Sprint Complaints Continued... (Page 14)

I had returned a telephone and was informed to return the non working phone. returned the phone and sprint has turned off my phone over 10 times in once month due to not recieving the non working phone. I do not have the phone and I refuse to pay for something that I dont have.

I am extremely upset with Sprint and the services that have been provided. I purchased a brand new Iphone5 from Sprint online. Since 2/23/2013 I have been without service, not being able to receive or make phone call and text. My phone is my business, I am on the road taking care of business. I have no phone to accommodate me. I am still within my 30 days to change companies and I am highly considering doing this. Not having service for 5 days is unacceptable and is causing me to lose out on money. I pay Sprint on time every month for a service I can not use. Customer service had been giving me the run around since day one. I have asked to speak with supervisors and my request were not met. I have been hung up on and given attitude from a Sprint representative. I plan on going to social media to promote the awful service I have received. As I type I have no service due to a technical issue on Sprint end. I need someone with authority, power and knowledge to resolve my problem asap.

I did not renew my contract. I cancelled my cell phone. I paid the monthly bill. Send them an additional check in the amount of $9.00 to pay for the couple days that were not included in the normal billing cycle. On the bottom of the check left corner I typed on the check "FULL PAYMENT OF". They cashed my check. That was in 7/22/2004.

Since that time it has been turned over to several collection agencies. Currently it is in the hands of Enhanced Recovery Com. Jacksonville, Fla. They are trying to collect $195.45. I do not owe anything since you accepted my check that had full payment of on the check. My offer was $9.00 and by cashing the check -you accepted my offer. I consider your continued efforts to collect more money to be extortion.

This happened 9 years ago. I dispute the bill. I consider the account paid in full and dont owe you anything. I will be happy to provide you with a copy of the cancelled check.

I have been a loyal customer with Sprint for over 20 years, paying my bill on time and etc.. On 10/25/12 I spoke to a representative at a local Sprint store in my areas about adding another phone to my line. He suggested that I opt for the family plans stating that all 3-lines would have 500 min and that my bill would be lower if I went from my current plan to this new plan he had suggested.

On 11/13/12, I received a bill for the 1st time since changing to a new plan and to my surprise it was approximately 3/4 or greater in amount than my last plan. I contacted Sprint immediately and spoke with a rep which informed me that I had changed my phone plan in the middle of a billing cycle and should have waited to change it at the end of the billing cycle and I would not have incurred such high bill. I feel that prior to making any changes to my Sprint account the rep at the local Sprint store should have advised/suggested to me that it would be in my best interest to wait till the end of my billing cycle otherwise I would have to pay a bundle in fees for switching my plan in mid-cycle. I appreciate that the new phone was free, however I find that I did not save at all because prior to switching plans my monthly bill was $157... a month and after making the change I received a bill for $291... Now what type of savings is that "Sprint"

In conclusion, I find this to be unfair to any customer and especially to loyal customer. In all fairness I ask that anyone affliliate with Sprint be trained in a manner that will enable them to adequately service me the consumer. Bottom line, if you as a rep wouldn't sale it to your loved ones than don't sell it to me. Basically, Spint reps be honest to the customer.

Thanks in Advance

I have been a customer of Nextel/Sprint since 2006... The service of Direct Connect offered by these Companies was extremely good... but ever since December 2012 Sprint and Nextel were not longer partner and unilaterally Sprint decided to cut the Direct Connect International and National Services, but they never let us know about these changes in the company and still they were charging us 90 dollars a month for them (please note that we have two devices on this account).

On January 2013, traveling to California, we decided to check out in one of the stores what was going on and they offered us for 99 cents to exchange our devices for new ones which suppose to have the International Direct Connect Service not phone service was included due to the exchange... we accept the offer and 24 hours later the service was suspended, why?, because they said a change has been done in this type of Plans and they are not going to offer any longer the International Direct Connect, but the option was either to cancel or come t0 Mexico and negotiate with IUSACELL which is a Company that carries the TSMA techology. Nevertheless, we did so and once in the store of IUSACELL they provided us with a catalog of their services and none of them is the International Direct Connect, worse situation is that they can not install any chip in the devices we have.

