Hampton Inn Complaints Continued... (Page 2)

427+ reviews added so far. Upset? Call Hampton Inn corporate: 1-800-HAMPTON
20

This complaint isn't directly regarded to the Hampton Inn in Destin, Fla. This has to do with the new FBO at Destin Airport price gouging. In the past one would see close to a hundred aircraft parked in Destin ranging from two seat up to eight passenger jets. There used to be so many they sometimes had to park on the grass! With this new FBO Destins tarmac is now void of aircraft!!. The reason being was previous operators would wave the cost of parking if you purchased ten to twenty gallons of fuel. Now aircraft are being charged anywhere from $35 to close to $300 just for dropping off passengers that doesn't include their new per day price gouging policies! Flying clubs from all over the southern states that would over night there are now avoiding Destin and the hotels. Golfers and business conferences are avoiding Destin..on and on. Just read the numerous complaints on aviation Foreflight!! For Destin to get back all the business hotels and restaurants are loosing, I suggest contacting Destin's airport municipality and complaining or suggesting the town build a free municipal parking area around the new control tower. If you wish to talk further I can be reached at #404-545-4641. If the town refuse to budge I would ask for reduction in property taxes to cover any lost business. Deborah Raymond owner of two seat aircraft GLS-2S N16CD.

20

A Nazi named James Mark Kirkland works here; avoid like the plague

20

I needed to make a reservation for a meeting in Albuquerque, NM, 4/8-9/2019. So I phoned your toll free number to make a reservation and it was a totally useless experience. I cannot even remember the gibberish I experienced, so I made a reservation at the Drury Inn next to the Hampton, that was easy and no problems. So when I arrived in Albuquerque I stopped at the Hampton to enquirer what the rate was for staying at the Hampton there, and mentioned my experience about trying to make a reservation by phone. The Front Office Manager proceeded to tell me that he could not tell me what the nightly rate was unless I made a reservation, I told him that I had tried, he told me if I did not have a reservation there was nothing that he could do and that I should have made a reservation earlier as they were booked. I told him, fine, I was just inquiring why I had trouble making a reservation and that perhaps next time I should call the hotel directly. He told me that if I did not like the service that I should leave and never stay at a Hampton again. I told him he was being ridiculous and rude and that I was just trying to understand why Hampton was not interested in my business...and also that many of the people I work with stay at this hotel. I work for New Mexico State University. He got very agitated and told me to leave. I told him I would contact corporate and let them know what had happened...so he gave me his card so I could let you know his name. His name is: Charles J. Bergevin III. I am not planning on staying at any Hampton's in the future and I will tell my friends how I was treated as well. I had excellent service with Drury Inn's, I will stay there in the future.

20

My husband and I stayed at Hampton Inn & Suites Ft. Myers Beach-Sanibel Gateway for two nights on 4-4-2019 to 4-6-2019
Your front desk employees were very friendly, on the other hand your rooms need a better supervisor for cleanliness.
Our bathroom had so much dust and even after i wrote on the vanity shelve "Hi" the next day it was still there.The bathtub was dirty both days and the floors even worse. On the side of our bed I found someones retainers and hair tie.Things like that should not be happening in a hotel like yours. I will try and post some pictures for you to see. If I wanted to stay at a dump and pay $50 a night, it would be understandable if it was not clean! We are Hilton Honor members and expect better quality hotels. Following night we stayed at Double tree, Tampa airport. Overall a good hotel. My husband worked in the travel industry for 45 years. The noise at night was the worst we have ever experienced. We understand the location didn't help (next to an expressway). Suggestion: install more soundproof windows. I would not recommend this hotel until you correct the issue.
Would love to send you a few more picks to see how wonderful they clean. Even have a pick of the person that cleaned the room.

Litsa Carenback

20

I had a reservation Dec 29-31 2018 at Hampton inn Camp springs in MD. I unfortunately had to cancel due to my mother unexpectedly passing away on Christmas. I understood that it was non refundable but assumed it being an unforeseen circumstances there would be an exclusion and maybe get a credit. But not one of the employees there would return my phone call. I left several messages. The only person I spoke to was a front desk and he said because I booked through booking.com that it was on them and never heard anything after. I have never experienced something like this with Hampton Inn and I am very disheartened that a family friendly company would be that heartless. Everyone keeps blaming everyone else. I am disappointed with your company. Not even a call back.

80

I booked through Priceline.com for a room on 4/13/2019 . I live 2 hours away from this hotel and periodically book at this hotel to meet my sister. We enjoy this hotel especially the pool area. Upon arrive, they could not find my reservation even though I presented my paid in full itinerary . We were left sitting in the waiting area and at times out in the foyer sitting on a luggage rack talking to Priceline trying to find out what went wrong. Priceline confirmed I paid in full but the reservation was not in the system. By the time all was said and done, 2 hrs went by. On the phone with Priceline for 57 minutes on hold waiting for a supervisor. They were very rude and offered a 5 % discount on my next stay. What an insult. My sister and I ended up only having 30 minutes to swim. I would like to add that the 2 young ladies working the service desk were very kind, and went above and beyond and were very understanding and sympathetic to what was going on. Please reconsider not allowing Priceline to represent the Hampton Inn in the future. Because of the young ladies at the desk, I will book at your facility in the future. The enjoyable evening I planned for my sisters birthday was bitter sweet. I gave the rating a 4 because of the clerks kind attitude

20

I stayed at the Hampton Inn located in Houston Texas 707 North Sam Houston Parkway on Sat April 13,2019 in room 307. I left my IPOD,& watch charger in a zip lock bag inside the Folding couch. I called several times and was giving the run around and finally told that someone was now checked into the room. I know 100 PERCENT I left my IPOD and watch charger in the couch and one of Your Employees have found and taken my IPOD and charger. This IPOD is very sentimental in the fact I have ran 10 Marathons and it was given to me by my Grandmother. Each Employee who answered the phone kept giving me the excuse we will have someone go check the room and get right back to you. They all lied,and I had to continue to call back more than 5 times before they finally told me someone just check into the room.

Please assist me with this matter and You can contact me thru email or phone.
Thank You
John Williams
210-394-8930

20

On March 23, 2019 I was a guest at the Hampton Inn located @ 1718 Cockrell Hill location in dallas, Tx. It was about 3pm I was leaving the hotel to go to a family function. I was dressed and prepared to go and have a great time. As I stepped on to the elevator there was a young lady polishing the wood grain walls of the elevator which made the floor slippery as ice from the polishing wax. As I stepped on to the elevator I slipped and fell and hurt my knee. I went straight to the front desk and was told I needed to talk to Brandon the manager who was not on duty. Sunday morning when I came down to check out, again I asked if I could leave a report, a written report about the incident. The young lady was very nice and allowed me to do so. Today April 15th I am still waiting from a call or a return call from anyone representing Hampton Inn. My husband loves the Hampton Inn for their breakfast and we are preparing to take vacation, and he wants the Hampton Inn, however the service has been less than accepatable. I would appreciate hearing from someone.

40

My complaint has nothing to do with your service, it was wonderful. I had gotten my daughter in law a gift certificate just for a night away, relax sleep in,she has an autisic child who never stops, so I was trying to give her a break. Sadly after staying up late talking and having a few glasses of wine we were awoken approximately 4:30 am with extremely loud music, she did go to the desk about 5:30 am and reported it and the staff took care of It right away. Well that was the end of the good night sleep for all of us,that’s what I was upset about. We were at the Geneseo ny Hampton inn on Saturday night 4/13.

20

In March of this year the Foundation I am treasurer of, Tredyffrin & Easttown Care, supported a homeless individual (Kim VanWyk) in our area by paying for part of her hotel bill at the Hampton Inn in Exton, PA (4 North Pottstown Pike, Exton, PA 19341). I personally called the hotel and gave our credit card number and gave them a limit of $1,000. We knew that others were also helping her. On March 12, we reached our limit of $997.25. When I reconciled our bank statement for March I noticed the $997.25 as well as a charge and return of $686.63. Apparently, someone accidentally charged our card and corrected their mistake. The problem comes with 2 other charges on 3/22 $81.74 and 3/25 $98.09 for a total of $179.83. I called the hotel and spoke to Victory Holiday the Operations Manager. First, he was very nasty and couldn't have cared less that there was a problem. He just kept repeating that there was nothing he could do until he had another form of payment. He repeated this at least 4 times and then suggested that we go to the woman we were helping (she was sleeping in her car with her mother) where was she going to get the money.

Our Foundation is very disappointed in your hotel and the Operations Manager. We are very tempted to post a poor review on Trip advisor.

20

Booked a block for the soccer team a month in advance and the pool wasn’t closed the day we arrived,Friday 4/12 and then the following day, Saturday 4/13 they closed the pool all weekend to replace the lights. No lights are needed to swim during the day and I haven’t seen anyone work on the lights. This ruined the whole weekend for the kids not allowing the kids to swim when they were looking forward to the pool on our stay.

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Booked a block for the soccer team a month in advance and the pool wasn’t closed the day we arrived,Friday 4/12 and then the following day, Saturday 4/13 they closed the pool all weekend to replace the lights. No lights are needed to swim during the day and I haven’t seen anyone work on the lights. This ruined the whole weekend for the kids not allowing the kids to swim when they were looking forward to the pool on our stay.

