KFC Complaints Continued... (Page 7)597+ reviews added so far. Upset? Call KFC corporate: 1-800-225-5532
On, March 10, 2015 at Restaurant #H730271 4 23 4460 (5:56PM) - Cashier: Jesus - I purchased (6) Chicken strips and (2) small cole slaws. When I got home and got ready to eat, I opened the box and saw that my chicken strips were nothing but crust. There was hardly any meat. The chicken was hard and dry. I was very disappointed, tired from work and had no desire to go back to KFC. I called this location, which is location on Compton Blvd & Central Ave. I have to say, this location is by far the worst location in California. I usually go to the one in Carson, CA because there food is always fresh & good and they even sell Apple pies at this location but the one in Compton has always been horrible and it's never going to change.
I am so upset because I didn't have must money as it is and to have to deal with dry crusted chicken is just not acceptable. I would like to get a refund of my money or some kind of coupon for having to deal with this. I did call the location and told them what they gave me and there response was "am I bringing it back now". I told him "No" because I am tired and had already changed my clothes and I should not have to run up and down the street in order to get the correct food that I paid for.
Somebody needs to do something about this location because it has always been this way. It seems like Compton gets nothing but the worse food! It is said that we have to go to another City to get something good!
I bought streetwise 5 and I was given streetwise three. I checked my slip to see if I paid for streetwise 3 but it shows that I paid for streetwise 5,i only discovered this when I got home and am so disappointed.
I went in the KFC in Covington Virginia and the service was a joke the employees were to busy playing around, when I asked a employee I know if I should tell the manager, I was told don't bother they do it themselves.
My family and i went to kfc Mission Texas and when our order was called we went up and they gave us our order in two trays at the table we still hadn't handed everyone their food when two employees and a customer came to our table stating we had taken her the customer her food ..we got receipt and before we could check employees starting attacking accusing us of purposely taken her food but it wss in our tray THEY made mistake not us antways made my stomach turn and im so nauseous from experience WE ARE NEVER GOING BACK which is a shame because of my allergies KFC is the only place i can go out to eat..but believe me its healthier for me to eat at home...
Visited Star City KFC in Birmingham ordered a zinger tower meal got home bit into the burger it was that raw my teeth didn't even go through it this is disgusting and should of never been sold to me I will never go there again and thinking of taking this further.
Went to Smithfield QLD store p/code 4878 bought 2 boxes of chicken and paid for extra pieces which I never received. This is the third time this has happened. The drumstick was so dry that there was only crumbs left and no meat on it. This is a treat for our family and I didn't get what I ordered now we have hungry people. I rang the store and I am still waiting for the manager to contact me. The staff need more training but what do I do about our dinner which I paid for. This is not good enough, I have been ripped off and still no solution to the hungry problem
If I could post a picture I would show you how a piece of "chicken" looked! Looked like a tore up liver! Nasty as s**t! Mount pleasant Iowa KFC is disgusting. Their food is undercooked. Small portion sizes and they are serving food that doesn't even look like food! NEVER eating at a KFC again!
I am writing this from Jeddah Saudi Arabia. Tonight we bought kfc chicken pieces and strips fRom madinah road. usually fresh chicken meat is white and I was happy with the strips. But we were extremely disappointed with the chicken pieces as they were grey, smelt foul and tasted bad. We've experienced this several times before and my brother has complained twice but in vain. Now i make it a point to tell my friends and family not to buy from kfc. I want this complaint to reach the headquarters at kentucky. Otherwise i am not confident about this issue being solved. u may ask y we didnt complain at the restaurant. Cuz it was take away. And we found this only at home. And no I don't want anyone to call me and offer me free food. I just want fresh food every time I decide to buy kfc.
the chicken pieces are so small and the prices are ridiculous, this really bad because I've always love to eat your food but its getting to the point no meat just bones, your chickens sizes have went from using 3lb chickens to 2 lb and it sucks. I will not buy any more till this is changed. and its not just me and then also the wings they don't have them in our area anymore. Defiance Ohio and Napoleon Ohio. Actually Famous recipe right now is giving you Guys a run for your money in Findlay Ohio. highly disappointed.
Yesterday, Thursday Sept.23,2011, me and my friends went to KFC at Al Khalej Centre in Bur Dubai.We reach around 3:50 pm in the counter and straight away ask for the lunch meal promotion for Dhs.15/-, but unfortunately the person in the counter said its closed already.How come! The timing says it starts from 12:00 to 04:00 pm.but then they didn't allow us to order the promotion coz they said in their system its already 4:15pm.
