Hampton Inn Complaints Continued... (Page 8)411+ reviews added so far. Upset? Call Hampton Inn corporate: 1-800-HAMPTON
I was an employee for Hampton Inn. On Nov. 28th 2015 I showed up to work at 7 a.m. the hotel had been a full house due to the weather. Customers were not checking out early because of the weather, the lady preparing the breakfast had called out the maintenance guys name which he is hard of hearing (no offense) he didn't hear her so he kept walking she then comes to front desk and tells me "you see he said he wouldn't throw the trash for her, I responded that he didn't hear her and she says "yes he did" I replied "no he didn't" she went on to say that he did and that that was his job and she was no longer going to let herself from no one. A little after that the acting GM (Amy) appeared at front desk so here comes the breakfast lady (Maria) to tell her that the maintenance guy did not want to throw her trash, which is a lie, and I let her know that that wasn't true, cause she was trying to make him look bad.
Well, minutes passed and her so called boyfriend/husband comes in and goes directly into the kitchen which at that point I didn't think anything of it. All of sudden he approaches me pointing his finger at me telling me " DO NOT TELL MARIA NOTHING" Maria's beside him telling him Juan,Juan, I told him "don't start and that he was not in his place to tell me anything and Maria's pushing him towards front entrance, and he starts calling out my husband which he was not there then I told him "get out of here". I then went back to the office where Amy (acting GM) and Raul a (co-worker) were sitting, I told her what happened she(Amy) went to kitchen and talked to Maria. I was really upset and humiliated.
My point is Amy gave my a verbal write up and told me she couldn't tell Maria's boyfriend not to come back, that because my husband would go too! I told her my husband does not act like that and the day he does I would be on her side Amy wanted me to admit that I had said "get the F out of here" which I didn't say that to him, which she insisted. I told her I would quit because I didn't feel safe working there and that I would finish the rest of the week Amy told me that if I didn't want to go on Sunday I didn't have to, she kept trying to get rid of me.
I feel that if she was able to hear anything into the office why didn't she come out to see what was going on? I felt unprotected that I decide to quit my job and call corporate. I ended up calling Jessica B. and apologizing for not going to work the next day(Sunday). Jessica tells me Maria's man was not allowed back on property but I never heard that from Amy acting GM in our location. I ended up talking to Amy to be put back on schedule but this time she puts me in housekeeping which I was Okay with at at first although, there was my days still available cause this was only 3 days after the incident. All I know is that I got the bad end of the stick for a drunken man that came into the property to assault me and I wasn't even defended. I feel Amy just didn't like me! Hampton is a very well known franchise and likes to look good and defend their customers. I believe we have rights too.
On November 16 & 17,2015 I made a reservation for the Hartford, Ct. Hampton Inn. I had to cancel it. Due to a problem with my gps and heavy traffic. I spoke to the Manager, Mr. Acosta who was very nice. However, he said," there was nothing he could do for us because the reservation was non refundable." We are senior citizens who had been driving for more seven hours! It got dark and we were unable to get to the hotel. We have always used Hampton Inn in the past and it seem that your company should be able to make some type of accommodation. We notified the hotel with plenty of time for you to rent the room if necessary. Please give our situation consideration.
Checked in hampton inn walnut grove memphis tn. My husband was admitted to baptist hospital right there with cancer and has 3-6months of life left, as that's not stressful enough, went to our car( parked up front, by the office window in handicap spot.) and 6 cars were stripped of the wheels and tires. One car was stolen all in the same night. Nothing was done about it. We were told we could stay courtesy of them as we had no way to get anywhere without wheels right? Well my son in law had flyer points as he reserved it for us, well hampton used all his points to pay for the remainder of our stay. They did nothing. They have no security. I would not recommend this place, ever. Dangerous.
I was an employee at the Hampton Inn in Southgate, MI. I was a housekeeper and yesterday afternoon me and the supervisor (Dora) we got into an altercation. I am only 17 years old and I feel like I was pin pointed out by Dora because i was young and not the color of her skin. She is not a good supervisor, she runs back to all the other housekeepers telling them about other housekeepers. They have been through so many housekeepers because of her. She was stealing our tips and nothing was done about it, it still continued after the fact and I have proof and so did the other that went to the General Manager and she got away with it. She threatened me and act like she was going to hit me as I was calling for my ride she was saying "I got people too". Mind you I am only 17 and she is a 40 year old woman. I want something done about her or I will take everything to court because what she is doing is fraud and unprofessional. She should be a supervisor but she is a liar and a thief. She should not be working at the Hampton Inn. The Hampton Inn is an overall wonderful hotel to work at it is just the supervisor Dora.
Stay on 10/18/15 We called the desk to inform them that the TV did not work, they said check to see if it was plugged in, it was so they said the would be up in about five minutes. We started un packing and hanging up our clothes and I turned on the heater, and very foul smell came from the heater, it smelled like someone had urinated in it, then it started smoking and set off the smoke detector. We packed our clothes and moved into the hallway. It had been fifteen minutes and no one had showed up, so I called the desk and informed them of the heater problem and that it had set off the smoke detector (which was still buzzing). They were quite rude and said the heaters always smell when they are first started, I said do they always set off the smoke detector? They said they would be right up.
Fifteen minutes later he shows up and takes us to another room and again was rude, acting like it was our fault we had to move. The new room had hair on the toilet and the bowl had been used and not cleaned, the heater would not work on AUTO, so we had to run it constantly. At breakfast the food was so bad people were saying they were not eating and were leaving, we joined them. On complaining to the manager at check out, she said she would have the General Manager (Jai Amrit) call us, naturally we have never heard from him. We have been long tine Hilton Honors Members and faithfully stay at Hampton Inn's, this was an experience we would hopefully never repeat, bad accommodations and rude service.
I am staying in the Bowling Green, KY location and I only have about 10 cable channels because the cable has been out for 2 weeks. I've been here since November 2nd and everytime I call to complain they are so complacent about it. I called the 800 number to complain and they said it wasn't their job to fix it. I am staying here for a week and I can't watch 1 movie. What is going on with this hotel?
