Sony Complaints Continued... (Page 2)140+ reviews added so far. Upset? Call Sony corporate: 212-833-6722
We bought from Sony Store in line a Vaio Fit 14 Laptop in November 3/2013, we receive the product week later.Then 2 month later we start to get all kind of internet conection and freeze up problems our(other laptop working fine at same).I call Sony and they told me that i need sent it back for repair,because was under garanty, the only way they can reeplace was “if laptop was no fixable”,.We sent this laptop for repair via UPS 2/27/14 from that date to now 3/27/14, i call and talk with many Sony people in Customer Service,Repair Dept.and no one can tell me when the computer will be ready,the typical answer “Technicinan is working on Sir,you will receive in 7 days..”whatta lie, also they told me once that “they waiting the part from oversea..”…another lie.Always i was a Sony fanatic, but with this situation Sony is no more in my list.I just call again and same lie…..”Technician still working…”
I have been experiencing no end of problems with my playstation 4. The servers are more often then not down for whatever reason, and yet we have to pay for this service, only for it to have more problems then I care to mention. My playstation 3 has had no such problems apart from when maintenance tasks are being carried out. My internet connection at its slowest is 105Mb so I know it isn’t that. It is connected via a LAN cable so the connection is wired, and is located not even .5m away from the playstation.
Besides all the problems I’m having with getting online, the simple fact that all games now have some part of the main game that requires an online connection, means that players who can’t afford the online subscription whatever the reason for, now can’t enjoy a FULL game. (An example of this is Assassins Creed Black Flag- accessing your fleet of ships is online based, so I can’t access any of my 14 ships and the missions I have sent them to complete.) I wouldn’t mind half of these problems, but when I have to pay £40 or whatever the cost is per year to be able to gain full use of a console I have already paid £360+ for, I find it rather annoying, when the same features and experiences can be had on the previous version of the console for free.
The simple fact is that playstation is trying to copy features that Xbox have already implemented into their system, and are failing, and myself and other playstation 4 owners are becoming increasingly more frustrated with the lack of communication between sony and it’s customers as regards problems. The playstation 4 cost and the £40 per year online subscription I presume have already made over £1 billion, yet they can’t even keep servers and online services running smoothly with the additional money gained through online subscriptions. I look forward to hearing the response from yourselves soon. Please feel free to mail me on the address provided, and if needs be, mail me to send you my mobile number and we can talk directly over the phone.
My Sony e reader would not scinc from computer to reader had an I T come out also could not do it sent Sony email no reply. Rang Monday said would ring back that day and did but could not fix said some one would ring back in two days no return call rang Sony again told someone would ring back still no return call. Asked if I could speak to someone higher told no . So all I can say is thanks for the no service I have two Sony Bravia T V s and a Sony mobile and have returned E Reader back to shop and will NOT BUY SONY again can understand we can all have something go wrong but I will not go where I don’t get SERVICE. Julie Hetherington
I recently sent in my PS3 to be repaired after it quit working. I thought this would be a better idea than having a shop fix it as Sony knows it’s product. So I filled out the service request online, made the payment, and I received the instructions on how to send it back. I got the box in the mail about 3 days later and sent my console in. On 4/9 I received a call from the service center saying that they received my console but the payment did not go through online and that I had to do it over the phone. I went ahead and gave him the information and everything was done. I was told that it would take 7-10 days to service and 3-5 days for shipping. On May 1st, I still had not received an email so I called the customer support number to check on the status.
The young lady was very polite and researched why it was taking so long. So after about 15 minutes of waiting on the phone, she said that when they called for the payment over the phone, there was a mix up because of where it was not previously accepted online. She said my console was listed as ship-ready and that as soon as fedex came, the console would be shipped out and I would receive an email with tracking information. So today, May 3rd, I still had not received an email so I looked at the service status online to only find that instead of saying my console was received on 4/9, it was received on 5/2. I called customer service again to find out what was going on. The rep said that it was listed my console was ship-ready and put me on hold to find out what was going on.
She came back and told me that my system was on back order and that it would be another 8-10 days before it could be shipped out. If I had know that it would have taken more than a month to have my system serviced, I would not have sent it in and paid for the service that I WAS NOT GETTING! So the 7-10 days for service is not completely true. If I had been contacted by sony telling me that my system was on back order, it probably wouldn’t have been so bad. But instead, I have to call, get lied to or mislead, call again, and get more bad news. I was a very loyal sony customer, but in the future, I will be looking at other products, xbox especially. This was the worst customer service experience that I have ever received. Not what I would expect from a company like Sony.
when we go to shop at Rayalaseema Agencies, Nellore
(Sony Cybershot W730 )
we ask the sales mangaer what is the price of above item he said that
it is worth of Rs: 7600/- then we ask him to get discount but he said not
then we said that we will get it more discount on online shopping
if u have any chance to give the discount
But he rashly said that the sales boy “SEND THEM OUT”
then we as is it the way to behave the customers ?
then he said that “SEND THEM OUT”
If a dealer of SONY is talks like that who will purchse Your sony product in the Nellore.
and your sales will decrease for that behavour
so please instruct your dealers please behave politely with customers when they buy or not is second thing.
I have a Sony tv of model DRC-MF. I am sorry to inform you that that the TV set has suddenly lost its colours and has turned black and white. Surprisingly when it regains its colours the colour quality too isn’t well defined. It is my earnest request that you should look into this matter and respond to this message.
Dear whoever this may concern
Your legal team has seemed to randomly block a parody of ‘Gangnam Style’. You say you have it blocked due to copyright issues… How…?Why just the Minecraft Style? There are numerous amount of parodies on this song, yet only this one has been blocked. It does not harm the original Gangnam Style video, if anything it will get it more views (which may I add, it already has one billion). You guys have normally been a very nice, cool company who help customers/non-customers at times, yet this situation has made me think twice about buying products such as T.V’s, a Ps3. This is losing you customers and is wrecking the internet’s view on your company. I highly recommend you come out and officially apologize and unblock the video. You should also consider some sort of compensation for CaptainSparklez (Jordan Maron), perhaps by giving him a few products he could use to help his channel due to the damage you have done.
So I bought a game for Playstaion 3 with PS Vita cross buy and I accidentally downloaded the materials from the disk into my own Playstation Network account. The game was for my sons account and the download didn’t work because I had already installed it into my account. I called Sony and I told them that it was a mistake and that they can wipe it from my account as long as my son was able to have the material in is account and they pretty much told me to buy an another game. They didn’t even attempt to help or take care of me.
Your Ultra Violet format is bullshit, it sucks, and I and many others are not happy being duped that we have purchased a digital copy only to find our selves jumping through hoops to get it to work and finding it really doesn’t work anyway. We want a copy that works on iTunes, no body needs nor wants 2 or 3 programs to watch a digital copy of a movie. Get over yourselves. Apple got there first and was smart about it, the infrastructure is far better than yours will ever be. Take your Ultra Violet and shove it. Nobody wants it.
I purchased a Sony wega projection tv in 2005 model KDF55WF655, it was a great TV even after replacing blubs 4 time since I’ve owed the TV, suddenly this blue streak was across the bottom and continued, as I started reading it seems like it’s common on this TV. For the price Sony charged for this model KDFWF655 there should be more help me. Its optical black but the part costs more then spending on a new TV which I believe is not fair to me as a consumer. I would really appricate some help from sony on this matter. PLEASE
I purchased a 60″ Sony projection tv in late 2007 for around.$3500. I went with this particular tv because Sony was supposed to be the best and I was convinced by salesmen that projection would far outlast a plasma. So I bought it. In 2010 I had to replace the lamp, it cost $150. According to Research the bulb should have lasted for 3-5 yrs or 20,000 hours. Well that was the first lie. Then in 2012 I noticed that the picture was changing. It seemed to yellow with time. And get progressively worse as it remained on. So I contact Sony. I had to go thru many steps to reset the tv. And then I was told to have the tv serviced or contact them for the factory decertified exchange program. So I did. That was a waste of time.
They told me that there was nothing they could do. So I started telling them that I knew of the class action law suit about this “optical block” issue and that they were supposed to take care of the customer. They transferred me to “Mel” and all she did was tell me that the program was over and the best she would do was to offer me a $1499 tv for $1000. Really? I paid $3500 for a tv that was projected to last over 10 years and I got 5 barely. And the best they could do was to offer me another Sony product for a savings of $500? This is unreal. I want my tv fixed or a better offer. Matter of a fact I don’t want a Sony tv ever again. Not with this lousy customer service, not to mention I could barely understand them thru there thick foreign accents.
