Hampton Inn Complaints Continued... (Page 4)

407+ reviews added so far. Upset? Call Hampton Inn corporate: 1-800-HAMPTON
40

My sister and I, who are both in our early 70's, were traveling to Virginia Monday, June 2nd. We stopped at the Hampton Inn in Gretna, Va. As usual we checked our beds and found what looked like small red ticks. (later identified as spider mites). I also had wiped the counter with a towel and it came back covered in makeup. We went back to the desk and they assigned us to another room. We walked in the door and the first thing we saw was the bathroom sink that looked as tho someone had spit tobacco juice in the sink.

There was a dirty towel on the counter and the room was covered in dust. They gave us a room on the 4th floor and said we had the whole floor to ourselves. We left our cart in the hallway and went in to check the beds. AGAIN we found spider mites and what we later identified as a stink bug in the hem of the sheet. I now wish I had taken pictures but I did place the bugs in a Kleenex and took it to the young lady at the counter. She said the bugs were heat bugs. Sorry, but I like to sleep alone. I hope something can be done before some other family has to experience this. We had to travel another hour to get a place to sleep.

40

We checked in Friday evening and by very early Saturday morning the 2 elevators were broken. We were put in a handicapped room on the 9th floor and accepted it since that was given in the booking.com reservation. My husband has a bad back and we walked down slowly. On Sat., we could not take advantage of fitness center, etc. We stayed out of the hotel from 9:45 am until 11:15 pm due to the broken elevators. On Sunday for check out fortunately a young man was able to help us down and carry out suitcases. It was a crazy stay in Pittsburgh. The staff tried to be pleasant, but it was difficult.

20

My son was bitten by bed bugs, had welts all over his arm, head and chest. Our room was changed two times. Welts were shown to staff. It took week for welts to heal. He still has spots. He went to much discomfort. We handled the situation very quietly and we were told we would get a full refund. We stayed 5/5/16 - 5/6/16. We were only refunded for one day. I called Hampton Inn in Commack, New York and spoke to Amy and was told one day was all we would be refunded. Put a claim in with my credit company. Hopefully my full refund will be credited to my credit card company, or I will be forced to file a complaint with the Attorney Generals Office.

60

What happened was not a matter of service. My daughter-in-law made reservation for three rooms at the Hampton Inn in Harrisonburg, Va. for 5/6/16. The normal price for that room is $139.00 a night according to your websight. However there was a special occasion on that date, graduation at James Madison U. I realize that there is an nrease in price when you anticipate a full hotel. But I was amazed to find when I got home online and found that we were charged 479.63, more than triple the normal price. This is price gouging. Like charging $50. for flashlight when a hurricane is anticipated. I didn`t anticipate this from Hampton Inns and I hope you can make an adjustment and give me a credit on my credit card. Thank you for your cooperation in this matter.

100

Definitely not a complaint!! I called Hampton Inn in Park City Utah and Melissa answered the phone! I was trying to find a way to send something special to my mom who was staying their because I knew I wasn't going to get to see her for Mother's Day. Melissa was apologetic and let me know that there were not any florists or gift shops around Park City but then she did something I would never have expected... She volunteered to make her a little gift basket and deliver it to her room for me!!! This meant the world to me since this is the first time that I will not get to see my mom on Mothers Day and it was really bothering me! Thank you so much Melissa and Hampton Inn for going above and beyond!

20

On Saturday evening, 4/30/2016, my wife and I had the pleasure of spending the evening at your establishment in Webster, NY, along with our daughter and grand-daughter. We occupied room 208 which appeared clean and comfortable. On Sunday morning, 5/1/2016, our bedding was as usual, disheveled. Upon rising out of our bed, my wife noticed blood stains on the sheets at the foot of the bed and checked herself to see if she might have cut her foot in any way and not finding any injuries on herself, I rolled the bedding back upon itself, and to our horror as you will see in the pictures we attached, there were blotches of blood not only on the fitted sheet, but also on the top sheet and blanket, at the foot of the bed. My wife immediately felt ill and went into the bathroom to vomit.

I called the front desk and asked for someone to come to our room to show them our bedding and was told there was only 1 person on duty and the General manager would arrive at 8 AM. At 8 AM, I asked the General manager to inspect the room and she asked what the problem was and then after I told her she took care of the charges for the room, in my opinion, the only thing she did right!!!!! However after discussing this for several minutes with her, she insisted that "she personally inspected the room yesterday (4-30) and there was nothing wrong". I then asked if she inspected the room before or after the beds were made, she replied "both", again insisting that it simply could not have happened, implying that I was lying. She even asked why I had not seen this when we went to bed. Like most people, I get into bed from the head of the bed, not the foot of the bed. The night shift manager at this time was looking at my wife and I with pure disdain as if we were lying about the whole situation, rolling her eyes shaking her head in utter disbelief etc.. At this point approximately 8:15 AM there were several people in the breakfast area, many of them family and friends who traveled to attend our grand-sons First Holy Communion party that day.

At this point I thought it would be better to quietly handle the situation, which I believed I did. In hindsight maybe I should have been a little louder and more forceful due to the response of your managers handling of the situation. Both their verbal and facial expressions toward us, and the implication of our lying, we take as a personal affront and have expressed that to our 8 family members and friends who were also staying there. We are both retired now and are beginning to travel, we have stayed at your facility in numerous places, and if this is typical of the way the Hampton treats its guests especially those with a rewards card , we will be looking for other accommodations when we travel.

P.S. It was recommended to us by another couple staying there, that we should post the pictures on Facebook. I'll wait on that decision until I see how you respond to this letter. Unfortunately, I didn't get any of the names of your managers.

20

Well to start off I picked this location for my boyfriend and I because it had great reviews and I loved the ocean front view, considering a lot of other hotels were booked this seem like the best place to be. We were visiting from out of town Checked in, went to our room on the 3rd floor settled in, everything was going good so far. Went to get food, came back in and eventually got settled for bed, pulled back the sheets and it was bugs in the bed, so at this point we just packed everything up and went downstairs to tell the front desk, we were told we were being moved to the 2nd floor, now there's no beautiful ocean view from the second floor because the roof is the way I specifically requested "higher floor if available" when I booked.

We were told there were no rooms available higher up, so this was very disappointing. Mind you I'm pregnant, so my boyfriend moved everything to our new room. And had to go up and down several times.Got to the new room, and the things that were provided in the bathroom by the hotel weren't there, there was hair everywhere, in the ice bucket, in the shower,in the beds. I guess management wasn't on duty so we were told to check back the next day to speak about further accommodations. When I did so, we were offered either a certificate to stay at any other Hampton hotel or the refund for that night.

Like I said we were doing a vacation and we just asked for the money back(paid in cash) and was told it'll take 2-3 weeks to get the money back because it was coming from corporate...but it took less than 5 minutes to take the money ok, really unsatisfied now. Asked again about being on a higher floor, was told that nothing was available. Very very unsatified won't be staying here in the future.

It's now been a month yet I've still haven't received a refund I'm highly frustrated with this business.

40

Saturday, April 9th, Hampton Inn & Suites, Portsmouth, NH, Room 335. Though the facility was great and the staff friendly, the reservation process was not. An email acknowledgement of the reservation was never received, nor was a reservation confirmation number given over the phone at the time it was made. Additionally, when the reservation was made there was no mention that a valet parking charge would be added to the $189.00 room charge...nor was it mentioned at the time of check in. Found out about the $25.00 charge when checking out Sunday morning when questioning the amount of the bill.

Obviously the statement that you want customers to be satisfied...is just that...a decorative statement that means nothing. This is not what I expected from Hilton/Hampton Inn. Fortunately, there are other places to stay and from reading other reviews, apparently Hampton Inn doesn't care. What a way to run a business!

20

We were up all night with people and animals running down the hall. The night staff didn't care and no did the clerk on days. I went to use the laundry and almost got ran over by dogs and people running with their dogs.

40

I would like to thank Hampton inn for making my vacation suck. I got a room at the Albuquerque on the 21st on my way to Vegas! I paid cash then after they told me my card would not be charged it was for 188.93 more then what the room was. Spent everyday on vacation on the phone still nothing even after my American Express gave me trans code and id code still nothing. Coming home my family almost had to sleep in the car because nobody wanted to take cash for a room. Finally Best Western let us. I will never use Hampton Inn again. Left voicemail after voicemail for district manager and not a phone call back! Can't even get them to give me corporate number for Hampton.

40

Your girl at the desk and the girl who runs the kitchen are great they get 5 stars. However our vacation was ruined because I have been on the phone getting past around and nobody would return my calls! We paid 142 in cash for our room then my card was also charged 188. After I was told it wouldn't be now we have no money to get a room back home from vacation for tonight! It really makes me sick because it was my daughters first spring break vacation. Our stay was this past Monday. Maybe I will get a return phone call from this letter. I am a card member. I pray this is fixed before tonight or we will be sleeping in the car!! The district manager will not return my calls I have left several messages

40

I stayed at Hampton Inns 23 nights in the first 2 months of this year, (13 times at the Lenoir City Inn particularly) and just recently started having a problem there getting my room booked at the same rate that I had always got. My Company Master card has a max charge limit of $125.00 any other desk clerk had NO problem getting me the discount needed to acquire the room. But the evening shift guy started giving me a problem recently with a smart elect attitude, rude and completely unprofessional attitude, and was willing to let me walk for $6.00.

I told him that if it is going to be a problem from here and after I would stay at other Motels and he said OK, this kind of attitude is completely unacceptable and trust me with the amount of times I use a Motel through the year many Motels will be glad to take my money. And just so you know Good news travels fast, but BAD news travels faster. This is how you lose loyal customers.

60

We were suppose to stay at Hampton inn 7501 North Glenoaks Blvd Burbank, CA.. Our vehicle broke down and we were unable to make it. I called as soon as I arrived home and they told me to call the manager the next day, her name is Helen. I called and explained my situation and she was not friendly or understanding whatsoever. I had to cancel last minute at a different Hampton inn and I was refunded my money. We have been Hilton members for many years! My husband is a US veteran. I tried calling the GM and he is on sick leave.. Not even sure if that's true. Helen refused to give our money back, even though the circumstances were out of our hands. We were loyal to this particular location but we won't be back. I would like a number to the main corporate so we can fight this matter.

20

I want to express my feelings regarding misleading advertisements. I am very disappointed because when calling regarding promotion of $149.00 for published weekends understood than 2 days and three nights to make a reservation as a gift for my kid 12 birthday, and for my surprise the agent told me that the promo is wrong because it is per night, which is not specified in the promotion. I send photo as evidence. When you open the application send you to other offers and not published.

In addition to this when I contact the hotel the staff had no information of the promotion. I asked to speak to a manager as with the sales department by calling twice and the call was never answered. My suggestion to avoid disappointment with your hotel guest and future inconvenience is to instruct the staff and hotel Revenue Manager that offers must have specific rules. I apologized for the inconvenience this situation may cause. If you need additional information do not hesitate in contact us.

20

We checked into the Hampton Inn in Clarksdale Mississippi October 26th. To make a very long and painful story short, while my wife and I were gone from the motel in a meeting, the cleaning staff entered our room and stole my wife's wallet and sunglasses. We immediately notified the management and they did nothing. After I called the police they finally decided to look on the hotel security camera and they identified exactly the employee. They did nothing. The police then interrogated me and accused me of stealing my wife's wallet!

