I called Sprint on Feb 8, 2020 to cancel my service. I am not under contract and own my phones. They did not cancel it. I called back on Feb 24th to ask why my account was still active and to once demand that they cancel my service.
They just tried reducing my monthly bill instead. I will never do business with Sprint again nor will I recommend their product to anyone. This company is the worst!
They stole money from me. They took money out of my checking account without my authorization. When I called to find out why the representative was EXTREMELY RUDE and VERY UNPROFESSIONAL. They could not explain why they did this and absolutely refused to give me my money back.
Bottom line is sprint is a crooked company they lie, cheat and steal from people. I would NEVER recommend them. VERIZON and BOOST are so much better
SPRINT is an incompetent organization. 74. That’s interesting because I never received a bill since the fraud was reported by SPRINT. I have spent over 40 hours in chat rooms, writing letters to Corporate Legal and talking with boiler room idiots.
I even received a phone call from a man named Steven who said he was in charge of the case with CITIBANK and it would be resolved. Obviously it wasn’t. Now I have to do SPRINT’S job and try to manage the collection agency myself.
The calls to SPRINT last night and this morning were more of the same placating nonsense. The SPRINT Company is part of the fraud or they wouldn’t be trying so hard to cover their tracks. What…
To Whom it may or may not concern, I have been a customer for 17 years after receiving a phone on another carrier I realized how terrible my service was and called customer service to see if there was anything they could do. After not getting anywhere I decided to cancel my service.
I called in December to let them know I wanted to cancel service in Feb. then I called again in jan and again on Feb 5 to make sure both my lines would be cancelled. On Feb 12 I realized my service had not been cancelled and my phone was still connected.
So I called customer service and after being told it was my fault that I made some kind of mistake that I would have to continue service and pay anyway I asked to speak to a manager and they sent me to one in the cancellation department. This lady could not…
, Linda, and Anthony went to Sprint at the Nashua Mall Plaza to look at possibly upgrading our phones. Linda kept her phone iPhone #3509. Tom Sr. upgraded his LG #4901 to a larger screen. 00. This was agreed to. Anthony: Same time.
He had an iPhone X #3589 and asked about a bigger screen. Sales Rep1 (Male) showed him an iPhone 8. They spoke about security access, thumb print versus facial recognition. Anthony mentioned he didn’t really like the facial recognition and missed having the thumb print access.
Sales Rep1 told him he could try the iPhone 8 and if he didn’t like it within 14 days he could turn the iPhone 8 back in and trade it back to the iPhone X at no charge. As Anthony and Sales Rep1 (male) were speaking; second Sales Rep2 (female) was having him sign a form.
Sales Rep1…
In September 2019 to try to lower my cell phone bill it is more than my car payment - Since then I have called every month because the discount is not on my account. I would not have upgraded my phones if I knew this was going to happen.
50% off the phones which it is February. The customer service keeps blaming it on the back office and you are on hold for hours. Then they give you a credit but shouldn't the whole bill/balance be adjusted - the too much taxes are being taken out.
PLEASE HELP - THIS IS GETTING A LITTLE CRAZY how people are treated/given the run around/never return calls when they say/have to beg them for help - our time is as valuable as all that work for sprint. Just think of all the people that just pay and don't pay attention to the charges that are being applied!!!…
Why does Sprit give better deals to new customers than people that already use them. New customers get note 10 for 20.00 a month but for current customers it's 35.00. Talk about unfair.
My calls are being dropped for absolutely no reason.Unable to get service and sending texts messages is absolutely ridiculously SLOW!Have only been with Sprint for one month!!
11, that my bank did not reverse the payment from 10/15/19. Every call to Sprint was met with rudeness and a hang up. They even hung up on my bank a couple of times when they tried to clear this up.
Where do I send my proof?
I request unlock my device Samsun galaxy S9 on Dec 27 2019, but the local service person told me my device actually is still locked because their sim card can not connect with my device when I arrive Taiwan and that is the biggest company there, so I really confused why?
could you please solve this problem? Thank you.
I was allowed to upgrade my phone in December with $0 to pay. Now Sprint is trying to charge me for early upgrade and I wasn’t notified nor did it state that I would be charged later. It clearly shows you early upgrade options and it was $0 for both lines and I did do both lines but cancelled one the same night and talked to customer service about canceling the other upgrade and
no one ever said anything about being charged later for early upgrade . I think someone made a mistake and now they are trying to cover it up and it’s not right. 97 to pay for something I didn’t do nor aware of.
I tried to chat with customer service about it they brushed me off saying I need to pay the bill. Can someone help me please.
