Sony Customer Service
Rated 2.1 of 5 Stars
Based on 137 Complaints

Contact Sony Corporate

Toll free phone number: 212-833-6722

Sony Corporation (www.sony.com) is a multifaceted international conglomerate of electronics, media and entertainment. There are two major divisions, Sony Corporation and Sony Computer Entertainment America, Inc. According to hoover.com, revenues for 2015 were reported as US 68 billion, down from 2011 report of US 86 billion. Sony employs over 131,000 and is publicly traded on the NYSE:SNE.

If you need to contact Sony for customer service, the main number to call is 1-800-222-7669. It has been suggested that you press “0” three times, ignoring the ‘error’ message. If you would like to contact the American CEO, you may address postal correspondence to Michael Lynton at one of two addresses. Sony Corporation of America, 550 Madison Avenue #3, New York, NY 10022 and the corporate phone number is 212-833-6800.

Sony Computer Entertainment American, Inc has a postal address of 10075 Barnes Canyon Rd., San Diego, CA 92121. The main Sony Corporation headquarters is in Tokyo, Japan and the CEO there is Kazuo Hirai. Common issues with the company include rude employees, electronics problems, and refund delays.

Founded in 1946 by Akio Morita and Masaru Ibuku the Sony mission is: ‘everything we do is to move you emotionally’ or ‘inspire and fulfill your curiosity’. Another ‘by line’ is creating unique new cultures and experiences. You may scroll down and find this inside story on design inspiration of interest. Social media presence may be found on Facebook, Twitter, Linkedin and YouTube.


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Sony Contact Information

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  • Sony headquarters address

    • 550 Madison Avenue
    • New York
    • NY 10022
    • United States
  • Company website

  • 1-800 phone number

    212-833-6722
  • Better Business Bureau rating

    A-
  • Customer service hours

    24 hours a day online

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Top Sony Complaints

Browse more than 137 reviews submitted so far

20

My tv (4k ultra hd smart TV) is less than a year old and it went out (black screen), I called Sony customer service on Monday Dec.12, 2016 and they tried to help me to reboot the Tv set and they were unsuccessful. The rep that was helping me Mr Benji told me that my TV was going to have to repaired and gave me an event # E64392053 and that someone would call me back within 2 days. I called costumer service back on Saturday Dec.17 2016 since I had not been contacted by anyone and it had been more than the 2 days they told me to wait.

Mr Mark told me that Consignment Tv was in-charge of my tv repair and gave me their phone number. when I called consignment tv they tell me that yes they have my case but that the part needed still hasn't been shipped so they have no idea on how long it an take for them to come out and fix the tv. I don't see why it is taking so long to order and ship a part for a new TV. My Wife is frustrated and says she hopes you have a Marry Christmas and Happy New Year because she won't .

20

When i first went into the Sony shop in Long Eaton, Nottingham to look at contract phones I was told by the rep at the time that the sony aqua 4 was the best mobile going, I therefore took a contract out on one. I had only had the phone for a few months and it started to go wrong. I took it back to the shop and they had a look but they were unable to get it to work, they then sent it away and they gave me a temporary one, which to be honest was just a basic phone and was not that good. A week or so later I got the phone back, after only having it back for a couple of days and the same problem occurred.

I therefore had to take it back to the shop and they sent it off again; this had now this happened 3 to 4 times with this phone and I was really getting fed up with this. In the end they said they could not repair it so they sent me a new one, which I thought would be the end of the problem being as they phone was "supposedly the best on the market". However when I was on holiday last week the new phone sudden packed up all together; it would not turn on or even charge, this meant I had to go all holiday without being able to take any photos or videos.

Immediately on return from holiday I once again returned to the shop again and they have had to send it off again, I informed them that I have lost all confidence with this phone and the shop, I also told the rep in the shop that I did not want the same phone again to be told that I "haven't got much choice, if its repaired they will send it back" I am extremely unhappy with this phone not to mention the service!,and because its me that is paying the monthly contract I think i should have a choice on what mobile I pay for, I have had to waste time and money going back and forth to the shop to be fobbed off.

I thought Sony was a professional company, however I have not had any sort of compensation for any of the inconvenience I have had. I can honestly say this is the worst service I have ever received from what should be a professional business.

40

I sent my Sony Xperia for repairs on the 23/08 to Sony headquarters for repairs. I did not receive any communicate advising me what was going on. I had to keep phoning his branch and make a personal visit to get feedback. The service from the manager was very poor. The phone came back to the branch 3 weeks later and they failed to notify me it was back. On my follow up 3 days after it was returned to them, they informed it was back and repaired. I received the phone the next day to discover that it was not working. refused to come on.

I called them back and the manager could not assist and merely said bring it back or suggested I take it to the repair centre which I did. The phone was then taken in for another week and has now come back a week later still not repaired. I am being told that they cannot repair as they are franchised and the initial repair was at a different repair centre. however during the week I received messaged advising the phone was being repaired and spares were ordered and it was sent to Jhb. I am totally annoyed with Sony customer service as nobody seems to be able to assist and I must specify that this phone has gone in 4 times for repairs is always problematic. Now its more than 1 month later and the phone is not fixed and I have to send it again.

60

I purchased a Sony television online, from Walmart. Since I had the tv ( one year in July) there has been a delay in the remote to the tv. The action does not work until seconds after you press the buttons. They decided to send me another remote. The remote they sent me was a little faster but still delayed. Now they have decided to send me a repair man to fix the problem. However they require me to remove the tv from the mount. I explained to Sony several times that I can't remove the tv from the mount because of a medical condition. They told me that is the only option I have. So now I am stuck with a dysfunctional tv. I apologize that I have no one to help me remove the tv from the mount. I don't know when I can find the help. Why can't they just exchange the tv? Or get a refund?

60

My 6 month old television is out and Sony apparently wants me to work on it myself rather than warranty their product. Your process is not satisfactory to consumer needs. This leads me to believe that you would rather wear your customers out with a long process rather than just service the product. I am not a tech savy person and I do not have time to do what your service people need to do in the first place. Given this I do not believe I will ever buy another Sony product.

40

I purchased a ps3 for my granddaughter for christmas and she played it exactly 8 times and it quit working. Fortunately, I had purchased the insurance to repair. They have had it since 02/29/16. When I have called, they said it would be sent out in 3-5days and the last call which was 4/29/16 they said they didn't know when it would be sent out. I purchased this system in good faith and they have had plenty of time to repair. I want this system repaired immediately or replaced. This is unacceptable to me.

60

I bought a Sony nex 7 with several lenses on January 2015 the camera stop taking pictures. I send the camera for repair at digital Image repair center . these company charged me around $345.00 to fix the camera. I went to Archaeological sites in Mexico and my camera nex 7 never work. your customer department gave me an electronic number E60930432 and it was unable to send any information to your costumer department. Sony had in the pass good reputation caring about Sony Brand Name now is no longer keeping the quality. I have 2 choices. Repair my camera or change for one similar or equal. Receive my nex 7 as 50% and buy a new one that work with all my lenses it is much investment in a camera and lenses.

60

Four years ago I purchased a Sony Cybershot 16.2, camera. It has produced excellent photos on numerous vacations, however, when I went to use it today, and after charging it overnight, it has stopped working. Is four years about the limit of your camera's operations?

80

I bought a Sony Blue-Ray DVD player from Wal-Mart, which with taxes cost me $94.o6, but due to my age (69 yrs.. old) I'm not to high-tech mentally knowledgeable to program the DVD player. So I made several toll free calls to Sony's technical-support centers, with each attempt, either it was an out dated phone number, or either I was hung upon immediately after some would answer the line. After several attempts, I finally just gave up. Oh yes, I also bought a 60 inch Sony TV that same day, but I'm taking both back, and will never again buy another Sony product.

40

I can't verify my ps4 preventing me from doing everything that the console is designed for resulting in me becoming quite frustrated and considering selling it. I get a message stating an email has been sent to me and telling me to check my inbox, but how can I check my inbox if I cant verify it.

60

Had issues with my Sony Z2 back in Oct 2015. Phone was slightly over one year warranty. Didn't offer me a courtesy extension. Phone started acting up again in Nov. Again no help cause phone was out of warranty. I emailed Sony about 100 times. Eventually sent phone away for repair. $100 for faulty battery - had they offered me the courtesy warranty extension I wouldn't have had the other issues.

60

I purchase a Sony Z 5 compact on the 27 DECEMBER 2015 And I was informed by the consultant that I can take pictures underwater. I did take pictures underwater and the phone switched off after viewing pictures. I took it in on the 2 January 2016. And the form was completed and I was told the warranty has been voided. Imei no 354282074631264 reason being water went through the charger port and mtn tells me water went through and charging port. This phone is water proof all ports were sealed and the charging part has no seal. so how can it be any fault of mine.. I have yet not received proper feedback to the exact fault on the phone. Disgusted with the pathetic service both from Mtn and Sony.

40

After 18 months of owning my ps4 it stopped reading disc. It's never been damaged and the disc are brand new. Of course this happens soon as my warranty is up ! Sony told me I could pay $150 to get it repaired but why should I have to pay for something that I didn't break. The product is defected and Sony is aware but refuse to fix the problem! I've spent $600 on this game. For it to break in under 2 years. This has happen to me and half the people I know that own PS4. This is wrong and something needs to be done.

60

My PS3 suddenly stopped playing disk games for some reason... & now i want to put my account on my dads PS3... My dad just recently passed away on 10-29-15 at about 11:00 PM & his PS3 is now mine... & my PS3 is junk so I need to put my account on my dads PS3 so i can play disk games again... if u need my PS3's SERIAL number it is SERIAL : CG219054191 - CECH 2001A & my PSN account is Wolf_Lover14 so please send me an email telling me what my password is so i can put my account on my dads PS3... please, I need to be able to play GTAV again. Thank-You.

40

Have Sony XBR65X850B Ultra HD TV bot in March 2015, cost over $2500. Saturday TV stopped working, no picture, no functions, no nothing. Called Sony, they are closed on weekends.
Called Monday morning, told to call back later or tomorrow as "the system is down". Called back 2 hours later, spoke with several broken English foreigners, was placed on hold several times for 5+ minutes, am now told that a pert is on order for my TV and someone will call me sometime. 1 hour, 7 minutes on this call. And we thought Comcast was bad, these people want to do business in the U.S., charge top dollar for their products, ignore problems, outsource their "service call centers" to some rathole and expect us to be happy. Last Sony product for me.

40

I regrettably brought a Sony Z3 Xperia Compact on contract at East rand mall, in March 2015. On the night of 3de of September, as I was busy on the internet the phone suddenly showed white lines on the screen and went black, I tried to switch the phone on and off but still nothing changed. I left the phone overnight, the next morning I switched the phone on, during the day the phone was working as normal. I set my alarm for the next day and put the phone on charge, that morning as I tried to switch off the alarm clock the phone screen will not work, after trying everything to get the alarm off I decided to leave the phone until the battery drained and switched off by itself. On the 5th of September I told one of your employees what happened, they booked it in and said they will get back to me in a few weeks.

