KFC Complaints Continued... (Page 5)723+ reviews added so far. Upset? Call KFC corporate: 1-800-225-5532
Staff were really busy but no apology for my wait I then ordered to be told after I payed that there was no corn on the cob yet again an then there was no lettuce but yet again no apology I life minutes away my food was all cold after paying 28pound for 5 of us I was not happy an this is not the 1st time
My family and I walked in and ordered our food mostly KFC food and my son- in law had taken his back up and told them he couldn't chew it .. it was too hard they gave him extra crispy but ordered and asked politely if they could give him what he asked for.. but they had non ready so he said ok and waited a very long time to get his order... so when it was done he went back up to the window and the girl in the back was handing his order to the girl up front and said out loud to the girl up front something to the effect of here's your chicken hope you can eat it or cram it up your ass if you cant .....she had a bad attitude and as we left I stopped to say something to the manager about that not being to cool to say things like that out loud with in ear shot of everyone standing there at the counter....
I continued to tell her that, that she shouldn't be working with people if you don't like to work in a hospitality business .. she could lose her job for that .. then this "manager" asked me to point her out and I pointed to her but she missed seeing who I was talking about so I said "the black woman right there" "she said which one , the chunky one?" and I said yes... I also said Im sorry if I offended anyone saying it that way I didn't mean any harm by it .. I was talking in a hurry she said she would take care of it and I left it at that and left.... then we go back there 3 weeks later and we get told that they cant serve us anymore and we need to leave.... I asked why and she said the girl I complained about was the store manager... and the staff was told to not serve us ever again.....
Now Im sure how I said "the black woman " might have offend someone but how else could I explain it in a hurry to the person in charge.() who said she was she manager and wasn't), who I was talking about they don't have name tags on in the back... but as far as what the real store manager said about my son- in law was uncalled for and unprofessional...... but to ban us from eating there again is way out of line.... so I asked the first girl I talked to ( the non manager) why and she said her store manager said we cant serve you guys anymore and told me to call corp. or talk to the store manager and shes not here... I asked what her name was and she said Pat and I asked for her last name and they refused to give it to me .. So I left and Im writing to you now about it... we spend a lot of money in there and all the other KFCs we go to .....
This is NOT how to run a business...... I would like "Pat" to give a public apology to me and my family for her rudeness .....
I have been to this KFC a number of times and it never seems to improve, and after the recent tv programme showing regular inspections i have started to think this branch has never had one! We went one time and the staff on the front desk spent too much time giggling to each other instead of serving people and whilst we were being served they spent most the time whispering to each other and laughing!
The other weekend we went, same staff were on. Served our food and yet again too busy giggle and having a conversation whilst we were placing the order. As we were sat eating the que was from the counter going all the way to the main door, and they were picking each other up laughing and staff from the kitchen were coming picking the girls up and singing very loud as i am sure all this would be on the stores CCTV. As we were eating one girl starting to clean the tables as people were complaining over how dirty they were there was food and sauce on the floor looked like it hadnt been swept or cleaned since it opened.
Then as she was cleaning up she sprayed the disinfectant all over my partner and his food and just said OMG laughed and walked off behind the counter no apology, nothing i was so angry as she found it amusing. I didnt see a manager try and approach us and trying to speak to them was like talking to a wall. I will be pursuing this until something is changed at that branch as it is horrendous and contrdicts everything which is promoted from KFC branch, a complete joke!!!!
I went to KFC Hounslow East and I was shocked and disgusted to find out that the Tuesday deal was not available for Muslims who eat halal meat! I would like some sort of explanation or something to be done for me about this.
I bought KFC in Johannesburg corner Von Brandis and Bree Street, and shared with my colleagues, after eating the food I felt sick , even now my stomach is acking and went twice already to the bathroom for number 2. I then asked the people I ate with and they are having the same problem, the meat was off I suspect. I will log a complain with the health inspectors, your customers health is important.
We went thru the drive thru at the Port Clinton Store. We ordered 2 5.00 strip boxes one with a pepsi and one with a root beer. The woman said wait a minute. She said ok a 3 piece strip 5.00 box with a pepsi, was there anything else. I said there were 2 of those one with a pepsi and one with a root beer. She then says so what did you want to drink with the 3rd one. I said there were only 2. I then ordered the 6 piece shrimp meal with mashed pot and gravy with it and and a dr pepper with that and also a large macaroni and cheese. When we got to the window I paid her and she gave me thee change and receipt. I was charged for a pepsi, dr pepper, and 2 root beers. I told her she made a mistake and she gave the money back for the drink but she kept the receipt..
She ask us to pull ahead and wait for the order which I didn't have a problem with. I told her we wanted ranch, bbq sauce, butter and honey and pulled ahead. when it was brought out we started to leave and found a small mac and cheese instead on the large. I went back into the store and that was corrected. When we got to where we were going to eat not only didn't we have bbq sauce, honey or butter we had no napkins or forks which makes it hard to eat mashed potatoes. I was really hoping this year would be different at KFC but its not looking good. Several people on facebook have said they won't go to this store because of poor service and food. I will say the food was hot and fresh but when you have to repeat the same order over and over and then its wrong I can understand why people say there is poor service. The line for the drive thru was past the front doors on the other side of the store so drive thru was very slow.
Her name tag said Bonnie and I think maybe she needs to be retrained or not be on drive thru. It was my first trip there since they opened this month and I was very disappointed.
The KFC branch in chester Cheshire the staff are rude the floor in waiting area is very dirty there is no room for all the waiting customers and also the waiting times are ridiculous I won't be visiting that particular branch again.
25 Mar 15 I visited the KFC store #G135085 in Smyrna Georgia. I'm 57 years old and grew up on KFC and loved eating it through the years. I haven't eaten at a KFC in the past year or so because I had switched over to Popeye's. Today I wanted to switch up the flavor. I ordered a two piece meal to go Ticket #4052... After getting back to my office after and expecting a wonderful lunch. What I got was a nasty and greasy looking piece of meat that was by far the worst tasting meat I have ever put in my mouth. I thought when I looked at it, it looks darker than I know it be in the past. It looked like it had been dropped in grease and black sand a few times. I tasted as it looked, like crap! I paid $7 for a biscuit, because the rest of that meal went into the garbage can. I do have pictures of it, if you would like to see it. I also took the survey Validation Code 22170. I was not at all satisfied with the meal that came out of that store.
I went to our local KFC in Liberal, Ks tonight. I went inside ordered and specifically ordered 2 extra bisquits. I got all the way home, which is like 5 miles and too my surprise, no extra bisquits. Upon calling back, spoke with the manager and she basically put the blame on me. I got charged for the extra bisquits, they sure got this part down. The manager defended the store and employee, busy, which they were not. There was no apology, no I'm sorry. She expected me to drive back, let food get cold. Also the bisquits I got were thrown in with the chicken, not put in a separate container, they got soggy from the chicken and 2 out of the four were all broken up in pieces. They were also out of honey. This in my opinion was an easy fix. First, a sincere apology, then get name and address and offer a gift certificate of like $5. This would accomplish two things, let me know you care about me the customer and second and probably more important, get me to come back into your place of business. What it did was give me a really bad taste in my mouth and second, and worse for you, I will not be back to KFC in Liberal, Ks. I might add that I am doing this so they can learn from this mistake.
I just left and went thru KFC for dinner. I order a 2 piece crispy with wedges and mashed potatoes. They say they only have 1 piece of crispy (I'm thinking why? Isn't this a chicken place?) so I say fine give me one piece of original. Then I get back here (luckily I was coming back here) and there is no silverware, ketchup, salt, pepper or napkins in the bag. How did they expect me to eat mashed potatoes with no silverware. How can you eat fried chicken with no napkins? Who eats potato wedges without ketchup..
My family and I decided to eat out tonight. My daughter wanted chicken from KFC, so on my way to pick up all the food, I stopped at KFC first to get my daughter some chicken legs. When I arrived at the drive thru to place my order Christie introduced herself. I asked for two chicken legs, and she said they didn't have a two piece. I told her I just wanted to buy two pieces of chicken. She refused to sell me two pieces of chicken. So, I asked if they had a three piece, she said yes. Christie asked me, if I wanted Original or Crispy, I said Original. They she said, We don't have Original our machine is not working. So I told her never mind. I have bought two pieces of chicken there before many of times. I will not use this location again! The location is in Batesburg Leesville South Carolina. Sorry Management!!!
Never fails what time of day u go in they never have hot wings up n gotta wait 10 minutes! Contacted training manager in Greensburg store once already because these ppl also don't know the difference between a thigh n a breast ! If this store was under good management today things would be better up there, I known worked Latrobe 4 8 years! Hope 2 here form someone about this situation going on in there soon.
I made a purchase at the drive-thru at KFC 930 New Britian Ave., West Hartford, CT 06110 on 3/20/2015 @5:13 PM Ticket# 2437. I ordered and paid for a 4 pcs. w/2 sides. I received a 4 pcs. wing w/1 side. Because I was quite a distance away from the store I attempted to contact the store via the phone number on the ticket. On my 1st 3 attempts the phone continuously rang until it just stopped. On the 4th attempt they actually picked up the phone and hung up. This made me furious that you are supposedly running a legitimate business and during normal business hours you cannot get a response to your calls. They took my money regardless of how much it was and then hung up in my face. I haven't been to a KFC In many years and you can bet I won't be going back. I will continue my patronage of Popeye's where I've never been slighted my order. With the customer service that KFC provides it's no wonder your business is diminishing in the state of CT.
15700 E 8 Mile Rd, Detroit, MI and the Manager on Duty was: Melinda. On Thursday, March 19, 2015, I went to the above location with a question regarding the KFC Club welcoming coupon. The Manager on Duty, Melinda appeared efficient, professional and energetic. She listened to my challenge without interrupting and then reviewed my printed email regarding the KFC Club before responding. I felt she took the time to properly process the information and after determining it was not an issue she could resolve, she asked for my name and number so she could forward it to her District Manager (good strategy). She maintained a level, pleasant attitude throughout our interaction and seemed to give me her undivided attention.
She stepped away momentarily to resolve another issue, however the employee at the counter continued to assure me she would be right back. While I waited for her return, I observed the location appeared very clean and well maintained. I also observed the employees were courteous and friendly to other customers entering the location. All employees appeared neat, clean, well groomed and in uniforms identifying them as KFC personnel. From my viewpoint outside the partition, the chicken appeared hot, plumb and juicy. On Friday, March 20, 2015 I called the KFC Corporate Office to see if they could re-send the KFC Club welcoming coupon. The receptionist answered the phone in a pleasant, upbeat manner and seemed to listen to my challenge. She transferred me to Steve Kelly and I left a message. Within 10 minutes, Mr. Kelly returned my call and explained why I was locked out of printing the coupon. He apologized for the inconvenience and assured me he would resolve my issue in efficiently and in a positive manner.
On 2 separate occasions, I felt I received outstanding customer service from everyone at KFC and look forward to enjoying the delicious food (especially the popcorn nuggets) for years to come! Thank you for treating me as a valued customer; all of you are greatly appreciated.
Went to the KFC in Bellevue and the drive-through person had her hand in her butt
I went into KFC, restaurant #C002150 at 6730 Bridge Street Fort Worth, TX about 4:20pm on 3-19-15; I ordered 40 hot wings got home with them and they were still raw inside took most of them back to the store; but my sixteen year old daughter had consumed some of them and it caused her to throw up violently I talked to a Vicki Novels, she took my return said she didn't have to look at it that she believed me and gave me a refund, I ask for something stating why I brought back the wings (just in case I had to take my daughter to the hospital) she went to telling me she need to work and that she could not incriminate the store or herself; then she wrote on my receipt "Not cook all the way to customer like" I told her that was wrong that it should read not cooked to the specifications of the store this was about 5:50pm; I wait till she cleared her customers, she then apologized for if she was rude earlier.