Sony tells nothing but lies when it comes to replacing faulty units,they tell constant lies and give you misinformation only to delay replacing faulty products, it has been over a month and I still don’t have a replacement tv promised for a tv that didn’t even last 6 months,I had no tv for me and the kids for Christmas which was a big let down for them .still waiting but not holding my breath, this is the worst compacy I have ever had to deal with
I recently purchase a Sony digital photo frame. On the box according to me; it clearly stated that the frame will be able to accept a Memory-Stick/USB Stick. On the instruction manual it even shows a picture as to insert this “stick”. But to my disappointment the digital photo frame can only use n Memory-Card. I feel that this is falls advertising and I”m very disappointed with Sony. I now had to spent extra money on purchasing a Memory-card as I bought this fame thinking I can use my memory stick/usb stick as shown on their instruction manual.
I brought a Sony viao laptop a week ago , and already the Hard drive crashes on me. .I called customer support three days ago, and there guy with a thick Indian accent, who got my information completely wrong told me that a repairer man would contact me. Well I’m still waiting. So tomorrow I’m going to best buy and exchanging it $1000 paper weight exchange for something (non-Sony) that actually work.
I’m in the US Air Force stationed at Misawa AB Japan. I bought a tablet for my wife since her reader is getting old and worn out. When we tried to download the reader app, it said its not available in our country. I called customer service to see if there is a way around it and I was basically told sorry about your luck. I dont see why apple can get around this issue and Sony cant my daughters IPad gets app as does my iPhone. We went with Sony so my wife would not have to repurchase her 50+ books. The customer service on the phone was rude and not willing to help. Not i have a 500 dollar paper weigh as she will no use it. Completely ruined our Christmas.
Subject – Rude Behavior from Sony Center Manager and given wrong product. Yesterday (05-03-2012), evening i went to a Sony center for purchasing a mobile as per my requirement. I had clearly explained the seller about my requirement that i need to connect the mobile to my laptop and asked for sony mobile but they given Walkman Mix 13i, that does not hoption to connect to my laptop. Today , just hours after the purchase i asked them to change the mobile as it is not as per my requirement, but they are not ready to replace and they started shouting us .
The manager named Varghese behaved very rudely to us. I am using many SONY product like SONY Arc S and Sony digital camera etc. I never experienced this kind of rude behavior from an authorized mobile dealer.Hope SONY will take necessary action. We have several option to purchase the mobile through online or other mobile shop but came to sony center just hoping that dealer will suggest the right product , but they cheated us by giving the wrong mobile. I need the replacement as early possible and i need mobile that can fulfill my only requirement that is connecting to internet through mobile. the same i asked several times while purchasing.
My sony vaio laptop have a problum and my laptop still under warrenty. i bought my laptop early 2011. Today 29/11/2011 i went to sony centre at jusco cheras and person detach my laptop problum and they said my laptop have lost my cd drive. they told to me i need to go to midvalley to install back my cd drive coz my laptop under warrenty. if i want to in stall at jusco cheras sony centre i need to pay rm80 for me this is useless reason coz the person know to install my cd drive immediately. Distance from my place to midvalley around 60km and i went to jusco cheras becauce it only near by my place they dont want to install..
i feel regret sony only know to sold they products but service after sales is bad..sony just thing about profit n sold your products even the thing still under warentty.. regret with sony service centre jusco cheras or this is SONY RULES?
i have requested sony about warranty extend.SONY Told me it will happen and sony will extend my warranty. i live in kashmir thats why i cant extend my warranty on time.SO, i request sony 2 extend my warranty.SONY Told me it will happen and sony will extend my warranty.I paid money and they asked me sony will give you unique number.But you dont provide me any kind of number and status is still open according to sony. So Plz provide me unique code and extend my warranty
I had braught a sony bravia Lcd Tv on 01.11.09 from Ankur Electronics, 12 Ground Floor Cross River Mall Delhi – 110032. Model No. is KLV – 22T550A. But Now there is a problem accuring with my TV that the light blinks 8 times and it suddenly got off. I had complaint about it to sony customer care ( Complaint no. 8235203)and they transfered my service to their dealer the “AP Network Services, B – 1, Plot No.5, Sagar Complex LSC, New Rajdhani Enclave new Delhi Phone – 011 22043246. They sent an engineer to visit the my TV and he told that BT2 Board of my TV has to be replaced.
He has taken Rs. 3000.00 as advance to replace the part on the date 01.10.2011 and he made the promise that the your part will be replaced within the 2 or 3 days but it has been 18 days since he has taken the advance and the part has not been replaced. I also tried to connect with AP Network services and there is a guy Mr. Samant, he always tells a lie that you will get your part tomorrow and it’s 18 days past and still his answer is same. So, I want to ask you that what kind of this company is ? which does not care about its customers ? Plz try to take immediate action.
This is to inform u that I purchased a sony vaio laptop being model No.SONYVAIO VPCEG18/P INV NOMES/11-12/1830 on Dt.16.7.11. I lodge complaint to your service center as details below. iner side screen is looking broken and day by day going blackish. Service center confirm it as damage and given estimate of Rs.14115. Again this is my submission that this a natural cause not damage at my part . Hence you are retested ki9ndly provide services under guarantee provision. Subject: ESTIMATE LCD OF SONY VAIO VPCEH18FG. Estimate of Sony Vaio VPCEH18FG. S/N – 27544986-7002548. LCD – A1799183A – 12392.00. If Estimate Approve 75% advance will require to order the part. Part Arrival time will approx 10 Days.
I purchased a new Sony Vaio laptop in January from their website along with the on-site service warranty. On 7/15/2011 my keyboard completely died. I was on the phone with Sony for over 2 hrs when they finally told me that they could not send out an onsite technical because ‘my computer was custom’ and they did not know what keyboard it had. The computer is definitely not ‘custom’, I simply selected it off their website. Basically they gave me a bunch of different reasons but said the only solution was to mail in my computer (~10 day turn around time) but they would not send a technician.
I explained that I could not be without a computer this long and that was why I had paid for the onsite service. They could offer no other solution and were extremely unhelpful. The first rep was meant to send a box to return the computer and promised to call me back and did not. I then had to call back and wasted another 2 hours going around in circles getting yet another set of reasons why they could not send a tech to fix my laptop. This rep kept saying because my laptop was ‘custom’ I coundn’t have an on site tech. But could not answer why I was able to select that option and pay for it!
I bought a VAIO PC form SONY (SONY STYLE) in July 2010 with a 3 year extended Warranty. The computer suddenly died on July 26, 2011. I have call and e-mailed SONY for service at least a dozen times and they have been completely unresponsive. I have been going in circles. Service people say I will be help by extended warranty people and extended warranty people say their database does not have my information. I have e-mailed copies of SONY invoices for the purchase with added charge of 3 year extended warranty, but they claim the update has been pending for last 3 days. They have the information but cannot help for they have not updated their database.
If an individual takes someone money and says he does not have it because he did not put it in his bank, it is a fraud. SONY is guilty of fraud. They are a dishonest company and I feel that potential victims of SONY should be aware of their irresponsible and dishonest behavior.
Do NOT buy Sony VAIO lapotps! We have a PCG 7173L and the screen goes blank every 3 seconds. When you press “Display Off” button the screen comes back up and then goes black again. Sony sent us a screen chip ($for 68.86). Did not solve the problem! Then they told us to download and install Intel 4 Mobile Chip software update. The problem persists! Even though Sony sells defective laptops they refuse to recall the part/software and fix the issue at THEIR expense.
Since our computer is out of warranty, after hours on the phone trying to figure out how to solve this, Sony tells us that WE have to send the computer in for “repair” and pay for it. This is not a wear and tear, is a manufacturer’s defective part/software. The laptop works fine with an external screen.
This is a known issue: http://answers.yahoo.com/question/index?qid=20100629153035AAPbQZb
Still, Sony customer service, employee C28J said since this is not a “known problem” in their system and therefore they will not acknowledge customer complaints from external websites and will assert that my problem is a single person issue.
Guten Tag, meine Name ist Frank Möller (email@example.com ; Mühlweg 2a D-85560 Ebersberg) und ich habe anfang April mir die PS3 zugelegt. Nach dem Hackangriff: sollte als Entschädigung, wie Sie wissen, einen Monat PSN plus Mitgliedschaft und zwei Spiele zur Verfügung stehen. Als das PSN wieder lief nahm ich zu erst die Mitgliedschaft an, als ständig ein Systemfehler auftrat (80710D36). Ich dachte mir das PSN ist wahrscheinlich überlastet und ging für eine weile raus. Doch als ich wieder rein ging hatte ich aber keinen zugriff mehr auf die zwei Spiele, die zum Download ausstanden.Da ich schon gern “Little Big Planet” und “Wiepout” hätte Frage ich nun was da los war und wie ich an meine Entschädigungsspiele komme?
