T-Mobile Complaints Continued... (Page 4)702+ reviews added so far. Upset? Call T-Mobile corporate: 425-378-4000
I have to admit I've had several years of great service with T-Mobile, however the last 1 (one) to 2 (two ) years our service has gone from bad to worse to now none at all and furthermore all we get from T-Mobile is the same ole crap...nothing works and they rather snidely state. "you can pay $400.00 dollars or wait two years to get out of your contract." that is nasty, because every time they do something they tack on more months of service. Now I'm paying 130.00 monthly for smart mouthed employees of t-mobile to bad mouth me and I don't like it.
I have three lines and two of my lines were not on contract only one was on contract. However, I was charged a $204 charge for number 3134146066. That has not been used or on contract and the company is trying to charge me a fee. I did not authorize or have that number under contract, the contract has been over for a long time. I spoke to someone in custom services a three - four weeks ago and they credit my account, now recently I was told I had a contract fee for a phone with month-month services. I am very upset, I hope this manner can be resolved quickly.
I'm trying to negotiate w/my wife contract which expiring next year fr. T/mobile to be a family plan. I have family plan w/t.mobile consisting of five lines excluding her's w/c our contract is finished early this month. We visited the T.Mobile near our place In Shary land, Tx. to upgrade my wife's contract to a family plan, instead this T/mobile customer/rep. called my cell phone & advise us that we can save more money on her plans & some sweet talks then she connected me to voice recording about the so & so of the plan, & on the last recording, it's gonna asked you to press# to decline or Press# to agree, which that time I dont press anything fr. my cell phone, instead I heard her fr. the other line talking so I asked her I want to verify the plans I never finished to asked for more details about the plan she connected me to another dept. I was amazed when the other Tmobile Rep. told me I already renew my family plan, w/c I dont even agree or decline , so now I have a new family plan plus my wife existing plan w/c we want to be included , instead I have new five (05) lines plus one (01) to shoulder. I talked to another rep. the only thing she can do is give me this e-mail "contract review T-mobile.com " and looked for the specific topic that I dont agree of the new contract w/c I dont give permission to the Tmobile re. mentioned before. I'm gonna call them again and see what's gonna happened next.
I disagree with the new contract date of December 2013. I would not agree to extend my contract as it is now as I am paying for 3 extra phones that I do not use. They were added to my contract withour my knowledge. I did agree with the mamager in the Meadowwood Mall office that I would have to pay for the delinquent charges that the persons using the 3 lines incured. I was told I would be charged $10.00 a month for the unsed phones only to the end on my original contract. I did change my minutes to 1000 but never was told or agreed that it would renew my contract for another 2 years. I DO NOT want to continue paying for phones I am not using, that is why I know I did not agree to renew my contract when I reduced my minutes. I have been a good paying customer for 7 years and would appreciate you attention to this problem. The extra phones was a aproblem created by my kindness to friends that needed a cell phone. they run up a $300.00 bill that I paid and now paying monthly on phones that they got by impersonating me. I only need the #775-247-7906.acct#416338666. home #775-273-7290,work 775-273-2208.
In December I purchased three phones , two of which I had to take back. Okay I could deal with that. Then when I tried to set up the phones with existing numbers we had they told me we could not do it. Okay again I could deal with that. The very last straw was on Fri. Feb. 23, 2013 , I called to have one of the lines turned off and the person on the other end told me he could do it but that it wouldn't take effect until after the next billing cycle ! I informed him that I would not pay for something that was not and will not be used . He gave me the email address and told me to file a complaint.
Today I called T-mobile to cancel my 2-year service contract. But I was told that I would be charged $400 penalty for early termination and the contract coulnd't end untill July. But the contract copy I got from T-mobile agent states the contract start/end date is 1-8-2011 to 1-8-2013.
Not even mention how we suffered from very bad receptionat our home for the past two years. It was either no signal at all or you have to be very close to the window in order to get a bit signal but the phone call drops very often.
And one more thing I don't understand. Since the contract star date is on the 8th, why the billing cycel date is the 18th. T-mobile only let you cancel it from the 18th which they can charge you 10 more days.
We are very upset about T-mobile. Hope this issue can be solved in a timely matter.
I had been a customer of t-mobile for years & years now, have never had a problem till now. My last 2 years contract ended in November, but before this time I inquired on how to remove 2 lines that I haven't been using & they said I have to pay a termination fee because I have a 2 year contract that ends in November. So I patiently waited for that date, when my contract ends. Also planned to switch my carrier after my contract ends as I wanted an i-phone. Not that I have a problem with t-mobile, until now, I just was interested with an i-phone.
So time my contract ended, went to a t-mobile sales store. The salesman was able to talk me into staying with t-mobile, & so I did. I upgraded my phone, extending another 2 years of my contract. I asked them to remove 2 of my existing lines which I have not been using, though I paid for those 2 lines for 2 years unnecessarily, I did it because I had no choice, it was my mistake. Like I said, I patiently waited for my contract to end, to either change carrier, or extend my contract, but of course making sure I get rid of those 2 lines I have been paying but haven't been using & they told me, why don't I just keep it, it's free anyway.
Even when they said it will be free, I still insisted there would be no use because I already lost those sim cards, so for sure I cannot use them. The store salesman was on the phone talking to someone else & also gave me the phone to talk to her, if I remember it right, & they insisted I keep those line, they will be free anyway, & said who doesn't want something free, after telling them I lost those sim cards already. So anyway, they got their way, said I might find those sim cards one day Believing what they said, I never even check my bills before paying, I just pay unless there is something suspicious, but this time I happened to check my bill, & found out I pay $7.95 for each line every month, which I don't use them , much more I don't have both sim cards, & surely it shows in your record.
It would be unfair for me to pay another 2 years almost $16.00 every month, when I asked those lines be removed when I extended my contract. I already paid for 2 years without even using them, wasting my money, I am not so stupid to pay that extra $ for another 2 years. My account number is # 447-226393 Phone number I am reporting not being used & asked to be removed when I upgraded or extended my contract, but agents ignored me or gave a wrong information are: 205-223-3258 and 205-413-1001 Surely your records prove that these line have not been used, so there is no reason for me to keep them. Like I said for the years I have been with t-mobile, I've been no trouble with my business with you. Hoping this matter will be taken cared of. Thank you for your time & patience.
I have been with T Mobile for a about a year now. However almost every single month I am on the phone with to fix one mistake or the other regarding my bill. I paid my bill every single month. One day my phone was disconnected and when I called them up they said that I owed a balance of $15.00 which I did not know about. they indicated that they text me, they called me and I did not respond. I have 5 lines and when I got my bill the following month they had charged me $105.00 reconnection fee. My bill was close to $400.00.
I called them and ask about why my bill was high then they told me that it it the recconetion fee and they is nothing they can do about it and there is no one in there company wh can wave that regardless of the all the mistakes they have made on my bill for several months.
I have decided to go over all my bills from T mobile to look for all the mistakes they made and I am going to write a letter to the CEO or someone of the equivalent. I also will let them know how they legaly rob people for a payment of 115.00 right or not right they will legaly rob you another $105.00.Â That is T mobile they make mistakes, don't aknowedge tem and then they legaly rob you.
I am sure it is somewhere in their small legaly rob writting, because no one told me that.
News to me but again they are the ig time corporate. I am looking for another cell phone company or may be I should start my own where I can treat people with dignity.
I 12-28-2012 went inside T-Mobile store too pay my bill of 236.71, My daughter came over and told me about an agreement her in the t mobile lady made that was suspose too be on her phone, that was suspose too have nothing too do with the other t wo lines because i dont need an up grade and didnt ask for one.
i have no insurance on my line. Juanita will explain the conversation that she had with the sales lady when i call in for them to help me with a trouble with my phone the lady said she was goin transfer me see if the loyatly side could help so the lady said she see we been good with tmobile and she was goin creidt the account 200 dollar for all the trouble plus i could do a half up grade.
then she said hold on she went to talk to a supervisor and said i could do full upgrade plus she was going bring the phone bill down to 150 and all this was suppose to be done on my line the other 2 line did not wanna renew so i feel i was told false information bout upgrade and the credit even whn she transfer me to agree to the 24 month contract the operator said only enter the line in which u wan upgrade and i only enter my line so i never agree to do anything to the other line i was only callin in for my line.
I spoke with them at t-mobile about this situation and the Manger there name Danny inform me on what i had too do his reference number is 0623509, i have no ideal about what conversation went on with my daughter in the sales rep, because we dont have no upgrads on no phones and we dont have no new phones so why do i have a new contract with somthing that i dont even no any thing we dont have are want anything too do with this agreement.
So Please Can Some One Give Me Some Answers Please i have been a loyal customers for 9 months,I dont want a new contract and didnt ask for one.
2nd concern. I want out of t-mobiles contract. I have spoken to with countless and useless CRS, Techs, Loyality dept. All have been able to resolve my isues I GET NO SERVICE IN MY HOME. Since purchasing this phone 12-31-2011 I've had THREE REPLACEMENT PHONES.
The only way I can use my phone to drive to a location that provides me with service. I want t-mobile to pay off the $200.00 contract and a additional $200.00 for the phone.The entire situation has created a hardship on me I am a AMERICAN WITH A DISABILITY. I NEED CARRIER THAT PROVIDES SERVICE.
If you looked at my file I have filed over FIFTY PLUS concerns. This is unacceptable. I have been loyal customer for over 10 years. On dec. 27th I was told by a CRS the towers closest to me dont support 4g and no plaans to update. I went a mile up the street tonight to load a app for my HMO. phyicans site. 45 minutes it wasnt loaded. i
n fact factory install app for hot spots came on, 4g came on and I had 4 bars. ONE HOUR LATER. THIS IS UNACCEPTABLE. why pay for a service that isnt. I want a answer. T-Mobile needs to pay the $400.00.
I walked in to a T mobile Store and talked to a store member about a non Contract service with T Mobile. The person who handled my account is named Dwayne. I told Dwayne I was only interested in a non-contract. I asked him about the phones he had for non contract costumers. I asked if he can offer me a similar flip phone that I current had with Verizon. Dwayne showed a flip phone that was as close to my phone T Mobile had. I was interested in the phone but, I did not like how it was designed. I complained to Dwayne about the amount of money I was paying to Verizon and I was searching for a cheaper monthly rate. Dwayne said he can set me up with a non contract for $59.99, nothing more not thing less.
I asked Dwayne if he can obtain my Verizon cell phone number. Dwayne asked me to call Verizon to obtain my account number. I gave Dwayne my account number. Dwayne asked me for I.D and my Social Security number. Immediately after he checked my credit. D Wayne said he can obtain my cell phone number from Verizon. He said once he obtain my number, my account will be closed and Verizon will send me a bill for ending my contract with them. I agreed. He said my credit was good and I can obtain a phone from the selection for non contract costumers. Dwayne compared the flip Phones to the flat screens phones in the selection. The flat screen phones offered more features than the flip phone, I was thinking about buying .
There was one phone I was going to select. The phone I was going to select was a flat screen phone with a keyboard that slides out from the back of the screen. Dwayne showed me another phone which was not in the selection. This is the phone I have now( Samsung SGH-T749).I had two phones to select form. I had to select from the phone that had the flat screen with the keyboard that slides from the back of it or the Samsung. Dwayne compared and contrast the two phones. I said to Dwayne, I never had a touch screen before! I asked if he can show me the Samsung phone in action. Dwayne turned on the device. He showed me some of the phone features. After I compared the two phones ,I selected the Samsung Phone. I did not get the receipt that day nor the contract. This event took place on 12/2/12.
I learned about my contract when I was in a mall. I just saw a T-Mobile stand and decide to walk up and ask what kind of new phone I can select with a non contract plan. The sales Associate asked me for my account information, after waiting a couple of moments, the Associate said I was not a non-contract costumer but I was in a two year contract! I asked the women if she had the right person. The associate told me my information. I Immediately called T-mobile and verified it over the phone. At that moment I felt played , robbed and betrayed. At that moment the Representative was talking and I did not even hear her talking.
Last Week ,I confronted Dwayne about this issue. I asked Dwayne if he can switch this plan in to a non contract. Dwayne said the contract can only be changed over the phone with a T-Mobile Representative. I then ask Dwayne if he can cancel my contract and waive the cancellation fee? Dwayne said he does not have the authorization to cancel my contract. I asked Dwayne, why would you Issue me a contract phone with a non contract plan? He said he made it very clear to me that by selecting the Samsung phone would put me in a contract plan. I then ask Dwayne ,why would you check my credit if I asked for a non contract plan? Dwayne was lost for words when I asked him that.
I then asked Dwayne why am I paying $72.80 cents when you said I will pay only $59.99 He said the most he can do is issue me a discount on my bill until it ends.Â By the way, Dwayne also said that the First month bill will be 80$ but after the first bill , I would only pay $59.99.Â This was my first independent Search for a cell phone service. I made it very clear to Dwayne that I never went threw this process before and I needed help finding a cell phone service. I was with Verizon for 5 years and I was on a second line and I would pay my share. I just want to end my contract. I know not everybody is bad or may try to take advantage of me at T- Mobile, but I just want it to end.
can not get phone service at my address. call had t-mobile trouble shoot several times since day one of purchase of phone 1/25/2013 and to no sucess I still can not receive service. I would like to discontinue this service immediately.
I have been with T-mobile for may years. My phone # is (404) 409-0454 and contract # is 657021051. I relocated to Jacksonville over a year ago. I reported to the T-mobile store in my area that I was not getting any coverage in the area and at my resident. I was told that a tower was to be install in a few weeks. 6 months later, I complain again about coverage. I was told and shown on a map that only limited coverage was available in this area. I was lied to because no additional tower was or is scheduled in this area. Due to the lack of coverage, I want to be release from my contract and the termination fee waved ASAP.
Hello my name is Alvaro and am a customer in tmobile. I bought my phones 3 months ago, I am tier of calling everyday regarding my phone situation, I have two galaxy3 and 1 simple phone , my call drop after I been speaking for 3 min...my phone galaxy doesn't work in my job , I am so disappointed with this situation, my bill was told to be lower and i am paying more than what am suppose to pay,,promises that are not kept, I came frm metro pcs and I never had a problem with the company, I was a customer for about 10 years with metropcs,,, we decided to do contract for a better signal but till this day I haven't seen the difference.. I am so disappointed with the company and their un kept promises...
Tmobile the stick as upgrade its for use with laptop. I called and told them that i dont own a laptop.they said well we can,t take back.since then,they charged me 59 dollars every month for the past 7months.i pleaded with them to cancel itto no avail.
Good Day! I would like to complained about my contract with T Mobile. I went to the T mobile branch,i talked to the customer service and he told me that somebody had renewed my contract over the phone. I never gave permission to anybody to arrange my contact with the company to renew it. I was in the Philippines for 21 days,(Sept.24 to October 15). I know that T Mobile has recorded every conversation on a phone calls. I know that it was not me who called them to renew the contract. Until now i'm using the old phone,i got from Walmart.
Hope that this complain will take action by the T Mobile Company.
I purchased a Family mobile phone which is powered by T-Mobile. I bought the phone and paid a 25.00 fee for what I was led to believe would cover use on the 45.00 unlimited that is actually 54.46 when you get the bill. I assumed I was paying for dervice in advance with the first month covered by purchase of the phone and the 25.00. I found out this was not the case when july 15th 2012 when my payment would be due, I changed to Straight Talk and transferred my number. In doing so I recieved a bill from T-Mobile for two months of service 110.00. I was not aware they were charging two months behind. I finally paid T-mobile 93.46 after their deductions. This is my complaint. Customers are not aware that they are basicly on a contract with T-Mobile. They are not pre paid phones as they are presented. Wal Mart presented T-Mobile as if it were Straight Talk. I have had 0 problems with the payment methods of Straight Talk but was extremely supprized to find I owed two months back charges on a phone I paid every month for supposedly in advance. Please present T-Mobile as a contract service without a minimal time frame.
my account # 794685473 my usb stick # 818 433 5926 my address 18646 collins st appart #13 tarzana ca 91356 this contract was started in the starting of 2011 while in march 2012 i contacted them that the speed of inter net is very slow so either to improve it or to cancel it. they replied that now onward speed will be improved & fee will be 29 .99 . i was paying same amount for few months.but again the speed gone down & fee increased to 39.99 so i said i dont want to continue it any more.but now on Nov 21 2012 they again send me bill of $125.15 .my request is please stop the billing any more.
phone number - 516.395.6623
October 2, 2012
I called t-mobile to add unlimited talk, text and internet. The person I spoke with quoted me a price of $40.00 or thereabouts for all three services.