About 3 weeks passed one of your employees phoned me saying that the phone can not be repaired, reason the phone has water damage. First of all I told the lady it is impossible to have water damaged when the phone wasn't even near water and secondly the phone is waterproof? Directly after my response they said then it must be physical damaged. How is this possible to say the phone has water damaged the one second and the next physical damaged ??
I ask her what physical damaged will that be : no the phone is cracked at the back she said the phone was not cracked when I returned it.

After countless arguments and fights the manager at the east rand mall and the repair centre said they will over view the matter after a few days a lady called is with the same story but now we have to pay R 2500 to repair the phone, which as the fault of this phone is factory faulted and not so called water/physical damaged. I have told them to sort out this mess as it is unacceptable until today I haven't heart a word from them.

I will not pay a cent further to this contract until this nonsense is resolved. I will not pay two years for a phone that I only had for +/- 5 months, if you keep by your soppy story about the so called damaged I will return the Vodacom contract sim card to your store so that you can stick your useless phone and service where ever you want it. I will never in my life again support Vodacom or Sony company, I will advice everyone I know to do the same as your staff and Vodacom customer service is pathetic to say the least!

40

My A77mk2 has gotten so hot 3 times that I can not touch it. It drains the batteries. I also have a grip. I sent the camera in when it was less than five months old with this problem. I was told nothing is wrong with it. Last month the camera got warm, and drained the batteries. Tonight I had to cancel a shoot, because it happened again only worse!!! It was so hot I had to let it cool to touch it. I am very disappointed, because I spent thousands buying Sony products, and have been satisfied. I will not wait until this camera melts. As hot as it got, it had to destroy internal parts. I depend upon a dependable camera, and this is my 4th from Sony. I can not afford to start over with a different camera brand, and I should have not to. I want a new camera. I am afraid to use this camera, and I should not pay almost $1000 for something less than a year old, and take the batteries out when not using. I am beyond upset. That my camera was not fixed correctly the first time. I do not trust Sony repairs. Either give me a new camera or if this camera burns me, I will contact every news channel I can find to share my Sony complaints.

40

I went to the Carrollton, Ky. Walmart to purchase a TV. I bought a 48" Sony, then went home to wait for my son to arrive and set it up. When we took it out of the box I noticed a bag containing the remote, elect.cord , and converter box had been opened. The TV had a crack going across the lower part of the screen. The books and paperwork were loose in the box. It was late so I had to wait until the next day to take it back. I live in Bedford,Ky. so it meant another trip to Carrollton.

The lady working Customer Service was not pleasant. I went to electronics and found the salesman from the day before. He said there were no more 48" Sonys. He did call the store in Lagrange, Ky. They had several. I had to wait until they inspected the broken TV. They were more interested in verifying the serial number than checking damage. They did refund the cost of the TV. Now I had to drive 25 miles to Lagrange. Arriving there I was told they had none. They didn't sell Sony and hadn't for years. The lady went in the back at my insistence and came out saying there were none.

I walked down the displays and stopped in front of a 48" Sony. She went in the back again and came out with one bearing my last name on it. I bought it, went home and when my son opened the box the books were in a plastic bag, The remote had its place in the Styrofoam, as did the converter and cords. It was apparent that the TV in Carrollton had been sold previously and brought back only to be put on the shelf and sold to me. It cost me a lot of extra driving on a day when the temperature was up in the nineties. I'm in my seventies and did not need all of this.

20

Back on March 17, 2015, I purchased a (15) pack of Sony CD-R blank 80-minute music discs. To date (5) of those discs have been defective. I've tried now for the past three days to speak or email someone who can help me with this problem. So far no one has done so and I've obtained a Customer Relations Ref. # confirming my complaint has been noted on the Sony customer service computer system. Yet no one has contacted me to help. So I'm using this site to document my problems or what it is worth. Can anyone assist me here?

60

I'm very disappointed in this company I brought my Sony vaio laptop from best buy at in 2009 well it was stolen out my car on my road trip to Texas I contacted Sony and was told without proof of purchase they can not help me even tho I registered it when I brought and called in tech support for it a few times so the fact that a police report which is law document is not good enough and it's nothing Sony can do I have lost all my pictures of my children I will not get back because best buy's system does not go all the way back to 2009 this is not fair or right that I'm being treated like the person who stole the my laptop all I have is a refence number and a I'm sorry I work for a pretty big company and will be merging with another company I will be sure to spread the word at my job to upper management to not support Sony in anyway because you have to keep the proof of purchase forever so thank you Sony for letting the bad people win while the actual customer get screwed.

20

Purchased a sony Experia phone one year ago on a 2 year contract from EE. To date this phone has not worked for more than the odd day or two. This has resulted in 4 returns to EE then a further 4 returns to their repair shop, numerous complaints to the EE complaints Dept who do not appear to have any input so far as their shops are concerned, and the shop refused to replace the phone. There complaints Dept referred us to Sony and the phone has just been returned to them for the 3rd time for repair, and I am not building my hopes up.

Financially, this has cost us 12x£21.00 rental 300 plus miles traveling to sort out at shop where purchased. Countless phone calls and having to buy another phone so we could use the Sim Card. Have managed to get details for the head person at EE but unable to get details of name and address to enable me to take the matter further with Sony.

40

I contacted Sony Customer Service to do a Factory reset on a Blu Ray player. The fist call was answered by a representative who had a problem understanding or hearing. I repeated my email address at least 6 times and he repeated it incorrectly each time. It took too long and was frustrating. I called back and got a female this time who informed me that their computer system was not working very well. She would send me an email . She was not able or willing to answer questions since I already had the email instructions she was re sending. She told me that there were other options available but did not offer to explain what those options were. I asked and was told that I would be offered a 15% discount on another unit. Increased sales has a component of a good product, good customer service , customer respect. I did not experience any of these with Sony. Needless to say my next purchase will not be a Sony!

40

On 11/23/2014, I bought a Sony Xperia Z3 of model no: D6603 mobile at sony online store. The delivery order no: is 700571399 and order number is 0004300036054804. Unfortunately, your product has not performed well 3 months after purchase. Its not turning on. I am disappointed because I contacted several customer care agents who tried to help me but things got even worse. At first it started to turn off and on frequently. But after doing things what support agents told me to do, it completely stopped working and its not turning on. To resolve the problem, I would appreciate your refund on my phone. Enclosed is a copy of my bill. I look forward to your reply and a resolution to my problem and will wait until tomorrow morning i.e., morning of 4/7/2015 before 11:00 AM before seeking the help from a consumer protection agency or the Better Business Bureau. Please contact me by email as I don't have any phone to use right now.

40

Watching tv last night. Left side went dark. Tech told us today, the LCD panel went out. We bought the TV 3/01/2014. Warranty out one month ago. Model KDL70R550A... Bought from Video Revolution in Tulsa Ok. Sony agreed to give us a 15% on a new TV. That is nothing. This TV is only 13 months old. We think we should get a new TV. If they don't last longer than that, why do you even make them? We will end up buying a new TV but never a Sony!!!! We have a very old Mitzubishi that still works great.

40

So my 1900 dollar 70 inch LED Sony tv decided to stop working, on a Saturday before my warranty expired. (22 March 2014). TV purchased from amazon. Amazon was very helpful even calling sony for me! however Sony did not reopen until monday. Or that is when I could get a hold of someone. I called on March 23rd, explaining the issue. 5 blinking lights of Doom. At first I was told to go to the esupport and chat with customer represenative. Then the chat support said call the same number I just dialed. These reindeer games went on for a few hours. Guess I should have given up. Sometimes with russian roulete (sony support) you get lucky and the offshore staff takes a break from water bong or huffing glue. Someone finally created a reference number for me. So i wouldnt be forced to turn off tv and turn on, failed factory reset etc...

I was told to wait a few days to get email about exchange program ( no email ). 25 march I call back. I was told I didnt send in pictures of serial number to the am.sony.com email address. I sent pictures of model of TV 3 pictures required including serial number. (told to wait 24 hours). 26 March I call back. Was offered a lower $hitttier tv model 55 inch(i think it was a 4k version but way lower price) refurbished (one that was broke and they fixed) 90 day warranty only. Apparently the wrong model number was written down by them and they were insistent I owned a 55 inch sony. I have the KDL70550A 70 inch version. After I complained on amazon basically wrote an honest review the socialsupport@am.sony.com wanted to chime in. Did nothing to help but reiterate the company motto of "go f yourself"

30 march. I called a nice guy named "jacob". He wanted to set me up for exhange took credit card number but the "system was down" and said dont worry its gonna get exchanged. I call back and apparently i have to email mydocs@am.sony.com with blood of \/irgin, spear of destiny, written letter of alamo survivor, and my receipt (proof of purchase). Thinking i finally leveled up enough to meet the requirements of Navy Seal TV replacement Boot Camp Phone Tag I failed again. Now I'm officially an "exchange candidate". The legal team will be reviewing my information for 10 days and find a reason I'm sure to deny the exchange. This is purposeful and fraudulent pattern of behavior. Seriously 10 Days ?? I'm sure if I don't follow up nothing will happen as well.

In small claims court the defendant has 30 days to respond. If I filed my suit on 23 March the same amount of time is going to elapse before the exchange gets processed. So I guess sony will find a way to deny my warranty in these 10 days. Say I accepted an offer which I did not since I have been repeatedly lied too on the phone so I have no idea what the Rats in the pan will do when the heat is turned up.

60

I bought Mobile Sony Xperia Z Ultra Rizkallah company Mokattam Cairo branch of the amount of 3,100 pounds on 17 \ 12 \ 2014 warranty for one year with the knowledge that the price of this mobile in Egypt is 2600 pounds warranty but preferred to buy it from Rizkallah company because Sony dealer. This mobile against water and scratching .... has developed a mobile in cold fresh water for Seconds after sealing all the covers ... but I noticed a Rusk on the camera from the inside ... I went quickly to the main service center of the company Rizkallah agent for Sony and address 71 Nabil Aloaad Street land golf ...

Li said the employee that the private b socket shipping abraded little .. aspects and I told him that the mobile in escrow did not take to buy only two-and-eat aspects in this simple period is manufacturing defect and I have no guilt in This matter, as supposed to be aspects of good quality because the shipping cover is used daily, and this manufacturing defect ... and convinced an employee of my words and said Sony will report this error ... but I was surprised bureaucrat maintenance and named Tariq Mustafa call me and ask me for the amount of 2,000 pounds for reform. ... and mobile income maintenance Bno.012549 Center on 22.08.2015 and have not yet been repairs Anny did not pay the amount because it is a scam of Rizkallah company on Sony's customers, which hurts the name and reputation of Sony Corporation in the Egyptian market .... That is why I Sony this complaint and mobile Eriv change immediately so as not taken other methods may harm the reputation of Sony.