I recently was excited that the playstation network was back up and they were offering us free inncentives. So as I am sure lots of other people were, I decided to get my free games. I got my games and everything was goin great until I seen my bank statement and found out that they had charged me for the games. This wasn’t such a big deal other then the fact that the money they had taken out of the account was not in it and so therefore I was charged 2 $35 insufficent funds charges. I called sony and they had no problem giving me my money back for the games, but as for the insufficent funds charges they just told me I was S.O.L. even though it was entirely there fault. And this is where I am no longer a happy sony customer.
Had to redo my computer after a virus infection. I got everything to work except the sound control did not work on pad above keyboard. Tried all drivers from Sony website. Finally called Sony & they said I would have to order recovery CDs as the drivers are not on Internet. There were 7 CDs labeled Recovery 1 – 4 & then 1-3. CDs gave error after when inserting CD 2 on both sets. Called Sony & they said this meant there was an error w/the CD drive. Loaded Vista from CD as well as Office 2010 & Norton from CDs. I never had a problem with any CDs except for the ones Sony sold me for $70 plus shipping and handling.
Will just have to live without sound control pad working but I will remember this and never recommend or purchase a Sony computer product.
Dear Sony, When I bought the playstation on April 29, 2011, I had every intention of playing online. I didn’t get the chance to sign up for the psn. On April 20th, the system was hacked and I couldn’t sign up at all. All of a sudden the system comes back on and the representative on the phone told me that anyone who bought the playstation before the hacking (April 19) would get 2 free games and 1 month of playstation plus for free. Oh, how wrong she was. She never told me that we had to be signed in to the Sony psn network before it happened. Due to the fact that I didn’t sign in the day I bought the system, I got screwed.
Sony, your a million dollar company. Find some way to compensate consumers like me, who at least deserve one game. Besides, we had to wait for over a month before we could play online and use netflix. James.
sony polyphony digital needs to step up and accept the fact that there is an issue in the online portion of the game gran turismo 5. A black screen appears and the race is delayed untill a pace lap is complete and some stay behind a black screen with ther car driving itself(slowly). For many who play this game, online play is the only reason for purchase and after the long and extended anticipation of the games release we were treated to an online experience unlike no other. parts of the online features have been touched upon but the most anoying part is being overlooked.
never have I heard any mention of acknowledgement or any ways to help deal with the issue. many have tried to find the cause with all results showing that there is a major problem with the servers used. The servers used have allegedly been replaced with similar if not worse effect. The point I am trying to make is stand by ur product and at least acknowlage and address the issue in some manor, it’s been 6 months, get it fixed or do what is necessary to put this feature to it’s fullest potential. Sony if it has to do with peoples internet conection then tell us, and stop avoiding the issue all together.
I would just like an answer to the question all PSN users are asking, which is when will we be back online? Simple enough you would have thought until now. Instead have been focusing on releasing posts about the intrusions to their networks etc they ignore blog posts and getting any info using your PS3 is near impossible due to the outdated browser. Sony just tell us something, anything at all, better to know it could be another 2 weeks than to know nothing at all even if you don’t know when just say so.
i try putting in my credit card information in to psn to add money to my wallet and it didnt let me put the money in then i checked my creditcard balance nd psn had charged me 15 dollars that i didnt have on my psn wallet i want my money bak and also i bought i psn card that dosnt want to work the psn store says the information is wrong but im try alot of times i want my money bak im a very unhappy customer i just lost 35 dollars in tottal thans to psn and i demand my money back email me back to.
I purchased a new Sony VAIO Laptop – E Series (Blueray DVD, built-in motion eye, etc.) in Dec 2010. It worked fine until 3 weeks ago when the screen went black. Sony’s service tech informed us my new 18″ LCD screen has an ‘internal’ crack rendering my computer unusable! That’s right … my $2,000 computer has a cracked screen after only 3 months. It’s important to emphasize that my laptop was not damaged or dropped. It is not transported to and from work. It remains in our home office where I work. Upon learning of the ‘internal’ crack, the Sony service rep contacted their customer service center and handed me the phone.
My VAIO laptop was under warranty, but the LCD screen was not covered. Rather, Sony sent me a box to mail my laptop to Sony’s repair center in California at a cost of $700 to replace the LCD screen! That’s right. Sony’s customer service solution is to charge ME $700 to replace the faulty inferior quality LCD screen they marketed to me was a premium laptop. A word to the wise: Sony charges a premium price for the quality products they used to provide consumers. Those days are no longer! Sony’s low quality electronic products are the worst on the market and highest priced.
I will NEVER purchase another Sony product again, and continue to advise family, friends and colleagues to do the same. Sadly, Sony’s customer service is deplorable and unable to provide acceptable solutions to these quality issues eroding customer loyalty. Bottom line greed is Sony’s top priority. Not customer satisfaction! They’ve lost my business … I wish I’d read this message board prior to my purchasing the Sony VAIO – I would have made a different choice!
Dear Sony, I recently bought a playstation 3 because I’ve seen all the commercials, heard all the hype and have even read the reviews about how the PS3 is much superior to the 360. I believed I was being the wise consumer and thought that I had purchased the right gaming consul, WRONG. I’ve been online gaming with you since the PS2 with no problems apparently the idiots that you employ now can’t even fix the current problem on the PSN. All I would like to know is when if ever will the PSN be up and running?
If you cannot fix it then I will just return my consul and purchase the 360 slim and tell all my buddies who just bought one for the same reason I did “online play” to go with me and make the switch to microsoft.
Justin S. Dean
How can there be so much DLC for every game released these days ? Can you not make a FULL game anymore ? Or is this the future for Sony PS3 where you buy a game @ 39.99 , then realise you have got to pay more just for little add-ons – which should already really be in the game …. Game developers are incapable of producing a complete game and just want as much money as they can make out of you … dont even get me started on the pathetic excuses that call themselves HACKERS !!! Thing is – PSN dont care what they HACK up because its a “FREE” system … im buying a X-BOX , 2 fingers salute to SONY.
Hello, hissing kitty! A word to the wise – the higher Sony pricetags, at least for computers, isn’t what it used to be. We’ve had Vaio desktops for over a decade (and Toshiba portables)- the manufacturing quality has been top-notch. But computers aren’t just hardware – it’s software as well. Which is where Sony falls flat. The “perfect storm” combination of Windows Updates, the nvidia G-force video chip that Sony uses, and an earlier model family of Sony’s $2K All-in-One 24″ computers means that Microsoft sends out “critical updates” including new nvidia drivers, but fail to acknowledge that these drivers happen to be incompatible with your PC.
Result – no more “all-in-one” functionality. Your solution – $130 for a “per-incident” remote software repair. The warranty on the repair? 7 days. The frequency of the Windows “critical update?” Monthly. At least the nvidia folks had the foresight to tell me to turn the updates off, they can’t control it either. As far as Sony, they’re happy to either sell me a new $2K computer (after all, mine is 15 months old, isn’t it time for a new one??) or another $130 per-incident repair.
Bottom line – think twice before you’re lured by that Sony brand on new high-end equipment. The build quality may still be great, the design appealing, but today’s products are a combination of hardware, software, and support: Sony is coasting on yesterday’s reputation and not really focused on the overall customer experience.
DON’T BUY SONY PRODUCTS–WORSE PRODUCTS AND CUSTOMER SERVICE. On 4/28/10 I purchased a Sony Vaio from Best Buy. I returned it on 4/30/10 because the backspace key wouldn’t work and received a new Vaio. 15 days later the DVD drive wouldn’t work and so began my Sony nightmare. Five repairs in five months and the Vaio still didn’t work properly. I have spent 60 hours on the phone with Sony because its customer service is horrible. You wait anywhere from 10-20 minutes to get a representative, explain the problem, then the Sony rep says they have to read the file, another 5 minutes, after which they ask you why you are calling, so you have to repeat the problem again.
If you get transferred the whole process starts all over again. In dozens of phone calls to Sony I’ve never gotten off the phone in less than 45 minutes, frequently spending as much as two hours on a call. When Sony said the Vaio had to be returned for a sixth repair in 5 months I contacted a local TV station’s consumer action group. It took them almost two weeks to track down a phone number for a Sony representative and Sony agreed to replace the Vaio with a new one. Sony deliberately makes it virtually impossible for a customer to contact them other than through their useless customer service.
Six weeks after the “new” Vaio was delivered the hard drive crashed and the DVD drive wouldn’t work. In the next four weeks the hard drive, DVD drive, touchpad and motherboard had to be replaced and then the keyboard stopped working. During the replacement of the motherboard it was discovered that the laptop wasn’t new but was in fact refurbished. I demanded my money back and was told Sony would repair the keyboard.
I obtained the name and phone number from the consumer group and called the Sony PR rep but he no longer worked in that capacity and provided the email address for his replacement. I sent a detailed email, including the all of the event numbers assigned by Sony, asking for a full refund. I received no response. I called the original Sony PR rep and after much back and forth he provided me with Elizabeth Boukis’ phone number. I called Ms. Boukis and left a voicemail, which she ignored. I called back several times getting her voicemail but finally she answered and I told her I wanted my money back. It wasn’t a pleasant conversation and I told her I would call her everyday until I got my money back. Five minutes after hanging up another Sony rep called saying they would refund my full purchase price.
