T-Mobile Complaints Continued... (Page 6)

780+ reviews added so far. Upset? Call T-Mobile corporate: 425-378-4000
20

To the contract dispute dept. or to whomever it may concern I,m writing this letter to inform you of the conduct and the manipulative behavior of the sales person at t-mobile store booth in Wood-bridge NJ. i was clear on the fact that i didn't want a contract with any company, and the sales person told me that it was not a contract.

I was just getting a discount on the phone , so I,m disputing the contract because i haven't had a contract in quite sometime, and if i wanted a contract i would have gotten a better phone for free , in regard to the contract, so I,m respectfully asking your dept. to eliminate that contract asap.

I have had T-Mobile for 7 years and have had several issues with the connectivity. Recently, one month before my contract ends, I received a call from a representative at T-mobile offering me a boost product to assist with my connectivity issue. I asked the representative was this going to start another contract or continue it.

I was told no, so I took their offer. I have now come to find out they started another 2 year contract after being told they were not and when I went to terminate the product, they had a 200 dollar termination fee on the bill. I was livid and decided to call.

Everyone kept passing me around and I finally got an email to voice my complaint, only to find out the email address is not as simple to complete. I feel this company is up to no-good thing and I just wanted to express my concerns when dealing with people of this level.

60

The latest complaint is today Feb 25, 2013:called customer service and told them I wanted the email or website given to me before Christmas 2012 to cancel my contract. I was passed to another agent, aledgidly going to asist me. It ened up as we at t-moble wants my busniess and is going to make every effort to use the phone maker as the excuse for their lousey service.

If its true that T-mobile makes recordings of conversations held pertaining to concerns and problems, it has been noted, the amount of times I have called or have been online trying to keep my phone and service working.
I have payed all my bills - even had auto pay.
I am paying to partisipate in a Stevne King novel! The relationship with T Mobile is a nightmare.

No one is paying for the gas that I use to go to T Mobile, my time spent expaining the problems having with the phone, since August. I had Verizon for 10 years, and Consumer Cellular. NEVER have I had the mind-bending discussions on why they doesn't back up the phones they sell, or the shell game of paying for a new phone because of the leased phone stopped working after 3 months.
I want to be removed from any association from T Mobile. I will gladly give your phone back.

60

I recently moved from Massachusetts to Winter Haven, FLA and within the last seven days i have not had consistent service. My calls drop / I am not able to make calls out / I have ongoing dropped calls and I at times I have service at all.

I am cancelling my contract and due to my inconvenience and being a loyal customer for over 15 years I am requesting no fees or penalties be charged to my account because this decision was not made in a hurried manner. I have tried several resolutions per TMobile representatives and my issues have been ablle to be resolved. Thank you Sincerely Margie Colon

60

Acct# 775730695
Jan 2012 I called T-mobile to find my contract end date, they told me August 12 2012 my 2 yr contract was done. August 17th I switched to Cricket mobile. We called T-mobile gave my ss # and cancelled the account.
A month later T-mobile sent a notice that my payment was late. When I called they said my contract end date was August 23rd and they made a mistake and I should contact the contracts dept. Now I'm getting calls everyday to pay the $323.oo bill. I was a very good customer never late and always paid in full. Do they really think I would cancel a contract 1 week before it done just to give them an extra 250 dollars?
They also gave me an email address for the contracts dept., that after 1 month has not answered any of my emails.
I should not be asked to pay for a T-mobile mistake.

60

I am absolutely furious over my data reduction speed. I just purchased a hotspot plan two days ago and now my speed has been reduced to nothing because I reached some data limit. I have unlimited data so how can there be a data limit? I am currently on state active duty in response to Hurricne Sandy at Camp Smith. I can handle being away from my family knowing I am helping others, but what I can't handle is my one real link to the outside world has been reduced to turtle speed. I have no idea when I am coming home and the only comfort I have to pass my down time is my computer. It makes me wonder how many other people you are screwing over, or worse yet, how many other soldiers you are screwing over, not just here but abroad. I would like to think T-Mobile Exec's are ashamed of themselves but my guess is their not. That's Corporate America for ya...Shame on you!!!

60

in june of 2012 we went to t-mobile to have a number changed from one phone to the next.our agaent omar called the office and told them what we wanted to do.they said that they would not extend our contrct.which had been extended once before by them for an unknown reason.well thsy extended it again after telling their agent that they would not. when i called they said that if i cancelled our contract they would charge me $400.00.i told them that i was done and no longer wanted to business with them.again they said that they would sap my credit with the $40.00 charge.and i could send this imformation to contract review. as the site says people cannot get an answer feom them.i want out. feed up james stephens

40

I'm complain this so awful with the T-mobile since they added voice plan on my account. They offer me the voice plan but I told them not necessary. Only unlimited and unlimited text message since I was T-mobile in 2008 with old sidekick along with unlimited web and unlimited less 90 a month. I did ask them if they provide for disabilities includes hearing impaired with a good price or discount. They didn't provides either. I needed a cell phone in a case emergency. In a year later, added another lines still average less 100 dollar a month and another line adds is less 120 dollar for only unlimited web and unlimited text message included family packing for data plan service. There added another line in May 2010 included unlimited web and unlimited text message less 200 dollar a month. However, T-mobile representative and I were talking over phone to ask offer adding voice plan was in May 2010. I was like to saying no thanks. Later in June 2010, I found out on my billing was so higher over 250 to 300 a month included family package is unlimited web, unlimited text message and voice that's impossible. I called them back to able remove voice plan but they cannot because of contact in 2 years
I was so upset they keep voice on my bills for 2 years. They know I'm deaf but not necessary have voice plan for me and the family. All wanted is unlimited web and unlimited text message. I got suspended service back in October 2012 because I don't pay bill over 300 dollars. I can't afford pay for 300 dollar a months. I decided send to the complain to T-mobile and they gave me an information to write a letter. I feel that T-mobile is wrong to put voice plan and should provide for disabilities benefit. Also, they should repay or refund from owes me from voice plan for 2 years. Hopefully, it will help to understand how is very situation to communicate as careful. And lacking of communication. Please helping me to able sue T-mobile. Thanks

40

my name is mike ramos sr. my tmobile phone # was live. i have been a customer of your co. for almost 5 years. I was recently diagnosed with a cancer in the liver. I should be starting treatment soon. Unfortunately, i want to cancell all my fininacial debts and also cancel all my account. Is there anything that i can do to have it erased i just don't want to leave my family, wife in debt. I would appreciate it if you can work with me on this issue, because due to my hardship, it cannot be paid, or kept. please do respond thank you! my tmobile account # is 658671979 .

20

Hi Sir/ Madam,
My name is Ephrem Assfaw. My phone no. 571-265-6292. And Acc.No. 529499669. I am a valued customer of T- Mobile for more than 5 years. As my understanding when I was subscribe T-Mobile, i signed for only two years contract . However the contract was over for the past three years. Right now when I was checked my status in T- Mobile branch, still your status was shown in a contract. So, in my behalf and understanding the contract was over.
I was try to reach T-Mobile representative by dial 611. And I explained those things for more than two representative in different days. The first one was a Lady as she said " let me review your case and finally this was beyond my ability. So, I will try to contact with my supervisor . I was waiting almost 10 minutes . Finally she said the supervisor is not here. Hope fully he can call you ..... " no one to respond or solve my question. Another representative as he said " you have to explain the dispute about the contract and submit the contract review department and they give you the solution within max. 10 business days."
So, I would like to request review my case and make the right decision.
I will waiting your feedback.

Best regards,

Ephrem Assfaw

60

acct.@ 224154565 - Continue complaint. Offered and accepted monthly rate including taxes $139.17. Five days later T-Mobile withdraws offer and will bill me at $196.77 plus taxes per month. After 11 years of business with this company, how can they do this? They say they record phone calls, I ask them to pull these recordings from Nov. 27, 2012. They said they cannot do this. What can I do at this point? I cannot pay this amount that they have changed it to. Help!

60

I have been a loyal customer of TMobile for many years. I decided about 2 months ago that I needed to upgrade my phone in order that I could get better service at my home. I have very poor TMobile coverage in my area although we are in a major city in Alabama. I use my cell phone for my business so it is critical to have good service. I elected to upgrade to the Samsung Galaxy S3 due to the WiFi calling feature on the phone. As soon as I received my phone I connected to my home WiFi network and started trying to use my new phone. On my first call the call dropped from WiFi about 2 minutes into the call. This consistently continue to occur so I contacted TMobile Support and we went through numerous setup review on the phone and finally decided that a master reset needed to be done. I completed all of the suggestions with NO improvement in service. I contacted TMobile support on approximately 8 other occasions and SamSung directly on one. I have exchanged the phone out and completed a master reset on 2 other occasions all to NO avail. I visited my local TMobile store and reviewed the issue with the manager and he assured me he would get to the bottom of it. I have made numerous attempts to reach the manager again with NO return phone call. I finally placed another call to TMobile Technical Support and they finally admitted that they did not know what to do to resolve the problem. They have now been working on the issue for over a week with NO resolution.

20

I have been with T-mobile for 12 years. I moved to NC and found the services to be sub-par to what is advertized.

T-Mobile charged all my 3 lines and it was over $200. I called a customer rep and I was told I had insurance on the 2 of the 3 phones. I did not add insurance nor would of due to the high deductables. I received an apology and was credited.

The complaint I have is as follows;

1) There was much static and fading in and out on calls. We had to travel to an area 50 yards away to connect to phone calls.
2) The phones had an echo. when talking, there was an echo and this distracted the phone call. In fact, the t-mobile rep had to call back after we moved to another location.
3) Numerous phone calls have been dropped and during business calls, it was difficult to get the the same person who we talked to initially.
4) I was told by a T-mobile rep that when we renew a contract for 2 years and purchase a phone with a better price and rebates, the phone actually is paid for through the data plane. So the price in the data plan accounts for the recuperation of the phone. This payment is not aware to the public. If it took 6 months for the T-mobile to re-cup the true price of the phone, the price of the data is not reduced.
5) Many times, the 4G is turned off and I gave to go back to the Wifi system to check the data bullet. I know this because there are only bars showing and no 4G.

Sincerely,

Donna Jean Anderson

40

I purchased tmobile spring board tablet s7-303u with 2yr contract , broke a week ago, a month after warranty expired, there is no authorized or unauthorized repair services anywhere, there is no parts available or even made for this model. I'm still under 2yr contract & paying for this junk.
wasted 4 days with tmobile customer service on the phone and in a store. basically they're telling me to buy a new device $450 and still pay for the broken one I can't use, there are some tablet deals on tmobile website but only available for the new 2yr contract, I am frustrated and thinking about just dropping their service all at once, even if it cost me $200 early termination fees. It should be illigal to sell devices if there is no parts produced to repair them.

20

I am writing this complaint report, because Im forced to do so by customer service rep by the name of (Steve). I renewed my t-mobe contract with t-mobel about the 1st of the month of October 1, 2012. I renewed with customer service by the name of Falon. She offered me a new contract renewel with t-mobile 4g my touch. With absolutely no change from the plan I currently had. I recived email the 2nd day of having the phone I called and spoke with several customer services rep and they were able to reset the new phone where I would not have to up-grad my services. She also said my da. would not be getting email on her phone with the last 4 digits (4801) well my da. started receiving text message about going over her usage, I thought it was yet another error, so I called yet again for the 3rd or 4th time and I spoke with Alicia, she said she also see in her notes that it was documented that I was suppose to have that plan fixed, but she was not able to do so, so she transferred me to Mr. Steven who was cocky and not helpful. He said that he could not see where that conversation had taken place, the phone we have, we could no way have confirmed that deal to have up-grad phone without the internet changing. I even told Falon at the beginning of the conversation, that If we could not keep the phones, I would have packed the phones up and sent them back, she assured me that, it was ok to keep the phones, that she would set the phones where my daughter would not be able to go over her internet usage. Well Mr. Steven was rude and would not allow me to speak to no one but him that I would have to make contact only thru email or mail, when I ask him for the mailing address, he took entirely to long coming back on the phone telling me that he had to look it up, that I would get immediately reponse from the consumer.