20

I am on a fixed income and money is very tight.. I have in the past year and half bought 3 Blu-ray Disc/DVD Player BDP-S1200 because each has lasted around 4 to 5 months. I can't afford to buy a new one every 6 months.. You have lost my business and all of my family.

40

I bought two Sonys BDPS390 so I could watch Facebook. Facebook is the only app. I use, and the only reason I bought this product.I soon received this message "This app (Youtube) will be unavailable after 20/04/2015". ow I can't watch Facebook as advertised!

20

Purchased a new 60 inch tv had to return it twice called customer service they were extremely rude and ignorant to me. Gave me an event number said they would get back to me and never did. Not sure I would buy a Sony product again. Upset about the poor quality of customer service I was given and the fact that I can't seem to get ahold of anyone on the phone. What's wrong with talking to a real person anymore?

60

I purchased a Sony Viao S in Shanghai and because of the language problems I cannot get this issue resolved. My Shanghai repair ticket is VAIO(5269053). I paid a premium for the latest product and it broke down after 3 months so I took it to your service department. They informed me it would be 2 weeks because the parts had to come from Japan because my computer was a custom item from Japan. 2 weeks later they informed me that the parts had not arrived so I would need to wait for another 2 weeks. At the end of these further 2 weeks I was informed the problem was not the PC board and that they were getting more components. They say my computer will be ready in a further 2 weeks.

I own these computers for 2 years this means that I have not had a computer for 1/12 of the time. My last computer was a Sony and it had 3 issues with the PC board but these were fixed within one week because it was made in China. When does Sony call an issue a consume issue and intervene? I do not want this computer because if anything more happens it will take another 6 weeks. I want a Chinese built Sony or my money back. I paid a premium for this product. I need to speak with someone where customer service is important, if not I will veto Sony products from our company here and in Australia and raise this with the Chinese consumer authorities.

60

I have been a user of Sony products and in particular the PS3 for over five years. My reliable PS3 (bought in 2008) had some hardwares issues in December of 2012. Even though it was not used a great deal it experienced hardware issues that led me to replace the hard drive and the blue ray. After doing this the PS3 failed to connect to the Internet. After a great deal of time on my part I learned that PS3s have a very difficult time connecting through Apple AirExpress routers, which is the router I have. All my other devices (PC's etc.) have no problem with the AirExpress however the PS3 just will not connect. I have had network experts spend countless hours trying to get it to connect to no avail. I finally threw the PS3 out after spending over eight hours on it trying to get it to connect. A friend of mine had a new (12/2012) PS3 he lent me to use. After hooking it up I had the exact same connectivity issues as I did with my old one. I will return it to my friend. It is amazing to me the Sony creates a product that can not connect with an Apple device. Honestly it is mind boggling to not be able to connect to one of the biggest name products in the world. Good job Sony.

40

My PS3 was a first generation, 60gb hard drive console. I took great care of this thing. The problem is not caused by me, but Sony will not stand by their product and replace my system. I either get PS3 Slim (no PS1 nor 2 games can play) or pay 130 for them to fix my PS3. How about you guys fix the product that broke on me? I already paid for what I thought would be a functional PS3 for years to come. Apparently, Sony doesn't take care in the design and production of their product because it fell apart on its own accord. They also don't seem to care about customer satisfaction, either. I amEXTREMLY dissatisfied and will be switching to Microsoft's X-Box due to Sony's insincerity to loyal Playstation gamers.

60

I have closed all the covers of the phone before taking picture in the swimming pool, however my mobile was out of order in just 1-2 minutes after it got wet. HK sony repair centre asked me to pay $2700 for the reparining fee, after I have called to the customer services hot line, they said only 20% discount can be offered to me. I believed the damage was not my flaut I do not accept to pay money for reparing the first year guarantee period.

20

KDL -52 xbr4 TV Purchased in 2008 Extended warranty expired. My family and i have always purchased sony products. this rediculos,Even though the warranty expired I cant believe this TV still has major problems. . After talking to the CEC dept they offered me a refirbushed comparable tv for 679.00. Not acceptable needless to say. I do not want used products. Alternately they offered me $500.00 off a new tv. Alli want is for you to replace the screen. The quotes to fix this tv by an authorized dealer of sony was way off base.

I wouild consider bying the 65 inch xbr if you can get me a better discount. I understand this has been a real problem among many others having the same tv ( horizontal lines and double images). In closing to make life smple,can you replace the screen (prefer this),the picure when working is great. Even though the warranty expired a few months ago,exceptions can be made for good customer relations. its hard to believe a Sony TV top of the line can go bad in 4 and 1/2 years.

40

Having been prompted to upgrade on my PS3 to the latest update 4.30 on Saturday afternoon, what was a perfectly playing play station is now completely broken. I have called the help line twice and received extremely poor service with the only response being that it is my console. I absolutely will not accept this response, and having read up on many online forums it appears there are many others out there with the same problem. It is no coincidence that many of us had perfectly playing consoles and within the seconds of the upgrade and to be told it is my console is frankly insulting. It may well be the console but only because your software has corrupted it. I will not accept this as my problem and your lack of ownership is ridiculous.

I work for a national organisation and with our paying customers, we hold hands up if we have made a mistake and put the customer back to the position they were in before the error. To be invited to upgrade to new console is not any kind of resolve, I expect my console to be repaired at your cost or replaced. For your information I have written to BBC Watchdog about the appalling service I received on the phone and reading online I'm sure others will be doing the same. My reference for your record with your helpline dept is 3056450. I look forward to receiving your sensible response and not that my console just happened to break at the exact point that the upgrade was loaded.

60

I bought a pair of Sony earphones at the end of February 2011. They were great and worked perfectly up until yesterday. I went to put it on, and it literally fell apart in my hands. The plastic around the left earphone just shattered like the plastic was was dried out. There is no way that I could have done anything to make this happen, (I kept in in the cloth case when not in use) and am upset that I was able to get less than 6 months use out of them. Is this a common problem? I have my receipt. Can they be repaired or replaced by Sony?

40

I bought a Sony Xperia Tipo. It died the next day of purchase. I gave it twice it to Sony Care, but they never got it resolved. Instead many more issues emerged in it. This is my last complaint to you, If not taken steps for my grievence, You have left me with the last option to reach i.e. Consumer Forum.
Will really appreciate If my complaint taken seriously.

60

Dear Madam/Sir, I want to lodge a complaint against the attitude of one of Sony service centres in Rawalpindi, MOTI MAHAL PLAZA, Telephone numbers: 051-5951240 and 59512401. I registered a complaint on Saturday, 04-april-2013. They visited us after three days yesterday. Checked TV and asked us to bring television to service centre. They charged Rs 800/- I visited them at around 06:00 p.m. and asked them: 1. that the television be repaired at my home and I will pay full charges including home service charges, OR 2. we will bring television at service centre but one of us will sit in the centre while TV is being repaired.

But we were told that neither of the options is available. None of us will be allowed to watch repair of our television. What does this means. a) either the centre plans to charge for the services/parts which actually are not faulty, or b) change the genuine parts. This actually happened to a friend whose television never got fixed and finally he had to sell his television and get a new one. Sony is a big name and their service centres should have certain moral values. They should not be cheaters and should not loot their clients. I need an answer to this complaint. Or I reserve the rights to send these details to media and put something in newspapers.

60

everytime i try to play in multiplayer mode it tells me that sony doing maintenance and then leave it for a few hours it comes up with error code this has been many times sony have had this problem with other game players also and it is being a bit of a pain now as sony should have sorted all there problems with getting into games on multiplayer mode i feel as that sony have cheated there people that have bought games from them by asking them to stump up more money for maps for games so therefore the game that usually is £40 double to £80 with sony bringing out maps for c'o'd and other games and then charging u for to get these maps all i can say as they are a major rip off for a company and i should have stayed with xbox 360 as i had never had any of this problem before

20

I purchased the dlc map pack on call of duty black ops 2 and once the purchase was made
everything was fine then treyarch made an update and the dlc map pack i purchased dissapeard from my playstation and i was not able to play in with my friends because i didnt have the same maps as them then tryed to go on to the playstation store to try and reedem it and when i clicked on it, it didnt say that i had purchased this and that there was no download history but this only happened because of the update that treyarch made which i dont think is fair so i will not be purchasing this map pack again because i have already lost £11.59 which is why if this isnt dealt with i will be forced to seek legal advice i also have proof of this as the dlc map pack was purchased through my bank

60

I bought notebook vaio Sony from Egypt. Purchase date 14 / 8 / 2012 and did not use it until one month on April i found cabinet always empty after 5 days off without using it. i asked IBS to solve this problem because notebook until now into warranty but the main problem i found ibs has not any Authorized service center into Alexandria which means this is problem because they cannot cover all Egypt. Ibs take the items which have a problem to Cairo when customer pay to them 75 L.E even the notebook into warranty Although they did not come especially to customer but the Ibs car come to bring or take goods from Alexandra city center Carrefour store. They take my notebook from 24/ 4 / 2013 until now they did not solve my problem and do not care about my complain.

And refuse solve the problem although notebook into warranty. How Ibs take transfer charges to solve the problem i think i bough item which good brand and they don't care about the brand name. You must give customer good Authorized service center worldwide if you have not this is your problem. and when Ibs receive my notebook from me from the first why did not told the problem before send it to Cairo and make me pay 75 L.E without solve my problem. Where is vaio Customer service? Please solve to me this problem very quickly I need my netbook.

40

I purchased a Sony computer just over one year ago. I purchased one because my mom had one and I loved it. So I purchased one thinking it would be great, we'll was I wrong. I have had nothing but problems, it constantly overheated, the fans are so loud that people stop talking when the fans turn on, the computer constantly crashes. I now have to buy a new computer only and this one is only just a bit over one year old. When I did call the technicians at future shop they told me just to blow the fan out and wanted to charge me 69.99 to wipe it clean. They couldn't guarantee that they could fix the computer, very un happy with this product.

60

I try to play online for Call of Duty: Black Ops 2 and i get kicked from games randomly, then when i'm in the lobby it signs me off of Play Station Network so i have to repeatedly have to sign in which in turn of me being kicked from games I get set on probation to where i can't play for 5 minutes but that wouldn't be an issue if i wasn't getting kicked during and having the timer reset. I'm positive it isn't my connection because I didn't have this issue with my Xbox 360 and now that it's in my brothers room he still has no issues playing online.

