T-Mobile Complaints Continued... (Page 3)

Last week, my sons phone just stopped connecting to the Tmobile network. I called Tech support to troubleshoot it, they recommended going into a store to see if the SIM card was bad.

I visited a store located on Roosevelt Blvd in Jax, Fl. The employee there told me the device was the problem, not the SIM card. The device still worked fine, it just couldn't connect to internet/ calling network. This employee initially told me he could switch out this phone for a new one with no changes in my monthly payments or overall costs, since this device wasn't that old. I agreed.. And then he tried to have me pay 76.00 for various fees.
I had him stop, put my current device back together and declined. It is not my fault this device just suddenly and inexplicably won't connect to the network.

I then called customer service. I spoke with Jeffrey in IT who again tried to troubleshoot the device unsuccessfully. He apologized, realized the device was NOT old enough to be having this problem and offered to set something up internally. He arranged a replacement phone, free of charge, to be shipped to another local store in Jax, Fl on 103rd St. I explained to him that my current device did have a screen crack and had for some time. He said this was not an issue.

When I went in today to finally get this new phone, the rep at the 103 St location,( Asst Manager, Romnick), REFUSED to give me the phone they received because my current phone screen had a crack. I attempted repeatedly to explain the process of what happened to him. He refused me when I asked to speak to a manager. He refused to provide me any contact information for anyone in Managements. When I pressed him, he gave me the WRONG e-mail address for the General Manager. He didn't apologize or even care to listen to any words that left my mouth.

I called Customer Service from the store and spoke with Drew in Boise, Idaho. He apologized and stated he would ship a different replacement phone to my home, overnight, free of charge. I'm expecting it tomorrow.

This employee at the 103rd location needs to be FIRED. I want correct contact information for management at this location.

I've been a customer for over 10 years and NEVER should have been treated this way. Ill keep reaching out to every senior level associate in this company if necessary. This person was HORRIBLE and this experience us ridiculous.

T Mobile is very unprofessional and unorganized. My phone went black and I called to purchase a new phone. It's been two week and my phone is still not here yet. Each time I call to check on the status of my order I speak to a different representative who provides me with different information. One time I was told it was coming the next day. Another representative told me a week from now. I even spoke with multiple supervisors. One told me a week and another told me 27days literally 3hrs later when I called. Its frustrating and very irritating. I have been with T-Mobile for about 2 years.. but this is absolutely ridiculous. I am always having issues with their services however their rates are good which is why I stayed as long as I did. But enough is enough, I'd rather pay extra for good service. I am canceling my services with this company.

I am so upset. I opened a new line on September in Bellingham store, the service is very good. They explained the term to me clearly. However, I got a text message on September 13, please see attachment which is the line is charged $0 and I called 611.

One of your customer service told me that there is no charge on the line as long as I use T-Mobile service. So I asked him that it means No charge on that line every month. He told me yes. But on Oct statement, I got charge and I called 611,the customer service told me to bring the text message to near T-Mobile store. I went and showed the salesman the text.He called the center, just told the salesman that it was a mistake. I felt very disappointed about the calling center.

Then I called again and told the customer service Raymond the whole story. He told me that he will adjust my monthly payment to $290.Every month from that day, I only pay $290.i confirmed with him again. He told me I only pay $290every month, not only on October. However, I got charge again this month, I called again but the customer service Owen just revoked the agreement between Raymond and me on behalf of T-Mobile, and I tried to talk to her supervisor Dexter who refused to talk to me. I feel very sad and disappointed that the two customer service persons do not cherish my business with your company.

I told owen that if you guys do not anything, I will bring the case to consumer affairs and small claims court,or court.because T-Mobile did not do any remedy action. But Dexter still did not do anything and even refused to have phone conversation with me. Do you think that your customer team respects the customer or me? If your company does not mind I bring this case to consumer affairs and Court, I will be happy to take this case to court. I hope that you can give me reasonable solution.

I inquired recently regarding not being able to dial on a conference call number that I have been using for a long time and that now, I am being charged .01 a minute to dial in on this call. The representative that assisted me before I was able to speak to a manager was not aware of this change and that it was not new policy. However, she was able to eventually tell me that the changes were just made about 6 weeks ago. I am very upset that a notice was not sent to me as a customer to inform me of the recent changes. As a customer, we are spending a lot of money each month paying for the equipment and telephone bills, and as a courtesy, we should have been informed. Now I am unable to log in on the conference line each week.

there was a promotion going on that t-mobile offer trade-in your iPhone 6 for free new iPhone 7, so i call t-mobile to place order for iPhone 7, the rep said my order was processed. When log in my account to check the order status a week later, i didn't see any pending at all. I called t-mobile and found out that my order never has been processed, so i try to replace the order, the promotion was already expired.

So i was so mad and switch to sprint, about a month later, the t-mobile charge me $150. the plan i used was the t-mobile one plan, i pay 3 lines get 1 line free, but i only used 3 lines. I couldn't find the 4th person to join my plan, so the 4th line was not being use. When i switch to sprint, i thought my t-mobile account was cancel. They charge me $150 for the 4th line remaining active. T-mobile is a big scam company.

i had divorced and separated back in May 2016 and my ex-husband had been cancelled off my t-mobile account, i have been calling several times and is still being charged for his phone he had sent back to the company several months ago. I would like to get this corrected ASAP this has been very up setting that nobody at the store nor on the phone can take care of the issue in getting this corrected. I don't agree i should have to pay for a cell phone he nor i no linger have and would like a reimbursement of the charges i have been paying throughout the months. It will not be hard for me to switch providers. This is very up setting that nobody can get this corrected on my account, not so much worried about the refund, just getting my bill corrected would be great.

