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Write for Us Walmart Complaints Continued... (Page 31)
1684+ reviews added so far. Upset? Call Walmart corporate: 1-800-WALMART
You advertise a black friday guarantee in stock at walmart that was supposed to START at 10 PM. We got to the store at 10PM and all the guarantee cards are gone? What kind of guarantee is that? They wern't even supposed to start handing them out until 10. Horrible customer service. Then I heard that t he Somerset PA walmart sold 60inch vizio tv before 10pm nov.22 2012. Your sale paper does not say you could get a ticket slip before 10pm. I am never shopping at walmart for the after thanksgiving day sales again.
So on 8/27/2013 at 6.38 I found a screw in my tire I went to the service area where a young man husky built. blonde hair was walking out texting on his phone I asked are you closed he said we close at 7pm. I told him I found a nail which at the time that is what I thought it was in my tire. He walked over and looked at it and said we cant fix that it is on the side wall of the tire and walmart has standards we can only fix the tire if it is in the middle of the tread. I asked ok can you put the spare on for me. He then asked if I bought the tires there I said no this is a new car and they came with the car. He looked down at his watch and said we close at 7pm and I have to fix this other car first and that will take me 45 minutes. This job would of only taken him 5 minutes.
So I went home changed the tire which took 15 minutes to do. On 8/28/2013 I went to another company and they came in and said it is only a tiny screw it did not even puncture the tire at all and that if the young man would of taken the time to look at it he would of seen that. He was more worried about getting out of there at 7pm then he was about taking care of a customer. Just in the last month I have bought 3 Bikes for my Grandkids there I spend 50 to 60 dollars a week on food I spend a lot of my money in this store but will now shop some where eles. I was excited when they decided to put this walmart store in Heber now I wounder. I also called that night to the manger that was there she did apologize for there action and said she would talk to them.
I was in the Pharmacy on the 23rd of December. Trying to purchase the cleaner solution for my Braun Razor. For some reason which makes no sense it is locked up with the Razors. They called three times and I waited 25 minutes before someone came and this lady came who I think is the head cashier or whatever but she finally comes and tells me they cant find who has the key. They think they might have gone home with it. For crying out loud if you lock things up you should have several folks responsible enough to unlock it. You held up the Pharmacist and me for about 25 useless minutes. My time has some value also. This store continues to be the worst store I have ever been in. Store number 0811 Arcadia Florida. JOE LEveille
Went today 11/07/2012 to walmart in San Benito Tx. to buy ammunition and groceries. Went to sporting goods dept. 1st. to get ammo. no employee there. Found an employee at automotive dept. and asked her for help, she was not busy and told me she could help me. I told her I would wait by the ammo. and she never showed. Went to look for her and saw her walking in another direction with someone else. I left without buying anything. Thinking I would get better service in Harlingen Tx. I went to that store and was told that the sporting goods guy had just left to lunch and taken the key to ammo. display and no one else had a key that he would be back in an hour. I decided to wait and went and got my groceries about 40 minutes later went back to sporting goods and saw an employee trying to open display for another customer but her keys did not work finally she told him that he would have to come back another time because the person who worked the night shift had taken the key and they could not get in touch with him. I left without buying anything.
I was just in the store buying a file cabinet the girl was not able to ring it up with the barcode on the item I could not remember the price of the item so she looked it up for me. I then tried to used a $50 American express girt card but I assume the girl was unfamiliar with how to use the card so we put it all on my debit card. I went to the customer service desk to do a refund and see if she could put it on the gift card instead of my debit card. The "customer service" lady was rude from the start, then she stated that the price was not matching the barcode and I was going to have to pay more. I told her that I felt like I should not have to pay the difference due to the fact that it was not my fault that she rang up the wrong code, she rolled her eyes at me and then threw the receipt at me. Not a very good customer service act to me. Then I get stopped at the door and the door lady said that I could not leave with the item because the item on my receipt had a line through it. I explained the situation about what happened, and she proceeded to tell me that customer service deals with attitudes from people all day and that is probably why she had an attitude, there again not my problem. I feel like as a paying customer that I was treated very poorly by everybody that I dealt with over something that was not my fault. I have been a very good customer to the Walmart store on Cutten rd. in Houston Texas and I did not deserve to be treated that way.
I was in the check out lane searching in my purse for my ebt food card. I didnt want to hold up the line so I decided to pay with my debit card. Soon as I got to my vehicle and put all my grocerys in the car I found my ebt food card in the car on the floor. It must of fell out of my purse. So I went back in the store and went to the lady I checked out with and ask If I could get a return so I could use my ebt food card. She told me to go to customer service and they would take care of that for me. So when I went to customer service they said no. I went back to the lady at the check out and she got the manager for me and the manger said he had to ask someone above him. The manger said I would have to bring all my grocerys in and have them return each individual purchase and then rering each purchase.
So thats what I did. As I appoarched customer service no one wanted to do the return, so they yelled for an associate in the back who rolled her eyes because she didnt want to do it either but had to. So I took each purchase out as she scanned everyone then I put it back in the cart. After that I took every grocery out again so she could rering it, The whole time I felt so uncomfortable and degraded and embarassed all at the same time. Especially when the first associate said real loud in front of all the customers.
I just wanted to run out of the store right then. Walmart employees I would imagine are there to help their cutomers out but that day I felt like I was being discrinated because I held the low income food card. I never want to go back because I never want to feel that way again. On top of everything that happen they would not give me a credit for my $10.00 coupons I used. They said we gave you enough back, but really I got back what I bought.