I secured two rooms one for my husband and myself and one for my brother and his wife. They arrived at Hampton Inn Coconut Grove Coral Gables Fl. On10/24/15. My Sister in Law refused to occupy her room because of smell of vomit in the room. Room was changed. I arrived Sunday10/25/15. Room was adequate but when my Husband checked in he was treated rudely by staff an African American woman said we would have to move room because we had two queen beds and we have them rented out. My Husband asked " what are you going to do put us out on the street". Husband also said we have a 90 year old mother in the Baptist Hospital who is terminally ill. Then she asked what e were using for our rate AARP.
She would change it to Hospital rate which was lower. We checked out on Tues 10/27/15. Bill placed under door was still on AARP rate. Today someone called from Hampton Coral Gables thinking we still a reservation at Hampton we were home in Gainesville. She was snippy thinking we were either still at Hampton or on the way. We had confirmation number80047863 l have stayed at this Hampton many times and have never had such confusion and consternation over our stay. My mother was admitted to Hospice so the family was very focused on her and not on unpleasant Hampton employee. We never did get the hospital rate and neither did my brother. Please audit this customer complaint and the correct behavior to be sensitive to family emergencies.
I was very upset due to the reconstruction that was going on and I didn't receive a notice or anything about the reconstruction at all. We were stuck in a room where all of the construction was going on, why couldn't we be moved to the second floor as the others were on the second floor. Noise, early in the morning, dust flying all over the place and it was just not the type of weekend that we were expecting. We always use this hotel whenever we travel, but this past weekend was not a relaxing one. We paid our money to be able to relax and to have a good time, but I have to say that it wasn't. My confirmation number from this past weekend is 84738449. We would love to continue to use Hampton in, but this past weekend was not a good look. Hope to hear from the corporate offices at Hampton Inn soon about my complaint.
We checked in on 9/25 for one night . We were given room 308, when we entered the room and left our suit cases and immediately went out to dinner. After dinner we returned to the room to get ready for bed. Once we entered the room I stated to my husband it smells terrible in here, not noticing when we left our suitcases as we were only in the room a few minutes during that time. My husband agreed, I went down to ask for another room but the hotel was booked. During the evening especially on my side of the bed I smelled a strong odor of urine. I at one point said to my husband that I was feeling ill.
The next morning we got up at 5am to get out of the room and approach the front desk to complain about the odor. The girl at the front desk was polite and said immediately "I know what it is , it is the shower curtain next to the toilet it happens all the time as people miss the toilet and it hits the curtain". I stated to her that you should not rent that room again without cleaning it thoroughly , as the urine smell also was coming from the rug. She stated, "oh sorry about that". We paid for the room 159.00 which we are requesting refund for or a free night at another Hilton/Hampton Inn. We have had great experiences at Hampton Inn's staying earlier in the week at another location which was wonderful experience.
This experience was a bad experience and the front desk made resolution nor gave us no customer service satisfaction. We do not want to detour us from staying at a Hampton Inn again but again feel that some kind of customer resolution needs to be made.
On Sept. 16 & 17 I stayed in your Santa Fe Inn (with Shoreline Travel). The beds were comfortable & the bathroom was very nice. However, when we walked into the room that night I smelled a distinct skunk odor and immediately went to change rooms. The desk clerk informed us that all the rooms were occupied but she could come with air spray. She informed us that there were skunks in the neighborhood & perhaps the odor penetrated the air system. We turned the A/C on high, & my roommate went outside but did not smell any skunk odor. She had a most unpleasant exchange with the manager. With the A/C the smell was lessened but several other people noticed a bad smell in their rooms. It is essential that you show you care about your clients and that you take steps to correct persistent problems. Customers want a fresh room with no odors. A/C can be turned on in advance of arrivals. You do not want to lose customers, so managers must be professional and show concern. You have a great location. Hopefully your manager will improve her attitude.
I booked a room for 2 night at the Hampton Inn in Danville. I was assured that we would have a walk in shower to accommodate my wife's broken leg. I even asked the desk clerk to check with the manager, which he did, and I was again told we would have walk in shower. This was the reason we chose this hotel. A few days later when we arrived at the hotel our room had a tub with wall handrails. I asked front desk to move us to a room with a walk in shower and was told that there were no walk in shower rooms. I was told by the desk clerk that he would note the problem and I would be hearing back about some sort of compensation. Before checking out I spoke with another front desk clerk and she promised that I would be contacted. Five days later I have not received a call from the corporate offices.
My daughter, joined the US ARMY and is traveling alone 1,200 miles to her base. She made a mistake and prepaid for a room that will not allow her to reach her base by the required date. Because she prepaid they will not allow her to switch to a location further away. Hilton customer service reps are rude, unprofessional and uncaring. She is out 150 dollars that she does not have. TERRIBLE customer service. She called to explain, I called, we twittered etc. and nothing. No call back!
I booked two room for Me and My Children, I end up extending my stay, due to car problems, nevertheless there was a fire drill, that was not announced, my kid was scare!! running in the hallways and thinking about a fire, there was no announcement of false alarm or not! As we finally got back asleep, the alarm went off again, still no indication of what was occurring, I called down stairs only to be told, there was no fire!
Then when I had to book another day, which I explained that I need both room for another night and was there any discounts that I could use, I was told the discount was already included in the rate of the family event, I end up paying close to $800 for both rooms. I did not think the staff was very helpful or had any sympathy in the matter of my axel breaking on my car, this made me feel like your hotel was family in dealing with families issues these children are foster children who got an opportunity to come and be in A hotel, only to leave out afraid with no explanation of why a fire drill went off!
I checked in to the Hampton Inn on 8/5 and was given a room for I had called ahead. I had a problem with the 12 noon checkout so the reservation person told me to tell them at registration. My daughter was working and couldn't pick me up that early. T he person told me that it would be a $50 charge. As we walked away the agent said, both of you have a good stay. It was only I that was staying so I went down around 11 am to ask if the late charge was for one or two. Before I closed the door I put the do not disturb sign (Dreaming) on the door handle. Asked the agent if the charge was correct and she said that there wasn't usually a charge but I had to come back for the manager had gone to the bank. I got up to the room and found a maid in my room. She said that there was no sign but she had knocked it down. Not happy at all.