Called customer service 3 times. Got a different rep. 3 different times that I could not understand. Spoke too fast, could not understand them with there accent and could not complete my request. Been a customer 12 + years, never missed a payment and have never been late with a payment. Have had current phone for about 2 years and now can not understand any one due to the receiver of the phone (had to call on the house phone). Am wanting to upgrade to a GPS phone and I feel the prices involved in getting another phone are just too high. Since we have been a loyal customer for so long, and since we use to get free upgrades, I feel I should receive a free up grade at not charge seeing that the current unit is not working correctly and can not be used. I would accept a used or refurbished working phone. Do not need the latest, greatest or most expensive model. Only request is that it not be Pink.

I have been trying to solve a complicated issue for the past month or more. No one I talk to when I call customer service has been able to help me. On August 12th, my friend and I decided to switch from Verizon to T-mobile. She went to a T-Mobile store without me. She did not have access to our Verizon account, or any of the information that T-Mobile needed in order to port her number. The sales associate helping her told her it was no problem: He can just give her a new number and that he could port both of our numbers when I came into the store later that day.

I did in fact go to the same store, to the same person, a few hours later. He set me up with a new cell phone and ported my number. I was under the impression that he would also port my friend's number at the same time. He did not. I didn't become aware of this fact until I got a bill from Verizon that included both the remaining cost for my financed phone and a charge for my friend's line, since it was never actually ported. There is also no record of her trading in her phone. As far as I’m concerned, he stole her phone and lied to both of us.

The name of the person at the T-Mobile store in Tucson, AZ, is Eddie. I don't know his last name. His sales rep number is: 7980503. The store he works (or worked) at is: San Clemente Shopping Center, 3847 E Broadway Blvd #3847, Tucson, AZ 85716. I paid the Verizon bill ($154.89), which includes both the cost of my device buyout and a regular monthly bill for the other line that was never ported. I submitted the bill to Switch to t-mobile and was approved for a reimbursement of $54 (which, by the way, I still have not received).

I went to a different T-mobile store a little over a month ago to try to solve this problem. The manager there advised that I let him port my friend's number to my T-mobile account, so that I can at least get that part taken care of. I am still waiting for my final bill from Verizon before I can submit it for reimbursement. He also told me that he would put a credit on my account for the extra line for 4 months. After 4 months he said I could cancel the extra line. I got my new bill from T-mobile and it is $143.16. You can imagine why I’m confused as to why it is so high. I do not see the credit on my account for the extra line.

I would like to be reimbursed for the last monthly bill I got from Verizon for my friend's line (about $100). I would also like to be credited for the extra line that I currently have, that no one is using (there isn’t even a phone attached to the line).

I requested a replacement for my Note 4 (it freezes and goes crappy when I set it to mute). So after 2 weeks of waiting I finally got it. But the replacement I got was even worse (the girl at the store who did the transfer notice some glitch even before the transfer from my old phone started). After they did the transfer It kept on rebooting and it just freezes. When it rebooted... it goes really hot too. So I told them that's unacceptable. They made me call 611 (Customer support) and I know I got rerouted to a call center and the person I spoke to can't do anything but order another replacement which is in back order and credit me the $5.35 i paid every time I get a replacement.

She said I could ask the store if I could get a loaner phone. I went to the store the next day. The manager and the staff who did the transfer clearly knows that there is a problem with the phone but told me they have no loaner phone. In the meantime, they wont just give me back my old phone which was there in front of us because apparently it has to go to the warehouse ASAP. So now I have no phone at all. The replacement just died and I don't know how long a wait I have to get a new replacement.

T-Mobile has advertised that they will pay your last bill if you transfer your service to them. This is untrue. Approximately 2 months ago, my sons decided to get off my AT&T plan and get a T-Mobile account. They've called an incredible amount of time inquiring as to the status of the payment, even receiving a text over a month ago (Wed., September 14, 8:09PM, as follows: "Free T-Mobile MSG: Your reimbursement submission has been approved. Please allow 2-3 weeks for receipt of your final payout via prepaid card."

Mind you, this came after we had waited a month for T-Mobile to pay the "final payout." Now another month has passed and nothing. T-Mobile keep telling my sons, processing. T-Mobile won't talk to me personally. This is very poor customer service. Why can't this just get taken care of as promised? Quick to add them as new customers, slow to cover their final payout. Bad business.

I had a T-mobile plan with a corporate discount. I asked about family plan w/ discount and was told I was eligible to switch to the family plan and keep discount. I switched plan, and was processed for the corporate discount and all was good. I changed jobs and in 10/15, I again asked about the discount with my plan, was again told I could have my plan with the discount. Corporate discount was verified and applied monthly. All is good. In 2016, I stopped getting the discount automatically, and had to call. No problem.

