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Write for Us Walmart Complaints Continued... (Page 27)
1684+ reviews added so far. Upset? Call Walmart corporate: 1-800-WALMART
I was at the walmart on old national and i really just wanted to walk back out or personally speak to a manager about my service. First walking into the walmart bathroom I was utterly displeased tissue was everywhere no toilet paper water was all over the place and the stalls was disgusting. I went ti the electronic section with my sister to get a tablet and had to wait hours just to even get someone for service then had to wait another half hour just for them to come over. On top. Of that there were no grocery carts I had to go outside in the rain in the Parking lot. lot to get one i need yall to get it together all these new hired employees it should not look like this.
Walmart has the worst customer service. They take forever to answer the phones. when they do, they transferr you to the right department while your in mid sentience and all you here is "one moment" They soound as if you have just ruined their entire day with your phone call. Its not professional . Walmart seems to hire anybody these days. S....A....D
Trying to call to see about an ordered item and get stuck on hold for long periods of time and calling back over and over and over and over again with nothing accomplished. Then speaking with the manager about issue to be insulted by them and rudely hung up on. This is unacceptable behavior. This manager's name is Jennifer. This happened around 3;30 p.m. on February 21 2015.
I had Walmart / Family Mobile for over a year on two seperate telephones and the service was never 100%, dropped calls and messages missed. My real problem is when you try to contact the company for any reason a non-english speaking or understanding person most likely in another country would answer the call and have difficulty understanding me or I would not understand the person. Recently I decided to replace with another carrier and I ported my telephones and called to say I was leaving Family Mobile. My problem was the person on the other end of the line and trying to get the idea I was leaving the plan.
He in this case was only interested in telling me I was overdue for my monthly payment and I tried to explain I knew that and was really a week overdue and would wait to get the final bill in order to reach the correct amount. I am too old to fool around with my credit and take my score very seriously. I had the new carrier port my number. I paid the Family Mobile bill the next day and and felt all was well! Big mistake now Family Mobile wants another $88.00 for not reporting my cancellation. I have filed a protest with the FCC and will file one with BBB today, this kind of treatment should be reported every time a customer is billed for the companies incompent employees.
We purchased a Visio "60" TV April 25th 2014 and brought a three year service plan in addition to a one year manufactures warranty. Unfortunately, after ten months the TV broke down. We called it to be serviced through Visio, who put us through to HDTV tech working with a contract company named Diversified TV. After, constant back and forth, repeatedly given rhetoric about the inability to service, this TV due to a height requirement (cannot service if, TV is higher than 5 ft. from floor) that was never disclosed when TV was purchased. Nor at time of sale when we also paid for TV to be mounted.
My husband and I both have disabilities and repeatedly informed these people (Diversified TV), that we were unable to unmount the TV. Had we known of this stipulation, we would have not opted to pay for it to be mounted in the first place. And to raise a question, if Walmart and all parties connected with service of such items, sell these items which the majority of the time are brought to be mounted, how do those who have disabilities, get properly serviced with these items. If the stipulation is in placed? Being, again unaware of this Height requirement, that was not disclosed at Point of Sale. I feel this is a breach of contract, or a misrepresentation of services, if you purchase an extended warranty on an item, in addition to the manufactures warranty, only to find when said services are requested, there are stipulation that weren't mention at time of sale.
It has been very disheartening process in addition to dealing with unprofessional people who seemingly, will hide behind a policy that needs to be revamped and revised. Shame on Walmart, Visio, Diversified TV and everyone connected with this idiotic policy, that doesn’t provide allowances for those who have disabilities. Or unable to physically, remove a TV purchased. I have shopped at Walmart for years and never dealt with a travesty of this multitude.
I need someone to contact me in reference to my visa prepaid debit card I can not get a resolution or any kind of help from any representatives at 8779374098. I have no been able to use my card or get my money off of it there has also been transactions made that was not made by me and I do not understand how because they put a block on my card on feb. 2 due to suspicious activity and was suppose to mail me a new card which I still have not received. I called on feb 16 to see what the status was on my new card and checked the balance of the card and it had a zero balance and it should of had 178.00 dollars on it. The hold was put on the card feb 2 I have not been able or made any transactions since then I asked that the hold be removed back on the second and they informed me they could not do that I would have to wait for my new card. I have spoke with three or four different reps and I have asked all of them to let me speak to someone that is higher than them so I could get this resolved and I am always told there is no one else I can speak with. I need to be contacted by someone who can help me get my money back and problem resolved I do not want to have to take further actions. Your help is greatly appreciated thank you.
So on 8/27/2013 at 6.38 I found a screw in my tire I went to the service area where a young man husky built. blonde hair was walking out texting on his phone I asked are you closed he said we close at 7pm. I told him I found a nail which at the time that is what I thought it was in my tire. He walked over and looked at it and said we cant fix that it is on the side wall of the tire and walmart has standards we can only fix the tire if it is in the middle of the tread. I asked ok can you put the spare on for me. He then asked if I bought the tires there I said no this is a new car and they came with the car. He looked down at his watch and said we close at 7pm and I have to fix this other car first and that will take me 45 minutes. This job would of only taken him 5 minutes.
So I went home changed the tire which took 15 minutes to do. On 8/28/2013 I went to another company and they came in and said it is only a tiny screw it did not even puncture the tire at all and that if the young man would of taken the time to look at it he would of seen that. He was more worried about getting out of there at 7pm then he was about taking care of a customer. Just in the last month I have bought 3 Bikes for my Grandkids there I spend 50 to 60 dollars a week on food I spend a lot of my money in this store but will now shop some where eles. I was excited when they decided to put this walmart store in Heber now I wounder. I also called that night to the manger that was there she did apologize for there action and said she would talk to them.