I am currently on hold with Walmart in Miami ,FL and their service is horrible. I've been transfered three times and no one has even asked me what I needed. And when I do speak to someone they dont speak ENGLIGH!!! All I want to know if they have a item at their store. Why is that so hard !!!!!!! Ehh
I went to the Black Friday sale on thanksgiving and was extremely disappointed..I already sent in one complaint for being physically approached by a manager..accused of something I could have had no part in. I got stomped on, pushed to the ground, yelled at by your employee told to get out of store..it was terrible. On top of that, the laptop with the $70 bonus was to not go through register until after 10 .oo. As was the games I was , along with many others, going to purchase, were sold over the counter BEFORE the advertised time. Signs posted said the merchandise would not be in register until then. So many people were disappointed that night. The store clearly had no idea what they were doing...
I purchased my prescription eye glasses at Walmart in Morehead City, NC in March 2011. By the end of the year, I had to get my lenses replaced due to cracks appearing on top of the lenses. Walmart replaced them at no charge. Well, again I have the same problem with the same kind of cracks in the lenses. I took my glasses back to Walmart in November 2012 and the person at Walmart told me my warranty is out and they would not replace them again. My question is: What does the warranty have to do with an obvious defect in the lenses? The lenses should be replaced for FREE AT NO CHARGE, if there is a manufacture defect. Cracking lenses could result in eye damage.
I find it amazing nobody at Walmart located at 24th street and ave.B,in Yuma listens to their customers. Either to busy,with their telzon,or checking their watches,to find out how much time they need to get out,from work. Jin Porter,who is the G.M.needs to set things right! I spend a considerable amount of money,with you people,and need a little tea and sympathy!
I went to Walmart Lovejoy Ga to return a item I had purchased for my son. I am (was) an avid walmart shopper, I was told by the clerk I was unable to return this item because I had returned items on Christmas Eve and the day after Christmas. One item I returned was actually an item I purchased off Walmarts layaway. I spent $500plus on the layaway and upwards of over $1000 with walmart for Toys only. The initial customer service clerk was rather rude, I asked for the manager, assistant manager Kim was more unprofessional and extremely rude. The no return without receipt is not posted in the store nor on the store receipt. Instead of her attempting to help me, a paying customer was brushed off and told that the policy does not have to be in writing, it's their policy. I was very perturbed by the disrespect I was subjected to. I decided to call 800 walmart and make a complaint. I made a complaint and was told Brad would call me back. I was also informed the policy the store informed me of was actually incorrect. I have yet to receive a phone call from Brad. I know Walmart is a large corporation and they bank on customers returning regardless of the poor customer service. I will pay more money for better customer service that I receive at Publix and Target. I am done with walmart.
To whom this may concern I'm tired of walmart stealing out of my pockets. I've been screwed over money time after time and on dec. 28th 2012 was the last straw when i went to purchase a 228.00 tv went to use my gift cards i had received at christmas. to help knock. off the price then i had preceeded to use my bank card next which the bank failed to transfer my money in my account so i was denied.
had to cancel purchase. and canceled out on gift cards the male cashier said money would be back on cards needless to say its been over 24 hours now i'd like to know where is my money is this how your employees . get their bonuses. by ripping. people off i think we are through. here you will no longer be getting my business. nor will you get my family and friends. business. i live on facebook my voice will be heard i will express myself like i have done here
The Wal Mart store in Greenwood, S.C. 29649 has the worse buggies in any store large or small I've ever been in. I live less than a mile from this store and it's very convient to use. The buggies are dirty, hard to separate, pull to one side, won't roll and wobble. I don't shop there, just get what I need and get out. When you shop you look around at a lot of items, even those not on your list. You can't do that as dragging the buggies around is too tiring. McDonald's most important item is clean bath rooms.
I can understand this as I wash my hands before eating and have left some without ordering because of the filthy restrooms I get upset before i get to the isles and already looking forward to getting out. You have already put people in a negative frame of mind before they start. The best maintained buggies I've found are in the Bi Lo store in the north section of town. When I in that area, I'll go there because of the buggies even if it cost more. I know this message is an exercise in futility but I'm really trying to help you please your customers. If you don't believe what I'm saying, have someone from outside this area come and and look.
I had a dissatisfying experience at my local Walmart Supercentre today. I went to the Kodak kiosk to print out photos using the Facebook connecting option. Upon looking through my photos, I've realized the photos from my iPod failed to upload onto Facebook. I noticed a new option from the kiosk saying I am about to sync photos using WiFi. I had to download the Walmart photocentre app on my iPod. Because my iPod doesn't have data, I tried to use my mobile hotspot on my phone but it wasn't working. I tried searching for WiFi on my iPod and found networks under the name "Kodak."
I asked the lady working at the photocentre for the password but she did not understand. She kept telling me to follow the instructions on the screen, and the screen was telling me to download the app. I told her i didn't have access to internet and i kindly asked for the wifi password again, but she said she wasn't allowed to give me the password. Knowing this was partially my fault, I left. Luckily there was a McDonald's inside the Walmart with free WiFi.
Unfortunately it wasn't working, the employees there told me it stopped working for a few days. Unhappy, I continued my shopping at Walmart and bought other things I needed. The line up to check out took a long time, as there were only two cashiers. After checking out, my cashier did not help me put my items in my bag. She pushed aside my items and gave me a bag and expected me to bag my items myself. She continued checking out the other customers in line.
After leaving the Walmart location and arriving home, I've realized that I was missing an item that was cashed out and was on my receipt. I believe it was lost while the cashier pushed my items aside and probably missed one item. This Walmart is not close to my home, making it inconvenient to drive all the way back to complain about my experience and the purchase of a product that I didn't receive that was only worth $2.88 + tax.