Sprint assured me I could bring my own iphoneSE and keep my current phone number (208-353-3828) when I was changing service from Verizon to Sprint. After going through the process to sign up with Sprint, I was transferred to a Sprint portability Customer service agent that told me I couldn’t keep my current phone number.
I told the agent that wasn’t acceptable and I needed to talk to the supervisor and at that time the phone call was put on hold, then hung up, as I waited to speak to the supervisor. I continue my service with Verizon.
I never received any follow-up call from sprint customer service but recently received notification from a collection agency 1/10/2020, that Sprint was seeking over $90 in back payment. I’ve contacted the collector and notified them I’m disputing the…
We live in South Dakota. Worse service ever. I get voicemails 3 days later. Text don’t work well at all. If u try to call out it may or may not go through at all. When we text each other on the same plan it comes through hours later not right away.
We both have new iPhones too. Can’t get customer service to talk to a s tusk English human Amat all. Worse service ever
When I walk into a cell phone store either Sprint, Verizon or AT&T, one of the first thing I see is how the staff are dressed. I was at a Sprint store on 69th Street in Upper Darby PA on Friday around 5:15 pm and noticed that one employee (Malik Osborne) was dressed very casually with a black hoodie covering his head and black denim jeans sagging with red underwear exposed. This is a negative and very unprofessional appearance.
My recommendation would be to set clear expectations of what type of service you want your customers to receive, what experience you want them to have while in your stores and what impression you want them to leave with.
Contact me at the email above if you need more details.
Every year when my contract is close to being up, sprint shuts down my phones so I can buy new phones. Well guess what? They just shut down my phone and this time I’m switching to another carrier. I refuse to call their customer service because they are horrible!!!!!
Sprint is the WORST CELL CARRIER EVER!!!! They trick me on several things regarding my service etc. I AM DONE!!!!!!!!!!!!!!
Negative stars!!!! I want my case handled swiftly by the escalation team. not once have they called me back. I’m not paying for a phone I shipped back and I’m also not paying for a month of service that my phones have been off.
I’m tired of being spoken to rudely by many of your agents. I’ve been a customer for over 7 years, we should get a better deal than new customer!!!!!!!!!!!! We’re the loyal ones! But that means NOTHING TO SPRINT!!! Congrats on your amazing customer service. NOT!!!! Losers
Why am I unable to sell back a Sprint drive that was never used? These devices can only be used on your network so why would you not buy back in unused one to put back into production? I was already led astray thinking I could not open an account without signing up for a Sprint drive which is why I canceled that service upon this knowledge.
Constant poor or no network connection is another reason for this complaint. This is the worst experience I've ever had.
com I have been with you guys this time around for 10 plus the customer care over the years has gotten terrible this is my last ride some of the customer care employees act as if they get paid commission off taking a payment I dealt with it but when you place a service alert on my account for 37cent that's too much it's time to go I at&t for internet I guess it's time to get the cellphone as well in my book if your worried abt 37cent you need to close your doors I got a call over it paid immediately but
this was it for goodluck sprint
Your service attendant/employee don’t know what she’s doing very rude blew me off and I’m a veteran and she basically wasted the rest of the time the store was open shush me out this door without a working phone try to save my phone number didn’t exist what it does is to try to say there’s different kinds of sprint whenever Sprint is Sprint I thought but mine is K Sprint whatever the differences between Sprint factors didn’t like how I was treated have no service and said that they could buy myself own and sell me another one and
then basically didn’t even try to do that just continue to fuck with the phone or isCompatible and I said I needed a phone before I left it’s a business phone and I lose business and money and I feel that I should get something in return for her rudeness this was…
I understand customer service has a job to do but when a CUSTOMER ASK 3 to 4 TIMES TO SPEAK TO A SUPERVISOR and NEVER did upset me. I had to hang up on her because she would NOT transfer me to a supervisor AT ALL...
I do t know what your protocol is at this million dollar company but today you did not provide excellent service with me today ...... the time of this call was 11:10am. The number one thing you MUST REMEMBER DO WHAT THE CUSTOMER ASK.
I then called back and spoke to a MAU which I’m not sure if she was a supervisor but she took care of the issue I had which was to extend my payment a week later. I don’t know how one agent CANT BUT YOU CALL AND ANOTHER ONE DOES IT ....
I would like a call back on this matter ..... Donetta Simmons 619-962-5424. I would like to talk to a manger…
I was told that if I submitted my phone they would issue me a gift card for $650. Instead I get an email saying my account is not in good standing (even though my bill is paid in full and have had active service for more than the 30 day requirement) and they will not be issuing any credit but are keeping my phone.