20

Dear sir I purchased a sony led tv26" from a showroom at gaya in oct.2011.some technical problem occured in my tv in june13.I contacted toll free no. and registered my comlain vide complain no.1495049. After few days mr. Deepk kumar from service centre in patna on his visit to gaya attend my comlain on 8.8.13. He took photo of internal parts of my tv and assured me the problem will be rectified in a week. After a week repeatdly called service cetre but no proper response was given. Today i again contacted service cetre and i was given mobile no7488541798 of Navin kant but he refused to attend my comlain.seeing no progress i am lodging this coomplain to your and if my comlain still remains unattend i will have to move to consumer court.

40

I had purchased 1 sony led 3d tv model KDL40HX750 on 06.10.2012. At that time ther was an offer of free 8 gb pre loaded pen drive with that tv which i was given with that tv. But when i used that i found that it is not working, it is a defective/corrupted device. when i reported to the dealer, the dealer advised me to report to customer care and when i reported to customer care they advised me to talk to dealer. The fact is that the dealer is 300 km away from me. Is it possible to visit to the dealer for that small reason frequently? In the circumstances i would like to request to look into the matter and arrange to solve this problem by replacing with a new one.

20

I have got a SONY LCD TV model KLV-46EX500 as a gift to my Mom one and half years back, two weeks back I got a problem with display. Display started to go off and comes back when the display goes off the back light is still on, sometimes the display comes back and goes off. what should i do i trusted your brand and bought it even suggested to many a friends to go for it. Few of my friends also complained about lines in the display and they are asking why did you suggest us SONY we are having problems. I convinced them that you guys will take care of the issue since you are a Big Brand hoping to see a helpful hand on my issue. I am very much worried on this day. Hope your Fame will do the needful.

60

My Sony Reader was a Christmas present 2010.Didn't start using it until July 2010. Downloaded 3 books and everything was fine. Bought an ebook from Barns and Nobel on 10/19/11 to download on my Reader and it froze up. I took it to the IT dept. at work and he could not find out what was wrong with it. The book downloaded onto my work computer just fine. So the problem is with the Sony Reader. It is frozen on the Home page and i can't even turn it off. When I went on Sony Troubleshoot Website they wanted to charge me for something that they were going to do that he said would fix my Reader.

Isn't there a warranty on these things? If it is broken that easy and soon by an adult i would for sure not buy one for a child or in fact for anyone. Sony use to be a highly respected brand name, but i don't think so anymore. Oh yea, and when i said no to the charges he hung up on me.

40

I bought the PS3 super slim about 6 months ago, and it have been nothing but the worst piece of machinery i have ever bought from you. 1. It's noisy. It makes a ton of different sounds that are loud and annoying. 2. It's overall performance is so bad! Just starting a game takes me 3 tries, and when i finally get down to playing it freezes. I'm a big fan of the playstation and have owned every one you have made, and i can honestly say that the super slim is the worst.

60

I bought the Sony Vaio laptop this August and it has been giving trouble ever since. I contacted Sony Technical support also about it. They restored my system but still it is giving trouble. It hang a lot. keeps on crashing when i start it. This has gotten me into a lot of trouble. I m very disappointed with the Vaio laptop.

40

Dear Sir or Madam, I would like to inform you that i purchased sony ex400 series lcd(Rs 37000) in feb, 2011. However, After the use of 2 years in January 2013 we are getting lots of problems regarding the spare parts in LCD. First of all the Mother board of LCD got damaged without any reason. After reparing of the same we got another problem about the picture screen, we would not be able to see the picture on LCD. After facing such issues with sony lcd i would not reccomend any person to go with the sony brand and seriously thinking on that after these incidents i will not go with any kind of Sony Products.

20

I'm starting to notice a trend with 3rd party games released on the PS3. It seems PS3 owners are always plagued with issues such as bugs, frame rate drops, and other issues that aren't present on the competition. Two examples I'll mention are Skyrim and Call of Duty games (There are others I'm sure). I understand that Sony does not develop these games, but Sony is responsible for what publishers are allowed to release on their console. Skyrim on PS3 is almost unplayable, due to extreme frame rate drops once the save file of the game reaches a large size. It seems like PS3 gamers are always getting the shaft.

My issue with Sony is this, if developers aren't going to treat all platforms fairly, they lose the right to develop the game for the platform they favor least. It would be in Sony's best interest to make sure third party developers aren't giving PS3 owners an inferior product. If games I play on PS3 that are also on the competition always run better on the competition, why not just switch to the competition? It's issues like this that will cause customers to switch over. They are tarnishing your reputation. There were zero exclusive titles that I cared about on XBOX (had to mention it here), but I ended up buying one simply because XBOX gamers aren't treated like second rate gamers by third party developers. Not all third party developers are doing this, but some are. Just so happens these developers are making the most popular games.

In closing, I hope Sony can put a tighter grasp on these third party developers and ensure that PS3 versions of games are on par with the competition. There's no reason why they shouldn't be. Needless to say, if this trend continues, I won't be purchasing the next generation Playstation console.

20

Shame on Future Shop for recommending it. I have tried to get it working for over a year!. I only ever had one book download sucessfully then the screen froze. the power does not hold. Sony have done nothing to help me. They won't refund the money because it was a gift. It's their product! They should stand behind it!

60

i am using sve15115en sony vaio laptop, i have changed my operating system from company given OS to Win 7 ultimate 64 bit. the company which provided the drivers online in its website doesn't work, i sent many request among it, but they kepp saying that we cant do anything about that, i'm a student, i kept Rs. 40,000/- for that laptop. and now i'm getting problems for the drivers. for me Rs.40,000/- is not a small amount. please help me!!

20

I bought a Sony LCD TV from Myer Hornsby on 26th Sept 2012 and the model no was kdl40ex520. I was about to buy Samsung LCD as there was no complaint with My friends Samsung LCD. But because of the Brand image and high confidence on Sony, i end up buying Sony LCD. When i connected USBs for viewing videos or photos, it was working fine but none of my or my friends external Hard disk was not working with the TV. All these Hard disk were working fine in all the other TVs like Samsung and LG.

I reported this complaint in myer and they informed me that they are getting similar type of complaints from many customers. Told me to call customer number and get the complaint number then they can replace the TV with different model which will be suitable for Harddisk as well. I called Sony call centre and had very bad experience and not got the support on the same as the person who attended the call was trying to convince me and telling me that all my Hard disk need to be connected to computer and need to change the format, then only it will work with Sony TV. And he was rude and was not listening to my complaint. Now i need to change my TV and i approached Myer to do it or else i will take up this matter legally.

40

I Purchased 10 Movies in the month of december. These are movies to own from the ps3 store. Digital copies. In the game area if you download a game you can redownload it at a later time. However after having a technical issue following my downloads I restored the ps3 system but it wiped out the harddrive. I was able to get my games back however the movies lost.

When I contacted sony In november they told me they put a claim in and I would be notified within 7-10 days. I called today January the 5th and the rep told me sony denied my claim. This is pretty fraudelent since #1 I paid for something I dont own, cant copy nor watched.

And if there was an ability to copy the movie then what would be the big deal to redownload it. I spent 200 on a system I give plenty of money too to be treated this way. I have purchased 3 ps3 already and ps2 and ps1 in the past. I have given them years of subscription money for ffx1, dc universe, playstation plus and music unlimited.

I have purchased over 50 games from the ps3 store. I guess they take what they want and dont care about thier consumers. Well all bets are off and I will make sure I enlighten all the people on sony forums and ps3 freinds that they should really own a hard copy because they work too hard for their money. And the perk is you dont have to download it.

I will also enlighten them on fees they shouldnt be paying per month. I was loyal customer but that is now over They should be indicted for stealing.

20

I purchased a Sony blu ray player on 1/11/2013. The player freezes during some blu ray movies (Twlight Breaking Dawn Part 2 and Red Riding Hood). Once the player freezes none of the controls work and you have to unplug the player to shut it down. The player does play none blu ray movies correctly and some blu ray movies (Hancock, Underworld, Total Recall, Hunger Games).
Called for technical support on 3/12/13 (Event ID: E57151343) and was told it was a firmware problem that would not play any blu ray movie released in 2013 and there was no estimated release date for new firmware.
Called on 3/13/13 and spoke with rep Jean and asked that she file a complaint for me.

I've heard nothing back from Sony. It is unacceptable to expect me to have a NEW blu ray player but not be able to watch whatever movie I want. Not to mention Red Riding Hood was released prior to 2013. I have spent money on a blu ray player that does not work properly as well as money on blu ray movies that I cannot watch. Sony needs to compensate me for the money spent and inconvenience. It is an unacceptable solution to expect me to wait for a new firmware release in order to watch blu ray movies of my choice.

60

Context: I purchased a Sony Vaio in November of 2012 online through Sony's website. Within the first month of receiving the product the motherboard crashed. Under warranty I sent the product to Laredo, TX for appropriate repairs. The product was returned in two weeks time with the built in webcam and microphone undiscoverable by the device manager. I deployed to Afghanistan with a laptop unable to see or talk to my family. Upon returning from overseas I presented the product to the sales and service representatives at the Cherry Creek Mall Sony Retail Outlet. I was informed that the issue was internal and that I need to send the product again to Larado, TX. I left the Sony Vaio in the possession of the store. Larado discovered the issue again was the motherboard and they needed to wait for a motherboard that was on back order. Three weeks later on April 10,2013 Larado, TX shipped the laptop allegedly to the (correct) give address: 14156 E. Mississippi Ave Apt: 203 Aurora, CO 80012. The package was received by Fedex on April 11, 2013 in Littleton , CO. The above mentioned package was labeled undeliverable.

The package was then considered "return to shipper" (Larado, TX) on April 12, 2013. Throughout the duration of the time the I, "the customer" was not informed of an "undeliverable" status. Notes of unsatisfactory performance: Product - I have been a long time Sony customer. The laptop, having had the issues of the motherboard twice in a year is unsat. Customer Service - Customer service has been inaccurate on estimated turnaround times. Sony has failed to inform me of an undeliverable package. Upon my discovery of the incident and Sony being made aware of the situation on April 12, 2013 Sony denied the possibility of canceling the "return to sender" status of my package. Fedex reference number: 544238594547 // I have been told "We are unable to do anything else" when you claim to stand behind your products. I am a student without a laptop to complete schoolwork with. Not once has an associate answered or accepted responsibility for my more recent experiences.