I have been a loyal customer throughout my years of living in Canada, and have never had a shopping experience as horrible as this one. Through many misunderstandings and confusion, I think I deserve an apology and maybe some store credit for the money I spend on an item I did not receive. Thank you for taking the time to read this.
After spending at least 45 minutes to an hour shopping in my favorite Walmart on the Troup Hwy in Tyler, Texas.... I head to checkout and am in disbelief. There were two checkout lines and the lines were so long, they had to curve and break to let people passing by thru.
A very nice gentleman went and spoke with the manager and told him that three registers just closed leaving only two open and a LOT of people wanting to checkout. The manager's response: "It was time for them (the checkers) to go home".
Seriously? My frozen products would have been thawed by the time I got to checkout. I took pictures of the lines if your interested. Myself and a few others just left our buggies and headed out the door .... which is what everyone should have done leaving the manager to stock everything back.
This is not acceptable customer service. I live in Jacksonville and swore I'd never go back to that Walmart. Now, I'm wondering if Brookshires, Save-a-lot, The Dollar Stores ..... would be better. I think I will give them a try.
I called a walmart store (#2215 - Darien IL. ) and asked to be transfer to the furniture department and the person that answered the phone left me on hold for more than 5 min. After that I hung up and called a second time. Again I was left on hold for another five min. I called one third time and the phone rang several times and someone picked up the phone and hung it up again.
This kind of customer service is unacceptable. I was calling to check if they had some bookcases I saw online in stock. The website said they had a limited stock of this bookcase in the store and I just wanted to make sure they had the bookcases I need before going to the store. This is the walmart locator number for the bookcases0004266610620. These bookcases are $79.00 each and I wanted to buy 3 of them. I guess thanks to your horrible customer service I will have to buy them else where.
All I'm asking for is for your management to take a second look at the kind of people they hire and the way they treat customer so that later you don't wonder why customers prefer to pay a little more as long as they feel they are getting good customer service elsewhere.
I ordered a kidkraft kitchen from Walmart as a Christmas gift for my Daughter. walmart said it would be in the store on Christmas eve for pick up and that I would receive notification when it arrived. The notification never came and on Christmas day I received a email saying it was delay and most likely arrive in a couple days following Christmas.
Two days later I received another email to tell me the package was lost or damaged and I would be refunded my money but if I still wanted the item I would have to reorder it. I looked online and the price had been increased. My Daughters Christmas was ruined and all her other gifts of play food had no kitchen to go in.
The only gift she asked for and she didn't get it. Walmart has lost my family as customers.
Walmart advertised a Straight talk (android) phone to go on sale at 10pm on Thursday Nov. 23...arrived around 8:15 and got in line... At 10:15 they still had not given the phones out and when they did it is a totally different phone w a sucky camera and a slide out key pad... Was told it was advertised wrg and they didn't get the advertised phones in... Found out my sis in law bought the right phone at the Valley Walmart and they had the ones advertised! We weren't even given a discount for it being wrg or falsely advertised! Really pissed!!
Walmart store number 5189 It has taken me a few months to put this together I have been so upset with the whole thing. For years I have relied on Walmart to service my auto, oil changes, batteries, headlights, windshield wipers, etc. Last year I took my truck in for its annual oil change with the priority being that my rear differential be topped off which is my usual priority annually. Since I bought the truck it has had a leak and after a year it has lost a substantial amount of fluid.
Up til the last 2 changes topping off the diff was included in the oil change but last year they said I would have to pay for the more expensive oil change to get this included so I did. When returning to pick up the truck they told me they were unable to top it off as the plug had been stripped on the outside and a wrench would not grasp the plug as it was now rounded. Rather than being held liable for any damage they declined to attempt it. I was very upset as that was my main reason for being there so I asked why did they charge me the higher price if they were unable to do what the higher price included. I was told that that included other services that the cheaper oil change did not.
I was pretty irrate as they knew what my priority was and yet they proceeded with the oil change anyway. After what they told me I knew that it was even more of a priority to get the diff topped off as it was close to empty so I took it to my mechanic and they replaced the seal so that there was no more leak and also the plug which they said they would not have replaced if I had not requested it as there was only one corner flattened on the plug and that did not prevent them from turning the plug open. They told me that the diff. was full. So I knew that Walmart had topped it off and had probably damaged the plug in the process and did not want to be liable for the damage so they denied doing anything with the diff.
Fast forward to September of this year, my Walmart battery was dead and I could not find my copy of the guarantee. Surprisingly the guarantee that was in a pocket at the side of the battery was gone. I have always purchased the Walmart battery that is guaranteed full replacement free if it goes out under 3 years. So I called Walmart and asked if they could look up my battery purchase since I could not find my copy of the guarantee and it had been taken off my battery and it had been less than 3 years. The battery was replaced in June of 2010. BTW, I believe that when the oil change was done and they stripped my plug that they took the guarantee off the battery.
They were the only ones to service the battery as attested to by the receipt I got from them and also because they were the only ones to gain anything by removing it. The person I talked to on the phone said her name was Rhonda. She told me they had no way of looking up the battery and she would have to talk to the auto supervisor before she could tell me anything. She also told me they had no policy that the battery would be replaced within 3 years if it went out. I knew that the supervisor of the auto department would not honor anything as he was a part of the fiasco that had went on the prior year. I did argue with her about the policy on batteries as I knew it was a lie as I had had a replacement twice and the only thing I had had to pay for was the core of 8 dollars and something. She called me back left a message and told me that the supervisor said there was nothing they could do about my situation.