20

Hello, My Husband recently suffered a heart attack on March 6th, and after he had healed, we decided that we needed a relaxing getaway. I called the Hampton Inn at 4755 Wilson Ave. S.W., Grandville, MI. and asked for a very quiet room. A young woman with a foreign accent helped me on the phone. My Con.# 97528084 was for April 10th and 11th and checking out on the 12th. We planned to rest, visit some friends and shop around a little. When we got to our room #407 we noticed a loud compressor noise over the toilet in the bathroom and thought maybe it would shut off in a while. It did not and ran all night and was so loud that it kept us both awake in bed! My husband Todd decided that something was wrong or broken and we needed to tell the front desk. We told them as we went out after breakfast and the girl with long curly hair said they would check it out or move us to another room. When we came back to the Hotel before dinner we were told that they had a different room for us and wanted us to move into #430. We went to the room but could still hear the loud compressor noise and decided it wasn't worth changing rooms and moving all our things. Our room didn't receive any room service and we needed clean towels also. My husband Todd needed to rest and was in the room, when suddenly between 5:00 and 6:00 P.M. there was a electrical power outage. I was out shopping and returned back to the Hotel, asked the people at the desk for clean towels, (they did not offer to bring them up to the fourth floor) and hiked all the way up with towels and packages.The elevator didn't work either. We sat in the dark, in the room, with no T.V. or lights for a couple hours, but the compressor ran non stop! I called down to the front desk and asked if they knew when the power might come back on? They said maybe by 11:00 P.M.??? I explained that my husband had to use a C-Pap machine and we needed electricity or he could not go to bed. I asked if they could call another Hampton Inn in the area for us, that we could move too? We were told no, they would not do that. There was nothing they would do but we could find our own Hotel. I called the Spring Hill Suites on 4274 Parkway Place, Grandville and explained our problem to the woman at the front desk. She told us the Hotels were owned by the same person and that she would help us, we could grab our bags and come right over. She was so helpful and accommodating. The best part was the room had electricity and was completely quiet! As we checked out of the Hampton, I asked if I would get a discount because we never got room service and they said no and had a rude attitude. We left there, frustrated, unrested and vowed to never go there again. We did however, have one night of rest at the quiet room in the Spring Hill Suite. We ended up paying full price for our miserable night at the Hampton. We have stayed at other Hampton Inns before and were never treated like this. I am sure other people will complain about the noise on the 4th floor. This was a very unpleasant experience for both of us. Feel free to chat with me about this. Sincerely, Tara Gould (989)550-8595

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Called the hotel to modify my reservation spoke to a representative at the front desk who excepted the change, I was told I was all set with the reservation been modified. Checked into the hotel was not informed at time of check-in that I would be charged for cancellation fee. No one from the hotel advised me they were going to charge cancellation. Stayed two nights was charge for three general manager extremely rude his name is Anthony. Never have I had an experience like this at a Hampton Inn or Hilton property

20

I was charged 282.17 in February and this reservations was cancelled, I want my money back!!

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No one helping me resolve the issue of my missing items and Hampton Inn Conyers not taking any ownership od what happened.

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i am a hilton honors member. I booked a week long stay at Hampton Inn Cumberland Mall, Vinings area of Atlanta. I usually love this place. I am a loyal customer (please check my history). The hotel was under construction. I was not told this when booking my reservation. I arrived late on a Friday night and I was out all day Saturday and Sunday. On Monday, the construction started again. They were working right on top of my room and outside my window. I could do no work. I asked to trasfer. The best the general manager, Timothy could offer was a La Quinta. I booked at this hotel for the convience, given I did not have a car with me. I tried to get past the noise. I asked to switch rooms. The forth floor was supposedly complete. The manager said there was no reason to move me because they were working all over and he couldnt promise there wouldnt be noise somewhere else. He told me that if i was being accomodating that I should leave. Again, I wanted the convience of this hotel and what I thought was quality. The fourth floor was finished. That is where the laundry room is located. I needed to wash clothes because I was there for over a week. NOPE! The laundry room wasnt running and I was given a map to a local laudry mat. Then I come back and there are workers in my shower and a mess.

20

My wife and I were guest of your hotel the weekend of March 30th at your Greensboro location at 3033 West Gate City Blvd. We checked in that Saturday afternoon and the room was in great shape (as always with Hampton) except for the fact the Air Conditioning Unit in the room was making a terrible noise. We went down to the front desk and notified the two young ladies at the front desk. I believe it was a Ms. Monroe and a young lady whose name started with an A??..We had to leave to go the the Basketball game (the Final Sixteen Tournaments) but they said they would get someone to check it out. Ms. Monroe took my cell phone number and said someone would give me a call with the status however no one ever called us. After the Basketball Game we went out to dinner and it was late when we got back to the Hotel. When we came in the lobby the young man on duty at that time (I believe his name was Malcolm). He was at the front desk. I questioned him about the Air Conditioning Unit problem however he said he did not know anything about it. When we got in the room the Air Condtioner was still making a terrible noise. We thought maybe we would be ok however with the noise it did not provide a restful night. The next morning upon check out I mentioned it to the young lady at the front desk however no one offered to make any type adjustment.....We have been a Hilton Honors Member for many years and have always been taken care of over the years except for 2 occasions and this was one of them. We use Hampton Inn always when travelling when one is available. I hate to bring this to your attention but this was very disappointing.
**Please see attached letter I sent to the General Manager (Casandra Gonzalez) on March 31st and I never received a response from this letter either...
Larry R. Scott Hilton Honors #250355644 Folio #199291

20

My fiance and I stayed at one of your locations in Martinsburg WV and I must say I was very disturbed on how I saw the General Manager treat one of the staff. I thought bullying only happened in children. I heard her calling the older lady Bones and making fun of her with other employees. I later asked her if she was ok and with tears in her eyes she said yes. I can't believe that someone like this would be allowed to manage anyone. Definitely won't support this place again.

40

The air conditioner was loud and did not adequately cool the room. There was not enough parking. We had to park on the street and our vehicle had to be moved by 10:00 am or it would be towed. We had to listen to a barge and train every day and night. But worse was the staff two of whom charged us three times for the room. This was inconvenient as my wife had to go to our bank to file dispute forms on nearly $1600.00 in charges. It was the first of the month and it was holding funds needed to pay bills. We have stayed at many Hampton Inns and have a Hilton Rewards membership. We have always been completely satisfied and are not ones to complain. But our recent visit was unpleasant. I Talked to the staff several times on the phone and each time I was charged again for my stay.

100

This is NOT a complain, but a COMPLIMENT! The Hampton Inn in Gloucester Virginia is the absolute BEST! The people working there are so friendly. They treat you like family. My mom comes from a California and will ONLY STAY HERE!! Please recognize this location and the employees! They deserve it!

20

We stay at Hampton Inn in OC Md. Last Friday and Saturday. Got to find out the next morning Ours room actually have lots of ants.
I complaint to the front desk and I was told its normal this time of year. In my opinion I dont give shit if it normal or not they should not No wander that night I can't sleep I feel like something crawling on the bed.and I didn't find out the next morning that it was ANTS!!!

20

I was staying in room 411 at The Hampton Inn in Philadelphia on March 29th - April 1st. The early morning of March 30, which was about 12:15 AM, I was awakened to the sound of pounding on my door. Soon, I could hear the automatic key unlock the door, and then the door began to open! I called out, “Excuse me!” and a male voice said, “Oh, I’m sorry mam. I was leaving your bill.”
At that point he closed the door and I was wide awake trying to figure out what happened and feeling vulnerable.

20

A group of friends my boyfriend and myself got a hotel room on this day in kirksville Missouri. We checked in and our friends left to go get drinks so it was only my boyfriend and I in the room. When they came back with drinks we drank a bit and then we all decided to do something else even though we just got the room, so we checked out shortly thereafter. The room wasn’t expensive so it wasn’t a big deal to us, as we all walked out police approached us and we were accused of PROSTITUTION!!! We are all absolutely livid and will NEVER stay at this specific location again. They have lost all 5 of our business and the word will spread as this is a small area. Very bad move for whoever made that call. People get hotels for hangouts all the time, this accusation was absolutely ludicrous and they need reprimanded.

20

Hello my name is Florence Knight and i am an Event Planner. I have been given task to plan a Family Reunion for August 1-4, 2019. The family chose to stay at the Hampton Inn McDonough, 250 Avalon Ct., McDonough, GA 30253. I have spoken with the manager Shakila Hall on numerous occasions to no avail. She has repeatedly gotten the information wrong. Promised to send information out the same day and I received it a week later only after calling non-stop. After finally receiving the information it was still wrong. I have emailed, texted, and spoken to her over the telephone.

I have stayed with Hilton brands all over the country and this is a great disappointment. Being a Hilton reward member I have never experienced such non professionalism especially in booking several rooms for a span of days which are guaranteed money for the hotel.

i originally went through Group Reservations to book the rooms and Ms. Hall said she did not recognize the code or would not honor it though I gave her all the information. After her declining group reservations I still chose to do business and she cannot be bothered to return the correct information and book the rooms.

I was quoted $109, yet she writes the contract for $119. Please HELP! Is this your representation of your brand.

Florence Knight

20

Good afternoon. I stayed at Hampton Inn Old Town Alexandria the other weekend. I am a Marine reservist and was there on orders for drill. This being the case, no Marines should be giving their personal card information as the card information we provide for the hotel is given from someone else in the unit and it's with authorized money for billeting from the government. On Saturday night I bought a snack from the lobby and didn't think twice, however I just checked my bank account and was surprised to find $90 was taken from my account as a hold. It was not explained to me that that would happen at all when I purchased a snack. It was unauthorized by me. I called the hotel a minute ago and the lady who answered told me it was an "incidental damage fee" in case we damaged the room. I told her our card information should not be on file and she said "we take everyone's card." I told her that no, you don't, as no one else in my unit gave their card info because we shouldn't have to. All she said, rudely, was "Okay." I don't know about you but that doesn't seem like great customer service. We have been having issues with this lately and the Hampton's we stay at do not seem to understand this. I understand that it will be refunded to me but it shouldn't have been taken in the first place. I'm very upset that the money was taken from my account without my authority and with the customer service I received from Hampton Inn Old Town Alexendria.

20

I already submitted one today. But forgot to add. My complain is about our bed was a full size not big enough for grown adults. And to make it worst a table in wall by bed had very sharp corners. I hit my head twice on it . Management not friendly that is a bad trait to have in a hotel. Plymouth meeting area. I really think you should check into this. We travel a lot never ever had any problems with marriotts. Your hotel is a disgrace

20

We were at chem rd in Plymouth meeting. Had room two nights. Bed was not a queen smaller. We tried to change rooms were very rude. Hotel mgr black woman not friendly very poor people skills. We did not slerp at all. I am shocked at how they treated us. Never had any problems in any other hotels. These people need fired. Ruined our weekend. Obe man told us we could get other room next two women said no. They were the very rude. Obe heavy woman one mgr.

