KFC Complaints Continued... (Page 4)597+ reviews added so far. Upset? Call KFC corporate: 1-800-225-5532
My family and i went to kfc Mission Texas and when our order was called we went up and they gave us our order in two trays at the table we still hadn't handed everyone their food when two employees and a customer came to our table stating we had taken her the customer her food ..we got receipt and before we could check employees starting attacking accusing us of purposely taken her food but it wss in our tray THEY made mistake not us antways made my stomach turn and im so nauseous from experience WE ARE NEVER GOING BACK which is a shame because of my allergies KFC is the only place i can go out to eat..but believe me its healthier for me to eat at home...
Visited Star City KFC in Birmingham ordered a zinger tower meal got home bit into the burger it was that raw my teeth didn't even go through it this is disgusting and should of never been sold to me I will never go there again and thinking of taking this further.
Went to Smithfield QLD store p/code 4878 bought 2 boxes of chicken and paid for extra pieces which I never received. This is the third time this has happened. The drumstick was so dry that there was only crumbs left and no meat on it. This is a treat for our family and I didn't get what I ordered now we have hungry people. I rang the store and I am still waiting for the manager to contact me. The staff need more training but what do I do about our dinner which I paid for. This is not good enough, I have been ripped off and still no solution to the hungry problem
If I could post a picture I would show you how a piece of "chicken" looked! Looked like a tore up liver! Nasty as s**t! Mount pleasant Iowa KFC is disgusting. Their food is undercooked. Small portion sizes and they are serving food that doesn't even look like food! NEVER eating at a KFC again!
I am writing this from Jeddah Saudi Arabia. Tonight we bought kfc chicken pieces and strips fRom madinah road. usually fresh chicken meat is white and I was happy with the strips. But we were extremely disappointed with the chicken pieces as they were grey, smelt foul and tasted bad. We've experienced this several times before and my brother has complained twice but in vain. Now i make it a point to tell my friends and family not to buy from kfc. I want this complaint to reach the headquarters at kentucky. Otherwise i am not confident about this issue being solved. u may ask y we didnt complain at the restaurant. Cuz it was take away. And we found this only at home. And no I don't want anyone to call me and offer me free food. I just want fresh food every time I decide to buy kfc.
the chicken pieces are so small and the prices are ridiculous, this really bad because I've always love to eat your food but its getting to the point no meat just bones, your chickens sizes have went from using 3lb chickens to 2 lb and it sucks. I will not buy any more till this is changed. and its not just me and then also the wings they don't have them in our area anymore. Defiance Ohio and Napoleon Ohio. Actually Famous recipe right now is giving you Guys a run for your money in Findlay Ohio. highly disappointed.
August 22, 2013
To Governoring boards, officers and inspectors, and Corporate officers:
Wash Your Hands Before Returning to Work. Not at Kentucky Fried Chicken located at 16150 Los Gatos Boulevard in Los Gatos, California. Although, the familiar sign seen by everyone (see Poster) is posted in both Men and Women's bathrooms. To prevent larceny from their premises, the management, knowingly and purposefully, has taken upon themselves to remove the most important gradient from this equation, the soap. Soap is required to get bacteria and germs off of the hands.
Yes, the manager admitted that he is trying to combat larceny by not providing soap in either of the restrooms to his employees and customers ignoring the FDA Food Codes, OSHA Regulations (Standards - 29 CFR) , California Retail Food Codes, and Food Handler Training procedures (OSHA Regulations (Standards - 29 CFR, 1926.51(f)(3)(iv)) and California Health and Safety Code Article 4. SECTION 113952-113961).
On August 23, 2013 around 3:30 PM , I took my family to Kentucky Fried Chicken located at 16150 Los Gatos Boulevard in Los Gatos, California. We ordered a 10 piece family pack and some other items. Before sitting at the table, my wife went to Women's restrooms to washout out son's milk bottle. She noticed that the soap dispenser was removed from the soap dish, and the employee that was in the bathroom before her did not wash her hands. Later, when I went into the Men's restroom to wash my son's pacifier, I too noticed that the soap dispenser was removed from the soap dish. I went to the cash register and told her that the soap dispensers are empty and that is against the law. Someone brought soap from the back for Women's bathroom. Upon leaving, I went to Men's restroom to wash my hands and my son's pacifier. Again, there was no soap in the restroom. As I walking out of restroom, one of the employees was coming out of Women's restroom. I pointed out to her that there is no soap in Men's restroom. She told me that, "we know; our policy is not to supply the restrooms with hand soap."
As, I was about to sit down at my table the manager walk out to our dining area and introduce himself and handed me an orange coupon to take the survey online regarding my visit to KFC and discuss these issues with them. He said, "our policy is not to stock the soaps in our restrooms as people will steal them. We just stocked the one in the Women's bathroom after you told us and it is gone." He said we have cameras pointed to the restroom doors and has a very good idea whom is stealing the soap. He said that we used to lock the restrooms, but this was too inconvenient for our customers so now we just do not stock the soaps. He said the employees wash their hands in the backroom. I asked him what happens to employees between the time that they come out of the restroom and before they wash their hands, then asked him why do not you change the soap dish so people cannot steal the soap dispenser. He referred me to KFC's website. My wife told me that she visited the restroom before our departure and the soap was still there, so the manager on duty was untruthful.
I think people need to know this, so their health and life would protected. This is a public safety issue. Proper hand washing is a critical but often overlooked in the prevention of food borne illness. Perhaps the continuous promotion of food safety education will promote effective measures that can reduce illness. But in this case, I believe a hefty fine or even the closure of restaurant is the key because management has had complete knowledge of public health safety issues but knowingly and purposefully avoid them.
I went to KFC on ballan rd werribee last week, and they did not include the 3 large chips and sauces I paid for so I rang them and they said no worries I have written you in the book for next time your here, well tonight I went to collect my 3 chips and sauces and the store manager said I'm not in the book and it's their policy if it's not in the book don't replace, I explained I rang is in the book, she got rude with me and said no because people are decetful and rip them off, so I said what do now it's ok for you to rip me off I paid for this food, she told me to move on!
I went to the drive up on the evening of 11/06/2012 and ordered the 8 piece family meal with grilled chicken (19.99 beore taxes) Went I got home I was very surprised and upset that I received 5 VERY SMALL wings, 2 VERY SMALL legs, and a thigh. This was to feed a family of 3 and was hardly enough to feed 1-1/2 people. To top it off the chicken was cold as well as the biscuits. The cole slaw was good and the mash potatoes and gravy, but the rest was at best the worst! I phoned into to complain and the person I spoke too was not very concerned and their response was sorry maybe you should have ordered a 10 piece......What! This KFC will never ever be favored with my business again and I will think twice prior to visiting any location. Location of this KFC was in Brandon, MS Hwy 80, Government St.
On the 4th of May we purchased a kfc pack chicken and chips from your princess highway store Warrnambool
we are older so it was to be a treat at $20.00 thats a lot for us
the food was cold chips looked end of the cook we were very
dissapointed our home a small drive away we boiled the kettle open
our pack had to re heat in micowave and found it a very dissapointing
tea as it was to be a treat it was not !! remembering other enjoyable
family tea in the past we were shocked as we say $20.00 is a lot at our age
so from a very dissapointed customer your adds look good but food was not sincerly Frank and Geraldine Dalton Warrnambool
I visited a KFC today, and was shocked to learn that they no longer provide knives with their food. It's nuts. The only way to eat one of their breasts now is to pick it up (which is both messy and difficult, especially when the meat is hot), or claw at it with the plastic fork. Some genius in the accounting department probably figured out that each store could save a few bucks a week if they eliminated the knives. What's next--no more napkins?
KFC, you're the only restaurant I know of that's 86ed your knives. Please have the good sense to bring 'em back.
I visited the restaurant in fenton today and ordered a hot shots box meal (no hotshots available so had 2 habe hot wings wiith it) a fully loaded box meal (no chicken on the bone available. So had to have popcorn chicken with it) and 3 chicken strips. When I got. Home I noticed the chicken strips were missing and both Box meals had hot wings not popcorn in 1 and a ginger hair in my burger. After poor service, poor quality, poor food safety standard and half the menu unavailable i will not be using this store again
I want to say I love KFC I am 55 yrs old and have ate KFC all my life. The Place in Lafayette,TN. is with Long John Silvers I have ate there twice an wasnt happy either time the food isnt prepaired well and the store itself isnt clean the tables the floors are dirty they just dont do a good job at all the Buffa table had little food in it and looked like it had been there all day not something you would want to eat. I Usually go to the Glasgow KY. store which has always been very Satisfactory condition. I wish you could or would see that this could change.
I have enjoyed on many occassions the vanilla sparkler (my fiance enjoys the apple) but last night I discovered that when choosing a sparkler with a large combo it is more expensive! If I buy a reg combo and choose sparkler I accept its a specialty drink and more expensive BUT when I buy a large combo an choose sparkler, not only is the sparkler smaller than a large post mix the combo is actually more expensive! That doesnt seem ethical or logical. It would make sense to me that if buying a large sparkler combo the price remains the same OR a larger sparkler is sold at the more expensive price! Had I have known this from the first time I purchased the sparkler my choices from then to now would have been different.
I went to KFC in Strongsville Ohio, on Pearl Rd. Sunday, Nov.11, 2012, about 12:30 pm. There were 3 kids working there, and did not see a older manager. There was only one family dining. I went up to the counter to order a bucket of "CRISPY" chicken. The boy say to me, "would you like to order something else? We only have 3 thighs." I looked at him and said, You do not need my business."I wasted my time to go there to order chicken, and if 3 kids cant see there is no chicken to sell, I do not need to waste my time, and gas, going there. I am a senior citizen, and don't tollerate sub-standard laziness. I do not see any reason to patronize that KFC. apeI
I went to my local KFC tonight to get 2 chicken pot pies. It was 7:30 and they said they were completely out. The store closes at midnight. If this were the first or second time, I can understand it, but every single time I go there they are out of something. I'll run down a list for you. They Never have chicken pot pies when I go there, they have been out of breasts, original chicken, mashed potatoes, Mac n cheese, and get this - one night, they didn't have any chicken cooked! A chicken restaurant has no chicken? They mine as well close their doors, right? This was around 7:30 or 8 pm on a Friday night. They told me to come back in 15 minutes. I gave them 20. I came back and the lady said again that they were out of chicken and it will be about 15 minutes. When I told her that is what she told me 20 minutes ago, she said, oh sorry. I really don't understand what's going on in there. Do they not want to cook after a certain time? Maybe they should close at 6pm then. They don't look understaffed. There always seem to be plenty of people behind the counter. What are they doing? Why no food at a restaurant? I would love to visit another kfc, but the other one is 25 minutes from my house. When I can't get KFC, I go to another restaurant and KFC loses money. This store is a joke around town. When people go there, jokes are made saying expect them to be out of something. They are always out of stuff. I'm not talking napkins. I'm talking out of major stuff that they are supposed to sell. Chicken and pot pies are pretty popular. They should have food ready or shut their doors! Management needs to be talked to about this situation, or maybe they need new management.
I recently visited the KFC on Taunton Ave in East Providence RI and first I was told it would be ten minutes before the biscuits were ready even though it was only 12:15 and I had to go without them because I did not have the time to wait which for a fast food restaurant is just not right. I also got several drinks to go and was told that there were no cup holders. I ended up losing two of the drinks because of that. So not only did I not get my biscuit, but also lost out on two drinks. I hope that you will resolve this problem for I am a frequent customer and the location is close to my home!
Thanks again KFC ARARAT, VIC.. i was in line at KFC Ararat just last week & this guys in front of me placed his order (didnt pay at this stage), then when to the toilet.. Yep, off he went to the dunny. im next in line waiting, thinking "yep, she will serve me know, im next".. Arh, NO..!!
can you believe i had to wait until the guy who went to the dunny to return before she could serve me..O.M.G.. thanks Mel. i complained at the time but as normal they try & blow it off & calm you down... I thought it would have been common sence.. My feet are never walking in there again.. no way in the world..
