KFC Complaints Continued... (Page 6)597+ reviews added so far. Upset? Call KFC corporate: 1-800-225-5532
I went to KFC in Claremont NH got 4 famous bowls. I was disappointed to find that there was only 4 small pieces of chicken in each one. I also got 4 biscuits and there was no butter with them. If this is a change in your product we will go some place else. We have also noticed that there is no more popcorn chicken. Thanks for your time.
Just like clockwork every Wednesday night I go to the KFC in Leeds, Alabama to order takeout for dinner. The last 2 times I went to get food there it was around 7:30 and they was out of Original Chicken. This was made known to me after I had swiped my debit card. I only get a 10 meal most of the time so I was baffled that they didn't have 10 pieces of Original at 7:30. So I agreed to take Extra Crispy. Come to find out they was out of wings in that. So I told them to give me whatever at this point. The lady said she would give me an extra side for my trouble. When I got home I realized that the free side was a bowl of gravy and she forgot my Biscuits. As much as I love KFC I just really hate going to the one closet to my house because I know something is gonna go wrong.
We ordered 2 señor buffets. It was 11:45. Not much chicken. What was there was dried up. Empty pans. Mashed potatoes dry. Chicken livers. 3. Never got refilled. 3 workers sitting at a booth. One worker sweeping the floor. Puddle of water on floor. Now I know why there were only a handful of customers in there! Our bill 14.82. Won't go back. 3 dried up biscuits ! Gross! KFC. 205 hwy 314 Fayeville ga Restaurant # E121020
I went into the store on East Michigan St in Orlando Florida 32806 and was denyed service. A few years ago this also happened and my daughter and I was confronted from a manager outside of the store about a check that we had given them for a company my ex husband was working with. Apparently he had given several of these. He got several large/catering orders from places, this specific one he'd asked us to hand them the check (my daughter) because he had to go to the store, she did later to find out the checks he wasn't aloud to use. He has since left the state and the company was closed. I had no knowledge about it nore did she, we have lived here next to KFC since before it opened, we were there the day it opened, I am known around here by everyone. I have never done nothing like that nore has my daughter she's 17. I'm disabled in a power wheelchair and I'm quite offended as to the way we were talked to and treated. If this issue isn't resolved I will be contacting a lawyer.
I went to KFC C.C.DEIRA yesterday 15thjan2015 at 10:31.My receipt number is 30746.The lady who was taking order was philipino and could not understand proper english except those pet words which she is used to.Her name is CARMELLIA.She said me "what are you saying I dont understand you".She said that in a very rude an annoying way,after I have already given her the order.I said her that i want two sets of chicken pieces with two pieces each.One set spicy and the other non spicy....Well I had to explain my order again for which she said..."one by one...YOU TALK TOO MUCH"....This thing really pinched me that atleast you should respect your customers.How come she said her customer that you talk too much...Such a poor customer service.My order number was 97....After I got my order...it was two sets each having one chicken piece n one burger...Now i never ever mentioned burger...where did she get the idea that I wanted burger....when I showed her the Order she was very annoyed n changed the burger into the smallest wings she could ever replace with...ofcourse she wanted to serve the worst she could ever do....n when i said that cant i have a better piece for which she replied "that is what we have "in a very very rude way.N then she started taking order from the other customer,completely ignoring who Ever is there.......That is reducluse...I felt so upset That i didnt even talk to my husband about it and started to cry.He just couldnt understand what happened n then we packed it up in tissues n didnt feel like eating it.
made an order Jan. 15,2015 at Hamdan branch around 11:21pm...orders made before and after mine were already served so I approached a crew to follow up, she said to just wait till my number is called. My order # is 69 and are calling 92, so I came to ask again another Filipino crew, only to tell me another 10minutes I have to wait since the order was not relayed. I waited more than 20 mins and I guess 10minutes more is a stupid thing for me to do... it was 11:48pm then... the cashier then asked me if she can give back my money...it get into my nerves so i left after taking the receipt without the money due to frustration...it's not a matter of placing a cheap, single order...the manager was there but he didn't do anything
My wife went threw drive thru at the KFC located in Oakland Maryland 21550 the manager working (Chasity Hall) and my wife do not get along she told my wife she refused to serve her and that she would call the cops if my wife didn't leave the store we have a witness to this event and would like to have drastic matters taken on this so that No legal matter need to brought up... Thank You for your time..
I have been at KFC number H830015 in Visalia Ca several times at 12 lunch time and they never have their pot pies ready. Why have something on menu when it's never going to be ready. Cashier and mgr could careless of my complaint. Marie Calendars is wher I will be going to
I just bought. A box of chicken tenders when I order at the drive thru the guy took forever to understand what I’m ordering. Then I had to 20 minutes for my order he could of told it would take time to make. What a horrible place to go grt food . Super upset with the people servicing the location was on New Ave. and Valle y Blvld. Ca
I went to the local KFC to grab food for me and my family, when I asked for original fried chicken they told me they where not going to make any more and that I had to take what they had. This was not what I wanted so I left, not to mention that I over heard the manager talking to a customer about under cooked food.
I was disappoint by this and as I am a shadow shopper would have given them the lowest grade possible for this shop. If you don’t believe this have me shadow shop them through Trend Source which this the company that I work for out here. I am sorry to say but things have to change or you will loss business.
I was going to post this to the web i.e Facebook and other online places that for warn customer of bad places to eat. But thought that I would send you an email instead. best of luck and thank you for the years of good food, please fix our KFC it’s like a second home to me :'(
I visited the KFC drive thru which is only 4 min from my house. this is the third time I have been there and yet again very bad service. I had to repeat my order to the girl 3 times and when I went to collect it there was only 2 piece’s instead of 3 which corrected, then when I got home I was charged for beans but never received them the fries looked as if they had been chucked in the carrier instead of the containers and the whole meal was yet again cold so had to be warmed up in the oven which never tastes the same. I’ve tried phoning them but no-one ever answers the dame thing I will never visit there again I will continue to use our other local one called Favorite fried chicken. I have written on your customer reviews and told all how very poor the service is, perhaps you should retrain your staff or employ new ones.
I visited this KFC location yesterday 4/3 at 6pm. When it was my turn to get my food at the drive through window, the worker at the window placed my two orders in a small paper bag instead of a plastic bag and when handing it out of the window, the bag ripped and all food fell to the ground between the drive through window and my car. The girl at the window immedidatly slammed the window in my face and stood there for me to drive off and/or pick up my food from the ground. I did pick up the food from the ground and hand it to her through the window and informed I did not want that food after falling on the ground. She and the manager took the two boxes out of sight and came back in a couple of seconds which was obviously two soon for them to re make my food. After she came back to the window then with food in a plastic bag as it should have been from the beginning with a horrible attitutude as if i had done something to her. I asked for her manager, the manager came to the window and I informed that I did not want the food off of the ground and demanded my money back.
Again with a very nasty attitude she did give me back my money but there were no apologies or this entire episode. The thought of how the girl at the window just slammed the window after my food dropped to the ground makes me never want to patronize another KFC ever again. I thought when food drops it is the worker’s responsibility to come out and pick up the food off of the ground. After handing the food back she just threw the food to the garbage as is she was throwing a football. The same food she expected me to pick up from the ground and eat was just thrown to the garbage. I am so disappointed in this establishment and the way I was treated.
i was at the kalgoorlie kfc on the 29 of march i ordered a family feast waited 45 minutes for the order and upon returning home with the meal i noticed not only my chicken being raw but the whole box of chicken was raw as a qualified chef and mother i rang the store and asked to speak to the manager i was told to bring tchicken back which i did and by the time i arrived at the store it had closed i rang again the next day only to be told it was my problem and i should have taken the food back to the store the manager then told me tget a life and stop being so fussy needless to say i was not at all impressed with the service as that is a weekly treat for my family my children were very ups.
The place was a filthy mess and the rest room looked like a rest room in an old garage I have pics ordered 2 piece dinner white meat got a breast and a 1/4 of a wing the wing was one small bone with breading on it I ask the manager and he said it was a wing and walked away this place is a big mess with very small portions will never go back to that kfc ever and someone need to go look at that place and how filthy it is it is located at 4721 Morse Rd, Columbus · (614) 418-9104
I have just working for KFC, I have no training whatsoever which annoys me because I believe I am a hard worker and willing to learn. I am keeping making mistakes due to lack of proper training and I notice that managers and employees are getting annoyed with this but the management team say this is the only way I can learn. I am having low morale and confidence due to customers complaints about me but I do not want to quit because I need to support myself and for my family.
went to our local KFC Sunday March 30 2014 approx. 7 pm. Could not get product that I wished to purchase from your menu. Stated they only had a few items left that were available. They refused to make chicken breast original .The attitude from their staff was degrading. I ended up with the 20 piece boneless family dinner for $28.00+ the chicken was hard as a rock and may have been sitting for a long period of time. Threw out your product and made PB&J’s for my family dinner, not only was my family disappointed, I was out $28.00. I hope you can address this situation and tell that location that they need to be fair to the consumer. Thank you for your time in this matter.—Karen Greene (860) 370-9171
Each time I’ve gone to the KFC in Federal Way Washington (98063) I had surprising experiences. 1. Sunday Night at 8:20 pm, (2 months ago) I called to find out when they closed. I was told by a male voice “9 pm”, so I jumped in my car and arrived there at 14 minutes before 9 pm. I walked in and a woman standing close to a side door yelled out, “We are closed.” I could see all the food was taken down. I said I called and was told you were open until 9 pm. The manger (she said she was the manger -I asked her name and she said Bonnie) said, we close early most nights.
A young man came out of the back and said, “He did call, and I told him we were open until 9.” The manger, who was clearly up set with me, as she shook her head, said, “ok, just this one time.” So, I went to the counter, ask for this, then that, but there were out of everything…eventually I realized there was no food to buy. So I left.
Recently, last Friday night I went in around about 7:10 pm. I asked if they had any chicken pot pies, they said they no, then I asked if they had any Mac and cheese, there was a long pause and I could hear the young man arguing saying, we need more. He said, it will take a few minutes that he was out. I ask if I could get 3 piece which he said, “yes.” I went to the drive through window and bought the 3 pieces of chicken and ask him, “what is up with this place man? you guys are always out and seems really stress out in there…” He said we are always under staffed, Bonnie runs this place her way. I said, “they are advertising the chicken pot pies; I drove all the way here for those, my kids want them and I do too,” He said yea, she only lets us make a certain amount when those are sold out we don’t heat anymore — he mentioned how embarrassed he is all the time having to turn people away and it was the manger, she just doesn’t care, she hates this place.
WHen I got home the 3 pieces of chicken were torn up -was sure but looked like someone took a small bite out of one – it smelled weird- I just threw it away.
Each time I’ve gone there – when I go in side you can see it not very clean in the kitchen area and they are always out of something, I never gone there once when they had want I originally went there to buy.
It is a shame – that KFC is a joke – too bad – I tried to get a hold of Harman Management group but no response from them -left several calls – I don’t know who to complain about – note, this is the KFC right off I-5, there is another one – which I am going to check out – but this one (98063 off 348th street exit off I-5 is a joke)
whether anyone care corporate wise – I don’t know but you are killing the brand in Federal way Washington – I’ll never go there again- just glad I threw away the chicken – given at least I able to write a complaint – no telling what might of happened if I ate the chicken the other night
Average joe consumer – oh yea, a few friends had similar experiences with this KFC – note, I am guessing via big bags of food leaving before I walked in – via giving what is left and closing early – so I will with hold what clearly appeared as giving away food in conjunction with closing early –
We have lived in the area near the subject store for 10 years, and we have freqented the restaurant many times. A couple of years ago we were visiting the restaurant and Thought the tables were not clean, the floor was not clean (trash everywhere) knapkins, straws, straw paper some scraps of food, etc. I ask to speak to who ever was in charge. I pointed out the issues and suggested that they improve the situation. we were there about another 30 minutes, but there was no attempt during this time to make any corrections. We went back about a week later and it was exactly the same way, my wife and I discussed it and decided to stop using the restaurant.
Until 3-23-2014, we had not been in this restarurant for approximately 2 years. On this day we decided to check and see if there had been any change, much to our dismay. We placed our order and proceed to the drink machine. I had a small cup and filled it. I reached for a lid in the holder hanging on the wall next to the counter. there were no small lids in the holder (2 empty positions), noticed that there were at least10 small lids laying on the floor along with at least 6 straws and straw wrappers. There was other trash laying all over the restaurant. I ask the attendent at the counter for a lid, and also told him that the holder was empty and that the lids were laying on the floor. He got me a lid and didnt say anything else, just turned around and walked away without even looking over the counter to check the situation.