I was in the Pharmacy on the 23rd of December. Trying to purchase the cleaner solution for my Braun Razor. For some reason which makes no sense it is locked up with the Razors. They called three times and I waited 25 minutes before someone came and this lady came who I think is the head cashier or whatever but she finally comes and tells me they cant find who has the key. They think they might have gone home with it. For crying out loud if you lock things up you should have several folks responsible enough to unlock it. You held up the Pharmacist and me for about 25 useless minutes. My time has some value also. This store continues to be the worst store I have ever been in. Store number 0811 Arcadia Florida. JOE LEveille
Went today 11/07/2012 to walmart in San Benito Tx. to buy ammunition and groceries. Went to sporting goods dept. 1st. to get ammo. no employee there. Found an employee at automotive dept. and asked her for help, she was not busy and told me she could help me. I told her I would wait by the ammo. and she never showed. Went to look for her and saw her walking in another direction with someone else. I left without buying anything. Thinking I would get better service in Harlingen Tx. I went to that store and was told that the sporting goods guy had just left to lunch and taken the key to ammo. display and no one else had a key that he would be back in an hour. I decided to wait and went and got my groceries about 40 minutes later went back to sporting goods and saw an employee trying to open display for another customer but her keys did not work finally she told him that he would have to come back another time because the person who worked the night shift had taken the key and they could not get in touch with him. I left without buying anything.
I was just in the store buying a file cabinet the girl was not able to ring it up with the barcode on the item I could not remember the price of the item so she looked it up for me. I then tried to used a $50 American express girt card but I assume the girl was unfamiliar with how to use the card so we put it all on my debit card. I went to the customer service desk to do a refund and see if she could put it on the gift card instead of my debit card. The "customer service" lady was rude from the start, then she stated that the price was not matching the barcode and I was going to have to pay more. I told her that I felt like I should not have to pay the difference due to the fact that it was not my fault that she rang up the wrong code, she rolled her eyes at me and then threw the receipt at me. Not a very good customer service act to me. Then I get stopped at the door and the door lady said that I could not leave with the item because the item on my receipt had a line through it. I explained the situation about what happened, and she proceeded to tell me that customer service deals with attitudes from people all day and that is probably why she had an attitude, there again not my problem. I feel like as a paying customer that I was treated very poorly by everybody that I dealt with over something that was not my fault. I have been a very good customer to the Walmart store on Cutten rd. in Houston Texas and I did not deserve to be treated that way.
I was in the check out lane searching in my purse for my ebt food card. I didnt want to hold up the line so I decided to pay with my debit card. Soon as I got to my vehicle and put all my grocerys in the car I found my ebt food card in the car on the floor. It must of fell out of my purse. So I went back in the store and went to the lady I checked out with and ask If I could get a return so I could use my ebt food card. She told me to go to customer service and they would take care of that for me. So when I went to customer service they said no. I went back to the lady at the check out and she got the manager for me and the manger said he had to ask someone above him. The manger said I would have to bring all my grocerys in and have them return each individual purchase and then rering each purchase.
So thats what I did. As I appoarched customer service no one wanted to do the return, so they yelled for an associate in the back who rolled her eyes because she didnt want to do it either but had to. So I took each purchase out as she scanned everyone then I put it back in the cart. After that I took every grocery out again so she could rering it, The whole time I felt so uncomfortable and degraded and embarassed all at the same time. Especially when the first associate said real loud in front of all the customers.
I just wanted to run out of the store right then. Walmart employees I would imagine are there to help their cutomers out but that day I felt like I was being discrinated because I held the low income food card. I never want to go back because I never want to feel that way again. On top of everything that happen they would not give me a credit for my $10.00 coupons I used. They said we gave you enough back, but really I got back what I bought.
I am currently on hold with Walmart in Miami ,FL and their service is horrible. I've been transfered three times and no one has even asked me what I needed. And when I do speak to someone they dont speak ENGLIGH!!! All I want to know if they have a item at their store. Why is that so hard !!!!!!! Ehh
I went to the Black Friday sale on thanksgiving and was extremely disappointed..I already sent in one complaint for being physically approached by a manager..accused of something I could have had no part in. I got stomped on, pushed to the ground, yelled at by your employee told to get out of store..it was terrible. On top of that, the laptop with the $70 bonus was to not go through register until after 10 .oo. As was the games I was , along with many others, going to purchase, were sold over the counter BEFORE the advertised time. Signs posted said the merchandise would not be in register until then. So many people were disappointed that night. The store clearly had no idea what they were doing...
I purchased my prescription eye glasses at Walmart in Morehead City, NC in March 2011. By the end of the year, I had to get my lenses replaced due to cracks appearing on top of the lenses. Walmart replaced them at no charge. Well, again I have the same problem with the same kind of cracks in the lenses. I took my glasses back to Walmart in November 2012 and the person at Walmart told me my warranty is out and they would not replace them again. My question is: What does the warranty have to do with an obvious defect in the lenses? The lenses should be replaced for FREE AT NO CHARGE, if there is a manufacture defect. Cracking lenses could result in eye damage.
I find it amazing nobody at Walmart located at 24th street and ave.B,in Yuma listens to their customers. Either to busy,with their telzon,or checking their watches,to find out how much time they need to get out,from work. Jin Porter,who is the G.M.needs to set things right! I spend a considerable amount of money,with you people,and need a little tea and sympathy!