Then one supervisor came which i don't want to mention the name, says,they cannot do anything coz this is from the management and if we want to complain we can call and then he give us one of your take away plastic which has the number on it.You think its the right way? I don't think so!It's very unprofessional!!! I'm sorry to say. He could have done better than that. Either, change your system timing or change the timing from your poster or brochure make it 12:00 to 3:35 pm. since your system is 25 minutes ahead.
People won't care your system timing anyway, we all follow the standard timing in our watch.I hope you will look into this matter....If you really care about your customers!!!
I went to the Upper Hutt KFC today I found the customer service absolutely disgusting! when I got to the window to pay and collect my food I asked if I can get extra seasoning on my chips. the girl who was serving me at the window was very helpful at that stage and said yes of course and gave me extra seasoning. that was when I heard the 2 other females who were packing the food pipe up and say we don't do extra seasoning anymore (which was news to the girl who was serving me).
They then proceeded to say that if they really need it give them a pack of salt or even better tell them to bring their own if they want it. all of this banter was going on while I was still at the window but weather they thought I could hear or not this is not what a customer should be hearing. I got my food and drove off very unimpressed and not wanting to go back really. I don't know names of these females but the girl at the window was a Maori/islander the other 2 - 1 was a European lady and a Maori/islander and I believe she is the manager?
I manage in a food place myself and I would never let my staff talk about customers in such a way. customer service means serving the customers needs. I wish that these people are talked to as they need to realise they are customer facing and they need to sort out their ways of talking and acting.
On Wednesday evening we ordered a family feast from the mingara, central coast, now takeaway. When we got the food home the gravy lid wasn't on properly and had leaked all through the bag & food. Also we realised that the food we were given wasn't the family feast. We returned to the shop and were informed by Sean that they were now closed, apologised & told us to come by the following evening & we would receive a free family feast. We told him we would be driving by at 7pm & would call in. Sean assured us he was working at that time, however when we called in that evening he wasn't working & wasn't even on the rota to work at all. The young girl apologised but there was nothing she could do about it. KFC owe me my money back for the meal we originally ordered. We go to KFC once a week after footy training but we won't be going again ! There are other chicken takeaway shops here on the coast & will be getting our hard earned money in future.
Your location at 80th and Wadsworth in arvada CO is horrible. 99% of my visits I end up having to go back to get missing food. I was at that KFC every Thursday but the horrible made me stop going to KFC six months ago. Two weeks ago I decided to give it another try. I had to return twice. My large cole slaw was missing. I was so upset I left my home and went back. When I returned home I noticed they had also forgot the dinner rolls. I need you to know that the location have young people who do not care about the customer. The manager laughed when I returned for a second time and said "we have new people training new people". ??
We went to Waterloo NY KFC drive-thru and then drove 45minutes to our home only to find part of our order was missing. We called the store to report the mistake and we were told that because of the great distance to the store that we would be reimbursed the entire amount of our purchase in food credit by the store manager.When we went to the store later , we were told that because the store had made so many mistakes lately that they would not be honoring the fore-mention good-will offer,but only replacing the food that was missing .when I asked about the offer the other manager had made with us ,we were told rather bluntly that with was not their problem! All this was done in front of many other people waiting to order. I don;t believe this is what KFC had in mind when they trained their employees.This store WILL NOT get another chance to embarrass us again!!!
I went to store #J295004 in Poteau, Ok at 7:42 pm , 15 Dec 20012 to order my dinner. Upon doing so I joined the sizable group of people standing there waiting for their food. The faces of these customer were not happy ones as they waited while the crew of approximately 7 young people lolllygagged and horseplayed. Their did not appear to be any adult supervision. Their enthusiasm for service left much to be desired. The one young man that finally got my food looked and moved like he would have rather been anywhere but at work. I observed him assembling orders with obvious beligerence. The quality of my food left much to be desired. I live less than a mile from that store an when I opened my food immediately upon returning home I found it to be cold. This is not the first time my family and I have experienced slow service and poor food quality. If there were another place to get chicken other than a convenience store I would go there. Thank you for your time. I hope someone takes this seriously.
I am 60 years old and have eaten and enjoyed kfc for a long time. Now, suddenly , I can no longer eat it due to the fact that is way too hot and spicy.
did you change your original recipe. I have tried eating it with milk, bread and butter etc. My mouth is on fire. Others have said the same thing. what happened to my favorite chicken place.