I told him that the last thing that I did was put the sign on the door. I went later to speak to the Hampton Inn manager and he said that there was a charge but what I had been charged was too much. I told him that the hotel directory didn't mention a charge and that the agent told me that there wasn't a charge usually. He didn't care and I explained the problem with the maid and he stated that she told him that there was no sign. Untrue. Also at 1pm a note was delivered to the room stating that there would be no water for they were having a leak fixed. Shortly after that the tvs went out (storm related ) I had asked him if he could remove the late charge because of this and he said no but he'd lower it to the correct amount.
I don't know what was final charge was. I was waiting for my daughter and one of the maids came down and asked me if everything was ok? Apparently they were annoyed because I removed the tip $ after I came back and found the maid in my room. That and the fact that she lied I didn't feel she deserved it. This was the first time that I didn't leave a tip and I am 64. Very unprofessional how this was handled.
My family had reservations for the weekend of August 7 and 8, 2015 at the Hampton Inn in Middleton, OH. We were part of a group from Notre Dame Academy soccer team that was scheduled to be in the area for a mandatory team bonding event. There were approximately 30 rooms on hold for the event. It was necessary to book the room prior to soccer tryouts, which took place August 3 and 4. Unfortunately, my daughter was not chosen for the soccer team. We, as a family, had spent our entire summer at events and practices. Not being chosen was heartbreaking for my daughter!
In the furor that followed tryouts I forgot to cancel out reservation at Hampton Inn. I am now being charged over $100.00. I spent three days trying to contact the general manager, Natalia. In the process I received multiple excuses regarding her lack of availability. I also left her multiple voicemail's and also contacted the Hampton Inn corporate offices...to no avail. When I was finally permitted to speak with her, she was exceedingly rude and without compassion! She refused to even consider waiving the charges.
I am fully cognizant of my responsibility in the situation. Never-the-less, I find Natalia's behavior unprofessional and inappropriate. At no point did she express regret for my child's distress, much less apologize for her failure to return my call.
Under no circumstances will I reserve a room with Hampton Inn or their affiliates in the future. I will also be recommending that Notre Dame Academy chooses alternative lodging for all future events for it's many sports activities. If Hampton Inn is that desperate to make $100.00, then they may consider their goal met. However, it will be the last time they receive anything from me and I will do everything in my power to make certain they are not a part of Notre Dame Academy's future.
I asked about laundry being done and was told to leave it in my room and housekeeping would pick it up. I offered to bring it down and was told no. Asking when it would be done I was told it would be back by 5 the same day. Got back at 530 and called the desk 3 times. Finally told it would not be back til next day. Then a rude man brought it to my room and said. "Hey lady we can't do it tonight maybe tomorrow. I just took it and shut the door. No question why I expected it no apologize. Just a hey lady. I am 66 and expect to be addressed correctly. Not by hey lady.
My family and I were on the final days of a ten day road trip. I had planned the trip weeks in advance and had reservations for the entire trip in place. I am handicap and need accessible rooms. Hampton has a system where I can check into the room from my phone. I called Tuesday to make sure the rooms were available, I was assured they were available and was given the room numbers I had selected. Upon arrival, after a long day of travel I was informed that there were no rooms available. How could that be I had checked in the day before? Sorry no rooms. They sent us to a local hotel, which upon seeing the place, drunks outside, no air conditioning, not suitable for a good nights rest.
I returned to the Buchanan Hampton Inn told them I would not stay in the place they sent my family. I contacted Hilton Guest Assistance who instituted a conference call, myself the Hilton rep, the desk clerk, and the general manager. There were no rooms available for miles around, we were stuck in the mountains of West Virginia with no place to spend the night. During the conversation I was told that I had too high standards because I would not stay in the run down hotel. The desk clerk also expressed that I had booked the rooms with points, I did not realize redeeming Hilton Honors points made you second class. The representative from Hilton customer service heard the entire conversation.
She seemed sympathetic to my plight and stayed on the phone until an agreement was reached. The hotel had found accommodations around fifty miles away at a Comfort Suit. Wow another fifty miles of driving! At least we would have a room. The General Manager said that the Comfort Suits would not accept their payment so late in the day. I was asked to pay for the room and Hampton would send me a check. She would e-mail me the following day. I faxed the folio for the stay the next morning to the Hampton manager. No response, no e-mail, no check! After a week I began calling the Hampton Inn asking for the manager who was never in. No returned calls , no check, nothing!
I contacted the Hilton Guest Relations office, no response, no help, no anything! I am still waiting for the first contact from Hampton Inn and the Hilton people about the $150.00 dollars I am out. I am so disappointed how this event unfolded, Hampton and Hilton have always been my go to for consistent quality stays when I travel. Still I am floored that they gave away two rooms that I had actually checked into the day before! The Hilton people, to date, provide little more than lip service! I always hate to see something I counted on go to pieces, guess I'll be looking around for others in the "hospitality industry" to fill the void.
When making my reservation I forgot to ask for the military discount. On Arrival asked the hotel if I could get the discount and I told no. I would like to know the reason for that discussion. when other hotel has given me the rate after arriving. Really upset with the corporate office on this one!
After 12 hours of driving we arrived at the Hampton.. pulled back the beds and one bed was fine but the other bed had the dirty linen from the previous customer, sheets were a wrinkled mess with numerous body hairs all over the sheets, the bathtub had a thick film on the tub which showed signs of not being cleaned for a while. After having the girl from the front desk come up that night to change OUR sheets, she told us she would notify her manager, but we never heard anything again. We were not compensated for the frustration of having this happen, to be honest it nauseated us to even think about getting into that bed. I would not recommend Hampton.
Hotel website misrepresented a twin size "sofa" (really a love seat) sleeper as a full bed. My two children didn't fit. We asked for a rollaway and were told it was a fire hazard. Service desk rep was unapologetic as was the manager the next day. She said it was a full by hotel standards. I have a twin mattress in my home, I know what it looks like. Your standards must be pretty low.
