bank account was charged $921.78 with out any adjustment. I can't believe I was treated this way after 15 years of loyal customer to T-Mobile. I am a business man and was insulted by the behavior of your managers. I am looking for other carrier to switch my account over because the service I received from your staff was unacceptable.

thank you

About two months ago we switched tot T-Mobile from Straight talk. We had to wait awhile as there were not very many employees there to assist. This was on a weekday around twelve o'clock. We ended up having to purchase phones even though ours were new because they said straight talk had a year waiting period to unlock our phones. We have been with straight talk for about three years. So we purchased two phones and the 55+ plan. The salesmen helping us had to give us two different phones at two different prices because they did not have two of the 200.00 phones there. So the manager told him that he was going to credit us back 50.00 for our long wait and because the stock was not the same phone. Thus we make payments for the phones and the service every month. We have yet to receive the credit of 50.00 to our bill. I have contacted them several times on this and they keep saying they will have the manager take care of this. I believe he lied to us and now I am wondering if they lied about the phones as well. I feel someone should do something and also discipline that manager. He should not be in that position if he has no ethics. It was in Albuquerque New Mexico at the San Mateo store.

I called in Oct 2017 to find out what I needed to have my husband (who I am divorcing) removed from my phone line to include his cost of his phone itself and the accessories. They told me I could not do it he had to call in. As nasty as our divorce is going I convinced him to call in. So, he calls in and I ended up paying another month after he called on him on my phone line. I noticed the phone and accessories had not come off. I called again and asked them why those were not transferred. They mentioned they sent him something to sign and send back. So today 4/12/2018 I find out I am still paying on his accessories and phone itself not the line. I am livid and call in only to be told I was sent an email to digitally sign. No, I was never told that. I was told it was sent to him. Then I am not being reimbursed for the 30.00+ $. I have been paying since Oct and didn't even know it. This is ridiculous. I have done what I could and even bought new phones in the last 6 months and put someone else on my phone plan (which I need him to put his line and accessories/phone in his name because we broke up and he moved out of CA. It is like dejavue! I have been with T-Mobile for so long I cannot even remember how many years it has been. I am contemplating leaving T-Mobile because I am so livid right now and upset to say the least I am not getting that money back and I had to beg him to sign this form again by the way the Supervisor miraculously was able to send both of us (I still have not received the email) and told her this and she told me as long as he does it, it won't matter on me if I don't because she has removed those charges. I want to be credited for the money I have paid. This is a ridiculous process and have to make so many phone calls to get the run around and told I can't authorize anything to be done to may account. Not to mention ask the soon to be ex-husband who I am leaving to do anything especially this is so pissing me off! Then to be mandated to use a desktop or laptop on a document to digitally sign it. It should be allowed on a cell phone. Not everyone has access to a laptop or desktop!

cannot use my hotspot to use wifi on my other tablets or phones. i took the phone into the store in san diego downtown store and a lady nammed Jennifer tried to help me but couldnt. she said it must be my other devices that do not work and not my tmobile phone. i came home and came to the computer and was able to get the wifi instantly from other sources. so it is not my other devices that are having problems. i also just got off the phone with 611 for tmobile and they tried to send me a pasword to log into my account for tmobile and the text never came thru.i am now waiting for tech to call me back, very frustrating!!!! Rachel Madrid (858) 2099683

In two months I've had payments taken in error and 5 to 7 days before I receive the refund. This is very irritating when you are provided with promises that aren't honored. The borrower is inconvenience and no restitution is provided. This has happen back to back in the last two months.

I have been a customer of T-Mobile for four years and have NEVER encountered the problems I am having now. I would greatly appreciate some one contacting me in regards to this matter.

Thank you in advance.