I went to Walmart Lovejoy Ga to return a item I had purchased for my son. I am (was) an avid walmart shopper, I was told by the clerk I was unable to return this item because I had returned items on Christmas Eve and the day after Christmas. One item I returned was actually an item I purchased off Walmarts layaway. I spent $500plus on the layaway and upwards of over $1000 with walmart for Toys only. The initial customer service clerk was rather rude, I asked for the manager, assistant manager Kim was more unprofessional and extremely rude. The no return without receipt is not posted in the store nor on the store receipt. Instead of her attempting to help me, a paying customer was brushed off and told that the policy does not have to be in writing, it's their policy. I was very perturbed by the disrespect I was subjected to. I decided to call 800 walmart and make a complaint. I made a complaint and was told Brad would call me back. I was also informed the policy the store informed me of was actually incorrect. I have yet to receive a phone call from Brad. I know Walmart is a large corporation and they bank on customers returning regardless of the poor customer service. I will pay more money for better customer service that I receive at Publix and Target. I am done with walmart.
To whom this may concern I'm tired of walmart stealing out of my pockets. I've been screwed over money time after time and on dec. 28th 2012 was the last straw when i went to purchase a 228.00 tv went to use my gift cards i had received at christmas. to help knock. off the price then i had preceeded to use my bank card next which the bank failed to transfer my money in my account so i was denied.
had to cancel purchase. and canceled out on gift cards the male cashier said money would be back on cards needless to say its been over 24 hours now i'd like to know where is my money is this how your employees . get their bonuses. by ripping. people off i think we are through. here you will no longer be getting my business. nor will you get my family and friends. business. i live on facebook my voice will be heard i will express myself like i have done here
The Wal Mart store in Greenwood, S.C. 29649 has the worse buggies in any store large or small I've ever been in. I live less than a mile from this store and it's very convient to use. The buggies are dirty, hard to separate, pull to one side, won't roll and wobble. I don't shop there, just get what I need and get out. When you shop you look around at a lot of items, even those not on your list. You can't do that as dragging the buggies around is too tiring. McDonald's most important item is clean bath rooms.
I can understand this as I wash my hands before eating and have left some without ordering because of the filthy restrooms I get upset before i get to the isles and already looking forward to getting out. You have already put people in a negative frame of mind before they start. The best maintained buggies I've found are in the Bi Lo store in the north section of town. When I in that area, I'll go there because of the buggies even if it cost more. I know this message is an exercise in futility but I'm really trying to help you please your customers. If you don't believe what I'm saying, have someone from outside this area come and and look.
I had a dissatisfying experience at my local Walmart Supercentre today. I went to the Kodak kiosk to print out photos using the Facebook connecting option. Upon looking through my photos, I've realized the photos from my iPod failed to upload onto Facebook. I noticed a new option from the kiosk saying I am about to sync photos using WiFi. I had to download the Walmart photocentre app on my iPod. Because my iPod doesn't have data, I tried to use my mobile hotspot on my phone but it wasn't working. I tried searching for WiFi on my iPod and found networks under the name "Kodak."
I asked the lady working at the photocentre for the password but she did not understand. She kept telling me to follow the instructions on the screen, and the screen was telling me to download the app. I told her i didn't have access to internet and i kindly asked for the wifi password again, but she said she wasn't allowed to give me the password. Knowing this was partially my fault, I left. Luckily there was a McDonald's inside the Walmart with free WiFi.
Unfortunately it wasn't working, the employees there told me it stopped working for a few days. Unhappy, I continued my shopping at Walmart and bought other things I needed. The line up to check out took a long time, as there were only two cashiers. After checking out, my cashier did not help me put my items in my bag. She pushed aside my items and gave me a bag and expected me to bag my items myself. She continued checking out the other customers in line.
After leaving the Walmart location and arriving home, I've realized that I was missing an item that was cashed out and was on my receipt. I believe it was lost while the cashier pushed my items aside and probably missed one item. This Walmart is not close to my home, making it inconvenient to drive all the way back to complain about my experience and the purchase of a product that I didn't receive that was only worth $2.88 + tax.
I have been a loyal customer throughout my years of living in Canada, and have never had a shopping experience as horrible as this one. Through many misunderstandings and confusion, I think I deserve an apology and maybe some store credit for the money I spend on an item I did not receive. Thank you for taking the time to read this.
After spending at least 45 minutes to an hour shopping in my favorite Walmart on the Troup Hwy in Tyler, Texas.... I head to checkout and am in disbelief. There were two checkout lines and the lines were so long, they had to curve and break to let people passing by thru.
A very nice gentleman went and spoke with the manager and told him that three registers just closed leaving only two open and a LOT of people wanting to checkout. The manager's response: "It was time for them (the checkers) to go home".
Seriously? My frozen products would have been thawed by the time I got to checkout. I took pictures of the lines if your interested. Myself and a few others just left our buggies and headed out the door .... which is what everyone should have done leaving the manager to stock everything back.
This is not acceptable customer service. I live in Jacksonville and swore I'd never go back to that Walmart. Now, I'm wondering if Brookshires, Save-a-lot, The Dollar Stores ..... would be better. I think I will give them a try.
I called a walmart store (#2215 - Darien IL. ) and asked to be transfer to the furniture department and the person that answered the phone left me on hold for more than 5 min. After that I hung up and called a second time. Again I was left on hold for another five min. I called one third time and the phone rang several times and someone picked up the phone and hung it up again.
This kind of customer service is unacceptable. I was calling to check if they had some bookcases I saw online in stock. The website said they had a limited stock of this bookcase in the store and I just wanted to make sure they had the bookcases I need before going to the store. This is the walmart locator number for the bookcases0004266610620. These bookcases are $79.00 each and I wanted to buy 3 of them. I guess thanks to your horrible customer service I will have to buy them else where.
All I'm asking for is for your management to take a second look at the kind of people they hire and the way they treat customer so that later you don't wonder why customers prefer to pay a little more as long as they feel they are getting good customer service elsewhere.
