AAA Customer Service
Rated 1.27 of 5 Stars
Based on 104 Complaints

Contact AAA Corporate

Toll free phone number: 1-800-AAA-HELP

The American Automobile Association (or AAA) is a federation of motor clubs throughout North America. It is a non-profit member service organization; that caters to more than 55.6 million across Canada as well as the United States. Marshall L. Doney is the President and Chief Executive Officer (CEO), effective July 1, 2015.

The best customer service phone number for AAA is 1-800-AAA-HELP. Founded way back in the year 1914, the club began its operational role and established in 1920. They started off as a driving school and pioneered in the industry and now give services in auto repair, benefit comparison, car buying services, driver education, Insurance and many more.


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  • AAA headquarters address

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  • Company website

  • 1-800 phone number

    1-800-AAA-HELP
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top AAA Complaints

Browse more than 104 reviews submitted so far

20

Waiting over 3 hours and still no sign of a tow truck, called to speak to a supervisor and agent said too bad pay for it yourself and try to get reimbursed but it’s doubtful you will. WTH I’ll be cancelling my service with them tomorrow.

20

My vehicle was towed by League City Towing in Texas, which is one of your towing companies. The initial response time was good but it was a nightmare after that. After we were on the road for 20 minutes the driver said he need more fuel. Instead of going to a gas station he said he had to go back to the yard because the company doesn’t provide for refueling on the road. What a ridiculous way to operate a towing business. We had to backtrack for 40 minutes and after arriving at the yard it took another 30 minutes and then we went to a gas station. At the gas station he was told to put on chains and remove the straps. There were 3 or 4 other company employees there and one was supposedly a manager. Then they told me I had to prepay $488.00 before they would leave. I called triple A and they said yes , pay them. What a unpleasant , unprofessional and obnoxious way to run a business.

20

when i renewed aaa autoclub south in may 2019 online it appears website signed me up for premier instead of plus like in the past when I called I was told no downgrade or cancellations allowed but aaa in other regions will let you make changes or cancel

20

my towing company contacted Utica office in jan of 2019 had atalk with a person who was not very nice said he would come toto my office so we could talk rates and what insurance was needed he never came try ed to call leave messages do not call back we have tow companys driving up to thirty miles to service aaa customers meanwile customers are waiting somebody please contact me from corp officebecause cant get any answers from utica office they are not very with the program

20

Member No. 438 212 110650202 8
Hello
On Monday June 10 (2019) I had a horrendous experience and when AAA did not respond I called and explained the unpleasant circumstances in detail to an operator who took my call - David Code - CMDGI, in Quebec. I was grateful to other motorists who were able to help me.
I spoke with David C. after the incident.

I have not heard from AAA as yet and would like to know why was the response so inefficient, very slow to be told, later, that I owed AAA money and by then I was so devastated I had to hang up.(maybe 20 mins. under extreme stress)
Please follow up and inform me whether I should give up my trust in your "insurance" or have a
good explanation for the most undesirable "service".
You can reach me at 450 424 1588 (I will be in Montreal for a couple of weeks) or 215 247 6186, Leave a message.
Thank you.
Orly Noble

20

I canceled my car insurance with AAA over a year ago. On May 20 $81.00 was taken out of my checking account for membership. For some reason when I cancelled my insurance the agent did not cancel the automatic renewal for the membership. I spoke with the Brad Marcks on May 20 he stated he would take care of it. On May 30 I spoke with the Brad again regarding why I had not received my refund yet, he stated he did not why I had not received it yet, that sometimes the refund department was slow. On June 6 I spoke to another agent at the same office he advised me that the request for refund was not put in until June 6 and it would be a month before I received my refund. I have to budget my money and because of this charge my bank balance was in the negative.

20

A AAA Battery blue up thank god it was in my garage when it happened. It was a AAA battery the top cracked all around the front, sides and down the middle.
they came out towed the car to their service center cleaned the acid from the engine and hoses,that worked out fine AND INSTALLED A NEW BATTERY.
I only had 1 car my husband is handicapped i needed something that i could carry his wheel chair , and walker in i went to Hertz and they said they did not have nothing for me or did not offer to get any car or suv that i would need so i went to enterprise to get a rental.
I ask if i could get help on the car because Hertz said they had nothing and was told it did not cost me anything to fix the car so they could not help on the rental.
IT WAS A AAA BATTERY UNDER WARANTY THAT EXPLODED, I DO NOT UNDERSTAND WHY THEY WOULD NOT EVEN HELP???
MEMBER SINCE 2004 LOUISE SHIELDS 623-640-7662

40

Allow me Just few words to Express myself how I feel about Aaa insurance company.
April 30th I had an car accident that involved with AAA because the one hit me insured by AAA she ran red light and hit directly to my front driver side close the wheel I did not report the police or did what I supposed to do I just collected all her insurance information and took pictures of damaged and then I let her go just keep thinking that lucky that I'm still alive. Even though I dont know how to get home lucky some one offered me a tow with a little money because he is going the same way after I got home first thing I called her insurance to confirm the policy is good and then I report and they said they will investigate to see whose false was it lucky I have witness he saw everything happened he was one to tell her pull over and gave me his number and said in case I need a witness. Three days after the accident her insurance called and said it was her fault and said they will send an adjuster to my house for an estimate next day a woman called and claimed herself is an adjuster she said she ll come tomorrow . Next day I waited for her to call before she get to my house and she called and said nobody home i said i told you I'll be at work but the car on drive way you can take a look and my wife is inside just knock on the door and she said I dont see no red Toyota anywhere I asked what you mean and are you in the right house she told me the address i cant believe she is in wrong house after I told her the right address she said she already updated and will follow up I waited for her thought weekend and nobody called I'm was frustrated and I started making calls from work it looked bad for me but I have to do some thing still no one answer or call me back next day u called Toyota dealer to come and take my car for them to take a look . Later that AAA called and I told them I had my car at Toyota and AAA guy who is charge of my claim sai ok because they have office there as well 2 days passed he called and said my car is total loss it cant be fix and some one will contact me next week. And I waited for them to call almost 6 days and Saturday morning some lady called and said she ask for my wife because my wife is owner of the car after talking to my wife she said the car totaled for 12224 that is low ball and my wife found out that they forgot to market few items such as back up camera and leather seat she emailed back and said that she'll look into it and let my wife know tomorrow. Next day no body called and weekend my wife started calling the lady who spoke to her but her voice message said she out for the rest of the week my wife called her manager and left a message and 2 hours later he called back my wife talked to the guy about what happened she tried of waiting and she told him about the items they forgot to add and the offer they give is too low she doesn't accept and tomorrow is last day of the rental car The guy ask my wife what options they forgot to add and my wife said back up camera and leather seat and he said that he looked and said it doesn't appear that her car has those options my wife said I know my car i said it does have you can call AAA office at Toyota dealer and have your adjuster to find down but he said why doesn't my wife go to dealer and take picture then send him and my wife said I have 4. Kids to take car and they're all under ages after 10 min of talking he hang up nothing has settle what do you think?I thought America is about helping one person fall on the track but the ine behind will help to stand up and keep going until finish the race but now I think you fall the one behind no hesitation to step on you I though the people behind is the insurance company help people to get people til they're back on their feet I saw a marine carried a mother with a baby during harvey storm and that was a spirit insurance company needs people like that helping other carry them to safety dont step on people when they are down and thank you for me to Express my feelings and concerns.

20

I asked why was I issued a high risk insurance. Nobody has answered back. When I called they said the manager was out time and upon her return she will call me back . Never did. I email to customer center never gotten a response back. Can some one explain me why my insurance went up and why iam issued a high risk policy.

Thank you

20

Hello Member number *****************MeMe Penn was told that she was going to be towed *** miles from Denison, to Tulsa Okla.*She was lied to by Christal the agent. Also, Supervisors Lisa and Debbie did not offer any help at all to resolve the issue. I am very disappointed with your service. You should tell customer's if they have a 7 day waiting period before getting the 200 miles towing. I will not recommend AAA and will make sure I let corporate know and channel * news about this inconvenience you have caused!**My number is 972-445-7236 Dexter Gardner, I am her uncle.

20

My car was towed on Saturday night in memorial day weekend. No one was open to get anything done till Tuesday. On Tuesday morning I called AAA and made a reservation for a rental car. I was dropped off at Hertz who then told me they did not have my car. I called and was transferred to every department about four times while one said the other was responsible. I am standing here with no way home. I am hot I am tired and unless I'm compensated I am cancelling a 27 year AAA membership.

20

I got rv membership and the brakes went out on our new rv. I called for a tow- and was told since i had a flight to catch- yes they could meet my husband but call back close to time i need tow it can not be scheduled in advance.
I called back- lady said my husband could not meet the tow truck said she was putting me on hold and hung up on me. Called back a third time- was asked so many questions about ownership of my rv- is it a class a b or c?
I said i dont know and the guy said that is weird- they have a lot more questions for not knowing that. Was being asked for plate number and registration info- if the toilet and sink is working?? Stuff NOT pertaining to the tow. They were VERY rude- i paid for the rv plus membership' with that I am entitled to certain services. After being treated the way I was - it was hostile and rude and almost accusing me- not sure of what- when i was stressed out, in a rush to catch my plane- had daughters graduation before that, so left the rv and asked husband to meet tow-
But please pull the calls. A customer should NEVER be treated like that.
I honestly, dont know if I want to continue my membership. I paid a lot of money for the year i deserve better service.

20

First of all I give AAA 0 stars. Had a dead battery in a Lowe’s parking lot. Called AAA and was told it would be an hour. Note: it was 98 degrees outside. After waiting an hour, I looked on my AAA app and it showed that the driver has arrived. After looking all over the parking lot and waiting another 20 mins in the heat I called AAA again. They said yes that the driver had arrived, I looked at the GPS and it showed that the driver was in a residential area 1/2 mile away. The lady put me on hold and after several minutes she said he should not have shown he had arrived. Meanwhile a gentleman offered to jump my vehicle. The car started and I canceled AAA as I decided to drive home to get out of the heat and place another call to AAA. I asked them to respond to my home and was told that they do not offer Battery service in my area. So after waiting for so long for them, while the driver was doing only God knows what, they refused to help me! What the hell good is having this crappy service when they don’t give a dam how long you wait in the heat and won’t help. POS company!

20

The policy # A3-960282-1.
I recently received the renewed policy with a rate increase of 11%. I made the research among my friends also having AAA coverage and found out that the average increase is about 7%. I wonder what makes me so lucky to have such a discriminatory treatment? If you find that my new policy has an error please recalculate the fee.
Thank you,
Sincerely,
Yefim Fundyler

20

On 5/2/2018 @Knoxville, TN Park with 86 yr old parents & dog. Called for tow @6:30PM. Told MAX Wait Time 8:20PM! Called 2nd time & told be 8:40PM. Requested supervisor & got hung up on! Called 3rd time~supervisor DIDN'T REALLY CARE about my unjustified wait!Then told 9:15PM earliest tow! Finally got towed at 10PM! NO EXCUSE! Encourage EVERYONE to CANCEL MEMBERSHIP!