I tried about 8 times to reach Hampton corporate and all I got was a guy at a phone bank in India. I then obtained the hotel owner's name and number from a business associate. I called the owner, Suresh Shawla, and he has done nothing after repeated conversations over the last months. To add insult to injury, the front desk staff stole my credit card indicia and numerous charges were fraudulently made to my card. Fortunately, the credit card company caught it after a loss of about $1,100. Avoid this Hampton in and this very corrupt southern town.

40

On Tuesday morning I made a reservation for Hampton Inn in Detroit/Southgate. I received confirmation. On arrival, after an extremely long drive, and with not a great deal of time before my business appt, I was told they did not have a room for me. I had to leave and find another hotel. Very unhappy and will choose another chain before Hampton next time.

20

I have been trying to arrange a block of 14 rooms for our Corvette club for May 20-21, 2016, for the past 4 weeks with the Sumter, SC hotel. I have spoken with Deborah Bell twice at the Hampton Inn headquarters without any action on her part (no group reservation created). Ms Bell was out sick for 2 of those weeks, and I was told that no one could help me while she was unavailable. Since her return to work, Ms Bell has failed to return any of my recent phone calls. I'm preparing to switch to the Holiday Inn Express in Sumter, SC. Our Corvette club has used the Hampton Inn in Goldsboro, NC, without any problems for four similar occasions in the past 8 years. It appears your hotel in Sumter does not need our business.

60

I stayed at the Hampton Inn in Charlottesville VA on 3/2/16. I had a problem with the hot water and there were ladybugs in the room. I was never told about the 100 guarantee. I have called the Inn many times only to put thru to voicemail. I've called them everyday since 3/3/16 and have had no luck. This is why im coming to you. I am very fed up.

40

Staff (housekeeping?) Stole my AM/FM transistor radio, my Samsung charger with adapter and pillow speaker....I left the items on the bed. I left the hotel at 8 am on 3/1/2016 to return to my home intending to return to the hotel that evening since we were staying for 3 days, at 5 PM, I returned to the hotel to find the above items gone. I went back to my residence and looked through both cars. I checked with lost and found, housekeeping and made several calls to the hotel gen manager-Tony Toby? Simmons, we are playing "phone tag"..his effort to reach me is poor....this is the Hampton on Boulder Ave in Highland, CA.

60

I usually call my reservations in but I did a survey to let you know how awful the experience was trying to get someone that could understand English so this last trip I booked online and made a dat mistake booking 2/29 checking out on Thursday 3/3 it was supposed to be 1/1 checking out on 3/3. When I showed up on 3/1 there was no reservation it was cancelled and I was told that I was charged for that night.

Okay I understand but I still need the nightstand it was booked at the desk but the price went from 117 to 152 which I didn't understand since I was charged for the first night. I have been a very good customer never complain and thought okay I'll speak with the manager who then came out and immediately was on the offensive and very rude. I told him that was fine if that was the way he felt and walked away to the elevator. He then started talking about the situation with another person like I wasn't even there.

I feel as a loyal customer this should be fixed and if not I will try to never pay to stay with your chain again and differently not at this location just because of the managers attitude.

40

When we first walked in and talked to the lady and she was very rude would not give us a room because we forgot it at home then when she gave us our room it was extremely dirty I was over charged about 100 dollars and anytime we asked for help everyone was rude. There is even more pictures to send but would not let me put them on.

40

We have been a member of Hampton club since 2009 . When we travel Hampton Inn is the only Hotel / Motel we stay in. In all the years making reservations I never had to request a Refrigerator or Micro oven. I surrender 30 thousands points for a room that I could have pay $49.00 at Motel 6. Is that the standard room that Hampton Inn offers when a loyal customer surrender their points with no Refrigerator or Oven. Very disappointed about this stay. We had one window that was stained and you could barley see out. I am going to consider using other chain in the future. If you would please call me to disgust this matter.

40

On my recent stay at the Hampton Inn Selma, Alabama i booked a room with a whirlpool tub. Once we tried to use the tub the jets didnt work and the cold water knob was broke. Thankfully my fiance is a maintenance man and knew how to work the water without a knob. It was such a disappointment to not be able to use the whirlpool to full capacity. On our way to check we told a worker about the issue and they told us only one whirlpool in the whole hotel even works all of the whirlpools are broken or raggedy. I need and explanation as to why they are still being advertised and people are being charged full price for a broken or half working tub.

40

I was an employee at Hampton Inn. I was touching on my body and nothing was not done about it the sex offender still works there. It is not fair and the hole department of house keeping smoke drugs from the boss on down and they don't change they sheets or blanket that's just nasty. I'm in pensacola I'm talking about the Hampton Inn on the beach in Gulf breeze.

40

The manager of the Hampton Inn at Miami OK secured a reservation for us at the Hampton Inn in the Tulsa/Catoosa area (across from Hard Rock Casino); I am claustrophobic and my husband is acrophobic. We arrived at the Hampton and there was not a room available on the first floor that had two queen beds; however, she "secured permission from her manager" for us to have the King Suite. She (Aida Rodriguez) was very gracious and helpful. She also suggested we join the Hilton Honors program.

At breakfast the next morning, several of the choices were not available. One of the women (someone else, not me) went to the door where the hostess was and told her. The hostess did not understand English so the woman led her to the pans that were empty. The hostess just shrugged--and a long time later she brought out eggs. Neither of the hostesses spoke and/or understood English. After breakfast, my husband took our "Hilton Honors" application to the woman at the check in desk. She refused to help him and said she couldn't do anything. It upset him; however he cannot breathe if he gets upset so he came back to the table. I then waited in line to talk to her--while I was in line she was verbally abusive to the people in front of me. Refusing to help them with whatever it was they needed.

Both couples went away very angry. When it was my turn I asked her why she could not help my husband. She told me it was not her job (why was she the only one behind the check in desk). I asked to speak to the manager and was informed he was very rarely on site. I asked for her name and she refused to give it to me. I asked about the woman who was so kind to my husband and she said she would not be in that day. There was nothing she could do and she walked away.

If Hampton is going to employ people from other cultures I totally understand--I believe everyone who seeks work should be given jobs if they are available. I DO NOT believe if you work with the public and you are in my country and you do not understand and/or speak English you should be employed--not only by Hampton, but by anyone else.

I do not want anything from Hampton, simply to be more understanding of the people who rely on your Inns to provide us with rest and no hassle. None of us should be insulted, humiliated, or made to feel like a problem. The Hampton Inn in Miami OK, Conway AR, and Branson MO are spectacular. The staff at these Inns, from the housekeeping department, right on up the chain, are marvelous.

60

I came in the hampton inn on 73 in Voorhees NJ about a week ago to put in an application for employment. The building is very nice but its so unorganized. I feel as though i wasn't given a interview because of my race. I applied for house keeping. Margie, which is the hiring manager in housekeeping. Has her mom, sister, cousin, n her husband in those departments. I know someone who is Hispanic that just got hired and she received a interview on the spot but when i came the following day she just took my application and laughed.

I felt so embarrassed. This place needs to be cleaned up and with professionals. They bring there children on the weekends and they run all over the hotel because the head bosses aren't there. You have no one to talk to about your problems because everyone is related. Including the office staff and the head manager of the hotel. Something needs to change.

40

We are a Architectual Firm located in Tampa Florida and do work all over Florida and several other states and I book rooms at Hampton Inn all the time. I made a reservation for two of our employees traveling to Boynton Beach for work on the 26 of January 2016. After working all day our employees Alex Bothos (male) and Nichole Goulet (female) went to their hotel , it was around 8pm. She was told they did not have any reservation for them,. Nichole produce the confirmation# and she was told the rooms were canceled because they were booked through Expedia. Even though There is a confirmation # 126952657099. I went to google maps and looked up the address and found the hotel close to job site since they had to be back in the morning.

The girl at he desk ,Mellisa who told them that the reservation was canceled, also told them there was only one room available and that they would have to go Hampton Inn West Palm if they wanted hotel rooms. I called yesterday and spoke with a young man by the name of Michael. Whom by the way is very polite and helpful and let me know the manager Mellisa would be in in the next hour and call me back. Which she never did!

Michael however did call me back today and let me know that he was told I have reserved 2 rooms, 1 smoking and 1 non-smoking and that they did not have another non smoking room availible. Which was not the case, I reserved two of the same rooms. My concern is whether I booked it through Expedia, orbitz, hotels.com, google maps, it should not matter. They had a confirmation # and should have had their rooms that night instead of having to get back on the interstate drive 20-30 miles more and have to back to the job site in the morning after another 20-30 miles. I have another 2 hotel rooms booked with Hampton Inn for mid Feb in Georgia and I'm concern is what if this happens again?

40

I stayed at the Hampton Inn Adel GA in December 2015 and they had bed bugs. We had to throw away all of our belongings and when I contacted the General Manager of the Hotel; Susan Griffin, she initially agreed to reimburse us for the one nights stay. Three weeks later, when I contacted her to follow up on the reimbursement, she reneged on the reimbursement and hung up on me as I was trying to remind her of our previous agreement. I have yet to obtain a resolution.

I have never had this type of experience with a hotel and I have traveled all across the world. I ave never experienced bed bugs or such a rude and unprofessional encounter with a general manager of a hotel. I will never stay at the Hampton Inn Adel GA or any other Hampton Inn again due to this horrible experience. I advise you to not stay at Hampton Inn Adel GA.

40

Charges on credit card were charged while room was paid in cash. 7 days talked to afternoon manager and morning manager not communicating with each other. Told us it could take 7 days to get charges off of credit card. We will not be using Hampton Inn again. We will call be calling BB with complaint after filing on here.

60

I was waiting in the lobby for a friend on Tuesday January 20th a the Hampton Inn Cobb parkway smyrna Georgia and I was approached by staff of why and whom I was waiting for and the name which i felt was an invasion of privacy. I am a Hilton honors guest and my company uses Hilton hotels when i travel. I feel my privacy was violated especially I should not have to reveal my friends room number and what we would be doing there.

40

The room 313 we were given at 1545 Jameson Drive, Grenada, MS had dirty linens on one bed. When we got off elevator there were several trash bags full of garbage sitting to left, which smelled. The room we stayed in the carpet was dirty & did not look like it had been vacuumed in a while. We have never stayed at a Hampton Inn before that was like this. The night manager was very nice & when she moved us informed me that I would not be charged for our nights stay, which I did appreciate very much. Just thought corporate might like to know this, if it were my business I would want someone to let me know so I could check on the management in charge. The breakfast was very good & lady very friendly.

20

Tonight, I called the Hampton Inn in Morgantown, WV to make a reservation for May 12,13, and 14, 2016. I was horrified when the young woman to whom I was talking informed me that the nightly rate for that weekend would be $389.00 per night, plus tax. The normal rate for the same accommodations at any other time would be approximately $140.00 per night. The West Virginia University graduation ceremonies are being held in Morgantown on the weekend of May 12-14, 2016, and the city will be crowded with families attending that graduation. My family was looking forward to being present to see our daughter hooded and awarded her Ph.D. However, at a cost of over $1300.00 just for a place to sleep for 3 nights, we must reconsider.