I called her back and asked her if she had found anything on my battery purchases and she said no but that she did find the oil changes. She continued to deny that they had the battery policy I had mentioned. I told her that I was going to contact Walmart corporate about this as there were many lies being told and she backed down and said I should bring it in so they could see about checking out the number on the battery for a prorate. This was not satisfactory to me as I know what I know.
A month or so later I did find my copy of the guarantee but of course I had already purchased a battery from another source. I have always considered Walmart an honorable and honest company and am very concerned for this particular Walmart. There was so much underhandedness done and lies told that I would hope that you would be concerned with the reputation of Walmart. I am including a picture of the battery I got from walmart and its number and date that is on it.
I do hope you look into this as the service there and in other departments are sorely lacking in the last few years. Reputations are important for the health of a company. I am sure you realize that even if I am only one person we do add up over time. My complaints are with this one Walmart. Additional complaints are: The people there are not helpful and even rude at times. A guard made me wait a half hour for a electric cart but never returned with it. I had to find him to find out he was not successful in finding a cart for me. The register refused my coupons with no reason given by the cashiers. Some will refuse to use their scanners on heavy items. If you direct this to the offending Walmart they will squash it.
A employee at the dubois location name that i notice micheal jardine was very rude an assulting towards me and my daughter when she ask him where could she find a item that she was looking for through out the store, and he stated are you blind its right down there and called her stupid. that was a horrifying expeirance for a child have to go through for all she wanted to get somthing in the store, So in my eye,s that was very wrong manner he used, it,s very disturbing when we have been shopping at walmart for a long time to expeirance this matter before now she won,t ask anyone anymore upon that situation.
I just watched the Walmart-High Cost for low prices show on TV and am thoroughly sick of Walmart. The way you treat people in the US and worse in China is totally awful. The way you weasel into a town and put everybody else out of business is disgusting. It's called greed. The way you tell employees to lie, work overtime and don't get paid for it. You're worse than communists. I will never buy another thing at a Walmart store. And the big CEO gets on TVand talks about how wonderful everything is.Makes me sick
I have a friend who can't walk real well and relies on a riding shopping cart in the store in St. Augustine, FL She goes there every Sunday to do her shopping and spends hundreds of dollars there every week. She has had to quit going to the Walmart because they don't have more than a couple of WORKING carts and she can't walk on her own in the store. She has been told, that the carts are broken, and I guess, never to be used again!!!!! She now goes to Target to do her shopping. So, you've lost her business and probably more people. This store in St. Augustine is pathetic. I've Black Friday. You absolutely don't care!!!! Target is a much nicer store since they remodeled and go there myself as I have never shopped at Walmart and walked away frustrated with something. I can't blame the employees since the "top brass" doesn't care- why would the employees
I had a dispute over the price display on the pallet vs. actual price of item. The display sign said $9.97 for the desk easel, when reviewing my bill the price was $19.97. I called Wal-Mart and explain the issue of the $10 price difference and I was placed on hold for 15 minutes, the associate came back to the phone and advise me and I explain where i seen the display and got the toy from and she place me on hold again for 15 minutes, she came back and advise the display reads $19.97 and would i like to speak to a manager and i said yes.
I was placed on hold again for 25 minutes before a lady picked up the phone and I again explain the issue and she placed me on hold for over 30 minutes and never came back to the phone, another associate picked up the line and ask me who was i holding for, and advise her that a manager had placed me on hold and at this point I am going to return the full $419.49 purchase and she began to laugh at me thinking I was joking, but I was very serious. She called for a manager and after another 8 minutes Reneel picked up and I told him I would be returning all of my purchase order due to the unacceptable customer service that I have been provided by being on hold for over 1hr and 20 minutes as we speak, he advised me that I could not do a return until the morning because customer service was closed, I advised him that I was on my way driving as we spoke (ear piece while driving) and I expected a full refund, he said that he would let me speak to the assistant manager who never came to the phone and after 1hr and 28 minutes and 50 seconds I was disconnected.
At 10:50PM I enter the store and request to see a manager for a refund, Reneel greeted my and advised me that he would get a manager, a older African American lady approached me to find out what was the problem and why I wanted a refund, at this point I just state that your customer service is horrible and I want all my money back and will take my business to a story who will respect my dollar because the Florin Wal-Mart does not care how they treat there customer.
My family and I used to shop at Walmart quite a bit and were quite satisfied with our purchases. However, over the past year, I have noticed a lack of merchandise available to the "over 50's" group. Nothing major but regular fit denim shorts would be nice............not the loose fitting jeans the teen crowd are wearing. Sleep wear selection for females has become dismal at best. Until I see a change, my purchases will be limited to smaller items. Kohls has by far surpassed Walmart in selection, variety and customer service. I feel its time for someone to take over this store on Rome-Hilliard road in Hilliard Ohio, West Pointe Shopping Center and return it to a place that one is fairly certain they will find what they are looking for. I also suggest that someone check the customer age groups that frequent this store and give them a little bit more of a choice. No need for Walmart to offer us clothes that make us look like we are ready for the retirement home.
Hi there,Myself and my younger brother Marshall had an unpleasant experience at the North Sydney, NS Walmart location yesterday Nov 20th,12. I had purchased my items while my brother was in electronics speaking with an employee about ordering a game, i was waiting in the porch for my brother, when he came into the porch he had 2 posters in his hand (which i assumed were purchased at the electronics depart) however we were chatting in the porch then he opened the outside door(which was not closed and we did not completely exit the building) as he was going out to the car to retrieve his debit card and then turned around (which is on camera) as he realized he still had the posters in his hand, at the same moment the mystery shopper had stopped him and said he was under arrest for theft.