20

Live in Alabama but while on vacation accidentally locked keys and phone in car at beach in Miami. Thankfully had wallet with AAA card. Borrowed a phone and called for service. Gave all info to lady regarding make of car, specific location etc. She states A-1 Lock & Key would come. I explained my phone was inside car and she said twice she would tell driver he could not call and give updates on arrival time etc. Was told service would arrive between then and one hour from then. Waited almost 2 hours and no one came. Window was down slightly and managed to use a friends fishing rod to pick up keys off front seat of car and bring them through window. Called to cancel service request. Spoke with a man this time. First he said someone had already called and cancelled the service request. I said I did not do that. Then he states the service man tried to call and got no answer so the service was cancelled. I explained to him my phone was locked INSIDE the car as i had told the first person I spoke with. Lastly he states the service man came but was unable to locate the car. I explained my wife and i had been standing beside the car almost 2 hours and NO ONE had ever arrived, passed by, or even circled the parking lot. The man at AAA never once said he was sorry for the inconvenience or that he would try to find out what happened. All he said was" Okay. I'll tell my boss." Never offered to have someone follow up and return a call explaining why we were treated this way.

20

Called for help at Mt. Orab Ohio Kroger store on May 5 2019 for 2 1/2 hours only to get repeated recorded message of- all circuits busy. I Lost 40.00 in spoiled food in back of my car while trying to get help from AAA. I want a refund of my premium and reimbursed for spoiled food. My husband had to drive 19 miles each way to help me get my car home.....this is NOT what I paid for.

20

On 5.3.19 at approximately 8:00PM a visitor to Cooper Health Care in Camden, NJ couldn’t start her vehicle. Triple AAA was called. The person who was sent here was extremely rude and really scared the employee. The AAA employee was being aggressive and was very rude. Please find out who this person is as he did not provide his name. I am amazed at the poor customer care provided by this AAA employee.

20

On May 1st we asked to speak to an insurance about getting Travel Transport Insurance at the Carson City, Nv. office. We are Premier Members and we were told to get on our computer to do this that no travel agents were available...although they were sitting right there. We could not find it on the computer so now it is May 3rd and we are on our 7th call without any results. We have 4 vehicles and our home insured through AAA. We are 25 year members and are so discouraged by this totally terrible service. If I could give you zero stars I would.
This is how a valued customer is treated? Or are we even valued? We are just getting a total runaround! Nobody seems to know what the hell to do!

20

Breakdown recovery on Tuesday 23.04.19 Re fitting of a new fan belt which was at hand already.
Unable to complete the job, accordingly the fan belt tensioner was broken.
Ordered and paid for a new one.
While the car was dealt privately, the mechanic changed the part that was recommended by the AA mechanic on sight.
Only later to found out that there was nothing wrong with the part except the AA mechanic could not replace the fan nelt.
Resulting for an extra expense which was unnecessary on my behalf considering that I'm only a pensioner and been a member or AA for a good number of years.
Hence I was out of my pocket for £75.
Thanks .

20

I had a car accident on April 3rd where I was not at fault. The other insurance was Progressive but I was forced to have my insurance AAA handle the situation while they were talking to everyone involved because there were multiple cars. Since then.....I have been treated like this in my fault an dI have to pay the price. The total loss adjustor has had my car and a AAA lot for almost two weeks and I have yet to hear anything and don't think you guys will pay for a rental much longer. SAd news is that the rental should not even be on me and you guys need to go after Progressive to get me more time. I am a single mom and I have to get to work.

No one follows through with anything and day by day goes by and I just wait to hear back!!! I am furious

40

I am going through my debit card being compromised. My debit card has been re-issued twice in a two week period, bank recommending police report and investigating out for identify thief. I was out of the state, however, I do check my email everyday. My payment was due on April 7, 2019 to be withdrawn from my debit card. The bank did not accept payment due to this issue and with all the accounts I have I did not remember that my auto insurance will be charged to my debit card. Every other company contacted me, informing me that payment did not go through, either by email or telephone voice messages.

However, you company just waited until the 10 days grace period to sent me an email letting me know that payment was not received, that if I did not make payment by certain date along with the late fee that my auto insurance would be cancel. I called spoke with a rep, manager and person above the manager (manager's manager). All that they focus on was that I had already had a late fee waived before. And that was another whole issue with your company rules and regulations. Not of my doing, but as the rep stated that last time that just how your system is set up.

I am very disappointed in your company especially with regards to your policy, rules, regulation to issues with identity thief. All other companies reach out to me regarding my payment not going through and I made arrangement to make sure payment was made in a timely manner with no interuption or late fees. But your company said they only try once to charge the payment do not send out a letter or email, until after the 10 days grace period. And they will send you a email and letter. I responded to email the same day sent. I have not received the letter.

In my point of view, I am going to facebook and blog to see the point of view of others, they is not a fair business practice. All companies, bank, merchants etc. do reach out or try to by emailing, texting, or calling customer/client in regards to payment not process! I do not see why I have to pay a late fee when your company did not even try to reach out or see what was happending. What if I was in the hospital or an accident. Do you think that I would be checking to see if an automatic payment went thru or not.

I will also continue to check if there is another way that your company could find a way to help those in situation like mines, And again all I heard was that they will not for any reason wavied a late fee but only once in the year. WOW!

If you can give me some guidance in changing or providing better results to circumstances like mine. Please advise. I will also contact the better business bureau. I should not be penalize for someone stealing my information.

Sincerely,
Zeli Irizarry

20

I tried submitting this complaint, but don't know if it went through. Today I went to the AAA office on Clairmont Road in San Diego. I wanted to get 2 tour books one for England and the other for Ireland. I was told there is now a charge for international books. The book for England had a sticker that said $15.95 and the one for Ireland said $19.95. I understand charging a small amount, but think that is expensive.
Thank you
Arlene Bartholomew
arlenebart@aol.com
917-494-2022

20

I used AAA on 4/4/19 to pickup my car and take it to a auto shop but when the tow truck driver delivered it he hit a poll and cause damage on the rear end on the passager side. I notified AAA on the next day after receiving a call from the shop that the tow truck driver did damage to my car. I was by the customer service rep that needed to contact the tow trucker company after a day of two of given the run around I call AAA which I was told they are looking into it and that it would take 2 or 3 business days. Today is Thursday and now I get told it will take7 -14 business days. I use AAA because it is to give me the security of being safe but that is not how I feel plus it has cause me to lose valuable time from my job to contact someone about getting my car fix. I did not hire the tow truck company. All I did was use my AAA service to get my car to a certain destination but along the way it was damage. Now I have to play chase to get my car fixed when I am not responsible. I just want my car fix so I can go about my life.

20

I am a AAA customer and I contacted AAA for a battery charge or towing on 4/6/19. What started out to be a beautiful day ended being the worst day ever waiting for 2/3 hours for tow service. AAA sent Palm Beach Finest Towing to assist and the man assigned was very, very rude and unprofessional. Upon arrival his mannerism and behavior was as though we were in another country. Not one word spoken to the three of us upon his arrival or his abrupt departure. This man drove up, (in this order) parked the tow truck, exited the truck, walked up to the van, took a front photo, walked around took another photo, went back to the tow truck and returned with a portable battery charger, connected the cable, entered the vehicle and tried to start the vehicle twice, when it wouldn't start he removes the charger points to his phone and said "jump". In the mist of our trying to communicate with him he again shows his phone and repeats "jump" never attempting to acknowledge or listen to our request for battery charge and or towing. He gets into his truck to leave and returns again with his phone pointing to a text and said "jump". This man was so out of touch with reality that when the owner of the vehicle tried to speak with him he again points to his phone and said "jump", backed off got into the tow truck and drove off. The incident was reported to AAA who had him return an hour later to tow the vehicle and upon his return his behavior was the same except it was more tensed that it was questionable if we should dismiss him and contact another towing company. We decided against this because it was now dark and late. This man damaged the vehicle with his aggressive handling of the tow and upon exiting the vehicle from the tow truck he rolled the vehicle from the truck with such speed that he almost hit the garage door. He walks up hands the key to the owner without one word and drives off at a high rate of speed leaving no written information. This was the most scariest I've experienced ever in all my years. Never use Palm Beach Finest Towing Company because clearly they are the worst towing company in Palm Beach County, Florida. I feel that AAA exposed me to a company that was rude and totally unprofessional. During this altercation if cause me not to say anything to this man because I had questions about his mental capacity in what I witnessed.

I realize that AAA contracts with different company but prior to entering into a contract you should check their reviews. Had I check I would have refused their services because all of the reviews cause one to question if they would want to put themselves in a situation with an individual who has not communicational skills. As your customer it is and should be your responsibility to not expose your customer to companies with negative reviews. AAA is partly responsible for the damages to my family vehicle. In all honesty I vented to your office of my frustration with this company but I was too afraid to say anything to this man. It was just that bad.

20

My daughter had a flat tire in Orange County California last week. The tow truck driver had difficulty with his compressor when installing the donut spare. She had a flat on the spare within 10 minutes. She called AAA again and was sitting on the freeway from 1:45 am to 3:30 am. The CSR told her that someone would be there within 20 min, 10 min. etc etc and no one came until about 3:30 am. She was sitting on the freeway, with no shoulder and the CSR kept putting her off. At one point the CSR hung up on her. I called about 3: am and they had no record of the 2nd call. A supervisor got involved and said that there was no record of the second service being put in.I called the next day to make a formal complaint and have not had any response. I paid $460 to have her towed home. This never should have happened with the spare. It was installed with too much air or it would not have gone flat. Also, the tow truck driver did not give me a receipt for the tow service and said that it would be mailed. This has NEVER happened where I was not given a receipt from A AAA tow truck driver. I am making a claim for the second for the service and the spare tire.

20

I am a former member of AAA. I received a promotion via mail to rejoin with the code 52YR. I called this morning and spoke with a representative that stated I could renew and upgrade for $95.50 for Plus and Premier $127. I called back later to make the payment and was informed the promotion would not apply to me and that the mailing goes out to everyone. I called back later and spoke with Today (that is his name) and he stated I could reinstate my membership but the cost would be $152 with him for the premier membership. The inconsistencies I experienced today is the reason I will NOT be renewing my membership. Policies should be consistent across the board regardless of how many times a person calls and who they speak with. The customer service experience I had today was poor.