On 3/18/2015 at approximately 6:15pm my husband pulled through drive through at Blue Springs South 7 hwy KFC in Missouri. The female that took his card turned her back away from us. It was a long period of time that we questioned her. She was very nervous and gave the card back. This morning we were alerted from our bank that our card was being used to buy tickets in Afghanistan among several other things being purchased. Thousands of dollars being stolen. Very sad and disgusted with this experience.
3/13/2015. I was so disappointed in their food!! Gravy tasted burnt, Mac & cheese tasted as though it had been sitting all day. Chicken was ok, but nothing to brag about. We ate in, but they gave us no plates, no forks. They were mad when I went & asked for them. No butter for the biscuit. They were not friendly or wanting to help me, the customer. Would love a refund of my $24.00 I wasted on a meal that was not edible.
I went through the drive through at the Rock Hill, SC store on Ebenezer Road on March 12. the first time i went through I ordered 2 $5 film ups with chicken strips and a Capri Sun for my granddaughter. I asked for honey mustard sauce and butter for biscuits. Of course when checking my order it wasn't correct. So i went through the drive through again and told the girl i had not received the Capri sun and instead of honey mustard sauce I got ranch. she said she was sorry and gave me a bag with the Capri sun and the honey mustard. I pulled away only to realize I never did get the butter I did not have time to go through a third time as i had a doctor's appointment that I needed to get to. I guess I just don't understand why i would have to go through twice to get what I asked for the first time. How hard can it be to get that small of an order messed up. This isn't the first time this has happened and believe me i am not happy. I could have gone across the street to hardy's or subway or many other restaurants. The person that took my order was Brittney. I would hope that this isn't the way KFC trains their people. It's ridiculous that it has to be this way. Drive through's are mean't to be fast for conveinience, sadly this KFC is not. thank you for your attention.
My 91 year old Mother wanted to go to KFC. We went through the drive through about 7 pm but once we ordered (he was very uninterested and not helpful) and pulled forward to p/u window there was no one there and we sat for atleast 15 minutes without seeing anyone at the window. I could see a young man talking to someone near the dining area inside but even when I honked no one came to the window. We took our food home paid $12.75 for 2 meals. I did not get one of my sides and the chicken was mushy on the outside and the chicken was undercooked and tasted terrible. I ordered extra crispy. I live 15 miles from the location so I could not drive back. My mother ate hers at her home and the following day without my saying anything my mother brought up how awful her chicken was. I just thought someone should know. If I were the owner I would want to know.
I purchased a 12pc bucket last night having got it home found it had been over cooked looked very dark and very salty unable to eat it and the fries was also cold the trans.number was 3194 we are both oap and cant not afford to pay out £12 as this was a treat .sorry to complain but this was the worst we have had think give it miss now.
Went to KFC in Conway, AR at lunch, took over 20 minutes in the drive thru. Clerk shoved the order at me and closed the window without saying Thank You, Sorry for the delay or anything, I mean anything, not one word. Then when we got to work realized that the order was incorrect. They definitely need some customer service training. I tell you one thing, if I treated my customers like that I wouldn't have a job. Their attitudes are "Well I get paid the same whether I do a good job or not."
I went into KFC Santa Fe, TX. 77510 to order two Chicken Pot Pies. They only had one and I waited 20 minutes for them to cook another one. While I was waiting I over heard the lady in the back say, Oh I forgot to put the chicken in.. After I received my order and returned home, I cut into the pies and found no chicken in the one pot pie. I then went back and told her that it was one thing to say that she forgot to put the chicken in, but not to correct what she had done. Of course she said she was not talking about that. The ladies name is Ruth at Santa Fe, TX. 77510 location. Not very happy.
On, March 10, 2015 at Restaurant #H730271 4 23 4460 (5:56PM) - Cashier: Jesus - I purchased (6) Chicken strips and (2) small cole slaws. When I got home and got ready to eat, I opened the box and saw that my chicken strips were nothing but crust. There was hardly any meat. The chicken was hard and dry. I was very disappointed, tired from work and had no desire to go back to KFC. I called this location, which is location on Compton Blvd & Central Ave. I have to say, this location is by far the worst location in California. I usually go to the one in Carson, CA because there food is always fresh & good and they even sell Apple pies at this location but the one in Compton has always been horrible and it's never going to change.
I am so upset because I didn't have must money as it is and to have to deal with dry crusted chicken is just not acceptable. I would like to get a refund of my money or some kind of coupon for having to deal with this. I did call the location and told them what they gave me and there response was "am I bringing it back now". I told him "No" because I am tired and had already changed my clothes and I should not have to run up and down the street in order to get the correct food that I paid for.
Somebody needs to do something about this location because it has always been this way. It seems like Compton gets nothing but the worse food! It is said that we have to go to another City to get something good!
I bought streetwise 5 and I was given streetwise three. I checked my slip to see if I paid for streetwise 3 but it shows that I paid for streetwise 5,i only discovered this when I got home and am so disappointed.
I went in the KFC in Covington Virginia and the service was a joke the employees were to busy playing around, when I asked a employee I know if I should tell the manager, I was told don't bother they do it themselves.
My family and i went to kfc Mission Texas and when our order was called we went up and they gave us our order in two trays at the table we still hadn't handed everyone their food when two employees and a customer came to our table stating we had taken her the customer her food ..we got receipt and before we could check employees starting attacking accusing us of purposely taken her food but it wss in our tray THEY made mistake not us antways made my stomach turn and im so nauseous from experience WE ARE NEVER GOING BACK which is a shame because of my allergies KFC is the only place i can go out to eat..but believe me its healthier for me to eat at home...
Visited Star City KFC in Birmingham ordered a zinger tower meal got home bit into the burger it was that raw my teeth didn't even go through it this is disgusting and should of never been sold to me I will never go there again and thinking of taking this further.
Went to Smithfield QLD store p/code 4878 bought 2 boxes of chicken and paid for extra pieces which I never received. This is the third time this has happened. The drumstick was so dry that there was only crumbs left and no meat on it. This is a treat for our family and I didn't get what I ordered now we have hungry people. I rang the store and I am still waiting for the manager to contact me. The staff need more training but what do I do about our dinner which I paid for. This is not good enough, I have been ripped off and still no solution to the hungry problem
If I could post a picture I would show you how a piece of "chicken" looked! Looked like a tore up liver! Nasty as s**t! Mount pleasant Iowa KFC is disgusting. Their food is undercooked. Small portion sizes and they are serving food that doesn't even look like food! NEVER eating at a KFC again!
I am writing this from Jeddah Saudi Arabia. Tonight we bought kfc chicken pieces and strips fRom madinah road. usually fresh chicken meat is white and I was happy with the strips. But we were extremely disappointed with the chicken pieces as they were grey, smelt foul and tasted bad. We've experienced this several times before and my brother has complained twice but in vain. Now i make it a point to tell my friends and family not to buy from kfc. I want this complaint to reach the headquarters at kentucky. Otherwise i am not confident about this issue being solved. u may ask y we didnt complain at the restaurant. Cuz it was take away. And we found this only at home. And no I don't want anyone to call me and offer me free food. I just want fresh food every time I decide to buy kfc.
the chicken pieces are so small and the prices are ridiculous, this really bad because I've always love to eat your food but its getting to the point no meat just bones, your chickens sizes have went from using 3lb chickens to 2 lb and it sucks. I will not buy any more till this is changed. and its not just me and then also the wings they don't have them in our area anymore. Defiance Ohio and Napoleon Ohio. Actually Famous recipe right now is giving you Guys a run for your money in Findlay Ohio. highly disappointed.
I am so tried of the excuse about us living in Alaska. That what it is. We live in alska, the 49th of our 50 united states not timbuckto. I was so disappointed about the price difference I could not even enjoy the meal. I can see why we currently have only a few locations left here. I should have went across the street to the other chicken place. For the same meal with more flavor I would have paid $6.78 less. This is the second time I was disappointed. The first time I paid $10.00 more than the advertisement. Pricing at the extreme. Although you are closer, I will not pay $16.78 for a $10.00 meal or $28.99 for a $18.99 dinner for my family anymore. That is outragous price gorging.
At the ramsgate, Thanet KFC I tried to redeem the 7th of may free chicken deal. They said I wasn't allowed. They told me that people had been passing there phones back in the que and will only accept printed copies. I asked if they thought that I was doing it and they knew it wasn't me. But me and all my classmates didnt get our chicken.
I have driven several miles each time, over the past several years, to visit the location at 7006 W.75th Street in Overland Park, Kansas. I try to arrive when they are supposed to open at 10:30. Each time, I've had to wait from 5 to 30 minutes for them to open. One time the cook quit and I never did get served that time.
I know I should have quit going there long ago or gone at a different time, but will now go to a different location. Today, with a low temperature, standing outside the door and waiting was just too much. Your store should not advertise an opening time if it's virtually never going to open at that time.
I have purchased KFC tonight from Ballina NSW store (around 8.25 on 5.4.13) - a Family Pack of 10 pieces of chicken. 4 of the pieces were wings and Coleslaw had a use by date of 6.4.13. This is not the first time I have had short dated coleslaw and to use by the following day is inadequate (it already had the 'tang' to it). And 4 wings seems a little too many of the smallest pieces. The chicken was our hashed as a birthday treat for my visiting daughter and it would have upset the atmosphere to return the chicken etc. Regards Patricia Kingdom
Kfc Uitenhage eastern cape,everytime I drive down to kfc to buy a krusher they always have some story about the machine,the first time they said someone threw in the mixture too late so it was runny,f ew weeks later go back then their is a sign saying machine is out of order, few days later they tell me there is no slush??what is actually the problem. The new nestle krusher has been out and advertised for over a month and I still haven't even tasted it. Can kfc not just buy a new machine or what is the problem, the employers find it amusing at times which I don't! The food is good and I still buy there but just get annoyed driving down there for nothing somedays
I visited KFC - Merry Hill, in the West Midlands today at around 12:30, we ordered 2 fully loaded meals with gravy.I regret to say that I was very disappointed with the overall service from the staff their and their lack of customer service skills. Whilst waiting for our food one member of staff, who was the only person serving on the till at the time swore at another member of staff as they were leaving. I visited the restaurant with a friend, I ordered my food but we had to wait around 5 minutes for my friends food to be ready, during this time my food was out waiting on a tray getting cold. My friend ordered a 7up that had to be returned as it didn't taste very nice, when we finally got our food mine and my friends burger had small short black hairs on the burgers I took the food back to show an employee who got the manager and our Money was refunded. The shift manager did appolagise and ashore d me that it wouldn't have been something that was done out vindictively, I had obviously questioned this considering their were hairs in both of the burgers. This restaurant is the one most local to me and every time i have visited the store the staff their have either got the order wrong or the service has been bad, i enjoy KFC food and it is something of a treat for me as I don't eat them often. For the prices that are charged for the meals I would expect that the food be delivered hot, with a smile and hairless. I will not be visiting that particular restaurant again as it has quite honestly, in the words of the front desk employee 'pissed me off' I sincerely hope that something is done to shake up that store considering it is situated in one of the busiest places in the West Midlands.
