Hampton Inn

I was in contact with the hotel several times both before and after booking about the accommodations I needed for my disability, a room on the first floor close to an exit.

I was told it wouldn’t be a problem.

Upon arrival I was told that both rooms were on the second floor, at the opposite end from the elevator.

The desk clerk said the only other option was one room on the first floor, far from an exit, and one room on the second by the stairs.

I live local but booked the rooms for a bachelorette party.

I ended up not even being able to stay at the hotel, had to rearrange everyone else’s plans because I couldn’t walk to the room.

We have no complaint at all.

One of the best and most friendly places we have stayed.

We will definitely stay at Hampton inn from now on.

The rooms were excellent.

We will recommend this to anyone.

Keep up the good work

Natasha Boyd who is the General Manager at the Hampton Inn on 161 Ted Turner Drive in Atlanta Georgia, 30303 is the utmost rudest, the most unprofessional, and the most nastiest person I have ever encountered.

How she received the job of a general manager really and truly beats me.

She does not deserve it.

I will never ever stay at this hotel ever again because of her.

The way she speaks to people is absolutely disgusting and downgrading.

I have never been so appalled in my life.

Hissing kitty, Really...

I stayed at a hotel of yours in De.

I booked online and when I got there the room that they gave me was not the room I booked.

I spoke to the GM and asked to be credited the difference.

He said since I booked online there was no difference in price.

I got a receipt when I checked out.

It was 30.

00 less than what I had paid.

I am very upset with his rudeness and the bait and switch tactic of the hotel.

Not that it matters to your company, but I will never stay at one of your hotels anywhere again.

We stayed at the Hampton Inn Emporia on April 13, 2019, We had made reservations over the phone and had a very difficult time understanding the woman we where speaking to making her understand we belonged to the honors.

When we arrived at our room, we found a dirty towel hanging in the bathroom and when my wife sat on the toilet it was loose.

She also found the room was dusty in some places.

When she called the front desk no one answered after about 8 rings.

I went to speak to the front desk and couldn't get near it as it was very busy.

We had to be back on the road and so we left with our bill and realize we didn't see any discount on the bill.

We have never payed this much for a room in the eight years we have been staying there.

We don't believe we will be continuing to stay at…

My wife and I have used this property 2 to 3 times a year and have had to complain about cleanliness at each visit.

Last year we complained about poop all over the toilet plus other problems with the room.

We got one night free for this problem.

This vist march 22 and 23 we again found problems with the room such as blocked bath drain and sink draim as well as a dirty window sill, dirty tv screem.

We will not be using this property again, but i must add that front desk stall were very sympatic and freindly.

Bernard and Denise Leduc 469 de Cannes st apt 302 Gatineau qc j8v 4e6 819-525-1181

my understanding is that after 30 days tax gets refunded and no tax after that ive been staying at the hamton inn in monaca pa for just under 30 days every sat ive been telling the desk person to extend another week last night going on my 30th day I was asked how long I planned on stayin I repled weekly that every Saturday I extend they informed me that no one extended me and that my room is booked for the next night so my question is why none said anything sunday or Monday and booked my room before telling and giving me no notice that my room was booked very in satisfied EVERY front desk person and room cleaning person knows me by face if not by name so now I will find out how good your 100% satisfaction program works waiting to hear a reply

I booked a King Suite onlinewhen arrived your hotel in Laurel De, I was given different room.

I complained to the person on the desk she calledGM Fontaine Nichols.

He told me that the rugs are being replaced in the hotel and that was the only room that was available.

I told him I was upset but would like a credit for the difference of 139.

00 and 109.

00 He replied that I didnt book on your website and the cost was the same.

I am extremely upset this sounds like a bait and switch to me.

I have both receipts if you would like to see them.

I hope to hear from you on this matter.

I stayed at the hampton on 4/19/19 in carroliton ky.

It was about 1 am in the morning.

The room had chewed gum stuck to the phone, the stand between the bed would not stay closed.

In the morning i went in to bathroom to take a shower but I was unable to because the shower knob fell off into my hands, was unable to turn water on.

If it was not so late and pouring down rain I would have left this facility.

In the morning when we were leaving I told the clerk and her reply was, were in the process of remodeling, no sorry even.

Is it your practice to put customers in rooms that are in the process of being remodeled?

You call your self a four star hotel, shame on you!!!