In addition, she told me I'd have to agree to a two year contract. Also that I would get a phone with all the features and $100 in credit.
When I told my son of this plan, he told me it was impossible. So, I called a few days later (spending over an hour of my time) to question whether the information I was given was correct. Well, needless to say, the next person I spoke with told me I was mistaken. I am a college graduate with a BA degree, I don't get things like this wrong. Not only that, but I also wrote down everything I had discussed with the agent.
When the phone arrived, I rejected it (never signed for it). I started getting bills for services which I was never using (text and internet). I spoke with a Kayla today (10/2) and she adjusted the bill, however, she informed me that if I wanted to cancel my contract I would have to pay a $200 cancellation fee.
My problem is that I would never had agreed to the contract if I was given the correct information in the first place. I only agreed to it because I was told things that were NOT TRUE. I therefore request that the contract be NULL & VOID. I will continue to pay the same price I was paying for
unlimited phone until such time as I wish to cancel. I am not agreeing to the contract about which I was misinformed.
I expect an adjustment and a response from you within the next few days. I am not agreeing to any contracts. If this is not straightened out I will take further action.
the tmob store on 144th ave and i 25 said my area in Lochbuie would be good to excellent. In this belief i have obtained the service - however the service keeps dropping the signal its 2 g not 4 g and their customer service blames it on my hot spot device. if i move to denver what excuse would they use?? the tmobile group needs to be honest and tell their potential customers that the service out side of o major city sucks. Sucks, SUCKS. HD TO GET A A FRIENDS WIFI TO GET TO THIS SITE TO SEND A COMPLAINT! Dirty lieing GERMANS, SHOULD HAVE not Stopped the distruction DURING WWll. Should have leveled the entire country and redo the level every 10 years.
I have been a loyal customer of t-moblie for years, I even picked up the contract when my ex husband dropped it. I would like to waive the contract fee. I am experiencing constant dropped calls and my son does not get reception anywhere we live or where he goes. I would like the freedon to choose another carrier that will accomodate my needs better without a fee. I have been a good and loyal customer for a very long time and I hope you will consider my request. Thank You
I have been waiting for one of the 3 lines I have with T Mobile to get out of contract. That would have left me with only one left with them. They are attempting to tell that when I changed something in January it put all 3 phones back under contract. FOR ONE, I would have never agreed to that. Secondly I have spoken to them several times attempting to figure out what and when to do in order to lower my phone bill. NOT ADD MORE CONTRACTS TO MESS WITH. I have been with them since Voicestreams, and this is unacceptable. The charges are outrageous, and my phone is not even a fancy internet phone. So now they say the only way I can dispute the contract issue is to go on line and summit a letter. No chance to talk to anyone, a person. Just like everything else pass the buck, and good luck with the letter writing in an attempt to fix something I did not agree to.
I have been into T-Mobile store several times. I have two lines for my grandsons, each month the bill goes up. I have put restrictions on the phones several times and yet they are never applied. February 15th I changed the phones to 450 minutes per line no text. The person assured me that my grandsons would not be able to go over their minutes. Today I went into the same store and the sales person told me that one of the phone lines were already over the 450 minutes and she was going to put the phone unlimited so they won't charge me overage fees on the 450 minutes. Today I called to cancel my service and they told me that I was just put under a new 2 year contract because the sales person just put me under a 2 year unlimited plan. When is this going to stop. They did not tell me that I was entering another contract term. I want to cancel these phones this is getting outrageous from month to month the bill keep going up.
I just found out that my contract has been extended on 4 phones without my knowledge. I had a grandfather plan and in October 2011 I was offered a family unlimited talk/text plan. I was not advised that my contract would be extended nor did I agree to any such terms. I specifically asked the customer service representative if this would change my account (other than paying $5 less per month for the new plan) and they stated that it would not. If they had told me that my contract date would be extended simply for changing my plan, then I would not have agreed to that.
Customer Service told me to send you an email so that you can help me reverse the tems changed on my contract. I have been with you for over 10 years and hope you can take care of this as soon as possible. Thank you, Vicky
my acct # is 262919446
I have a contract with t-mobile on three phones. The 1st two phones contract was to be ending in March. I added another phone. I asked before I signed up for the third phone, "Will my contract for the first two phones stay the same?" The representative said yes the contract on the 1st two phones will stay the same" I was now told that the 1st two phones contract will now end in July.
I have been lied to since the beginning. Before I even signed up with T-Mobile, I asked "Does Marion, Ohio have good coverage?" The representative said "Yes". I can not get signal in stores or in some parts of town. I would greatly appreciate it if you change my contract for the 1st two phones to March 31. Thanks you.
I was giving inaccurate information from a t-mobile rep. I called about upgrading my phone and changing my plan. The rep I spoke to informed me that she could lower my plan and I could get me a new phone if I renewed my contract. I agreed and renewed for another 2 yrs. Now I am being told I cannot keep this plan and upgrade my phone. She never told me if I upgrade my phone I would not be able to keep the plan I have now.. I tried to get a new phone through wirefly and t-mobile did not approve it. If I would have known I would not have renewed because my contract was up in two months.
I received my T-Mobile bill and it contained a 200.00 charge for two phones for a cutoff fee and I did not know that until I called the customer service rep., at T-Mobile and she told me what it was. When I went into the T-Mobile service center to purchase something the gentlemen asked me if I wanted to save money on my bill and I said sure if it did not effect any kind of changes for the end of my two years and he said no it would not so I made them and now this is what I get not happy about it. I would like to have it removed, I have left one phone with T-Mobile and if you will see I have not been late on payments for T=Mobile. So if I could get that removed I would appreciate it. Thank you for your time and I would like to here my email please.
Dear T-Mobile, I have a contract with you i don't recall it but not later than June 20th 2010.. I have a family plan with 3 lines.. for bad services with the phone and the wireless services my wife and mother in law got a new phones with other companies with different lines.. I have been paying for 3 lines at T-mobile for the past 3-4 months and finally my wife got a new phone and new line with different company for the same reason I mentioned before.. I was still paying for 3 lines.
Then I waited till today 7/31/2012 to canceled their lines and keep mine with you. However I was surprised that your customer service telling me my contract will end on October 2012 not June because " the discount I get it from working with the State Of Texas."
I don't recall that I was told on the phone my contract will be ended on october 2012 not on June 2012... However I am entierly sure I don't have any documents saying my contract will end on October 2012 even on my web page. I really appreciate if you consider not telling your customers by phone especially something about their contracts ... although what you have all my contact information..
I really appreciate if you consider waving the disconnecting fee...
T-mobile extended my contract without cause or notice to me. I am still under my contract from approximately Dec. 2010 or Jan. 2011, which is due to expire in Jan. 2013 I was told today that on Dec. 5, 2011 my contract was extended to 12/13. Why??? There is no change to my phone service or devices.
I plan to look over some of the new plans you are offering and the new phones, but I was told several months ago to wait until my contract was up or at least close to the end of it and that if I elected to go to the lower plan $45.00 per month per phone, it was only 3G, it was slower and it did not offer as many Apps, which my grandson uses and I would be penalized in all future free phones etc.
I elected to wait until my contract was up. Now I was told by the Loyality Dept. that my contract was extended. Please investigate this matter and get back to me as soon as possible.
I was charged an additional charge of 100.00 for termination og my ph0ne. My account number is 170245515. I was not aware that I had a contract. I have been with T-Mobile for twelve years. When I switched to a track phone I was told that my services would still be with T-Mobile but no monthly fee.
Just charged for my minutes. I know that you are still getting conpensated for me choosing a track phone. You are confusing the public when you are charging me this amount and putting taxes on top of it. I am considering turning you into the Better Business Bureau of Pa. Please look into this matter as soon as possible
I was told to contact "ContractReview@T-mobile.com" to file my charge dispute....I have not been able to get to the actual site after many attempts. This site will hopefully contact the T-mobile review dept.
I have been paying for 4 lines with T-mobile for about 7 years. In the past 4 years, the connection was horrible, difficult to do business or contact my family (often within the same house) by calling or texting half of the time... Very frustrating and not good for business.
2 of my lines were out of contract as of July 27,2012...( I confirmed this many times by calling t-mobile and checking my online account many times, it was written there).. I knew I would have to pay $200.00 for each of the other 2 lines which were still under contract.
I cancelled my T-mobile service Aug.12,2012.
I am unfairly being charged early termination fee for all 4 phones, $800.00 instead of $400.00..
Plus, all of the sudden, excessive Tax and Surcharge Fees. Normally my tax and surcharge fees are $17-20...I am being charged $142.63!! a difference of $124.63...(September's Bill)
In October I received a bill for an additional $325.00. The bill says "One Time Charge". When I called to question the fee since we had not used the lines since Aug 12, I was told it was the service fee for the phone usage last month??? Our usual monthly total bill for 4 lines has been $262.00. So I don't know where they are getting the $325. fee...
September 20,2012 I did pay $400.00 for the 2 phones under contract because I feel that is fair. I was always told there would be a $200.00 per line early termination fee.
The other charges are unfair. I am being charged an extra $1,104.33 !!!!`
Just because T-mobile is a strong company they shouldn't take advantage of their customers
I just went to cancel my contract at T-Mobile account #818094301, and was told that i still have a year, cant cancel till July 13th, 2013, i signed a contract with T-Mobile on Oct. 18, 2010, a two year contract, so i want to cancel on Oct. 18, 2012, they informed me that i had a flex account and then when that ended my contract started.. I did not authorise a contract extension from Flex pay to classic plan. I want to cancel my plan, i have met my two year plan, on Oct. 18, 2012. Thank you, Vicki Davey
I had been a tmobile customer for 12 years. I called in December to inquire about when my contract was up, I was told that 2 of the phones on my family plan were not under contract. During my conversation not at any point did this person send my call to the retention department. I changed plans with the 2 phones that were not under contract. I went to the Tmobile store to change from a family plan to a single plan, at this time the representative did not inform me that by going to a single plan, my contract would be extended another two years. I was very disappointed with my single plan coverage. I opted to leave Tmobile. I did understand that I would be charged a fee, but I thought the fee would be 100.oo considering I only had 10 months left on my contract. To my surprise I was charged 200.00. I hope that you will be able to help me with this discrepancy.
Customer since 2006 - good standing. For the past 2 years the quality of phones being sent to us (for my daughter) has been truly unacceptable. For numerous reasons we have had to return phone after phone and even purchased a phone on my own. My understanding was that my contract should be ending Nov. 2012 but I was informed that it had been extended until June 2013 and this is not what I want. My satisfaction with T-Mobile has been totally lacking and I would like to terminate my contract without any termination fees because of the service I have had to endure for the last two years. I would like to go from the current contract to a month-to-month deal immediately. I pay way to much money for the service I receive. This issue needs immediate resolution. My daughter needs her phone so much for school and work and she has had to go without a phone on several occassions for a few days or more.
I placed an internet order on October 24 2012. Paid the required deposit by Mastercard. On the 25th I called in reference to the services I ordered and was told that there was an error in processing and my order had been canceled and I would receive my funds credited back to my card in a day or two.
Its been a week and I still have not received my $225 back. Each time I call I am told things from there is no record of the order to we have to file a lost money claim which by the way takes four to six more weeks, to give it a few more days we are not holding your funds your bank is (all lies). They also promise to investigate and call back and they never do. All I want is my money I am a single parent and full time student and I can't afford to have my money STOLEN! Its real simple release my funds thieves. My next report is to the better business bureau. I regret ever doing business with t mobile.
4 months ago I got a free t'mobile galaxy phone with a contract that I been a customer for 8 years, I have a number 919-730-5555 to renew my number for 2 years, but the lady put a second number that I never ask for or used or nobody ever called me on , so I get a bill today of 489.00 and I talked with them when I saw that they put a 2nd line on my contract so they tell me to hold on to my number 919-730-5555 my org number , I would have to close out the other line 200.00 but they were gonna give me 150.00 volcher then u will only see a 50.00 charge and we will give you a new contract, and 3 months ago I said fine and he said you will only see 50.00 more on my phone bill and they will wave the line I never ask for, today I get a bill of 489.00 which my bill is never over 100 dollars, I been on the phone for 5 hours today and 3 hours over the last 3 months, I have a unlimited plan I had for years and I been with suncom and never had to go through this in my life, my phone was cut off today, and I talked with your manager and she said to file a complaint, and ether you don't resolve this or I want out, I never been so unhappy in my life, I had this number 919-730-5555 for over 15 years and today I was ready to walk and I refuse to pay 200.00 terminate and 2 months of a line I never ask or used in my life and I don't even know the number they gave me, he is my claim number 589162910 your manager was very nice and she said I was in the right that you would help me.... please call me 919-730-55555 to get this off my back esp the holidays are here ... thank you , Joe Posillipo attorney at law...
I have been a T-mobile customer for at least 10 years. Last summer (I can't remember exactly when) I stopped at the T-mobile store in Lexington, Kentucky for the purpose of upgrading my plan. At that time the salesman did ask if I wanted to obtain a new phone but I did not do that and now wish I had. In October I began having several problems with my phone including not being able to charge the battery. I went to the same Lexington store to see if I could get a new battery. They said they could not replace the battery and did tell me the name of a store that sold just batteries and might be able to help me. After some discussion about that option and possible success I might have with that path, I decided I should just buy a new phone. I paid full price for the Samsung Galaxy XIII S because they said I should have bought the phone when I last upgraded my plan. I accepted that and went ahead and bought the phone which is paid in full. The problem is that I'm now under a new two year contract and I am thinking of changing carriers to have more coverage. Do I have any recourse that would let me out of the contract without paying $200 for breaking the contract?
On October 5th, 2012, I spoke with Crystal, your customer service representative regarding a upgrade on my phone. We chatted for a few minutes on what I was looking for. I was offered the Galaxy III phone for 130.00 and the LG my touch for free, 2 phone lines unlimited everything, $10.00 off for being a valued customer and 500 minutes for my third line for $5.00 . Per our conversation, she was well aware on how much I wanted my overall bill. She told me that my total bill will be $114.00 a month. I proceeded to ask her several times ( is what I will be paying every month)and she replied back yes. She never once mention to me the that tax was not included which would bring my bill to $154.00, which I cannot afford at this time. I have never been so dissappointed with your company to allow this kind of deception to be acceptable. I will hope that you will take the time to review this case. I will most definitely end this contract and inform everyone I can about how this company manipulate their customers
T-Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380
December 1, 2012
In November, I call to upgrade my phone to the new Samsung Galaxy. I was told that I needed a new plan for this phone. We discussed it and I said I would change to go along with the phone. Ordering online the upgrade priced showed that I would pay $150. I explained to the rep that I didnât have that amount at that time. I asked about installment and she said that I could pay $78.00 and could pick the phone up from the store at the mall that was close to my residence and the rest would be spread out. Again I asked about the cost and she said I would only be paying $150. I went to the store the following day and after waiting in that store line for 2 hours was told that I couldnât get the phone because the $78 was only the deposit for the Blaze. I said that I never discussed the Blaze and didnât even know what the Blaze was. I came home and called T-Mobile and spoke with another rep who said that she could help me. Again no one even mention that I would be paying $600 for the phone. Iâm still under the impression that I was paying 150 with the difference of $72 as my installment cost. When I received the electronic contract I looked at the bottom line and saw again that $600 number. I called back and told them that I didnât want the phone and to put everything back to my original plan where my contract expires in January 2013. I was told that my plan would go back to the original since I wasnât getting the new Samsung phone.
On December 1, 2011, I called to find out what day my contract would end to verify that it had been changed back to the original and was told that it expires in 2014 since I had upgraded my plan. I got very upset because I didnât agree to a plan upgrade on my old phone. The plan upgrade was to be on the new phone that I thought I would be getting. I spoke with Kevin ID# 0623071 who stated that he was sorry that things were no explained fully. I told him no that It seemed that the reps omitted a lot from their explanations as far as I am concerned this is like a switch and bait.