20

On Sunday March 24, 2019 my wife was headed to Orlando, Florida from Ocala, Florida and traveling south on the Florida Turn Pike when she encountered car trouble . She pulled over on the right side of the Turn Pike as close to the safest place possible. However it was about 6:45 PM and getting dark. She called AAA road service and advised them where she was and since she was on the Turn Pike it was deemed an emergency road Service. My wife called for Road Service about 6:45 PM and advised the agent that she was at Mile Marker 176 just past exit 278 with Flasher lights on. The agent said some one would be out in about an hour. By that time I ,Donald Orr arrived to assist my wife and we waited over an hour and called back to check on when the wrecker would be there and another agent took the call and we had to give the information all over again,the agent stating that the last one didn't place the order that it was shift change and no one called for a wrecker. So we stared all over again and waited another hour and half, yet no one came. AFTER FIVE HOURS speaking with FIVE agents Threatening to call 911 FHP for assistance ,the last person we called contacted a wrecker service from Sorrento, Florida and he arrived after midnight and picked up the vehicle. I have been a member of AAA since 2001. My membership number is 429-014-164047190-3. We both are diabetics and I am a heart patient No one should ever have to go through something like this.

20

On Sunday March 24, 2019 my wife was headed to Orlando, Florida from Ocala, Florida and traveling south on the Florida Turn Pike when she encountered car trouble . She pulled over on the right side of the Turn Pike as close to the safest place possible. However it was about 6:45 PM and getting dark. She called AAA road service and advised them where she was and since she was on the Turn Pike it was deemed an emergency road Service. My wife called for Road Service about 6:45 PM and advised the agent that she was at Mile Marker 176 just past exit 278 with Flasher lights on. The agent said some one would be out in about an hour. By that time I ,Donald Orr arrived to assist my wife and we waited over an hour and called back to check on when the wrecker would be there and another agent took the call and we had to give the information all over again,the agent stating that the last one didn't place the order that it was shift change and no one called for a wrecker. So we stared all over again and waited another hour and half, yet no one came. AFTER FIVE HOURS speaking with FIVE agents Threatening to call 911 FHP for assistance ,the last person we called contacted a wrecker service from Sorrento, Florida and he arrived after midnight and picked up the vehicle. I have been a member of AAA since 2001. My membership number is 429-014-164047190-3. We both are diabetics and I am a heart patient No one should ever have to go through something like this.

20

On several different visits to your Los Banos Ca office I have always gotten the feeling of Discrimination. While there was always 3-4 employees there, my wait has always been 40 minutes to an hour. This store has No Customer Service outside of waiting your turn. Staff just sitting around talking on their cell phone while there are members waiting. Today, I went in to pay my bill and was totally ignored by an agent sitting at his desk right in front of me talking on his cell phone. After 30 minutes of being walked passed by your staff I had had enough. I like being a AAA Member, but being treated in this manner is what I don't like.

20

I think it's just a joke how AAA take's advantage of customers like myself who has been with your company for "48" years. Every year YOU raise the price of Insurance. My Husband and myself have a perfect drivers record. We have a high credit score. No Claims, No accidents. Also had Homeowners and Life Insurance.

We drive a 2017 Escape Full coverage. A 2003 focus PLPD. and A 1992 capri storage.,,,,,,,,, YOUR PRICE 5,000 plus a year. JUST FOR THE CARS. How do you expect people to pay that??? Oh I know I wont get my heart or bp medicine so I can have car insurance. Something is wrong here.

After 48 years I picked up the phone and found a BETTER COVERAGE on Both HOME AND CARS AND SAVED OVER 1,000! People have told me for years that AAA rip people off but I failed to listen. I have now become wiser and will pass this NEW insurance Company to everyone I know that for some reason may still have AAA. Thanks for Nothing. My guess is the little guys will be moving up the ladder and AAA will Hopefully be gone. Good Job! GOOD BYE!

20

On 3/9/19 my son call Jerrill Leon placed a call for road side assistance around 10:00 am and the driver get to my address 133 Sheline Drive, Havana, FL 4 hours later. He was totally incompetent. He said he could not find the address and when he got in the neighborhood he rode past my house twice, after me giving him directions, I yelled to no avail. He called approx. 5 to 6 times saying he was in Havana and would be there shortly. I have had some unpleasant experiences with AAA tow service before, they stole my battery out of my car and when it put me down I found it was not the battery I purchased. I am not happy with the level of service I have been receiving from AAA and I will cut ties after the period is up. I had to take the driver to Cairo, Georgia so that the vehicle would arrive to its destination. I lost time money and gas I was disappointed and frustrated by the lack of service provided. Currently, I am a plus member 4290141301116201 and I am totally unsatisfied with your service delivery. In September, do not send me or bill me for renewal, I am done. Poor service, poor quality and unreliable equals incompetenance.at the highest level.

20

for the 1st time in 5yrs aaa didnt ask my permission to renew my membership, not happy, 5 calls 3 1/2 hrs on hold horrible cust serv, no one can seem to be able to take me off auto-renew, very unhappy

20

On October 2018 our Toyota Tundra Truck had to be towed due to a Starter problem. We called AAA for towing. Due to tidal flooding the driver said he was unable to tow our vehicle to the garage and returned it to where he picked it up. He also stated while towing he heard a loud bang. He stopped inspected the truck and walked down the road but did not see anything. He said he would come back and tow it when the flooding subsided. When we went to check on our vehicle it was still in the parking lot from which he towed it, but the trifold cargo cover(tonneau) was missing and there was damage to the truck where it had been attached. This explains the loud bang. AAA was called again and we informed them that the truck had been returned to where it was picked it up, with the cargo cover missing and damage to the vehicle. After many apologies from AAA and many discussions each time being told someone would get back to us in 5 - 10 days. This has been since October 2018. Since then an adjuster called, asked if we had receipts, and offered half the price to replace it due to depreciation. I have been a member of AAA for twenty years and now realize my only recourse to recoup our loss and damages will be small claims court. (Thank you very much) I'm so disappointed in AAA and how they are not the trustworthy organization they project themselves to be.

20

this is about the driver for ALPINE TOWING HE WAS ABUSIVE OBNOXIUS RUDE THIS HAPPENED AT MY HOME 696 VILLAGE BLVD#16 INCLINE NV. PLUS HE NEVER EVEN TRIED TO GET MY TRUCK OUT HE SAID IF HE TRIED IT WOULD SHATTER HIS WINDSHIELD REALLY!!!I I HAVE NEVER HAD APROBLEM WITH AAA BEFORE THIS GUY SHOULD NOT BE ON THE ROAD FULLSTOP. HERE IS MY MEMBERSHIP #429005097772611 PLEASE LET ME KNOW IF THIS CAN BE RESOLVED PS MY TRUCK IS STILL STUCK!!!!! THANK YOU BRIAN LEDDY

40

On 2-15-19 I placed an order for roadside assistance at 3:15pm. I shortly got a call back from AAA that the original tow co. wasn't going to be able to make it and she would call me back with a new co. I got the call a few minutes later and was told the wait was going to be 60 min. After checking my phone for update, which weren't any, I placed a call back to AAA at 4:38 pm to find out where the driver was. I was told the driver needed more time. Right after that call, I received an update that said the tow co. would be arriving at 5:53. Next another update 5:59, then another update for 6:36 which is when the driver showed up. I have never had to wait for over 3hrs 15 min.for service. Also, the night before we needed a jump start on our car and ended up waiting for over an hour. It is rare for us to complain about AAA's service unfortunately, we were very unhappy for the long wait. We have been customers for a long time and I wanted to bring this to your attention because of the unsatisfactory wait time and to let you become aware of this situation.
Thank you,
Barry and Maureena Graham
Membership #429 014 662944911 9
4275 Hartville Ave, Cocoa Fl. 32926

20

I’ve been a member of AAA for over three years I never had a problem till this year I got a home insurance membership and a car insurance my insurance for my car expired on January 1 I believe and I talk to agent I paid full for six month month and a half later I’m receiving emails and phone calls telling me that my insurance is going to expire on March 1 And I was trying to explain to an agent or assistant Bob Fisher or something he’s assistant of Todd Bridges ask him to send me a bill so I can see what I paid he didn’t want to talk to me he told me that he cannot send me a bill I need to pay over the phone I don’t understand if I already paid something on full on January you calling me a month and a half later tell me that you made a mistake or something it seems something fishy and unfair to me Thank you

20

I have been a AAA member for years. I have never had any reason to complain until now. On 1/13/2019 at 4:00pm I called for service. I had a flat tire and was stranded on interstate 95 in the middle of the Thames river bridge in Groton Ct. I told the operator I was in a dangerous place and needed immediate assistance. I was told someone would be there in approximately 2 hours. I explained again that I was in a bad place. I was told someone would be there as soon as they could and to wait. After a half hour or so a Connecticut State trooper arrived and had me drive to the end of the bridge to the center medium and wait there. He and other officers waited with me on and off for several hours. After all was said and done I waited in the center medium of I 95 over four and a half hours for a tow truck. During this time they (AAA) would call and tell me the driver they called refused to come and someone else would be there soon. They did this twice. The driver that did tow me was Bill from Bills roadside service. He called and told me what he was doing and how long it would take and he would get to me as soon as he could. He was polite and treated me well and even brought me home. I have used your services in the past and have never waited more than an hour and a half for service. This was an awful experience and I thought I should at least write to let you know what had happened to me so it may be corrected in the future.

20

My wife's car wouldn't start called for AAA help. Was refused because was told to cold to send out help. Yet a major car dealer in Sioux Falls is sending out there ppl to help others in need for free. I pay for your service. Why should I continue your services.?

20

Twice I've cancelled after no one showed up, waited over 2hrs. One time for a tow another for a flat tire. Been waiting an hour now for a tow. Representatives never call back to see if the service have shown. Tow companies seem to forget you or they call saying they can't find your address. Took my membership money and do not give the service promised.

20

I AM A AAA MEMBER BUT I USED TO HAVE AUTO INSURANCE FROM KEMP ER..BUT. ONE OF THE AAA BROKER CONTACT ME TO SEE IF I WANTED TO LOWER MY AUTO INSURANCE THE BROKER NAME IS LATEFA SHE ASSURED ME THAT IF I SWITCHED OVER TO AAA THAT SHE WOULD MAKE SURE THAT KEMPER WOULD NOT CHARGE ME ANY EXTRA MONEY SINCE THEY WERE ASSOCIATED BUT EVERY SENSE I AGREED TO SWITCH FROM KEMPER TO AAA KEMPER HAS BEEN SENDING ME LETTERS SAYING THAT I OWE THEM A BALANCE. I HAVE TRIED TO CONTACT MY BROKER LATEFA OVER 100000 TIMES BUT SHE WILL NOT RESPOND TO ANY OF MY CALLS HER NUMBER(213)741-4234 I ALSO CALL HER MANAGER AS WELL BUT NO RESPOND

THANKS SO MUCH
SHEARON TUGWELL (323)754-5433

20

I wish I could give them a negative rating. Have been a member of AAA for 26 years. I pay for my wife's membership since 2001 and my daughter's membership for many years. Called for a tow because my check engine light was blinking, car was shaking violently and there was a burning smell. THEY REFUSED TO TOW MY CAR! They said it had to be disabled. So I had to keep driving it until I was totally dead?