Therefore, we call SPRINT up to let them know that we were very unhappy with this situation and we are not willing to pay any more for a service that is not longer delivered by the Company, their answer was if we decide to cancel they are going to charge a penalization fee in the amount of $200.00 per device THIS IS NOT FAIR and represents a fraud due to the lack of technology to performe the Plan that we have hired.

We are not willing to pay SPRINT, we demand the refund of the money we have paid in full to them for the months of January, February, 2013 and we are going to stop paying this company as of March, 2013.

I am a military personnel. I have been deployed overseas for the next couple of years. I have been trying to place my phone on a military suspend plan. I have been provided with call numbers which I cannot connect to. Calling through sprint customer service has me jumping from department to department for hours and results in no solution. I want for a sprint representative to personally help me with this issue, because I am still being charged for this months service, I have not used it, and sprint can't help me?

I have been a Sprint customer for 7 years, no problem at all. I have always paid my bill on time. I signed a new contract a year ago and pay $170 a month for two phones 1500 minutes/internet/unlimited texting. This would be no problem if what I was promised in my contract was actually being given to me. For the last year, from the day I brought home my cell phone nothing has worked. When I called to return the phone in the 14 day time-frame I was told a tower outside my home was being prepared, internet may be unavailable for a few weeks. A year later my phone places calls 1/2 of the time and the internet has never been able to be accessed. I was informed that the tower works fine. I have called every month for a year.

After the first 6 months of calling and visiting repair stores repeatedly the company agreed to take the two non-working phones on my account back for $100 a piece and replace them under insurance. I dished out the $200 in hopes the phones would work. I received two new phones in the mail and the problems remain, however these two "new" phones that still cannot access the internet freeze anytime you try. The battery must be removed in order to restart the phone.

After this I called to complain. I was told a manager would be speaking to me and a gentlemen came on the phone to tell me I was too much of a "F****** Idiot to figure out how to make a cellphone work" and hung up. I called back and was told the gentlemen never signed into my account under his ID number so the conversation recording was pulled up and for months I received apologetic emails from Sprint. As a well educated individual who worked in IT Tech for years I am positive I know how a cellphone works. Upon calling yesterday to express that the phone does still not work I was told these were my option. 1) Cancel the plan for $500 2) Early upgrade the phones for $300 3) Send the phones in again for $100 a piece = $200 How, when I have paid my bill every month for a year no problem but have not once been able to use what I pay for, does that make sense?

Why should I continue to pay? When I asked Sprint this I was told that I promised to pay in my contract that is why I should pay. Well Sprint, you promised me an internet connection and a working phone. I still have a year left of paying $170 a month for a phone that sits on my kitchen counter and does not work. A phone that DROPPED A CALL and was UNABLE to send text messages while in the Sprint store. However the repair tech in the store told me I must have broken the phone so I needed to purchase another at $300. Yesterday I spent 8 hours on the phone, I was hung up on 6 times because customer service was frustrated. This problem will be fixed. This is completely absurd. The last person I spoke to yesterday told me they had never seen a account with so many "notes" and that my file was like a "book". . . There would not be any notes if Sprint customer service had any ethics.

I had went to a sprint store in Pershing Blvd in Kenosha Wi To get services Which I did with a 100.00 deposit. The associate Lakota Lichwait activated my phone An I turn my phone in in a trade in. He had ask me if I wanted to use my credit on a case I said No And he processed to do it anyway. Then tells me to give him a rating on the survey. Told me if I didn't like the services I could disconnect the phone and I wouldn't be charge anything. I got the phone The services was horrible I was dropping calls I couldn't get online So I decided to bring it back 12 days later.

Now I'm getting charge restocking fee activation fee and time of services Which was NEVER explain to me. I go in to find out why I'm getting a bill ad where my security deposit went. The first associate That approach came to help us Then Lakota came and pushed the other guy out the way Processed to be rude to me and my mother When we were trying to figure out what's going on. It got to the point where the manager had to come and intervene Cause he was so rude. He completely Lied to me saying I was going to have 4G service Then I find out That there wasn't even 4G services. This man has no reason reason to be in retail. He has no customer services skills at all.