Hello,I am a regular buyer of KFC,I love KFC,but the people who are working in your KFC shops are cheating the customer.I've been in Wembley high road at KFC and order a wicked bucket(as in every weekend) to take away ,and when I'm in hurry I don't heck all the time to see if everything is in the bucket,and i'v noticed that they are cheating,they don't put your full order.Either your pieces of chicken are missing,or your gravy ,or ketchup(and I always order large gravy and ketchup) and I pay extra for this.I am very disappointed with the services of KFC in Wembley High Road.You wait so long for your order to be completed ,you pay extra for what you want,and when you get home you notice that you have been cheated by the people who worked there.Very dissapointing.I will never buy again from KFC in Wembley.
yesterday i used a buy 1 get 1 free coupon at kfc big chicken marietta ga roswell rd. i was supposed to get 1 dark and 1 white piece chicken in ecah dinner. when i got home all 4 pieces of chicken were dark meat. i also ordered green beans with each meal but was given cole slaw instead. i love kfc and was dissapointed since i was trying to try your new white meat boneless chicken. i would like my money back 4.99 plus tax or another coupon to try again. thanks loyal customer barry kelly 404-316-9901.
This happen in Buenos Aires, Argentina, we have one store that oppened a few months ago:
Last Friday in Buenos Aires, Argentina I ordered some chicken strips and inside my box there was a USED BANDAGE! I had already eaten several strips so I asked them to tell me why the person who has the bandage on was waring it, in order to see if I had to take precautions for my health. They ensure me that they where going to find that out. Two days later I was not given any information and they told me that they throw the bandage away! They said that the bandage couldn't come from inside the store, and they didn't take any responsability. But you CAN CHECK THE VIDEO OF THE MALL and see that it came out of there! It's a shame that they are not considering the health of their customers. And now I am very concerned for my health.
I was in the Rockyhill CT KFC on Sunday Jan 6, 2013 we placed a order for a 12 piece Meal for 26.99 which should of had 2 mashed, 6 bisquits and a cole slaw, we only received 1 mashed first problem. Then we also ordered a 3 piece orginal recipe meal for 7.79 which we did not even receive. The only thing that was correct in the whole order was the 6 piece strips.
I called the Rocky Hill store @ 860-257-7255 and was told I could come back for what they forgot well I live at least 10 miles away so no to that. He then told me to just stop by sometime and he would give me a 3 piece he had logged me in the book well again and I am not over there very often so I asked that they credit my account and I was told they could not do that either.
This is insane not only did I not get what was ordered but now I spent 46.00 for something that we never received and my husband was so disgusted that we both did not even eat. I think this is ridiculios and I should be refund the whole meal I am driving back over there on my gas so I can get what they forgot to give me. Very Upset
I am from Cairo Egypt. Living in El Rehab City. On Friday 11Jan2013 by 16:00 hour me and couple of my friends agreed to make an order from KFC that is located less than 1klm from my house.
So I picked my phone and contact the delivery serving center and began to give them my order, but the person who has taking my order advised me that he would not be able to take my order as the electricity in the related branch next to my place is cut off. I asked him to transfer me to the complaints department to raise this issue and to find a solution with me.
A lady replied on me under the name of Soha. Advised me that would not be able to place any order to my as the related branch near to me has a problem of electricity and they do not deliver.
So I have asked her even if I pass by them myself in tge El Rehab branch would I be able to make my order, she advised me back that the branch is opened but they do not serve customer due to the electricity problem.
Even when I have asked her of the other nearest branch that could serve me, she advised me that there are no other branch can deliver me, so I asked her of the nearest branch so I can reach it myself and do the order, she advised me that she knows the nameof the branch that exist in a mall but when I asked her for its address she replied that she does not know and that she can give me its number and I call them to know their address.
I have have asked her at that time to open a complain ticket for me and when I have asked her for the ticket reference number she told me that there are no such a thing and the complain has been rejestered under my phone.
I did not have any choice except taking my car and go to get the order myself. I took couple of my friends and agreed first to check on the related close branch that has a problem and the surprise was that the branch was working normally and accepting orders, serving people, even when I asked for the branch manager he advised me that they did not have any problem of electricity the whole day.