Eventually I was referred to Migrations for resolution, and was told I never should have had the discount with my plan. I spent 3 months, and finally got it resolved. There was an email from a supervisor to discount confirming. Today I'm told no more discount. Call and email records stop 1+ month short of when I when this was resolved. Told can't get copies of my own contacts with customer service. I'm grandfathered in. Discount confirmed. Do not understand lost records or why discount is being yanked again. T-mobile website very clear that grandfathered in discounts (like mine, pre-2014) still qualify.

Please return my discount. I brought in 5 people (5 new phone) and in 1.5 years, bought 2 more phones. Very disappointing.

I am customer of T-Mobile. I took the connection in July 2016. Before coming to India have requested in Store whether I can use the services in India or not. Got the response like I can use the service but they are going to charge 20c per minute. I am trying to use after coming to India. But I see there is "No Service" so have contacted Customer care services and they have done their basic troubleshooting things but no use. So they have raised a ticket and informed me the issue is going in 5 business days. it's almost 40 days. But the issue was not yet resolved. gain I tried to contact the customer care but got the same reply. But paying the bill on time. Not getting any proper service.

I set up a family plan with T-Mobile last week in order to enjoy the free trade-in promotion with them. There are four lines in this family plan, and three of them need to trade-in. I pre-ordered the new iphone and finalized the trade-in process the day i set up the plan. But the other two, because the line are located in different cities, I have been adviced to ship out the sim card to them. so they can go to a nearby T-mobile and do service after then. Today, when the other line holder went to the T-Mobile store, the repentative told them that the trade in promotion was gone yesterday without any warning or notice. Right now, my old iphone 5 can't be trade in anymore.

I am the owner of a Note 7. I have been following what needed to be done to return the phone for the recall. I knew, thanks to customer care that the phones would be arriving at the store on September 21, 2016. Yesterday, Sept. 21, I waiting outside the Tmobile store (307 E. Expressway 83, Mission Texas) When it opened I was one of two people waiting. We were both told that the phones were not in but would be arriving later in the evening. The representative said if we gave her our info. She would call us when they came in. She even put a phone on hold for us. About 12 noon she called and I rushed back to the t-mobile store to get the phone recall over with.

I waited an hour because it was busy. When the time came for me to be helped I was told that I needed a receipt because I had purchased my phone thru a third party vendor. I was frustrated, but understood. So I left the store. I had to be at work at 2pm and it was already past one. I arrived home, found the receipt and called the same store back. I spoke with Carlos who is the store manager there and the same representative who told me I needed a receipt.

I told him that I found the receipt, but had to be at work. I was to get off work at 6pm, I asked if there was anyway he could please hold the phone for me. He told me due to high demand he was not able to hold the phone that it was a first come first serve basis. I explained that I was first, that I had arrived at the store when it opened and was one of two people waiting first. He told me there was nothing he could do. There were six phones left and he was not able to hold them. I stated to Carlos that he was not making this easy at all. I ended the conversation.

I took the phone to work with me in case I ended up in the area. My job at times takes me in that direction, and sure in enough it did. When I knew that I would be in the area I called Carlos. I let him know that I was in the area, asked if there were still phones. He said yes. I asked if I could take me phone and receipt in......leaving it there so the paper work could be done and picking it up after work. He told me that I must in in store for the process and it would take anywhere from 30 to 45 minutes. I could not do so and my frustration had mounted. I could not understand why not one inch was being given. My family has been loyal t-mobile customers for over 9 years. I explained to Carlos that he was not trying to help me in the least and that I was doing every thing I could.

He gave no further help and I ended the conversation. I called my mother the primary account holder....asked her if she would go in and do the recall return for me, she agreed and I dropped the phone off to her. She then called Carlos to make she he still had a phone. He said he did not. My mom described Carlos as being rude to her on the phone. I am highly disappointed with the lack of effort on Carlos' part to try and help me resolve my problem. I feel I did all I could to obtain the new note 7 and exchange the other faulty one. Yet I still ended up in the same position in the end. The phone I have heats up quite hot and often. I have always given great reviews about tmobile.

My family calls me a walking advertisement, but yesterday was quite disappointing.

There is no opportunity afforded to the customer to know and utilize the mobile without boundaries program, until they receive their bill and then your very friendly staff suggest them to use that $10.00 program on their next travels. What is interesting is upon my stay in Mexico, I received a text telling me that my text were free and my calls would be .20 per minute. Wouldn't that been a great time to offer me a link to utilize the mobile without boundaries program. But no that did not happen.

I know others that have been ripped off completely by the lack of awareness T-mobile stands by. I always come with a solution to the problem. Put advantages to buying mobile on the payment page, everyone has to go there, A sort of did you know when traveling you can make major discounts with T-mobile? then list the different buy programs. That would be proactive. Currently T-mobile is reactive, they leave it to the customer to surf their site. I was told by one representative that my account was over a year old so it was not in my paperwork upon signing.

That went over bad. Also seeing as you can generate text with welcome to Mexico, add a link to start the Mobile without boundaries process. I know I will love it and I think it is a wonderful feature to show your customers they are valued and you have their utmost comfort in mind while traveling.

Tmobile like to waste your time, gas, and money. For a while now my phone has drained around 50% of its battery overnight. After talking to a phone technician for 2 days. I had to reformat my phone to make sure it was the battery that has a problem. He told me before I send it in for a manufacturer warranty exchange I should bring it in to inspect it for damages so I wont be surprised by hidden charges. When I brought it in for and an inspection the worker had told me that I do not have a problem and the phone is safe to exchange.