PS: I refuse to be treated this way by your company, look at my service record, I have been with you all too long to accept something I don't have too. Steve told me that you sir would be able to go over my record and the recorded conversation to see exactly what took place on the new contract that was made. He also stated that you would be able to cancel any future deal with t-mobile, so in the mean time, myself, family and co-worker will be more than happy to seek other carriers. As far as Mr. Steve, I hope not to have any further future dealing with him. He should not be a customer service rep. At this time, I refuse to pay this bill until I hear from your company that I heard wrong from Falon. I don't think I did.

I also viewed responses as to how long it would take to get a call back, I'm hopeing to hear from someone very soon, If not I will be looking into new carrier.

Thank you

20

To whom it may concern my name is Jose A. Calles my account # is 686061823 the # I'm calling about is 15593503613 . The reason for this complaint is because I have been trying to cancel this line for the past months and they tell me I can't because my contract was renewed till 2014 with out my authority . When I called to cancel # 15592615474 because that contract was expired they offered me a free phone so I wouldn't cancel this # 15592615474 so I accepted the offer but they never told me that by accepting this offer I was going to renew also the contract for # 15593503613 if not I would had never accepted the offer . I had called various of times to let them know that my phone was not working and the would always send me phones that weren't even new they were reconstructed . I'm looking forward that you can help me out with this problem all I'm trying to do is disconnect my phone with # 15593503613 since it doesn't work . Thank you

20

I took out a contract with T-Mobile through EE on 26th November 2012. I received a PAK Code from O2 which was TEL783359. To enable me to use my O2 Mobile No: 07777621508. I was given a temporary No: 07984 685356. I was informed my old number would take approximately 1-2 days to connect. During the next three days I was unable to receive calls or reply to emails. When i contacted T-Mobile I was informed that they could not support a 07777 prefix.

I immediately spoke to O2 to see if I could return to them as my number was used for business purposes and was in a number of Scottish Government websites and with HMCR besides the known number to over 110 Traders with who I deal with and my business cards carry that number.

I cancelled the T-Mobile contract and asked for a PAK Code to give to O2. T-Mobile said they could not do this as they never accepted the number and it was returned to O2 who deny this and said they could not accept a number with out this code. I again spoke to T-Mobile who said again they could not give me a code as they did not have the number in their system.

This has now been an on going issue and as of today the 12/12/12 I still cannot get the use of my old number. I have spoken to both T-Mobile and O2 for the last two weeks and have just been left in limbo not being able to use a number both companies said would be upand running.

I again spoke to T-Mobile who insisted that it did get into their system but was rejected. O2 has informed me that every indication shows from their system that it is still with T-Mobile and until I get a PAK Code from them, they cannot give me my number back. TMobile refuses to give one. they have delt with this issue extremely badly and is not in keeping with OfCom regulations regarding MNP instructions. I

would like this issue resolved as soon as possible as this is costing my organisation potential business and also will be costly to change stationary and cause a great deal of what would have been unnecessary work contacting all the organisations and people I work with and through.

20

I have had numerous billing issues/concerns with my T-Mobile billing and the lack of customer service. For the last 6 months I had asked about leaving/or getting out of my contract but was advise I had to pay $150.00 for each line I carried. I carried 3 lines finally in October my son started to have problems with he's blackberry we couldn't get anywhere with any of the T-Mobile rep so not wanting to put up with this type of service or lack of to the inconsiderated manner of the rep.

( due to I really couldnt afford to get out of the contract I went ahead and paid the 150.00 so we could switch him to a different carrier) . My contract on the other two lines were up on 11/26/2012. On 12/1/2012 we went ahead and switch to a new carrier (only because I could not afford to pay the additional $300.00 T-Mobile was asking for ) I got my bill with a due date of 12/17/2012 of $132.98 I went into the T-Mobile store in Gulfgate paid the bill and advise the rep that I had already switch to a different carrier on 12/1/2012 was there anything else for me to paid he advised "No that's it".

Now I am getting a final bill for $130.97 ?? I contacted T-Mobile asked for a supervisor that couldn't assist me so I asked for a manager ,-was put on hold ,supervisor kept going back and forth and than the line just went dead !!??? Please help me settle this ,I understand that yes I was with them from 11/26 thru the 12/1 . I am willing to pay an adjusted/prorated bill but I just dont believe this is FAIR. Just for the record I had beem a loyal T-Mobile for over 22 years and its just gotten worst.

20

Here is whats happenning, back in dezember I had my contract upgraded for 2 years and I was told that I was going to get a new phone for free which is the galaxy ll, the rep even told me that I could get another one for 229.00 if I wanted to because of being a loyal customer for 10 years. And now almost 2 months later im been charged for all this extra charges and the rep said that t-mobile only gave me 250.00 as in credit for the phone. So now I think thats unffair, so if you can please review my contract and make sure I dont have to pay what I wasnt told, i'll appreciatte it. Thanks for ur help. Looking foward to hearing from you.

Called to cancel my contract because my family wants to put me on their phone plan with another company and T-Mobile told me I recently got thrown into another contract when in reality none of this was told to me prior to this third year after discontinuing a second phone from this account. I was not told anything about this change at this time or the at the time of the original phone sale to me. I was not given any paperwork to this regard. I am a 73 year old women who cannot afford to pay any contracts I did not sign or agree to.

I am so sick and tired of this crap I do not have a contract I have delt with this matter already and now i want to cancel service and you want to charge me for doing it early but if i dont have a T-Mobile contract it should not cost . I can not tell you all the stuff so I would like some one to call me to clear this matter up. Go back and check all notes talked to a guy there for over one hour and he checked it out, that when i got my phones and paid for them there was no CONTRACT go back i NEVER agreed to any CONTRACT. So get it handled because now you have made me not want to have you at all. I was going to keep one but not now.

Go back and listen to the recording oh thats right she never sent it to one because THER IS NO CONTRACT.

20

Today I got two prepaid lines from T-Mobile to use with iphones. I called this company to get details and prices of their plans. The first question they asked me was "for what are you going to use your data? I told them I needed something fast to watch Netflix, videos, etc.

They told me that they have a 4G network great for that the type of usage.The price sounded great: $50 for unlimited talk, text and data. My iphones are 4 generation so I only can get 3G, so I was pleased with the offer. The sent me to a local store and I paid for the two lines and I noticed that the internet was saying 'E," I called t-mobile and after a lot of complaining, they told me that they ONLY offer 2G for iphones in general.

I told them that my father has an iphone with t-mobile and he has 3G. The representative told me that even when the phone says "3G" those customers are only getting 2G. How deceptive!! I asked for a refund but they denied my claim because it is prepaid, even when the complain was made within 1 hour of activation and they recognized they made the error (gave false information). So now, I just threw in the trash $ 110.26. Be careful with t-mobile, they lie just to get your money.

40

My previous A/c# is 458495493 and the new 875505809. I have been with T-Mobile since 2006. I called to let them know I called to let them know that I am terminating my business with them within 24 hours effective today 02 08 2013 and they said I am on a contract. I do not know what contract they are talking about. I not bought any discouted product from the company neither have I chosen any plan of discounted rate.

20

I will not to pay for this non working cell- phone,this is not my fault ,and I dont need no more your contract. since phone not working and my husbend not work becouse costomers not reach him and busenes not working.cansel this contrakt with no charge,if you charge so you have to pay my husband for one week,he not working becouse cell-phon doesnt work.

60

I am writing this email because T-Mobile chose to ignore the failed to protections I've set on my account. My account is set up with NO authoirzed users and a password for the account and this was ignored. On the phone number 302 275-9303 had problems with the windows phone, I was told T-mobile couldn't replace it because they weren't making that one anymore and that another phone had to be chosen. At that time, I was informed that the replacement of the WOULD NOT extended my contract because it was a faulty phone. The HTC Amaze was purchased for full market price and T-mobile representative assured that extension wouldn't happen. I only found out that the contract was extended because I had billing question. No one was given authorization to upgrade or extend this contract and I was very concerned about that because how DISSATISFIED I AM with T-mobile and this just helps to drive that point home. I have been a loyal customer for six years or so, even though I was not please with serivce or billing. My contract ended October 12, 2012 for both lines and I would like you to do the responsible thing and release both lines as there is no proof of my authorization to any contract extensionl. Thank you for your immediate attention to this sensitive matter.

20

T-Mobile advertized the best 4G coverage nationwide. The Target employee (apparently a Kiosk run by Radio Shack in Target) told me the 4G coverage in Southbridge was EXCELLENT. I bout the Samsung Galaxy iii phone with the 4G plan. It turns out there is no 4G or even 3G service in Southbridge and I could barely get any data service. After recovering from a really bad illness I talked at length to the T-Mobile and finally was informed that there is virtually no coverage in Southbridge. I returned the phone. Target would not give me a receipt for returning the phone which they have. T-Mobile is trying to force me to pay an early termination fee and Target will not refund my money or respond to me.

I have complained to the FCC and BBB. I am getting nowhere. I suffer from severe anxiety disorder and this is stressing me greatly. I need someone to respond honestly to my issue. The adverting was dishonest, I was sold a bill-of-goods that did not perform as promised, by ignorant and ill-trained staff.
T-Mobile advertized the best 4G coverage nationwide. The Target employee (apparently a Kiosk run by Radio Shack in Target) told me the 4G coverage in Southbridge was EXCELLENT. I bout the Samsung Galaxy iii phone with the 4G plan. It turns out there is no 4G or even 3G service in Southbridge and I could barely get any data service. After recovering from a really bad illness I talked at length to the T-Mobile and finally was informed that there is virtually no coverage in Southbridge. I returned the phone. Target would not give me a receipt for returning the phone which they have. T-Mobile is trying to force me to pay an early termination fee and Target will not refun my money or respond to me.

I have complained to the FCC and BBB. I am getting nowhere.

40

I am Writing Because My Contract Was Extended Without My Knowledge, About Two Months Ago I Went To Pay My Bill In One Of Your Stores And One Of The Sales Workers There Told Me He Can Give Me A Better Plan Then What I Had, Which Was The Unlimited Plan, I Told Him I Do Alot o f Tethering He Told Me That Was Fine Cause Tethering & Hotspot Was Included In The Unlimited Plan So I Agreed, So Couple Of Weeks Ago My Tethering Stop Working, Had To Go Back Into The Store To See Why , Talked To Another Sales Person There In The Store He Told Me Tethering or Hotspot Was Not Included In That Plan , He Told Me If I Wanted To Use My Tethering I Would Have To Go Back To The 5GB Plan, So That Plan Was Pointless And He Lied Cause Everything Was Not Included , And On Top Of That He Extended My Contract For Another 2yrs Without Telling Me That Was Part Of The Deal If He Would Have To Me My Contract Was Gone To Be Extended For Another 2yrs I Would Not Have Agreed To That Plan..I Don’t Want To Leave T-Mobile I Been With This Company For About 7yrs. All I Ask Is Please Help Me With This Situation.. I Will Really Appreciate It... My Name Is SHANIKA COOK / Acct #464 521 922 / My Mobile # 313-759-3399

60

I was not aware that I was renting my cell phone. I bought a phone and was supposed to be payin $80 +a month .. my bill is never the same I still don't get my calls, when I do get calls it drops..... I want a lower plan, if that can't happen then I will cancel y contract. I been unhappy with T-Mobile since I joined them.... And I also do not want Hotspot, it supposed to be part of ce, never works and when I call for help, I get disconnected. Even when I go into a T-Mobile store they are not helpful...

60

TOWHOM , that this may concern i was treated unfairly. Icall in to t mobile to change my plan on my phone.I don ' t remember who i talk to but i wanted my plan changed because my son and i no longer had the family plan .So as the representve talk to me i told him i did not want a contract . And he told me i did not have to get one. I ask him this three times he told me no so i don t why i have it i was not planning to get another and i would like it removed. MY cell # is 205 ) 566-6400 .AND MY ACCOUNT #is 363203865 THANKS MSS.BARBARA COATES

20

I have had several issues with the two phones that I have. I have had hangup, calls as well as mising very important calls. I have missed called from my job and have been on called have missed important messages for going into work because of poor service from t-moblie. I can not make calls often, link calls, and in the midst of conversations, calls often drop. This happens in my home,on the job, and in my car. I don't want to be charged for early termination, but I do not want to continue with your service for either phone. I have been stressed to the max, and I'm exhausted by t-mobiles poor quality service.