I find it appalling that your hotel chain would take advantage of the public this way. If a room normally rents for $140.00 per night, it should always rent for that price. The room and hotel services haven't changed for that weekend. This is pure and simple extortion of the public. Morgantown isn't a city that gets few visitors throughout the year. On the contrary, between athletic events and other university business, the hospital and medical businesses located there as well as other businesses, the city brings in quite a large number of people who need hotel reservations.

I am sure the Hampton Inn gets its fair share of these reservations because of its convenient location. I find this gouging of the public on graduation weekend unethical and unprofessional behavior that demonstrates nothing but greed on the part of the hotel and its management. I have to question the management of the entire Hilton Hotel chain if this is permitted. In the future, my family and I will carefully and thoroughly research all hotel options before we even consider, as a last resort, making reservations at any Hilton affiliated hotel again.

100

Anytime I have stayed at the Hampton Inn I have had a great experience. I have especially loved Hampton Inn sheets and pillows and purchased some on line. My complaint is not about Hampton Inn. My complaint is about my daughter Julie. Julie is a General Manager at a Hampton Inn. I believe she is an exceptional manager and is appreciated and liked by her employees and Hampton Inn executives. My problem is...she wants absolutely nothing to do with me..and I am her mother! I don't know why she has no desire to see me or contact me and she will not say why to anyone else in our small family. It has been about 2 years since I have talked to her.

She does not want me to contact her through email, texting, letters through the US mail or leaving her phone messages. I was sending her beautiful cards through the mail, to let her know I'm thinking of her and how much I love her and miss her. I would text her and she would not text back. I would leave her phone messages on her cell phone and ask her to please call me sometime - she never has. I would call her husband's cell phone and leave messages asking him to tell Julie to call me or if he would take a moment to call me. I never heard from him either. I need to say I live in the north and Julie lives in the south. We are over 800 miles away! I am very torn and broken.

It wasn't always this way. This behavior gradually happened over the course of 4 years or so ago. She would call me less and less and it just gradually got to no contact at all. I found out several months ago from my sister, Julie's aunt that Julie was going to start a log of how many times I "harass her" and then have me arrested for harassing her. I am the founding director of a non profit organization and could never take the chance that this would happen to me - by my own daughter? My heartaches, she never sees my tears.. I pray everyday she will change her mind and to talk to me and see me again like years before. She has not called me for holidays that other daughters celebrate with their families. I thought maybe Christmas she would at least send me a greeting card or a picture of her and her husband or maybe of her cats and dog - nothing...like I don't even exist.

It's very painful for me to even write this and so unusual of a way to try and reach my daughter. Julie tells her aunt and sister to let me know she's fine, but is not interested in hearing from me anymore. Julie and her husband visit his few family members in Florida. The only things I have to remind me that she once loved me, are pictures, a refrigerator magnet, cards and a book she gave me several years ago. I also treasure the crystal bowl and candle holders her and her husband gave me several Christmases ago. I have told Julie over the years that I'm sorry I wasn't a better mother. I made plenty of mistakes and her childhood/teen years were not wonderful.

Julie's father passed away tragically when she was a teenager. I tried the best I knew how to teach her Christian values. When she was younger I would take her and her sister to church. She has always been a very sweet loving girl and loves animals like I do. What has happened to my Julie? I want to say also your stepdad is truly sorry and feels horrible that he broke your finger all those years ago... I apologize for resorting to writing the Hampton Inn and I'm so sorry to do so. Julie Honey Girl, please...reach out to me sometime...somehow.

40

I will not be back here ever again after the way the GM was talking to the housekeepers he had told one to get a toothbruch and get down on her hands and knees to clean the bathroom floor and the whole time he was talking to her like she was 3 me and my family will never stay in a place were the boss doesn't know how to talk to people and I was standing at the front desk for like 20 mins before he even helped me I do believe his name was Amitt and it was the sunberry, ohio one on 36 37.

100

I stay in the Brampton ( Toronto) Hampton Inn 4 nights ( sometimes 2 rooms) a year for the past 5 years. A couple years ago recycling bins disappeared from the room. So I end up bringing home my recycling. This particular trip we placed our towels (4) of them on racks as I believe it is a complete waste of energy to wash them. All towels were collected and new ones were left where it is clearly stated if you don't want them washed please rack them.

Small issues for some...... but means a lot to me because I can only imagine this is hotel wide ( maybe chain wide). The new item on my bill is the biggest irritant. "Hotel Service/Eco fee"........I was told this is for the reduced water usage of the shower, the generous hotel offer of donating the left over soap and I don't remember if there was a third lame reason . You can't charge your customers for a chain wide offering to do something good for the planet. Do it because you must ......not because your competition does and you can take financial benefit from it.

40

On Sunday, January 11, I spent the night at Hampton Inn in Ada, OK. The room reservation was made through the State of OK and was charged to them. I was told that they could not charge it to the State because it "wouldn't go through". I charged it to my credit card. When I returned to work Tuesday morning, I was told it did get charged to the State's credit card. I called Hampton Inn corporate phone number and was told they would credit my card. Now there are 3 pending charges for the one night I stayed there. All are for $101.80. I called Hampton Inn again and was told by the manager that they couldn't do anything. "It's a Hilton problem". I want all 3 charges off of my credit card!

40

I was and employee at the hampton inn. I have two big issue and if you guys can't do nothing I getting a lawyer cause this matter is nothing play. On Nov 18 I was hired at Hampton inn anyways 12-6-15 I was getting my stuff together getting ready to get on the elevator when the manger touched me with his right shoulder then turn around and smile I went into the elevator and called my mom. I'm a single mom so I just did my job so I could go home. That's sexually harassment.

On 12-22-15 it was pouring down raining bad enough I live in a flood zone my wind shield wipers wouldn't work so I called and she said she would try see if she could get someone to come in. But the manager said I still need come in. I told them I had no was and I'm not going kill my self they didn't care. Mary call me back and said she saw me coming in. I said ok do I still need to she said yes. I wouldn't of made no different if Jenna was by her self I was going be by myself So I prayed and got to work.

The manager had seen me trying get my stuff together so I could start she said are u ok I said no she said what wrong I said it would of hurt to let me get my car fix and u had someone else work. Then said whatever you can go home the next time it rains you don't have worry about getting stuck, so she didn't have to make that smart remark. Nobody no if there going have car issue till it's time to go. three others have had issue. Corporate thinks she the big bad wolf walks around talking about everyone and I mean everyone.

On 12-24-15 I got a message from a co worker that I been taken off the schedule I said really, why so I called and talked Neil he said cause it slow I don't have come in and they only have two room for that day I said ok then I asked why am I crossed. Off the schedule for the following week he said it's really slow we will figure it out I said ok and hung up.On 12-30-15 I called to see when I work he said because I didn't come Saturday I told him he said I didn't have to cause it was slow and only had to room he said he didn't I have 4 witnesses who listen to the convention and then he said you no what I'm sorry you no longer work here and hung up in my face.

I got fired for what? So when I called back for corporate number everyone played dumb about the number. If nothing done I'll be filling charges for discrimination and sexually harassment

40

I won a certificate for a one night stay at the Hampton inn and Suites in grand Blanc michigan. It was out dated because I had misplaced it. They were very short with me and would not even consider to honor it . They gave the reason that corporate wouldn't allow it. I bought it a a charity auction,so it was a taxable write off. I have used this type of certificates before for my grand-daughter birthday get away. That is what we planned to do with this. Very disappointed in your manager don't care attitude her name is Tina Bausick Flint- Hampton Inn &suites. I would like your company to honor my certificate please. Hiring a more pleasant manager would help your business. They had room available also.

40

Staying at the Hampton Inn in West Mifflin, Pa. Checked in for 2 nights. Learned I had a late afternoon business meeting on my second day stay. Asked if there was a chance for a late checkout. I was told "NO" Not unless I want to pay for an extra day. This hotel person never checked her records, availability, times etc. Really. This is not the kind of treatment I expected. This hotel was not by no means "busy". I totally understand why Marriott gets a lot of repeat business. I can honestly say I have never had any problems with late check outs with Marriott.

60

In the evening I walk from work, I walk downtown from my job, so from 30th Euclid to One public square, just to give u a visual of the distance I walk daily, I always use the bathroom before I leave work around 4:25ish so if I need to stop before I get my bus at 5:07pm, I know for a fact I can stop at Hampton East 9th Superior or The Westin @ 6th St. Clair or Marriott Key Center public square these hotels are very clean and smell wonderful (I take medication that require frequent breaks) so with all this being said, today I stop at Hampton around 5:00pm and as I started to the bathroom a woman approach me and said you can't use our bathroom (I was shocked because they always smile and very polite when I come through the automatic door)

I said excuse me so she repeated it, buy this time I had to use it really bad, so I said ok I will use it and won't come back, after I came out I started to address it then but they had a few customers and I'm not the one to create a scene and didn't want to miss my bus as I did, as I think about it more and more she was out of line , 1. There is no sign to read " no public bathroom" 2. It's a public place 3. I haven't committed any criminal activities 4. haven't harassed anyone. My complaint is really that management and customer service at Hampton Inn was out of line at every level. My family were looking into spending New Years weekend at your hotel, but thanks to your unprofessional corporate policy and front desk we will look else where.

40

I was an employee for Hampton Inn. On Nov. 28th 2015 I showed up to work at 7 a.m. the hotel had been a full house due to the weather. Customers were not checking out early because of the weather, the lady preparing the breakfast had called out the maintenance guys name which he is hard of hearing (no offense) he didn't hear her so he kept walking she then comes to front desk and tells me "you see he said he wouldn't throw the trash for her, I responded that he didn't hear her and she says "yes he did" I replied "no he didn't" she went on to say that he did and that that was his job and she was no longer going to let herself from no one. A little after that the acting GM (Amy) appeared at front desk so here comes the breakfast lady (Maria) to tell her that the maintenance guy did not want to throw her trash, which is a lie, and I let her know that that wasn't true, cause she was trying to make him look bad.

Well, minutes passed and her so called boyfriend/husband comes in and goes directly into the kitchen which at that point I didn't think anything of it. All of sudden he approaches me pointing his finger at me telling me " DO NOT TELL MARIA NOTHING" Maria's beside him telling him Juan,Juan, I told him "don't start and that he was not in his place to tell me anything and Maria's pushing him towards front entrance, and he starts calling out my husband which he was not there then I told him "get out of here". I then went back to the office where Amy (acting GM) and Raul a (co-worker) were sitting, I told her what happened she(Amy) went to kitchen and talked to Maria. I was really upset and humiliated.

My point is Amy gave my a verbal write up and told me she couldn't tell Maria's boyfriend not to come back, that because my husband would go too! I told her my husband does not act like that and the day he does I would be on her side Amy wanted me to admit that I had said "get the F out of here" which I didn't say that to him, which she insisted. I told her I would quit because I didn't feel safe working there and that I would finish the rest of the week Amy told me that if I didn't want to go on Sunday I didn't have to, she kept trying to get rid of me.

I feel that if she was able to hear anything into the office why didn't she come out to see what was going on? I felt unprotected that I decide to quit my job and call corporate. I ended up calling Jessica B. and apologizing for not going to work the next day(Sunday). Jessica tells me Maria's man was not allowed back on property but I never heard that from Amy acting GM in our location. I ended up talking to Amy to be put back on schedule but this time she puts me in housekeeping which I was Okay with at at first although, there was my days still available cause this was only 3 days after the incident. All I know is that I got the bad end of the stick for a drunken man that came into the property to assault me and I wasn't even defended. I feel Amy just didn't like me! Hampton is a very well known franchise and likes to look good and defend their customers. I believe we have rights too.