I have called the call center again "complains" asked for the related manager, advised him with what exactly happened to me and that I am talking to him from the branch that was suppose to have a problem with electricity and that I was able to do my order and that they did not have any electricity problem the whole day.
My problem here is.
1- I could not get my service properly.
2- There was a miss communication between the call center and the branches
3- When I have arrived to the related branch, I felt that the responsible in the call center were lying on me
4- I had to leave the people at my house and to go myself get the whole order.
Make sure to find why this whole lie was raised and I was not be able to be provided with a proper service. Note, I would thank the related branch manager for his assistance, as his cashier in the branch was also under stress and was unable to fulfill my order.
My daughters and I ate dinner at KFC tonight and were very disappointed in the service and the food on the buffet,the food was old and dried up,no fresh chicken or biscuits,no forks,napkins. Every time we needed something we had to ask and it seemed to bother the employees standing around doing nothing.For 23.00 dollars i think they could have done a better job,it was not busy at all maybe 5 other people in the whole place.We will not be going back!!!
I and my family of 40 walked into your store on 4-23-13 to order a picnic valued at around $200.00 and we were totaly ignored by the staff and even the manager of the store. And yes there was only 1 customer in the store. So we left and went to chick a flick down the street. I will never eat there again and will not recomend you all.
My husband and I have lived in Ontario Oregon for the last three years, we recently visited the KFC there and were very dissatisfied with the Customer Service we recieved there. First of all I told one of the employees that the ice machine was broken, and he just blew me off, so I went back to the table to get my husband to try and get it to work, but he couldn't do anymore than I could with the machine. So to some up everything, we were unhappy when we left the resturant, and have Know plans to revisit. I think you need to revisit training employees, as they really don't understand how to treat their customers.
On 26/02/2013 i went to my local KFC in swindon, as i was waiting for my order some guy walked in complaining about mould on one of the buns to his mini fillet so decided to check mine in the shop only to find i had exactly the same problem, i walked back to the counter to complain, all i got was a grin, he then took the burger and bought another one out to me, i had no apology from anyone in the shop, i am absolutely disgusted with not only the food but the way i was treated as a paying customer!
I will wait for a reply back and if nothing gets done about it i will take it further!
I never had a good experience everytime i go to KFC, the first experience i had that really pissed me off , i was given an uncooked chicken at the drive thru in one of the store in prince albert, sk (near days inn) We complained about it the next time we visited thier store but staff there they just listened & didn't do any action nor apologized. Today, may 5th 2013 12:40nn we happened to drop by again at kfc idlewyd dr in saskatoon for lunch, i didn't know that if you order a chicken meal they always cook a thigh & drumstick part but i wanted to have 2thighs so i asked if its possible to have it changed, the staff incharge in food prep sounds so rude, i just left the counter & didn't bother to get her name since i don't want my holiday ruined because of her but i can't let this experience pass without complaining. To kfc management, you should train your staff in giving your customers the excellent customer service we deserve, i have been a customer service oriented person for 8 years & i tell you customer service really matters.
I went to KFC just about 30min before. Yesterday i had received a coupon from KFC Saying get $2 off from your next combo meal or 2,3,4 piece chicken meal at KFC. The girl there refused to give me $2 off i'm pretty sure she did not understood what the coupon said. People working for KFC do not even know how to speak English properly i mean this is about our food they should hire people who understand English she said No that does not include combo even tho it said combo meal. i was going to tell her to call someone else but because there was a line behind me i was like what ever and i dint say much i dun care about $2 off but if im going there with a coupon at least they should know there promos and what deals they have I will never ever go to KFC cashiers are rude they don't understand there own COUPONS how LAME!
I recently dined at manvers way KFC resteraunt in barnsley South Yorkshire we had to wait 15 minutes before we were served despite been the front of the que and once we had placed our order we had to wait a further 15 minutes t get our food which wasn't very warm when it was served to us due to the amount of time we had already had to wait we decided to leave the meals and go elsewhere
I placed a order for 40 pieces honey barbeque wings for my grandchildren dinner.I was pacific about the chicken wings not being spicy, when i got home and served the children they were firey hot. I called the store to complain about the order that they had gave me and I talk to the manager Jeremy and the General manager Lisa and was told that all of the wings were firey hot and they just dipped them in barbeque sauce and I no that is not true for all kentucky restaurants because I ordered some from another store a few days ago and they were perfect. The sign states honey barbeque or firey hot.I was disatisfied with the service there service.Thank you in advance .