60

During the month of March I spoke to a Lisa in your collections department regarding my March bill.
I was concerned that I had been charged £50 outside allowance of which I was very surprised as I do not go over my allowance. This has not been the first time that I have checked my bill and notice that I had been charged for call that I did not make.
In speaking to your customer service advisor (Lisa) in your collections department in Leeds she told me I had made the calls and that I ad to pay it. I asked if I could speak to a manager and was told that I did not need to speak to a manager as she had explained everything and the manger would only be repeating what she had told me. I again asked if I could be put through to a manager Lisa then told me that she will not be putting me through to a manager as she felt that she had dealt with the matter. I said to Lisa again that I would like to speak to a manger as I wanted to complain.
She said under no circumstances is she going to put me through to a manager as my call did not warrant it and she again had already dealt with it. I explained that I am a customer and I was not satisfied with her response to my complaint and I would like to speak to a manager. Lisa point blank refused to put me through to a manager. So I hung up and redialled and asked to speak to a manager after explaining what it was I needed to speak to a manager about. I was then put through to a manager (cannot remember his name). Speaking to this manager caused me a lot of distress that I had him on load speaker as I was appalled with the way I was spoken to. He told me my bill was correct, that I had to pay it otherwise I will be cut off I tried to explain that I cannot afford to pay for something that I did not agree with and that I would like this looked into he told me that he is the manager and he has the last say. I told him that I do not go over my allowance and I refuse to pay for something I do not agree with he went on to say “ do we force you to use your phone we do not force you to use your phone you have gone over your limit and that is that.” I told him that I cannot afford to pay this as I have children to feed and you are taking food out of my children’s mouth. He responded “what has your children got to do with you making these calls outside of your allowance.” I was taken aback and so where the others who where listening to the conversation. I told him that I needed to feed my children and that I budget what I am spending and this is why I know I do not go over my allowance as I am careful. He them told me that I should check my balance and I would not go over, I in turn told him I do not need to check as I know I do not go over , he then replied it is obvious you do as you have gone over and if you where checking you would not have gone over.
I asked him if this is how you speak to your customers his response was “yes”. I told him that I would like to speak to his manager he told me that he did not have one. I then told him that I found him to be very rude and that I would be leaving T-Mobile he told me to go on then he did not care, again I was taken aback with his attitude and the manor in which he spoke to me. Again he was heard by my colleagues. I told him that I had him on load speaker, he did not care was his response.
I told him that I would be putting a complaint about the whole department including him; he told me to go ahead and asked if I wanted the address.
I am so appalled with his attitude and the rest of the team that I will take this further if nothing is done and my account looked into with regards to the charges on my account.
Today again I spoke to another advisor and found them to be very unhelpful like the rest of the them not willing to put me through to a manager as they are to busy and cannot come to the phone. I find this to be very frustrating when you are not able to speak to a manger when requested. I find it appalling that you are not able to speak to anyone of authority other than what you a=call frontline advisors who obviously needs customer service training.
I can be contacted on 07957130073

60

Phone number 347-245-6213. I was trying to do a change in ownership about 5 days ago with tmobile from my sisters name to my name and when we did everything the person I spoke to said that he was going to put it in and all I had to pay was the $300 deposit just to have it under my name but everything would remain the same. I would like to cancel my contract and was told that in order to cancel my contract I would have to pay a $200 cancellation fee. I do not see why I would have to pay a $200 cancellation fee if they opened it as a new account. I would like to get my $300 deposit without paying $200! I have at least a 20 day grace period to cancel the account so I am requesting my refund! Thank you!

20

So after over two years of having t-mobile and never being able to get a straight answer to any questions I am beyond frustrated with your company's ethics. When I call to cancel and am given "LOYALTY" phone pricing to not switch providers and upon calling back am given completely different pricing and am told "that is just how it works" that is beyond unethical and a HORRIBLE thing to do to your customers. When contracts, policies, and pricing changes within a single hour I am sorry but that is BULLSHIT. I will be advising my company to reconsider T-Mobile as their wireless provider not because of your coverage but because of your shoddy customer service. So disappointed.

60

I purchased a Tmobiee prism in Terre Haute Indiana on or around Sept 29 2012.On or around mid November 2012 the phone was not working properly.I took phone back to the location I purchased phone and was advised By Crystal (employee of Tmobile ) in Terre Haute Indiana that was under warrranty.and advised my son and I that we return phone to Return Center but only keep sims card and memory card and send non working cell phone to return center first before Tmobile send us a replacement.I did as instruceted by Tmobile employee.I recieved phone but nly shell NO BATTERY OR BATTERY COVER .I called tmobile and wenrt there 2 xs and was advised by a associate (employee ) that I call customer service and I did.They say order complete will send emil if they can replace battry and cover and no email and thats almost week later. now Tmobile in Terre Haute say we were to only send shell not entire phone .Well I was doing what Tmobile employee told me to do thats not my fault.My son still with out cell phone going on 2 or more weeks I paid $150.00 for phone And my husband and i and my mother are other extended family memebers are Tmobile customers and I am the payee..Its not my fault but your employee so Id like a battery and cover I sent or a replacement as soon as possible.i can be reached at 812 223 0871.Thanks Karen Bendekovich
Re 812 223 2474 is my sons cell phone

40

My name is Esther Alvarado and I have been a t-mobile customer for many years. I have always been very happy with t-mobile and was a customer under no contract for many years. On August 14th, 2012, I decided I wanted to upgrade my phone. I went to the Walmart Store close to my house and picked up the new phone. Being a T-mobile customer, I added this phone under a 2 year contract and not the other 2 lines that I presently had with my plan. On that same day, several hours later, I decided that this was not the phone I wanted and called T-mobile to ask if I could return the phone and go back to my original non- contract plan with T-mobile. I was told that I would have no problem returning the phone and going back to my origianl non-contract plan becuase I was under the buyers remorse period and had nothing to worry about. I proceeded to the Walmart Store and returned the phone. I understand that the Walmart Store failed to complete the proper proceedure in the transactions that day. I recieved a bill from T-mobile charging me $900.00. I was shocked and very worried about this bill. I called T-mobile and was told that I needed to go back to the Walmart Store where I did my transactions. The Walmart store accepted their error and correct all paperwork that was necessary. A T-mobile representative told me to go online to contractreview@t-mobile.com to explain my situation in order to clear the charges made during this misunderstanding;. I understand that maybe there was confusion with transactions being done at the Walmart Store as well as returning and getting another phone on the same day. I just want to get this bill taken care of and not have any problem with T-mobile. I highly appreciate t-mobile's professional and courteous service in which I have been helped many time in the past and trust that I will be helped in this present situation.
Account number: 568738241
Mobile number: (972) 207-2800
House phone: (972) 222-1134
Thank you for your guidance.
Sincerely,
Esther Alvarado

40

i have been a customer of t Mobil for several years . my contract was up last month , i called and talked to a representative ,we went over everything and my total bill for the new 2 year was supposed to be 126.38 for 24 month for everything including the new phone and insurance on my second line 0410 .

first of all they tried to bill me for 700.00 which was wrong the phone was to be on payment plan , they told me to send the phone back and they send me another phone exactly the same which i though it was stupid , now they say my bill is 136.00 a month instead of 126.00 you try to screw people you do not give anything in writing . and after i have to deal with you like this i am a retired person on fixed income i can not pay the extra 10.00 a month and i should not

i need for you to go back and listen to the conversation when i singed for the new contract and adjust my bill to 126.38 which i wads promised.

40

On Januarary 5, 2013 I went to Kaneohe T-moibile because I was having trouble with my phone, it was shuting off by it self with in five minutes now matter what function I used on it drop calls, texting, going on games or even trying to use the internet,which the representitive told me that she would be ordering my a new one.

On Januarary 9 I went into the store to get my phone switch over to the new one I recieved on the 8th. The repersentative (PB) switchecd it over for me and I left deleting the contacts which was double and the phone began to do the same thing. I went back inot the store and was told my the same representive that it must be the batter and they didn't carry the batter for the phone I needed to go look else where.

I left the store frustrated and upset. I then went back about 45 minutes later and talk to a different representative who called customer service for me who tried trouble shouting it over the phone but my phone still didn't work, the customer service said that they would be sending me a new phone, I asked if it doesn't work could I cancelle line and was told I was still on contract.

I was told that in October when I had trouble with t-mobile of switching my daughter line back to my account, they gave me a credit of a months bill but I was not told at that time all my lines would be on a new contract just hers. If I was told I would never have agreed to it, because I had two lines already up on contracts and two more would be up this year.

I feel that they were sneaky on how they went about the contract renewal. I must say that they customer service(611) people were very helpful and polite, they tried to help me over and beyond. I don't know when my cell phone will be working properly again.

60

Had upgrade and went back under contract with surpose to bebe fathersday special 2011. Was advised my other line would need web service as a special web I would have to pay for the web service for 3 moths afterwards would receive web service for a year free, I agreeded. After the 3 months was told mistake was made would be corrected until then still had to pay for servive.

As of nov 2011 matter was surpose to be corrected. During this period there was a mild snow strom I started having problems with my line, I contacted tmoblie and was advised to do certain things for my service to be restored, a couple of times wad advised to do something relating to my email adress, since that period I have been blocked from that address and told tmoblie has nothing to do with mattet. Still to this day I still have problems with my line and have had phone for my line changed 4-5 times.

Was advised by a gentleman from loality department IF I had any more issues with phone notes were made to change the model if phine. 5/2/12 since phone change og dart phone still having problems, requested for model chage, mo notes mafe. Phone added to my line some time ago requested for line to be canceled, told I would have to pay a fee of 200 dollars.

Some time ago I requested for 2 added lines, wad told one line was free, and to kept from being charged an early canle fee haf to cancelline. line within 30 days. I did so. Later wad charged a fee because line was not canceled. Did keep one therefore I had 2 lines to account. As agreeded did pay for lune until contact was up that line numbet that line is the one that is surpise to have the free web for was surpise to be 2 years and after agreement 1 yeat but I keep getting chaced fot and must keep calling in to recevie credit for.

I have neen with tmobile for maybe 7 or 8 years atleast, nevet really had a problem. Expect when contact was up I would have problems with phone just gcall get a new phone, times go back under contact.

When I make a payment agreement honor it. If I must honor my agreement I expect the same from tmobile. Since my ordeal with going back under contact last year I will be adured mmatter is noted and be corrected, then I am told no notes are made! With my other line I request to cancel the service, told there is an early termanation fee of 200 dollars!

Told I could change my model of phone, then told no notes where made I can only recevie the same model! YES!!! I am very upset with my service!!

I do not like being lied too! I do not like being forced to accept and pay for something that is not agreeing with me! I have had periods of not receving impirtant calls and text, habe surpise to have upgraded service not to recevie, on my other line I am being forced to pay fro web service that is surpose to befree and IF I do not pay attention and call in and few times was in a nice way called a luar because of notses that was surpose to be in my account wasnt that it wad a fathersday offer, that wasnt.

If tmoblie do not want me as a customer just ask me to leave dont bully me, when I agreeded to paymrnt being taken from my account it wad surpose to be on a certain day it was takin out early, when canceling with my bank to stop payments the date for payment was pushed ahead.

Lost my email address listing to intrustions to correct a matter with my phone, and still mayter wiadnt corrected. Dont understand? Why? Therfore yes I am very upset and displeased. I am now adking IF all matters cannot be corrected to please let me out of my contact, ad for any fees that could be held against me to be wavief due to the ordeals I have been forced to undergo since agreement of me going back under contract with t moblie.