20

Last night, we stayed at the Hampton Inn in Lumberton, North Carolina. Initially, everything was very nice - no issues. We stayed in room 201, our son and his financee', baby, stayed at 204. No issues. Very nice. We left approx. 6:30 am. Saturday, 4/6. I helped my son pack early Saturday. Late afternoon 4/6, we received a message from Kimberly in Lumberton, NC, stating that someone had been smoking in room 201 and that we were charged $150.00. We returned the call, spoke with Manager Dan, who gave us no other information other than the room smelled smoky. My wife spoke with him and suggested that he speak with staff as this is absurd. We do not smoke - never have - neither does our son (who happens to be highly allergic to any smoke and has been for years) - which is why we always ask for non-smoking. Dan stated that he did not want to accuse staff (but it's ok to accuse guests?). My son's fiancée called Dan and asked him who said this and what was the reason, Dan didn't know, said he would speak with staff and call back (he never called her back). Later, she (Kori) called Dan back and he said that the staff member smelled smoke?? Kori wanted to know what time the room was cleaned and what time the smoke was smelled as we left early a.m. We are very upset about this as I have stayed at Hampton Inn's before when I travel with co-workers and with various family members - NEVER A PROBLEM. When my wife called back Dan to get more information and again to say he should check with staff as this is really crazy -- he just continued to state "I'm not going to accuse my staff". It's ok to accuse guests of anything without any proof? Seems like a very poor way to do business.

I am requesting that you remove the $150.00 charge from our bill as this is unwarranted and unfair. I was in my son's room in a.m. helping him pack and there was no smell of smoke anywhere - HE HAS LIVED IN THE APARTMENT ATTACHED TO OUR HOME FOR SEVERAL YEARS AND WE ARE VERY FAMILIAR WITH HIM, HIS FIANCEE AND THEIR BABY - NOONE SMOKES ANYTHING!!!!!! We feel this is a setup from someone who was smoking in that room and blamed it on the guests. We would appreciate your checking into this as soon as possible. Manager Dan does not want to check into anything - he just prefers to blame the guest. WE HAVE TRAVELLED WITH OUR SON AND HIS FIANCEE, BABY, MANY TIMES IN MANY HOTELS/MOTELS AND THERE HAS NEVER EVER BEEN AN ISSUE. NOT ONCE. WE ARE INSULTED AND APPALLED BY THIS SITUATION.

Please check into this as soon as possible and remove this unfair charge, which we feel is a type of scam.

Thank you -

Dan Gaudreau

20

I would like someone from corporate office to contact me as soon as possible regarding the Hampton Inn on 35 North and Rittiman Road in San Antonio Texas. I rented a non-smoking room because that's all that was available and I can ensure you that no one smoked inside of that motel room and I'm being charged $250 I am highly upset my husband and I own a business and we frequently visit this Hampton Inn with never had any issues until now and like I said we travel for business I am needing somebody to credit the $250 back to my card as soon as possible because like I said there was no smoking in that room and according to the housekeeper on duty.. evidently your housekeeping manager said the room did smell like smoke and I don't understand that's not possible I'm not going to lie to you I did have my elderly brother with me and he is a heavy smoker so I could understand if maybe the room smelled like smoke because of our clothing and our luggage but I can assure you that smell was off of our clothes and Luggage he went outside and smoked you can review your cameras to verify I am highly upset with the service that I received. That was a young black woman on duty at the time and I think you need to send her for some refresher courses in customer service because she absolutely had none and she was rude .when I walked in to your lobby I waited approximately 5 minutes she never acknowledged me I had to actually yell out is anybody working here for her to come and help. And like I said my husband and myself due rent at this location quite frequently but after this incident I don't think I'm going to be back due to the fact I'm being charged $250 for a room that was not smoked in at all. I'm not very pleased with your customer service after I pay for my room I asked the young lady to send my receipt up to my room since I had to go register my brother for the hospital he was having surgery the next morning she was completely rude and said they did not do that anymore... I rented room number 308 at 2:46 p.m. on March 28th 2019 I did not return to my room until maybe 9 p.m. we showered and we went to bed so I don't understand how housekeeping seems to think the room smelled like smoke I'd love for you to review your cameras to see how many times my brother went outside to smoke also I failed to mention that the AC did not work I put it on 68 degrees and it eventually came on but the room never did cool down. I would greatly appreciate a return phone call from someone at corporate my phone number is 361-726-8872 my name is Barbara Gable please return my phone call at your earliest convenience I greatly appreciate it thank you so that we may resolve this issue because I really do enjoy staying at your Hilton there but I'm not sure if I'll ever return after the service I received and especially being billed $250 for nothing I feel like they're robbing me I'm highly upset about my experience on that day I look forward to hearing from someone from your corporate office thank you

20

Recent stay in Greece NY. shared a room with my brother. When I left we wanted me to pay for stay so far and get points and then transfer room to my brother. Instead they let me pay for room to that date but then transferred whole reservation to my brother. So he has all the points and nights. I’ve been told now that he’s checked out nothing can be done to split it. This was not our fault! But one of us has to suffer. We both need nights to maintain silver status. This should be corrected.

20

I’ve stayed at the Hampton Inn Downtown St Paul many times over the past few years.
I’ve generally booked with the hotel itself and received an excellent rate.
Yesterday I spoke with the new manager and asked for the same type of rate I’ve had in the past.
The manager was short and uncooperative and even suggested that I book the hotel stay through a 3rd party like Expedia.

Since Hilton / Hampton has to pay a 10-15% fee to a third party, why couldn’t the manager just have given me my usual rate of approximately $115.00 a night?

I found the phone conversation troubling since the management has always worked with me in the past.

I’m pretty sure the hotel isn’t sold out, and I’m by myself and hardly in the room.
Please check into my reservation for May 14-16 that was booked through Expedia at $135.10 a night.
By paying Expedia a minimum of 10% Hampton/Hilton effectively gets just $120
I’m not happy with either the bad uncooperative attitude I got from the manager yesterday, or the $134 plus tax rate.

Please let me know how to avoid this problem in the future.

Thanks. Barry Wallman

20

We have always tried to stay at a Hampton Inn when we travel - clean, friendly with a very nice continental breakfast. On March 27, 2019, we were traveling to Peoria, IL, from Phoenix, AZ. Using my cellphone, I called the main number for Hampton about three or four o'clock PM to attempt to get a reservation for that night in Elk City, OK. In the midst of the conversation but before I gave the lady my credit card number, I lost service and so hung up, thinking we would just take a chance when we got there. Since my husband had driven from 11:30 PM the night before, he was extremely tired and asked if there was a Hampton Inn in Sayre, a town closer to where we were at the time. I looked up the motel on my iPhone - not the corporate number - and dialed that number. When I got the clerk on the phone, I made a reservation for that night and was told it would be $119.00 a night (a big cut he told me from the $129 per night normally) with our AARP and/or military discount and asked for directions to the motel from Route 40. Having already told me he was very busy, he put me on hold and said he would be right back. All the while we are driving. We got to Sayre and then past and I was still on hold - fully five or six minutes. The clerk told me he had sent through a confirmation to my e-mail (I finally got that confirmation on March 29 after talking to another lady.) Thinking I would get the same person on the line, I hung up on my end and placed the call again. A lady started to take my reservation until I explained my situation. She then told me that all reservations were non-refundable. My comment to her was that that should have been told to me when I first made the reservation, but the clerk said nothing about that policy nor did he read me from a card about that policy. The lady put me through to a man named Luis to file a complaint. He said the clerk should have read to me from a card about the non-refundable policy, and I assured him that had not happened. He listened to my complaint and assured me he would file the matter with corporate headquarters and that I should hear in about two days. I called my credit card provider who advised to call the motel back if I had not heard from them in a day or so. I then called Hampton Inn again to ask for a refund. An amount of $167.14 for the room and a surprise charge for $12.99 booking fee, even though I had booked directly through the Sayre Hampton Inn. The comment from this lady when I told her I had book directly through Sayre, she said in a terse manner, "Then call the Sayre Hampton Inn." Getting the message that they wanted the $12.99 fee, I said I would keep talking to her. I explained the situation again to her, and she said I would get an e-mail in about forty-eight hours. It is now April 3, and I still have not heard. Because I was not told initially that my reservation would be non-refundable, and because I asked for directions and was put on hold - I believed so the clerk could get the information, and because I was told one price but was charged another, and because I was charged a booking fee (also a fact I was not told during my first lost phone call trying to make a reservation in Elk City, OK) of $12.99, I am very disappointed in the customer service from a motel we have used many times over the years. I would appreciate your considering my information and refund both my erroneous room rate and fees (a total of $167.14) and the erroneous booking fee since I did not in fact book the room through the booking site/phone number listed. My name is Sally L. Heathcoat, 1195 Carolyn Court, East Peoria, IL, 61611, Phone 309-694-2824, and I used Master Card ending in 1894. A reply would be greatly appreciated. I would also suggest that you train all your clerks to start with the fact that reservations made later than three days prior to arrival (as in our case) will be non-refundable. That statement would have helped me accept that a reservation I had less than fifteen minutes was not refundable. Thank you for your consideration.

20

I run a business and my employees have been staying at Hampton Inns when they travel. Sometimes I need to call the Hampton Inn they stayed at and get a receipt. In the last two days, I have called the one in Asheboro, NC and Eufaula, Al. The calls will not go through. I also called on my cell phone and the message is that the number I have called is not accepting calls at this time.

What is going on with this.. I think they are turning off the phones. Yesterday, I kept calling the one in Asheboro, NC back and after about an hour,
I got through.

This is not good customer service and if I am going to have this problem all the time, I will have my employees stay elsewhere.

Anna Reynolds

20

Beware of this hotel specially the one in Columbus Ohio. I got a charge of $250.00 for having a Mexican food smell in my room which they said could of been smoking. I am 6 months pregnant and do not smoke but they accused me of smoking. When I asked for the evidence they were rude and did not provide me with any documents that validated them charging me that amount. I called corporate and they acted like they were going to help but then turned around and spoke to the sameness rude manager of the hotel and that was it. I am going to the better biz bureau to report them. This is not the first time this hotel has charged ransom people for fines that they didn’t occur. Hey his is sick that they don’t have to justify taking somebody’s money.

20

I stayed at hampton inn perrysburg on march 9th. When i checked out on the 10th, we got home and realized that my daughter had left her apple iphone headphones in the room. I immediately called the hotel and they said they had them and would mail them out the following day. I never received them so i called back the following week, spoke to someone else, a male, he said that he sees the note, and would tell his manager, and they would call me back. I never got a call back, so i called again, spoke to Ashley, on 3/25/19. She assured me they would be shipped out the following day and I'd receive them by the end of the week. I never did receive them. So I called back a fourth time, spoke with Shannon, and she said that they gave them to fed ex but fed ex apparently lost them. She said thar they would purchase a new pair and send them out on Monday 4/1, which is today. I called to verify with Ashley because i was told she would be there, but she wasnt. I am getting very annoyed with this process and tired of the terrible customer service. It has been almost a month of going back and forth and my daughter needs the headphones for school. I am hoping to have a good resolution but am not hopeful at this time.