It seems as if your reps were only writing /putting things in where they would benefit from a commission and omitting what the fine print of the sale. Not noting everything that the customer has requested.
I never authorized it or renewed it or consent of extending my contract. I am so unhappy and want this fixed.
I am requesting that my old contract be restored back to the expiration date of January 4, 2013.
Roslyn C. Avant
After about one year i came to know that i am in cotract with t-mobile. Year ago i requested to add 2GB data value with my plan .Before that i was pay-
ing whatever i was using which was little expensive than this $10 plan .store person did not told that he is puting me into contract otherwise i might
have refused that time. I am with t-mobile from so long and i was on special valued customer plan .very few people had this plan back then.This is what
happens to valued customers with t-mobile As your valued customer i request u to cancel my contract s soon as possible.
T.mobile Rep put two corporate lines to our account, with no similar cards and no devices, we are being charged for them and the lines are not being used. He said to me that it will make are bill lower. And that he could. Make an profit. Also if my sister. The account. Holder would. Agree we called her and she spoke with him, he told her the same thing. He told me and she agreed. After this our bill went very. High for the last few months, making it hard to pay on time, we do not need thease two extra lines, #646-236-9074 #646-243-5107 or01 the Tmoble. Store. Is not an corporate store, it location is west40 Th and 7 thave please we need u to look into this matter ASAP in order to get this off our account its not fare my sister had been an loyal. Customer. For almost 15 years can u please help thank you Debrah. Smith brother. James smith., my mobile # is 914-426-8087 the account, holder account # is-851368686 the last four digits to social. Is. 6140. There. Is an corporate store on 610 9 Th Ave where the sales Rep herd my complaint. And told me that two other T-Mobile customers was treated the same as me from the sales Rep at the west 40 Th and 7 Th Ave Tmobile store please investigation. On this matter the 9thave corporate store sales rep# is 2025817 she has my name and mobile # I gave her the complaint, thank u, contract. Review. For your time I'm waiting. For. Your responce on this matter, loyal customer Debrah., james smith
I was a long time customer of T-Mobile company. I purchased a Garmin phone from them and paid for insurance coverage for it. In September 2012 I started experiencing problems with my phone. It would shut off and come back on several times during the day. I went to the store in Greenwood and complained that the phone was not acting right.
The clerk there told me that the phone was shot and that I needed to purchase a new phone. I explained that I had insurance to cover the phone and was told that he couldn't do anything about it. Then a few days later I went to another store and was told that the phone needed to be updated. She did that and it was fine for a few days. Then I started experiencing the same thing again. On and off all day long with no service in most of the areas where I live.
I proceeded to go back to the store in Indianapolis in January 2013 and the young lady there witnessed that the phone was going on and off by itself. She told me that I could get one of the cheaper phones to replace the one that I had. I did not feel that that was fair to me considering that the phone that was acting up was an expensive phone to begin with. She told me to call the loyalty department of T-Mobile which I did.
The young lady at that department told me that I could get one of the top 3 phones but I would have to sign a 2 year contract., which I didn't want to do. I felt that this was not right considering that I had a phone that was not working and that I had paid for the insurance to cover it for over 18 months.
A few weeks later (February 2013) I went to Best Buy and purchased another phone with a different carrier. This was necessary because I was going to a place where there wasn't a land line and I needed to have mobile service. Now I am being charged for a termination of service when in reality I haven't had very good service from T-Mobile since September 2012. I feel that this isn't right. If you purchase insurance to cover a certain item it should be covered if that item quits working.
My husband and I live in an area where the coverage has gotten worse over the last few years and feel that since we didn't have good service with T-mobile and that they didn't honor the insurance replacement that we were in our rights to find another carrier who would take care of us. If they had treated the situation differently I would probabily still be with their company.
My name is Janika Padio I have started services with T-Mobile less then a year ago. Since then I have several problems with my phone after several calls and going into an authorized store a warranty exchange had been put in on January 26th 2013 at the time my address was 2902 Deats rd. apte4 Dickinson, Tx 77539. I have never received the replacement phone each time I call customer service I am told that the phone was mailed to me. my problem is that I am being charged for a phone that I never received. I feel that no one at T-Mobile is listening to me and is only concerned about charging me for a phone that I never received my current information is Janika Padio 8601 Emmett F Lowry apt96 Tx City 77591 832 561 6837
I been Having Problem with My phones and My bills I wast tall Before I buy and Sing contrac the person sales was layer because never respec my contrac he tall me I only have to pay $210.00 Amounth and since Octuber 8 , I been pay more money and I dont Agree this Because I been call coustomer services and they tall me to go to T-Mobile and I go to The store and speack to a person at the store and they tall me I have to call you back because they cant do anything They check the phones and they orther a new phones and ,I only recived two phones and the 3rd phone never show I call back and they tallme I have to waite intull they recived de phones, my phone dont work , and the oter phone Dont turn on either I bring this two phones to the T-Mobile And they check and trid to turn On and dont work this is the second phone , I Am so desapoiment At this point because the services you provime is not good please take care this or gime other new phones Before I take this to legal department If you dont responding me I need to Cancel this services because I never Have this Issues and another company Before and I like to responde before I cancel my services and chargme for this cancelations My Phone # is 925-565-5801 and 925-339-0816 and 925-956-3009 please Call me at 925 565-5801 is My husphen phone . Thanks
I was having trouble with my phone, so in may of 2012 i went into a t-mobil store on 14th and university in des moines iowa, I was not told that my contract was up, and by getting a new phone i would be getting a new 2 year contract, I am on disability and 78 dollars a month is hard for me to pay, I stopped in that same store today to pay my bill, and told the store clerk what had happened to me,they told me to call customer service and my contract would be voided, I have always paid my bill on time so there should not be a problem, I went home called costomer service and they told me to go to this e-mail and write out what happened to me, I know I still have a year left but as I told you the bill is hard for me too pay, If the store clerk would have told me by getting a new phone i would have a new contract, I would of never done it....the lady I spoke to in cutomer service today also told me there should be no problem in having the rest of my contact cancelled...
I signed up for t-moble, I was told the only way that I could get $49.99 A month is A 2 year contract.I found out later that you can do $49.99 on A month to month.I also found out that I was over charged on my cell phone G2X cost $400.00 every one else was chargeing about $120. to$150.I put my trust on the sales associate.I for got he works on commission.Now the fun part,They gave me A used phone ,had someone else E mail and numbers on the phone already.
Now the service,they showed me the map.It's all green in sutter creek and jackson CA,but no service,when I went there.I have A 4G phone ,but only got 2G 90 percent of the time,and getting charge for 4G.I was told that I have 4G unlimited,but it's only for the first 2.after that it's slow not 4G any more.It's funny cause even before the first 2G I'm not even getting 4G.
I should have listen to my gut when I was reading the contract without A magnifying glass the lettering were so small.now I see it was for A reason.For this I canceled my contract.I,m not going to pay you over $3000. for 2years.Yes you made some money of of me,but what you do after you read this make's A difference on your future,Because A person's voice is louder and faster than lightning,but lightning also don't happen much in stockton depending on your forecast so Please help me help you,remember your customer's make you who you are.
I have a contract with T-mobile until May 18th 2012. On March 30th I called T-mobile customer service to see what my options would be and was told that my best option would be to go with your prepaid plan as I am a senior citizen that is on a fixed income as well as being disabled. I was told that my prior contract was taken care of with no penalties or fees.
It was a 2 hr. conversation as I wanted to be clear about my choices and responsibilities. I realized after trying to use my email on my phone that it was not working. I then contacted T-mobile the next day and found out that I was not told the truth as my phone is a Blackberry and I would need to pay an additional $10 per month in order to use my email services.
I clearly asked the representative about the email as I have transitioned before and had problems with email. She assured me that there would be no issues. I was also informed that I would need to pay an early-out fee for changing my contract which contradicted what the representative told me.
I immediately asked that I be transitioned back to my old contract to be allowed to complete my contract as I was concerned about completing my obligation and this transition took place. I was told that "your credit will not be affected" but yet T-mobile turned around and reinstated me on to a new contract without my knowledge. My understanding is that there has to be "offer and acceptance" for a contract to be valid and this did not take place.
Because of the aforementioned deceptive practices, I will be completing my business relationship with you as of the end of my original 2 yr. contract date of May 18, 2012. I did not request that I be given a new 2-yr contract. This change was made in error and without my permission. My request was to be returned to my original contract as I could not afford to commit to another 2-year contract. It was very clear to the representative what I was requesting .
She went behind my back and wrote a brand new contract without my knowledge or permission. You did not even have the decency to give me the greatest benefit for my money. You had free phones and a $59.99 plan for unlimited text, unlimited web, and unlimited talk with a 2-year contract pus my email would be operable without any additional fees. I was offered this and I clearly said no because I could not afford it. In my opinion that is worse than stealing and/or literally robbing someone. Its common sense.
Why would I commit to such a thing without taking advantage of the available contractual benefits to a customer that is taking on a brand new contract? This entire venture occurred between Friday the 30th and Sunday the 1st of April, so there are no ussage issues.
I was lied to by a t-mobile associate to make me agree to a 2 year contract with t-mobile. The associate said that my phone bill will be cheaper and i was eligible for a free phone, she said if you do the contract it will help your phone bill and go along with the phone. bottom line she said i needed to do a new contract for 2 years to get a decreased phone bill and free phone so I did it. She said with the contract my phone bill would be $57.61 monthly.
I call to purchase my new phone and another t-mobile associate says I cant get a free phone since im an existing t-mobile customer, and says I will be charged more than i was before by 10-15 dollars. She said with the contract my phone bill would be 71 dollars and some change.When discussing the contract and free phone with the other associate she never said anything about the contract making my bill increase and the phone was not really free.
So now Ive agreed to a contract that has nothing I want, because she said i was going to get a free phone and my phone bill would be decreased. Im upset that this is how T-mobile treats a veteran customer, I've been with t-mobile for 4 or 5 years and this is how they treat me. plus i had the run around by several employees who lied constantly and would send you to another department that would not help but transfer you to another dept. that was no help either.
They would say the same things over and over again with out solving your problem. I was lied to by an associate so they would get me to agree to the 2 year contract. Then I could not do the loyalty rewards because I forgot my password and my phone was broken and as ridiculous as it sounds they can only send your password to a T-mobile Phone by text message. so nobody at the t-mobile database could help how stupid.
So after devoting 4 or 5 years to t-mobile I am excluded from this loyalty rewards. because there isnt a t-mobile outlet where I live. what a waste people can only use it in stores so they cant do it over the phone or online how ignorant!!! worst phone company experience ever!!
Feeling the need to rant a bit about TMobile. I've been with them since day one for cell service. In September of last year, we went into their store to inquire about my daughter's account (she is on my plan). She was hoping to either upgrade her phone or switch to her father's plan. We were told by the store clerk that she was eligible to switch on October 20th. She checked with her dad and it was determined that she could get a better deal by switching. Just to be safe, she waited to switch until October 28th.
A few weeks passed and I got a text message from TMobile indicating my bill was past due and needed to be paid. I went online and discovered my balance was significantly higher than normal. This led to a call to their customer service line. I was told that I was charged a hefty "early termination" fee for Morgan's line. I was outraged. I explained that we went into the store before she switched just to be certain this wouldn't happen.
The person I spoke with transferred me to a supervisor then it was taken ever further up to a manager. The end result, they refused to credit this back to my account and I was stuck paying. I was furious. And, I'm stuck with them until my other 3 lines are up for renewal when, you can bet, I will be switching to someone who wants my business and employs people who are trained in what they are selling and DO NOT misinform their customers. THE END.
This is highway robbery. I have been a customer for 8-9 years. This $200 fee to quit is
just a nasty way of putting me in handcuffs. It happens in no other business. These
guys are not their customers friends. We are just $$$$ to them - no decency, no fair
play. My wife and I are so pissed off with them we will pay $400 to quit and feel good
about quitting them for the rest of our lives. Everyone I talk to is pissed off about these
``contracts''. It is more like ``bondage''. There is no justification for this at all.
And their CEO makes millions - greedy SOB. He does give a damn about me. or any
Bueno el problema que tengo con ustedes es, que mi contrato de celulares terminaba en septiembre, tengo con ustedes 4 anos , pero , los 2 anos anteriores , yo fui ala tienda a cambiar los telefonos , no hiba renobar contragto y el muchacho , me ofresio celulares grais, pero en la factura siguiente me cobraron 4 celulares, pero nunca hice cambio de contrato , se tomaron atribusiones que yo no autorise, y ahora salen ustedes que hay cambios y que el contrato termina en el 213, siguiendo con el segundo punto , cuando yo firme contrato con ustedes pedi que los celulares no tubieran internet si respetaron tres anos, y se lo agradesco pero un tiempo para tras han actibado el internet a los celulares, y yo hable y me dijieron que habia reglas nuevas., si yo soy cliente tengo derecho por escrito de ustedes, desirme esos cambios, mi factura empezo cada mes pagos distintos y el problema era el internet en los celulares de mis hijas, y ustedes no bloqueaban los celulares me salio una senorita que atiende al cervicio al cliente que era un delito federal bloquear el internet., yo pregunto a ustedes quien paga el telefono el gobierno o yo !? y yo he de sidido terminar con ustedes mi contrato, alguien que te defrauda, ya no tienes confianza para trabajar con ellos tercer punto y ultimo cuando hice el contrato con ustedes por primera vez yo agarre un telefono que en ese tiempo era nuevo en el mercado y pague$280.00 sidekick y no sirvio me lo quisieron cambiar no , solo se hisieron tonto el dinero se fue a la basura, me dijieron que tenia que hacerlo por escrito mi problema a ustedes y espero que pronto se resuelba y n o voy a pagar hasta que ustedes resuelban este problema gracias,
first my complaint is change done to my account to extend it without my approver done back in 2009 or 2010 around nov or dec of that year. second is an unapprover amount of $200 dollars to be taken out for payment. whch approver amount is only $40 dollars out of checking account. and also the representative did give me a conformation number, and which hung up the phone on me right after I gave my checking information. My old mobile number is (915) 850- 8558 which I closed already. You can contact me at 915 792 2812.
When my contract was up in August 2012, I decided to upgrade my old LG to a Smart phone, and wanted a local phone number and area code as I moved from NYC to Seattle. However, T-Mobile decided to charge me for my my old and new phone, therefore locked em into a 2 year contract for 2 phones. I called and emailed T-Mobile Customer Relations however their replied was practically "Too Bad". My current bill is $696.65.
I left a voice mail for T-Mobile customer service to call me back; once they do, I will cancel both lines and of course, I will have to pay 2 termination fees as well as paying the $696.65. I am done with T-Mobile.
T-Mobile refuses to reverse the early termination fees due to an existing contract with less than 1 year remaining on it. The problem is that when I cancelled service, I asked the representative if a current contract existed and the response was no contracted existed. After several calls, no representative ever warned me About the early termination fees getting charged.