20

Basically I don't call a lot:I use less than 100 minutes out of 300 minutes allowed by my basic plan. So, to cut off more price (in order to save extra money) I had discussion a few option with your representative on late October or early November 2011, the representative told me that if I make a contract for 2 years, I can keep this plan with reduced price (27.6$, a 10 $ off from the current bill) and direct me to make a contract for 2 years (until November2, 2013).

However, when I checked the bill this Saturaday, i.e. yesterday, your company is still charging 37.7$. In that case, the representative deceived me to make a contract by providing false information or fradulent incentive. This is a scam that should not occur in an established company like T-mobile!! I strongly believe that if you look for the date in which I signed the contract you will find the name of the representative and the voice record of the conversation. I believe that if this is an intentional deception, the representative should be fired. Please, resolve this issue.

If the representative didnot say that I can reduce the charge on the bill, I wouldnot make the contract!!!

40

I went into the T-mobile store on 12/10/2012 about 4:45 p.m. located at 250 center Drive in Wood Bridge Mall, a retail Associate by the name of Johnny Ventura helped me with all my paper work for my different lines, he explained to me about all the changes to my plan with all the discounts and future payment of $60.00 more starting to be in effect on my 2/12/2013 bill, before all our business was done I questioned Johnny several times about my future bills because I did not want any surprises, he said everything will be okay, I signed a piece of paper about my contract, never once did he ever mention to me about a Migration fee!!

I have been with T-Mobile for over 12+ years and I know how I always get an explanation for all by business with T-Mobile, I went back to the same store on 12/26/2012 at 11:00 a.m at that time I was told by an Assistant Manager Joel.T that I had to wait for the Manager to come at 1:30 P.M I remained in the Mall til that time and spoke to David Galvao about the situation upon me arriving at the store he showed me a contract that I never once had in my possession about Migration Fees.

I explained to him also that I never saw that paper while at the store for business with Johnny Ventura, Mr. David Galvao then told me that I can bring everything back to the store and reverse all my contract business that I did at the store previously, at this time I am disputing this whole situation because I feel I was treated very unfair as a T-Mobile costumer, I should not have to go back into a store and show them my phone bill that says $556.44 for them to then give me a piece of paper about Migration fees that I was never aware of from the very beginning.

I am asking T-mobile to do everything you can to help me as a loyal costumer for over 12+ years, I respectfully trust your Judgement, and I would like to thank you in advance for any Help you can offer me at this time.

20

I got the mobile broad band thinking it was a good internet source it did not meet my needs so i canceled it 3 days too late now its a charge on my cell phone i been with tmobile for over 6 years and i dont want something little like this to have me go to another company the sales lady told me this is more than enough internet for me and it is not

60

Acct # 971-222-6811 and 971-338-1751 have an ending date of next October when it should be this next February. What happened was 503-380-1465 came in with us in October of last year and at first the entered her with an inccrrect number. She went back and changed it getting the correct number which I just gave you. Then they put her in with the incorrect plan. I called and changed it when the first bill came. We were already on unlimited miniutes and unlimited texting. They changed her to that plan and at that time they changed our contract ending along with hers. We should not have been affected. We didnt do a thing to our accounts and plans. Ours still should be February 2013. I like this plan but I always end up having to pay the entire bill which I cannot afford. Please correct out plan ending date. I have been a customer for many years and would appreciate your assistance with this matter asap.

Linda Reynolds:)
971-222-6811

40

T-mobile holds you hostage for renewal. I have been a loyal customer of T-mobile for over 9 yrs, never had an incident, pay timely and full payments no partials or payments plans.... T-mobile does not have nearly the same coverage as other providers yet when my daughters phone became eligable for renewal, I chose not to do so and wanted just to suspend the line. I was told that she is attached to my line where I upgraded last year thus now making her line only eligable until mine. Never mind her phone no longer works and that her last upgrade was 26 monts ago which means that her line has completed her obligation to the 2-year contract. T-moblie has found a way to not only not provide the adquate coverage that my daughter needs because they don't have enough towers but they also is holding my account hostage because they want to charge me $200.00 for early termination...Really a phone that has a 26 month timeframe is early terminiation, but oh buy the way if you need a phone you can buy one from t-mobile and we will sign you back up for another 2yrs...This is some bull..... now I am truly disappointed with t-mobile... I have put up with their inabilty to provide adquate coverage but now they are putting my child in harms way...I need to be able to speak to her where ever she is with out having to pay 200.00 on a phone that has met the 2 yr committment...Let me go... and belive me I will end my contract when my is due, but I am sure there will be a 200.00 charge for that. too.. they are also given conflicting reports, please be aware if you have separate contracts... you will now be lumped togther and you will not be aware be cause you dont get a written contract.... I am so disappointed this is truly not customer service...I am finished with the contract I should not be penalized with this charge..Really T-mobile you shoulb be better than this

60

I haVE A FAMILY PLAN BEEN WITH TMOBILE FOR YEARS WHEN MY PLAN WAS UP RIGHT BEFORE BACK IN MAY AND JULY I ASKED THAT THEY DROP ONE LINE BECAUSE MY DAUGHTER WENT WITH SOMONE ELSE,THEY ASUURED ME WHEN MY PLAN WAS UP I WOULD NOT HAVE THE LINE FOR HER,WELL I WAS NOT CHARGED AND NOW I AM AGAIN FOR HER LINE I DO NOT WANT TO PAY FOR A LINE THAT IS NOT USED.I HAVE BEEN A LOYAL CUSTOMER AND THIS MIGHT BREAK IT FOR ME AND WHEN MY PLAN IS UP THAT WILL BE IT .IT IS A TEN DOLLAR A MONTH FEE I THINK YOU SHOULD HONOR WHAT WAS TOLD TO ME.THANK YOU FOR YOUR TIME LOOK FORWARD TO HEARING..ACCOUNT 284114101 Connie Hardy 8426 south 16th tacoma ,washington 98465 ,cell to be removed off plan was 253-8350)
253-228-4675 is my cell

20

My T-Mobile (that is what they call the portal) extended my contract when I tried to make changes to rate plan. It was never clear on the portal that It would extend the contract.
This was never communicated to me over email/text or phone.
When I contacted customer service, i came to know about this practice. I asked them to change the contract end date to what it was. But they were not at all helpful. They never gave me a solution. Instead, asked me to email contractreview@t-mobile.com with all details. When I did that, There was no response for a long time.

I am still waiting to hear from them regarding my contract.

20

I have been a T- Mobile customer for over 10 yrs. I called spoke to T- Mobile rep who gave me wrong information. I am currrenty going to school . I have been paying alot for my survices. I decided to try another company to lower my payment. The rep I spoke with said it would be ok to cancle my contract and pay 100 dollers instend of $200 since i have been a member for many years.. later I received the bill $ 250.00 . I tried explaining to T-Mobile rep and they said I had to pay full amount . I would like a reply explaining why they have employees giving wrong information .

Thank

Wanjiku

40

in february of 2011 i entered into a 2 year contract with tmobile, which will expire in feb 2013. i entered the contract for an HTC G2 phone. you had to change the phone twice because it had the same problems which was that i would send text to one particular telephone number and a different number would receive it. the wrong people would get my messages that were not intended fot them. tmobile told me that they would exchange the G2 for a My Touch phone if i paid a difference of 82.00 $. i accepted the exchange after been assured that this would not change my contract in any way. but they defrauded me or lied to me because they changed the contract. my original contract expires in feb. 2013 and not in december 2013 as am been told now, because now tmobile is saying is due to the phone exchanges. i want tmobile to validate or honor the original contract. Tmobile as all these communication phone companies get away with having freedon at large to do what they want with consumers and that is the fcc fault to give you this type of power and fraudulently rip people off for billions of dollars. i hope that the fcc of federal government one day soon interferes and set limits to all these companies that are taking money from people in a fraudulent way. in february 2013 is when my contract expires not in december. i expect tmobile to honor my contract as understood, feb 2013 not dec 2013. if this dont happen, i will cancel all my lines and will go to another provider. there are plenty of providers now that will be happy to have a customer that spends this kind of money. thank you.

20

In 2010 Nov I purchased a new cell phone from t-mobile I have been customer for 6 years I had plain called Classic plain which alwayed you to purchase a phone with money they have in your account to use to make new purchase if get new phone sign another 2 year contract so I did but I was told that Classic Plain I had doesn't offer those things anymore I didn't find this out until I got ready to purchase another phone they never sent any information tell me that Plains had changed. When spoke with lady she told me that Vaule Plain is just like Classic Plain I had before it would lower my bill I agreed to 2 year contract for Value Plain then I got new phone same time put deposit down cell phone came in NOV 2010 they didn't tell me it would take two month before they would start new plain I was told monthly fee would be on next billing cycle which would be next month it didn't start until Jan 2011 I got cell phone in NOV 2010 then they didn't tell me that because I renewed contract it would be both lines when each line had a different 2 year agreement due date ending my second cell phone contract was about be up then when it became 2 years they stated when I sign up for new Value Plain they made contract for both line not just one for 2 years. When you make agreement it only states for one cell phone number that your making the agreement with not whole plain my 2 year contract is up for second line they just told me that my contract doesn't expired until 2013 for both line when I only got new phone for one line the plain was agreement for the one cell phone and to lower my bill, how can I extend contract that not expired yet for another contract adding on 2 more years without getting new phone when you upgrade services. every 2 years when make agreement with T Mobile they didn't tell me that the Value Plain extended my service for 2 more extra years when they gave me start date of 01/2011 for service plain and new cell phone was given in 2010 in Nov it took two month to get Value Plain started then add second line on another two year contract without other contract ending for second cell phone I never agreed I want to start over with my services this has stop me from getting new phone plus extended my service for both lines not the once I agreed to. They gave me false information that lead me to agree to plain stated that they no longer do that anymore there is plain they offer just like Classic Plain I would come out cheaper with this plain this would allow ne to get new phone with month payment plain renewal of contract for the one cell phone not both line agree to another 2 year when second line contract is not up my bill is not lower The Classic Plain they could bill you for down payment then make monthly fee for cost of the phone each line was under different two year agreemnet due date not same date as the purchase which two month late if got cell phone in NOV 2010 it didn't take affect until 01/2011 WHY it was not for two line Value Plain was for Family not the renewal of contract that had ended I never agree to extend 2 year agreement without purchase of cell phone one with one cell phone line not both lines

20

3 months ago I got over minutes charge $90 form 1 of my kid's phone. I called T-mobile ,they give me a discount %50 off ($45) because I'm one of the long time customer but I have to renew 2 years contract and they need to change to new plant to unlimited to prevent over minutes charge, I said OK. 1 month later i got the bill nearly $300 witch $100 over minute charge that surprise me . I called T-mobile again ,They said not thing they can do because already give me discount last time I try to explain about new unlimited call but they don't care , I asked to speaker with the manager the lady switch me back fresh beginning of waiting ( she never let me talk to the manager ) than I drive to T-mobile store get help, they tell me to call form my phone. not thing else I can do with T-mobile. I went out and got 4 temporally sims .Today they send me a bill $1.300 that inclue termination fee .I don't have a job right now and I can't afford it .I liked to take this mater to court and let the judge makes fair decision

20

I renew my contract 17 months ago ,i do have a second person in my account and also have a family plan together , when i renew my contract i was never told that if i renew contract my other line will also be under new contract since we have family plan ,i find out until now when i want to cancel my other line with the following number 310 8006325 ,if the representative had told me that if i renew contract my other line would be affected i wouldnt do it , thank u in advance , i just want to cancel the line mention above since his contract is up .