Next we selected one of the only 3 clean table in the place (at least we though), when we were seated we touched the table and it felt very sticky, you could hardly drag a knapkin accross the table it was so sticky. So we hand checked the other two “clean” tables and they were the same way, we really did not want to sit there but we wanted to eat the food we had just purchased in the restaurant because we weren’t going home right away. We were in the restaurant about an additional 45 minutes after the counter attendendant was told about the lids, i made it a point to check before we left and the lids and trash wer still on the floor and the lid holders were still empty.
Also, when we did decide to leave we took our trash to one of the trash bins and found that it was actually overflowing, we checked the other two bins and they were the same way. It was apparent that no one in the place really cared about the situation. If it were my restaurant I would have fired everyone on the spot for not taking care of the facilities and supplies. it was not a case of being to busy to take care of things, when we got there there were only two tables occupied, with only two other groups of 2 and 3 people in the groups. so there was plenty of time to manage the situation.
Prior to any of the abovwe, as we approached the entrance which is recessed under a room, we noticed that the entire area was wet with standing water, which had to be coming from a leak in the roof, probably from an earlier snow. the side walks and drive were all dry adjacent to the wet area, so it had to be leaking from the roof. As we stepped in through the door and walked up to the counter we both felt uneasy because of the our wet shoes and both slipped a little, until we got to the rug mat in from of the counter.
We have decided to boycott this restaurant again, because it appears the over the last couple of years there is no one monitoring the cleanlessness or the maintanence of the restaurant. We really like the KFC/Long John Silver food experience, however we will not be going back to this restaurant, even though it is only about a mile from our house and eat out a lot, we will be searching out restaurants that do care. Thank you for taking care of this situation, so we may feel like going back to your restaruant.
Two weeks ago i went with my family to eat at KFC in Blantyre , Malawi.. We ordered chicken, burgers and wings. In the night all the family members started vomiting had severe stomach pains and diarrhea. The next day we went to the hospital and we were diagnosed with food poisoning. On Saturday 22 March 2014 we again went to KFC and the same thing happened. How can a franchise like KFC not have hygiene standards. It is now scary to eat at KFC. The food poisoning has made us so sick and weak. Something has to be done. The whole of Sunday we were sick in bed and even today we are so sick and weak.
I went to the KFC in Elyria Ohio Sunday. The staff was standing around and I had to wait for several minutes before I was greeted and waited on. I got my food and it was very greasy and tasted bad. The mash potatoes where awful. I went to wash my hands and the bathroom was filthy. When I looked behind the counter the area was very dirty. The area under the back counter was very nasty. I will never go in here again. Needs shut down redone and opened with a new staff and a CLEAN store.
On Friday the 14th of March I visited your KFC restaurant in Monaghan town with my daughter at apporximately 7pm to purchase a family meal. When i entered the restaurant it was totally empty excluding the two members of staff, which after my experience I can understand why. I was served by what only could be described as a rude employee. Who barked at us “wot u want” we ordered a family meal to take away,on return to our car my daughter took fries out of the bag they were cold. I returned to the restaurant and complained about the fries when I checked on the chicken it was also cold when i told the assistant he said there was nothing he could do about it. He was not at all pleasant about it, I asked for my money back and left the restaurant. I am a cook by trade and understand hot hold regulations but there is no excuse for bad manners or cold food! I will not be using your Monaghan store again.
On Friday, March 14, 2014 my fiancée and I went to Long John’s Silvers on East Jackson Road in Macomb,Il for lunch. Our fish and hush puppies were very greasy, In fact the grease was dripping from the fish, and the hush puppies were grease soaked, I threw them in the garbage. and the French fries were cold and limp. We have eaten there several times in the past and was very satisfied with the food. We were very disappointed with the food there. Of course we won’t be going back there for lunch again. We will go to Pekin or Springfield when we want fish again.
I want it known that there was a line going in the drive thru. I ordered my meal of T4 and 2 chicken little. The line moved well considering the volume of traffic. I got my drink and my order. I went thru drive thru and opened my bag of food. The taco’s were not even wrapped. There was zero chicken little in the bag. I could not believe anybody would hand out food without putting it into a wrapper. I had to get out of my car and go inside. I asked to speak to a manager. I talked to a Ms. Knight. She was working the drive thru window and handed me my food.
I asked her did she even look into the bag to double check before handing it to me. She said she was to busy to check every order. She asked me if I want them to fix it again and I said no . I felt that if it was a bother to even wrap up the food why would I chance on it happening again. I thought managers set the standard that everybody followed. It took some time for me to get a refund to my credit card. She never said I am sorry or nothing like this happens a lot I guess. Nobody is perfect but to send food out laying on top of the wrapper is not good for business and sooner or later it will cost more costumers.
I am allowed 30 minutes for lunch. In the past I have had to wait in drive-thru for over 20 minutes to get food. Today I actually go in. One girl waiting on people during lunch rush. 3 employees outside smoking. One had her kids there and left them unattended. One being an infant in a baby seat. Manager finally came in, took my order and put my food down to cook. 25 minutes later, I had to ask for my food. She said oh yea. Grabbed it and now I was 2 minutes late for work. Might not be much but I am a sticklar for being on time.
Employees are very dirty and unprofessional. Needless to say I will no be back to this KFC that is located in Osage Beach, MO Very poor work ethics. There were even a couple of guys talking about it and one let me go in front of him because he was just getting a soda. As a former resturant owner, I would be ashamed to say I work for this paticular store. Move way to slow when people are on a luch break. They need to learn elite customer service. Out of a 1-10 point system, I would give this store a -5. On second thought as a former owner I would not hire such inadequate people. I would be very embarrassed to have this staff.
I picked up two of your 9 pc family feast last Sunday and I have to say I ordered the Original like I have all my life. This chicken was terrible. The coating was tasteless and was definitely not the Recipe we all have grown to love. I can’t see you staying in business as I don’t intend to purchase anything from a KFC. To bad it was once so good.
First. The food was subpar. The table was dirty and place was empty so no excuse. Third the tray our food was on was simply put gross. There was dried food and not just a little bit but a lot. We go there about once every two weeks. But after that it may be hard to go back. The date was march nineth at approximately two pm. Thank you for your time.
The KFC chicken I purchased on my last two visits to the Riverdale, Ga. KFC has been very dark and hard. I purchased the extra crispy, but never expected to receive extra burnt. I have purchased from this location for as long as it has been there and have always received excellant properly cooked chicken until my last two visits. I thought the first time well they just have a new employee, but after getting this last batch it is obivious that the vats are not being cleaned properly. Flakes of burnt crush seem to sprinkle the chicken. Either they are not straining the grease before using it again the next day or changing it out when they should. Plus are their timmers broke? The chicken has a dark look to it, hard and has a burnt ordor and taste. I said something to the manager about this problem the first time it happened, but nothing was ever done to correct the problem. This is the closest KFC to me and so I am hoping someone listens and cleans out the bad employees that just don’t care what kind of product they are serving to the public. Ticket numbers: #2647 02/22/2014 and #4436 03/11/2014. Your help would be appreciated in this matter. M.W.
Worst service ever. We attempted to order. Potato wedges, no wedges. We attempted to order pot pies, no pot pies. We attempted to order Mac & cheese no Mac & cheese. The staff apologized, however, it did not end there we have been in line at the drive thru for 28 minutes and we are still not to the pick up window. Sad to say but the drive thru lane is narrow and you cannot easily remove yourself from it. My time is valuable as is yours.
On Sunday afternoon, 2nd March 2014 i went to Cresta KFC at Cresta Mall and ordered a 15 piece bucket and two coleslaw”s. It was a take away. I was requested to wait 18 minutes because they were still cooking the chicken, which I did. i took my order and drove home and when i sat down with my family to enjoy supper I noticed that from the 15 pieces bucket i had purchased, none where drumsticks.
My three boxes of 5 pieces each were packed with 1 side breast and 4 small pieces of chicken. why did they even bother to put all those small pieces in three boxes because all those little pieces would have fitted in one box. Furthermore as we tasted the chicken, it resembled nothing of the original KFC taste one is used to when you buy chicken from KFC. It was totally blend.
I was not impressed at all and I did not feel like wasting my money and driving back to that KFC to complain. I threw the chicken in my dogs feeding bowls and even my dogs pulled their noses at it. I mean what KFC chicken can taste so bad that even dogs wont eat, besides who purchases a 15 piece bucket and gets no drumsticks at all. who pays that amount R212-00 for tasteless scrimpy chicken wings and reject pieces.
Since when does KFC taste like nothing, not even chicken boil in salt water tastes like what i was sold on Sunday. All they needed to do was inform me that they had run out of chicken and let me decide if I wanted to buy the off cuts they sent me home with. KFC has just lost a very loyal client. i am disgusted to say the leas.
I went to KFC/Taco Bell in Exton, PA, after I got off of work. I am also in the food service industry, a server at a popular steakhouse. And I usually love Taco Bell. I got there at 10:15, after leaving my work starving! I sat for 15 mins for my order and one guy in front of me. I was served at 10:31. That would’ve been fine, but I get home, the bag two chicken soft tacos were in was so greasy it soaked through the paper that wraps the taco. I asked for extra sour cream on both, and paid for it (pic incl) and there was hardly any on either taco!! (Pic included). It’s the worst experience I’ve ever had at any Taco Bell, ever. Couldn’t even eat the second one, made me sick.
On April 18, 2013, we came to eat at the KFC on Brentwood Drive, Columbus, IN. Anxious to try the new boneless white chicken we ordered the 2 piece boneless meal which included the chicken, mashed potatoes and gravy, and a biscuit and drink for a total of $10.68. This meal was undoubtedly the worst we’ve ever had. The so called boneless “white” meal was not at all ” all white”. It had lots of dark meat in the pieces and was mushy and not the least bit crisp. The potatoes had a strange taste to them (we usually enjoy the potatoes and gravy very much). The gravy was even a little watery. The biscuit and drinks of course were okay. But, again the chicken was soooooo disappointing and so we ended up just throwing it in the trash along with the potatoes. I considered just forgetting about it but then decided that was the wrong way to go. Thus, this e-mail complaint. If you are calling it “white meat”, you should reassess and having it mushy and not crisp is a definite mistake. I don’t understand how you can mess up mashed potatoes but these sure were. Bottom line, we didn’t a decent meal we just paid $10.68 for 2 biscuits and 2 cokes. Asking that you consider reimbursing us $10.68 for the cost of our meal. Thanks for your consideration. Also, we will not go there again unless there is some assurance that things have changed.
i entered the store at 8;15. there were three people at the one register that was open. I STOOD IN LINE for 35 minutes before they took my order.I know this was real stupid but—- I placed my order which was special 6 piece leg and thigh 2potatoes 2 slaw. by now my wife had called inside to see if i was ok. after i paid they informed me that they did not have any slaw. I asked for my money back. then the manager told cashier to go get slaw from somewhere. when i went in at 8;15 all the trays were cleaned out like they were closed already I informed the manager that i would complain to corporate about this and she said this was the way they scheduled things
Dear KFC, I have been to your business 4 times recently. Your chicken is so salty that my entire family has thrown it out all 4 times. I kept going back and I complained to the employees about the salty chicken and each time they assured me I would now recieve a normal batch. Wasted my money and didnt get to feed my family. I have made the last mistake with purchasing your food. We now go to Church’s chicken.
Four of us tried your new boneless chicken this past Thursday, May 2, 2003, at the Muscatine, Iowa Restaurant . We were all disappointed-the regular recipe which it features certainly had too much pepper in it. It was almost not edible. I don’t know if the restaurant makes up the recipe or if it is supplied to them. We will not be purchasing it again.
Store #j625009 in irving texas we went through the drive through and ordered our food. We were told it would be 15 min so we decided to go inside we stood in line for 15 min.we ordered a buy one get one free boneless chicken meal with a coupon. A trainee took our order i asked for an upsize on my drink.outside the sign said 20cents more. He ended up costing over a dollar it took another 15 minutes to get the food and most of it was cold .i have never had this this problem there before .
Last night I consumed the Ultimate Zinger Box, I later became so sick I had to take the day off work and go to the doctor. The doctor said it was Food Poisoning. The cost of medication so far is $27.00.