If you are going through the nightmare that is Sony Customer Service, here is the contact information for the Sony reps mentioned above.
In 2009 a friend of mine in another state bought a PRS600BC/cs digital reader $299.99. He used the book about one year on an off. The screen turned to one large gray and white unreadable mess. He called Sony, but was told it was out of servive. This winter when sending nchristmas stuff, he sent the ready to me. Said if I could find someone to fix it, it would be a good thing. I called your service department about a month ago now. After some internet trying to fix it without success. The man said I could exchange it. He said it would be $99.00. I ask if that was a new one or rebuilt. I told him I did NOT want a rebuilt thing. He assured me it was NEW.
I ask if I could put a little more and get an upgrade. He told me that was not needed as the new ones were already upgraded. I again told him I did not want a rebuild thing. He again told me,”NO NO this is all new.” My claim # E49621858. The book did not come for a week after he had said it would be shipped that day. I called back, got a different person, he said the warehouse was out and that he would contact a different one a sent it right out It came REBUILT. I called to complain and to let them know I would send that back. Because I assured it was NEW. “not”. He told me he would send me an email about what I should do.
I NEVER got one. I called back. They were very sorry about the mix up and woouold look into it and CAll mer. Yhey did not. I called again. This time I was told nothing like that was in the order. And no way would I get a new reader. They also they would call me right back so I could file a claim with the complait department. NO CALL. I do expect a large company like Sony could keep there word. I have been honest and feel you should too. Marsha
I bought a 46″ Sony Bravia TV 2 years ago for $1500. I didn’t get an extended warranty as I thought Sony products were the way to go. After reading HUNDREDS of complaints on the internet about Sony products, this company is NOT what it used to be. I took my TV to a repair shop & it will cost $1000 to replace a “faulty panel board.” The TV repairman said he warns people NOT to buy Sony TV’s as they (Sony) KNOW the panel boards are faulty & your EXPENSIVE TV WILL fail (with or without a warranty). When floor models were popular, my TV lasted 20+ years without ANY service to it & it surely didn’t cost me THOUSANDS of dollars either.
Before you buy anything SONY, review the MANY complaints about this company FIRST! Remember when Toyota made great cars & then they had brake problems that they KNEW about? Well, Sony knows their $#!T is CRAP & it’ll take Congress to call them on it due to the MANY consumer complaints. Remember – DON’T BUY SONY TV’s ANYTHING!
I purchased a Sony Vaio Laptop. Cost of laptop wasn’t a cheap one. Then the hard drive crashed. The computer has a 12 months parts and labor warranty. I contacted Sony on that date and advised them of the problem. I was told that they would ship out a replacement hard drive within 2 to 3 days and I should receive it within 10 to 14 days. When the hard drive had not been received from Sony, I called them again. So now almost 1 month later Sony cannot complete a simply task of shipping a hard drive that is covered under warranty. I will never purchase another Sony product of any kind because of the customer service experience. Sony Customer Service is without a doubt the worst I’ve ever had the misfortune to deal with.
For the past 25 years I have purchased only Sony products for my home, because I thought Sony would stand behind their products. Then I purchased a KDL 52 inch Sony Bravia TV, and I noticed digital lines or pixilation on the screen. Called customer service and was told they told me that would have to pay for a Sony authorized tech to check it out at a cost of $135 dollars, and he said it would cost more than $2,000 to fix! The LCD was advertised to last for 60,000 hours, that is 2,500 days or almost 7 years running. I’m sure in the 17 months I had the TV I put less than 2, 000 hours on it. Sounds like fraud to me and Sony should be held accountable for selling faulty LCD panels. One more former Sony customer that can’t wait to tell people never ever buy another Sony product.
I purchased a Sony Vaio VPCEB2Z0E laptop in October 2010. Almost immediately I noticed that there were thick black lines down the screen – this would occur when the laptop screen was woken from sleep mode. I called the company I purchased from, 3 weeks after purchase, only to be told that as it was over 14 days they would not replace it and that I’d have to contact Sony. I did so, and was told that they would not replace the product and would only offer a repair. I was extremely unhappy about this, but they flat refused to offer anything else. I was forced to send it for repair!
SONY VAIO Laptops are very awful … As I can remember some serial numbers were revoked from SONY! They were faulty, always crash, and the hard drive is so loud! Other products from Sony are quite good but not the best, this is a shame because they used to put out a quality product. Seems now more interested in profits instead of keeping customers happy. I called their customer support complaints line, but INSTEAD was put on hold for an hour! I think that this was a bad choice…
We recently bought a Sony Laptop and purchased the extended warranty. We use ours as a desktop replacement, so it does not get moved often. After six months the connection( on the laptop side) for the is so loose that the machine will no longer power up. We called Sony and they acknowledged that this is fairly common even under normal use, but they would not cover it under the warranty. It appears that this is an engineering flaw. I would highly suggest avoiding any Sony Laptop that has a power connection in the hinge area.
Purchased a new laptop from Sony… a month ago. The AC power adapter broke today. Spent 3+ hours with tech and customer support only to learn that I was sold a refurbished laptop, which was why they could not locate my serial # in their system. This is an outrageous business practice. They said it was a miscommunication but it was really a fraudulent/unethical conduct on Sony’s part to sell me a $1200 refurbished laptop without telling me what I was getting. I would NEVER purchase a refurbished laptop. They offered me 5% discount on a new purchase… are you kidding me??? I will NEVER purchase another Sony product… EVER!!!
I purchased a Sony Viao S in Shanghai and because of the language problems I cannot get this issue resolved. My Shanghai repair ticket is VAIO(5269053). I paid a premium for the latest product and it broke down after 3 months so I took it to your service department. They informed me it would be 2 weeks because the parts had to come from Japan because my computer was a custom item from Japan. 2 weeks later they informed me that the parts had not arrived so I would need to wait for another 2 weeks. At the end of these further 2 weeks I was informed the problem was not the PC board and that they were getting more components. They say my computer will be ready in a further 2 weeks.
I own these computers for 2 years this means that I have not had a computer for 1/12 of the time. My last computer was a Sony and it had 3 issues with the PC board but these were fixed within one week because it was made in China. When does Sony call an issue a consume issue and intervene? I do not want this computer because if anything more happens it will take another 6 weeks. I want a Chinese built Sony or my money back. I paid a premium for this product. I need to speak with someone where customer service is important, if not I will veto Sony products from our company here and in Australia and raise this with the Chinese consumer authorities.
I have been a user of Sony products and in particular the PS3 for over five years. My reliable PS3 (bought in 2008) had some hardwares issues in December of 2012. Even though it was not used a great deal it experienced hardware issues that led me to replace the hard drive and the blue ray. After doing this the PS3 failed to connect to the Internet. After a great deal of time on my part I learned that PS3s have a very difficult time connecting through Apple AirExpress routers, which is the router I have. All my other devices (PC's etc.) have no problem with the AirExpress however the PS3 just will not connect. I have had network experts spend countless hours trying to get it to connect to no avail. I finally threw the PS3 out after spending over eight hours on it trying to get it to connect. A friend of mine had a new (12/2012) PS3 he lent me to use. After hooking it up I had the exact same connectivity issues as I did with my old one. I will return it to my friend. It is amazing to me the Sony creates a product that can not connect with an Apple device. Honestly it is mind boggling to not be able to connect to one of the biggest name products in the world. Good job Sony.
My PS3 was a first generation, 60gb hard drive console. I took great care of this thing. The problem is not caused by me, but Sony will not stand by their product and replace my system. I either get PS3 Slim (no PS1 nor 2 games can play) or pay 130 for them to fix my PS3. How about you guys fix the product that broke on me? I already paid for what I thought would be a functional PS3 for years to come. Apparently, Sony doesn't take care in the design and production of their product because it fell apart on its own accord. They also don't seem to care about customer satisfaction, either. I amEXTREMLY dissatisfied and will be switching to Microsoft's X-Box due to Sony's insincerity to loyal Playstation gamers.
I have closed all the covers of the phone before taking picture in the swimming pool, however my mobile was out of order in just 1-2 minutes after it got wet. HK sony repair centre asked me to pay $2700 for the reparining fee, after I have called to the customer services hot line, they said only 20% discount can be offered to me. I believed the damage was not my flaut I do not accept to pay money for reparing the first year guarantee period.
KDL -52 xbr4 TV Purchased in 2008 Extended warranty expired. My family and i have always purchased sony products. this rediculos,Even though the warranty expired I cant believe this TV still has major problems. . After talking to the CEC dept they offered me a refirbushed comparable tv for 679.00. Not acceptable needless to say. I do not want used products. Alternately they offered me $500.00 off a new tv. Alli want is for you to replace the screen. The quotes to fix this tv by an authorized dealer of sony was way off base.