40

I saw on tv that t-mobile were having a special sale on phone, it was when you buy one you get one free. So I went to the store locate at 12537 south dixie highway, to find out about the good offer they were having. After speaking with the representative,he told me i could buy a samsung galazy 3 and get the table for free, the only thing was that i had to pay for both and the i have to filled a mail and rebate and i will get the table free. After the representative help me filled out the mail and rebate and sent it in. I was so happy that I made a great deal but two weeks later i recieved a letter saying that I do not applied for the offer that I made at the store and to call to a number or go back to the store to see any other offer. I went back to the store to find out what had happenned and the same representative told me that she was going to fixed and she was going to call me back.I wait for three days and she never called me, i went to the store a couple times and she was not there and some other representaive told me to come back when she was there. I finally find her and she asked me if someone from tmobile had called me and i told her no.She told me that the manager is going to called me and fixed the problem when his dm come back from vacations that he is outtown.As a today nobody has called me and I still waiting for a solution, that i hope i get my money back or they could refund back the money and i give them back the table.This been a ripoff and a waste of time. i want someone to come with a solution soon, because i want my money back from the offer thy had buy one get one free. I been with tmobile for almost 4 years and this is the first time I had a problem with them. Now I am waiting for a dm to come with a solution, like when i purshused the offers he was their. I need a solution as soon as possible. thank you in advance.

40

Iam with Tmobil this is my 10th year in September I call and I agree to change the plan because I was paying to much money but I say to them to cancel my dell tablet and the Borland because I don't use them but now I call and they. Renew the contract for 2 more years but I am paying and I never use them you can see in my account and you can see for your self please I can pay to cancel 200$ each thing if I told then not to put them please help me to came out of the contract

40

left sprint and moved to t-mobile to get better service, I get bad reception and dropped calls all day. I drive for a living and need my phone. I was told by a t-mobile rep that I would receive coverage on the road that I travel, false information. The only reason I came to t-mobile was for better service, which I do not receive. T-mobile did not honor the coverage they said I would receive. I want to get out of my contract with no penalties. I need to cancel contract, so I can find another service that can help me do my job.

40

I want out of my contract that is supposed to end In 2/2013 or there about. I changed my minute plan to a family plan with a set monthly recurring charge. Since that change I have only seen that constant billing amount two times. All the other months, my bill is higher for the supposedly "set" charge.

When I changed my minute plan, the person at the local T-Mobile store never once mentioned that the change would in effect change my contract date and extend it into 2014. He just explained the change in minutes, with unlimited talk, text and web and called it a value plan. He asked me to sign on the pen-pad, I did, and went on my way.

Now that my second line phone has had to be replaced twice, due to defective/faulty equipment, I find that my contract will not expire as I originally thought. I only found this out because we had to go into the local store for phone problems. The girl who waited on us this time told me to call 611 and get my phone replaced with a refurbished unit.

This will be the 2nd phone in 2 wks. I originally paid for a new phone and want a new phone. I don't want refurbished junk. I want out of my contract on the original date of 2013 and I do not want to have to pay $200 per line if I cancel before then.

I was informed by customer service rep that I could not pay my bill and for 3 months and the company would keep the lines open (of course we would not have service) then after 3 months the company would shut down the two lines and bill me for the 3 months of non-service and the additional $200 per line.

How is this the best company to have service with...you have no feelings for your paying customers and your reps in the local stores don't even know what they are doing. I feel that I was duped into extending this contract (which I will never renew) and that your only goal it to make money on top of your profits.

I've even had to pay extra for "tweets" incoming and outgoing because your so-called store experts said that the PC and phone are interconnected and they get to bill me the .20 cents per tweet!!! Tweeting on the PC is free, no matter what...I don't care if it's to the other side of the world.

I feel that this contract should be null and void because of the misleading reps and the inconsistent billing and I was never given a copy of a contract for any changes.

20

The person I talked to lied to me about my contract in which I renewed last Tuesday. He told me I have 4 lines and the 2 first lines would have 1,000 each minutes and the other two 500 each and unlimited text otherwise free texting. He said they were not going to charge me for a whole month, I discovered this problem because t-mobile send me an text message saying that I was passing the amount of text messages. After that I called back and I told him that the texts were free, because I renewed the contract. They told me no that the texts are not free and they simply lied to me about this. This is the account number 425186592. This contract that i have is 1,000 minutes shared with the 4 lines not how he said. I want to remove this contract and leave my account how it was before with no contract , because the guy Jose lied to me.

20

Date: Wed, Dec 19, 2012 5:45 pm. December 20, 2012. Dear T-Mobile, I was given this address to write this letter regarding my account. We were in Florida this May looking for a house and trying to use my phone to get in touch with people about setting the contract on the property.

I had no service and also did not have any Wi-Fi connection. We called T-Mobile and the person had told me that I had to get a boost put on the house phone and also dropped 3G to 2G. I did that, went back to New Jersey and the phone worked for a little while. We came back to Florida to relocate and still again had no service for 10 to 20 miles away from my new house.

Yet again we complained to T-Mobile and still they are charging me for a phone that I cannot use. So I cancelled my service and went to another provider and T-Mobile managed to get my new cell number. How? I need my phone 24/7 like all the other people in the world. Sorry to say I shouldn’t have to pay for your poor service in Florida.

Kindly get back to me on the review on paying the amount that you seem to be charging me for NO service. Is there any way to wave the cancellation fee for my account?

60

Back on June 07/2011, I contacted T-Mobile to buy a HTC Sensation. It was purchased and paid for buy my Son. At the time I made some changes on my my other two lines. The rep. told me that their was No contracted extention with the changes that I made. I went from the fav. five to unlimited and was informed that the internet on two of my three lines would be only ten dollars a line; my bill increased three months later to thirty dollars a line? The one line that I had no internet is mine; don't need it outside my home. My contract was up in January, 2012 and when I checked it; it was extended to June, 2013. T-mobile gave me this web. site to type in a complaint so they can reveiw this. Ps. My wife and I are still on our old phones.

On November 8, 2011 I opened a 2 line phone account with t-mobile. I experienced dropped calls and missed messages and spent several hours on the phone with the company trying to fix the problem. They sent out new phones which did not clear up the problem. Again I called the company back and spent more hours and the phone, finally spoke with a supervisor and he explained that t-mobile does not have good coverage in my area and would cancel my contract with no fee and was sorry to lose me as a customer. He said that I could call back and cancel and that he would put a notation on my account which he did not. Needless to say I was left with the fee.

I pay to much money to have phone service with them and the problem is with the company not the customer.

20

Please check my account . i have been with T-mobile for 13 years, the service was good up until a year ago. Every month i started getting charges of 1.99 for data usage that i didnt have or used, then got charged for laste fee for date changes oin my bill that i didnt know changed. Now after much debate, about staying with t-mobile, my contract expires in april 2012, i go to store to get a phone and to upgrade.

well after so much going back and forth , the store clerk say the t rep wanted to talk to me, i talked with him and he said since he hadnt gotten the payment i could not unless i pa8id there. i had already sent the payment. I was so embarassed , felt like i was bad, so i said then forget it, my contract expires and i will decide what i will do. days later i recieve a text saying i can get a phone for 250.00 off for a 2 yesr contract.

i check my bill online only to find out that they upgraded me to a data plan that i have no phone for. i call t-mobile and was told to back to store to have them chage it. i dont live in that city and hadf to drive all the way 40 miles only to be told they could not do anything. i was pissed.. i got my plan changed back to what i had , now i want the contract to ecxpire in April like it was suppose to, i never agreed for it to be changed after i talked to the rep. please help as i will look at other measures to take.

i have been a loyal customer , i hope you all as loyal to your customers.

20

First of all when i try to turn on my web my phone automatic shuts off so i have not had web for almost two months still paying 50 dollar i call every one i could nothing i have trouble shoot nothing then i payed my wife phone bill aug 17 For the sum 25.00 dollors and today date is the 27 of aug no phone on well its a shame when a company take you money of f of your card then tell you never made a payment and u just gotoff phone wit ur bank to put a claim on the tranaction that familyvista t mobil said i did pay. their payment department says it paid and tbey gave me a confirnation nunber and tbey still willnt honor it . somebody help us pleaze 9162336628 9165129922.

20

T-Mobile is the worst cell phone company on the planet. I have been paying T-Mobile over $120 dollars a month for multiple useless phones. The complaint that I have is there quality of products and TOTALLY UNPROFESSIONAL customer service. With every phone issue I have had,after talking to customer service on the phone they have tried tech support or send me to a T-Mobile store. Where unless I am buying a new phone, they can't help. Telling me to call T-Mobile. For years around and around it goes. With all these phones its proven ONE thing. T.Mobile cares nothing for their customers all they want is their $$$$. I really can't afford to break my contract, but I have no choice. Thanks for putting the actual hard workers through your Money Sucking B.S corporate scam. What really sucks is the only thing worse than their product is their useless customer service.

60

I took a contract in January 2012 for 24 months and T-Mobile said that I can make calls to any UK number within my allowance. 3 months after joining i got a bill for calling Lycamobile and they told me its not part of my contract. however they told me that any other network is part of my contract including Lebara. now they have decided to take out calls to Lebara from my allowance. i am so upset that i hate the Tmobie. i regrettet ever joining T-Mobile.

i have asked that if they decide to take Lebara and Lycamobile from my call allowance, i should be allowed to leave T-Mobile freely without charge, yet the aggressive and arrogant T-Mobile customer service menber called Christopher team number 957. could not put me to the manager to discuss with me rather he sid that he has every right to make decisions for his manager.

i am so furious. who gives you the right to amend my contract the way you like? despite having increased my monthly payment due to inflation.

i am so upset.

40

My name is Shirley Mullen I had called T-Mobile on December 29,2012 I talked to a rep.I called because I was suppose to hve unlimited everything on my plsn. Recently i found out that it they had not done that. my pyment for 3 phones was $235.00 snd some chsnge so i changed my plan on on december 29,2012. again n to a lower price then what I was paying and they gave me a qoute of $175.00 for all 3 lines unlimited including taxes. I got a text from them on 1/24/2013 and I found out that the same line that I was calling about before was still the same nothing was changed. Pleas listen to the recording and ypou will see that I am telling you the truth. Please fix this problem A.S.A.P. My cacount number is 48518375. Main phone # on the account is 413-885-8278, other line phone numbers are 413-363-5857 and 413-356-0135. the best number I can be reached at is 413-885-8278 please feel free to call me anytime

20

Our family has been with your company now for well over seventeen years with three to four lines. Recently on this last renewal we had all signed the contract for the same ending time. When I contacted T-Mobile recently, I was told that my contract was not up until January of 2014. I was informed that, this was due to my upgrade which also did not take place. Infact when I signed up this last time with T-Mobile I purchased a Galaxy XS at full price, and when I ran into a problem with the phone, because I was not carrying insurance at the time I was sent a refurbished phone and was downgraded from a 4g to a 3g. I then had to do a number change, but was assured by a T-Mobile dealer store that this would not affect my contract time in no way. I continued to have issues over the next several weeks and had to be sent another refurbished phone, where this time I lost applications that I had paid for, some totally close to ten dollars which they would not replace and put back on my phone as well. Our other lines are up towards the end of October this year, and I would like to request (and was told to contact you with their admitted system error) that my line be included in that ending period as well due to my contract dispute due to a system error. The number in question is as follows 801-919-4949 formally (801-722-5422) the other numbers on this contract are 801-836-3834 and 801-722-8100.
Thanks for your time
Laurel Kielar

60

My name is E leuterio dominguez my phone number is 409- 5431589 back in middle of augost i went to chaget a new phone for the line409-5430267 when i got the new phone i made a down paytment and got the rest in 20.00 dollars a month payments when this was done nothing was mention about a new contract yesturday i was going to get a new phone for my wife a at that time was when they mention that i was geting another new contract so if i want a new phone i have to buy it cash so i dont get a new contract and i understend that now today i went to pay the remainig balance on my daugther phone line # 409-5430267 i want for to take off the extension that you put on my contract if you do not take of the extension that you added to my contract i will you are forsen me to take another step .
Eleuterio Dominguez 409-5431589

40

On March 8th I purchased a Mobile web stick which sadly was not compatible with Windows 8, so I used the buyers remorse and sent it back. T-mobile refunded me the 90.00. In the process, I called T-Mobile and ordered a Hot spot which they charged my fathers debit card 105.99. T-Mobile then intercepted UPS and had the hot spot sent back to the store. CSR stated they felt it was a fraudulant transaction but they would refund the 105.99 within 30 days and I needed to go to a T-mobile store with ID. I had to drive an hour and buy another Hot spot at a higher price with a 50.00 deposit. When I arrived at home I discovered that I did not get service. I then took the hot spot back to the store for a refund. They stated they could refund the amount for the device but my deposit would be credited back to my account, which they did. I called CSR on March 19, 2013 about the other refund on the first hot spot I had purchased. CSR stated that it had not been processed yet but they would start working on it. I have called 27 times between march 19, 2013 to currently an hour ago on May 7, 2013..I had talked to CSR on May 6, 2013, They stated they were sorry for the inconvenience and that they would send out a pre-paid debit card for the amount of 105.99. On May 7, 2013 I noticed my account is now past due in the amount of 105.99. I Once again called CSR they stated that they are unsure why that is but when I receive this pre-paid debit card I will need to pay the 105.99, if I fail to pay this 105.99 that is now on my account my services will be shut off, after it is paid CSR will then try to process the refund. Every time I call CSR they state that they will or have taken care of it. (Only to find out later another issue to arise on why I can not get the refund)I have spent countless of hours on the phone with CSR but they seem to be very dishonest in what they are actually doing with this issues. They have stated many lies through this process, one went as far as saying there was no record of this transaction even though we have an order number for this transaction. I asked if we could discontinue services because of the inconvenience and CSR said only if we want to pay the early cancellation fee..So now I feel either I have to pay all this money to end services or completely be dis-regaurded on the current issue I am having with T-mobile. I feel trapped..