Would not offer alternate accommodations since we booked through Seaworld. It doesn't matter where we booked, do you stand by your reputation or not? Seems to me that you don't like families with children. Or people who are not petite.
I mistakenly booked a reservation at the Idaho Falls Hampton on 5/6/15 on the opposite side of town. I requested that my reservation be switched to the Hampton at which I'd intended. The manager at the Lindsay Blvd location refused my request, despite neither hotel being near capacity, citing the 24-hour cancellation policy. Refusing a transfer between Hampton properties seems a very petty stance to take against a long-time, consistent customer. You secured my stay this evening. I'll think twice before booking with you in the future and will certainly avoid the Lindsay location.
I booked a room online in Carmel, IN for 4/1715. The reason for my stay was a Scholarship Award dinner for my daughter at Butler University. Upon arrival, I learned that I could ask the the "Butler Rate." The "Butler Rate" was $60 less than the rate I was charged but was told she "could not change my rate because of the way I booked." How would anyone know that in order to get the "Butler Rate" that they were to book any other way than online. There were other people standing in line who were able to change their rate once they asked them for the "Butler Rate." The young lady who assisted me said she could not change my rate. I was completely surprised because I usually stay at Hampton Inns and have always had wonderful customer service and the accomodations have been great. If this isn't corrected, I doubt that I will go out of my way to stay at Hampton Inns in the future. I am a Hilton Honors member and always choose to stay at your places. I was very disappointed with that should couldn't be more helpful. If one group gets the "Butler Rate," why shouldn't everyone? I hope to receive a reply.
We stayed there on Saturday night, April 11, 2015. We were woken up by a fire alarm going off at 3:40am. When came to our senses and realize that it was actual an fire alarm. Our room was on the top floor (4th) and we were confused and not sure whether it was a real thing or prank or exercise being done. Finally after about 5-6 minutes or so someone came by and told us that the front desk said for us to actual an alarm and to evacuate the building. My concern was why there was not a better way to let folks know for sure what's going on. (maybe a recording on the phone to tell that is real fire and to get out or over the intercom system or something to help. I would think your hotel would have a better way to confirm that we needed to get out of there. Believe the alarm was sounding but we did not smell anything so it was hard to believe that a fire was going on. We were told by others in the parking lot that there was a small fire or something going on the first floor. The hotel did not even say they were sorry for the interruption when we checked out the next day. I know the folks that morning was not the ones there when this happen but they should of at least acknowledge that we had been erupted during the night by the fire alarm. Given us a slight discount for our stay or say they sorry that it happen. We heard it was a kitchen fire. A note under the door would of been nice the next morning when we got up explaining what happen. Oh, I just had another thoughy, they want to know how many are staying when you check in but no came around from the hotel to verify that everyone had gotten out safely. I hope this never happens again. We have always prefer to stay at Hampton but maybe you need to implement a better way to let you customers know when a fire is in the building along with the fire alarm.
My husband and I stayed at the Hampton Inn Atlanta - Canton on 4/7/2015 and 4/8/2017 in room 310. We missed an appointment on Wednesday morning because we left a wake up call for 7:00am and did not receive one!!!!!!! Thought that this should be noted as a complaint so this can be corrected by the staff and it will not happen to someone else in the future. This missed wake up call, not only had my husband and I miss a critical appointment, but it also cost us money. If you are going to offer a service like wake up calls, then do the service! I've learned my mistake and will set many alarms in the future, not depending on the thoughtless people of Hampton Inn
On 2-13-15 my wife and i checked in at the Haampton inn in Blytheville Ar.We paid 110.36 in CASH and took recpt.Had to leave our credit card for possible damage deposit,we told the girl do not swipe the card.We picked up our card am 2-15 and left no damage etc. im 80 yrs old wife about the same.We retruned home 2 wks. later to find a 119.36 bill on our credit card.After 6 calls e mail etc nothing.Our credit card was used with out out permission and someone kept our 110.36.Stay far away from there there a bunch of low down dirty cons,P.S. MOLLY the manager is a real peach lol to do business with.Molly i hope you read this you s--- b---
Upon arrival to this hotel, the front dear staff were sitting down on the chairs in the lobby. No proper greeting or friendly smiles. First impression was a disappointment. If that wasn't bad enough, the front desk person was confused and couldn't decide which room to assign to us. No usual offering of snacks such as cookies and/or popped corn. Upon entry into our room I was immediately disappointed in the appearance all old furniture. Given the coat of this room, I would expect these rooms be updated. The maintenance people Trevor, imparticular, was very helpful as there were a couple of issues the toilet wouldn't flush and the thermometer was located on the wall and wasn't controlled on the heating unit itself (no one instructed). Also, the employees who helped with the breakfast were cheerful and had the breakfast items well stocked and looking fresh.
Overall, I was very disappointed with my hotel experience. Chances are I will not return to this hotel after such a disappointing stay.
I was staying in room 307 at the Hampton Inn. Throughout the night I heard loud noises I called the front desk they said they resolve the problem but I continue to hear nosiness and when I left out to go down stairs I smell this very bad odor that smell like drugs I also told the desk clerk if was not nothing the clerk can do for me . This my business trip and I decided to stay here i couldn't get what I wanted down because of to many interruptions. I'm very unsatisfactory. I Was Not Happy With My Stay!
ON 12/18/14 I made a reservation for my wife and my two children because I went to a surgery at the Hospital for Special Surgery unfortunately I need to stay in it for a couple of more days, my wife spoke to the person on the front desk an told her she need a extra night stay in it, the person on the front desk said it is ok by you need to change the room for tomorrow night (12/19/14) my wife said will be ok to change the room, next evening 12/19/14 she came around 8 pm with my two children and the person in the front desk and the manager (Nelson) told her we don't have any rooms for you and here is your luggage that my wife left because they told her after they clean the room they will bring it up. How is possible to do this things to a lady with two small children at that time and with out any help from the persons of your hotel.