I would really like someone to call me about my complaint i sent my son to the kimball tn kfc they said they had to cook chicken and would bring it out it 45 min to get order after i called no one anwered the phone i had to get him to take his phone in the reataurant for me to speak to someone they were rude said they were busy never apologetic it is rideiculous service i would really like someonme to call me at 605-3585
I was at the restaurant this evening 5/2/2013 around 7:30 pm, with my mom and toddler. So after I order my food I began to wait for it, it took a few mintues. So after waiting and watching the employee do basically nothing. I decided to ask the young man what I was waiting for. I got no response. So I asked again, and he was really rude. And told me dont ask him anything because he dont take orders. So the young lady that took my order came over and informed me that I was waiting on the shrimps. I said ok, how long. Before she could answer the young man came over to us with the shrimps in his hand in a colander. He asked me if the shrimp look done to me. I jumped back and so did the young lady cause we thought he was about to throw them on me.
I feared for my life and the safety of my mom and my child. I asked to speak with a manager. He came and was unable to defuse to situation, so I called the police. As I waited from the police the employee contiued to yell and use profanity, so for my family and my safety we decided to wait in the car. After the police arrived they talked with myself as well as the employee, who by this time has changed out of his uniform into his street clothes. They informed me that basically it was nothing they could do, no one was phycially harmed. I should call corperate to make a complaint. I need something done about this immediately. I will not return to the location or any other location until I see the I can be respected as a valued customer. I would like to be contacted by someone to inform me of the actions that have be taken if any. If I hear nothing I know I have to go a step further.
Place my order for 12 tenders and was told to pull to side door, they were dropping some fresh tenders. Stated it would be about 5-7 minutes. This was at 3:57 pm on May 1, 2013, I waited until 4:22pm and called inside from my cell phone and was told they were on their way out to my automobile. At 4:53 pm, I entered t he store and asked if my order was ready yet, and was told, “Yes”. This was a ridiculous situation, and I feel that I will never return to that store. The service was terrible.
First off, I do not make complaints about service, BUT in this instance I am making this complaint for the reason it isn’t the first time this has happened to me. It is the 3rd!
I or in this last instance someone went for me. We both ordered the same item, and got two totally different orders. Neither being the order placed.
This location needs some training in the worst way! Service is extremely slow, and incorrect as much as it is right.
April 24 13′ I took my pregnet wife and I out on a date. Dinner and a movie, she was craveing KFC’s mash potatoes . We went their and ordered 8 pc boneless chicken, 2 sides, wings and a drink. Waited patiently 10 min for hot white meat and cold dark. Heres were the problem comes in, I found a pieces of what looked like to me, my wife, and the ladies behind the counter to be a scrubby pad ( brillo pad) for cleaning.I asked what it was and why it was in my food and if the rest of my chicken was still good to eat.her response was “I dont know”.
I asked what she can do about it like a refund and i was told she cant do nothing about it and would have to talk to the district manager Stan who runs the rice lake Wisconsin division . What, to get my 30 bucks back for chicken I had to throw out. Im talking to him tomorrow Friday the 25 th to resolve this and if my refund Plus this stupid effort to right the right I will have to take further actions. Thank you for your time
Within the past 2 hours my husband and I went to the KFC on Mechanicsville Turnpike in Mechanicsville, VA to order and eat our dinner. My husband uses a walker and we do not go out often to eat because with his second condition of Parkinsons he feels embarssed with his shaking. Today was a good day and we decided to have a treat. Well my experience was certainly not a treat. Went up to the counter and told the clerk that the order was for there. I wanted a 3 piece dark meat with mashed potatoes and cole slaw and before I could go any further she was busy in conversation with another clerk behind me about someone in the back. Then she ask what sides I wanted.
I repeated myself and proceeded to order a 6 piece chick strip meal with the same sides. She ask about drinks, I asked what sizes they come in and she said the meals come with a medium.. I sais fine and then she gave me my total – well over $18.00. I ask how with $6.39 for the dark meat meal and $6.59 for the strips etc. She informed me the strip meal was $8.59. No where on the menu board did I see that but okay. Still should not have come to over $18. Then I was told drinks were on $1.00 each while another girl in the background was shaking her head no, they were only $.20 each. By this time there were at least 5 clerks milling around – I guess making sure I did’t do anything. I’m 74, I certainly could not have done anything but I did cancel my drinks and changed my order to go.
Then a gentleman came out from in back and ask the girl what she needed. She said to take the drinks off. He did. Never acknowledged I was there or there may be a problem or ask if something was wrong. Not even a Good Afternoon. They gave me my bag and I ask if all was in there and was assured yes. I told them I do not want to come back up so it better be. By the time we got to the car, the one clerk came out waving a bag. And I said to her oh you did forget something. She gave me a smirk (not a smile) and said no they only gave me 3 strips instead of 6. I told her I was coming home and writing a complaint.
There is too much talking and not enough customer service, learning menu, etc. Again she smirked and went inside. You know the old saying if something is good maybe 5 to 10 people will hear about it and if something is bad many many more hear about it. I hope you can do something about this. Training, menu and price learing and manager education on what to do if a customer is not satisfied besides ignoring the problem by ignoring the customer.
This store is a couple blocks from my house so after several bad experiances I have continued to try and find a good one. This time is the last i will ever go back. I will now be going down the street to Poppeys atleast there they get your order right and treat you good. I stopped in at 9pm on 4/11 to get a 6 piece strips and a swirl. I was told to wait they would be right with me in drive thru. 4 minutes later as the 3rd car pulled up behind me someone came on and rudely took my order.
They told me if i wanted that then i would have to wait 5 minutes…i agreed. I pulled behind the vehicle at the window and waited 5 minutes before they drove offi checked the time because this has happened before and did again this time. I was asked what my order was and when i answered was told…”Oh yeah thats yours…gonna be atleast 7 to 10 minutes before thats ready do you want your swirl while you wait? r do you just want to forget it?”
No I wanted my order is what i wanted and didnt want to wait another 7 to 10 minutes. After all the other times of paying for an order and coming home and its half there or waiting for way longer then someone should with out even being comped a soda or saying sorry it took so long. I will never go back in or thru this store again. The others I go to when i travel out of town i will continue to go to but I will make sure none of my friends or family eat at the one on Vasco in Livermore again.
We go to KFC in queanbeyan NSW Australia as our choice of take away and two nights in a row we had issues the first night it was 8:30 and they had run out of chicken except nuggets and popcorn chicken to me that is not good enough. The next night we went to the same store And there was no burger buns. We went again tonight April 1st and went through drive through I was served by 3 people at the same time all asking the same things. I had to ask twice to be served by only one person as I could not understand what was being asked.
This than resulted in the staff getting my order wrong thankfully I had checked while still at the window and the staff after a grunt or to changed the food that was served. We saw the manager standing out the front of the store having a smoke as we drove up to the store. I doubt the service would have been any better if she had been in the store as I have been there while the staff have been joking and swearing with the manager joining in on many occasions before
I believe that something needs to change within the management of this store as the staff do not seem to have any discipline or respect for their customers. If something is not done about this store I will no longer be going there and I am sure there are a lot of other people that feel this way as I have spoken to many friends and family about this and they all seem to agree.
Until recently, I was an employee at KFC in Big Stone Gap, Virginia. While I was there a suffered through the worst working experience of my life under the management of Cathy Ryan. She should not be allowed to be a manager and if any managers above her were aware of some of her actions I’m sure she would have been relieved long ago.
There’s a long list, so I’m not exactly sure where to start so I’ll just start with the reason I quit. She threated to write me up for refusing to serve people with lettuce that was three weeks out of date, telling me that if I didn’t put it on there that it was a refusal to do my job. She wrote me up once for using my cell phone while I was breaking down boxes, even though I did not even own a cell phone at the time and when I told her that she told me that I was “talking back to her” and that if I didn’t stop that she would write me up again.
Once, when we were going to be having an inspection the next day, she had me combine all of the out of date white meat and dark meat together and put them all in one box. She then had me go outside and pull all of the stickers out of the combination boxes that were still in date and put them overtop of the stickers of the boxes that were out of date so she wouldn’t get in trouble for having severely out of date chicken. When I was making coleslaw one time, she told me to use my bare hands to mix it up because it was a waste to use a pair of gloves every time I made coleslaw. I’ve watched her on multiple occasions pick up old, nasty food off of the floor and throw it away; then, without washing her hands, go and “count” chicken on trays, making sure to touch every single piece as she counts them.
Our schedule would end on Sundays and the new schedule would not be made until Wednesdays and if you called to ask her when you worked, you had to suffer through her telling you that everyone in the world had been interrupting her all day long for their schedule and that she was tired of it. Even though she won’t just make the schedule ahead of time so that we don’t have to call her. She neglected to put my name on the schedule for a month straight and when I reminded her to add me to it, she would schedule me two, sometimes three days a week if I was lucky. When I asked her if I could work dayshift to make up the hours, she would get mad and tell me that if the man hours were up for that week that she would be talking to me about it because “it was my fault.”
She refuses to let people change shifts, even if both people agree on it and it won’t affect the schedule whatsoever except for the two people trading shifts. This woman is the most horrible person that I have ever had to work under and any other person who has ever worked there will tell you the exact same thing. If KFC cares about its employees any at all then they should look into this woman and do something about it.
I visited the KFC northland today, I asked for 8 chicken thighs. I was told I can’t have it because KFC needed to keep some for other customers!!!! What kind of policy is this! I’m paying for these items so I believe I can ask which part of the chicken I want!
Isn’t the customer KING! I was told by the staff I can have only 2 thighs then she went to ask her manager and he said I could have 3 thighs out of the 8!!!!KFC, you might need to get your staff to review their CUSTOMER Service responses!
Because telling the customer in front of you that you can’t offer them something because you have to keep it for other customers!!! Seriously!!! The assistant manager clint Wilson was not very friendly neither , what’s with the whatever you say attitude!!!
I must advise you of two of the most gross events that I have witnessed in thirty years of visiting food establishments. I am currently sat in kfc green plaza in Alexandria, Egypt, where ac member of staff has just used the brush that he was sweeping the floor with to then sweep down a table top. He then pulled a dirty cloth from his pocket to wipe the tabletop.
After this he used the same cloth to wipe a tray. Another member of staff took this that and placed food upon it. If I was you I would check my insurance for cover against lawsuits for food poisoning. I can guarantee that someone will become very I’ll if this practice continues.
I went to the KFC on York Rd in Towson, Md. Went through drive thru paid and was told to pull into parking lot while they made my chicken. The restaurant then caught on fire and I never received my chicken. While that may seem insignificant to KFC (as I reported it to their customer service website and never heard back) I believe I should get my money back. That money is important. I understand there was a challenge that day, but I expected a response. I will not return until this is taken care of and I will tell everyone I know.
The Kentucky Fried Chicken location on 65 Highway Sedalia, Missouri 65301 is very poorly run. Every time that I have stopped ( almost every Saturday evening ), there are several unprofessional young staff members. They do not seem to have any idea what they are doing, i.e. at the front register is unattended; it is impossible to order off of the menu (when trying to place an order, after a long wait for staff to come take the order, the answer is always “We don’t have that item ready tonight if you would like to order that you need to call ahead at least 20 minutes”). Tonight 01/18/2013 a customer had taken the time to call ahead for a large order, and he had to stand and wait for at least 45 minutes, because he was repeatedly told by at least 3 staff members that they hadn’t received the message that he had placed an order ( The entire staff stays out of sight behind the counter, at least they should be able to answer the phone and have orders ready, but this team is hopeless! Also, it seems futile to call ahead for a Chicken fried steak, or a pot pie, as the message would not be relayed appropriately!) The staff obviously feels that the poorly stocked buffet is all that they are responsible for (in what other resteraunt would you place an order off the menu and be informed that the item is not available!)
Also, many times there is very limited amount on the buffet, and the selection is obviously been sitting too long, i.e, the chicken is soggy, the biscuits are hard, etc. It is obvious that KFC does not care whether they continue to have customers come into the Sedalia, Missouri location! Truly it is amazing that anyone continues to stop at and place orders for food at the Sedalia, Missouri KFC, it would require a great love of fried chicken or the ability to overlook a terrible group of employees who are obviously only present for the pay, and have not been trained to provide even tolerable customer service. Also, the bathroom is filthy and the toilet seat is too small for the toilet! Management please visit and correct this situation!
On the 19th of January 2013
At bently bridge KFC wednesfield
We ordered at a drive through was asked to wait in a bay
As they was awaiting on fries.
We was waiting 10mins in a bay and another car pulled up
Next to us they waiting 5mins their food arrived
We waiting a further 10nins before my sister sally flavin
Went in and asked we’re our food was.