I was in KFC in Pooler,GA on Hwy 80 and purcahsed 2/12pcs. hotwings and went back to work after eating 2-3 wings my
coworker and I both relized the wings was raw so he took them back and the manager was going to refund our money but to asst. manager ask where was the other 2-3 wings and he said we ate them instead of them giving us our money back and praying we did not get sick they did not give us food or our money back. we had no lunch to eat on our 12 hour day at work and no money to get somthing else.This was the worst experince I have ever had at KFC . This meal cost me $20.50 and I would like my money back. The sad part is my wife cousin work at that store and I never had that problem before. If this is not resolved the guys said they will never eat there again . Thanking you in advance Mr. Herrington
My husband and I went to the KFC on Civic Center Drive in Augusta, ME last night Monday, February 25th 2013. We each ordered the 3 piece meal along with to sodas.
I must say our dinner was the worst we have ever eaten there. I ordered the chicken breast and wing and he the chicken thighs. The chicken was dried out and tasted like it should have been thrown out. The biscuits were also not very good. We usually love the cole slaw, but that tasted like sawdust.
The potatoes and gravy in my opinion was the only thing salvagable. I don't know if they think they are saving the company money by serving us that swill, but I can say it will cost the company by losing customers.. We usually stop there because it is on our way home, but I guess I'll have to stop some where else to spend my money and there are plenty of places out there on the way home..
I went to our local KFC in Kirkland Lake, ON on Feb.25, 2013. The service was HORRIBLE. The cooks in the back were swearing non-stop, when they had a few orders waiting, they panicked. The supervisor working the cash went to the back to help out and DID NOT wash her hands. I could see her touching food after she just finished handling money!!! The workers in the back were also touching there face/wiping their sweaty foreheads, then touching food. Our family will NEVER return to this KFC!
I was working for KFC and one of my managers verbally attacked by Brittany the manager due to the other manager rob telling me not to open the drive thru window for her and then came inside and verbally attacked me in front of costumers.
I apologized to the customers on her behalf her name is Brittany and Joe or tony the other managers don't seem to see she was wrong at all.
I'm the only one got terminated for this situation. They also had a meeting on my be half without me present to tell my side or got a statement from me or another employee that was there and tony told me he done talking to me since I didn't open the window for Brittany to get a cup of water.
Place is filthy, food is everywhere, same seats,TV, benches andwalls for over a month and its still dirty month later . Workers putting on makeup an standing around talking . Glass is filthy with food when opened. Will never come back.
I have stuck in drive through at greenfield Indiana for 18 minutes There has been car moving with four still in front of me. I am unable to leave due to drive through construction. They are out of chicken at 1:00 on Sunday; then why do they exist? I should have never come here; it usually takes 10 minute per car on non busy day. Now ex customer.
On Saturday the 13th of October 2012 I ordered a $5.99 streetwise meal from 357 Pennant Hill road Pennant Hills NSW. I was half way into my burger when I came across a long black hair. I went to the counter to show the staff, All the manager could say and do is sorry and continued to serve another costumer. Did not offer to give me a new one or even my money back. I said what am I meant to do continue to eat a burger with one of your staffâs hair in it; I put my burger in the pin right next to the counter and walked back to my seat where my friends were trying to finish eating their meals.
My partner and I live locally to the KFC burnside Melbourne Victoria, every time we come here before 10pm their chairs are stacked by 9:15, cleaning progress has already started and there are always no chicken in the oven, we went through drive thru this evening at 9pm and ordered a giant family feast with a streetwise burger meal, gentlemen who served us was in training and was ok. We drive up to the next window to be told that there is a 20 minute wait on the chicken as there was none left, not only that but it seemed like they wanted us to say, oh it's ok never mind but we insisted in waiting, the streetwise meal was ready we added extra cheese with it as well with the original fillet burger, my partner an I had parked up, while we waited he ate his food only to notice that he had no cheese and ordered a original fillet with the meal and was given a zinger burger, he walks inside and tells them to make him what he ordered, the manager on duty replied to my partner that they had no fillets left an they will replace it with 2 strips, not exactly what he ordered, they never said they ran out of fillets at all. They were just plain lazy to make a fresh burger. To my disappointment this KFC is beyond a joke, they close well ahead of time, they don't cook enough chicken to get them through to closing, and their customer service is shocking, management is a disgrace, the first time they said they don't have chicken previously when we came I thought ok fair enough, but then 2nd 3rd time is terrible. They need to do something about how they run this shop, you are loosing customers each time they say nothing's available, and if nothing changes I will go higher than you could possibly go to ensure nobody else experiences my frustration. They need to have the shop open until its close time instead of sending customers away, they need to take action and make sure this doesn't happen. I will never be going back here AGAIN.
As I was walking into KFC two employees were eating behind the counter by the drive thru neither one bothered to was there hands which is a violation then while taking my order she had to get a napkin to wipe the crumbs off her mouth. The food was old and hard and the floors filthy
A kfc has recently opened in the my area my post code is ws3 2bn. I am sorry to have to complain about this but is becoming a real nuisance with the litter that i have to remove from my drive everyday. It is not just me that is fed up with it both my neighbours are also finding the same problem i have not a problem with the kfc being there but i am sick and fed up with the nuisance of the litter. eagely awaiting your reply.
just departed the kingsway and royal oak kfc ( van bc can ) after your card reading machine failed five times, finally working on sixth effort. ordered 3 pc meal plus small popcorn chicken. ( 16 $ ) requested sauce for wifes nuggets, and coleslaw for my friend meal. neither was in bag upon return home. 2 ketchup, no utensils , one napkin. had to go behind counter for transaction to pay at drive through, was called an asshole by server and treated like the reason for my credit card not working was my fault. i don't know if you understand the term " market share " but i am going to vocalize my experience with some of my media friends and also bring some fascinating accounts of other friends experiences. good luck in the future. !! oh, my friend asked i request three thighs, no wings. he indicated that it was far from such. i looked at it and would have to agree that it was a pathetic offering. had a couple of my wife's nuggets, not bad.
the food at the kfc in remington, indiana is never cooked properly the chicken is all grease and never well done the kitchen is a disater the employees never wear hair restaints or gloves the floors are filthy and the restroom in atrocious i can't believe this place has never been cited for anything pertaining to health and well being of staff or customers the employees are rude and the manager and the assistant manager are no way friendly the all you can eat buffett has spoiled food in it the lettuce is always brown and discolored
I visted the Gastonia, North Carolina store on Sunday October 29,2012. The store is on new hope road in Gastonia and the manger's name is Shauna Washington. When I placed my order, I ordered 5 crispy pieces and 5 original, when I got home, I only had crispy chicken. My father can only eat oringal, so I had to drive back to the store , my family was ready to eat, but had to wait on me to return. When I arrived I told the clerk that my order was wrong, she immediately took offense and went and told the manager Ms. Washington. Ms. Washington had an attitude with me, she threw down my receipt and hollowed to the worker to give me 5 pieces of chicken, she had such a bad attitude, she did not aplogize, she could have said, I am sorry for the mistake and the fact that you had to drive back to the store. I work in a governent agency and we never treat our clients the way I was treated today. Other people were in line and she was loud with me. She acted as if I wanted to get some free chicken. That was not my purpose. I frequent your store many times, but the way Ms. Washington made me feel. I am not sure I want to go back again. I realize mistakes can happen, but she acted as If did something wrong. She did not err on the side of the customer. I have never had a problem with KFC before. Thank you for listening to my complaint.
Today at KFC, A N Traders Pvt Ltd,SCO -100, Sunny Business Center, Chandigarh Road,Kharar. My husband ordered 1Veg Zngr Strips and 1 veg Hot wings as take away order. But they give us non-veg, we are pure vegetarians.I started eating that order.Give strict instructions to your delivery boys chk the order carefully when they deliver to the customer.I will take action against him.
4212 Aman K
Date 23 Feb,2013
in the ince in wigan branch sun 24/2/13 at 1-30 approx ordered a boneless bucket watched a member of staff clean down an preperation area while she was actually dealing with food and was making a wrap the young woman in question then,put the cleaning fluid down and continued making the wrap no gloves were used n or did l see her wash her hands during this time. l took my meal home only to find that the side order of gravy had been watered down that much that there was very little taste to a meal l had paid thirteen pounds plus for l will not be visiting kfc again.
In Lawton, Ok praise to the KFC on 1st & East Lee Blvd - it is clean, the food is well prepared, the staff is clean and courteous; re: the KFC on West Cache Rd - this is long term - over the last 2 yrs since I started trying to eat at buffets presented in both places ---> persistent smart-ass employees, slippery floorover and over again - laziness to mop up the soap used I would suppose, employees who can't make change and screw up the amt tendered - failure to operate the cash register as it should be operated - attempts to short change customers - I've had it happen to me and seen it happen to others - particularly senior citizens.
Today, I decided to voice the complaints I have after once more going in to the one on West Cache Rd and encountering the same backed up line of people standing around on a slippery floor.
I went to KFC at Salisbury to get a 3 piece feed and was told Wicked Wings was the only type of chicken left. I was dissapointed but decided that I would have the Wicked Wings as the chicken substitute. But when I got home I opened the box to find that I had only been given Wicked Wings, so no chips, potato and gravy or bread roll.
Which is what I thought came in a 3 piece feed meal. I'm dissapointed at not receiving the chips and gravy after having paid full price for them.
I dont know if this website is a serious website to help complaining customers or a website paid by the food companies to let average people vent their complaints so they do not take their complaints to a legal level.. seriously.. I don't want to insult this website but seriously.. looking at all the other complaints filed by thousands (at least thats what I see on this website with my own eyes . which is a good thing for this website)..
I used to work at KFC when i graduated from HS, back when we were sent to KFC University (yes a actual school :p).. and for so many yrs have enjoyed the "famous" recipe with my family and kids.. Now, it seems KFC has grown to resent KFC coupons (yes they are franchised, but still), and personally visiting a huge amount of different KFC's in the southern californin area (from los angeles to san diego), have seen many franchised KFC's either not accept KFC coupons (not participate) or give 'alternative' items to replace those that the coupons listed.
I have seen advertising on TV nowadays, advertiseing a whopping 20 dollars (approx) for 8 pcs of chicken ( legs and thighs only/mostly dark), and a glorious side of chocolate chip cookies or a pie and a few sides..
What has happened to KFC? compared to other chicken franchises ( Churches, popeyes, lousiana, pioneer, ect).. they offer good prices (sales coupons or not) for a decent amount of chicken like the way it used to be back then ..
KFC franchise owners have taken advantage of the finances with huge disregard to our economy (based on other chicken selling franchises), and have grown very arrogrant of the consumer.. again I have tried to get hold of KFC consumer complaints but have not directly been able to talk to the right person.. .. wonder why they offer soo many coupons on their website? to distract the average complaining KFC customer...
I stil like eating KFC chicken now and then (and being a past employee. long ago).. but things have grown wayy past the consumers interests and they do not even care, based on sales... they could care less about the older more dedicated KFC customers that used to enjoy a good KFC dinner ( a bucket of mixed chicken (not thighs/legs/dark), some good ol sides veggies and mac and corn, and appreicate KFC for what they were.. compared to nowadays..
I had a coupon for 10 pc mixed a few weeks ago. i went in.. manager said all they had was legs/thighs now.. i could wait 15min to get what the coupon said.. i agreed (sitting in the food area with my 3yr old son).. after bout 10 min, mngr called said order was ready.. i got it and left.. driving home, i found he only put legs/thighs in the order.. I called back.. he said that i wanted that.. i told him i waited 15 min to get my coupon order.. he said sorry.. thats what he heard.. i filed a complaint with KFC online and phone.. never heard any replies since...