Tag on door says "do not disturb" on both sides, so my room was never cleaned. (2 days out of the 3 I stayed.) I told a cleaning person I did not need a room change that first night, but I expected it to be cleaned after that.

The shower glass looks like it has never been cleaned as do the shower tracks.

The floor of the shower was not clean.

I found a hair on the sheet the first night when pulling the coverlet back and I mentioned this to the front desk as well as my disappointment with your "retro style" decor.

Looks like you've "dumbed down." The window in the room was not clean.

Due to allergies I had to use the kleenex ,but few were in it.

Desk people okay, I guess.

This was in Rexburg, ID.

18, 19th and 20th of April, 2019.

I have previously stayed in a Hampton in Utah and…

Called hampton inn in Greenville,SC on April 23 2019 to make a reservation.

On the phone for over an hour.

L kept changing price info and availability info.

She was not courteous and put my wife on hold numerous times.

We decided not to use hampton inns again and are choosing another venue.

My family stayed at the Boone, NC Hampton Inn from 1-7-2019 thru 1-10-19 in a handicap room with our daughter who has to use a wheelchair.

The night time temperatures were around 13 degrees.

We could not get our room warm at all.

Finally, we discovered there was a large opening to the outdoors under the heating and cooling unit.

Housekeeping said that this problem had been discovered in other rooms over the portico.

I took pictures showing that we had to stuff comforters around the unit to stop the airflow from outside.

At check out time we were led to believe the room would be comped, even though the card was charged.

Actually, the hotel was perfect in every other way.

One major problem also was that even though it is a handicap room, the BEDS are to high for wheelchair transfer.…

My wife and I stayed at the Hampton Inn located at 8353 Georgia St Merrillville, Indiana on April 9, 2019, checking out on April 10th.

The clerk evidently misunderstood my name and room number as I checked out and checked out a different person and charged my credit card $181.

71 rather than the correct rate of $129.

28.

When I pointed this out to the young lady, she apologized and presented me with the correct receipt.

The PROBLEM was that she left the original incorrect charge of $181.

71 on my credit card.

I called the Hampton Inn on April 19, 2019 and spoke to the manager, Kevin Badten, explaining the situation.

He promised to look into the matter.

When I followed up with Kevin on Monday, April 22nd, he obviously had not only not looked into the issue, he indicated that there…

We recently stayed 1 night (Thursday 4/18/19) at the Hampton Inn & Suites in Frederick, MD 21702 @ 1565 Opossumtown Pike.

The purpose of the trip was to visit Washington D.

C. on Friday.

We woke up Friday morning and my husband checked his account and the hotel not only charged for the room but there was a $500 hold placed on his account also.

We were not TOLD or informed anyway of this charge.

We were very upset and went to check out that morning and try to find out what was going on.

The general manager there (Irfan Mian) stated that it was not his hotel that made this charge/hold and that we needed to contact the Hampton inn up the street?

Which made no sense at all because we stayed here and gave out credit card information to this hotel only.

We asked if this was a common…

I recently made a reservation at the Hampton Inn in Lebanon, TN.

My reservation was through a third party ( Hotels.com), BUT PLEASE DON'T DISREGARD.

I contacted Hotels.com to cancel my reservation.

I was told I was too late with the cancellation and that I would be charged for the first night of a two night stay.

I agreed.

I understood.

I have now been charged TWICE on my credit card! by the Hampton Inn.

After several online chats with Hotels.com and a few phone calls to the Hampton Inn in Lebanon, TN, this problem is still not resolved.

I did not pay Hotels.com.

I selected pay at the Hotel.

It is the Hampton Inn that has charged me twice on the card.

I do have screen shots of my chats with Hotels.com.

I will attach pieces of the chat with my original confirmation number and…

My complaint has to do with the billing.

I was charged 260.

27 and 296.

30 for my 2 night stay when I checked in on 4/19/19 than when I checked out I have another charge of 556.

57 which is pending to come out of my bank account.

I called but I really didn't like the answer I got because I now do not have any money for food ,gasoline , my water bill and my car insurance now is going to be paid late.

Also I have an electric bill that comes out automatically which is going to bounce and cost me a 36 dollar check fee.

We have been staying at Hampton Inns now for about 3 years.

This is the first time this has ever happened and I need my money back sooner than later.