I am a loyal customer of KFC and always will be. Yesterday i stopped at KFC and orderd the 6 piece grill deal, and when we sat down to eat , th food had a strange taste to it. My chicken appeared not to be cooked enough, and there was a taste to it that we could not eat it, due to our safety of possible raw poultry. Im not sure if it was just so old and it had a smell to it or if the food was not well done to eat. I will buy from KFC again but not the grill anymore, unless i can observe it or eat at the restaurant.
On Feb 26th I went to a drive through KFC, I just wanted a Big Crunch sandwich, when the attendant told me it was $6.20! I freaked out! 6.20 for a sandwich?!?! I told her to cancel the order, and drove away, their is now way I'm paying for that. I'd hate to find out what the cost of a combo was!! I'm never returning to this establishment ever again!! Haven't been to a KFC in a while but, I remember why. I will tell everyone about this and anyone else attempting to go.
I bought a chicken pot pie at the KFC in norwalk Ohio. My son that is 11 was eating the pot pie and got choked on a chicken bone that was in it. I has to administer abdomen thrusts to get out the bone that was lodged in his throat out. There is no warning on the the box saying product may contain bones. I have a pic of the bone that was in it if need for anything.
Sat 17th my wife and me and 7year son went to kfc have a meal we got a bucket and chips that and my son got a kids. That was the first and the last food he ate got home my son vomited diriea 22times stomach pains lost all his body fluids that burger stunk like it was sitting in ur resraurant gor 6months my son is still in hospital ive now gona take this matter to court and I have contacted health and safety officers they will be in contact asap the kfc branch is milton keynes escape opposite subway the manager there is ibra I will fight all the way I want comonsation.
Worst service I have ever experienced, this is not the first or the second time I have given a chance to this store.
Everyone that works there will attend you with a bad attitude, they can never make your order correct, and the place it's always dirty.
Unfortunately this is the only one in the area of Hyannis, MA.
All the attendees and the manager are horrible with their customer service skills.
I went to KFC about 3:30 pm oct. 5th. I ordered the #5 on the menu which is 5 hot wings & cole slaw and a soda, well when I got home started eating and the wings was so hard and they tasted like they were left over from lunch. well I called the manager and told her what the problem was. she took my name and told me to hold on to my reciept so the next time I come in she will give me another order. well I went back to KFC about 8 m for dinner the same night,showed my reciept and told cahier I had spoke with the manager earlier and she claimed she hadn't spoke to me. well anyway I got my order went home and low and behold the wings was the same way hard and old!!! I threw them away. I tried to call them to tell them to check the wings before they sold them to any body else, they didn't answer the phone. this is the Shelbyville ,Tenn resturant.
myself and my friend and brother visited kfc infor st.helens .que for 10 mins to get told there a 30 mins wait on chicken on the bone..we wanted a family feast .but was really disspointed they was no chicken on bone ..i ask for a fillet box meals .she said it has chicken in .i said can i not have boneless piece in it as u nt got answer was no ..so we got 3 fillet burger and chips wiv drink and a gravy .got to car and it was beans had to go bk in .the que was nearly ti the door of entrance and still no one was sayin there wad no chicken .the drive thru wads full .but no member of staff telling any1 .i can honest she myself and my brother and friend will nt be visiting again .we think it was poor serve
My husband and I went to the kfc (Store #G630009) 2994 homer adams parkway, Alton, Il. this evening 3-5-13. We had the buffet, the cole slaw juice was sour and was spoiled, the chicken cold, the chicken and dumplin's had crusted over on the top and hardened and they had no unsweetened tea made up. It was 6:51pm when we went in to eat. You would think they would be ready for the dinner diners. I asked the girl for fresh chicken and she did get it for me. I told them that the cole slaw was sour and I believe it was spoiled, she said she would tell her manager. They told me they would make tea and let me know when it was ready. Well they never changed the coleslaw out, never put more fresh chicken out, the chicken and dumplins were left there and the tea never came. My husband and I are not happy at all about our dining experience there. We did not talk to the manager it was never offered to us as a option, the cashier said she would tell the manager about the problems. We left without eating hardly anything, didn't seem like there would be fresh food put out soon, as the people working were all by the drive thru window talking. Not to mention there was only one napkin holder that had napkins in it and that was at the register, all the ones at the buffet were empty. Please check this kfc out and find out how come all of this was allowed to happen. We will not be going back to this store, we have been there before and it seems there is always issues with their foods freshness. Thank you and please advise how this is addressed, and the outcome. My husband came home an ate a sandwich, and he never does that. my cell number is 618-444-0566 Linda Shane
We arrived at your location in gurnee il 10 min before open. But we did not mind the wait fresh product good food. After 10:30am no one came on speaker. So we circled around thinking we needed to set off the box. Still no one. Three times I'm all. Then I went up to door beat on door beat repeatedly. Still no one. 3-4 cars in lot so assume people are here.
Circle around again this blow horn several times. No one heard. Knock on drive up window. The guy finally gets the window open, we ask him are you open? It is after 1o:30, he says I don't know it is my first day. Let me find some one.
Then a few min later a different guy comes to the window and apologizes says he doesn't know we're the manager and staff went he was just the clean up guy but he was sure they would be back soon. We just could wait any longer. It is now 11am still hungery. Still disappointed.
We went to KFC which located at East haven, Connecticut around 12:30 PM on Dec.12 2011. Two employees harassed us : When I ordered 12 PCS, The lady and the man mocked and laughed at us because we were not familiar the orders while we are asking questions and they were rush us order even there were no other customers behind us. The table near the widow was so messy. I asked for cleaning, The lady was lazy and reluctant to clean it. She use watery clothes purposely to wipe it and put us waiting for a long time.
They don't even gave us only 2 pieces napkins and 2 forks ( After I asked). When we asked why limit customer for napkins and forks. The lady and man angry and Yale to us said "go out" In mad voice. In the very hostile environment, we didn't finish eating plus the chicken was not warm enough and they were not fresh at all. when I asked their name, they didn't tell us. The man said he is manager when I ask if I can talked to manager. I called the restaurant after we left about half hour, the man very rude and told me that manger take off. He didn't understand English when I ask more questions.
On the other hand, we felt that the food soaked in the oil for a long time. It was not fresh and even not warm enough. Their behavior harassed us. I am looking forward to hear you. I called restaurant again this morning. The man said : "the owner will be back in two month". Obviously he lied. I believed they are really under qualified employees. They behaved like they own that restaurant and they devastated KFC's reputation and harassed customer.
kfc 2715 north carolina 24 warsaw nc 28398. The date entered kfc 1 10 13, I ordered a chicken breast wing mashed potatoes and mac and cheese plus a biscuit, the girl that took my order was very unpleasent you could tell that she didn't want to be there, waited around fifteen minutes for my order, while I was waiting Iwas looking at the buffet and it looked like a pig trof nasty, sat down with my meal had to clean off the table dirty, the wing was hot and very good the breast was hard and very dry, the mac and cheese was dry the biscuit was hard as a hockey puck I banged it on the table and it would not break the only thing that I ate was the wing and mashed potatoes, will never enter that kfc again.
I am so tried of the excuse about us living in Alaska. That what it is. We live in alska, the 49th of our 50 united states not timbuckto. I was so disappointed about the price difference I could not even enjoy the meal. I can see why we currently have only a few locations left here. I should have went across the street to the other chicken place. For the same meal with more flavor I would have paid $6.78 less. This is the second time I was disappointed. The first time I paid $10.00 more than the advertisement. Pricing at the extreme. Although you are closer, I will not pay $16.78 for a $10.00 meal or $28.99 for a $18.99 dinner for my family anymore. That is outragous price gorging.
At the ramsgate, Thanet KFC I tried to redeem the 7th of may free chicken deal. They said I wasn't allowed. They told me that people had been passing there phones back in the que and will only accept printed copies. I asked if they thought that I was doing it and they knew it wasn't me. But me and all my classmates didnt get our chicken.
I have driven several miles each time, over the past several years, to visit the location at 7006 W.75th Street in Overland Park, Kansas. I try to arrive when they are supposed to open at 10:30. Each time, I've had to wait from 5 to 30 minutes for them to open. One time the cook quit and I never did get served that time.
I know I should have quit going there long ago or gone at a different time, but will now go to a different location. Today, with a low temperature, standing outside the door and waiting was just too much. Your store should not advertise an opening time if it's virtually never going to open at that time.
I have purchased KFC tonight from Ballina NSW store (around 8.25 on 5.4.13) - a Family Pack of 10 pieces of chicken. 4 of the pieces were wings and Coleslaw had a use by date of 6.4.13. This is not the first time I have had short dated coleslaw and to use by the following day is inadequate (it already had the 'tang' to it). And 4 wings seems a little too many of the smallest pieces. The chicken was our hashed as a birthday treat for my visiting daughter and it would have upset the atmosphere to return the chicken etc. Regards Patricia Kingdom
Kfc Uitenhage eastern cape,everytime I drive down to kfc to buy a krusher they always have some story about the machine,the first time they said someone threw in the mixture too late so it was runny,f ew weeks later go back then their is a sign saying machine is out of order, few days later they tell me there is no slush??what is actually the problem. The new nestle krusher has been out and advertised for over a month and I still haven't even tasted it. Can kfc not just buy a new machine or what is the problem, the employers find it amusing at times which I don't! The food is good and I still buy there but just get annoyed driving down there for nothing somedays
I visited KFC - Merry Hill, in the West Midlands today at around 12:30, we ordered 2 fully loaded meals with gravy.I regret to say that I was very disappointed with the overall service from the staff their and their lack of customer service skills. Whilst waiting for our food one member of staff, who was the only person serving on the till at the time swore at another member of staff as they were leaving. I visited the restaurant with a friend, I ordered my food but we had to wait around 5 minutes for my friends food to be ready, during this time my food was out waiting on a tray getting cold. My friend ordered a 7up that had to be returned as it didn't taste very nice, when we finally got our food mine and my friends burger had small short black hairs on the burgers I took the food back to show an employee who got the manager and our Money was refunded. The shift manager did appolagise and ashore d me that it wouldn't have been something that was done out vindictively, I had obviously questioned this considering their were hairs in both of the burgers. This restaurant is the one most local to me and every time i have visited the store the staff their have either got the order wrong or the service has been bad, i enjoy KFC food and it is something of a treat for me as I don't eat them often. For the prices that are charged for the meals I would expect that the food be delivered hot, with a smile and hairless. I will not be visiting that particular restaurant again as it has quite honestly, in the words of the front desk employee 'pissed me off' I sincerely hope that something is done to shake up that store considering it is situated in one of the busiest places in the West Midlands.
I was in KFC in Pooler,GA on Hwy 80 and purcahsed 2/12pcs. hotwings and went back to work after eating 2-3 wings my
coworker and I both relized the wings was raw so he took them back and the manager was going to refund our money but to asst. manager ask where was the other 2-3 wings and he said we ate them instead of them giving us our money back and praying we did not get sick they did not give us food or our money back. we had no lunch to eat on our 12 hour day at work and no money to get somthing else.This was the worst experince I have ever had at KFC . This meal cost me $20.50 and I would like my money back. The sad part is my wife cousin work at that store and I never had that problem before. If this is not resolved the guys said they will never eat there again . Thanking you in advance Mr. Herrington
My husband and I went to the KFC on Civic Center Drive in Augusta, ME last night Monday, February 25th 2013. We each ordered the 3 piece meal along with to sodas.
I must say our dinner was the worst we have ever eaten there. I ordered the chicken breast and wing and he the chicken thighs. The chicken was dried out and tasted like it should have been thrown out. The biscuits were also not very good. We usually love the cole slaw, but that tasted like sawdust.