The reason service was cancelled was because signal service in my area failed and I later determined that tmobile materially changed the contract by charging more on my monthly recurring bill which should void the contract. Tmobile has all their notes and logs and documentation. They cannot seem to provide me with that informAtion
Back in April I was talking to a supervisor on the phone. I was having problems with dropped calls. What the problem ended up being was tower problems. The lady was looking at my plan and suggested that I change to a different plan. I had two lines so I told her that I only wanted to change my primary phone. My secondary phones at the time did not have a contract. I did not want a contract on it because I was planning on doing away with it. ENDED UP SHE PUT IT ON A CONTRACT BY MISTAKE. So I have been going around with your other supervisors trying to get this fixed. I thought in July we had finally resolved it. October 29th at 1:08 am the secondary phone was reactivated NOT BY ME I HAVE NO IDEA WHO DID IT LOOK AT THE TIME IT WAS DONE I WAS ASLEEP!!!! They are telling me it was suspended. Not true. It was supposed to be cancelled. That was the way we discussed it and then someone went and reactivated the secondary number. Who has authority to do that besides myself when I am the PRIMARY person on contract? Nobody has that phone so it is not in use. All I want is my primary number. I have been with T-Mobile since May 2007. Prior to T-Mobile the phone company I was with lasted over 13 years. I did not want to change but I had no choice because they did not have coverage where my job was taking me. Back then T-Mobile had somewhat fair coverage there, not the best. Now it has improved a little but I still have some problems because T-Mobile rents towers nearby. My phone will go searching and bounce off towers which in turn will drop calls or not even connect some calls. I have been looking around at other networks and there are some better ones out there. Generally I prefer to stay with one company because I can get to know someone in a local store to help when things go wrong. The people at the store here close to where I live when I am not at work have been good. The people I get stuck talking to when I have to call customer care are no help. You cannot ever talk to the same person to get things taken care of. So you end up having to start all over trying to resolve a problem. You do not get the feeling that they even care about the fact that I am a paying customer. Please just fix the mistake about the secondary number that I did not want anymore. I do not think that I should be responsible to pay that contract fee because I did not want that line renewed to begin with. The supervisor that put that line on a contract made a mistake. Thank you, Doug
I want out of my contract with T-mobile and not pay for it.. I have had problems with my bill for the last 4 months. last month they said they would wave the migration fee for me to get a different plan.. and that they would credit me for a free month and fix the other issues which they did .. Now I get my bill and the migration fee is on it so I call and they say NO the credit you got for for the migration fee THAT IS NOT WHAT I WAS TOLD.... I am tired of having to spend 2 hours of my time every month to straighten out my bill with T-Mobile I have other things to do with my time.. so I want out of my contract with them and not pay for it, I have been a costumer of theirs for 14 yrs.. so I need to hear from someone on this A.S.A.P. Thanks Tammy
I was told at Wal-mart that the bill will be month to monthI used it for the first month and had the number changed to another provider.My phone was shut off,I paid for the phone and a card for the first month,then on March 8 I had switched over,ever since then I have gotten a b ill saying I owe 76.00 for something I did not use,so can use PLEASE fix this I do not need this on my credit report,for something yall did,I need a pay as you go phone not something I have to pay on a contract.
During about the middle of each month, I am unable to check usage & messages online. This is the second month this had happened & I've only had service for two months! I have called and complained Numerous times and spoke to numerous supervisors & get the Run around each time. I am told it will definetly be fixed in 12 to 24 hrs Which usually means 3 weeks. Tmobile has bad customer care servuce As well as bad reception service, I constantly loose calls.
My name is Manubhai Mecwan , My Account Number. to day i foundout that without my knowdege you had exteded my contract from last Nuvember 2011. to day i given complain to T-Mobile. I Like to Cancelle my Contract with T-Mobile service because There is no Coverage at night time at my home. some time somebody calls me at night the call goes direct to voice mail, some time evening sms come next day so there are many problem we are fashing so please cancelle our contract with mobile service with you.
I have three lines on my account one of my lines contract ends on 9/24/2012 and the second line expired three months ago I call to renew the contract on the line that was expired but not on the one that ends on 9/24/2012 instead they renewed both lines wich i did not ask. Please contact me when you can.
had a past due bill that i had payed the last amount of 39.73 along with my payment of 26.34 for my new number 740-407-8591 on march 1st on march 14 i called and let them now that my phone still wasnt turned on at that time i payed the 45 dollars and forty fivefive cents for the month of april with no service so on april 29 i payed the 26.34 and they finaly restored my phone on may 1st. i would like my money back i payed to much for no service. i expect the 26.34 since i payed twice to get my phone turned on and 45.45 for the month of april for no service and my web pack that is being deleted off of my phone that was put on the same time which only sixteen dollars left on it the total is 79.79 credited to my account or send in mail to p.o. box 1459 lancaster ohio 43130
I have been a long and loyal customer to T-mobile for over 8 years now. Unfortunately, due to my husbandâs recent unemployment, we can no longer afford our monthly payments. I had called the customer service on Friday, October 5th to inform them about my situation and to terminate my account at this time because we have NOT renewed our contract and phones for over 4 years. However, the representative informed me that I would be charge $200 because my contract does not end until February of 2013. According to the representative, my account was modified on February 28, 2011 when I inquired about the extra text charges on my bill and accepted a âpromotional dealâ to continue and stay with T-mobile.
The representative never explained to me that by doing so this would extend our contract for another 2 years. If this was explained to me, I would have never agreed to make any changes on my account. Furthermore, I did not receive any electronic or mail confirmation regarding such changes in my account. I did not give the representative my consent to extend my contact. Please reverse the $200 termination fee because my account was illegally extended without my full consent and knowledge.
I was with T-moblie for 11 years when they where called voice stream. After waiting 3 years for them to start selling the iPhone, since every thing I have in my house is a mac. I got feed up and cancelled my policy and went over to AT&T. I had 5 lines with them, so since a rep. a year ago talked me in to changing my serve plan at no penalties to save 5 dollars I did it. Now that I cancelled they say I owe $200 for each line and another month of service that I don't even get to use.
So after 11 years of being a loyal costumer they say I owe them $1,474.00 for not having service with them. How is that even fair. Something needs to stop this crazy billing companies think they can charge when ever they want. The best part is once nice agents now not so nice since I cancelled. They stopped my t-mobile account on line so I couldn't even log in to get help on this issue. They have lost me as a costumer, not even if they would get the iphone would I go back with them.
I dont recall when i changed my phone minutes that i was notified that it would start my contract over. I was told i was just elegible for upgrade. I dont like my service thru tmobile any more and am unhappy about never being told when my contract dates are up. I have never been notified when this is going to happen. Also my daughter has not used this plan since about march or april 2012 and has been on another plan and i cant have her cancelled. She changed on her own.
In December I made a change to my contract, your agent told me only my phone line would be extended and it would not effect my sticks and other phone lines. This was a bald face LIE!!!!!! no one at 611 can help me. they tell me that is just how it is going to be. I have been with T-Moble a long time. I want some help on this matter. Should you decide to do nothing for me I will end my service with you. I am printing this request to you and forwarding it to my Lawyers for their advice. This matter is in your hands and up to you to decide if you will help or leave me out in the clod. My business would not last a week if I lied to my customers or misled them. Do the right thing.
I went to Superstition Springs Mall To T-mobile to see what could be done about my daughters phone malfunctioning. They told me they would upgrade her phone to a cheap phone for 10.00. That it would add 2 months on to her contract which was due to expire in March 2012 when my other 2 contracts expire. So that would put her phone at May 2012.Â I never left that day with a contract in my hand they just switched out the phone. When I recently paid my billÂ at a different store I asked about my contract and they told me I signed another 2 year contract on that phone line. I said no why would I do that when my contracts all expire at the same time. So I went back to the mall and they lied and said no you signed a two year contract it was the same two guys who had done the phone swap.
I said no you told me that the swap would add two months to that contract. They said no we didn't. I asked to speak to the manager and he pulled up a contract and handed it to me. I did not sign anything when they did the phone swap.
I am reporting that they are doing what ever they want to peoples contracts. This is unfair and I wont be taken advantage of by people switching or changing contracts on things I did not sign or approve. I am going to contact the news channel in my area who does customer complaints. While posting this complaint. I am not the only one that has had the same problem with contracts being added onto without permission. If this contract is not cancelled as I was told two months prior to March 2012 which would make it may 2012. I will contact the news station to have this investigated. I have read other complaints so obviously I am not the only one who has been lied to.
Want to end my contract when called to find out when it ended they told me July 2012..which is crap called customer service they told me it was because my contract was updated do to an employee discount through google which is funny cause I don't work for tmobile or google I am a preschool teacher. My contract was updated without my knowledge which is bull...I went to a kios in the swansea mall complained about my service the rep said we will give you a discount on your bill without me knowing upgraded my contract 2 years.. this is a scam >.all i want is OUT of this contract.
I recently moved to a new town and tmobile does not have well coverage in this area witch tmobilw did not tell me about so i called them up numerous times stating i have very little to no service in my home at al they sent me a signal booster witch did not work they sent over someone to the tower to try and fix it did not work and the last option they told me was to buy all new phones for me and my family witch was upsurd so i made them pay for it they said it was free and without telling me over the phone it would renew my contract now if i cancel i have to pay 1000 dollars for the etf (early termination fee).
Witch is crazy because they never stated the contract would not include sevice in some areas if they said this i would most certainly not have agrred because this is way i called them in the first place i would just like to cancel without being hassled with 1000 dollars worth of etf.
First of was when i had to upgrade one of my phones to the iphone 5 the lady couldnt understand me and it was hard to know what she was saying anyway i upgraded thinking nothing would change in my flex and friends and family contract but just found out about a week ago my sons bill was more than it shouldve been so i called n spoke to mark on the sunday he told me it had canceled my friends n family n my sons international numbers had been canceled meaning he couldnt speak to his girlfriend in poland or it would cost him which it didnt before so now i had to send it back when the bag came i sent it on the mon i called tmobile on thursday the member of staff was very rude n spoke over me at every point also felt like a child im sorry to complain but the service with tmobile has been a nightmare ..also i had to get micro sims sent out which took 3 attemps to get rite ,so im still not got the contract canceled n put it back to the old flex then to call back up n re order my iphone which has been alot of time wasted
My wife's phone has been having issues for the past 2 weeks and doesn't charge. We visited 2 stores in the past 2 weeks and even one of them provided us a battery for her phone. The phone is still having issues. We visited another store on January 7, 2011 and the rep was extremely attentive and helpful, however, when she tried to go the extra mile......her own representative from customer care was rude and unhelpful. The rep from the store even became frustrated and hung up with them and said she was sorry, but we would have to dispute over the phone. We did and it was the worst experience EVER.
Why does this company brag about customer service and solutions when they did not provide any....the phone they sold us has so many issues that they do not even have any refurbished phones to send us. My wife is 5 months pregnant and works in a rural city 30 minutes from our house, she drives every day and hits the morning traffic, T-Mobile will not have phones until Tuesday and will ship after that. We are talking about 3-4, maybe 5 days without a phone and they would not provide ANY options other than that.
I advised that they guarantee that if anything happened to my wife while without her phone they would cover all expenses and they would not (of course). So here we are without a phone and now having to invest so much time out of our day to try and get her a replacement or another phone. This is not what we expected when my wife opened her account 5 months ago. This is very unfair and very POOR customer service! If anyone reads this, please think twice before trusting this company as your wireless phone carrier!!!
This is the worst company I have ever delt with you lie and put people on contracts with out there knowledge I have been a great customer. I spent over 300.00 dollars on phones that dont work in our area and then had to buy two more phones that are a piece of crap .And know where in that was the words contract but guess what one just appeared without my knowledge funny how that happens. I no longer want too have anything to do with a comany that lies and cheats there customers. I once was proud to be a customer of yours but no longer, I will never tell people about you and if anyone asks I will tell them what a rip off you are. And that you lie and cheat people.
I i was a tmobile customer from 2002 i am in truckee ca i did not get no 3g and some area i go tahoe donner 89 north and south glenchier . and down town truckee to my cell signal is poor no 3g at all i need a good signal then i whent to verizon they are good signal and 3g in truckee ca and tmobile said to me we dont have the buget to make the tower 3g at all that why i whant out of my contract please if your where better with cell signal and 3g i would stay with tmobile just had to swich cell company and keep my same number . well my mobile number with tmobile is 5304140880 and last ss number is 3757 i am on disabilady and i need a working cell phone to call out thanks for all your help sence 2002 i had to move on to verizon
thanks ignacio cortez from truckee ca 10040 estates dr 14 truckee ca 96161 ps to get out of my contract please
I late November, I went into a t-mobil store located in Mokena Illinois near Route30 and Wolf rodad. I reviewed my options and the phone committement was expired and I was Elligable for an upgrade for # 708-979-1151. I clearly asked them in the store if the phone contract was expired and they said yes. I continued to shop and and found a better deal with another provider and eneded my service. I logged into my account and was disapointed they charged my account 200.00 for ending the service. Customer Care said it had to do with a phone I purchased in November of 2011 and would and the phones started over. I feel like you guys are pulling a fast one on me, I clearly asked them in the store, Ive been a loyal customer for over 15 years and understand the process and would not have put myself at risk to pay any penalties for early termination. Im hoping you condider my request and waive the 200.00 fee. I have two other phones and hope to stay a customer however i want to feel like you guys are looking to treat me fairly.
In November, I call to upgrade my phone to the new Samsung Galaxy. I was told that I needed a new plan for this phone. We discussed it and I said I would change to go along with the phone. Ordering on line the upgrade priced showed that I would pay $150. I explained to the rep that I didnât have that amount at that time. I asked about installment and she said that I could pay $78.00 and could pick the phone up from the store at the mall that was close to my residence. I went to the store the following day and after waiting in that store for 2 hours was told that I couldnât get the phone because the $78 only was for the Blaze. I said that I never discussed the Blaze and didnât even know what the Blaze looked like.
I came home and called T-Mobile and spoke with another rep who said that she could help me. Again no one even mention that I would be paying $600 for the phone. Iâm still under the impression that I was paying 150 with the difference of $72 as my installment cost. When I received the electronic contract I looked at the bottom line and saw again that $600 number. I called back and told them that I didnât want the phone and to put everything back to my original plan where my contract expires in January 2013.
I was told that my plan would go back to the original since I wasnât getting the new Samsung phone. On December 1, 2011, I called to find out what day my contract would end to verify that it had been changed back to the original and was told that it expires in 2014 since I had upgraded my plan. I got very upset because I didn't agree to a plan upgrade on my old phone. The plan upgrade was to be on the new phone that I thought I would be getting. I spoke with Kevin ID #0623071 who stated that he was sorry that things were no explained fully.
I told him no that It seemed that the reps omitted alot from their explanations as far as I am concerned this is like a switch and bait. It seems as if your reps were only writing /putting things in where they would benefit from a commission and omitting what the fine print of the sale. Not noting everything that the customer has requested. I am requesting that my old contract be restored back to the expiration date of January 4, 2013.
Unable to find my Bill, I called T-mobile on thursday Nov, 15 to do so. The lady I spoke with gave me my balance and it had $88.40 in overage charges. The representative noticed that my agreement had just expired and she offered to waive the overage fees and put me on a new plan that had unlimited minutes. I said that I was thinking of changing carriers and she said she could also waive my December bill (excluding taxes) and set me up with free phones if I would re-sign with T-Mobile. I mentioned that my intent was to get two smart phones and asked what data packages would she recommend. She said that the 2 gig plan was $20.00 and was the best way to go. I agreed and was ready to order the phones but was not sure which phones to order for lines xxx-xxx-1863 and xxx-xxx-1864. I knew that I wanted to order a Galaxy SIII for line xxx-xxx-2360 so she started my order and said when I found out she would call back on Saturday Nov. 17th around 1:00 to finish the order. I did not order the phone on Thursday and was not even asked what color I wanted. It was agreed that I would finish the order on Saturday. I did not receive a call on Saturday afternoon, so I called T-Mobile back at around 6:00 Saturday night. The representative that I spoke to told me that I could only get a rebate (which was not mentioned on Thursday) for the phones and it would take 6 weeks or longer to get my money back. I was not happy about that but decided to proceed anyway. I ordered a phone for line number xxx-xxx-1863 (flip phone) and was told that there would be an $18.00 shipping fee for each phone. I asked why not ship them all together and she said this (individual shipping charge) was the policy. At this point I was getting frustrated but decided to proceed with ordering a phone for xxx-xxx-2360. Before I ordered the phone I said that I wanted the 2 gig data plan for $20.00 and she informed me that I could only get the rebate if I ordered the $30.00 data package. I informed her that this was not the deal I had made on Thursday and I wanted to speak to a supervisor or the lady I had spoken to before. She said she could not get me in contact with the other rep. but that she would get a supervisor to call me back within 1 or 2 hours. I reluctantly agreed, but went along with her suggestion but asked her not to proceed with anything until I spoke with her superior. I waited for 2 days and never got a call back. This was 2 times in 2 days that I expected a call and never got one. I called again after 6:00 to inform T-mobile that I did not want the new agreement and to cancel the phone I had ordered on Saturday and was told that the phone had already gone out and I should just "refuse delivery" and the funds that had been charged to my credit card would eventually be refunded. I told her I wanted to cancel the service and she transferred me to a cancellation specialist. The young lady I spoke to ( can. specialist) was very professional and rescinded my phone order but then noticed that line xxx-xxx-2360 was under contract until 2014. We decided that it must have been extended per my phone conversation on Thursday the 15th of Nov. She then told me to come to this website and state my complaint. I never completed this order and should not be charged any early termination fee if/when I decide to use another carrier. Thank you, Dan Newton Your timely response will be appreciated.