Theresa Lewis

I have been a T-Mobile customer for a little over five years while residing in Nashville TN, I was also a customer when I lived in Pittsburgh, PA. My reason for contacting you is for the last 6-8 weeks I've contacted T-Mobile regarding dropping two lines that were associated with my account. Each time I called I was given a different answer. I would speak with customer care and they would refer me to the store, I would go into the store and they would refer me back to customer care. But with each encounter I was given a different answer on how to resolve the issue. I was finally able to get the lines removed. On Monday 3/26/18 made a payment of $115 due to the fact when I spoke with a representative on 3/23/18 I was advised I had a past due of $50.00. On Tuesday 3/27/18 my services were disconnected, I was driving to work and speaking with an associate and asked her if she would restore my services and I would make a payment on Friday 3/30/18. She told me she wouldn't be able to do so. So there I was driving while it was pouring down rain fumbling around in my purse looking for a credit card to make a payment. Needless to say I swerved and almost ran off the road twice. None the less I made a payment of $75.00. On 3/29/18 I made a payment of $200.00 and received a text message that I owed $546.06. I called back into customer care and was advised this was due to the two lines were dropped in the middle of the billing cycle. My frustration is I have made numerous attempts trying to remove those other two lines and not once did anyone every tell this should be done at a certain time of the month. The gentleman did pro rate my bill for I believe $80.00. I am very dissatisfied that it took almost two months for me to finally get the lines removed and I still wind up with an erroneous cellular bill. I'm not at all pleased with all the mixed communication and mixed signals that I received. With a company this large all associates should be on the same accord. It makes no sense that when a customer calls in regarding services, billing or a question in general the associates just free style with an answer. It is the consumer that keeps your organization running, but in no way is it fair to treat customers like this. The entire ordeal has been extremely frustrating, time consuming and costly. I am honestly thinking about leaving T-Mobile and going to another carrier. I truly feel as though there should be some concessions with this bill considering all of the trouble that I've been through over the last 6-8 weeks.

My T-Mobile internet connection has slowed down from 3G to 2G.
It has been at the 2G speed now for about over one week now.
This is not good enough I am paying for 3G speed, and I am getting only 2G now.
How long will this slow speed go on for, it is almost unusable, it is so slow.
Get it sorted out now, or I will have to look for an alternative service provider.

I recently received a bill from this wireless carrier for service I never elected to receive. Approximately 3 weeks ago I walked into the Capitola CA T-Mobile store to inquire about service. A sales rep tells me that in order for my to be quoted the best rate, I had to provide my Driver license and Social Security no for a credit check. I did so and was assured it would only result in a soft hit to my credit report. For the following two weeks I received calls from the rep asking when I would return to the store to choose my phones and open an account. Shortly thereafter I receive a $150.00 bill in the mail with two unidentified phone numbers connected to wireless service I never contracted to receive.

I WENT TO T-MOBILE TO PAY MY BILL AND PURCHASE A TABLET. AT THE STORE THE YOUNG SALES PERSON MADE ME KNOW THAT I HAD THREE TABLETS, MMMM ITS WHEN I WAS NOTIFIED THAT MY EX-WIFE WENT BY AND PLACED A CELLPHONE AND TABLET UNDER MY ACCPOUNT. I ASKED HOW MY EX WIFE HAD THE ACCESS AND THEY TOLD ME THAT SHE WAS A USER. OK. BUT I ASKED HOW SHE OBTAINED MY PASSWORD OR IF SHE DID NOT NEED A PASSWORD.I ALREADY SPOKE TO T-MOLIE AND ARE UNABLE TO HELP THIS IS A POLICY MATTER WANT TO KNOW HOW DID THE SALES PERSON SALE MY EX WIFE WITHOUT CALLING ME OR PASSWORD.

I contacted the T-mobile office four times this morning and spoke to four different representatives, and on each occasion the line was disconnected. I have been been a T-mobile customer for 13 years, and have three lines of service. After calling back into the office... the service also disconnected. This is poor service, and bad business especially when I called to add a product.
I have also contacted the office about hearing echoing on my line, and computer sounds with no resolution. Hired new staff ? Have you lowered your standard ? Just bad service

My complaint is about the Tmobile REVVL phone. I've had my service with Tmobile for about 4 months. When I purchased the REVVL phone, I asked about the head set that comes with "ALL" phones and the rep told me the phone doesn't comes with a head set. I thought that's strange with it being a law to have a head set on when driving and on the phone. Every since I've had the phone it's been a problem. I call someone or.they call me I would lose that call and have to call them back. Very difficult and unprofessional as a business man to loose a important call. I've spoken with 2 different reps about the phone, calls dropping as well as me not being able to respond to a group text. One said he didn't know why, the other rep told me that the phone sending the text maybe texting a big file. I showed him the file and it was small. So I have a phone that continues to drop calls and people I'm doing business with send a group text, I can't respond to it. This REVVL phone needs to be recalled because it is terrible. The service at Tmobile is great, but I'm stuck with a phone that wasn't explained clearly to me what could be a problem. They did tell me to turn my phone off everyday for 10 seconds. I need help in getting rid of this REVVL phone into something a whole lot better. Can someone please help me, very frustrated with this phone. Thank you