40

i have been with tmobile over twelve years. i resently upgrade my phone and plan and was given misinformation. this information caused me to purchase a phone and plan i would have skipped because of the price. i was told i could get a phone and new plan for 128.00 dollars a month. the sales person told me i could get a family plan for 79.00 dollars he then told me. i could purchase purchase a samsung III phone and have it paid for with my billing for 118.00 dollar and a down payment. i than told him i could not afford a down payment then. he then told me that he would add my down payment to my monthly bill bringing my bill to 128.00 dollars plus taxes. i agreed to this price and accepted the plan and bought the phones. i was notified a month later my statement was 404.13. i called tmobile about this bill dec 3 and was told different prices and reasons. i was disconnect 4 or 5 times and put on hold nummerous times once for a hour and half. i was told by one of your associates she checked and corrected the mistake and call finance to update my account . accounting put me on hold for one hour and a half and never returned. i was told today to contact this address and file my complaint and you wouild help me. please assist i cannot afford this and i do not want to change my telephone service. respectfully yours larry mcclenton acct number 225127633-cell phone number 404-993 0640-home number 404-241 4230 e-mail lam030@att.net.

40

I have mobile sevice through T-Moble. When I am work for about 8 to 10 hours, I can't get any service on my phone, but yet they are charging me for Unlimited service. I can't even diall 911 for emergencies. Everytime you call that stupdi troubleshooting department is is like calling out of the country and you speaking a foreign language. My advice is to put some funds into a real Troubleshooting department and not just have people answering the phone and trying to resolve the issue by reading a book.

I have been with this company for 10 years, however it's time to make another change. The crazy part is that All my coworkers that have TMOBILE are the only ones who does NOT get any service. We all intend to cancel at some point, rather sooner than later. I know we work on the Sprint Campus, but what is the excuse as to why all the other providers, Crickett, Boost, etc seem to be able to use their phone. My phone number is 816 785-9822. If the customer service department is any good, then I am sure they will be able to find me in their system. 

40

To whom it may concern: I have summited an complaint on 09/26/2012 and called t-mobile and still you have not responded and I have asked to look over my account. I did not agree on the terms of texting on both line and I am being charge the wrong amount. My account was 49.99 in June 2012 I did not agree on a term of 59.99 ever. The agreement was 55.98 with free nights and weekends 1000 share minutes on both line t-mobile to t-mobile unlimited and free texting on one line and someone turn the contract around. I did not agree to this term of the contract you are billing me 59.99,and for the texting 5.00 dollars a line. I have been a loyal costomer for 9years and I just want to go back to the orginal terms before a new contract.
Sincerely,
Ms. Wanda Rodriguez

60

I have called t-mobile several times concerning that i get dropped calls and internet not working properly. They have sent me several phones and still have the same problem. My work require that I have a phone and internet, I informed the rep that I had to get another internet service because this one is not just working, they inturn told me to get my money back from the other company because theirs worked. 11/29/2012 I called back to inform t-mobile that still having the same problem after them telling me earlier was in a 4g network and had 3g phone needed to get 4g phone in which i did, I was also told that I was just in a bad area and if i had several phone with the same problem it would not work to do anything else. Now hearing that I think I should be reinburst for my services since i am in bad areanot being able to enjoy my services rather than be told to use wifi service why should i have to do this? I need my phone, internet. I think that I should be reinburst for my services since the problems have occured several months ago or reduce the cost of my services . It is really bad when no one wants to talk to you because of dropped calls and hav eto keep calling back for important information. What do you think. Please inform me of results.

60

I called in around oct.12 to say that I would be disconnecting my phone of 4054109673 at end of contract and authorizing the account to be superceded into my sister's name of Lori Morgan, agent told me if she called in before end of contract it would be superceded into her name and would be charged renewal fees, Sister calls in oct.25th, talks with agent, tells him that the account is to be superceded into her name and he even calls me and verifies my password and asks again if I am superceding accnt to her name, I advised yes and he sets her up with the two phones left on the accnt with one free month and two upgrades says he did credit check, but only puts permission for her to talk about accnt and pay bill, now sister tries to go get upgrade for phone and is told she has to pay a 400.00 dollar deposit when she was told otherwise by agent she spoke to on the 25th, Sister should not have to pay deposit, when was told she didn't have to and I shouldn't have to pay cancellation fees when it isn't supposed to be in my name at all and should have been superceded into her name on the 25th, so if the problem cannot be solved and she keep the accnt with no deposit then I want accnt cancelled and no cancellation fee for agent falsifying information, would like response as soon as possible please, have been customer for two years.

40

I got a collection call from a company that said I owed Tmobil $33.53 since January of this year. I told them they had the wrong number because I am still a Tmobil customer and my account is current. Besides that's not the amount that I pay. I never received a notification through regular mail, email, text message, voice mail or any other means of communication. It was then that I called Tmobil to let them know that they had given out my information to collectors in error. Customer service tells me I do have an old debt of that amount from a closed account. After thinking about it I realized that what they were talking about was a hotspot that I had purchased in October of 2011 that was supposed to have been added to my regular account and for some reason I still don't understand was not added but rather a separate account was created and I always had trouble with the bills. I finally decided I didn't need the hotspot and I wanted to close the account. I was told that the balance was going to be moved to my regular account along with the penalty for not waiting the contracted number of months (which I just finished paying through my regular account).

When I asked why they had sent me to collections instead of calling or writing to me and would have immediately paid the outstanding amount. I also asked why this amount was not transfered with the penalty to my regular account, the young woman (girl) at the other end told me that Tmobil just doesn't do that. That they had sent me statements many times and that since I was in collections Tmobil could not speak with me any more that I had to go through the collection company. I requested to speak to a manager and she wouldn't let me. When I insisted she said that the manager didn't want to speak with me because I had to call the collection company. I told her that if she didn't let me speak to a manager I would go to another phone company and she said there was nothing she could do.

I just got the second call from the collection company, I paid the $33.52. I'm getting ready to pay off whatever I owe you people and I'm switching to another cell phone carrier as soon as I find a decent deal. In the meantime I will tell everyone and in any way how Tmobil completely blew me away and didn't care about losing a customer. This is the second time I leave Tmobil. The first time it was because I was not getting a signal at work and at the time I had a sick mother at home and a daughter who was a freshman in college away from home and I needed them both to have access to me. After 6 months of working with Tmobil to find out why I had no signal in that building when everyone else was ok, I had to leave because I was told that nothing could be done. I had to pay the penalty then and I guess I'll pay it now also but believe me, Tmobil will NEVER have me as a customer again, no matter what.

If you care to speak with me (and I doubt that) you can reach me at 786-554-4870

60

We need to break our contract and want to pay no charges due to poor reception. I was in a auto accident on 10/2/2012. I had to call for help and was unable to get reception here in phoenix,az!!!!!!! The other man involved in the accident was able to call 911. I could not call my daughter or Geico without my call being cancelled as is most all of my calls that I make everyday. I hate it, it is rediculous that I have to keep calling people back due to poor reception and now that I had something dangerous happen in my life when I was in the auto accident, it made me realize that I have to cancel T-mobile ASAP. please help us. my daughter Melanie Walker has the contract and I am on the contract with her. Contract # is 833380560. thankyou jeanne anderson

20

I have been a customer of T-mobile for the past 7 years. I recently went into the store to merge someones line with my phone plan. I also wished to switch plans because of the value and the usage needs. I should advise that I have had five lines under tmobile plan for the entire time of my service there. When I went into the store the representitives were very helpful. although after two hours in the store hassling with cutomer service over the phone, they reluctantly told me that they would call me at a later date and time after they reviewed my account to see if the lines could be merged. The reason they gave me at that point was that my recent banktrupcy casued a problem. I dont know why this caused a problem, being as though I have had this service for years prior to the filing and my tmobile account was not part of the banktrupcy. I also advised them that after replacing an expensive phone 4 times under the insurance and or manufactureres defect, I wished to purchase a new phone. Under the value plan that I wished to switch to, the phone would be able to be financed. I was told that certain plans have different ways of upgrading the phones, and this particular plan gave me the advantage of finacing with some money down for the phone. The customer service told me that they would contact me in a few days with a determination as to weather or not I would be able to merge someines line with my own.

A few fays later, they contacted me stating that they were able to merge my lines despite the fact of my recent banktrupcy. I was satisfied and shortly therafter I went into the store to purchase a new phone under the finance agreement that is allowed by my value plan. I was then told that I could not purchase the phone under the finance agreement because of my banktrupcy. I was not told this when I was first advised of the value plan, and the customer service individuals were well aware of my banktrupcy. I then contacted customer service several different times thereafter, in an attmept to sort out the reasons why I was not able to purchase a phone. I was simply told I could not because of the banktrupcy. I then inquired as to switiching back to my original service plan, one that allows the customer to upgrade their current phone for a discounted price, instead of finacing the phone. I was told that I cannot switch back to the original plan, apparently due to the banktrupcy, which I was under when I filed. I was also informed that upon being switched to the new service plan, they automatically renewed my contracts on all the lines, which at the time were out of contract. The customer service rep then advised that since I had a banktrupcy I was technically not eligble for a renewal of contracts on any of those lines and that they should not have been renewed. I am requesting that my contracts be reverted to their original status, which would mark them "out of contract" so that I may cancel them and move to another provider. With the current status that I am under I am using an outdated phone that does not work properly and other lines under my plan also have the same problem, and I am unable to replace the phones or switch plans due to the convivng service of Tmobile, because I was not advised of any of these stipulations before making changes to my account.

Please review my complaint and return an answer in a timely fashion. Thank you for your consideration.

60

i went to t-mobile store at mall in el centro ca,92227 and they had a special buy a galaxy.2 phone with 2 year contract and get 150.00 rebate back so i did that was in10-31-11 and till this day have not got no rebate and cannot get a hold of fernando nor the manager to ask what is going on they even put my wifes phone on a contract when they were told we did not want a contract we did not no they had put her phone on contract till i went to shut it off and was told it would cost me 200.00 to shut off because of contract they are a bunch of rip offs

60

After speaking to a T-Mobile representative on the phone, October 8, 2012, I was informed that my contract on (580) 819-1859 was changed from a month-to-month contract to a limited contract expiring in March 2013. The contract on my primary phone (580) 819-0715 is to expire in November 2012. I was told that due to a $200 credit given in March of 2011 that the contract on the -1859 number was thereby changed from the November expiration to March 2013 expiration. This was done without my permission and it was also done without anyone from T-Mobile explaining it to me at that time or any time since. I renewed my contract in November 2010 because I had been advised that T-Mobile was planning to merge with AT &T. Since this merger did not take place I am not satisfied with the service I get with my phones because (a) I have only "G" service instead of the 3G or 4G that was anticipated (b) cannot receive emails promptly in all areas unless I am within close range of a tower (c) cannot get on the internet in many areas because a signal is not strong enough or not available and there are many "dead spots". The bottom line is that my contract for BOTH phones and phone lines should expire in November 2012, not one in November 2012 and the other in March 2013 because the changes made were done without my permission. Please resolve this matter at the earliest possible time prior to the expiration of the November 2012 timeline.