Called Travelers roadside assistance and they had no trouble sending someone out.

So tomorrow GUESS what I will be doing. Calling to cancel three memberships.

20

I called our local repair shop (Skinner Sales) to have them send a AAA service vehicle to jump my car as it has been so cold, by battery died. I was told I needed to contact AAA directly and have them send help. So, I called 1-800-222-4357and waited on the phone for 43 minutes until a live operator came on. I gave the person my AAA Premier card number (My wife and I both are Premier members) and told her of my problem. She told me it wasn't her department as she was in NJ and would transfer me. Before I could get a word in, she "transferred" me and the phone hung up. Perhaps an accident, IDK. So I called back a second time and after another 45-50 min wait was hung up on again. So, I called again and used the auto call back feature. After waiting almost an hour and a half I called my neighbor and payed him to jump my car. As I was walking in the house, my phone was ringing and it was AAA calling me back. This IS NOT acceptable!!!! I wasted an entire morning trying to get my car jumped only to be hung up on and NOT receive service that I pay for. The sad part is Skinner Sales had a person sitting at the shop waiting for calls. Perhaps it's time to switch to State Farm or another company to get what I am paying for. Glad this happened before my membership is up for renewal.

On a side note, I am a Fireman here in Herkimer County and I know that the Utica Office (Call center) for AAA closed and our calls are being rerouted. C'mon AAA, take care of your customers as I know I am not the only one today that is having an issue getting help in my area. NOT a good advertisement for new members or to keep existing ones.

20

I purchased a vacation in September of 2018 and was turned around on the plane after landing in Cancun, Mexico. My friend and I both never got to use the vacation. I have submitted numerous emails, evidence supporting my refund and you still wont refund me. I am planning on filing a small claims suit against your company if I don't receive my refund after almost four months. I have already picked up the court papers.

20

My complaint in not with AAA per say but with who they called . We called for my daughter while out of state she was broke down needed insulin and told them we sent her a copy of card they were fine with this . But when Rescue Rangers showed up the driver did everything he could to get out of it .he wasted more trying not to do the job and left her stranded on the side of the road stranded and nearly in a medical emergency .

20

12/27/18 called for road service ( flat tire) for my 2007 Pontiac G6. Tony's towing arrived W/N 30 min. Driver informed me he could not remove the tire, as it needed a special tool. He informed me I needed a flat bed for a tow. I took the driver at his word. Called next morning for tow & same company respond w/n 30 min. Towed my car to 76 station in Bonita Ca. When picking up my vehicle, I asked about special tool to remove tire. Was told ( no special tool ) needed. I was charged $30.00 for removing the flat tire and replaced w/spare. Was given discount by manager. Total cost ( $27.00)
I took my vehicle to discount tire. There I purchased a new tire and inquired about this special tool again. Was told by the
salesman no special tool needed for this. I have this written on the invoice I received from the mechanic to replaced the tire as well. I feel AAA owes me a refund of $27.00. I have been a member of AAA for sixteen years. I am very handicapped and disabled with terminal illness. I am totally disappointed how this situation was dealt with. I have all my
invoices and can prove my bad experience with AAA & Tony's towing. Juanita Farrell 619 755 5239

20

Bad service just because I don’t speak ferfect english. Almost got flat tire and need to fill with nitrogen and I am not from that area. Call AAA .. he said don’t have it and rejected to help by saying “can’t help” you need to google yourself until I said the reason my husband and I buy AAA member so you can help us if we have a problem.
He sent tow truck and I followed him to the tire store that said have nitrogen about 10 miles. And they don’t have it and the tow truck just left me there because allow 1 drive.
How nice .. AAA.
Happened 12/28’18 called AAA around 3 pm wait for 1hr. My car is white 2006 Honda Accord.
Hope you have a better service no matter who we are and we can get what we pay for.

100

Yesterday December 28’18 around 3 pm I called AAA. I spoke with the operator (he) that My 2006 white Honda Accord almost got flat tire that need nitrogen fill.
He said, we don’t have nitrogen, you just need to google yourself to find the tire store who have it. I said I am not from this are (plant city, Fl) beside worried about my tire will be flat soon and the reason my husband and I buy a member of AAA so you can help if we have a problem. Then he said ok he will send the tow truck and called the tire store who has nitrogen. 4 pm tow truck came and I followed him about 10 miles and when I got there they said they don’t have it. The tow truck said the AAA just alllow him 1 drive and he just left me there and I have to found myself.
Just because I have a broken English the AAA gave me that bad service?

20

During and Ice/Snow storm, I called customer services 3 times, and I have spoken to 2 managers who would research my situation. I have been w/AAA for many, many years and never really used my account. I needed towed out of a mutual property as I slide off ice driveway into a mutual yard. I was told by 3 different reps , I could be pulled out,.. No one said it would cost $165.00 I believe, I was taken advantage of. People call for gas, jump batteries etc on their own property and I was charged this outlandish amount and told 3 plus one manager different story. The last Associate absolutely TOLD me there would be no charge I am a GOLD member. I would like to be reimbursed as I was fully taken advantage of and NOT told accurate information. my cell number is 336-905-1060. To date No manager has called me back after her investigation.

20

On 8/18/2018 I submitted transcripts for my children for the good student discount at the Rancho Cucamonga office. On 10/24/18 I called to follow up on the status of the good student discount, I spoke to Carter Lamont who said that they could not find the documentation, so I e-mailed him the transcripts. I followed up 11/12/18, and spoke to Joshua Duarte, and e-mailed him the transcripts, still no action. Called again on 12/1/18, spoke to Griselda Ruiz who assured me if I e-mail the transcripts that she will make sure discount is applied, and still nothing happened. Called again on 12/8/18, spoke to Cindy who said that she would leave Griselda a message and that she will call me back the following Monday for updates. I did not receive any call back, and last I check, the good student discount still has not been applied. I am really disappointed with AAA's customer service. I am a long time member and this is the first time having encounter this much problem for something so simple.

Kendrick Ong
9097756146

20

Left me stranded twice, no show, twice.

20

My daughter had an emergency and needed to use her AAA service. AAA came to the scene and was unable to retrieve her car from a parking garage, so we were told by the serviceman and a customer service rep that we would have to call around and find another company to come out and then submit the bill for reimbursement. The serviceman, in my opinion, spent very little time trying to obtain the vehicle, we spent two hours waiting for him to come out only to be told that we needed to call someone else. We found a company who came out and retrieved the vehicle and charged us $485. I submitted the original bill and the reimbursement form to AAA. I never heard anything so I called several times until eventually a lady named Linda called and said my check was on the way. I received a check for $29 with no explanation. I again started calling Linda repeatedly for an explanation. I received 1 phone call where she stated she would resubmit my info.. I have yet to hear anything back from her or anyone else from Triple A. This is the absolute worst customer service I have received. I would give them zero stars if I could .

20

In May 2018, my husband applied for an AAA membership by mail, under the assumption that the application included both of us. In July 2018, I
called AAA to inquire about a membership card for me and was told that I was not a member and had to pay $35 to be enrolled. This charge was
immediately paid by credit card.
Following that conversation, I reviewed the AAA literature we had and noted that at the time of registration, my husband had the opportunity to enroll
me for $15. Obviously, he overlooked that and thought he had registered both of us.
I have requested by telephone and by letter to AAA (GARDEN CITY, NY) for a refund of the overpayment of $20.00...but, the courtesy of a response has never been received, which does not speak very well for customer relationship.
In view of the above, please give consideration to issuing the refund of $20.00 to me. My mailing address is: 1404 Half Moon Bay Drive,
Croton-on-Hudson, NY 10520.
Thank you.

20

Hello im very dissatisfied and upset that my claim Adjuster who can not waive my deductible when the incident was 100% not my fault and the only reason she can not waive it due to unable to get in contact with owner of car or driver who from the start were very un helpfull and now im stuck paying for something I did not have fault, very poor service and can believe an insurance like this can not waive a fee that they can easily do just because they feel that they will not be able to collect the money from the parties who are responsible.. I will like someone who can assist with this matter or ill be happy to proceed with legal action and contact the BBB thank you.

20

If there was a 0 start that's what they would get.

20

first time in 20 years I contact AAA, I need a flatbed to tow my car I waited an hour and a half and never showed up two and a half hours they show a tow truck on a flat unbelievable time to cancel

20

I recently called for tow from my house to garage for repair.small hole in radiator and was quoted an amount that was much,much higher than the original quote.my decision then was tp tow the car to my home amd repair my self.
I was refused a tow,and a person that was supposed to be a member of management suggested i was looking for a free ride home rejected the tow.I immediately went to local office to cancel my policy and ask for a refund which i have received.lwanted someone else to take look at this before i join another company

429014631448590 7
Louis amabile

20

Ordered AAA, and then decided to cancel it (I decided to receive this service through my insurance) within 5 minutes. The funds were immediately withdrawn from my account.

First they lied and stated that I had received services (within the five minutes, to prevent a refund), and we had to prove that it was not true. Next they (AAA) stated that it would take 5-7 days to receive the refund. When I did not receive the refund within that time frame, We were then informed that it would take 10 business days to receive the refund. When I did not receive the refund within that time period, we were then informed that it takes up to 14 "business days".

It took AAA "2 seconds" to remove the funds from my account, but they are "very slow" when it comes to returning your refund. The "14 business days" will be up shortly, and hopefully my refund will be returned to my account.

20

Parking lot at McDonald's at 5:30 am 10.22.2018, by employees to mcdonalds, aloha waste truck picking up garbage. Blocked me in and parked badly with a rearview backup camera and caused accident. Have pictures. My adjuster Alexander Morales is making me guilty, and am not. McDonald's customers safety comes first.