The potatoes and gravy in my opinion was the only thing salvagable. I don't know if they think they are saving the company money by serving us that swill, but I can say it will cost the company by losing customers.. We usually stop there because it is on our way home, but I guess I'll have to stop some where else to spend my money and there are plenty of places out there on the way home..
I went to our local KFC in Kirkland Lake, ON on Feb.25, 2013. The service was HORRIBLE. The cooks in the back were swearing non-stop, when they had a few orders waiting, they panicked. The supervisor working the cash went to the back to help out and DID NOT wash her hands. I could see her touching food after she just finished handling money!!! The workers in the back were also touching there face/wiping their sweaty foreheads, then touching food. Our family will NEVER return to this KFC!
I was working for KFC and one of my managers verbally attacked by Brittany the manager due to the other manager rob telling me not to open the drive thru window for her and then came inside and verbally attacked me in front of costumers.
I apologized to the customers on her behalf her name is Brittany and Joe or tony the other managers don't seem to see she was wrong at all.
I'm the only one got terminated for this situation. They also had a meeting on my be half without me present to tell my side or got a statement from me or another employee that was there and tony told me he done talking to me since I didn't open the window for Brittany to get a cup of water.
Place is filthy, food is everywhere, same seats,TV, benches andwalls for over a month and its still dirty month later . Workers putting on makeup an standing around talking . Glass is filthy with food when opened. Will never come back.
I have stuck in drive through at greenfield Indiana for 18 minutes There has been car moving with four still in front of me. I am unable to leave due to drive through construction. They are out of chicken at 1:00 on Sunday; then why do they exist? I should have never come here; it usually takes 10 minute per car on non busy day. Now ex customer.
On Saturday the 13th of October 2012 I ordered a $5.99 streetwise meal from 357 Pennant Hill road Pennant Hills NSW. I was half way into my burger when I came across a long black hair. I went to the counter to show the staff, All the manager could say and do is sorry and continued to serve another costumer. Did not offer to give me a new one or even my money back. I said what am I meant to do continue to eat a burger with one of your staffâs hair in it; I put my burger in the pin right next to the counter and walked back to my seat where my friends were trying to finish eating their meals.
My partner and I live locally to the KFC burnside Melbourne Victoria, every time we come here before 10pm their chairs are stacked by 9:15, cleaning progress has already started and there are always no chicken in the oven, we went through drive thru this evening at 9pm and ordered a giant family feast with a streetwise burger meal, gentlemen who served us was in training and was ok. We drive up to the next window to be told that there is a 20 minute wait on the chicken as there was none left, not only that but it seemed like they wanted us to say, oh it's ok never mind but we insisted in waiting, the streetwise meal was ready we added extra cheese with it as well with the original fillet burger, my partner an I had parked up, while we waited he ate his food only to notice that he had no cheese and ordered a original fillet with the meal and was given a zinger burger, he walks inside and tells them to make him what he ordered, the manager on duty replied to my partner that they had no fillets left an they will replace it with 2 strips, not exactly what he ordered, they never said they ran out of fillets at all. They were just plain lazy to make a fresh burger. To my disappointment this KFC is beyond a joke, they close well ahead of time, they don't cook enough chicken to get them through to closing, and their customer service is shocking, management is a disgrace, the first time they said they don't have chicken previously when we came I thought ok fair enough, but then 2nd 3rd time is terrible. They need to do something about how they run this shop, you are loosing customers each time they say nothing's available, and if nothing changes I will go higher than you could possibly go to ensure nobody else experiences my frustration. They need to have the shop open until its close time instead of sending customers away, they need to take action and make sure this doesn't happen. I will never be going back here AGAIN.
As I was walking into KFC two employees were eating behind the counter by the drive thru neither one bothered to was there hands which is a violation then while taking my order she had to get a napkin to wipe the crumbs off her mouth. The food was old and hard and the floors filthy
A kfc has recently opened in the my area my post code is ws3 2bn. I am sorry to have to complain about this but is becoming a real nuisance with the litter that i have to remove from my drive everyday. It is not just me that is fed up with it both my neighbours are also finding the same problem i have not a problem with the kfc being there but i am sick and fed up with the nuisance of the litter. eagely awaiting your reply.
just departed the kingsway and royal oak kfc ( van bc can ) after your card reading machine failed five times, finally working on sixth effort. ordered 3 pc meal plus small popcorn chicken. ( 16 $ ) requested sauce for wifes nuggets, and coleslaw for my friend meal. neither was in bag upon return home. 2 ketchup, no utensils , one napkin. had to go behind counter for transaction to pay at drive through, was called an asshole by server and treated like the reason for my credit card not working was my fault. i don't know if you understand the term " market share " but i am going to vocalize my experience with some of my media friends and also bring some fascinating accounts of other friends experiences. good luck in the future. !! oh, my friend asked i request three thighs, no wings. he indicated that it was far from such. i looked at it and would have to agree that it was a pathetic offering. had a couple of my wife's nuggets, not bad.
the food at the kfc in remington, indiana is never cooked properly the chicken is all grease and never well done the kitchen is a disater the employees never wear hair restaints or gloves the floors are filthy and the restroom in atrocious i can't believe this place has never been cited for anything pertaining to health and well being of staff or customers the employees are rude and the manager and the assistant manager are no way friendly the all you can eat buffett has spoiled food in it the lettuce is always brown and discolored
I visted the Gastonia, North Carolina store on Sunday October 29,2012. The store is on new hope road in Gastonia and the manger's name is Shauna Washington. When I placed my order, I ordered 5 crispy pieces and 5 original, when I got home, I only had crispy chicken. My father can only eat oringal, so I had to drive back to the store , my family was ready to eat, but had to wait on me to return. When I arrived I told the clerk that my order was wrong, she immediately took offense and went and told the manager Ms. Washington. Ms. Washington had an attitude with me, she threw down my receipt and hollowed to the worker to give me 5 pieces of chicken, she had such a bad attitude, she did not aplogize, she could have said, I am sorry for the mistake and the fact that you had to drive back to the store. I work in a governent agency and we never treat our clients the way I was treated today. Other people were in line and she was loud with me. She acted as if I wanted to get some free chicken. That was not my purpose. I frequent your store many times, but the way Ms. Washington made me feel. I am not sure I want to go back again. I realize mistakes can happen, but she acted as If did something wrong. She did not err on the side of the customer. I have never had a problem with KFC before. Thank you for listening to my complaint.
Today at KFC, A N Traders Pvt Ltd,SCO -100, Sunny Business Center, Chandigarh Road,Kharar. My husband ordered 1Veg Zngr Strips and 1 veg Hot wings as take away order. But they give us non-veg, we are pure vegetarians.I started eating that order.Give strict instructions to your delivery boys chk the order carefully when they deliver to the customer.I will take action against him.
4212 Aman K
Date 23 Feb,2013
in the ince in wigan branch sun 24/2/13 at 1-30 approx ordered a boneless bucket watched a member of staff clean down an preperation area while she was actually dealing with food and was making a wrap the young woman in question then,put the cleaning fluid down and continued making the wrap no gloves were used n or did l see her wash her hands during this time. l took my meal home only to find that the side order of gravy had been watered down that much that there was very little taste to a meal l had paid thirteen pounds plus for l will not be visiting kfc again.
In Lawton, Ok praise to the KFC on 1st & East Lee Blvd - it is clean, the food is well prepared, the staff is clean and courteous; re: the KFC on West Cache Rd - this is long term - over the last 2 yrs since I started trying to eat at buffets presented in both places ---> persistent smart-ass employees, slippery floorover and over again - laziness to mop up the soap used I would suppose, employees who can't make change and screw up the amt tendered - failure to operate the cash register as it should be operated - attempts to short change customers - I've had it happen to me and seen it happen to others - particularly senior citizens.
Today, I decided to voice the complaints I have after once more going in to the one on West Cache Rd and encountering the same backed up line of people standing around on a slippery floor.
I went to KFC at Salisbury to get a 3 piece feed and was told Wicked Wings was the only type of chicken left. I was dissapointed but decided that I would have the Wicked Wings as the chicken substitute. But when I got home I opened the box to find that I had only been given Wicked Wings, so no chips, potato and gravy or bread roll.
Which is what I thought came in a 3 piece feed meal. I'm dissapointed at not receiving the chips and gravy after having paid full price for them.
I dont know if this website is a serious website to help complaining customers or a website paid by the food companies to let average people vent their complaints so they do not take their complaints to a legal level.. seriously.. I don't want to insult this website but seriously.. looking at all the other complaints filed by thousands (at least thats what I see on this website with my own eyes . which is a good thing for this website)..
I used to work at KFC when i graduated from HS, back when we were sent to KFC University (yes a actual school :p).. and for so many yrs have enjoyed the "famous" recipe with my family and kids.. Now, it seems KFC has grown to resent KFC coupons (yes they are franchised, but still), and personally visiting a huge amount of different KFC's in the southern californin area (from los angeles to san diego), have seen many franchised KFC's either not accept KFC coupons (not participate) or give 'alternative' items to replace those that the coupons listed.
I have seen advertising on TV nowadays, advertiseing a whopping 20 dollars (approx) for 8 pcs of chicken ( legs and thighs only/mostly dark), and a glorious side of chocolate chip cookies or a pie and a few sides..
What has happened to KFC? compared to other chicken franchises ( Churches, popeyes, lousiana, pioneer, ect).. they offer good prices (sales coupons or not) for a decent amount of chicken like the way it used to be back then ..
KFC franchise owners have taken advantage of the finances with huge disregard to our economy (based on other chicken selling franchises), and have grown very arrogrant of the consumer.. again I have tried to get hold of KFC consumer complaints but have not directly been able to talk to the right person.. .. wonder why they offer soo many coupons on their website? to distract the average complaining KFC customer...
I stil like eating KFC chicken now and then (and being a past employee. long ago).. but things have grown wayy past the consumers interests and they do not even care, based on sales... they could care less about the older more dedicated KFC customers that used to enjoy a good KFC dinner ( a bucket of mixed chicken (not thighs/legs/dark), some good ol sides veggies and mac and corn, and appreicate KFC for what they were.. compared to nowadays..
I had a coupon for 10 pc mixed a few weeks ago. i went in.. manager said all they had was legs/thighs now.. i could wait 15min to get what the coupon said.. i agreed (sitting in the food area with my 3yr old son).. after bout 10 min, mngr called said order was ready.. i got it and left.. driving home, i found he only put legs/thighs in the order.. I called back.. he said that i wanted that.. i told him i waited 15 min to get my coupon order.. he said sorry.. thats what he heard.. i filed a complaint with KFC online and phone.. never heard any replies since...
What does that tell u.. Idont have huge lawyers to file stupid complaints to KFC headquarters and they know this too... if anything.. if u experienced soemthing similar.. plz definitely complain and maybe, just maybe, a lawyer that has had the same thing happen to him/her, can take our cases and bring justice to a corrupt company that once used to be honests... the company I used to work for many long yrs ago..
Louis Trichardt KFC drive threw always has a problem, we went there tonight 26/10/2012 to get dinner and the lady taking the orders firstly got the order wrong then there where tree other cars that were waiting to get there food in the parking lot because they don't want us to wait in the line they order us to wait in the parking area. when we said we orders three crushers and not one the people working there said we didn't order three. the previous time there was no mash so they gave us coleslaw to replace the mash as soon as i had a fit all of a sudden the had mash. that is shit service if they don't do something about the management soon there reputation is going to be ruined, i know i wont ever go there again.