Repair Services - Larado, TX when repaired the laptop the first time failed to ensure the laptop would be returned in a fully functional state. While a month turn around time is understandable and not the nature of this complaint it is very inconvenient and has cost me personally an insurmountable amount of time and money. When returning the laptop the from the second repair I was not informed that the package was undeliverable. Instead the package was returned to the sender and I was unaware. Sony was unaware of the mishap completely and believed it was en route to Colorado. When informed that was not the case, Sony's customer service response was to tell me to call back on Monday ( April 15, 2013). The package was stated by Fedex to be in Memphis, TN. Closing:

Respectfully, if I want to buy a poor product and spend a greater portion of a year attempting to solve issues I would buy a 300.00 Acer from Wal Mart and I would expect what I pay for. I purchased a product specific to my needs and I expect a reliable product matched with a concomitant workforce willing to prevent me from being inconvenienced by largely avoidable mishaps. I want someone to answer for any of this. I want to know how it's possible for Larado, TX to request the product be returned to shipper without having contacted me. If this is not remedied I will no longer purchase Sony products for personal or business use. I will do everything in my power to ensure all Sony customers are aware of your inept disorganization.

60

The playstation store in my country only supports the japanese version of ps one games and i am getting irritated because i do not speak or know any japanese so it makes the game virtually unplayable as i do not know what they are saying or what they want me to do i hope that you fix this in an update or something

60

I have had my PS3 for 3 years now and it has never worked properly from the beginning. It has always given me issues from games freezing, to the system shutting off on its own, then your network being hacked. I now am faced with a new problem; I am no longer able to play on the system. I receive an error code: 80010514. It will not play any of the games that I insert in to the system. I have purchased CD laser cleaning tools to Blue ray cleaning tools. I have restored the system and still does not work. My PS3 has basically become an oversized paper weight. I have been in contact with your customer service dept. And they want me to mail it in for repairs for some fee. A fee which I could purchase a new PS3 if I chose to make that mistake again!

I have owned all the PS game systems and have had problems with most of them in the past but not like I am having now. I have given up on Sony Play Station and through advice of friends and colleagues I have decided to purchase the Xbox. I understand sometimes that perhaps a person may come to possess a bad system but when you experience problems with all three and every time you reach out to the company all I get is the run around. I believe it’s time to look for alternatives. It’s sad when you purchase something you have faith in because of the name and then when you have problems with it nobody cares to help. YouTube was more helpful then Sony.

40

I purchased a sony blu-ray player model BDP-S580, I purchased this model because on the box they advertise wi-fi and netflix compatible, the soul reason of purchasing this player was to stream netflix. I have been on the phone 4 seperate times with customer support in the past 2 weeks after purchasing the player because the player runs extremly slow and cannot stream a 30 min tv episode without freezing up and loading atleast every 2 min, they first convinced me it is a problem with my internet service (even though we no problems with our computer surfing the web), my service provider has been out to the house twice and said no problems with the internet.

Then they told me to plug an ethernet cord from my router to my player because there is not enough memory on the player to use the wi-fi (although they advertise wi-fi on the box), after doing that it is still not working, basically now I am just SOL after spending almost $200 dollers for this product and it cant deliver what is advertised, SONY in my mind are a bunch of crooks who tell customer service reps to blame the problem on everything but their POS products.

60

Bought a brand new playstation3 from walmart in 2008. Had a minor issue with it so I sent it to sony for repair. The serial number was on this fairly new item. Sony did not repair my original playstation 3, instead they sent out a replacement one, with no serial number on it. At the time, I did not pay any attention to any serial number when the replacement one came back. Until here recently, I needed another repair, or replacement what ever scammish idea suggest. This time they did not replace or repair because of a serial number missing off one of the replacement playstation. I don't think there was a serial number on it. If it was how can it not be there now. My fairly new original playstation serial number was on it just find when they received it, but their so called "replacement" means jew the customer out of new machine and send an old worn out machine with no Serial NUMBER.

40

I had purchased a Sony Xperia Tipo on 21th Oct 2012 and on the very same day I got the issue (Touch not working and Hang) with that. I had logged the complaint against it to very next day of purchase on this ID (noreply@sonymobile.com & questions.in@support.sonymobile.com ) and got an email of troubleshooting steps of software upgrade. I had done as they mentioned on the mail but no luck. Then, I had visited to their service center (Vinayak Enterprises, 5/13, West Patel Nagar, New Delhi-110008) and open a ticket (12102500936) for handset replacement but they also said it has only a software issue and after reloading it would be fine.

I told to them I have already tired and there is a hardware issue not a software issue, but they didn’t agree to listen me. Software was uploaded by them on it and it worked only for 2 day and then got the same issue. I again visited the same service center for showing the same issue and said to them please replace my handset and also open the ticket (12111700123 DOA) for it replacement but still they are saying it would only be repair not replaced. I just only want to know that I made a mistake to purchase the Sony product.

I was the new customer of Sony as Sony is the largest brand in the world but its service is very poor. I kept this mobile only for 3 days in my hand from the purchase date and rest of days it is with your service center. Right now it is also with your service center for Motherboard replacement and I don’t know when it would be in my hand. I am trying to contact to your service center for getting fixed but they are still saying it will take 2 to 3 more days for repair. I need the immidate resoluation.

20

I have been trying to get a replacement for the below mentioned set for a long period of time. Have not got any favourable response till date. Finde below the details for the complaint made in the last 6 months:- Please be informed that the music system has been repaired numerous of times but the problem never gets eliminated. There seems to be a manufacturing defect which is lying the system as the hitch persists again after a period of time.

If you need I can scan the Job latter and send it across, made by the service centre  which mentions the issues faced by the technician. It has been a long period and there is not point in stretching the same thing all over again. It is not a matter of repair that needs to be done but the matter of harassment that we have faced due to the inefficient working of the system and I have patiently waited for 4 months as it all got started in the month of March '11.

I would request you to replace the system as I have no faith in the product(specific piece) that has been sold to me. I have complete trust in SONY. If you wish you can provide me any other system of your choice may be of less value but there will no acceptance of any repair on this particular music system. Please refer to the below mentioned mail sent on 7th July ’11:-

Please look into the issue as I purchased a new Sony Music system(model No. MHC-GZR5D//CE12 dated 12th Feb ‘11) considering that this is best brand in terms of quality and after sale service. I was not able to use it as I was out of country. Unfortunately. it was the worst nightmare for me. It takes hours for me to listen to a song. I have been facing the below mentioned issues from the day I purchased the same. I thought it may get settled as I was not acknowledged with the respective functions but it never worked at all as per the expectations.

I lodged the complaint in the month of May, after examining the system technician made a complaint form and afterwards asked to bring it their venue. I took it up there and they checked the same issues and told me that they will call me, once it is being repaired. The result was not satisfactory as the same problems were still persisting. I again lodged a complaint in the month of June but nobody is responding on it.

Please find below the issues for your reference:
1. Sound does not come very often.
2. Mostly music system goes off while playing
3. No Recording in the Tape section.
4. Messages that reflects very often on the display screen:-
I. Overload
II. Remove USB (wherein the usb is not attached).
III. Turn off the music system.
5. Display key works occasionally.
6. DVD/CD does not work (reading message reflects on the display screen)
7. Open/Close Issue, CD tray automatically comes out even if the command is given to play.
8. CD tray automatically comes out and goes in very frequently.

I believe there is some specific manufacturing defect in the piece as it never functioned properly. I would like you to look into the matter and replace the same as this is not bothering me but also impacting the reputation of the company.

Please take necessary action against the service centre as they are demolishing the standing of the brand. Waiting for your urgent and positive response.

60

All other TV manufacturers offer 3 year extended warranty in addition to the 1 year with purchase. Sony only offers 2 years extended. Why? Because in 3 years 10 months the screen goes out and Sony tells you to urinate in the wind. I bought Sony (at a much higher price than competitors products) because of past Sony quality. Their solution, offer me a new 40" LCD at $800 (basically retail anywhere). Avoid Sony, they have a great picture but it doesn't last long!

40

Hello, I am currently financing a Sony LED- 3D- Internet ready TV (KDL46HX750) that I recieved 2 months ago on 9/17/2012. Over this Thanksgiving weekend my 2yr old Neice threw a plastic barbie that struck the screen and cracked it. I contacted Sony looking for information on the 1yr warranty or possible solutions to getting this new tv repaired. Well I was told the warranty is void and there is nothing they can do. I would never have imagined that a 2yr old throwing a barbie doll would ever break the tv glass. I also can't believe that Sony will not meet me halfway at the least for a new screen or repair.

I still owe $800 to Sony Financial Services for a piece of FRAGILE trash sitting in my basement. I was told by a repair man that the screens are about 80% of the cost of the whole device plus the labor? No thank you. I will try my luck at a different brand/company next time. If I can ever afford another tv anytime soon.

40

A few days ago I tried to download/install itunes/apple software on my sony vaio laptop. The vaio was unable to complete the task due to corrupted files. A window directed me to reinstall the software. However, again I was unable to install the software. I contacted AppleCare by phone. the tech informed me that I would need to uninstall all Apple software and then install the software.. He e-mailed me the "how to" information. I did everything as directed. However I still was unable to install the software due to corrupted files. Therefore, today I contacted Sony Support Center by on-line live chat. After some time the tech stated I would need to pay a yearly fee of $299.99 to have to issue fixed.

For me, that is a great deal of money for me and I told the tech I would need to talk to my brother and requested he e-mail the information to me. He stated he would be unable to send an e-mail and then offered I pay a one time fee of $89. to have the issue fixed. Again, I requseted him to e-mail the information to me. The tech then responded, his supervisior updated him, I pay a one time fee of $69. and he could fix the issue. Again I requseted him to e-mail the information to me, He then wrote goodbye and ended the session. I am a repeat Sony product customer. I own many Sony products...playstations 1,2,and 3's, 3 PSP's, laptops and many other Sony products. However if this is how Sony treats repeat customers. I don't feel I will be a continued customer. I will also let my friends and family know not to buy Sony products.

20

It is a month already since I passed my phone to Sony service center at Bishan Junction 8. I keep following up but the answer is the same. The call center girl said there is a part of my mobile needs to be changed and they are still waiting for the part delivery. Basically when I do online shopping, it will not take more than 3 weeks for the delivery from worldwide. What happened, Sony?? Or may be there is no stock for the spare part? How can a big company such Sony has no stock for the spare part for a month without restock? Until when do I need to wait?

I walked back to Sony to collect my phone without any parts changed because the girl said they already upgraded my software / OS --- my problem is blank screen which needs the software to be upgraded if I read on lots of online forum ---, but the girl said cannot since they disassembled it already and wait for the spare part before reassemble it. I am very pissed of now. I told the girl I need to go back to Indonesia on early February 2013, please expedite and give me back my phone before it, but they give me the loan phone instead. What the hell?? This is the first time I need to wait for so long. Motorola and Samsung can gave me back my phones within two weeks only. Sony, please... I just need my phone back before I go back to Indonesia. I really hope Sony can be more responsible to customer or else I will blow up this case online.