20

On 11/16/18 at about 6:30 A.M. I struck a deer with my pickup truck and it was not operable. At 6:39 I called AAA for assistance and after 20 an operator answered and I gave her the information on my location and the damages. I also told her I was blocking one lane of a 2 way state highway. She stated that a tow would be about 30-35 minutes. About an hour later another operator called me and wanted to verify my truck info. He had it all wrong and I corrected it. He said a tow would be here in an hour 9:03. At about 10:18 a truck did arrive. A few minutes later a second truck arrived. I sat there knowing there was a triple a service only 10 miles away and when I tried to tell your operators this they told me they had to use the trucks that were 50 miles away. I waited 3 1/2 hours blocking the driving lane of a state highway, in a snow storm waiting for a tow. This is not acceptable and I could have called a tow myself and been out of there in 20 minutes. Nicholas Bocharski

20

Attention: CEO John Boyle
Event Occurred on Thursday November 1st @ 5:30 p.m. My husband (Darrell) requested a tow truck, because the weld on his hitch had come loose and he was unable to tow his cart. [A little bit of history – a few years ago, our van broke down and we were unable to get our cart towed home, only the van. We were told it was because we did not have RV coverage. So, to remedy that, I signed up for RV coverage.] Originally, my husband was told that it would be between 2 to 3 hours before he would get any assistance. After waiting, he called back, and they told him that we would have to pay for the towing, because our hot dog cart did not qualify as an RV. At that point I called and talked to a supervisor (Jonathon) who, after hearing all the details said he would talk to dispatch and get back with me. He called back and told me that they would handle the cost this one time as long as it could fit on a standard size flat bed, which I told him it could. He told me that the tow truck would be there to pick him up at 8:18 p.m. The tow truck didn’t arrive, so my husband called back, and they said they wouldn’t be picking him up because it was not covered by AAA. I then called back, and talked to another supervisor, because apparently I am not allowed to ask for last names, and they couldn’t connect me with the original supervisor I had spoken to. A complaint was filed and we requested a phone call back within 24 hours. I have yet to hear from anyone. We ended up getting a neighbor to tow our cart home. Unfortunately he didn’t have the right size of ball mount, so we had to go to multiple stores to find the right size. We paid our neighbor $60.00 and finally got the cart home at 11:00 p.m. I am extremely disappointed – I have been a member for 16 years, and I feel completely disregarded and disrespected. I want every dime I ever paid for the RV coverage, and I want to be reimbursed for the expenses incurred.
Sincerely,
Sylvi Alexander
Member # 620 004 566517720 0

20

I have had AAA for my car, house and tow for years. House burnt down August 1st along with all ID’s so when I called for a tow and didn’t have a card or ID, I was told too bad. They would make an exception and tow 5 miles. This is rediculace. Rude customer service. Lane 505962 was the worst. I have a AAA claim for the burnt down house, what more proof do they need. Anyone at AAA want to make this right?

20

on oct 18th I called aaa at 8pm it took 5 hours for service to come I gladly accepted aaa as my service for emergency road side this is crazy the lady call me about 9 telling me it would be a half an hour when service came it was a man in a van for jump starts or gas --I clearly stated when I made the call the car needed towing ---after approx. another hour I call back and the lady tell me that the company only had one truck driver and it would not get to me until 1148pm I said ms so you are telling me that in all of Atlanta Georgia you only work with one towing company this is the worst service a customer could ever have I feel like I should be compensated in some way --as far as allowing me to get another tow without this one counting against me no my agreement ends in January and I still have 7 tows left ----this needs to be addressed this is not right ..if something can be done I would be happy --I am reconsidering renewing my contract in January I have been a member since 2013

20

I am a AAA Premier member with added motorcycle coverage. On Fri 10/12/18 I called at 5:13pm to get my motorcycle towed. I was quoted 60 mins wait time.At 5:48pm(35 mins into my 60 min wait time)I was called & told,"it'll be a little while longer,they didn't have a truck available."I was EXPECTING this,as last year when I called from the side of interstate 95, I was told it was a priority safety issue and they would be there in 20 mins..they were over 2 hours late! And the person that showed up had NEVER towed a motorcycle before! So when the dispatcher called me to apologize,I was upset but not at all surprised. Then at 6:25pm he called me back to say it would be another 60-90 mins!! I explained this was unacceptable and was brushed off being told there was nothing they could do as they didn't have a truck available..THIS IS AAA,NOT SOME SMALL TOW COMPANY! HOW CAN THEY NOT HAVE TRUCKS AVAILABLE?!?! When the 90 mins was up I called at 7:57pm to ask where they were. I AM LIVID AT THIS POINT and made "Tracy" at the Utica call center aware of what has been happening over the last 3 hours I was waiting on the side of the road. I asked for a supervisor and was put on hold. Conveniently,the dispatcher called me while I was holding for the supervisor to let me know the truck would be there in 20 mins.(8:17) I then switched back to "cust.service" and was told the supervisor "Tammy" was unavailable. When I explained that was unacceptable,and req her last name,the service rep "Tracy" rudely and spitefully told me,"thats all the info you're gonna get from me" and then put be back on hold! I continued to hold and at 8:22pm I was called yet again by the dispatcher to let me know the truck was "almost there"..I then switched back to holding for the supervisor( NO ONE EVER PICKED UP THE LINE AFTER THAT) when the truck FINALLY showed up at 8:53(3 hours and 40 mins after my initial call) they apologized profusely of course.After I explained they were SHOCKED &one added,"thats unacceptable,file a complaint"

20

Two Complaints

* Received Bill from AAA Auto Insurance approximately 21/2 months ago stating they had been overcharging us and would be
Sending us a refund for the difference.,, have yet to receive anything.

* My Husband and I took a road trip July 3rd in our 2013 Tahoe LTZ ~ while driving on I-20 East it began to storm. My husband got into the right lane and slowed to 45 mph, a few moments later we felt the Tahoe raise up and we started to spin. We finally came to a stop when the car slammed intor the center brick wall. Tahoe was still drivable - just not very attractive. Called AAA to inform them it then took 2 weeks to have an appraiser come look at it. 1st estimate was 10k then approximately 2 1/2 weeks later AAA calls to inform us the rate has gone up to 15k. Another 3 weeks go by AAA calls ag ain and said “we’re sorry but your Tahoe is totaled - this just didn’t sit well with us, and after posting our story on Facebook the feedback received was the same. So here we sit ~ AAA only will give us 28k for our vehicle and we owe 31k. So help me understand ~ the bank gets paid for the 21/2 Years we paid for it plus the trade in (the 2004 Tahoe 5k) and an additional 28k from our Insurance Company...The Insurance Company gets to write this off as a loss plus they get to sell the vehicle and recoup their money... So where does that leave us: NO CAR, coming up with 3 - 4 k to satisfy bank note... Now I suppose to some this seems fair, but to us, not so much as I am Disabled and don’t happen to have a money tree in my back yard... We thought going with AAA insurance and paying a little bit was a good idea turns out, it was a very costly mistake. I wouldn’t recommend AAA to anyone!!!

20

Worst Company Ever, Took 2 weeks for Appraisal. Was told 10 k to fix then 15 k to fix - 2 wks go by sorry your Tahoe LTZ is totaled. Sounds fishy to us. Drove perfectly fine for 2 wks while awaiting appraisal. No one to complain to. Insurance company only wants to give us 28k. We owe 31k still. And now nothing to drive... what are they good for? Accident unfortunately was due to hydroplaning and hitting center concrete wall going 40 mph on I20 July 3rd.

20

I called to cancel the roadside assistance after 18 years. I could not believe how rude I was told that I would not receive any form refund. I was never notified that I had to cancel before it billed for the year! This organization absolutely does not care anything about customer service.

20

Called to register AAA Protect my ID. Spent 14 minutes on the phone giving all my personal and private information as required. Asked to hold for a brief minute and when AAA came back to phone, said "computer failed and I tried to refresh it but couldn't." The brief minute was 5 and now my personal info is floating somewhere in the cloud and I still don't have Protect my ID as I hung up at that point.

20

I called AAA this morning to have my car towed to JC Lewis ford here in Savannah georgia for repaires. A Towing Company Named Jasper wrecker Service was called by AAA for this job. AAA told me that after figuring the milage it will cost 82.20$. Well six hours later a wrecker showed up but not jasper. It was a wrecker service called parker wrecker service from out atlanta georgia that drove 240 miles to pick up my car?????? the charge was 110.00$. The driver called us over and over'' saying he did not no why they gave him this order. well i smell a scam here'' and AAA set it up.

20

Very incompetent customer service reps who give out contradicting information The guy who sold me the memebrship with buy one get one free failed to tell me that the free memebrship can only be placed under someone in your household and said i can put any one on the free membership. Not so..wouldnt have bought it if that was the case..misleading info

20

I called AAA in May 2018 and a tow truck driver arrived and said I needed a flatbed tow truck driver to tow my car. When the flatbed tow truck driver arrived he said that I didn't speak english and kept cursing at me. He said I don't give a F as he was doing a bad job of getting my car onto the tow truck. He spent the whole time trying to intimidate me. I don't know the name of the flatbed tow truck driver. I was wondering if any action would be taken against him.

20

It took 35 minutes for AAA to answer phone for road help. I had a flat no spare my wife did not have her O2 with her,if the service can’t be improved I don’t need AAA any more be a member since 1998.There are other services out that will answer phone in a timely manner. On the positive side Coles towing service was beyond outstanding they put my wife in there wrecker with a/c to help her breath. Both of the men are to be commended for a job well done.If I was there boss i would give both of them a raise for they are lucky to have such respectful people working for them.

20

I was rear ended and didn't get the other drivers name. si I have to pay $550. according to the letter of our agreement I am responsible for the deductible. but because I a 50 year member,, haven't had a claim in years, also have my house unsurance with aaa, and pay for 2 cars, and 4 memberships I felt I would receive some considerations. If my loyalty is not rewarded why don't I shop for a cheaper insurance. I am obligated to remain with aaa until February. I hope you give me some consideration.

20

I called in 3 times first 2 calls my calls mysteriously dropped and nobody called me back. . My family and I had a blowout 36 miles from our home. Oklahoma City OKlahoma today June 28 2018, around 3pm hotter than hell, car had no air conditioner and we had our 2 year old with us. After I finally got to file a full report I was lied to about how long the tow truck would be, What really pisses me off is being lied to. I was told and have a text message saying that the tow truck driver would be there at 348 pm so when it was that time I called in as was told that the driver was busy he would call whenever he could get to us. Now we paid good money for this dam membership and I get treated like garbage, someone needs to give me a refund and look at those calls today. I was only worried about my 2 year old and you guys acted like oh well no big deal my number is 405 695-3916 call me and i will give you my worthless membership number. Thanks alot

20

I called because car wouldn't start..Stated what the car error system read 'battery.... 'technician came out seen error.. I asked is he going to test the whole system he stated yes..he jumped the battery... . He stated nothing was wrong with the battery.. I asked him so why wouldn't the car start..he stated he didn't know.. I informed him I was getting on the highway to drive 5 hours how do I know when I pull into the rest stop the car will start again.. He said ma'am there is nothing wrong with your battery.. Since I was going on the highway came to dealership to be safe cause something made it not start.. . BAD BATTERY Cells.. Really.. 85 dollars to tell me that when I have paid for AAA since 2004..very disappointed