I wouild consider bying the 65 inch xbr if you can get me a better discount. I understand this has been a real problem among many others having the same tv ( horizontal lines and double images). In closing to make life smple,can you replace the screen (prefer this),the picure when working is great. Even though the warranty expired a few months ago,exceptions can be made for good customer relations. its hard to believe a Sony TV top of the line can go bad in 4 and 1/2 years.
Having been prompted to upgrade on my PS3 to the latest update 4.30 on Saturday afternoon, what was a perfectly playing play station is now completely broken. I have called the help line twice and received extremely poor service with the only response being that it is my console. I absolutely will not accept this response, and having read up on many online forums it appears there are many others out there with the same problem. It is no coincidence that many of us had perfectly playing consoles and within the seconds of the upgrade and to be told it is my console is frankly insulting. It may well be the console but only because your software has corrupted it. I will not accept this as my problem and your lack of ownership is ridiculous.
I work for a national organisation and with our paying customers, we hold hands up if we have made a mistake and put the customer back to the position they were in before the error. To be invited to upgrade to new console is not any kind of resolve, I expect my console to be repaired at your cost or replaced. For your information I have written to BBC Watchdog about the appalling service I received on the phone and reading online I'm sure others will be doing the same. My reference for your record with your helpline dept is 3056450. I look forward to receiving your sensible response and not that my console just happened to break at the exact point that the upgrade was loaded.
I bought a pair of Sony earphones at the end of February 2011. They were great and worked perfectly up until yesterday. I went to put it on, and it literally fell apart in my hands. The plastic around the left earphone just shattered like the plastic was was dried out. There is no way that I could have done anything to make this happen, (I kept in in the cloth case when not in use) and am upset that I was able to get less than 6 months use out of them. Is this a common problem? I have my receipt. Can they be repaired or replaced by Sony?
I bought a Sony Xperia Tipo. It died the next day of purchase. I gave it twice it to Sony Care, but they never got it resolved. Instead many more issues emerged in it. This is my last complaint to you, If not taken steps for my grievence, You have left me with the last option to reach i.e. Consumer Forum.
Will really appreciate If my complaint taken seriously.
Dear Madam/Sir, I want to lodge a complaint against the attitude of one of Sony service centres in Rawalpindi, MOTI MAHAL PLAZA, Telephone numbers: 051-5951240 and 59512401. I registered a complaint on Saturday, 04-april-2013. They visited us after three days yesterday. Checked TV and asked us to bring television to service centre. They charged Rs 800/- I visited them at around 06:00 p.m. and asked them: 1. that the television be repaired at my home and I will pay full charges including home service charges, OR 2. we will bring television at service centre but one of us will sit in the centre while TV is being repaired.
But we were told that neither of the options is available. None of us will be allowed to watch repair of our television. What does this means. a) either the centre plans to charge for the services/parts which actually are not faulty, or b) change the genuine parts. This actually happened to a friend whose television never got fixed and finally he had to sell his television and get a new one. Sony is a big name and their service centres should have certain moral values. They should not be cheaters and should not loot their clients. I need an answer to this complaint. Or I reserve the rights to send these details to media and put something in newspapers.
everytime i try to play in multiplayer mode it tells me that sony doing maintenance and then leave it for a few hours it comes up with error code this has been many times sony have had this problem with other game players also and it is being a bit of a pain now as sony should have sorted all there problems with getting into games on multiplayer mode i feel as that sony have cheated there people that have bought games from them by asking them to stump up more money for maps for games so therefore the game that usually is Â£40 double to Â£80 with sony bringing out maps for c'o'd and other games and then charging u for to get these maps all i can say as they are a major rip off for a company and i should have stayed with xbox 360 as i had never had any of this problem before
I purchased the dlc map pack on call of duty black ops 2 and once the purchase was made
everything was fine then treyarch made an update and the dlc map pack i purchased dissapeard from my playstation and i was not able to play in with my friends because i didnt have the same maps as them then tryed to go on to the playstation store to try and reedem it and when i clicked on it, it didnt say that i had purchased this and that there was no download history but this only happened because of the update that treyarch made which i dont think is fair so i will not be purchasing this map pack again because i have already lost Â£11.59 which is why if this isnt dealt with i will be forced to seek legal advice i also have proof of this as the dlc map pack was purchased through my bank
I bought notebook vaio Sony from Egypt. Purchase date 14 / 8 / 2012 and did not use it until one month on April i found cabinet always empty after 5 days off without using it. i asked IBS to solve this problem because notebook until now into warranty but the main problem i found ibs has not any Authorized service center into Alexandria which means this is problem because they cannot cover all Egypt. Ibs take the items which have a problem to Cairo when customer pay to them 75 L.E even the notebook into warranty Although they did not come especially to customer but the Ibs car come to bring or take goods from Alexandra city center Carrefour store. They take my notebook from 24/ 4 / 2013 until now they did not solve my problem and do not care about my complain.
And refuse solve the problem although notebook into warranty. How Ibs take transfer charges to solve the problem i think i bough item which good brand and they don't care about the brand name. You must give customer good Authorized service center worldwide if you have not this is your problem. and when Ibs receive my notebook from me from the first why did not told the problem before send it to Cairo and make me pay 75 L.E without solve my problem. Where is vaio Customer service? Please solve to me this problem very quickly I need my netbook.
I purchased a Sony computer just over one year ago. I purchased one because my mom had one and I loved it. So I purchased one thinking it would be great, we'll was I wrong. I have had nothing but problems, it constantly overheated, the fans are so loud that people stop talking when the fans turn on, the computer constantly crashes. I now have to buy a new computer only and this one is only just a bit over one year old. When I did call the technicians at future shop they told me just to blow the fan out and wanted to charge me 69.99 to wipe it clean. They couldn't guarantee that they could fix the computer, very un happy with this product.
I try to play online for Call of Duty: Black Ops 2 and i get kicked from games randomly, then when i'm in the lobby it signs me off of Play Station Network so i have to repeatedly have to sign in which in turn of me being kicked from games I get set on probation to where i can't play for 5 minutes but that wouldn't be an issue if i wasn't getting kicked during and having the timer reset. I'm positive it isn't my connection because I didn't have this issue with my Xbox 360 and now that it's in my brothers room he still has no issues playing online.
Dear sir I purchased a sony led tv26" from a showroom at gaya in oct.2011.some technical problem occured in my tv in june13.I contacted toll free no. and registered my comlain vide complain no.1495049. After few days mr. Deepk kumar from service centre in patna on his visit to gaya attend my comlain on 8.8.13. He took photo of internal parts of my tv and assured me the problem will be rectified in a week. After a week repeatdly called service cetre but no proper response was given. Today i again contacted service cetre and i was given mobile no7488541798 of Navin kant but he refused to attend my comlain.seeing no progress i am lodging this coomplain to your and if my comlain still remains unattend i will have to move to consumer court.
I had purchased 1 sony led 3d tv model KDL40HX750 on 06.10.2012. At that time ther was an offer of free 8 gb pre loaded pen drive with that tv which i was given with that tv. But when i used that i found that it is not working, it is a defective/corrupted device. when i reported to the dealer, the dealer advised me to report to customer care and when i reported to customer care they advised me to talk to dealer. The fact is that the dealer is 300 km away from me. Is it possible to visit to the dealer for that small reason frequently? In the circumstances i would like to request to look into the matter and arrange to solve this problem by replacing with a new one.
I have got a SONY LCD TV model KLV-46EX500 as a gift to my Mom one and half years back, two weeks back I got a problem with display. Display started to go off and comes back when the display goes off the back light is still on, sometimes the display comes back and goes off. what should i do i trusted your brand and bought it even suggested to many a friends to go for it. Few of my friends also complained about lines in the display and they are asking why did you suggest us SONY we are having problems. I convinced them that you guys will take care of the issue since you are a Big Brand hoping to see a helpful hand on my issue. I am very much worried on this day. Hope your Fame will do the needful.
My Sony Reader was a Christmas present 2010.Didn't start using it until July 2010. Downloaded 3 books and everything was fine. Bought an ebook from Barns and Nobel on 10/19/11 to download on my Reader and it froze up. I took it to the IT dept. at work and he could not find out what was wrong with it. The book downloaded onto my work computer just fine. So the problem is with the Sony Reader. It is frozen on the Home page and i can't even turn it off. When I went on Sony Troubleshoot Website they wanted to charge me for something that they were going to do that he said would fix my Reader.
Isn't there a warranty on these things? If it is broken that easy and soon by an adult i would for sure not buy one for a child or in fact for anyone. Sony use to be a highly respected brand name, but i don't think so anymore. Oh yea, and when i said no to the charges he hung up on me.