60

On November 16 & 17,2015 I made a reservation for the Hartford, Ct. Hampton Inn. I had to cancel it. Due to a problem with my gps and heavy traffic. I spoke to the Manager, Mr. Acosta who was very nice. However, he said," there was nothing he could do for us because the reservation was non refundable." We are senior citizens who had been driving for more seven hours! It got dark and we were unable to get to the hotel. We have always used Hampton Inn in the past and it seem that your company should be able to make some type of accommodation. We notified the hotel with plenty of time for you to rent the room if necessary. Please give our situation consideration.

40

Checked in hampton inn walnut grove memphis tn. My husband was admitted to baptist hospital right there with cancer and has 3-6months of life left, as that's not stressful enough, went to our car( parked up front, by the office window in handicap spot.) and 6 cars were stripped of the wheels and tires. One car was stolen all in the same night. Nothing was done about it. We were told we could stay courtesy of them as we had no way to get anywhere without wheels right? Well my son in law had flyer points as he reserved it for us, well hampton used all his points to pay for the remainder of our stay. They did nothing. They have no security. I would not recommend this place, ever. Dangerous.

40

I was an employee at the Hampton Inn in Southgate, MI. I was a housekeeper and yesterday afternoon me and the supervisor (Dora) we got into an altercation. I am only 17 years old and I feel like I was pin pointed out by Dora because i was young and not the color of her skin. She is not a good supervisor, she runs back to all the other housekeepers telling them about other housekeepers. They have been through so many housekeepers because of her. She was stealing our tips and nothing was done about it, it still continued after the fact and I have proof and so did the other that went to the General Manager and she got away with it. She threatened me and act like she was going to hit me as I was calling for my ride she was saying "I got people too". Mind you I am only 17 and she is a 40 year old woman. I want something done about her or I will take everything to court because what she is doing is fraud and unprofessional. She should be a supervisor but she is a liar and a thief. She should not be working at the Hampton Inn. The Hampton Inn is an overall wonderful hotel to work at it is just the supervisor Dora.

60

Stay on 10/18/15 We called the desk to inform them that the TV did not work, they said check to see if it was plugged in, it was so they said the would be up in about five minutes. We started un packing and hanging up our clothes and I turned on the heater, and very foul smell came from the heater, it smelled like someone had urinated in it, then it started smoking and set off the smoke detector. We packed our clothes and moved into the hallway. It had been fifteen minutes and no one had showed up, so I called the desk and informed them of the heater problem and that it had set off the smoke detector (which was still buzzing). They were quite rude and said the heaters always smell when they are first started, I said do they always set off the smoke detector? They said they would be right up.

Fifteen minutes later he shows up and takes us to another room and again was rude, acting like it was our fault we had to move. The new room had hair on the toilet and the bowl had been used and not cleaned, the heater would not work on AUTO, so we had to run it constantly. At breakfast the food was so bad people were saying they were not eating and were leaving, we joined them. On complaining to the manager at check out, she said she would have the General Manager (Jai Amrit) call us, naturally we have never heard from him. We have been long tine Hilton Honors Members and faithfully stay at Hampton Inn's, this was an experience we would hopefully never repeat, bad accommodations and rude service.

40

I am staying in the Bowling Green, KY location and I only have about 10 cable channels because the cable has been out for 2 weeks. I've been here since November 2nd and everytime I call to complain they are so complacent about it. I called the 800 number to complain and they said it wasn't their job to fix it. I am staying here for a week and I can't watch 1 movie. What is going on with this hotel?

40

I secured two rooms one for my husband and myself and one for my brother and his wife. They arrived at Hampton Inn Coconut Grove Coral Gables Fl. On10/24/15. My Sister in Law refused to occupy her room because of smell of vomit in the room. Room was changed. I arrived Sunday10/25/15. Room was adequate but when my Husband checked in he was treated rudely by staff an African American woman said we would have to move room because we had two queen beds and we have them rented out. My Husband asked " what are you going to do put us out on the street". Husband also said we have a 90 year old mother in the Baptist Hospital who is terminally ill. Then she asked what e were using for our rate AARP.

She would change it to Hospital rate which was lower. We checked out on Tues 10/27/15. Bill placed under door was still on AARP rate. Today someone called from Hampton Coral Gables thinking we still a reservation at Hampton we were home in Gainesville. She was snippy thinking we were either still at Hampton or on the way. We had confirmation number80047863 l have stayed at this Hampton many times and have never had such confusion and consternation over our stay. My mother was admitted to Hospice so the family was very focused on her and not on unpleasant Hampton employee. We never did get the hospital rate and neither did my brother. Please audit this customer complaint and the correct behavior to be sensitive to family emergencies.

60

I was very upset due to the reconstruction that was going on and I didn't receive a notice or anything about the reconstruction at all. We were stuck in a room where all of the construction was going on, why couldn't we be moved to the second floor as the others were on the second floor. Noise, early in the morning, dust flying all over the place and it was just not the type of weekend that we were expecting. We always use this hotel whenever we travel, but this past weekend was not a relaxing one. We paid our money to be able to relax and to have a good time, but I have to say that it wasn't. My confirmation number from this past weekend is 84738449. We would love to continue to use Hampton in, but this past weekend was not a good look. Hope to hear from the corporate offices at Hampton Inn soon about my complaint.

40

We checked in on 9/25 for one night . We were given room 308, when we entered the room and left our suit cases and immediately went out to dinner. After dinner we returned to the room to get ready for bed. Once we entered the room I stated to my husband it smells terrible in here, not noticing when we left our suitcases as we were only in the room a few minutes during that time. My husband agreed, I went down to ask for another room but the hotel was booked. During the evening especially on my side of the bed I smelled a strong odor of urine. I at one point said to my husband that I was feeling ill.

The next morning we got up at 5am to get out of the room and approach the front desk to complain about the odor. The girl at the front desk was polite and said immediately "I know what it is , it is the shower curtain next to the toilet it happens all the time as people miss the toilet and it hits the curtain". I stated to her that you should not rent that room again without cleaning it thoroughly , as the urine smell also was coming from the rug. She stated, "oh sorry about that". We paid for the room 159.00 which we are requesting refund for or a free night at another Hilton/Hampton Inn. We have had great experiences at Hampton Inn's staying earlier in the week at another location which was wonderful experience.

This experience was a bad experience and the front desk made resolution nor gave us no customer service satisfaction. We do not want to detour us from staying at a Hampton Inn again but again feel that some kind of customer resolution needs to be made.

60

On Sept. 16 & 17 I stayed in your Santa Fe Inn (with Shoreline Travel). The beds were comfortable & the bathroom was very nice. However, when we walked into the room that night I smelled a distinct skunk odor and immediately went to change rooms. The desk clerk informed us that all the rooms were occupied but she could come with air spray. She informed us that there were skunks in the neighborhood & perhaps the odor penetrated the air system. We turned the A/C on high, & my roommate went outside but did not smell any skunk odor. She had a most unpleasant exchange with the manager. With the A/C the smell was lessened but several other people noticed a bad smell in their rooms. It is essential that you show you care about your clients and that you take steps to correct persistent problems. Customers want a fresh room with no odors. A/C can be turned on in advance of arrivals. You do not want to lose customers, so managers must be professional and show concern. You have a great location. Hopefully your manager will improve her attitude.

60

I booked a room for 2 night at the Hampton Inn in Danville. I was assured that we would have a walk in shower to accommodate my wife's broken leg. I even asked the desk clerk to check with the manager, which he did, and I was again told we would have walk in shower. This was the reason we chose this hotel. A few days later when we arrived at the hotel our room had a tub with wall handrails. I asked front desk to move us to a room with a walk in shower and was told that there were no walk in shower rooms. I was told by the desk clerk that he would note the problem and I would be hearing back about some sort of compensation. Before checking out I spoke with another front desk clerk and she promised that I would be contacted. Five days later I have not received a call from the corporate offices.

40

My daughter, joined the US ARMY and is traveling alone 1,200 miles to her base. She made a mistake and prepaid for a room that will not allow her to reach her base by the required date. Because she prepaid they will not allow her to switch to a location further away. Hilton customer service reps are rude, unprofessional and uncaring. She is out 150 dollars that she does not have. TERRIBLE customer service. She called to explain, I called, we twittered etc. and nothing. No call back!

40

I booked two room for Me and My Children, I end up extending my stay, due to car problems, nevertheless there was a fire drill, that was not announced, my kid was scare!! running in the hallways and thinking about a fire, there was no announcement of false alarm or not! As we finally got back asleep, the alarm went off again, still no indication of what was occurring, I called down stairs only to be told, there was no fire!

Then when I had to book another day, which I explained that I need both room for another night and was there any discounts that I could use, I was told the discount was already included in the rate of the family event, I end up paying close to $800 for both rooms. I did not think the staff was very helpful or had any sympathy in the matter of my axel breaking on my car, this made me feel like your hotel was family in dealing with families issues these children are foster children who got an opportunity to come and be in A hotel, only to leave out afraid with no explanation of why a fire drill went off!

40

I checked in to the Hampton Inn on 8/5 and was given a room for I had called ahead. I had a problem with the 12 noon checkout so the reservation person told me to tell them at registration. My daughter was working and couldn't pick me up that early. T he person told me that it would be a $50 charge. As we walked away the agent said, both of you have a good stay. It was only I that was staying so I went down around 11 am to ask if the late charge was for one or two. Before I closed the door I put the do not disturb sign (Dreaming) on the door handle. Asked the agent if the charge was correct and she said that there wasn't usually a charge but I had to come back for the manager had gone to the bank. I got up to the room and found a maid in my room. She said that there was no sign but she had knocked it down. Not happy at all.

I told him that the last thing that I did was put the sign on the door. I went later to speak to the Hampton Inn manager and he said that there was a charge but what I had been charged was too much. I told him that the hotel directory didn't mention a charge and that the agent told me that there wasn't a charge usually. He didn't care and I explained the problem with the maid and he stated that she told him that there was no sign. Untrue. Also at 1pm a note was delivered to the room stating that there would be no water for they were having a leak fixed. Shortly after that the tvs went out (storm related ) I had asked him if he could remove the late charge because of this and he said no but he'd lower it to the correct amount.

I don't know what was final charge was. I was waiting for my daughter and one of the maids came down and asked me if everything was ok? Apparently they were annoyed because I removed the tip $ after I came back and found the maid in my room. That and the fact that she lied I didn't feel she deserved it. This was the first time that I didn't leave a tip and I am 64. Very unprofessional how this was handled.

60

My family had reservations for the weekend of August 7 and 8, 2015 at the Hampton Inn in Middleton, OH. We were part of a group from Notre Dame Academy soccer team that was scheduled to be in the area for a mandatory team bonding event. There were approximately 30 rooms on hold for the event. It was necessary to book the room prior to soccer tryouts, which took place August 3 and 4. Unfortunately, my daughter was not chosen for the soccer team. We, as a family, had spent our entire summer at events and practices. Not being chosen was heartbreaking for my daughter!