60

If prices go up for spring break, you should make sure your breakfast is better quality. I have been Customer for over 30 yrs, today, I'm planning on leaving Hampton Inn, well look for new Hotels. Franklin Kentucky was my stay, very disappointed.

20

These two ladies were absolutely unprofessional, rude, disgusting with there combative attitude to a paying customer my sister was getting married and we lost track of time one of the customer service ladies from desk called and was talking to my sister-in-law in a very degrading tone said that we were over on our time and we had 2 mins to get our things out or the cops will be called and actually they should have been called is what she stated and said that that’s why we don’t like doing business with locals because they take advantage I went down stairs to let them know how rude and unprofessional they handled us and instead of apologies on how we were treated there was just a bunch of back and forth of rude and aggressive behavior they ruin my sister day and her experience of getting into her wedding dress she was down stairs with her back exposed in the lobby I would suggest not spending any money or conducting any business to this establishment with these ladies at this location they are bad for business and they shine a negative light to this location and the Hampton Inn as a whole the location is 109 Manisha Drive McComb Ms 39648......

20

My wife and I travel often as we sponsor events all over the United States and usually chose the most economical lodging as possible which is usually La Quinta or Hampton Inn. This weekend we stayed in Yardley, PA at the Hampton Inn amd were very disappointed. Ridiculously loud room across from the laundry room. The employees show no respect for sleeping guests with the volume of their voice, icemaker was broken (for 6 months apparently) but my main concern was this and the reason I will never stay at another Hilton property. The toilet was overflowing so I called the front desk. They told me to come get a plunger. I told them I have a heart condition but they told me this was the only option. I have 4 stents due to congestive heart failure and Im plunging my own toilets in a room Im paying for

20

The room we had in Hampton/Newport News, VA was disgusting. There was animal (from a long haired dog, maybe) all over the beds, the beside table, the carpet and the desk area. Our stay was awful. We were told there were no rooms available to switch us to. My daughter and I both suffer from asthma and allergies and today (our stay was last night) she is broke out in hives and having trouble breathing and I'm having trouble breathing as well. We are lucky we didn't end up in the ER! The hotels close by were all booked and it was almost midnight by the time we got settled in our room.

20

I stayed on the first floor by the ice machine, and staff preparing breakfast, it was very loud, couldn't sleep in.. On checkout, I voice my complaints when checking out, I was told my a manager she would take some money off, I have been calling since Monday leaving messages, still haven't spoken to a manager, and to top it off, the front desk person was rude and hung the phone up in my face. Today is Thursday, still no call. I haven't never experienced anything like this from a KNOWN Business, so unprofessional.

20

i secured reservations on (thur) mar 21, 2019 for 2 adults, one room , and the confirmed price was $901.74 including all fees and taxes, BUT when i called on (tue) march 26, to get my confirmation number, my reservation was in the computer, BUT the price changed to $1318.00 including all fees and taxes. I WOULD BE SO PLEASED , IF CORPORATE , WILL STILL HONOR ME WITH THE ORIGINAL RATE, DUE TO THE INEFFICIENCY OF SOMEONE AT RESERVATIONS. THANK YOU, richard dambrose/retired vietnam veteran

20

I stayed at the property at the Hampton Inn Mobile Alabama Tilman's corner. My husband and I checked in March 3 room 121. The !st night we had no heat. The next day we discovered bed bugs in both beds. ( I have video and pictures). We immediately packed our belongings and because there was no room available we waited for 2 hours in the lobby. We were eventually moved to room 326. The room appeared to be clean but the experience was nothing that we wanted to experience on vacation. We stayed for thru March 7. Needless to say when we returned home we had bites all over our body. I have to say we have never experienced anything of the sort. The manager and staff was helpful but as a Hilton member this was not a pleasant stay. I appreciate your time.

20

The front desk agent is rude and unprofessional. Gm manager Vanessa Bell shows favoritism toward her employees. She also has poor judgement when it comes to the guest in the hotel not to mention the head house keeper always grumpy, lazy and have no respect for her employees.

20

Stayed at the Hampton Inn in Temple, Texas on March 22, 2019, and had a horrible experience. The room was clean, nicely furnished, and okay in every way except the bed. It was hard as a brick and the coverings was so heavy, I had to take the comforter out of the duvet and use only the covering. It felt like sleeping between two hard rocks. NO SLEEP AT ALL. I complained to office and was told "I'm sorry". This is not what I expect from a first class hotel. This ruined my day and really surprised me. I travel often and will give them another chance since this was my first experience with this chain.

20

I am attempting, without success, to check in my group of students (from the Louisiana School for Math, Science and the Arts) at the Hampton Inn on College Ave. in Lafayette, LA. I came to the hotel this morning and paid for our reserved rooms by check. At that time I was told the rooms would be ready by 3 pm. I returned to the hotel with my students at 3 pm, and as of right now, 4:40 pm, I am still waiting for my rooms to be ready. During this time several other groups who arrived later were able to check in ahead of us. I was told at 10:30 am that by paying for my rooms earlier I would be able to return and have rooms already assigned and basically have faster service. Since the last group to get rooms was JUST assigned rooms, it appears that I was penalized for being early and having my rooms assigned in advance. So here I am almost two hours after my arrival, keys waiting in a stack on the desk, and still not able to check in my group of students who have been on the road since 5 am. Never mind the fact that as the bus driver, I was counting on being able to catch a short nap before having to safely transport these students to their evening activities here in town. But that's not what is the most infuriating. When I arrived at 3 pm I was told, "We just need to put towels in the rooms." Clearly that was a lie. Then, since I was told that lie, I have not heard a word from anyone at the desk. They have not even looked in my direction for this entire time. Not one word of apology. Not one update. So just fifteen minutes ago I finally went up to the desk to ask that the deal was, and I was simply told, "Your rooms aren't ready." Again, not one detail. Not one estimate of when they might be ready. Not one word of apology or concern. Simply, "No, they're not ready." And now we're being ignored again. So, yes, as bad as it is that we are now almost two hours late getting checked, the worse transgression is the poor service. I don't like waiting. But I hate even more being lied to and then ignored. This is unacceptable.

20

Were do I start! We booked a (SUITE) online picked this hotel for the pool and how nice the room looked “online” we get there to find that there is no parking (we parked in a car garage and had to walk by skywalk to the actual hotel) there was no pool when the website we booked under said it had both of these then we got inside to get our room we were charged almost 200$ for a regular rinky dink room not the SUITE we picked out online. I asked the lady about the pool she said sorry we don’t have one I said when we booked online it said you did she said sorry you will have to send pictures to the higher ups so they can change it! Same with the parking which made it extremely difficult to get into the room with all our baggage and children! Not happy at all. Pictures of what we booked online but definitely did not receive! Won’t let me upload them all.

20

I booked a reservation thru Priceline.com for Hampton Inn Hotel on 03-19-2019 for my little boys 10th Birthday . He only had 2 other friends with him and they wanted to swim. When i booked the room nobody mentioned that the pool wad closed and under construction! and not to mention it was outside...So, i call the front desk and explain the problem they tell me since i booked the reservation thru a 3rd party i would need to contact them. I paid $127.00 for the room no price break. Anyway, i contact Priceline and they tell me to hold while they contact the hotel manager.a few minutes later they tell me the hotel refused to help us. All i was trying to get them to do was SWITCH our reservation to the Hampton inn right down the road. both parties Hamton Inn and Priceline pointed fingers @ each other and refused to help. My son went home and cried himself to sleep because i couldnt afford another $127.00 for another hotel room...Shame on Hampton Inn and Priceline !!!

20

We booked a 1 night stay in Pryor, OK. We had multiple issues from the get go. We arrived and the room I booked over the phone is not offered at the hotel. The room they put us in was no way big enough for 6 people. So they upgraded me to another room that would accommodate my family. Getting settled in that room, we found a nasty toothbrush behind the rolling ottomens, white toothpaste spots on the mirror in the bathroom. Bathroom floors not swept or mopped, shower was disgusting, hairs on the sheets. I requested we be moved. I inspected 2 other rooms, showers were not cleaned in either and one had hairs on and in the toilet, inspecting the 4th room, I agreed to take it only if the shower was scoured as the doors were dirty. After dropping off our bags we headed out to our destination. Upon arrival we pulled down the covers on the sofa bed and they had 2 yellow pee stains. The cot we requested had hars immbedded in the sheets and blanket. This is rediculous!

20

Hi, i recently stayed 2 night at the Hampton Inn Downtown Halifax. I was very dissatisfied. First at the price we played for parking. I had no idea that
I was going to be charged just about $50 to park my card for 2 night. And second I couldn't watched TV it gliched all night. Thanks Mary

20

I love staying at Hampton Inns. However, at the Hampton in Covington, GA, the bed was horrible. It was not much more than a cotton pad on a platform. It was the most horrible night I’ve ever had in a hotel, bar none. We had a king and there were four tiny pillows on the bed. We requested two more and I had to go down to the front desk to get them. Worst. Night. Ever.

20

Desk clerk,Hampton inn Lawton ok rude,rude would not give me a key to the room ,treaten to call the police and still charged me $116 for a room that I did not use . I will never use that hotel again.and was told to sleep on the streets she's. did not care. I would like to have my money back. She said at first that the room was not ready,this was about 2:00 . When she called it was almost 6:00 .and then I was told I could not get a key until my came. I explained to her that my daughter was not coming until the next day .she was very rude.

20

I can't get into my hilton honors account. my number is 865216158.I have talked to multiple people over the last three months, but nobody ever helps me. One person told me that my account had been closed and combined with another account,but I'm still getting marketing Emails.

20

Was the worse experience of my life!! They charged me over $600 for 2 rooms and WILL NOT give it back. As they said there was a noise complaint and I had to pay for the complainers rooms! Never ever heard of such a thing! I asked to see that in writing and they refused.. my basketball team is now going to lose sponsors because they took their traveling expenses and now cant make tournaments they need to make to keep sponsors

20

Horrible non existent customer service!!!! I have been a member for longer than I can remember and they gave all my rewards points to some scam artist college punk that has my same name and deleted my account and were supposed to investigate and get back to me several times and it’s been over a month and still no call back or rewards points So this is Definatly Not the place to come if you are a Frequent traveler as I am!!