40

I am 76 years old and I bought my Sony camera several years ago. i did'nt get to use it very long when all of a sudden I could not view the subject I was going to take a picture of. Everything else was working but that. I was devastated because I bought it and paid more than I could really afford because i wanted to take pictures of my Grandchildren. My warranty was out so just figuered I had been taken and had bought a lemon.

I got it out the other day thinking by sitting so long, that maybe it might work. But it did'nt The screen still lit up and the read outs were still there, but no view of subject to be photographed. My daughter was visiting and I showed it to her and she said "Mom, I thought you sent that back in when they recalled them for that problem". I told her that I did'nt know about it. She said,"well we sent ours back in and they fixed it. They had the same camera I had because we had gotten them at the same time.

So my question is, what must I do to get the repair? I would like to have talked to Customer Service but could not find a telephone number.

60

Greetings gentlemaen, it has come to my attention that music saved on the Playstation 3 gaming console cannot be listened too during video gaming. I find this to be inconvenient while I am enjoying your Sony products and wish this to be changed if possible by system update or maybe on a Playstation 4. I on behalf of all Playstation users would love to see this take affect.

60

I write this letter to express my frustration with Sony Support during the last 3 months, and seek quick resolution to the problem. I have made numerous calls to the support center and so far no resolution has been reached. It is very frustrating for us. Had a non-working PS3 controller. I called the support service on Aug 3, 2011 and they created a peripheral exchange request (as attached). I shipped the controller with expedited shipping the very next week. So far I have yet to receive the replacement. We have made numerous calls to the support services with no success.

Have spent countless hours which costed far more than the mere price of controller (not to mention the frustration of my son). Each time they asked me to call back again in a week or so! After a few weeks of trying in the beginning, I also asked them to change the controller color from green to black as they told me that black controllers were faster to ship. Every couple of weeks I call them—explain the whole situation all over again. Ask them to ship the black controller and I still get the same response that it is back ordered. Almost 3 months have gone by repeating this process!

60

Hai sir.i bought sony tipo duel but i have so many problem.the problem arised within 20days from i bought phone.2time board replacement one time battery replacement but the problems are repeated.Above 2months my phone in service center.i used my phone only 10days.so pls help me.please replace it

40

I bought a Sony 330A digital camera off of ebay on May 5th of 2011. Just shortly after my purchase I noticed a malfunction on the camera. I called the seller and was told they could not find anything wrong with it after sending it back to them for review. They suggested that I call the Sony customer service department to see what they could do as it was supposed to be under warranty. I spoke directly with a SONY representative. She asked me where I purchased the camera, when and from who.

I specifically asked if since I made my purchase off ebay if the camera was still under warranty and was told YES. I was also told that the warranty was good for one year after the date of my purchase. I specifically asked this question because if it weren't under warranty, I would send it back to the seller NOT to SONY for either repairs or my money back. Shortly after i sent the camera to SONY for the repairs I received an e-mail with a bill but not a single statement as to what the issue was and how it was fixed.

ONLY a bill for the labor and repairs. I sent one back saying, I don't think so and who blindly pays for a repair that is not explained. You don't go to your mechanic and tell him to charge you whatever for whatever he does to your vehicle? That would be costly and outrageous. Got a call the next day from another SONY rep telling me that my purchase off of ebay was NOT under warranty and oh so sorry for your wasted shipping costs and time vested and that their representative was wrong.

I asked to speak to someone of higher authority and was told "NO". Unbelieveable that SONY, as large as they are, has such poor, mistrained representatives and such poor customer service. In the real world, if you make a claim, you own up to it whether or not it cost your company money or not. I will be going to every single website I can to let everyone know what a rip off this company is as they were more than willingly to blindly accept my money and to not buy any products if you ever plan on having to fix them under their so called warranty.

20

I asked for a refund receipt in an email to be sent to me to give to my bank so they can try to get my refund which Sony said they had given to my bank and to call the back because it is up to them now. Sony will not give it to me and will not give me a manager to talk to or the complaints department phone number or call me back even though they state in the recording that you hear when you call them that you can get a call back if you press 1 and leave your number.

40

Dear Sir or Madam, Complaint about faulty goods I bought a PS3 from you a couple years ago, I paid around £270 for it and whilst i acknoledge my ps3 is out of warrenty i am very upset and disapointed how ive been dealt with whislt contacting your customer support service. I turned on my PS3 and was asked to perform a update which i did, upon returnning to the console i found it to be off! Once i turned it back on there was nothing on the screen, there was no power cut nor was the console turned off so it shouldnt of broken but it has. I've always purchased sony products as i see them as the best and this is infact my third PS3 which ive had a problem with!

I am tired of paying out money to fix a product that shouldnt be faulty afer a couple years! I contacted your customer support and performed all the troubleshooting and they told me i have to pay over £100 plus to fix/repair my PS3 Under the Sale of Goods Act 1979 (as amended) goods you supply must be fit for purpose this product was broken by yet another update from PSN, I request that you repair the goods at no cost to me as i am seriously thinking about not buying sony products anymore as it seems im always paying out more money on a product that shoyuldnt need repairing. Please respond within 14 days of receiving this letter.

60

I paid top dollar for a 55" Sony LED 3d TV. I've had it for 16 months and now there is no picture. The red LED standby light blinks 4 times. The manual says to call the number on the cover and report the number of times the LED blinks to Customer Service and they will tell you how to proceed. Well, Customer Service is outsourced and the people I reached don't know how to interpret the LED blink rate. All they can do is refer you to a service center located 67 miles from my house.

I could go on about the numerous calls to local repair shops etc., but all the results are pretty much the same. I wish I could find some decent trouble-shooting steps to try and isolate the problem myself. I really don't want to pay someone half the price of the TV to get it fixed.

60

I called Sony helpline no. today @9.05 AM on toll free no. from mobile no. for my Sony VIAO drivers support details: E-series (VPCEH25EN) S.N no.:27544376-7015275. As i change my OS WIN7 home Edition preinstalled to WIN7 Professional due to my organizational needs. But I spoke with one of your technical desk, she told unable to provide me the correct link over phone. Then i insists to provide me reference no.ticket I.D on this call, that was also not provided to me, then I insist to transfer this call to senior lead to whom I get the support he put me on hold for a min. & come back with answer no one available at the moment & told me to call back after some time.

Finally I asked for escalation matrix but she also not aware with that also & again I request for ticket I.D then she replied server not responding & she unable to provide me any kind of support technically & operationally to get this escalate & she cut the call & said called me after some time then after I called back saying all executive is busy.

Team requested you to please be on check on these types of call attitude with customer & End user support, help me to get this resolved ASAP.

40

As a keen and avid gamer , over the years ive spent thousands of pounds on sony products and actively enjoy using many of sonys online services , including playstation at home. myself and many of my friends have been subjected to abuse on numerous occasions . from the same individuals, many of my friends ,particlairly female ones, have endured what id call harrassment and cyber bullying. These bullys recieve bans for their actions but the same people get round it by setting up new emails and accounts and still persist , some people on my friends list have even sought advice from the police over this , something must be done about this , especially with the recent tragic events in the media.

20

Dear Sir, This is from faridabad, I buy a digital camera of sony(DSC-W310/PC E37) from croma showroom on date 15.08.10 WITH A WARRENTY OF 3YEARS.ON 8.10.2011 I notice that the zoom of my camera is not working properly and picture quality is not as fine as usal so i submitted it to croma (from where i buy the product)on date 9/10/11 they told me to get it after 10 days & also mention on recienving that there is problem with its focus and picture quality ,picture is coming but not so clear.

on 15.10.11 i got a call from service centre of sony that there is physical damage in your product which was not at the time when i submiit it to croma.when i went to see the physical damage at sony service centre 5c/6 BP railway road niit faridabad than Mr. Anjani head of that centre told me that dont complaint here you had buy the product from croma so complaint in croma and we got the product in this condition,and at that time camera was in dead condition. i mean when i submitt the camera it was working,, the only problem was with its zoom now it is not coming even in start condition.

sir, i dont know that whoes mistake is this wheather, but my product is mishandeled by someone and now they are just stamping it to me. i also has a recieving from croma that the problem is only with zoom and there is no physical damage on camera , but now there is visible dents on camera .croma is supporting me but sony service centre is not.please solve this problem as soon as possible. thank you.

40

As a disabled cancer survior i saved up and purshed a 52 inch Sony TV.because we live on a fixed income the tv was to be our family entertainment.the warranty is up but the tv was only good for less than two years ,warranty or no warranty a 1,300 tv should last longer than two years.the whole tv screen needs to be replaced at the cost of 1,300 ddollars plus labor. I have spent two weeks on the phone with sony and did everything they ask only to be told that the best they can do is give me a week to buy a smaller tv for 679.00 plus tax.if you remember i started out this lletterlettersaying that i am disable and on a fixed income, i had to save a long time for that Sony TV and don t have money laying around.we thought sony was the best and would stand behind their product.

i am begging to think not.i am not ask for a free Sony TV but aleast a more reanable price and time to come up with the money.i feel that happy custmors

60

There is not enough room here to detail my complaint which has been ongoing for the past seven months in which time I have been 11 weeks without a TV. I purchased a Sony Bravia on the 21/12/10 at a cost of $998. I live on my own in rural South Australia and for this reason my TV is very important to me. Over the next 7months the TV would intermittently turn off just after being turned on. However after hitting the on/off switch a few times the TV would resume normal function.

Living in a remote area with the closest service centre being 172kilometres away I could not guarantee that the problem would be observed by a repairer due to its infrequency in occurrence. On the 27/07/11 seven months after purchase the TV turn off and would not resume normal function. I contacted the place of purchased and told to ring Sony. TV was collected and repaired total time without TV 20days. Eighteen days after TV was return the same problem was experienced. At this time I expressed my concerns to Sony that this was a faulty machine due to the problem experienced since date of purchase and I requested a replacement. This request was denied. TV again sent for repair total time without a TV 35days.

With the upgraded conponent that was installed the TV worked for 5.5months then on the 19/02/12 for the third time same problem. I contacted Sony Mon 20/02/12 it took 4 days for Sony to contact me re; a solution. Sony was to again arrange for my TV to be collect and sent to repairer for a report. Sony had Thursday afternoon from 2.30pm, all day Friday and Monday to make these arrange however by 3.30pm Monday afternoon no arrangements had been forecoming. I travelled 172klms and delivered the TV myself. I phoned Sony at 4.00pm Mon to find out why no arrangements had been made to collect my TV only to be told by customer service that a return call from Sony Customer relations would take 24hours. 24hours later no phone call.