I've been a Sprint customer for about 8 years. Since relocating from Las Cruces, NM to Roswell, NM on mid-eastern side of the state my service has been horrible almost on a daily basis. I have sent an email to Sprint Cust Service days ago and haven't heard a word from them.

Sprint had an informal complaint issued against them last Spring by NM PRC and promised to clear up the poor service problem. It still exists, and I believe will not change. I can rarely access WWW, accuweather, etc. and now and then can send a picture to another Sprint phone.

I have no service in most buildings in this town. Had I been informed that service was poor when I relocated, I would not have kept renewing the contract. I was not informed and after a year or so looked at the coverage map for NM.....it is practically non-existent.

Therefore, I am fed up and want my contract cancelled and no lingering financial obligations attached. I've honored my responsibilities to you; Sprint has failed to do the same for me and other residents of this part of the state of New Mexico.

I have had issues with my phone resetting for months. I have called numerous times and visited a sprint store in Huber Heights August 8th where a tech told me he replaced my ear piece, took everything apart and put it back together. If it continued to give me problems I was assured they would order me a new one. As a busy father of 3 I work 12 hr thirds so did not apprciate when I called back tonight being asked why I hadnt taken it back since. I had a rep take my info last Wednesday, confirm with me it was on it's way and I even had a phoneway survey about the experience! When the phone didn't arrive Friday.I called and another rep told me it was in transit. Today I am told NONE of this waa documented and made to feel like a liar and an idiot. For an issue as simple as my evo 3d not working as it should I am shocked I was liedto and trwated so rude. I pay nearky $200 a month and we pay for insurance on equationour phones. I expect MUCH better treatment for a company I pay my hard earned money to! I have dwcided to.contact the bbb if this is not resolved as I have in my phone history the times I called AND it should be documented in my sprint bill. Nice try sprint, I can prove I was told a new phone was coming, twice. Even though you claim there is jo call record.

The Sprint store in Portage, Michigan have made unauthorized changes on my account which include more than one of the individuals under my account. The pin number nor the security question, nor anything was asked to authorize anyone in my account. One of the individuals under my account phone stopped working so they took it to this store and was told it would cost them $100.00 to get a new one as they could not repair it, their contract was not up until December 2013.

The representative went into my account without my authorization, pin , etc and told them there was a upgrade due for another individual on my account whose contract had expired and if they wanted they would use that upgrade for them which gave them a brand new Iphone4 and their contract still ends in December 2013. The individuals upgrade now has a contract which expires 2015 and can't even upgrade if they wanted to because Sprint store used theirs so that the other person did not have to pay a $100 to have theirs replaced.

I have gotten the run around at Sprint its self and the store. I wasn't aware of this issue until a much later date which I called and tried to fix this issue and not getting anywhere with the store or Sprint. What can I do next please, I am frustrated and one of the individuals as stuck with a contract no new phone while the other has the new phone and the same contract. Doing this also was without any permission, authorization, etc.

My family switched to Sprint at the end of last year. We ordered 3 of the Samsung Galaxy S2's. Ever since we received the phones we have had problems with them. And not just one of them, all 3! They continuously power off by themselves, the menu button freaks out and pops up and down all the time when you are trying to do something, like send a text message.

dMy husband has spent HOURS, at this point probably days if you add up all of the hours, speaking with Sprint about our problems. Whoever he talks to always says, let me talk to my supervisor and get back to you. I bet only about half of those people have actually called my husband back, most of the time he has to call them again. We have replaced the phones with the same model phone twice! We have asked to be switched to a different model.

After much arguing, and even my husband saying that we are willing to pay for the upgrade, we finally spoke with someone who we thought was going to help us. This was in February. The agent told my husband that because of our continuous problems, he would upgrade us to the s3's, at no cost to us since we should not have to pay because of our problems.

When we got the new phones in the mail, they were S2's again!! My husband has called and called and called and no one is willing to help us. The only option that we are given is getting yet ANOTHER S2. my poor husband has spent so much time arguing with Sprint that are ready to just go to another company. But of course as we all know, we are now under contract and do not have that option. Please someone help me.

I do not want another call from a representative that cannot help us. I want results! If Sprint really cares about their customers as they claim they do, someone higher up should get involved and send us new phones. All I am asking is that we get something comparable to what we have now. I do not think it is fair to ask us to downgrade.