I continued to proceed with the manufacturer warranty exchange. Fast forward to next week. I come in after I received a messaging saying my phone has arrived. I came in to exchange my phone and they told me because I have a small crack on the screen I would be charged the full price of the phone. I told them what the other worker said the prior week when he has inspected it. They continue to say that they cant help me. If they had told me prior that it is a problem them I wouldn't have minded.

But after they have wasted my time, effort, and gas they told me it not they problem but mine.I have gone out of my way multiple time, driving to the store twice, multiple calls to customer services, and formatting my phone just to get my time wasted and ignored by the people are supposed to help me.

Went to my T-Mobile store today, Sept. 14, 2016 and thanked the man for NOT giving me any service! He was downright rude. I had two questions and since someone else there had installed tat drive well app, I figured they would know more than my local State Farm office. I was frankly told they had nothing to do with apps and I should go elsewhere. I intend to go elsewhere and seek a better and more friendly telephone company as soon as possible. You would think that T Mobile would hire employees with a better demeanor and who are not so slovenly.

This store is across from the Mall on 192 in Melbourne Florida and the funny thing is that they send you to that mall for a battery replacement...that in and of itself should have been a red flag. I must say that generally this is the worst employee I have seen there, but initially when I purchased the Galaxy 4 they did not transfer the info from my Blackberry and I had to go to Best Buy for that. Suggest that T-Mobile needs to hire better individuals who are not so nasty.

Been having trouble with T-Mobile lately. When I'm at home, the phone scrambles and disconnects while I'm talking to someone. Then I can't use the phone for about 15 minutes. So far, T Mobile can't solve the issue. I've spent hours on this. They sent me a new phone and the next day, scramble, scramble scramble. It sounds like a tape rewinding. Customer service told me I was receiving a credit which was a lie. It didn't happen. Then when I called and asked for a supervisor, the rep kept saying, "Don't worry about it." I waited for a long time to be connected to a supervisor and he transferred me to another rep. So I tried to talk to a supervisor again and was transferred to someone's voice mail. This is lousy service and I'm ready to change to a new carrier.

I place an order online for a new iPhone 7. I received the email with Equipment Agreement & order #. when I check the order the next day, it stated it can take up to 48 hr to update ( I check a few time). I called after the 48hrs and was told by the rep I had no email on file, yet I received the first email. and my order was canceled and she could not help. Asked for a supervisor, the supervisor was going to place the order for me, gave her my card number which repeat back wrong twice, them tell me it was denied, gave another card same repeating wrong numbers again denied. after 30 minute I gave up and was not going to give another card number. I guess T-Mobile does not want me to buy a new phone.

The original plan I signed with T-Mobile was for unlimited local calls and texting. Last month I had someone visiting from Europe and I gave him the fourth line that we do not use in order to be able to contact me for the duration of his stay. My phone bill for the month is 1200. I was never notified by T-Mobile that there were called being made internationally. When I became a T-Mobile client I specifically told the salesperson all I wanted was a set deal only talk and text. I have spoken to several personal on the phone and I do not get any correct answer to my problem. So I am vey dissatisfied and I will be leaving your service. I have been with you for four years and have gotten no promotional deal with you, I have also paid my bill way ahead of time. If this is the way you treat your customers then you do not deserve my or my families business.

On July 28,2016, while shopping at Westown Mall, Knoxville, TN. I went to a T mobile Kiosk booth to inquire about my account. I approach a representative (Yessmean or something like that) to ask. While i was asking her about my account, she ignored me completely and she started using her cell phone taking pictures of the mall. BTW, NO customer(s)was present at that time and there were three reps manning the booth. My fiancee was there and witnessed everything that happened.

I immediately called (611) T mobile customer service number to register a complaint about the horrible "customer service" (or non existent ) I just received from their kiosk booth. The person (Brad, i think the name i spoke on the phone) stated that there is no need to talk to management because he said that he will take care of it. HE did not mention his job title.. Forgot to ask. If I could, I want to rate my experience with a negative star review on this complaint board. Yes, that bad!

I am tired of complaining to T-Mobile, wifi never works! Images attached.

After being with T-mobile for 12 years I will leaving them as soon as I get my billing resolved. Their customer service is horrible, incompetent and rude. I moved from a personal account to a business account in March and asked them to close my personal account. This still has not been done, every time I call they say its all done, I should wait for the next bill it will show all the adjustments. I am still getting duplicate bills, one for the old personal account and another for the business account. Its not the old T-mobile I know and frankly I have had enough. Good bye and good luck. We need more competition.

Service in my local T-Mobile store has been a pretty bad experience. I was promised a low price on my plan but they raised it to double than to what I was told, the employees ignored me when I walked in, they helped the other people that walked in after me.

None of the retail stores have updated software for transferring files, contacts, photos, etc. when upgrading devices. In particular, for Lg G5. I was there for over 2 hours and each attempt failed. Corporate needs to update and/or replace the existing software/machines. Customer care was unhelpful and rude. But, the in-store manager was attentive. I expected better in so much as I'm a customer since 2004.