Ordered a 12 piece dinner and gave the cashier a coupon for such. She said that it expired one day earlier and could not accept it. I told her I was a regular customer at this establishment and could I go home and print off another coupon off the internet which was not expired to apply for the cost of this meal. She said no that she was unwilling to hold my meal and wait for my return. I reluctantly paid full price but due to the cashier's rudeness and unwillingness to try to save me a few dollars., I will probably not be a returning customer at this KFC. Considering the coupons that are circulated via the Sunday papers and off the internet., I thought that KFC would value these and would try to accommodate its customers., but this is not the case.
I went to your Grants Pass, OR store and got a honey bqq snack sandwich and an order of honey bqq wing. When I had the wings it was like having hot wings with honey bqq sauce on them. I love the wings with the bones in them. I will not get the honey bqq wings from this store ever again. In fact I will not go to this store again as they do not have the original chicken seasoning. They add hot spices on the regular chicken so I have not got your chicken from the store for years as my husband did not like it hot. He made me go to Albertsons that is in the same shopping center to get fried chicken and I have others tell me they did not like the chicken at this store.
I went to KFC at 9 15 in the evening on 23/02/13 I ordered a 3 piece large and a tower burger. When leaving the drive through and getting home and finding my tower wasn't in the bag but I got my sunkist drink. How does tht work. I'm very disappointed from the service at Armadale KFC on Jull street I expect a full refund of both meals for the inconvenience of you dier staff. I expect a reply from head office ASAP, to resolve the matter. Again very disappointed.
They have repeated calling my cell phone 4 times after me calling them and saying that they must have called the wrong number manager was very very rude and obnoxious this started happening at 6:30 p.m. until 6:44 p.m. if this persists I will seek an attorney for harassment the number they are calling from is 865-483-5059 and is coming from oak ridge tn I don't even live in that area I reside in white pine tn I would really prefer for somebody to call me after you receive this complaint my number once again is 865-761-0218 I used to be a good customer of kfc in Morristown tn but after being talked to and treated the way I was by your oak ridge store I doubt very seriously if me or my family will proceed to eat or deal with any kfc again sorry but I wasn't trying to be rude to him and him being a manager shouldn't have responded the way he did he should control his employees at a better manner and why are employees being allowed to use a company phone every company I've worked for wasn't allowed on company phones need to control and watch your stores and managers and employees better
For family business I find this AD very offensive by deciveing a child plus lying to him really sends the wrong message to a child . This may be a reason that our generation's responsibility for teaching our children right from wrong has failed based on the actions of the younger generation of today.
Dear Sir/Madam, on Tuesday 16th October 2012 i went to my local KFC store in Hackney to buy two pieces of chicken (a Drumstick and Side Breast) and when i arrived home and opened the bag it wasn't what i asked for, a Chicken Thigh (which i don't like) was in the bag instead of a Drumstick.
This has happened about four times now and i've gone back to the store to complain twice before but nothing seems to be solved so this is why i'm making this complaint now and further more if they don't have the order that you want they shouldn't be allowed to give you anything that is available or they should say they don't have what i just ordered so I could choose what else i want.
I visited Store# Y336058 on 1-18-13 at 12:18pm and simply ordered a #2 (doublicious combo). I've ordered this many times in the past so I was surprised to find that instead of being made with a chicken breast it was made with what appears to be a dark meat chicken strip that had almost as much breading as actual chicken. I wasn't able to have them remake it because it took several minutes for them to even get it to me despite being the only order being made and I had to be back at work. It wasn't until I sat down to eat that I was able to notice this. Normally I do not have any issues at this store, I go specifically there because I always have problems with the other stores in my area. I just do not understand how or why they would just put an entirely different piece of meat on there and it really ruined the sandwich.
On Easter Day we bought a 12 piece family value meal, we ate it around 4:00 pm, and after an hour 3 of my kids and myself got really sick with vomiting and diarrhea all day and night. One of my kids,who is the youngest, ended up in the hospital for food poisoning. I do not know if the chicken was bad, old or not cooked properly.We went to the location where we bought the chicken at, and they did give us our money back. I would like to have an answer to my complaint, before we take a legal action of some sort. We have always been a customer at KFC, but after this issue we do not know if we would like to go back, because my 3 year old was in the hospital, and we would not like this issue to happen to someone else, because having the whole family with food poisoning is not pleasant.
I went into KFC tonight and ordered a grilled twister max at approximately 10:40pm, they informed me they had no grilled strips and offered me original strips which I was fine with, I asked for no sauce and no tomato on my twister, the first time my order was given to me it contained sauce which I had asked not to have on there so I went back in and told them I had asked for no sauce at all, the second time they tried making my order it contained tomato which I asked for not to be on there, I shouldn't have to go in there 3 times to get a simple order made correctly, it's quite frustrating...
Yesterday, Thursday Sept.23,2011, me and my friends went to KFC at Al Khalej Centre in Bur Dubai.We reach around 3:50 pm in the counter and straight away ask for the lunch meal promotion for Dhs.15/-, but unfortunately the person in the counter said its closed already.How come! The timing says it starts from 12:00 to 04:00 pm.but then they didn't allow us to order the promotion coz they said in their system its already 4:15pm.
Then one supervisor came which i don't want to mention the name, says,they cannot do anything coz this is from the management and if we want to complain we can call and then he give us one of your take away plastic which has the number on it.You think its the right way? I don't think so!It's very unprofessional!!! I'm sorry to say. He could have done better than that. Either, change your system timing or change the timing from your poster or brochure make it 12:00 to 3:35 pm. since your system is 25 minutes ahead.
People won't care your system timing anyway, we all follow the standard timing in our watch.I hope you will look into this matter....If you really care about your customers!!!
I went to the Upper Hutt KFC today I found the customer service absolutely disgusting! when I got to the window to pay and collect my food I asked if I can get extra seasoning on my chips. the girl who was serving me at the window was very helpful at that stage and said yes of course and gave me extra seasoning. that was when I heard the 2 other females who were packing the food pipe up and say we don't do extra seasoning anymore (which was news to the girl who was serving me).
They then proceeded to say that if they really need it give them a pack of salt or even better tell them to bring their own if they want it. all of this banter was going on while I was still at the window but weather they thought I could hear or not this is not what a customer should be hearing. I got my food and drove off very unimpressed and not wanting to go back really. I don't know names of these females but the girl at the window was a Maori/islander the other 2 - 1 was a European lady and a Maori/islander and I believe she is the manager?
I manage in a food place myself and I would never let my staff talk about customers in such a way. customer service means serving the customers needs. I wish that these people are talked to as they need to realise they are customer facing and they need to sort out their ways of talking and acting.
On Wednesday evening we ordered a family feast from the mingara, central coast, now takeaway. When we got the food home the gravy lid wasn't on properly and had leaked all through the bag & food. Also we realised that the food we were given wasn't the family feast. We returned to the shop and were informed by Sean that they were now closed, apologised & told us to come by the following evening & we would receive a free family feast. We told him we would be driving by at 7pm & would call in. Sean assured us he was working at that time, however when we called in that evening he wasn't working & wasn't even on the rota to work at all. The young girl apologised but there was nothing she could do about it. KFC owe me my money back for the meal we originally ordered. We go to KFC once a week after footy training but we won't be going again ! There are other chicken takeaway shops here on the coast & will be getting our hard earned money in future.
Your location at 80th and Wadsworth in arvada CO is horrible. 99% of my visits I end up having to go back to get missing food. I was at that KFC every Thursday but the horrible made me stop going to KFC six months ago. Two weeks ago I decided to give it another try. I had to return twice. My large cole slaw was missing. I was so upset I left my home and went back. When I returned home I noticed they had also forgot the dinner rolls. I need you to know that the location have young people who do not care about the customer. The manager laughed when I returned for a second time and said "we have new people training new people". ??
We went to Waterloo NY KFC drive-thru and then drove 45minutes to our home only to find part of our order was missing. We called the store to report the mistake and we were told that because of the great distance to the store that we would be reimbursed the entire amount of our purchase in food credit by the store manager.When we went to the store later , we were told that because the store had made so many mistakes lately that they would not be honoring the fore-mention good-will offer,but only replacing the food that was missing .when I asked about the offer the other manager had made with us ,we were told rather bluntly that with was not their problem! All this was done in front of many other people waiting to order. I don;t believe this is what KFC had in mind when they trained their employees.This store WILL NOT get another chance to embarrass us again!!!
I went to store #J295004 in Poteau, Ok at 7:42 pm , 15 Dec 20012 to order my dinner. Upon doing so I joined the sizable group of people standing there waiting for their food. The faces of these customer were not happy ones as they waited while the crew of approximately 7 young people lolllygagged and horseplayed. Their did not appear to be any adult supervision. Their enthusiasm for service left much to be desired. The one young man that finally got my food looked and moved like he would have rather been anywhere but at work. I observed him assembling orders with obvious beligerence. The quality of my food left much to be desired. I live less than a mile from that store an when I opened my food immediately upon returning home I found it to be cold. This is not the first time my family and I have experienced slow service and poor food quality. If there were another place to get chicken other than a convenience store I would go there. Thank you for your time. I hope someone takes this seriously.
I am 60 years old and have eaten and enjoyed kfc for a long time. Now, suddenly , I can no longer eat it due to the fact that is way too hot and spicy.
did you change your original recipe. I have tried eating it with milk, bread and butter etc. My mouth is on fire. Others have said the same thing. what happened to my favorite chicken place.
Hello,I am a regular buyer of KFC,I love KFC,but the people who are working in your KFC shops are cheating the customer.I've been in Wembley high road at KFC and order a wicked bucket(as in every weekend) to take away ,and when I'm in hurry I don't heck all the time to see if everything is in the bucket,and i'v noticed that they are cheating,they don't put your full order.Either your pieces of chicken are missing,or your gravy ,or ketchup(and I always order large gravy and ketchup) and I pay extra for this.I am very disappointed with the services of KFC in Wembley High Road.You wait so long for your order to be completed ,you pay extra for what you want,and when you get home you notice that you have been cheated by the people who worked there.Very dissapointing.I will never buy again from KFC in Wembley.
yesterday i used a buy 1 get 1 free coupon at kfc big chicken marietta ga roswell rd. i was supposed to get 1 dark and 1 white piece chicken in ecah dinner. when i got home all 4 pieces of chicken were dark meat. i also ordered green beans with each meal but was given cole slaw instead. i love kfc and was dissapointed since i was trying to try your new white meat boneless chicken. i would like my money back 4.99 plus tax or another coupon to try again. thanks loyal customer barry kelly 404-316-9901.
This happen in Buenos Aires, Argentina, we have one store that oppened a few months ago:
Last Friday in Buenos Aires, Argentina I ordered some chicken strips and inside my box there was a USED BANDAGE! I had already eaten several strips so I asked them to tell me why the person who has the bandage on was waring it, in order to see if I had to take precautions for my health. They ensure me that they where going to find that out. Two days later I was not given any information and they told me that they throw the bandage away! They said that the bandage couldn't come from inside the store, and they didn't take any responsability. But you CAN CHECK THE VIDEO OF THE MALL and see that it came out of there! It's a shame that they are not considering the health of their customers. And now I am very concerned for my health.
I was in the Rockyhill CT KFC on Sunday Jan 6, 2013 we placed a order for a 12 piece Meal for 26.99 which should of had 2 mashed, 6 bisquits and a cole slaw, we only received 1 mashed first problem. Then we also ordered a 3 piece orginal recipe meal for 7.79 which we did not even receive. The only thing that was correct in the whole order was the 6 piece strips.
I called the Rocky Hill store @ 860-257-7255 and was told I could come back for what they forgot well I live at least 10 miles away so no to that. He then told me to just stop by sometime and he would give me a 3 piece he had logged me in the book well again and I am not over there very often so I asked that they credit my account and I was told they could not do that either.
This is insane not only did I not get what was ordered but now I spent 46.00 for something that we never received and my husband was so disgusted that we both did not even eat. I think this is ridiculios and I should be refund the whole meal I am driving back over there on my gas so I can get what they forgot to give me. Very Upset
I am from Cairo Egypt. Living in El Rehab City. On Friday 11Jan2013 by 16:00 hour me and couple of my friends agreed to make an order from KFC that is located less than 1klm from my house.