20

i have been a customer with t-mobil for a long time. i have always paid my bills on time. on aug 12 2011 i went in to the t-mobil store on federal highway in boca raton fli spoke to dereck who was the manager of the store at that time. he told me about a plan to reduce my payments by adding another phone line and phone.

i told him at that time that i did not want another line but he insisted and i told him i would go home and discuss it with my husband and he said don't take it- i went back to that store and told him i didnot want another phone or line and he kept insisting that i take it. he was transferred to aventura t-mobil store and i kept calling billing and going to various stores to take off the third phone line and to get credit for paying so my credit wouldnot be harmed.

i am discusted and want to leave t-mobil all together. i will do whatever it takes to not be harmed by all this terrible experience. t-mobil has commited fraud against me if you look up my history you will see that i have been paying anyway to not destroy my credit.

please read all the notes and tell me what i should do to get credit back from overpaying and for not being able to pay my original fee that was less than i am paying now. my husband is friends with pam bondi and a consultant with the state of fla. i will invole them if i have to.

40

My name is Colette Francois on 2/20/2013 i call t-mobile to go on your no contract for $ 50 per line when one of your workers convince me to stay on your contract for $79 a month with the same plan that i had . then i ask him him about getting new phones for my husband and son he said that it would be $10 different and then whatever he did he said that if i go to t-mobile or by the phone throw him i would only pay the differents at the store with no addition to my bill.I went to the store on hollywood blvd in fl and then they were charging me $15 per each line which was not part of my deal with your worker.

I did not want a contract with T-mobile but because of the deal i took it . if i am not able i would like to get out of the contract . Whenever you call it tells you that you a being recorded please go through my recorded and give me the deal i was promised or out of contract .I have being with T-mobile 2009 and a good customer . My contract ended in december 2012 and now i am force into a contract when i want something else.

20

I want my money reimbursed, as I was not told that if I paid my bill to the person I was talking to I was being charged for it. I want my money reimbursed by next billing cycle.



Disclaimer: This complaint was submitted by connie cowens on 08/31/2013 at IP address 50.83.96.101 using our T Mobile complaint form. This opinions contained in this T Mobile customer review titled, "Over Billed" do not reflect the opinions of this website.

20

On Nov. 1,2012 I entered a contract with T-Mobil it had two phones and two years during the first two weeks I returned to the store with my phone that kept getting the message emergency calls only they took the battery out and said that the phone needed to be reset it worked for a day then it happened for several days which I kept taking the battery out to reset the phone at least once a day I returned to the store two more times and then on Nov 27, they finally said I could get a new phone and ordered it and I would have it by Friday Nov. 30. It did not arrive. On Nov 1 the manager of the store gave me his business card with a note on the back that he would waive the activation fee and told me when I pay the bill that he would credit my account one activation fee when I went he was not there they told me to call after I paid the bill and he would take care of it. I called the store four times before he finally answered me and promised me he would take care of it on that day which was Nov. 30. He did not as a result on Dec. 2 my service was suspended and after four calls and three hours on the phone from home I was promised that my service would be restored it was not. After two trips back to the store I was promised that my service would be restored and it was. The phone is supposed to arrive on Dec. 3. I still am very dissatisfied with the whole company and the service provided to me I would like to cancel the contract on one of these phones if not both with out penalty or fees. I feel that the service from start to finish was very poor and filled out a survey stating this. I did not have this contract long enough to damage any of the phones and I would like to be reimbersed for the phone that I would like to return and cancel the contract on.

20

I hope someone will read this and respond. I am sending this email to report how your company, T-Mobile deceived us after promising a price and then changing it to higher rate. I have been with T-Mobile for 6 years and was extremely disappointed with the way they treated me. Until two weeks back I had a family plan with 3 phones with 1000 minutes of talk time and 200mb data on 1 phone. I was paying $69.99 plus taxes.

I wanted to add another phone so I called last week. I talked to customer loyalty department person and since I have been with T-mobile for so long he said he is going to give me special deal that is for 4 lines including 1000 minutes, unlimited texting and 200mb data on all the 4 lines for $109.99 after $10 discount every month for 22 months. When I heard the price I said okay and he also upgraded the phones for two lines and he made me go through the system to sign contract.

After 3 days when I logged into my account the price was totally different I called the customer service, they transferred me to the loyalty department. I talked to a guy named chris, he said he will take care and gave me another $5 discount. So the price came down to $105 for the first three months and 109.99 for the next months. Again when I logged into my account after two days the price was different. Again third time I talked to loyalty department and this time I was talking to lady named vicky.

She said she will take care and since I was very frustrated with all this she gave me another $5 discount and the monthly total came down to $99.99 for the next 22 months. I asked her to put a note in the account saying this is what my monthly bill will be before the taxes.

I asked her about this at least 5 to 6 times to make sure this is my final price and she said $99.99 is the price. After couple of days when I checked online the price was about $130+. I was really furious because we already had received the phones and were in the process of getting them ready to use them. When I called the tone of the people changed when I said I have received the phones already.

Though they could see the note from Vicky they refused to give us the price she had put in her note. You guys knew that we had received the phones and we are stuck so your people changed their tone. When I requested them to cancel my change in contract and revert it back to the old one, initially they threatened us that we will have to pay $200 but later said that we could cancel it just by sending the phones back. I don't want to take the responsibility to send it back because I don't want to be responsible if it gets lost in the mail.

If you want us to go and return it to one of the T-Mobile stores near us, I will do that. I would appreciate if someone reviews my account and calls me. T-mobile records all the conversations, that is what your system says when we call. Whoever sees this email please listen to those records and let us know what is going on.

40

I recently ended my service with T-Mobile. My family had been a loyal customer for many many years. Unfortunately our service became so bad we had to switch services. My contract had been expired since August of 2012, and my daughters was not to expire for several months. I decided to go ahead and pay the 200.00 dollars to get her out of her contract. We did call and verify this! Now I have recieved my last bill, and T-Mobile is charging me 200.00 for my number as well. Please look in to this for me.

Thank You.

20

I was out of the country for a long time and I requested T-Mobile t0 temporarily stop the service for my cell phone because I cannot use it outside US. When I came back on Oct. 8, 2012 I decided to cancel the service, because my daughter gave me a 3G I-phone and included me in her plan with other carrier or other company, and I wanted to use the same cell No. that I have before with T-Mobile. I called the customer care today, Oct. 27, 2012, and I spoke to a 1st customer care and to a 2nd customer care and complaint about the above mentioned charge. These 2 customer cares told me that the charge of $79.02 is for reactivating the service to my cell phone to be able to transfer the same cell no. to another carrier. The 2nd customer care switched me over to a 3rd customer care, and I continued to complaint and dispute the amount because the T-Mobile never told me about that there would be a charge of $79.02 which is equivalent to a monthly charge.

20

Good afternoon. We have been very good customers for 10 years. On March 19th I went into the local TMobile store to check my acct. I was told there were things that could be done to lower my payment which I was grateful for . Upon making the changes I left the store. Now I have come to find that a two year contract was added due to the changes I made that March day. I would like that to be lifted please. I did not understand that that was part of the deal. We have been supportive of your services for ten years and hope to continue once this is corrected. Thanks for your time and attention. Alison Ross acct#328420342 cell 7064425640 home7066601645

20

to whom this may concern i hv three contracts with t-mobile .two are phones and 1 broadband. pls i beg of you to look at my contracts and see that i was deceived.my broadband was extended another 2 years without any change in contract.. my phone {334-315-1348 } i was tricked into a contract when in fact i just finished a contract.

i was told that if i pd 21.00 + dollars through my card i could get the samsung galaxy2 with a two year contract. there was no mention of the rest of the money had to paid at a later date.so i excepted. i knew i could'nt afford to pay that much money which caused me hardship. so either i pay or get my phone cut off .

now i am so hurt i feel tmobile has a gun to my head and robbing me, i called back in to talk with t mobil and they spreaded my my pyments over the year of 30.00 a month and i was undre the impression that i was finish with the phone. -----somebody pls help me i'm drowning

40

After over ayear of price inconsistecies lve call 2 or three times a month becauses have nevwr received the proper pricingl was promi2012sed 9/12 .l spoke to nicole in loyalty prices they fianally gave me a discount said l should havegotten a text message and gave 100. Discount our conversatios with pricing and the breakdown were repeated multiple times also said had Nicole at loyalty repeat it more then3x. My price is supposed to be wit h taxea and line fees with one hanset protectin and overseas 4$ with a 10 loyalty discount
It made the pricing appox.216.28unless there are 411 or overseas calls. After numerous attempts to rectify onmy behalf l spoke to aoter rude agnow it was gres employee who said that my contract had been changed to a more costly one and said l would be recieving almore expensive bill in feb 2014.l paid the bill on the phoe after all the proper pricicing was supposedly in place when l saw the bill it was higher n there wasnt the discount only to be tricked again. I repeatedlly said i this call recorded. Nicole said yes but apparently didnt leave any notes.l told them lynn who said thats for our purposes only.Wow having majpr med problems .lve already send an e mail to contract review after 21 days l saying its the wrong acct number and called and repid1320508 said to go this route.my acc#327259241 Barefoot republic of myrtle beach inc. 7863017770 8434509928 8434551470 8434551396 8434551671PLSE RESPOND TO 8434551470 OR 7863017770 asaor email sharr.999@gmail.com

40

moved to north carolina .had limited service . went to tmobile store (said phone was damaged by water) purchaced a new phone.still had same problems with service.went back to tmobile store .said they would swap out gallaxy phone for a cheap my touch phone.said again was damaged by water.) lie phone was out of the box and used with same problems showing up. took pictures of phones no service next to phone with service and showing my phone # with phone. I am paying for 4g service unlimited data and text on all phones. not to mention was charged to down grade a gallaxy phone to a my touch.

In my opinion tmobile is in breach of contract and if nothing is done about it I will start legal action.

40

I've been with Tmobile since 2009. I initially had 3 lines. On October 2012 I purchased my daughter a phone for her birthday 10/06/12. I have been overcharged tremendously. My bills overages were $300.-$400 over the normal high price of $250. per month. My phone has been disconnected several times for no reason even after I have paid it already. Every month a representative from the overages department contacts me to let me know of these extra charges. It's because another representative calls to tell me, since one line didn't go over 500 minutes that I didn't need unlimited. Therefore it's changed. The next month the representative calls me to tell me my overages are over $400.! It's like it's a set up. I've always wanted unlimited because I have teenagers. It's a shame how they charge you so much and make you pay for it. Because for the past 2 years (it's documented) I've had to call at least every month. So now I'm moving to verizon, Tmobile tells me I have to pay $200. For each line. I've had no reason to renew any contracts but the new phone purchased. So why? The representative Chad told me he didn't see any reason why I would have had to renew a contract. The way they have been treating me they should let me go for free! Im past frustrated with Tmobile. I don't mind paying what I owe but i will not be taken advantage of anymore. Erica Marshall 912-272-0089

20

Whom may concern T-Mobile,we have had your service for years and years,we having no good connection in our area nor going from work to home;our services drops us everywhere.At home we have one bar if that,if you hold your head right.With my job as a nurse I gotta have services,and really bothers me I don't,Your alls responsilbity to get more towers out everywhere or something.I(We) have called numerous times re: this issue.Our contract is up in Sept anyways.We want out of this contract to better serve my line of work.Please hope this will help cancel our contract. As a nurse and beening on call and don't have single,is a threat to my job!!We would like to get out of T-Mobile Contract ASAP Thank You Millie

40

At the time of purchase nor when I returned the T Mobile HOT SPOT to your new Brentwood Piaza store located in Cincinnati OH,was I ever made aware that I was under a two year agreement .Since I'm an eldely man on a fixed income. I knew it would be difficult to afford an increase for such an extended time. I truly regret the misunderstanding. I love my T Mobile service. I really appreciate you resolving this issue .So I can have a corrected bill in Feb.