I ordered a kidkraft kitchen from Walmart as a Christmas gift for my Daughter. walmart said it would be in the store on Christmas eve for pick up and that I would receive notification when it arrived. The notification never came and on Christmas day I received a email saying it was delay and most likely arrive in a couple days following Christmas.
Two days later I received another email to tell me the package was lost or damaged and I would be refunded my money but if I still wanted the item I would have to reorder it. I looked online and the price had been increased. My Daughters Christmas was ruined and all her other gifts of play food had no kitchen to go in.
The only gift she asked for and she didn't get it. Walmart has lost my family as customers.
Walmart advertised a Straight talk (android) phone to go on sale at 10pm on Thursday Nov. 23...arrived around 8:15 and got in line... At 10:15 they still had not given the phones out and when they did it is a totally different phone w a sucky camera and a slide out key pad... Was told it was advertised wrg and they didn't get the advertised phones in... Found out my sis in law bought the right phone at the Valley Walmart and they had the ones advertised! We weren't even given a discount for it being wrg or falsely advertised! Really pissed!!
Walmart store number 5189 It has taken me a few months to put this together I have been so upset with the whole thing. For years I have relied on Walmart to service my auto, oil changes, batteries, headlights, windshield wipers, etc. Last year I took my truck in for its annual oil change with the priority being that my rear differential be topped off which is my usual priority annually. Since I bought the truck it has had a leak and after a year it has lost a substantial amount of fluid.
Up til the last 2 changes topping off the diff was included in the oil change but last year they said I would have to pay for the more expensive oil change to get this included so I did. When returning to pick up the truck they told me they were unable to top it off as the plug had been stripped on the outside and a wrench would not grasp the plug as it was now rounded. Rather than being held liable for any damage they declined to attempt it. I was very upset as that was my main reason for being there so I asked why did they charge me the higher price if they were unable to do what the higher price included. I was told that that included other services that the cheaper oil change did not.
I was pretty irrate as they knew what my priority was and yet they proceeded with the oil change anyway. After what they told me I knew that it was even more of a priority to get the diff topped off as it was close to empty so I took it to my mechanic and they replaced the seal so that there was no more leak and also the plug which they said they would not have replaced if I had not requested it as there was only one corner flattened on the plug and that did not prevent them from turning the plug open. They told me that the diff. was full. So I knew that Walmart had topped it off and had probably damaged the plug in the process and did not want to be liable for the damage so they denied doing anything with the diff.
Fast forward to September of this year, my Walmart battery was dead and I could not find my copy of the guarantee. Surprisingly the guarantee that was in a pocket at the side of the battery was gone. I have always purchased the Walmart battery that is guaranteed full replacement free if it goes out under 3 years. So I called Walmart and asked if they could look up my battery purchase since I could not find my copy of the guarantee and it had been taken off my battery and it had been less than 3 years. The battery was replaced in June of 2010. BTW, I believe that when the oil change was done and they stripped my plug that they took the guarantee off the battery.
They were the only ones to service the battery as attested to by the receipt I got from them and also because they were the only ones to gain anything by removing it. The person I talked to on the phone said her name was Rhonda. She told me they had no way of looking up the battery and she would have to talk to the auto supervisor before she could tell me anything. She also told me they had no policy that the battery would be replaced within 3 years if it went out. I knew that the supervisor of the auto department would not honor anything as he was a part of the fiasco that had went on the prior year. I did argue with her about the policy on batteries as I knew it was a lie as I had had a replacement twice and the only thing I had had to pay for was the core of 8 dollars and something. She called me back left a message and told me that the supervisor said there was nothing they could do about my situation.
I called her back and asked her if she had found anything on my battery purchases and she said no but that she did find the oil changes. She continued to deny that they had the battery policy I had mentioned. I told her that I was going to contact Walmart corporate about this as there were many lies being told and she backed down and said I should bring it in so they could see about checking out the number on the battery for a prorate. This was not satisfactory to me as I know what I know.
A month or so later I did find my copy of the guarantee but of course I had already purchased a battery from another source. I have always considered Walmart an honorable and honest company and am very concerned for this particular Walmart. There was so much underhandedness done and lies told that I would hope that you would be concerned with the reputation of Walmart. I am including a picture of the battery I got from walmart and its number and date that is on it.
I do hope you look into this as the service there and in other departments are sorely lacking in the last few years. Reputations are important for the health of a company. I am sure you realize that even if I am only one person we do add up over time. My complaints are with this one Walmart. Additional complaints are: The people there are not helpful and even rude at times. A guard made me wait a half hour for a electric cart but never returned with it. I had to find him to find out he was not successful in finding a cart for me. The register refused my coupons with no reason given by the cashiers. Some will refuse to use their scanners on heavy items. If you direct this to the offending Walmart they will squash it.
A employee at the dubois location name that i notice micheal jardine was very rude an assulting towards me and my daughter when she ask him where could she find a item that she was looking for through out the store, and he stated are you blind its right down there and called her stupid. that was a horrifying expeirance for a child have to go through for all she wanted to get somthing in the store, So in my eye,s that was very wrong manner he used, it,s very disturbing when we have been shopping at walmart for a long time to expeirance this matter before now she won,t ask anyone anymore upon that situation.