20

REF: ROOM NUMBER, 233/NKXU; 3-16-19>3-17-19; HH# 267695729 BLUE; CONFIRMATION NUMBER, 82071801.
Upon roo entry, founddirty (pink) wash cloth in door jam. Called front dest. Female voice advised was left by housekeeping, and apologized. She said the bill be "adjusted" to a lower amount; because of mistake. BILL WAS NOT LESSENED. DO SO. Confirm by immediate return email. Glenn Barnes 3-19-19

20

We checked in to the Hampton Inn at 950 Peppers Ferry Road, Wytheville Virginia on 3/13/19 at 4:07 p.m.
I went to take a hot bath that night and as I was sitting in the tub I run my hand along the side and it was nothing but scum. In the main room the mirror over the desk had never been cleaned you could take your finger and run it right down and leave a big Mark it's like it had not been dusted for a week. When I spend $100 or even $50, it doesn't actually matter how much, the point is the room should have been cleaned. I was very disappointed and when I talk to my daughter who also travels South she said that is where they stay. I informed them and they were a little shocked to say the least. I wanted to let you know that your housekeepers are not doing their job. Thank you so much.

20

During our stay in Holland, Michigan April 8-10 we had a hand gun taken from our bag in the room. It took your management a week, after many attempts by me, to finally gets any response. Then being told that they don’t see anything suspicious on the video, not questioning anyone, that is all they can do. Not happy with that answer! We have stayed at this hotel many times and was happy for the most part with your facility. With this situation I don’t feel I can ever stay there again.

20

my husband and myself went away for our anniversary just wanting to spend one night at a Hampton Inn in Clay New York. We paid for a Jacuzzi room. Unfortunately we had to leave at 10:30 pm not being able to spend the night. Around 8 PM our room started filling with the overwhelming smell of marijuana and cigarettes. This continued to get worse and worse. It wasn’t just a little smell here in there the whole room was filled making it hard to breathe. We called the front desk they came up and said yes the whole floor smelled someone was definitely smoking. But there was nothing they could do. They handed us a bottle of Fabrezz. We tried to stick it out but by 10:30 we both had such bad headaches from the smell we could no longer stay. The person on the night shift told us we would be reimbursed and probably given a free night at another date. The next day I called the manager and what he said to me was yeah sorry about that will give you a refund. And that was it. I’m just very disappointed With this stay. You may want to review your policies about smoking and your hotels and how you compensate gas that have to leave because of an issue.

20

This past weekend had 2 rooms at your location in Emerson Ga. First let me say when making reservations was treated so nice by girl at desk named Amanda, upon arrival dealt with Paula which was so rude to me and daughter and preceded to tell us anything Amanda had said did not apply and we come back at 5 o’clock to get in rooms. Amanda has told us room might not be ready which I can understand, but not being able to use pool was promised faithfully, Paula continued to say pool was being cleaned and wasn’t ready and would not be ready until 5 as well, l looked out no one working on pool , but there should have been because it was freezing in the so called heated pool, when Paula left next person girl I didn’t bother to get her name as by this time after Paula had been so rude , I was just glad we were finally able to get in our rooms , was having my granddaughter 13th Birthday there so we could swim, new girl when I ask proceeds to tell me a part was ordered and didn’t come in and indeed the pool was NOT heated , I wish when I checked in Paula would have been honest and told me this so I could have chose to make other plans, also that night I got a call saying we were making to much noise , only to find out after going to floor above us it was people up there being loud running in halls and the smell of marijuana was horrible, we reported this to front desk , not sure what happened with those guest, next day ask Paula about and why she didn’t inform me pool was not operating properly she told me something entirely different about pool saying she knew nothing about it not being heated. Let me just say there were other people complaining about pool not to mention at breakfast rudest lady of all was in there acting as though she hated her job and the world, I was extremely disappointed in the service I got and feel you guys owe me something as I paid for your hotel thinking we could use HEATED pool and myself and all your customers were not informed of it NOT working. There are signs of other hotels being built in this area , it seems to me you should give the BEST service as possible now so you can keep customers when there will be lots of choices soon . Sandra Apperson
678-507-6734 tgnanny0304@gmail.com
Please respond

20

Stayed at the Hampton Inn 2000 N Ocean Ave Farmingville NY 11738 on Saturday 031619 - the desk staff provided very courteous service and early check in - the problem started about 8 PM we were in room 515 and rooms 523 - 525 - 527 were rented to a family? with many tweens mostly boys. These kids were unsupervised from the time they checked in until 3:30 AM the next morning - they were extremely loud, ran the hallways, used the stairs between floors, and when told to sop by my wife flipped her off ad laughed - we had driven quite a ways that day and needed to l eave early the next morning - I go dressed went to the front desk about 11 PM and asked security to go to the fifth floor which they did - security could not stay there and at 3:30 AM I called the front desk again asking for security to handle the problem - These kids had no adult supervision that I saw the whole night - why? My next call was going to be to the local police if the situation did not change but I guess security was able to round the4m up and back to their rooms - why did they have no adult supervision? Why did the front desk not police the situation more knowing previous complaints? We were offered to be moved but at 3:30 in the morning that was not an option for my wife and I. Beside we were trying to sleep why were the kids not moved somewhere else? We have used this hotel at this locations about 7 times this year and never really had a problem but did this time and will not stay at this location again, even though it is convenient, and local for a weekend getaway - too bad they could not handle the situation. Not acceptable

20

REF: ROOM 233/NKXU :::: HH# 267695729 :::: FOLIO NO / CHE 122734 A :::: CONF# 82071801
Upon entering the room, found a pink dirty wash cloth stuck in the door jam.
Called front desk. Unidentified femaile voice said was a housekeeping communication / signal. She apologized and advised she would "Adjust" the bill to a lower amount. Never happened. Upon leaving 3-17-19, am; asked front desk about:: "adjustment". No resolution.
I expect the 'adjustment' promised to be done.. !!!
RESPOND BY RETURN EMAIL ONLY. NO PHONE CALLS. Glenn Barnes

20

Location: Hampton Inn-Swansea, Ma 02777
Time: Sunday 3/17/19 @1:45am
Incident/Complaint:
I like to file a formal complaint . In the early morning hours of 3/17/19@ 1:45am I lost electricity in my home. I had a funeral attend in the morning-so a I packed my items and decided to get a hotel. I searched the internet for hotels in my area and deals. I came across the Hampton Inn Suites Express in Swansea, Ma. Upon arrival, I notified the desk clerk that I saw on the internet there was a deal for $105. He told me he could not honor that bc I didn’t do my reservation on line. I said ok, I will do it online then. I picked up my items and started to fill out the reservation online. He then tells me-“I hope you know you can’t check-in until 3pm-that’s how that deal works . You have to schedule within 24hrs. I said ok, that isn’t going to work bc I need a room now. He said the cheapest room he could give me was for $130 plus tax. I said ok. I wanted to pay 1/2 in cash and 1/2 on my credit card. I was told they didn’t accept cash. I said ok. I then asked if my check-out could be extended 1/2 hr. He told me that wasn’t possible bc I was not member . I said it’s 1:45 am-I am paying full price and you can’t extend my stay by 1/2 hour he said no. I said ok. The final straw happened when I requested an iron and was told bc I was not in a suite I could not use the iron. I picked up my bags and left . Horrible customer service . I will boycott the Hampton Inn. I travel monthly for work and will never stay at another Hampton Inn. We have a trip coming up to Florida and I’m having my husband cancel our reservations due to this incident . Horrible experience .

20

I was over charge several times and also they would not tax exempt me on some days when I gave them the tax exempt from twice (at arrival and departure). Attached is the copies of the receipts. Also I recieved my bank statement with fraudulent charges of $243.73. I left the Hampton Inn because of the bad service and maids going into my room without permission , I caught the twice in my room although I had the do not disturb sign. When I tried taking to the manager she refused to talk and told the front desk clerk to say "end of conversation we will not refund the charges " I felt very discriminated my co worker also check out the same day and didn't give them the tax exempt from till check out and they tax exempt her for all the days staying there.

20

On Wednesday March 13th, 2019 we had what was called The CycloneBomb that hit Denver, Co. The blizzard was so bad it caused power outages which we were unfortunately one of them, and we needed to get a room for my disabled son who is severely autistic, epliptic, and suffers from PVL to make sure he had a warm, safe place to stay until we regained power. I had to make a reservation and did through Expedia which showed there were rooms available at the Hampton Inn located at 6290 Tower Road Denver, Co 80249. I received a confirmation number through Expedia #7419250925967.
I tried to call the hotel numerous of times to make sure they received the reservation through Expedia for over an hour after making the reservation just to get a busy signal call after call. An agent finally answered after I sent my son and his caretaker on there way there through the blizzard, Not only was she rude, she didn't even care or try to help out our situation. Now I understand in serious circumstances that it can become very hectic and chaotic when natural disasters happen and tension and anxiety can flare. I have a degree in Travel & Hospitality and have managed many front desks in various hotels for over 20 years. But I have NEVER experienced the horrific attitude and unprofessionalism that was incountered not only by myself, but the Expedia agent that was trying to help us and my son's caretaker who drove in the severe weather to make sure he got to a safe enviroment.
Now I'm not sure or exactly what the agents name was, but from what everyone that interacted with her it was like Akisha, Akeeshia or something like it. She was working when I called at 6 p.m, 7 p.m. when she spoke with the Expedia agent named Ai, and my son's caretaker in person David Yoder. She basicly shut me out not helping and just wanted to get off the phone. She hung up on the Expedia agent a couple times and would not help with a solution with her, however she apparently did try to find other accomodations for my son when his caretaker tried to check in, but when she called 1 other hotel she gave up and then told my son's caretaker that she would rent them a "Out Of Service" room for $375. Considering the reservation I made was for $309. and for a regular King size room and I am kind of greatful she offered, but a "out of service" room. Being in the industry these rooms there is usually something that is broken or unacceptable hence being "Out Of Service" but to offer it for $375 is extortion!! And DEFINITELY taking advantage of the situation. Especially to a disabled person. And I was told by my son's caretaker the agent was not only rude to us but anyone that called the hotel while he was there and to also anyone that was there in person. I'm not sure where the MOD was or if there even was any, but this employee REALLY needs to be retrained, and taught how to handle herself in stressful situations. Being in the industry, you have to be a special kind of person to deal with the public in regular ordinary life let alone stressful, catostrophic situations. If she can't she shouldn't have a job in the hotel industry let alone in the public eye.
My son ended up NOT staying and luckily Expedia refunded our money, I would have paid any amount to keep my son safe, but I am sorry the attitude of the guest service agent really appauled everyone. It was already one of the worst days ever due to the freak snowstorm that had everyone on edge. As I said earlier I have managed front desks at Marriott's, and Holiday Inn's and if one of my employees would have done and acted the way she did, honestly she wouldn't have a job to come back to. I WILL NOT stay or book at a Hampton Inn or ANY HIlton affiliated hotels in the future and make sure EVERYONE knows what kind of hotel this is and hopefully the majority of your employees DO NOT act the way this agent did in ANY situation.
Please just say that this employee will be addressed about this and that the Hilton Brand takes pride in ALL their affiliated and sister hotels, corporate or franchised.
Thank you for your time in reading this and hopefully rectifying the situation.