And since we were promised the S3's, I think that Sprint should keep good to their word and send us the S3's. Sprint is a corporation that makes billions of dollars every year off of poor suckers like me, they need to stand up and do what's right!

Our plan with Sprint-to whom we have been loyal customers for a number of years-was to expire in October so we went in to the Sprint store in San Diego to renew our plan and to upgrade our phones. I had received an $80 service credit 'coupon' to be used at the time of renewal so was expecting to be able to use it that at that time. However, when looking more carefully at the "gift" it said it expired in September. WHY would we renew our plan the month before it expired?!? rather than doing it when the time to do it was in October?!? I tried talking to your customer service department and did NOT receive any satisfaction and need a better explanation of the benefits of being loyal Sprint customers for so many years. Is this the way you treat your loyal clients?

Dear Sprint customer service. I have been a customer with Sprint for nearly a decade and have never had an issue with Sprint until recently. On January 21, 2013, I called customer service to inquire about a family plan. The customer service representative told me that because I have been a longtime customer, I was eligible to receive an upgrade. I enquired about the cost and he told me that it would be $75 a month with a $125 one-time- fee for the initial set-up. I agreed with the terms that the customer service representative expressed to me.

They told me that they were going to send the two phones via UPS and I received them January 23, 2013, two days later. Upon receiving the package, I opened the package and called customer service to activate the phones. At that point, customer service told me that the cost would be $150 as opposed to the $75 a month, communicated to me prior. I expressed to the customer service representative that I could not afford to pay the price of $150 a month. The representative told me to send the phones back and all the contents of the package that was sent to me.

I proceeded with sending all materials back via UPS the following day. I also have a confirmation number: C4287, which indicates that the materials were received by Sprint warehouse on January 31, 2013. When I received my first bill on February 11, 2013, I called customer service immediately upon arriving home from work to find out why my bill had increased so significantly to $266.68. I talked with a customer service representative by the name of Carolyn. I explained my situation to Carolyn and she then transferred me to her supervisor, Kim. I described my situation to her and she transferred me to Account Services, where I spoke to Mr. Olvitti. I explained my situation to him and he told me that it will be taken care of. He told me that adjustments will be made on the statement the following month.

I called again at a later date and spoke to a customer service representative by the name of Lakeshia when I had seen my bill had increased again to 366.29. I was absolutely stunned by the increase. She transferred me to her supervisor after I explained the situation to her and the supervisor, Alex, told me that it would be taken care of. Another month went by and I received my bill and it was in the amount of $543.53. I called customer service straightaway at 7:05 a.m. on April 6, 2013. I spoke with a man named Mr. Addison and explained the situation again.

He then transferred me to Mr. Ernest, the supervisor. I explained my situation to him and he transferred me to a dispute specialist, named Linda. I expressed my frustration and difficulty with the situation and she assured me that it would be taken care of on the next billing cycle. I am writing to you to express my utmost interest in having all matters fully resolved with regards to the situation. I will appreciate whatever can be done to help resolve the matter. I have been a customer for nearly a decade and I am not pleased with the lack of professionalism displayed by Sprint. I expected more from Sprint. The Sprint Corporate Responsibility states, Sprint is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner.

We base this on the premise that a company is much more than the products and services it sells; the effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen.

My service has been beyond poor and this has been going on for quite some time it started in june 2012 till sep or oct 2012 then I was given an air rave then service was a "little" better then I purchased an Iphone 4 in jan or feb, 2013 and then had to give up air rave because it was interfering with iphone I have heard every excuse sprint has to offer and still I continue to receive below poor service but yet I still pay my bill and sprint only deducts $25.00 dollar from my bill when I am not even able to make calls on any of my 5 phones this uncalled for I expect a call back immediately regarding this matter as I have contacted customer service numberless times only to be lied to hung up on kept on hold for ever and never called back and after I have been a loyal customer since 2004 never been late on a payment I think this would be a good story for the news.better business beural, consumer affairs, board of supervisors and my congress man because this is robbery I have rights and I refuse to be treated this way so would hope that a higher level manager or even the ceo would get back to Me so I can explain the situation because I dont think they know how customers are being treated I have friends and family that also have you sprint and they will witness all that is going on thank you and hope to hear from someone asap.