20

I recently went to my local t-Mobile store to pay my bill. The salesperson said I had to upgrade my flex pay plan. This plan did not have a contract and that is why I chose it. The salesperson said nothing would change. Well now I pay a lot more a month and was told by customer service that I have a contract, two things I never would have agreed to. Even more frustrating is your told to go to contractreview@t-mobile.com and there is no such site but there are a lot of people complaining I don't even know if this email will go to T-Mobile. I want out.

20

I called in to T-mobile on aug 12, 2012 to add a new line to my account; the line is ending in 5390 and the gentleman who assisted told me that my bill would be $45 + tax including the monthly installment amount. After reviewing my bill it shows that the bill would be $47 + the installment + tax!! That's not what I was told!! This line that i added was with Straight Talk and we were paying $45 every month for unlimited talk, text, web! I specifically told the representative that if he can keep the bill to the same amount then I would add the line. I did not want to incur further charges!! Please review the conversation we had on Aug 12th and fix this!! Otherwise I will pull ALL four lines from T-Mobile and go back to Smart Talk. I've been a T-Mobile customers for years so PLEASE fix this!!!

60

I called regarding a new phone that I purchased was not working properly. I was told by the t-mobile represenative to go down to UPS and mail back. I did just that and now because the represenative didnt tell me to get a tracking number, my phone is lost and they will not replace a phone that I already paid for. I have been on the phone with Loyality Departent and Accounts several time and it ending up a waste of time as they keep telling me to wait another 3-7 days to see if it shows up at their warehouse. I have been given wrong information, and not it is my fault. Who is the T-mobile expert here? I did what I was told to do. I have a recept showing I mailed the phone but that isnt good enough. Bottom line, if they cant find it, I have to pay for another 600.00 dollar cell phone. Shame on them as I have been with t-mobile since 2003.

20

This is My 2nd e-mail to contract review. to address this. I sent an e-mail advising T-Mobile Iwould be canceling my phone sevice. Reason poor phone. sevice. not able to use my sl phone. at home. It has been verified. by your Tech that T-mobile has a problem in our area. I canceled 091/09/13. I will not be paying the $200.00 cancelation fee per line. 3 lines $600.00. I don't fell I should pay for poor serice. I await your reply. Mobile #. Account # 850737498. PS if I am charged for the cancelation fee. I will take T moblie to small claims court.

40

The reason why i am written this matter is because i want to solve an inconvenience that i am having with my phone. I sent my phone for a replacement like 15 days ago and I don't have any answer from T-mobile since the day that i sent the phone. I have been calling many times and they always give me the same answer what is a little frustrate to me because apparently the didn't know anything about the phone.

They received the phone on December 6, and i was supposed to get the replacement back 10 day ago maximum but it passed more days, and they didn't tell me why I didn't received my phone yet. Please i would like you to try to solve this problem or otherwise I will have to be in the position of demand the T-mobile corporation company. Below is all the information that you guys would need in order to help me to solve this problem if you need other information please contact me.

Order # 193072133
Order date : 11/30/2012
Sender method : UPS CONFIRMATION # 1z0xw3041219519459

20

My wife and I were with T Mobile for 2 years and we where looking to make a move back to Verizon because the cell service was better. We had been to a local store to get a phone fixed and the girl at the counter said she could save us some money by changing our plan to less minutes. We agreed, but she never told us our contract would change. Then I was at the store to get a new phone and was told to wait since our contract was ending in September.

September came around and we changed service and payed I final bill with T - Mobile. Well, we received a bill this month for $631.50. They say that our contract was extended do to our change in minutes and we where charged for early termination and a final month of billing. I am pissed and t- mobile can go f- off for all I care. They refuse to listen, even though we haven't missed a payment in 2 years . What do I do?

I tried to upgrade my contract with target mobile. I was very clear I liked my plan and did not want to change it. I had a unlimited data plan for 2 phones 10$ a month each. They send the phones and before they get here I recheck my plam on the t mobile site and they have me getting charged 30$ for data on EACH phone. I cancel the next day. They now say I only have 200mb on each. They lose a phone and will not change the phones back and say there is no unlimited plan. I say well it is on my bill, black and white and I have had it for several months. They both sound like they are in India, target mobile and t mobile. worst customer service I have ever had.

I am T-mobile coustomer for a long time. since I start with t-mobile used to good but my last bill payment make me very upset becaue very month i paid around 75 dollars according to my usage but my last payment is 115 I don't know how come to reach my bill like this .I call coustomer service and talk Patric and explaned him everything and he told me that i am use data and interational call and text. first of all i never use interate on my phone because i have lap top and use all the time and also every month i pay 14.99 for unlimtted text for domostic and interational and i didn't made interational call like cost me on posted on my bill . i don't know how all this thing come to my bill.

I really upset about this thing and my contarct will be over after one month at january and will contact other wirless company which have good service and even fair price.I would like to say please give good and afir service for the coustomer that is the way to keep your customer.

60

Changed form T-Mobile to another carrier back in September 2010, ported the numbers and called their customer service to follow up on the cancellation. Told I would have to pay one more more of service and paid that bill. Now twelve months later receive a call from collections company MCM that I owe two addtional months. Called to complain and confirm my call. They tell me I also called in December to cancel. Did not make that call but someone noted that we did. Can you say "fraudulent internal activities". Never received any billing notices or past due invoices just a collections call.

Hard to dispute once they send to collections they will not work with you. No wonder there was no customers in the store that day but AT& T was sure packing them in. Now I can see why after reading of all the complaints. I changed from t-mobile (after 8 years) because u could never get a hold of customer service without spending 20-30 minutes talking to a computer.after i changed I wanted to pay them the amount I owed. when I "SPOKE" to a cse to make the payment they told me I owed a lot more. however, I had never seen an invoice..that said so.

The day I had changed service, was also the day,they disconnected my online account info, where I prolly could have seen that info. I requested an invoice so I could see what the charge was,,and was told..no can do..if I wanted an invoice.. I should stand in line at local t-mobile office.. Not only do I live in a rural area in hawaii, but I also dont have the time...

I've been a loyal customer with T mobile for the past 6 years with 2 lines of service. I was late on a payment & both lines were disconnected. I made the payment in the same day to have the services turned back on. When I opened my next bill there was an extra $20 fee for me to pay on each line which made a total of $40 to pay. This is a huge amount especially during a time like this where some people such as myself have been effected by the economy & every penny counts. I immediately called to complain about the bill & that is how I found out about T Mobile's new restoration fee.

I was never warned nor did I receive a letter in the mail about their new policy. I don't understand why T mobile customers were not pre-warned of a new policy that they knew would effect so many of their customers. The customer service rep did not care & it was actually the worst I've ever received! I am now canceling my service & will be looking for a new phone provider that is upfront with the fees they will be charging me so that I don't have the shock of opening my phone bill for hidden charges!

60

My name is Perry Connor and my phone # is (407)929-8945. On Apr. 8th,2013 ,The phone # (407)929-2804 on my account called T- Mobile and took their # off my account without my knowledge and without my security code. I called T-Mobile and talked to Benjamin about it on the 9th of April,2013. Iwant T-Mobile to waive the $200.00 contract termination fee, due to me not knowing and my security code not being used to protect me. Thank you for your understanding and cooperation in this matter.
PERRY CONNOR

20

Since moving to Ocala, FL in Aug I have had terrible reception on my cell phone and my web stick. I would drop calls, not receive calls and get kicked off the internet. I called and complained to customer service at least 4 times and chatted online twice trying to resolve the problem with no success and terrible customer service. I was instructed to do a master reset 3 times with no success. I was even told that they would send me a new phone which did not happend . Twice I was told a supervisor would return my phone call to discuss conpensation for the inconvenience. That also didn't happend. I fell as though I have gotten the run around and am paying for a service that I can not use. T-Mobile promises excellent coverage with 4G speed but that does not describe my service with T-Mobile. I would like to cancel my contract with no early terminatin fees due to lack of coverage.

20

I got my phones for a promotion the i see in tv"2 phones for 49.99 each time unlimited w/ no contract. My daughter and me went to the t-mobile location and we got our cellphones. the bills started to come very high i don't know why, and at that time it was impossible for me to pay so i cancelled 1 device, any ways i was not supposed to pay any charges because i did not have a "contract" and now i owe almost 600 dollars because i cancelled my device. i tried to take back my regular plan to avoid that charge but they said that i have a contract and i have to pay that amount even if i decide to come back and i want to see that contract, I clearly do not remember signing any type of contract, and when they were going to finally show me the contract, they stated that they could not find the key to the drawer where they have the contracts. Please Help me i do not have the money to pay this amount for the supposable "contract".

20

I wanted to change my plan for unlimited talk-Internet and texting a pack of $55.00 per month because my daughter has the same plan and she pays $58.00 including taxes. When I called customer services a Mr. Roy D. 1212145 took care of me telling me he could change my plan as I requested because I am a very valuable customer .

He told me that I can go to T.Mobil offfice get a smart phone in instalments my phone bill will be $58.00 andcents which I cannot remember and can get a month free of charge and that I will not see a bill until March 20013 if I accept a contract of 2 years.I decided it sounded good since I have been with T.Mobil for years paying my bill every month on time for more than 2 years.

I went on Saturday 5th of January 2013 to mt T.Mobile office where i pay my bill every month in Waukegan to find out that this man liad to me because I was told that it was not true what Mr. Roy D. told me . If I wanted text and internet I have to pay #10.00 more on top of #59.63 to get the services I wanted.

I think it is ashame of someone to lia to an elder person just to let me accept a contract and not get the services I request. Ashame of T/Mobile representative. I want ot back to my the plan my daughter has prepaid plan of Unlimited talk-internet and text of $55.00 per month or I donot care to cancel and go to another company .

I will place the complain to somebody that can help me . Do you want to lose my business? Please take care of the situation as soon as possible. Thanks.

20

Back in April 2012 I called T-Mobile to ask them about reducing my plan and bill because I could no longer afford $80 a month. The gentleman that I spoke with told me that could easily be done. He reduced my plan and my bill to $56 a month. In doing this I thought that I could make it to November 2012, because that is when my contract ends. Well here it is November and I call T-Mobile to ask them when my contract will end, and I was told that it would end in 2014. I was not told that I can remember, that by reducing my bill and plan automatically stuck me in another two year contract. I was in hope that I could go to a $50 a month plan without a contract. If the gentleman did tell me that I was in another 2 year contract, than I apologize, if he did not then I would like out of this contract. Right now I am not happy at all with T-Mobile, after being an 8 year customer. I hope that they will respond to me within 10 days like I was told that they will do.

40

On December 14, 2012 I was in the IPhone store in New Haven going to purchase an IPhone. I called Tmobile and was talking with them of the change i was about to make. Tmobile customer service Representative(Desmond) told me that he had an offer. If I was to renew my contract on that day Dec. 14, 2013 he would credit me one month free and i will receive an IPhone in January 2013, which he did credit my account and now today i am being told that Tmobile has not launch with IPhone and there is no IPhone available. My concern is I renewed my contract for two more years under false prefixes that i would receive an IPhone with the one month credit and the same unlimited data plan that i have. I have been a loyal customer of Tmobile and right now I far beyond mad or upset. I am a pissed off customer. I am looking for my contract to be put back to March of 2013 at then i would make my decision to stay with you or not.

20

I spent over two hours on the phone with Vesta T-Mobile simply to inquire on why my credit card was charged yet I am not getting service. I was transferred over 6 times and when I spoke with the supervisor Al (Ref # 0119) to ask about this issue, he just told me to call my bank and then tried to hang up. When I explained to him that it was his company T-Mobile that charged me, he again just told me to call my bank and that it was not his problem. He said that I'm wasting his time. I have never spoke with someone in payment central that was as rude and impolite as he.

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