What does that tell u.. Idont have huge lawyers to file stupid complaints to KFC headquarters and they know this too... if anything.. if u experienced soemthing similar.. plz definitely complain and maybe, just maybe, a lawyer that has had the same thing happen to him/her, can take our cases and bring justice to a corrupt company that once used to be honests... the company I used to work for many long yrs ago..
Louis Trichardt KFC drive threw always has a problem, we went there tonight 26/10/2012 to get dinner and the lady taking the orders firstly got the order wrong then there where tree other cars that were waiting to get there food in the parking lot because they don't want us to wait in the line they order us to wait in the parking area. when we said we orders three crushers and not one the people working there said we didn't order three. the previous time there was no mash so they gave us coleslaw to replace the mash as soon as i had a fit all of a sudden the had mash. that is shit service if they don't do something about the management soon there reputation is going to be ruined, i know i wont ever go there again.
Ordered a 12 piece dinner and gave the cashier a coupon for such. She said that it expired one day earlier and could not accept it. I told her I was a regular customer at this establishment and could I go home and print off another coupon off the internet which was not expired to apply for the cost of this meal. She said no that she was unwilling to hold my meal and wait for my return. I reluctantly paid full price but due to the cashier's rudeness and unwillingness to try to save me a few dollars., I will probably not be a returning customer at this KFC. Considering the coupons that are circulated via the Sunday papers and off the internet., I thought that KFC would value these and would try to accommodate its customers., but this is not the case.
I went to your Grants Pass, OR store and got a honey bqq snack sandwich and an order of honey bqq wing. When I had the wings it was like having hot wings with honey bqq sauce on them. I love the wings with the bones in them. I will not get the honey bqq wings from this store ever again. In fact I will not go to this store again as they do not have the original chicken seasoning. They add hot spices on the regular chicken so I have not got your chicken from the store for years as my husband did not like it hot. He made me go to Albertsons that is in the same shopping center to get fried chicken and I have others tell me they did not like the chicken at this store.
I went to KFC at 9 15 in the evening on 23/02/13 I ordered a 3 piece large and a tower burger. When leaving the drive through and getting home and finding my tower wasn't in the bag but I got my sunkist drink. How does tht work. I'm very disappointed from the service at Armadale KFC on Jull street I expect a full refund of both meals for the inconvenience of you dier staff. I expect a reply from head office ASAP, to resolve the matter. Again very disappointed.
They have repeated calling my cell phone 4 times after me calling them and saying that they must have called the wrong number manager was very very rude and obnoxious this started happening at 6:30 p.m. until 6:44 p.m. if this persists I will seek an attorney for harassment the number they are calling from is 865-483-5059 and is coming from oak ridge tn I don't even live in that area I reside in white pine tn I would really prefer for somebody to call me after you receive this complaint my number once again is 865-761-0218 I used to be a good customer of kfc in Morristown tn but after being talked to and treated the way I was by your oak ridge store I doubt very seriously if me or my family will proceed to eat or deal with any kfc again sorry but I wasn't trying to be rude to him and him being a manager shouldn't have responded the way he did he should control his employees at a better manner and why are employees being allowed to use a company phone every company I've worked for wasn't allowed on company phones need to control and watch your stores and managers and employees better
For family business I find this AD very offensive by deciveing a child plus lying to him really sends the wrong message to a child . This may be a reason that our generation's responsibility for teaching our children right from wrong has failed based on the actions of the younger generation of today.
Dear Sir/Madam, on Tuesday 16th October 2012 i went to my local KFC store in Hackney to buy two pieces of chicken (a Drumstick and Side Breast) and when i arrived home and opened the bag it wasn't what i asked for, a Chicken Thigh (which i don't like) was in the bag instead of a Drumstick.
This has happened about four times now and i've gone back to the store to complain twice before but nothing seems to be solved so this is why i'm making this complaint now and further more if they don't have the order that you want they shouldn't be allowed to give you anything that is available or they should say they don't have what i just ordered so I could choose what else i want.
I visited Store# Y336058 on 1-18-13 at 12:18pm and simply ordered a #2 (doublicious combo). I've ordered this many times in the past so I was surprised to find that instead of being made with a chicken breast it was made with what appears to be a dark meat chicken strip that had almost as much breading as actual chicken. I wasn't able to have them remake it because it took several minutes for them to even get it to me despite being the only order being made and I had to be back at work. It wasn't until I sat down to eat that I was able to notice this. Normally I do not have any issues at this store, I go specifically there because I always have problems with the other stores in my area. I just do not understand how or why they would just put an entirely different piece of meat on there and it really ruined the sandwich.
On Easter Day we bought a 12 piece family value meal, we ate it around 4:00 pm, and after an hour 3 of my kids and myself got really sick with vomiting and diarrhea all day and night. One of my kids,who is the youngest, ended up in the hospital for food poisoning. I do not know if the chicken was bad, old or not cooked properly.We went to the location where we bought the chicken at, and they did give us our money back. I would like to have an answer to my complaint, before we take a legal action of some sort. We have always been a customer at KFC, but after this issue we do not know if we would like to go back, because my 3 year old was in the hospital, and we would not like this issue to happen to someone else, because having the whole family with food poisoning is not pleasant.
I went into KFC tonight and ordered a grilled twister max at approximately 10:40pm, they informed me they had no grilled strips and offered me original strips which I was fine with, I asked for no sauce and no tomato on my twister, the first time my order was given to me it contained sauce which I had asked not to have on there so I went back in and told them I had asked for no sauce at all, the second time they tried making my order it contained tomato which I asked for not to be on there, I shouldn't have to go in there 3 times to get a simple order made correctly, it's quite frustrating...
Yesterday, Thursday Sept.23,2011, me and my friends went to KFC at Al Khalej Centre in Bur Dubai.We reach around 3:50 pm in the counter and straight away ask for the lunch meal promotion for Dhs.15/-, but unfortunately the person in the counter said its closed already.How come! The timing says it starts from 12:00 to 04:00 pm.but then they didn't allow us to order the promotion coz they said in their system its already 4:15pm.
Then one supervisor came which i don't want to mention the name, says,they cannot do anything coz this is from the management and if we want to complain we can call and then he give us one of your take away plastic which has the number on it.You think its the right way? I don't think so!It's very unprofessional!!! I'm sorry to say. He could have done better than that. Either, change your system timing or change the timing from your poster or brochure make it 12:00 to 3:35 pm. since your system is 25 minutes ahead.
People won't care your system timing anyway, we all follow the standard timing in our watch.I hope you will look into this matter....If you really care about your customers!!!
I went to the Upper Hutt KFC today I found the customer service absolutely disgusting! when I got to the window to pay and collect my food I asked if I can get extra seasoning on my chips. the girl who was serving me at the window was very helpful at that stage and said yes of course and gave me extra seasoning. that was when I heard the 2 other females who were packing the food pipe up and say we don't do extra seasoning anymore (which was news to the girl who was serving me).
They then proceeded to say that if they really need it give them a pack of salt or even better tell them to bring their own if they want it. all of this banter was going on while I was still at the window but weather they thought I could hear or not this is not what a customer should be hearing. I got my food and drove off very unimpressed and not wanting to go back really. I don't know names of these females but the girl at the window was a Maori/islander the other 2 - 1 was a European lady and a Maori/islander and I believe she is the manager?
I manage in a food place myself and I would never let my staff talk about customers in such a way. customer service means serving the customers needs. I wish that these people are talked to as they need to realise they are customer facing and they need to sort out their ways of talking and acting.
On Wednesday evening we ordered a family feast from the mingara, central coast, now takeaway. When we got the food home the gravy lid wasn't on properly and had leaked all through the bag & food. Also we realised that the food we were given wasn't the family feast. We returned to the shop and were informed by Sean that they were now closed, apologised & told us to come by the following evening & we would receive a free family feast. We told him we would be driving by at 7pm & would call in. Sean assured us he was working at that time, however when we called in that evening he wasn't working & wasn't even on the rota to work at all. The young girl apologised but there was nothing she could do about it. KFC owe me my money back for the meal we originally ordered. We go to KFC once a week after footy training but we won't be going again ! There are other chicken takeaway shops here on the coast & will be getting our hard earned money in future.
Your location at 80th and Wadsworth in arvada CO is horrible. 99% of my visits I end up having to go back to get missing food. I was at that KFC every Thursday but the horrible made me stop going to KFC six months ago. Two weeks ago I decided to give it another try. I had to return twice. My large cole slaw was missing. I was so upset I left my home and went back. When I returned home I noticed they had also forgot the dinner rolls. I need you to know that the location have young people who do not care about the customer. The manager laughed when I returned for a second time and said "we have new people training new people". ??
We went to Waterloo NY KFC drive-thru and then drove 45minutes to our home only to find part of our order was missing. We called the store to report the mistake and we were told that because of the great distance to the store that we would be reimbursed the entire amount of our purchase in food credit by the store manager.When we went to the store later , we were told that because the store had made so many mistakes lately that they would not be honoring the fore-mention good-will offer,but only replacing the food that was missing .when I asked about the offer the other manager had made with us ,we were told rather bluntly that with was not their problem! All this was done in front of many other people waiting to order. I don;t believe this is what KFC had in mind when they trained their employees.This store WILL NOT get another chance to embarrass us again!!!
I went to store #J295004 in Poteau, Ok at 7:42 pm , 15 Dec 20012 to order my dinner. Upon doing so I joined the sizable group of people standing there waiting for their food. The faces of these customer were not happy ones as they waited while the crew of approximately 7 young people lolllygagged and horseplayed. Their did not appear to be any adult supervision. Their enthusiasm for service left much to be desired. The one young man that finally got my food looked and moved like he would have rather been anywhere but at work. I observed him assembling orders with obvious beligerence. The quality of my food left much to be desired. I live less than a mile from that store an when I opened my food immediately upon returning home I found it to be cold. This is not the first time my family and I have experienced slow service and poor food quality. If there were another place to get chicken other than a convenience store I would go there. Thank you for your time. I hope someone takes this seriously.
I am 60 years old and have eaten and enjoyed kfc for a long time. Now, suddenly , I can no longer eat it due to the fact that is way too hot and spicy.
did you change your original recipe. I have tried eating it with milk, bread and butter etc. My mouth is on fire. Others have said the same thing. what happened to my favorite chicken place.
Hello,I am a regular buyer of KFC,I love KFC,but the people who are working in your KFC shops are cheating the customer.I've been in Wembley high road at KFC and order a wicked bucket(as in every weekend) to take away ,and when I'm in hurry I don't heck all the time to see if everything is in the bucket,and i'v noticed that they are cheating,they don't put your full order.Either your pieces of chicken are missing,or your gravy ,or ketchup(and I always order large gravy and ketchup) and I pay extra for this.I am very disappointed with the services of KFC in Wembley High Road.You wait so long for your order to be completed ,you pay extra for what you want,and when you get home you notice that you have been cheated by the people who worked there.Very dissapointing.I will never buy again from KFC in Wembley.
yesterday i used a buy 1 get 1 free coupon at kfc big chicken marietta ga roswell rd. i was supposed to get 1 dark and 1 white piece chicken in ecah dinner. when i got home all 4 pieces of chicken were dark meat. i also ordered green beans with each meal but was given cole slaw instead. i love kfc and was dissapointed since i was trying to try your new white meat boneless chicken. i would like my money back 4.99 plus tax or another coupon to try again. thanks loyal customer barry kelly 404-316-9901.