When the food did arrive we was short of gravy and popcorn chicken
This resulted in a further 10mins of our time waiting on food we was appalled with this as my sister sally flavin works in a macdonalds restaurant as he knows this waiting time is unacceptable
Especially when all we was waiting on was fries they said.
This is ridiculous service at such a high rates company we are appuled with this service and would kindly appreciate a reply at this email.
My family and i went to KFC for dinner in Balch Springs Texas on a Wednesday night we ordered a two piece dinner all white the chicken was so dried out you could’nt eat it. We also ordered three chicken fried steak dinners and two chicken sandwiches. we stood there an waited at least fifteen minutes to place are order and when we finally get up there they decided to change there money drawers out wich took another ten minutes or better. It took at least twenty to twenty five minutes to get ate food after we ordered. Went to get silverware and condments and there were none it took another ten minutes to get them buy time everyone got the crappy food was cold. So we finally went to the counter to ask for a manager and was told there wasn’t one there so we left. Called the next day to to a man named Saul said was the manger he said i could come back with my family at anytime and he would replace the order so we went and he refused to replace it because it was not a wednesday I asked him the day i talked to him and he said any day . So my family an i have never gotten are food yet.
I visited this KFC store #j235014 after work at 325 Boston Ave Bridgeport CT. The employees were very disrecpectful and uncaring and rude to customers. What I saw was that customers were begging them to work. Within 10 minutes at the store I saw four argruments with customers at the time especially the employee named “Shanece”. She was very rude, unconcerned to the needs of the customers. She had no customer service manners at all. She was rolling her eyes whenever someone would ask her for something.
I don’t think the Colonel started it this way or else they would not have a job today. I hope the district manager get this message and really retrain those girls who worked there at 6:40 January 09, 2013 and talk to them. They need better customer service training. I decided to buy a bucket of 8 pieces chicken and found out there were only 7 pieces in the bucket. They were argruing with customers so much that they could nto count properly. Since I live far away fromt he store I could not go back and complain. I would like headquarters and the district manager to know this. For sure I will not go back there again
I just sent a complaint about the ridiculous sandwiches I receieved from your company. Twice. Anyway, I am sure someone has read it and I would like to give you my address so that you can send me my money back. I would appreciate my money back as I threw away both disgusting sandwiches. I think I at least deserve some kind of compensation. Otherwise, I will never return and I will advise many others not to. And simply telling my story will be more than enough for the people I know. Word of mouth is the harshest advertising around. Maybe you guys should treat your customers better and have a little more pride in the product that you produce and hand to your customers on a day to day basis.
At 6;37 ,1/8/13 we ate at the KFC in Durant Ok, 74701. We ordered 4 chicken littles and a medium fries(what you call) fries. As the young man was filling our order ,He put the dreges of fries in the container. I said that we would like fresh ones. No problem. After 12 min. he came with our potatoes. I put half for my wife and half for me. My wife said her fries were hard and cold, mine were hot. The clerk put fresh fries on top of the order that I refused. I went back up to the counter and told him what he had done. He said sorry as he turned around and went to te back. I did not complain that the buns were stone cold. Worst time at KFC. Might be my last Charged 3.49 plus tax for potatoes which should been trashed. Called the store this afternoon. asked for Mgr. Shift Person would not let me talk to the Store Mgr. Said It would not happen again. Did not give me any satisfaction. Did not think this is the way to build up return business. Lose a good customer for a half order of stone cold cold fries. Any other place that I know of would have. %80-937-4809. Mgr too busy to handle a complaint. Have to remember to tell my friends about my experience at KFC Durant.
I went into the high street Leicester uk branch of KFC, and asked if they served halal meat? As i heard that certain kfc resturants are serving halal, The staff member informed myself that yes they did, I was horrified beyond words, I asked if there were a choice of halal or non halal? The staff member informed myself that no its all halal in this branch, as she turned her head and shrugged her shoulders, is this true? If so, how many weeks/months/ years has this been been the case? If this is the case I have eaten halal and had no idea I was eating it, as KFC did not advertise the fact, I am very unhappy by this, it’s not a matter of taste! halal tastes the same as humanely killed meat. it’s also a matter of principle, it’s also a matter of animal welfare. I will be seeking advice as to where I stand on this matter. If people eat halal that is their choice, is it fair that people are eating halal without their knowledge ? I think not, it is out of order. Regards ( not kind! ) mr J Flude.
I went to KFC today, 3 Jan 13 at 10:43 a.m. I was charged $21.99 for a 16 piece bucket of chicken then 2 dollars was added for 8 pieces of dark meat and 2 dollars for 8 pieces of white meat, why am i being charged 4 dollars extra?
We have got carry out on 2 ocassions and the rolls where so hard you could not eat them. I filed a complaint after the first time and nothing happened. So I guess I need to go on facebook and other places and tell everyone I know how crappy the food was and the company doesnt care…
today I had the first terrible experience with KFC, junction branch, which totally break the trust with your stuff. I couldn’t believe myself when arrived home opening the order in front of my guest to found less amount of chicken pieces to what I ordered?
I visited KFC junction branch around 1:30pm today 31st December 2012, I ordered bucket 21 pcs together with other items for takeaway, I only found 17 pcs were placed in the bucket by your employee name “ Pascha”. I immediate came back to the branch and report the case which she denied and also your supervisor. They were even willing to listen to my complain or trying to accommodate the problem. How could the remaining 5 pcs disappear? This is an outrage to any customer who comes to KFC to be cheated that way!!
I’ve never had any such complain with any of your KFC branches earlier since your started operating in Nairobi. Therefore, I am requesting to investigate this case and look to the security camera records to count how many pieces your employee had put in the bucket
Dear All, I am the owner of 4×4 Cafe, a newly established coffee Shop, in the city of Shiekh Zaied, Giza, Egypt. My store is still under construction, and it is located on the ground floor of Hyper One Supermarket right underneath one of KFC Branches that is located on the first floor of the same building.
Unfortunately, the floor of your store is heavily leaking in many places which causes water to drop on my new under construction location which prevents me from installing my sheet-rock (gypsum board) fall ceiling ?? and hence delaying my work progress and postponing my opening date to an undefined time ??!! … As an Egyptian/American citizen, I deeply believe that KFC keeps a very healthy relationship with its neighbors …
I had contacted the area manager for that location as well as made a walk-through with representatives from your engineering department; the result of which is the very fact that KFC floor must be replaced and properly insulated before re-installing new floor drains and tiles .. and this is the ONLY solution to prevent and eliminate the current leakage problem ..
Please, I need your support for my case by ordering the replacement of such floor in a timely fashion as I can not open my new business branch … Your area manager told me that he can not stop his operation even for one hour ??!!! which is something I could not believe and consequently I am writing to you …
I have been to the King, North Carolina Kentucky Fried Chicken on many occasions and they never have grilled chicken, or sometimes original chicken breasts, or they have no corn on the cob. Isn’t this the main menu items that KFC is built upon? It’s like McDonald’s being out of Big Macs. My sons has always enjoyed the mashed, potatoes, corn, green beans and chicken at KFC, but this branch never has the main menu items available.
Dear sir or madam I would like to make a complaint about the food and service at your aintree retail park fast food outlet . I purchased a chicken fillet wrap which i’ve had before . on this occassion .I would not have givenit to my dog . when i took it back i was given a refund at which time your male member of staff litrally threw the money at me. I will never again purchase any food from your fast food outlet again
Every time i have went to the napoleon Ohio kfc i have either had to wait a long time for my order because they are out of chicken and need to make more or they don’t have any chicken and won’t make any more if its close to closing. there always wanting to give me 10% off for my inconvenience or give me something else.
but all i want is my order correct and in a reasonable time, i don’t think that’s to much to ask . the food is great but i absolutly hate going there, I might as well send in a kfc australia complaint, maybe that will get answered sooner!
I went to kfc in airport mall belhar on 22/12/2012 after standing inline 20min becoze only 1 casher was serving I finily got helped I placed my order foe 12 zinger wings after about 40min I asked the casher how long will it stil take he told me 10 more minuts after about 20min I asked wats happening with my order he told 2 more minuts I was already upset at that time and told him to cancell the whole order and give my money back becoze its redicules to wait more than an hour for only 12 wings
I decided after 9 months to go back to KFC to purchase dinner as this is what my family had requested. I was at the store located at 499 Dundas st in cambridge, on on Friday Dec 14 at 6:40 pm. The line was very, very long but that was ok as it appeared lots of people had the same idea as I had. While waiting to place my order the manager on duty seemed very frustrated and overwhelemed by the number of customers. She was very loud and yelling at several staff members. She mainly picked on one guy, I am unsure of his name but I think he makes the chicken, he has tattoos on his arms she was yelling at him loud enough for the customers waiting to all hear the conversation. This contiued for about 10 mins. Several customers talked about how this was wrong but nobody said anything until I asked to speak to the manager. I told her her behaviour was unacceptable and inappropriate and she should have spokened to him in private and out of earshot of everyone. While talking to her she kept cutting me off which then upset me so I yelled at her as as she had at the employee. I advised her to say sorry to this guy but she did not. I asked her if she felt good about our talk as I am sure she did not but told her this is how that guy would be feeling. The customers waiting to get their orders and to plae their orders agreed with me that what she did was wrong and they were glad I called her out on it. I will not be visting this location again because of the manager Rose. I will be sure to tell my store to anyone who is willing to listen.
I am currently an 16 year old employee of a KFC have been for about 2 or 3 months. Right after I was hired another girl was hired who had the last same 4 digits of our social security numbers. All of the managers have told me that it would be fixed as soon as possible; that was over a month ago. I have worked for 2 pay periods and still not received a check because they have failed to clock me in and out, also not giving me a break and keeping me after 11 on school nights. The head manager at the KFC I work with is not manager material, I don’t feel she is doing her job.
I have been into a KFC at Tamworth, on two occasions now and both times the restaurant was filthy. There was bits of food strewn across the floor. Nearly every table is dirty. the girl sweeping up we witnessed didn’t even sweep properly leaving food remnants behind with her lack of bothering to do her job properly. Items left were a whole chicken bone. a cluster of squashed chips. straws. and on the second occasion there was even a whole sweetcorn left on the floor. I was so disgusted at the second time of being there and seeing the state that I have a number of pictures on my phone that I have taken as evidence . These pictures also show how all the tables are empty of people, as no one hardly was ordering due to them running out of chicken. Every bin was over flowing. Not 1 table was cleaned to any kind of standard. Half eaten meals were left lying around the restaurant.
I use Did use KFC quite a lot as my daughter is an employee and i know what high standards are expected. My daughter Sian Bent who works at the Sutton-in Ashfield branch of KFC even went and had a word with one of the staff members about how it wasn’t clean and how she was fed up of standing in chips all over the floor. She was told that it was due to being busy earlier on. this is acceptable once but not twice. there was a lot of staff working and not actually doing a lot.
I fully understand if it was busy earlier that things can get a bit messy but as i said only 4 people were waiting for meals and two tables had anyone sitting at them. not one person came out or started cleaning up during the quiet period.
I look forward to hearing back and if you wish to see the pictures I have taken of the dirty restaurant, over flowing bins, food remnants on the floor. and the few people actually in the store i will be happy to forward them to you
A couple of days ago we went to KFC and got the 8 piece dinner and the flavor of the chicken was not all there,not as flavorfull as it use to be.And it tasted and looked like they used really old grease to cook it in.This will be our last time to get KFC,the quality is sucking badly.Church and Popeyes is going to replace this old and trusted company.You guys better get it together or you will be looking for employment else where.
I was at the Bonney Lake KFC on 12-22-12 at approx. 7:45 pm going through the drive through. I asked if they had popcorn chicken and the response was that it was discontinued. I saw they had chicken bites and asked how many was in the largest- they said 7. I told them that would be fine. This completed my order. I drove up to the window and could see inside. I watched the kid who was also doing the window put a few chicken bites into a box then realize he didn’t have enough. He proceeded to pick up a chicken strip and with his bare hands tear it in half and stick the two peices in the box to complete the 7 nuggests. He turned around and had a smirk on his face. I was shaking my head and said open the window. I said “are you serious? Do you think I am going to pay for what you just did? that is completely disgusting!!” He looked dumbfounded and I just drove off. I was taking these to my fiance’ who was just getting over the flu and who knows what this kid had on his hands. I would have been very happy to wait the 3 minutes for them to cook fresh ones. I am completely appauled this type of thing goes on. Please take the time to remind your employees about ecoli etc that can easily be spread. Obviously this employee was not trained properly in food handling.