We were directed to the security office. I do understand the protocol however the following actions were extemely unprofessional, the mystery shopper was Rob Matheson. Rob told my brother that he was under arrest for theft, my brother said he wasnt police and asked how he can arrest him and Rob stated "maybe I am a police officer" and led us to believe he was a police officer until we had to ask him to show us his badge, which of course he could not produce. We tried to explain to Rob that it was an honest mistake and he realized just as we were leaving that the items were still in his hand. Rob would not listen to our explanation and said he called the police. He then proceeded to tell my brother that he is banned from every Walmart across Canada (with no length of time so we assume its indefinite) My brother refused to sign the document as he does not feel making a mistake should lead to him not being aloud to re enter Walmart.
I asked Rob if Walmart would appreciate loosing hundreds of dollars in business which my family spend on a monthly basis and he replied with a smirk and told us all to go shop at zellers (which was recently closed down in our area) at this point we assumed the interigation was over, my brother including myself got up to leave and Rob grabbed him by the back of the shirt to pull him back. Marshall was not trying to "resist arrest" we simply felt that after he showed us the ban the whole ordeal was over. Eventually the police did show up, the police officer listened to both sides of our story, he did not lay any charges as my brother does not have a criminal record. My brother than apologized for the misunderstanding of the whole situation and has agreed to write an apology letter for making the mistake.
I could see if he was hiding the posters or running out to the car but he wasn't, it was an honest mistake and I do not feel he should be banned from Walmart. I also feel that Rob Matheson should have remained professional which he did not. I request Rob be spoken to regarding his inappropriate behaviour and the ban be lifted.
On Thursday, March 28, 2013 at approximately 6:00 in the evening, I purchased a Kodak 30, combo ink pack from your store in Union, NJ. I didn't open it until today, 4/2/31. The outer package was sealed, but inside, both cartridge packages were cut open. I removed the cartridges and placed them in my printer to read them. The color was empty, and the black was only half full.
I called Walmart customer service and expressed this. I also told the woman on the phone that I didn't have my receipt. She told me to bring in the merchandise and ask for a manager. At approximately 3:00 today, my brother brought the item to Walmart and did as we were advised.
One manager agreed to the return and offered a store credit. Another manager overrode the first manager and said he couldn't be sure that the item was purchased the way we said. My concern is not only that I didn't receive a credit, but that some one is putting used merchandise on Walmart's shelves.
My son and I have applied numerous times at our local wal mart in Nashville Arkansas and each time that we check on the status of our applications they claim that it is not in their system and that they cant find it any where in the system and we know that it should be in the system unless they are deleting it out of their system in order not to hire us, this seems a little like they are discriminating against us wouldn't you say, they seem to be hiring people off the street that look nasty and dirty with long hair and beards and i thought that was against policy why would they do something like that?
it is just disgusting to go in the store and see older men with long hair and beards on the sales floor looking nasty and dirty, and its not because of the job. i am very upset that we keep applying and get no response from anyone, in fact i applied one time and one of the assistant managers had enough gall on his face to tell me that they didnt have a place for me because i talked about inside store matters inside the store and that i was rude to customers which is not true I never talked about store matters to anyone and i was never rude to the customers.
in fact i had several customers that i had when i worked there before ask me when i was coming back because they missed me being so kind and nice to them does that sound like someone who was rude to customers and talked about store matters inside the store? oh yea the assistant managers name is Thad Keith and i tell you now he is rude to his employees and the customers too, i have seen this with my own eyes you might want to check into this matter and also the hiring procedures in that store thank you
This store is not clean, the doors coming into the store are dirty, they don't have sanitize wipes to clean carts. The parking lot is always full of carts in parking area. They don't have a slicer to get bread sliced. I have been there when they were completely out of potatoes, bananas and several other products. The shelves are always empty of several products. I have complained before about this store and also talked to the manager a couple of months ago and Nita Mogus said that she just took over at this location and it would take some time to get things straighten out. But it is worse now then it has ever been. I have been going to other grocery store due to the problems at this Wal Mart
My husband and I were at the stoney creek walmart today at 1;00 p.m and we went to deli and looked for cooked wings as we buy plain wings every other day.there was only 2 boxes of wings out one bbq one honey garlic..We asked the staff member if wings were being made ansd she said there are 2 out and I told her we only eat plain.
She said oh well thats all we have and I am not making any more today.we told her that seems odd because we are here every other day .I said why do you have a sign with prices if you have no wings.we did not get a responce .Now we have gone in on many occasions and the other staff are very pleasant and asked what we would like and told us to shop and come back in half an hour.We felt very offended and cheated out of a nice dinner.
We love the wings but we feel embarrassed to ask again if no plain chicken wings are out on warmer.We were very let down and thought we should have been given a better explanaition.Or for that matter make plain wings while we shopped like other staff have done...Thank you
I went into Walmart to kill some time and naturally i was hungry so i picked up some wedges and popcorn shrimp (which i paid for) and got some movies. Well, there was some movies i couldn't pay for so i put them to the side wile i continued my purchase. (was at self checkout) paid for all the things in my buggy , the clerk that watches over that section was looking over me like a hawk for no reason he then started to take things from my basket and putting them where i was putting the stuff i didn't pay for and going through it and when he got to the stuff i didn't pay for he got all but hert and said why are you shoplifting and im just standing there like are you for real. well after going through my stuff for the 10th time i was let go. I lost merchandise greater than 30$ because he wouldn't let me have them claiming they were not paid for. Walmart just does not care what so ever. I still have not seen that 30$ or the stuff i paid for. PS sorry for not putting periods in there sometimes still pretty mad.