In the furor that followed tryouts I forgot to cancel out reservation at Hampton Inn. I am now being charged over $100.00. I spent three days trying to contact the general manager, Natalia. In the process I received multiple excuses regarding her lack of availability. I also left her multiple voicemail's and also contacted the Hampton Inn corporate offices...to no avail. When I was finally permitted to speak with her, she was exceedingly rude and without compassion! She refused to even consider waiving the charges.

I am fully cognizant of my responsibility in the situation. Never-the-less, I find Natalia's behavior unprofessional and inappropriate. At no point did she express regret for my child's distress, much less apologize for her failure to return my call.

Under no circumstances will I reserve a room with Hampton Inn or their affiliates in the future. I will also be recommending that Notre Dame Academy chooses alternative lodging for all future events for it's many sports activities. If Hampton Inn is that desperate to make $100.00, then they may consider their goal met. However, it will be the last time they receive anything from me and I will do everything in my power to make certain they are not a part of Notre Dame Academy's future.

60

I asked about laundry being done and was told to leave it in my room and housekeeping would pick it up. I offered to bring it down and was told no. Asking when it would be done I was told it would be back by 5 the same day. Got back at 530 and called the desk 3 times. Finally told it would not be back til next day. Then a rude man brought it to my room and said. "Hey lady we can't do it tonight maybe tomorrow. I just took it and shut the door. No question why I expected it no apologize. Just a hey lady. I am 66 and expect to be addressed correctly. Not by hey lady.

60

My family and I were on the final days of a ten day road trip. I had planned the trip weeks in advance and had reservations for the entire trip in place. I am handicap and need accessible rooms. Hampton has a system where I can check into the room from my phone. I called Tuesday to make sure the rooms were available, I was assured they were available and was given the room numbers I had selected. Upon arrival, after a long day of travel I was informed that there were no rooms available. How could that be I had checked in the day before? Sorry no rooms. They sent us to a local hotel, which upon seeing the place, drunks outside, no air conditioning, not suitable for a good nights rest.

I returned to the Buchanan Hampton Inn told them I would not stay in the place they sent my family. I contacted Hilton Guest Assistance who instituted a conference call, myself the Hilton rep, the desk clerk, and the general manager. There were no rooms available for miles around, we were stuck in the mountains of West Virginia with no place to spend the night. During the conversation I was told that I had too high standards because I would not stay in the run down hotel. The desk clerk also expressed that I had booked the rooms with points, I did not realize redeeming Hilton Honors points made you second class. The representative from Hilton customer service heard the entire conversation.

She seemed sympathetic to my plight and stayed on the phone until an agreement was reached. The hotel had found accommodations around fifty miles away at a Comfort Suit. Wow another fifty miles of driving! At least we would have a room. The General Manager said that the Comfort Suits would not accept their payment so late in the day. I was asked to pay for the room and Hampton would send me a check. She would e-mail me the following day. I faxed the folio for the stay the next morning to the Hampton manager. No response, no e-mail, no check! After a week I began calling the Hampton Inn asking for the manager who was never in. No returned calls , no check, nothing!

I contacted the Hilton Guest Relations office, no response, no help, no anything! I am still waiting for the first contact from Hampton Inn and the Hilton people about the $150.00 dollars I am out. I am so disappointed how this event unfolded, Hampton and Hilton have always been my go to for consistent quality stays when I travel. Still I am floored that they gave away two rooms that I had actually checked into the day before! The Hilton people, to date, provide little more than lip service! I always hate to see something I counted on go to pieces, guess I'll be looking around for others in the "hospitality industry" to fill the void.

60

When making my reservation I forgot to ask for the military discount. On Arrival asked the hotel if I could get the discount and I told no. I would like to know the reason for that discussion. when other hotel has given me the rate after arriving. Really upset with the corporate office on this one!

60

After 12 hours of driving we arrived at the Hampton.. pulled back the beds and one bed was fine but the other bed had the dirty linen from the previous customer, sheets were a wrinkled mess with numerous body hairs all over the sheets, the bathtub had a thick film on the tub which showed signs of not being cleaned for a while. After having the girl from the front desk come up that night to change OUR sheets, she told us she would notify her manager, but we never heard anything again. We were not compensated for the frustration of having this happen, to be honest it nauseated us to even think about getting into that bed. I would not recommend Hampton.

20

Hotel website misrepresented a twin size "sofa" (really a love seat) sleeper as a full bed. My two children didn't fit. We asked for a rollaway and were told it was a fire hazard. Service desk rep was unapologetic as was the manager the next day. She said it was a full by hotel standards. I have a twin mattress in my home, I know what it looks like. Your standards must be pretty low.

Would not offer alternate accommodations since we booked through Seaworld. It doesn't matter where we booked, do you stand by your reputation or not? Seems to me that you don't like families with children. Or people who are not petite.

40

I mistakenly booked a reservation at the Idaho Falls Hampton on 5/6/15 on the opposite side of town. I requested that my reservation be switched to the Hampton at which I'd intended. The manager at the Lindsay Blvd location refused my request, despite neither hotel being near capacity, citing the 24-hour cancellation policy. Refusing a transfer between Hampton properties seems a very petty stance to take against a long-time, consistent customer. You secured my stay this evening. I'll think twice before booking with you in the future and will certainly avoid the Lindsay location.

60

I booked a room online in Carmel, IN for 4/1715. The reason for my stay was a Scholarship Award dinner for my daughter at Butler University. Upon arrival, I learned that I could ask the the "Butler Rate." The "Butler Rate" was $60 less than the rate I was charged but was told she "could not change my rate because of the way I booked." How would anyone know that in order to get the "Butler Rate" that they were to book any other way than online. There were other people standing in line who were able to change their rate once they asked them for the "Butler Rate." The young lady who assisted me said she could not change my rate. I was completely surprised because I usually stay at Hampton Inns and have always had wonderful customer service and the accomodations have been great. If this isn't corrected, I doubt that I will go out of my way to stay at Hampton Inns in the future. I am a Hilton Honors member and always choose to stay at your places. I was very disappointed with that should couldn't be more helpful. If one group gets the "Butler Rate," why shouldn't everyone? I hope to receive a reply.

40

I was overcharged a $100 for a 1 week stay at the aforesaid LI hotel. A 209.24 credit provided its manager Bruce for 2 unsatisfactory days when there was no housekeeping services provided was not given. Efforts to resolve the matter with its manager Bruce were futile. I made a AAA reservation listed under the Hampton Inn website and received a special additional discount for paying-in-full in advance for a non-refundable, non cancellable reservation. The entire cost would be forfeited if we arrived late and no credit if checked-out early. The reservation did not reflect the standard 10% discounts of AAA, AARP, Seniors, Military, Honors or 5% retired PO.

In NC I receive the AAA and retired po courtesies. Bruce provided an official receipt documenting the $100 discrepancy and Suzanne wrote on a sheet of paper the amount due for 2 day credit and the confirmation # which would appear from its AAA travel agent. Bruce was refusing to accept accountability claiming AAA got the money. He called spoke to his agent and handed the phone to me The correct price on the bill documents I was overcharged by its AAA agent who is in effect stealing from both of us. The bottom line is Hampton Inn allows AAA travel to represent it and as such is responsible for its deficiencies. and mis feasances. "You have to get the money from the other guy" is a response often used by collaborators Last sentence on my receipt states I may have to present our membership card to get the AAA discount.

40

We stayed there on Saturday night, April 11, 2015. We were woken up by a fire alarm going off at 3:40am. When came to our senses and realize that it was actual an fire alarm. Our room was on the top floor (4th) and we were confused and not sure whether it was a real thing or prank or exercise being done. Finally after about 5-6 minutes or so someone came by and told us that the front desk said for us to actual an alarm and to evacuate the building. My concern was why there was not a better way to let folks know for sure what's going on. (maybe a recording on the phone to tell that is real fire and to get out or over the intercom system or something to help. I would think your hotel would have a better way to confirm that we needed to get out of there. Believe the alarm was sounding but we did not smell anything so it was hard to believe that a fire was going on. We were told by others in the parking lot that there was a small fire or something going on the first floor. The hotel did not even say they were sorry for the interruption when we checked out the next day. I know the folks that morning was not the ones there when this happen but they should of at least acknowledge that we had been erupted during the night by the fire alarm. Given us a slight discount for our stay or say they sorry that it happen. We heard it was a kitchen fire. A note under the door would of been nice the next morning when we got up explaining what happen. Oh, I just had another thoughy, they want to know how many are staying when you check in but no came around from the hotel to verify that everyone had gotten out safely. I hope this never happens again. We have always prefer to stay at Hampton but maybe you need to implement a better way to let you customers know when a fire is in the building along with the fire alarm.

60

My husband and I stayed at the Hampton Inn Atlanta - Canton on 4/7/2015 and 4/8/2017 in room 310. We missed an appointment on Wednesday morning because we left a wake up call for 7:00am and did not receive one!!!!!!! Thought that this should be noted as a complaint so this can be corrected by the staff and it will not happen to someone else in the future. This missed wake up call, not only had my husband and I miss a critical appointment, but it also cost us money. If you are going to offer a service like wake up calls, then do the service! I've learned my mistake and will set many alarms in the future, not depending on the thoughtless people of Hampton Inn

20

On 2-13-15 my wife and i checked in at the Haampton inn in Blytheville Ar.We paid 110.36 in CASH and took recpt.Had to leave our credit card for possible damage deposit,we told the girl do not swipe the card.We picked up our card am 2-15 and left no damage etc. im 80 yrs old wife about the same.We retruned home 2 wks. later to find a 119.36 bill on our credit card.After 6 calls e mail etc nothing.Our credit card was used with out out permission and someone kept our 110.36.Stay far away from there there a bunch of low down dirty cons,P.S. MOLLY the manager is a real peach lol to do business with.Molly i hope you read this you s--- b---

40

Upon arrival to this hotel, the front dear staff were sitting down on the chairs in the lobby. No proper greeting or friendly smiles. First impression was a disappointment. If that wasn't bad enough, the front desk person was confused and couldn't decide which room to assign to us. No usual offering of snacks such as cookies and/or popped corn. Upon entry into our room I was immediately disappointed in the appearance all old furniture. Given the coat of this room, I would expect these rooms be updated. The maintenance people Trevor, imparticular, was very helpful as there were a couple of issues the toilet wouldn't flush and the thermometer was located on the wall and wasn't controlled on the heating unit itself (no one instructed). Also, the employees who helped with the breakfast were cheerful and had the breakfast items well stocked and looking fresh.
Overall, I was very disappointed with my hotel experience. Chances are I will not return to this hotel after such a disappointing stay.

40

I was staying in room 307 at the Hampton Inn. Throughout the night I heard loud noises I called the front desk they said they resolve the problem but I continue to hear nosiness and when I left out to go down stairs I smell this very bad odor that smell like drugs I also told the desk clerk if was not nothing the clerk can do for me . This my business trip and I decided to stay here i couldn't get what I wanted down because of to many interruptions. I'm very unsatisfactory. I Was Not Happy With My Stay!

60

ON 12/18/14 I made a reservation for my wife and my two children because I went to a surgery at the Hospital for Special Surgery unfortunately I need to stay in it for a couple of more days, my wife spoke to the person on the front desk an told her she need a extra night stay in it, the person on the front desk said it is ok by you need to change the room for tomorrow night (12/19/14) my wife said will be ok to change the room, next evening 12/19/14 she came around 8 pm with my two children and the person in the front desk and the manager (Nelson) told her we don't have any rooms for you and here is your luggage that my wife left because they told her after they clean the room they will bring it up. How is possible to do this things to a lady with two small children at that time and with out any help from the persons of your hotel.