I need and explanation why you people do that after they told her yes we do have a room and we will hold your luggage. I just write this now because my wife never told me about this problem until now because I was trying to recuperate from the two surgeries I had. I though Hampton Inn treated everyone well especially clients like me and my company who is you very frequently. My Hilton HHonnors #913546575 please let me know if I need to cancel it and change my staff and my self for a different hotel who treat us better.
I was wrongful terminated for harassment and retaliation and discrimination against me. I went to the management and GM they told me basically its her way or the door. I must do what she says and have no respond to how she talks to people.
Not as clean as most Hampton Inns are;but the really big negative,was no hot coffee..was barely warm in the carafe.I love the oatmeal,but the consistency was not good.Actually the whole room was not so clean. When you tell an employee about it,all they did was say oh,sorry. I love staying in Hampton Inns..in fact this is service as it should be. We are in The Hampton Inn in Ocala, Florida. Nice Staff. Thanks, do not like to complain, but; for the sake of others I have.
I by mistake booked a advance reservation online. The day before we were traveling I realized after a call to the hotel I had made the reservation on the wrong date. Don't know how this happened but it did. The hotel had a room on the night we needed it but would not let me change the reservation to that date. I have talked to numerous people and it is the same run around, they frankly could care less about my problem, offer no solution, no help and I am out of $108.00 that I did not have to lose. I have never been treated so badly by any company, the unconcern is unbelievable. I will never ever stay at a Hampton Inn and will advise anyone I can to never stay with this chain of hotels.
They don't care about their customers!
I stayed at the Alexandria VA Hampton Inn (1616 King St) from 3/27/13 to 3/30/13. Upon checking in a person who appeared to be homeless was sleeping in the lobby. Each morning people came off the street, put breakfast items in their pockets and left. One morning I went into the unlocked lobby restroom and a man was in there washing. Another time a barefooted man came in to raid the breakfast bar. When I complained to the desk clerk she wouldn't do anything about these people and seemed not to be concerned. At $250 per night I expect more security and don't want non guests hanging around the breakfast bar and lobby. I have never experienced this in over 40 years of staying in hotels.
Checked in and out within hours due to bedbugs in room. I was told by the clerk that there were no other rooms available so if I choose not to stay they couldn't help me. I was truly out done, who wants to choose to stay in a room with bedbugs. It was explained to me that i would not be charged money woukd gi back on my card in about five days. i stated i understand what you are saying but coukd you pkease give me something in writing staring i wont be charged. she said she couldnt provide me we such. i told her tgat im traveling from out of town and do t want ti fet hone and never see my money and have no proof but a picture of the bugs.
Another toung lady started her shift and helped with tge matter...but still didt want to document no charge. i had to literally act loke a fool and threaten to knock on every doir and inform tgem of bedbugs in the facility. Then she made the notation, after to long if going backwards and forward. So, being without hotel money to stay anywhere else if i wanted to...i had to travel back home to baltimore from nc. I was out raged. I was told the manager couldn't be reached over tge weekend. Not only do I want my money back, but want a complimentary stay at a location where I feel comfortable.
I made a previous complaint, had no idea it would be posted actually thought it was going to the complaint department. Also, thought I deleted it due to numerous typos. But, the fact still remains that it was the worst experience ever.
I stayed at the Hampton Inn in Chesterfield, Michigan on New Yearâs Eve and had a little bit of an unpleasant stay. The guests on our floor were rude and being loud all night â I realized that it was New Years Eve but at 3:30 in the morning, it was time for bed. The hotel staff did nothing to rectify this issue. Finally and more unbelievable to me was the fact that the next day, I found two different credit card charges totaling $50 on my credit card.
When I called the hotel, they basically informed me that this was for âincidentalsâ and were rather rude about it and said the charges would drop off in 2 days. When I checked in, the staff told me they needed a credit card for âincidentalsâ and did not inform me that my card would be charged $50. I would assume that meant in case I destroyed something, then I would have been charged.
This is something that really should be disclosed at the time you check in and obviously people are going to call about it after the fact. I donât think the staff should be rude either when you do call. Its your or their policy not mine. Needless to say, I got probably 3 hours of sleep because of all the commotion.
After traveling over 7 hours with three small children on our first vacation in 10 years, (the best I could manage was 2 days off) we arrived at the Hampton Inn in Arcata CA with which we had made reservations 4 months ahead of time, only to be told that our room had been given away 45 minutes prior because there was something wrong with the card number in their file. They called our home, obviously to no answer due to fact that it was 400 miles away and we were driving.
By now I have a wife and three kids crying in the car with nowhere to go and the only thing offered is the number to some no name roach motel. The only reason we were going to stay there was because they have been decent in the past. It is a full hour away from anything we had planned on doing on our short visit. They haven't offered to do anything to make it right. The 10 year old looking desk jockey had the power and authority to ruin our weekend but none whatsoever when it came to saving it. I'll definitely not use a Hampton owned business again if this is their policy towards customers and families.
I work for FEMA and when I checked in to Hampton Inn 10-20-11 located Hershey, PA. I gave the desk clerk a tax exempt form for the state of Pennsylvania, The next morning when I checked out I notce that the taxes had not been removed from my check out receipt. I asked the desk clerk, could she look for the form that were submitted for tax exemption, which she did, but stated that she could not remove the tax, because her Manager was not there. She than made a call to her manager; and were told that she could only remove the County room tax but not the state tax.
I informed the clerk that I need 0 balance with the correct pricing on the receipt, which she said that she could not provide.The clerk wanted me to leave with a inconplete receipt and stated that her manager would e mail me if correction needed to be made. I finally decided that i would pay for the taxes and went to turn my key in. That manager just walked in and did give me my 0 balance. This was very stressful in a stressful situation because no one was availble that was knowlegable of dealing with matters like this. I have always enjoyed staying at Hampton Inn, but this is far the worse encounter that I have experience at any Hotel.