I have been a T-Mobile customer for over 17 years, I have paid my money faithfully all of the 17 years. T-Mobile use to offer perks for it's loyal customers which made us feel like we were value to there company, now T-Mobile don't offer it's loyal customers anything but are continuing to go up on it's rates. T-Mobile is not showing its customers appreciations for their business, so I think I want to take my money to another company that appreciate me doing business with them.

I called TeamMobile Customer Service on 1/25/18 to cancel my service and told them I was switching carriers. I spoke to three different agents, one of them supposedly being a manager. I was promised by the first agent, Jolo, that my account would not be charged that day for a month of service; he in fact said he 'had stopped the payment.' He also said I had a $10.00 credit on my account that could not be given back to me. I asked to speak to a manager or supervisor three times before he switched me over to Summer, the supposed manager. Summer promised me my credit card would not be charged and that the $10.00 credit on my account would be refunded back to my credit card on 1/25/18. She said she was transferring me to the Billing department who would take care of everything. I was transferred back to Customer Service. This third rep told me he 'could not do anything for me because I didn't have the ID numbers of the people I had talked to (although I had their names.) Question: if the damn ID number is so important, why don't Reps give it to you when they first give you their name? I checked my credit card today and TeamMobile did bill for the month's payment although my TeamMobile account is closed now. They also did not refund my $10.00 credit to this same credit card. I called TeamMobile customer service today, 1/29/18, and spoke with Sean. I asked for a manager twice and was told he 'was going to switch me to the Loyalty Team.' I was switched to Tiny (Web ID # 2045400), and again asked for a supervisor twice. Tiny stated that my account had notes stating that 'for any matters, to call Midland- a company that my TeamMobile account was sold to.' Tiny could not give me any information on when my account was sold to Midland, or what type of company Midland was. Tiny gave me the number for Midland and I called them. Midland is a debt management company, and they report having nothing on file for me. I called a different TeamMobile Customer Service number (there are many numbers, which is very confusing.) I got Rep Jen (Web ID # 308785.) Again, I asked for a Supervisor three times. Jen said she needed to switch me to the 'Prepaid department before I could speak to a Supervisor.' I was switched to another department, then was on hold for over 10 minutes. I hung up, as I spent over an hour on the phone with TeamMobile Reps on 1/25/18, and today have spent over another half hour attempting to get a Supervisor. I am going to file a stop payment notice with my credit card company next. I was a TeamMobile customer for ten plus years; because of this extremely poor customer service, I will NEVER return to TeamMobile, and I will advise anyone never to sign up with TeamMobile.

They have stolen my paid for AT&T 2s8 phones and 1 s8plus. I have been charged device payments since 9/2/17 and no compensation for switchover! Best part is they keep adding lines to my business account without my signature or authority! This is a case of fraud and theft by deception at its finest. They now have 24hrs to rectify this entire mess before I submit to my legal dept and they are reimbursing me more than 2100.00!

1st issue: Called in to get my number changed Rep charged my debit card with out my knowledge. Called back in and the rep stated that she would credit my acct. I asked the rep to put the money toward my payment agreement. ( didn't happen).. Called back in spoke to a different rep and she was able to take the money and put it toward my payment agreement... She also stated that it wouldn't change my payment AGREEMENT and that every thing was going to stay the same and she then took a 14.00 payment from me. I kept getting alerts on my phone telling me that i needed to pay my bill or set a payment agreement which i had already did. I called back in and that's when everything went down hill they were unable to kept the present PAYMENT AGREEMENT AND THE CURRENT AMOUNT WENT UP THAT WAS DUE AND THE DATES HAD BEEN CHANGED. THE DATED I STATED WITH WERE NOV 21 31.50 AND DEC 5 125.00 NOW THE DATES I HAVE CHANED TO ME MAKING A NOTHER PAYMENT ON THE 30TH AND THE THIRD THOSE DATES DONT WORK FOR ME AND THE REPS KEEP TELLING ME THAT THEY CANT CHANGE THEM BACK TO WHAT THEY WERE THIS IS NOT RIGHT AND SOMETHING NEEDS TO BE DONE.