I need and explanation why you people do that after they told her yes we do have a room and we will hold your luggage. I just write this now because my wife never told me about this problem until now because I was trying to recuperate from the two surgeries I had. I though Hampton Inn treated everyone well especially clients like me and my company who is you very frequently. My Hilton HHonnors #913546575 please let me know if I need to cancel it and change my staff and my self for a different hotel who treat us better.

40

My Company spends allot of money with Hampton all over the world. We have a range of 200 to 1000 employee's monthly staying a various hotels. I do not want to give my full name but I am still a Guest here and will be looking for a different hotel as soon as I can. Here is my complaint. Since when do your staff have the right to call me on my personal phone to get my information? I am a married woman for 15 years 4 great kids and a husband I adore. You have a new guy I have never seen before, I believe his name is Anthony ("or by him I can call him Tony") I get several calls asking me if I need anything? This should be done on he room phone not my personal phone that I give to your hotel. When I was checking into the hotel, I felt very uncomfortable doing so when he was standing there. He wear's these dark glasses and I can not see his eye's, so I can imagine what it is he is looking at. I am full figured woman and his comments are really starting to offend me.

I got a call from him this evening and wanted to know if "I am lonely" would I like to go have a late dinner with him when he get's off work. I explained to him that I was married, and happy, he said to me on my phone" well I am dating someone too, but what they don't know won't hurt them, ("Meaning my husband and his whatever". I am not really happy with his service and i do not think this guy should be allowed to work for such a awesome company such as your's. Again I am afraid to give you my full name because as long as he works here at this hotel I am afraid a repercussion will happen to either my vehicle parked in your lot or while I am sleeping in my room I have to put the saddle lock on because I am afraid he can walk in on me when I am in the shower, or even sleeping. This is not what your customer's want to go through at your hotel.

Since 45% of my Employer is Women who travel most we expect to feel safe, not like some guy wants to try something on us. I am not into Employer's firing people. But this guy needs to go. I looked at our records and the multi billion dollar company I work for has spent in the last two months alone was over 26,000.00 through out the US. I do not want to get this with the Law involved because some of our women who comes to this exact location will get hurt some how. You have a live ticking time bomb here, and who is to say that this man can hurt one of us and nobody will know. Would you want to stay at this hotel? If this matter does not get taken care of I will have no choice but to get a lawyer and start a Lawsuit against Hampton Inn for Sexual Harassment and stalking.

My company will support us in our decision. I advised my company about this and they suggested writing you instead first to know my discomfort. I just now got a text from your Employee the same Employee just now as I was writing this this time the text read. It's 11:30 and I am off work now, I am able to stick around and come to your room to give you a back rub if you want, you looked tired. I know with my style I can make you feel all good inside by the time I leave." What do you think text me back and i will wait here for you, all you have to do is look out your window and that will tell me you agree on it." I am going to bring this to my Company and see if they want us to cancel all rooms and go to a different hotel. I am telling you this, this man will be a liability to Hampton if he remains Employed Here.

60

I was wrongful terminated for harassment and retaliation and discrimination against me. I went to the management and GM they told me basically its her way or the door. I must do what she says and have no respond to how she talks to people.

40

Not as clean as most Hampton Inns are;but the really big negative,was no hot coffee..was barely warm in the carafe.I love the oatmeal,but the consistency was not good.Actually the whole room was not so clean. When you tell an employee about it,all they did was say oh,sorry. I love staying in Hampton Inns..in fact this is service as it should be. We are in The Hampton Inn in Ocala, Florida. Nice Staff. Thanks, do not like to complain, but; for the sake of others I have.

40

We booked 2 rooms for arrival 02/28/13-departing 03/02/13, one for my wife and I another a friend (who paid for there 1 room ) while were to pay for the other (1) room. when we received our cred card statement we found that we were charged for 2 extra days that we were not there for, to the amount of 268.94. We have left a number of messages to a Kimberly Newsome who we were told by calling the number 912-721-3700 that she was part of the H.R. and accounting department.

The phone number that we were given is 912-721-51711, our calls were NEVER returned, and requesting to talk with the hotel manager it seems they were always in a meeting and also to busy to return our calls. We find this type of service to paying customers very unsatisfactory, discourteous , and unprofessional and will never recommend or use Hampton Inn and Suites again. The Inn that we used is, Hampton Inn and Suites 20 Johnston St. Savanna Ga. 31405.

20

I had trouble with internet and your workers made me feel I was putting them out by asking for assistance. I ended up using my phone hot spot to transfer info to my main office. Then I noticed these employees used all the disability parking spaces for their personal veichles. My stay was last tu through fri at Pueblo, Colorado North Hampton Inn. My comments is not intended to receive anything from the Inn. dMy intent is to make a better stay for others.

40

I made an online reservation at the Beaufort, SC Hampton Inn for September 26th which was not honored upon my arrival. This reservation was one of twenty online reservations I made for a bicycle trip I did with a friend which took us from NJ to Florida. Along the way, where it was possible I stayed at Hampton Inns (totalling seven). I mention this for two reasons...first, to make it known that Hampton Inns are my hotel of choice and second, to make it known that I know exactly how to make a reservation.

It should be noted at this time that I had special circumstances which caused me to not only use the online tools but also caused me to contact the hotel's desk at the same time I made the reservation. The reason for this occurred because of the bicycle trip. My friend and I did this trip largely unsupported but there was a time frame between 9/21 and 9/28 where we were accompanied by a third person. The very first reservation I made went like this...I found a suitable hotel in route. Before completing the process online I contacted the hotel's desk and asked the following questions. I asked if it was possible to put a rollaway bed in the room and what the cost would be? When I was satisfied with the answer I asked the desk person how do I make this special request online? She said you can't, but go ahead and complete the process and then call me back with your confirmation number.

It was a simple and practical approach to ensure that both the hotel and myself were on the same page. Therefore, I used the same process for the entire duration that a third person was in play. I also put the request in the comment section as an added reminder. Each desk person told me they would make the entry in their comment file as well and added that the rollaway bed would placed in the room prior to our arrival. That is exactly what occurred in each instance until we arrived at the Beaufort, SC Hampton Inn.

After pedaling from Charleston, SC we arrived and were told they could not accomodate this request. I said, "how can you not accomodate us when it was agreed upon weeks earlier"? A Ms. Brittingham informed me that it was impossible that any such agreement could have been made as no one there would have allowed that arrangement to be made. She added that Fire codes do not permit a rollaway bed to be placed in their rooms. I asked why I would be told to go ahead and make the resevation and why would they make the notes in their system and tell me that it was something they could accomodate? Her response was that I never made any such phone call stopping just short of telling me I was lying. When I pushed the issue about making contact with the desk she then informed me that her records indicated no call was ever received from my telephone number and that I must be mistaken.Ironically enough I have an email confirmation from them acknowledging the request was made clearly evidencing they documented receiving it. I think it is Ms. Brittingham, nasty attitude and all that is mistaken. What she didn't know is that I am a Comcast Triple Play subscriber. Among the services they provide is telephone. The really great and unique thing about their phone service is their online record keeping regarding the phone calls I make and receive. It's funny that Ms. Brittingham emphatically denies that I ever made the call in question and that her records belie my assertions that I did when I have phone records proving that I did. I would be very happy to provide this documentation along with the email from them acknowledging receipt of my request.

At any rate, as this conversation was taking place it apparenlty was at the end of Ms. Brittingham's shift and she departed leaving me and my group and the young lady at the desk in an unresolved situation. I then pressed the new desk person for answers and help. I informed her that only a couple days earlier we had the very same resevation at the Myrtle Beach Hampton Inn and the said nothing about Fire Codes. She said look I cannot do it Ms. Brittingham told me very clearly that I was not permitted to help you. Now this left us and the this young lady in a very vulnerable position. I believe she wanted to help us but her job would be in jeopardy if she did. We, on the other hand were told we had no room after pedaling more than 70 miles from Charleston.

Fortunately, although this young lady was not permitted to help us at the Hampton Inn she nevertheless went above and beyond by calling around to the Fairfield Inn and eventually got us a room at the Holiday Inn. I was very upset to say the least and until I calmed down I have to tell you it brought into question any future loyalty I may show toward Hampton Inn. I just couldn't believe I could have a confirmation number and documentation supporting my assertions that I agreed upon accomodations and yet an employee could disregard all that and essentially call me a liar. Furthermore,I just couldn't believe the Corporation offers no avenue for recourse. It was like sorry buddy it's your problem not ours. If that is your policy please let me know, but if it's not I would like to know how you can fix this.

Thank you for listening

40

We had 2 rooms booked with Hampton Inn Jan.11th, 2012 at Hampton Inn in Savannah, Ga.confirmation no. 111125481380. Our guests cancelled on us Jan. 4th..We called the hotel to try to cancel that one room and was told we could not because we had booked online..so my husband understood that situation and asked to change that room for Sat. night so we could show our two granddaughters around Savannah the next day, as we were their on business for the Fruit and Vegetable Conference at the convention center...we were told that they could not do that, the company we booked with was unwilling to do this for us and Hampton Inn in Savannah was unwilling..my question is....

Why could we not have stayed another night...Hampton Inn was paid for the Friday night regardless of who we booked with & the room was NOT used..I don't understand why the room was not interchangeable for the next night, if they had a vacant room...please explain..We stayed at this hotel last year during the conference and were pleased but this experience has been difficult to understand...

60

Check in hampton alexandria old town south virginia the room had stink begs in room call ed front desk they send up a guy to spraay during the night I had to get up and kill some of the bugs too late to move to another room plus driving all day I exped the general manager to call. Its 4 days pass no reply

60

The gentlemen who was working the front desk, David, was the most unfriendly worker I have ever met at a Hampton Inn. He did not seem to be very good at his costumer service, and seemed to 'huff and puff' at any question I had for him. I felt like I was putting him out just with simple questions. It looked as though he was making 'key cards' when we arrived, and he didn't acknowledge us for a few moments, and when we did it seemed like we were a bother.

Then later I asked if we could get a childs crib/playpen brought to our room, and he just said very abruptly, "well I'll have to go see if we have one available" and just walked away, then a minute later he came back through the lobby, and I asked if I should wait, or go to the room, to which he said, 'no just go back to your room, if I find one, I'll bring it" again very abruptly..., it just didn't seem appropriate. Then the last thing was in the evening I brought my son downstairs to get a little cup of hot chocolate before bed, and as I was looking to see if they had hot water I only saw coffee, so I turned around and asked David if there was any hot water.

He did not even look up at me.., a few seconds went past and then he just walked away..., this was bothersome to me, and I thought maybe for a minute that he possibly didn't hear me, but then he re-appeared with a container of hot water, walked up by us and set it down next to the coffee rather abruptly, again without saying anything, then went back to his desk. I don't feel like I was being overly needy, and I don't feel like the things I was asking him should have bothered him that much. I stay at Hampton Inn's almost anytime I travel and I must say that I love all of my experiences, but this one really set me back.