I have been on the phone 5 hours trying to get your 25 dollar monthly service only to get the run around and was told I will get the 4 g service and never got any resolution. That is incomprehensible and abhorrent. And was treated like a piece of shit.no company should treat someone like that. You are the worst company. Shame on you. You wasted my entire day and still no resolution!

We learned from friends that T mobile has” buy one, get one free” promotion for Samsung Galaxy S7 phones in March 2016. Considering that T mobile is a reputable company, without any doubt we decided to catch the deal and switch our cell phone service from AT&T to T mobile. We went to a local T mobile store (store 5879) in Gainesville, Florida, where we bought two S7 Edge phones on March 15th. At the store, we specifically asked the store associate what we needed to do to get the get-one-free rebate, and we were told that all is set and we just need to wait for the rebate card which would be mailed to us in 6~8 weeks. However, up to May 13th we had not received any rebate card or email of any sort confirming that the rebate was being processed.

We became suspicious and called T mobile customer service to check the rebate status. To our surprise, there is no record of our rebate in T mobile system. The customer service explained that in order to get the rebate, either the store associate or we by ourselves need to fill up the rebate application online shortly after phone purchase. Since it was already 8 weeks past the date we purchased the phones and the promotion had long expired, we could not apply for the rebate anymore but were advised to contact the local store to get the rebate.

We therefore went back to the store and talked to the store manager Janneth Wagner, with whom we had the most unpleasant and humiliating experience ever in my life. In an extremely condescending tone, the manager refused to take any responsibility and made excuses to blame us for the mistake which was obviously made by the store. She claimed that we had to use the phones and keep them active right after purchase to get the rebate. But later she admitted that there was no such requirement written anywhere in the contact or the promotion. Even worse, because we are not American, she said that it could be that we didn’t understand what the store associate said (in English) when we purchased the phone.

After a long negotiation, she said that she would call T mobile later to see what we could do, and made promises to get back to us on Monday May 16th. We waited till Tuesday morning, without any message from her. The get-one-free rebate is $ (779.99) is not a trivial amount of money to anyone. And no customer deserves to be treated like what we did by the store manager. We sincerely believe what we have experienced does not and should not represent the service ethic of T-mobile. During the whole time, the store manager Janneth Wagner was shirking their responsibilities and blaming us. We should not pay for T-mobile store’s fault (3606 southwest Archer Road). We are hoping somebody can help us get the rebate what we deserved.

I traded in my iPhone 6 at a T-Mobile store with the understanding that it was worth $230. The person at the store and I did everything to the phone that we were supposed to do and I then mailed the phone in. T-Mobile now says that the phone is "Blocked" and is therefore worthless. I have requested that they return the phone to me but they refuse to do so. The T-Mobile store has tried to help, but to no avail. Customer service refuses to ship the phone back even though I have offered to pay any shipping charge. As some of us have learned from San Bernardino phone, if they attempted to get into the phone they may have bricked it. A simple text message from them could have solved any issue. I have enclosed the photo they sent me which seems indicates that the phone was not bricked when they received it.

Salesmen in T-Mobile Stores are trained to mislead your customers. Nothing against your salesmen, but your method of training by misleading hidden costs, is a joke. What happened to being honest to the customer? My reception in Bremerton, WA is terrible. Five city blocks from your store sucks! The salesmen are polished on their reply and probably deter most of your patriots by pointing out a near tower However, the fact is reception is down to one or two bars only five blocks in any direction l was offered a free router for home but it's $99.

I have been with tmobile for over ten years. I have the cell phone call the wing. I am told this phone was discontinue now I can no longer locate a battery for the phone. I am paying for service but if I am not near a outlet I can not use my phone. My battery life on my phone is a little less than 45 minutes. The only thing everyone in your customer service department wants me to do is purchase a new telephone. No everyone those over price telephone/ new two years plan/ more costly plan. Never did not receive a notice that my cell phone was phase out. If I would have I would have purchase more than one battery for this cell phone. I have been to countless store checking to see if I could locate a battery, with no success. I this how a company suppose to treat a loyal customer.

I transferred my service from Sprint to T-Mobil on or August 1, 2015 at Store #9716. At that time. I had an iPhone 6 and a Samsung tablet in my possession. Both were traded in at the time in this particular store located at 8498 S. Sam Houston Parkway Suite 900, Houston, TX 77075. Your policy states: "get up to $300 for every trade-in. Plus when switching from an eligible carrier, have your switching costs reimbursed or get credit within 2-3 billing cycles." I received a new iPhone 6 and an Alcatel One Touch Pixi 7 tablet (which I had not heard the name before) on the day of exchange. It took over months before I received a termination fee of approximately $298.50 from T-Mobil because of their computer errors.

I did not realize until a much later date, that I was also to receive an early termination for my Samsung tablet. That is when I got the run-around about the issuance of these fees. I had made several calls to the store and discovered that the representative had moved to a new store in Webster, Texas. I traveled to Webster to speak to this representative in January 2016 to try to settle this matter. He was willing to help settle the matter and gave me an email address to forward a formal complaint. I am still in debt to Sprint for $585.27 which I am unable to full pay before it is sent to a collection agency. The final note in this dilemma was that T-Mobil was giving a total of $200.00 for the Samsung tablet.