I've had ongoing problems with T-Mobile since I've been on it for the last year almost every time my bill is due they'll send me a message saying it's due in 3 days but take the money out before the bills do causing my bank account to go into overdraft fee because they're taking it out before was supposed to then when I called to complain they tell me will take care of it if you have any problems and need an extended period to pay your bill give us a call but when you called them they said they can't do nothing for anyone if they're on prepaid and they have to come to postpone or start a contract, you can't get a word in edgewise with any representative they seem uncaring unemotional and unsupportive to your plight and just downright one of the most disrespectful phone companies I've ever had the displeasure of dealing with, how can you be one of the top phone companies with all the service and reliability if you can't even help your customers with the simplest complaints all you can do is brush them off, I expected reconsolidation after the third time they took money out of my account to pay my bill that wasn't do yet it's shameful

I used T-mobile services for 3-4 years, basic plan, flip phone. Every time I purchased additional time
for the phone, the actual minutes I received was less than the amount of minutes I purchased.
When addressing the problem with store where the purchase was made, a rather vague explanation was given and
the actual amount of minutes was then added to my account. I was switched to a new plan during my last visit
to T-Mobile which seemed ideal for me and for the minutes promised, seemed like a good deal. Once on the new
plan however, I was contacted monthly that I had exhausted the monthly limits. I use the phone very infrequently and
find it difficult to believe I had used the monthly allotment. Because of these issues I decided to move to another carrier.
I want to use my existing phone with the new carrier, however the phone is locked. I made a request to T-Mobile
on 11/09/17 for an unlock code and was told a request was forwarded to Samsung for the code and it would be forwarded
to me once received. Still waiting for code. From research done, I believe the code actually comes from T-Mobile and this
is another reason I will never do business with your company in the future. Will file a complaint with the FCC if code is not received.
.

I have spoken with Several Agents REGARDING A STOLEN PHONE,MOST REPS.VERY UNHELPFUL.

THE LATEST REPRESANTITIVE NAME WAS ALEX,HE'S CLUELESS.

VERY, VERY, FRUSTRATING.I WILL NOW HAVE TO GO TO A T MOBILE STORE.

THOSE NEWEST AGENTS MAKE ME WANNA SWITCH TO SPRINT!

THANK YOU. SORRY TO BOTHER YOU.

I had issues with my iPhone, so I stopped by the t-mobile store on South Main Street in Portchester, NY. I don’t think it’s appropriate for the employees and also the management in the store to tell the customers not to stand and the rug by the door in the store, either you get off the rug or you go outside the store, remind you I have four lines with your company. I asked the manager for the information to file a complaint he refused to provide the information, and dealt with me very disrespectful, it almost got physical, this manager professionalism is the worst, i do hope for continuing business relationships this matter is look into.

I am not happy with the service I received, I brought and Iphone 6e and a Galaxy J7. Now both of these phones are locked on Tmobile and can not be used. I called September 15 about this and was advised that the Iphone would be unlocked with 24-72 hours. After waiting 5 days I called back again. This time I spoke with 3 different representatives and was advised I still owed a balance on the phone. I am not sure why I am showing that balance as to the down payment I initially put down as well as my monthly payments for a bill that should have been 200 dollars and it was almost 400 dollars a month. So how is a phone not paid off that Cost 399.00. Still can not use my phone. I have a child and I work and need a phone all I would like is for this Iphone to be unlocked. The representatives were rude and not very helpful or compassionate at all.

Last November 2016 black Friday, T-Mobile had the promotion, buy an IPhone 7 or 7plus with a trade-in eligible iPhone (iPhone 5 thru 6) and get $300 credit and the remainder balance is billed credited, meaning they bill you monthly, but it gets credited back to you.