There was not any contract signed, no disclaimer given, no indication that they would not return the device if they chose not to pay for it. I am now fighting to get my device back. As soon as I do we will be finding another provider
Called in to make a simple request to make a payment, for two hours I’ve been getting rudely customer service. One agent stated to me”girl bye” another had a full conversation about me as she thought she had me on hold... customer service horrible on so many levels!
Let me start out that I would not give this company any star's. I do not have an account with sprint any of sprint services. I had a large amount pull of a government funded card for disability so I am on a fixed income.
someone got a hold of my card number and paid a Sprint lease payment of a large amount. I have been trying for 2 weeks to get a hold of someone the can help me. I have done everything that I was told to do and still have not received a call back on the matter of getting my money put back on my card so I can pay my bills.
I have been hung up on talked over and even had a customer service rep ask me why am I calling them I should call the police and also I was informed that my bank should be the ones contacting them and not me. this is one of the worst customer service I…
Every since we became Sprint customers, the store in Manitowoc, WI. I got a s10e Samsung phone. I miss calls, text message, they said it's an update issue. It gets up dated and all kinds of stuff done to fix it, and ther problem is the same.
They replace the phone once, and still same problem. Now, they said they can't do anything. I've been to stores in Green Bay, Sheboygan. Nothing! The service in Manitowoc is awful!!
Just filed a complaint with the BBB in regards to improper billing and accounting practices. Account was sent to collections after service was cancelled. I have confirmation numbers, customer service reps spoken with, receipts, and other documentation showing all devices and service charges paid in full.
Always keep all confirmation numbers and receipts when talking to Sprint.
My bill is never consistent. I am on an unlimited plan and my bill fluctuates 50$ Or more every month. I was told it was due to taxes charges based on my usage. If I am on an unlimited plan my bill should be consistent!
I pay on time with auto pay and yet still do not have consistent monthly amounts. There are also hidden charges from one service contract to another.
20, 2020. I needed help with transferring my Sprint service from one mobile device to another. Instead of offering me help with this process, one employee gave an (877) customer service number to call for help. I explained that I had gotten help at this location and Springfield location on several occasions.
They told me I can go to the Springfield location for help and should leave the store. " This encounter was very dishearting considering it was approx. 28 degrees outside. Fortunately, the (877) Sprint customer service rep. helped me with the transfer.
" She said, "you are a Sprint customer and have been a customer for a long time" She apologized to me for the way I was being treated. Malik Osbourne actually called the police while I was on the phone with customer service.
Eight…
I wanted to change my payment arrangement because I already paid the past due bill. Spoke to (Johnathan)supervisor that wouldn't give his last name to let them know I no longer have a past due and only owe the bill for January 17, 2020.
He threatened to have my service interrupted if I didn't pay the January 17th bill now or keep payment arrangement. Why would I keep payment arrangement for $440 when I only owe $294. Been with Sprint almost 20 years and never had my service interrupted.
Finally I will be moving my business to another carrier. Can't deal with the rude, unprofessional customer service reps.
20, 2020. I needed help with transferring my Sprint service from one phone to another phone I bought. Instead of offering me help with this process, an employee gave an (877) customer service number and told me to call for help.
I explained that I had gotten help at this location and the Springfield location before. " This encounter was very dishearting to me considering it was approx. 28 degrees and windy outside. Fortunately, the (877) Sprint customer service rep. helped me with the transfer.
She said to me "I do not understand why the store employees are…
We just got new phones on Dec 8th 2019 and the Samsung A50 are the worst phones we've ever had, and sprint will not help us to get a different phone. I have called customers service and been to 3 different stores with no help at all.
I tried to take the phones back 28 days after I bought them and the Troy Mo 63379 store would not honor the 30 window to return phones. We had LG G6 phones before and they worked fine in our area, I've talk to teck people at several stores and the said these A50 phones are a cheaper made phone compared to the 750 dollars phones like the Samsung 10s, but
I still got no answers to help!!! Customer service just gives me the runaround with no answers??? this sucks!!! I have been a customer of sprint for 5 years, that is going to change!!!
Everybody(people at the local store and costmer service) has been giving me wrong information in regarding to the Tracker service which I never agreed. and they blamed on each other. Never solved the issue with me and additionally I went to the store, the ladies at the store told me they can't do anything also started auguring me.
I don't know their name but I am attaching this pic at the store located in 705 Grand Street, Brooklyn NY 11211.They were so rude to the costumer and they should not be working at the store if they don't know how to help us.