So I picked my phone and contact the delivery serving center and began to give them my order, but the person who has taking my order advised me that he would not be able to take my order as the electricity in the related branch next to my place is cut off. I asked him to transfer me to the complaints department to raise this issue and to find a solution with me.
A lady replied on me under the name of Soha. Advised me that would not be able to place any order to my as the related branch near to me has a problem of electricity and they do not deliver.
So I have asked her even if I pass by them myself in tge El Rehab branch would I be able to make my order, she advised me back that the branch is opened but they do not serve customer due to the electricity problem.
Even when I have asked her of the other nearest branch that could serve me, she advised me that there are no other branch can deliver me, so I asked her of the nearest branch so I can reach it myself and do the order, she advised me that she knows the nameof the branch that exist in a mall but when I asked her for its address she replied that she does not know and that she can give me its number and I call them to know their address.
I have have asked her at that time to open a complain ticket for me and when I have asked her for the ticket reference number she told me that there are no such a thing and the complain has been rejestered under my phone.
I did not have any choice except taking my car and go to get the order myself. I took couple of my friends and agreed first to check on the related close branch that has a problem and the surprise was that the branch was working normally and accepting orders, serving people, even when I asked for the branch manager he advised me that they did not have any problem of electricity the whole day.
I have called the call center again "complains" asked for the related manager, advised him with what exactly happened to me and that I am talking to him from the branch that was suppose to have a problem with electricity and that I was able to do my order and that they did not have any electricity problem the whole day.
My problem here is.
1- I could not get my service properly.
2- There was a miss communication between the call center and the branches
3- When I have arrived to the related branch, I felt that the responsible in the call center were lying on me
4- I had to leave the people at my house and to go myself get the whole order.
Make sure to find why this whole lie was raised and I was not be able to be provided with a proper service. Note, I would thank the related branch manager for his assistance, as his cashier in the branch was also under stress and was unable to fulfill my order.
My daughters and I ate dinner at KFC tonight and were very disappointed in the service and the food on the buffet,the food was old and dried up,no fresh chicken or biscuits,no forks,napkins. Every time we needed something we had to ask and it seemed to bother the employees standing around doing nothing.For 23.00 dollars i think they could have done a better job,it was not busy at all maybe 5 other people in the whole place.We will not be going back!!!
I and my family of 40 walked into your store on 4-23-13 to order a picnic valued at around $200.00 and we were totaly ignored by the staff and even the manager of the store. And yes there was only 1 customer in the store. So we left and went to chick a flick down the street. I will never eat there again and will not recomend you all.
My husband and I have lived in Ontario Oregon for the last three years, we recently visited the KFC there and were very dissatisfied with the Customer Service we recieved there. First of all I told one of the employees that the ice machine was broken, and he just blew me off, so I went back to the table to get my husband to try and get it to work, but he couldn't do anymore than I could with the machine. So to some up everything, we were unhappy when we left the resturant, and have Know plans to revisit. I think you need to revisit training employees, as they really don't understand how to treat their customers.
On 26/02/2013 i went to my local KFC in swindon, as i was waiting for my order some guy walked in complaining about mould on one of the buns to his mini fillet so decided to check mine in the shop only to find i had exactly the same problem, i walked back to the counter to complain, all i got was a grin, he then took the burger and bought another one out to me, i had no apology from anyone in the shop, i am absolutely disgusted with not only the food but the way i was treated as a paying customer!
I will wait for a reply back and if nothing gets done about it i will take it further!
I never had a good experience everytime i go to KFC, the first experience i had that really pissed me off , i was given an uncooked chicken at the drive thru in one of the store in prince albert, sk (near days inn) We complained about it the next time we visited thier store but staff there they just listened & didn't do any action nor apologized. Today, may 5th 2013 12:40nn we happened to drop by again at kfc idlewyd dr in saskatoon for lunch, i didn't know that if you order a chicken meal they always cook a thigh & drumstick part but i wanted to have 2thighs so i asked if its possible to have it changed, the staff incharge in food prep sounds so rude, i just left the counter & didn't bother to get her name since i don't want my holiday ruined because of her but i can't let this experience pass without complaining. To kfc management, you should train your staff in giving your customers the excellent customer service we deserve, i have been a customer service oriented person for 8 years & i tell you customer service really matters.
I went to KFC just about 30min before. Yesterday i had received a coupon from KFC Saying get $2 off from your next combo meal or 2,3,4 piece chicken meal at KFC. The girl there refused to give me $2 off i'm pretty sure she did not understood what the coupon said. People working for KFC do not even know how to speak English properly i mean this is about our food they should hire people who understand English she said No that does not include combo even tho it said combo meal. i was going to tell her to call someone else but because there was a line behind me i was like what ever and i dint say much i dun care about $2 off but if im going there with a coupon at least they should know there promos and what deals they have I will never ever go to KFC cashiers are rude they don't understand there own COUPONS how LAME!
I recently dined at manvers way KFC resteraunt in barnsley South Yorkshire we had to wait 15 minutes before we were served despite been the front of the que and once we had placed our order we had to wait a further 15 minutes t get our food which wasn't very warm when it was served to us due to the amount of time we had already had to wait we decided to leave the meals and go elsewhere
I placed a order for 40 pieces honey barbeque wings for my grandchildren dinner.I was pacific about the chicken wings not being spicy, when i got home and served the children they were firey hot. I called the store to complain about the order that they had gave me and I talk to the manager Jeremy and the General manager Lisa and was told that all of the wings were firey hot and they just dipped them in barbeque sauce and I no that is not true for all kentucky restaurants because I ordered some from another store a few days ago and they were perfect. The sign states honey barbeque or firey hot.I was disatisfied with the service there service.Thank you in advance .
Dear sir/Madam, I am a usual costumer of KFC. Today Morning at 11:30am I was purchased two party meal from Mangaf shop (Block :4, Kuwait Cahier name in bill Mr. Eslam hesham). And I requested to him to provide me 20 paper plate he refused to give, normally they were providing. But he replied me that now company is not allowing more than 15 paper plate. I feel very bad when he replied this way this kind of service will spoil your company goodwill and customer satisfaction
I am very disappointed as once again when we got home after purchasing KFC we were not given all our order and hear we got was incorrect. We ordered a family pack with one burger to have just chicken only and also a snack pack. When we got home there was no snack pack and no plain burger. This was very upsetting as that meant my son had no dinner and the grandchildren had to have a few chips in bread. It's is not the first time it has happened but I just couldn't be bothered to complain.
This time I have had enough as we got charged for what we ordered but did not get what we wanted. We have KFC every week so we are good and regular customers who are not satisfied with this service. While I understand it gets busy, I would think that one thing they would do before giving you the order was check it was all there. I look forward to your response. It was purchased at gunghalin store canberra.
We went to KFC in Moreno Valley (Heacock), CA ordered meals for family get together. I do understand that there are customers, but had to wait extra half an hour since the first meals were ready for takeout and forgot about the other meals, so they asked us for another half hour so they can get the rest of the orders which was not even ready but they had to cook. We were very patient and decided that we will wait for the other rest of the meals.
They eventually finished and handed our meals and did not apologise for the delay. We didn't mind at all since i and the rest of the family grew up eating Colonel Sanders as Finger lickin' Good. This time i noticed that the chicken wasn't cooked well and the spices on it was not the same taste as it usually is. I was very disappointed. This is not how the Colonel satisfied their customers. Please give me some suggestions on how this type of problem could be corrected and never happens again. I still love KFC, but i kind of got grossed out by the chicken and made me very giddish to buy or eat chicken for a while. I would be very happy to have a resolution to my question and thank you for your time and patience. God Bless.
Today, November 2, 2012, I went to KFC store #549 in Puerto Rico at 3:44pm to be precise. There is an advertising about a bucket of crispy chicken. So I went and ordered it. I was told I would have to wait 14 minutes for the chicken to which I agreed. I asked the lady taking the order (drive thru) that I would like to choose my chicken pieces to which she said that the crispy chicken only comes in thigh and legs . To my surprise because I've had it before. Nonetheless this is not what the advertisment indicates as it pictures chicken breast, wings, etc. So I decided to ordere indivual meals, which was not my intention. Once I get to the window, I pay and the lady hands me my drinks. I ask her for a drink tray (for three drinks) and she said they didn't have. So here we are struggling with the drinks so they won't spill in the car. Then she hands me my order and I'm still struggling with the drinks. Another female employee comes to the window and starts calling and saying: "here is the rest of your order lady" and kept calling lady, lady. I look up securing the last drink and as I did she threw the rest of my order on the counter and walked away. This is not how I expect to be treated while ordering and buying food. Needless to say, if a piece of chicken it's not part of the promotion then why isn't stated on the advertisment. I'm really disappointed at the service and advertising which seems to be inacurrate.
Lats Night 20 December 2012 18:55. I phoned to place an order with KFC Brakpan. At 20:00 still no delivery i tried and phone them on the same number (011 740 7221) i used to place my order and then it kept on saying call failed. I then contacted the call centre which gave me another number (011 740 9530) which also when i phoned kept on saying call failed. I contacted the call centre 3 times and they said they will try and get hold of them but still no one came back to me. At 20:42 my food arrved almost 2 hours later and only to discover they did not give me everythin i ordered!!
I had the worst fast food experience ever @ KFC located at 2834 Boyer Street in Charlotte N.c 28208 704-697-8002. I went through drive-thru because for some reason the lobby doors were locked before 10p.m,, I placed my order which was two number one combos one with a mountain dew for the drink the other with Pepsi. I also asked for one of the combos to have a side of mac and cheese and the other to have a side of potato wedges. in addition i asked for an extra side of wedges and an extra side of mac and cheese.
After placing my order i had to repeat everything because the cashier obviously did not hear my order. The cashier told me my total was $14.29, once i got to the window i gave the cashier a $5 bill nine $1 bills and 30 cent. the cashier was so busy trying to take the next customers order that he did not give me a receipt nor did he give me my $0.03 in change and i did not see him put the money that i gave him in the cash drawer.
I was asked to pull up to the next window by the cashier (kendall) and once there i was asked what my order was because kendall obviously had not rung it up. Taking up to much time at the window the manager quickly approached, he said that the order was not on the screen and asked did I have my receipt. I told him that kendall did not give me a receipt nor did he give me change. Kendall argued back and forth that he did which i thought was very unprofessional so instead of them just fixing the order i asked for a refund.
Who would want to eat from a restaurant that has given them bad customer service? The manager then asked for me to pull up to the lobby door so that he could count down kendalls cash drawer. I waited for about 10-15 mins and no one came out so i drove back around through the drive-thru. The manager came to the window and told me that kendalls drawer was correct and that they had a no-refund policy so he could not give me my money back all he could do was give me his managers card with information on it regarding how to make a complaint.
I was at KFC and was trying to use a coupon that was in the post bulletin and they would not honor it. I said it was in the paper and that is false advertising when they give a coupon and won't let me use it. They woould no t.. I bought the food anyway but do not think it is right to get cou[pons to get people to the store and then they refuse it...