I purchase your Walmart Family Mobile Plan cell phone service, my sons phone would not turn back on would shut off by it's self we were able to exchange it for another cell phone than 2 weeks later started having problems with the phone, we could not exchange it had to call the Walmart Family Mobile Plan cell phone service they said they would mail me out a box so i could return it and get my money back on a Walmart gift card, well it has been over a year and still no box to return the cell phone and no refund, i have called many times ,the people on the other end do not under stand English i keep getting all kinds of excuses . Some one needs to get there finger out of there ass as well have people talk good English. whats the matter no one has any one that speaks English, your a business you need to have people that can speak good English. It's pretty bad when you have to keep asking them to repeat them self's because you can not under stand them.
My husband and I shop at least 3 to 4 times weekly at Walmart on West Main in Tupelo, Store #931. We have been treated rudely before by people at the check out registers, but have never said anything, but today I decided I am tired of it. If I am going to spend as much money as I (we) do with Walmart, then I want my checkout clerk to be somewhat cordial. Yesterday, I was at check out #12, clerk was Mary Osborne. She would not look at me, did not speak to me other than to say thank you. I went to get my one bag of items and it was not there. She had spun it around to her side and started checking out the next person in line - one bag in front of mine.
When I asked where my bag was, she acted as if it made her mad, and she spun the bag holder back around looking agitated without saying a word. Ms. Mary is a black lady and I am white. I watched her with the next lady, who was black, and she had a totally different attitude with her. The way she acted with me was discrimination. I try not to judge people and I try to treat everyone the same. It takes less effort to be nice than it does to be rude. People of any color working in a public place should not have an attitude as she did. I will make sure I never go to her register again.
Thank you for your time in reading my complaint.
I have severe Arthritis and Degenerative Disc Decease. I walk with a cane. I can't walk very far. So if I want to go to Walmart I can hardly ever find a handicapped parking spot due to lazy people with no handicapped placard or tag using the parking spots. This makes it necessary for me to walk what is for me a long distance before I even get in the store. When I get inside it is not unusual for me to find the scooters are either not charged up or they are being used by people who don't need them. Young people and teenagers riding them for fun are not uncommon. It angers me to see an elderly or handicapped person trying to get around Walmart with a walker or cane. How do you think that makes Walmart look? Your store seems to not care at all about the handicapped, and make no effort to keep the teenagers off the scooters or enforce the handicapped parking. The scooters are left wherever they are when the batteries die or the joy riders leave. I try to avoid shopping there for these reasons. I did go there with my wife a few days ago, and had to go back to the car and wait because I couldn't walk any more. Your people don't care.
I am a very loyal customer and visit my Walmart store a least 2 times a week if not more. This past Sat. I went to return 3 items which didn't fit the person at the service desk was very rude to me. When I went to the desk she said are you returning all this stuff I told her I only had 3 items and had the receipt for the items through the whole process she just kept making huffing sounds and seemed liked she didn't wanted to.
2/8/15 I shopped at Walmart on Rainbow & spring mt Las Vegas Nv. It took 45 mins. to check out because there were first 2 reg. open then as cust. complained they opened a 3rd. there were 50 people on line complaining. I asked to speak to a mgr and waited 20 mins before giving up. there were 15 items I attempted to buy but they were not priced. I needed help finding an item and asked 2 employees for help and they both told me the wrong dept and would not find out where it was located when I asked them to. The store was a mess, out of many items, Looked like the store was going out of business.I asked for a rain check for the item I came there for and was told you don't offer them. Many of us have said the same complaints in different stores so it's obvious a store policy to disrespect and disappoint paying customers. We were purchasing a few thousand a week between business, our rescue and personal shopping, but we are now boycotting all Walmarts. this has happened too often to waste our time patronizing a company that doesn't seem to want our business. We have posted this on facebook asking that people shop where we're wanted & respected.
We visited the Walmart in Athens Al. on 02/07/2015 at 10 pm. When we finished our shopping and started to check out, there was only one cashier open. The line was from register #17 almost to the front door coming into the grocery side. After standing in line for 20 minutes, my husband started going around the store to see if any other employees could come to check outs. He spoke to two different associates, and finally after another 15 minutes the night manager finally came to open a register. It took us a total of 40 minutes to get checked out. And at the same store the week before, I stopped in to grab a few items before going to work and many associates were stocking shelves. I waited at the soup section, trying to get a pack of Lipton soup mix. I stood there for two minutes, and the person stocking never moved or asked me if she could get something for me. I finally pushed my way in front of her to get what I needed and left. We support our local Walmart, but it's getting very frustrating with their behavior.
I was at the Hallandale Beach, Florida Wal-Mart, they refused to honor competitors buy one get one free. Went late so we wouldn't hold up lines and cashier was upset they had to put everything back. She did forget one item and had to get manager approval to refund my money and she tried to blow me off until the cashier told her I was right behind her and then waited on another person before refunding my money! I was very disappointed in my service today (02/06/15) and now see why people pay higher prices, BETTER CUSTOMER SERVICE!
I shopped in the Asda store in Leigh Lancashire UK today. I used to self service checkout and had no problems until the machine said my card was declined. That was only the beginning. One of the checkout operators who was manning quite of few of the self service checkouts came to see what the problem was she asked me to go through the procedure again, the card machine again declined my card. I was aware at that time that the checkouts on either side the customers were experiencing the same problem. The checkout operator then said in a very loud voice that there was nothing wrong with the card machine the problem was that the bank had declined my card, I said that I did not believe this to be the case as there was nothing wrong with the account. She suggested that I use another card, this I did and this was accepted.