20

On 12/24/17 AAA towed my car from Reno to Emigrant Gap. Driver stated he was a 28 yr macanhic, he could fix my car for $80 wheel bearing. After several months of snow. AAA was able to tow it to the address he gave me to his shop. We agreed on all 4 wheel bearings ,pads,rotors,and calipers if needed for 150 per side for total of 600. Spark plugs (tune up) air filter . 150 . 750 total
He called and said I needed a.IAC it would cost me another 150 to install. And an oil pan gasket cause it was leaking I told him it was the hose not the pan. He insisted it was gasket. 150 since the motor needed to be lifted to do it. 1150. Labor only I spent 850 parts I wheel bearings ordered were wrong ones so 2 calipers and bearing oil cost another 295 then he said it needed a master cylinder another 120 parts and 100 labor his total owed was 1795. He sent it to brake plus cause he couldn't get brakes to bleed they wanted another 537 . I had car towed home. Oil pan was not done . Spark plugs weren't done ,air filter was done, the brakes front pads had no hardware and pads were upside down. I wanted used parts returned he sent pic of his truck of used parts. My car at this point is inoperable. I took auto shop and can do the work, but as getting older don't have the muscle strength. Bad faith is his intent he though i had money and stupid to take advantage of me. He doesn't have a shop he worked out of his house .. He texted my daughter to date, He is married . He needs to be drug tested cause his actions and lack of ability to complete quality work. Care for welfare of my life convinced me to file this complaint. 5308478014 cell
4290056025139935 member

20

I bought a battery from AAA and it was under warranty for 3 years. The battery has recently failed and will no longer start my truck. I call AAA for replacement service because there was still a year or so left on the warranty. The ERS rep agreed that it was under warranty and told me someone would be out to replavce my battery. The service tech arrived promptly but told me that he could not replace my battery because I had taken it out of my truck. He said sorry and left. I had been a customer for almost 10 yrs and had the highest level membership with three people on my account. But none of that mattered because a lazy employee decided to show that AAA has no spine and will not stand behind there warranty for a $120 battery. And now after AAA will not communicate with me for some reason (no spine) I filed a complaint with the Attorney Generals office for Consumer Complaints. Well no response to them either. Whats a matter AAA cat got your tongue or oh yeah I forgot, no spine. The poorest example of customer service to a once loyal customer ever. Please dont be a victim like I was to AAA. You will find yourself stranded someday and no one at AAA will care.

20

Called for road side essence and it was 2 hours later and vechaile had not been picked up.I call tow truck service and canceled call.

20

Just request a service, when I went outside the truck driver started screaming at me saying he was waiting outside for 20 minutes. He was so loud and cursing that my neighbors came outside to see what was happening.
How can AAA have a person like that work for the company?
Soon AAA called me to see the driver had arrived I went outside.
I scared for my life. He was so rude , banging all his tools and cursing.
I will cancel my membership. I never went so mistreated in my life.
Reference number #47920

20

On 9-18-2017 someone at 1000 AAA Dr. Heathrow,Fla signed for a return receipt letter.In that letter was a complaint that your AAA service garage in Norfolk,Va.over charged me $204.95 for a front wheel bearing repair that did not last as long as the warranty stated. No one has ever responded to me. I am trying one more time if no response I shall address this grievance with the Federal Trade Comm. and the BBB. I still have the paperwork from your service garage and the garage used at home to replace the wheel bearing again for $204.95 less than AAA garage pricing. I am a 78 year old that has maintained membership in AAA for 31 years and am greatly disappointed in the service. Your promises of great service to travelers is less than accurate.

20

All that you cared to take care of with this complaint was to pay for the tow coverage that I finally sourced myself. That is not good enough in my opinion and I am asking for someone who cares about your CUSTOMERS to help me with this unsettled claim. I realize that you do not care, but I sent a letter to Mr. Marshall Doney today asking for his assistance since he obviously has no employees that know anything about customer service. Please read my story below. thank you, Steve Davis 812-639-2044
We are writing to you regarding a very bad experience that we had with AAA on Nov. 8 of 2017. My wife and Iwere traveling to Pittsburgh PA from our home in Huntingburg, IN. Approximately 22 miles north of Louisville, KY between mile markers 23 and 24 on Interstate 71, we encountered a pot hole in the right lane of the northbound lane, and it ruined both tires on the passenger side of the car. The car is a 2014 Buick Verano, with approximately 23,000 miles on it. Time: approx. 3:00PM (EST).
We called AAA at approx. 3:05 PM and told the AAA person what had happened and that we were sitting along the side of the road on one of the busiest interstates in the mid- west. Believe us, it was frightening. We also told the agent that between the traffic and the condition of the side of the road, it would be unsafe to change tires. The AAA agent assured us that we had been placed on a priority list, due to our location. We don’t recall the number of times that we called AAA during the next 4 hours, but we think that it was around 12 times, and at 7:00pm, the agent told us that she could not give us an estimated ETA for a towing service, but she reminded us that we were a priority. It was then that I (Steve) asked her if I could seek out my own wrecker service and pay the bill to be reimbursed by AAA. She said yes and was nice enough to give me the name of a local towing service, Hedges Towing and Repairs. I called them and Mr. Hedges was available and was at the site within 20 minutes. Why couldn’t AAA have done this? Anyway, as you can see from the drop off time, it was almost 8PM when my car was dropped off at Big O Tires, 5 hours from the time that I first contacted AAA, and AAA was not the company that towed my car!!!!!!!!!!!!!!! What is wrong with this picture? Aren’t you in this business?
Now the other part of the story. At about 5:30, we remembered that tire dealerships probably would be closing soon, and that we still needed to be in Pittsburgh by noon on Nov. 9 due to a commitment. We found Big O Tire in LaGrange KY was open until 6PM, but there was no way that we were going to make it to Big O by 6PM (closing time), so we purchased 2 new tires from Big O to be put on our car the next day. However, we were not going to make it to our Pittsburgh commitment by noon on Nov. 9. Therefore, we decided to rent a car from Enterprise Rent a Car in LaGrange KY and get back on the road as soon as we could. Enterprise, which also closes at 6PM, sent a person out to our position on I-71, and picked up my wife to go back to the office and complete the paperwork. So everyone came through but AAA. Again, the company that I have paid money to for several years, let me down for the very thing that I paid my dues for their coverage. Now, I have the cost of a wrecker bill, rental car, and tires. I am expecting to be reimbursed by AAA for the wrecker bill of $130 and the rental car of $380.35. . You may question the rental fee, but you need to look at it from our standpoint. We had no choice. We had a family commitment that we needed to be in Pittsburgh by noon on Nov. 9, and we started driving at 9PM. We arrived in Pittsburgh at 4AM, instead of 10PM. If we had gotten someone from AAA out to tow us to Big O and we had gotten our tires in a timely fashion, driving all night would have not been necessary. Think about the extra danger that AAA put us in when we drove until 4AM! It also made us tired that day, and for several days afterwards because of the driving all night. So AAA put Linda and me in danger twice, once, leaving us sitting on I-71 for 4 ½ hours, and forcing us to drive all night to get to our destination. We have two daughters in Pennsylvania, one lives near Philadelphia one in Beaver Pennsylvania. Between the two are 4 grand kids, and we were on our way to Pittsburgh the evening of November 8, as the Philadelphia daughter had driven to Pittsburgh with her 2 kids to spend a couple of days with us before we went to Beaver to spend five days with our Beaver, PA family. We were sharing lodging expenses with her and obviously, we did not benefit from the stay on the evening of the 8th, so we were out the half of the lodging expenses of the 8th, which was $154.37. Note, we do not have a receipt for this night, as it was an AirBNB rental, and everything was done by computer. We assure you that it is the correct amount.
We began our trip home on Nov. 15, and stopped in LaGrange KY to drop off the rental car and pick up our Buick at Big O Tires. Due to renting the car from Enterprise, our trip went very well. We thank AAA for agreeing to pay the Rental Car fees as well as the towing service. We expect to be reimbursed from AAA for the entire Rental car amount from AAA, along with the entire amount of the wrecker bill. We really feel that we should be paid for our time and distress also, so we are asking for an additional $500 for the distress that we incurred during the time sitting in our car on I-71 and the driving in the wee hours of the morning to get to Pittsburgh.
There are many things that occurred that we probably should have included ,but we did not take thorough notes, as we never expected AAA to be so unresponsive when we needed them.
We have enclosed the original bills for the car rental and the wrecker service, per your request. However, we don’t have a bill for the additional $500 for our distress, or the receipt for the AirBNB lodging. (I (Steve) don’t think that I mentioned that I have Parkinson’s disease (20 years), and this experience did not help my symptoms.)
Please remit to Stephen T. and Linda L. Davis the following amounts: Reimbursement for Towing by Hedges Towing and Repair: $130.00
Reimbursement for Rental Car by Enterprise Rental Car: $380.35
Reimbursement for our half of the Nov. 8 lodging bill: $154.37
Reimbursement for our distress: $500.00
Total: $1,164.72
Thank you for your cooperation. We would have much preferred to not have been put in this position, but AAA did this to us, and we feel that we are being extremely fair in our request.
Sincerely,

20

My car was under water in Hurricane Harvey on 8/28/2017 & I reported to AAA who I have had auto insurance on all my family cars. After being treated like I was a member for 10 minutes since 8/28/2017 when my home & car was 6 feet under for 2 weeks & the car was trapped in the garage under water, AAA sent the vehicle to Russell & Smith & made me pay a $500 deductible & I had to get a rent a car that I paid for. Russell & Smith & AAA did not total the car & as an auto dealer since 8/31/1987 I was furious. The car brakes did not work, it smelled & made a whistling noise. I never new AAA had financial problems until that day. After bringing the car back 4 times Russell & Smith could not fix it, so the sent it to Central Nissan & they thought they fixed it, but Aeriel in AAA said the inspection to release the car was never done. She said it was dangerous to do that. The brakes went out completely on 12/20/2107, after 7'days in ICU was pissed. AAA had united towing to the car to an HEB & it sat there for days. AAA would not tow the car so Russell & Smith picked up the car & towed it to their shop. AAA picked it up & lost the car, My attorney had me report stolen. It was not taken to Central Nissans service. The vehicle was found in another part of the company & I put Matthew B 469-221-8215 on a 3 way with Rolando @ Central Nissan & Matthew wanted Rolando to tow it, he said your crazy, your guy screwed up. After last pulling Matthews teeth he did it. They started to make me pay a $500 deductible &'$171 tow bill to United Towing who AAA contracted through. The manager of Central Nissan & the service advisor were never told it was submerged from 8/28/2107 to 9/12/2017 or he would have never worked on the car & try to repair a flooded car. The rust under & through the new car proved it was submerged in Harvey. The car was totaled out & Kathryn Turk in pay off totals was the only honest person from AAA out of the 10+ people I dealt with in 5 months. I made insurance payments of $136.99 & never had a car since 8/28/2017 & made made $567 monthly car payments & AAA lied to me in the flood & lied to me up to 1/29/2018. They could not even get the invoice from United Towing 281-265-7766 service order # 00075991, this was given to me from Aeriel 469-221-8482 & I'm the paying customer for 10 years on multiple cars, what a joke. Then when the heat of my attorney was presented to Matthew B. He requested a LOR my my lawyer & Aeriel began hanging up the phone on me & I had to use a different cell to trick her to answer. Central Hyundai manager Bob Gore @ 713-661-9951, for 40 years as a service manager, Rolando Murillo 713-661-9955 & Johnnie 713-277 7566 of said about how they had problems with AAA & I hope you don't have home owners with them, thank God I don't. I bought this car for my 77 year old mother who had both breast remover from cancer & she has never felt so low as a consumer & she sold furniture & appliances for Sears for 40 years. I just was on the phone with KiKi trying to talk to a supervisor after calling 1-800-AAA-HELP. I hope & pray AAA does not treat all senior citizens like trash like they did for the last 5 months after we lost everything off Memorial Drive near the Buffalo Bayou from the release of the West Houston dam. Kiki kept me on hold for almost an hour & no supervisor so she was nice enough to take my number & call me in the morning when the day is just starting. She is the 13th employee my family & I have dealt with & other than Kathryn Turk they could not care that we were paying customers, auto bank withdrawal for 10 years.
PS: AAA is embarrassing & I will never recommend another of my over 15,000 paying customers that have trusted me in 30 years of the car business.
Another cheated custom of AAA from Texas.
Club Code 620 252 4896699107
Steve Calderone
Cell 713-927-8409