Regards
Angela King

20

When we arrived at the Hampton Inn Darien Georgia Feb 16/2019. We enquired about availability and room rates, we were quoted $129 a night, when asked about discount for Law Enforcement or Triple A, the rate went up to $139 so with my discount it went back to $129. When we questioned the two staff working the desk they said they made a mistake re first rate, plus they had never heard of triple A. We were not the only people having difficulties with the staff, other people were told they didn't take gift cards for Hampton Inn as payment for rooms, we have never dealt with such incompetent staff. If we had not been travelling for over 12 hours we would have travelled on to a different Hampton Inn. We travel to Florida every year and stay at your hotels but after this experience we are seriously considering going elsewhere. Not only getting the run around with the room rate but the Security door at the back of the building that we were told to use was not working, luckily housekeeping was going out the door with garbage so they let us in, they said the front desk was aware that the door was not working. the Shower was plugged and the toilet seat was so loose you could not but the seat up as a man would. We went to the desk and told them we needed Maintenence but were told they did not keep staff on as it was a very small town, again incompetence. We requested another room but apparently no rooms available. I sent an e mail to the manager of the hotel and have yet to hear from them so this is why I have decided to contact you. I think a regroup and training of the staff would certainly be in order.
It is sad that a vacation can be ruined by such incompetence.

20

Filthy!!!! Furniture in the room looked like someone had urinated all over it. Furniture in breakfast area Discusting! Stood the intire time to a 120.00 bagel!

20

South Hill VA Hampton Inn. We paid for the King suite. At 9:10pm I notified the front desk clerk that the bed sank in the middle...which meant I spent the night pulling myself to my side of the bed. The clerk said she would notify maintenance in the morning. No mention to trade to another room. We checked out at 9am this morning and I brought it to the clerks attention again..no apology..no adjustment to my bill but thanked me for the notification. We are members. This is the worst Hampton inn that we have stayed in...it needs major overhaul.

20

Making, verifying, changing, confirming or cancelling a reservation at the Hampton Inn in Streetsboro, Ohio is not only time-consuming but extremely frustrating. After all is said and done, NOTHING is done in accordance with what is said or WRITTEN.
The General Manager was the worst contact of ALL!
Too much to write. If you want to keep me a Hilton Honors member—as well as a customer in Ohio (I still have reservations, I think), please call me today, Friday, March 8, at:
484-645-4866 ASAP. Thank you!
ROMAN FEDIRKA

20

My spouse Gayle Terry and I, (Gigi Medley) booked our stay at Hampton Inn, Stockbridge/Atlanta location, 7342 Hannover Parkway, Stockbridge, GA 30281. We arrived on Thursday, Feb. 28th and checked out on Sunday, March 3rd at noon. When our room was finally ready, we were assigned Room 306. We stayed in Room 306 (2 Queen Beds) from about 3pm until 9pm. We laid down to rest for a while and in a short period of time, Gayle had bug bites up and down her arm. The TV also became distorted and after calling to the front desk, they told me it was the cable and to unscrew the cable cord for a while and then screw it back. I did as directed by the front desk, however, the TV just would not cooperate, and after calling the front desk again, they moved us to Room 308. We moved to Room 308 and by early late Saturday night, Gayle was bitten on one side of her upper extremity (arm) and a huge bite on her pinky finger and wrist. By time we checked out Sunday morning, Gayle had a HUGE bite on her ankle which caused her ankle to swell. Her ankle was so swollen, she limped all the way home through the airports and was very miserable. Upon arriving home, I took her to our Primary Care Physician, and she was treated for BED BUG BITES!! I would like you to see our Primary Care Physician's receipt of visitation/diagnosis. I would like to speak with someone regarding our experience and compensation. Bed Bugs Travel so we had to isolate all the clothes in the luggage and this has been a very disturbing ordeal. Gigi Medley 703 472 9807

20

At this Hampton inn they are in heavy construction and still charging full price. I'm from out of town and they never mentioned that they where having work done on the rooms and hotel.

20

I was given a confirmation number (80743844) by a reservation specialist for a one night stay in the amount of $145(Federal Goverment rate). Once I arrived, the front desk said I was booked for two nights, and denied me the $145 rate and charged me $196 after taxes, and said they had no control to adjust it. I am sorely disappointed and very unhappy concerning this. 352 239 1540 or 352 598 2373

20

We were given a 2 Queen bed room on February 27th on our way home from Florida. One of the beds obviously had not been changed. When pulling back the bedspread, the bottom sheet & pillow were wrinkled as if someone had slept there. There were crumbs & lint on the sheet as well. The second bed appeared to be fine. I went to the front desk & the clerk was very apologetic, but unable to move us because of a full house. She explained that they were having problems with housekeeping. Naturally, my husband & I slept in the clean bed. She discounted our room from $89 to $40. When traveling, we always stay in Hampton Inns because the accommodations have always been top notch, and never had a problem with cleanliness. So, needless to say, we are very disappointed. Will be more selective in the future as to where we spend the night. Another situation that has me frustrated is that on the 26th of February, we called ahead to reserve a room with our Hilton Honor points at the Troy, Alabama Hampton Inn. My husband has medical issues and needs a handicapped room. We were told that a regular handicapped room was not available, and we would have to have the handicapped suite. A suite was not needed for us, as we were traveling & only staying 1 night. Because of this, we were charged 64,000 points instead of the normal 27,000 for this hotel. I feel this was unfair, as we should not be punished because a regular handicapped room was not available. I have pictures of the dirty bed but unable to upload.

20

Horrible Management!!!! Treat people bad and believe anything the staff says to keep themselves out of trouble. Long time customer but I will never go back to Hampton Inn in Desoto!!!! No washer, ice machine broken, and general manager does not know how to critically think!!! You!!!!

20

Ok had problems with your shuttle service, it seems tht picking up patients at the Houston Veterans Hospital is a last priority even when it’s 5 mins away and I wait 1 1/2 hours! Then I come in to the hotel and the person at the front desk is upset cause the driver came to drop me off and there are other people tht have been waiting 30 mins, I needed to get back cause I’m a liver transplant patient and needed my medication! I was talking to her and she starts bitching at me and waving her arms to get away from the desk, telling me all kinds of stuff, in front of other customers! I ask her for a number of the main manager and she gets a card and throws it at me, this happened at the Hampton Inn & Suites by Hilton
Reliant Park- Texas Medical Center. 1715 Old Spanish Trail
Houston, Texas 77054
The person’s first name is Nykkia! I don’t know but I didn’t cuss or use derogatory language for her to go off on me, she thought it was alright to talk to me tht way! Is this the way your employees are trained in your chain of hotels! I’m a veteran and I’m sure my patient advocate at my VA and social worker wouldn’t want to know how you treat veterans, they contract with your hotels! Hopefully I’ll get a response to this matter!!
Sincerely
Mr. Cordero

20

We stayed at the Hampton Inn at Windsor Mills Maryland from 2/21 to 2/24 in room #502, Wee received room service after our first night but it was very quick job. The second Night there was no room service ans according to the front desk the room was also not cleaned after we had checked out on Sunday. We were made aware of these because after we had arrived home we noticed her long multi colored phone charger cord, kindle fire and charger were left in the room. Probably plugged in at the night stand. The night person said she was in the room and they were not there but to call housekeeping in the morning if they did not call me. Since they did not call by 10 am, I called and had to leave a voice mail for housekeeping. When they did not call I called and asked to speak to the manager and left her a voicemail around 130. Since I did not receive a call at 330 I called corporate customer service and spoke with Mary. Mary followed the same steps I did and said they are missing, Sp I asked if the door was locked when we left then who used a key to enter the room and make the items be missing. She sad she would contact the manage, Tammi and would I please hold the next person I hear on the phone is the front desk clerk telling me the manager is unavailable and hangs up on me. I call corporate again and now talk to Alex who does the same steps and again when she puts me on hold so she can talk to the manager I end up speaking with the front desk again and am still no closer to resolving these issues. So if you like a dirty room and don't mind items with sentimental value go missing then stay here.

40

Date of Stay: 02.17.19 (1 night)
Hampton Inn & Suites Fort Worth I-30 West

Stay purpose was to attend a workshop on 02.17. Left the San Antonio area early in the morning and drove to the hotel hoping to be able to check-in early and take a quick nap and freshen up before going to the workshop in the afternoon.

PROS:
1. With the exception of one member, all staff encountered had a hospitality spirit – friendly, smiling, helpful.
2. The hotel and my room appeared clean (other than my room, I only visited the breakfast area and business center).
3. Becca – Front Desk Agent – was helpful in allowing me to check-in early; very much appreciated.
4. Breakfast offerings were well stocked, and the display was appealing; note that I was the first person at breakfast.

SAFETY:
1. Returned to hotel at approximately 9:15 p.m. on 02.17 and stopped by the Front Desk to make sure I had my key in my pocket. Daria – Front Desk Agent – was sitting at the community table in the breakfast area with a gentleman and it appeared that they were eating. She came towards the Front Desk and greeted me and asked how she could help. I stated that I was looking to make sure I had my key and when she saw that it was in my money clip with my credit cards, Daria stated that I should get another key as the credit cards will often demagnetize the keys and they will now work. She asked for my room number and I told her. She checked the computer and asked my name, I told her. She then made a new key. She NEVER asked to see my identification! What if I was someone with bad intentions? There are many instances in which a person may know the name and room number of a hotel guest so verifying the identification of a person asking for a key is always needed. (A review of the security tape from that time will show the interaction).