Another customer was passing and said that the machines were not accepting any Halifax cards so she was going to the cash machine outside. I said that my card was a Santander and it had declined that card. The customers on either side again were complaining that their cards were being declined also. I approached the checkout operator and asked her to apologise for embarrassing me and accusing me of having no money in the account, she refused to apologise and again said that there wasn't a problem with the card machines. My son and his wife were then at the next checkout and again her card was declined. Again I asked the operator to apologise, she said she had done nothing wrong and therefore would not apologise. I again pointed out that at least half a dozen other customers were complaining that there cards were being declined so there was obviously something wrong with the machines.
She then said that I was embarrassing and walked off. I then asked for a Manager and again she walked away. I approached another operator and said that I wanted a Manager now. I then went to the customer service desk to complain. The lady there said that she had been sent for to deal with the problem. She wrote down a report of what had happened and said that it would be dealt with. I informed her that I wanted to be telephoned to tell me what would happen and that I expected it to be dealt with swiftly, if I didn't hear from Asda that this was the case and that I would be apologised to be the operator I would not shop in Asda again. This happened at 3.30pm today and it is now 9pm and I have heard nothing. I will leave it until tomorrow but if nothing happens then I will go online to publicise the problem.
My family made a wire transfer through a Spokane WA Walmart location, received the receipt for the transaction and left the store. I went to the Colton, CA store only to find out the service was down. I contacted the next closest store; Redlands, CA which was operating and open for another hour. I arrived with 45 minutes to spare, filled out what I thought was the appropriate forms. I was corrected and told to use the receiving money gram form. The clerk could not find the transfer for approx. 10 min. Finally located, 'Nike' couldn't complete the transaction and showed me the screen, which indicated a code: 97? I asked what it meant? Didn't know, how do I find out? Call the # on the form I gave him. after another 30min. I was informed this was not the appropriate number. Turns out the my sender contacted the Walmart where she sent it, it was due to not being able to verify my first name? By this time still standing at the counter, and being totally ignored by the service desk, I was standing directly in front of 5 different employees whom didn't know how nor really were to concerned about my issue.
And now the service shut down because its now 10:00pm. I was furious because first of all 45mins is entirely to long to wait for something so minor and then be told that they could not help me complete the transaction. My legal first name of 45 yrs. is J', just the letter, which is clearly stated on my social and DL, which I also gave to the clerk 'Nike', also the sender gave to the customer service in WA whom never indicated an issue but gave a receipt. Why did the CS employee not know nor did the Managers know what code 97 meant. You do these transfers thousands of time daily, I find the service in Redlands, CA was extremely inadequate, untrained, impolite. Yes I was angry, so angry in fact I was cussing making a screen in the store. I was corrected and refrained. I want all charges refunded for the transfer on both ends, specifically the employees whom were working the customer service desk need further training and to be written up.
Nike was actually passed on to me by another associate whom didn't have time to help me, I was the only other customer at that moment! She only added to my anger by snap comments and poor customer service relations. I was always taught that the customer is always right or at least should be considered until otherwise properly informed. This whole situation was bad, it was an emergency to get medication. Fortunately nothing was life threatening. I do business with Walmart most often almost daily and have a high regard for your stores. This was and is unacceptable, please review the video and take appropriate actions to resolve these issues. Personally, I think not only refunds for all fees on both ends need refunding but gift cards of some sort for the inconveniences that took place.
I recently purchased a, "Ninja Supra Kitchen System 1200 watt", Ninja System. at Richmond, Kentucky Walmart. I was so excited to get it home and try it out, only to find all the pieces had been thrown in the box, nothing was placed where it should be, nothing was in plastic, the main part had fingerprints all over it, like it had been used, there were no paperwork, instructions, or whatever was suppose to be in the box, so I had no clue as to how to use it, I am so upset, I did not open the box because I do not open products until I get home, If I had, it would have saved me a 2 hour trip back to Walmart, I am 2 hours from a Walmart, so its going to cost me extra gas back there to return it, when did walmart start sticking returns back on the shelf, with the expensive products like this one just thrown back in the box, and everything missing, I expect when I have to pay for an item like this one, to be unopened and new with everything in the box ! with fingerprints all over it, someone had been handling it, god knows who, I'm sorry, I never complain like this, but I am so upset I purchased this in the shape it is in, I feel like something should be done, I think me gas should be paid for, because this is not my fault the product is used and messed with by probally another customer, the product is nasty with prints.
I'm upset due to the fact that I was without my phone, after sending in for replacement. I sent phone to product care on 12/6/14. Did not receive a replacement back until 12/24/14, but was charged for the whole month of Dec. 2014. I have called, texted several dept. Sent phone for replacement on 12/6/2014. Did not receive replacement phone back until 12/24/14. Charged for complete month of Dec. 2014. I was told by several Walmart depts. to contact: (i.e. Walmart customer relations, three times, spoke to 611 customer service yesterday). I was then told to contact the email address creditrequest@myfamilymobile.com. I was also, told it would take 5 days for response. Service would not be interrupted.
Not well stocked. Don,t they have away to keep up with inventory? Store is dirty. Displays are large and congest aisles. Check out usually long. Compared to other Walmarts, It seems the managers are poor. Maybe the managers need to go a store like Tell City or Bloomington to see how to keep the store going.. I am sure Walmart wants to improve so some motivation needs to start in Bedford store and goal of excellence fostered.