We have just visited kfc st helens 30/09/2012 we have been before but today was awful the girthey l's bethind the counter were to busy talking said we have no beans yet they had some as customer after us got some then they said they had no tango my son pointed out some behind her then she said the krushum machine wasnt working she use gave a customer had to recieved 1 an the girl said il fill machine if u really want wait i said yes so reluctantlyshe filled it slammed krushum on counteasr asaid no lids i am disgusted with staff today
Today May 3, 2013 at 6pm. The associate supervisor ( wearing red KFC T shirt) whose name was withheld to us by the store manager treated us rudely and disrespectfully. We had difficulty understanding each other regarding my order,so with an insulting demeanor she turn her back with her thumb pointed at me she shouted" Can somebody explain to this guy) then left" I felt stupid and illiterate with her action. I can speak and write in English very well. To help KFC maintain excellent customer service, i brought to the attention of the store manager( LIZA) the insulting demeanor of her supervisor and requested for the name of the associate in the red t shirt and the tel. no of KFC corporate she then said that she would talk to the supervisor concern. Instead of providing us the tel. no of the KFC corporate office, Liza instructed the supervisor ( red t shirt) to approach us while taking our meal. She us ask if she could talk to us to which i answered why? She then again turn her back to us and with both hands waving she said that's it. Meaning, were done. After our meal, i again talked to the store manager (Liza) for the name of the supervisor in red t shirt and the tel. no.of the corporate office to file our concern. She responded by saying that i sent her out to apologize to you but you simply responded with why? She then abruptly turn her back and left without providing my wife and myself the Tel. no of the corporate office and name of the person we would like corrected and trained on good customer service We feel that the responds and action of Liza is very unprofessional and below the standard of the customer service of KFC. ( Store#KO71098. 527 Franklin Mills Circle, Philadelphia. Tel 215 612 9096) Receipt ticket no.3896 6:00 pm. Thank you for your kind attention and more power to KFC
I have a concern about recent TV commercials that depict an angry husband confronting a clerk behind the counter at a KFC store. I find the ads creepy and offensive. I don't think there is anything funny about controlling husbands following their wives and being aggressive towards the clerk. It is obvious to me that whoever created these ads thought this was humourous. There is nothing humourous about this kind of man especially if you are the the wife of one of them. You cannot normalize such behavior. Maybe some sober second thought should have gone into this ad campaign. I think you should stop these ads and create new ones that are not offensive. Thank you for listening and hopefully KFC will care enough about your brand that future advertising will be better for all. Cathie Mitchell
re KFC 405/407 Ashley road .Parkstone. On many occasions on visiting this outlet late evening during advertised opening hours on the front doors, to be told ,we have shut down the cookers ,and there is no food !!!! This is not an acceptable practice for franchise who rely on profit turn over to make money for their head office .
The closing hour is 12pm (midnight) , this happens at 11.15pm . Are the staff on a mission to point their customers to the opposition , California Chicken shops and so reduce profit ? When complaints are made , a blank look of disgust by the staff ,of how dare we ask for food in an out let that purports to be a food out let . May be they are on a mission to get this shop closed by lack of turn over .
I hope that you look into this matter ,and await you`r reply .
HI, This is in relation to our visit at the KFC outlet in RGI Airport, Shamshabad(A.P) on 12.12.2012 at 10:57 pm. Considering KFC to be such a big brand, we decided to eat at KFC for the first time. Personally being a vegetarian, I enquired about the vgetarian options to eat at KFC. The response of the attendant present then was very cold, unwelcoming and lethargic.
He did not have the manners to even respond, even though there was no one at the outlet. Thereafter Mr. Apsar Basha suggested vegetarian options for me after 5 minutes took the order and disappeared in the kitchen. After a gap of about 3 additional minutes Mr. Dilip Reddy came out and on enquiring about our order he realized that the invoice was just lying at the table there.
Realizing the mistake he immediately apologized and asked us 10 minutes, in the hurry serving us the wrong dish. Before taking the dish , we enquired with Vikram, Dilip Reddy and Apsar Basha whether it was vegetarian to which Apsar Basha replied in the assertive.
To my horror it was nonveg, we gave back the toasted twister to which they realized the mistake again apologized and my friend thereafter purchased veggie snacker(11:13pm ) for me since I was hungry, to which they took 10 minutes and said that it would take 5 more minutes.in frustration I got up from my seat and said I do not want it, to which Mr. Pasha said that I have already paid for it by swiping my card and that my order will be ready.
Thereafter Mr. Nanda came in and offered us a complimentary veg meal, however we didnât take it and left it there only and asked the staff to eat it.
It was the first time I had nonveg in my life. Please find attached the bill for the same, highlighting the venue,time,date and also photograhs of the outlet. and staff.
I understand Mr. Nanda and Vikram saying that the employees are new but in that case they should be provided with requisite training.
This is to highlight that the behavior of the staff was really not acceptable ,they displayed no standards and were absolutely rude. The mistakes were repeatedly committed and their callousness and lack of interest in work was shown. They wasted our time. We landed at KFC at 10:30 and the order was taken at 10:57 and we werenât being served on time
For a vegetarian who repeatedly enquired 2 times if the stuff was veg and what were the options in veg, I think providing non veg after discussion was not acceptable. All this has caused a lot of mental trauma and waste of time and an unpleasant experience.
The attitude and behavior is not acceptable. My entire experience of being in Hyderabad itself has turned sour on account of this occasion
I wouldnât trust any KFC outlet to serve me veg or on any words of KFC employee.
The store I am complaining about is on 8034 Greenback Lane, Citrus Heights, CA. I have been using this store for a couple of years but starting last year this store every time I order a couple of meals I always get home without a full order. In fact I have changed stores but unfortunate it is out of my way a few times so I use the Greenback store and again I get my order home and I am missing parts of my order. And to top it off they never give you a receipt so that I can call them. I am tired of going out of my way to get the rest of my order, and I want you people to punish this store some how. Also when I do go back to get my order they never offer me any compensation for my TIME. I also think the problem is that store, in the evenings, only seem to have young men working there who obviously don't care about your customers. I will be going to the other store from now on.
Went into restaurant Store # D3330117 on 3/17/2013 at 5:31 p.m., Receipt # 3996. We purchased 2 senior buffets & an order of hot wings. The buffet looked very unattended by the staff. Food was not up to temperature, the stuffing looked very dry, dark in color and was not hot at all. NO chicken on buffet at all. Bisquits were as hard as a rock, gravy had a hard film across the top, corn was cold, and bread pudding looked gross. We asked a staff member, Kiara if they were going to do something about the buffet. Kiara acted like we had asked the impossible, she said she was to busy. She had extremely bad customer service skills and should NEVER work with your customers. The way we were treated needs to be addressed to this staff member. We finally had to ask 3 times before receiving any chicken over the front counter. NEVER was there any chicken directly put out on the buffet nor was the buffet ever replenished with fresh food. If this was not a Sunday evening we would of called the Health Department for this was a serious health violation. This is the second time we have experienced issues with this store and would appreciate this to be addresed IMMEDIATELY. If I do not hear anything the Health Department will be addressed with this store.
I visited the KFC 6625 victoria, montreal on thursday, I asked for 8 pieces of white meeat. I was told I canât have it because KFC needed to keep some for other customers!!!! What kind of policy is this! Iâm paying for these items so I believe I can ask which part of the chicken I want!
I was told by tow girls from stuff .theirs name is Roubee n Laura I can have only 2 white then she went to ask her manager and she said I could have 3 white out of the 8!!!!KFC, you might need to get your staff to review their CUSTOMER Service responses!
Because telling the customer in front of you that you canât offer them something because you have to keep it for other customers!!! Seriously!!! neither they dnt no how to talk with costumers , whatâs with the whatever you say attitude!!!
I am writting in reguards to a complaint made to me by a friend on my facebook. As well as from personal experience. My friend Susie Dudra Klee was at KFC today during dinner hours and was having the buffet with her mom when She seen this handicapped man in front of her. He was filling his plate just like anyonelse would with his favorite food macaroni and cheese when she spotted several employees and customers making fun of him behind his back and while he was in plain earshot . She proceeded to complain to the manager on duty when he commented to her that we was just being wasteful and shouldn't be here. He wasnt doing anything wrong except for doing what anybodyelse does when they are there. He is a paying customer like anyone and should of been treated with respect. This not only makes me sick because I have a child myself who is special needs but i also have a brother who is special needs as well. We like comming to Taylorville to that location however I'm hesitant to do so now knowing that if y our not like the rest you will be teased. And considering I have family in that town I think I will inform them of this as well. I wouldn't want my cousin becoming another victim as well. original statement below :
Susie Dudra Klee
GOD HELP ME! I am about to lose it.I spent a wonderful day early Christmas shopping with my mom in Taylorville.We stopped at KFC for lunch and everything was fine.A mentally challenged man bought a dinner to the buffet.He filled his plate with macaroni.Every staff member in the place began making fun of him. Right in the dinng area.I complained to the manager who told me he was wasteful.LOOK HE PAID!DOESN'T THAT MEAN HE GETS TO DO WHAT HE WANTS?EAT WHAT HE WANTS?BE ALLOWED TO EAT WITHOUT BEING WATCHED?
my email: email@example.com
I orders the hot wing combo but instead I was given some sandwich with bacon on it. I couldn't go back because i had to return to class but I was highly upset, this is the 3rd time my order was messed up. I won't be back!
I was at your KFC in Canton, Ohio on Portage Rd.
I was told to go ahead with my order then asked
To wait for like 2minutes in the rain for the order taker.
I was annoyed but imagein how I felt when I
Found out your staff did not give me the food I
Ordered. When I got home I discovered there
Were on sides or biscuit for one meal. I called and
Let some one named, "Helen." This person was
Completely riddle and never apologized for her
Her self or your company!!! I just don't understand
Why you make a mistake n yell at me about it.
Some one should call me for the whole story.
On March 17 at 7:15 -7:30 pm ...at Kfc in powhatanva on Anderson highway ..I waited in drive thru placed my order , went to window to pay and item I order the cashier said I needed to wait three minutes for the item I ordered , which was 2 apple emborto for me to pull up and they will bring out to me . I said ok I’ll wait .
I waited for three minutes and when the Kfc rep brought my food to me ... he said we not suppose to give extra items such as an apple embornada , (this is what I waited for ) maybe a cookie or something but not an apple embonado . I said well since I waited I think it would’ve an complimentary to receive it . He said yea but I’m not suppose to give it to you .
He was so rude to tell a waiting customer about what he couldn’t and he can’t do this next time ...how disrespectful and inconsiderate of him .
I arrived at KFC nant-garw last night at 20:38 and I ordered 2 10 piece family feasts which was stated on the board and with a ubrupt sarcastic voice I was told I can not have family feasts and when I asked why I was told I just can not have them but I can have the bargain buckets which is the same 10 piece for the same price but I won’t get the sides but I can order them extra at an extra cost... so I just accepted the rude attitude and order what I was told and when collecting I placed the food in my car and took it to work and then couldn’t believe it when dishing the meal amongst 8 people turned out there was enough chicken for 2 pieces each with none left over quite shocking I believed and as I was in work I couldn’t return so thank you for such a horrifying experience with KFC and hope the penny pinching does you well!
I stopped at a KFC located at 41 800 Washington Street in Bermuda Dunes California telephone number 760-200-4255 my ticket number was 2711 on 315 of 2018 at 2:05 p.m. I bought a $5 fill up box I asked for two size coleslaw and a dr. Pepper I received my $5 fill up but with mashed potatoes and gravy I went through the line a second time and as I come out the order was wrong again because I had placed a leg and a thigh in the order so I ended up throwing the whole order out in the trash and I left. I'd like to have be compensated for my meal which was $5.39 and why was it after I went through the second time they still got the order wrong and of course the supervisor was working the window so what's going on here?
Made an order of mighty bucket for one and a boneless banquet only to be told no chicken. They said it will be seven minutes to cook. Half an hour later it was done. Other customers was coming and going with discust of the wait. This was at Greenwich London
again, I got chicken pot pie with no chicken
Slowest service ever plus order was wrong again! The Brookville Ohio store is the absolute worst and they don't care. I swore 3-4 months ago I wouldn't go back. My wife and couldn't decide on supper tonight so she asked to try it. Big mistake, worse than months ago. I will not return. My only hope is they build a RAISING CAINES in town that knows how to give good service and get their order right.