This happen in Buenos Aires, Argentina, we have one store that oppened a few months ago:
Last Friday in Buenos Aires, Argentina I ordered some chicken strips and inside my box there was a USED BANDAGE! I had already eaten several strips so I asked them to tell me why the person who has the bandage on was waring it, in order to see if I had to take precautions for my health. They ensure me that they where going to find that out. Two days later I was not given any information and they told me that they throw the bandage away! They said that the bandage couldn't come from inside the store, and they didn't take any responsability. But you CAN CHECK THE VIDEO OF THE MALL and see that it came out of there! It's a shame that they are not considering the health of their customers. And now I am very concerned for my health.
I was in the Rockyhill CT KFC on Sunday Jan 6, 2013 we placed a order for a 12 piece Meal for 26.99 which should of had 2 mashed, 6 bisquits and a cole slaw, we only received 1 mashed first problem. Then we also ordered a 3 piece orginal recipe meal for 7.79 which we did not even receive. The only thing that was correct in the whole order was the 6 piece strips.
I called the Rocky Hill store @ 860-257-7255 and was told I could come back for what they forgot well I live at least 10 miles away so no to that. He then told me to just stop by sometime and he would give me a 3 piece he had logged me in the book well again and I am not over there very often so I asked that they credit my account and I was told they could not do that either.
This is insane not only did I not get what was ordered but now I spent 46.00 for something that we never received and my husband was so disgusted that we both did not even eat. I think this is ridiculios and I should be refund the whole meal I am driving back over there on my gas so I can get what they forgot to give me. Very Upset
I am from Cairo Egypt. Living in El Rehab City. On Friday 11Jan2013 by 16:00 hour me and couple of my friends agreed to make an order from KFC that is located less than 1klm from my house.
So I picked my phone and contact the delivery serving center and began to give them my order, but the person who has taking my order advised me that he would not be able to take my order as the electricity in the related branch next to my place is cut off. I asked him to transfer me to the complaints department to raise this issue and to find a solution with me.
A lady replied on me under the name of Soha. Advised me that would not be able to place any order to my as the related branch near to me has a problem of electricity and they do not deliver.
So I have asked her even if I pass by them myself in tge El Rehab branch would I be able to make my order, she advised me back that the branch is opened but they do not serve customer due to the electricity problem.
Even when I have asked her of the other nearest branch that could serve me, she advised me that there are no other branch can deliver me, so I asked her of the nearest branch so I can reach it myself and do the order, she advised me that she knows the nameof the branch that exist in a mall but when I asked her for its address she replied that she does not know and that she can give me its number and I call them to know their address.
I have have asked her at that time to open a complain ticket for me and when I have asked her for the ticket reference number she told me that there are no such a thing and the complain has been rejestered under my phone.
I did not have any choice except taking my car and go to get the order myself. I took couple of my friends and agreed first to check on the related close branch that has a problem and the surprise was that the branch was working normally and accepting orders, serving people, even when I asked for the branch manager he advised me that they did not have any problem of electricity the whole day.
I have called the call center again "complains" asked for the related manager, advised him with what exactly happened to me and that I am talking to him from the branch that was suppose to have a problem with electricity and that I was able to do my order and that they did not have any electricity problem the whole day.
My problem here is.
1- I could not get my service properly.
2- There was a miss communication between the call center and the branches
3- When I have arrived to the related branch, I felt that the responsible in the call center were lying on me
4- I had to leave the people at my house and to go myself get the whole order.
Make sure to find why this whole lie was raised and I was not be able to be provided with a proper service. Note, I would thank the related branch manager for his assistance, as his cashier in the branch was also under stress and was unable to fulfill my order.
My daughters and I ate dinner at KFC tonight and were very disappointed in the service and the food on the buffet,the food was old and dried up,no fresh chicken or biscuits,no forks,napkins. Every time we needed something we had to ask and it seemed to bother the employees standing around doing nothing.For 23.00 dollars i think they could have done a better job,it was not busy at all maybe 5 other people in the whole place.We will not be going back!!!
I and my family of 40 walked into your store on 4-23-13 to order a picnic valued at around $200.00 and we were totaly ignored by the staff and even the manager of the store. And yes there was only 1 customer in the store. So we left and went to chick a flick down the street. I will never eat there again and will not recomend you all.
My husband and I have lived in Ontario Oregon for the last three years, we recently visited the KFC there and were very dissatisfied with the Customer Service we recieved there. First of all I told one of the employees that the ice machine was broken, and he just blew me off, so I went back to the table to get my husband to try and get it to work, but he couldn't do anymore than I could with the machine. So to some up everything, we were unhappy when we left the resturant, and have Know plans to revisit. I think you need to revisit training employees, as they really don't understand how to treat their customers.
On 26/02/2013 i went to my local KFC in swindon, as i was waiting for my order some guy walked in complaining about mould on one of the buns to his mini fillet so decided to check mine in the shop only to find i had exactly the same problem, i walked back to the counter to complain, all i got was a grin, he then took the burger and bought another one out to me, i had no apology from anyone in the shop, i am absolutely disgusted with not only the food but the way i was treated as a paying customer!
I will wait for a reply back and if nothing gets done about it i will take it further!
I never had a good experience everytime i go to KFC, the first experience i had that really pissed me off , i was given an uncooked chicken at the drive thru in one of the store in prince albert, sk (near days inn) We complained about it the next time we visited thier store but staff there they just listened & didn't do any action nor apologized. Today, may 5th 2013 12:40nn we happened to drop by again at kfc idlewyd dr in saskatoon for lunch, i didn't know that if you order a chicken meal they always cook a thigh & drumstick part but i wanted to have 2thighs so i asked if its possible to have it changed, the staff incharge in food prep sounds so rude, i just left the counter & didn't bother to get her name since i don't want my holiday ruined because of her but i can't let this experience pass without complaining. To kfc management, you should train your staff in giving your customers the excellent customer service we deserve, i have been a customer service oriented person for 8 years & i tell you customer service really matters.
I went to KFC just about 30min before. Yesterday i had received a coupon from KFC Saying get $2 off from your next combo meal or 2,3,4 piece chicken meal at KFC. The girl there refused to give me $2 off i'm pretty sure she did not understood what the coupon said. People working for KFC do not even know how to speak English properly i mean this is about our food they should hire people who understand English she said No that does not include combo even tho it said combo meal. i was going to tell her to call someone else but because there was a line behind me i was like what ever and i dint say much i dun care about $2 off but if im going there with a coupon at least they should know there promos and what deals they have I will never ever go to KFC cashiers are rude they don't understand there own COUPONS how LAME!
I recently dined at manvers way KFC resteraunt in barnsley South Yorkshire we had to wait 15 minutes before we were served despite been the front of the que and once we had placed our order we had to wait a further 15 minutes t get our food which wasn't very warm when it was served to us due to the amount of time we had already had to wait we decided to leave the meals and go elsewhere
I placed a order for 40 pieces honey barbeque wings for my grandchildren dinner.I was pacific about the chicken wings not being spicy, when i got home and served the children they were firey hot. I called the store to complain about the order that they had gave me and I talk to the manager Jeremy and the General manager Lisa and was told that all of the wings were firey hot and they just dipped them in barbeque sauce and I no that is not true for all kentucky restaurants because I ordered some from another store a few days ago and they were perfect. The sign states honey barbeque or firey hot.I was disatisfied with the service there service.Thank you in advance .
Dear sir/Madam, I am a usual costumer of KFC. Today Morning at 11:30am I was purchased two party meal from Mangaf shop (Block :4, Kuwait Cahier name in bill Mr. Eslam hesham). And I requested to him to provide me 20 paper plate he refused to give, normally they were providing. But he replied me that now company is not allowing more than 15 paper plate. I feel very bad when he replied this way this kind of service will spoil your company goodwill and customer satisfaction
I am very disappointed as once again when we got home after purchasing KFC we were not given all our order and hear we got was incorrect. We ordered a family pack with one burger to have just chicken only and also a snack pack. When we got home there was no snack pack and no plain burger. This was very upsetting as that meant my son had no dinner and the grandchildren had to have a few chips in bread. It's is not the first time it has happened but I just couldn't be bothered to complain.
This time I have had enough as we got charged for what we ordered but did not get what we wanted. We have KFC every week so we are good and regular customers who are not satisfied with this service. While I understand it gets busy, I would think that one thing they would do before giving you the order was check it was all there. I look forward to your response. It was purchased at gunghalin store canberra.
We went to KFC in Moreno Valley (Heacock), CA ordered meals for family get together. I do understand that there are customers, but had to wait extra half an hour since the first meals were ready for takeout and forgot about the other meals, so they asked us for another half hour so they can get the rest of the orders which was not even ready but they had to cook. We were very patient and decided that we will wait for the other rest of the meals.
They eventually finished and handed our meals and did not apologise for the delay. We didn't mind at all since i and the rest of the family grew up eating Colonel Sanders as Finger lickin' Good. This time i noticed that the chicken wasn't cooked well and the spices on it was not the same taste as it usually is. I was very disappointed. This is not how the Colonel satisfied their customers. Please give me some suggestions on how this type of problem could be corrected and never happens again. I still love KFC, but i kind of got grossed out by the chicken and made me very giddish to buy or eat chicken for a while. I would be very happy to have a resolution to my question and thank you for your time and patience. God Bless.
Today, November 2, 2012, I went to KFC store #549 in Puerto Rico at 3:44pm to be precise. There is an advertising about a bucket of crispy chicken. So I went and ordered it. I was told I would have to wait 14 minutes for the chicken to which I agreed. I asked the lady taking the order (drive thru) that I would like to choose my chicken pieces to which she said that the crispy chicken only comes in thigh and legs . To my surprise because I've had it before. Nonetheless this is not what the advertisment indicates as it pictures chicken breast, wings, etc. So I decided to ordere indivual meals, which was not my intention. Once I get to the window, I pay and the lady hands me my drinks. I ask her for a drink tray (for three drinks) and she said they didn't have. So here we are struggling with the drinks so they won't spill in the car. Then she hands me my order and I'm still struggling with the drinks. Another female employee comes to the window and starts calling and saying: "here is the rest of your order lady" and kept calling lady, lady. I look up securing the last drink and as I did she threw the rest of my order on the counter and walked away. This is not how I expect to be treated while ordering and buying food. Needless to say, if a piece of chicken it's not part of the promotion then why isn't stated on the advertisment. I'm really disappointed at the service and advertising which seems to be inacurrate.
Lats Night 20 December 2012 18:55. I phoned to place an order with KFC Brakpan. At 20:00 still no delivery i tried and phone them on the same number (011 740 7221) i used to place my order and then it kept on saying call failed. I then contacted the call centre which gave me another number (011 740 9530) which also when i phoned kept on saying call failed. I contacted the call centre 3 times and they said they will try and get hold of them but still no one came back to me. At 20:42 my food arrved almost 2 hours later and only to discover they did not give me everythin i ordered!!
I had the worst fast food experience ever @ KFC located at 2834 Boyer Street in Charlotte N.c 28208 704-697-8002. I went through drive-thru because for some reason the lobby doors were locked before 10p.m,, I placed my order which was two number one combos one with a mountain dew for the drink the other with Pepsi. I also asked for one of the combos to have a side of mac and cheese and the other to have a side of potato wedges. in addition i asked for an extra side of wedges and an extra side of mac and cheese.
After placing my order i had to repeat everything because the cashier obviously did not hear my order. The cashier told me my total was $14.29, once i got to the window i gave the cashier a $5 bill nine $1 bills and 30 cent. the cashier was so busy trying to take the next customers order that he did not give me a receipt nor did he give me my $0.03 in change and i did not see him put the money that i gave him in the cash drawer.