Also you guys has the worst customer service that I had to discuss about one issue for 4 or 5 times.
I wish I could leave 0 stars, this company so poorly represented Sprint good name.
From start to finish, less than 10 days, I received the poorest customer service, poorest phone and internet service. I went to the store where I purchased my equipment on more than one occasion and from the person that greeted me, no one would take ownership of my problem, including the manager, Frisco (I believe is his name). On my phone it literally took 15-30 seconds to load a page. I called the 800 phone support and they told me I had 4 towers in my area and they were all working good. Then when I went to the store 15 minutes later the lady that worked there, without checking said the towers were down and under maintenance. I asked for the manager, he tried to blow me off. I asked about your 30 day…
I am so disgusted and disappointed by the way I have been treated by sprint at their store , customer service including their supervisors, I am so frusterated and have lost so much time and money because of their incompetent workers, When I tried to explain to them their mistake their answer is that they don't compensate for loss of time. I am going to have to have a judge decide and I am 100% sure that no judge will
I am trying to turn my leases phone in and terminate the line. I went to the sprint store in Dartmouth mall, he told me he can not do it there have to go to the store on mount pleasant at in New Bedford.
So I drive over to that store the sprint representative came out of back room did not seem like she wanted to be helpful at all. I tell her what I am trying to do. She keeps interrupting me waving her hand saying no no no we can’t help you.
Very rude and did not seem to have any customer skills at all. I finally lost it and said how many stores to I have to be sent to??? I am seriously considering changing my carrier If this is how your company allows people to be treated.
My wife signed us up for this pitiful wireless service and it has been nothing but a nightmare. The idiot's can't even straighten out our monthly bill. We should be able to drop this service because they violated the deal.
They were supposed to pay off our phones through our other carrier and send us 2 gift cards for signing up for their service. Please don't get service through this company, you will really regret it. This company sucks stay away from them, they are all idiot's.
We switched to Sprint in November 2019. We were told that we had a 30 day FREE trail. We were unhappy with the customer service and the billing mistakes from the start. We were charged $300 for less than a month of service.
When we decided to switch back to our previous carrier. We were told that we could return the phones to the store where we purchased them. We took the phones back to the store and were told that they couldn't take the phones back because the numbers had been ported out.
A return kit would be ordered and we would return the phones and be refunded the original $300 they billed us for. That was in December and no return kit was delivered. 00. They took every penny out of our account.
I went to the store and demanded to know what was going on. The only thing they did was…
Worst company in the phone game I been charged for services I have not received. I have tried many times to resolve these issues with sprint customer service and have gotten nothing but lies and pass from one representative to another each worse than the last. Stay Away From This Company!!!!
I turned all the equipment I received from sprint in Spokane Washington, they kept my bill going and now it's at $856. Corporate has all my equipment!
My family and I upgraded our iPhones, because at that time in Sept, Sprint was offering a promotion. If you turn in your iPhone 8 or higher, you can get the iPhone 11 for $0/month. I was not told by the representative in the Sprint store, that we had to pay off our leased phones before we could get the promotion.
If I had known that, we would have kept our phones, and not upgraded at that time. Since we were not told, that took away our choice. I feel like we were scammed! No one in the store will admit fault.
I’ve had lots of issues with Sprint when it comes to billing in the past. Their advertisements and promotions are very misleading, and the representatives in the stores are not much help.
U get NO Stars for treating me a customer for 7+ years like TRASH!!For $22 UR STORE AND 1-800 CUSTOMER SERVICE(A JOKE) will lose a loyal customer for Sprint’s mistake of sending a return kit to the wrong address since October 31st 2019 Well I guess this company would prefer to lose a Customer and ALL THE SERVICE OF 5Lines because of SPRINTS MISTAKE!!Clap ur hands Sprint GOOD JOB!!!
I was trying to get a credit for 50 because of some unauthorized purchase for hulu. the rep was rude saying this.
Scarlett R: if you are not happy with the 25.00 credit we are not applying the credit You: excuse me??? You: your kidding me Scarlett R: I am arranging a call back for me You: no Scarlett R: **for you You: as a customer i am asking you to please credit account You: I AM THE CUSTOMER You: you dont tell me things like that You: i can't believe you just said that You: that is not good customer service. Scarlett R: I am sorry you feel that away Scarlett R: *way You: so than credit account please You: thank you You: please credit the 25 You: i will call them Scarlett R: Sure! Thanks for your excellent understanding. Its just that as we do not like setting out incorrect expectations…
Well ill keep this short.. Got talked into getting lost and found trackers, received 12/7 still brand new in boxes minus one i opened to check out then a few weeks later my other half lost his job. So i called sprint to ask how i can return them cause now i unfortunately cant afford them, the lady told me take them to sprint store.