You can only email their contract review department there is not phone number to call. Customer care keeps you on the phone forever puts you on hold, they make it sound like they can help you and then at the end tell you there is nothing they can do to help you and say that it has to go to contract review. I have talked to them 3 times this week resulting over a half hour each time but it the end they are powerless to help because they are contract review. I asked them to call me back with the archive recording of me buying the last phone. I purposely asked them not to be in contract and told them that I would like to pay full price. They said they would call me back and never did. Then today shen I called again I was told they would be unable to do that. Why do they say they are recording my calls if they aren't saving them.
On December 2012, I went to a T-MOBILE branch on JEFFERSON blvd CULVER CITY CA. I bought a G3 phone for $600, the representative told us that paying internet $10 monthly we were entitled to heard music, WATCH TV, AND TO SEE ANY SPORTS. So I was under the impression that whatever he told us was true. I received the 1st bill on January 2013, with a amount to pay of $152, which is okay, but on February I received a bill of
$200. I was very disappointed with this issue, so I went to the same branch and I spoke to the same sales person, and told me that he was going to fix the problem and he lied to me again, I do not like dishonest sellers, so I called to T-MOBILE and I was told that instead of 24 hrs to fix the problem, takes 45 days to actually fixed. the representative was very dishonest, and rude when I went to his branch and lying about it. What should I do.
Hi my name is Fabienne Pericles. The reason why I am writing this complaint, is because I want to be out of the new contract I have with T-MOBILE and I am going to tell you why. On 10/12/2012 I went to a T-MOBILE store to get a phone, but because I have bad credit they said if I want to T-MOBILE service I am have to pay $200.00 for SECURITY DEPOSIT and $149.99 for SAM T999 GALAXY S III 16GB BLUE KIT, so I end up paying $398.80 everything went o.k the phone line is working properly. Then after couple weeks, I was at work, someone called me from my other phone, but my other phone battery was low, so I said I am going to call you back from the Samsung Galaxy phone, I dialed the number, it said on the phone MOBILE NETWORK NOT AVAILABLE so I tried a second time the same thing. I called customer service, they said o.k, they going to fix it, ok the phone line is fixed good. After a couple of weeks, I thought the phone line was working properly my bus was suppose to called me to tell me what time I'm suppose to start work, so I'am reading for her to call me, no call no call, I decided to called her, I pick up the phone, and dialed the number it said MOBILE NETWORK NOT AVAILABLE, she couldn't called me , I couldn't called her, so she called someone else, because my phone line was not working, and toll me this cannot happen again because when you are on call, you suppose to be prepared. that week I had only worked two days only and I needed that third day because I have bills to pay. so I called the customer service wanted to be out of the contract of course, that is the second time that happened, o.k they fixed they said it not going to happened again, so o.k. After two weeks, the same thing happened, on a saturday after worked, I was suppose to called my mother to bring me the keys when I get to my house, I'm dialing the number, same thing MOBILE NETWORK NOT AVAILABLE she couldn't called me and I couldn't called so I had to way outside. when I called customer service, the people in service did not want to helped me, some of then hang up the phone, I had to called back a couple of time, when I try to explained my situation, so I got tried because we were going no where o.k. But yesterday 11/23/2012 same thing happened I cannot keep doing this. I am doing my part, you should do your part. please contact me, thank you
Last month when I went to pay my bill at The North Riverside IL. location, I went to the counter and the employee(not sure of his name) asked me if I wanted to lower the cost of my monthly bill. I said yes. At no time did he say it was to extend my contract 24 months, had he said that I would have said "NO"! He made it sound like I could lower my bill with no contract extension. I would also like to add that I have been a T-Mobile customer for many years and I don't appreciate the run around I recieved. I called the customer sevice line three times and get hung up on twice. The phone customer service said I had to go to the store to resolve this matter. I went to the store and they couldn't help me either. I spent all afternoon to try to resolve this issue. I was just informed of this website by a phone customer sevice supervisor an hour ago. I wish to go back to the contract I had before this mess happened, with no contract extension, fines or fees.
Bart Kelly Acct.#439373474, not 867310783
I went to a local tmobil store to upgrade my phone. The lady told us that it would be cheaper if we would just change our plan from the fave fives that we have had since we got tmobil to 1000 minute contract. Not once did she explain to us that doing this would add $200.00 plus tax on to our bill for a migration fee. I asked the sales person 3 times what our new charges would be and she informed me that it would be $135.00 + tax every month and that included my $20.00 fee a month for my phone for 20 months. Yet I got our bill today 10/27/2012 and the total amount owed was $928.00 plus some change. So I called tmobil and the lady informed me that our text messages where not set up right even though we have had unlimited texting since day one, but that was the sales persons fault so after being on the phone for an hour she fixed that 500.00 plus charge leaving me with still owing $382.60. I am so sick of people at the tmobil store treating customers like crap once they get their sale/commision. I was told by the lady on the phone that I would have to go to the store to request my credit for the migration charges I went at 9:00 a.m. and two more times after that to get it fix but not once did I get help from anyone. The same sales person was there that caused all this and decided to get very nasty with me trying to tell me that she told us about the extra charges yet if she really would have told me about those charges I would have never changed my plan. We also got a spanish version of our contract witch we told her at the store and she just blew us off . I do not speak spanish. I am so ready to get rid of tmobil once and for all. I would like my account credited the amount I was over chargered (200.00) +tax. I do not see how any of this is right. I am very disatisfied with tmobil right now. Yu can contact me at 801-918-5351 if you desire to. I also can send you the proof of the spanish printing contract that I was given.
My husband and I stopped by the T-Mobile store in Okalona, KY to renew our contract that expired on Oct 4th. The young lady working in the store was very rude and did not seem to care about helping us. We have been a customer with T- Mobile for over 10 years. This happened on October 15th in the early afternoon. We when home a thought about how we were treated. We when out the next day and switched our service to Verizon. Our new service has been great, our only regret is that we should have switched services sooner. I will recommend Verizon to all my friends and family. I wish that T-mobile had treated us better.
I and my daughter have been t-mobile customers for years. Time to upgrade extend contract, BIG MISTAKE. Bought suppose to be up graded phones, and new plan The phones shut off in the middle of texting, talking or just sitting there, they shut down unexpected! Mind you they can only hold to app's and all the memory is gone, good gosh what did we get ourselfs into. Took them to the store guy looks them up and low and behold the first complaint is them shutting off unexpectedly. And yet you still sell them and were stuck cause we cant change phone's. I will be dropping my contract as soon as income taxe's roll in and will never ever ever recommend or use t mobile again!!
If you are looking for a mobile company never trust T Mobile. This is one of the worst mobile company in USA. The custmer service is so bad and never do their job. The bill is way higher than they prmising you at the beginning. I do had a very basic contract with them just paying only $59.99 month and every month last two years i paid more than $150.00 for monthly for after their surcharges. It's like paid $90.00 more and make them rich.
Please take my advice Never ever go for T-MOBILE and don't get mad at the end of day. The bad customer service and they never care about even excisting clients. Defintly they will sweet to you the first day till you agreed with the fake contract that they offering you and end of the contract they squeese you and clean your pocket that's for sure.
Thanks and please take my Advice.
I got a call from your customer service thanking me for being an 11 year (loyal) customer. I was told that I could recieve a special deal if i renewed my contract for 24 months. I would get a free months service for November, and an upgrade to (3) Smart phones($50.00 charge each)mailed to my home. Also, 250 minutes added to my plan. I called a week ago to find out when the phones would arrive and was told by customer service that they could not find anything about the phones on my account!??? Am I now locked into a 24 month contract under false pretence? I am not happy about this!!! Please advise
I was a T-mobile costumer for 5 years. I recently switched to be on my husbands plan and to get an iphone. I payed my final bill and was then sent another bill for over $300! There was a $200 contract termination fee. I was never on a contract and always paid cash for my phones. I had changed plans 18 months previously because I has an incredibly outdated plan that was costing me too much. I did this change of plans online and I know I read everything very carefully because I DID NOT want to be on a contract. I even called and asked if it would put me on a contract and was told no. Well, apparently it did. And, I was charged $43 for a partial month from 02/27 - 02/27.
Its not about the money, although that is going to hurt this month. I am so angry that these companies can get away with anything and there is nothing I can do about it. I asked for her to send me something that states this policy and she said I could mail their service department and they will mail me something back! Really? She also suggested I just reactivate the line, because that would be cheaper than paying the cancellation fee. I told her that was absurd.
I just spend One hour trying to reach a helpful agent and unfortunately, I was either hung up on or I was transferred to one department after another. I have been with T mobile for many many years and I was really surprised with their service! They are very unprofessional, I even heard someone singing in the background! I have requested to have my mom's line taken out from my account and transfer it to my dad's account with tmobile.
After getting hung up on twice and talking repeating my request to 3 agents, one was able to transfer the line. However, he transferred the line before telling me what the rate will be! When I ask him, he told me that it will be more than double of what my dad is currently paying! I asked him what's the cheapest plan there is since my mom only uses the phone occasionally. He than told me that he does not do priCing and of course he'll have to transfer me to another department! And not to mention, I was cut off AGAIN while being transferred!
I was having difficulty with phone coverage with T-Mobile, so I went to the store to inquire about my lack of coverage and was told in the discussion that I needed a new phone but was not ready for an upgrade due to my contract.Â I do not have nor have I ever had a contract with T-Mobile. I found out that an employee signed me up with T-Mobile without my consent and authorization and may have even forged my signature.Â What recourse do I have against T-Mobile?Â Thank you for your attention to this matter.
We bought a phone from Wal-mart and bought the replacement plan. We mailed the phone back UPS Reference number 72172623. We got a response that they would be mailng a voucher to get a new phone within 24 to 48 hours. It has been over a month that we have been dealing with this and still do not have a phone.
Wal-mart told us when we took it back that this process would take 7-10 days. I have e-mailed twice and my grandson has talked to people twice on this matter. Last week it was suppose to be 24 hours to get the e-giftcard for the new phone. This has not been a very good experience.
Disclaimer: This complaint was submitted by Roger Lennox on 12/09/2013 at IP address 18.104.22.168 using our T-mobile complaint form. This opinions contained in this T-mobile customer review titled, "getting a voucher for a new phone" do not reflect the opinions of this website.
Please help me my name is Lauretta Christy i have been a loyal T-Mobile customer, since 2003. My complaint is .i originally had five lines on my phone. I am the original customer , who added my adult children rather than go to another phone company. When i last renewed my contract. I was under the impression that they would lower my T-Mobile bill. with a monthly bill of $50.00 a piece with unlimited talk text, and the inernet would be divided. The only reason i renewed the contract they gave me the impression that my bill will be lower, i am guilty of of using 411 information, lol an i dont have aproblem paying what i use my daughter who was on my line 5060 decided she wanted to set up her own acct i talked her to staying with t mobile she wanted to keep her same number they told her no, she would have to go with another number, which didnt make any sense , i was just on the phone with customer service last month for almost 45 minutes, assuming we got my bill back to $325.00 dollars, nowÂ T-Mobile are chrging me $200.00 cancellation fee for her wanting to establish her on credit i was brought you another customer. I was told byAngie from customer service that when my daughter decided to have her on phone line it was bad enough they wouldnt let her keep her same number Angie stated they should have done what you call a change of responsibility. And for the past year when you talk to a customer rep, or tech or even a supervisor they give you different answers. I am so frusted with T-mobile i cant seem to get any satisfaction. The only reaason i renewed my T-Mobile contract, i was promised better service. each time i talk to a rep im on the phone with them for thiry minutes, at a time. i cant afford to keep going on like this somebody please get back with me ASAP. im about to call it quits. I dont have the energy to fight with you anymore. PLease call or e mail with an answer Lauretta Christy
10 year (former) T-Mobile customer. Phone service was always good, but customer service was always horrible. Wanted to switch my 2 phones to IPhones which T-Mobile doesn't have. Called customer service and asked when my contracts were up. I was told one was up on Nov. 25 2011 and the other on Dec.5 2011. I waited until Jan. 3 2012 to switch to Verizon. Got my final bill from T-Mobile and was assessed an early contract termination fee.
When I called to dispute the charge, it took 30 minutes and 4 transferred calls for someone to finally tell me that the contract were not up until Dec. 2012 - which I know is a lie. I was told I had to send in a formal dispute, yadda, yadda, yadda. I asked if I could speak to a supervisor and was told that all disputes have to be handled by e-mail, fax or mail. I have no confidence that T-Mobile will do anything about the disputed charge - except cause me to have a blemish on my credit record if I don't pay it.
So, I guess I'll pay it, but I will be sure to spread the word that T-Mobile is a crooked, dishonest company. I hope AT&T buys them and fires all the decision makers that have ruined that company!!! T-Mobile, you should be ashamed to treat long-term customers this way. Good riddance.
so after being a customer with t-mobile since 2001 it seems they can extend your contract whenever they feel free too!!! which is b.s !!! so anyways i got to there store at 10:30am to speak to the rep about my situation with my phone plan which bye the way i have 3 phones on and since 2001 ive upgraded my phones 3 times which if you get what they call an upgrade every two years when you (sign a new 2 year contract) which i never did and if my math is correct 3 lines 12 years i should or could have recieved over 10 new phones right? again if i signed a contract!!!! or as they say it was done electronically by dialing my number after having a conversation at 11:30am with there phone rep? again b.s!! so last but not least for contract issues and final step after chatting with glen via t-mobile online support chat he directs me here!! well b.s :) messed up day!! or wasted day!!! bye the way anyone from t-mobile who may read this (b.s) means its bullshit i hope and prey someone e-mails me so i can give you my# but hey you have my # more run around @ b.s. beware of t-mobile
My name is Minerva C. Eaton. I am writing to dipute the cancellation fee being charged to me. I was not aware that my service was extended in December. I have been with t-moblie since its beginning. I was not happy with my plan. It jumped from 80 dollars to one hundred and sixty dollars. I feel as though I should not be chartged a cancellation fee because of a t-moblie customer service representative's mistake. Please respond. Thanks.
on november 5th I tryed to cancel my daughter off my family plan, and I was told that I was still under contract untill 2014. back in march I took my son off my plan, and the associate told me i was in a old plan and he could switch me with no contract obligation and i said ok as long as im not binding to a new contract and he said no so I said ok. now they say im under contract. I never would have switched my plan and i never sighned or verbaly agreed to another contract. can somebody please resolve this. I am paying for my daughter on my family plan and she is with someone else.this is the 5th email and i get no response! I need this fixed please! carl brooks 6037851081 account#432927129
I recently purchased a Galaxy S11. It developed a battery problem and would not charge. I went to a T-Mobile store and they said it needed to be sent back for repair. I asked about a loaner and was advised they did not do loaners. I did not understand as I use my telephone everyday, I pay my bill, and now I was to be without a telephone because the product was not working. I was, however, offered a chance to upgrade to the Galaxy 111, at a high cost and with addtional two-year contract agreement. I refused. I was Fedexed a replacement telephone very quickly. I did have to purchase another screen protector, which did not make me very happy.
Apprximately one month later, the new telephone stoped working. I went to another, larger T-Mobile store. They said the telephone would have to go back for repairs. I asked about a loaner. I was advised, Yes, for a $54.00 fee, which I would get back when I returned the loaner. Needless to say, this did not go over very well. I was shown the replacement, and could not believe this was being used to replace the Smart phone I currently use and depend on each day. It had to be several years old and still contained text messages from the previous user. I was also advised there was a $5.00 processing fee. She could not explain the reason for the fee, except to say they collected it from everyone. I just shook my head.