Dear sir/Madam, I am a usual costumer of KFC. Today Morning at 11:30am I was purchased two party meal from Mangaf shop (Block :4, Kuwait Cahier name in bill Mr. Eslam hesham). And I requested to him to provide me 20 paper plate he refused to give, normally they were providing. But he replied me that now company is not allowing more than 15 paper plate. I feel very bad when he replied this way this kind of service will spoil your company goodwill and customer satisfaction
I am very disappointed as once again when we got home after purchasing KFC we were not given all our order and hear we got was incorrect. We ordered a family pack with one burger to have just chicken only and also a snack pack. When we got home there was no snack pack and no plain burger. This was very upsetting as that meant my son had no dinner and the grandchildren had to have a few chips in bread. It's is not the first time it has happened but I just couldn't be bothered to complain.
This time I have had enough as we got charged for what we ordered but did not get what we wanted. We have KFC every week so we are good and regular customers who are not satisfied with this service. While I understand it gets busy, I would think that one thing they would do before giving you the order was check it was all there. I look forward to your response. It was purchased at gunghalin store canberra.
We went to KFC in Moreno Valley (Heacock), CA ordered meals for family get together. I do understand that there are customers, but had to wait extra half an hour since the first meals were ready for takeout and forgot about the other meals, so they asked us for another half hour so they can get the rest of the orders which was not even ready but they had to cook. We were very patient and decided that we will wait for the other rest of the meals.
They eventually finished and handed our meals and did not apologise for the delay. We didn't mind at all since i and the rest of the family grew up eating Colonel Sanders as Finger lickin' Good. This time i noticed that the chicken wasn't cooked well and the spices on it was not the same taste as it usually is. I was very disappointed. This is not how the Colonel satisfied their customers. Please give me some suggestions on how this type of problem could be corrected and never happens again. I still love KFC, but i kind of got grossed out by the chicken and made me very giddish to buy or eat chicken for a while. I would be very happy to have a resolution to my question and thank you for your time and patience. God Bless.
Today, November 2, 2012, I went to KFC store #549 in Puerto Rico at 3:44pm to be precise. There is an advertising about a bucket of crispy chicken. So I went and ordered it. I was told I would have to wait 14 minutes for the chicken to which I agreed. I asked the lady taking the order (drive thru) that I would like to choose my chicken pieces to which she said that the crispy chicken only comes in thigh and legs . To my surprise because I've had it before. Nonetheless this is not what the advertisment indicates as it pictures chicken breast, wings, etc. So I decided to ordere indivual meals, which was not my intention. Once I get to the window, I pay and the lady hands me my drinks. I ask her for a drink tray (for three drinks) and she said they didn't have. So here we are struggling with the drinks so they won't spill in the car. Then she hands me my order and I'm still struggling with the drinks. Another female employee comes to the window and starts calling and saying: "here is the rest of your order lady" and kept calling lady, lady. I look up securing the last drink and as I did she threw the rest of my order on the counter and walked away. This is not how I expect to be treated while ordering and buying food. Needless to say, if a piece of chicken it's not part of the promotion then why isn't stated on the advertisment. I'm really disappointed at the service and advertising which seems to be inacurrate.
Lats Night 20 December 2012 18:55. I phoned to place an order with KFC Brakpan. At 20:00 still no delivery i tried and phone them on the same number (011 740 7221) i used to place my order and then it kept on saying call failed. I then contacted the call centre which gave me another number (011 740 9530) which also when i phoned kept on saying call failed. I contacted the call centre 3 times and they said they will try and get hold of them but still no one came back to me. At 20:42 my food arrved almost 2 hours later and only to discover they did not give me everythin i ordered!!
I had the worst fast food experience ever @ KFC located at 2834 Boyer Street in Charlotte N.c 28208 704-697-8002. I went through drive-thru because for some reason the lobby doors were locked before 10p.m,, I placed my order which was two number one combos one with a mountain dew for the drink the other with Pepsi. I also asked for one of the combos to have a side of mac and cheese and the other to have a side of potato wedges. in addition i asked for an extra side of wedges and an extra side of mac and cheese.
After placing my order i had to repeat everything because the cashier obviously did not hear my order. The cashier told me my total was $14.29, once i got to the window i gave the cashier a $5 bill nine $1 bills and 30 cent. the cashier was so busy trying to take the next customers order that he did not give me a receipt nor did he give me my $0.03 in change and i did not see him put the money that i gave him in the cash drawer.