 This is the second time I have received subpar service from the employees at the Sprint Store within 3 months. The Sprint store is #1096, located in McKinney, Texas 75070. I went to the Sprint Store at 6:45 pm, Monday, May 6, 2013 hoping to resolve the issue with my phone. Upon entering the store with my toddler, I waited patiently at the designated location. I was not greeted nor was I acknowledged for more than 10-15 minutes. My child was playing with another child in the process. The employees felt that he was too loud and then asked me what was the problem, after not even having greeted me. I advised him the problem was that I had been standing there patiently for more than 1o minutes and no one even acknowledged my presence but was quick to address my child. Having been a long time customer with Sprint for more than 10 years, I feel that this was totally inappropriate and rude.

They all stated that they were busy but that is still not an excuse to ignore a loyal, paying customer with not so even as much as a greeting. Ivan Ruiz was the representative that attended me. I told him I was having a problem with the battery holding a charge. He did not send my phone back to be checked by a technician at all. He simply gave me another battery and said if that didn't work to bring the phone back. I felt very rushed and my problem was not addressed, nor was it resolved. Rather, I have to return and waste more of my personal time in returning to the rude customer service representatives located in Sprint Store #1096, located in McKinney, Texas. The acting manager, Eric Berry, did absolutely nothing to resolve, nor address the issue at hand.

My contract is over in February 2014 and if this is the type of service I will be getting I will be ending my contract. I hope my complaint will be taken seriously as I will be submitting this complaint to the BBB as well as the FCC if my concerns are not addressed in a timely manner. I would greatly appreciate a follow up in regards to this issue at your earliest convenience.

From the first day of my business association with Sprint, I have encountered incompetence to a degree I never knew existed. We were lied to about the financing arrangements, lied to about the lack of contract, and the worst part is that every single Sprint representative tells us different things. Naturally there's more. We are moving to an area where the only coverage would be "off-network roaming", and this, in an area of forests and hills. Despite the fact they have no real coverage, and NO ONE in the area uses Sprint. Regardless, Sprint refuses to eradicate the $200 "termination fee". I know, no logic is required. (And several Sprint representatives have admitted as much.) Now we have been told repeatedly that we have a contract on a phone that we were assured, time and again when we opened the account, we wouldn't have a contract with. Lies, deceit, obfuscation, games. But then, to some degree, that's how many corporations work.

I have been a Sprint customer since 1998. I moved and had a coverage problem that they could not fix. I canceled both phone lines and paid all the early termination fees. Not one person from Sprint has called or e-mailed to find out why I dropped them after so many years. Hell of a way to run a company with no customer service.

I received a bill for early termination when I switched carriers. On December of 2013 I visited a Sprint outlet (Costco) with a service complaint that service was not consistent where we were living and that it was equally bad on both phones we were using. I was told the new Samsung galaxy would eliminate the problem and that it was free to upgrade. I did that and signed everything so they would activate the Phone. I was told that I had 14 days to return.

The first bill arrived and was completely different from the initial quote as well as the service had not improved that I went to return the phone. Costco of course said they would not take it back but called the factory store and they agreed to take it back. I returned the phone and they reinstated the original contract and"cancelled the new contract". I continued on the old plan until I had enough and install as land line. I then went to the Sprint store and was informed there was nothing they could do but there was no problem switching and porting over the numbers.

All was fine until the final bill from Sprint had early termination charges on both phones. I called and they stated that the contract was valid but would offer 150 dollars as compensation. i then received the (turn you over to collection letter) and called again. I was told the same thing as before including the 150 dollar compensation. I decided to go to the store and find out if the rep had made the commitment to me was still there, he wasn't. They did find the transaction returning the phone but no mention of any contact although the bill showed the old contract charges. I feel the termination fee is not justified on both phones but will concede the second line was 2 weeks short of 2 years,

The whole experience with Sprint started out very good but on 2 occasions trying to improve the service and function turned into a disaster. I feel being threatened and unable to receive any flexibility even though i was told what happen would not happen is very sad.