I cannot believe I was treated this way. Not one single time was I called by my name. I advised her I had just replaced my telephone a few weeks ago and she said she could see that. No remorse, or any empathy was offered for a defective product. I understand T-Mobile does not make the telephones, but they do sell them. I guess I just expected to be treated better from a major company. I did receive my replacement telephone and yes, I had to purchase another set of protective covers.
I have been with T-Mobile for over ten years and my bill averages over $140.00 per month. I know this is not a lot to this company, but it is forcing me to take my business elsewhere. $14,000 over a ten year period should allow me to be treated better.
I am extremely upset with both times I had to return product and the lack of any concern from the staff.
I have been a T-Mobile customer for almost 10 years. About two years ago their service and customer support started going downhill. I recently called and asked if I could change to a less expensive plan and whether my contract would be extended if I made the change. Multiple times I was assured that it would not, so I told them to change my plan. I also told them to take the insurance coverage off, as I have never used it in almost 10 years. I have always bought a new phone. No sooner do they change my plan, then my phone stops working. Continuously dropping calls and even turning itself off and on again while trying to make a phone call. Not receiving emails or text at all or receiving them a day late. So I call T-Mobile for technical support multiple times, each time being told that they are sorry and they do whatever they do and tell me that my phone is fixed. On the third call for support, I express my frustration and tell them that after nearly ten years of being a satisfied customer, I am just waiting for my contract to end in Jan 2014 so I can switch to another carrier. That is when I am told that the recent change that I made has extended my contract until April 2015 and that I had agreed to it. Actually, when I asked repeatedly if changing my plan would extend my contract, I was told that it would not and that T-Mobile no longer had contracts, it was a month by month agreement. They either have incompetent people working for them or they are just lying. I have no intention of staying with them until 2015 and have contacted the IL State Attorney's Office. I'm sure that I am not the only customer they have done this to. They could care less about their long-standing loyal customers and they as much as told me so when I told them that I was contacting an attorney.
I have been a loyal curtomer of tmobilr for 9 yrs. In the last 5 or so months I have had non stop service issues My cell phone is my business line and my livlihood. and is not dependable. I have been into the tmobile store to get help and also called customer service we did a major reset on my phone and now its worse than ever I cannot afford to pay a 200 cancel fee and shouldnt have to because im not getting the service Im paying for I am tired of the runaround I am gettimg and just would like to do something else My acct# is 316648943 my phone # is 2082376326 I would appreciate a prompt response to this matter
The reason why I want to cancel my contract is because what they promised me did not happen. I called to t-mobile to add text message to my account. T-mobile representative told me there was a package for that with 1000 min plus unlimited text for the same amount that I'm paying right now. Of course I thought that was a good deal. But before I agree I ask her again how much my payment would be she said it would be the same. She also said that it would take half a day for text to work on my phone. Nothing happen so I waited for the next day it still did not work. So I called In to see what the statis was, another representative told me nothing was change in my account. I was frustrated. Then a week later they send me a free text saying that my account has been change. I was even more frustrated. I called in to ask them why was my text not working now that the plan has been change. They just said that oh you want to add text. I said yes it should be included in the package right. So the next day my text was working alright but I have to pay for each one. Each representative is giving me different information. I feel like they have lured me into a trap. I really wish that I can cancel this contract then I won't be going with T-Mobile no more. Please help me dispute T-Mobile contract. Thank you
Re: Account No. 43925598, Invoice No. V00864492643. My Nov. 12 bill incorrectly indicated that I had not paid my Oct. 12 bill for Â£26.83. I did pay the cheque and it was debited to my account on Oct 16th 2012. I contacted your customer service department on at least 5 occasions. Despite being an A1 customer for 16 years, no-one accepted my word and instead of your accounts dept. investigating, I was asked for proof. I have worked in accounts for 32 years and tried my utmost to explain but I found everybody I spoke to: ignorant of accounting procedures, unco-operative and rude. The assumption was that I was lying. I forwarded a copy of my account showing the deduction, which I should not have been asked to do, in my opinion. I have since received a text message threatening to cut off my service. I now have a copy of the actual cheque in my possession, proving that the said amount was paid. The problem lies within the T-mobile accounting system. I have wasted a lot of valuable time on the phone talking to people who are incompetent and I have had to contact my bank to get a copy of the cheque. Not only have I not received an apology, it would appear I am still on your 'black list'. Resolve this ASAP.
My account # is 364735326. My t-mobil cell # is 727-804-7757. On 9-09-12 I spoke to Dominique E. about matching an offer from Verizon
to me for unlimited talk and text for $39.99. I told her as an 8 year customer with t-mobil; that I didn't want to switch if she could match
that offer. She said I need to speak with my supervisor and put me on hold. When she returned, she said to me that t-mobil would do a
2 year contract for unlimited talk and text for $40.00 plus tax if I signed a new 2 year contract. I questioned her if it was $40.00 or $39.99.
She said $40.00, not $39.99. I said that would be fine and did a new 2 year contract over the phone. When I got my first bill on 10-01-12.
it showed that I was being charged $59.99 plus tax. I immidiately contacted t-mobil Loyalty dept. and spoke to LaShonda. She told me t-mobil
does not have such a rate. I told her that 's what I wa s quoted, she told me that the phonr tape could be retrieved to verify my claim and
that if I was quoted $40.00 plus tax that is what my rate would be for 2 years. She also promised me that she or her supervisor LaToya would
pull the tape and get to me by phone with-in 72 hours max. Today, after 72 hours had elapsed, I spoke to Marc K. about what had transpired.
He told me that I should have been quoted $49.99 plus tax. He changed my rate to that amount today. He also said that I can e-mail you to
research our conversation on 09-12 and that if I was quoted $40..00 plus tax , it would be honored for 2 years. He also said that I should expect
to hear from you within 5-8 business days. I have been a loyal and timely paying customer with t-mobil for 8 years. I just want the rate that
Dominique quoted me on 09-09-12 to sign a new 2 year contract. Please get back to me by e-mail or phone ASAP.
I have been with T-mobile for 12 years. I moved to NC and found the services to be sub-par to what is advertized.
T-Mobile charged all my 3 lines and it was over $200. I called a customer rep and I was told I had insurance on the 2 of the 3 phones. I did not add insurance nor would of due to the high deductables. I received an apology and was credited.
The complaint I have is as follows;
1) There was much static and fading in and out on calls. We had to travel to an area 50 yards away to connect to phone calls.
2) The phones had an echo. when talking, there was an echo and this distracted the phone call. In fact, the t-mobile rep had to call back after we moved to another location.
3) Numerous phone calls have been dropped and during business calls, it was difficult to get the the same person who we talked to initially.
4) I was told by a T-mobilr rep that when we renew a contract for 2 years and purchase a phone with a better price and rebates, the phone actually is paid for through the data plan. So the price in the data plan accounts for the recuperation of the phone. This payment is not aware to the public. If it took 6 months for the T-mobile to re-cup the true price of the phone, the price of the data is not reduced.
5) Many times, the 4G is turned off and I gave to go back to the mobile Wifi system to check the data bullet. I know this because, there are only bars showing and no 4G.
Donna Jean Anderson
I just submitted a complaint on 10/11/12, Iam 65 years old on a fixed income, I had a family plan which I was informed that my contract would be up on 10/10/12. On 10/10/12 I called your customer service dept. to inform them that my contract was up I would like to dropped two of the lines but I would be keeping the primary line with new contract just for myself (one line only) and wanted to upgrade my phone. I was told no problem. The rep. asked me would I be interested in keeping one of the lines no cost or charges it would be free, she would be able to give an me addition discount on my plan, I didn't need the extra line but to save money I agreed. When I went to upgrade my phone at the T-Mobile store I found out that I still had three line extented for another two years.
What do I need with three line at my age. I felt like I was missed informed, I have been your customer for awhile with no complaints until now. My family members who was on the plan with me waited until the contracts was up and went to another carrier, so I could get a lesser plan for myself. now I can't upgrade my phone and still have three lines I can't use. Pleasse help.. I am willing to stay with T-Mobile but not under these conditions. If you reverse this contract back to what it was, I can go to the T-Mobile store to have them take care of this matter in front of me. Talking to the Rep. over the phone was very hard for me to understand what she was doing or see what was going on.
I had called on December 29 2012 and I talked to a rep I called because I was suppose to have unlimited everything on my plan. recently I found out that that was not so. I change my plan to a lower price then what I was paying and they gave me a quote of $175.00 for 3 lines unlimited including taxes. I got a text from then 1/24/2013 and I found out that the same line I was calling about before was still the same nothing was changed. please listen to the recording and you will see that I am telling you the truth. please fix this problem asap
Unlimited last time I checked ment WITHOUT limitations. This is not the case with T-mobile. T-mobile has unlimited plans with blured service shortcuts, and pitfalls resulting in customer rate hikes. They offer Unlimited Data, calling, and txting, but they fail to render all of this in their services after you've paid and signed a contract agreement which binds you and can ruin your credit.
T-Mobile, and Metro pcs are running on a combined (AWS) spectrum which is great for stock holders that invest, but it's like( robbing peter to pay paul )for the customer! I contacted T-Moblie in reguards to their problem and was told I was being transfered to someone who would make changes to my account in order to get back my loss of speed that I'm already paying for with no additional charges. However once connected it was explained in full detail that UNLIMITED ment limitations, and for an additional fee of ten dollars I could regain what was rightfully mine and what I had paid for from the start!
The companys CEO states that he sees Unlimited data as a (differentiator)! Sounds great for advertising, but what T-mobile claims to be the differentiator is actually a well camoflauged trap! Even the (TRULY UNLIMITED) plan does not allow customers to use their smart phones to it's fullest advantage! I believe this to be false advertisement. I am contacting the BETTER BUISNESS BUERAU in reguards to this matter and I encourage everyone with this problem to do the same to an UNLIMITED extent.
I went to a neighborhood T-Mobile store to have 1 of my numbers moved to the person that was on my account and to lower my bill due to the fact he had everything you could have on his line and my other 2 lines only have text and talk, which we were paying the same thing he was. I was told that I could have my bill lowered and it wouldn't affect my contract. I now find out that my contract was extended for 2 years. Please put my contract date back to the original 2013 date.
T-MOBILE IN CHATTANOOGA, TENNESSEE 37421 VERY UNSATISFIED WITH T-MOBILE PHONE COMPANY-
LOCATED ON GUNBARREL ROAD TALKED ME --(DISABLED WITH HANDS UNABLE TO USE OLD OBSOLETE NON WORKING--"DEFECTIVE" TELEPHONE FLIP TELEPHONE THAT I COULD "NOT" OPEN PLUS IT WAS DEFECTIVE--UNABLE TO HEAR WHEN RECEIVING CALLS OR CALLING OUT) PLUS ADDITIONAL PROBLEMS. THEY HAD THIS TELEPHONE ON DISPLAY---WITH NEW TELEPHONES. I AM DISGUSTED.
MY PHONE NUMBER IS 1-423-503-5636 (SARA KEY) ACCOUNT IS UNDER NAME OF ROY L. KEY 1-423-503-0000
PLEASE KNOW THAT I AM "DISABLED" AND UNABLE TO USE THIS DEFECTIVE TELEPHONE--AND I TRIED ANOTHER PHONE--TO HEAVY AND LARGE FOR MY "DISABLED HANDS"--AND THE STORE "CHARGED US A $50.00 (FIFTY DOLLAR-RESTOCKING FEE) THAT WE SENIOR OLDER PEOPLE CANNOT AFFORD TO PAY OUT. I AM 75 YEARS OF AGE AND MY HUSBAND ROY KEY IS 82 YEARS OF AGE--VETERAN DAV ON FIXED LOWER INCOME. I WANT OUR "FIFTY DOLLARS" REFUNDED PLUS I SHALL RETURN THIS OBSOLETE FLIP DEFECTIVE TELEPHONE WHEN I FEEL WELL TO GO TO T-MOBILE STORE. I WOULD NEVER RECOMMEND T-MOBILE FOR DISABLED PEOPLE--WITH NUMB HANDS. PLEASE RESPOND IMMEDIATELY. THANK YOU, MRS. SARA KEY 2326 GUINEVERE PARKWAY CHATTANOOGA, TENNESSEE 37421 HOME TELEPHONE 1-423-894-0015 DATE- AUGUST 28, 2017 MONDAY
I am so upset. I opened a new line on September in Bellingham store, the service is very good. They explained the term to me clearly. However, I got a text message on September 13, please see attachment which is the line is charged $0 and I called 611.
One of your customer service told me that there is no charge on the line as long as I use T-Mobile service. So I asked him that it means No charge on that line every month. He told me yes. But on Oct statement, I got charge and I called 611,the customer service told me to bring the text message to near T-Mobile store. I went and showed the salesman the text.He called the center, just told the salesman that it was a mistake. I felt very disappointed about the calling center.
Then I called again and told the customer service Raymond the whole story. He told me that he will adjust my monthly payment to $290.Every month from that day, I only pay $290.i confirmed with him again. He told me I only pay $290every month, not only on October. However, I got charge again this month, I called again but the customer service Owen just revoked the agreement between Raymond and me on behalf of T-Mobile, and I tried to talk to her supervisor Dexter who refused to talk to me. I feel very sad and disappointed that the two customer service persons do not cherish my business with your company.
I told owen that if you guys do not anything, I will bring the case to consumer affairs and small claims court,or court.because T-Mobile did not do any remedy action. But Dexter still did not do anything and even refused to have phone conversation with me. Do you think that your customer team respects the customer or me? If your company does not mind I bring this case to consumer affairs and Court, I will be happy to take this case to court. I hope that you can give me reasonable solution.
I own a business with a 715-463 exchange (our # 715-463-3663) and since May of 2016 customers who have T-mobile as their carrier 715-222 are not able to connect to my pizza business because the calls are dropped, routed to another phone number, or just never connect. I have been told that the calls go out fine to the switch (a long distance carrier), but not sent through to the local phone company (Grantsburg Telecom).
Our business depends on calls from cell phones and the T-mobile customers can't get through. There has been at least five trouble tickets issued with no solution to the problem or explanation of what is going on. Total and complete incompetence! I am currently soliciting information from every customer (offering a coupon) who uses T-mobile; asking them to write down how many times they have tried to order in the past five months and what they usually order.
This information will be placed on an invoice and submitted to a lawyer for processing. latest ticket numbers: 14135418, 14149006. My business records of sales comparisons from the past five years indicate that we have lost a considerable amount of business since May 2016 due to this problem.
I inquired recently regarding not being able to dial on a conference call number that I have been using for a long time and that now, I am being charged .01 a minute to dial in on this call. The representative that assisted me before I was able to speak to a manager was not aware of this change and that it was not new policy. However, she was able to eventually tell me that the changes were just made about 6 weeks ago. I am very upset that a notice was not sent to me as a customer to inform me of the recent changes. As a customer, we are spending a lot of money each month paying for the equipment and telephone bills, and as a courtesy, we should have been informed. Now I am unable to log in on the conference line each week.
Have a LG G4 handset that recently died. Told handset was on back order and possibly could take 2 weeks to receive device. I understand that it is not the carriers fault for the handset to quit working. I do, however, hold the carrier responsible for taking 2 weeks to get the replacement. We pay insurance so that any problems happen with handsets can be rectified quickly. We have been with T Mobile for 15 years, maybe it is time to shop elsewhere.
there was a promotion going on that t-mobile offer trade-in your iPhone 6 for free new iPhone 7, so i call t-mobile to place order for iPhone 7, the rep said my order was processed. When log in my account to check the order status a week later, i didn't see any pending at all. I called t-mobile and found out that my order never has been processed, so i try to replace the order, the promotion was already expired.
So i was so mad and switch to sprint, about a month later, the t-mobile charge me $150. the plan i used was the t-mobile one plan, i pay 3 lines get 1 line free, but i only used 3 lines. I couldn't find the 4th person to join my plan, so the 4th line was not being use. When i switch to sprint, i thought my t-mobile account was cancel. They charge me $150 for the 4th line remaining active. T-mobile is a big scam company.