IPhone 7 plus----- $869.99 + Tax
Down Payment--$149.99
-------------------------------------------
Remain Balance ---$ 720.00
Trade-In Credit---- $300 (IPhone 5s Trade in)

Last November 2016 black Friday, my daughter and I went to the T-Mobile store in Savage, MN. I asked the sale’s rep to verify if my current plan (Simple Family plan with no unlimited internet service) would be qualified for the IPhone 7 or 7plus with a trade-in eligible iPhone promotion. He confirmed with another sales rep and informed me that my current plan would be qualified. So, we bought the IPhone 7 plus in rose gold but was not able to trade in my daughter’s IPhone 5s 16g as they had no rose gold IPhone 7 plus in stock. We were told to come back to the store to do the trade in when the IPhone 7 plus arrived . A week or so later, the IPhone 7plus arrived at our home instead of sending it to the store. We brought in the IPhone 5s to the store, but we were told that since they made the mistake of shipping to our home we need to mail in the trade-in. So, I got it packaged and wrote all the reference number and mailed it.

When the December billing came and I did NOT get the monthly billed credit. I checked my statement and it showed I was enrolled into the promotion, but a week later it showed I was removed from the promotion. I contacted Customer Service and explained the situation. It turns out that I must have an unlimited internet plan to qualify for the promotion. The Customer Rep whom I spoke to went to check with a manager and the manager agreed that because the store sales staff had informed me that I qualify before making the purchase they will give me the credit instead, but I must contact the store to give me the credit since it I made the purchase there. I asked that the Customer Rep put on the case notes what the manager had said.
I contacted John R, the Manager at the T-Mobile store in Savage, MN and explained the whole situation. He said the amount $720 to be credited is too large so it must be done by a higher up Manager (Ruben). John contacted Ruben with the situation and assured me that the $720 credit will be applied the following billing cycle.
January billing came and still no credit. I contacted John again and he contacted Ruben. Again, I was informed it will be applied next billing. The following months nothing ever came through. When I contacted John, he asked that I contact Ruben directly. I called Ruben’s Cell and actually got hold of him. I explained the whole situation again and Ruben attempted to give me the credit while in his car, but Ruben said he has bad connection so he will complete the transaction once he is inside and will call me back. He lied. He never call me back. I made several calls and left multiple messages for Ruben but still no return calls.
Finally, I contacted the store manager (John) and told him what had happened. I told John, if they are not going to credit me I am willing to accept another IPhone 7Plus in exchange. But he refused. He contacted Ruben again and promise the credit will be applied next month. Next month’s bill came and still no credit. John finally suggest that I contact Customer Service again to see if they can do something now that I have done all that I could and still can’t get this situation resolved. We are now in October 2017 already.

I called and spoke to a female customer service rep and explained the entire situation to her. She was very apologetic and can’t believe it has been going on for almost ONE YEAR. She needed to do some research and maybe call the store manager and then call me back within 2-3 hours. A week went by and still no call from her. VERY DISPPOINTING!!!
I decided to call customer service back to follow up. I spoke to a young man, he understood my situation and wanted to help me. He put me on hold and contacted the T-Mobile Customer Solution to see what my options are. He then transferred me to a young lady with a heavy accent, it was hard to understand her. She gave me a long explanation and finally said she can give me the credit for $633.99. I told her it should be $720, not $633.99. She went back to explaining but I could not understand her. So I just said, go ahead and apply the $633.99 credit. So $720 - $633.99 = $86.81 that T-Mobile still owes to me.

Throughout this whole process, I have been very professional and very patient. I have 7 lines on my T-Mobile account and have been a long time customer for at least 10 years.
To compensate for this bad experience and for what I went through I request that T-Mobile send me a new IPhone 8 Plus.

Inquired about 55+ with 2 lines plan at the Menlo Park Mall, Edison, NJ retail store and was told I had to call customer service. Called customer service and was told any retail shop can take care of the change. Went to another retail store (Woodbridge Mall, Woodbridge, NJ) and was told they don't do the change and had to call Customer service.. Called customer service again and was told any retail store location can do change because photo id needed. Went to a retail store (299 U.S. 1, Edison, NJ) and was told I needed to go to a corporate retail store. Went to a corporate retail store (32 Parsonage Road, Edison, NJ) and was told they don't do it and had to call customer service. This time, I called customer care while still at this location and told them of my misery, aggravation, frustration, anger, for being bounced back and forth. The rep finally agreed to do it and was passed on to an activation line where they took my wife's information so she can open up her own account under the 55+ plan.