I have been a customer of Sprint for 14 years and have 5 active lines on said account. I pay for insurance and pay extra for each phone every month because they are newer phones, that's stinks. I have unlimited everything phone, text and data. in the 14 years with Sprint I have seen advancements but I have also seen the lack of administrative requirement of company and employee accountability. I pay hard earned money for services and have to question why? Why can't I get insurance for my phone from my choice of insurers instead of being forced to have whatever insurance Sprint corporation is supporting. This monopolistic tactic should be as illegal as a car company telling you that you must have their company supported insurance instead of being able to choose your own. Also why do we pay a $200 deductible Every Time something happens to our phone? That is why I have insurance; my phone cost $600 that means the insurance is charging me one third the cost of my phone Each Time something is fixed, that is besides the $125 I pay per year per phone for that insurance. Can you imagine your car insurance charging you one third the cost of your car each time something is fixed. I want to choose my own insurance not have someone or some company choose it for me.

Back in October 2014 there was a special advertised on tv for the iPhone 6, unlimited talk, text and data for $50monthly. This caught my attention so I call somewhere around October 23, 2014. The representative (I don't remember her name, But sure its on file) talk with me about the plan, advising me that the plan is available for me, however I would have to pay $150 dollar deposit and pay $24.99 monthly for two years. I was not acceptable to the plan so she offer another plan for a free iPhone 5c at $60 dollars monthly with unlimited talk, text and data and a 2 year contract alone with the home line of $19.99 monthly and taxes equaling around $95 dollars. She also mention of the free iPod they was running and the router to hook up for service on my laptop. I accepted the plan on those condition. She went on to say that the shipping of the phones and fees will be waved and my first month bill will be a little more (month and a half due to the billing cycle). Again I agreed to this and was please, UNTIL I Received a email of my bill. Now everything drops on me, I called and was told totally different information and given the run around to store location (no positive help). The rep advise me the plan I'm on is the $60 dollar plan, $30.00 for unlimited data and $19.99 for home plus tax and a two year contract, I proceeded to explain what plan I was offered(which was mislead information) and was will to keep the plan in exchange of removing the home line in place of the iPod and or router. The rep said I could not change the plan because it's after 14day (well I wasn't even told that) and nothing they can do but cancel the plan and I pay the cancellation fee $550.00 dollars. I live from pay check to pay check and on a tight budget and only is asking for assistance that suits me. This is very unfair and NOT professional that sprint would do this. Please provide a feedback I will not stop until something is done.

We have been with Sprint for years if you see all your notes on my account, I have called continuously prior to my contract breakage. I had called to see why we had no service in my home, they said they are working on towers. That's all we kept getting is the run around, I spoke with managers, whom stated they would send a tech to check our home and issue a Turbo to get better service, that never happened. I am a police officer and in need of my phone. Sprint left me no choice but to break my contract. We called after we received our bill, my wife's phone was out of contract as per your personal we spoke to other phone the same we did not have a contract. My phone was the only one left. When we called they rep stated it was a high balance due to the phone, Sprint was charging me for my phone, I told her we would gladly send it back, she stated she would send the package for the phones to be returned. We never saw an envelope, we have called several times after that for months I have been calling as I feel this balance is not correct! I have had the worse service from Sprint and just excuse after excuse! I want to clear this up ASAP!!! If I can get anyone to call me, so we may resolve this.

Thank you
Luis

could not use cell phone 815 403 3095 in fl, so I used a landline to call ,my il,cell phone 815 403 4595.if my cellphone 815 403 3095 had worked ,I would not have been charged overage charge ,I talked to sprint ,they said they are sorry but there is nothing they can do, sprint is not being fair, it is their phone that did not work , cell phone to cell phone no charge ,land line to cell 40 cents a minute . I pay $207.69 a month ,I am retired ,this will inadvertently make me loose my phone . I you can call me at 815-403-4595 . no charge ,I think! thanks Arlene Weber

Sprint gave us a tablet and wi-fi,saying first 30 days were free. We got charged and had them shut it off and cancelled. After it was sent back, they charged us agIn!! Tbey refuse to remove the second charge. We didn’t want them to start with but tried them anyway. So we paid for first month but keep getting charged for something we don’t even have. Someone needs to fix this before they get sued!!!