After waited a futher 20.5hours for a return call I again contacted Sony at 12.30pm Wed this time I was told by customer service that they would urgently request a return call from Customer relations. 4.00pm Wed 29/02/12 Customer Relations rang and informed me that they had the report from the repairs "same problem for the third time" and that a replacement TV would be sent to the repairer and then couriered to me. By Mon 05/03/12 still no arrangements had been made to send new TV. Tuesday 06/03/12 Sony Customer Relations Officer rang to tell me that I had to send an email giving Sony permission to keep my original TV and that I would accept a replacement. This was not asked on me 7days eariler when first informed that a replacement TV would be sent.

Another 7 day delay. I compiled immediately and was told via email that I would be contacted when TV was shipped and that from the time of shipping it would take 3-5days to reach repairer. TV was not shipped Wednesday 07/03/12 it is now end of day Thursday 08/03/12 and still not notification that TV has been shipped. So at this time the very best I can hope for is that the TV arrives at my home by Friday 16/03/12. This will be 25days since my first call to Sony for a problem that has occured three times in the past 7months and brings my total time without a TV to 11.5weeks. I have sent in a written complaint to Consumer Affairs. However, it was suggested that I also let someone know at Sony.

60

I purchased a SONY VAIO laptop VPCEG18FG model in August 2011. Earlier I found that it was quite good to appear and light weight to carry, but over the time I found that besides being light weight the quality of the plastic material used in the laptop was not up to the mark . Many surfaces of the laptop just get pressed easily like its very thin layer and might break anytime.The materials used by other companies appear to be much stronger than SONY VAIO with almost equivalent weight and other features. Also the screen of the laptop has got very loose and also started moving left and right even after handling the laptop with so much of care.

I really thought that SONY makes world class quality products I strongly feel hat it isn't true. I am really disappointed to see such a trustworthy company making such low quality products. I don't no what to do further with my laptop as I am not sure what kind of problem might appear anytime in its surfaces. Please tell me what should I do now.

20

If you are thinking about purchasing a Sony home audio docking system RDH-GTK1I and you are an American working family that $250 U.S.D means money please don’t purchase this wooden box, unless you need a heavy flashlight with a handle. 220 MRS lol…The volume in almost every setting from 0 to 15 there is barely no sound all you have left is 16 to 30. Trust me not loud at all!!! I purchase this product on line reading some reviews as soon it arrived I noticed there was no sound and I tried to return it but there was a $52.00 return shipping and a 25% restocking fee so I called the Sony store in a local mall they told me that I could exchange it and got the person’s name so I drove there.

I arrive at the mall and I got a $5.00 shopping cart push the wooden flashlight into store, once I got to the Sony store the cashier told me NO we do not take anything purchased online, I told her listen I spoke to someone on the phone and gave her a name she said sorry they gave you the wrong information so I asked for the store manager, I asked him to exchange the wooden flashlight for anything in the store even if it was a lesser value I was willing to pay a restocking fee. The answer was NO I’m Sorry. So I drove home took it apart trying to find anything I could maybe adjust to increase the volume another NO.

So I placed it on the roof of my shed volume at 10 obviously no sound facing up so when planes fly by at night they will say that’s a nice flashlight red and blue until it burns. At least now when I go outside and I see it I get reminded not to purchase anything from Sony Sound unless you drive to the store and test it first. I’m sure for Sony for $250 is like a penny to me or less. Be advised if you see any positive post on this flashlight it’s probably a Sony agent. Thank you for reading you have been advised.

60

Hi, I have purchased a Sony Vio Laptop from Tanya Electronics, Metro Plaza, Meerut on 3rd-March-2013. (Model No. SVE14A15FNW IN5 & Serial No. 0003242). After two days I noticed that its mouse pad from right side is going down and right click is not working properly. I went to dealer on 10-March-2013 for my problem but he gave me the address of Service Center. I went to service center on 17-March-2013 and explained my problem to them. They took my Laptop and gave me the Job Card with Job No. J30475038.

Then I collected my Laptop on 20-March-2013 but I am not satisfied with them as the problem remains the same. To get rid from this problem, they gave me irrelevant answers by saying that you have to press this pad from left side and then right side of mouse pad will come up. After that I called Customer Care and told my problem to them, they have given me the Complaint No and told me to go again to Service Center and they will replace that part. I went there again on 23-March-2013 and submitted my Laptop again with Job No. J30513774. But I don't want to change that part, what I think that its a manufacturing defect. I want company to change this Laptop, as its not my fault and I am suffering from the day I purchased it.

40

I wonder if you’d take the time to read these few words that I have felt compelled to write to you. This isn’t really a complaint as such because it not specifically about your product. i feel regret sony only know to sold they products but service after sales is bad..sony just thing about profit n sold your products even the thing still under warentty.. regret with sony service centre Bareilly or this is SONY RULES?

I lodge complaint to your service centre on 12-March-2013 I confronted some windows issue & my Wright key was not operational properly, Service centre confirm it is not a big deal & they close this issue very shortly. His technical person check my laptop physically as well & received after their satisfaction.
On 13-March-2013 I received a call from their side that my laptop is working fine & advised me to collect it from their respected service centre.

But at the time of laptop handover I found a physical damage on the obverse surface of my laptop, I complained about it & they denied that it happened at their end. I logged a complaint at Sony Care complaint nO-13434452 dated 13-March-13. But after lot of reminders & request no area service in charge bother to listen my complaint & give his statement that it’s not chanced at crevice centre coz its not visible through a naked eye…

After having words with MS. Vinita ma’am she assured me to close my concern. On 22-of march she confirm me that company is ready to replace my broken part from their side without any charges, on that every time I clear my point that I am not ready too accept my laptop if it,s opened by Bareilly Service centre. She asked for a time to discusses this thing from her senior management & I said it,s Ok for me but i am not comfortable with Bareilly Service centre. If they open my laptop one more time I’ll not received my laptop at any cost.

Yesterday I received a call from Mr. Sandeep (Area Service manager) & I repeat my words him as well. & he drops my call after a hot talk with him.
Now today I received a call from Bareilly service centre @ 1.58 Pm that my all concern is close & my laptop is ready as I want. So my question is who gives them that authority to re-open my laptop without my permission??? & how can you think i believe on such a cheater service centre & ppl who not bother to serve their customer & believe in customer satisfaction. I tried Ms. Vinita Tyagi on (011-66006600-714) but all in vain. So just give me a one gud reason to continue with my same laptop.

20

I ordered a Sony tv thru she sony online sore. It never arrived. I called to inquire about it, after another of couple of days, they said my reship had been authorized, which I never had requested. When I called back to request some sort of expedited service I was told that was not possible. When I requested an email address to express my dissatisfaction, I was told there was none, when I requested a phone number, again I was told there was none. They did give me a snail mail address. I would have thought a tech company would be a little more with it and would like to hear about their consumers experiences, apparently not. Hopefully I will see the tv eventually.

20

Dear sony care, i bought sony vaio M126 mini laptop in 21 feb 2011 after 3day i faced a problem in laptop.it was suddenly shut down and generate big sound like a motor..then i talked to your customer care he installed operating system then prolem soleved for little time again this problem generate..then i again i talked to customer care he installed my operation system again..then i think its major problem so i decide to go your service centre. on last saturday i went their and i surrender my laptop to your service centre near to shakti matro station..

that time i dont have bill of purchasing so he said when you come then carry bill.so i came back sonepat and carry bill and went your service centre.and check my laptop they installed again operation system.and said they did cleaning also..but that time i found a new issue in my laplop. their packing was not properly and their bottom was paste by favistick..i felt very sad how it can be happend. because their seams was also not matched..and your employees of their office said to me it is already paste and if we will open it. it can be break..
please i am working and i have no more time to visit again and again your services centre so please provide help me to solve my problem.

You know why i go for sony i thought this is top brand. i have better option which provide on site prolem solution.. i think in sony product rare chance to ll come problem..but right now i have bad experience with sony mini laptop. My warrenty period is going to expiry so pls see matter and solve my problem.

40

Dear Sir/Madam. This is to remind you again that I had purchased a new sony laptop(model no. Vaio LT SVE14113EN/W) on 30.10.12 from M/s Synthesis Technologies-(12-13),Ranchi (copy of invoice enclosed). I want to bring to your kind notice that ever since I purchased this laptop I am facing the problems.My newly purchased laptop was having manufacturing defect with mouse touch-pad.I referred the case to the shop from where I have purchased.He agreed to referred the case to your sony service centre, Ranchi and within a week time I got the replacement with the new laptop.But it is very shocking and unpleasant to say that the replaced laptop was having more manufacturing defects than the earlier one.Following are the defects which was encountered a) Colour of mouse touchpad is not matching with body colour which your service centre people said not a big issue. b) End Button of keyboard is not working properly. c) Adapter get over heated very often. d) Laptop slowed down while booting.

Since I was not in Ranchi I asked your service centre, Ranchi about the defect over the phone,they told me to bring the laptop to their centre.After reaching Ranchi I went to Your service Centre ,they registered my complain (service job sheet enclosed) and promised to replace with a new laptop by looking into the defects.I was carrying an inspiration that I will be provided with new laptop without any defect within a short time. But It is painful to say that they have not informed me about status of the laptop even after ten days from the case being registered finally when I called them up and asked for the status,they didn't response and switched off their mobile.After continuous trail finally I was able to speak with one of their guy whose reply disappointed me.

They say it cannot be replaced with a new one which they agreed to do while registering my case. They have rather changed the keyboard without informing me and said adapter problem has been sorted out.My tampered laptop is still lying with the service centre, Ranchi.

I have even called to your toll free customer care on 07.12.12 regarding this matter who told me to send the mail for new replacement citing the problems. I wish to inform you that I have purchased sony laptop with a view that it has brand and reputation but the way I am harassed by the service centre people doesn't give a good idea.Since I have paid for the new laptop, a repaired tampered piece is not acceptable whose certainty of breaking down is more and which doesn't work satisfactorily. I have already spent lots of my precious time and money behind this laptop.Considering the good will of such a brand I am sure that I will be provided with a new laptop with a hope that it doesn't have any more problems.A quick action in this regards is highly appreciable.

60

Recently i purchased a brand new PS3 and was grossly overcharged 300 when the xbox360 elite is 250 and is SUPERIOR in all aspects gameplay,updates,graphics,design. I have to manually close my ps3 because there was no featured added to push a button and then allow the system to close itself. not only that but most of the ps3 is now built with plastic aside from there being a huge gaping hole in my system the wifi is USELESS i paid 200for a premium router and my cell phone has better wifi then my ps3?!

Another thing is i had to buy this new system recently because of a manufactors DEFECT in the original ps3 and would not replace my system or fix it even though it was sony fault i was told by a customer rep that i should go buy an xbox because sony doesn't replace defective products they sell unlike XBOX which replaces it and admit it was an error on their part. I personally after this experience will never buy anything SONY again i also have told friends and family unless you drop your prices and start fixing your defective POORLY made products hope you run out of business soon keep up the terrible service and keep mass producing GARAGE.