We checked into the Hampton inn in Newberry, SC. We were so disappointed! First no MSNBC on the tv. Then we could not access the Internet on our own iPad or the hotels computer. That happens sometimes we were told. Going into the bathroom we noticed mold around the bathtub and the last straw was when my husband killed a big roach in the bathroom ! The desk clerk made no apologies and we left! We have always been happy with Hampton Inn and look for them as we travel. We were very unhappy with this one and will look elsewhere in the future.
I made reservation to stay at the hampton Inn in Manhattan, kansas two weeks ago for my businees trip for the federal government. Upon arriving to my businees that I was investigating I found a Marriot right across the street from the company. Having to work their two days and long hours I went to the Marriot and asked them of room availability, and they had one available. I asked the clerk to give me the phone njumber of the Hampton Inn in Manhattan, Kansas so I could try to cancel.
I received the phone number from the clerk and called the HJampton Inn in Manhattan. I was advised by the desk clerk that the hotel was not sold out and that I would be charged since I did not give a 24 hour notification. The clerk also told me to call back because if the hampton could sell my ropom I would not be charged. JUpon completing my appointment for the day I returned to the Marriot and inquired again about a room for the evening . The clerk (a new person) said one was available, and I again asked for the Hampton Inn's phone number in Manhattan, Kansas. the clerk from the Marriot gave me a phone number and I called waht I thought was the hampton Inn in Manhattan, kansas. a clerk answered the phone and I advised her that I had made reservations and wanted to cancel if my room could be sold.
The clerk stated that she could not find my name in the log book, and she further stated that because she couldn't find my name that the reservation must have been cancelled. So at that time I accepted a room at the Marriot Hotel. After dinner that evening I called agaion to the Hampton Inn and found out that my reservations had not been cancelled and that the clerk at the Marriot had given me the wrong number, and that the number she gave me was for the local Hamption in Junction City, Kansas. the clerk that told me my reservations were cancelled was Ashley. Now I am stuck with two hotel bills for the same nite, and it looks like I tried to commit fraud to the federal government, as my government credit card shows two hotel bills for the same nite. I asked the manager for the Hampton Inn in Manhattan that since I was being charged could I stay at the hotel.
We are an honor member and we have stayed at several of your other chains of hotels including the Hampton Inn. Are experience has always been pleasant and rooms in the past have always been neat and clean. In our most recent stay at the Camarillo, California Hampton Inn our visit was not pleasurable. The Hotel is under construction the whole first floor was stripped of all furniture and construction workers were in most of the rooms hanging wall paper. This is the way we had to enter the building to get to our room on the 3rd floor. The hotel is in dire need of a renovation and should not be open to the public during the renovation.
The comforter in the room looked like it had been washed repeatly and the was extremely lumpy the bed was hard and uncomfortable. Had we known the condition of this hotel we would havc selected another hotel in the area but we have always had such a nice experience in the past. The cost of the room was $143.60 plus another $25.00 our confirmation number is 85089388 we would really appreciate being reimbursed for the the expenses incurred.
When I checked in on the 23 of jan. the lady at the front desk was very nice. When I got to the room on the 5 th floor thought that was nice. In the room there was no safe. I have iPad cash other valuables I wanted To put in the safe while at the mecum action.the wi fi only works in half of the room not at the desk. First night was fine but second day when back to the room from dinner the key did not work. Went down and The girl ran it through the machine and I went back up.
Still not working. Noticed the phone by the elevator So tried to call down to the front desk but no answer so back down again. Girl said I will call matinance I went Back up but no one. Getting frustrated so called again and this time she answered and said the same thing. He will be up. Finally he got the door opened.
I had trouble with internet and your workers made me feel I was putting them out by asking for assistance. I ended up using my phone hot spot to transfer info to my main office. Then I noticed these employees used all the disability parking spaces for their personal veichles. My stay was last tu through fri at Pueblo, Colorado North Hampton Inn. My comments is not intended to receive anything from the Inn. dMy intent is to make a better stay for others.
I made an online reservation at the Beaufort, SC Hampton Inn for September 26th which was not honored upon my arrival. This reservation was one of twenty online reservations I made for a bicycle trip I did with a friend which took us from NJ to Florida. Along the way, where it was possible I stayed at Hampton Inns (totalling seven). I mention this for two reasons...first, to make it known that Hampton Inns are my hotel of choice and second, to make it known that I know exactly how to make a reservation.
It should be noted at this time that I had special circumstances which caused me to not only use the online tools but also caused me to contact the hotel's desk at the same time I made the reservation. The reason for this occurred because of the bicycle trip. My friend and I did this trip largely unsupported but there was a time frame between 9/21 and 9/28 where we were accompanied by a third person. The very first reservation I made went like this...I found a suitable hotel in route. Before completing the process online I contacted the hotel's desk and asked the following questions. I asked if it was possible to put a rollaway bed in the room and what the cost would be? When I was satisfied with the answer I asked the desk person how do I make this special request online? She said you can't, but go ahead and complete the process and then call me back with your confirmation number.
It was a simple and practical approach to ensure that both the hotel and myself were on the same page. Therefore, I used the same process for the entire duration that a third person was in play. I also put the request in the comment section as an added reminder. Each desk person told me they would make the entry in their comment file as well and added that the rollaway bed would placed in the room prior to our arrival. That is exactly what occurred in each instance until we arrived at the Beaufort, SC Hampton Inn.
After pedaling from Charleston, SC we arrived and were told they could not accomodate this request. I said, "how can you not accomodate us when it was agreed upon weeks earlier"? A Ms. Brittingham informed me that it was impossible that any such agreement could have been made as no one there would have allowed that arrangement to be made. She added that Fire codes do not permit a rollaway bed to be placed in their rooms. I asked why I would be told to go ahead and make the resevation and why would they make the notes in their system and tell me that it was something they could accomodate? Her response was that I never made any such phone call stopping just short of telling me I was lying. When I pushed the issue about making contact with the desk she then informed me that her records indicated no call was ever received from my telephone number and that I must be mistaken.Ironically enough I have an email confirmation from them acknowledging the request was made clearly evidencing they documented receiving it. I think it is Ms. Brittingham, nasty attitude and all that is mistaken. What she didn't know is that I am a Comcast Triple Play subscriber. Among the services they provide is telephone. The really great and unique thing about their phone service is their online record keeping regarding the phone calls I make and receive. It's funny that Ms. Brittingham emphatically denies that I ever made the call in question and that her records belie my assertions that I did when I have phone records proving that I did. I would be very happy to provide this documentation along with the email from them acknowledging receipt of my request.