I was asked to pull up to the next window by the cashier (kendall) and once there i was asked what my order was because kendall obviously had not rung it up. Taking up to much time at the window the manager quickly approached, he said that the order was not on the screen and asked did I have my receipt. I told him that kendall did not give me a receipt nor did he give me change. Kendall argued back and forth that he did which i thought was very unprofessional so instead of them just fixing the order i asked for a refund.
Who would want to eat from a restaurant that has given them bad customer service? The manager then asked for me to pull up to the lobby door so that he could count down kendalls cash drawer. I waited for about 10-15 mins and no one came out so i drove back around through the drive-thru. The manager came to the window and told me that kendalls drawer was correct and that they had a no-refund policy so he could not give me my money back all he could do was give me his managers card with information on it regarding how to make a complaint.
I was at KFC and was trying to use a coupon that was in the post bulletin and they would not honor it. I said it was in the paper and that is false advertising when they give a coupon and won't let me use it. They woould no t.. I bought the food anyway but do not think it is right to get cou[pons to get people to the store and then they refuse it...
We have just visited kfc st helens 30/09/2012 we have been before but today was awful the girthey l's bethind the counter were to busy talking said we have no beans yet they had some as customer after us got some then they said they had no tango my son pointed out some behind her then she said the krushum machine wasnt working she use gave a customer had to recieved 1 an the girl said il fill machine if u really want wait i said yes so reluctantlyshe filled it slammed krushum on counteasr asaid no lids i am disgusted with staff today
Today May 3, 2013 at 6pm. The associate supervisor ( wearing red KFC T shirt) whose name was withheld to us by the store manager treated us rudely and disrespectfully. We had difficulty understanding each other regarding my order,so with an insulting demeanor she turn her back with her thumb pointed at me she shouted" Can somebody explain to this guy) then left" I felt stupid and illiterate with her action. I can speak and write in English very well. To help KFC maintain excellent customer service, i brought to the attention of the store manager( LIZA) the insulting demeanor of her supervisor and requested for the name of the associate in the red t shirt and the tel. no of KFC corporate she then said that she would talk to the supervisor concern. Instead of providing us the tel. no of the KFC corporate office, Liza instructed the supervisor ( red t shirt) to approach us while taking our meal. She us ask if she could talk to us to which i answered why? She then again turn her back to us and with both hands waving she said that's it. Meaning, were done. After our meal, i again talked to the store manager (Liza) for the name of the supervisor in red t shirt and the tel. no.of the corporate office to file our concern. She responded by saying that i sent her out to apologize to you but you simply responded with why? She then abruptly turn her back and left without providing my wife and myself the Tel. no of the corporate office and name of the person we would like corrected and trained on good customer service We feel that the responds and action of Liza is very unprofessional and below the standard of the customer service of KFC. ( Store#KO71098. 527 Franklin Mills Circle, Philadelphia. Tel 215 612 9096) Receipt ticket no.3896 6:00 pm. Thank you for your kind attention and more power to KFC
I have a concern about recent TV commercials that depict an angry husband confronting a clerk behind the counter at a KFC store. I find the ads creepy and offensive. I don't think there is anything funny about controlling husbands following their wives and being aggressive towards the clerk. It is obvious to me that whoever created these ads thought this was humourous. There is nothing humourous about this kind of man especially if you are the the wife of one of them. You cannot normalize such behavior. Maybe some sober second thought should have gone into this ad campaign. I think you should stop these ads and create new ones that are not offensive. Thank you for listening and hopefully KFC will care enough about your brand that future advertising will be better for all. Cathie Mitchell
re KFC 405/407 Ashley road .Parkstone. On many occasions on visiting this outlet late evening during advertised opening hours on the front doors, to be told ,we have shut down the cookers ,and there is no food !!!! This is not an acceptable practice for franchise who rely on profit turn over to make money for their head office .
The closing hour is 12pm (midnight) , this happens at 11.15pm . Are the staff on a mission to point their customers to the opposition , California Chicken shops and so reduce profit ? When complaints are made , a blank look of disgust by the staff ,of how dare we ask for food in an out let that purports to be a food out let . May be they are on a mission to get this shop closed by lack of turn over .
I hope that you look into this matter ,and await you`r reply .