2. At approximately 9:00 p.m. on 02.17 I returned to the property and found the exterior to be dark. A check revealed that 8 (yes eight) of the parking lot light were not working, NONE of the building up-lights (and the ones to illuminate the flags) were working and one was obviously broken, a light over the side entrance door was not working and several of the light covers under the porte cochere were debris filled. The neighborhood around the property is sketchy (appears to be mainly low-income residences/apartments, several bars and adult oriented businesses including adult sex shops). The non-working lighting makes the exterior of the property dark (especially compared to the well-lit Marriot property next door) and may open the property and Hilton to liability exposure in cases of assault, robbery, break-ins, etc. that occur in the parking lot. (YES – I have pictures of all non-working lighting).

CONS:
1. I was not recognized as being a Hilton Honor’s Gold Member at check-in and did not receive a welcome gift (review security tape from time and it will show interaction). I did not say anything to Becca as I was appreciative of being able to check-in early which was more important to me.

2. No nametags worn by Becca or Tatiana (both Front Desk Agents) or Marcy (Breakfast Attendant).

3. Marcy – Breakfast Attendant – was wiping down item when I entered the breakfast area at 6:00 a.m. on 02.18. I greeted her with a warm good morning and in return I received a barely audible, gruffy-toned good morning. No smile, no eye contact, etc. It was obvious that she was not having a good day which resulted in a negative interaction.

4. The toaster was not functioning. It is a Krupp’s toaster which I don’t believe is commercial grade. Even with the toast level knobs turned to the highest level, after 4+ minutes the English muffin was warm but not brown or toasted. I tried both sides of the toaster (I really wanted that toasted English muffin).

5. I relayed the toaster issue to Marcy who walked over to the toaster to show me how to work it – on the way throwing her hands in the air and making negative comments along the lines that nothing was done before she got there, no one had made the coffee, etc. Once at the toaster, she stated I needed to press ‘bagel’ to get items to brown. When I told her that I had already tried that without success she said that I just needed to give it more time. I then asked if she had a back-up toaster and she said she did not. I decided to forego my muffin and went to a table to eat my other items. About 5 minutes later, Marcy brought over a toasted (very, very lightly) muffin which I told her I no longer wanted. (A review of the security tape from that time will show the interaction).

6. Tatiana – Front Desk Agent – was nice; however, when I went to the Front Desk at approximately 6:05 a.m. on 02.18, she had a plate of breakfast food on the front desk counter and was eating breakfast. This was detracting and not professional. (A review of the security tape from that time will show the interaction).

7. The bed was very hard – firm. I recognized that this can be a challenge for a hotel to get right as people want different mattress comfort levels. The ideal is somewhere in the middle. Perhaps a mattress topper would provide this ‘middle level’ of comfort. I wound up putting the pillows in a line on top of the mattress and then trying to sleep on those – not successful and not a good night’s sleep.

20

We checked in on February 15th. You charge the first night on my card. Then you held $125 in hold. When I checked out on the 17th you charge my card $190 and some change. But you left a hold of $125 on my card and you and the front desk stated it it'll come off in 3 to 10 business days which I think is BS.

20

I stayed in a room and the next day was charged $250.00 for smoking when i didnt smoke in the room at all. I went downstairs to smoke and came back up and went to sleep. I tried to talk with the manager but keep getting the run a round. Now they are saying shes in interviews all day. Spoke to the sales manager who told me a lie to my face. Ive stayed at one of your hotels before but never had a problem. This particular one here in Fayetteville is charging people for smoking when they didnt smoke in your facility at all. I wont give up because i didnt deserve this charge. Im a hard working mom and my money is for bills. I tried to enjoy myself one night at your establishment and this is the outcome. I dont trust hotels now for it seems like they charge when they want to since they have your card on file. I would never jeopardize my income to smoke in a room. Please help me because Laura Leal wont even talk to me and the staff is really rude to me since i have a complaint.9106895827

20

Hello my name is Dallas Smith. I am writing you in reference to the Hampton Inn in Bradley Illinois. I would like to inform you that the owner of that building by the name "Anil", who is a Mal, of who's last name I do not know is sexually harassing one of the female front desk attendants. He is sending her vulgar messages to her phone and telling her not to tell her managers that they are talking. I feel like she won't say anything because she is afraid she will lose her job over it.

20

I failed to remove a down jacket from the closet in my room and when I called to have it returned I was told it was not to be located. I have never had any reason to fear theft at a Hampton Inn. This is unacceptable. This jacket has been the only one which kept me warm post chemo. I went to the location of purchase to replace it and they no longer have the jackets. It is so simple. Tell housekeeping that the jacket must be returned in the next three days, leave it in the lost and found, and there will be no further action. This matter is something I intend to follow until it is resolved by the return of my jacket. My phone number does not appear on the attached bill. It is 317 403 1397.

Sincerely

John Diehl

20

The lady at the front desk at the location 2688 university Blvd in north Charleston SC. I brought my family to stay there but the lady Mandy at the front desk was very disrespectful. She told me that the establishment does not serve our kind and I wouldnt be able to use the restroom because my kind isn't welcome there. I honestly feel bad about that experience and I will never stay anywhere that allows a man to be turned away because I'm black. Hopefully something can be done about this woman. Thanks have a blessed day.

20

I had the worst service ever at your Hampton Inn Elk City Ok
The girl at the front desk when we went to check in 1-30-19 around 7pm was so rude I kept asking her why she was being rude and she got ruder as well as telling us we could go somewhere else. It’s was so out of line for her to speak and treat us the way she did. The night manager then called our room summoning us downstairs rudely and demanding a story from us of what happened in front of the girl, it was unreal. He had no intention of hearing a story he was very verbally aggressive with myself and my husband. You need to pull video to see what happened she as well yelled at us when we were going in the elevator because I was telling our group what happened for us to leave and she was going to call the cops. It was crazy
When my husband and I was with her and the night manager Casey he told us to leave the hotel meaning myself my husband and 3 other of our Employees. We did nothing wrong and you need to pull video because another man in the elevator told my husband she was very rude to him. She was so out of line as well as your Manager Casey. What happened to Customer Service ? I have never wanted to go across a counter as bad as I did tonight and slap them both in their face but of course I didn’t and wouldn’t.
You have a girl that looks like she is on drugs and is hostile as well as acts irrational. The whole issue started by her stating to me that we had reservations for the night before and I told her we did not and she began to argue with me and you have a night manager with rotten teeth representing your hotel with a nasty attitude and both had the most aggressive attitudes I have ever experienced in my life with me being the customer. Ridiculous
The hotel stinks as well as our room did when we went into it and a employee of ours took pictures of the mold all in the tub area in their room. We are Hilton Honor Members as well as many of our Friends and Business Associates. These two representatives of your Hotel should be fired for the way we were treated. We did nothing that should have had someone act so out of control, both of them that we were told to leave because they thought they had the power to do so.
They did us a favor, we are now at the Holiday Inn in Elk City and we are very happy and this is where we will continue to stay for now on. You lost 3 rooms one of the rooms for three nights and the other two rooms for 8 nights each and for what. What did we do to be treated so disrespectfully view the video I am sure they erased it because I told the guy Casey to look at the video. He demanded a story from us so rudely we couldn’t believe it. I will go to social media with the entire story of what happened our entire group is owed an apology. I will not let this go it’s the principle !!!

20

I called the Hampton Inn located in East Aurora, NY on Thursday January 24, 2019. A winter storm was predicted to hit the area where my son was working with possible travel bands. I had explained to the lady that my son is 19years old, he is working 40 minutes away from home but only 10 minutes away from East Aurora and he not be able to make it home due to the weather conditions. She stated if it was weather related then he was able to stay at the hotel. He has his own debit card and cash and I also would have booked the room with my debit card and sent his with a card authorization form. The weather ended up being good enough for him to drive home so he did not need to stay there. I then call again yesterday Tuesday January 29th and explained the same situation and was then told that since he is only 19 he cannot stay without an adult present. How do I get different information from different people? Today there is a travel band, my son is stuck at work 40 minutes away from home not able to go anywhere because he is 19 years old. He is adult enough to have a full time job, to get a car loan, to drive but not old enough to stay in a hotel by himself because of a travel ban not allowing him to get home? How is that possible nobody will allow him to stay at the hotel so he doesn't have to risk his life driving home, so he has nowhere to go because he is 19? If a minor flies from one state to another and a flight gets cancelled they get to be put up in a hotel room but my son cannot stay at your hotel because he is 19 and unable to drive do to 0 visibility and a driving band. Thank you for caring about the welfare of son

20

Frisco Assitant General Manager Field house Tyler Mc Granahan recommends we stay at the new Holiday Inn opening soon after we complained about the guest services. When you read his email, you may recommend he move to the Holiday Inn. He has no hospitality concept when it comes to long term Hampton Inn and suites guests.

20

I made reservations through a 3rd party. I called on 01/15/19 to make sure things were in order and verifying the indoor pool would be open. The pool was down for maintenance without a definite re-open date. I informed the clerk I needed the pool and needed to cancel by midnight if we couldn’t use it. The clerk, who I failed to get her name, told me to check back the following day on 1/16/2019. I told her about needing to cancel. She assured me I could cancel the day before my arrival on the 01/18/19 without a penalty. When I called the following day and was told the pool would not be ready. I tried to cancel with her and she told me I had to contact my booking company. I was charged full price for the rooms, treated improperly by the last clerk, and the 3rd party gave me $28 of my $208. I will never use Hampton Inn. They are some of the rudest and most dishonest people I’ve ever dealt with and I work in a correctional facility. VERY DISAPPOINTED FYI-If you look on Hampton Inn corporate site, there are many more of the same issues.

20

First, I'd like to say, we were very happy to see this new Hampton Inn built in Kennebunk Maine. In fact our visiting family stayed there this fall and have stayed in the Hampton Inn in Wells, Maine before this one was built. Great experience always. So when we were faced with the decision to return from Boston late night and wake our household up, we decided to just stay 2miles from home at the Hampton in Kennebunk. Rate was reasonable. We had just driven 1500 miles from NOLA as our flight was canceled due to winter storm Harper. Earliest return flight was 4 days out.So we drove. We happily booked our room. The late night clerk Joy, I think her name was, was very welcoming. All was great, no surprise as we have stayed at many Hamptons and Hiltons. ALWAYS pleased. Here is the issue, once home and settled in I started to get our receipts together for our trip insurance claim and came across an extra charge for $250 from the Hampton in Kennebunk. Ok, no worries, I'll call and have it fixed. When I called I was told it was a smoking fee! I was stunned. We Don't Smoke, find it disgusting! I asked to speak with the manager as clearly there was a mistake. I got Holly's voicemail. I did leave her a message, my head was spinning. I waited for a couple of hours and called back. I was told Holly was on a conference call for about another 15 minutes and was aware of my call. I was assured she'd call me back. Well it's 9am the next morning and I Still haven't received a call. We are a hard working family and every penny counts. We DON"T Smoke and never have! The only thing I can think of is I smudged over my morning giving of Thanks as we had just made it home safely from a weathered cross country trip.This seems extremely suspect behavior. No evidence of smoking, no call, as we live 2 miles from hotel. Charge processed the day after our check out. This is not right and I beg you to look into this. I certainly hope to hear from someone from corporate.