It was also noted that due to the time loss that they were unable to give it me for my Sprint account. It was applied to my T-Mobil account. I am a retiree living on a fixed income with a budget meeting my everyday needs. It is not always an easy task when you live on half the salary that you are comfortable living on with the economy steady rising. At this point, I am at a total loss why this was not totally done appropriately in the beginning to avoid all that I have gone to meet my basic needs and try to pay two cellphone bills at the same time. I am insulted and humiliated how this turned out. Thank you for your cooperation in this matter.

I downloaded an app after i bought this Samsung galaxy core prime from my friend called root or something. And then I shut my phone and now all it says is Custom binary blocked by FRP and then there tiny words that say SECURE FAIL: KERNEL. What did a do to fix this I just bought it?

I received a replacement phone from T-Mobile in November, and I shipped my old phone back in December. However T-mobile states the phone was never received. But, I was not made aware of this information until the charge was placed on my account. I visited the UPS store I sent the phone thru, after spending 2 hours there only to find out my phone had been sitting there the entire time and was never shipped. So, that day I made sure the phone was shipped, well T-mobile states because its outside of the 60 days I will still need to be charged $699.00 for the phone. I don't understand the integrity of this decision especially since this phone is now with T-mobile, and can be sent thru the refurbished process and then sent back out to sell to another customer.

I even advised the Manager, that in part to my phone being shipped in December, that I visited your North Richland Hill Store Multiple times because the store rep erased all my information by accident, and the store was trying to come up with ways to retrieve my information instead of just admitting the ball was dropped. Overall I spent about 15 hours with your in store support and still the problem created by the store rep was never resolved, and never was I offered compensation for the huge financial problem this caused me. I've lost about 400 clients and still have not recovered the entire 400 lost. I do not feel the $699.00 is valid and when I inquired about the charge to cancel my account your staff pretty much gave me the red carpet to leave. I've never witnessed a Customer Service so eager and happy to lose a customer. Your assistance with resolving this matter will be greatly appreciated.

Hello Mr. Legere, I know you are the CEO of T-Mobile. I am a customer and I must say I am not satisfied. I want to make my complaint brief but it hard to do so with the level of frustration I am feeling. I purchased a Samsung 6 Edge and have been with you for almost 2 years. About a week ago my phone was not working and no one seems to be able to get it functioning so I called the 877-413-5903 customer service number on Monday at 4:19pm (for 17 minutes) and 4:37pm (for 12 minutes) to which the sales rep was assisting on a replacement phone.

In the mist of the call I was inquiring about the LGV10 and he stated that I was eligible for the Jump on Demand. I asked how do I go about that he stated that once my replacement phone arrives to I could take it to any T-Mobile store and request for the phone.

I then asked him if I had to pay anything and when he searched on his end he informed me that I would not. Well on Tuesday, February 16, 2016 I went to the location on 1146 Connecticut Ave NW Washington DC I spoke with a Sales Associate by the name of Geimo ( I may have mis-spelled his name) and he even checked the system and said the only thing I had to pay was my past due balance of $267 or $261 somewhere in that ball park. I told him that I would have to come back to which I did however he has left for the day so another gentleman assisted me but proceeds to tell me I had to pay a deposit of $285 even though I am doing the Jump on Demand.

He then proceeded to sell me a different plan to which I am not sure I want to continue with what I have given the level of false information I have been receiving. I did tell him that upon speaking to the initial rep on Monday, February 15, 2016 there was nothing I had to pay. So on Tuesday, February 16, 2016 at 5:50pm I was speaking to yet another rep from the 877-413-5903 number and he was saying the same thing that the initial rep stated from Monday but I informed him that I was about to get on the subway and could he give me a call back at 6:30pm so that we can clear up the miscommunication of what I endured so he stated how about I call you at 6:35pm to which I agreed.

Well I never received that call. I had to end up making yet another call to speak with yet another rep at 7:33pm(called lasted 28 minutes) to which I was still unsuccessful in receiving any positive outcome…I did get an apology for the false information from the sales rep on Monday, February 15, 2016 but that does not help me. I was told that I had to be a valued customer for at least 3 years before I could receive an no down payment on a device with the Jump on Demand.

Livid is what I am, so you mean to tell me even if I left from one wireless company to come to T-Mobile I am not considered a valued customer because I have not been with you all for 3 or more years…Wow smack in the face when I was informed that, the sad part is I had my daughter leave from Sprint to come to T-Mobile on my plan and I must say I don’t them I would recommend anyone else if that is the case. Yes I pay my bill monthly, I do not let another month overlap.

I am not sure if you are the right person to reach out to but I just had to try, yes I want the LGV10 and I would send the Samsung 6 Edge but I shouldn’t have to pay a deposit if I am and already been a customer.

I've had to have an adjustment to my bill since August, 2015. Every month my bill increases. On Tuesday, 2/9/16, once again, I had to go to my "home" store to have it adjusted. This time they tod me it was for taxes that the T-Mobile store was in aware of. So, when I went to change my service a few months ago when 10 gigs was being offered, my monthly bill, including taxes was calculated at $170 & change. WHY is my bill $192.47? For the December, 2015 bill, it was $179.22 & adjusted to $167.22. My Nov. 2015 bill was $154.73 after adjustments. My September, 2015 bill was $193.08 & adjusted to $167.43.