Something for my inconvenience would go along way to help keep me as a customer.

I also booked a room for 3 day labor…

Hello

I do not gave a complaint of the usual nature as we love Hampton Hotels.

What we would like to see is that Hampton Inns use a industrial dishwasher instead of putting all the plastic cutlery into the garbage.

It is so bad for the environment and if you use metal cutlery it can get washed and reused.

My daughter and I checked in 4/13 found a rip in each comforter.

We notified Bee at the front desk.

My daughter showered and found a bug on a towel.

Using two towels.

She pulled back the sheets on her bed only to find another bug.

I notified the front desk, this time Oscar.

Oscar let us know that the hotel was full and there was nothing that could be done.

He said he had tried to contact the manager.

There was not offer to book another hotel.

My daughter (in tears) and I grabbed our bags drove away.

We began laughing until it was not funny.

We were in town to see my eldest High School daughter’s bike race at the Sea Otter Classic.

One option was to drive into the event in the middle of the night; potentially waking hundreds of professional and elite athletes.

My husband texted…

While checking out 4/17/19 from Hampton Inn-Louisville I-65@ Brooks Rd. in Kentucky I was treated extremely rudely by the desk attendant.

I asked the attendant if she could verify that my reservation and stay was per the double Hilton Honors points promotion.

She responded "I have no idea".

I asked if she could ask the manager or call Hilton Honors.

She became agitated and said loudly "I don't know nuthin about what you are talking about.

You can call them yourself".

The attendant's name was Shawn; she refused to give me her last name.

I frequently stay at Hampton Inns - the night of 4/15 I stayed at Hampton Inn & Suites Macon I-475 GA, (where the desk attendant promptly confirmed the double points promotion for my stay), I have a 2 night reservation, 5/3&4, at Hampton Inn DuBois,…

I ordered two rooms and payment plus incidentals were deducted.

I went to hotel early to get keys and card was declined.

I couldn’t pay again in the card because limit was reached.

They stated that no charges were used.

I opened my checking to show the deduction hold.

I had to cancel with people two hours away coming.

I always only had the card used to hold because many people pay with different methods.

Never to take and then ask for double the amount with cash to keep room.

Emma Perry

I write to them about their property in Fort Myers and haven’t heard anything from them.

I enclosed photos of how dirty the bathroom was.

Very disappointing for a company so big not to take care of their customers

Stood at the Hampton Inn - McCormick place in Chicago from Tuesday, 4/9/19 thru Tuesday 4/16/19.

I used the valet service and did not move my car at all from check in to check out.

I left 3am in the morning on Tuesday 4/16/19 and didn't realize my driver side front door had been scratched.

The car is brand new with only 1k miles on it.

My wife attempted to contact both hotel staff and valet company and the valet company was absolutely rude to her and even taunted saying to go ahead and sue us.

At a minimum I expect to be credited for the valet service $360 in total for my stay.

Hampton Marina Hotel: We stayed overnight last night & this morning around 10am they said there was a fire in the building and we need to evacuate and not to use the elevators.

So we carried our suitcases & walked down 9 flights of stairs through the emergency exit.

While I am recovering from a hurt knee and frightening my family only to find out it was just a test which was not stated in the emergency announcement.

My cell:janrbohls@gmail.com.

Reserv: 93725551 special instructions: no bleach on towels or sheets.

No chemicals in room.

Towels reek of bleach.

I am now red from contact w bleach on towel.

I am extremely sensitive to bleach.

Complaints to HI, Hilton fall on deaf ears for my complaints concerning my sensitivity to bleach.

I hope I will not be sleeping in the lobby again.

I recently made a reservation 93007388 and 96678140, I meant to make the reservation at Hampton Inn, Petersburg/Hopewell Va, When I arrived they informed me that I was at the wrong location and the desk clerk called the other Hampton Inn and they would not let me cancel the reservation without paying for the room.

I was upset by this and decided to stay in a non Hampton Inn Hotel.

I am a recent Hilton honors member 608285677 but have stayed in many Hampton Inn.

My wife Jenny Powers-Mcclellan or Jenny Powers cell phone 615-403-8896 is a Hilton Honors member and until recently was a Diamond Member.

I have disputed this charge on my credit card and don't expect to pay.

If by some chance I am forced to pay for this cancellation I can guarantee you that we will never again stay at a…