I just watched the Walmart-High Cost for low prices show on TV and am thoroughly sick of Walmart. The way you treat people in the US and worse in China is totally awful. The way you weasel into a town and put everybody else out of business is disgusting. It's called greed. The way you tell employees to lie, work overtime and don't get paid for it. You're worse than communists. I will never buy another thing at a Walmart store. And the big CEO gets on TVand talks about how wonderful everything is.Makes me sick
I have a friend who can't walk real well and relies on a riding shopping cart in the store in St. Augustine, FL She goes there every Sunday to do her shopping and spends hundreds of dollars there every week. She has had to quit going to the Walmart because they don't have more than a couple of WORKING carts and she can't walk on her own in the store. She has been told, that the carts are broken, and I guess, never to be used again!!!!! She now goes to Target to do her shopping. So, you've lost her business and probably more people. This store in St. Augustine is pathetic. I've Black Friday. You absolutely don't care!!!! Target is a much nicer store since they remodeled and go there myself as I have never shopped at Walmart and walked away frustrated with something. I can't blame the employees since the "top brass" doesn't care- why would the employees
I had a dispute over the price display on the pallet vs. actual price of item. The display sign said $9.97 for the desk easel, when reviewing my bill the price was $19.97. I called Wal-Mart and explain the issue of the $10 price difference and I was placed on hold for 15 minutes, the associate came back to the phone and advise me and I explain where i seen the display and got the toy from and she place me on hold again for 15 minutes, she came back and advise the display reads $19.97 and would i like to speak to a manager and i said yes.
I was placed on hold again for 25 minutes before a lady picked up the phone and I again explain the issue and she placed me on hold for over 30 minutes and never came back to the phone, another associate picked up the line and ask me who was i holding for, and advise her that a manager had placed me on hold and at this point I am going to return the full $419.49 purchase and she began to laugh at me thinking I was joking, but I was very serious. She called for a manager and after another 8 minutes Reneel picked up and I told him I would be returning all of my purchase order due to the unacceptable customer service that I have been provided by being on hold for over 1hr and 20 minutes as we speak, he advised me that I could not do a return until the morning because customer service was closed, I advised him that I was on my way driving as we spoke (ear piece while driving) and I expected a full refund, he said that he would let me speak to the assistant manager who never came to the phone and after 1hr and 28 minutes and 50 seconds I was disconnected.
At 10:50PM I enter the store and request to see a manager for a refund, Reneel greeted my and advised me that he would get a manager, a older African American lady approached me to find out what was the problem and why I wanted a refund, at this point I just state that your customer service is horrible and I want all my money back and will take my business to a story who will respect my dollar because the Florin Wal-Mart does not care how they treat there customer.
My family and I used to shop at Walmart quite a bit and were quite satisfied with our purchases. However, over the past year, I have noticed a lack of merchandise available to the "over 50's" group. Nothing major but regular fit denim shorts would be nice............not the loose fitting jeans the teen crowd are wearing. Sleep wear selection for females has become dismal at best. Until I see a change, my purchases will be limited to smaller items. Kohls has by far surpassed Walmart in selection, variety and customer service. I feel its time for someone to take over this store on Rome-Hilliard road in Hilliard Ohio, West Pointe Shopping Center and return it to a place that one is fairly certain they will find what they are looking for. I also suggest that someone check the customer age groups that frequent this store and give them a little bit more of a choice. No need for Walmart to offer us clothes that make us look like we are ready for the retirement home.
Hi there,Myself and my younger brother Marshall had an unpleasant experience at the North Sydney, NS Walmart location yesterday Nov 20th,12. I had purchased my items while my brother was in electronics speaking with an employee about ordering a game, i was waiting in the porch for my brother, when he came into the porch he had 2 posters in his hand (which i assumed were purchased at the electronics depart) however we were chatting in the porch then he opened the outside door(which was not closed and we did not completely exit the building) as he was going out to the car to retrieve his debit card and then turned around (which is on camera) as he realized he still had the posters in his hand, at the same moment the mystery shopper had stopped him and said he was under arrest for theft.
We were directed to the security office. I do understand the protocol however the following actions were extemely unprofessional, the mystery shopper was Rob Matheson. Rob told my brother that he was under arrest for theft, my brother said he wasnt police and asked how he can arrest him and Rob stated "maybe I am a police officer" and led us to believe he was a police officer until we had to ask him to show us his badge, which of course he could not produce. We tried to explain to Rob that it was an honest mistake and he realized just as we were leaving that the items were still in his hand. Rob would not listen to our explanation and said he called the police. He then proceeded to tell my brother that he is banned from every Walmart across Canada (with no length of time so we assume its indefinite) My brother refused to sign the document as he does not feel making a mistake should lead to him not being aloud to re enter Walmart.
I asked Rob if Walmart would appreciate loosing hundreds of dollars in business which my family spend on a monthly basis and he replied with a smirk and told us all to go shop at zellers (which was recently closed down in our area) at this point we assumed the interigation was over, my brother including myself got up to leave and Rob grabbed him by the back of the shirt to pull him back. Marshall was not trying to "resist arrest" we simply felt that after he showed us the ban the whole ordeal was over. Eventually the police did show up, the police officer listened to both sides of our story, he did not lay any charges as my brother does not have a criminal record. My brother than apologized for the misunderstanding of the whole situation and has agreed to write an apology letter for making the mistake.
I could see if he was hiding the posters or running out to the car but he wasn't, it was an honest mistake and I do not feel he should be banned from Walmart. I also feel that Rob Matheson should have remained professional which he did not. I request Rob be spoken to regarding his inappropriate behaviour and the ban be lifted.
On Thursday, March 28, 2013 at approximately 6:00 in the evening, I purchased a Kodak 30, combo ink pack from your store in Union, NJ. I didn't open it until today, 4/2/31. The outer package was sealed, but inside, both cartridge packages were cut open. I removed the cartridges and placed them in my printer to read them. The color was empty, and the black was only half full.
I called Walmart customer service and expressed this. I also told the woman on the phone that I didn't have my receipt. She told me to bring in the merchandise and ask for a manager. At approximately 3:00 today, my brother brought the item to Walmart and did as we were advised.