All of your colonel sanders commercials are just annoying but the reba colonel commercials are the worst most stupid an annoying of all.
KFC in Stevenage leisure park took ages got people’s orders wrong and staff a girl called Katie were extremely rude. She got our order wrong didn’t say sorry just rolled her eyes and gave us a dirty look and then didn’t bother getting us drinks had to wait for someone else to come by to ask. Shocking behaviour.
MADE A RECENT VISIT TO YOUR WESTERVILLE,OHIO LOCATION. NOW I WISH I HADN'T. WENT DAIRY QUEEN AND THEY HAVE A SO MUCH BETTER PRODUCT. I TOOK A GAMBLE AND TRIED YOUR SKOKY MOUNTAIN BBQ FINGERS FIRST OF ALL THEY LOOKED LIKE STRIPS OF BACON. THAT THIN. OVER COOKED. AND DRY. I SHOULDOF KNOWN BETTER.. YOUR COMPANY AND OTHERS GET AWAY WITH MAKING THE FOOD LOOK GOOD ON TV.IN REALITY IT'S NOTHING LIKE THAT. I MIGHT AS WELL TELL YOU ABOUT YOUR SO-CALLED 11 HERBS AND SPICES. I REMEMBER WHEN MR. SAUNDERS WAS STILL ALIVE AND HE OWNED THE COMPANY. THE PIECES OF CHICKEN WERE MUCH LARGER, THERE REALLY WAS 11 HERBS AND SPICES. YOU COULD ACTUALLY SEE IT ON THE CHICKEN,NOW IT'S GONE. THE CHICKEN WAS COOKED IN A PRESSURE COOKER MEAT WOULD FALL OFF THE BONE, REALLY! IF YOU EVER GET BACK TO THE WAY IT USED TO BE , CARS WOULD BE LINED UP DOWN THE STREET. I PROBABLY WILL NEVER EVER TRY YOUR PRODUCTS AGAIN. UNLESS SOMEONE CAN PROVE TO ME IT'S CHANGED FOR THE BETTER. HERE I AM LONGING FOR THE REAL THING, MICHAEL MOSS
Me and my family were on way back from long drive after funeral. We decided to have KFC for dinner, my kids choice bc they usually love it. Well we ordered a 16pc Original Meal with Mashed potatoes, green beans, and macaroni. We get home which was another 30 min later and we all gather around the table to enjoy our food to open and realize that our chicken was destroyed completely and we had no macaroni or green beans. The chicken looked like it was squished in purpose bc I do not see how it could of gotten that way without. My food was cold but I did drive home so that may have helped with the coldness but with the chicken destroyed and sides missing my family was very let down and had to go to gas station to grab expensive pizzas to have supper. I don't have receipt, I have looked but couldn't find. What can I do about this?
The KFC store in Cowra, NSW, Australia must have to be the filthiest KFC in Australia and I am very well travelled and have never seen worse, carpark always has rubbish blowing around, dining area always has rubbish everywhere, floor always filthy, tables are filthy, chicken dried out and unappetising, I have eaten there many times out of nothing else available but never again.
Sell me the store and I will clean it up.
I went to the KFC here in FT. STOCKTON TEXAS 79735 tonight to get some chicken. I tried to order 6 original thighs. They told me that they no longer have original, that all they do is crispy. I said ok, then give me 6 crispy thighs. They said that they can't give me 6 thighs that they have to do a mix. Well, in the 40 years that I have been buying KFC, I have never been told that. I have always been able to buy anything that I want to order. Has it come to this or not? Is KFC trying to tell me what I have to eat? If so, I will never step in another KFC as long as I live and that is a promise. The people in this store have always been a little on the rude side. I have been going to this KFC for the past 4 years and this is the first time I was told what I had to buy. I am very disappointed. Not only in the service here, but also the fact that they no longer serve the original receipt. What is up with that? I have been in your stores all over the USA and this is by far the worst of them all. By the way, I drove a few blocks down and went into Bush's Chicken and asked if they would sell me 6 thighs and they gave me 7. Go figure. Some people just want my business.
I drove by your KFC located on 6566 Riverside Blvd, Loves Park, IL at approximately 6:05pm on Monday, Feb 5th. We wanted to try the new Smoky Mountain BBQ basket that has recently been advertised. To my dismay-the restaurant was closed! I do not understand why they would be closed during the prime-time dinner hour as they close at 9:00pm. I am very unhappy and chose to spend my money elsewhere.
Can somebody get to the bottom of this?
Thank you for your time regarding this inquiry.
Svery time I got there I have to wait for chicken to be cooked I never see it probed it took 25 minuets for my order because they were waiting for pop corn chicken and we collected out goo last night and since 3 o'clock this morning my the 3 that ate it have been really I'll never using your service again as it's always happening at the Horsham branch i use to buy it all the time but for the last 6 months when ever I purge as it we have food poisoning chickens always raw and I'm sick of it a very angry customer that yet again has to change loads of bedding due to poorly children and to be honest it make me sick that it's always happening there also couldn't alter my order as the pressed subtotal absolutely ludicrouse
On February 1st, 2018. I entered a KFC store located at 2815 Colorado Boulevard around 5:15 pm. The KFC employee that took my orderi had asked him if they still had the chicken wing special. he asked me if i was talking about #13 ? I told him I didnt know. I, was still looking at KFC menu board and I didnt see the chicken wing special. So I proceeded to describe to him the KFC chicken wing special that I wanted: chicken wings, two sides and a biscuit.. The KFC employee completed the order and I paid him for my meal. When he brought my order, I look in side of the bag . I notice that this wasn't what I had ordered; and I told the KFC employee this isn't what I had ordered and didn't want it. He replied I gave you what you had order. I, reiterated that I don't wanted. The KFC employee disappeared for about five or six minutes before returning with my order. when I got home and began to eat my meal. The chicken wings crust was greasy and the meat was hard, dried out and over cook. I, started to sick and couldn't finish my meal. I immediately call the store numerous times trying to reach a store manager no one answered the phone. I have also called numerous times throughout the day ( 02/02/18) to no avail. I, believe that KFC employee may have intentionally gave me some old chicken wings out spite because I didn't take the first order. I am requesting that KFC corporate headquarter investigate this complaint and review the surveillance cameras to determine whether or not this KFC employee intentionally gave me some old stale chicken wings.
Im still going to try and contact a store manager at that location to file a complaint with them
Waited nearly 10 mins to order no reply went to window we’re member of staff very rude refused to serve me got manager who in turn was rude and said I swore at member of staff which I didn’t as I had my children in car with me what a job baildon kfc is
Stopped in for 6 Chicken Littles and 3 tenders. Took 6 mins just to get waited on. After waiting 20 mins went to counter to ask about my order. The cashier said "MY Bad, I Did Not Put it On the Screen". 6 more mins finally saw my food arrived. This is not unusual for this store, it is ALWAYS very slow. Your chicken is good but this is the slowest FAST FOOD place that you claim to be I have ever been in. Wife called to see what happened to me, thought something had happened to me. Told her the story and made her mad also. Guy waiting with me also said he did not know why he came in here because it is always the same. KFC 1604 Pembroke Ave Hampton va
Visited plymouth branch about 10 miles from home for lunch,was busy at 1.35 pm receipt code110510129182028 order no 2028.had ordered 2 meals.fltbgr1pbxmlwith side and drink side I requested was coleslaw meal 2 3 PCs ml.got to our table to find got wrong side and both meals was cold and felt like they had been re warmed.at this time of day was very busy so tried to get attention but with no luck so put both meals in you trach.so that make a bad day.always had good meals in the past,but has put me somewhay
I have lived in the Hudson,WI area for about 15 years, and have visited this location alone and with my family on numerous occasions. I grew up with and have always loved KFC and how your chicken tastes...regular,extra crispy and bbq, (which at that time,in the late 70's when I first had your chicken, was all you offered). I have found memories of every Sunday,during the summer, in Orange CO. CA, after the bowling tournament my grandparents ran was over, stopping and getting a bucket of regular and a bucket of bbq and all the fixing's, it was always delicious, and a great "family" meal. this particular store ,has always had an issue with cleanness,quality of food and line attendance,(buffet bar). 97 percent of the time I have gone in, the floors are dirty, most, if not all empty tables have not been bussed,the condiments are ill stocked and messy, and the buffet line is gross! food smeared on the front,sneeze Gard dirty,food looks old and "tired", the salad bar used to be good, competitive with other establishments. Not anymore... in this day of everyone trying to eat healthier, it is a disappointment that all you offer is lettuce,croûtons and shredded cheese,with only 2 choices of dressing. how much is a can of peas? bacon bits? cucumbers? tomatoes?
olives? etc... the chicken is ALWAYS great! Your mac and cheese...awesome! Why is it not on the line? the gravy,weather it's the brown or country, is the most bland tasting I have ever tasted. I'm not into ocher or sweet potatoes ,so my options are; A weak ass salad, soggy biscuits covered with bland vegetable gravy, mashed potatoes, corn and dry biscuits. come on, does anyone taste what they are putting on the line? I know your taste standards are much higher than this store is producing. and I can't believe your standards of house cleaning are this poor. I went into location today...line was filthy, all empty tables had not been wiped, and there was NO chicken.. I sat down, no pepper in shaker and the one next to me was empty also. when I went up for more chicken, I noticed on the wall behind the buffet, that the stores "reviews", awards and accomplishments were posted. it said that they had a 97% in cleanness and a 97% on food taste, with multiple awards/accomplishments next to them. LMAO, no way, that any one would say that,on average, that store was operating at a 97 % of perfection! I want to continue to patronize your establishments, I just think a bit more effort on a few things would make the entire "eating at KFC experience", way more enjoyable and satisfying. thank you for your time and effort in reading my thoughts. JOHN WORKMAN
Ordered extra salsa on the burger. Portion was comical and hardly stained the bun.
Asked for a rib and breast piece of chicken with box meals but had to send back due my request being completely ignored.
My rib piece was as dry as it could be and inedible. Had to throw it away.
Portion size of large chips and a beans was totally laughable. I’ve submitted a complaint about a beans portion before and was reassured that the area manager would be informing the branch about this. Can you explain why I am getting mediocre portion sizes after being told it would be addressed???
I’ve just spent £13.56 on what I can only describe as a total waste of money. Why are requests at the drive through being ignored by the restaurant??? And with the standard of food being so poor that it has to be thrown away???
I am a regular at kfc in huyton liverpool kfc on east prescot road. I seen online the kfc was open till 11pm so at 10.02pm I go to kfc , when I get to the door I see it’s only the drive threw that’s open till 11pm ( not stated that on line ) but I am in a high top van so unfortunately I can fit it threw your drive threw , I kindly ask the woman at the window can I order food and she says yes , then a man tells me no I can’t , I am deeply diserpointed by this and cause me inconvenience , if this was stated on line I wouldn’t have wasted my time , and why am I being discriminated against because I drive a van , I understand that the hight limit but was it really that big of an issue I couldn’t be served food , clearly it was I will not give kfc any more business in future
Today I purchased a chicken pot pie, generally the service and quality of your products are very good. Today's pot pie had (3) one inch long chicken bones in it, if I would have swallowed the wrong mouth full of pot pie I could have had an issue. After I found the first one I ate very carefully and found two more bones. I thought you should be aware of this so you do not have any issues with other customers, plus I have been a loyal customer for over forty plus years.
I look forward to your response.
President and COO
Nachi Robotic Systems
My name is Pappa Biswas.In 2012 i have worked in KFC ,in Kolkata Baguati,which is under Devyani international pvt ltd.I leave this company a few years ago,some personal issue I could not able to claim my EPF.In 2017 after a continuously call HR in devyani international,they provide me EPF form,and said me send it in delhi.Its already 50 days over,I could not get it amount.From the Date 18.1.2017,i called to HR Mr.Anup,he told me it was nothing to show.Today i will trying to claim through online my EPF,the notification was shown me it was wrong no.Sir,my humble request please take the action against company why they are doing this type of things,i am totally suffered and harrest by her to doing with me,its a totally harrasing me.Sir,please do the help to get it my EPF amount ASAP,and take a step against her,this is my right to claim my EPF,they could not do anything,instead of help,they harrest me.I am totally unable to doing anything,they ignored all kind of me,Please help me about this matter.