My August bill was $211.03 & adjusted to $170.34. June & July bills were $150.87 &$151.53 respectively. Granted, after June, I increased my services to 10gigs. Before I decided to increase my service, told them I wanted to know what my bill was going to be. So, if I was informed that my bill would be approximately $170, give or take a few cents, why oh why is my bill $192?

Tried over 2 days to invoke auto pay. Went through credit card data, etc, etc. time after time. Each time it goes to the confirmation of terms and conditions and you are asked to press "1" to accept. When you press 1 it takes you to a sales associate and the cycle starts over. Each time this takes 30 to 45 minutes. Each time the sales associate states they can do nothing but transfer you to a billing specialist who then transfers you back to a sales associate who then takes the information again and so on and so on. When I asked for a manager I am told they can not do that and transfer me to another person that can not help. We have wasted hours and hours on this. I vote with my dollars. If someone does not call to get this working for this employee I will change carriers.

I switched to T-Mobile in April of 2015 and was promised a reimbursement of up o $350 for each of he 4 lines I switched. Uploaded my final Att bill in June and within a few weeks I received 1 Visa card for aprox $350. I called to find out why the other cards weren't sent out. I was told that they only received the bill for 1 line,which is ridiculous if all 4lines were on the same bill I sent. On Aug 6th 2015 I was contacted by Kristin from the merchant solution center (I had a business account) and was given a fax number to send back my AT&T bill. I did on Aug 13th. T-Mobile is claiming that I uploaded the information to the incorrect website so my reimbursement was put under review.

I have a screenshot from their website with the approval of $921.23 dated Nov 6th and my account was in good standing but they never sent out my reimbursement card. Fed up with their false promises I left the company on Niv 17th. I had filed a claim with the FCC so now TMobile is saying that since I owe them they will not issues he reimbursement. The point is that they were suppose o issue my reimbursement in a timidly manner just as was making my payments in a timidly manner and sent in all required documents.

My complaint is on a specific store and employee.The store is located in the South Hill Mall in Puyallup, WA at 3500 S Meridian Ste T25, Puyallup, WA 98373. The employees there say anything to make the sale. This specific employee is blonde with fake long eyelashes she assured me by changing my jump it would actually save me $1 and my Daughters previous phone would be paid off.

I have had T-mobile for over 12 years I was hesitant to change anything on our plan, but after spending over a hour in the store and having this employee break down the charges on paper showing that I would save money and get to upgrade my Daughter's phone I agreed to change to the new jump. This employee lied to me and said the previous iPhone 6 would be paid off as it would have on our old jump program. A month later I see a huge increase in my bill I called customer service they said it was due to a credit not being applied and would fix it. (That also was inaccurate) Now 2 months later I call again after seeing my bill is over $300 and finally someone named Paris looks into my account and see's that I'm still required to pay off my Daughter's old phone.

The employee had assured me the phone would be paid off otherwise there would have been no reason for me to change my jump program to the "newest one" I spoke with customer retention who was very nice his name was Devin. I now have to go confront this employee so she can admit in the notes she gave inaccurate information to me so I can get my account fixed. This is a huge inconvenience employees should be trained to tell the accurate info without lying to benefit themselves and make a sell.

I've had T-mobile over 12 years and def considering looking elsewhere because of this lying employee who's caused me a lot of time and inconvenience trying to fix this mess! I want my account back to the way it was with the same jump program I've always had and same bill. This is outrageous I would have had no reason to change other then I was lied to. Bad customer service in this South Hill store and by the looks of their reviews this isn't the first time this has happened.

I have to say i am disappointed with the t-mobile phones. I have been with out a working phone for 6 months. Every phone i trade in has the same problem. I have been with t-mobile for 14 years and the phones are horrible. the color fades and all my pictures look like negative this happen twice with exchanged phones. I brought a brand new phone h20. Several times i had to get technical support to help me with the data, the phone would not turn on, then the phone dies. I am so not happy with the t-mobile phones.

T-Mobile scam me, I got an offer to upgrade my phone and I will receive $ 175 for my old phone in credit and my monthly payment would be $ 19 for the new phone plus all the services, well 3 months later they couldn't find the phone that I sent so I was paying full amount, not what I was promise then suddenly 3 months later they found the phone but apparently there is some problems with the phone so I was told I can NOT get the credit that I was told and the monthly payment is $31 not $19, they said they can do nothing.

I have been a customer since 2006 and I cant wait to change carriers, I spoke with so many representatives and no one told me the same thing, every call was a different answer, I'm done with T-Mobile and I guess stuck too paying my old phone and the new one.

I attempted to leave my mobile number at least 5 times, on the T-Mobile customer service voice message system regarding a return call, to no avail. I am disputing my statement initiating a new phone, and for the fact that I was being charged $100.00 for a new phone as a new customer when in essence being a long time subscriber, and what is "simple starter", never explained this, I will not pay for this billing complaint, and if I need to go to another carrier, so be it. Very dissatisfied, and for the fact that my wireless phone was not functioning correctly.

In 2012/2013 I had a great deal of problems with dropped calls, no coverage, missed text messages and the list goes on. The whole thing started when I tried to explain to T-Mobile that the only line of communication I had with my son who is mentally handicapped and we tried everything between myself and T-Mobile to rectify this, such as trying new phones. Unfortunately this also did not work and the amount of money I was spending on improving this. Because of the lack of communication my son had to go through a great deal of medical attention. This can all be proven with bill's from Dr.s and school records.