What a nightmare! What kind of customer service is this? If not for my daughter, I would switch in an instant to Verizon or AT&T. After being a customer for more than 2 years, this is what I get.

I just started service with tmobile two days ago , the first issue I had was the store I went to convinced me to trade in my iPhone 6plus for a lgk20 telling me it was a better phone because it had newer technology ((LIES)) the phone was horrible it was cheap and nothing close to my iPhone , I was also told that they would hold my phone until the next day because I was really on the fence with buying this phone , I went back to the store yesterday (9/26/2017)) to return the CHEAP phone that was upsold to me for my iPhone ,and tthey told me they already sent my phone in forcing me to keep the CHEAP k20 , so I called the district manager and his solution was to sell me an iPhone 6s .... this phone is wayyyy to small I cant see anything (which is why I had the plus to begin with) I am not an unreasonable person , but I feel an unjustice was done , I am a brand new customer and I am VERY UNHAPPY . If I could get out of this contract I would .

I was admitted to the hospital on Sept. 10 and was not discharged until 8 pm on 09/20/17. Before I left the hospital I talked with John and Guido as well as someone in tech support regarding my phone. My phone (229.296.9699) is completely inoperable and I wanted to know if I could get it repaired. I was informed that it would have to be mailed off and probably take 3-5 days, which I didn't have to wait. On Sept. 21, 2017 I went to the T-Mobile store in Albany and talked with Sales Associates Heather who talked with someone at T-Mobile for several minutes along with the store manager Kimberly. The outcome was that an EC? show that I was eligible for an upgrade but I would have to pay $228 and some change before I could upgrade to a new phone. After this discussion, I left the store to go get some additional funds to be able to take care of this matter. When I got back to the Albany store Kimberly assisted me with the transaction whereby I paid $125.00 in cash and the balance on my VISA debit card. The payment went thru on the store end but T-Mobile is still telling the manager and myself that I still owe the balance which has already been paid and shows up in their system as being processed. However, I was not able to get a phone nor was Kimberly able to get the issue resolved.
Before leaving the T-Mobile store I called and asked to speak with a manager but I was given over to a supervisor who told me that there was nothing that they could do. I in an anger and unprofessional manner told customer service and the supervisor that I couldn't give a damn about what they were saying. I informed them that I had just got out of the hospital and as I live along I need to be able to call 911 or EMS if I have a relapsed of my condition. They didn't give a damn at that point I informed them that if I go home and have a relapsed of my condition this evening, tonight or tomorrow and unable to contact anyone for help I was going to sue T-Mobile. The supervisor or manager was nonchalant about the situation and kept telling me that if would take 24 hours or a day before the issue could be resolved.
The reason I am so upset and extremely pissed off is because I have been a customer with T-Mobile for over 11 years and could not be given any better service even though they had talked with the manager at the Albany Store and she verified the payment. My medical issue is coughing up blood and if I started back I was to call 911 and come back to the hospital. Hopefully for T-Mobile sake and with the God's grace and mercy I will not have an issue where I will have to go back to the hospital.
This makes me really consider whether or not I want to continue to be a T-Mobile customer. Hopefully someone will take the time to read this message and contact me via the email above because I have no phone.

I was advised that I would receive an corporate discount from my job just to be given the run around for almost 2 months. I have been a T-Mobile customer since it was under Suncom. I had a conversation with 2 employees on 9/8 regarding my discount which I was advised (if you would pull the calls) that once I receive my discounts that T-Mobile would retroactive the months that I never received and was advised today 9/20 that I was given the incorrect information from Paula (supervisor) located in Idaho that the information that was provided to me was incorrect. This has been the worst experience that I received from T-Mobile. I will be searching for another provider, clearly your employees were not trained properly to be providing inaccurate information.