One manager agreed to the return and offered a store credit. Another manager overrode the first manager and said he couldn't be sure that the item was purchased the way we said. My concern is not only that I didn't receive a credit, but that some one is putting used merchandise on Walmart's shelves.
My son and I have applied numerous times at our local wal mart in Nashville Arkansas and each time that we check on the status of our applications they claim that it is not in their system and that they cant find it any where in the system and we know that it should be in the system unless they are deleting it out of their system in order not to hire us, this seems a little like they are discriminating against us wouldn't you say, they seem to be hiring people off the street that look nasty and dirty with long hair and beards and i thought that was against policy why would they do something like that?
it is just disgusting to go in the store and see older men with long hair and beards on the sales floor looking nasty and dirty, and its not because of the job. i am very upset that we keep applying and get no response from anyone, in fact i applied one time and one of the assistant managers had enough gall on his face to tell me that they didnt have a place for me because i talked about inside store matters inside the store and that i was rude to customers which is not true I never talked about store matters to anyone and i was never rude to the customers.
in fact i had several customers that i had when i worked there before ask me when i was coming back because they missed me being so kind and nice to them does that sound like someone who was rude to customers and talked about store matters inside the store? oh yea the assistant managers name is Thad Keith and i tell you now he is rude to his employees and the customers too, i have seen this with my own eyes you might want to check into this matter and also the hiring procedures in that store thank you
This store is not clean, the doors coming into the store are dirty, they don't have sanitize wipes to clean carts. The parking lot is always full of carts in parking area. They don't have a slicer to get bread sliced. I have been there when they were completely out of potatoes, bananas and several other products. The shelves are always empty of several products. I have complained before about this store and also talked to the manager a couple of months ago and Nita Mogus said that she just took over at this location and it would take some time to get things straighten out. But it is worse now then it has ever been. I have been going to other grocery store due to the problems at this Wal Mart
My husband and I were at the stoney creek walmart today at 1;00 p.m and we went to deli and looked for cooked wings as we buy plain wings every other day.there was only 2 boxes of wings out one bbq one honey garlic..We asked the staff member if wings were being made ansd she said there are 2 out and I told her we only eat plain.
She said oh well thats all we have and I am not making any more today.we told her that seems odd because we are here every other day .I said why do you have a sign with prices if you have no wings.we did not get a responce .Now we have gone in on many occasions and the other staff are very pleasant and asked what we would like and told us to shop and come back in half an hour.We felt very offended and cheated out of a nice dinner.
We love the wings but we feel embarrassed to ask again if no plain chicken wings are out on warmer.We were very let down and thought we should have been given a better explanaition.Or for that matter make plain wings while we shopped like other staff have done...Thank you
14 months ago I bought a 37 inch Vizio tv . Now it won't turn on . After I tried to return it to the Wal-Mart I bought it from ( with the extended warrenty ) . I was given new paper work instructing me to mail it back to them . The run around that I have been given is more than 8 years in the army and an ex-wife ever trained me for . I will never buy another high dollar item from Wal-Mart SATISFACTION NOT GAURNTEED . I guarintee if you have a problem with a tv you bought from Wal-Mart you will become even more pissed off than you possably ever have been . WTF Wal-Mart
I recently purchased a email gift card for my father, the purchase request was easy, but not very informative of how it wold work. The request said a gift card would be mailed to my fathers email within 48 hours (usually immediately). The gift card did get there close to the the 48 hour mark. My father was having difficulities with his printer so he copied the card number down and brought it to his local wal-mart (40 miles from his home). Customer service was very busy because of the holiday season so he ended up waiting in line for 45 minutes, (not easy for a senior gentleman) when he made it to the front he was told by Walmart associate that he would need the email not just the number, he explained he why he was unable to print it and they offered no help. I can not understand why they could not allow him to verify his email address and use the number or let him check email there and print for him, or call me to verify I sent it or help him call someone that could access his email and email to store for printing. The associate did not make any attempt to help him or advise him why it was needed, just shooed him along like it was not her problem. My father left quite upset and when he told me how it went I felt the terrible for the trouble he had to go through to recieve a gift card from me. When I ordered the gift card they did not say the reciepent would have to print out entire email and bring to store, he told me his printer was down after I sent gift and I told him I thought it should be fine as long as he had the number, I even provided him with order number in case he needed it. I have been a loyal Walmart customer for many years, but I will now try to avoid using Walmart services or make purchases from them in the furture. Walmart needs to change it's logo to a large frown for unhappy customers.
I am a member of the Wal-mart family mobile plan with my brother Mike Seals. I had an agreement with Walmart to return a damaged phone, which I did on October 24,2012. The agreement was that I was to receive a return phone within seven working days upon the receipt. I confirmed with them that they received my phone via UPS, which I also paid for. I originally paid $150.00 for my phone, and they stated that since they no longer stocked that particular phone, they would replace it with a phone that would cost $99.00.
That would have been fine, if I ever got a phone back. Today is November19,2012, and they just keep telling me that it is also out of stock, and due to the storm, they cannot give me any information except that whenever they get one, they'll send me one. At first, they used the hurricane as an excuse, and now they just say that they can't give me a date. There is a Wal-mart ten minutes from my house, and it hurts me that they have to take money from lesser-fortunate people, who are already down on their luck.
I can't afford to buy another one because I am pending disability for two years. I also was getting side jobs to help to keep from losing my home, and all of my contacts were in that phone, and used that number. This doesn't seem to phase them, and because of them, I haven't been able to receive any side jobs in three weeks. I'm not even sure how I'm going to supplement my financial needs. Please help me with this situation if you can, because I don't see how they're able to get away with this. I have called and expressed my need of my phone to them over and over. They just don't seem to care.