I went to kfc bree street the one nxt to universal churc in jhb central south africa last night,its not the 1st time when I go there stuff is busy chatting to each laughing while customers are standing on the ques,I orded my meal and ice cream I was served are smelted ice cream in are glass and I ask abt my meal the cashier by the name of mirriam. Said wait your meat will b ready after 15 minites I waited 30 minites and wen I ask for are salt she reply with are huge and rude voice we don’t have that I said always when am buying at this kfc u say the same thing she ignore me and say next customers please I felt like are fool and she talk with sum cashier they both spoke zimbambe language and laugh,I got my meat and when I get home the meat is not proper cooked it has blood inside,I’ve heard enough ill neva set my foot to kfc ever again the service is terrable and your stuff are unprofessional ill go spend my money where ill b treated. With respect .
i called the 600 number for delivery, the first agent who answered named Farida said “one moment please” then she disconnected the line. i called again and an agent named “Marlon” answered me . a very rude and not educated agent. a few minutes after that call. a number gave me a miscall. i called the number and it was from KFC asking for my location. like seriously?? tried to call the number to complain but i was on hold for almost 10 minutes! what kind of service is this???
My mom went to kfc at Columbia Heights, MN. While in the drive thru ordering her food the lady who was taking her order was extremely rude and tells my mom that she doesnt understand her because of her heavy accent and to come around. She orders a family meal and while am on the phone with her they tell her they wont give her the order because of her heavy accent again and they tell her they wont take her order on the mic but to come inside.
My mom goes in and while she tries to order again they curse her out and give her the wrong meal. My mom comes home and tells me what happened. So we went back and when we went there we ask to speak to the manager. This teenager comes to us and says she is the manager and starts calling my mom names. I ask her to please stop talking to my mom that way and she starts again saying she has a heavy accent. Your job is to take orders with a good customer service.
Not yell at people and pinpoint their heavy accents or not understanding them. And then she starts calling us rude names and starts using derogatory words at us and then she has the nerve to say she will call the police. Am very disgusted at people like this. What happened to customer service. If your having issues of your own don’t bring that to work, take your shit somewhere else. I wont stop this until justice is done and the workers at that company are well trained and mannered.
This type of attitude is BULLSHIT.
Hello, my name is Mohamood Al Haj – Local in Dubai. I order KFC for my fimaly members ( 20 persons )every Wednesday since 2003. last week i called the KFC toll free number and they asked me for my address which was annoying, i order KFC every wednesday and till that time no body asked me my address. it was the first time in 11 yrs i was asked these question and was informed i am not there in their system any more. What does it mean? Finally i was fedup and gave my address with location and mobile number.
This week the same thing happened again about confirmation the address and mobile number (they said it was not in their system same answer as last week) and I could not take it any more. I even requested to forward my call to the Manager to log a complain and i was kept on hold for a long time and then later disconnected. This happened 3 times and finally i got the Manager on line the call was only ended with Sorry… Message to all, please think twice before you call KFC.
Would appreciate if you can reply to my complaint.
Visited a KFC on march 1, 2012 and saw one of the employees cleaning the ceiling over the food preparation counter. He moved the ladder a little closer to the counter and reached down on the floor to grab the bucket and put it on the counter. Remember this is where food is prepared. At one point the employee reached down to rinse the rag then ring it out.
In doing so he spilled a small amount into the food storage bin just behind the bucket. You can check out the pictures I took the link to these pictures are below. The cashier was not a very pleasant person as well. At one point I changed my order from mash potato to wedges, because of where that water spilled was into the storage bin. I ask the cashier three time where are the wedges stored and only after the third time she rudely replied ”I don’t have to answer that!” and stomped away then came the manager who asked if i wanted him to pack my food.
I said that’s not what i asked, i asked her where are the wedges stored, why does she have to be so rude. I am sure that KFC will just notify them and then that will be the end of the story. In my opinion, the manager needs to go back to training certification for restaurants provided by the state and the little girl who was the cashier needs to go back to school and learn customer service.
i visited KFC in cheethamhill on numerous occasions and all ways leave in a bad mood this is ether down to missing food every time i go or on the last occasion it was an argument with a manager due to a crispy strips advertisement on there boards through the drive through that he said was not there most management would keep up to date with what offers where still available, so he asked where i seen this advertisement so i told him near the drive through he went off and then came back with an attitude saying that he couldn’t see it?
so by that time i felt embarrassed and said i would gladly show him lets just say the manager was totally apologetic for his mistake not mine without any compensation.i spend around £30 pound each visit as it it a family treat once a fortnight so as if that or deal wasn’t bad enough when we finally got home there was crispy strips missing am so applaud with how unfriendly the staff are at this particular branch in Manchester fort
Having gone to KFC in Bently Bridge Wolkverhampton at around 2.40 today Sunday the 2/10/13 it was a disgrace I myself work in fast food and appreciate how hard it is, the restuarant itself was filthy the tables were littered with other peoples dirty trays serviettes screwn around the place chips mashed into the floor that was for starters, but i found myself staying there to see what the service was like, they had 6 staff to which i could see working there, and only one girl on the counter, someone finally from around the back looked at the que and shouted for Nathan to come and help.
They seemed more bothered about the drive through than the people in the restuarant we qued for a good 10mins, we ordered our food which was a godfather boxed meal that didnt even come in a box and a big daddy meal again no box, when my partner came to pay the debit machine wasnt working no way will we ever be going there again judy.
On Monday September 26,2011, around 2:00pm, my daughter and i decided to get some lunch at KFC. We were the only coustmers in the drive thru. We ordered the hot wing bucket and the new popcorn chicken, and extra order of french fries and two apple pies. when we got home to our surprise we had chicken tenders and french fries. I imediately called the store but. the young lady who took the order so happen to answer the phone, before i could say much she stopped me and said i gave you the wrong food. at that time she asked was i able to come back.
i informed her that i was to far away. at that time she asked me to hold on while to take to the manager, (i can hear them conversing) she was told to just take my name and give it to him, and when i get a chance to come back and tell the manager who i am and they will give me what i actually ordered for free. I asked did i need to bring anything back. Her response was no the manager has your name in the office and i already know what you ordered. when i went back on September 29th and asked for the manager and informed him of who i was and the situation he told me it was nothing he can do for me. I told him my name was taken and put in the office, he never check just said no it’s not.
i began to explain again and he asked me for a receipt. I told him i was told i need nothing but to say who i was. He began to actually yell at me in a store with employees and customers present about how he’s not going to fix the situation. I asked his name and he yelled Hague. While gritting my teeth i politely explianed that i am not going to tolorate him talking to me in that tone. At that time he told me to come back in a week to see the GM.
September 3rd, 2011. We just arrived home from ordering 2 2pc. meals to discover the order was wrong.We went inside to order, so we would speak to an employee directly, and placed 2 orders of 2 pc. breast and wing with 2 side dishes and paid for what we had ordered. We had the employee repeat the order back to us so there would be no mistake since we have recieved the wrong order before going thru the drive window. We we arived home, 20 minutes later, we discovered the employee gave us a leg and a thigh. The only correct items were the side dishes. We called the KFC store and talked to the assistant manager and she told us there was no riembursements.
How can a coorporation have such incompentent employees working for them. Who controls your employees? I am so discussed with KFC right now that we will never go back to KFC again. We live in Las Vegas, Nevada.
I bought 2 bacon cheeseburgers, 2 fries, 2 chicken snackers, large coleslaw and 2 drinks at the Petaluma store. When I got home the only hot thing was one bag of fries because the food was sitting there getting cold as they cooked one fries. The people working did not have their act together and I had to wait about half hour for the food. What is happening to KFC – I understand A W is going out of business – maybe that’s why – poor management. Also I called about 6 times last night and 2 times today and no one answers the phone. Not good!
On the 6th August saturday approx 3.20pm ,Belmont Forum, we went through the drivethrou service and ordered and popcorn chicken snackbox and a zinger burger meal, which I didnt start to eat until we reached a friends place only to find out that instead of a chicken fillet piece, was a chicken wing as I bit into my burger which I wasnt impressed with at all and as now will not be going to a kfc store again ,the belmont store which I purchased it from was slow and dirty inside, and staff stood around talking…as we live in Rockingham…hope this matter is looked into and action taken…
On Friday 2011/08/05 at approximately 10:30 I went to the drive thru at the kfc on the N12 in klerksdorp,when I got to the drive thru I was not even greeted by the lady that was taking my order, I requested a meal and I ask the attendant if I can please have coke zero with my meal instead of coke, she replied in a very abrupt and rude manner that the meal does not come with coke zero, and I must choose another meal in a very abrupt way, is this the way that paying customers are being treated, I ask her for her name and she didn’t reply she totally ignored me, then I ask if I can speak to her manager n she continuously ignored me.
I drove to the next window n requested to see the manager, I got no joy out of him, and he did not even apologize. Unsatisfied customer!
Recently i found out we can no longer get toys to go with the kids meals i think its a rip of due to the cost of a kids meal the kids were certainly not happy.Also the workers at Batemans Bay kfc N.S.W. Australia are incredibly stupid they dont listen to what you tell them to what your order is and thats going through the drive through.When you get home you find that you have at least 4 things that are missing they wont go to your house to drop of your order you have to drive all the way out to the store its all most like the workers dont know whats in every meal that people are suppose to get which includes your drinks and sauces.
The workers are either extremely lazy,stupid or were never trained.I have over heard workers talking badly about a customer all because the man had a German accent and they were making fun of him.Its extremely rude and something should be done about it what the owners need to do is hire more mature workers instead of being extremely cheap,and hiring lazy kids who are only their for money they dont give a crap about customer service older people do a better job and make better managers and supervisors they know how to serve people better.
Bring back the toys or drop your prices on the kids meals instead of being greedy you will lose customers if you dont.
This was earlier reported but no action on refund has been taken as yet. The case: On 17/06/11 I ordered for foodstuff worth Rs.210/- at KFC, Sipra Mall, Indirapuram. But, the counter person had deducted Rs. 21000/- from my HDFC credit card. When I asked for immediate refund of my money by cash it was not agreed. In stead it was simply told that the excess money will be credited into my account within 7-9 days. I had put up this complaint 5 days back but, no mail from KFC has been received so far regarding my refund. The manager at the counter on my pressure gave one undertaking regarding his mistake and refund of the money illegally deducted.
I would request KFC Authority to send confirmation about the refund and the mode of payment to HDFC credit card section so that this money I need not pay in my next billing cycle. Management should take appropriate action on the person at KFC, Sipra Mall, Indirapuram who has done the mistake to plug such loop holes.
An order for food worth Rs. 210/- was placed at KFC counter at Sipra Mall at Indirapuram Ghaziabad on 17.06.11 evening. While credit card was given at the counter for charging the amount they had deducted Rs. 21000/- to my surprise. It was simply told that the money would be credited to my account in the next 7 to 9 days. Such a grand mistake has been committed by KFC counter person but their reaction to the incident was very poor. Why the money was not refunded in cash immediately to me as it was proved to be a grand mistake ? KFC management must wake up and respond to this incident to resolve it by paying cash to me. Action to be taken on such employee at the counter.
i make an order today 18 June 2011 at 8.10 pm through person called hisham and he told me on the phone within maximum 40 minutes will recieve your order , after 70 minutes i recieve my order no 2228493 here in my place ( media city ) dubai and the delivery person told me i went back to office at 8.50 to take new orders …which means that there is no driver to deliver … how come kfc dont have a driver and they promise customer to recieve his order within 40 minutes ….. am so disappointed from this service and my friends in the office after 30 minutes from my order …ask for macdonald order , they recieved thier order and finish eating and am still waiting !!! what a rude service
Purchased 20.00 meal deal at 7:30 pm on june 6, 2011 at kfc chicken. Gravy, mashed potato, slaw, and biscuits were good. Hence the problem, there is no doubt in my mind that the extra crispy chicken we received was good when it was made at noon. The chicken was dry, the breading was hard (not crispy). The last time we were there at kfc was six months ago, and the service was poor, meal items were forgotten and I suppose six months from now there will be another issue and that will put us in 2012. When we travel out of town to kfc our experience is normlly better.