I go to sprint store to return as directed they told me no, you can not return them to the store you need to call sprint.. Starting to aggravated after being misled.. Well i didnt get a chance to call until today, supervisor gets on the phone i explained everything to her and she says welp your past you 30 day satisfaction..
And it all started there she told me that i will be charged $180 for all 3 devices, started arguing with me and even lied to me 3…
Horrible customer services. They will tell you anything on the phone. Make sure you do the chat so you have documentation on what they have promised you. Even with the documentation it is very hard to make them do what they promised.
I'm definitely switching as soon as my contract is up.
one of your employees at a Gilroy CA store Rob Gilbertson add a phone # and phone to my account that i have been charged for the last year. I have been trying to contact the district manger Elijah Warren with no call back or even acknowledge me or my emails.I want all my money refunded or credit to my account. my Phone is 408-841-1833
I upgraded my iPhone and with it I was given a Onyx speaker. The rep told me that I would see a charge for the speaker but that I would see a credit for it as well so the speaker would be free.
When I saw the bill and saw that I was being charged $17 for the speaker and there was no credit I called the store and was told I had to come in to dispute. I go in and the kid working the counter got on a tablet after taking several pictures of my ID just to tell me that my bill went up $8 for the phone.
I told him I knew that already I needed to know about the free speaker. He said the speakers aren’t free. I don’t want no speaker and never have. They got me with the free.
I signed up with 4 lines on the lease program. I didn’t want to upgrade my phone after 18 months so I continued to pay monthly for my lease thinking I was paying off my phones. I was not. After 18 months you are supposed to go online and opt into the payout program.
I already paid the full value of my phone at the end of 2 years, but in order to own it and not pay a monthly equipment fee I needed to pay another 6 months worth of equipment fees. Thereby way overpaying for my phone.
I switched to t mobile despite paying a fortune to get out of my contract with Sprint. This is consumer fraud.
I called Oct 30 to have two of my five lines disconnected. I spent an hour on the phone to do this and asked for a reference number, I was told I did not need one. I was told my last billing for the two disconnected lines would be on my Nov bill.
I did not check my Dec bill because I was dealing with my mother and her brothers deaths. When I received my Jan bill there were extra services I did not request plus the two requested disconnected lines were still active.
I called customer service for clarification, and the rep could not tell me why the lines were still active and that Sprint could only credit me for Nov and Dec and that I would have to pay for Jan because I had three months to figure out I was being overbilled.
I asked how it could be three months and I was told I should have…
Upon arriving at the Sprint repair/support center on Virginia Beach Blvd in VIrginia Beach, VA, I found there was no record of my previously made 11:00 AM appointment.
A technician eventually listened to my complaint that the phone was only very intermittently charging and took it back to the technicians.
She returned to tell me that the charging pins were misaligned and the phone would have to be replaced for a $225 deductible on top of the hundreds of dollars previously spent on “Sprint Complete Device Protection”.
I took the phone to the Cell Phone Repair shop in Norfolk, where the technician said the pins were simply dirty. It was fixed within moments!
Why was a Sprint technician not kind enough to do the same thing for a customer????
Upon returning to the store to voice my…
Service was poor with sprint, lots of dropped calls and locations where I was unable to get service my home being one of those places with extremely spotty service. So I cancelled and went to verizon. My phone was leased so I had to return it or pay abt $250 to own out right.
I received a bill after cancelling my service but was told this was because my phone return had not yet been processed. Mind you they are e-billing me and since i cancelled service I can no longer log into the account to see the billing details.
So fast forward a few months and I am still receiving bills. So I call and NOW they are saying the bills are because the phone I returned was damaged. They can't tell me how it is damaged but now the damage is $270 when I could have owned it for less.
To top it all off…
In June 2019, I was told that if I added a new line and kept it for 30 days or more, I would be issued a visa credit in the amount of $200. To date, I still have not received it.
Each time I went to the office to inquire about it, Sophia gave me a different answer. The first time, I was told that it was mailed but after months of not receiving it, she said that she will cancel it and resend it.
Second time, after I still never received it in the mail, I was told that it was applied to the account. After I called numerous customer service reps, and they verified that it was never applied on the account, I went back to the store and she told me that it will be credited on the December bill.
I just got my January bill and still have not received the credit that she continuously promise…