I bought the PS3 super slim about 6 months ago, and it have been nothing but the worst piece of machinery i have ever bought from you. 1. It's noisy. It makes a ton of different sounds that are loud and annoying. 2. It's overall performance is so bad! Just starting a game takes me 3 tries, and when i finally get down to playing it freezes. I'm a big fan of the playstation and have owned every one you have made, and i can honestly say that the super slim is the worst.
I bought the Sony Vaio laptop this August and it has been giving trouble ever since. I contacted Sony Technical support also about it. They restored my system but still it is giving trouble. It hang a lot. keeps on crashing when i start it. This has gotten me into a lot of trouble. I m very disappointed with the Vaio laptop.
Dear Sir or Madam, I would like to inform you that i purchased sony ex400 series lcd(Rs 37000) in feb, 2011. However, After the use of 2 years in January 2013 we are getting lots of problems regarding the spare parts in LCD. First of all the Mother board of LCD got damaged without any reason. After reparing of the same we got another problem about the picture screen, we would not be able to see the picture on LCD. After facing such issues with sony lcd i would not reccomend any person to go with the sony brand and seriously thinking on that after these incidents i will not go with any kind of Sony Products.
I'm starting to notice a trend with 3rd party games released on the PS3. It seems PS3 owners are always plagued with issues such as bugs, frame rate drops, and other issues that aren't present on the competition. Two examples I'll mention are Skyrim and Call of Duty games (There are others I'm sure). I understand that Sony does not develop these games, but Sony is responsible for what publishers are allowed to release on their console. Skyrim on PS3 is almost unplayable, due to extreme frame rate drops once the save file of the game reaches a large size. It seems like PS3 gamers are always getting the shaft.
My issue with Sony is this, if developers aren't going to treat all platforms fairly, they lose the right to develop the game for the platform they favor least. It would be in Sony's best interest to make sure third party developers aren't giving PS3 owners an inferior product. If games I play on PS3 that are also on the competition always run better on the competition, why not just switch to the competition? It's issues like this that will cause customers to switch over. They are tarnishing your reputation. There were zero exclusive titles that I cared about on XBOX (had to mention it here), but I ended up buying one simply because XBOX gamers aren't treated like second rate gamers by third party developers. Not all third party developers are doing this, but some are. Just so happens these developers are making the most popular games.
In closing, I hope Sony can put a tighter grasp on these third party developers and ensure that PS3 versions of games are on par with the competition. There's no reason why they shouldn't be. Needless to say, if this trend continues, I won't be purchasing the next generation Playstation console.
Shame on Future Shop for recommending it. I have tried to get it working for over a year!. I only ever had one book download sucessfully then the screen froze. the power does not hold. Sony have done nothing to help me. They won't refund the money because it was a gift. It's their product! They should stand behind it!
i am using sve15115en sony vaio laptop, i have changed my operating system from company given OS to Win 7 ultimate 64 bit. the company which provided the drivers online in its website doesn't work, i sent many request among it, but they kepp saying that we cant do anything about that, i'm a student, i kept Rs. 40,000/- for that laptop. and now i'm getting problems for the drivers. for me Rs.40,000/- is not a small amount. please help me!!
I bought a Sony LCD TV from Myer Hornsby on 26th Sept 2012 and the model no was kdl40ex520. I was about to buy Samsung LCD as there was no complaint with My friends Samsung LCD. But because of the Brand image and high confidence on Sony, i end up buying Sony LCD. When i connected USBs for viewing videos or photos, it was working fine but none of my or my friends external Hard disk was not working with the TV. All these Hard disk were working fine in all the other TVs like Samsung and LG.
I reported this complaint in myer and they informed me that they are getting similar type of complaints from many customers. Told me to call customer number and get the complaint number then they can replace the TV with different model which will be suitable for Harddisk as well. I called Sony call centre and had very bad experience and not got the support on the same as the person who attended the call was trying to convince me and telling me that all my Hard disk need to be connected to computer and need to change the format, then only it will work with Sony TV. And he was rude and was not listening to my complaint. Now i need to change my TV and i approached Myer to do it or else i will take up this matter legally.
I Purchased 10 Movies in the month of december. These are movies to own from the ps3 store. Digital copies. In the game area if you download a game you can redownload it at a later time. However after having a technical issue following my downloads I restored the ps3 system but it wiped out the harddrive. I was able to get my games back however the movies lost.
When I contacted sony In november they told me they put a claim in and I would be notified within 7-10 days. I called today January the 5th and the rep told me sony denied my claim. This is pretty fraudelent since #1 I paid for something I dont own, cant copy nor watched.
And if there was an ability to copy the movie then what would be the big deal to redownload it. I spent 200 on a system I give plenty of money too to be treated this way. I have purchased 3 ps3 already and ps2 and ps1 in the past. I have given them years of subscription money for ffx1, dc universe, playstation plus and music unlimited.
I have purchased over 50 games from the ps3 store. I guess they take what they want and dont care about thier consumers. Well all bets are off and I will make sure I enlighten all the people on sony forums and ps3 freinds that they should really own a hard copy because they work too hard for their money. And the perk is you dont have to download it.
I will also enlighten them on fees they shouldnt be paying per month. I was loyal customer but that is now over They should be indicted for stealing.
I purchased a Sony blu ray player on 1/11/2013. The player freezes during some blu ray movies (Twlight Breaking Dawn Part 2 and Red Riding Hood). Once the player freezes none of the controls work and you have to unplug the player to shut it down. The player does play none blu ray movies correctly and some blu ray movies (Hancock, Underworld, Total Recall, Hunger Games).
Called for technical support on 3/12/13 (Event ID: E57151343) and was told it was a firmware problem that would not play any blu ray movie released in 2013 and there was no estimated release date for new firmware.
Called on 3/13/13 and spoke with rep Jean and asked that she file a complaint for me.
I've heard nothing back from Sony. It is unacceptable to expect me to have a NEW blu ray player but not be able to watch whatever movie I want. Not to mention Red Riding Hood was released prior to 2013. I have spent money on a blu ray player that does not work properly as well as money on blu ray movies that I cannot watch. Sony needs to compensate me for the money spent and inconvenience. It is an unacceptable solution to expect me to wait for a new firmware release in order to watch blu ray movies of my choice.
Context: I purchased a Sony Vaio in November of 2012 online through Sony's website. Within the first month of receiving the product the motherboard crashed. Under warranty I sent the product to Laredo, TX for appropriate repairs. The product was returned in two weeks time with the built in webcam and microphone undiscoverable by the device manager. I deployed to Afghanistan with a laptop unable to see or talk to my family. Upon returning from overseas I presented the product to the sales and service representatives at the Cherry Creek Mall Sony Retail Outlet. I was informed that the issue was internal and that I need to send the product again to Larado, TX. I left the Sony Vaio in the possession of the store. Larado discovered the issue again was the motherboard and they needed to wait for a motherboard that was on back order. Three weeks later on April 10,2013 Larado, TX shipped the laptop allegedly to the (correct) give address: 14156 E. Mississippi Ave Apt: 203 Aurora, CO 80012. The package was received by Fedex on April 11, 2013 in Littleton , CO. The above mentioned package was labeled undeliverable.
The package was then considered "return to shipper" (Larado, TX) on April 12, 2013. Throughout the duration of the time the I, "the customer" was not informed of an "undeliverable" status. Notes of unsatisfactory performance: Product - I have been a long time Sony customer. The laptop, having had the issues of the motherboard twice in a year is unsat. Customer Service - Customer service has been inaccurate on estimated turnaround times. Sony has failed to inform me of an undeliverable package. Upon my discovery of the incident and Sony being made aware of the situation on April 12, 2013 Sony denied the possibility of canceling the "return to sender" status of my package. Fedex reference number: 544238594547 // I have been told "We are unable to do anything else" when you claim to stand behind your products. I am a student without a laptop to complete schoolwork with. Not once has an associate answered or accepted responsibility for my more recent experiences.
Repair Services - Larado, TX when repaired the laptop the first time failed to ensure the laptop would be returned in a fully functional state. While a month turn around time is understandable and not the nature of this complaint it is very inconvenient and has cost me personally an insurmountable amount of time and money. When returning the laptop the from the second repair I was not informed that the package was undeliverable. Instead the package was returned to the sender and I was unaware. Sony was unaware of the mishap completely and believed it was en route to Colorado. When informed that was not the case, Sony's customer service response was to tell me to call back on Monday ( April 15, 2013). The package was stated by Fedex to be in Memphis, TN. Closing:
Respectfully, if I want to buy a poor product and spend a greater portion of a year attempting to solve issues I would buy a 300.00 Acer from Wal Mart and I would expect what I pay for. I purchased a product specific to my needs and I expect a reliable product matched with a concomitant workforce willing to prevent me from being inconvenienced by largely avoidable mishaps. I want someone to answer for any of this. I want to know how it's possible for Larado, TX to request the product be returned to shipper without having contacted me. If this is not remedied I will no longer purchase Sony products for personal or business use. I will do everything in my power to ensure all Sony customers are aware of your inept disorganization.