60

Recently, A PS-VITA that I bought has stopped working in the sense that the power buttons and volume buttons don't work. Through the guide of Sony's Phone-Help Center, we sent the product to a Warehouse to which point it was sent into the technicians at the actual company. They have so far sent us back the product two times claiming "sand damage". I find it particularly hard to believe that sand particles big enough to do enough damage could enter such a compact device, and they gave us pictures pointing out places that have NO relation to the problem areas in the our PS-VITA. At this point I feel like SONY is avoiding fixing this device because sand particles are very small particles that are either too small to cause damage or too big to get inside that system. I believe that SONY is simply lying to us, and they have us trapped with their money, as they said that we can only hope to replace the device and if we were to open up the device ourselves to find the issues that we would end up voiding the warranty.

20

I called vaio few every time i called they keep transferring me from one agent to another i bought a laptop from and i only used it for 6 mohth i paid 1050$ for a i3 laptop,i chose vaio because a lot of people told me its good and i also brought a bravia 47inch hdtv screen died after used for 3 months only so they replaced with a newer tv and i start having same problem again,the laptop crashed twice in six month sony is charging me 60$ to recovery disk and the battery doesnt hold charge at all sony want to pay for battery which is 200$$ factory warranty is useless i never thought sony corporation will something like this.Dont by sony tv or vaio vpcf12afm laptop complete 2500 dollars.

We purchased a 60 inch Sony TV the end of January 2011. Used very little over the summer months. The end of October 2011 the TV shuts off and red light blinks 6 times. Sony sent service to replace the power supply....sent a defective part. We waited another week.....part did not fix the problem. The tech determined we have a defective set. Sony wants to replace with a REFURBISHED set with warranty till February. We DID NOT purchase a defective set, nor do we want a refurbished set. We should have this tv replaced by Sony with a NEW set. We have been totally ripped off!!!

40

I just ended a call with one of your supervisors, and would like to file a complaint and also have Sony respond to me to resolve the Welcome Back Program issue I have. I went through three support people tonight over 44 minutes. Please check my notes and Richard said they would be updated. The basis of my call was that when I responded to your email from June 5th tonight for the Welcome Back Program, it took me to your site and said it had ended. So I called your support telephone number.

I was told it had expired and was nothing they could do and I finally reached Ryan, right before speaking to Richard, who said he could forward it to another department and have them make a determination within 3-5 days. Then I was transferred to his supervisor, Richard, who apparently I upset and he denied forwarding my information. So, let me start from the beginning with why I believe I should qualify for the Welcome Back Program at this time. On April 28 I received an email from Sony in regards to the compromise of your company and Qriocity.

On June 5 I received an email from Sony in regards to the Welcome Back Program. At that time, I felt the need to wait as I was not sure Sony had “plugged all the holes”. So I waited and then approximately two weeks later I read that another division of Sony had been compromised. So I decided to continue to wait on following the link in the Welcome Back Program email. So, today I decide to follow the link in the email and find that you have ended the program. The first thing I did was re-read the email.

Sure enough, there was NO mention of any expiration date. So thinking it was a mistake, I followed the link again to find the same results. I then called Sony support and experienced what I laid out above. I feel that Sony should allow me to participate in the Welcome Back Program due to not informing me of any expiration date in the email I received from Sony. I would like your response within 3-5 days with your decision to allow me to participate in the Welcome Back Program.

I would also like to add that I have been a Sony products customer for my entire adult life (23 years) from home audio, computers, alarm clocks, car audio, television, Betamax, vcr, dvd, Blu-ray, the list goes on. I have never seen Sony in such disarray with their customer relations as I experienced with this PS3 program. Not only did I spend almost an hour on the phone with your support associates this evening but had to cancel my credit card, check my credit report, and much more since your data compromise of your divisions.

I’m saddened as a Sony customer, one who brags as much as the Apple fanboys about your products and service, that I received such blatant and disrespectful attitudes as I did tonight from your associates. I’m also in disbelief that you would handle this Welcome Back Program in the manner you have set out without contacting your customers with more details in the emails or even through the much more secure Snailmail. Shame on you Sony!! My hope is that you will not only allow me to gain some satisfaction by participating in the Welcome Back Program, but more over that you would have better laid plans for future handlings of customer dissatisfaction.

20

I'm tired of getting a new ps3 system that keeps breaking down. Every time I get a new Sony ps3 system it breaks. This is complete crap Sony why can't you just make your stuff work dang man. I expected more from this company but continue to keep having problems over and over. I want to believe this won't happen again!

40

I purchased a Sony Vazio laptop computer new at Best Buy which included Windows 7 premier. I need to replace my hard drive requiring me to purchase a Windows 7 recovery disc at $65.00. Why am i paying for Windows 7 again when I already paid for it when I purchased my computer. Instead of shipping the recover disc for the cost of the CD and postage, I am being charged an outrageous price as an established Windows 7 customer. So Sony feels comfortable charging the price of Windows 7 again to existing customers rather than supplying recover discs at NO CHARGE with just the cost of the CD and postage. Making money off of existing established customers is unfair and should not be used as another revenue source.

40

I never seen such worst response from any other product/company. Such a bad response from Sony Service Center. I registered a complaint for TV issue on 16-Jan-15 even after one week they have not turned back to address the issue. Always keep transfer the calls and irresponsible answers, and phone disconnects, and keep says call later. I am worried that why bought Sony TV. Do not suggest anyone to buy.

40

I want to complain about how ive been treated as a sony customer who purchased an xperia Z3 along with an extended warranty plan. My phone has bent while in my pocket. I could complain about the build quality of this product, and about how I switched from apple to avoid this bending problem. However I purchased the extended warranty and was told by the sony salesman at the sony store that I would have accidental coverage. When I returned to the sony store to claim my warranty coverage I was told by Ben, the sales associate that sony was closing its doors in Canada and I was out of luck. Furious as I was with my decision to purchase a sony phone, Ben told me to call 1-866-737-7733 for my warranty problems. I spoke with a number of people who told me that I need to goto the sony store to claim my warranty. upon returning to the sony store and talking with Ben and phoning the 1-866-737-7733 number I was given, I was told again by all representatives of sony that no one could help me with my warranty.

I was also given a list of phone numbers to various sony departments between Canada and the usa; 1-877-899-7669, 1-866-766-9374, 1-416-499-1414, 1-855-766-9777. After calling these numbers and talking with various people who told me they could not help me and to call another number, not to mention being put on hold, my total time wasted was upwards of 4 hours. Not to mention driving from home to the sony store three times. My frustrations adding up and my temper lost, I was given a final decision by a sony representative over the phone to email sonysupportusa@am.sony.com to voice my concern about my warranty issues. I cannot stress how pissed off sony has made me. I purchased an xperia Z3 brand new, with extended accidental coverage for over $900.00 Canadian, to have my flagship device bend in my pocket, with sony giving me the run around, with no hope of warranty coverage at all. My opinion about this company is that they are crooks. I believe Sony owes my an xperia Z3. I will never purchase another sony product as long as I live, and I will take this to social media as well as everone who cares to listen to my sony scandal. Screw you sony! you officially have one more pissed off customer to add to your list.

20

As a loyal Sony customer I bought my latest Sony KDL-70 W850B a supposedly smart TV in Saudi Arabia. Unfortunately it's just a YouTube TV and no other pre-loaded live apps work, not even the Sony app or Opera or TED. I am not complaining that it doesn't support Adobe but its own pre-loaded apps should work. The authorized dealer conveniently avoids responsibility by informing me that in Saudi Arabia other apps don't work due to time zone problems. The same apps work here for Samsung and LG.I have contact Sony middlEast about a month back but no action till now.
Sony please tell why should I do buy Sony again.

20

Sony advertises the Z3 as the ultimate waterproof phone and state that it can go into a pool up to 1.5m deep. In my experience it's false advertising. My Z3 went into the pool not even a meter deep and the screen stopped responding and stayed black. Quite frankly if I spend so much money on a phone I'd expect it to at least be able to perform to its capabilities as advertised but... No such luck. I am extremely disappointed with Sony.

60

We bought from Sony Store in line a Vaio Fit 14 Laptop in November 3/2013, we receive the product week later.Then 2 month later we start to get all kind of internet conection and freeze up problems our(other laptop working fine at same).I call Sony and they told me that i need sent it back for repair,because was under garanty, the only way they can reeplace was “if laptop was no fixable”,.We sent this laptop for repair via UPS 2/27/14 from that date to now 3/27/14, i call and talk with many Sony people in Customer Service,Repair Dept.and no one can tell me when the computer will be ready,the typical answer “Technicinan is working on Sir,you will receive in 7 days..”whatta lie, also they told me once that “they waiting the part from oversea..”…another lie.Always i was a Sony fanatic, but with this situation Sony is no more in my list.I just call again and same lie…..”Technician still working…”

40

I have been experiencing no end of problems with my playstation 4. The servers are more often then not down for whatever reason, and yet we have to pay for this service, only for it to have more problems then I care to mention. My playstation 3 has had no such problems apart from when maintenance tasks are being carried out. My internet connection at its slowest is 105Mb so I know it isn’t that. It is connected via a LAN cable so the connection is wired, and is located not even .5m away from the playstation.

Besides all the problems I’m having with getting online, the simple fact that all games now have some part of the main game that requires an online connection, means that players who can’t afford the online subscription whatever the reason for, now can’t enjoy a FULL game. (An example of this is Assassins Creed Black Flag- accessing your fleet of ships is online based, so I can’t access any of my 14 ships and the missions I have sent them to complete.) I wouldn’t mind half of these problems, but when I have to pay £40 or whatever the cost is per year to be able to gain full use of a console I have already paid £360+ for, I find it rather annoying, when the same features and experiences can be had on the previous version of the console for free.

The simple fact is that playstation is trying to copy features that Xbox have already implemented into their system, and are failing, and myself and other playstation 4 owners are becoming increasingly more frustrated with the lack of communication between sony and it’s customers as regards problems. The playstation 4 cost and the £40 per year online subscription I presume have already made over £1 billion, yet they can’t even keep servers and online services running smoothly with the additional money gained through online subscriptions. I look forward to hearing the response from yourselves soon. Please feel free to mail me on the address provided, and if needs be, mail me to send you my mobile number and we can talk directly over the phone.

40

My Sony e reader would not scinc from computer to reader had an I T come out also could not do it sent Sony email no reply. Rang Monday said would ring back that day and did but could not fix said some one would ring back in two days no return call rang Sony again told someone would ring back still no return call. Asked if I could speak to someone higher told no . So all I can say is thanks for the no service I have two Sony Bravia T V s and a Sony mobile and have returned E Reader back to shop and will NOT BUY SONY again can understand we can all have something go wrong but I will not go where I don’t get SERVICE. Julie Hetherington

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