Not to mention that it was on Valentines Day, and I was hoping to have a romantic evening with my wife, and then to be met with this gentleman and his attitude kind of ruined the night. We used our Hilton Honors points to set up this free stay, but I must say that everything was pretty well ruined by this experience, and I would like to have some free vouchers or something to stay another night at another Hampton Inn. I know Hampton Inn has their 100% Guarentee, and I would normally never ask for this (and I never have had to ask for this,) but I feel like this time warrents asking for some type of refund. And I think someone should definitely talk with David at the Richmond Southwest Virginia Hull Street Hampton Inn about his Customer Service Skills.

40

On 9/12/12 I went to the Hampton Inn on Apalachee Parkway in Tallahassee Florida to check the availability of a room for one night. The desk clerk said he had plenty of rooms & asked for my name. I told him it was for my boss Don Scozzari. He went to write his name down & I asked would a credit card hold his room? And if he doesn't show will there be charges. The clerk said no, we will only charge you if he checks in. I told the clerk that Mr. Scozzari has his own Company Credit Card & it should be billed to his card only. That night after our meeting, Mr Scozzari decided to travel back to Albany so he could be in Athens the next day. On friday 9/28/12 I get my statement & there is a two night charge on my card for $111.38.

I called the local hotel & was transfered to Ashley's voice mail. I left a message for her to call me about a charge on my credit card. She did not call me back. On 10/01/12 I went to the same local hotel to discuss this with a manager & was again met with the same desk clerk who told me there would be NO CHARGES unless he checked in. First, he could not locate in their system anything with my name or Mr. Scozzari. He asked if I could get my credit card statement? I said yes, give me 30 mins while I go back to my office to retrieve. Opon returning, I show the clerk my statement, he finally found where it was charged, went back to talk to the GUEST SERVICES MANAGER.

She told him to go back out there and deny the refund. These people are a disgrace to company. I have been lied to, ignored & have wasted my time on something that should not have happened. After this email is sent, I will be going to the Better Business Bureau to file a formal complaint . I was told there would be NO CHARGES. All of this has so far taken 3 hours of my time.

60

Friday, 9 November 2012 I made a requested at the front desk for a room for one night at the Hampton Inn & Suites Vanderbuilt Ellliston Place, 2330 Elliston Place, Nashville TN 37203. I was informed that all rooms accept for an 1 handicap room had been sold out. I expressed that I would prefer the room at a discount military AAPR or AAA rate. I was informed that no discount rates were avaliable. My first complaint is how is your business appreciating the veterans especially on VETERANS DAY weekend at your place of businesses as advertise, "the best available preferable discount rates."

The second compaint is, my preference was to pay $320 cash upon check-out. I did receive a receipt for payment of the room under the door of my room. However, I did not receive a receipt for the cash payment nor were these charges immediately refunded to my debit card. After returning home I reviewed my debit card account and noted that a $320 outstanding room charge. I called the front desk of the request why my debit card payment had not been refunded. I am recently retired after 28 years of service in USAF. This is totally unacceptable for amultiple star HOTEL/INN.C

60

I stayed at the Hampton Inn in Chesterfield, Michigan on New Year’s Eve and had a little bit of an unpleasant stay. The guests on our floor were rude and being loud all night – I realized that it was New Years Eve but at 3:30 in the morning, it was time for bed. The hotel staff did nothing to rectify this issue. Finally and more unbelievable to me was the fact that the next day, I found two different credit card charges totaling $50 on my credit card.

When I called the hotel, they basically informed me that this was for “incidentals” and were rather rude about it and said the charges would drop off in 2 days. When I checked in, the staff told me they needed a credit card for “incidentals” and did not inform me that my card would be charged $50. I would assume that meant in case I destroyed something, then I would have been charged.

This is something that really should be disclosed at the time you check in and obviously people are going to call about it after the fact. I don’t think the staff should be rude either when you do call. Its your or their policy not mine. Needless to say, I got probably 3 hours of sleep because of all the commotion.

40

I was planning a surprise night for my fiance's 24th birthday & i thought the Hampton would be a wonderful spot because it was so beautiful , i was wrong !
Before i booked my room , i asked them directly " do i need a credit card to book a room " they replied " no " so i booked " 1 king suit whirlpool " a week later i get a call from The Hampton Inn saying " you can not book this room because you need a credit card for this type of room " so i had to change my plans because i didnt want to use my fiance card because its a surprise . so i got a " king studio suit "

When i booked in on 12/31/12 , they asked me when i wanted my romance package set up , i said 6:30 because i have dinner plans for 6:00 & i would like it to be there for when my fiance & I come back .

when we got back at 8:00 , i had him blind folded to see the surprise , when i got to the room , NOTHING was set up ! it was very upsetting , because i wanted it done for him at 6:30 . i then called down to the front desk & she seemed very ungrateful , " yeah it will be right up " she said to me ! 30 MINUTES later a woman comes to my room and hands me champagne & it was SO WARM when i opened it , i had to put the champagne in EVERY glass i could fine & put it into my mini fridge .

Had to wait at least and hour before i could start my night . Then children were running all around the halls screaming which i did no mind because it was only 10:00 , but as the night went on i could not sleep & called down & they said they'd get right on that but did not !

I then rented a movie on the television , & the end got cut off because the fire alarms went off because people were smoking in the hall way on floor 4 ! ( i thought they had secretory for that reason ? ) , so we had to wait outside for about 30 minutes to 1 hour & now my fiance is sick !

Also before i booked the romance package a woman told me included was champagne , chocolates & flowers . i NEVER did receive flowers . Before i checked out there is a plaque saying if im not 100 % satisfied with my stay i dont pay , well i told her and she held out her hand as if to say pay and leave .

Every thing that went wrong caused my surprise to my fiance to FAIL & make my night miserable & everything went wrong on the Hampton Inn's part .
1) they did not set my room up for 6:30n like i ASKED it was done at 8;30 with WARM champagne
2) they were rude and unwelcoming
3) i got false information on the package i purchased
4) i did not finish my movie i BOUGHT because alarms went off for smoking in the building
5) i did not sleep at all because of loud children in the halls ( which i complained about )
6 ) when i checked out they did not care about my satisfaction , they wanted my money and wanted us gone.

I paid a total of : 220.33$ & i do have my receipt & i do want my money back because it said on the plaque on the door , " if your not 100% satisfied you dont pay " well i was not & when i was there they did not follow that rule & did not care . I would not come back again , & i do NOT recommend ANYONE to go .

The Hampton Inn i went to was in Moncton , NB the address is
700 Mapleton Road , Moncton , NB , E1G 0L7
Phone # : 506-855-4819 Fax # : 506-855-8702

20

I work for FEMA and when I checked in to Hampton Inn 10-20-11 located Hershey, PA. I gave the desk clerk a tax exempt form for the state of Pennsylvania, The next morning when I checked out I notce that the taxes had not been removed from my check out receipt. I asked the desk clerk, could she look for the form that were submitted for tax exemption, which she did, but stated that she could not remove the tax, because her Manager was not there. She than made a call to her manager; and were told that she could only remove the County room tax but not the state tax.

I informed the clerk that I need 0 balance with the correct pricing on the receipt, which she said that she could not provide.The clerk wanted me to leave with a inconplete receipt and stated that her manager would e mail me if correction needed to be made. I finally decided that i would pay for the taxes and went to turn my key in. That manager just walked in and did give me my 0 balance. This was very stressful in a stressful situation because no one was availble that was knowlegable of dealing with matters like this. I have always enjoyed staying at Hampton Inn, but this is far the worse encounter that I have experience at any Hotel.

20

I by mistake booked a advance reservation online. The day before we were traveling I realized after a call to the hotel I had made the reservation on the wrong date. Don't know how this happened but it did. The hotel had a room on the night we needed it but would not let me change the reservation to that date. I have talked to numerous people and it is the same run around, they frankly could care less about my problem, offer no solution, no help and I am out of $108.00 that I did not have to lose. I have never been treated so badly by any company, the unconcern is unbelievable. I will never ever stay at a Hampton Inn and will advise anyone I can to never stay with this chain of hotels.

They don't care about their customers!

60

I made an advanced reservation at Hampton Inn. On the day of arrival a snow storm had closed the major interstate highway (I-80) forcing me to cancel my reservation. I asked for a refund and was told "no refunds". I tried to explain that due to conditions beyond my control (snow storm), I had to cancel my reservation and requested a refund. The "advanced reservation" department was extremely rude, unhelpful and could care less about my situation. I asked if the $158 dollars could be used towards a future reservation at Hampton Inn. I was told "no, that's not possible". I am out $158 dollars. I will never stay at Hampton Inn. I am going to recommend that that no one from my place of employment (1,500 employees) ever stay at Hampton Inn as well.

20

I stayed at the Alexandria VA Hampton Inn (1616 King St) from 3/27/13 to 3/30/13. Upon checking in a person who appeared to be homeless was sleeping in the lobby. Each morning people came off the street, put breakfast items in their pockets and left. One morning I went into the unlocked lobby restroom and a man was in there washing. Another time a barefooted man came in to raid the breakfast bar. When I complained to the desk clerk she wouldn't do anything about these people and seemed not to be concerned. At $250 per night I expect more security and don't want non guests hanging around the breakfast bar and lobby. I have never experienced this in over 40 years of staying in hotels.

40

We checked into the Hampton inn in Newberry, SC. We were so disappointed! First no MSNBC on the tv. Then we could not access the Internet on our own iPad or the hotels computer. That happens sometimes we were told. Going into the bathroom we noticed mold around the bathtub and the last straw was when my husband killed a big roach in the bathroom ! The desk clerk made no apologies and we left! We have always been happy with Hampton Inn and look for them as we travel. We were very unhappy with this one and will look elsewhere in the future.

Linda Roberts

60

Checked in and out within hours due to bedbugs in room. I was told by the clerk that there were no other rooms available so if I choose not to stay they couldn't help me. I was truly out done, who wants to choose to stay in a room with bedbugs. It was explained to me that i would not be charged money woukd gi back on my card in about five days. i stated i understand what you are saying but coukd you pkease give me something in writing staring i wont be charged. she said she couldnt provide me we such. i told her tgat im traveling from out of town and do t want ti fet hone and never see my money and have no proof but a picture of the bugs.

Another toung lady started her shift and helped with tge matter...but still didt want to document no charge. i had to literally act loke a fool and threaten to knock on every doir and inform tgem of bedbugs in the facility. Then she made the notation, after to long if going backwards and forward. So, being without hotel money to stay anywhere else if i wanted to...i had to travel back home to baltimore from nc. I was out raged. I was told the manager couldn't be reached over tge weekend. Not only do I want my money back, but want a complimentary stay at a location where I feel comfortable.

40

We were extremely disappointed with our stay at the Hampton Inn at Tarpons Inn, Florida. We had to ask to change our first room because of the smell of cigarette smoke in the room. The staff was very accommodating and changed our room. We were not happy with our second room because it was 1) dirty; 2) wall paper was peeling off the wall; 3) coffee machine dirty; 4) upholstery on the chair was stained and dirty; 5) mold on the ice machine; 6) broken tile; 7) no hot water at lavatory sink; 8) disable bar was broken; and 9) bad lighting in bathroom. I took pictures evidencing the aforementioned conditions. I am a Hilton Honors Award member and never stayed at a Hampton Inn where I encountered these conditions. Please do not hesitate to contact me.

40

I made a previous complaint, had no idea it would be posted actually thought it was going to the complaint department. Also, thought I deleted it due to numerous typos. But, the fact still remains that it was the worst experience ever.
 