I was asked to pull up to the next window by the cashier (kendall) and once there i was asked what my order was because kendall obviously had not rung it up. Taking up to much time at the window the manager quickly approached, he said that the order was not on the screen and asked did I have my receipt. I told him that kendall did not give me a receipt nor did he give me change. Kendall argued back and forth that he did which i thought was very unprofessional so instead of them just fixing the order i asked for a refund.
Who would want to eat from a restaurant that has given them bad customer service? The manager then asked for me to pull up to the lobby door so that he could count down kendalls cash drawer. I waited for about 10-15 mins and no one came out so i drove back around through the drive-thru. The manager came to the window and told me that kendalls drawer was correct and that they had a no-refund policy so he could not give me my money back all he could do was give me his managers card with information on it regarding how to make a complaint.
I was at KFC and was trying to use a coupon that was in the post bulletin and they would not honor it. I said it was in the paper and that is false advertising when they give a coupon and won't let me use it. They woould no t.. I bought the food anyway but do not think it is right to get cou[pons to get people to the store and then they refuse it...
We have just visited kfc st helens 30/09/2012 we have been before but today was awful the girthey l's bethind the counter were to busy talking said we have no beans yet they had some as customer after us got some then they said they had no tango my son pointed out some behind her then she said the krushum machine wasnt working she use gave a customer had to recieved 1 an the girl said il fill machine if u really want wait i said yes so reluctantlyshe filled it slammed krushum on counteasr asaid no lids i am disgusted with staff today
Today May 3, 2013 at 6pm. The associate supervisor ( wearing red KFC T shirt) whose name was withheld to us by the store manager treated us rudely and disrespectfully. We had difficulty understanding each other regarding my order,so with an insulting demeanor she turn her back with her thumb pointed at me she shouted" Can somebody explain to this guy) then left" I felt stupid and illiterate with her action. I can speak and write in English very well. To help KFC maintain excellent customer service, i brought to the attention of the store manager( LIZA) the insulting demeanor of her supervisor and requested for the name of the associate in the red t shirt and the tel. no of KFC corporate she then said that she would talk to the supervisor concern. Instead of providing us the tel. no of the KFC corporate office, Liza instructed the supervisor ( red t shirt) to approach us while taking our meal. She us ask if she could talk to us to which i answered why? She then again turn her back to us and with both hands waving she said that's it. Meaning, were done. After our meal, i again talked to the store manager (Liza) for the name of the supervisor in red t shirt and the tel. no.of the corporate office to file our concern. She responded by saying that i sent her out to apologize to you but you simply responded with why? She then abruptly turn her back and left without providing my wife and myself the Tel. no of the corporate office and name of the person we would like corrected and trained on good customer service We feel that the responds and action of Liza is very unprofessional and below the standard of the customer service of KFC. ( Store#KO71098. 527 Franklin Mills Circle, Philadelphia. Tel 215 612 9096) Receipt ticket no.3896 6:00 pm. Thank you for your kind attention and more power to KFC
I have a concern about recent TV commercials that depict an angry husband confronting a clerk behind the counter at a KFC store. I find the ads creepy and offensive. I don't think there is anything funny about controlling husbands following their wives and being aggressive towards the clerk. It is obvious to me that whoever created these ads thought this was humourous. There is nothing humourous about this kind of man especially if you are the the wife of one of them. You cannot normalize such behavior. Maybe some sober second thought should have gone into this ad campaign. I think you should stop these ads and create new ones that are not offensive. Thank you for listening and hopefully KFC will care enough about your brand that future advertising will be better for all. Cathie Mitchell
re KFC 405/407 Ashley road .Parkstone. On many occasions on visiting this outlet late evening during advertised opening hours on the front doors, to be told ,we have shut down the cookers ,and there is no food !!!! This is not an acceptable practice for franchise who rely on profit turn over to make money for their head office .
The closing hour is 12pm (midnight) , this happens at 11.15pm . Are the staff on a mission to point their customers to the opposition , California Chicken shops and so reduce profit ? When complaints are made , a blank look of disgust by the staff ,of how dare we ask for food in an out let that purports to be a food out let . May be they are on a mission to get this shop closed by lack of turn over .
I hope that you look into this matter ,and await you`r reply .
HI, This is in relation to our visit at the KFC outlet in RGI Airport, Shamshabad(A.P) on 12.12.2012 at 10:57 pm. Considering KFC to be such a big brand, we decided to eat at KFC for the first time. Personally being a vegetarian, I enquired about the vgetarian options to eat at KFC. The response of the attendant present then was very cold, unwelcoming and lethargic.
He did not have the manners to even respond, even though there was no one at the outlet. Thereafter Mr. Apsar Basha suggested vegetarian options for me after 5 minutes took the order and disappeared in the kitchen. After a gap of about 3 additional minutes Mr. Dilip Reddy came out and on enquiring about our order he realized that the invoice was just lying at the table there.
Realizing the mistake he immediately apologized and asked us 10 minutes, in the hurry serving us the wrong dish. Before taking the dish , we enquired with Vikram, Dilip Reddy and Apsar Basha whether it was vegetarian to which Apsar Basha replied in the assertive.
To my horror it was nonveg, we gave back the toasted twister to which they realized the mistake again apologized and my friend thereafter purchased veggie snacker(11:13pm ) for me since I was hungry, to which they took 10 minutes and said that it would take 5 more minutes.in frustration I got up from my seat and said I do not want it, to which Mr. Pasha said that I have already paid for it by swiping my card and that my order will be ready.
Thereafter Mr. Nanda came in and offered us a complimentary veg meal, however we didnât take it and left it there only and asked the staff to eat it.
It was the first time I had nonveg in my life. Please find attached the bill for the same, highlighting the venue,time,date and also photograhs of the outlet. and staff.
I understand Mr. Nanda and Vikram saying that the employees are new but in that case they should be provided with requisite training.
This is to highlight that the behavior of the staff was really not acceptable ,they displayed no standards and were absolutely rude. The mistakes were repeatedly committed and their callousness and lack of interest in work was shown. They wasted our time. We landed at KFC at 10:30 and the order was taken at 10:57 and we werenât being served on time
For a vegetarian who repeatedly enquired 2 times if the stuff was veg and what were the options in veg, I think providing non veg after discussion was not acceptable. All this has caused a lot of mental trauma and waste of time and an unpleasant experience.
The attitude and behavior is not acceptable. My entire experience of being in Hyderabad itself has turned sour on account of this occasion
I wouldnât trust any KFC outlet to serve me veg or on any words of KFC employee.
The store I am complaining about is on 8034 Greenback Lane, Citrus Heights, CA. I have been using this store for a couple of years but starting last year this store every time I order a couple of meals I always get home without a full order. In fact I have changed stores but unfortunate it is out of my way a few times so I use the Greenback store and again I get my order home and I am missing parts of my order. And to top it off they never give you a receipt so that I can call them. I am tired of going out of my way to get the rest of my order, and I want you people to punish this store some how. Also when I do go back to get my order they never offer me any compensation for my TIME. I also think the problem is that store, in the evenings, only seem to have young men working there who obviously don't care about your customers. I will be going to the other store from now on.
Went into restaurant Store # D3330117 on 3/17/2013 at 5:31 p.m., Receipt # 3996. We purchased 2 senior buffets & an order of hot wings. The buffet looked very unattended by the staff. Food was not up to temperature, the stuffing looked very dry, dark in color and was not hot at all. NO chicken on buffet at all. Bisquits were as hard as a rock, gravy had a hard film across the top, corn was cold, and bread pudding looked gross. We asked a staff member, Kiara if they were going to do something about the buffet. Kiara acted like we had asked the impossible, she said she was to busy. She had extremely bad customer service skills and should NEVER work with your customers. The way we were treated needs to be addressed to this staff member. We finally had to ask 3 times before receiving any chicken over the front counter. NEVER was there any chicken directly put out on the buffet nor was the buffet ever replenished with fresh food. If this was not a Sunday evening we would of called the Health Department for this was a serious health violation. This is the second time we have experienced issues with this store and would appreciate this to be addresed IMMEDIATELY. If I do not hear anything the Health Department will be addressed with this store.
I visited the KFC 6625 victoria, montreal on thursday, I asked for 8 pieces of white meeat. I was told I canât have it because KFC needed to keep some for other customers!!!! What kind of policy is this! Iâm paying for these items so I believe I can ask which part of the chicken I want!
I was told by tow girls from stuff .theirs name is Roubee n Laura I can have only 2 white then she went to ask her manager and she said I could have 3 white out of the 8!!!!KFC, you might need to get your staff to review their CUSTOMER Service responses!
Because telling the customer in front of you that you canât offer them something because you have to keep it for other customers!!! Seriously!!! neither they dnt no how to talk with costumers , whatâs with the whatever you say attitude!!!
I went to your store on greenback Blvd. in Citrus Heights Ca on Oct.4th 2018 at 9:30 pm. I waited behind a pick up truck the truck drove off so I pulled up to box then waited about 7 mins. no one answered even after I said hello several times. I pulled up to the window no one was there I waited again till I saw someone walk passed I honked my horn with no response I finally got someone's attention he tried to open the but couldn't he went to the office and asked the manager about the window, he still couldn't open it so he went back to the office to tell the manager he couldn't do it she didn't come out, the young man went on to do something else and just left me sitting at the drive up window. I drove around and went inside saw the young man that couldn't open the window and asked why he just left me their with no response the manager heard me and came out to say that they closed early because they where out of chicken I asked why they didn't post a sign saying they where closed or why no one answered at the order box she said she had everyone turn off their headsets. what kind of service is that to your customers that are waiting to order but they never get an answer. As I drove out someone else was waiting I told them that there closed so she didn't have to wait till she got discouraged and drove away. I will never go to that store again and will let others know what kind of service they will get there.
I had to want for 45 minutes to get my chicken. they had nun ready. That s unacceptable The places wasn't that busy. This isn't the first time they didn't have something ready for customers.
The KFC store at 6872 E. Tanque Verde in Tucson, Arizona phone 520 505-2047 is a disgrace to your name. They never have half the items in the menu, especially CHICKEN. This occurs especially at meal times. The staff always forgets part of your order and you always have to wait 20 minutes or more if you want chicken. They are totally disorganized. We have lived in Tucson for 20 years and enjoyed KFC. However, the last few years it has been awful. Tonight my husband drove down placed his order for chicken and was told he would have to wait 20 minutes. He came inside the store to wait. After watching several other people getting there orders, he asked about his. They had lost it, and he had to start all over. His words were "I WILL NEVER GO BACK TO KFC AGAIN". He is a successful business owner. I hope someone can check into this as it is very bad for KFC's reputation in general and I don't know how the store can stay in business. Thanks for listening.
Called 20 minutes ahead of time to see if they had 10 piece 19.99 meal was told yes I did not need to order it ahead of time they would have it my husband drove 30 minutes to the place on ninth Street in Springfield Illinois and was told they only had original recipe and he would have to wait 25 minutes she tried to explain to me in that 20 minutes they had 20 customers getting that same exact meal. Find that hard to believe and most of the staff was standing outside talking when he got there Won’t go there ever again
We very rarely eat at KFC and chose your restaurant near Colwick Nottingham as it was close to work. The restaurant itself was filthy, half eaten food on tables, pop bottles on the floor with contents spilled everywhere, unclean tables. We waited at least 6 minutes to be served and there wasn’t anyone else in the restaurant. The member of staff seemed very distracted and uninterested in our custom, he forgot our drinks order and when we received our food my chicken was cold (I had 3 boneless peices) and my partner had a zinger burger with way too much mayo and what looked like the ends of a lettuce no actual leaves. Very disappointed with the whole experience, money wasted and will not eat at KFC again.