The playstation store in my country only supports the japanese version of ps one games and i am getting irritated because i do not speak or know any japanese so it makes the game virtually unplayable as i do not know what they are saying or what they want me to do i hope that you fix this in an update or something
I have had my PS3 for 3 years now and it has never worked properly from the beginning. It has always given me issues from games freezing, to the system shutting off on its own, then your network being hacked. I now am faced with a new problem; I am no longer able to play on the system. I receive an error code: 80010514. It will not play any of the games that I insert in to the system. I have purchased CD laser cleaning tools to Blue ray cleaning tools. I have restored the system and still does not work. My PS3 has basically become an oversized paper weight. I have been in contact with your customer service dept. And they want me to mail it in for repairs for some fee. A fee which I could purchase a new PS3 if I chose to make that mistake again!
I have owned all the PS game systems and have had problems with most of them in the past but not like I am having now. I have given up on Sony Play Station and through advice of friends and colleagues I have decided to purchase the Xbox. I understand sometimes that perhaps a person may come to possess a bad system but when you experience problems with all three and every time you reach out to the company all I get is the run around. I believe itâs time to look for alternatives. Itâs sad when you purchase something you have faith in because of the name and then when you have problems with it nobody cares to help. YouTube was more helpful then Sony.
I purchased a sony blu-ray player model BDP-S580, I purchased this model because on the box they advertise wi-fi and netflix compatible, the soul reason of purchasing this player was to stream netflix. I have been on the phone 4 seperate times with customer support in the past 2 weeks after purchasing the player because the player runs extremly slow and cannot stream a 30 min tv episode without freezing up and loading atleast every 2 min, they first convinced me it is a problem with my internet service (even though we no problems with our computer surfing the web), my service provider has been out to the house twice and said no problems with the internet.
Then they told me to plug an ethernet cord from my router to my player because there is not enough memory on the player to use the wi-fi (although they advertise wi-fi on the box), after doing that it is still not working, basically now I am just SOL after spending almost $200 dollers for this product and it cant deliver what is advertised, SONY in my mind are a bunch of crooks who tell customer service reps to blame the problem on everything but their POS products.
Bought a brand new playstation3 from walmart in 2008. Had a minor issue with it so I sent it to sony for repair. The serial number was on this fairly new item. Sony did not repair my original playstation 3, instead they sent out a replacement one, with no serial number on it. At the time, I did not pay any attention to any serial number when the replacement one came back. Until here recently, I needed another repair, or replacement what ever scammish idea suggest. This time they did not replace or repair because of a serial number missing off one of the replacement playstation. I don't think there was a serial number on it. If it was how can it not be there now. My fairly new original playstation serial number was on it just find when they received it, but their so called "replacement" means jew the customer out of new machine and send an old worn out machine with no Serial NUMBER.
I had purchased a Sony Xperia Tipo on 21th Oct 2012 and on the very same day I got the issue (Touch not working and Hang) with that. I had logged the complaint against it to very next day of purchase on this ID (firstname.lastname@example.org & email@example.com ) and got an email of troubleshooting steps of software upgrade. I had done as they mentioned on the mail but no luck. Then, I had visited to their service center (Vinayak Enterprises, 5/13, West Patel Nagar, New Delhi-110008) and open a ticket (12102500936) for handset replacement but they also said it has only a software issue and after reloading it would be fine.
I told to them I have already tired and there is a hardware issue not a software issue, but they didnât agree to listen me. Software was uploaded by them on it and it worked only for 2 day and then got the same issue. I again visited the same service center for showing the same issue and said to them please replace my handset and also open the ticket (12111700123 DOA) for it replacement but still they are saying it would only be repair not replaced. I just only want to know that I made a mistake to purchase the Sony product.
I was the new customer of Sony as Sony is the largest brand in the world but its service is very poor. I kept this mobile only for 3 days in my hand from the purchase date and rest of days it is with your service center. Right now it is also with your service center for Motherboard replacement and I donât know when it would be in my hand. I am trying to contact to your service center for getting fixed but they are still saying it will take 2 to 3 more days for repair. I need the immidate resoluation.
I have been trying to get a replacement for the below mentioned set for a long period of time. Have not got any favourable response till date.Â Finde below the details for the complaint made in the last 6 months:-Â Please be informed that the music system has been repaired numerous of times but the problem never gets eliminated. There seems to be a manufacturing defect which is lying the system as the hitch persists again after a period of time.
If you need I can scan the Job latter and send it across, made by the service centre Â which mentions the issues faced by the technician. It has been a long period and there is not point in stretching the same thing all over again. It is not a matter of repair that needs to be done but the matter of harassment that we have faced due to the inefficient working of the system and I have patiently waited for 4 months as it all got started in the month of March '11.
I would request you to replace the system as I have no faith in the product(specific piece) that has been sold to me. I have complete trust in SONY. If you wish you can provide me any other system of your choice may be of less value but there will no acceptance of any repair on this particular music system. Please refer to the below mentioned mail sent on 7th July â11:-
Please look into the issue as I purchased a new Sony Music system(model No. MHC-GZR5D//CE12 dated 12th Feb â11) considering that this is best brand in terms of quality and after sale service. I was not able to use it as I was out of country. Unfortunately. it was the worst nightmare for me. It takes hours for me to listen to a song. I have been facing the below mentioned issues from the day I purchased the same. I thought it may get settled as I was not acknowledged with the respective functions but it never worked at all as per the expectations.
I lodged the complaint in the month of May, after examining the system technician made a complaint form and afterwards asked to bring it their venue. I took it up there and they checked the same issues and told me that they will call me, once it is being repaired. The result was not satisfactory as the same problems were still persisting. I again lodged a complaint in the month of June but nobody is responding on it.
Please find below the issues for your reference:
1. Sound does not come very often.
2. Mostly music system goes off while playing
3. No Recording in the Tape section.
4. Messages that reflects very often on the display screen:-
II. Remove USB (wherein the usb is not attached).
III. Turn off the music system.
5. Display key works occasionally.
6. DVD/CD does not work (reading message reflects on the display screen)
7. Open/Close Issue, CD tray automatically comes out even if the command is given to play.
8. CD tray automatically comes out and goes in very frequently.
I believe there is some specific manufacturing defect in the piece as it never functioned properly. I would like you to look into the matter and replace the same as this is not bothering me but also impacting the reputation of the company.
Please take necessary action against the service centre as they are demolishing the standing of the brand. Waiting for your urgent and positive response.
All other TV manufacturers offer 3 year extended warranty in addition to the 1 year with purchase. Sony only offers 2 years extended. Why? Because in 3 years 10 months the screen goes out and Sony tells you to urinate in the wind. I bought Sony (at a much higher price than competitors products) because of past Sony quality. Their solution, offer me a new 40" LCD at $800 (basically retail anywhere). Avoid Sony, they have a great picture but it doesn't last long!
Hello, I am currently financing a Sony LED- 3D- Internet ready TV (KDL46HX750) that I recieved 2 months ago on 9/17/2012. Over this Thanksgiving weekend my 2yr old Neice threw a plastic barbie that struck the screen and cracked it. I contacted Sony looking for information on the 1yr warranty or possible solutions to getting this new tv repaired. Well I was told the warranty is void and there is nothing they can do. I would never have imagined that a 2yr old throwing a barbie doll would ever break the tv glass. I also can't believe that Sony will not meet me halfway at the least for a new screen or repair.
I still owe $800 to Sony Financial Services for a piece of FRAGILE trash sitting in my basement. I was told by a repair man that the screens are about 80% of the cost of the whole device plus the labor? No thank you. I will try my luck at a different brand/company next time. If I can ever afford another tv anytime soon.
A few days ago I tried to download/install itunes/apple software on my sony vaio laptop. The vaio was unable to complete the task due to corrupted files. A window directed me to reinstall the software. However, again I was unable to install the software. I contacted AppleCare by phone. the tech informed me that I would need to uninstall all Apple software and then install the software.. He e-mailed me the "how to" information. I did everything as directed. However I still was unable to install the software due to corrupted files. Therefore, today I contacted Sony Support Center by on-line live chat. After some time the tech stated I would need to pay a yearly fee of $299.99 to have to issue fixed.