Helped my son pick up a bureau and poster frames he had ordered at your Glenolden location. When the stock person rolled out the boxes, it was easy to notice that the top box had been badly damaged. When I looked inside, the frame was broken, and we were told that we had to go to the customer service dept. so my son could be credited on his account. It took my son another forty minutes to complete this transaction. During this entire process, no one even had the decency to apologize for our inconvenience. I will never set foot in another Walmart as long as I live, the experience was worse than having a root canal.
Today, November 4, 2010, at approximately 11:30 am I was shopping at the Wal-Mart in West Sacramento, Sacramento, California. My husband and I wanted to return a "wand" or remote for the Wii system and replace it with a black one. We were in the Electronics department and noticed that there was none available. So we started looking around the area to find someone to help. After looking for a while we finally saw an associate near the back of the store talking with another associate in the photo department. We walked up to them both and asked could we get some help in Electronics. The person standing on the outside of the counter in the photo area said he would help us.
So, we explained that we saw no "wands" for the Wii. We asked him could he look the "wand" up to see if we could purchase it online. He said we could do that at home. I said to him, just last week were in the store purchasing the Wii console just last week and when what we wanted was not there, the associates at that time were so helpful, one actually went online and helped us get everything we needed. I asked him why he could not do the same? Finally, he went online and then said to us that the "wind" was not available. The associate was extremely rude from the beginning, he acted as if we interrupted his conversation with the other associate in the photo area to begin with. Then, his tone when we tried to asked questions were just outride rude.
We asked for a manager to come and a supervisor (Jazmine) came over. She listen to my explanation about what happened and as I spoke to her the associated interrupted and said he asked my husband to come look at the computer to show him that the "wand" was not available. The associate (Matt) lied to her. He even went so far as to say check the cameras in the store and they would show him motioning to ask my husband to come around the counter to see that the "wand" was not available. At that time we both said to the supervisor and Matt, he was lying. My husband then told him he had no customer service skills. I looked at the supervisor and noticed there was little she could do about the matter so I asked to speak with a manager. Lisa, an assistant manager came over. I explained the problem once more and she apologized for his rude behavior. I told her that I also wanted to purchase a IPod but did not want to ask Matt to help because of his unwillingness to help us.
The assistant manager (Lisa) apologized and then turned to Matt to ask that he assist us. He did and while he helped, the assistant manager, Lisa told the supervisor, Jazmine not to leave until the transaction was complete. I am appalled at the way we were treated today at the store. I can't begin to tell you how much money I spend at Wal Mart and to be treated like a second class citizen is unspeakable. Not only would I like to be contacted about this matter, I expect and want to know if Matt received some type of reprimand for his actions. There is no need for anybody to come in a business and be mistreated the we were today with numerous customers on looking.
On the morning of 02/20/2013 my wife, Lois Einolf, had dental surgery in Cumberland, Maryland. The surgery was completed by about 9 AM and I was told that prescriptions for pain medicine and antibiotics were telephoned into the pharmacy at Oakland, Maryland's Walmart Store. I was also told that it was very important to get my wife on this pain medicine as soon as possible before the numbness to her jaw wore off. I took my wife back home immediately located in the McHenry area of Garrett County, Maryland, a 45 minute trip from Cumberland. After making sure that my wife was as comfortable as possible, I proceeded immediately to Walmart in Oakland to return a bad product and obtain the prescription. Upon going to the pharmacy counter and inquiring about my wife's prescription, I was told that it would be another 30 minute wait. The pharmacy was not busy with visible customers at that time. I told the gentleman behind the counter that it had been over an hour since this prescription was called in and that my wife needed the drugs to relieve the pain of dental surgery.
He apologized and said he would 'Bump it up." In reality, it had been over 2 hours since this prescription had been called in and I told him that their response time was unacceptable. I do believe that more than 2 hours to fill pain medication for patients who have just had surgery is not in the best interest of the patients care and comfort. Needless to say I am very upset with Walmart and what seems to be a lack of timely prescription filling. This will probably be the last prescription I have filled at Walmart and would not recommend Walmart's services to any of my friends and relatives.
Donald E Einolf Jr.
Food Lion sale item - ( 2 liter coke - buy one, get one free). Walmart would not honor this weeks Food Lyon sale advertisement (11/7/12 -
11-/13/12) since it did not list the price of their 2-liter coke that was on sale. My argument was that the second coke is free, it should not matter what the Food Lyon's price is. The amount taken off for the (2-liter coke) can be based upon the Walmart price, since it's free. They said no and I paid full price. Should have gone to Food Lyon.
Bottom line - Walmart advertises on TV how they match competitors sales - I guess you better read the fine print.
store:940 operator#00008387 register #8 date Oct. 20, 2012 id# 7DNNP8B5PJT
When I got in line to check out, I was third in line. Which is pretty good, I was happy. Started getting checked out, the cashier wanted to place my bag of potatoes and oranges on the floor. I told her that I didn't want my food placed on the floor.She replied that she has no where to put them but on the floor. I told her i didn't want my food on the floor, just give me a minute and I'll have the rest of my stuff on the belt. She replied that she was going to put my food on the floor because she has rate of speed and she doesn't have time to wait. I just let her know I don't my food on the floor. She placed the two items by her register and continue checking me out. I also had cokes,water, shower chair that i left in the basket with bar codes up . I asked her if she could scan these items. She ignored me. I asked her again, she ignored me again. So I asked her if she would scan these items i can put some bags back in the basket. She became more huffy and scanned the items. She began scanning items she had already scanned. I told her she had already rang those items up. She said how am I suppose to know. I didn't reply. when I finished checking out total $267.38 and a cashier with a severe attitude. I went to customer service, put complaint in to customer service manager. The manager said she would talk to her. I just believe that a customer no matter how much or how little they spend they should not have to be treated like they are a inconvenience by the last person you come in contact with.