I ordered a family bucket after 10 mins I was told there was no coleslaw & corn?
I advised the staff my wife was vegetarian and this was her part of the meal, I then asked for rice as an alternative but was refused then the manager came and refused the request?
I then had to ask for a refund
No apologies after leaving the store I found that I was not refunded the bag cost maybe this is why the manager was unwilling to give me my recipe
This is not the first time I have went to livingston KFC and they adviced they have no product.
Waiting over an hour for food
The KFC on 190 Tom Hill SR BLVD, Macon,Georgia, 31210, has the worst service I have ever experienced. The management and the employees are terrible. They are very disrespectful, inconsiderate, and sloppy. There Drive-Thru service is not where it supposed to be. I had to wait over 45 minutes for a $20 Fill Up. Not only that, but when I received my food my order was wrong and the chicken was dry and falling apart. Also, my biscuits were as hard as a rock but somehow still undercooked. When I went to complain to the employees and managers about my food they came back with an attitude, very mean and disrespectful. While trying to tell me that the restaurant was fully functioning as intended, a roach crawled besides my shoe. I will make sure to never come back to this establishment again!
at 6;00 pm kfc in brentwood ca. on lone tree way. has no wings or chicken ready. This is not my first time with this location always a problem.THIS IS MY LAST TIME I WILL COME HERE.This place is so poorly run I hope it goes out of business.
I shop in Kansas and Missouri. The stores that are in my area are forever running out of Potpies. Why cant' they keep up with the customers demands? is there a reason why this is an on going problem...West 75th in KS, 47th St in MO, Barry Rd in MO, The one on 95th Quivira does way better than the other three.
Was in your Sudbury branch today on my lunch break and the customer service was shocking,, I’m never one to complain but it wasn’t busy and the girl serving the orders ( not the women on the til) attitude and work speed and effort was shocking I was second on the order list and it took 16 minutes to get my 2 piece vvariety meal and it was all cooked ready! All in all it took twenty mins to get fast food when I was second in queue when walking in! I wouldn’t mind if it was busy you the girl was working hard but in the end I actually had to speak out to say can you get my food please!!
This complaint is a long time coming .I have finally decided to take the time to write concerning our Havre Montana KFC.
We continue to try ordering from this KFC and very rarely have a pleasant experience and stop going to this establishment for quit a while then decide maybe we will try again. Our main complaint is receiving wrong order, less chicken in the bucket than what we ordered or having to wait for chicken 20 mins or longer (which has been the norm at this restaurant. The many times we are told that we need to wait for the chicken has been too numerous to count . Its very frustrating when this is a fast food restaurant. Several people in Havre feel the same way. I have talked to people travelling through and they also have complaints. Last evening was the final straw. We went to the drive up window and requested original recipe 3 piece meal. The lady noted that it would be a 20 minute wait. I said never mind I would like 2 famous bowls she told me to park over between 2 vehicles. This also took a long time so I went in and asked if they were ready. There was the lady that took my order verbally yelling at employees in the back. She was yelling "where the fries and something about coleslaw. She was very condesending and rude to them( I would have walked out) The whole restaurant heard. A couple of customers even walked out. I will not ever go back the this particular KFC. Several people in Havre have stated they would love to go to KFC but I am following suit and not returning .Also its very dirty. Thought this should be brought to someone's attention. Thank you for your time. I did call and speak with a manager and told her what happened last evening and was told "okay"
I ordered a 3 piece meal with slaw and potatoes also ordered 5 dollar box meal 2 pc leg/thigh box, once home ( 5miles) I opened the 3 piece meal and found 3 thighs a biscuit and potatoes/gravy no slaw, and the biscuit was old and crumbly . in the 5 dollar box leg thigh there, no fries but another mashed potato and crumbly biscuit, no cookie either. im not one to complain but when your on a fixed income and you are paying almost 15 dollars for our meals we just expect to get what we pay for, also the girl who took the order was rushing the order, I did ask her at the window if she was rushing me to which she stated no and went back to looking at what I think was her phone, this is the third time in a month that something was messed up on the order, were not bojangle fans but I think that may be our option in the future as the service and accuracy of the orders makes us question what could actually be going on inside that we don't see. as a paying customer I will tell you kfc is gone down hill fast and when I pass them in the future I will hit the gas
hello, I am writing this complaint because of the issues I have encountered on my visit's to the kfc in Deltona Florida location, providence blvd.
on 3 different occasions I have received messed up orders and nothing was done to resolve the issue but the manager saying sorry. I live on one side of town and to drive back an fourth is and issue.
1. the first and second issue we ordered buckets and no wings where in the bucket.
when I called was advised they would replace the wings and when I went in the person I spoke to never wrote it down .
3. the third issue the food was cold have not been back since then
please assist me thank you
I ordered 80 pieces of chicken a day ahead of time. I told them I’d be there at 10:30. He DID NOT tell me to call and confirm. When my dad went to pick it up the chicken was not ready. Not only that but the manager was downright rude and said it was our fault! My dad was very upset!
I can't even give you a single star i went to kfc taco bell combo and ordered a k-5 and they had me go large so i could get a large lemonade and another side cool right? but they forgot my cookie and they know me because me and my family eat there at the one on 75th ave and thunderbird road in Peoria AZ and so the next day and yes we eat at least 6 times at this restaurant a week spending an average of $75 per visit (large family) so again i come to the same restaurant the next day and i said lets go large and when i get to the window and gave them my card after they charged me for the meal including the go large fee that is additional and then said oh we are out of lemonade and so i had to get a root beer. Not happy but nothing compared to today. i went to the same restaurant and ordered the k-5 and had them go large again and i ordered the lemonade at the speaker and they took my order with it and then i give them my credit card and they charge me then they say oh by the way we are out of lemonade and that pissed my off because i would not eat there without a lemonade and could have cancelled and gone elsewhere and they waited till they charged me again and then said we don't have lemonade and i was pissed and said give me a root beer then since i was there and he said they did not have root beer i was forced to take a sprite like product that sucked and then he tells me that they do not have biscuits now I'm fuming and they said they would give me an additional mashed potatoes and gravy and to go around front and they would bring it out but i opens the k-5 box and there was extra crispy instead of original as i requested and so they replaced it quickly with the original and then gave it back to me and said what about the mashed potatoes and gravy and he said go ahead and go out front and i ll bring it right out. after 3 minutes i walk in and its sitting on the counter and a gut picks it up and says is this yours and i said its been sitting here while i sit for 3 minutes in 111 degree heat. no response but there will be one when i post my blog about this whole thing next week unless there is some kind of settlement for the crap and I'm so mad i wrote this before i ate so you knew` how pissed i am and the 2 million followers will know too look at Payson Az you had to close that i blog how bad they were and well you know what happened you can't mess with people like that or they will not come back and that is what i am requesting others do just to teach you a bout maintaining your supplies and doing the right thing you have a week to make this right. then get ready because if i can i want to hurt your company so bad after all this you do not deserve to be in business look at britain it was a simple switch and your stuff got lost there are to many who can do things beyond your control and i am that fear.
Its been several months since iv been to the local whitfield branch as last time i went i had severe food poisoning, (for the second time) but benefit of the doubt i returned again today, upon entering the drive through i was greeted with a mutter of half rehearsed english, i assumed the worker was ready for my order, eitherway i ordered a larger meal with bacon and cheese and specificated the filling being without salad or mayo, when i got home not to my surprise, i had a single piece of chicken in a bun... oonce again a disappointing meal at kfc. Its a roullette as to wether i make the night unwounded!! And to add insult to injury the ingenuity of your chipdrens boxe meals i leave you the attachment i hope i need not comment further...
yesterday my husband stopped at rhe kfc in louisa ky to get the $20 filet meal when he got to window they told him they only had 5 pieces fixed and asked did he want to wait for them to fix fresh he said yes they parked him cars streamed thru drive thru almost 30 min later they finally brought his order out i dont know how long exactly it takes to fix filets but id assume pressure cooking it shouldnt take that long and even if it did shouldnt they had enough fixed up all honesty since new owners this resturant really sucks ppl always waiting on different things on buffett chicken biscuts just name couple things
No pot pies three times I’ve been there. Requested phone number refused to give me.
What a terrible service, staff didn’t know what they were doing running around like headless chickens. 1 girl was doing till, fries, and trying to give out food, another one was just stood there not got a clue. I use to work for the company’s which gives great training, so I don’t understand why they had no clue what they were doing. Food order was wrong had to go back 4 times
Very disappointed with the vist with my family
We were at havant NEW kfC next to Asda
My complaint is KFC at 2424 Encinal Ave in Alameda .Vs. 94501 Manager and store owner Had Her 6 or 7 yr son running in the area where staff were working on this day around 3:00 pm pst customer had tried to explain abt a safety issue because of hot equipment running and Manager Started cursing and yelling at customer. "This is my store and I can luv my son here and threatening customer that she was going to kick my ads. Police arrived gave me information who to report and I am now reporting plz Contact David Novack and return my call at 510 228-2504 Thank you a quick response would be greatly appreciated
I stopped by KFC and ordered 2 Bar-BQ chicken little sandwiches. When I got home I found there was only a whisper of bar b-q sauce on the sandwich and only on one side of the chicken tender. There was more mayonnaise than bar b-q sauce on the sandwich. Also the bar b-q sauce looked dried out. Maybe left over from yesterday? I tried calling them to complain but they would not answer. The restaurant is #0212091 @ 71 North Nellis Blvd. Las Vegas, Nevada. The ticket is #2485. I have ordered this sandwich before so I know they definitely messed up this time!! It is too hot here in Las Vegas to drive back to complain in person!!
I was waiting for my food for half an hour, they were giving the people who were behind me their food but not mine. They didn't know the orders, so I had to go up to them for my order.
Piked up a bucket of your chicken yesterday at KFC only to be disappointed when we sat down to eat. The chicken pieces looked like they were cut from a small Turkey- (all the pieces were 2-3 times there normal size} The meat was very tough and we were having difficult time chewing (Tough) I thought that your outlets had standards on size and preparedness. Unhappy customer....
We went to Trowbridge KFC today 28/7 for a simple coffee. My husband decided on coffee and a cookie and myself just a coffee. We were told we could have black coffee but nothing that needed milk because they didn’t have any. My husband was also told that no cookies were available also. The store was empty and I can’t say I blame people. They were queuing at MacDs. The toilets were stinking. When the occupant next to me flushed her loo the water and contents came up to meet me in mine it was disgusting.And no working lock on the door. It will need to pep up the store for me to want to go back.
I stood at the order counter for 15 minutes waiting while the employees were either texting on the phone, another was sweeping and one was trying to fill orders. There were 7 other customers in the place and they were all eating their food. The poor guy trying to work in the kitchen did tell me that someone should be with me soon.