We have just returned from our second “experience” at KFC on Bowman Avenue in Danville, IL; we always give a place a second chance. We ordered the buffet. There were two pices of crispy chicken in one pan, four pieces of the greasy chicken in the other. The piece I took was not hot. The other items on the buffet were not hot. The corn pan was neaerly emnpty, the cornwas tough, as was the greens. I took the last biscuit, the gravy was very good. We were there for about 45 minutes. KFC Employees walked past the buffet numerous times and looked at the empty pans but did not fill them.
Two other families got the buffet, no chicken. One man stood at the buffet for twenty minutes, he was waiting for more chicken, employees walked past him countless times and ignored him. Employees were focused solely on carryouts, chicken was going out the door in buckets. The place was filthy. I won’t go back.
I am a 38 year old woman who recently worked at the KFC in Sayre PA. I have been a manager of 4 fast food restaurant and have never been treated so badly by owners, managers and employees. I have just been diagnosed with CHOREA, which is rare, possibly a form of Huntingtons disease. While working at the store in Sayre i was picked on and laughed at by the GM, shift managers and KFC employees, all because of the Huntington’s disease. I am now embarrassed because of who i am and what i do. Thank you KFC for making me feel like a failure because of something i can not control.
I went through the drive through at the KFC on American Leigon Hwy in Boston, MA. I peeked in the bag quickly to see if everything was there, and it looked fine to me. I don’t live in the area, I live completely across town. When I got home, my family didn’t eat right away. When we opened the bag from KFC, we noticed a couple errors. 1. I ordered a breast and wing meal, and got a breast and leg. Not a huge deal. I also ordered a sandwich meal. I asked to sub the fries for mac and cheese, and still got fries. Again, not a huge deal. Only minor errors, nothing to be upset over. But, when I opened my sandwich carton, the sandwich looked a little flat.
I took a look, and I had ordered a chicken sandwich…..I got a cheese and bacon sandwich instead. How can you go to KFC and they forget the CHICKEN??
Me and my wife have just been to a kentucky fried so called chicken shop. When we walked in to KFC there was 8 empty tables, 7 of those tables had half eaten food ,drinks spilt and rubbish strewn all over , it was discusting. There was no queue so i asked for someone to clean the tables ( 8 people serving nobody behind the counter ) still took 7 minutes for someone to come to start cleaning the tables. So i went to order food 2piece kentucky fried chicken x2,1 7up and a cup of tea ( not so hard to do is it ??? ). He got my hot food ready then poured 7up went to make tea no tea bags.so off he went lucking for tea bags , after nearly 5 mins he asked a girl ( who was serving at the time )and guess what they were under his nose ( mean while our food is going cold )when he eventually made the tea ( by putting tea bag in hot water ).
I paid and went to where my wife had got a table ( which had been cleaned by my wife ) i sat down. My wife took the lid off the cup low and behold tea leaves floating the bag had burst, so she took it back. When we eventually tucked into the food it was very cold , the so called chicken were skin and fat hardly any meat, to be honest it was discusting i complained to a young girl ( whom was still cleaning tables ) about the size of the chicken all she said was ITS NORMAL with that comment i thru my chicken on the table and walked out followed by my wife. I had just paid 8 pounds for cold chicken cold chips and to eat in a DISCUSTING place. This isnt right, but no KFC manager to complain to.
Yours in disgust, Tony
P.S. i will not be going in a kentucky fried chicken again and i WILL be telling all my friends not to!
i entered the kfc on eccallsal road in Sheffield about 3 weeks ago. they were closing and had nothing on the hot grills, they said i could still have an order as they had just put the chicken in a storage bin. so being a little tipsy with a hungry 6 year old and my partner i bought 3x 2 pieces x fries coming to about 9 pounds 80p. we got home and the chicken was inedible, dried up disgusting. i went down to shop and complained to kfc and the manager gave me an address which i lost and cannot find one anywhere. whilst in the shop a saw about 6 ants i told an asian employee and he just wiped them up. this should all be on video!
he openly admitted it to the kfc manager. i am absolutely outraged by how i was treated im disgusted at the way the food is kept and served when they were closed, im appalled at the quality off the food and i will go as far as i can with this kfc complaint, we all could have had food poisening which can lead to death please help, where do i go from here. sincerely, catherine bell.
We ordered a bucket of KFC chicken and side orders. When we got it home it was so bad that I would not have feed it to my dogs. when I called the KFC restraunt the manager told me to just take the skin of and eat it. When I told her no she said well I am more frugal than that. Well it’s not her $20.00 ,it’s mine and I do not need someone like her telling me what to do with the food I paid for. I will be waiting to hear from KFC corporate. My phone number is 1 541 888 9629. thank you.
I had my kids birthday party at Kentucky Fried Chicken in AbuDhabi and there was no service/entertainments/gifts as promised. Instead of enjoying the party I have to take Video camera myself, serve food myself, because the KFC staff took off without informing the manager! No one from the KFC based in UAE listens to my complaints. Can anyone let me know how come I can complaint directly to the main KFC office based in US. As we all know that KFC is an established chain but their customer service attitude especially in Abudhabi, UAE should be changed. Can i get any response or this type of attitude continues…
I went into KFC in Meyerton yesterday and the noise coming from behind the counter was unbelievable! When we first walked in I did not know if they were rioting or fighting with each other. The staff were shouting and laughing and singing so loudly that I could not hear my brother standing right next to me. I stood there with my hands over my ears trying to decided what to order, I would have walked out but we were in a hurry and needed to get something to eat. The staff members were totally unaware of how to behave themselves in a restaurant environment. I will never eat at this KFC location again!
I saw this lady ranting and raving about a KFC employee for not getting her order right. She looks about 400 pounds, and I’m guessing she takes her fried chicken very seriously! Are you kidding me people? She said, and I quote, “You can go to hell!”. It’s just chicken jeez. You wish she goes to hell over a PIECE OF CHICKEN?! Maybe that is the only chicken they had at the current time you ordered. If you had an issue with it go to another KFC store? Or better still DON’T buy the product! I can’t believe the ignorancy of some people such as yourself claiming people should go to hell over a piece of chicken. Where do you get off?
Dear Sir, or Madam. I don’t like complaining, but in this case, I feel I must, My husband and I, went to ask for a £9.99p bucket from Tower park. in Poole Dorset. and she said it was not £9.99, it was £10.99 she said, We couldn’t be bothered to argue, or make a scene. so we payed, sat down to eat it, So out side the k.f.c. I took a picture of the add which was on the window, I am sure you know this is illegal to do this, and could be in trouble. We use the K.F.C a lot. but this is not on.
KFC had a competition running to win a rocking box speaker set. I was so happy when I was contacted by phone to announce that I had won the KFC grand prize! Sadly to date, the prize has never been delivered. I wonder with these big companies, they advertise stuff and you win. How sure are we that anyone ever gets the bogus giveaway prizes they win? I mean its almost 4 months later and still no prize. The public must be wary because I really think that these restaurants like KFC advertise falsely just to attract customers!
I ordered grilled and got fried, no biscuit, chicken cold and no seasoning, and the fat lady was proud that she messed up my order – out came the hand telling me “she’ll do what she pleases”, then the manager man shook his greasy head right to left telling me to go ahead and complain to corporate cuz “nothin will happen, we run this”…Bottom Line: Stay away – unless you want drugs…
Theirs been numerous times I went and the food is just poor, they always forget something, i was over charged once and they completely ran out of biscuits and extra crispy chicken. I have 4 kids and we always order more than 40 dollars of food everytime. I get my own which is 3-4 different items there then same for each kid. I think I should be redeem what I normally spend for all the times this was bad.
My son has worked 22 hours for this company and for the past 3 weeks has been given various excuses why he hasn't been paid. He has returned his uniform and has had to go down to the restaurant 3 times to take documents, id etc. When they already had all his details. He was told he had to go down to collect a wage slip then the next day when he went down the wage slip was not there!
One manager said they were going to email head office and told my son to phone back a few days later. My son has phoned several times and was told last week the outstanding money would be in his bank today..... It is NOT in his bank so yet again he made another phone call to KFC. He was told he had to phone back yet again tomorrow. My son is a student and has earned this money. He did do the late shifts so it was not easy for him. Please can this be sorted out as soon as possible instead of fobbing him off all the time. My sons name is Mac Rathmill.
I went into KFC in Kingsmeadows, Launceston. I asked for Family feast +4 extra pieces. with no wings or drumsticks .I was told I had to have at least two of each. I said every time I come in here and ask for the same thing and get a different story each time. I was told a long time ago I would be able to have this as long as I bought the family feast plus the 4 extra pieces. I was then told they would not have enough chicken that I would have to wait 15 minutes. Which I agreed to do. It took the whole 15 minutes. A different girl gave me my order and told me the price. I said looking at the order aren't I allowed a drink as well , seeing she hadn't asked? Which she referred Yes too.But had never asked. When I arrived home right at the bottom of the bucket they snuck in a wing. How unprofessional.
KFC 6965 Aliante Pkwy. North Las Vegas,NV. Every single time I have gone to your restaurant, When I get home, I am either short something or given the wrong item that I ordered. I really think you need to look into management at this location. I tried calling the store and I could not even get thru. The number on the receipt is 702-395-2734, it rings a 1/2 ring then disconnects. With all the completion out there, one would think that your number one priority would be CUSTOMER SATISFACTION!! Please take action before places like Canes and Popeye's put you out of business!!!!!!!!!
In response to TV Monday night special on CBS for a two pcs chicken ( leg & thigh ) with mash potato & gravy, corn cob, biscuit for $3.99, I went to the local KFC to purchase the special. I was told there was no special, but could purchase my order. Not thinking of the purchase price, I order two orders charging It on my Visa card. When arriving home I saw being charged $6.29 each plus sales tax. The total price for two orders including sales tax was $13.78...$5.04 more than should have been. Store personnel said the franchise didn't honor the ad ! !
The KFC restaurant #E720276 located at 1803 Santa Rita Road Pleasanton, Ca. 94566. Ticket #4214.. dated 2015-04-20 time 4:57pm...E720276 4 26 4214 Cashier : TRAVISB. In all the years in purchasing food from KFC this has never happen ! Bad business practice ! ! !
On April 17,2015 I went to the Belle Vernon, Pa FKC at about 4:30pm I ordered a 8 piece meal. There was not a breast. The chicken was greasy. The skin was almost black. It seemed the chicken was "old". It was fairly moist but you could not eat the skin. The sides we got were fine but we went for the chicken. The whole family was very disappointed. They only ate one piece. I have left overs. That never happens when we get KFC. Not sure anyone will want to eat the left over chicken!!!!! I feel I wasted my money...I do not have money to waste. I will have to think HARD before I go back to KFC!!!
While traveling through Glasgow Ky, enroute home from a deceased relatives visitation, we stopped at the KFC there. It started with a very surly young lady taking orders. After reluctantly taking our order she informed us the mashed potatoes were not ready and they would bring them to our table when ready. When we were close to ending our meal, my wife went in search of the potatoes, and they were setting at the end of the counter.It was about 6.30 wed evening wed 4-15-15 and there were about 4 customers in the establishment. At least she showed the same disdain to everone. The best KFC we have found is in Greenfield, In and the worst in Glasgow Ky.
Visited KFC Maypole Birmingham and the restaurant was dirty we had to clean our own table, the staff was miserable the one looked like she was on drugs. We asked for salt and we got given a big tub as there was no sachets. There was only one member of staff serving it took ages to be served and the restaurant was very busy. Not very happy at all as we use KFC often but will not be entering this branch again which is a disappointment as its our nearest restaurant.
On Sunday, April 12, 2015, I arrived at the store after 9 am morning services at my church. The church services ended at 10:20 am. I arrived at 10:35 am the store doors were locked. I then tapped on the door to get someone attention and finally a young Black man came to the door, it seems he were the only 1 there. The sign on the front door reads Sunday opening at 10:30 am, the guy proceeds to say they weren't opened yet due to no preparations of food. I look through the glass door and there no food in the ovens cooking. It were very inconvenient for me because I had family coming over for lunch. So, I hung around in that area and proceeded to go back around at 11:20 am, the doors still locked, at that time a young black lady were at the register. At that time a few more people had arrived, I tap on the door, the young man finally open the doors upon discretion of the young Black lady at the register who weren't please. My order rung up at 11:24 am. I asked to speak with the manager, my reguest rest on deaf ears.
My husband and I were in the drive thru window and he was smoking his electronic cigarette minding his own business when the manager approached our vehicle and said if he did not stop smoking She was going to call the cops. Mind you he was in his own private vehicle not inside the store.. She then processed to be very rude and toss us Our food and one of the employees flipped us the middle finger. I will never ever eat there again. Worst service I have ever received in my entire life. This was at the kfc located in Big spring Texas. I tried calling the store to speak with the manager but they will not answer our calls. Please fire this woman. I'm tired of ghetto people working at fast food restaurants.