At any rate, as this conversation was taking place it apparenlty was at the end of Ms. Brittingham's shift and she departed leaving me and my group and the young lady at the desk in an unresolved situation. I then pressed the new desk person for answers and help. I informed her that only a couple days earlier we had the very same resevation at the Myrtle Beach Hampton Inn and the said nothing about Fire Codes. She said look I cannot do it Ms. Brittingham told me very clearly that I was not permitted to help you. Now this left us and the this young lady in a very vulnerable position. I believe she wanted to help us but her job would be in jeopardy if she did. We, on the other hand were told we had no room after pedaling more than 70 miles from Charleston.
Fortunately, although this young lady was not permitted to help us at the Hampton Inn she nevertheless went above and beyond by calling around to the Fairfield Inn and eventually got us a room at the Holiday Inn. I was very upset to say the least and until I calmed down I have to tell you it brought into question any future loyalty I may show toward Hampton Inn. I just couldn't believe I could have a confirmation number and documentation supporting my assertions that I agreed upon accomodations and yet an employee could disregard all that and essentially call me a liar. Furthermore,I just couldn't believe the Corporation offers no avenue for recourse. It was like sorry buddy it's your problem not ours. If that is your policy please let me know, but if it's not I would like to know how you can fix this.
Thank you for listening
The gentlemen who was working the front desk, David, was the most unfriendly worker I have ever met at a Hampton Inn. He did not seem to be very good at his costumer service, and seemed to 'huff and puff' at any question I had for him. I felt like I was putting him out just with simple questions. It looked as though he was making 'key cards' when we arrived, and he didn't acknowledge us for a few moments, and when we did it seemed like we were a bother.
Then later I asked if we could get a childs crib/playpen brought to our room, and he just said very abruptly, "well I'll have to go see if we have one available" and just walked away, then a minute later he came back through the lobby, and I asked if I should wait, or go to the room, to which he said, 'no just go back to your room, if I find one, I'll bring it" again very abruptly..., it just didn't seem appropriate. Then the last thing was in the evening I brought my son downstairs to get a little cup of hot chocolate before bed, and as I was looking to see if they had hot water I only saw coffee, so I turned around and asked David if there was any hot water.
He did not even look up at me.., a few seconds went past and then he just walked away..., this was bothersome to me, and I thought maybe for a minute that he possibly didn't hear me, but then he re-appeared with a container of hot water, walked up by us and set it down next to the coffee rather abruptly, again without saying anything, then went back to his desk. I don't feel like I was being overly needy, and I don't feel like the things I was asking him should have bothered him that much. I stay at Hampton Inn's almost anytime I travel and I must say that I love all of my experiences, but this one really set me back.
Not to mention that it was on Valentines Day, and I was hoping to have a romantic evening with my wife, and then to be met with this gentleman and his attitude kind of ruined the night. We used our Hilton Honors points to set up this free stay, but I must say that everything was pretty well ruined by this experience, and I would like to have some free vouchers or something to stay another night at another Hampton Inn. I know Hampton Inn has their 100% Guarentee, and I would normally never ask for this (and I never have had to ask for this,) but I feel like this time warrents asking for some type of refund. And I think someone should definitely talk with David at the Richmond Southwest Virginia Hull Street Hampton Inn about his Customer Service Skills.
On 9/12/12 I went to the Hampton Inn on Apalachee Parkway in Tallahassee Florida to check the availability of a room for one night. The desk clerk said he had plenty of rooms & asked for my name. I told him it was for my boss Don Scozzari. He went to write his name down & I asked would a credit card hold his room? And if he doesn't show will there be charges. The clerk said no, we will only charge you if he checks in. I told the clerk that Mr. Scozzari has his own Company Credit Card & it should be billed to his card only. That night after our meeting, Mr Scozzari decided to travel back to Albany so he could be in Athens the next day. On friday 9/28/12 I get my statement & there is a two night charge on my card for $111.38.
I called the local hotel & was transfered to Ashley's voice mail. I left a message for her to call me about a charge on my credit card. She did not call me back. On 10/01/12 I went to the same local hotel to discuss this with a manager & was again met with the same desk clerk who told me there would be NO CHARGES unless he checked in. First, he could not locate in their system anything with my name or Mr. Scozzari. He asked if I could get my credit card statement? I said yes, give me 30 mins while I go back to my office to retrieve. Opon returning, I show the clerk my statement, he finally found where it was charged, went back to talk to the GUEST SERVICES MANAGER.
She told him to go back out there and deny the refund. These people are a disgrace to company. I have been lied to, ignored & have wasted my time on something that should not have happened. After this email is sent, I will be going to the Better Business Bureau to file a formal complaint . I was told there would be NO CHARGES. All of this has so far taken 3 hours of my time.
Friday, 9 November 2012 I made a requested at the front desk for a room for one night at the Hampton Inn & Suites Vanderbuilt Ellliston Place, 2330 Elliston Place, Nashville TN 37203. I was informed that all rooms accept for an 1 handicap room had been sold out. I expressed that I would prefer the room at a discount military AAPR or AAA rate. I was informed that no discount rates were avaliable. My first complaint is how is your business appreciating the veterans especially on VETERANS DAY weekend at your place of businesses as advertise, "the best available preferable discount rates."
The second compaint is, my preference was to pay $320 cash upon check-out. I did receive a receipt for payment of the room under the door of my room. However, I did not receive a receipt for the cash payment nor were these charges immediately refunded to my debit card. After returning home I reviewed my debit card account and noted that a $320 outstanding room charge. I called the front desk of the request why my debit card payment had not been refunded. I am recently retired after 28 years of service in USAF. This is totally unacceptable for amultiple star HOTEL/INN.C
I was planning a surprise night for my fiance's 24th birthday & i thought the Hampton would be a wonderful spot because it was so beautiful , i was wrong !