HI, This is in relation to our visit at the KFC outlet in RGI Airport, Shamshabad(A.P) on 12.12.2012 at 10:57 pm. Considering KFC to be such a big brand, we decided to eat at KFC for the first time. Personally being a vegetarian, I enquired about the vgetarian options to eat at KFC. The response of the attendant present then was very cold, unwelcoming and lethargic.
He did not have the manners to even respond, even though there was no one at the outlet. Thereafter Mr. Apsar Basha suggested vegetarian options for me after 5 minutes took the order and disappeared in the kitchen. After a gap of about 3 additional minutes Mr. Dilip Reddy came out and on enquiring about our order he realized that the invoice was just lying at the table there.
Realizing the mistake he immediately apologized and asked us 10 minutes, in the hurry serving us the wrong dish. Before taking the dish , we enquired with Vikram, Dilip Reddy and Apsar Basha whether it was vegetarian to which Apsar Basha replied in the assertive.
To my horror it was nonveg, we gave back the toasted twister to which they realized the mistake again apologized and my friend thereafter purchased veggie snacker(11:13pm ) for me since I was hungry, to which they took 10 minutes and said that it would take 5 more minutes.in frustration I got up from my seat and said I do not want it, to which Mr. Pasha said that I have already paid for it by swiping my card and that my order will be ready.
Thereafter Mr. Nanda came in and offered us a complimentary veg meal, however we didnât take it and left it there only and asked the staff to eat it.
It was the first time I had nonveg in my life. Please find attached the bill for the same, highlighting the venue,time,date and also photograhs of the outlet. and staff.
I understand Mr. Nanda and Vikram saying that the employees are new but in that case they should be provided with requisite training.
This is to highlight that the behavior of the staff was really not acceptable ,they displayed no standards and were absolutely rude. The mistakes were repeatedly committed and their callousness and lack of interest in work was shown. They wasted our time. We landed at KFC at 10:30 and the order was taken at 10:57 and we werenât being served on time
For a vegetarian who repeatedly enquired 2 times if the stuff was veg and what were the options in veg, I think providing non veg after discussion was not acceptable. All this has caused a lot of mental trauma and waste of time and an unpleasant experience.
The attitude and behavior is not acceptable. My entire experience of being in Hyderabad itself has turned sour on account of this occasion
I wouldnât trust any KFC outlet to serve me veg or on any words of KFC employee.
The store I am complaining about is on 8034 Greenback Lane, Citrus Heights, CA. I have been using this store for a couple of years but starting last year this store every time I order a couple of meals I always get home without a full order. In fact I have changed stores but unfortunate it is out of my way a few times so I use the Greenback store and again I get my order home and I am missing parts of my order. And to top it off they never give you a receipt so that I can call them. I am tired of going out of my way to get the rest of my order, and I want you people to punish this store some how. Also when I do go back to get my order they never offer me any compensation for my TIME. I also think the problem is that store, in the evenings, only seem to have young men working there who obviously don't care about your customers. I will be going to the other store from now on.
Went into restaurant Store # D3330117 on 3/17/2013 at 5:31 p.m., Receipt # 3996. We purchased 2 senior buffets & an order of hot wings. The buffet looked very unattended by the staff. Food was not up to temperature, the stuffing looked very dry, dark in color and was not hot at all. NO chicken on buffet at all. Bisquits were as hard as a rock, gravy had a hard film across the top, corn was cold, and bread pudding looked gross. We asked a staff member, Kiara if they were going to do something about the buffet. Kiara acted like we had asked the impossible, she said she was to busy. She had extremely bad customer service skills and should NEVER work with your customers. The way we were treated needs to be addressed to this staff member. We finally had to ask 3 times before receiving any chicken over the front counter. NEVER was there any chicken directly put out on the buffet nor was the buffet ever replenished with fresh food. If this was not a Sunday evening we would of called the Health Department for this was a serious health violation. This is the second time we have experienced issues with this store and would appreciate this to be addresed IMMEDIATELY. If I do not hear anything the Health Department will be addressed with this store.
I visited the KFC 6625 victoria, montreal on thursday, I asked for 8 pieces of white meeat. I was told I canât have it because KFC needed to keep some for other customers!!!! What kind of policy is this! Iâm paying for these items so I believe I can ask which part of the chicken I want!
I was told by tow girls from stuff .theirs name is Roubee n Laura I can have only 2 white then she went to ask her manager and she said I could have 3 white out of the 8!!!!KFC, you might need to get your staff to review their CUSTOMER Service responses!