This complain is regarding the tmobile store at king of prussia. I went and purchased an Iphone 7 plus for which I paid $817 ,cash. I asked and was told by a sales.person named allysia that the phone is unlocked and I can use it the next day if I want in europe. When I asked her to please be sure before I pay for it because I am travelimg in few days and needed.to have a phone with me, her exact words were " no worries, from the 6s the Iphone makes its phones unlocked. I paid cash and left only to return after 4 days and ask for a refund . I was told they dont have the money and I should go and look at other tmobile stores hoping one of them had $817 cash to give me, because they had not made enough sales that day but even if I would come on a saturday they could not guarantee me I would be able to get my money, so I should go looking in other tmobile stores if any of them around the city had enough money or I could get a corporate check .This was unacceptable because when I paid I was not told that if I were to return it I only will get my money if the store has made enough sales that day. After they made some phone calls to other stores and 2 hrs of waiting ,there were no money found so I decided to get a corporate check and wait 14-21 days without phone to get my money back. Then while waiting for the check and after after 2 hrs and 15.min, they searched in the store and in all the registers and found some money and told.me they have to keep $50 restocking fee? For their mistake which the employee admitted in front of everyone? If you could check the cameras you will see what happened on Thursday, sept 14 2017 , 6-8:15. This was the worst service I have seen, the worst way I was treated from a store and its managers. And in the end they robbed $50 from me. I have been a tmobile customer for more than 15 years and this is not a way you should treat your customers. One of the managers that dropped by suddenly told me : " we dont have any money to give you , those are the only 2 options you have so either take it or leave it" unbelievable. I am requesting that the $50 they kept as "restocking fee" to be returned to me because it was their

This is an example of how NOT to handle a identity theft issue!!!

I have file a police report as my account information and personal identification information was stolen/utilized by employee (sales agents) at the Bartlett TN location. Back in June 30th someone purchased an iPhone 7 and accessories on my account. Once I noted the issue, I have made over 10 phone calls to the customer service line with request for follow up. To date, I have received little to "no" follow up or feedback. At this point, I feel victimized twice ... Once by the sales associate and second by the lack of ownership by someone to ensure complete resolution. I hope this compliant will result in an outreach from T-Mobile's escalation team ... I'm considering cancelling my services and going to another provider.

I was offered a plan of $130 for 4 phones unlimited with $10 off with auto pay, total of $120 after rebate. Ever since taking the offer I been in constant dispute with T-Mobile. At first, they said I had a different plan then after several disputes they would find the plan the offered me, then followed by a assurance that it would not happen again, but it kept on happening after each bill. The last dispute they claimed that don't have any such plain and that I was mislead. they offered a $200 rebate for my problem which I refuse. I would like for T-Mobile to honor what they promise

I need to make a complaint regarding the bill we have been receiving. I do not owe T-Mobile any amount since the last payment was made for $114.81 on 5/5/17, which was for the service period of 5/15/17 – 6/15/17. On 6/10/17 I called T-Mobile notifying that we were cancelling the service effective 6/10/17. I switched the service to MetroPCS on the same day, 6/10/17. I actually called T-Mobile from the MetroPCS store.
On 8/3/17 I received the bill for $509.79. When I spoke to Cheyenne (her Rep. ID 40517), a T-Mobile representative, I was told that it was for 1) Device we had from T-Mobile not returned 2) One line (my daughter, Nadia’s line), and 3) Service charge from 6/15/17. Cheyenne acknowledged that 1) I would return the device (I sent it back to T-Mobile by UPS next day.); 2) Service for Nadia’s line had been separated from mine; and 3) I cancelled the service with T-Mobile effective 6/10/17. She promised to clear this charge and make our balance 0.
On 9/1/17 I received the bill for $142.08. According to Belle (rep ID 280989), our balance shows 0, and she would text me the confirmation. She also suggested me to go to a local T-Mobile store. I never received text from her. When I went to the T-Mobile store close to my house this morning, I was told that I owe $142.08.
As I mentioned above, my last payment was made for 5/15/17 – 6/15/17, and I cancelled the service on 6/10/17. Therefore, I owe T-Mobile absolutely nothing!
I am a long time customer of T-Mobile who never failed the payment on time. I don’t understand why I have been treated like this. I switched to MetroPCS, which is your own affiliated company!
I am looking forward to receiving the statement showing 0 balances.