20

My car was under water in Hurricane Harvey on 8/28/2017 & I reported to AAA who I have had auto insurance on all my family cars. After being treated like I was a member for 10 minutes since 8/28/2017 when my home & car was 6 feet under for 2 weeks & the car was trapped in the garage under water, AAA sent the vehicle to Russell & Smith & made me pay a $500 deductible & I had to get a rent a car that I paid for. Russell & Smith & AAA did not total the car & as an auto dealer since 8/31/1987 I was furious. The car brakes did not work, it smelled & made a whistling noise. I never new AAA had financial problems until that day. After bringing the car back 4 times Russell & Smith could not fix it, so the sent it to Central Nissan & they thought they fixed it, but Aeriel in AAA said the inspection to release the car was never done. She said it was dangerous to do that. The brakes went out completely on 12/20/2107, after 7'days in ICU was pissed. AAA had united towing to the car to an HEB & it sat there for days. AAA would not tow the car so Russell & Smith picked up the car & towed it to their shop. AAA picked it up & lost the car, My attorney had me report stolen. It was not taken to Central Nissans service. The vehicle was found in another part of the company & I put Matthew B 469-221-8215 on a 3 way with Rolando @ Central Nissan & Matthew wanted Rolando to tow it, he said your crazy, your guy screwed up. After last pulling Matthews teeth he did it. They started to make me pay a $500 deductible &'$171 tow bill to United Towing who AAA contracted through. The manager of Central Nissan & the service advisor were never told it was submerged from 8/28/2107 to 9/12/2017 or he would have never worked on the car & try to repair a flooded car. The rust under & through the new car proved it was submerged in Harvey. The car was totaled out & Kathryn Turk in pay off totals was the only honest person from AAA out of the 10+ people I dealt with in 5 months. I made insurance payments of $136.99 & never had a car since 8/28/2017 & made made $567 monthly car payments & AAA lied to me in the flood & lied to me up to 1/29/2018. They could not even get the invoice from United Towing 281-265-7766 service order # 00075991, this was given to me from Aeriel 469-221-8482 & I'm the paying customer for 10 years on multiple cars, what a joke. Then when the heat of my attorney was presented to Matthew B. He requested a LOR my my lawyer & Aeriel began hanging up the phone on me & I had to use a different cell to trick her to answer. Central Hyundai manager Bob Gore @ 713-661-9951, for 40 years as a service manager, Rolando Murillo 713-661-9955 & Johnnie 713-277 7566 of said about how they had problems with AAA & I hope you don't have home owners with them, thank God I don't. I bought this car for my 77 year old mother who had both breast remover from cancer & she has never felt so low as a consumer & she sold furniture & appliances for Sears for 40 years. I just was on the phone with KiKi trying to talk to a supervisor after calling 1-800-AAA-HELP. I hope & pray AAA does not treat all senior citizens like trash like they did for the last 5 months after we lost everything off Memorial Drive near the Buffalo Bayou from the release of the West Houston dam. Kiki kept me on hold for almost an hour & no supervisor so she was nice enough to take my number & call me in the morning when the day is just starting. She is the 13th employee my family & I have dealt with & other than Kathryn Turk they could not care that we were paying customers, auto bank withdrawal for 10 years.
PS: AAA is embarrassing & I will never recommend another of my over 15,000 paying customers that have trusted me in 30 years of the car business.
Another cheated custom of AAA from Texas.
Club Code 620 252 4896699107
Steve Calderone
Cell 713-927-8409

100

On Saturday I went to my local AAA office to have my driver's license picture updated. I had not sent in my form to the State, but took all of it with me to my AAA office. The receptionist told me to have a seat in the leather-chair section and they would call my name. After waiting 30 minute, and people, with numbers hand written on sticky notes, coming and going from their photo turn, I continued to sit and wait. When there were no more people to service the picture takers were chatting, and I continued to sit. I went back to the receptionist and asked if there was something else I needed to do and she rudely spoke in a loud voice and said "I told you 3 times to sit in the leather-chair section and they would call your name. Feeling embarrassed and demeaned, I retreated to my chair across from the photo section and finally a picture taker walked to the chair section and I asked him what was happening. He said I needed to be in the other side facing away from the photo section since I didn't have a photo card and hadn't paid my fee. He gave me optional times when they weren't as busy. I thanked him and left to do to another Penn Dot facility which was so organized I was amazed. All the receptionist had to say was that I needed to go to the long desk and have my license data processed and check written, then have the picture taken. I was so frustrated I think it will be a long time before I go in for another encounter like that. I have been a AAA member for 27 years and extremely disappointed at the way my situation was handled.

20

I would like to file a formal complaint about William R Parker, Member Service Center Trainer. During the beginning of our training class the facility had two banking institutions to come into the class room to discuss banking benefits BB&T one Lady and PNC two males. Upon those bank members leaving all the class member were asking each other about the banks we liked and why, or the banking institutions we did not care for and why. William R Parker "Trainer" raised his voice in a loud manner and told the class to shut up because he did not like us bashing banks, he did not want to here anymore because one of those banks were his favorite and he did not want to hear anything else about bank bashing. I said to William R Parker that I was offended by his remark. Shut up is RUDE. The class consisted of a younger age group; however, myself and Tamika L Coley were older ladies. He spoke as if he was talking to children. I did not find William R Parker to be professional in his position as the lead trainer for the company. On my break I went to HR Mrs. Lesonti X Powell and spoke with her about how rude Mr. Parker has been to our training class. A couple of days later Mr. Parker pulled me off the phone to the side and said watch what I say because things I say could be offense to someone else or else it could get worse, at that point I felt threaten. So, I went and had a conversation with Manager Diane Hogan and her remarks were: she felt that Mr. Parker was fair; however, she was not in the training class and my statement to her was he is not very nice or respectable to our class and he has been with the company so long until he has become complacent and untouchable in his position of 9 years. Rather than the company letting him go we will be first. Mr. Parker has often cursed in the training room. These remarks were heard by Trent E Spence, Trekia C Williams and Tamika L Coley and others. When we are on our breaks and lunches off the clock Mr. William be outside listen to our personal conversation that really does not include him. We discuss how calls have gone and if the member was nice, nasty or in differ. During my first Grow sit with everything on my paper work was overheard conversation on my time, off the clock on break or lunch. On Friday 26, 2018 my last day of work Ms. Joy Allen was outside and over heard several classmates mention how nasty Mr. Parker has been to us and all the cursing he does, and she went back inside and told him which was fine because it was the truth. I, Therabelle Macklin did not make those statement it was the individuals mentioned above. My statement was he has been with the company so long until he has become complacent and untouchable in his position of 9 years. Rather than the company letting him go we will be first. My sincere hope is that my statement of complaint is addressed, secondly the training room need cameras with ears to see how the trainer interact with the class and vice versa.

Sincerely

Therabelle Macklin
128 Ligustrum Court
Rocky Mount NC 27801
Therabelle365@aol.com
2526762521

20

I am writing this complaint due to horrible customer service at you Somerset branch by Karen Aguiar. I received many emails that were false. I received emails that reported that my husband needed a visa to go on a cruise . In addition was told she could not help in this matter because my husband holds a green card and that she can only help US citizens. Then further stated that we needed to contact the Portuguse consultant regarding this request for further assistance. When I contacted them they stated that she should not have advised us to call them for that. They stated that this is not a matter for the consultant.. and I was misinformed about their role.I was then told to call TEA. A ll of this three weeks before my cruise. I have all of my emails from the agent. Unfortunately. I do not have any of the phone calls that show her disregard of the situation . I asked for a statement to certify that this documentation was not needed and it was a mistake on her part and the cruise line that this document was not needed and it was a mis communication and she said she would not provide me with a document stating that it was an error. During a time of great uncertainty for immigrants, my husband and I became very nervous and concerned thinking perhaps laws had changed. My husband is a permanent resident of the US with all the proper documentation. He is a business owner and I am a teacher. It is disheartening to know that your employees are not properly trained in travel laws and are providing false information to their customers. I have traveled with ANA .any times in the past using the Taunton, Ma branch and received great customer service but this particular experience has left me bitter about truly belong with WAS. I am writing to enlighten you to the situation so that others will not become victim to this terrible experience.

20

I ask for service... wait for more than an hr..never call me to let me know if they were coming....
I call AAA 4 times to find out what was the problem...i feel Really upset
I been a costumer for 14 Yrs
I got tired and cancell after 4 times called

20

I became a aaa member earlier this year. This is my 2nd time using it. 3 days ago I called to have my vehicle towed & waited 2 hours. They gave me this service tracker for my cell phone which is the biggest joke ever. My tracker stayed the the truck was on my street. Waited 15 minute & called for them to tell me it really wasn’t & that it’ll be another hour. I canceled. Today I sit @ the dealership waiting on a tow that was supposed to be here in an hour now is becoming 31/2 hours. I’m so disappointed with aaa & thinking about canceling my membership.

20

I booked an international flight for my husband due to a family emergency. Upon attempts to check-in last night, we found his name on the travel records eliminated his middle name which HAS to show exactly as is on his passport. We were on with your customer service agent for 1 hour and 12 minutes. Although she was very nice, she did nothing to assist except call Delta customer service and put us on hold FOREVER. When she returned to tell us it was a 49 minute hold wait, I asked her why she was not trying other numbers as I had called Delta before AAA and got right through. While she was on one phone, I called Delta again and within less than 10 minutes they were moving forward to see what they could do to assist us as his Delta and Philippine Airlines flights which was in a few hours. DELTA ADVISED THEY HAD TO CHARGE US A $50 CHANGE FEE AS AAA TRAVEL WOULD CHARGE THEM. They were able to complete correction on the Detla flights and Philippine Airlines advised they needed to see his passport when he arrives in Tokyo to verify the correction of his name and provide his boarding pass.

This was a ridiculous situation and we full well expect you to refund the $50 fee as this fell through somehow from AAA Travel to Delta. Your agent kept trying to blame Delta but the tickets were booked with AAA Travel and the information forwarded to Delta fandm Philippine Airlines or ticketing.