To make a very long and detailed story we, that is T-Mobile and myself decided to end the contract. This meaning everything was paid in full including the phones we had received from T-Mobile. There is more to all of this and I would love to speak to someone about this "again" if I must. The corporate executives should hear my complaint!

In September 2015 T-Mobile ran an ad - to trade in a phone for i-phone 6S plus and receive a credit. I traded in my Samsung 32GB Galaxy S5 in perfect working condition. I called in to check with T-Mobile service representative and was informed that it will take two billing cycles before they credit to my account. I then called in two more times and was informed that the warehouse has received my phone and they will credit to my account. I did not see any credit applied to my account after the second billing cycle. I then waited until the the third cycle to call them back.

After a long waiting and research on their part. They came up with an excuse that my phone did not power on. That phone was in very good shape and I bubble wrapped it carefully when I sent it to them. I tell them that it is not possible because I used the phone just before I sent it in and I asked them to please verify my usage just before I sent in and they will see that the phone is good. They just said that they are sorry and claimed that the phone did not power on. I asked them then please give my phone back as I paid $500+ for that phone just over a year ago. They said that they are sorry but they cannot send it back to me.

So the way I see it is that T-Mobile has orchestrated a perfect fraud scheme here to trick customers to trade in their phone so they can legally rob the phone from an honest customer. Is any thing that I can do? I feel that I am a victim and being treated unfair by T-Mobile here I have attached the pictures showing how the phone is bubble wrapped along with the IMEI when I sent it back.

I have a defective phone from T Mobile. They give you 14 days to trade your phone from the time you purchase it. Its called the :Buyers Remorse". The store manager refused to make an even exchange because the phone was purchased on Black Friday for 579 and after that the price went up to 679. The manager wanted me to pay the 679 to exchange the exact same phone with receipt in hand. He also wanted to change a restocking fee. I was in the store for four hours and still walked out with nothing.

We have had the worst experience ever with any phone company. First order your online got my social security wrong and would not let us know anything on that order we had to have that order canceled so they could create new account but still got charged for their screw up. Now new order ships and we get wrong phones on that order. We are now charged again for these phones. Now t-mobile is into my bank account for over 500.00 and we are told that we have to wait for our money. Never had t-mobile but you would think that when you have business you would want to give good service but we get no help from anyone.

Dear t-mobile corporate office, someone is opening up T-Mobile accounts without my consent! My IP address on all my phones correlate and are connected to a mysterious identity theft farmhouse in Wichita Kansas which I have fallen victim to! I have been reporting this matter many times and yet still my iPad address on my phone and all my phones are connected to this mysterious place! My phone is controlled remotely and my gps is way off not working because my location is unknown equaling that of Wichita Kansas!

Also, my location should be very able to tell me that I am in Chicago it's not hard to find Chicago now is it? But you people do nothing about this until I report you to fcc for fraud!!! My identity has been stolen and it is all because my phones are stubbornly connected to this up address which is always located in latitude of 38 longitude of -97 !! If you look up this. Location you will clearly see that it is a location that is linked to fraud and identity that if you agree or are part of that ring I want nothing to do with you so it is to your advantage to do something about this matter because it could turn to a scandal be possible lawsuit you don't want to enable and conspire with these thieves do you?

My T-Mobile service expired unbeknownst to me last night. I tried for a couple of hours last night trying to get it to work. I called T-Mobile customer service this a.m. To get it fixed, took me going through 14 persons over 2 hours of being told "I care" give your cell # in case disconnect.

I've been a loyal customer to Tmobile for years. I never had a problem with adding a line, resolving phone issues, billing issues, etc.not until yesterday, as I step foot into a Tmobile store on 2369 Mission st., cross street is 19th st in San Francisco, CA. I clearly gave my information to the female representative and she was hesitate about helping me opening another line, so she called over her Latino male supervisor. He told me he is not able to add another line because I was not the primary person of the account and that it would have to be my sister instead.He told me I would need my sister to come into the store and take care of it and that it is illegal for me to make any changes for the account.

I never had this issue with any other T-Mobile or over the phone customer service before! I have all my sister's information and besides, I was also the other primary person on the account. It was so upsetting to me that I decided to finally end my account with T-mobile once and for all. I felt really disrespected and I would of thought they would want more business with loyal customers , like myself but I was wrong. Throughout my experience with T-mobile, I would also tell others that T-mobile is the best cell phone company that provides great service but now, I think differently...The supervisor was pushy and not very nice.I will never go back with T-mobile again because of this incident. In the end, I decided to join Cricket Wireless because they provided me great customer service and excellent service for my cell phone.

Fraud. Someone fraudulently obtained multiple phones from T-Mobile. Initially, it appeared that they obtained two phones but I recently received 3 notices from Assurant Solutions regarding 3 device protection plans. The 3 phone numbers they provided were (954)371-6856, (954) 371-7132, (954) 371-6965. I have never applied for or cellular obtained any phones or services from T-Mobile and this is a matter involving identity theft. Please have the numbers disabled or at least tracked, and have your Fraud Department fix this!