I got a $20.00 fill up. The chicken pieces were very very very small, 8 pieces did not fill up half the bucket. Also the chicken was overcooked. My visit was 1-16-18 at location # G135082. I am 63 years old and I remember a time the bucket was so filled up the top would not stay on. Like all old people , that was the good old days. Thank You / Daryl :)
I wet to buy 9 piece at kfc trade route mall on thursday round about 15.12 the lady served me with 8 piece instead, was so dessappointed and angry yet i paid R114.90.
I went to KFC to place a order through the drive thru the cashier was very rude the food i wanted to order was not available when i asked if they could make it they said no and continued to get in a verbal confrontation with the cashier and he the began to verbally abuse me in front of my 15yr old child. I asked for the cashiers name and managers name to file a complaint and they would not provide me with the information. And then with the food that was available i ended up waiting 20mins after closing time to receive it. They were overall rude the manger would not come to the window and they were very disrespectful to me and my child.
In the city Kolkata,India , all the shops are cheating people adding unwanted sauce or other charges without letting the owner know about it. Sometimes this amount is small like dip sauces to sometimes bigger charges perhaps. As a customer it has become clear to me KFC Top Management to serve KFC Team Better crosses all the limits of ethics thinking all customers are fool. previously it has happened I was charged extra for chicken pieces and the store manager apologized so I relented. Today another venue of KFC in the city I was charged for white sauce without letting me know. I read carefully and returned the sauce. I had an excellent service in Kuwait with no space for complains and in Kolkata it seems I am entering a War Zone when I enter KFC. I have to continuously repeat I don't need cheese ,don't need white sauce and despite my efforts I am cheated and charged for the same.
In Kolkata you don't give us coleslaw, you don't give us good experience , is cheating part of KFC Culture??
Very Poor Experience and I will like to share these facts with all my connections, dont take customers as sitting ducks, its humiliating. Change your strategies soon to serving better than serving Bitterness.
Beyond there being something wrong with EVERY order (NO exaggeration) we've had this past year (but, it being made right by the manager on call at the time), any time I have EVER gone to the survey website to fill it out, it will not allow me to, saying there was something wrong (not saying what was wrong)! So ... NO 'Go Cup' for me...EVER!
I bought a wrap from my local kfc and it was stone cold , I took it back and they made another but that was only lukewarm!
We have gone to a KFC and as we’ve ordered they’ve told us there’s no chicken, What KFC doesn’t have chicken? That’s the whole point people go there.
Went to kfc in Victoria place food hall Tunbridge Wells wed 13th December and there was too many problems occurred to get in the amount of space I have here
Luke warm chicken
Appeared to be incorrect fries and overdone
We got a refund but that is not the point they appear to be out of control
At 5:30 P.M. went to KFC on 7245 E. Golf Links Road in Tucson Az. Asked for meals and were told they had no mashed potatoes. This is why my wife goes to KFC for the mashed potatoes served. Asked for coleslaw, 9 pc tenders,2 pc chicken, and biscuit. when we got home the coleslaw was left out. this was not the first time we orders a product and product was missing. We are done with KFC..
I was very specific with my order as I was at lunch and pressed for time . I ordered a box of popcorn chicken and 1 Chalupa. Bill shoul have been 8$ . I gave a 20$ and was given 6$ in change I asked y so much and was told I ordered a bucket of popcorn chicken and a chalupa. I stated that I wanted a box not a bucket . The cashier said she thought I ordered a shareable one for 10$ I said no a box , she argued with me until I got upset . The manager had to come over to void out the slip and start over . I reiterated my order to her and she gave me a receipt and 8$ and change , the receipt was for 8.04 from 20$ = 11.96 . I showed her this and she took the 8$ and gave me back 11.04 . By then I was steaming and took less than was owed me and my food and left . WTF ?
Heya I went too the store in above bar Southampton and got such poor service looked like the food had been chucked in the bags! Not happy about this at all this was on Friday
Waited in the drive through for approx 20 mins at the dovecot,near Huyton KFC only to be told for the third time out of five visits no gravy or corn on the cob.opted for large beans instead,no large beans only small.I have a newsagents in Huyton and would be embarrassed to tell my customers three times out of five visits we didn't have one of our most popular products.same scenario in St. Helens KFC couple of weeks ago.Rather than take a chance next time waiting in the que to be told no gravy or corn again I will opt for Burger King next door.
They were out of regular chicken. They just had 2 legs that looked to be the size of wings, not legs. I had been traveling a long distance and actually stopped to use the restroom. I debated between the KFC and the Braums next door. Wish I had gone to Braums. As I started for the restroom I realized that the attendant had spread blue soap all over it and the suds looked like a commercial on tv. They assured me it would be cleaned up in no time so I went ahead and order. Very disappointed in the food. Not good at all. When I finished I asked if the restroom was done. They said it was so I went in. There was so much soap, the floor was extremely slippery and I noticed blue soap squirted everywhere. I think the whole place could have been hosed down as it all looked dirty. The staff was not friendly or cooperative. This was the KFC at 1882 W. Martin Luther King, Jr. in Fayetteville #J295045. I was there 10/23/17 at 2:57 pm. I had not been to KFC in 2 years as the one in Bentonville always left something off my order and when I got home and called about it, they acted like I was lying. Think it will be at least another 2 years before I try again and the KFC is going to have to look alot better. I saw all the bad reviews so it appears that most of them are bad.
I stopped at the Valdosta store off of I-75 North in Georgia. This was the slowest service I have ever experienced. In addition while sitting at the drive through windo the employee was mocking the person giving an order over the speaker. I will not stop here again
While traveling in Canada we stopped at the KFC on Reeve Street in Port Hawksburg thinking that perhaps in Canada the service and quality of the food would be better than what we have experienced in Lakewood, Co. I was very disappointed. There was a big line of people waiting which should have been a clue. Service was poor. They didn't have the bucket of Christy chicken we wanted so had to settle for strips which were poorly cooked and they were out of some sides. It was early evening. As I waited at the table for my husband to bring the order I could hear others complaining as they sat eating. Bathe tables were dirty as well as the floor. The men's room was out of order and the ladies room which I visited wasn't supplied with paper products and the floor was hideous! I used to look forward to KFC but I think it is off my choices unless you improve dramatically!
The service received at your store located at 2711 Emanual Church Road yesterday was very poor to say the least. I had to return on three different times due to my order being incorrect and on the third and final trip the manager refused to complete my order and stated that I had to leave. I considered her professionalism and customer service efforts to be very poor as the various other customers in the store at that time also stated. I am 55 yrs.old and have been eating at one of your stores as long as I can remember and iv'e never seen or received service so poor. I am sure there have been complaints in reference to this location previously.
I am a contractor and took a couple of employees to lunch. KFC has some great stores in Utah. My personal favorite is in Brigham City. We went to lunch in Roy. I ordered 3 of your $5 box lunches with chicken strips (Nashville Hot) wit coleslaw. We sat and watched while several customers after us had received their orders. After 35 minutes went up to the counter and complained that virtually everyone since us had been served. Within a couple minutes the server call my name. I reached and she said is was 9 piece popcorn chicken and handed it to the rightful customer. I calmly explained what happened and she said she would get it right away. She said "I don't know who this is, 3 box lunches". One of my employees went up and picked up the order. The box lunches were chicken strips and mashed potatoes. I took the orders right back up and told them what I ordered. The server apologized and started in with an excuse I told her " I don't want excuses, I want my lunches". The manager was behind the till and was obviously annoyed. Several minutes later we received our order with the worst chicken strips I have ever seen and mashed potatoes. 1 hour and 10 minutes after we walked in we got up to leave. As we left the manager didn't say we're sorry or kiss my butt. When we got in my truck, I noticed the manager came out and stood in front of the door with his arms crossed. I said what he said "GET THE FUCK OUT OF HERE AND DONT EVER COME BACK". I backed up 5' stopped and flipped him off. he said "get the fuck out of here right now or I am going to call the police. If I didn't need to get my guys back to work I would have sat there. I went back to work. I told the individual we are working for right now my story. He said Roy is the worst and I agrre.
Tried your new Nashville gold. It sucked. It was greasy, it wasn't even hot. It wasn't even a little spicy. I was very disappointed.
It has been at least 4-6 weeks since I contacted a Customer Service agent at headquarters office and stillhave not received money back as I was told would be sent in the mail. Does the office not follow through on customer calls? How long does it take?
KFC at Ayoba garage in Louis TRICHARDT service is terrible, always sold out on some items management Sholi customer service is terrible
This is the 4th time in a roll you pissed me off. I understand not maybe having biscuits or cookies but tonight I was told you don’t have chicken.??? Your a chicken restaurant or are you? I came in 2 hours before you close. What is the problem?
location 19091 Brookhurst st, Huntington beach ca. 7149687621 ticket number 3613 date 10/19/2017 ( 5 bone's up to 1 inch long in the pot pie) I tried to call the store got box is filled. I really enjoyed the pot pie in the past but not this one?
I went to get a 16 pc meal carry out which came up to 41.03 @ 1459 W.O Ezell Boulevard Spartanburg SC Ticket # 4658 on 10/19/2017 @ 4:40 P.M. and I paid cash $41.03. Well when I got across town to feed my family as a surprise, they were busy because the first time they had my order wrong with my sided but we got the straight, but their wasn't any biscuit in the bags and I tried calling KFC for 2 1/2 hours the phone was busy. I tried to call so I could have someone else get the biscuit for me, I finally left my daughter house to go home and stop by their to get my money back just for the 8 biscuits I didn't receive and it was 3 to 4 people listen to my complaint that work their, when I only ask for the 1 manager the other should have been working, well she said she can't give me money back, and the reason why because she just couldn't ring it up. I ask what if I come in and just want biscuit only, I ask how would you ring it up then. Well she did it and still say she couldn't give me my money, but could give me more food, I didn't want more food because, I just bought a 16 piece for my family and I got some out. When I told her I had been calling for 2 1/2 hours I assume she thought I was lying she stated that the phone hasn't ring at all , I told her I believe they took it off the hook cause they were busy, well she ask me to show her my calls on my phone and I did, she said omg cause it was like 15 calls made to them. This guy that was up front with them said the phone is off the hook though. The girl gave me 6.plus change back but I think that was wrong because I seen on the menu that 2 bisc was $1.69 and I suppose to have got 8, I will continue going to KFC but not that one because I felt disrespected and basically made out to be a liar.
Every time we visit the KFC near home in Teays Valley (Hurricane), WV, there's an issue. We always order 10 hot wings, my neice's favorite, and some other meal for myself. We always have to wait 10 to 15 minutes prep time. We've grown accustomed to that though not happy with it. On one occasion they dropped them in the floor so we had to wait about 20 minutes for more to be cooked. Once they gave our wings to another customer so again we waited.
Tonight we ordered our usual wings and a pot pie for myself and we waited about 20 minutes. We brought the food home. I opened the box to find my pot pie was badly burned, blackened all around the edges. I called the store and reported the problem. I said, "you had to know this pie was burnt when you put it in the box."
The manager, Cory, said, "yes and they were supposed to ask if you were ok with that."
I responded, "Who would be?"
This is ridiculous. They're never so busy that they can't prepare the food properly. I'm infuriated. I told the manager, who sounded as if he might be 18 years old, that he has major problems there and perhaps that's why the are never busy.
Have feedback for KFC?
Thanks for your feedback!
Sorry. Please try again later!