Our previous experience booking with you was not without issues but we let it go and tried you again. Can't let this go!!!!!!!!!!!

20

My name is Jose Flores. I have been a member of AAA for a long time now. My policy number is NVSS-104111116. My claim number is 1002-25-3256 On the 19th of August . My vehicle was hit in my driveway and pushed into my garage door. Both were damaged pretty good. The Ford Explorer that hit me was locked up in the street the next house over. The front end was damaged and it had a flat tire. I looked inside and there was a cooler full of beer. The Ford Explorers doors were locked and the keys were missing. No one was around and not me or any of my neighbors heard the accident. I only have liability insurance on my 1998 Toyota Tacoma. I called AAA to see if you guys could help me. I told them I know I only have liability on my vehicle but would their help me make the phone calls. I didn't want to ask something that was out of AAA job responsibilities. I was told over and over no problem. That's what we do. I got a call back pretty quick from a person named Adam Sifferman. He was nice. He then told me that my case was getting transferred to Alejandro Sanchez. I've talked to him one time. I've called him several times have left him messages and I can't get him to return anything. Like I said I have been a AAA member for a while now. Could someone please give me a call with an update on my claim. At the very least. Please let me know that I'm wasting your time and I will try to get an attorney or someone else to help me.
Thank You
Jose Flores

20

I called Sunday night (a week ago), I requested a new battery. I was told it would be an hour. An hour and a half later the tech called and said he was in front of my house. Funny, because I was standing in my driveway at the time. Then he discovered he was on the wrong street and was at least 30 minutes away. If you're keeping track, that's two hours.

Then at about 9:00pm I called back and was told I was taken off the service list. Why? Again, they told me I was back on the service list and someone would be out.

Then at 10:30pm I received a call from them asking me if I needed a jump or a new battery. I reminded them my call was for a new battery. At this point, I was told they didn't have a battery for my car!

FIVE HOURS LATER THEY TELL ME THEY DONT HAVE A BATTERY! I'm a premier member of over 20 years. This is the service I get.

Seriously, I'm considering alternative arrangements for road side assistance!

40

I made reservations for my husband to stay at the Budget Inn of St. Cloud Florida on 10/22 and 10/23, I was quoted a price of $65 per night which included a AAA reduction. I asked for an email or confirmation with this information but was told that was not necessary. Considering texting and emailing are most used for communications, I thought not providing proof of this quoted information was a bit unusual, however did not pursue this request. When he arrived he was told his room was not ready but they had a room with 2 beds instead. He said that was ok but was never told there would be a increase in price or he would ha waited for the room with the one bed. He was charged $180.69 at 1:46 PM, was given a credit of $40.79 at 1:56 PM.

A little later at 6:24 PM, he was contacted & was told they gave him to much of a discount and charged him another $18.19. When he questioned why there was a difference, the gentleman said that was not the price for this week which does not make sense since he knew the dates he was arriving.This was not a vacation or pleasure trip. Ken's brother has terminal colon cancer and Ken may be returning with other family members when the inevitable happens. My husband said the Inn was very clean, quite nice and only 2 miles from his brother's house.

40

Our stay at Janesville WI motel 6 was a disaster. The gal at the desk acted like she had to work there, not friendly. When i asked for a AAA or Military discount it was whatever. Got the keys or pass card to the room. Went in and was wow, no chair other than the one little one at a so called table no desk to write at. The bed was something else. I believe it was made up of all the left over underwear, socks, t shirts and jeans from all the guests for a month.

There were more lumps and wades and no cushion at all. The pillows were made up of old drier sheets that were worn out completely flat and just two no more. As there were 2 of us we were lucky. It was not a place to stay in the winter time as the doors had a gap all the way around it. Nice fresh air all the time. The Free Coffee was a joke very small one kind only. It was my last time at a Motel 6. As far as i care they can shut the light off, it wont be left on for me. Our stay was 10/11/16 and the very last. AAA and Motel 6 corporate will be hearing from us.

40

I purchased a battery from the Advanced Auto store at 651 South 21st St Colorado Springs, Colorado. Today (9/30/2016) the battery was totally dead. Even AAA had a hard time trying to jump start the car. The receipt shows the bar code number as Z2KN31CMFS1J44. The receipt also shows Battery Gold ATOCF 2040476, 36 Month free and 84 month pro rated. I called the Sanford, Florida store and was told that they could not locate the item number, They then found my purchase using my telephone number I had at the time of purchase.

I was told the warranty had no value and the best they could do was for me to purchase a new battery and offered an $8 discount. The battery was used for 46 months and it had an 84 month warranty. I have been ripped off. After the telephone call to your store I purchased a battery from AAA while they were here to start my car. I believe I should be compensated for the remaining value of the warranty. The store in Sanford, Fl said Advanced Auto stopped selling the battery I purchased in Colorado Springs. Was that because it was defective.

40

Reebok employees are racist. Was given a hard time for AAA discount. The manager was Matt and cashier was Tim at wrentham outlet.

40

In June 2015 I bought a Used 2010 Toyota Corolla costing $9000 from the Manly Honda location in Santa Rosa California backed by AAA. The salesman's name was Scott. He was very enthusiastic and helpful. I felt OK about being there. Finally after a few hours he told me there was a used Toyota on the lot. It served my needs regarding my work, commuting and its capacity, though limited, to deliver my monthly newspaper, The Russian River Times.

When Scott escorted me into a small office to sign the contract/papers, the young man in that small room told me it might take a long time due to a downed printer. I said I would return to the lounge and have coffee and wait. Two hours later, I was called back into the office and the young man (it was his first day at the job) still had not had the printer fixed. He told me then it was his first day at the Honda site. Again, I went to have more coffee and wait. Before I left that young man asked me to sign some paperwork.

Pages turned and I signed. It was the long foolscap-size paper. At no time was I asked if I wanted extra services. I did tell him: "No frills, no extras; I already have Allstate auto insurance for my truck and also long distance platinum towing from Triple A (AAA)." Again, I was told to return to the little office very late in the day. Scott came in at that time and handed me an envelope with the folded contract in it. I thanked him for his help during the very long day at Honda. At no time did anyone go through that folded contract with me. I Picked up my keys at the desk and walked out to my new car, which I adore.

My deposit that day was $3000 paid on my Visa Debit card. Over the past 12 months I have made more payments: Another $3000. 3 $500 payments and one $250 payment. How can I possibly owe almost $5,000. I discovered there was a cost added to my contract without my knowledge approximately $3000. On at least three trips to Honda, the first two weeks after the purchase of the Toyota, I was stonewalled and the salespeople kept waving, rudely, the original contract. I told them repeatedly "That is not correct." They did nothing at that time even after I called AAA customer service.

Wells Fargo auto financial department person told me "We have not received any paperwork from the Honda salespeople verifying the cancellation" of this extra auto policy? I do have a dated paper that it was "canceled." The handsome Sales Manager at Honda was polite on the first visit requesting the cancellation and removal of the unasked for extra auto whatever, But after two more visits and my request that he contact Wells Fargo Bank account #859139347 and make sure the "required paperwork" is taken care of he turned nasty.

He repeatedly said, "That extra insurance has been canceled–it was paid." To whom and when? He lied to me; stonewalled me, and tried to humiliate me by saying," Your interest rate is high; you must owe a lot of people money.I do not. But I was a victim of credit crd fraud, but he does not know that. I am so upset about this. I bought a great little car from Honda and my daughter was given a brand new Honda by her stepmother and the cars are wonderful, but the suspicious addition of an unrequested "extra insurance whatever" is not.

40

My battery was dying as my husband, children and I were on the expressway so we decided to head straight to AutoZone at Mascher and Duncannon Streets in Philadelphia, Pa to buy a new one. The cashier told us $70 for the battery and $20 for them to install it. My husband attempted to take the battery out but couldn't so we opted for them to remove it. By then it was 8:25 pm (they close at 9), and the clerk proceeded to tell us that they couldn't do it because they were about to close and asked us to come back in the morning despite having an inoperable battery, however, there was more than enough time to help us before closing. We decided to call AAA since they couldn't help and as we were waiting, the same employees that said they were unable to help, conveniently sat in the parking lot smoking while waiting for a ride.

60

Bottom line, I was charged $175 for destruction of property. I was sent pictures that clearly shows that the room was staged. I emailed them my video of the room showing the items in tact. The general manager was supposed to investigate and get back with me. This was April 18, 2016, it's now June. After leaving countless number of messages on the GM/s voicemail, and texting her (she had given me her cell number). She refuses to contact me back. When I call, the desk clerks says she is in the office, but she refuses to answer her phone when I am transferred to her.

Location: 2 Via De Luna Dr, Pensacola Beach, FL 32561. This Hampton Inn in Pensacola Beach, Florida was a disappointment to my friend Vanessa Grant and I. We check in Friday, April 22,2016. Upon arriving at the Hampton Inn Hotel we ask did we receive the discount rate AAA or AARP we were told we went through a third party. That was not true. We got our beach front room that was not clean. The carpet was dirty and I found a pair of ladies panties in the bathroom and lotion under the bed. The balcony window and doorway not maintain. Housekeeping and the Supervisor of housekeeping came to the room and clean the room. Thanks to the Supervisor and Stephanie(housekeeping) for trying to make the stay comfortable.

Another problem the refrigerator defrost on its own and the floor was wet. That was the reason the room was smelling damp. Beds hard as the floor! Paying over 780.00 for a weekend stay was a big disappointment. Room 344 check it out. View Beautiful if the window were clean. We will not recommend this Hotel!

60

We purchased this Kia Soul on 12/12/13 from Feldman Kia of Novi, Michigan. the odometer reading was 018967. We were given a limited warranty of 36,000 miles. well at 28,776 miles the battery died, AAA was called, Battery had dead cells, the new one cost $135.00 installed.I noticed that the car had a very bumpy ride. If I hit a bump in the road the car would be difficult to control so at 32,770 miles I took the car into Glassman Auto Group service center. They are a Kia dealer. I was told by Sarah that I needed a multi point inspection. I agreed. After leaving I noticed that there were no numbers recorded for tire pressure and no indication that they were checked., however sometime later while driving the freeway I noticed the same problem as before so I stopped at a gas station to check the air in the tires.

To my surprise, there was 50 lbs. air pressure in both rear tires, 41 lbs. of air in the left front tire and 44 lbs in the right front tire. I equalized the pressure in all four tires to 33 lbs. That took care of the problem of the rough drive. I notified Sarah at Glassman Service center and also spoke with a customer service rep. All I got was a perfunctory "sorry about that", after several calls and long waits on the phone. On my multi inspection report, all four boxes are checked for needs attention, "low tread". Now AAA is going to get my complaint next!

40

I have called the AAA customer service number 3 times with no answer. My decorative wheel cover has gone missing since after the roadside company had changed his tire. I am requesting a reimbursement immediately!

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