For me, that is a great deal of money for me and I told the tech I would need to talk to my brother and requested he e-mail the information to me. He stated he would be unable to send an e-mail and then offered I pay a one time fee of $89. to have the issue fixed. Again, I requseted him to e-mail the information to me. The tech then responded, his supervisior updated him, I pay a one time fee of $69. and he could fix the issue. Again I requseted him to e-mail the information to me, He then wrote goodbye and ended the session. I am a repeat Sony product customer. I own many Sony products...playstations 1,2,and 3's, 3 PSP's, laptops and many other Sony products. However if this is how Sony treats repeat customers. I don't feel I will be a continued customer. I will also let my friends and family know not to buy Sony products.
It is a month already since I passed my phone to Sony service center at Bishan Junction 8. I keep following up but the answer is the same. The call center girl said there is a part of my mobile needs to be changed and they are still waiting for the part delivery. Basically when I do online shopping, it will not take more than 3 weeks for the delivery from worldwide. What happened, Sony?? Or may be there is no stock for the spare part? How can a big company such Sony has no stock for the spare part for a month without restock? Until when do I need to wait?
I walked back to Sony to collect my phone without any parts changed because the girl said they already upgraded my software / OS --- my problem is blank screen which needs the software to be upgraded if I read on lots of online forum ---, but the girl said cannot since they disassembled it already and wait for the spare part before reassemble it. I am very pissed of now. I told the girl I need to go back to Indonesia on early February 2013, please expedite and give me back my phone before it, but they give me the loan phone instead. What the hell?? This is the first time I need to wait for so long. Motorola and Samsung can gave me back my phones within two weeks only. Sony, please... I just need my phone back before I go back to Indonesia. I really hope Sony can be more responsible to customer or else I will blow up this case online.
I am 76 years old and I bought my Sony camera several years ago. i did'nt get to use it very long when all of a sudden I could not view the subject I was going to take a picture of. Everything else was working but that. I was devastated because I bought it and paid more than I could really afford because i wanted to take pictures of my Grandchildren. My warranty was out so just figuered I had been taken and had bought a lemon.
I got it out the other day thinking by sitting so long, that maybe it might work. But it did'nt The screen still lit up and the read outs were still there, but no view of subject to be photographed. My daughter was visiting and I showed it to her and she said "Mom, I thought you sent that back in when they recalled them for that problem". I told her that I did'nt know about it. She said,"well we sent ours back in and they fixed it. They had the same camera I had because we had gotten them at the same time.
So my question is, what must I do to get the repair? I would like to have talked to Customer Service but could not find a telephone number.
Greetings gentlemaen, it has come to my attention that music saved on the Playstation 3 gaming console cannot be listened too during video gaming. I find this to be inconvenient while I am enjoying your Sony products and wish this to be changed if possible by system update or maybe on a Playstation 4. I on behalf of all Playstation users would love to see this take affect.
I write this letter to express my frustration with Sony Support during the last 3 months, and seek quick resolution to the problem. I have made numerous calls to the support center and so far no resolution has been reached. It is very frustrating for us. Had a non-working PS3 controller. I called the support service on Aug 3, 2011 and they created a peripheral exchange request (as attached). I shipped the controller with expedited shipping the very next week. So far I have yet to receive the replacement. We have made numerous calls to the support services with no success.
Have spent countless hours which costed far more than the mere price of controller (not to mention the frustration of my son). Each time they asked me to call back again in a week or so! After a few weeks of trying in the beginning, I also asked them to change the controller color from green to black as they told me that black controllers were faster to ship. Every couple of weeks I call themâexplain the whole situation all over again. Ask them to ship the black controller and I still get the same response that it is back ordered. Almost 3 months have gone by repeating this process!
Hai sir.i bought sony tipo duel but i have so many problem.the problem arised within 20days from i bought phone.2time board replacement one time battery replacement but the problems are repeated.Above 2months my phone in service center.i used my phone only 10days.so pls help me.please replace it
I bought a Sony 330A digital camera off of ebay on May 5th of 2011. Just shortly after my purchase I noticed a malfunction on the camera. I called the seller and was told they could not find anything wrong with it after sending it back to them for review. They suggested that I call the Sony customer service department to see what they could do as it was supposed to be under warranty. I spoke directly with a SONY representative. She asked me where I purchased the camera, when and from who.
I specifically asked if since I made my purchase off ebay if the camera was still under warranty and was told YES. I was also told that the warranty was good for one year after the date of my purchase. I specifically asked this question because if it weren't under warranty, I would send it back to the seller NOT to SONY for either repairs or my money back. Shortly after i sent the camera to SONY for the repairs I received an e-mail with a bill but not a single statement as to what the issue was and how it was fixed.
ONLY a bill for the labor and repairs. I sent one back saying, I don't think so and who blindly pays for a repair that is not explained. You don't go to your mechanic and tell him to charge you whatever for whatever he does to your vehicle? That would be costly and outrageous. Got a call the next day from another SONY rep telling me that my purchase off of ebay was NOT under warranty and oh so sorry for your wasted shipping costs and time vested and that their representative was wrong.
I asked to speak to someone of higher authority and was told "NO". Unbelieveable that SONY, as large as they are, has such poor, mistrained representatives and such poor customer service. In the real world, if you make a claim, you own up to it whether or not it cost your company money or not. I will be going to every single website I can to let everyone know what a rip off this company is as they were more than willingly to blindly accept my money and to not buy any products if you ever plan on having to fix them under their so called warranty.
I asked for a refund receipt in an email to be sent to me to give to my bank so they can try to get my refund which Sony said they had given to my bank and to call the back because it is up to them now. Sony will not give it to me and will not give me a manager to talk to or the complaints department phone number or call me back even though they state in the recording that you hear when you call them that you can get a call back if you press 1 and leave your number.
Dear Sir or Madam, Complaint about faulty goods I bought a PS3 from you a couple years ago, I paid around Â£270 for it and whilst i acknoledge my ps3 is out of warrenty i am very upset and disapointed how ive been dealt with whislt contacting your customer support service. I turned on my PS3 and was asked to perform a update which i did, upon returnning to the console i found it to be off! Once i turned it back on there was nothing on the screen, there was no power cut nor was the console turned off so it shouldnt of broken but it has. I've always purchased sony products as i see them as the best and this is infact my third PS3 which ive had a problem with!
I am tired of paying out money to fix a product that shouldnt be faulty afer a couple years! I contacted your customer support and performed all the troubleshooting and they told me i have to pay over Â£100 plus to fix/repair my PS3 Under the Sale of Goods Act 1979 (as amended) goods you supply must be fit for purpose this product was broken by yet another update from PSN, I request that you repair the goods at no cost to me as i am seriously thinking about not buying sony products anymore as it seems im always paying out more money on a product that shoyuldnt need repairing. Please respond within 14 days of receiving this letter.
I paid top dollar for a 55" Sony LED 3d TV. I've had it for 16 months and now there is no picture. The red LED standby light blinks 4 times. The manual says to call the number on the cover and report the number of times the LED blinks to Customer Service and they will tell you how to proceed. Well, Customer Service is outsourced and the people I reached don't know how to interpret the LED blink rate. All they can do is refer you to a service center located 67 miles from my house.
I could go on about the numerous calls to local repair shops etc., but all the results are pretty much the same. I wish I could find some decent trouble-shooting steps to try and isolate the problem myself. I really don't want to pay someone half the price of the TV to get it fixed.
I'm tired of getting a new ps3 system that keeps breaking down. Every time I get a new Sony ps3 system it breaks. This is complete crap Sony why can't you just make your stuff work dang man. I expected more from this company but continue to keep having problems over and over. I want to believe this won't happen again!
I purchased a Sony Vazio laptop computer new at Best Buy which included Windows 7 premier. I need to replace my hard drive requiring me to purchase a Windows 7 recovery disc at $65.00. Why am i paying for Windows 7 again when I already paid for it when I purchased my computer. Instead of shipping the recover disc for the cost of the CD and postage, I am being charged an outrageous price as an established Windows 7 customer. So Sony feels comfortable charging the price of Windows 7 again to existing customers rather than supplying recover discs at NO CHARGE with just the cost of the CD and postage. Making money off of existing established customers is unfair and should not be used as another revenue source.
I never seen such worst response from any other product/company. Such a bad response from Sony Service Center. I registered a complaint for TV issue on 16-Jan-15 even after one week they have not turned back to address the issue. Always keep transfer the calls and irresponsible answers, and phone disconnects, and keep says call later. I am worried that why bought Sony TV. Do not suggest anyone to buy.
As a loyal Sony customer I bought my latest Sony KDL-70 W850B a supposedly smart TV in Saudi Arabia. Unfortunately it's just a YouTube TV and no other pre-loaded live apps work, not even the Sony app or Opera or TED. I am not complaining that it doesn't support Adobe but its own pre-loaded apps should work. The authorized dealer conveniently avoids responsibility by informing me that in Saudi Arabia other apps don't work due to time zone problems. The same apps work here for Samsung and LG.I have contact Sony middlEast about a month back but no action till now.
Sony please tell why should I do buy Sony again.
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