I am a T-Mobile customer for more than a decade. My L-G4 phone, which is less than one year old, stopped working, so I took it to the local T-Mobile store to process a replacement per terms of the insurance policy sold to me by T-Mobile. The store tech determined that I had not damaged the phone and am eligible for a replacement ---in 29 days! Because it is back-ordered at the factory.
A replacement that takes 29 days is not in compliance with the policy terms I was promised when purchasing this phone and policy. I am told my option is to "jump" to another phone, the nearest similar model is priced at $499 --before taxes, with my "credit" of the balance still owed on the LG4, this would represent an additional $320. Why should I pay $320 when they owe me a fully functioning LG4, which they are pricing at $344.99 in their store? And they have these in the store.
I called the T-Mobile customer service line and was told it was not their problem because the manufacturer is back-ordered. But I did not buy this from the manufacturer, T-Mobile sold me, billed me, and collected from me, payments for the phone and the insurance.
i had divorced and separated back in May 2016 and my ex-husband had been cancelled off my t-mobile account, i have been calling several times and is still being charged for his phone he had sent back to the company several months ago. I would like to get this corrected ASAP this has been very up setting that nobody at the store nor on the phone can take care of the issue in getting this corrected. I don't agree i should have to pay for a cell phone he nor i no linger have and would like a reimbursement of the charges i have been paying throughout the months. It will not be hard for me to switch providers. This is very up setting that nobody can get this corrected on my account, not so much worried about the refund, just getting my bill corrected would be great.
I was mortified when I lost all my contacts due to lack of care or training. The sales person was apologetic for his mistake but that does niot help. I Grace been with you 12 years and this is my first complain I regret even getting a new phone. This person took upon himself to shred my sims card and also the chip that contained my fathers pictures I ask heart broken those were the last pictures I hear of him. Why are they not trained on this.
Called customer service 3 times. Got a different rep. 3 different times that I could not understand. Spoke too fast, could not understand them with there accent and could not complete my request. Been a customer 12 + years, never missed a payment and have never been late with a payment. Have had current phone for about 2 years and now can not understand any one due to the receiver of the phone (had to call on the house phone). Am wanting to upgrade to a GPS phone and I feel the prices involved in getting another phone are just too high. Since we have been a loyal customer for so long, and since we use to get free upgrades, I feel I should receive a free up grade at not charge seeing that the current unit is not working correctly and can not be used. I would accept a used or refurbished working phone. Do not need the latest, greatest or most expensive model. Only request is that it not be Pink.
Back in July I signed up for a plan with T-mobile. We were told that if we bought 4 Samsung J7 phones and upgraded to the 10G of data that the 40.00 for the plan and the 10.00 a month for the phones would be credited to my account every month. Well every month since then I have had to call customer service or go down to my local T-mobile store and fight for at least 1/2 hour or more to get my bill adjusted being told that it would not happen the next month.
I have gotten text messages over the last three months telling me that I was dropped from the plan and then re-enrolled in the plan. Every month I am told there will no longer be a problem. Finally this month I had had enough of the problem. I got ahold of customer service once again and was told that my complaints were not on record and that as of the 20th of this month it was finally added to my account to have the problem fixed.
I went to my local store and (they are awesome, by the way) they called and got the problem fixed once again and asked if there was some sort of compensation for my problems over the last three months and he was told there was nothing they could do to help me due to the fact that it was not their problem but that it was my local stores problem. It has nothing to do with my local store, all they did was sign my up.
They do not drop me out of the promotion or re enroll me in the promotion. That has to come from somewhere else. My rep told the customer service lady on the phone that he did not feel he should be responsible for compensating me on my bill, due to the fact that it was not his fault. The lady on the phone said there was nothing she could do. I am not happy with customer service. I have been a loyal t-mobile customer for two years now and I have paid my bill on time every month.
Fighting for a plan was not in the cards for me and i was not aware that I would have to fight every month for this upgrade. I am expecting some form of compensation on my account for the problems that I have encountered and all of the rude customer service people I have come across over the last few months. I will take this problem higher if something is not done to make me a happy customer.
I have been trying to solve a complicated issue for the past month or more. No one I talk to when I call customer service has been able to help me. On August 12th, my friend and I decided to switch from Verizon to T-mobile. She went to a T-Mobile store without me. She did not have access to our Verizon account, or any of the information that T-Mobile needed in order to port her number. The sales associate helping her told her it was no problem: He can just give her a new number and that he could port both of our numbers when I came into the store later that day.
I did in fact go to the same store, to the same person, a few hours later. He set me up with a new cell phone and ported my number. I was under the impression that he would also port my friend's number at the same time. He did not. I didn't become aware of this fact until I got a bill from Verizon that included both the remaining cost for my financed phone and a charge for my friend's line, since it was never actually ported. There is also no record of her trading in her phone. As far as I’m concerned, he stole her phone and lied to both of us.
The name of the person at the T-Mobile store in Tucson, AZ, is Eddie. I don't know his last name. His sales rep number is: 7980503. The store he works (or worked) at is: San Clemente Shopping Center, 3847 E Broadway Blvd #3847, Tucson, AZ 85716. I paid the Verizon bill ($154.89), which includes both the cost of my device buyout and a regular monthly bill for the other line that was never ported. I submitted the bill to Switch to t-mobile and was approved for a reimbursement of $54 (which, by the way, I still have not received).
I went to a different T-mobile store a little over a month ago to try to solve this problem. The manager there advised that I let him port my friend's number to my T-mobile account, so that I can at least get that part taken care of. I am still waiting for my final bill from Verizon before I can submit it for reimbursement. He also told me that he would put a credit on my account for the extra line for 4 months. After 4 months he said I could cancel the extra line. I got my new bill from T-mobile and it is $143.16. You can imagine why I’m confused as to why it is so high. I do not see the credit on my account for the extra line.
I would like to be reimbursed for the last monthly bill I got from Verizon for my friend's line (about $100). I would also like to be credited for the extra line that I currently have, that no one is using (there isn’t even a phone attached to the line).
Horrible experience with T-mobile. been a loyal customer for almost 2 years now, but extremely disappointed with my latest experience. I don't have a phone right now because they were not able to solve my problem. I use my phone for business, so basically I can't do my job right now. Extremely frustrated. They can't solve the issue and they don't have a loaner program while they are working on the issue.
I requested a replacement for my Note 4 (it freezes and goes crappy when I set it to mute). So after 2 weeks of waiting I finally got it. But the replacement I got was even worse (the girl at the store who did the transfer notice some glitch even before the transfer from my old phone started). After they did the transfer It kept on rebooting and it just freezes. When it rebooted... it goes really hot too. So I told them that's unacceptable. They made me call 611 (Customer support) and I know I got rerouted to a call center and the person I spoke to can't do anything but order another replacement which is in back order and credit me the $5.35 i paid every time I get a replacement.
She said I could ask the store if I could get a loaner phone. I went to the store the next day. The manager and the staff who did the transfer clearly knows that there is a problem with the phone but told me they have no loaner phone. In the meantime, they wont just give me back my old phone which was there in front of us because apparently it has to go to the warehouse ASAP. So now I have no phone at all. The replacement just died and I don't know how long a wait I have to get a new replacement.
T-Mobile, has being pushing me around since September to replace my phone Samsung Note 7 for the New iPhone 7 plus 256. They had take three orders and none of them has gone thru. Their customer service is not qualify to work with the system. Las order I place was in store, tired to deal with the phone person and while speaking to them about my order, they cancelled my order without my authorization and put me and the end of the line again pushing my shipping date from 10/18 thru 12/12. Very shady and unreliable company. I switch from AT&T after 8 years and I strongly regret it.
T-Mobile has advertised that they will pay your last bill if you transfer your service to them. This is untrue. Approximately 2 months ago, my sons decided to get off my AT&T plan and get a T-Mobile account. They've called an incredible amount of time inquiring as to the status of the payment, even receiving a text over a month ago (Wed., September 14, 8:09PM, as follows: "Free T-Mobile MSG: Your reimbursement submission has been approved. Please allow 2-3 weeks for receipt of your final payout via prepaid card."
Mind you, this came after we had waited a month for T-Mobile to pay the "final payout." Now another month has passed and nothing. T-Mobile keep telling my sons, processing. T-Mobile won't talk to me personally. This is very poor customer service. Why can't this just get taken care of as promised? Quick to add them as new customers, slow to cover their final payout. Bad business.
Cool pad battery overheated customer service sent whole phone back for replacement. When replacement phone arrived it was only the phone no battery or back cover. I have spent over 10 hours trying to resolve this issue. The phone was purchased at a T mobile store.The customer service has been awful. Today I have spoken with 7 people and been transferred 5 times. I have been trying to resolve this matter for almost 2 months. I had to purchase another phone.
An employee at a T-Mobile branch in Tampa was in charge of merging two accounts. My husband and I wanted to be together in a family plan so we asked her to merge us into one account. She made my husband the account holder and supposedly canceled my old account. She forgot to tell me that I needed to pay for my phone in full that day before transferring to my husbands account because the jump service I was using couldn't be transferred. Today I got charged $404 without notice all because she forgot to tell me that I needed to pay that off.
She then lied and said both my husband and I would be making installment payments on his new account and today I found out it was all A lie. My account was overdrawn and now I have to deal with the fact that I not only have no money left in my account but also owe money to the bank. I want this issues addressed and acknowledged. I hope to hear back from corporate about this terrible experience.
I am customer of T-Mobile. I took the connection in July 2016. Before coming to India have requested in Store whether I can use the services in India or not. Got the response like I can use the service but they are going to charge 20c per minute. I am trying to use after coming to India. But I see there is "No Service" so have contacted Customer care services and they have done their basic troubleshooting things but no use. So they have raised a ticket and informed me the issue is going in 5 business days. it's almost 40 days. But the issue was not yet resolved. gain I tried to contact the customer care but got the same reply. But paying the bill on time. Not getting any proper service.
I have been a customer with Tmobile over 14 years. Today I walked in the store I've always gone to for questions, purchases or to make payments. They signed me in, a couple of customers walked in after I did. The employees helped them before me. I checked the sign in sheet and I was next, according to the sign in list. I confronted an employee that was helping the person who should have been helped after me. I mentioned to him that my name was next in line before the persons they were helping. He just looked at me and said "we'll get to you in a minute". I was so upset because of how he made that comment, and felt I am a paying and loyal customers also. Just want to say, the employee has attitude and picks and chooses who to serve next. Now I have to go back tomorrow and hope the don't have attitude.
I set up a family plan with T-Mobile last week in order to enjoy the free trade-in promotion with them. There are four lines in this family plan, and three of them need to trade-in. I pre-ordered the new iphone and finalized the trade-in process the day i set up the plan. But the other two, because the line are located in different cities, I have been adviced to ship out the sim card to them. so they can go to a nearby T-mobile and do service after then. Today, when the other line holder went to the T-Mobile store, the repentative told them that the trade in promotion was gone yesterday without any warning or notice. Right now, my old iphone 5 can't be trade in anymore.
Two SIM Cards Delivered - One SIM Card/Service Representatives Won't Cancel, 2nd SIM Card does not work. 1st SIM card was lied to by t-mobile customer rep and told was cancelled and follow-up again to cancel and got a bill for SIM card that doesn't work and I didn't activate but asked to cancel.
2nd SIM card I prepaid $50, my credit card was charged after I activated it but doesn't work and SIM pin code i gave to T-mobile customer rep doesn't work. My at&t account was cancelled by t-mobile when i activated the 2nd SIM card. This is my experience with T-mobile, mocked, ridiculed, dragged through the mud, stressed, taken advantage of for money and time and left with nothing - no phone. I included details in images below.
I am the owner of a Note 7. I have been following what needed to be done to return the phone for the recall. I knew, thanks to customer care that the phones would be arriving at the store on September 21, 2016. Yesterday, Sept. 21, I waiting outside the Tmobile store (307 E. Expressway 83, Mission Texas) When it opened I was one of two people waiting. We were both told that the phones were not in but would be arriving later in the evening. The representative said if we gave her our info. She would call us when they came in. She even put a phone on hold for us. About 12 noon she called and I rushed back to the t-mobile store to get the phone recall over with.
I waited an hour because it was busy. When the time came for me to be helped I was told that I needed a receipt because I had purchased my phone thru a third party vendor. I was frustrated, but understood. So I left the store. I had to be at work at 2pm and it was already past one. I arrived home, found the receipt and called the same store back. I spoke with Carlos who is the store manager there and the same representative who told me I needed a receipt.
I told him that I found the receipt, but had to be at work. I was to get off work at 6pm, I asked if there was anyway he could please hold the phone for me. He told me due to high demand he was not able to hold the phone that it was a first come first serve basis. I explained that I was first, that I had arrived at the store when it opened and was one of two people waiting first. He told me there was nothing he could do. There were six phones left and he was not able to hold them. I stated to Carlos that he was not making this easy at all. I ended the conversation.
I took the phone to work with me in case I ended up in the area. My job at times takes me in that direction, and sure in enough it did. When I knew that I would be in the area I called Carlos. I let him know that I was in the area, asked if there were still phones. He said yes. I asked if I could take me phone and receipt in......leaving it there so the paper work could be done and picking it up after work. He told me that I must in in store for the process and it would take anywhere from 30 to 45 minutes. I could not do so and my frustration had mounted. I could not understand why not one inch was being given. My family has been loyal t-mobile customers for over 9 years. I explained to Carlos that he was not trying to help me in the least and that I was doing every thing I could.
He gave no further help and I ended the conversation. I called my mother the primary account holder....asked her if she would go in and do the recall return for me, she agreed and I dropped the phone off to her. She then called Carlos to make she he still had a phone. He said he did not. My mom described Carlos as being rude to her on the phone. I am highly disappointed with the lack of effort on Carlos' part to try and help me resolve my problem. I feel I did all I could to obtain the new note 7 and exchange the other faulty one. Yet I still ended up in the same position in the end. The phone I have heats up quite hot and often. I have always given great reviews about tmobile.
My family calls me a walking advertisement, but yesterday was quite disappointing.
I changed my plan on Friday, September 16 to have unlimited text, talk, data and international calling. I still cannot reach my husband who is in the United Kingdom at this time. The call drops immediately and does not go thru. I have been with T-Mobile for at least 16 years now and am very disappointed in the time I have to wait for this issue to be resolved. If you cannot resolve the issue within the next 24 hours, I shall have no alternative but to go to another provider. The customer service representatives try to be most helpful and congenial but it is out of their hands to resolve the problem.
There is no opportunity afforded to the customer to know and utilize the mobile without boundaries program, until they receive their bill and then your very friendly staff suggest them to use that $10.00 program on their next travels. What is interesting is upon my stay in Mexico, I received a text telling me that my text were free and my calls would be .20 per minute. Wouldn't that been a great time to offer me a link to utilize the mobile without boundaries program. But no that did not happen.
I know others that have been ripped off completely by the lack of awareness T-mobile stands by. I always come with a solution to the problem. Put advantages to buying mobile on the payment page, everyone has to go there, A sort of did you know when traveling you can make major discounts with T-mobile? then list the different buy programs. That would be proactive. Currently T-mobile is reactive, they leave it to the customer to surf their site. I was told by one representative that my account was over a year old so it was not in my paperwork upon signing.
That went over bad. Also seeing as you can generate text with welcome to Mexico, add a link to start the Mobile without boundaries process. I know I will love it and I think it is a wonderful feature to show your customers they are valued and you have their utmost comfort in mind while traveling.
My husband went into the Local T-mobile store In Spokane Wa. He had his credit run and was approved for a account. The Sales person gave him a non credit account that charges 250.00 a month rather than 150-180 a month with credit. So we get the bill 250.00 and Alvin my husband calls to get a arrangement. He tells them the situation so they grant him 10 days to pay. I call to pay the bill. The customer assistance says. you have a zero balance. I ask are you sure? He says yes I am looking at your account right now. Your next bill is due Oct. 6th.
The next day the phones off. I call to see what happened and told the operator what happened. I asked to speak to a manager. I was given Arvin S. He was rude spoke over me and was saying you should have paid your bill. I told him I called and was told it was $0 owed. I thought perhaps the previous Supervisor put the account at zero for the tricky way we had been put in a higher payment account then we should have been. How could I pay a balance that was set to zero owing?