40

I made reservation to stay at the hampton Inn in Manhattan, kansas two weeks ago for my businees trip for the federal government. Upon arriving to my businees that I was investigating I found a Marriot right across the street from the company. Having to work their two days and long hours I went to the Marriot and asked them of room availability, and they had one available. I asked the clerk to give me the phone njumber of the Hampton Inn in Manhattan, Kansas so I could try to cancel.

I received the phone number from the clerk and called the HJampton Inn in Manhattan. I was advised by the desk clerk that the hotel was not sold out and that I would be charged since I did not give a 24 hour notification. The clerk also told me to call back because if the hampton could sell my ropom I would not be charged. JUpon completing my appointment for the day I returned to the Marriot and inquired again about a room for the evening . The clerk (a new person) said one was available, and I again asked for the Hampton Inn's phone number in Manhattan, Kansas. the clerk from the Marriot gave me a phone number and I called waht I thought was the hampton Inn in Manhattan, kansas. a clerk answered the phone and I advised her that I had made reservations and wanted to cancel if my room could be sold.

The clerk stated that she could not find my name in the log book, and she further stated that because she couldn't find my name that the reservation must have been cancelled. So at that time I accepted a room at the Marriot Hotel. After dinner that evening I called agaion to the Hampton Inn and found out that my reservations had not been cancelled and that the clerk at the Marriot had given me the wrong number, and that the number she gave me was for the local Hamption in Junction City, Kansas. the clerk that told me my reservations were cancelled was Ashley. Now I am stuck with two hotel bills for the same nite, and it looks like I tried to commit fraud to the federal government, as my government credit card shows two hotel bills for the same nite. I asked the manager for the Hampton Inn in Manhattan that since I was being charged could I stay at the hotel.

20

After traveling over 7 hours with three small children on our first vacation in 10 years, (the best I could manage was 2 days off) we arrived at the Hampton Inn in Arcata CA with which we had made reservations 4 months ahead of time, only to be told that our room had been given away 45 minutes prior because there was something wrong with the card number in their file. They called our home, obviously to no answer due to fact that it was 400 miles away and we were driving.

By now I have a wife and three kids crying in the car with nowhere to go and the only thing offered is the number to some no name roach motel. The only reason we were going to stay there was because they have been decent in the past. It is a full hour away from anything we had planned on doing on our short visit. They haven't offered to do anything to make it right. The 10 year old looking desk jockey had the power and authority to ruin our weekend but none whatsoever when it came to saving it. I'll definitely not use a Hampton owned business again if this is their policy towards customers and families.

60

We are an honor member and we have stayed at several of your other chains of hotels including the Hampton Inn. Are experience has always been pleasant and rooms in the past have always been neat and clean. In our most recent stay at the Camarillo, California Hampton Inn our visit was not pleasurable. The Hotel is under construction the whole first floor was stripped of all furniture and construction workers were in most of the rooms hanging wall paper. This is the way we had to enter the building to get to our room on the 3rd floor. The hotel is in dire need of a renovation and should not be open to the public during the renovation.

The comforter in the room looked like it had been washed repeatly and the was extremely lumpy the bed was hard and uncomfortable. Had we known the condition of this hotel we would havc selected another hotel in the area but we have always had such a nice experience in the past. The cost of the room was $143.60 plus another $25.00 our confirmation number is 85089388 we would really appreciate being reimbursed for the the expenses incurred.

60

When I checked in on the 23 of jan. the lady at the front desk was very nice. When I got to the room on the 5 th floor thought that was nice. In the room there was no safe. I have iPad cash other valuables I wanted To put in the safe while at the mecum action.the wi fi only works in half of the room not at the desk. First night was fine but second day when back to the room from dinner the key did not work. Went down and The girl ran it through the machine and I went back up.

Still not working. Noticed the phone by the elevator So tried to call down to the front desk but no answer so back down again. Girl said I will call matinance I went Back up but no one. Getting frustrated so called again and this time she answered and said the same thing. He will be up. Finally he got the door opened.

60

I recently stayed at the Hampton Inn buckhead in Atlanta GA. I have never had any issues with any Hampton Inn in the past. I was there training for a new job. The first room I had the bed was horrible and was lumpy and just unfit to sleep on. After I had been in that room for several days I noticed there was black mold coming through the Sheetrock in the bathroom ceiling. This explains why when I walked into the room I immediately started sneezing since I am allergic. On the Friday I was there the fire alarms went off every 5 - 10 minutes for over 2 hours. Another person attending the training found a roach in her bed. When they moved me to a new room the toilet was so close to the wall you could not flush the toilet. I had to take one finger go underneath the handle and flip it up to flush.

I called to the front desk to ask for the address of the hotel and very rudely I was asked do you not see it on the phone? I explained to them that other than the buttons on the phone there was nothing. Instead of the normal cover telling you how to call room to ro or the front desk I could see the circuit board in the phone. I used the shuttle service once to go to lunch on the weekend. When I called for a pickup from the restaurant I was put on terminal hold and I ended up hanging up and calling back and they answered immediately that time. I was very disappointed with this Hampton Inn since I have always experienced awesome stays at any other Hampton Inn

60

When I booked the Hampton Inn at 46280 north I-94 service drive Belleville, MI. They posted that water would be turned for service and that it would short and a speedy return of service. Water was turned off at 10 am. It is now 6:30pm and still no insight when water will be turned on. My Hilton # is 962575335. This is disgusting and a complete lack of confidence in management. I spoke to the manager at 1 and 3 and was told it would be shortly. Apparently she has no clue!!!! Typical blond with dark roots.....

40

Originally sent my complaint letter on paper, to this address. I have not received any form of reply. Hampton Inn Corporate Office Headquarters, Hilton Worldwide, Inc. 7930 Jones Branch Drive, McLean, Virginia 22102 USA March 13, 2014.

Dear Customer Support & Public Relations, I am bringing to your attention a situation that happened to me when I was a recent guest at the Hampton Inn Hotel in Carson City Nevada. My wife and I had just checked out, beginning our day, as we were leaving the parking area we noticed an item in a large mud puddle that appeared to be a flag of some kind, red, white, and blue. We stopped, went to retrieve it, it was a United States flag, we were thinking it was the flag that Hampton Inn displays in front of their entrance way. It had been quite windy, stormy, and rainy the night of March 5-6, 2014 it was still attached to a pole of some kind, not from the front of your hotel. Without any other options, having no idea of who actually owned the flag, we returned to the front of the hotel.

I carried it in, in hopes that the desk clerk would be able to care for it. (There were two people behind the desk) The young lady clerk took it from my hand. I cannot remember what she said; it is what she did that really raised my ire. All be it the flag was dripping wet and dirty, she took it back outside and dropped it on the ground and said she would get their maintenance person to care for it. At the risk of using words that should not be used near a US flag or a lady, I asked that she at least lean it against the building, off the sidewalk.

She said she would get the maintenance man. I hope he took better care of it than she did. Being close to tears and very mad, my wife and I then drove away. It has taken several days for me to calm down enough to write this letter. Hopefully I will receive some correspondence from you in the near future, acknowledging this. My wife and I visit Carson City fairly often; we have found this Inn to serve our needs very well. However: it will be some time before we return.

40

Sept 1, 2013, I moved to WA to provide in home care for my father, and my mother, who is in a nursing home with Alzheimer’s. March 16, I flew my husband & 2 boys from KS to visit (after not seeing them for 7 months). I chose HI because I’ve always been impressed with my stay, & wanted my family to have a clean, comfortable room for a 5 night stay. The 1st morning, 3-17, our room was not cleaned. I notified Jordan at desk, who took notes on my complaint and said he would tell maids.

Maids 1st insisted there was a DND sign in lock. sign was under vanity by ice box (after looking 20 min on Tuesday). Then, maid changed story that my husband said we didn’t need service (no towels, garbages full, he would never say that). He actually told her to come at 11:00. Again she stated a DND sign in door. We dumped garbage and got towels ourselves. Tuesday, room was cleaned, but not well (dirty tissues under vanity, hair on toilet & floor). Mgnt was told. Wednesday, son had a bloody nose on bed, desk told, room was somewhat cleaned. Thursday, room again was not well cleaned, (bath), bloody tissues under vanity. In looking for remote, I found a tampon (in wrapper) between bed and wall. Mgnt told again.

Also that Thursday, breakfast staff told me I wasn’t allowed to eat because I was not a guest (I paid for room, under my name), I was having coffee with husband. This I didn’t mention to desk. GM Mindy Delozier & I talked on phone for 30 minutes. 1st, she offered guarantee of not paying for one night. Later in talk, it was implied by her that since the entire stay had problems, she would stand by her guarantee of not paying for stay. After being charged full amount minus 1 day, she insisted she didn’t offer the guarantee. I told her I was NOT satisfied with only 1 night, and reminded her of guarantee and my disgust with room, especially seeing the tampon. I strongly believe HI should stand by it’s guarantee and refund the full amount of my stay. I am NOT satisfied at all.

40

We attended a state tennis tournament on April 30-May 3. Although I have no complaints about my room in general, but on arrival I was faced wih a horrible problem. my husband and I had to be at a coaches meeting for4:00 on the 29th and arrived at the hotel at 3:00 or so and had been traveling for 7 hrs. The ride to the meeting was a 15 minute drive. We both had to shower and there was barely a trickle coming out. I called the office and they told us they were working on the plumbing and it would be another 30-45 minutes before they would be done. We didn’t have the time to wait… So we opted to have me bathe in 1 inch of water in the tub after running it dr over 20 minutes … And it was cold water. Unreal. I asked for comprndation and was refused. This this complaint…

20

Due to a death in the family, and Memorial Service was Friday 4/5, using our Hilton Honors, we booked a one night stay at the Hampton Inn & Suites Atlanta/Duluth/Gwinnett County. We checked out on Saturday morning 4/6 and returned to Apex, North Carolina. Upon arrival at home I noticed we had left our bathroom bag hanging on the back of the door in the bathroom of Room 707. I immediately called the hotel which was roughly 7:15 PM. The clerk at the desk stated he could not help me with that as he knew nothing of lost and found and I could talk with the Director as her door was locked and she wasn’t in at that time. I called back later asking if anyone there could find out if the bag had been tuirned in as I could have a family member come by and pick it up, but didn’t want them to drive there if the bag was not there. The clerk was courteous enough to call me back and let me know he had tried to reach the Director and called her Barbara, but she did not pick up so he left a message. I have as of yet to hear from Barbara. I called back the next morning and tried to talk with Barbara, but could only leave a voice message. I tried again today to talk with Barbara but had to leave a voice message.

I advised Barbara on two of my messages that upon leaving, the cleaning lady was in the hall with her cart at our door and was either getting ready to clean our room or the room next door. I spoke to her and proceeded on my way to the elevator so she had to have gotten the bag. There is a possibility the bag is still on the cart and had not turned it in yet. My issue is due to the fact the bag is a matching part of our luggage and would like to get it back because of that. Also, the contents were make up, soap, shampoo, razor, shaving cream, etc. and will take a lot to replace.

We have planned vacation for next week and the longer it goes, the less likely we will get the bag for this trip. Hopefully someone will be able to help us.

Have feedback for Hampton Inn?

Thanks for your feedback!

Sorry. Please try again later!