I have been shopping at Walmart now as long as I can remember. I have lived in Maryland, Virginia and now North Carolina. The Hope Mills Walmart store is without a doubt the worst I have ever shopped at. First it was never having any 10 pack value size Pop Secret. Now I have started going to the Food Lion to get that. I have been looking for Quaker Oats instant Oatmeal large size and they have been out for a week now. Popcorn seasoning, same problem. I really enjoy Walmart service and prices, but if I have to keep going to Food Lion because my store is lacking in the ordering and stacking department, I might as we4ll get all my thing at the Food Lion and save some gas.
On 5/1/13 I talked to a service rep at the walmart auto center inquiring about getting an oil change. He informed me "We're not busy, bring your car in and we'll take care of ya." I handed over my keys at 4:45 p.m. and they didn't get the car back to me until 6:40 p.m....almost TWO HOURS later!! I inquired after 40 minutes of my car still sitting in the parking lot as to how long it would take and the rep told me about 30 to 40 more minutes. About 6 p.m. I noticed my car was no longer in the parking lot and then FINALLY at approximately 6:40 I get the call that it's ready. I just got off work, I was dirty, tired and hungry and I wouldn't have brought my car there if I'd have known it would take this long...especially after I'm told "we're not busy, bring it in." Poor unacceptable service. Rockford, IL. Walmart located on West Riverside Blvd.
I was at the Wal Mart in our local area on Sunday (17 July 2011) around 6:00pm. While the cashier was rining up my purchases there was a black lady (20 - 30 years old) on her cell phone and every other word that came out of her mouth was f---. I was very irrated with her cussing that I asked the cashier if she could call her down, I had my 8 year old granddaughter with me and these young children already hear enough in this day and age.
Well the cashier said that she couldn't, well I told her that I could, and I politely asked the black lady to watch her lanuage, she told me that I didn't need to be in her business, well how can you not be in her business when she was talking where everyone could her her lanuage. The cashier called CSM, well the CSM (man) came over to the cashier and I told me he couldn't do nothing about it, I told him that people have been arrested for using lanuage like that. Well he told me that we both had to be quite, well I didn't agree with him. But still no one cared if this black lady was cussing or not.
Now I can understand why we have so much rascism in the world against younger black people, people like her don't have no respect for other people.
Wrangler jeans have a glued-on lable on the backside of the right leg. The glue used is apparently caustic in nature. After the lable is removed, the area it covered soon bleaches to a whitish color, then disintigrates, leaving a hole. After 2 or three washings and the pp;ication of a patch, the patch itself is now bleaching out and softening. This is happening with both pairs of jeans I bought from you.
My niece purchased 2 olay 7 day cream for me. I did not want it so she went to return items. She did not have box, so they told her no return. I called customer service they told me to go to customer service and they would. Went there, they replied she stole it, then did find receipt from last Tuesday. They couldn't find box of olay night moisterizer 1.7oz so said they couldn't refund that didn't have bar code and that would mess up Walmart's inventory.
Then the security guard came and said he would walk her out and will not be allowed back in any Walmart. That's fine, look at my account, you just lost alot of money that I purchase on line. I don't work at Walmart but know enough to go look where product was and there is a tag staying product name and number. I want this item returned and money back. I have know problem not shopping at Walmart, there are lots of stores around here.
For food Western Beef just opened up, prices cheaper, have butchers there and food coding longer lasting than Walmart. Toys, house items etc.. Amazan, Ebay, Toysrus, Target, Lowes etc....
Walmart wireless team has terrible customer service. On 7/08, Verizon introduced tiered pricing for their data plan. In order to take advantage of the original unlimited data plan, i had to place the order on or before 7/07. I placed the order on 7/06 which was more than 1 day before the deadline and I have a receipt from Walmart Let's Talk web site acknowledging the order on 7/06. Later, I found out that Walmart did not complete the order with Verizon until 7/08 which was 2 days later.
As a result, I was given the new tiered pricing for data plan. When this problem was discovered, I called Walmart Wireless and talked to Marie and Amri. They claimed that they were unable to help as the original unlimited plan was no longer available. The only remedy I had was to cancel the order and return the phones. They were no help at all!!! I called Verizon and within 10 minutes, they agreed to give me the unlimited data plan which in essence, covered for Walmart's mistake.
Walmart's customer support team (Marie and Amri) was very much un-helpful. They had their protocol and were unwilling to deviate from the script. I will never purchase from Walmart Wireless again and I will do my best to inform other consumers to stay away from Walmart Wireless.
In canton Tx our Walmart allows ad comp but in this last week 4/2/2013 they have refused to match meat ad prices says its losing them money . They have not advertized this change they have not put up notices any where that can be seen by the public .CLERKS have to tell the customer as they come up to pay .It has made hardships on some families losing that since they don't know before buying they are going to pay another price. Walmart should advertise it on TV like they do the low prices they say we get
A couple of weeks ago Toys R us offered a xbox 360 bundle with kentic for $99. The same bundle was offered by walmart for $249. I had my daughter take the toys r us ad to price match this at the Harrisburg, IL walmart. They took 10 different employees to decied the free item in the box was not the same as in the toys r us one. Instead of the 2 yr free xbox live as in the toys r us, walmart bundle only had a 1 yr card. My daughter explained this was not an issue for us, as we do not have the internet anyway. The rest of the package was exactly the SAME! The employee who removed the bundle from the case even stated it should have been price matched and that walmart just did not want to lose $150. I am very upset about this. I am a divorced mom that works two jobs to support 6 people. I try to make my checks last while still trying to get my kids something nice for presents. Thank you for your time in looking at this matter. I have shopped at walmart for years and never had an issue with their price match policy before.
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