I volunteered to head a committe to provide a picnic lunch for an organization I belong to. The date was 7-21-18 I decided to have the luncheon provided by KFC. A couple of months prior to the event, I visited our local KFC. Terrence was very helpful at that time answering my various questions and providing me with a catering brochure. At that time I was informed that although your brochure states that delivery is offered , that service was no longer offered. I used the brochure to determine how much we would need to charge each paarticipant for the items we wanted to order so that we would break even.. Four days before the event, I went back to the restaurant to give Terrance my order. I requested the BBQ Baked Beans for one of my sides and was told that they were no longer available at that location. I then requsted Corn on the Cob and THAT was not available so I chose Potato Wedges instead. After my order was completed, I asked Terence if he could give me the total that would be due at time of pick up He said "unfortunately" he couldn't give me the total and that I should just add up the amounts listed on the brochure. I did so and arrived at a total of $317.88 not including tax. When we arrived to pick up our order we were informed that the total due was $363.41 not including tax.....a difference of $55.53. First of all, your Corporate Office should provide your stores with current brochures. Secondly, Terrance should have informed me that the brochure was outdated and definitely NOT told me to determine the total cost by adding up the incorrect figures. I feel that I am entitled to a refund of the additional amount $55.53 Thank you for you attention to this matter
I visited KFC location on 3709 Hollywood St on 07/22/2018 thru drive thru and after placing my order presented KFC coupons that were mailed to me and was told by the night shift manager that the restaurant was not set up to accept any coupons. After purchasing my order, I was served cold food... I immediately refuse the food and was told that fresh food cold replace but I would have to wait and have it bought out to me...while waiting I came inside to use the restroom only to find both men and women restroom was over flooding with sewer and having a male employee in the ladies was down right DISGUSTING!!!!! I notified the manager on duty and was told that they always be in those conditions and that she was unaware that a male employee was in the ladies restrooms. After waiting for my order, I was served again that same cold food. I tried calling the restaurant to informed them of the order no one answered the phone after several attempts. I called another location (Perkins Rd) and left my name and number to have the area supervisor Renee to give me a call. As of this written complaint, I have not received a call from her
in the drive-thru, when I asked what side dishes were available, I was told to read the menu. I am sure the young man did not want to be there since it was a sunny and very hot day. I know that it is most unlikely that I will return any time soon Perhaps this is the NEW customer service but, since I belong to the old school, I will not knowingly subject myself to that again.
I too am in business and know that I could ill afford this attitude with my clients. Hence my writing
Karol. M. Isenberg
You’re company is shit.. every time I try to go to any of your stores they are either closed for some reason or you have run out of products, quite frankly I am sick of going to McDonald’s because of this constant problem
I went to restaurant #D212015 here in Magnolia,Texas and the staff was not paying attention to the front counter. Some employees were very rude and the food was very cold and the biscuts were very hard almost as hard a brick.
I was in your Mansfield Ohio Ashland Rd store on 7-20-18 at about 12:40 I order a kids meal a 5.00 fill up breast meal and I thought a 3 piece strip meal plus a cole slaw. When I went to my car I didn't get a receipt and no strip meal so I went into the store and the Manager look it up and said that I never order one and did nothing else even the cashier who grab up at least 10 receipt's left me just standing their for at least 2 mins and I was planning on ordering the meal. I called the store and that manager answer the phone and was very rude on the phone I ask for the district manager number and he didn't know it so I called your other store in Mansfield and got her number and when I called her she was more concerned if it was a male or female who gave up her phone number and not what happened and she called me back saying she was trying to help me which she wasn't at all. I was in management for over 25 years and my district managers didn't care if I gave up their phone numbers they was there to help a customer not worried about who gave up the number. I called this into your corporate office and did not feel that he cared about it either so it makes me feel your company is just out for the money and not your customer's and I will not visit your store's again and I will let others know how I was treated. And the breast I got in the meal was small like a chicken thigh not like a breast
I ordered my food 15 minutes ago still waiting for my order the customer service Is so poor getting frustrated as I have hungry children could you pls look in to this for me I am not a happy customer
Service was appalling waited ten minuites just to order food in the drive through and didn’t even get a sincere apology absolutely fuming shall not be coming back ever again and will be publicly shaming you!!
Yet again I tried to get a Friday night treat for the boys and myself 40 mins stood in the preston queue is just not my idea of fun,the whole family have decided it’s not going to be repeated, come on KFC sort it!!!!!
Penzance kfc is well known for being dirty and dail My food hygiene inspection but since being closed earlier this year, I had heard that they had cleaned up their act.
Was a bad sign that the intercom was covered in dirt and spiders webs but the staff were worse. They were out of all sides except gravy as their delivery has failed. The drink tasted like carbonated chemicals and the whole thing was more expensive than other fast food and besides the chicken and corn was not worth eating. Hoping this was a one off, the Next week I tried again and went for a bargain bucket but asked if two of the chips could be exchanged for corn (as chips here are like limp cardboard and devoid of all taste) but that was impossible. In the end I went to McDonald’s which was cheaper and tastier. Sad as o prefer Burger King over McDonald’s but kfc Penzance is not worth wasting the petrol to go through the drive through.
Drives in to the drove threw to see NO SIGNS stating it was cash only! Starts my order in the the speaker before being told! Then had to drive 10 min to get a cash machine. Goes back decided to go in the store as I had already taken so long for quickness I wanted a fast service.
No one was serving tolls were empty and the que was out the door.
Signs in store to say cash only.
No hot drinks were being served also no water available.
The service is terrible to think people are paying for food they should be providing a fast effective service.
One bad experience can put someone off every going back. It’s not somewhere I would go kfc I just fancied it tonight for tea. I won’t be rushing back. The girl serving Jess was really polite an effective when serving, it’s a shame she was hosting on her out.
You really need to pull your finger licking finger out! Kfc. Av you ever heard a happy wife is a happy life.
customers left fed up an hungry isn’t good.
Your kfc at birchanger services was vile I ordered a twister fillet wrap and they pretty much slapped it together one big piece of chicken no salad didn’t even fold it properly. I am very disappointed with this kfc it isn’t the first time . They don’t care how they make your food and I won’t be coming back again
My family and I stopped at the KFC in Carrolton Ga last night (The one close to the collage) and it was the worst experience of our life. We arrived at KFC at 2110 and did not get our food until 2150 - it was outrages !!!!!! According to girl at the counter, there was only 4 people working - yet I saw the manager just sitting in the office, 1 girl was just walking around on her cell phone, and the guy that was there walked in and out of KFC about 10 times - this was the worse and most incompetent staff I have encountered at any restaurant. No since of urgency and obviously had no problem just letting customers wait and wait -I had asked for a refund but was told due to using a discover card they were unable to reverse charge - so I am now going to refuse charge with discover - even though we got our food 45 minutes later, I will not pay for that service. The only reason we waited was because your staff basically held us hostage and made us wait. If you have video surveillance of that store, start watching from about 2100 and you'll see what I'm telling you. Found out also that we were not the only ones made to wait like that - that whole shift should be fired. I live in Kennesaw and visit the KFC in Marietta often(The Big Chicken) now that staff knows how to perform and treat customers. But the one in Carrolton should be shut down if that's the best they can offer - What a disgrace!!!
I don't know what's going on at the KFC at 1501 S Nevada avenue Colorado Springs Colorado BUT::
1. Never have any pot pies and one time I got a pie with ABSOLUTELY NO chicken in it!!
2. Long wait times. Say they're out of chicken??? Then it's frozen- have to wait- then forget about you.
3. When you call (to check if they ever HAVE pot pie lol) the phone just rings and rings- then hangs up on you. They say it's broken. Hmmm
The stupid workers charge me regular price when I gave them a coupon and then told me that it was too late it’s already been paid for.! Then I had to wait 15 minutes for a biscuit.
The KFC store in Pacific Missouri is terrible. Several times now I have gone there to get our family supper and have seen employee's standing out behind the building smoking what smelled like Marijuana and just acting stupid. on 3 occasions they put old and dried out chicken pieces in with fresh, I am so sick of dealing with these people I will no longer go there nore will the rest of my family all 28 of them. I am sure you really don't care what I say cause I am just one of those disgruntled customers but at least I got to vent.
I have taken KFC to my uncle’s house for the last several years. As a rule, I normally go to the Store in Lebanon Tennessee. The problem is that you never know what you are going to get. My regular order is the 8 piece chicken only crispy and side order of Mac and cheese.
In the past, I have gotten the wrong pieces of chicken and one time was given mashed potatoes instead of Mac and cheese. It seemed like they had gotten a little better but 2 weeks ago, they gave me original instead of crispy. Tonite, I went and ordered the same thing. They did at least tell me they did not have any crispy wings but when I got home, I had 4 thighs, 3 legs, 2 wings and 1 breast. This may seem trivial but when I order something, I want what I order.
I have even tried going inside and trying to watch them but I usually get frustrated doing that. I know how hard it is to get good help but I am tired of never knowing what I am going to be eating. Tonite, I was given a higher price but since I knew the amount that I usually paid, I got that corrected.
I know there is no way you can make sure this problem is corrected and if I am going to continue to go to KFC, it will be my responsibility to check my order before I leave with it but feel it is a shame that is necessary.
I complained to you about getting chicken with NO meat on them. Now this has happened twice from the same location and I contacted you and you said you were sending me a voucher for me to use on my next purchase yet I have NOT received it. My case number is FGY9N. Now I have not purchased any more from you since you obviously don't really care if I spend my money on your chicken or not and only told me you were sending me a voucher hoping I would go away. Well I have found out recently that I am not the only one complaining about the lack of meat on your chicken bones. I know of at least 3 other people that were NOT satisfied with what they received at your establishment as well.
Now a friend stopped by yesterday and although I had no idea he was even coming he just happened to bring a bucket of chicken from you with him and it was supposed to be 16 piece bucket meal and even though there was 16 pieces in it we had 9 wings... REALLY??? Now I don't know about you but when I pay TOP DOLLAR for something especially food I expect to get what I pay for and not get robbed just because you decided to pawn off more of the cheapest cuts on me.
I just want to know if you are sending that voucher like you said or should i go on all my social media sites and tell everyone about my experiences with you? I can NOT afford to keep purchasing food from you if you insist on not giving me what i pay for.
Went through drive through in Center T.X. Store.Ordered family mashed potatoes checked order jalf full took it back into dining area and told cashier she then called manager over i told her then she asked who made order the whole kithchen employees started laughing and called uppon another employee and said u got caught then they filled another container of mashed potatoes and the manager handed it to me and said have a nice day
My compaint is i went to get 10 hot wings with other stuff, the lady went and checked and she said she only had six i said ok plus a couple of legs for being short hot wings she said no i would have to pay the same price for six as i would for ten i told her no just put a couple of legs in will call it even this lady should be fired. I will never go back to that store ever again and i am telling everyone to stay away. What a rude cheep person .
KFC Barlborough. Made an order at 11am for collection at 1:30pm. A large order. When collected was missing items and had to do 10min drive back. When collected just got a curt sorry and had to wait again.
We spent almost $20 for 2 dinners, for BOTH to be wrong and didn’t get close to what I paid for. I then called the store to be put on hold twice and be “disconnected “. Unacceptable.
Hi myself and my family went to kfc on Salhouse rd Saturday 7.7.18 for the first time . I was absolutely appalled at the hygiene pics to follow.. firstly my burger was stone cold drinks were flat told the machine had broke.. my children’s corns on the cob were green, I went to use to toilet absolutely disgusting clearly hadn’t been cleaned that day!! The bin beside our table that we sat to eat our food had old liquid spilled to the bottom of it.. the window to the other side of us had dead flys all over it.. the tables where dirty not the service you expect in a restaurant..
My Husband and I use the KFC regularly at the Princess Alice dr,B73 6RB.
We order a fillet meal and a zinger meal mostly box meals from the drive through.
We are getting a bit tired of getting home and the boxes are not marked so we have to sort who’s is who’s and I don’t like bitting into a spicy burger. But it just so happens this has not been the case on our last few visits as both burgers have been fillet ?? I have managed to persuade my husband it’s been a couple of one offs but today was the last time. We never get what we ask for so we will take our orders somewhere else as this is the only KFC close to us.
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