Ordered two bowls without the pop and cookie one with the the sauce on the side at $5 each. After i paid i noticed that each bowl was $5.29. it was explained that without the pop and cookie the price would be raised to $5.29 from $5.00. this was not explained when i ordered the two bowls and seems to be a form of bait and switch?? Also the bowl which was requested with the sauce and the side had the sauce inside the bowl!! i expect some form of refund.
Galax VA is the closest KFC to my home, approx. 12 miles away . Service was very slow, one employee taking orders, 3 others employee talking while my wife and I waited to order. Food on buffet was not well supplied, mashed potatoes where dry, I asked for fresh, the old was mixed with the new. Had to ask for chicken, only one breast of original was in pan. Macaroni & cheese was dry & old. Floors, tables walls & bathrooms were dirty. I have been eating at the Galax Va. KFC since your first store was built many years ago, both of us were very disappointed. It was as if there was not a manager on duty to make sure things were correct for the customers. My ticket #5838 @ 6.38 pm. L087002 5 51 5838. I do not usually take time to complain, but this experience is the worst I have ever had at my local KFC & I thought someone at the corporate level should know.
My grandson was employed at one of your chains on McCauley Drive, Uhrichsville. Ohio 44683 and his manager accused him of stealing a hook to remove chicken from the fryers, she was yelling and wouldn't leave him leave the store finally after and hour he took off his hat and shirt and told her he was quitting and left. I feel if a supervisor has something to say to an employee it should be done privately and not in front of customers or other employees, I was a manager for another company Goodwill Industries and we were not allowed to yell or scream at another employee in front of others. This incident was very upsetting to my grandson this was his first job he is still in high school' I feel you should look into this matter, I will tell three people and these three people will tell others this could hurt your store and sales and would also discourage people from working for your stores. Thanks I am sure you will check this out it happened Friday April 10th 2015.
I was abused by the manager at KFC in Brixton London. I visited the store at 12.50 pm on Saturday 11th April and placed my order. After waiting for 10 minutes we asked what was happening with our order at which point the manager started to shout at us. The whole place was in chaos with various customers asking for their money back. when I confronted the manager about him shouting at me I was further abused by him and told I would be banned for complaining. All the other staff in the restaurant and customers were alarmed by his behaviour. I filmed some of the incident and can share but you will have this on camera also.
Eventually we did manage to get our order and left after the manager shouted at us again. When we got home we checked our order and realised the order was all wrong. We returned to KFC and again were confronted by the aggressive rude manager Sammi. Overall I visit KFC 5 times a week and spend a lot of money in the restaurant. I was refunded by money by another staff member who apologised on behalf of KFC and was very pleasant. The manager in questions name is Sammi and his ID number is 2402 (these details were provided to me by the staff member called Mahfuz who resolved the situation that the manager created). I would like to know what KFC propose to do about this incident and my very poor customer experience. I have video evidence to share if required. Also I expect KFC to review the store footage to see the managers actions.
I was at the KFC at county line and Meridan st Greenwood, IN 6:15 p.m. 4/09/15. It took 25 mins. to get to place my order and another 15 mins before I received my food. 1 breast and potato wadges. I am not sure I will ever go back to that store. The last two times I have been in there it has been a mess. KFC needs to make sure that their food is good, the restaurant is clean, and the employees are nice. I am not going back if they keep up the crappy service.
Hi, I visted your kfc branch at sheffield arena last night, where the time stated it closed at 10:30pm. I arrived at 10:10pm to find the doors locked, I was then let in and refused to be served by a member of staff because they said they were not taking no more orders. I work at a supermarket and i would never in my right mind turn customers away. It was disgusting how your staff were with customers last night.
I ordered and was charged for a large boxed meal,+ a large fries. I received a boxed meal with small everything + a large fries. I understand mistakes happen but this happens a lot. These mistakes seem to happen again and again. I would be happy to get what I ordered as I love KFC but feel very angry when I get home only to find I have a meal with some of it downsized or missing..
Went into your store in Effingham Illinois.. tonight and it was appauling.. the service was bad and slow! waited for 20 mins for someone to wait on us and she saw us.. she was helping get drive threw and I kept asking to be served and got nothing but dirty looks .. when we did get waited on, it was rude.. and buffet was half empty.. the chicken was old and dried up .. the gravies were lumpy , and hardly any in the pans ,, 4 pans were empty and the remnance of food were dried up on the pans.. when I asked if they were going to put fresh out and new pans, I was told that if I can do better I could go back and do it .. I demanded my money back and I will never be back .. the store was under staffed or they were all in back one .. and the store was dirty .. the chicken tasted like it was fried in old grease.. something needs to be seriously done with that store..
I have had problems with orders being filled correctly/unacceptable customer service at KFC in Royersford, PA over the years and stopped going there because of that. We tried again last night and were again disappointed. We ordered two three piece meals original recipe with dark meat - one with mac & cheese and coleslaw and the other with mashed potatoes/gravy and corn for take out. When we got home, there was only 1 with a biscuit, and the sides were wrong. There were 3 coleslaws and 1 mac&cheese. The coleslaw was completely dry and tasted "off". We also recieved extra crispy for all of the chicken instead of regular recipe. I called immediately and asked for the manager and she was beyond rude. When I explained what got, she replied with "So" "Not my problem" That is a totally unacceptable response from management. I would be terminated for that type of behavior. Additionally, I dont feel that you should have to take your order completely apartto completely examine it before you exit the premises.
I went to KFC(fort valley) on my lunch break on 3/31/15 and the biscuits were hard like rocks. I've had several complaints in the past few weeks from half done chicken to bad attitudes. They will serve you something that they know should be thrown away. They actually get mad when you complain. If they go to eat somewhere and get bad food, do they over look it? I'M DONE!!!
I have recently visited one of you store locations (0271003) and have had one of the worst experiences in all my years eating at one of your restaurants. I have frequented this location numerous times and every visit has gotten worst and worst ;the food seems to be lacking quality as from when i was a child, there never seems to be enough food ready to serve and the wait times are getting longer and longer. Not only this but the customer service is the worst I've experienced. The reason why I'm writing you is todays specif order was wrong, the drive thru microphone was not working, I could hear the workers working and talking but the could not hear me yet they made no attempt to take my order. I ask that you please take measures to correct this problem with this store and bring it up to a higher standard if not my business is lost.
I have made several visits to KFC at 4303 Lemmon Ave., in Dallas, Texas, my most recent visit was today March 30, 2015. For the last two months that I have stopped by KFC at Lemmon, I've been toldy that their grill chicken machine is down or broken. I do not understand why as big as KFC and one of the top fast food resturant chain in the nation, you can't have a piece of equipment fixed. I work near the establishment, and I enjoy the grill chicken. It has frustrated me for the past two (2) months when I stop by KFC at Lemmon to be told again and again that the grill chicken machine is not working. I would appreciate it, if you would look into this matter, find out why this equipment had worked for two (2) months, and fix it, so that patrons can enjoy griill instead fried chicken. It is frustraing when I have to drive out of my way to get something that I enjoy the most, when there is a KFC two to three minutes from where I work.
I wrote a complaint in the past, rec'd an "apology" and a promise for a gift certificate, which never arrived. I don't want the gift but your company needs to wake up. There's endless complaints about your Michigan City store on a Facebook page about "Michigan City Restaurants." Is it just me or does the KFC in michigan city seem as if they don't care at all.... waited in line 15-20 min when it was just a van in front of me. The had to order at the window. Asked to have honey with my biscuit. It was even joked about that i cant have any lol then didnt get any in my bag... also didnt get a fork or spoon to eat my meal.... any body else have issues with them? I will say i did order no ice and got that correct!!
I am in the KFC Munroe Road Branch, Trinidad and Tobgao and leading up to Cashier is a dead cockroach on the floor. What poor standard and unacceptable. I have a couple pictures I took as proof.
Well we ordered twice to the lady asking for the following:
1 x Allstars lunchbox
1 x flaming wrap
2 x burritos Zinger
8 x wings
2 x large Popcorn
1 x still water
We however did not receive the lunchbox or the 2nd large popcorn chicken. We were left with limited to napkins despite seeing 4 of us in the car we only received two. This is very disappointing for us as we are regulars at the Solstice Park KFC. We hope that you can assuage are feelings of disappointment.
I went to the kfc in bulwell Nottingham,to find when I got home most of my bargin bucket was missing,phone the number on the recipt,i was told that I was to bring the recipt back and she would replace my order, and to extrea meals for my inconvience.so I rang back today to see if I can come and collect it and was atold by kalam that it wasn't in the book,so there was nothing her do.i think it is discugusting how you can be told one thing and something else its wrong,you need to train your staff better,and to commicate propley.
29-3-2015 at 12.30pm went through Swan Hill KFC's drive through after placing order the young girl informed me that they only had a few wings left and there would be a 15 to 20 minute wait for chicken then asked me if just the wings would do, i declined and said i'd come back later.So i went back at 1 pm decided to go into the store this time and place my order.Placed my order 2x 3 piece feeds up sized and a small coleslaw the young girl walked off and started the order she had to go around the back to get chicken had a chat whilst she was at it came back around then proceeded to chat with her co worker by this time 10 minutes had passed i said to the young lady excuse me but im in a hurry it still took her a further 8 minutes to put this order together. I asked the girl if i could speak to her manager to express my concerns she told me that they had no manager there today. What a way to run a a business no manager? dirty store, and snail pace service, cold food. Poor effort Swan hill KFC Poor effort. Wont be returning in a a hurry.
Staff were really busy but no apology for my wait I then ordered to be told after I payed that there was no corn on the cob yet again an then there was no lettuce but yet again no apology I life minutes away my food was all cold after paying 28pound for 5 of us I was not happy an this is not the 1st time
My family and I walked in and ordered our food mostly KFC food and my son- in law had taken his back up and told them he couldn't chew it .. it was too hard they gave him extra crispy but ordered and asked politely if they could give him what he asked for.. but they had non ready so he said ok and waited a very long time to get his order... so when it was done he went back up to the window and the girl in the back was handing his order to the girl up front and said out loud to the girl up front something to the effect of here's your chicken hope you can eat it or cram it up your ass if you cant .....she had a bad attitude and as we left I stopped to say something to the manager about that not being to cool to say things like that out loud with in ear shot of everyone standing there at the counter....
I continued to tell her that, that she shouldn't be working with people if you don't like to work in a hospitality business .. she could lose her job for that .. then this "manager" asked me to point her out and I pointed to her but she missed seeing who I was talking about so I said "the black woman right there" "she said which one , the chunky one?" and I said yes... I also said Im sorry if I offended anyone saying it that way I didn't mean any harm by it .. I was talking in a hurry she said she would take care of it and I left it at that and left.... then we go back there 3 weeks later and we get told that they cant serve us anymore and we need to leave.... I asked why and she said the girl I complained about was the store manager... and the staff was told to not serve us ever again.....
Now Im sure how I said "the black woman " might have offend someone but how else could I explain it in a hurry to the person in charge.() who said she was she manager and wasn't), who I was talking about they don't have name tags on in the back... but as far as what the real store manager said about my son- in law was uncalled for and unprofessional...... but to ban us from eating there again is way out of line.... so I asked the first girl I talked to ( the non manager) why and she said her store manager said we cant serve you guys anymore and told me to call corp. or talk to the store manager and shes not here... I asked what her name was and she said Pat and I asked for her last name and they refused to give it to me .. So I left and Im writing to you now about it... we spend a lot of money in there and all the other KFCs we go to .....
This is NOT how to run a business...... I would like "Pat" to give a public apology to me and my family for her rudeness .....
I have been to this KFC a number of times and it never seems to improve, and after the recent tv programme showing regular inspections i have started to think this branch has never had one! We went one time and the staff on the front desk spent too much time giggling to each other instead of serving people and whilst we were being served they spent most the time whispering to each other and laughing!
The other weekend we went, same staff were on. Served our food and yet again too busy giggle and having a conversation whilst we were placing the order. As we were sat eating the que was from the counter going all the way to the main door, and they were picking each other up laughing and staff from the kitchen were coming picking the girls up and singing very loud as i am sure all this would be on the stores CCTV. As we were eating one girl starting to clean the tables as people were complaining over how dirty they were there was food and sauce on the floor looked like it hadnt been swept or cleaned since it opened.