Before i booked my room , i asked them directly " do i need a credit card to book a room " they replied " no " so i booked " 1 king suit whirlpool " a week later i get a call from The Hampton Inn saying " you can not book this room because you need a credit card for this type of room " so i had to change my plans because i didnt want to use my fiance card because its a surprise . so i got a " king studio suit "
When i booked in on 12/31/12 , they asked me when i wanted my romance package set up , i said 6:30 because i have dinner plans for 6:00 & i would like it to be there for when my fiance & I come back .
when we got back at 8:00 , i had him blind folded to see the surprise , when i got to the room , NOTHING was set up ! it was very upsetting , because i wanted it done for him at 6:30 . i then called down to the front desk & she seemed very ungrateful , " yeah it will be right up " she said to me ! 30 MINUTES later a woman comes to my room and hands me champagne & it was SO WARM when i opened it , i had to put the champagne in EVERY glass i could fine & put it into my mini fridge .
Had to wait at least and hour before i could start my night . Then children were running all around the halls screaming which i did no mind because it was only 10:00 , but as the night went on i could not sleep & called down & they said they'd get right on that but did not !
I then rented a movie on the television , & the end got cut off because the fire alarms went off because people were smoking in the hall way on floor 4 ! ( i thought they had secretory for that reason ? ) , so we had to wait outside for about 30 minutes to 1 hour & now my fiance is sick !
Also before i booked the romance package a woman told me included was champagne , chocolates & flowers . i NEVER did receive flowers . Before i checked out there is a plaque saying if im not 100 % satisfied with my stay i dont pay , well i told her and she held out her hand as if to say pay and leave .
Every thing that went wrong caused my surprise to my fiance to FAIL & make my night miserable & everything went wrong on the Hampton Inn's part .
1) they did not set my room up for 6:30n like i ASKED it was done at 8;30 with WARM champagne
2) they were rude and unwelcoming
3) i got false information on the package i purchased
4) i did not finish my movie i BOUGHT because alarms went off for smoking in the building
5) i did not sleep at all because of loud children in the halls ( which i complained about )
6 ) when i checked out they did not care about my satisfaction , they wanted my money and wanted us gone.
I paid a total of : 220.33$ & i do have my receipt & i do want my money back because it said on the plaque on the door , " if your not 100% satisfied you dont pay " well i was not & when i was there they did not follow that rule & did not care . I would not come back again , & i do NOT recommend ANYONE to go .
The Hampton Inn i went to was in Moncton , NB the address is
700 Mapleton Road , Moncton , NB , E1G 0L7
Phone # : 506-855-4819 Fax # : 506-855-8702
I recently stayed at the Hampton Inn buckhead in Atlanta GA. I have never had any issues with any Hampton Inn in the past. I was there training for a new job. The first room I had the bed was horrible and was lumpy and just unfit to sleep on. After I had been in that room for several days I noticed there was black mold coming through the Sheetrock in the bathroom ceiling. This explains why when I walked into the room I immediately started sneezing since I am allergic. On the Friday I was there the fire alarms went off every 5 - 10 minutes for over 2 hours. Another person attending the training found a roach in her bed. When they moved me to a new room the toilet was so close to the wall you could not flush the toilet. I had to take one finger go underneath the handle and flip it up to flush.
I called to the front desk to ask for the address of the hotel and very rudely I was asked do you not see it on the phone? I explained to them that other than the buttons on the phone there was nothing. Instead of the normal cover telling you how to call room to ro or the front desk I could see the circuit board in the phone. I used the shuttle service once to go to lunch on the weekend. When I called for a pickup from the restaurant I was put on terminal hold and I ended up hanging up and calling back and they answered immediately that time. I was very disappointed with this Hampton Inn since I have always experienced awesome stays at any other Hampton Inn
When I booked the Hampton Inn at 46280 north I-94 service drive Belleville, MI. They posted that water would be turned for service and that it would short and a speedy return of service. Water was turned off at 10 am. It is now 6:30pm and still no insight when water will be turned on. My Hilton # is 962575335. This is disgusting and a complete lack of confidence in management. I spoke to the manager at 1 and 3 and was told it would be shortly. Apparently she has no clue!!!! Typical blond with dark roots.....
Originally sent my complaint letter on paper, to this address. I have not received any form of reply. Hampton Inn Corporate Office Headquarters, Hilton Worldwide, Inc. 7930 Jones Branch Drive, McLean, Virginia 22102 USA March 13, 2014.
Dear Customer Support & Public Relations, I am bringing to your attention a situation that happened to me when I was a recent guest at the Hampton Inn Hotel in Carson City Nevada. My wife and I had just checked out, beginning our day, as we were leaving the parking area we noticed an item in a large mud puddle that appeared to be a flag of some kind, red, white, and blue. We stopped, went to retrieve it, it was a United States flag, we were thinking it was the flag that Hampton Inn displays in front of their entrance way. It had been quite windy, stormy, and rainy the night of March 5-6, 2014 it was still attached to a pole of some kind, not from the front of your hotel. Without any other options, having no idea of who actually owned the flag, we returned to the front of the hotel.
I carried it in, in hopes that the desk clerk would be able to care for it. (There were two people behind the desk) The young lady clerk took it from my hand. I cannot remember what she said; it is what she did that really raised my ire. All be it the flag was dripping wet and dirty, she took it back outside and dropped it on the ground and said she would get their maintenance person to care for it. At the risk of using words that should not be used near a US flag or a lady, I asked that she at least lean it against the building, off the sidewalk.
She said she would get the maintenance man. I hope he took better care of it than she did. Being close to tears and very mad, my wife and I then drove away. It has taken several days for me to calm down enough to write this letter. Hopefully I will receive some correspondence from you in the near future, acknowledging this. My wife and I visit Carson City fairly often; we have found this Inn to serve our needs very well. However: it will be some time before we return.
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