Tmobile like to waste your time, gas, and money. For a while now my phone has drained around 50% of its battery overnight. After talking to a phone technician for 2 days. I had to reformat my phone to make sure it was the battery that has a problem. He told me before I send it in for a manufacturer warranty exchange I should bring it in to inspect it for damages so I wont be surprised by hidden charges. When I brought it in for and an inspection the worker had told me that I do not have a problem and the phone is safe to exchange.
I continued to proceed with the manufacturer warranty exchange. Fast forward to next week. I come in after I received a messaging saying my phone has arrived. I came in to exchange my phone and they told me because I have a small crack on the screen I would be charged the full price of the phone. I told them what the other worker said the prior week when he has inspected it. They continue to say that they cant help me. If they had told me prior that it is a problem them I wouldn't have minded.
But after they have wasted my time, effort, and gas they told me it not they problem but mine.I have gone out of my way multiple time, driving to the store twice, multiple calls to customer services, and formatting my phone just to get my time wasted and ignored by the people are supposed to help me.
Horrible, horrible, horrible. I cannot begin to explain the horrendous service you can expect to receive once you walk into his place. I went into this store 3 days prior to actually buying a phone, as soon as I walked inside I had this lady follow me asking if I needed help I said no I was just looking she came up to me 2 time after asking the same question I finally asked her about the galaxy s6 edge (which was on display) if they had any other colors she responded saying yes. I came back 3 days after ready to buy the phone and a guy this time attended me I told him the phone I wanted and he said that it's on display but they no longer have it in stock I would have to purchase it online and walked away from me.
I then asked him to okay go through with the order online, a man standing next to me goes and asks what phone is he selling I tell him the galaxy s6 edge and without even thinking about it he gives me a disgusted look and says "eww" and then proceeds to tell me he is a manager at another store and that he knows about phones ( I have no clue how he became a manager with those non customer service skills). I then asked the guy selling me my phone if it was brand new and not refurbished or previously owned he clearly said "yes it's brand new" a week later and I still have not received my phone I get a call from t-mobile saying I had 48 hours from the day I ordered the phone to sign an electronic form (which I was never informed of) and thus my order was canceled.
I called t-mobile and re-ordered it which took another week and when I finally get it surprise surprise the box says pre-owned and to top it off the sim card doesn't fit. This store and t-mobile combined are just straight trash. To take your money they do with the quickness but to actually have good customer service is apparently difficult for them.
Went to my T-Mobile store today, Sept. 14, 2016 and thanked the man for NOT giving me any service! He was downright rude. I had two questions and since someone else there had installed tat drive well app, I figured they would know more than my local State Farm office. I was frankly told they had nothing to do with apps and I should go elsewhere. I intend to go elsewhere and seek a better and more friendly telephone company as soon as possible. You would think that T Mobile would hire employees with a better demeanor and who are not so slovenly.
This store is across from the Mall on 192 in Melbourne Florida and the funny thing is that they send you to that mall for a battery replacement...that in and of itself should have been a red flag. I must say that generally this is the worst employee I have seen there, but initially when I purchased the Galaxy 4 they did not transfer the info from my Blackberry and I had to go to Best Buy for that. Suggest that T-Mobile needs to hire better individuals who are not so nasty.
I went to visit a local T-Mobile to inquiry about portable wifi, unlimited talk and text and data, and to look at the phone and tablet selection. No one greeted me, or asked if I needed any assistance, another customer came in shortly and a representative urgently rushed to greet them and proceeded to assist them. I just left the store.
Been having trouble with T-Mobile lately. When I'm at home, the phone scrambles and disconnects while I'm talking to someone. Then I can't use the phone for about 15 minutes. So far, T Mobile can't solve the issue. I've spent hours on this. They sent me a new phone and the next day, scramble, scramble scramble. It sounds like a tape rewinding. Customer service told me I was receiving a credit which was a lie. It didn't happen. Then when I called and asked for a supervisor, the rep kept saying, "Don't worry about it." I waited for a long time to be connected to a supervisor and he transferred me to another rep. So I tried to talk to a supervisor again and was transferred to someone's voice mail. This is lousy service and I'm ready to change to a new carrier.
As a new 8 day customer I am totally blown away. Excellent telephone service, great customer service reps experience, but I've had nothing but issues with my iPhone 6s device itself from day 1, if you were to research the notes you would be informed of my issues. The very first day. I had 5 dropped calls, then I found out that my data wasn't provisioned correctly therefore i could not use data. I had to call three times to your tech support reps whom I would have to give excellent scores to for their hard work.
Why did I have to call because I had go reinstall apples software just to place a call and use data. Finally if I wish to upgrade my telephone to your new iPhone 7 which is a win win for both your company plus myself I am forced to pay a fee, pardon my language a (bull****) $50.00/$75.00 restocking fee. Next, I wouldn't be able to use my prepaid iPhone 6s balance of $189.99 cash which I paid towards the iPhone 6s towards for the purchase of a new iPhone 7. Therefore I plan to just return to return to the store and pay the restocking fee for the iPhone 6s and just get my cash back while using my unlocked iPhone 6 from At&t.
I place an order online for a new iPhone 7. I received the email with Equipment Agreement & order #. when I check the order the next day, it stated it can take up to 48 hr to update ( I check a few time). I called after the 48hrs and was told by the rep I had no email on file, yet I received the first email. and my order was canceled and she could not help. Asked for a supervisor, the supervisor was going to place the order for me, gave her my card number which repeat back wrong twice, them tell me it was denied, gave another card same repeating wrong numbers again denied. after 30 minute I gave up and was not going to give another card number. I guess T-Mobile does not want me to buy a new phone.
I purchased a phone at the t-mobile store. After about two weeks I realized something was vert wrong with the phone call connection. All was well with the other apps. So after trying for a week strict to get the phone fixed, exchanged and re-evaluated, no go on the phone calls. Now because I started bringing it in 7 days after the "buyers remorse" period, the won't reimburse me, take the phone back or be credited for it on my account. How can t-mobile sell defective products and not stand by them when something goes wrong? Especially if they keep saying this is not a common problem? Also, the warranty exchange phone was so defective it would not turn on! T-mobile has been trying to sell defective phones, hoping to not have returns by having a crazy short period. Most retail stores have a 30 days return policy. Why 14 for t-mobile? Because they know they sell defective devices.
On July 28,2016, while shopping at Westown Mall, Knoxville, TN. I went to a T mobile Kiosk booth to inquire about my account. I approach a representative (Yessmean or something like that) to ask. While i was asking her about my account, she ignored me completely and she started using her cell phone taking pictures of the mall. BTW, NO customer(s)was present at that time and there were three reps manning the booth. My fiancee was there and witnessed everything that happened.
I immediately called (611) T mobile customer service number to register a complaint about the horrible "customer service" (or non existent ) I just received from their kiosk booth. The person (Brad, i think the name i spoke on the phone) stated that there is no need to talk to management because he said that he will take care of it. HE did not mention his job title.. Forgot to ask. If I could, I want to rate my experience with a negative star review on this complaint board. Yes, that bad!
The sales person set up the rebate buy one Samsung 7 and get one free. They turned down my rebate because they said the sales person did not set it up correct. I have called several times and went in to the store. The store manager from Elk Grove said this would be cleared up and he would call me. I just received a text from T-Mobile with my bill and it still reflects the discrepancy.
The problem with this is that I did not go into the store planning on buying three phones. I went into to get a birthday present for my stepson, which who only wants an I-phone. Also, I needed to get a replacement phone for my husband because he broke his phone while we were on vacation.
I have been getting the run around from one person to the other. I am frustrated and want this taken care of. Right now I feel like walking in the store and turning all the phones in and going to Sprint.
I have been having hard time with the representative and nobody was able to solve my problem. T-mobile keep sending huge bill every money. About four month ago, T-mobile sent me a new phone which I was charged $175. Although, I have insurance on the old before it got broken but T-mobile still charge me. I agree to pay the amount which I already finished the payment. But to my own surprises, the same bill keep showing on my bill.
I'm frustrated and regret having T-mobile as my carrier. I introduced T-mobile to all my family member but they are blaming me for it. I regret why I did that, I wish I had known T-mobile is not good I wouldn't have introduce it to my family. I wish somebody could help me out because have spoke with more than 20 representative already they couldn't solve the issue. I have been paying more than I suppose to pay .
After being with T-mobile for 12 years I will leaving them as soon as I get my billing resolved. Their customer service is horrible, incompetent and rude. I moved from a personal account to a business account in March and asked them to close my personal account. This still has not been done, every time I call they say its all done, I should wait for the next bill it will show all the adjustments. I am still getting duplicate bills, one for the old personal account and another for the business account. Its not the old T-mobile I know and frankly I have had enough. Good bye and good luck. We need more competition.
Our basic plan billing was for basic which states on the bill that we have unlimited talk ,text and high speed data. We discovered among the charges (a series of letter ad numbers) a charge for 5GB data. After an afternoon for transfers from place to place we found out that the charge was for extra 5GB and that the basic statement of unlimited data meant limited to 2GB. They ain't going to refund the 2 years they charged us and said that the wording might be changed on future billing.
I'm General Manager of a store in Houston. T-Mobile is screwing over people like me. The T-Mobile associate came to MY workplace, approached ME saying he could do me a favor. I'm assuming he's paid on commission after all this. My contract at the time (May 2016) was with Sprint. I was paying no more than $92/Mo for the service and an LG G3. The T-Mobile rep said he could match the contract price, and get me a better phone if I just paid the down payment / activation fee. I did. I paid him $100 on the spot. He informed me that I would receive a last bill from sprint, and that I should send it over with my phone to have the amount credited.
I received my last bill from Sprint around the same time as my first bill from T-Mobile. The rep assured the bill would match my Sprint bill but now I'm being charged $127 by T-Mobile for a single month's usage. I'm told that is because of "Prorated Billing", something the associate never discussed with me but now I'm told that I have to pay for an additional month. A little upset.
But now I'm being told by T-Mobile that it is "too late" for me to send them the bill or the phone.. I have a G3 in perfect shape and a phone company that's still billing me for service that I "cancelled", so the service transfer was apparently never run by Sprint. The associate told me I would NOT have to contact my old provider, and that T-Mobile would "Handle it" but in the meantime I'm still receiving bills, and T-Mobile is refusing to honor the original deal I had made, and that deal is the only reason I left my previous contract.
Now T-Mobile's "favor" is forcing me to deal with 2 phone providers billing me $150 and $170, when before the only payment I had to worry about was a one-time $92. Tell me why I switched? This is definitely something worthy of small claims court.
None of the retail stores have updated software for transferring files, contacts, photos, etc. when upgrading devices. In particular, for Lg G5. I was there for over 2 hours and each attempt failed. Corporate needs to update and/or replace the existing software/machines. Customer care was unhelpful and rude. But, the in-store manager was attentive. I expected better in so much as I'm a customer since 2004.
Had a phone that was purchased from T-Mobile May 2015. Phone was not charging. Sent phone back in January 2016 for a fix or replacement since it was still under warranty. It has been 6 months and still waiting. The information I receive tells me to keep checking every 10 days. Seriously fed up.
I have been on the phone 5 hours trying to get your 25 dollar monthly service only to get the run around and was told I will get the 4 g service and never got any resolution. That is incomprehensible and abhorrent. And was treated like a piece of shit.no company should treat someone like that. You are the worst company. Shame on you. You wasted my entire day and still no resolution!
Been with T-Mobile for 10 yrs or more. Have been using Samsung for years now. Lately I had problems with Samsung within a year or two on two phones (for me and daughter). I am new to using iPhone. I purchased two equipment on 5/9/16 at the store located in Mason Katy TX. Richard was the CSR. He was great.
The problem started next day (5/10) I could not remember a pass code to enter in and use the iPhone. Tried fixing it on our own but apparently we weren't able to complete the process. I took it back to Richard after so many calls from T-Mobile, they said they can't help us over the phone, the device is defective. 5/11 I went to the store. My frustrations is utmost due to a lot of calls I missed. Went to the store hoping it will be resolve after office hours and have not eaten anything yet. Richard went back and forth - he was nice all the time.
Then he said that he cannot fix the iPhone because it's my fault that I locked myself out and that I bring it to the Apple store. (The Apple store is 18-20 miles away.) The iPhone is under my ownership. ----- I was so furious. The lady (CSR) inside the store follow through with the same response, stern look on her face even though she said "I'm sorry". The other CSR, male, came forward to Richard, walk around and I am waiting if he is coming to rescue, but instead made a smile walk around and look what Richard was doing and went back to his area. I asked Richard if I can go to a Corporate store and he said "No" only at Apple Store.
I left the store, drove down on a rush hour time. I called 611, around 6:30 and the lady understood my concern and patched me to a iPhone expert. I believe he truly is. He recommended to go the nearest Corporate Store, which was on Fry Rd and Sams. I went over there and a young lady reset my phone.
I traded in my iPhone 6 at a T-Mobile store with the understanding that it was worth $230. The person at the store and I did everything to the phone that we were supposed to do and I then mailed the phone in. T-Mobile now says that the phone is "Blocked" and is therefore worthless. I have requested that they return the phone to me but they refuse to do so. The T-Mobile store has tried to help, but to no avail. Customer service refuses to ship the phone back even though I have offered to pay any shipping charge. As some of us have learned from San Bernardino phone, if they attempted to get into the phone they may have bricked it. A simple text message from them could have solved any issue. I have enclosed the photo they sent me which seems indicates that the phone was not bricked when they received it.
I MOVED OVER TWO ACCOUNTS FROM VERIZION TOT-MOBILE IN SEPTEMBER WITH THE UNDERSTADNIG THAT MY TERMINATON FEE WOULD BE PAYED. THIS WAS NOT PAYED, AND I WAS FORSED TO PAY VERIZION $600 OUT OF POCKET THAT I COULD NOT AFFORD. I HAVE MADE NUMEROUS CALL TO GET REIMBURSED
BUT NO ONE SEEMS TO KNOW ANTHYING WITCH IS REALLY ANNOYING. THE PROMOTION STATED THE T-MOBILE WOULD PAY THE FEE, I HAVE SENT IN COPYS OF THE VERZION BILL SHOWING THAT I HAVE PAYED THIS. PLEASE GET BACK ME ASAP, I HAVE WAITED LONG ENOUGH.
Salesmen in T-Mobile Stores are trained to mislead your customers. Nothing against your salesmen, but your method of training by misleading hidden costs, is a joke. What happened to being honest to the customer? My reception in Bremerton, WA is terrible. Five city blocks from your store sucks! The salesmen are polished on their reply and probably deter most of your patriots by pointing out a near tower However, the fact is reception is down to one or two bars only five blocks in any direction l was offered a free router for home but it's $99.
After purchasing a screen protector for my new cell phone at the Massapequa mall I began to install it based on the salesman saying it was easy to do. After noticing some bubbles the salesman had stated it was self healing and would go away in a short time. I then left the kiosk only to turn back because the bubbles were bothering me. After returning back the salesman claimed he could fix it, he then took my phone and began strenuously depressing and rubbing on the screen.
This force caused numerous scuff and scratch marks on the screen protector and had done nothing to remove the bubbles in which he stated he could do. At this point I asked for a refund due to the fact that I should not have had to pay for a damaged item. The salesman refused to issue a refund stating "there is nothing I can do". I was very shocked to see the level of carelessness shown by the 2 employees. Additional information as follows: Item=. 1 SUPM46710 Samsung GS7 PG roll-on extreme impact $27.15. T-Mobile 4369, 10 Sunrise Mall STE 10, Massapequa, NY 11758.
I placed an order on Jan 5th 2016 The rep told me I was getting a I6 plus w/128gb, they would pay any fees for transferring from my former carrier, I could keep my existing number, and a 2GB plan, I was rushed into a quick Esign and after printing off contract within 3 minutes.
I called T-Mobile to cancel, it said a 6gb plan and a 16gb iPhone along w/a new phone number. I was told they had to ship the phone, I returned next day and still haven't had my almost $400 returned that they took out of my account. I've called 17 times and I'm ignored at least 8x and each time I'm promised my refund, I still have not received and it's almost 4months, plus they keep sending me a monthly bill.
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