Then as she was cleaning up she sprayed the disinfectant all over my partner and his food and just said OMG laughed and walked off behind the counter no apology, nothing i was so angry as she found it amusing. I didnt see a manager try and approach us and trying to speak to them was like talking to a wall. I will be pursuing this until something is changed at that branch as it is horrendous and contrdicts everything which is promoted from KFC branch, a complete joke!!!!
I went to KFC Hounslow East and I was shocked and disgusted to find out that the Tuesday deal was not available for Muslims who eat halal meat! I would like some sort of explanation or something to be done for me about this.
I bought KFC in Johannesburg corner Von Brandis and Bree Street, and shared with my colleagues, after eating the food I felt sick , even now my stomach is acking and went twice already to the bathroom for number 2. I then asked the people I ate with and they are having the same problem, the meat was off I suspect. I will log a complain with the health inspectors, your customers health is important.
We went thru the drive thru at the Port Clinton Store. We ordered 2 5.00 strip boxes one with a pepsi and one with a root beer. The woman said wait a minute. She said ok a 3 piece strip 5.00 box with a pepsi, was there anything else. I said there were 2 of those one with a pepsi and one with a root beer. She then says so what did you want to drink with the 3rd one. I said there were only 2. I then ordered the 6 piece shrimp meal with mashed pot and gravy with it and and a dr pepper with that and also a large macaroni and cheese. When we got to the window I paid her and she gave me thee change and receipt. I was charged for a pepsi, dr pepper, and 2 root beers. I told her she made a mistake and she gave the money back for the drink but she kept the receipt..
She ask us to pull ahead and wait for the order which I didn't have a problem with. I told her we wanted ranch, bbq sauce, butter and honey and pulled ahead. when it was brought out we started to leave and found a small mac and cheese instead on the large. I went back into the store and that was corrected. When we got to where we were going to eat not only didn't we have bbq sauce, honey or butter we had no napkins or forks which makes it hard to eat mashed potatoes. I was really hoping this year would be different at KFC but its not looking good. Several people on facebook have said they won't go to this store because of poor service and food. I will say the food was hot and fresh but when you have to repeat the same order over and over and then its wrong I can understand why people say there is poor service. The line for the drive thru was past the front doors on the other side of the store so drive thru was very slow.
Her name tag said Bonnie and I think maybe she needs to be retrained or not be on drive thru. It was my first trip there since they opened this month and I was very disappointed.
The KFC branch in chester Cheshire the staff are rude the floor in waiting area is very dirty there is no room for all the waiting customers and also the waiting times are ridiculous I won't be visiting that particular branch again.
25 Mar 15 I visited the KFC store #G135085 in Smyrna Georgia. I'm 57 years old and grew up on KFC and loved eating it through the years. I haven't eaten at a KFC in the past year or so because I had switched over to Popeye's. Today I wanted to switch up the flavor. I ordered a two piece meal to go Ticket #4052... After getting back to my office after and expecting a wonderful lunch. What I got was a nasty and greasy looking piece of meat that was by far the worst tasting meat I have ever put in my mouth. I thought when I looked at it, it looks darker than I know it be in the past. It looked like it had been dropped in grease and black sand a few times. I tasted as it looked, like crap! I paid $7 for a biscuit, because the rest of that meal went into the garbage can. I do have pictures of it, if you would like to see it. I also took the survey Validation Code 22170. I was not at all satisfied with the meal that came out of that store.
I went to our local KFC in Liberal, Ks tonight. I went inside ordered and specifically ordered 2 extra bisquits. I got all the way home, which is like 5 miles and too my surprise, no extra bisquits. Upon calling back, spoke with the manager and she basically put the blame on me. I got charged for the extra bisquits, they sure got this part down. The manager defended the store and employee, busy, which they were not. There was no apology, no I'm sorry. She expected me to drive back, let food get cold. Also the bisquits I got were thrown in with the chicken, not put in a separate container, they got soggy from the chicken and 2 out of the four were all broken up in pieces. They were also out of honey. This in my opinion was an easy fix. First, a sincere apology, then get name and address and offer a gift certificate of like $5. This would accomplish two things, let me know you care about me the customer and second and probably more important, get me to come back into your place of business. What it did was give me a really bad taste in my mouth and second, and worse for you, I will not be back to KFC in Liberal, Ks. I might add that I am doing this so they can learn from this mistake.
I just left and went thru KFC for dinner. I order a 2 piece crispy with wedges and mashed potatoes. They say they only have 1 piece of crispy (I'm thinking why? Isn't this a chicken place?) so I say fine give me one piece of original. Then I get back here (luckily I was coming back here) and there is no silverware, ketchup, salt, pepper or napkins in the bag. How did they expect me to eat mashed potatoes with no silverware. How can you eat fried chicken with no napkins? Who eats potato wedges without ketchup..
My family and I decided to eat out tonight. My daughter wanted chicken from KFC, so on my way to pick up all the food, I stopped at KFC first to get my daughter some chicken legs. When I arrived at the drive thru to place my order Christie introduced herself. I asked for two chicken legs, and she said they didn't have a two piece. I told her I just wanted to buy two pieces of chicken. She refused to sell me two pieces of chicken. So, I asked if they had a three piece, she said yes. Christie asked me, if I wanted Original or Crispy, I said Original. They she said, We don't have Original our machine is not working. So I told her never mind. I have bought two pieces of chicken there before many of times. I will not use this location again! The location is in Batesburg Leesville South Carolina. Sorry Management!!!
Never fails what time of day u go in they never have hot wings up n gotta wait 10 minutes! Contacted training manager in Greensburg store once already because these ppl also don't know the difference between a thigh n a breast ! If this store was under good management today things would be better up there, I known worked Latrobe 4 8 years! Hope 2 here form someone about this situation going on in there soon.
I made a purchase at the drive-thru at KFC 930 New Britian Ave., West Hartford, CT 06110 on 3/20/2015 @5:13 PM Ticket# 2437. I ordered and paid for a 4 pcs. w/2 sides. I received a 4 pcs. wing w/1 side. Because I was quite a distance away from the store I attempted to contact the store via the phone number on the ticket. On my 1st 3 attempts the phone continuously rang until it just stopped. On the 4th attempt they actually picked up the phone and hung up. This made me furious that you are supposedly running a legitimate business and during normal business hours you cannot get a response to your calls. They took my money regardless of how much it was and then hung up in my face. I haven't been to a KFC In many years and you can bet I won't be going back. I will continue my patronage of Popeye's where I've never been slighted my order. With the customer service that KFC provides it's no wonder your business is diminishing in the state of CT.
15700 E 8 Mile Rd, Detroit, MI and the Manager on Duty was: Melinda. On Thursday, March 19, 2015, I went to the above location with a question regarding the KFC Club welcoming coupon. The Manager on Duty, Melinda appeared efficient, professional and energetic. She listened to my challenge without interrupting and then reviewed my printed email regarding the KFC Club before responding. I felt she took the time to properly process the information and after determining it was not an issue she could resolve, she asked for my name and number so she could forward it to her District Manager (good strategy). She maintained a level, pleasant attitude throughout our interaction and seemed to give me her undivided attention.
She stepped away momentarily to resolve another issue, however the employee at the counter continued to assure me she would be right back. While I waited for her return, I observed the location appeared very clean and well maintained. I also observed the employees were courteous and friendly to other customers entering the location. All employees appeared neat, clean, well groomed and in uniforms identifying them as KFC personnel. From my viewpoint outside the partition, the chicken appeared hot, plumb and juicy. On Friday, March 20, 2015 I called the KFC Corporate Office to see if they could re-send the KFC Club welcoming coupon. The receptionist answered the phone in a pleasant, upbeat manner and seemed to listen to my challenge. She transferred me to Steve Kelly and I left a message. Within 10 minutes, Mr. Kelly returned my call and explained why I was locked out of printing the coupon. He apologized for the inconvenience and assured me he would resolve my issue in efficiently and in a positive manner.
On 2 separate occasions, I felt I received outstanding customer service from everyone at KFC and look forward to enjoying the delicious food (especially the popcorn nuggets) for years to come! Thank you for treating me as a valued customer; all of you are greatly appreciated.
Went to the KFC in Bellevue and the drive-through person had her hand in her butt
I went into KFC, restaurant #C002150 at 6730 Bridge Street Fort Worth, TX about 4:20pm on 3-19-15; I ordered 40 hot wings got home with them and they were still raw inside took most of them back to the store; but my sixteen year old daughter had consumed some of them and it caused her to throw up violently I talked to a Vicki Novels, she took my return said she didn't have to look at it that she believed me and gave me a refund, I ask for something stating why I brought back the wings (just in case I had to take my daughter to the hospital) she went to telling me she need to work and that she could not incriminate the store or herself; then she wrote on my receipt "Not cook all the way to customer like" I told her that was wrong that it should read not cooked to the specifications of the store this was about 5:50pm; I wait till she cleared her customers, she then apologized for if she was rude earlier.
On 3/18/2015 at approximately 6:15pm my husband pulled through drive through at Blue Springs South 7 hwy KFC in Missouri. The female that took his card turned her back away from us. It was a long period of time that we questioned her. She was very nervous and gave the card back. This morning we were alerted from our bank that our card was being used to buy tickets in Afghanistan among several other things being purchased. Thousands of dollars being stolen. Very sad and disgusted with this experience.
3/13/2015. I was so disappointed in their food!! Gravy tasted burnt, Mac & cheese tasted as though it had been sitting all day. Chicken was ok, but nothing to brag about. We ate in, but they gave us no plates, no forks. They were mad when I went & asked for them. No butter for the biscuit. They were not friendly or wanting to help me, the customer. Would love a refund of my $24.00 I wasted on a meal that was not edible.
I went through the drive through at the Rock Hill, SC store on Ebenezer Road on March 12. the first time i went through I ordered 2 $5 film ups with chicken strips and a Capri Sun for my granddaughter. I asked for honey mustard sauce and butter for biscuits. Of course when checking my order it wasn't correct. So i went through the drive through again and told the girl i had not received the Capri sun and instead of honey mustard sauce I got ranch. she said she was sorry and gave me a bag with the Capri sun and the honey mustard. I pulled away only to realize I never did get the butter I did not have time to go through a third time as i had a doctor's appointment that I needed to get to. I guess I just don't understand why i would have to go through twice to get what I asked for the first time. How hard can it be to get that small of an order messed up. This isn't the first time this has happened and believe me i am not happy. I could have gone across the street to hardy's or subway or many other restaurants. The person that took my order was Brittney. I would hope that this isn't the way KFC trains their people. It's ridiculous that it has to be this way. Drive through's are mean't to be fast for conveinience, sadly this KFC is not. thank you for your attention.
My 91 year old Mother wanted to go to KFC. We went through the drive through about 7 pm but once we ordered (he was very uninterested and not helpful) and pulled forward to p/u window there was no one there and we sat for atleast 15 minutes without seeing anyone at the window. I could see a young man talking to someone near the dining area inside but even when I honked no one came to the window. We took our food home paid $12.75 for 2 meals. I did not get one of my sides and the chicken was mushy on the outside and the chicken was undercooked and tasted terrible. I ordered extra crispy. I live 15 miles from the location so I could not drive back. My mother ate hers at her home and the following day without my saying anything my mother brought up how awful her chicken was. I just thought someone should know. If I were the owner I would want to know.
I purchased a 12pc bucket last night having got it home found it had been over cooked looked very dark and very salty unable to eat it and the fries was also cold the trans.number was 3194 we are both oap and cant not afford to pay out £12 as this was a treat .sorry to complain but this was the worst we have had think give it miss now.
Went to KFC in Conway, AR at lunch, took over 20 minutes in the drive thru. Clerk shoved the order at me and closed the window without saying Thank You, Sorry for the delay or anything, I mean anything, not one word. Then when we got to work realized that the order was incorrect. They definitely need some customer service training. I tell you one thing, if I treated my customers like that I wouldn't have a job. Their attitudes are "Well I get paid the same whether I do a good job or not."
I went into KFC Santa Fe, TX. 77510 to order two Chicken Pot Pies. They only had one and I waited 20 minutes for them to cook another one. While I was waiting I over heard the lady in the back say, Oh I forgot to put the chicken in.. After I received my order and returned home, I cut into the pies and found no chicken in the one pot pie. I then went back and told her that it was one thing to say that she forgot to put the chicken in, but not to correct what she had done. Of course she said she was not talking about that. The ladies name is Ruth at Santa Fe, TX. 77510 location. Not very happy.
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