20

My husband and 2 boys stayed for three nights at the Suffolk VA Hampton Inn.
I found bugs in my bed. We put 4 in a zip lock bag and bought it immediately to the front desk and was given another room. And I had two bite marks. Felt and looked like mosquito bites.

Since then we have been on the phone with Hampton Guest services and Suffolk manager Sabrina.

Very long story but rounds down to. Per Sabrina Terminix did not find any bugs but treated the room. Apperently I am not privileged and/or it was not determined what the bugs were that I found in the bed and was laying with. I am not privileged to the report from Terminix And no reimbursement.

When my husband and I trapped 4 bugs there were still more. One was between the matress and boxspring. So maybe they were not there long enough to cause an infestation but long enough to get between the matress and boxspring.

We drove back home with our things in plastic bags. Took all our washable clothes to the laundery mat unsorted. Put everything on Hot water and Hot dryer even if our clothes might get ruined.

We have our suit cases, duffle bags, backpacks, wool coats, my husbands suite ect. are still bagged up on our back porch because we dont know what to do.

We don't allow anyone in our house or car and we don't visit anyone. I read it could take up to 7 weeks before we might know if we bought these bugs home with us.

This is devistating. And no one will do anything for us.

I am starting to doubt that the manager even called Terminix.

Beth 845-863-5099

20

I made a reservation to stay at the Hampton Inn at 20 Technology Drive, Coal Center, Pennsylvania for Friday, January 18, 2019. As my daughter and I were almost there we found out that her audition at the University had been canceled because the Governor of Pennsylvania had issued a Level 1 travel advisory. I told my daughter that we would call the Hampton Inn and if we could cancel our reservation we would turn around and go home because of the weather forecast otherwise we would continue on and spend the night. So I called the Hampton in at 1-724-330-5820 and I had the phone on speaker phone since I was driving, so my daughter also heard the conversation. “Jessica” answered and when I explained the situation to her she informed me that she had been authorized to waive the 48 cancellation policy and that we could cancel without any penalties. She also told us that if the charge showed up on my credit card I could call on Sunday or Monday and they would remove the charge. So on Monday I called because the charge showed up. I was met with a very rude person who would not help me at all. I asked to speak to someone in charge so she transferred me to the General Manager Marianne Linder at ext. #6106 and I got her voice mail. I related the situation and asked her to return my call. Well it is Wednesday evening and I have left several voice messages for her and she still has never returned my call. I have lodged a dispute with my credit card provider since I can’t get a response from anyone at the Hampton Inn. I have always like staying at your hotels but I am very disappointed with this situation to say the least. I would appreciate someone contacting me and standing behind what I and my daughter were told about our ability to cancel our reservation. I would hope that the Hampton Inn would honor what their employee told us.....Laurie

20

Horrible Do Not Stay Here, Linda and Andy are unaccommodating(especially to minorities), not trained in customer service, gave us small rooms near ice machine and elevators to save them money and space;
However they still charged our company the same rate (website no price difference).(One manager said they were full,another manager said we were limiting capacities, another one said note in computer, another one said contract expired which lie is it.)
The managers(and front desk clerks,everyone that was working 7-8 people gathered behind desk intimidating) were literally arguing and mocking us, employees interrupting and guest in lobby walking out.
Why steal peoples money and give service that you wouldn't expect in a dark alley? Hopefully they don't treat their family like that or would not be proud if the public could see their actions.... Lots of great hotels in the area if your with kids or family protect them and don't bring them here.
I post this to bring attention to what has happened some corporate attention can be helpful resolving this can help each employee grow.
Mt Juliet TN Hampton Inn

40

The hotel staff was unfreindly hotel was under construction the staff was to busy on the phone to take care of Coustomer only 1 ice machine working had to go to 4 floor for ice told the clerk no ice on 2nd floor she said we no that I should have them when I checked end if they had ice very dissatisfied in this Hampton and those in charge

20

If it was possible to give this zero I would. I have had the most infuriating Experience with Hilton. I have spent four hours on the phone trying to get someone to help me and been called a liar several times. I have proof of my original reservation and yet none of it matters. I have talk to the hotel as well as corporate and been hung up on. They continuously tell me that I do not have correct information when I even have proof in an email and when I want to keep explaining they hangup on me. This is the most ridiculous experience I’ve ever had. We book numerous times a year and I’m part of a gym that books hundreds of athletes numerous times a year. I have spent hours and hours trying to rectify this problem with no help. I am now paying double per night to stay at a hotel due to their negligence.

40

We have stayed at this location a number of times, many of them at the old building ! Being a light sleeper, I was very clear at check in on !/3/19 about my needs. I was told rooms away from Rt. 5 noise were taken but room 307 would be quite as the window is covered by a drape keeps the noise down. It was o. k. until the hotel quieted down. Well the room was NOT quite and I had little sleep that night. I advised the Mgr on duty next morning, he smiled and said he was sorry. Well I am very also and I would expect some compensation. At this point we will not consider this location and would suggest front desk persons due more than just rent rooms.

20

Googled Hampton Inn/1475 West Gateway in Boynton Beach, FL and obtained a reservation for 3 days for the evenings of January 7, 8 & 9. I was playing in a tennis tournament. I lost the second day of the tournament and asked the desk manager to cancel the room for January 9. The manager informed me that I had obtained a reservation thru a 3rd party and he would not credit me for the room. I later learned that the manager rented the room to another party after we checked out on January 8.

We are unhappy Gold Hilton Honors Members. If you are going to use 3rd parties to rent your rooms your desk should honor your standard practices.

Fred & Meredith Sutton

20

The manager is rude and condescending!
She embarrassed me in front of other guests.
I complained and received nothing but points.
Tried to reach out to her by phone and received the same unprofessional attitude.
Obviously customer service is NOT a priority.

20

there has been loud music playing in the hall ways, kids, people arguing, fighting in the hall ways now for two nights, this is a 10 day stay. I've contacted the manager, she came up and personally pointed out the room and the person.. that being me that made the complaint.. very unprofessional, i'm a honors member, the location is 3101 Coliseum Drive Hampton, VA. Normally this isn't the situation with a Hilton owned hotel
but this is unbelievably terrible managed place in a nice location...I would not recommend this place, certainly will never waste company money here
again.

20

We were attending a wedding this past weekend and got a reservation at Hampton Inn Jacksonville Beach Florida. When we first got there around 11am everyone seemed very nice and let us check in early. We would go outside and the beach was great but we can't having issues in the parking lot....There was some construction going on which was fine but we kept hearing very strange sounds in the parking lot. We sent our 18 year old daughter to parking lot and she was having problems with a couple guys saying things to her...She said they looked latino with alot of tats on their arms. They made her feel very uncomfortable her dad went to parking lot to confront them and didn't see them. He open the side outside door to a construction area and yelling, main guy of cleaning up hotel came out and he talked to him he says he does not know the guys we are referring to and said they are not employees. We went to front desk later when it happened again that lady walked outside and said she didn't see anyone but yet again she didn't recognize the description we gave her either...They all acted very strange about it like we were making it up.....Mu husband went in the bar and was telling bartender about it and had a drink then she said what can I do to make you just go back to your room and get out of here she didn't want anyone in bar to hear what he was saying......We ended up checking out that night and having to go to a different hotel because none of us felt safe there....I WANT and think I DESERVE my money back for this hotel room. What do I neeed to do to make this right???? Do I need to get an attorney or is there another way we can take care of this...???

The guys wanted her phone number was trying to touch her and telling her how beautiful she was and she smelled alcohol on them and they were in the same uniforms the other employees were wearing there even when everyone else said no they don't work here, they even told her they worked there.

20

RE: Reservations for Gibson 11-28-18 and 11-29-18
Hampton Inn, 2342 Boundary St., Beaufort, SC

To who it may concern:

On the above mentioned dates my family had two rooms reserved for two nights - one in the name of Mickey Gibson and the other in the name of Dorothy Gibson.

My son reserved these dates through the hotline months in advance to assure that we would have rooms (because of boot camp graduation.) When we arrived we were told the reservations were for one night. After much deliberation and insistence it was found that we did in fact have two rooms reserved (found it under another name?) and we were able to stay there for the two nights.

The hotline was telling us one thing and the hotel something else. Because of this lack of communication, it caused us several hours of grief because we would have had to search for another place to stay. I felt that the clerk should have done a lot more to assist us.

The night before we checked out we were told we would be comped for one night because of the inconvenience. I was charged for one night when I checked out. But, when I got my charge statement I was charged another night at a higher rate. This is unacceptable and unprofessional and caused an unnecessary frustrating experience.

I am disappointed that your company would not make some sort of amends since all the turmoil was due to your lack of communication.

Thank you for your attention to this matter.

20

I’m currently here and will be until Dec 31.
Checked in Christmas Day. The afternoon shift are extremely rude especially Rayat. No running water for 6 hours and
No hot water for 2 1/2 days. No use of Laundry facilities , yet staff continues to say that’s available . I called myself and it’s under renovation and has been. Room was not as advertised. no in room safe, no microwave , Hooks falling out of wall in the bathroom. Backed up toilets. I’m traveling with my husband and handicap son. This is the WORST hotel ive ever stayed at. We have no other options due to the holidays. We are retired Military and would have stayed at the Naval Station however , they are booked.
On a more positive note: Housekeeping and maintenance are awesome and very nice.
To think we are here for 6 days is causing us a lot of undue and unnecessary stress.

20

The Hampton Inn promotes interacial relationships on TV and their commercials and is not consistent with our beliefs and in my opinion is a contributor of the reason and problem of the decline of morals and values in America. U couldnt pay me to stay at that hotel.

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