I was very upset by an employee who worked at Walmart. When asking for help one of the employees named Billy was very rude to me. I asked him for help and he would just glare at me and grunt it’s in that direction. I felt very uncomfortable around him. he gave me a very threatening feeling and I will never go back to that Walmart again. I had my 2 year old with me at the time and she became very upset when he raised his voice to me for no reason. I have never felt this way anywhere and I was so upset I left that Walmart without buying anything. I felt like he was racist towards my color. When I turned away from him I heard him say nigger. I have never felt this discriminated in my entire life. I didn’t even ask to speak to a manager to complain I was that troubled and just wanted to leave. But I believe I heard his last name from one of the other employees. It was Ludloew . As long as this individual works here I will never return. This employee was very nasty and rude and needs to be fired.
I am writing this complaint to warn other potential Walmart customers that when you buy something online from them that you are taking a risk because it’s difficult to contact them, and they claim its not their problem but mine. I received a CAP Barbell Bench from Walmart and was totally surprise by the condition of the box that was delivered to my home, and due to the condition I refuse to even try putting the damaged bench together. The box has been ripped open, huge holes on both sides with pieces of the bench sticking out, and taped very badly. I complained to FedEx about the condition of the box due to their handling, that they did not knock to let me know the box had arrived, and they left the 149lb package nowhere near my front door. They probably did not want me to see the condition of the box while they were present.
I talked to a guy in the claims dept. at FedEx who basically told me that Walmart would clean up their delivery mess because they have a contract, and that they do not care how they handle Walmart shipments. I wanted to file a complaint but the claims guy hung up on me. I did call back and emailed a complaint to FedEx. Walmart will take the bench back for a full refund but I will have to wait 2 to 3 weeks to get my money back on my credit card or get another one. They can ship to me in 2 days but they need 2 to 3 weeks to return a shipped damage item. I also can return the 149lb box to the store but I will have to spend my own money on gas, pay someone to help me lift the box in and out of truck ( I am a 51 year old female), and then spend my time in their long and slow return line.
I did nothing wrong but put my faith and cash in Walmart even after reading about other customers who had the same problems. They have proved to me that they do not care about their customers because they made their mess my responsibility. Why should they care about me, one customer who contributes to the millions of dollars the make every day. I stopped shopping at their stores 2 years ago due to poor customer service and now I will never buy anything them again online due to bad customer service. Amazon will get my future orders!
Before Thanksgiving I went to the Pharmacy at the Walmart in Huber Heights and asked if they could still order from Pure Health a dietary supplement called Pycnogenol The Pharmist on duty that day said to give her my name and phone number and she would check for me. After Christmas I went back to the Pharmacy to see if they had found out anything and nobody knew anything about my request and the female pharamist that took my information left the counter when she saw me and didnt return. Now today I went back in to see if anything had been done about my request and was told these werent available anymore it was only a one time thing Which I find funny since the Walmart in Sparta Tn says they stock it alll the time So I guess my question is is it company policy to sell to one of your stores and refuse to sell to another store. I use this supplement to make my psorasis go away and now I am being told it isnt available at the Walmart in Huber Heights. I believe the pharmist just didnt want to check on this for me and was trying to cover herself. If you could give me any information on this problem I would appreciate it. I live on a fixed income and cant afford to drive 6 hrs away to get this supplement.
I stopped my service with Walmart family mobile on Dec 14 2014. I am still being charged a monthly fee. What is going on here. I no longer have service with you or t-mobile and you are still charging me a monthly service charge. I am more than happy to pay the service for Nov 4th to Dec 4th 2014, and what ever the charge is up to Dec 14 when i stopped service and had my number ported to verison. I will not pay a dime past that date. I called family mobile on the 15th of Dec and cancelled service. So what is the issue with you. If this is not resolved i will seek legal counsel and we will take things from there. Please advise me of the amount owed so we may settle this before is goes any further.
walmart fired un fairly a worker that was devoted to walmart in Warsaw mo another worker lie got the faithful worker fired she been trying to get her fired for months because she didnt like her the worker that got fired because she asked the other co-worker if she could put back to carts into the freezer an she said yes an didnt an the faithful worker got fried because of the other worker didnt put the stuff back not fair or right the worker there worked over four years this will be a law suite unjustafided firing of a faithful worker. thats always try to go by the walmart hand book,this will be on the news to show how walmart treat there workers unfairly an not justafied . i have shoped at walmart in warsaw mo four over 26 years this is an outrage how walmart treat there workers
Dear Sir/ Madam, My name is Ibrahima Bah ,my account number 939552346 I am writing in regard to the current charges to my Family mobile account in the amount $84.79 , even though I had no service in the past several months (as I was out of the country) nor was I aware that I was under the impression this was a prepaid service . After speaking to one of your customer representative who finally explained to me that even though there were no service I was still incurring charges as the line was never "formally canceled" even though there were no contract and this was under my impression a fee for service I.E. a Prepaid account. In brief , I am kindly requesting a credit in order to bring my account out and delinquency . Your attention to this matter would be greatly appreciated.
A supervisor name sunny on 01/19/2015 @ 12:4pm noon time while I as picking up item @ site to store, behaved very rudely & unprofessional. First did not have I.D. Badge & when asked his name refuse to give the name & even told the associate Ashely ( young girl) that was trying to get my order , he comes in out of know where without introducing himself , just jumped into my conversation & said not to give me his name, & stated do u understand English. This person need to be written up for this & the record to stay in file for future reference . Please someone f/u. Thanks
I was shopping at the Walmart in Hamilton,we picked out some paint,we could not get anyone to help us I walked to the sporting goods dept and asked the employee to call for someone to help us,we waited 10min.no help came,I walked to customer service to get someone,it took about 30min to get the paint.You need more help in that store!!
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