Because telling the customer in front of you that you canât offer them something because you have to keep it for other customers!!! Seriously!!! neither they dnt no how to talk with costumers , whatâs with the whatever you say attitude!!!
I am writting in reguards to a complaint made to me by a friend on my facebook. As well as from personal experience. My friend Susie Dudra Klee was at KFC today during dinner hours and was having the buffet with her mom when She seen this handicapped man in front of her. He was filling his plate just like anyonelse would with his favorite food macaroni and cheese when she spotted several employees and customers making fun of him behind his back and while he was in plain earshot . She proceeded to complain to the manager on duty when he commented to her that we was just being wasteful and shouldn't be here. He wasnt doing anything wrong except for doing what anybodyelse does when they are there. He is a paying customer like anyone and should of been treated with respect. This not only makes me sick because I have a child myself who is special needs but i also have a brother who is special needs as well. We like comming to Taylorville to that location however I'm hesitant to do so now knowing that if y our not like the rest you will be teased. And considering I have family in that town I think I will inform them of this as well. I wouldn't want my cousin becoming another victim as well. original statement below :
Susie Dudra Klee
GOD HELP ME! I am about to lose it.I spent a wonderful day early Christmas shopping with my mom in Taylorville.We stopped at KFC for lunch and everything was fine.A mentally challenged man bought a dinner to the buffet.He filled his plate with macaroni.Every staff member in the place began making fun of him. Right in the dinng area.I complained to the manager who told me he was wasteful.LOOK HE PAID!DOESN'T THAT MEAN HE GETS TO DO WHAT HE WANTS?EAT WHAT HE WANTS?BE ALLOWED TO EAT WITHOUT BEING WATCHED?
my email: firstname.lastname@example.org
I orders the hot wing combo but instead I was given some sandwich with bacon on it. I couldn't go back because i had to return to class but I was highly upset, this is the 3rd time my order was messed up. I won't be back!
I was at your KFC in Canton, Ohio on Portage Rd.
I was told to go ahead with my order then asked
To wait for like 2minutes in the rain for the order taker.
I was annoyed but imagein how I felt when I
Found out your staff did not give me the food I
Ordered. When I got home I discovered there
Were on sides or biscuit for one meal. I called and
Let some one named, "Helen." This person was
Completely riddle and never apologized for her
Her self or your company!!! I just don't understand
Why you make a mistake n yell at me about it.
Some one should call me for the whole story.
I went to KFC/Taco Bell in Ardmore, TN at 9:45pm on November 14, 2012. This location closes at 11pm. I ordered a family bucket of chicken with mashed potatoes and gravy and biscuits. The biscuits were rock hard, and the chicken was like rubber. After returning home to find this out, I went back up to KFC to ask for fresh food, where I received horrible customer service. Was rudely told that I would need to wait 20 minutes on my chicken and that since an hour and fifteen minutes before closing the employees shut down the oven, that I was not able to receive the biscuits that I had already paid for. Why the employees are allowed to shut down equipment so early, I am not sure. I think that this is very unprofessional and should not be allowed. All I wanted was fresh food, which I asked for before purchasing. I would like something to be done. Thank you for your time.
So I went into KFC last night and it was 840 pm. I get up to the register and I have to wait there for about 4 minutes even though they had no customers and they saw me in there. The woman that took my order walked very slowly and acted like it was an inconvenience that I was there. I ordered the KFC bowl and some Macaroni and cheese she told me it would take 10 minutes for the Mac and cheese so I said that's ok. She came back to tell me that they close the lobby in 20 minutes and that if I wanted the Mac and cheese I would have to go through the drive thru. Are you kidding me? I've worked in fat food places before and if a customer comes in 20 minutes before closing you cannot turn them away!
We ordered a KFC yesterday from Qurum, Oman,just before 7p.m. After a wait of 1 hour we recalled them. Answer in 15 minutes it will be there...... After half an hour another call as the kids were now very hungry....... Answer in 5 minutes........Finally after around 9.30 the food arrive....... we were on the line asking them to cancel as we have already made an order to Pizza Hut.....The manager then spoke to the delivery boy asking him to return..........40minutes later Manager calls again saying his sorry and except it with no payment......finally when we got the food....the chip boxes were all smashed and miserable to look at..food cold...Coleslaw has spilled in the bag.....It was just good for the dirt bin...IS THIS THE SERVICE WE GET FROM SUCH AN INTERNATIONAL FOOD SERVICE......Please see to this matter.......
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